Mental Health First Aid Procedure
Reference: Mental Health First Aid Procedure
Version: A01
Release Date: June 20th, 2022
EDMS UID:
Produced: June 20th, 2022
Owner: SLB Global Medical Director
Author: CAL Occupational Health Manager
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Mental Health First Aid Procedure
Document Control
Owner: SLB Global Medical Director
Author: CAL Occupational Health Manager
Reviewer: Title
Approver: Title
Contact Information
Name: Berna Fleming
LDAP Alias: BFleming2
Revision History
Version Date Description Prepared by Approved by
A01 June 20, 2022 First Release Melissa Belanger Berna Fleming
A02 January 31, 2023 Update Appendix B: Quest Reporting Melissa Belanger Berna Fleming
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Mental Health First Aid Procedure
Table of Contents
Statement of Procedure...................................................................................................................... 3
Scope.................................................................................................................................................. 3
Role Description ................................................................................................................................. 3
Responsibilities ................................................................................................................................... 3
General Requirements ....................................................................................................................... 4
5.1 Registering for a Mental Health First Aid (MHFA) training course .......................................... 4
5.2 Mental Health First Aider Eligibility .......................................................................................... 4
5.3 Employee Eligibility Requirements .......................................................................................... 5
5.4 MHFA Recruitment Process .................................................................................................... 5
5.5 MHFA Motivational Questionnaire ........................................................................................... 5
5.6 Appendix A: SLB Mental Health First Aid (MHFA) Acknowledgment ...................................... 7
5.7 Appendix B: SLB Mental Health First Aid (MHFA) Quest Reporting ....................................... 8
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Mental Health First Aid Procedure
Statement of Procedure
Mental Health First Aid is an evidenced-based training program proven to be effective in teaching
individuals how to recognize, understand and respond to signs and symptoms of mental health
concerns.
Scope
To provide guidance for the selection of employee volunteers for the SLB Mental Health First Aid
Program.
Role Description
The role of a Mental Health First Aider (MHFA) is to be a point of contact for a colleague who is
experiencing a mental health concern or emotional distress. This contact could range from having
an initial conversation through to encouraging the individual to access additional mental health
resources.
MHFA duties include:
• Point of Contact for Managers and Employees
• Help access local mental health resources
• Create local health events, facilitate trainings
• Relay Live Well Communications
• Collaborate with local medical team & escalate to SLB Mental Health Clinical Lead
as needed
• Quest Reporting as per Appendix B (5.7) of this procedure
Responsibilities
Employees are expected to:
• Complete a self- assessment of the employee eligibility requirements outlined in section 6.3
• Obtain support including a recommendation from local management to become a MHFA
volunteer
• Complete the MHFA Motivation questionnaire and provide it to local HR for approval
• Register and complete SLB approved MHFA training following management and HR approval
• Provide local HSE or T & C with a copy of your MHFA certificate to upload to Quest
• Review and sign the Schlumberger MHFA Agreement in Appendix A (5.6) of this procedure
Managers are expected to:
• Provide recommendation and offer support to an employee interested in becoming a MHFA
volunteer
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Mental Health First Aid Procedure
HR Business Partners are expected to:
• Review and approve employee MHFA Motivation questionnaire
HSE are expected to:
• Provide recommendation and offer support to an employee interested in becoming a MHFA
volunteer
• Provide employee with voucher assistance in countries enrolling in MHFA for Multinational
Organisation eLearning option
• Manage local MHFA Quest requirements
Local Country Medical Team are expected to:
• Provide coaching and guidance as needed to the MHFA volunteer
• Connect GU / Country MHFA volunteers to create a network to share and collaborate
General Requirements
5.1 Registering for a Mental Health First Aid (MHFA) training course
Mental Health First Aid International is a not-for-profit organisation that develops, delivers, and
evaluates accredited mental health training programs in over 25 countries around the world.
To find a country specific accredited MHFA provider near you:
https://mhfainternational.org/international-mental-health-first-aid-programs/
• Click on the map or select from the list of countries to find a local provider
• Choose preferred training option of blended, virtual, or in-person training
• Complete registration
• Reference MHFA for Multinational Organisations eLearning Steps for assistance
*If you reside in a country not listed above, you will need to register for the following:
Mental Health First Aid for Multinational Organisations eLearning
5.2 Mental Health First Aider Eligibility
SLB is committed to supporting a diverse and inclusive workforce. We would like to ensure that
participation in Mental Health First Aid (MHFA) program reflects the diverse populations in which
we work; with special focus given to groups that may be more likely to be included in initiatives
around mental health.
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Mental Health First Aid Procedure
5.3 Employee Eligibility Requirements
• Voluntary
• Minimum 3 years seniority
• Completed Building
• Blocks for Positive Mental Health training
• Unlock Your Power (UYP) Training is recommended
• Referenced by local management as demonstrating a positive attitude towards mental health
and well-being
• Motivated and enthusiastic to reduce stigma associated with mental illness
• Demonstrates commitment to making one’s own mental health a priority
• Participates in and supports SLB health and wellbeing efforts
• Knowledgeable in available local mental health resources
• Complete MHFA Motivation Questionnaire for local HR approval in section 5.5
• Agreeable to signing the SLB MHFA Acknowledgment in Appendix A
5.4 MHFA Recruitment Process
5.5 MHFA Motivational Questionnaire
• Why do you think mental health is important?
• Why are you interested in becoming a MHFA volunteer?
• How do you address your own mental health / psychological wellbeing?
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Mental Health First Aid Procedure
• What do you believe are the most important qualities for a Mental Health First Aider to
possess?
• What would you do if you began to feel like the MHFA role was negatively impacting your mental
health?
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Mental Health First Aid Procedure
5.6 Appendix A: SLB Mental Health First Aid (MHFA) Acknowledgment
I, __________________________(NAME) acknowledge that I accept the role of Mental Health
First Aider (MHFA) for ________________________________ LOCATION.
I agree to be a point of contact for employees who may wish to share and talk about a difficult issue
or challenge they are experiencing from a mental health or psychological wellbeing perspective.
I will endeavor to listen in an empathic, non-judgemental manner and if needed direct the employee
to additional resources and health professionals who are best placed to advise and treat the
problem.
In carrying out this role, I will always assess the situation risks to my own health. I will look after my
mental health and wellbeing and not attempt to become the primary caregiver for the employee's
mental health needs. In situations where I identify a threat to my own wellbeing (physical,
emotional, or psychological) I will excuse myself from providing MHFA and redirect the person to
professional care.
I will maintain the trust, privacy, and confidentiality of my colleague, unless there is a clear and
serious risk of harm to the individual or others. In situations beyond my level of experience or
comfort or where the issue represents a serious risk of harm, I understand I have a responsibility
to escalate the matter to either the HSE Manager or HR Manager or Country or Global Medical
Advisor.
Name: ___________________________ Witness: __________________________
Signature: ________________________ Signature: _________________________
Date: ____________________________ Date: _____________________________
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Mental Health First Aid Procedure
Appendix B: Mental Health First Aider - Quest Reporting
The recommendation is to create an Observation/Intervention
Select HSE O/I category: “Biohazard and illness”
Choose Description:
If employee reach out:
If MHFA walk around:
Details of Observation:
Refer to the context, example who reached out (no names, or any other recognizable information
about the person), but more general info.
Short situation summary, example family, work, relationship challenges, and emotional state. Is the
person taking prescribed medication for mental health… Very generic, no details.
Refer to intervention offered to employee, example:
Empathetic listening, offering comfort, suggesting exercising, or eating healthy, and staying away
from substance abuse, sign posting to EAP, refer to GP, employee to talk to their HR and/or
manager for additional support if comfortable sharing, even call emergency service for immediate
support in case of suicidal employee.
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Mental Health First Aid Procedure
Observation/Intervention Checklist: select most appropriate based on situation and intervention.
Create action item: based on agreement with employee
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