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Table 10.1 Typical Electronic Mail Facilities (page 1 of 2)
Message Preparation
Word Processing
Facilities for the creation and editing of messages. Usually these need not be as powerful as a full word
processor, since electronic mail documents tend to be simple. However, most electronic mail packages allow "off-
line" access to word processors: the user creates a message using the computer's word processor, stores the message
as a file, and then uses the file as input to the message preparation function of the email facility.
Annotation
Messages often require some sort of short reply. A simple technique is to allow the recipient to attach
annotation to an incoming message and send it back to the originator or on to a third party.
Message Sending
User Directory
Used by the system. May also be accessible to users to be able to look up addresses.
Timed Delivery
Allows the sender to specify that a message be delivered before, at, or after a specified date/time. A message
is considered delivered when it is placed in the recipient's mailbox.
Multiple Addressing
Copies of a message are sent to multiple addressees. The recipients are designated by listing each in the
header of the message or by the use of a distribution list. The latter is a file containing a list of users. Distribution
lists can be created by the user and by central administrative functions.
Message Priority
A message may be labeled at a given priority level. Higher-priority messages will be delivered more rapidly,
if that is possible. Also, the recipient will be notified or receive some indication of the arrival of high-priority
messages.
Status Information
A user may request notification of delivery or of actual retrieval by the recipient. A user may also be able to
query the current status of a message (e.g., queued for transmission, transmitted but receipt confirmation not yet
received).
Message Receiving
Mailbox Scanning
Allows the user to scan the current contents of mailbox. Each message may be indicated by
subject, author, date, priority, and so on.
Message Selection
The user may select individual messages from the mailbox for display, printing, storing in a
separate file, or deletion.
Message Notification
Many systems notify an online user of the arrival of a new message and indicate to a user
during log on that there are messages in his or her mailbox.
Message Reply
A user may reply immediately to a selected message, avoiding the necessity of keying in
the recipient's name and address.
Message Rerouting
A user who has moved, either temporarily or permanently, may reroute incoming
messages. An enhancement is to allow the user to specify different forwarding addresses for
different categories of messages.
Table 10.2 MIME Content Types
Media
Refers to the form of information and includes text, still images, audio, and video.
Multimedia
Human-computer interaction involving text, graphics, voice and video. Multimedia also
refers to storage devices that are used to store multimedia content.
Streaming media
Refers to multimedia files, such as video clips and audio, that begin playing immediately or
within seconds after it is received by a computer from the Internet or Web. Thus, the media
content is consumed as it is delivered from the server rather than waiting until an entire file is
downloaded.
Table 10.5 Domains of Multimedia Systems and Example Applications
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