Ramohan S Ph.

No: +91-9030667111

Objective:
Challenging opportunity as a Software Professional where I can effectively use my technical and
Managing skills in my ongoing effort to help grow an organization.

Experience Summary:
Having 11+ years of experience in the IT industry hands on experience with SailPoint IIQ & IDN
(Identity and Access Management), Single Sign-On (SSO), OKTA, AD, LDAP, Vulnerability Management,
Linux, JBoss, Wildfly & Tomcat Administration.

Professional Summary:

Linux & Middleware Support:

 Having 5+ years of significant Application Production Support experience as Middleware/Linux in Areas
of expertise involve in Linux, JBoss, WildFly & Tomcat administration in Development,
QA/Stage and Production support of various versions of RedHat Linux (5.x,6.x7.x/8.x), JBoss
(4.x/5.x/6.x), WildFly (9.x/10.x) & Tomcat (8.x/9.x).
 Responsibilities included process evaluation and improvement, software configuration management best
practices and tool adoption, build and release management, application support, administration and
collaboration between development, operations, project management and QA.
 Vulnerability Management through tools like Viper and also Installation of Crowd-Strick, Qualys agents
in the servers.
 Tools adaptation like service-now, New Relic, New Relic Infra monitoring setup.
 Responsible for understanding Client’s requirements and performing the tasks within the deadlines.
 Working on DevOps tools like Jenkins, SonarQube, Docker & GitHub required for smooth Project
movement.
 Automated services start and stop services like JBoss, Wildfly, and Apache Via Jenkins job creation.
 Troubleshooting OS Performance Tuning related issues like Disk Space, CPU, Memory, Swap etc., and also
SSL certificate renewals.
 Monitored error logs, fixed problems and tuned parameters in Dev,QA & Prod environment.
 Exp in Jboss, WildFly Administration, Monitoring, Troubleshooting and Maintenance of Jboss Servers.
 Daily monitoring of application & server using in-house tools like HP SiteScope, GAPC, New Relic & DT.
 Working with Development teams to fix Jenkins Build Failure issues.
 Troubleshooting Day-to-Day issues with various Servers on different platforms.
 Smoothly driving monthly production server patching activity for Prod & Non-Prod servers.
 Work closely with application team to facilitate appropriate changes when needed.
 Troubleshooting and maintaining cron Jobs for various users & applications
 I extensively worked with the application team on job migration from Autosys to Crontab.
 Coordinating with concern team for adding/removing disk to servers, adding CPU cores, RAM to servers.
 Thorough working and architectural knowledge of Client environment and infrastructure.
 Responsible for application changes across different platforms- Development, QA and Production
environment.
 Having good experience of Deployments, understanding of Web Applications & Enterprise Applications
using Java & J2EE.
 Experience in Deployment of different applications like WAR, EJB and JAR files.
 Good knowledge in Shall scripting and also automated couple tasks using the shall script.
 Worked with Vendor to resolving the product related issues, and followed up on the opened Service
requests by analyzing the respective Thread & Heap dumps and config files.
 Monitoring the tickets using in house tools like Service-Now and Support Central.
 Good experience in ITIL/ITSM process.
 Having Experience in Linux Commands and Vi Editor.
 Experience in 18x5 & 24x7 on-call support, best practice in troubleshooting and maintenance.
SailPoint (IAM) Support:
 Having 4+ years of significant support experience as IAM Engineer with strong passion for Information
Security; a highly energetic team player. Significant experience with SailPoint IDN and IdentityIQ
Support/Admin, Sun IDM, OKTA, AD and LDAP.
 The responsibilities included improving Identity and Access Management (IAM) capabilities by controlling
access to applications and systems that contain critical and sensitive information.
 Provide SailPoint reports to Management or System Administrators on demand, weekly, monthly, and
quarterly related to user access information.
 Good understanding of provisioning users from SailPoint and Aggregating users into SailPoint.
 Work with Clients to manage data on IT systems and applications about users.
 Worked with Active Directory, LDAP/AD groups, Networks, Human Resource systems for Identity and Access
Management.
 Debugging of User Access Request issues like Failed during approving or fallback or Request not Assigned &
Functional Awareness.
 Monitoring daily basis activity (like Aggression task, application connection etc.).
 Debugging of User Request Process for the applications (AD, Delimited etc.).
 Debugging of Certification/Provision/DE provision Process (Connected, Disconnected).
 Handling Password Management for the Users & Fixing the issues for Mail/Exchange issue.
  Maximize customer satisfaction through prompt resolution of Incident, Change and Problem Tickets and
qualitative service delivery.
 Very good experience in ITIL Process.
 Having Good Experience in Incident, Request and Change Management by using ticking tools Service-
now, JIRA, Support Central and Samanage. Handling the tickets within agreed SLA.

CA SiteMinder Support:
 Having 1+ years of experience in Access Management solutions using CA SiteMinder.
 Good in troubleshooting Application server issues, Web server issues and issues with Site minder.
 SSL certificate Installation and renewals for different keystores.
 Provided support for the internal PKI certificate management.
 Issued the PKI certificates for applications after request validation.
 Provide access to users for restricted applications such as Comet, Help Desk Reset, etc. based
on security guidelines.
 Having hands-on working experience working on various certificate tools, including OpenSSL and Keytool.
 Managing the user profiles in the directory server and working with the issues reported by the customers
and application teams.
 Good Experience in 16/5 Support to our Non-Prod and Production Environment.

Technical Skills:

Tools/IDE/Cloud SailPoint IIQ 6.x,7.x, SailPoint IDN, Sun IDM 7.x/8.x, WS Active Directory
(AD), OKTA Access Management, Azure
Middleware JBOSS AS 4.x/5.x/6.x & Apache Tomcat 6.x/7.x/8.x, Docker
Operating Systems Red Hat Linux 5.x/6.x/7.x/8.x, Unix & Windows,
Tools Splunk, Samurai, EMat, Jenkins, Docker, GIT, SVN, New relic, HP Site
Scope, GAPC, SSH, Putty, mRemoteNG, WinScp, AWSTATs, Webalizer,
Softerra LDAP Browser and SQL Developer, Oracle 11g
Ticketing Tools Service-now, Support Central and Samanage
Web Servers Apache 2.x, IIS

Professional Experience:
 Working with Capgemini Technology Services India Ltd, Bangalore, as Senior Consultant, from May
2021 to till date.
 Worked with SDG Software India Pvt. Ltd, Noida, as Technical Lead, from Aug 2012 to May 2021.
Educational Qualification:
 Master of computer Application (MCA) from Bangalore University in 2010.
Project Details:
Project#6 AXA IAM Support

Role IAM Engineer

Customer AXA, France

Period May 2023 to still date

Solution Operating System : Windows, Linux
Environment
Tools : CA SiteMinder, CA IDM, Jboss, Apache Tomcat 9.x
Roles & Responsibilities:
 Driving smoothly Monthly Production server patching activity to bring up & down services for pre and post
patching activity.
 SSL certificate Installation and renewals for different keystores.
 Provided support for the internal PKI certificate management.
 Issued the PKI certificates for applications after request validation.
 Provide access to users for restricted applications such as Comet, Help Desk Reset, etc. based on security
guidelines.
 Performing the daily and monthly patching HC to make sure the services are up and running.
 Ensure data synchronization with all the businesses.
 Assisting various business units identify performance bottlenecks and improve performance in the SSO
environment.
  Handling Password Management for the Users.
 Having hands-on working experience working on various certificate tools, including OpenSSL and Keytool.
 Good in troubleshooting Application server issues, Web server issues and issues with Site minder.
 Supporting the user access issues to the Site Minder protected applications in internet as well as intranet.
 Working on issues like internal server error, agent API failed to start, LLAWP not running.
 On-Call Support for Non-Prod and Production support environments.

Project#5 GE Digital, USA

Role L2 Support Engineer

Period June 2021 to April 2023

Solution Operating System : Red Hot Linux/Unix,Windows Servers
Environment Tools : Putty, Service- Now and Support Central
Roles & Responsibilities:
 The responsibilities included improving Identity and Access Management (IAM) capabilities by controlling
access to applications and systems that contain critical and sensitive information.
 Provide SailPoint reports to Management or System Administrators on demand, weekly, monthly, and
quarterly related to user access information.
 Perform User Access Administration using Active Directory
 Handling Password Management for the Users.
 Debugging of User Access Request issues like Failed during approving or Fall back (If user Inactive) or Request
not Assigned & Functional Awareness.
 Debugging User issues for Course assignment, JCT, Mail/Exchange issues.
 Data Updation / Mapping (DB update like app roles add or delete etc).
 Monitoring daily basis activity (like Aggression task, application connection etc.).
 Debugging of User Request Process for the applications (AD, JDBC, Delimited etc.).
 Debugging of Certification/Provision/DE provision Process (Connected, Disconnected).
 Coordinating with other teams for issue resolution.
 Debugging Application/Webserver server issue by checking logs.
 Jenkins to create build to deploy code into to Jboss servers in various environments like Dev,QA and
Production.
 Daily monitoring of application server using in-house tools like HP Site Scope,New Relic.
 Proficient in analyzing the Jboss thread dump using SAMURAI, TDA and JVM GC verbose logs, server logs, and
various subsystems debug logs.
 Checking LDAP, Active Directory for data issue.
 Analyzed and resolved technical issues relating to system architecture.
 Responsible for understanding Client’s requirements and performing the tasks within the deadlines.
 Day to day support of customer issues.

Project#4 Wyndham Hotels & Resorts, Inc (WHR)

Role Lead Engineer, IAM Operations/Logical Access
Customer WHR, USA

Period June 2020 to May 2021

Solution
Environment Operating System : Linux/Unix
Tools : Putty,SSH,WinSCP

Roles & Responsibilities:

 Providing technical support to team to fix user issues and guiding team in right direction.
 Fixing provisioning and reconciliation issues for end users.
 Experience in Preparing Daily Status Report (DSR) to Client.
 Experience in Preparing MBR, WSR to Client.
 Created and maintained User accounts, Distribution List, Security Group, Shared Drive access in Active
Directory.
 Debugging of Certification/Provision/DE provision Process (Connected, Disconnected).
 Fixing the user certification issues.
 Monitoring the Daily Schedule tasks.
 Working with Audit director to provide evidence for SOX validation.
 MS Office 365 (Well aware about the use of Power Shell script to work on Office 365)
 OKTA cloud based single sign-on tool.
 OKTA application Integrations & Group Creations.
 Granting access AWS & eDesk Access to users.
 Configuring and managing SAMLv2.0 federations.
 User Provisioning and De-provisioning.
 Handling Password Management for the Users.
 Fixing the issues for Mail/Exchange issue.
 Coordinating with other teams for issue resolution.
 Checking the tickets using Service-Now and Samanage Ticketing tool.
 Day to day support of customer issues.
 Project#3 Wyndham Destinations (WWC & WVO)
Role Engineer, IAM Operations/Logical Access
Customer Wyndham Dest inations, USA
Period Nov 2019 to June 2020
Solution
Environment Operating System : Windows,Linux/Unix
Tools : Putty,SSH,WinSCP

Roles & Responsibilities:

 Providing technical support to team to fix user issues and guiding team in right direction.
 Fixing provisioning and reconciliation issues for end users.
 Created and maintained User accounts, Distribution List, Security Group, Shared Drive access in Active
Directory.
 Monitoring the Daily Schedule tasks.
 Working with Audit director to provide evidence for SOX validation.
 MS Office 365 (Well aware about the use of Power Shell script to work on Office 365)
 OKTA cloud based single sign-on tool.
 Granting access eDesk Access to users.
 Configuring and managing SAMLv2.0 federations.
 User Provisioning and De-provisioning.
 Handling Password Management for the Users.
 Fixing the issues for Mail/Exchange issue.
 Coordinating with other teams for issue resolution.
 Checking the tickets using Service-Now Ticketing tool.
 Day to day support of customer issues.

Project#2 User Provisioning in IIQ (Sailpoint IIQ)

Role L2 Support Engineer
Customer GE Capital, USA
Period Sep 2018 to Oct 2019
Solution Operating System : Windows/Unix/Linux/Solaris
Environment Application Servers : Jboss 4.x/5/x/6/x
Tools : SSH,Putty,WinSCP,GE Service-Now
Web server : Apache 2.x
Roles & Responsibilities:
 The responsibilities included improving Identity and Access Management (IAM) capabilities by controlling
access to applications and systems that contain critical and sensitive information.
 Provide SailPoint reports to Management or System Administrators on demand, weekly, monthly, and
quarterly related to user access information.
 Perform User Access Administration using Active Directory
 Handling Password Management for the Users.
 Debugging of User Access Request issues like Failed during approving or Fall back (If user Inactive) or Request
not Assigned & Functional Awareness.
 Debugging User issues for Course assignment, JCT, Mail/Exchange issues.
 Data Updation / Mapping (DB update like app roles add or delete etc).
 Monitoring daily basis activity (like Aggression task, application connection etc.).
 Debugging of User Request Process for the applications (AD, JDBC, Delimited etc.).
 Debugging of Certification/Provision/DE provision Process (Connected, Disconnected).
 Coordinating with other teams for issue resolution.
 Debugging Application/Webserver server issue by checking logs.
 Jenkins to create build to deploy code into to Jboss servers in various environments like Dev,QA and
Production.
 Taking thread dumps, analyzing thread dumps through tools like SAMURAI, TDA and TLA, and communicated
with developers to solve the issues.
 Daily monitoring of application server using in-house tools like HP Site Scope,New Relic.
 Proficient in analyzing the Jboss thread dump using SAMURAI, TDA and JVM GC verbose logs, server logs, and
various subsystems debug logs.
 Checking LDAP, Active Directory for data issue.
 Analyzed and resolved technical issues relating to system architecture.
 Responsible for understanding Client’s requirements and performing the tasks within the deadlines.
 Day to day support of customer issues.
 Project#1 Corp IDM Support
Role Application Support
Customer GE Corporate, USA
Period Aug 2012 to Aug 2018
Solution Operating System : Unix/Linux/Solaris
Environment Application Servers : JBOSS AS 4.x/5.x
Tools : Sun IDM 7.x, Samurai,TDA,EMAT,SSH,Putty,GE
Service-Now, mRemoteNG, WinSCP,Jenkins
Web server : Apache 2.x

Roles and Responsibilities:

 Installation, Configuration, troubleshooting and general administration of JBOSS AS 4.x, 5.x, 6.x and Apache
2.x in various Environments.
 Responsible for investigating & troubleshooting issues reported by users or identified during daily health
checks.
 Having good experience of Deployments, understanding of Web Applications & Enterprise Applications using
Java & J2EE.
 Experience in Deployment of different applications like WAR, EJB and JAR files.
 Taking thread dumps, analyzing thread dumps through tools like SAMURAI, TDA and TLA, and communicated
with developers to solve the issues.
 Daily monitoring of application server using in-house tools like HP Site Scope, GAPC and New Relic.
 Performing JBoss Server Hang/Crash and HIGH CPU utilization issues, finding the cause, and resolving the
issues.
 Proficient in analyzing the JBoss thread dump using SAMURAI, TDA and JVM GC verbose logs, server logs, and
various subsystems debug logs.
 Finding the Memory Leaks, adjusting the JVM Heap Sizes, configured, and worked to detect memory leaks.
 Good in Installation, configuration and Generating Reports of AWSTATs and Webalizer in different flavors of
Operating systems (Windows, UNIX and Linux).
 Responsible for application changes across different platforms- development, QA and production environment.
 Fixing the vulnerabilities featuring on JBoss servers in given time frame and got appreciations from the
management.
 Updating configuration changes in SVN repository Creating build using Jenkins to deploy to server in various
environments like Dev,QA and Production.
 Assist developers, programmers, and other users in resolving server and application related issues.
 Involved in troubleshooting various issues in testing and production environments.
 Work closely with vendors to facilitate appropriate changes when needed.
 Preparing RCA for Major incidents.
 Review and Maintain logs of production failures and resolutions
 Working with Oracle Support Team to resolving the product related issues, and followed up on the opened
Service requests by analyzing the respective Thread dumps and config files.
 Involved in 24/7 on-call support for production environment and UAT environment.

Personal Details:
Date of Birth : 01st Aug, 1987
Languages Known : English, Hindi, Telugu and Kannada
Hindi Marital Status : Married