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CV 2024111413524625

Komal Singh is seeking a Customer Service Executive position to leverage her communication and problem-solving skills for enhancing customer satisfaction. She has extensive experience in customer support roles at Insight Customer Call Solution, Lybrate India, and Kaya Healthcare Ayurveda, where she handled customer inquiries, resolved issues, and maintained detailed records. Komal holds a Master's in Public Administration and possesses various skills including leadership, strategic thinking, and proficiency in CRM software.

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Neetu mehta
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39 views2 pages

CV 2024111413524625

Komal Singh is seeking a Customer Service Executive position to leverage her communication and problem-solving skills for enhancing customer satisfaction. She has extensive experience in customer support roles at Insight Customer Call Solution, Lybrate India, and Kaya Healthcare Ayurveda, where she handled customer inquiries, resolved issues, and maintained detailed records. Komal holds a Master's in Public Administration and possesses various skills including leadership, strategic thinking, and proficiency in CRM software.

Uploaded by

Neetu mehta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Komal Singh

68-B Nawada Delhi Uttam Nagar 110059


9205661878 | [email protected]

Objective

To obtain a Customer Service Executive position where I can utilize my communication and problem-solving skills
to provide outstanding support to clients, effectively resolve issues, and enhance customer satisfaction.
Dedicated to contributing to a positive customer experience and supporting the overall success of the
organization by maintaining high service standards.

Experience

Insight customer call solution limited June 2017 - Nov 2019


Customer support Associate
Handling the queries of customer over the call and mail
Customer Satisfaction
Handling around 60-80 calls per day
Inbound process

Lybrate India Pvt Ltd - Faridabad, Haryana Jan 2020 - May 2023
Customer service specialist

Customer support over the call chat and email.


Attending calls
Resolve query in the timeframe with accurate knowledge.
Product information.
Rating systemem.
Provided customer support and troubleshooting to ensure successful product implementation.
Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
Maintained detailed records of customer interactions within CRM system.
Provided technical assistance via phone, email, or chat support systems when needed.
Worked closely with sales team to ensure smooth transition from prospecting stage to post-sale engagement.
Educated customers on best practices for using company's products and services.

Kaya healthcare ayurveda - Uttam Nagar, Delhi July 2023 - July 2024
Customer service executive

Attending calls on a daily basis Max 60 to 80.


Understand the client need and resolve the query accordingly.
Answered customer inquiries via phone, email, and chat.
Provided detailed information about products and services.
Resolved customer issues in a timely manner.
Assisted customers with product installation and setup.
Maintained accurate records of customer interactions.
Developed solutions to address customer complaints.

Education

IGNOU 2019
Master's in Public Administration

Delhi University 2017


Bachelors of Arts

Skills

Leadership Skills
Problem solving
Service focused
Market research
Negotiation skills
Strategic thinking
Decision making
Relationship management
Certifications

Soft Skills Course (C.S.W.C.), ETASHA Society, 2014-2015

Proficient in MS Office (Word, Excel, PowerPoint), Outlook, and Internet Knowledge

Knowledge of CRM Software and telephone systems


File Conversion and Google Sheets

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