Ashu Dutt Sharma

M:- 91-9899516503
EMAIL ID:
[email protected]

PROFESSIONAL
PROFESSIONAL SUMMARY:
PROFILE:

➢ Working with Rackspace from 11th Sept 2019 to till date.

➢ 9 Years + of experience on managing TST, UAT and Production environments in Ecommerce /
Banking/ Shared domain.
➢ Project Undertaken:
HCL Technologies (3rd April 2015 to 9th Sept 2019),
Rackspace (11th Sept 2019 to till date)
➢ Roles: Worked as Release Manager / System Administrator L2 (NCR Corporations), Working as
Application Engineer (Rackspace)

WORK EXPERIENCE:
PROFESSIONAL PROFILE:

Application Engineer IV in Rackspace working in domain of Remote IT Infrastructure

Management,
Rackspace India

APPLICATION ENGINEER

➢ Work closely with Internal/External Stakeholders, Development Architects/Managers &

developers, across locations, to ensure timely delivery.
➢ Assist internal customers and coworkers and provide a high level of customer service when
providing application support.
➢ Assist in establishing and enforcing standards that will improve the ease of automating the build
process and the development environments.
➢ Make improvements to existing product documentation and assist in the development of
internal as well as customer training materials.
➢ Provide escalated ticket/incident management supported applications as well as will participate
in defect management, issue tracking/trending
➢ Establish and maintain working relationships with internal teams, including professional services
consultants, product management, engineers, and support staff
➢ Performs routine daily operations, monitoring, fault detection and initial troubleshooting.
➢ Database (Basic)

TECHNOLOGIES:
➢ Oracle and ATG
1. WebLogic installation, upgrade, and patching.
2. Deployment through Jenkins.
3. Endeca upgrade.
4. Heap and thread dump analysis.
5. RCA calls.
 ➢ AEM (Admin work)
1. AEM Installation/Upgrade in Linux.
2. Space recovery through datastoregc and offline tar compaction.
3. Syncing of publisher and author.
4. Replication queue monitoring.
5. Dispatcher configuration.
6. AEM SAML configuration.
7. AEM environment on boarding to AppDynamics and NewRelic.
8. Setup Logging in AEM.
9. AEM repository restructuring after upgrade.
10. Root Cause Analysis.
11. Customer onboarding.
12. CRX2Oak Content Migration.

APM SME (Linux):

AppDynamics/New Relic & Responsibilities:

➢ Installation, Administration, Upgrading, Troubleshooting Console Issues & Database Issues for
AppDynamics/New Relic.
➢ Responsible for on boarding the application and maintenance.
➢ Identifying the Critical applications for System resource utilization (CPU, Memory, and Threads
etc.) & JVM heap size was monitored using AppDynamics/New Relic.
➢ Identifying the Critical applications for System resource utilization and JVM heap size was
monitored using AppDynamics/New Relic.
➢ Installing, running, and getting results using AppDynamics/New Relic.
➢ Analyzing of performance metrics as required to diagnoses complex system problems.
➢ Performed analysis on logs and use problem solving techniques.
➢ Provide performance management support and technical guidance with AppDynamics
(Application Performance Management) for Application teams.
➢ Created custom dashboards for application team in AppDynamics/New Relic.
➢ Provide performance management support and technical guidance with AppDynamics/New Relic
(Application Performance Management) for Application teams
➢ Configuring the information points using class/methods across the business transactions
➢ Configuring the Data collectors for deep diagnostics to find the RCA
➢ Provide performance management support and technical guidance with AppDynamics
(Application Performance Management) for Application teams.
➢ Created the scripts using to automate the administration tasks.
➢ Integrating AppDynamics with ticketing tools.
➢ Interaction with Admin team to configure LDAP and provided permission using user
management.
➢ Creating the effective health rules as per the customer’s requirement.
➢ Troubleshooting the slow database calls using transaction snapshots and diagnostic session using
AppD.
➢ F5 configuration and implementation.
➢ Business Insight
➢ Log forwarding.
➢ End User Monitoring like ADRUM, funneling etc.
➢ Synthetic Monitoring
 ➢ Root Cause Analysis
➢ Dashboard creation for the load testing.
➢ Custom Metrics monitoring.
➢ AppDynamics Migration from On Premises to SaaS controller.
➢ Customer onboarding to AppDynamics & NewRelic.
➢ AWS integration with AppDynamics & NewRelic.

Senior Analyst in HCL Technologies working in domain of Remote IT Infrastructure

Management
Client: NCR Corporation, Dayton

LINUX ENVIRONMENT
➢ Designation: Linux Customer Success Systems Engineer
➢ Sever Staging, Restaging and Retirement.
➢ Server Migration, Server Patching
➢ Performing day to day task as mentioned below.
➢ File Compression Techniques (tar and gzip)
➢ Providing sudo privileges to users as requested.
➢ Installation of RPM packages, update & removing the RPM packages, Install the packages in YUM,
update & remove the YUM packages.
➢ Worked in Linux File System Administration such as Partitioning Hard Disks, Logical Volume
Management.
➢ Creating Job Scheduling with CRON.
➢ Monitoring Memory, CPU and Disk utilization statistics
➢ Worked in User Management such as Account Management, deleting and modifying user
accounts, creating and maintaining Groups.
➢ Change the permission of files and directories, Remove the files, directories
➢ Adding, resetting printers
➢ To Administer & manage a large base of UNIX (Linux, Solaris) servers (both development &
production environment) that host several critical business applications, databases, etc for NCR
Corporation.
➢ File system creation in all Unix flavors Linux/Solaris.
➢ Troubleshooting server crash, booting problems, working with Oracle and IBM support to get the
Root Cause Analysis.
➢ Handling File systems issues.
➢ Configuring ASM disk in Linux.
➢ OS installation on Linux using below method:
Linux: Deployment of Linux VM through template in VMware as well as physical through DVD.
➢ Installing packages on all Unix flavors.
➢ Setting up Startup/Shutdown Scripts in Linux for application/DB related scripts
➢ Troubleshooting send mail issue in Linux and Solaris Operating System
➢ User and group administration.
➢ Installation /Configuration and Troubleshooting of network printer in Linux/Solaris
➢ Troubleshooting work on Linux/Solaris VM’s and Physical Server when they become inaccessible
➢ TIMEZONE configuration in Linux.
➢ Knowledge of Configuring Yum Server/Client.
➢ Handling the change management (SERVICE NOW) in accordance with ITIL standards for driving
completion of all scheduled changes. This includes Isilon related activities with various teams,
onsite coordinators & the vendors; especially in cases involving hardware.
 ➢ Firmware upgrades activity on Linux blade servers.
➢ LVM Management (VG create/remove, VG extend, LV create/remove, Online LV extend) on
LINUX platform as well as working on LVM snapshots for server backup.
➢ Worked on performance issues ranging from CPU, MEM, I/O, N/W, etc.
➢ Knowledge of VMware i.e. installation of Linux OS, increase the Resource, Migration of VMs using
V-Motion and Migration of data stores and taking snapshot etc. in VMware.
➢ Rebuild VMs in case of any major failure impacting several VMs
➢ Performing NetBackup related tasks/incidents/requests on backups defined for the servers
➢ SRM configuration and Troubleshooting in VMware participating SRM DR activities.
➢ Handling Oracle Ex logic/Exadata server’s OS and Troubleshooting Them Starting/Stopping the
Servers Using EMOC
➢ Handling /Managing Oracle Super cluster Servers
➢ OS and H/W vendor coordination with CISCO/DELL/IBM and Oracle and opening support case i.e
➢ SR/PMR/CASE and uploading the required logs for troubleshooting

UNIX ENVIRONMENT (Solaris)

➢ Performing user management tasks.
➢ Performing patching activity.
➢ Performing various day to day task related to health of the servers such as mount issues , space
issues, memory ,swap and CPU stats issues.

NETBACKUP

➢ Installation of NetBackup tool on the servers.

➢ Adding Policy
➢ Troubleshooting various errors that occurs when backup job fails.
➢ Running Jobs as per request.

SERVICE REQUEST TOOLS

➢ Works with Oracle to trouble shoot performance/hardware related issue.

➢ Works with Cisco to trouble shoot hardware shoot.

Analyst in HCL Technologies working in domain of Remote IT Infrastructure Management,

Client: Ebay Enterprise KOP, Pennsylvania, United States.

➢ Build & Deployment of global online shopping sites for brick-and-mortar brands and retailer.
➢ Jenkins, Bamboo for building environment and deployments.
➢ Subversion for change tracking, revisioning, merging and version control.
➢ Development tier support with Jira, Crowd, Serena Dimensions and Serena SBM.
➢ Developer sandbox setup using OpenStack.
➢ Application and service deployment on tomcat servers.
➢ Work and coordinate across functional groups involved in major Jar & patch releases to
production.
➢ Control Change and Release Management Processes and validate that procedures are being
performed effectively and consistently by all development and QA groups.
➢ Ensure the consistency of all Test & UAT environments in a clustered set up.
 ➢ Verify that implemented Change Request's (CR's) have had a Post Implementation review.
➢ Monitoring & reporting success/failure of changes and coordinating across all functional groups
to maintain project manifests & Implementation Plans.
➢ Seek to acquire and categorize root causes to failure modes associated with Change failures and
validating that corrective and preventative activities occur and are communicated across
development groups where a similar risk might exist.
➢ Working within a development framework that includes involvement with configuration
management, code reviews and test support.
➢ Managing the testing and roll out schedule for and across all functional groups involved in the
release.
➢ Provided 24/7 diagnosis and correction of production issues on customer facing webstores and
applications.
➢ Assisted in implementing , validating, and documenting new versions of webstore and JSP code
in production applications.
➢ Performed routine checks on the Linux servers for optimizing system performance.
➢ Coordinating application releases right from development to Production phase.
➢ Responsible for the management of the release pipeline, scheduling, and prioritizing release.
➢ Deployment and upgrading E-Commerce applications
➢ Reverting changes in files and configurations.
➢ Troubleshooting post deployment issues in TEST and UAT environments.
➢ Coordinated project teams and communicate with the facilitate team.

SKILLSET:

Operating Systems: RHEL 5/6/7, Sun Solaris 8/9/10 (Basic)

Software: Service Now(SNOW),BMC Remedy 7.5.1, Putty, BMC Blade logic Server Automation Tool,
Citrix Receiver, Symantec NetBackup 7.6, Win SCP, VMWare, VSphere Client,Remedy Ticketing Tool.
Application Server:BEA weblogic [WL 10] (Basic)
WEB Server:Apache(Basic)
Version Control Tool : Subversion(SVN)
Test and Build Tool: Maven and Jenkins
Application Deployment Tools:Jenkins

TRAINING:

Successfully completed Training of Linux Proficient Program conducted by T2ID at HCL

Successfully completed training and certification of RHCSE & AWS Certified Solutions Architect – Ass.
ACADEMICS:

➢ B.Tech (Computer Sc. & Engg.) - 74%

Arya Institute Of Engineering & Technology,Jaipur

➢ SSCE (12TH) CBSE 69%

MDS Sr. Sec. School, Udaipur

➢ SSE (10th) CBSE 72%

St. Anthony Sr. Sec. School

PERSONAL PROFILE:

Father’s Name Anil Dutt Sharma

DOB 25th June, 1992
Language Known Hindi, English
Nationality Indian
Marital Status Unmarried

STRENGTHS:

➢ Diligent to achieve Target.

➢ Progressive and adaptable attitude.
➢ Open to learn new techniques and ideas.
➢ Capability to survive in Adversity.
➢ Adept in Handling Difficult Persons.
➢ Strive hard to help the needy even in odd situations.