YVONNE BOWLIN

9303 Detroit Ave Lubbock, Tx 79423

(806) 790-7164
[email protected]
Objective: Seeking a challenging position, this would utilize my customer service and
management skills.
Special Skills/Certifications
Windows 98/ME/XP/Professional, Microsoft Excel, Microsoft PowerPoint, Microsoft Works,
6+yrs Customer service experience; 4yrs experience in food service industry, Cashier
experience including, money count and deposit., Typing skills (45 wpm); 10 key data entry
experience, Team player (Punctual, Reliable, Social, Flexible)
Experience:
2012-2014 Carizma Motors
Insurance Manager: Prioritized and distributed work depending on Customer needs.
Maintaining a master list of all auto policies plus as well as maintaining all of customer’s
auto insurance claims. Making sure customer has auto insurance plus as well sending
customer’s vehicles to body shop and working closely with the auto insurance companies.
Made changes to customer's account as desired by customer. Collected and posted
payments onto customer's account including credit card, personal check and EFT
payments.
2009-2012 Durham School Services
Dispatcher: Maintaining a master list of all routes and trips, assigning cover driver to routes
when regular drivers is absent, ensuring that routes and trips are performed safely and on
time. Assisting driver with routing directions becoming thoroughly familiar with the bus
fleet assigned to the csc performing additional duties as assigned.
Bus Aide: Taking care of students with Mental Retardation that is limited too no ability to
get on the bus. Protecting them from harm and keeping them seating while the bus is in
motion.
2008-2009 At&t Mobility (800) 367-5690
Customer Relations Rep: Prioritized and distributed work depending on Customer needs.
Offer customers knowledge with troubleshooting with their internet services. Wining
customers back to using their phones and data cards. Made changes to customer's
account as desired by customer. Collected and posted payments onto customer's account
including credit card, personal check and EFT payments. Changed account status
including creating new accounts, suspending accounts, and account cancellation.
2007-2008 Convergys Customer Management Group (806) 472-6600 Lubbock, TX
Internet Specialist: Prioritized and distributed work depending on Customer needs. Offer
customers knowledge with troubleshooting with their internet services. Getting customersback online
to surf the web.
2006-2007 Lubbock State School (806)763-7041 Ext: 3668 Lubbock, TX
MHMR Aide: Taking care of individuals with Mental Retardation and with limited to no
ability to take care of everyday needs. Making right choices for them protecting them from
harm and keeping them safe. Dressing the individuals, bathing, and feeding them on a daily
basis.
2003-2004 Convergys Customer Management Group (806) 472-6600 Lubbock, TX
Data Entry Specialist: Prioritized and distributed work depending on business needs. Made
changes to customer's account as desired by customer. Collected and posted payments
onto customer's account including credit card, personal check and EFT payments.
Changed account status including creating new accounts, suspending accounts, and
account cancellation

Yvonne Bowlin
9303 Detroit Ave, Lubbock, TX 79423
(806) 790-7164 | [[email protected]]
(mailto:[email protected])

Objective:
Seeking a challenging position that utilizes my extensive customer
service and management skills, allowing me to contribute to the
success of the organization while further developing my professional
abilities.
Special Skills/Certifications:

 Proficient in Windows 98/ME/XP/Professional

 Advanced skills in Microsoft Excel, PowerPoint, and Works
 Over 6 years of customer service experience
 4 years of experience in the food service industry
 Cashier experience, including money counting and deposit
handling
 Typing skills at 45 words per minute
 10-key data entry experience
 Strong team player with qualities such as punctuality, reliability,
sociability, and flexibility

Experience:
2012-2014 Carizma Motors
Insurance Manager: Managed and distributed work based on
customer needs. Maintained a comprehensive list of all auto policies
and managed customer auto insurance claims. Ensured customers
had appropriate auto insurance, coordinated vehicle repairs, and
collaborated closely with auto insurance companies. Made changes to
customer accounts as requested. Collected and posted payments
including credit card, personal check, and EFT payments1.
2009-2012 Durham School Services
Dispatcher: Managed and maintained a comprehensive list of all
routes and trips. Assigned cover drivers to routes in the absence of
regular drivers, ensuring that all routes and trips were performed
safely and on time. Assisted drivers with routing directions and
became thoroughly familiar with the bus fleet assigned to the CSC.
Performed additional duties as assigned2.
Bus Aide: Provided care for students with mental disabilities,
ensuring their safety and well-being while on the bus. Assisted
students with limited abilities in getting on the bus and kept them
seated during transit3.
2008-2009 AT&T Mobility
Customer Relations Representative: Prioritized and distributed
work based on customer needs. Provided troubleshooting assistance
for internet services, helping customers resolve connectivity issues
promptly. Retained customers by encouraging them to continue using
AT&T phones and data cards. Managed account changes as requested
by customers, including creating new accounts, suspending accounts,
and account cancellations. Collected and posted payments via various
methods, including credit card, personal check, and EFT4.
2007-2008 Convergys Customer Management Group (806) 472-
6600 Lubbock, TX
Internet Specialist: Prioritized and distributed work based on
customer needs. Provided customers with comprehensive
troubleshooting assistance for internet services, helping them resolve
connectivity issues promptly. Focused on getting customers back
online to resume their web activities. Utilized knowledge and expertise
to offer solutions and support, ensuring customer satisfaction and
retention5.
2006-2007 Lubbock State School
MHMR Aide: Provided comprehensive care for individuals with
mental disabilities, ensuring their safety and well-being at all times.
Assisted with daily activities such as dressing, bathing, and feeding,
ensuring that each individual's needs were met with compassion and
respect. Made critical decisions to protect them from harm and
maintain their safety, creating a secure and supportive environment.
Worked closely with other staff members to develop and implement
individualized care plans, tailored to each person's unique needs and
abilities6.
2003-2004 Convergys Customer Management Group (806) 472-
6600 Lubbock, TX
Data Entry Specialist: Managed customer account changes,
handled payments, and updated account statuses including creating,
suspending, and canceling accounts. Prioritized and distributed work
based on business needs, ensuring efficient and effective service
delivery7.
Seeking a challenging position that utilizes my extensive customer service and management
skill, allowing me to contribute to the success of the while further developing my
professional abilities.

Special Skills/Certifications:

 Proficient in Windows 98/ME/XP/Professional

 Advanced skills in Microsoft Excel, PowerPoint, and Works
 Over 6 years of customer service experience
 4 years of experience in the food service industry
 Cashier experience, including money counting and deposit
handling
 Typing skills at 45 words per minute
 10-key data entry experience
 Strong team player with qualities such as punctuality, reliability,
sociability, and flexibility1

Objective: Seeking a challenging position that utilizes my extensive

customer service and management skills, allowing me to contribute to
the success of the organization while further developing my
professional abilities1.

Professional Summary:
With over six years of customer service experience and a strong
background in management, I have developed a comprehensive skill
set that includes proficiency in Windows operating systems, advanced
capabilities in Microsoft Excel, PowerPoint, and Works, and extensive
experience in the food service industry. My roles have ranged from
Insurance Manager at Carizma Motors, where I managed auto policies
and insurance claims, to Customer Relations Representative at AT&T
Mobility, where I provided troubleshooting support for internet
services and retained customers. I have also served as a Dispatcher
and Bus Aide at Durham School Services, ensuring the safety and
timely execution of routes and trips. My experience as an Internet
Specialist at Convergys Customer Management Group and MHMR Aide
at Lubbock State School has further honed my ability to provide
exceptional care and support to individuals with mental disabilities. I
am a reliable, punctual, and flexible team player with strong typing
and data entry skills, ready to contribute to the success of your
organization while further developing my professional abilities1.
2006-2007 Lubbock State School
MHMR Aide: In this role, I provided comprehensive care for
individuals with mental disabilities, ensuring their safety and well-
being at all times. My responsibilities included assisting with daily
activities such as dressing, bathing, and feeding, ensuring that each
individual's needs were met with compassion and respect. I made
critical decisions to protect them from harm and maintain their safety,
creating a secure and supportive environment. Additionally, I worked
closely with other staff members to develop and implement
individualized care plans, tailored to each person's unique needs and
abilities1.

2012-2014 Carizma Motors

Insurance Manager: Managed and distributed work based on
customer needs. Maintained a comprehensive list of all auto policies
and managed customer auto insurance claims. Ensured customers
had appropriate auto insurance, coordinated vehicle repairs, and
collaborated closely with auto insurance companies. Made changes to
customer accounts as requested. Collected and posted payments
including credit card, personal check, and EFT payments

2012-2014 Carizma Motors

Insurance Manager: In this role, I managed and distributed work
based on customer needs, ensuring efficient and effective service
delivery. I maintained a comprehensive list of all auto policies and
managed customer auto insurance claims, ensuring that each claim
was handled promptly and accurately. I ensured customers had
appropriate auto insurance coverage and coordinated vehicle repairs
by working closely with body shops and auto insurance companies.
Additionally, I made changes to customer accounts as requested,
ensuring that all updates were accurately reflected in the system. I
was responsible for collecting and posting payments via various
methods, including credit card, personal check, and EFT, ensuring that
all transactions were processed smoothly and efficiently1.

2008-2009 AT&T Mobility

Customer Relations Representative: In this role, I prioritized and
distributed work based on customer needs, ensuring efficient and
effective service delivery. I provided comprehensive troubleshooting
assistance for internet services, helping customers resolve
connectivity issues promptly. My efforts in customer retention
involved encouraging customers to continue using AT&T phones and
data cards by addressing their concerns and providing solutions. I
managed account changes as requested by customers, which included
creating new accounts, suspending accounts, and processing account
cancellations. Additionally, I was responsible for collecting and posting
payments via various methods, including credit card, personal check,
and EFT

2007-2008 Convergys Customer Management Group (806) 472-

6600 Lubbock, TX
Internet Specialist: In this role, I prioritized and distributed work
based on customer needs, ensuring efficient and effective service
delivery. I provided customers with comprehensive troubleshooting
assistance for internet services, helping them resolve connectivity
issues promptly. My efforts were focused on getting customers back
online to resume their web activities. I utilized my knowledge and
expertise to offer solutions and support, ensuring customer
satisfaction and retention1.

2009-2012 Durham School Services

Dispatcher: In this role, I managed and maintained a comprehensive
list of all routes and trips, ensuring efficient and effective service
delivery. I was responsible for assigning cover drivers to routes in the
absence of regular drivers, ensuring that all routes and trips were
performed safely and on time. I assisted drivers with routing
directions, becoming thoroughly familiar with the bus fleet assigned to
the CSC. Additionally, I performed various other duties as assigned,
contributing to the overall smooth operation of the transportation
services1.
Bus Aide: As a Bus Aide, I provided care for students with mental
disabilities, ensuring their safety and well-being while on the bus. I
assisted students with limited abilities in getting on the bus and kept
them seated during transit. My role was crucial in protecting these
students from harm and ensuring they were safe throughout the
journey2.
Yvonne Bowlin
9303 Detroit Ave
Lubbock, TX 79423
(806) 790-7164
[[email protected]](mailto:[email protected])
[Date]
[Employer's Name]
[Company's Name]
[Company's Address]
Dear [Employer's Name],
I am writing to express my interest in the [Job Title] position at
[Company's Name], as advertised on [where you found the job
posting]. With over six years of customer service experience and a
strong background in management, I am confident in my ability to
contribute to the success of your organization while further developing
my professional abilities.
In my previous role as an Insurance Manager at Carizma Motors, I
managed and distributed work based on customer needs, maintained
a comprehensive list of all auto policies, and handled customer auto
insurance claims. I ensured customers had appropriate auto
insurance, coordinated vehicle repairs, and collaborated closely with
auto insurance companies. Additionally, I made changes to customer
accounts as requested and processed payments via credit card,
personal check, and EFT.
At Durham School Services, I served as a Dispatcher and Bus Aide. I
managed and maintained a comprehensive list of all routes and trips,
assigned cover drivers to routes in the absence of regular drivers, and
ensured that all routes and trips were performed safely and on time. I
also provided care for students with mental disabilities, ensuring their
safety and well-being while on the bus.
As a Customer Relations Representative at AT&T Mobility, I prioritized
and distributed work based on customer needs, provided
troubleshooting assistance for internet services, and retained
customers by encouraging them to continue using AT&T phones and
data cards. I managed account changes as requested by customers,
including creating new accounts, suspending accounts, and processing
account cancellations. I also collected and posted payments via
various methods, including credit card, personal check, and EFT.
My experience as an Internet Specialist at Convergys Customer
Management Group and MHMR Aide at Lubbock State School has
further honed my ability to provide exceptional care and support to
individuals with mental disabilities. I am a reliable, punctual, and
flexible team player with strong typing and data entry skills.
I am eager to bring my extensive experience and skills to a new and
challenging position at [Company's Name]. Please feel free to contact
me at (806) 790-7164 or [[email protected]]
(mailto:[email protected]) to discuss how I can contribute to your
team.
Thank you for considering my application. I look forward to the
opportunity to discuss my qualifications in more detail.
Sincerely,
Yvonne Bowlin
YVONNE BOWLIN

9303 Detroit Ave, Lubbock, TX 79423

(806) 790-7164 | [email protected]

---

Objective: Seeking a challenging position to utilize my customer service and

management skills.

---

Special Skills/Certifications:

Windows 98/ME/XP/Professional

Microsoft Excel, PowerPoint, Works

6+ years of customer service experience

4 years in food service industry

Cashier experience (money count and deposit)

Typing (45 wpm), 10-key data entry

Team player (punctual, reliable, social, flexible)

---

*2012-2014 Carizma Motors*

Insurance Manager: Managed auto policies and insurance claims, ensured

customers had insurance, coordinated with body shops and insurance
companies, processed payments.

*2009-2012 Durham School Services*

Dispatcher: Assigned routes, managed driver absences, ensured safety and

punctuality of trips.

Bus Aide: Assisted students with mental retardation ensuring their safety on
the bus.

*2008-2009 AT&T Mobility*

Customer Relations Rep: Provided internet troubleshooting, retained

customers, handled account changes and payment processing.
*2007-2008 Convergys Customer Management Group*

Internet Specialist: Offered troubleshooting for internet services, resolved

connectivity issues.

*2006-2007 Lubbock State School*

MHMR Aide: Cared for individuals with mental retardation, assisted with daily
needs, ensured their safety.

*2003-2004 Convergys Customer Management Group*

Data Entry Specialist: Made account changes, processed payments,

managed account status changes.

---
Seeking a challenging position that utilizes my extensive customer service and management
skills, allowing me to contribute to the success of the organization while further developing
my professional abilitie.
YVONNE SILVAS-BOWLIN Nashville, TN
805.555.0105 |
[email protected]

Objective
Seeking a challenging position that utilizes my extensive customer service and management
skill, allowing me to contribute to the success of the while further developing my
professional abilities.

Professional Summary:
With over six years of customer service experience and a strong background in
management, I have developed a comprehensive skill set that includes proficiency in
Windows operating systems, advanced capabilities in Microsoft Excel, PowerPoint, and
Works, and extensive experience in the food service industry. My roles have ranged from
Insurance Manager at Carizma Motors, where I managed auto policies and insurance claims,
to Customer Relations Representative at AT&T Mobility, where I provided troubleshooting
support for internet services and retained customers. I have also served as a Dispatcher and
Bus Aide at Durham School Services, ensuring the safety and timely execution of routes and
trips. My experience as an Internet Specialist at Convergys Customer Management Group
and MHMR Aide at Lubbock State School has further honed my ability to provide exceptional
care and support to individuals with mental disabilities. I am a reliable, punctual, and flexible
team player with strong typing and data entry skills, ready to contribute to the success of
your organization while further developing my professional abilities.

Experience
Carizma Motors* 2012-2014
Insurance Manager:
Managed auto policies and insurance claims,
ensured customers had insurance, coordinated with
body shops and insurance companies, processed
payments.
Durham School Services 2009-2012
Dispatcher| Bus Aid
As a Dispatcher Assigned routes, managed driver
absences, ensured safety and punctuality of trips.
And as a Bus Aide: Assisted students with mental
retardation ensuring their safety on the bus.
Convergys Customer Management Group. *2007-2008
Internet Specialist:

Managed a team of software developers and quality assurance specialists in the development and launch of a new customer rel

Lubbock State School* 2006-2007 Lubbock

State School*
MHMR Aide:
MHMR Aide: Cared
*2003-2004 Convergys Customer Management for individuals with
Group* mental retardation,
assisted with daily
Data Entry Specialist: Made account changes, needs, ensured their
processed payments, managed account status safety.
changes.
*2003-2004
Convergys Customer
Management Group*

Data Entry Specialist:

Made account
changes, processed
payments, managed
account status
changes.

MHMR Aide
Cared for individuals with mental retardation,
assisted with daily needs, ensured their
safety.
AT&T Mobility 2008-2009
Customer Relations Rep:
Technical Program Manager | Relecloud 20XX – 20XX

Oversaw project scope, timelines, and budget, resulting in the successful launch of the new infrastructure and improved site reliability

Project Manager | Proseware, Inc. 20XX – 20XX

Managed a team of software developers and quality assurance specialists in the development and launch of a new customer relationship

Skills
 Project management  Technical expertise  Leadership
 Communication  Problem-solving  Attention to detail

Activities

Participated in several hackathons, including a winning team at the 20XX Hack event, demonstrating the ability to work under pressure