HUMAN INTERPERSONAL RELATIONSHIP

Chinmay Sarkar, Tanaya Deshpande , Harshwardhan Shahu,

Jaikrit Rawell, Shubhayu Jakkanwar, Davendar Singh
Student, Department of Industrial, Shri. Ramdeobaba College of Engineering and Management,
Nagpur, Maharashtra,India
Monika R. Seth
Assistant Professor, Department of Humanities, Shri. Ramdeobaba College of Engineering and Management,
Nagpur, Maharashtra,India

Abstract- Interpersonal relationships are dynamic systems that change continuously during their existence. Like living
organisms, relationships have a beginning, a lifespan, and an end. They grow and improve gradually, as people get to
know each other and become closer emotionally, or they gradually deteriorate as people drift apart, move on with their
lives, and form new relationships with others.
A number of theories have been formed to understand interpersonal relationships. There is merit to looking at
relationships from the perspective of each of these theories. To believe exclusively in one theory and disregard the other
theories would limit our understanding of social relationships.

Index Terms— Interpersonal relationship, Communication, Body Language, Collaboration, feelings, conflict.

I. INTRODUCTION
Interpersonal relationship can be defined as an association, connections or social affiliations between
two or more individuals. Interpersonal relationships vary in terms of levels of intimacy and revolve
around a common objective or shared interest. Interpersonal relationship is very important amongst a
group of individuals; it is a skill that enables one relate well with others in a group (Cahn & Cushman,
1985).

Interpersonal relationships keep people who share a common objective together; however, it is not
without some challenges that they end up disintegrating a group of people who have a common purpose.
Hence there need for ways of ensuring healthy interpersonal relationships.

In a relationship there is bound to be mistakes made by others. These mistakes may necessitate reactions
by others. They way one reacts or criticizes others determines whether a healthy relationship is sustained
or not. In cases where one is blamed for the mistakes, healthy relationships may not be achievable, while
in situations where people give positive criticism and offers to help find a solution, healthy relationships
are established and sustained.

It is therefore important that in any form of interpersonal relationship, individuals should focus on
finding solutions to any challenge or problems arising between two or more people. This is most likely to
foster healthy interpersonal relationships.
 Interpersonal relationships may exist between people with varied cultural backgrounds. In such cases, it
is only important that each individual exercise tolerance. One may not like the background of another, but
it is important to understand one another in such contexts without necessarily being prejudicial.

This will help secure healthy interpersonal relationships. Being tolerant is about accepting that people
are different in varied aspects and should be respected. The difference may be in terms of cultural
practices, race, ethnicity and even academic. All these factors, if well managed, can ensure healthy
interpersonal relationships (Altman, 2009).

Your relationships will be influenced by many different things, but there are a few things that are
common to all good relationships.

1.] Respect

Your partner treats you the way you like to be treated and listens to you. They take you seriously and
don’t put you down or tell you how to live your life.

2.] Communication

If your partner has something to say, they tell you kindly and with respect. If they have an issue with
you or the relationship, they bring it up early instead of letting it boil inside them. They don’t judge you
and they are open to working through disagreements.

3.] Trust

Your partner understands that you have separate relationships with yours friends and family. They don’t
try to make you feel guilty for hanging out with other people or accuse you of cheating if you talk to
another person.

4.] Equality

You and your partner treat each other with the same level of respect. You are both happy to do your part
in maintaining the relationship, whether it’s supporting each other when one of you is having a bad day or
sharing the cost of birth control.
 II. KEY FACTORS

1.] SELF-CONFIDENCE
The right level of self-confidence in the workplace can open doors and help you to gain recognition. It
can also demonstrate how you approach various situations and deal with them both positively and
effectively.

To be successful, it is important to demonstrate self-confidence at every stage of your career, whether

you are a graduate looking for an entry position or a more experienced member of the team hoping to
secure promotion.
Self-confidence at work will improve the way people see you and your views, ideas and opinions will be
taken more seriously.

Confidence will help you when communicating with others, as it ensures that you can convey your point
clearly and will be listened to.

2. ] WORK ETHIC

Having a strong work ethic is viewed favourably by many recruiters. But what exactly does work ethic
relate to?

Well, it can be split into three distinct strands:

 Professionalism – This incorporates everything from how you present yourself through to your
appearance and how you treat others.
 Respect – All workplaces require you to work under pressure at some time or another, and
exercising grace under stress will earn you more recognition. No matter how short the deadline or
how heated things may get, always retain your diplomacy and poise.
 Dependability – Employers need to know they have employees they can count on. If you are
always on time, well prepared and deliver work when you say you will, this demonstrates your
work ethic and commitment to the business.

3. ] RELATIONSHIP MANAGEMENT

Building effective relationships is one thing but managing them is something entirely different.

This is an important skill in many roles, from junior posts through to management.

At every level in a business, you will be expected to engage with colleagues, partners and clients. The
ability to manage relationships based on respect for each other and mutual trust is very important within
any business environment.

4. ] RECEPTIVENESS TO FEEDBACK

Being open to feedback can help you develop both personally and professionally.

View all feedback as a chance to learn and never react defensively. This can take some practice,
especially if the feedback is negative, but always take a deep breath and focus on how you can improve.
 To take on board feedback, you must first listen to it. Don’t think about your response; just listen to what
is being said.

Take on board what you have been told and use this positively to further enhance your performance and
productivity.

5.] BODY LANGUAGE

Non-verbal communication is often overlooked, but don't forget to consider how your body language
and gestures could be interpreted.

Factors to consider when interacting with others include:

 Eye contact
 Facial expressions
 Gestures
 Personal space
 Posture and body position

Your body language will often determine how your verbal communication are perceived. In fact, your
body language will impact your communication skills more than any other factor.

6. ] LISTENING
When improving your interpersonal communication skills, the first thing you need to learn is to listen.

Failure to listen properly can have disastrous consequences, from failing to follow through on a
manager’s instructions to not completing a customer’s request.

Active listening is a skill that will help you understand and learn from others and respond correctly to
what they are telling you.

Giving non-verbal signals that you are actively listening (such as nodding or maintaining eye contact)
will also build trust as the people you are collaborating with will feel heard

7.] COLLABORATION

Working collaboratively allows teams to work productively and deliver positive outcomes for clients
and the business.

Successful collaboration requires the ability to cooperate and respect each other.

Employers often seek applicants who have a proven track record working successfully within a team and
candidates who are willing to compromise and cooperate to deliver exceptional work.

Being able to collaborate – particularly in challenging situations – is a great selling point when applying
for a job. Present yourself with a positive attitude and communicate your enthusiasm for team working
and team building.
8.] CONFLICT MANAGEMENT

A key interpersonal skill for those working in teams is conflict management, especially for those looking
at leadership roles.

Conflict in the workplace can reduce productivity and cause negativity.

Good conflict management skills include diplomacy, empathy, negotiation, assertiveness and
compromise.

Being able to put your views across, or defend the views of others, in a professional and respectful way
is a key skill in the workplace.

9.] POSITIVE ATTITUDE

Showing positivity, even in difficult situations, is important. Be positive from the moment you

fill out the application form or write a cover letter through to the interview, your first day at work and
beyond.

Never say anything negative about your current or past employer, even if you feel strongly about it.

Employees with a positive attitude are more likely to treat others positively, which creates a more
harmonious working environment.

10.] WORKSPACE ETIQUETTE

How you come across to others can speak volumes. Learning workplace etiquette is a great way to leave
a lasting impression on those you meet.

Check your posture, ensure that you stand straight and make eye contact, turn towards people when they
are speaking and smile genuinely at them.

Follow the dress code of the company and make sure that your accessories such as ties, bags and
jewellery are suitable for the workplace.

Also ensure that you demonstrate kindness and courtesy, and arrive in good time every morning.
 III. APPLICATION
1.] Customer Services

Interpersonal skills are particularly important in customer-facing roles. You will be expected to interact
with others daily, often in a problem-solving role.

Communicating clearly and active listening are key customer service skills, whether you are speaking
with customers in person or on the phone.

Empathy, emotional intelligence and positivity will also help you engage with customers who need help
or are unhappy with a product or service.

2.] Property

When working in property, you must be able to build relationships with clients and partners, and be
receptive to the requirements of both buyers and sellers.

As buying and selling property is a major financial decision, an estate agent or consultant will need
strong negotiation skills and communicative abilities to close sales and find the best price for the seller.

3.] Medical Professional

Although education and the level of skill required to become a qualified medical professional are most
important, interpersonal skills feature strongly in the skill set of a doctor, nurse or consultant.

They must be able to communicate and use non-verbal communication to offer reassurance and put
patients at ease.

Medical professionals must also be able to discuss sensitive issues with their patients, and bedside
manner is very important.

4.] Financial Planner/Broker

A broker helps its clients to secure the best deal on a range of products from mortgages to insurance.

Financial product knowledge is key, but communication skills are also high on the list of priorities.

As well as working with clients, brokers also need to develop strong relationships with partners such as
banks, lenders and estate agents.

Financial planners will assist their clients in areas such as investments, insurance and planning for
retirement, so they must be able to establish a certain degree of trust.

Listening is crucial, so that they can understand clients’ requirements and then recommend suitable
products and services.

5.] Sales

Relationship management is a key element of many sales roles – done well, it can lead to new and repeat
business from recommendations or referred customers.
 Sales professionals must also be confident when making cold calls, and need to use strong negotiation
and listening skills to find out the requirements of the client, before offering suitable products or services.

IV. RESEARCH CHALLENGES.

Interpersonal relationship/correspondence alludes to the correspondence between individuals, by and
large their contemplations, convictions, mentalities, emotions and so on Among them through this
correspondence primarily as eye to eye transformation. However, it is frequently seen that various reasons
block interpersonal correspondence in the association. By analyzing the interpersonal correspondence
model, we can identify the accompanying fields where both intrapersonal relationship and interpersonal
interchanges are thwarted.

•Unconscious about the rationale of correspondence.

On the off chance that the individual stay oblivious about the intentions of their correspondence with
others will be ineffectual.

•The issue in encoding thought process.

At the point when the thought processes of the senders are not encoded b them accurately, these
additionally make issues in building up successful correspondence with others.

•Non-acknowledgment of feeling.

Since feeling is an innate factor of an individual, it is viewed as an interpersonal component of

correspondence. In the event that feelings of both the gatherings are not properly recognized during
correspondence, correspondence will come up short.

•Inaccurate interpersonal discernment

Off base interpersonal impression of the recipient can likewise make block in correspondence. This issue
may happen at the hour of translating the message if the recipient holds wrong discernment towards the
message.

Advantages of fulfilling interpersonal relationships require the executives, exertion, and consideration, yet
the venture pays off from various perspectives. Unique bonds with others are significant for both mental
and actual sound and live more. Fulfilling relationships with loved ones advance profession achievement
and we feel more secured just as cheerful. Helpless relations, then again, may advance misery, drug
misuse, weight issues, and other psychological well-being issues.

Individuals with solid interpersonal abilities will in general form great relationships and can cooperate
with other people. They see family, companions, collaborators and customers well.

V. CONCLUSION
Interpersonal relationships are affiliations and linkages between at least two individuals who share a
typical interest, objective or objective. There are numerous variables that add to sound interpersonal
relationship. These incorporate viable correspondence, resistance and regard and trust among others.

All in all, interpersonal correspondence is basic in building great relationships at the work environment
which thusly add to increment in profitability. This will prompt better compensation of the specialists
subsequently improved expectations for everyday comforts and the government assistance of the laborers
will be provided food for in a fitting way.

Taking everything into account, quality interpersonal relationship is fundamental in the medical services
industry. To make a maintainable quality interpersonal relationship, medical care laborers need to
comprehend significance of successful correspondence. On the off chance that important, they likewise
should be prepared to improve their relational abilities. Likewise, medical care laborers need to have
steady relationships with their colleagues and their patients. With regards to offering ideal assistance to
patients, medical care.

The interpersonal relationships that you structure and sustain at work serve a basic job for your
prosperity and profession progress. Connecting with associates, peers, chiefs, customers, and sellers can
be unbelievably fulfilling and now and again testing. Positive interpersonal relationships will help you
and your associates convey viably so you can cooperate to finish the jobs needing to be done, just as a
definitive objectives of the association.
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