모의고사

LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken
English. The entire Listening test will last approximately 45 minutes. There are four parts, and
directions are given for each part. You must mark your answers on the separate answer sheet.
Do not write your answers in your test book.

PART 1

Directions: For each question in this part, you will hear four statements about a picture in your
test book. When you hear the statements, you must select the one statement that best
describes what you see in the picture. Then find the number of the question on your answer
sheet and mark your answer. The statements will not be printed in your test book and will be
spoken only one time.

Statement (C), “They’re sitting at a table,” is the best description of the picture, so you should select
answer (C) and mark it on your answer sheet.

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1.

2.

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 3.

4.

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6.

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PART 2

Directions: You will hear a question or statement and three responses spoken in English. They will not
be printed in your test book and will be spoken only one time. Select the best response to the question
or statement and mark the letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

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PART 3

Directions: You will hear some conversations between two or more people. You will be asked to
answer three questions about what the speakers say in each conversation. Select the best response
to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will
not be printed in your test book and will be spoken only one time.

32. What is the man pleased about? 38. Where most likely do the speakers work?
(A) Some product reviews (A) At a repair shop
(B) A deadline change (B) At a library
(C) Some employee feedback (C ) At a theater
(D) A new client (D ) At a warehouse

33. What does the man recommend doing? 39. What does the woman suggest?
(A) Hiring temporary workers (A) Adding a delivery service
(B) Having a meal (B) Offering vegetarian food
(C) Changing a policy (C ) Advertising for a chef
(D) Using social media (D ) Buying used equipment

34. What will the speakers probably do after 40. What does the man say he will do?
lunch? (A) Contact a friend
(A) Confirm a budget (B) Post a job online
(B) Hold a meeting (C ) Calculate a cost
(C) Visit a restaurant (D ) Copy some files
(D) Send some invitations

41. Why are the speakers meeting?

35. What is the purpose of the man’s call? (A) To organize a training session
(A) To inquire about a rental car (B) To prepare interview questions
(B) To use a courier service (C ) To discuss job candidates
(C) To reserve a moving van (D ) To plan a presentation
(D) To place a catering order
42. What did the speakers’ company recently
36. What does the woman say costs extra? do?
(A) A larger size (A) Started providing a new service
(B) A different return location (B) Acquired a competitor
(C) A late payment (C ) Moved its headquarters
(D) An express option (D ) Signed a contract

37. What should the man bring on Tuesday? 43. According to the man, what has Ms. Herrera
offered to do?
(A) A credit card
(B) A confirmation code (A) Recommend a colleague
(C) A form of identification (B) Submit a report
(D) A policy number (C ) Provide some references
(D ) Work on weekends

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44. Where is the conversation most likely taking 50. What does the woman need help finding?
place? (A) A contract
(A) At a flower shop (B) A receipt
(B) At a bookstore (C) A key
(C) At a real estate agency (D) An itinerary
(D) At a medical clinic
51. Why will Mr. Roland stay in Toronto longer
45. What is the man busy doing? than expected?
(A) Setting up a display (A) A negotiation failed.
(B) Contacting some customers (B) A task was delayed.
(C) Throwing out some boxes (C) A return flight got canceled.
(D) Designing a poster (D) A machine was broken.

46. What does Harriet plan to do? 52. What does the woman say she will do?
(A) Clean off some shelves (A) Call a restaurant
(B) Check a delivery (B) Speak to a coworker
(C) Hold a staff meeting (C) Print a credit card statement
(D) Request a brochure (D) Make a formal complaint

47. According to the woman, what is the 53. What kind of product does the company
problem? sell?
(A) Some figures do not add up. (A) Cosmetics
(B) Some errors were found in a contract. (B) Toys
(C) Some computer files are missing. (C) Furniture
(D) Some office equipment will not turn on. (D) Kitchenware

48. What does the woman imply when she 54. What is the woman concerned about?
says, “I was at the Worthington branch this (A) Increased competition
morning”? (B) Late shipments
(A) She has completed a training session. (C) Inexperienced employees
(B) She is happy with some progress. (D) A lack of materials
(C) She did not read a message.
(D) She had forgotten about a meeting. 55. What does the woman expect will happen
soon?
49. What does the man offer to do? (A) Some advertisements will be shown.
(A) Travel with the woman (B) Some equipment will be repaired.
(B) Forward some meeting notes (C) A hiring process will begin.
(C) Review a presentation (D) A new product will be launched.
(D) Provide a phone number

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56. In which department do the speakers most
OVERNIGHT DELIVERY FEES:
likely work?
ZONE 1
(A) Security
(B) Legal Under 1 kilogram £10
(C) Accounting 1–5 kilograms £18
(D) Marketing 5–10 kilograms £25
10–25 kilograms £32
57. What happened yesterday?
(A) A budget request was approved. 62. Why did the woman contact the man?
(B) A company relocated. (A) To request some samples
(C) Business cards were printed. (B) To apply for a job
(D) New equipment was installed. (C ) To return some merchandise
(D ) To renew a service contract
58. What will Gregory do next?
(A) Conduct a survey 63. What does the woman warn the man about?
(B) Lead a training session (A) She needs approval from board
(C) Unlock a door
members.
(D) Post a notice (B) She will be going out of town soon.
(C) She expects some price changes.
(D) She only works part-time hours.
59. Who is the woman?
(A) A history professor 64. Look at the graphic. How much will the
(B) A local journalist woman most likely be charged?
(C) A graphic artist (A) £10
(D) A costume designer (B) £18
(C ) £25
60. What does the woman imply when she says, (D ) £32
“I’ll have to do a lot of research this time”?
(A) She plans to request a deadline
extension.
(B) She would like the man to work
overtime.
(C) She is not sure how long a task will take.
(D) She might not want to accept a job.

61. What does the man suggest doing?

(A) Viewing an exhibit
(B) Conducting an online search
(C) Attending a lecture
(D) Signing up for a subscription

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 Coat
Rack 1 2 3

Windows
4 5
Entrance

6
Host
7
Desk
Restrooms

65. According to the man, why will some group

members be late?
(A) They missed the bus.
(B) They are still in a meeting.
(C) They went to the wrong place. 68. What is the man distributing?
(D) They are stuck in traffic. (A) Brochures
(B) Beverages
66. Why has the man planned the dinner? (C ) Receipts
(A) (D ) Maps
To brainstorm future products
(B) To discuss a business agreement
(C) To celebrate a team’s achievement 69. Look at the graphic. Where will the woman
(D) To introduce a new team member most likely move?
(A) To seat 4B
67. Look at the graphic. Where will the speakers (B) To seat 4D
go next? (C ) To seat 5A
(A) (D ) To seat 6A
To table 2
(B) To table 3
(C) To table 4 70. What does the man say he will do next?
(D) To table 5 (A) Refund a payment
(B) Approve a discount
(C ) Get some equipment
(D ) Show the woman to another section

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PART 4

Directions: You will hear some talks given by a single speaker. You will be asked to answer three
questions about what the speaker says in each talk. Select the best response to each question and
mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book
and will be spoken only one time.

71. What is Mr. Mahanti famous for? 77. What is the purpose of the talk?
(A) Directing unusual films (A) To show how to use a device
(B) Composing modern music (B) To go over some paperwork
(C) Writing thrilling books (C ) To welcome new employees
(D) Taking creative photographs (D ) To remind listeners about a policy

72. What does the speaker plan to do after the 78. What does the speaker mean when he says,
interview? “We’ll only use a few of them”?
(A) Thank some donors (A) Some employees will go home early.
(B) Take calls from listeners (B) Too many items were ordered.
(C) Announce next week’s topic (C ) A task is easier than it seems.
(D) Explain a prize drawing (D ) More storage space is available.

73. What will Mr. Mahanti talk about? 79. What should the listeners do next?
(A) His partnerships (A) Take some notes
(B) His new project (B) Form small groups
(C) Career advice (C ) Ask the speaker questions
(D) Technical equipment (D ) Watch a video

74. What is the advertisement about? 80. What kind of business has the caller
(A) An employment agency reached?
(B) A garden supply store (A) A shipping company
(C) A clothing distributor (B) An Internet service provider
(D) A community zoo (C ) A mobile phone manufacturer
(D ) An electricity company
75. What is the business proud of?
(A) Its support of local businesses 81. What does the speaker imply when he says,
(B) Its affordable prices “we’re looking into how many customers
(C) Its wide range of options were affected”?
(D) Its knowledgeable employees (A) A mailing date has not been finalized.
(B) There are many homes in a
76. According to the speaker, what can be found neighborhood.
on the Web site? (C) A policy change is being considered.
(D) Some services may be unavailable.
(A) Project ideas
(B) Discount coupons
(C) Driving directions 82. What are the listeners asked to do?
(D) Customer reviews (A) Take no action
(B) Call a different number
(C ) Fill out an online form
(D ) Check a bank statement

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83. What is the workshop about? 89. In what industry does the listener most likely
(A) Time management work?
(B) Résumé writing (A) Automobile
(C) Presentation skills (B) Software
(D) Workplace safety (C ) Tourism
(D ) Health care
84. Why does the speaker want some listeners
to move? 90. Why did the listener contact the speaker
(A) They are in the wrong classroom. yesterday?
(B) They are sitting in reserved seats. (A) To confirm a departure time
(C) They are blocking an entrance. (B) To add people to a participant list
(D) They are sitting too far away. (C) To inquire about driver options
(D) To change the date of a service
85. Why does the speaker mention Katrina?
(A) She will lead the next session. 91. Why does the speaker say, “that model has
(B) She will distribute refreshments. video screens”?
(C) She is collecting contact details. (A) To reject a proposed activity
(D) She is gathering course feedback. (B) To recommend preparing some
materials
(C) To highlight the benefit of a change
86. What has the speaker received complaints (D) To remind the listener to be careful
about?
(A) Repairing a parking area is expensive.
(B) A parking area closes too early. 92. Who is the target audience of the
(C) On-site parking is limited. advertisement?
(D) Some parking fees have increased. (A) Local tourists
(B) Interior designers
87. What problem with Duncan Street is (C ) Office workers
mentioned? (D ) Building owners
(A) It is dangerous to cross.
(B) It often has traffic jams. 93. What is one benefit mentioned by the
(C) It creates a lot of noise. speaker?
(D) It is too far from the hospital. (A) Meeting potential investors
(B) Learning about an area’s history
88. What does the city plan to build? (C ) Improving on-site safety
(D ) Making a good first impression
(A) A security fence
(B) A toll road
(C) A building extension 94. How can the listeners get further details?
(D) A tunnel (A) By listening to an interview
(B) By attending a talk
(C ) By downloading a brochure
(D ) By joining a class

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 Segment 4 Membership Type First Quarter Total
Boyce Neighborhood
Adult 62
Teen/Child 12
Segment 3
River Crossing Senior Citizen 38
Segment 2
Eden Neighborhood
Family 54

98. What did some of the listeners do this

morning?
Segment 1
Findley Neighborhood (A) They assembled some equipment.
(B) They taught some classes.
(C ) They designed some posters.
95. What is the speaker discussing? (D ) They gave tours of the gym.
(A) A marathon
(B) A bus route 99. Look at the graphic. Which number is the
(C) A parade speaker surprised by?
(D) A bicycle tour (A) 62
(B) 12
96. Why was some funding approved? (C) 38
(A) A generous donation was made. (D) 54
(B) Officials expect to attract tourists.
(C) The city must comply with regulations. 100. What will Jong-min discuss?
(D) Residents provided positive feedback. (A) Recruitment efforts
(B) Advertising strategies
97. Look at the graphic. Which segment will (C ) Storage lockers
have a change? (D ) Fee increases
(A) Segment 1
(B) Segment 2
(C) Segment 3
(D) Segment 4

This is the end of the Listening test. Turn to Part 5 in your test book.

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READING TEST

In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible within
the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your test
book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the letter
(A), (B), (C), or (D) on your answer sheet.

101. To receive e-mails about our upcoming 105. ------- the quantity of items you need from
sales, ------- your address below. the drop-down menu and then click
(A) confirmation “Confirm”.
(B) confirmed (A) Chose
(C ) confirming (B) Chosen
(D ) confirm (C) Choice
(D ) Choose
102. The ------- of the vote by board members
will be announced at the next staff meeting. 106. The lightweight tablet from Fletcher
(A) theory Technology sold well ------- a lack of
(B) task marketing.
(C ) journey (A) because
(D ) outcome (B) so
(C ) whenever
103. The Violetta Hotel gives regular customers (D ) despite
a twenty percent discount on ------- rooms.
(A) they 107. All patients at the Aldrich Clinic are treated
(B) their ------- by the medical and administrative
(C ) theirs staff.
(D ) themselves (A) respects
(B) respectfully
104. Office workers can ------- a degree in (C ) respect
business through the Shinn Institute’s (D ) to respect
evening classes.
(A) pursue 108. If it rains suddenly, visitors can buy
(B) refer umbrellas at a -------- convenience store.
(C ) invent (A) ready
(D ) encounter (B) once
(C ) nearby
(D ) down

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109. We are seeking a ------- technician to join 115. It is ------- to conclude that the prices listed
our air conditioning repair crew. on the Web site include all applicable taxes
(A) recent and fees.
(B) complete (A) reason
(C ) qualified (B) reasons
(D ) remaining (C) reasoning
(D ) reasonable
110. Articles for the June issue of the magazine
will be ------- shortly by the editor-in-chief. 116. Please speak to a supervisor about
(A) assigned anything ------- was a source of confusion in
(B) astonished the training session.
(C ) assured (A) this
(D ) assisted (B) each
(C ) that
111. The shuttle does not go ------- to the airport, (D ) some
as there are several stops along the way.
(A) directing 117. The chef has invited the kitchen staff to
(B) most direct ------- potential dishes for the new menu.
(C ) directly (A) attend
(D ) more direct (B) develop
(C ) resume
112. All of GT Mobile’s ------- will receive a copy (D ) convince
of your résumé before you discuss the job
in person. 118. The aquarium is proud to have an -------
(A) interviewer collection of rare fish and other marine
(B) interviewee animals.
(C ) interview (A) optimistic
(D ) interviewers (B) extensive
(C ) alert
113. Although his ------- contained a lot of errors, (D ) impartial
Mr. Herbert’s ideas in the written proposal
were innovative. 119. The warranty is void if users ------- the
(A) shift device on their own without taking it to
(B) key an expert.
(C ) draft (A) modify
(D ) term (B) modifying
(C ) modification
114. Tour participants must show their tickets (D ) modifies
------- the boarding procedures begin.
(A) before 120. The R&D team members have been
(B) along ------- on creating flavors for the teas.
(C ) between (A) concentrate
(D ) under (B) concentrates
(C ) concentration
(D ) concentrating

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121. Analysts made a ------- that the cost-cutting 126. All railings along the staircases are -------
measures at Cameron Autos will ultimately fastened to the floor to provide the
harm the company. necessary stability.
(A) commitment (A) adversely
(B) participation (B) vastly
(C ) research (C ) securely
(D ) prediction (D ) fondly

122. The ------- for the prospective investors from 127. Freya Designs often gathers feedback from
Seoul will be held at two o’clock at an off- customers to create clothing in a unique
site location. and ------- way.
(A) received (A) excludes
(B) receive (B) exclusivity
(C ) receptive (C ) exclusive
(D ) reception (D ) exclusively

123. Mr. Knox ------- late to the seminar on waste 128. Anthony Gleaton, the former president of
management solutions. Ritter Bank, ------- to conduct the audit next
(A) passed up month.
(B) turned up (A) were scheduling
(C ) used up (B) schedule
(D ) brought up (C ) is scheduled
(D ) scheduling
124. The color and texture of Greer Flooring’s
wood pattern tiles are similar to ------- of 129. ------- securing three major clients this
real wood. quarter, Mr. Regalo was given a
(A) whom performance bonus.
(B) them (A) In order to
(C ) those (B) Now that
(D ) ours (C ) Provided that
(D ) As a result of
125. ------- the tour participants travel, their guide
will provide information on points of interest. 130. Payment for the graphic design services
(A) Therefore will be ------- after the final draft has been
(B) Because of approved.
(C ) Which (A) issued
(D ) Wherever (B) familiarized
(C ) connected
(D ) signified

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PART 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text.
Four answer choices for each question are given below the text. Select the best answer to complete
the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following notice.

The newly renovated Fortner Department Store will hold its grand re-opening on June 8. In our

reorganized cosmetics department, we will have plenty of makeup artists ------- the latest trends.
131.
Housewares will begin offering cookware of ------- quality. Customers will also find something new
132.
in our grocery section — a large variety of foreign foods. This -------- is perfect for anyone who is
133.
looking for exotic flavors. Visit us on June 8 to not only find amazing products but also let us show

you our appreciation. ------- .

134.

131. (A) to demonstrate 133. (A) partnership

(B) are demonstrating (B) addition
(C ) demonstrates (C) notification
(D ) demonstrated (D) priority

132. (A) professions 134. (A) Your comments have been passed to the
(B) professional manager.
(C ) profession (B) Some items may be out of stock at that
(D ) professionalism time.
(C) The number of branches is steadily
increasing.
(D) We’re offering refreshments, prize
drawings, and more.

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Questions 135-138 refer to the following letter.

November 3

Jill Marquez
214 Ferguson Street
Worcester, MA 01608

Dear Ms. Marquez,

Thank you for signing up for one year of access to Mining International. ------- . We offer news and
135.
information on the mining industry, from corporate mergers to legislative barriers. Furthermore, if

there is breaking news, we ------- this to you via a special e-mail in order to not be constrained by
136.
our publishing schedule. So, you can rest assured that you’ll be the first to find out ------- changes
137.
that may affect your business. All of our writers and researchers have first-hand experience in the

field. They are always willing to share their ------- .

138.

Virgil Gould
Customer Service Agent, Mining International

135. (A) Please feel free to let us know about 137. (A) among
any other problems you encounter. (B) toward
(B) We are excited about these advances (C ) about
in mining technology. (D ) in
(C) Your writing style is perfect for our
publication. 138. (A) expertise
(D) As a subscriber, you’ll receive a (B) wealth
weekly newsletter packed with (C ) offices
information. (D ) memories

136. (A) communicative

(B) communicating
(C) communication
(D) communicate

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Questions 139-142 refer to the following e-mail.

To: [email protected]
From: [email protected]
Date: March 22
Subject: Order #087113

To Whom It May Concern:

I ordered some Green-Mountainex boots from your Web site (Order #087113) two weeks ago. The

trip that they were intended for was canceled, so they are no longer ------- . As I had not worn them
139.
yet, I sent them back in the original packaging as instructed on your Web site. However, there has

been no acknowledgment that they have been received.

I contacted the customer service line and explained my problem to a representative called Mary. I

told ------- about the issue and was assured that it would be resolved shortly. It has been five days
140.
since that call. ------- . Please let me know what ------- can be offered for this situation.
141. 142.

Sincerely,

Priya Gurnani

139. (A) needing 141. (A) Still, the status of my order remains
(B) needed the same on my account.
(C ) need (B) The boots received excellent customer
(D ) needs reviews online.
(C) Nevertheless, I used my credit card for
140. (A) hers the original order of goods.
(B) her (D) Your staff members seem to be
(C ) you knowledgeable and friendly.
(D ) yours
142. (A) message
(B) solution
(C) image
(D) value

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Questions 143-146 refer to the following e-mail.

To: Loyalty Program Members

From: Conway Restaurant
Subject: New restaurant hours
Date: May 15

Dear Conway Restaurant Loyalty Club Member,

We would like to inform you that Conway Restaurant ------- our business hours for the summer
143.
season. Beginning June 1, the restaurant will be open daily from 10:30 A.M. to midnight and

serving food during all opening hours. We hope this will help to create a ------- atmosphere, as
144.
patrons will not have to rush to the restaurant to get their food orders in. ------- . This is especially
145.
true between 6:30 P.M. and 8:30 P.M. We recommend reserving a table if you plan to visit during

these times ------- you don’t have to wait a long time upon arrival.
146.

Sincerely,

The Conway Restaurant Management Team

143. (A) may change 145. (A) Please let your server know if you
(B) will be changed have a food allergy.
(C ) has been changed (B) We expect a heavy increase in
(D ) is changing demand during the tourist season.
(C) Our chef is interested in creating a
144. (A) consecutive new series of dishes.
(B) possible (D) Conway Restaurant is located at the
(C ) persuaded south end of Benson Mall.
(D ) relaxed
146. (A) but
(B) or
(C) and
(D) so

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 PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the
best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following job advertisement.

Laboratory Technician

Vega Pharmaceuticals has an exciting new opportunity for an experienced laboratory

technician. A bachelor’s degree in chemistry is preferred, but degrees in other fields will
be considered. You must be able to communicate fluently in both English and Spanish.

We offer a competitive salary along with opportunities for performance bonuses

throughout the year. We also allow employees to set their own start and end times as
long as they work full-time hours. To apply, send your résumé to [email protected].

147. What is mentioned as a requirement of the 148. What is stated about Vega
position? Pharmaceuticals?
(A) The ability to speak two languages (A) It allows some employees to work from
(B) Proficiency in presentation software home.
(C) A degree in chemistry (B) It offers a sign-on bonus to new
(D) Experience managing a team employees.
(C) It has flexible working hours for its staff.
(D) It has streamlined its interview process.

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Questions 149-150 refer to the following newspaper feature.

Thumbs Up or Thumbs Down?

The musical Jumping Jubilee has debuted at the Elliot Theater. Here is what our readers are
saying.

Review 1: Thumbs Up
Written by Rishu Sharma
I’ve seen a lot of stage shows, and I can say that this one is in a league of its own. The
costumes were spectacular. I could see the impressive detail from the second row, but I’m sure
the colors were bold enough to be enjoyed all the way from the balcony. The lead’s singing
was amazing, and I loved the group dances.

Review 2: Thumbs Up
Written by Valerie Hudson
The show started late due to technical difficulties, and the storyline was somewhat confusing,
but I would still recommend it. Amy Silva is highly skilled and gave an unforgettable
performance as the main character. There were also lots of lighthearted moments that
children would enjoy.

149. What is suggested about Mr. Sharma? 150. What opinion do both reviewers share?
(A) He works in the theater industry. (A) That there were too many dance
(B) He attended the show with a large numbers
group. (B) That the lead performer is talented
(C) He sat near the stage. (C) That the show is entertaining for
(D) He was visiting the Elliot Theater for the children
first time. (D) That the plot was hard to follow

22 Unauthorized copying or reuse of this page is illegal.

Questions 151-152 refer to the following text-message chain.

Haruto Yoshida [11:23 A.M.]

Thank you for your help with the Corbin account yesterday. You saved me from
having to work overtime.

Monica Sheehan [11:24 A.M.]

No problem. I’m glad I could be of assistance.

Haruto Yoshida [11:25 A.M.]

I noticed that you weren’t at the staff meeting this morning. I can forward you
my notes if you’d like.

Monica Sheehan [11:26 A.M.]

That would be helpful. Thanks! I wasn’t able to be there because my
conference call with Mateo Enterprises ran much longer than I expected.

Haruto Yoshida [11:27 A.M.]

Does that mean they plan to sign up for our services?

Monica Sheehan [11:28 A.M.]

It seems that way. I’ll know more soon.

151. What is most likely true about Mr. Yoshida 152. At 11:28 A.M., what does Ms. Sheehan most
and Ms. Sheehan? likely mean when she writes, “It seems that
(A) They are work colleagues. way”?
(B) They plan to look for investment (A) She can set up Mr. Yoshida’s conference
opportunities. call.
(C) They attended the same university. (B) She may get a new client.
(D) They will start their own company. (C) She expects to miss another meeting.
(D) She plans to work overtime.

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Unauthorized copying or reuse of this page is illegal. 23

Questions 153-154 refer to the following chart.

Ignacio Communications

Are you thinking of switching to Ignacio Communications for

your mobile phone service? Check out the chart below to find
the package that best suits your needs.

Features Standard Elite

No upfront costs
Unlimited calls
Unlimited texts
2 months’ free insurance
Unlimited data usage
Free international calls

153. What is presented in the chart? 154. What is NOT indicated about the Standard
(A) Confirmation of additional fees option?
(B) A comparison of phone plans (A) It does not have a limit on the number
(C ) Ratings for cell phones of texts.
(D ) A list of recommended changes (B) It does not have a fee initially.
(C) It allows calls abroad to be made for
free.
(D) It includes some insurance coverage.

24 Unauthorized copying or reuse of this page is illegal.

Questions 155-157 refer to the following article.

The Show Must Go On

WINNIPEG (December 5)—Winnipeg’s operates. It would then make sure the

Staka Theater is struggling to keep its theater’s rental fee is affordable. Each of
doors open after a recent rent increase. the group’s five investors, including Ms.
The theater had already been having Kw o n , o w n s a b u s i n e s s i n t h e
financial difficulty in recent years. neighborhood. As the theater brings
Attendance has been low because of the visitors to the area, they would benefit
city’s general economic downturn. The from its continued operations. They also
higher rent fee may mean that profits appreciate its cultural value as one of just
from the sales of tickets and refreshments a few theaters in Winnipeg.
are no longer enough to cover the
The group quickly won the full support of
theater’s expenses. Fortunately, a group
the nonprofit organization that runs
of supporters is trying to save the theater.
Staka Theater. It is now in talks with the
Led by Laura Kwon, the group is looking owner of the Marietta Building, Jason
into purchasing the ground floor of the McHugh. Updates about the future of the
Marietta Building, where Staka Theater theater can be found on its Web site.

155. What is the main purpose of the article? 157. What is mentioned about Ms. Kwon?
(A) To explain the benefits of a cultural (A) She is a local business owner.
event (B) She is a city official.
(B) To highlight efforts to avoid a closure (C) She has acting experience.
(C) To recruit volunteers for a project (D ) She will hold a press conference.
(D) To announce an upcoming performance

156. What does the article indicate about Staka

Theater?
(A) It was founded by Jason McHugh.
(B) It does not meet modern safety
standards.
(C) It takes up only a portion of a building.
(D) It has raised its ticket prices recently.

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Unauthorized copying or reuse of this page is illegal. 25

Questions 158-160 refer to the following letter.

Karen Monteiro
672 Charter Boulevard
Charleston, SC 29424

Dear Ms. Monteiro,

—[1]—. On behalf of the Charleston City Council, I am pleased to inform you that you have
been selected as the recipient of the Community Leadership Award. Congratulations! Our
selection panel was impressed with the community garden that you made on Waltham Street.

The awards ceremony will take place during a banquet at Haven Hall on October 6, beginning
at 7 P.M. Mayor Ernest Deleon will present your award, the final one of the evening. —[2]—.
After you have finished and left the stage, members of the press may also want to interview
you.

—[3]—. We plan to have a brief description of your project in our program, and we would like
to include a picture of you. Could you please send me one at [email protected] at
your earliest convenience? —[4]—. We look forward to celebrating your achievement.

Warmest regards,

Anne Pierce
Charleston City Council

158. Why will Ms. Monteiro receive an award? 160. In which of the positions marked [1], [2], [3],
(A) Because she planned a community and [4] does the following sentence best
festival belong?
(B) Because she created a public outdoor “You will be expected to give a short
space acceptance speech.”
(C) Because she raised funds for the city
council (A) [1]
(D) Because she designed a leadership (B) [2]
workshop (C) [3]
(D ) [4]
159. What is Ms. Monteiro asked to do?
(A) Select a food option
(B) Confirm the number of guests
(C ) Send Ms. Pierce a photograph
(D ) Provide a mailing address

26 Unauthorized copying or reuse of this page is illegal.

Questions 161-163 refer to the following post on a Web page.

https://www.hanzie.com/employees/news

March 7

Poster: Chelsea Laroche, Chief Operating Officer

You will all be glad to hear that our next flagship e-reader, the Exos, has just completed
another step on its journey to market. Since my last post, the software team successfully
loaded the prototypes with the operating system and apps. They did discover some bugs in
the font customization technology, but those have now been eliminated. The Exos’s other
new software features include more sophisticated note-taking capabilities and our first news-
reading app, created in partnership with KnowFast.

Now it is on to the next phase. As I write this, the prototypes are on their way to our facility
in Munich, where the quality assurance team will check their performance and durability. I
plan to be on-site during this process to ensure that everything goes smoothly. Afterwards,
the finalized product plans will be sent on to Forstech in China for mass production. It is the
same plant that manufactured the Taba for us, so we anticipate no issues there. In short, the
Exos is on track to launch on June 7, the date we previously announced in the press.
▼

161. Why did Ms. Laroche write the post? 163. What is Forstech?
(A) To give updates on an upcoming (A) An electronics factory
product (B) An app developer
(B) To publicize a new corporate (C) A technology news outlet
partnership (D ) An e-book publisher
(C) To remind employees of quality
standards
(D) To seek feedback on a reading device

162. What does Ms. Laroche plan to do in

Munich?
(A) Tour a facility
(B) Form a special team
(C ) Oversee some testing
(D ) Speak with a reporter

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Unauthorized copying or reuse of this page is illegal. 27

Questions 164-167 refer to the following information.

Thank you for purchasing a Huber Tool Set. —[1]—. With these high-quality tools, you
can complete a wide range of repairs and building projects.
Your set includes the following tools: one combination drill, one power screwdriver, and
one electric multi-cutter. It also comes with two 18-volt batteries and a charging station.
—[2]—.
The batteries may be used in any of the tools, and the charging time is approximately
three hours. —[3]—. We recommend charging the batteries overnight, for at least twelve
hours, before the first use.
All devices and components come with a five-year warranty. We will repair or replace
any faulty items at no charge. For more information about Huber tools, including safety
tips for individual devices, visit www.hubertools.com. —[4]—.

164. Why was the information written? 166. What is true about Huber tools?
(A) To supply instructions regarding (A) They are sensitive to changes in
storage temperature.
(B) To recommend purchasing accessories (B) They should be kept upright when not
(C) To introduce newly added features in use.
(D) To provide an overview of a product (C) They may be fixed for free in some
cases.
165. What is suggested about the multi-cutter? (D) They are manufactured domestically.

(A) It can be used without a power cord. 167. In which of the positions marked [1], [2], [3],
(B) It appears in a video on a Web site. and [4] does the following sentence best
(C ) It has 18 different accessories. belong?
(D ) It is recommended by professionals.
“There you can also find videos for home
project ideas.”
(A) [1]
(B) [2]
(C ) [3]
(D ) [4]

28 Unauthorized copying or reuse of this page is illegal.

Questions 168-171 refer to the following online chat discussion.

Sandra Ayers (11:56 A.M.)

You’ve reached the Alpena Hotel Chat Service. How may I help you?
Irma Hunter (11:57 A.M.)
My name is Irma Hunter, and I stayed in room 228 last night and checked out this morning. I’m
wondering if you found my external hard drive in the room.
Sandra Ayers (11:58 A.M.)
Yes, Ms. Hunter. One of our housekeepers has turned it in.
Irma Hunter (11:59 A.M.)
That’s a relief. It has some sensitive data on it that shouldn’t be viewed by anyone outside my
company. Would it be possible to hire a courier to bring it to me?
Sandra Ayers (12:01 P.M.)
You’re booked for another stay on July 7. Since that’s just a few days away, we would be happy to
hold it for you until you return, if you prefer.
Irma Hunter (12:02 P.M.)
Unfortunately, I can’t wait that long. I’m flying to Atlanta this evening, and I need to have the
drive with me. I won’t have time to stop back at the hotel because I’m at the National Publishing
Conference now. I’m giving a speech at 5 P.M. and then going to dinner with some investors
afterward.
Kevin Driscoll (12:04 P.M.)
Hi, this is Kevin Driscoll, the maintenance manager. I need to pick up some items near the conference
center this afternoon, so I can pack your drive in a small box with your name on it and leave it at the
front desk at the center. Would that be alright?
Irma Hunter (12:05 P.M.)
Yes, thank you! I’ll pick it up after my speech, before leaving with the investors. I appreciate your
help.

168. What is indicated about the hard drive? 170. What kind of business does Ms. Hunter
(A) It has a company logo printed on it. most likely work for?
(B) It contains confidential information. (A) A law firm
(C ) It was damaged by a hotel employee. (B) A publishing company
(D ) It was purchased for a business trip. (C) A travel agency
(D ) A research laboratory
169. At 12:01 P.M., what does Ms. Ayers imply
when she writes, “You’re booked for 171. When will Ms. Hunter retrieve a package
another stay on July 7”? from Mr. Driscoll?
(A) She noticed an error in a reservation (A) Once she returns to her office
procedure. (B) During her next visit to the hotel
(B) She thinks using another company may (C ) After an investors meeting
not be necessary. (D ) Before a dinner
(C) She wants to explain the reason for an
extra charge.
(D) She can confirm that Ms. Hunter has
the correct information.

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Unauthorized copying or reuse of this page is illegal. 29

Questions 172-175 refer to the following notice.

Notice to Remington Call Center Employees:

During the week of November 13, all call center staff must undergo
the training that we hold every six months to help you to keep
your customer service skills polished.

You will take the training on a company laptop during your shift,
and it should take approximately one hour to complete the
modules. We are using the Educom software program, which just
hit the market last month. Users report that it is easy to navigate
through the program. Up to five employees can take the training
at the same time, and we ask you to sign up on the company Web
site for your preferred session. To do so, you will need to input
your employee ID number, the name of your team leader, and the
date on which you began working for us. You must pass a short
test at the end of the session, so we recommend taking notes as
you work through the modules.

Thank you for your cooperation.

30 Unauthorized copying or reuse of this page is illegal.

172. What is true about Remington Call Center? 174. According to the notice, what is NOT
(A) It provides ongoing training to staff information that is needed for signing up?
members. (A) A phone number
(B) It has only been in business for six (B) An employee number
months. (C) A start date
(C) It will pay employees overtime for (D ) A supervisor’s name
completing modules.
(D) It is preparing for an inspection. 175. The word “as” in paragraph 2, line 10, is
closest in meaning to
173. What is indicated about the software (A) while
program? (B) because
(A) It can be downloaded for free. (C ) like
(B) It has a lot of features. (D ) although
(C ) It was recently released.
(D ) It takes about an hour to install.

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Unauthorized copying or reuse of this page is illegal. 31

Questions 176-180 refer to the following memo and form.

Memo

To: All Speedy Movers Staff

From: Tammy Maxfield
Date: January 9
Subject: Disposal of appliances

The management team at Speedy Movers has decided to add a new service option.
From February 1, we will dispose of up to 4 old appliances when customers move. The
service will be offered for free, with some exceptions, so we will actually lose money.
However, this change will help us to set ourselves apart, as competition in the moving
business has been increasing rapidly. This service will be offered only in Portland,
Salem, and Eugene, and only for in-town moves.

The items intended for disposal will need to be placed at the back of the truck so that
they do not interfere with unloading at the final destination. You will have to slightly
adjust your loading order, so we have created a brief instructional video that you must
watch. This is available from the employee portal on our Web site. Please note that
small appliances such as irons or blenders are excluded from the service.

Speedy Movers
Appliance Disposal Service Request

Location: __ Eugene __ Newport __ Portland __ Salem

Moving Date: February 28

Name: René Sullivan
Pick-up Address: 1825 Cornell Road
Drop-Off Address: 603 Englewood Court

Item 1: Dishwasher __ Standard __ Oversized

Item 2: Washing machine __ Standard __ Oversized
Item 3: Refrigerator __ Standard __ Oversized
Item 4: Tumble dryer __ Standard __ Oversized

“Oversized” is defined as greater than 70 inches in height or width. There will

be a $15 charge for the disposal of oversized items.

32 Unauthorized copying or reuse of this page is illegal.

176. What benefit of the disposal service is 179. Which of Ms. Sullivan’s items will incur an
mentioned by Ms. Maxfield? additional fee?
(A) It will comply with new regulations. (A) The dishwasher
(B) It is environmentally friendly. (B) The washing machine
(C ) It is expected to be profitable. (C) The refrigerator
(D ) It will make the business stand out. (D ) The tumble dryer

177. What is indicated about the video? 180. What was most likely changed about the
(A) It is for full-time employees only. disposal service after January 9 ?
(B) It will be shown at a meeting. (A) The limit on the quantity of items
(C ) It contains outdated information. (B) The policy about out-of-town moves
(D ) It can be accessed online. (C) The number of locations where it is
available
178. What does Ms. Maxfield mention about the (D) The fee charged for it
disposal service?
(A) It will require purchasing new trucks.
(B) It is covered by the company’s
insurance.
(C) It is limited to large appliances.
(D) It will not be available during peak
times.

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Unauthorized copying or reuse of this page is illegal. 33

Questions 181-185 refer to the following Web pages.

https://www.houstonguide.com/directory/event-venues/barrington-hall

Home Visitors Local Events Business Directory Contact Us

Barrington Hall
1200 Webb Avenue, Houston, TX 77003
(713) 555-0122 • www.barrington-hall.com

Designed by architect William Yeager, Barrington Hall is a stunning historic building that
was constructed 175 years ago. It is a landmark of Houston’s downtown district and
has been recognized as one of the top 10 historic sites to visit in Texas. The interior
is beautifully decorated in a classic style and features elegant chandeliers, floor-to-
ceiling windows with velvet curtains, and a grand staircase. The venue includes a large
ballroom and is perfect for weddings, family events, banquets, and corporate parties.

Street parking is available, or visitors can catch a bus at the stop right outside the
main entrance. A small area for loading and unloading is located at the Leeland Street
Entrance.

For reservations or inquiries, please contact Eli Steinberg at esteinberg@barrington-hall.

com.

https://www.barrington-hall.com/reviews

Home Our Venue Our History Photo Gallery Reviews

Date(s) of Use: September 14

Reviewed by: Diego Cadaval

I booked Barrington Hall for a company anniversary event, bringing together workers from
several branches. As I live and work in Galveston, all of the planning had to be done remotely,
but the attentive staff made this easy to do. The location is great because of all the hotels in the
neighborhood—I was able to stay just across the street from the hall. The only issue I would
mention is that in the ballroom you must have either all of the top lights on or none of them (and
use the much dimmer side lights). That meant we had to choose between the room being too
bright or too dark. Despite this, I would be happy to hold another event at Barrington Hall.

Ratings (out of 5.0):

Booking Process Staff Cleanliness Amenities Web Site

3.7 4.7 4.9 3.9 4.8

34 Unauthorized copying or reuse of this page is illegal.

181. In the first Web page, the word “catch” in 184. What does Mr. Cadaval indicate about
paragraph 2, line 1, is closest in meaning to Barrington Hall’s ballroom?
(A) board (A) It has limited lighting options.
(B) capture (B) It is not suitable for large groups.
(C ) understand (C) It has a unique style.
(D ) discover (D ) It can be set up in different
arrangements.
182. What is NOT mentioned about Barrington
Hall in the first Web page? 185. What category of Barrington Hall was
(A) Its designer Mr. Cadaval most pleased with?
(B) Its possible uses (A) Booking process
(C ) Its rental fees (B) Staff
(D ) Its age (C ) Cleanliness
(D ) Amenities
183. What is most likely true about Mr. Cadaval?
(A) He used a recommended catering
service.
(B) He visited Barrington Hall in August.
(C) He stayed at a hotel in downtown
Houston.
(D) He had difficulty during the planning
stages.

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Unauthorized copying or reuse of this page is illegal. 35

Questions 186-190 refer to the following Web page and e-mails.

www.galaxyhealth.com/customer_satisfaction

Home Equipment Events Contact Returns & Support

Galaxy Health: Your satisfaction is guaranteed!

At Galaxy Health, we want to make it easy for you to find and use the equipment that
is right for your fitness goals. That’s why we offer a money-back guarantee on all
purchases. If you want to make a return, no matter what caused you to do so, we will
accept the item and process a refund promptly. You have 30 days from the date of
purchase to notify us about the need for a return.

Our staff is here to help you.

– ‌To inquire about the status of a delivery to you, contact the Shipping Team at
[email protected] or (646) 555-4896.
– ‌To inquire about billing or returns, contact the Accounts Team at accounts@
galaxyhealth.com or (646) 555-3397.
– ‌To inquire about manuals or missing components, contact the Inventory Team at
[email protected] or (646) 555-0825.
– ‌To inquire about retail partnerships, contact the Business Development Team at
[email protected] or (646) 555-1374.

To: Galaxy Health

From: Emily Romero
Date: August 27
Subject: Order 14728
▲
To Whom It May Concern:
After only two weeks of use, I had an issue with the Ziata-70 exercise bike that I ordered on
July 22. The bike arrived as scheduled on July 25, and the assembly process was easy.
However, on August 8, I noticed that the digital display was not as bright as it was originally.
I replaced the batteries, but this did not resolve the issue.
I followed the return instructions included with the package, and a courier picked up the
item on August 11. However, I never received a refund. I contacted your company by phone
using the number for returns and was assisted by Jamie Parsons. She asked for a copy of the
courier’s confirmation of delivery, which I sent. Nothing has happened since then. Could
you please look into this matter?
Thank you,
Emily Romero
▼

36 Unauthorized copying or reuse of this page is illegal.

 To : Emily Romero
From : Galaxy Health
Date : August 28
Subject : Re: Order 14728

Dear Ms. Romero,

On behalf of Galaxy Health, I would like to apologize for the issue you had with your
most recent order. I’ve spoken with Ms. Parsons, and she forwarded me the document
you gave to her. I’ve sent a full refund to the credit card you used to purchase the bike.
This should appear on your statement in 3 to 7 days. I will also e-mail you a discount
code for your next purchase by way of apology. If you require further assistance, please
let me know.

Sincerely,

Alberto Salazar
Galaxy Health Customer Representative

186. According to the Web page, what is offered 189. Which team does Ms. Parsons work for?
to Galaxy Health customers? (A) The Shipping Team
(A) Free shipping on all orders (B) The Accounts Team
(B) Customizable items (C) The Inventory Team
(C ) Returns for any reason (D ) The Business Development Team
(D ) Suggested workout routines
190. What did Mr. Salazar receive from
187. What can be concluded about the exercise Ms. Parsons?
bike purchased by Ms. Romero? (A) A mailing address
(A) It is the company’s newest model. (B) A coupon code
(B) It includes a screen. (C ) Banking information
(C ) It has an adjustable seat height. (D ) Proof of delivery
(D ) It arrived fully assembled.

188. When did Ms. Romero receive her order?

(A) On July 22
(B) On July 25
(C ) On August 8
(D ) On August 11

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Unauthorized copying or reuse of this page is illegal. 37

Questions 191-195 refer to the following schedule, e-mail, and advertisement.

Fairway Equipment Rentals

May Schedule
Date Location Item(s) Special Instructions

Westchester
Standard microphone (x2),
Sat., May 6 Community Use south entrance
Audio recording system (x1)
Center

Light reflector screen Drop-off / Pick-up at

Sun., May 7 Meza Building
(large size x4) picnic area

LED soft light panel (x3), Alternative point of

Wed., May 10 Bella Gallery
Dome light (x3) contact: Veronica Drake

Fri., May 19 Faust Theater Directional microphone (x2) None

Video camera (x1), Wireless Camera operator needed

Fri., May 26 Heritage Park
microphone (x2) (9 A .M.–3 P.M.)

Client undecided about

Fabric filming backdrop
Sun., May 28 Colby Autos design, so please bring
(10’ x 8.5’)
all options

From: Catalina Howell <[email protected]>

To: Benjamin Landry <[email protected]>
Date: May 15
Subject: Schedule
▲
Hi, Benjamin.

I wanted to let you know that you won’t be needed for filming on May 26. Unfortunately, the
client had to cancel the plans for filming because the recent storm caused some flooding at the
intended site. I do still need you for the filming of the open day at our warehouse. Customers
will be able to see our equipment in person, and I’d like to make a video of that event for our
social media platforms.

I also plan to purchase more video cameras if our loan from Baldwin Bank is approved. We
currently have 3 of the Estrada-360 model, which is the one that beginners can use. I’d like to
get more of those, unless you recommend a different brand. Your input would be very helpful.

Thank you,

Catalina
▼

38 Unauthorized copying or reuse of this page is illegal.

 Fairway Equipment Rentals: Open Day
Saturday, June 17, 9 A.M.–4 P.M.
3507 Abner Road, Baltimore, MD 21202

Visit our warehouse to find out more about rental options and test the items
yourself!

We provide a wide range of equipment for filming and audio recording:

• Lighting options to enhance the look of your video
• Screens and backdrops
• Video
‌ cameras, including eight Estrada-360 cameras specially designed
for beginners
• Audio recording and editing equipment

191. What was supplied to a customer on 194. What is suggested about Fairway
May 7 ? Equipment?
(A) A recording system (A) It borrowed funds from a third party.
(B) Light reflector screens (B) It is seeking to hire more camera
(C ) Directional microphones operators.
(D ) Dome lights (C) It holds an Open Day event every year.
(D) It requires a deposit on equipment
192. Which venue had a cancellation? rentals.
(A) Bella Gallery
(B) Faust Theater 195. What can Open Day participants do on
(C ) Heritage Park June 17 ?
(D ) Colby Autos (A) Watch a demonstration
(B) Enjoy some refreshments
193. What problem does Ms. Howell inform (C ) Enter a prize drawing
Mr. Landry about? (D ) Try out the equipment
(A) Some supplies did not arrive on time.
(B) A client has gone out of business.
(C) Bad weather has made an area
unusable.
(D) Not enough tickets were sold for an
event.

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Unauthorized copying or reuse of this page is illegal. 39

Questions 196-200 refer to the following instructions, form, and job posting.

WATSON ANTIQUES SPECIALTY SERVICES

Thank you for booking a specialty repair service with Watson Antiques. To ensure
that your pieces of jewelry reach us safely, please use the box and wrapping
provided.

Wrap each item loosely in the white tissue paper and then the air-filled plastic
sheeting. Each piece should be wrapped separately, including earrings. This is
because the metal edges of the pieces may scratch anything they rub against.

Complete and sign the contents list and include it in the box. After we receive your
package, we will call you the next day with a pricing estimate. Most work is
completed within 5–10 days, depending on the complexity of the task.

Watson Antiques Receipt of Items

Employees must complete the form in full for each package sent by a customer.
If a customer sends jewelry in separate boxes, a form must be filled out for each box.

Identification Number: 04578

Customer Name: Carmen Ocampo

Phone Number: 901-555-4963
Address: 434 Valley Street, Memphis, TN 38134
E-mail address: [email protected]

Date Received: February 8

Description of Items Received and Requested Repairs:

1) Sapphire and diamond ring: clean and repair broken prong
2) White gold ring: resize to size 6.5
3) Silver necklace with emerald pendant: clean and repair clasp on chain

Customer support specialist: Mark Bradshaw

Repair technician: Ashley Graff
Assessed by: Donald Swain

40 Unauthorized copying or reuse of this page is illegal.

 HELP WANTED: Customer Support Specialist
Watson Antiques, a leader in the field of antique jewelry cleaning and repair, has two job
openings for customer support specialists, one each for our teams based in Nashville
and Jackson. The ideal candidate will have at least 2 years’ experience working in a
customer service role. Duties include keeping customers notified about the status of
their repairs, providing insurance information, and responding to inquiries regarding
the care of antique jewelry pieces. Please send a résumé to [email protected].

196. What are the instructions used for? 199. What is Mr. Bradshaw most likely
(A) Shopping for antique jewelry responsible for?
(B) Cleaning pieces of jewelry (A) Ordering replacement jewelry parts
(C ) Putting jewelry in long-term storage (B) Assessing the value of items
(D ) Packaging jewelry for shipping (C) Updating customers about repair
progress
197. In the instructions, what is stated about (D) Cleaning jewelry professionally
some metal?
(A) It must not be exposed to moisture. 200. According to the job posting, what is true
(B) It may damage other materials. about Watson Antiques?
(C ) It should be cleaned by a professional. (A) It does not require previous experience.
(D ) It changes color over time. (B) It sells insurance policies.
(C) It offers a custom design service for
198. What is suggested about Ms. Ocampo? jewelry.
(D) It has an opening at more than one
(A) She has lost a stone in her necklace.
(B) She would like to change the size of location.
two rings.
(C) She will be contacted by phone on
February 9.
(D) She is eligible for a bulk discount.

Stop! This is the end of the test. If you finish before time is called, you may go
back to Parts 5, 6, and 7 and check your work.

Unauthorized copying or reuse of this page is illegal. 41

ANSWER SHEET
®
YBM TOEIC Test
한글
수험번호 성
한자
명 영자
응시일자 : 20 년 월 일

LC Test (Part 1~4) RC Test (Part 5~7)

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