APPLIED BUSINESS TOOLS & TECHNOLOGY IN TOURISM

TOUR03H / PRELIM REVIEWER/ PPT BASED / MR. REALES LAWRENCE JAY E.

HOTEL CLASSIFICATIONS AND TERMINOLOGIES

TYPES OF HOTEL ROOM
The room type examples below are seen most often, but the room names, classifications, and sizes may still vary per hotel.

HOTEL ROOMS BY OCCUPANCY

●​ Single Room: A room assigned to one person. May have one or more beds.
●​ Double Room: A room assigned to two people. May have one or more beds.
●​ Triple Room: A room assigned to three people. May have two or more beds.
●​ Quadruple Room (for 4 people): A room assigned to four people. May have two or more beds.

HOTEL ROOMS BY BED

●​ Queen Room: A room with a queen-sized bed. May be occupied by one or more people.
●​ King Room: A room with a king-sized bed. May be occupied by one or more people.
●​ Twin Room: A room with two beds. May be occupied by one or more people.
●​ Double-double Room: A room with two double (or perhaps queen) beds. May be occupied by one or more people.
●​ Studio Room: A room with a studio bed – a couch that can be converted into a bed. May also have an additional bed.
●​ Bunk Room: has beds in bunk–style allowing for more beds to be placed in the room without adding too much space. This can
be seen in either hostels or more upscale / innovative poshtels and hotels.

HOTEL ROOMS BY DESIGN & LAYOUT

It's very typical for hotels to classify and price their rooms according to the layout and size of the room. You´ll typically find names such as:

Standard Room: your standard entry-level room.

Deluxe Room & Superior Room: the next step up in room categories, usually outfitted with slightly better amenities and larger footprint.
Executive Room: a hotel room more orientated towards business (executive) guests. Usually with a desk or space for guests to get some
work done.
Suite Rooms:
●​ Junior Suite or Mini-Suite: a single room with a bed and sitting area. Sometimes the sleeping area is in a bedroom separate from
the parlour or living room.
●​ Master Suite: a parlour or living room connected to one or more bedrooms.
●​ Executive Suite: similar to the executive room but larger and with better amenities.
●​ Presidential room: usually the largest and most luxurious room of the hotel property.
●​ Penthouse Suite: a suite located on the top floor of the building, typically very similar to the presidential room in size and
amenities;
●​ Villa Suite: as the name suggests, this would be a separate villa of usually high quality and with numerous luxurious amenities.
●​ Aparthotel rooms / apart-style rooms: similar to an apartment in amenities (e.g. kitchen, dining area etc.) and often segmented
towards the short and long-stay market.
Also, there are hotel rooms that connect to other rooms:
●​ Connecting rooms: Rooms with individual entrance doors from the outside and a connecting door between. Guests can move
between rooms without going through the hallway.
●​ Adjoining rooms: Rooms with a common wall, but no connecting door.
●​ Adjacent rooms: Rooms close to each other, perhaps across the hall.
Lastly, some hotels offer accessible rooms which offer easy access to people with disabilities or those who have limited mobility. These
rooms typically have facilities such as ground floor access or level flooring up until an elevator, wheelchair ramps/wheelchair lift, lowered
washing basins, widened doors etc.

HOTEL ROOMS BY AMENITIES OR VIEW

●​ Also, hoteliers should always choose to adjust their prices if the hotel offers a specific view, like the below examples:
●​ Sea view room or suite
●​ City view room or suite
●​ Garden view room or suite
●​ Patio view room or suite
●​ Pool view room or suite

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APPLIED BUSINESS TOOLS & TECHNOLOGY IN TOURISM
TOUR03H / PRELIM REVIEWER/ PPT BASED / MR. REALES LAWRENCE JAY E.

HOTEL TERMINOLOGIES/ROOM STATUS

ABBREVIATION MEANING DESCRIPTION

OCC Occupied A guest is currently occupied in the room

Stayover The guest is not expected to check out today and will remain at least one more
night.

OCH On-Change The guest has departed, but the room has not yet been cleaned and ready for
sale.

DND Do Not Disturb The guest has requested not to be disturbed

Cleaning in progress Room attendant is currently cleaning this room.

Sleep-out A guest is registered to the room, but the bed has not been used

On-Queue Guest has arrived at the hotel, but the room assigned is not yet ready. In such
cases, the room is put on Queue status in-order for the housekeeping staff to
prioritise such rooms first.

Skipper The guest has left the hotel without making arrangements to settle his or her
account.

VR Vacant and Ready The room has been cleaned and inspected and is ready for an arriving guest.

OOO Out of Order Rooms kept under out of order are not sellable and these rooms are deducted
from the hotel's inventory. A room may be out-of-order for a variety of reasons,
including the need for maintenance, refurbishing and extensive cleaning etc.

OOS Out of Service Rooms kept under out of service are not deducted from the hotel inventory.
This is a temporary blocking and reasons may be bulb fuse, TV remote not
working, Kettle not working etc. These rooms are not assigned to the guest
once these small maintenance issues are fixed.

LO Lockout The room has been locked so that the guest cannot re-enter until he or she is
cleared by a hotel official.

DNCO Did not check-out The guest made arrangements to settle his or her bills ( and thus not a skipper),
but has left without informing the front desk.

DO Due out The room is expected to become vacant after the following guest checks out.

CO Check-Out The guest has settled his or her account, returned the room keys and left the
hotel.

LC Late Check-out The guest has requested and is being allowed to check out later than the
normal/standard departure time of the hotel.

EC Early Check-in Guest has requested for an Early Checkin and is being allowed to check-in
earlier than the normal/standard check-in time of the hotel.

VC Vacant and Clean Room is Vacant and Cleaned by the housekeeper.

VD Vacant and Dirty Room is Vacant and Dirty.

VR Vacant and Ready Room is Vacant and Ready for Check-in

OC Occupied and Clean Room is Occupied and Cleaned by the Housekeeping.

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APPLIED BUSINESS TOOLS & TECHNOLOGY IN TOURISM
TOUR03H / PRELIM REVIEWER/ PPT BASED / MR. REALES LAWRENCE JAY E.

OD Occupied and Dirty Room is Occupied and yet to be cleaned by the housekeeping.

V/C or O/V Status Unclear (Either the room is Vacant and Clean or Occupied or Vacant) need to be verified
by the Housekeeping staff.

VCI Vacant, Cleaned and Inspected Room is Vacant, Cleaned and Inspected by the Housekeeping Supervisor.

H/L Heavy Luggage Guest has Heavy or more luggage than usual.

L/L Light Luggage Guest has light or very less luggage.

N/L No Luggage Guest has no luggage also know as Scanty Baggage.

DL Double Lock Guest has put a double lock in the room.

CL Chain Lock Guest has placed a Chain Lock in the room.

HU House Use Room is used by the hotel staff or someone staying from the management
team.

NCI Newly Checked IN Room was checked in within the last one to two hours.

NS No Show A guest who made a room reservation but did not register or Check-in.

SR Service Refused Guest refused to clean the room.

V Vacant Room is vacant

MUR Make-Up Room Room needs to be cleaned while the room is still booked

LCO Late Check-Out Room needs to be cleaned while the room is still booked

OTHER HOTEL TERMINOLOGIES

Rack rate The published tariff for each room type / category in a hotel

Room Rate The price a hotel charges for overnight accommodations.

Skipper A guest who leaves with no intention of paying for the room

Scanty Baggage A guest who checks in to the hotel with very less or no luggage.

Walk-In A guest who arrives at a hotel without a reservation.

Walking Turning away a guest who has a reservation because of a lack of room availability.

Due Outs Guests expected to check out on a given day who have not yet

Upselling A sales technique whereby a guest is offered a more expensive room than what he or she reserved or
originally requested, and then persuaded to rent the room based on the room's features, benefits, and his
or her needs.

Block An agreed-upon number of rooms set aside for members of a group planning to stay in a hotel.

Book To sell or reserve rooms ahead of time.

Confirmation Number A code that provides a unique reference to a reservation record and assures the guest that the
reservation record exists.

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APPLIED BUSINESS TOOLS & TECHNOLOGY IN TOURISM
TOUR03H / PRELIM REVIEWER/ PPT BASED / MR. REALES LAWRENCE JAY E.

Confirmed Booking When Reservation is guaranteed with Credit card, Deposit, Company / TA voucher etc.

Tentative Booking When reservation is waiting bookers confirmation.

Waitlisted Booking Reservation kept on hold due to hotel over

Overbooking Accepting more reservations than there are available rooms.

Cut-off Date The date agreed upon between a group and a hotel after which all unreserved rooms in the group's block
will be released back to the general availability.

Cancelation Date Indicates the date when the reservation was manually canceled.

Long Stay A Guest who stays more than certain number of days, Eg: More than 7 days etc.

TA Travel Agent who receives commission for the bookings.

OTA Online Travel Agents

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