Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

RSG HQ KAFD – MEP package

Project Quality Plan

Contents
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

1. Introduction
2. References
3. Definitions
4. Context of the Organizational:

4.1 Understanding the organization and its context

4.2 Understanding the needs and expectations of interest parties
4.3.1 Scope of Quality Management System
4.3.2 Quality Management System and Its Processes
4.3.3 Outsourced Processes

5 Leadership

5.1.1 Leadership and Commitment

5.1.2 Customer Focus
5.2 Quality Policy
5.3 Organizational Roles, Responsibilities and Authorities

6 Planning
6.1 Actions to Address Risks and Opportunities:
6.2 Quality Objectives and Planning to Achieve them.
6.3 Planning of Changes

7 Support
7.1.1 Resources-People
7.1.2 Infrastructure and Environment for the Operation of Processes
7.1.3 Monitoring and Measuring Resources
7.1.4 Measurement Traceability
7.1.5 Organizational Knowledge

7.2 Competence
7.3 Awareness

7.4 Communication
7.5 Documented Information
7.5.1 General:
7.5.2 Creating and Updating:
7.5.3 Control of documented information:
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

8 Operation

8.1 Operation Planning and Control

8.2 Requirements for Products and Services
8.2.1 Customer Communication
8.2.2 Determining the Requirements Related to Products and Services
8.2.3 Review of Requirements Related to Products and Services

8.3 Design and Development of Products and Services:

8.3.1 General
8.3.2 Design and Development Planning
8.3.3 Design and Development Inputs
8.3.4 Design and Development Controls
8.3.5 Design and Development Outputs
8.3.6 Design and development change

8.4 Control of Externally Provided Processes, Products, and Services

8.4.1 General
8.4.2 Type and Extent of Control
8.4.3 Information for External Providers

8.5 Production and Service Provision

8.5.1 Control of Production and Service Provision
8.5.2 Identification and Traceability
8-5-3 Property Belonging to Customers or External Providers
8.5.4 Preservation
8.5.5 Post-delivery Activities
8.5.6 Control of Changes

8.6 Release of Products and Service

8-7 Control of Nonconforming Outputs

Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

9 Performance Evaluation

9-1 Monitoring, Measurement, Analysis and Evaluation:

9-1-2 Customer Satisfaction
9.1.3 Analysis and Evaluation
9.2 Internal Audit
9.3 Management Review
9.3.1 General

9.3.2 Management Review Inputs

9.3.3 Management Review Outputs
10 Improvement
10.1 General
10.2 Nonconformity and Corrective Action
10.3 Continual Improvement

11 QC/QA Processes-Charts
12 KORTECH Certificate
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

1. Introduction

KORTECH has developed and implemented a quality management system (QMS), which uses
ISO 9001:2015 as a framework that allows our organization to document and improve our
practices to better satisfy the needs and expectations of our customers, stakeholders and
interested parties. This document describes the quality management system, delineates
authorities, inter relationships and responsibilities of personnel operating within the
management system, it is also providing references to procedures and activities that also
comprise our quality management system. The quality plan is used to familiarise customers
and other external organizations or individuals with the controls that have been implemented
and to assure them that the integrity of our quality management system is maintained and is
focused on customer satisfaction and continual improvement.
This Quality plan forms part of the overall KORTECH Quality Management system (QMS) and
is modelled upon ISO 9001 2015: Quality Management Systems. Its goals are to increase
confidence that specified requirements will be met, provide greater assurance are in control,
to engender motivation and to provide a structured approach to projects’ execution. The
entirety of the KORTECH QMS is based upon the Plan-Do-Check-Act (PDCA) cycle for
continuous improvement depicted below.

The Plan-Do-Check-Act (PDCA) Cycle for Continuous Improvement

The Quality Plan (PQP) is the KORTECH principal document for Quality describing the
necessary Quality Assurance (Quality Planning) and Quality Control (Quality Verification)
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

arrangements to be implemented for the Projects to achieve the quality requirements

described in the Contract Specifications and Drawings for engineering, procurement,
construction, commissioning and hand-over.
This document is a project-specific reference document for Quality combining the necessary
elements of KORTECH ISO 9001-2015 Quality Management Systems (QMS). It is not the aim
of the PQP to reproduce the QMS or Procedures but as necessary to explain the application of
the QMS.
The PQP is to be implemented by all KORTECH Project employees and subcontractors and
suppliers. The PQP shall therefore be distributed as a controlled document to required
KORTECH personnel and subcontractors and suppliers by Document Control.

Project Name: RSG HQ KAFD – MEP package

Client Red Sea Global

Consultant SMEP (Specialized MEP Co.) – Sister Company of C&P

Location King Abdullah Financial District (KAFD), Riyadh, KSA

Project Description:

MEP works for RSG offices located in the iconic Tadawul Tower within the King
Abdullah Financial District Parcel (KAFD). These offices occupy the floors from the
23rd floor up to the 30th floor (with total Approx. B.U.A = 21,000 m2).
Scope of work:

1. Power & Electrical Works:

LV Panels Board, Earthing System, Lighting fixtures connected to central Battery, Central Battery System,
UPS, Lighting Fixtures (indoor), Power Isolator & Disconnect Switches, Wiring Device, LV Cables, Cable
Tray , Lighting Outlets, Socket Outlets, Lighting Control System , Lighting Control System, outlet Disconnect
outlet, Distribution board, UPS distribution board.

2. ELV. And physical security System works:

Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

Fire Alarm system, Access Control & Scanning system, CCTV, Fire alarm devices, Data System
(Passive), structured cabling outlet , Audio Visual System, Water & Liquid Leakage system, Studio
Server Room, Data canter components, Instrumentation.
3. Plumbing works

Electric Water Heater, Plumbing Specialist, Condensate drains, Soil, Waste and Vent , Cold Water, Hot Water ,
Valves Plumbing , meters and gauges.

4. Firefighting works

Fire Extinguisher- Fire Blankets, Standpipes and sprinkler, Sprinklers, Valves, Galvanized steel pipe &
Fittings, NOVEC Clean Agent system.

5. HVAC

AC computer Room ,Air outlets, Chilled water pipes, Control & BMS, Dampers, Duct works, FCU
Flexible Duct hose, Seamless pipes insulation, Test & Balance, Valves , VAV, CO2 Sensors, Bell
mouth, Sundries. Conveying system ,Infra Work.

Project Location:
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

Project Layout:
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

2. References

In addition to ISO 9001:2015 we also refer to other international standards as well as

customer specifications appropriate to our products and market.

3. Definitions

Definitions and Abbreviations:

Acronyms:

CAR Corrective Action Request

HSE Health Safety and Environment

KPI Key Performance Indicator

MIR Material Inspection Request

MRR Material Receiving Report

NCR Non-conformance Report

PCP Project Commissioning Plan

ITP Inspection and Testing Plan

PQP Project Quality Plan

QMS Quality Management System

RFI Request for Information

Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

4. Context of the Organizational

4.1 Understanding the organization and its context.

KORTECH is committed to defining our position in the marketplace and understanding how relevant
factors arising from legal, political, economic, social, and technological issues influence our strategic
direction and our organizational context.
KORTECH identifies, analyses, monitors and reviews factors that may affect our ability to satisfy our
customer and stakeholders, as well as; factors that may adversely affect the stability of our process,
or our management system’s integrity. To ensure that our QMS is aligned with our strategy, whilst
taking account of relevant internal and external factors; we initially analyse pertinent information in
order to determine potential impact on our context and subsequent business strategy.

KORTECH then monitors and reviews this information to ensure that a continual understanding of
each group’s requirements is derived and maintained. To facilitate the understanding of our context,
we regularly consider issues that influence our context during management review meetings and are
conveyed via minutes and business planning documents.

Internal Issues External Issues

Market share Customers & suppliers

Employees Markets & competition

Performance Regulatory & statutory

Values & culture Technological

Innovation & knowledge Cultural & social

The output from this activity is evident as an input to the consideration of risks and opportunities, and
the actions that we take to address them.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

4.2 Understanding the needs and expectations of interest parties:

KORTECH recognizes that we have a unique set of interested parties whose needs and expectations
change and develop over time, and furthermore; that only a limited set of their respective needs and
expectations are applicable to our operations or to our quality management system. Such needs and
expectations broadly include those shown in the table below.

Interested Parties Needs& Expectations

Customers Price, Quality ,reliability & value
Distributors & retailers Quality, price & logistics
Owners/shareholders Profitability & growth
Employees Shared values & security
Suppliers Beneficial relationships
Regulatory & statutory Compliance & reporting

To ensure that our products and processes continue to meet all relevant requirements, we identify
and assess the potential impact of any relevant needs and expectations that may be elicited from the
interested parties. Where appropriate, to ensure that our processes are aligned to deliver the
requirements of our interested parties; we convert relevant needs and expectations into requirements
which become inputs to our QMS and to our products and services.

4.3.1 Scope of Quality Management System

Based on the analysis of the issues and requirements identified, KORTECH has established the
scope of the quality management system in order the implement our objectives and our policies that
are relevant to our context, products and any interested parties.

4.3.2 Quality Management System and Its Processes

KORTECH has implemented a quality management system that exists as part of a larger strategy that
has established, documented, and implemented our processes, quality policies and objectives, whilst
satisfying the requirements of ISO 9001:2015. To achieve this, KORTECH has adopted the process
approach advocated by ISO 9001:2015. Top management has determined the processes required for
achieving the intended outputs. By defining four key process-groups and by managing their inputs,
activities, controls, outputs, and interfaces; we ensure that system effectiveness is established
maintained. These key process groups include:

 Leadership and planning processes

Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

 Customer and stakeholder processes

 Product/service development processes
 Evaluation and improvement processes.

These process groups are described using tools such as documented procedures, process maps,
flow diagrams, matrices, schedules, and charts, etc. It is recognized that defining, implementing, and
documenting our quality management system is only the first step towards fully implementing its
requirements. The effectiveness of each process and its subsequent output is measured and
evaluated through regular internal audits, quality inspections and data analysis. We use key
performance indicators (KPIs) that are linked to our objectives to control and monitor our processes,
as well as assessments to determine the risks and opportunities inherent to each process. We use
trends and indicators relating to nonconformities, objectives and corrective action, as well as,
monitoring and measurement results, audit results and customer satisfaction data, process
performance and the conformity of our products.

4.3.3 Outsourced Processes

Where KORTECH identifies the requirement to outsource any process, or part thereof, which affects
conformity with the stated requirements KORTECH identifies control criteria such as; the competence
of personnel, inspection, the provision of product conformity certificates, adherence to specifications
and specific job files, etc.

The controls identified do not absolve us of the responsibility to conform to client, statutory and
regulatory requirements but instead they enhance our capacity to effectively manage our supply
chain. The controls adopted are influenced by the potential impact of outsourcing on meeting
customer or stakeholder requirements and the degree to which control of the process is shared.
Outsourced processes are controlled via purchasing and contractual agreements.

5 Leadership

5.1.1 Leadership and Commitment

Top management demonstrates leadership and commitment with respect to the Quality
Management System by:

 Taking accountability for the effectiveness of the Quality Management System

 Ensuring that the quality policy and quality objectives are established for the Quality
Management System and are compatible with the context and strategic direction of the
company.
 Ensuring the integration of the Quality Management System requirements into the
organization’s business processes.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

 Promoting the use of the process approach and risk-based thinking.

 Ensuring that the resources needed for the Quality Management System are available.
 Communicating the importance of effective quality management and of conforming to the
Quality Management System requirements.
 Ensuring that the Quality Management System achieves its intended results.
 Engaging, directing, and supporting persons to contribute to the effectiveness of the Quality
Management System.
 Promoting improvement by utilizing continues improvement methods such as PDCA Cycle.
 Supporting other relevant management roles to demonstrate their leadership as it applies to
their areas of responsibility.

5.1.2 Customer Focus

Top management demonstrates leadership and commitment with respect to customer focus by
ensuring that:

 Customer and applicable statutory and regulatory requirements are determined, understood,
and consistently met.
 The risks and opportunities that can affect conformity of products and services and the ability
to enhance customer satisfaction are determined and addressed.
 The focus on enhancing customer satisfaction is maintained.

5.2 Quality Policy

 KORTECH aims to perform all project works in accordance with the client
requirements and all applicable regulatory requirements.
 KORTECH is committed to the complete satisfaction of all its clients by
completing all projects to specifications, on time and within budget.
 KORTECH is committed to the continual improvement of its performance and
the enhancement of customer satisfaction.
 KORTECH’s ability to continually satisfy its clients stems from the strength of
its staff who are competent and fully trained to perform all their required
job functions to realize this policy.
 KORTECH has established and will continue to maintain and improve an
effective Quality Management System planned and developed to meet, as a
minimum, the requirements of ISO 9001:2015.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

5.3 Organizational Roles, Responsibilities and Authorities

 Responsibility and authority are determined through organization chart, job

description forms for all positions, quality system procedures and work
instructions which being available for all employees according to their job
positions.
 Top management ensures that the responsibilities and authorities for
relevant roles are assigned, communicated, and understood within the
company.
 Top management has assigned the following responsibilities and authorities
for management representative:
 Ensuring that the Quality Management System conforms to the
requirements of ISO 9001/2015 standard.
 Ensuring that the processes are delivering their intended outputs.
 Reporting on the performance of the Quality Management System and on
opportunities for improvement, in particular to top management.
 Ensuring the promotion of customer focus throughout the company.
 The responsibilities of the personnel involved in the planning, executing,
controlling, and monitoring works are defined in referenced documents
including this and other plans, procedures, and method statements.
 The Project Director/Manager is responsible for ensuring that the activities
and resources required for the quality plan or contract are planned,
implemented, and controlled, and their progress monitored.
 The Project Director/Manager is responsible for the successful overall
completion of the Project including compliance with the company’s
procedures and policies and achievement of the above objectives.
 Construction department is responsible for ensuring that:
 Construction and installing works, if any (including procurement and pre-
commissioning) is carried out in accordance with contract requirements
(design, specifications, drawings, etc.)
 Construction and installing works undertaken including work by Sub-
contractors is coordinated, conducted, and completed in accordance with
planned program of work.

Organization Structure
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

 Project Organization Chart will be issued as a standalone document.

6.Planning:

6.1 Actions to Address Risks and Opportunities:

KORTECH considers the internal and external issues and the requirements of the interested parties
and determines the risks and opportunities that need to be addressed to:
 Give assurance that the Quality Management System can achieve its intended result.
 Enhance desirable effects.
 Prevent, or reduce, undesired effects.
 Achieve improvement.

6.2 Quality Objectives and Planning to Achieve them:

The quality objectives for the Project are to:

Our principal project quality objectives for the Contract are the following:

 Client acceptance of work at the first inspection.

 All contractual milestones met, especially in terms of procurement and construction.
 Progress meets the program, especially in terms of, design, if applicable, procurement
and construction
 Contract budget met.
 Compile a comprehensive written Procedural System to ensure all work instructions are
clear, job descriptions and responsibilities are well defined, and that all activities and
actions are carried out and in an auditable manner.
 Ensure that the correct documents and drawings are distributed to all involved.
 Ensure the contract specifications are met.
 Have a system to control non-conformances, should such arise, and implement requisite
corrective and preventive actions.
 Implement a Quality System conforming to / asserting these goals.

KPIs

(a) ≥ 95% Activities with Approved Method statement first time.

(b) ≥95% Activities with Approved ITPs first time first time.
(c) ≥90% Approved IRs and passing testing first time.
(d) ≥95% Approved MIR first time.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

(e) ≥85% Closed NCRs in due date.

(f) ≥90% Audit compliance

6.3 Planning of Changes

Changes or variations be proposed during the execution of the Project, the Project
Manager/Director shall initiate their internal review prior to acceptance to ensure that:

 The requirements are adequately defined and documented.

 The changes are reflected in program, quality, and financial agreements.
 The purpose of the changes and their potential consequences.
 The availability of resources.
 The allocation or reallocation of responsibilities and authorities.

7.Support

7.1.1 Resources-People

Human resource Dept. defines the job specification, skills needed for all employees,
especially those who affecting quality of product as per job description card, also as a
motivation factor career path of each job has been defined and well specified.

7.1.2 Infrastructure and Environment for the Operation of Processes

 The objective managing infrastructure is to continuously enable and support the Project
Management Team with facilities to achieve the Works and comply with the Contract
Specifications.

 Particular requirements for Infrastructure Scope include but not limited to tooling, plant
and equipment, buildings, power, water, data, support services, transport, and their
storage, fabrication, construction, installation and maintenance shall be determined and
provided by the Project Manager as applicable to specific works and detailed within
method statements or with KORTECH or Project-Specific Procedures.

 The objective of managing work environments is to ensure continuous compliance of

people, plant / equipment and materials with the Contract Specifications. Where work
environments (temperature, humidity, etc) have a direct effect upon quality the control
measures to be deployed shall be detailed within method statements and the criteria to
establish their attainment determined and detailed within ITP’s.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

 For people, KORTECH HR / Administration Procedures and International Standards shall

be implemented for items including offices, accommodation, job description, food, drinks,
and management supervision behaviour, etc.

 Plant and Equipment shall be suitable and sufficient and fit for purpose; and controlled for
usage and by competent operators; and maintained to Manufacturer Recommendations,
or where there are none to International Standards.

 Materials shall be controlled in accordance with the Inspection Plan (ITP’s) and the HSE
Plan; transported, stored and used in accordance with Manufacture Recommendations
and Method Statements for their actual work environment; and inspected and tested in
accordance with approved ITP’s.

7.1.3 Monitoring and Measuring Resources:

 The monitoring and measurement to be applied to the Works has necessarily been
detailed separately in Inspection and Testing Plan (ITPs).

 The inspection and testing to be implemented for the Works are stated in the Contract
Specifications and managed by KORTECH in Inspection Plans and Method Statements.
 Each ITP has sub-headings of submissions, alternatives, trials and works, each one
detailing:
 roles, responsibilities and authorities.
 activities required to establish conformity to requirements.
 controlling documents.
 acceptance criteria and tolerances to be observed, i.e. target and range and any statistic
appraisal required;
 persons / organisations responsible for inspection and testing of works.
 type (hold-point, witness, review) and frequency of inspections to be executed by:
 In process (Construction);
 Independent (QC);
 third party (Client’s Representative, Client, Statutory or Regulatory Authorities), If required
in the contract specifications.
 All ITP’s will be drafted on an KORTECH -approved standard form and reviewed by the
Quality Manager prior to Client Representative submission. It is the Responsible Person
who is required to submit the ITP on time.
 All inspection and testing by KORTECH 3rd Parties shall be performed by competent and
authorised persons in compliance with Contract Specifications and KORTECH
requirements.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

7.1.4 Measurement Traceability:

When measurement traceability is a requirement, or is considered by KORTECH to be an

essential part of providing confidence in the validity of measurement results, measuring
equipment are:
 Calibrated or verified, or both, at specified intervals, or prior to use, against measurement
standards traceable to international or national measurement standards; when no such
standard exists, the basis used for calibration or verification is retained as documented
information.
 identified in order to determine their status.
 Protection from damage and deterioration during handling, use and storage for measuring
devices is the responsibility of the user and the warehouse keeper.
 Calibration status is defined by stickers on the device with the calibration date and the due date
of the next calibration.

7.1.5 Organizational Knowledge

 KORTECH determines the knowledge necessary for the operation of its processes and to
achieve conformity of products and services.

 This knowledge has been maintained and made available to the extent necessary.

7.2 Competence
Personnel shall be deployed entirely upon their competence to fulfil the specific roles to
which they are to be assigned.

All newly assigned personnel to the Project shall be provided with:

 Orientation and awareness training appraising them of the specific nature and critical success
factors of the Project;
 Quality Induction: awareness training of the Quality Management System (QMS);
 Health and Safety Induction: described separately in the Project Health Safety and
Environment (HSE) Plan

7.3 Awareness

KORTECH ensures that all employees work under the organization’s control is aware of the following:
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

 The quality policy.

 The quality objectives.
 Participation to the effectiveness of the Quality Management System and improving the quality
performance.
 The implications of non-conforming with the Quality Management System requirement.

7.4 Communication

 KORTECH quality management system pay a great attention to secure that the entire project
departments are fully communicated to each other, and the information is securely passed to
the concerned parties as well as the interface between the departments is smoothly managed
without causing any obstacles in producing a conforming product.
 One of the important issues is making sure that every person in the organization knows
exactly his roles and responsibilities in order to be aware of the person or departments he
need to communicate to reach his goal in properly achieving the required level of quality. The
below points may summarize the methods by which all the project departments are
communicated:
 E MAILS securing a working and good electronic media (internet ...etc) is considered one of
the most important way by which project parties could communicate. monthly maintenance of
the network will take place by head office IT department. forwarding Client Emails to the
concerned person is PM responsibility.
 A list of the persons Emails shall be available and shall be shared.
 Regular meetings: holding such a meeting plays essential role in discussing the project work
current situation as well as putting a corrective & preventive solution to the problems. On
another side face-to –face discussion helps a lot in putting an immediate end to any conflict
between project departments.
 Schedule as well as meeting agenda will be put by meeting requester.
 Minutes of meeting will be recorded and distributed to the attendees.

7.5 Documented Information:

7.5.1 General:

Mandatory documents and records required by ISO 9001:2015

 Scope of the QMS
 Quality policy
 Quality objectives
 Criteria for evaluation and selection of suppliers

7.5.2 Creating and Updating:

Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

 All controlled documents shall be coded with revision identifications and revision changes in
accordance with the projects documents requirements
 Revisions changes shall be clearly identified in the record of revisions.

7.5.3 Control of documented information:

Control of Documents and Data

All documents and data related to the Project shall be developed in accordance with standard
Company procedures, made identifiable to the Project through reference numbering and
titling, reviewed and approved prior to release as indicated on each document type and
distributed for use and/or information in accordance with the Project Document Distribution
Matrix authorised by the Project Manager.

Outgoing Documents

 Correspondence outgoing shall be developed, managed, distributed, controlled and signed

in strict accordance with relevant Contract Correspondence Procedures and KORTECH
Procedures. The list KORTECH Authorised Representatives for signing Contract
documentation or correspondence shall be strictly and continuously implemented. The
Document Controller will maintain a sufficiently detailed Correspondence Register for all
outgoing correspondence.

 Shop Drawings will use a designated numbering and coding system for the design /
engineering works. The Engineering Dept. will ensure drawings submission details are
established and managed by Document Control: internal and external transmittal
requirements; hard copy drawing sizes; number of hard copies; software and drawing
requirements for soft copies; change control; revision sequencing; Document Distribution
Matrix; and codes internal to KORTECH and external from KORTECH. The Engineering Dept. is
responsible for ensuring adequate checking and coordination of all Shop Drawings prior to
external submission. All Shop Drawings will be registered in MS Excel spreadsheets or
proprietary document control software with sufficient details to enable monitoring, traceability
and reporting of status and progress.

 As-Built Drawings: As-built Drawings are required (numbers and formats) shall be
established by the Engineering Dept. for each work unit / activity with reference to the
Contract Specifications. During Construction as-built drawings will be marked-up by hand
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

on an ongoing basis by nominated persons from KORTECH or Subcontractors. The as-built

drawings will record actual construction, dimensions, and locations.

 Technical Documents: All written technical documentation (e.g. material approvals,

method statements, Project Inspection Plans, etc.) shall be produced on KORTECH
approved templates or forms. Documents will be written or compiled by nominated,
competent persons and subject to internal reviews / coordination / checking by managers
or other competent personnel, prior to final approval or authorisation by a nominated
group of managers. Documentation for internal review or comments will not be “controlled
copy”. The submission of documents will be in accordance with KORTECH and Contract
Procedures.

 Emails: Emails will be written and distributed in strict accordance with KORTECH Policy and
Procedures and are regarded as “non-contractual” correspondence.

Incoming Origin Documents

 Correspondence incoming shall be addressed, managed, distributed, controlled, and

signed in strict accordance with relevant Contract Correspondence Procedures and
KORTECH Procedures. The Document Controller will maintain a sufficiently detailed
Correspondence register for all incoming correspondence.

 Drawings: Drawings received from the Owner Representative as IFC or reviewed shop
drawings, or from subcontractors, or from 3rd Parties will be immediately registered in MS
Excel spreadsheets or proprietary document control software by the Document Controller
with sufficient details to enable monitoring, traceability, and reporting of status. Prior to
internal distribution, the Engineering Dept. or nominated person is responsible for
ensuring adequate checking and coordination of the drawings, e.g. against those
drawings issued previously for the same discipline, or comparing between disciplines
such as Civil and Mechanical. The subsequent distribution of drawings to nominated
persons will be with a transmittal according to an Internal Document Distribution Matrix.

 Technical Documents: Documentation received from Owner Representative or

Subcontractors, or 3rd Parties will be immediately registered in MS Excel Spreadsheet or
proprietary document control software by the Document Controller with sufficient details
to enable monitoring, traceability, and reporting of status. Prior to internal distribution, the
Engineering Dept. or nominated person is responsible for ensuring adequate checking
and coordination of the technical documents, e.g. against previous revisions. The
subsequent distribution of “controlled copy” documentation to nominated persons will be
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

with a transmittal according to a Document Distribution Matrix. Documentation for internal

review or comments will not be “controlled copy”.

 The Document Controller will maintain in an organised system of all necessary incoming
technical documentation. Superseded editions or revisions of technical documentation will
be retained but clearly identified and segregated to avoid accidental usage.

 Relevant Owner-accepted drawings and technical documentation shall be available for

use on-site.

 Recipients of all documentation are responsible for ensuring the superseded copies are
stamped as such, or destroyed.

 Emails: Emails will be written and distributed in strict accordance with KORTECH Policy and
Procedures and are regarded as non-contractual correspondence.

Filing and archiving of technical documentation (excluding emails) will be in accordance with
Contract Documents and KORTECH Procedures, by nominated persons, using a standard
coding system, and stored in approved adequate in approved adequate locations.

Control of Quality Records

The Company as a matter of course retains records for specified minimum retention periods
dependent upon their nature and applicable client, statutory or regulatory stipulations.

Disposition of records following completion of specified minimum retention periods shall be in

accordance with prevailing Company policy at that time and the Project Contractual
requirement.

The scope of records generally includes: all KORTECH and third party inspection and testing
of records verifying conformity with the Contract Specifications; or required by the Owner
Representative, governmental or local authority regulations, and further includes -when
required-:

 Mill Test Certificates

 Non-Conformance Reports
 Audit Reports
 Calibration Certificates
 Snag lists
 Request for Inspection
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

 Material Receiving Reports

 Non-Destructive Testing (NDT) Reports
 Material Certificates of Conformity (as required)
 Welding Procedure Specification (as required)
 Pre-commissioning and commissioning records (as required)
 Final Inspection Certificates (as required)
 As-Built Drawings
 Operation and Maintenance Manuals
 Handover Documentation (e.g. warranties)

Emails are not classified as records.

All records shall be legible, date stamped, and project-referenced. Records will be generated,
maintained, and stored in hard and soft copy formats in designated filing systems with
appropriate access, security and fire protection. Soft copy records will be “backed-up” daily
and weekly in accordance with KORTECH IT Procedures.

Submission of records to the Owner Representative will generally be in accordance with the
Contract Specifications.

Retention periods of all records will satisfy first Contract requirements, local regulations and
KORTECH Company requirements. KORTECH will appoint nominated persons to manage
the identification, archiving, retention, and disposition of project records in accordance with
KORTECH Procedures to achieve the aforementioned requirements.

All records are confidential to the parties in the Form of contract.

8.Operation

8.1 Operation Planning and Control:

KORTECH planned, implemented, and controls the processes needed to meet the
requirements for the provision of products and services, and implemented the actions
determined in Clause 6, by:

 Determining the requirements for the project.

 Establishing criteria for: The processes & The acceptance of project.
 Determining the resources needed to achieve conformity to the project requirements.
 Implementing control of the processes in accordance with the criteria.
 Determining and keeping documented information to the extent necessary.
 Determining quality objectives of the project.
 Determining needed inspections and verifications through (inspection & quality plan)
for deliveries, works and acceptance criteria.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

8.2 Requirements for Products and Services

8.2.1 Customer Communication

Interfacing and the means of communication with the client shall be defined within the specific
roles and responsibilities of assigned personnel and within this and other Project Plans and
Procedures.

All communication made to or received from the client shall be formally documented, logged,
and retained. Correspondence will be strictly managed.

Any verbal agreements made with the client shall be confirmed formally at the earliest
opportunity thereafter using a Confirmation of Verbal Instruction (CVI) form.

Any client compliments that may be received shall be directed to the Project
Manager/Director for distribution to and/or acknowledgement of those concerned.

Any client complaints that may be received shall be directed to the Project Manager/Director
to determine the nature and extent of any investigation and reporting required.

Meetings

As general principles KORTECH will aim to minimise numbers of meetings; always have a
Chairperson and Scribe; focus on actions; and ensure meetings are adequately recorded by
Minutes or Action List; and followed-up and close-out.

Internal Meetings: The Project Manager/Director will establish and issue the Weekly
Meetings Schedule in accordance with his Managers. The minimum meetings will be:

 Construction Progress and Coordination: frequency weekly

 Quality: frequency monthly

External Meetings: Will be included on the Weekly Meetings Schedule by the Project
Manager/Director, who will also decide the optimum list of KORTECH attendees for all
external meetings.

Reports

The following reports shall be submitted to the Client/Client’s Representative in accordance

with Project Controls:

 Project Schedule
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

 Manpower and Progress

 Material Status Report
 Field manpower status report by discipline (daily/weekly/monthly)
 Construction progress report (weekly/monthly)
 Report on work volume achieved during a previous month for invoicing purposes
(monthly)
 Inspection schedule, plan, report (as required)
 Test record (as required)
 Quality control report (as required)
 Loss/damage report (as required)
 Other plans and reports to be submitted KORTECH in accordance with the provisions of the
Subcontract or instructions from time to time given by the Contractor (as required)
 Shop drawings (as required)
 Mark-up drawings for as-built drawings (prior to issuance of certificate of initial
acceptance)

8.2.2 Determining the Requirements Related to Products and Services:

When determining the requirements for the product and services to be offered to
customers, KORTECH ensures that:
 The project requirements are defined, including: Any applicable statutory and
regulatory requirements &those considered necessary by KORTECH.
 KORTECH can meet the claims for the project it offers.

8.2.3 Review of Requirements Related to Products and Services

KORTECH shall review the requirements related to the project requirements.

This review shall be conducting prior to execution and shall ensure that:

 project requirements are defined.

 Contract or order requirements differing from those previously expressed are resolved.
 The company has the ability to meet the defined requirements.
 The customer’s requirements are confirmed by KORTECH before acceptance, when the
customer does not provide a documented statement of their requirements.
KORTECH retains documented information, as applicable: On the results of the review; and On any
new requirements for the products and services.

8.3 Design and Development of Products and Services: Non Applicable

Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

8.4 Control of Externally Provided Processes, Products, and Services

8.4.1 General:
KORTECH ensures that externally provided processes, products, and services conform to
requirements.
KORTECH determines the control applied to externally provided processes, products, and services
when:
 Products and services from external providers are intended for incorporation into KORTECH own
products and services.
 Products and services are provided directly to the customer(s) by external providers on behalf of
KORTECH; and process, or part of a process, is provided by an external provider as a result of a
decision by KORTECH.
 KORTECH determines and applies criteria for the evaluation, selection, monitoring of
performance, and re-evaluation of external providers, based on their ability to provide processes
or products and services in accordance with requirements.
 KORTECH retains documented information of these activities and any necessary actions arising
from the evaluations.

8.4.2 Type and Extent of Control

KORTECH ensures that externally provided processes, products and services do not
adversely affect KORTECH ability to consistently deliver conforming products and
services to its customers.
KORTECH ensures that externally provided processes remain within the control of its
quality management system;
KORTECH defines both the controls that it intends to apply to an external provider and
those it intends to apply to the resulting output;
KORTECH takes into consideration the potential impact of the externally provided
processes, products and services on KORTECH’s ability to consistently meet customer
and applicable statutory and regulatory requirements and the effectiveness of the controls
applied by the external provider.

8.4.3 Information for External Providers

KORTECH ensures the adequacy of requirements prior to their communication to the external
provider.
KORTECH communicates to external providers its requirements for:
 The processes, products and services to be provided;
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

 The approval of: products and services; Methods, processes and equipment; The release of
products and services;
 Competence, including any required qualification of persons;
 The external providers’ interactions with KORTECH;
 Control and monitoring of the external providers’ performance to be applied by KORTECH and
Verification or validation activities that KORTECH, or its customer, intends to perform at the
external providers’ premises.

8.5 Production and Service Provision

8.5.1 Control of Production and Service Provision

Construction activities shall be managed through the use of Method Statements, Project
Inspection and test Plans, Shop Drawings, Engineering Submittals Schedules and, as
necessary, Project Specific Plans and Procedures.

All Construction activities are to commence progress and complete within a system of
permanent controlled conditions. These controlled conditions are a set of
requirements:

 Materials will be submitted and accepted

 Method Statements will be submitted and accepted
 Shop Drawings will be submitted and accepted
 ITP’s will be submitted and accepted
 Supervision will be competent, full-time and adequate.
 Plant and Equipment will be fit for purpose, maintained and as necessary certified.

Materials Approvals and Samples

Materials approvals and samples will be submitted by KORTECH in accordance to approved Standard
Forms in accordance with Contract Specifications.

Method Statements

The method of statement for each activity will be submitted as a standalone document.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

Method Statements shall be performed by the Construction manager and to be reviewed by

QA/QC, and the Project Manager/Director - if required. Method Statements will be submitted
as required in the Contract Specifications. Method Statements identify the techniques,
controlled conditions, personal certification requirements, equipment, and methods to be
deployed in order to achieve specified requirements.

 Scope and Purpose: which outline what exactly is covered and why this specific activity is
needed (What and Why)
 Responsibilities: and Interfacing; this section expands on who does which part of the work, the
role of all the players and outlines the lines of communications. (Who)
 Sequencing: explains the order in which certain parts of the activity need to be executed (when)
 Methodology: Materials and Equipment; in detail describes how the work is conducted, using
what tools and materials and is divided into pre-works, works and post-works. This section
also outlines hold points (i.e., specific work step which need to be inspected) and needed
testing.

Shop Drawings

Shop Drawings shall be submitted on approved drawing formats, software and title blocks in
accordance with the Contract Specifications and the Project Design, and be coordinated with
interfacing disciplines, other Contractors Works, and as necessary Design and Engineering
Changes whether proposed by the Client’s Representative or KORTECH, and to satisfy Project
requirements.

ITP’s

The ITP for each activity will be submitted as a standalone document.

ITPs shall be performed by the Project Quality Engineers will be submitted on KORTECH -
approved Standard Forms and be reviewed by the Quality Manager. ITP’s will be submitted as
required in Contract Specifications, and in addition as instructed by the Quality Manager and
Project Manager/Director, and to satisfy the Project requirements. ITP’s identify project
activities to be inspected, tested, verified and validated to confirm specified, statutory and
regulatory requirements have been attained.

 All works are to be inspected in accordance with an Inspection & Test Plan (ITP).
 ITPs shall be prepared before work starts.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

 The ITP shall set out in matrix form the sequence of inspection steps, the governing document
(specification, standard, etc.), the standard to be achieved (Acceptance Criteria), frequency,
the persons involved and their involvement category (Hold, Witness, Surveillance or document
Review) and the Verification documents to be produced. (Inspection Request, Checklist, Test
Report)
 Prior to beginning of inspection of the works, KOR shall agree with all interested parties the
details and coordination and notification of inspection, examination and testing activities.

Construction Supervision

Construction Supervision from Construction and Quality team will be competent by their
qualifications, experience and skills; the number of Supervisors provided will ensure adequate
full time provision during all works shifts; and a clear chain of communication and authority will
be maintained.

Plant and Equipment

Equipment shall satisfy the requirements of the Project HSE Plan and Method Statements and
be fit for purpose at all times. Additional regulatory requirements for certification, Operators will
use, check, and maintain their plant and equipment in accordance with methods and
frequencies from manufacturer or KORTECH requirements or recognised Industry-Standard
practice. Equipment confirmed or suspected as defective or malfunctioning will be immediately
notified to the next highest level of Construction Supervision, or as needed directly to the
Health and Safety team, for action including removal from Site, suspension from use, or repair.

Construction Inspection

The Project Quality Dept.is responsible for performing inspection and testing to verify that field
construction and installation activities of KORTECH and Subcontractors meet the requirements
of the Project Specification.

A quality control representative in accordance with quality procedures will inspect construction
and installation activities. Construction, installation, and testing activities, which do not confirm
to quality control procedure requirements, will be documented on appropriate forms and non-
conformance reports may be issued by quality control representatives for such condition.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

Inspection and testing documents will be filed and maintained in accordance with KORTECH
procedures, reports and records will be available for review by the Client.

Phases of Inspection:

 Initial Inspections: Initial inspections must be performed at the beginning of any major
definable feature of work and must be repeated at any time new work force is added and
whenever work does not comply with required quality. The initial inspection shall follow, but
not limited to the following:
o Ensure that all work is in full compliance with shop drawings and Specifications.
o Inform the consultant in advance of such inspection and have all forms checked.

 Follow-up Inspections: Inspections are to be performed daily to ensure that the work is
conform to the project requirements. This phase of inspection is an ongoing phase until the
end of the project.

 Pre-final Inspection: At the completion stage of all work or increments thereof, the Project
Quality team will perform a pre-final inspection and develop a “snag list” of all deficiencies
noted. This list will be formally documented along with the estimated date by which the
deficiencies will be corrected. The Project Quality team will perform a follow up inspection to
ensure that all deficiencies have been corrected before notifying the consultant and the client
representative. The inspections and corrections required will be accomplished within the time
stated for completion of the entire work.

8.5.2 Identification and Traceability

Identification is, where appropriate and specified, labelling, marking etc. of identical materials
or components for the necessary purposes.

Identification shall be implemented in accordance with KORTECH or Industrial-Standard

practices and managed to satisfy the Contract Package Specification (CPS) requirements.
For example, the Contractor shall take care not to damage or deface equipment identification
numbers and / or markings.

Traceability is the system or process enabling at a point in time forward or backward “tracing”
of materials or components between sources and final locations.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

Traceability shall be implemented in accordance with KORTECH or Industry-Standard

practices and managed to satisfy CPS requirements, or for functional or safety critical items.
For example, the Contractor shall maintain traceability (by means of tracking system)
between equipment delivered and their supporting certificates.

8-5-3 Property Belonging to Customers or External Providers

Generally known as “Client Property”, this is defined as materials, components, plant or

equipment that is supplied by the Client or on behalf of the Client “free-issue” to KORTECH
for incorporation or use in the Works.

Client property shall be treated as though supplied by KORTECH in that it shall be subject to
receipt inspection to ensure that it meets specified requirements and where found to be:
 Acceptable, stored in accordance with Manufacturer Recommendations, or as a minimum in
accordance with KORTECH Procedures or Industry-Standard Practice; appropriately and
clearly identified as ‘client property’ prior to its incorporation into the Works;

 Unacceptable, as KORTECH procedures, and notified in writing as nonconforming to the

Client/Client’s Representative for determination of its required disposition.

Client property that has been found to be damaged, mislaid or is otherwise unsuitable shall
be notified to the client for determination of means of redress.

8.5.4 Preservation

Materials and components for incorporation into the Works shall be packaged handled,
transported, delivered, stored and their integrity preserved throughout all stages of
construction and commissioning until final hand-over to the client.

Suitable means of protection against damage, abuse, misuse, unauthorised use, and
deterioration shall be exercised to the extent necessary to preserve original characteristics
and fitness for purpose throughout procurement, delivery, storage, incorporation,
commissioning and hand-over.

Preservation procedures should follow Client and Vendor requirements and satisfy the
contractual requirement.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

8.5.5 Post-delivery Activities

KORTECH meets requirements for post-delivery activities associated with the materials and
services.

In determining the extent of post-delivery activities that are required, KORTECH considers:

 Statutory and regulatory requirements.

 The potential undesired consequences associated with its materials and services.
 The nature, use and intended lifetime of its materials and services.
 customer requirements; and feedback.

8.5.6 Control of Changes

KORTECH reviews and controls changes for project execution, to the extent necessary to
ensure continuing conformity with requirements.

KORTECH retains documented information describing the results of the review of changes,
the person(s) authorizing the change, and any necessary actions arising from the review.

8.6 Release of Products and Service

KORTECH has implemented planned arrangements, at appropriate stages, to verify that the
project requirements have been met.

The release of works to the client, do not proceed until the planned arrangements have been
satisfactorily completed, unless otherwise approved by a relevant authority and, as applicable,
by the client.

KORTECH retains documented information on the release of works.

The documented information includes:

 Evidence of conformity with the acceptance criteria.

 Traceability to the person(s) authorizing the release.

Testing and Codes

Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

A list of tests required verifying that control measures are adequate to execute the works, which
conforms to Contract Specifications. It includes the test name, specification paragraph, features
of work to be tested and test frequency.

Each QC representative will issue the required and specified tests to be carried on by the
approved Testing Agency / Laboratory / Third Party. The appropriate manufacturer or supplier
will follow all their necessary tests and as required by the contract.

Failing Tests must be cleared by one of the following methods:

 Retest only if there are some reasons to doubt the validity of the first test.
 Rework failing material, retest to confirm rework is successful.
 Remove failing material.

Snag lists

Snag lists issued for a works scope by Client / Client’s Representative following a joint
inspection or “Walk Down” with KORTECH will be received in accordance with Document
Control procedures. The Project / Site Manager and Quality Manager will review each snag list
and:

 Register all items in the snag List Action Plan (register);

 Accept or dispute any item.
 Assign actioners to each item.
 Determine corrective actions and resources required for each item.
 Plan completion dates for each item; and
 Follow-up and review close out progress weekly.

Handing Over

I. Initial Handing-over of the works, including, but not limited to, notification of client for substantial/partial
completion of the works (or part) according to the contract provisions and ensures the following-when
required in the contract specifications-:

 All IRs and NCRs have been closed prior to client inspection.

 All documentation and as-build drawings have been prepared according to the contract requirements related to
the initial handing over of the works; sample of the required documentation / records are stated below if
applicable:
o Operation and Maintenance Manuals (O&M Manuals) of installed equipment.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

o Testing and commissioning records.

o List of warranties / guaranties.
o Spare parts.
o Training records.

II. Hand-over Works to the Client, including, but not limited to, preparation of Hand-over report as required under
the Contract and submission to the Client, ensuring the following:

 Proper Initial Acceptance Certificate or other appropriate documentation has been received by the Client.
 Completion of the remaining snag List items as required under the Contract, ensure that all other Initial
Acceptance Actions with the Client have been satisfactorily completed.

8-7 Control of Nonconforming Outputs:

Internal (KORTECH) NCR’s

NCR’s may be raised by QA/QC on-site works, materials, or components not complying with the
Contract Specifications.

Where work elements, materials or components received, are found through inspection, testing,
surveillance or audit, etc. to be nonconforming to specified requirements a Non-conformance
Report (NCR) shall be raised.

Describe the nonconformity in factual terms (photographs may be attached).

State the specified requirements, using references and drawing.
Define exact location and scope, attaching a location plan.
Identify the suspected root cause of the nonconformity.

and then to:

 Propose for acceptance corrective actions to remedy the specific nonconformity.

 Propose for acceptance preventive actions to prevent recurrence of the same type of
nonconformity.
 Propose a planned closing/close out date.
 and subsequently: record observations made of corrective and preventive actions taken and their
acceptability.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

Generally, for NCR’s affecting compliance with Contract Specifications, acceptance by the Client
Representative will be required for correction, corrective and preventive actions.

For certain NCR’s requiring Design/Engineering or Subcontractor/Supplier inputs, it may not be

possible to immediately establish the precise corrective/preventive actions. Therefore, a statement
such as “Design/Engineering solution to be determined” is sufficient and the NCR shall be
revised / updated when the appropriate information is accepted and issued.
External NCR’s

These NCR’s are issued by the Client, Client’s Representative, or other parties to the KORTECH
Project Manager shall be managed in an identical controlled procedure to Internal NCR’s, except
as noted below.

On receipt of an external NCR the Quality Manager will review and determine its accuracy and
completeness. Where the NCR is disputed or requiring further information, the Quality Manager
shall respond in writing within 7days of receipt. Having accepted the NCR the Project Manager will
assign a named Actioner to propose correction, corrective and preventive actions, and complete
distribution to other relevant KORTECH personnel.

The Project Manager and Quality Manager will review the adequacy of the correction, corrective,
and preventive action prior to submission to the originator of the NCR. Following acceptance of
the proposed correction, corrective / preventative actions by the originator, these will be
implemented to achieve a planned closing / close out date and verified as for Internal NCR’s.

To close out the NCR a full package of documentation and records showing actions taken,
approvals and verification will be submitted by the Project Manager or Quality Manager to the
originator.

The PQM shall:

review all NCR’s for legitimacy, acceptability of proposed corrective actions and preventive actions
and those actions actually taken;
undertake trend analysis of NCR’s regularly to highlight incidence rates per section of the Works
and the effectiveness of corrective and preventive actions undertaken.

9 Performance Evaluation

9-1 Monitoring, Measurement, Analysis and Evaluation:

Project Inspection Plans

Inspection Stages
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

KORTECH will manage and implement the following inspection stages as required by the
Contract Specifications, KORTECH procedures, Method Statements, ITP’s, etc., which are
summarised as:

 Off-Site In-process Inspection: factory inspections or tests of manufactured or fabricated

products to verify ongoing compliance of materials and workmanship to the Contract
Specifications.

 Off-Site Final Inspection: factory inspection or test of manufactured or fabricated product to

verify materials and workmanship to the Contract Specifications.

 Site Material Receiving Inspections: preventive action to stop nonconforming materials being
incorporated in the Works, and verification of conformity to the Contract Specifications.

 Site In-process Inspection: verifying at planned, key intervals KORTECH materials and
workmanship comply with Contract Specifications.

 Inspection of Mock-ups / Benchmarks / Control Samples, etc.: off-site or on-site as required,

verifying that design, materials, workmanship and aesthetics satisfy requirements in the Contract
Specifications, prior to mass / full production.

 Verification of Corrective Actions: inspections of approved correction and / or corrective actions

following surveillance, audit, inspection, testing, etc. relating to NCR’s, punch lists, etc. assuring
compliance with Contract Specifications.

 Site Final Inspection: verification that all preceding materials and workmanship comply with the
Contract Specifications prior to follow-on works, releases, or handovers.

 Verification and Handovers: inspections of Handovers between Trades / Subcontractors /

Contractors to confirm key specification / technical data at the time of Handover is correct,
accurate, agreed and communicated to prevent defects.

 Verification of As-Built Information and Handover Documentation / Packages: reviewed in

partnership with Design / Engineering / Technical Departments to confirm compliance to the
Contract Specifications, completeness of inspection and testing data, close out of snag lists, and
close out of all relevant NCR’s, etc.

Inspection process
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

The fundamental Works inspection process by KORTECH is a multiple-discipline arrangement:

 Work is inspected and signed-off by the Subcontractor (as appropriate);

 Inspection and sign-off by Construction (Civil, Architectural, Mechanical, Electrical, Survey as
appropriate);
 Inspection and sign-off by QA/QC, and third parties (as appropriate);
 Joint inspection of Works with QA/QC, and Client / Client’s Representative, to complete the
inspection.

If at any stage for inspection works are unacceptable it shall be notified to the party submitting it,
for repair or rework prior to re-inspection.

Notice periods for inspections shall be in accordance with the Contract and be a working, practical
agreement with Client’s Representative. Off-site inspections shall have a minimum three-day’s
notice period (except as noted in the Contract); and site inspections should be notified the day
prior to inspection being required.

Store Inspection

The importance of materials management both in Stores and (after release) on-site requires that
monthly the Quality control will arrange a Stores Inspection and maintain records.

Materials and Products

All materials for incorporation into the Works shall be procured to achieve Contract Specification
requirements, or as subsequently approved in Project Contract General/Special Conditions, and
purchased in accordance with KORTECH Procedures. Generally purchasing of permanent
materials and products will proceed only after Client/Client’s Representative acceptance.

Off-site inspection and testing by QA/QC and/or Client/Client’s Representative as required,

(e.g. Factory Acceptance Tests) or other pre-delivery verification activities satisfying the Contract
Specifications or other approved requirements, will be documented in Project Inspection Plans.

Temporary materials and products, unless stated otherwise in the Contract Specifications, will
not be submitted for acceptance by the Client/Client’s Representative. However, KORTECH
Procedures will continue to control the purchasing and QA/QC procedures, and ensure temporary
materials and products are “fit for purpose”.

Receiving Inspection
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

All permanent materials will be subject to receiving inspection by QA/QC, and as necessary
acceptances by the Client/Client’s Representative, to verify conformance to Contract
Specifications or other approved requirements prior to incorporation in the Works. These Material
Inspection Reports or Material Receiving Reports are classified as Quality Reports.

Control of Inspection, Measuring and Test Equipment

All inspection, measuring and test (IMT) equipment used to establish the Works or measure and
test the quality of the Works (gauges, laboratory equipment and the like) shall be registered and
maintained in a Master Calibration Schedule (MCS) by the Quality Manager. The MCS will be
maintained and record as a minimum for each IMT item: Serial Number; Manufacturer Name;
Description and Model Number; Date of last calibration; Calibration frequency; Date of next
calibration; Date received onsite and condition (e.g. new, used, damaged); Authorised Party to
perform the calibration; and Date entered / removed from service (as required).

All IMT calibration will be performed by competent, authorised parties in accordance with National
or International Metrology Standards, and at frequencies specified by those Standards or at
frequencies specified by the Manufacturer or KORTECH process, to assure continuous valid IMT
Calibration, accuracy and precision.

Periodic Verification & Correction

All IMT periodic (daily, weekly, monthly, etc.) verification will be performed by competent,
authorised parties in accordance with Manufacturer Recommendations at frequencies specified by
the Manufacturer or KORTECH process, to assure continuous IMT accuracy and precision.
Similarly, to the MCS, a Master Verification Schedule (MVS) shall be maintained by the Quality
Manager with necessary input from defined Responsible Persons for their IMT.
Maintenance

All periodic maintenance will be performed by competent, authorised parties in accordance with
Manufacturer Recommendations at frequencies specified by the Manufacturer or KORTECH
process, to assure continuous IMT accuracy and precision. The Responsible Person for the IMT
will ensure major maintenance is recorded and is traceable and filed in an organised system.
Major maintenance is generally defined as including: that performed by a Manufacturer or 3 rd
Party; involves permanent replacement or changes to hardware and software; and is costed.
Minor maintenance includes normal tasks such as cleaning, lubrication, small adjustments, etc.

Third Party Organisations and Subcontractors

KORTECH shall be permitted to request necessary and relevant documentation and records from
3rd Party Organisations and Subcontractors to verify calibration, maintenance and periodic
verification requirements are established and maintained.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

Nonconformity

Where IMT is damaged, suspected of being inaccurate whilst in use or has subsequently been
found to be out of calibration or periodic verification requirements upon periodic checking it shall
be quarantined until corrected. In all such cases NCR’s shall be raised and its prior use since
being in a known state of calibration or correct functioning will be appraised to determine if there
have been any risks or detrimental effects upon the Works.

9.1.2 Customer Satisfaction

 It is one of the most important indicators to measure overall company performance is our customer
satisfaction.
 Handling of measuring satisfaction is the responsibility of Project manager by assistance of Quality
Dept. and other departments as well.
 In case of comments, bad evaluation, an oriented corrective action is taken towards customer
concern to prevent reoccurrence.
 KORTECH determines the methods for obtaining, monitoring, and reviewing this information.

9.1.3 Analysis and Evaluation

KORTECH analyses and evaluates appropriate data and information arising from monitoring and
measurement.
The results of analysis are used to evaluate:
 Conformity of products and services.
 The degree of customer satisfaction.
 The performance and effectiveness of the quality management system.
 If planning has been implemented effectively.
 The performance of external providers;
 The need for improvements to the quality management system.

9.2 Internal Audit

Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

 The company conducts periodic internal audits to determine whether the Quality Management
System conforms to the requirements of ISO 9001-2015 or not the system has been effectively
implemented and maintained. Such audits are in accordance with the documented procedure
titled by "internal audit". The procedure defines the requirements for internal auditors, for
conducting audits, and for recording the results and reporting them to management. The quality
assurance head is responsible for scheduling and managing regular internal quality audits. Each
area of the company that affects quality will be scheduled for internal audits according to the
status and importance of the activities being audited.
 Audits are performed by rained, qualified auditors who are independent of activities being audited,
findings are recorded which are submitted to Quality Assurance Head to follow up the taken timely
corrective action. Once the action is completed, the Quality Assurance Head, or designated
representative, verifies the effective implementation of corrective and preventive action during
subsequent audits or special follow-up audits. Audit findings and results are reviewed at
management review meeting.

9.3 Management Review

9.3.1 General

Top management reviews KORTECH’s quality management system, at planned intervals, to

ensure its continuing suitability, adequacy, effectiveness, and alignment with the strategic
direction.

9.3.2 Management Review Inputs

Management review is planned and carried out taking into consideration:

 The status of actions from previous management reviews.
 Changes in external and internal issues that are relevant to the quality management system.
 Information on the performance and effectiveness of the quality management system, including
trends in:
Customer satisfaction and feedback from relevant interested parties.
The extent to which quality objectives have been met.
Process performance and conformity of products and services.
Nonconformities and corrective actions.
Monitoring and measurement results.
Audit results.
The performance of external providers.
The adequacy of resources.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

The effectiveness of actions taken to address risks and opportunities.

Opportunities for improvement

9.3.3 Management Review Outputs

 The outputs of the management review include decisions and actions related to:
 Opportunities for improvement.
 Any need for changes to the quality management system.
 Resource needs.

10 Improvement

10.1 General:

These Improvements whilst not classified as audit findings, nevertheless, identify issues worthy of
action to prevent future possible nonconformities, and improve performance or implementation of
the Quality System

Collective analysis of Corrective Action Requests across all KORTECH projects will form an input
into the periodic management review of the QMS undertaken by KORTECH.

All Audit Notifications and Audit Reports will be issued to relevant KORTECH Directors, Project
Manager and Quality Manger for distribution and action.

The results of the review and action to be taken with respect to:

Improving the effectiveness of the integrated management system.

Improving the works in relation to customer requirements.
Approving resources to meet the specified objectives.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

KORTECH continually seeks to improve the effectiveness of its management systems via use of its
policy, objectives, audit results, data analysis, corrective and preventive actions, management
review and projects lessons learned.
It is invaluable for all Business Units at KORTECH to learn quickly from "faults" and "best practices"
gained during the project execution. Deriving of appropriate improvements and sharing of the
experience with others from outside the project team are the crucial success factors in this
respect.

The project lessons learned process pursues three objectives:

Enhance project work by a systematic and recurrent analysis of important experiences made by
all persons involved within the relevant project.
Identify and conduct measures in order to solve problems, to mitigate their impacts or to integrate
best solutions as a standard approach for future projects or for upcoming project phases.
Disseminate the results of project lessons learned for their consideration by all future project
teams.

10.2 Nonconformity and Corrective Action

When a nonconformity occurs, including any arising from complaints, KORTECH.

 Acts to control and correct it.
 Deals with the consequences.
 Evaluates the need for action to eliminate the cause(s) of the nonconformity, by:

reviewing and analysing the nonconformity.

Determining the causes of the nonconformity
 Determining if similar nonconformities exist or could potentially occur.
 Implements any action needed.
 Reviews the effectiveness of any corrective action taken.

10.3 Continual Improvement

KORTECH continually improves the suitability, adequacy, and effectiveness of the quality
management system.
Client: Document number: KOR-QC-PR-01-06

The Reversion number: 1

Project: REDSEA GLOBAL COMPANY Quality Control
HQ Offices - KAFD - RIYADH, KSA
Department Release date: 26/12/2023
Quality Plan

KORTECH considers the results of analysis and evaluations, and the outputs from the management
review, to determine if there are needs or opportunities that are addressed as part of the continual
improvement.