NCR SelfServ 84 ATM Service Manual B006 7602 B000 Jan 05,2022
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Addi FikruNCR SelfServ 84 ATM Service Manual B006 7602 B000 Jan 05,2022
Uploaded by
Addi FikruNCR SelfServ 84 ATM
Service Manual
B006-7602-B000
v1
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
COPYRIGHT AND TRADEMARKS
Information to User
The product described in this book is a licensed product of NCR
This equipment must be installed and used in strict accordance Corporation.
with the manufacturer’s instructions. However, there is no
guarantee that interference to radio communications will not The software products described in this document are
occur in a particular commercial installation. If this equipment copyrighted works of NCR Corporation.
does cause interference, which can be determined by turning
NCR, Cx, Kalpana, Authentic, and APTRA are trademarks of
the equipment off and on, the user is encouraged to consult an
NCR Corporation.
NCR service representative immediately.
CAUTION Windows is a trademark of Microsoft Corporation, registered in
the United States and/or other countries.
NCR Corporation is not responsible for any radio or
television interference caused by unauthorized Android and Chrome are trademarks of Google Inc.
modifications of this equipment or the substitution
or attachment of connecting cables and equipment iPhone is a trademark of Apple Inc., registered in the United
other than those specified by NCR. Such States and/or other countries.
unauthorized modifications, substitutions, or IOS is a trademark of Cisco, registered in the United States
attachments may void the user’s authority to and/or other countries and is used under license.
operate the equipment. The correction of
interference caused by such unauthorized All other trademarks are the property of their respective owners.
modifications, substitutions, or attachments will be
the responsibility of the user. Disclaimer:
It is the policy of NCR Corporation to improve products as
technology, components, software and firmware become
available. NCR therefore reserves the right to change
specifications without prior notice.
All features, functions and operations described herein may not
be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes.
Therefore, before using this document, consult with your NCR
representative or NCR office for information that is applicable
and current.
© 2021
By NCR Corporation, Atlanta, Georgia, USA.
www.ncr.com
All Rights Reserved
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual i
CONTENTS
CONTENTS
Contents
1. INTRODUCTION
Reference and Safety Information 2
Reference Documentation 2
Safety Information 2
Electronics Boards 2
Access 2
Barcode Reader 4
Fluorescent Lamps 4
2. PREVENTIVE MAINTENANCE
Preventive Maintenance Overview 6
Introduction 6
General & Cabinetry/Facia Checks 6
With Power On 6
With Power Off 8
Barcode Reader 8
Bunch Note Acceptor 9
Bunch Recycling Module 9
Card Readers 9
Motorised 10
Cash Acceptor and Recycler 11
Cash Dispensers 11
S1 Dispenser 11
S2 Dispenser 13
Coin Dispenser 14
Cheque Processing Module 15
Envelope Depository & Dispenser (PPD) 15
Depository 15
Fluiditi 16
Monitors and Keyboards 17
Printers 17
Scalable Deposit Modules 18
SDM 18
SDM2 18
Security Enclosure Heaters 19
Security Enclosure Heater Test 19
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CONTENTS
Pre–requisite 19
Test Frequency and Timing 19
Security Enclosure Heater Test Procedure 19
Room Heater Test 20
Room Heat Low 20
Room Heat Timed 20
Room Heat Faulty 21
Room Heat OK 21
USB 2D Barcode Reader (UBAR) 22
Cleaning 22
Bunch note acceptor (BNA3) preventive maintenance 23
INTRODUCTION 23
Tools Needed 23
Cleaning Materials 23
Device Overview 24
Important Notice 24
Cassette Sensors 24
Feed/Reject and Main Transport Sensors 29
Photo Sensors in Escrow Unit 30
Photo Sensors in Bill Validator 31
Card Readers Preventive Maintenance 32
INTRODUCTION 32
Cash Acceptor & REcycler Preventive Maintenance 33
Cleaning Tools & Materials 33
Pre-Acceptor 33
Sensor Cleaning 33
Belt Cleaning 34
Separator Stack Area 35
Roller Cleaning 35
Separator Transport 36
Belt Cleaning 36
Pre-BV Transport 37
Belt Cleaning 37
Roller Cleaning 38
Bill Validator (BV) 39
Sensor Cleaning 39
Guide Cleaning 40
Roller and Belt Cleaning 41
Calibration 42
Post-BV Transport 44
Belt Cleaning 44
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NCR SelfServ 84 ATM Service Manual iii
CONTENTS
Escrow 45
Sensor Cleaning 45
Belt Cleaning 46
Roller Cleaning 46
Reject Transport 47
Belt Cleaning 47
Removable Reject Bin 47
Sensor Cleaning 47
Belt Cleaning 48
Fixed Reject Bin 48
Sensor Cleaning 48
Belt Cleaning 49
Cassette Transport 49
Belt Cleaning 49
Roller Cleaning 49
Lower Transport 50
Belt Cleaning 50
Roller Cleaning 51
Cassettes 51
Exterior Cleaning 51
Roller Cleaning 51
Recycle Cassette 51
Deposit Cassette 52
Coin Dispenser Preventive Maintenance 53
Cleaning 53
Open Statement Printer 54
Media Delivery Assembly 54
Cleaning 54
Transport 54
Passbook Printer 55
SUMMARY 55
Cleaning 55
Cleaning the Ribbon Cartridge 56
Cleaning the Platen 56
Cleaning the Magnetic Head 56
Lubrication 56
Printing Unit Support Rails 57
Ribbon Feed Unit (RFU) Gear 59
Pressure Rollers Springs and Bearings 59
Magnetic Stripe (MS) Lead Screw 61
Shutter Shaft 62
Visual Check Of LEDs 63
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iv NCR SelfServ 84 ATM Service Manual
CONTENTS
S2 Currency Dispenser 64
Summary Checklist 64
Cleaning Materials 65
Security Enclosure 66
General Checks 66
Door Hinge Lubrication 66
Scalable Check Processing Module (SCPM) Preventive
Maintenance 67
Transport Drive Belts 67
Cleaning 67
Cleaning Materials 67
USB Receipt Printer 68
Transport Sensors 68
Thermal Print Head 69
3. DIAGNOSTICS
Diagnostics Overview 71
Introduction 71
System Application 71
Entering System Application 71
USB Service Key 73
Functions on System Application Main Menu 74
Transfer Interface 74
Save All 74
Shutdown 75
Exit 75
Maintenance 75
Device Diagnostics 75
Control Menu 76
Hardware Information and Recovery 76
Device Self Tests 79
Logs 80
Event Logs 80
Save Windows Info. 82
Custom Logs 82
Tallies 83
Service Tallies 84
Save Module Life Counts 84
Transaction Counters 85
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NCR SelfServ 84 ATM Service Manual v
CONTENTS
Save Timestamped Tallies 85
Device Performance 86
Device Status List 86
Fault History 87
Clearing a Device State 88
Device Servicing 89
Fatal Error History 90
Self-Service Configuration 91
Display Hardware Details 91
Display Software Details 92
Set Device Configuration 92
Set Date and Time 94
Set Active Language 94
Set Active Printer 95
Set ATM Properties 95
Level 0 Diagnostics 96
Power-up Diagnostics 96
Initial Processor Diagnostics 96
System Test And Initialization 96
System Configuration Verification 97
Extended ROM BIOS Diagnostics 97
Switch Selectable Diagnostics 97
Extended Diagnostics 97
Test Tools 97
Bootable System Application 98
4. PRODUCT CABLING
6684 Product Cabling 100
Introduction 100
Distribution Diagrams 100
AC Distribution 100
DC Distribution (Dual PSU) 101
DC Distribution (Single PSU) 102
Riverside Motherboard USB Distribution 103
Estoril Motherboard USB Distribution 104
Misano Motherboard USB Distribution 106
Physical Layout of the 80 Series PC Core USB Connections 107
Riverside Motherboard 107
Estoril Motherboard 107
Misano Motherboard 107
Alarms 108
Alarm System Interconnection Diagrams 108
Basic Alarm System with Status 108
Enhanced Alarm System with Status 109
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vi NCR SelfServ 84 ATM Service Manual
CONTENTS
Basic Alarms Harness 110
UX Door Switch Harness 110
Alarms Harness 111
Enhanced Alarms Harness 112
Door Switch Harness (RAL) 112
Audio 113
Private Audio 4-Pole Harness 113
Microphone Array Extension Harness 113
Microphone Array Extension B Harness 114
Microphone Array Power and Audio 114
BNA 3 115
BNA 3 Harness 115
Card Reader 116
MCRW Sensor Harness 116
Camera 117
Camera Adapter Harness 117
Camera DC Harness 117
CCTV Camera Safe Harness 118
CCTV Camera Facia Harness 118
CCTV I/O-Customer Power Harness 119
Core 119
Audio Breakout Header Cable Assembly 119
USB Breakout Assembly 120
Core DC Harness 120
SATA Data and Power Cable Assembly 121
Currency Depository 122
GRBU Power Harness 122
GBRU I2C Enable Harness 122
Handset 123
AIT Safe Top Harness 123
Handset Facia Harness 124
MEI Handset Extension Harness 124
S2 Dispenser 125
S2 Retract Harness 125
SCPM 126
SCPM Harness 126
SCPM Interlock Harness 126
SDM 127
SDM DC Interlock 127
SPS 127
SPS Controller to MCRW Harness 127
SPS Controller to CAP PCB Harness 128
SPS Daughter PCB to CAP/Coil PCB 128
RIO 129
RIO Enable Harness 129
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NCR SelfServ 84 ATM Service Manual vii
CONTENTS
External Cabling 130
Remote Devices Harness 130
Remote Status Monitor Enable Only 131
Harnesses 132
Mains Switch with Heaters Harness (View 1 of 2) 132
Mains Switch with Heaters Harness (View 2 of 2) 133
AC Distribution Power Cord 133
PSU Standby Interconnect Harness 134
Turnaround Harness 134
High Power DC Distribution Harness 135
Low Power DC Distribution Harness 135
Advert DC Extension Harness 135
Advert DC Extension B Harness 136
Lane Light with Advert Harness (445-0775404A) 136
Advert Light Harness with Rain Proofing (445-0764922A) 136
Lane Light Control Harness (445-0775403B) 137
Cabinet Safe Harness (View 1 of 5) 138
Cabinet Safe Harness (View 2 of 5) 139
USB HARNESS 139
Cabinet Safe Harness (View 3 of 5) 140
DC Power 140
Core 140
Cabinet Safe Harness (View 4 of 5) 141
Cabinet Safe Harness (View 5 of 5) 142
Cabinet Safe DP Harness (View 1 of 5) 143
Cabinet Safe DP Harness (View 2 of 5) 144
USB HARNESS 144
Cabinet Safe DP Harness (View 3 of 5) 145
DC Power 145
Core 145
Cabinet Safe DP Harness (View 4 of 5) 146
Cabinet Safe Harness (View 5 of 5) 147
Cabinet IO Harness 148
Coin Module Harness 149
Flex Circuit – 12 Circuits 149
I/O Panel Harness 150
MEI Lower Harness 151
RGB MEI Linker Harness 151
Rear Access Facia Harness (View 1 of 5) 152
Rear Access Facia Harness (View 2 of 5) 153
USB 153
Core 153
Rear Access Facia Harness (View 3 of 5) 154
DC Power 154
Rear Access Facia Harness (View 4 of 5) 155
Rear Access Facia Harness (View 5 of 5) 156
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viii NCR SelfServ 84 ATM Service Manual
CONTENTS
TTW Walk-Up with RGB MEI Facia DP Harness (View 1 of 6) 157
TTW Walk-Up with RGB MEI Facia DP Harness (View 2 of 6) 158
USB 158
Core 158
TTW Walk-Up with RGB MEI Facia DP Harness (View 3 of 6) 159
DC Power 159
TTW Walk-Up with RGB MEI Facia DP Harness (View 4 of 6) 160
TTW Walk-Up with RGB MEI Facia DP Harness (View 5 of 6) 161
TTW Walk-Up with RGB MEI Facia DP Harness (View 6 of 6) 162
TTW Drive-Up with RGB MEI Facia DP Harness (View 1 of 6) 163
TTW Drive-Up with RGB MEI Facia DP Harness (View 2 of 6) 164
USB 164
Core 164
TTW Drive-Up with RGB MEI Facia DP Harness (View 3 of 6) 165
DC Power 165
TTW Drive-Up with RGB MEI Facia DP Harness (View 4 of 6) 166
TTW Drive-Up with RGB MEI Facia DP Harness (View 5 of 6) 167
TTW Drive-Up with RGB MEI Facia DP Harness (View 6 of 6) 168
Through the Wall 15-inch Drive-Up Facia Harness (View 1 of 5) 169
Through-the-Wall 15-inch Drive-Up Facia Harness (View 2 of 5) 170
USB 170
Core 170
Through-the-Wall 15-inch Drive-Up Facia Harness (View 3 of 5) 171
DC Power 171
Through-the-Wall 15-inch Drive-Up Facia Harness (View 4 of 5) 172
Through-the-Wall 15-inch Drive-Up Facia Harness (View 5 of 5) 173
Through the Wall 15-inch Drive-Up Facia DP Harness (View 1 of 5) 174
Through the Wall 15-inch Drive-Up Facia DP Harness (View 2 of 5) 175
USB 175
Core 175
Through the Wall 15-inch Drive-Up Facia DP Harness (View 3 of 5) 176
DC Power 176
Through the Wall 15-inch Drive-Up Facia DP Harness (View 4 of 5) 177
Through the Wall 15-inch Drive-Up Facia DP Harness (View 5 of 5) 178
Through-the-Wall 19-inch Drive-Up Facia Harness (View 1 of 5) 179
Through-the-Wall 19-inch Drive-Up Facia Harness (View 2 of 5) 180
USB 180
Core 180
Through-the-Wall 19-inch Drive-Up Facia Harness (View 3 of 5) 181
DC Power 181
Through-the-Wall 19-inch Drive-Up Facia Harness (View 4 of 5) 182
Through-the-Wall 19-inch Drive-Up Facia Harness (View 5 of 5) 183
Through-the-Wall 19-inch Drive-Up Facia DP Harness (View 1 of 5) 184
Through-the-Wall 19-inch Drive-Up Facia DP Harness (View 2 of 5) 185
USB 185
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NCR SelfServ 84 ATM Service Manual ix
CONTENTS
Core 185
Through-the-Wall 19-inch Drive-Up Facia DP Harness (View 3 of 5) 186
DC Power 186
Through-the-Wall 19-inch Drive-Up Facia DP Harness (View 4 of 5) 187
Through-the-Wall 19-inch Drive-Up Facia DP Harness (View 5 of 5) 188
Rear Access 15-inch Walk-Up Facia Harness (View 1 of 5) 189
Rear Access 15-inch Walk-Up Facia Harness (View 2 of 5) 190
USB 190
Core 190
Rear Access 15-inch Walk-Up Facia Harness (View 3 of 5) 191
DC Power 191
Rear Access 15-inch Walk-Up Facia Harness (View 4 of 5) 192
Rear Access 15-inch Walk-Up Facia Harness (View 5 of 5) 193
Through-the-Wall 15-inch Walk-Up Facia DP Harness (View 1 of 5) 194
Through-the-Wall 15-inch Walk-Up Facia DP Harness (View 2 of 5) 195
USB 195
Core 195
Through-the-Wall 15-inch Walk-Up Facia DP Harness (View 3 of 5) 196
DC Power 196
Through-the-Wall 15-inch Walk-Up Facia DP Harness (View 4 of 5) 197
Through-the-Wall 15-inch Walk-Up Facia DP Harness (View 5 of 5) 198
Through-the-Wall 19-inch Walk-Up Facia DP Harness (View 1 of 5) 199
Through-the-Wall 19-inch Walk-Up Facia DP Harness (View 2 of 5) 200
USB 200
Core 200
Through-the-Wall 19-inch Walk-Up Facia DP Harness (View 3 of 5) 201
DC Power 201
Through-the-Wall 19-inch Walk-Up Facia DP Harness (View 4 of 5) 202
Through-the-Wall 19-inch Walk-Up Facia DP Harness (View 5 of 5) 203
RJ11 to Micro Fit Cable 204
Module Tray Harness 204
Module Tray DP Harness 205
USB Touch Cable Assembly 205
USB Type A to Type B High Speed (480Mbps) 206
USB Type A to Type Micro B 206
USB Type A to Type Mini B High Speed (480Mbps) 206
USB Type A to Right Angle Type B 207
Display Port to DVI-D Cable Assembly 207
Cable Assembly - ID Power 24v DC and USB (800mm Right Angled) 208
5. POWER SUPPLIES
Universal 24V Power supply (600W) 210
Introduction 210
Description 211
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x NCR SelfServ 84 ATM Service Manual
CONTENTS
Theory of Operation 211
Troubleshooting 211
Diagnostics 211
Power Supply Good Signal 211
Overload Protection 212
Restart after Shut-down 212
Strapping 212
Adjustment 212
Preventive Maintenance 212
Module Removal and Replacement 213
Mounting Method 213
Replacement 213
Cabling 213
Interconnections in NCR 663X ATMs 213
Connector assignment/pinouts 214
AC Connection 214
PSU AC Input Connector 214
Input Fuse 214
DC Output Connectors 215
Connector J7 215
Connector J8 215
Connectors J2, J3, J4, J5 and J6 216
Test/Adjustment Tools 216
754W Power Supply Unit (PSU) 217
Introduction 217
Description 217
troubleshooting 218
Diagnostics 218
Power Good Signal 218
Power Outage, Dip, or Interrupt 218
Strapping 218
Adjustment 218
Preventive Maintenance 218
Module Removal and Replacement 218
Cabling 219
Connector Assignment/Pinouts 219
AC Connection 219
PSU AC Input Connector 219
Input Fuse 219
DC Output Connectors 220
CN1 220
CN2 to CN7 220
Test/Adjustment Tools 220
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NCR SelfServ 84 ATM Service Manual xi
CONTENTS
Standard Power Supply (300W) 221
Introduction 221
Description 221
Power Requirements 222
PSU AC Input Connector 222
Input Specification 222
DC Output Specifications 223
Troubleshooting 223
Restart after Shutdown 223
Error Messages 223
Diagnostics 224
Strapping 224
Adjustments 224
FRU Removal and Replacement 224
Cabling 224
Connector Assignment/Pinouts 224
Input/Output Pins 224
Test/Adjustment Tools 224
UNINTERUPTIBLE POWER SUPPLY 226
Introduction 226
Description 226
XTREME Power Conversion® - Compact 1U 1K 226
Specification 226
Button Operation 226
Indicators 227
Storing the UPS 228
Eaton® - Rack Mounted with USB HID 228
Definitions 228
Specification 228
Indicators 229
Indications During Operation 230
Storing the UPS 231
Troubleshooting 232
XTREME Power Conversion® - Compact 1U 1K 232
Eaton® - Rack Mounted with USB HID 232
1150VA Module 233
Diagnostics 234
Level 0 234
Level 1 234
Test 234
Report 234
Level 3 234
S_DATA 234
Tallies 234
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CONTENTS
Strapping 235
Adjustments 235
Configuring The UPS 236
Normal Operation 236
Short Term Outage Or Voltage Variation 236
Long Term Outage Or Voltage Variation 236
Restart After Controlled Shut down 237
UPS Self Test 237
Module Removal and Replacement 237
XTREME Power Conversion® - Compact 1U 1K 237
Eaton® - Rack Mounted with USB HID 237
Cabling 237
Connector Assignment/Pinouts 238
Test/Adjustment Tools 238
6. CORE AND COMMUNICATIONS
80 Series Mini PC Core 240
Introduction 240
Description 241
Motherboards 241
Protection (Estoril and Misano Only) 243
Mandatory Passwords 243
SATA White List 243
Misano Motherboard Riser Card (Optional) 245
Estoril Motherboard Riser Card (Optional) 245
Riverside Motherboard Riser Card (Optional) 246
USB Breakout 246
Trusted Platform Module 1.2 & 2.0 (Estoril and Misano Optional) 247
Trusted Platform Module 1.2 (Riverside Optional) 247
Primary Disk Drives 248
Secondary Disk Drives (Optional) 248
DVD Drives (Optional) 248
Lithium Battery 248
Troubleshooting 249
BIOS Setup Utility 252
Estoril 252
Misano 278
Diagnostics 352
Estoril Motherboard 352
Misano Motherboard 352
LAN Port LEDs 353
Strapping 354
Riverside Motherboard 354
Motherboard Jumpers 355
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CONTENTS
Estoril Motherboard 357
Display port configuration 358
Motherboard Jumpers 359
Estoril USB Breakout Configuration 360
Misano Motherboard 361
Display port configuration 363
Motherboard Jumpers 363
Misano USB Breakout Configuration 364
FRU Removal and Replacement 366
Internal Access 366
DVD Drive 367
Removal 367
Replacement 368
Primary and Secondary Disk Drive 368
Removal 368
Replacement 369
Audio Line Out, Microphone In and Front Panel Reset Cables 369
Removal 369
Replacement 369
USB Breakout PCB 370
Removal 370
Replacement 370
Motherboard 370
Removal 370
Replacement 372
Memory Modules 373
Removal 373
Replacement 373
CPU Cooler 373
Removal 373
Replacement 374
Processor 375
Removal 375
Replacement 375
I/O Shield 376
Removal 376
Replacement 377
Trusted Platform Module (TPM) 377
Removal 377
Replacement 378
Cabling 379
Interconnection Diagrams 379
Riverside Motherboard 379
Estoril Motherboard 380
Misano Motherboard 381
Cables 382
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Audio Line Out Breakout Header Cable (Riverside only) 382
Audio Microphone In Breakout Header Cable (Riverside only) 382
Front Panel (FP) Reset Cable (Riverside) 383
Front Panel (FP) Reset Cable (Estoril & Misano) 383
Core DC Harness 384
SATA DATA and Power Cable 384
Slimline SATA and Power 385
USB Breakout Cable 386
Connector Assignments/Pinouts 387
Riverside Motherboard Connectors 387
DC Power 387
Video - Analogue (VGA) 387
Video - Digital (DVI-D) 387
Audio Internal Headers 388
Serial Ports 388
Network Connector 388
SATA 389
USB 390
Trusted Platform Module 390
PCI (120 pin) 391
PCIe (36 pin) 393
Estoril Motherboard Connectors 393
Display Port 393
DC Power 393
LCD Backlight Power 394
LVDS Header 394
Serial Port Internal Headers 395
PS/2 Header 395
SATA Power Connectors 395
Audio 395
Trusted Platform Module 397
Misano Motherboard Connectors 398
Display Port 398
DC Power 398
Serial Port Internal Headers 398
PS/2 Header 398
SATA Power Connectors 399
Audio 399
Trusted Platform Module 401
Diagnostic LED Header 401
PIRAT Header 401
Embedded Display Port (eDP) 402
Test/Adjustment Tools 402
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USB 7 Port Hub 403
Introduction 403
Description 403
Power Requirement 403
Maximum Cable Lengths 404
Troubleshooting 404
Diagnostics 406
Level 1 Diagnostics 406
Strapping 407
Adjustments 407
Module Removal and Replacement 407
Top Box Mounted Hub 407
Safe Mounted Hub 407
Cabling 407
Connector Assignment 408
Hub Board 408
ATM Interface 408
Test/Adjustment Tools 409
7. CARD READERS
USB Contactless Card Reader 411
Introduction 411
Description 411
Antenna Unit Connectors 412
Control Unit Connectors 413
Troubleshooting 414
Diagnostics 414
HW_DIAGNOSTICS Property 414
HW_SELF_TEST Property 415
HW_MAINTENANCE PROPERTY 415
HW_CONFIGURATION PROPERTY 416
Strapping 417
LEDs and MEEIs 417
Control Board 417
Adjustments 417
Module Removal and Replacement 417
Cabling 418
Harnesses 418
USB Contactless Card Reader LED Control 418
USB Contactless Card Reader RF 418
Connector Assignments/Pinouts 418
+24V Power 418
USB 419
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AUX 419
R.F. Out 420
LED/Buzzer 420
Test/Adjustment Tools 420
USB IMCRW 421
Introduction 421
USB Smart Dip Card Reader 422
Introduction 422
Description 422
Magnetic Stripe Reading 422
Smart Card Reading 423
Security Feature 423
Troubleshooting 423
Diagnostics 424
Level 0 Diagnostics 424
Level 1 Diagnostics 424
Level 3 Diagnostics 425
S_DATA 425
TALLIES 425
Strapping 426
Adjustments 426
FRU Removal and Replacement 426
Cabling 426
Connector Assignment/Pinouts 426
USB mini‐B connector 426
Power connector 427
Test/Adjustment Tools 427
Preventive Maintenance 427
8. KEYBOARDS AND ENCRYPTORS
Universal Encrypting Pin Pad (III) and (IV) 429
Introduction 429
Description 430
Keyboard 430
USB Main board 431
Removal Switches 431
USB Interface 431
Power Requirements 431
Troubleshooting 432
Diagnostics 432
Level 0 diagnostics 432
Device Diagnostics 433
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Key Detect Test 433
Communications Echo Test 434
Identify Command Test 434
Report Status 434
Reset Removal Switches 434
PCI Audit Information 435
Delete All User Keys 435
PC Keyboard Test 435
Device Self Test 435
Tallies 436
Strapping 436
Adjustments 436
Configuration Options 436
Transfer Firmware Files 436
Display Version Number 437
Select Country Version 437
Delete All User Keys 437
FRU Removal And Replacement 437
Damaged Assembly Disposal 437
Assembly Replacement 438
Key Loading 438
Cabling 439
Connector Assignment/Pinouts 439
Test/adjustment Tools 439
Preventive Maintenance 439
9. DISPLAYS
15 inch USB Projected Capacitive Touch 441
Introduction 441
Description 441
Glass Sensor 442
Two–Part Controller (Controller Board and A/D Board) 442
Controller Board 443
A/D Board 443
Projected Capacitive Technology 444
Power Requirements 444
USB PCAP Touch Screen Feature Driver 444
Error Messages 444
Diagnostics 445
Level 0 Diagnostics 445
Device Diagnostics 445
Device Self Test 446
Strapping 446
Adjustments 446
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Touch Screen Configuration 446
FRU Removal And Replacement 447
Touch Screen Glass 447
Configuration A 447
Configuration B 449
Controllers 452
Configuration A 452
Configuration B 454
Cabling 456
Flex Circuit - 10 Circuit Cable 456
Connector Assignment/Pinouts 456
Glass Sensor 456
Single Flex Connector 456
Dual Flex Connector 457
Controllers 458
Controller Board 458
A/D Board 460
Test/Adjustment Tools 462
Preventive Maintenance 462
19 inch USB Projected Capacitive Touch Screen 463
Introduction 463
Description 463
Glass Sensor 464
Two–Part Controller (Controller Board and A/D Board) 464
Controller Board 465
A/D Board 465
Projected Capacitive Technology 466
Power Requirements 466
USB PCAP Touch Screen Feature Driver 466
Error Messages 466
Diagnostics 466
Level 0 Diagnostics 466
Device Diagnostics 467
Device Self Test 467
Strapping 468
Adjustments 468
Touch Screen Configuration 468
FRU Removal And Replacement 469
Cabling 469
Flex Circuit 469
Connector Assignment/Pinouts 469
Controllers 469
Controller Board 469
A/D Board 470
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Test/Adjustment Tools 470
Preventive Maintenance 470
19 inch Sunlight Readable Slim Display 471
Introduction 471
Description 471
Interface Connections 473
Error Messages 473
Diagnostics 474
Troubleshooting 474
Strapping 474
Adjustments 475
On Screen Display Control. 475
Menu Buttons 475
Available Menu Options 476
FRU Removal and Replacement 477
Connector Assignments/Pinouts 477
DC 477
Signal Input 477
Ambient Light 478
Cabling 478
Ambient Light Sensor 478
Test/Adjustment Tools 479
Preventive Maintenance 479
15 inch Sunlight Readable Slim Display 480
Introduction 480
Description 480
Interface Connections 482
Error Messages 482
Diagnostics 483
Troubleshooting 483
Strapping 483
Adjustments 484
On Screen Display Control. 484
Menu Buttons 484
Available Menu Options 485
FRU Removal and Replacement 486
Connector Assignments/Pinouts 486
DC 486
Signal Input 486
Ambient Light 487
Cabling 487
Ambient Light Sensor 487
Test/Adjustment Tools 488
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xx NCR SelfServ 84 ATM Service Manual
CONTENTS
Preventive Maintenance 488
Compact Operator panel 489
Introduction 489
Description 489
Display Illumination 489
Power 490
Troubleshooting 490
Status Indicators 490
Fault Finding 490
Diagnostics 492
Strapping 492
Adjustments 492
Set–up Instructions 492
Warm–up 493
Calibrating the Panel 493
Working with On–Screen Display Parameters 494
FRU Removal and Replacement 496
Cabling 496
Connector Assignment/Pinouts 496
USB Min–B Connector 497
Digital Visual Interface (DVI–I) Connector 497
Power Connector 498
Test/Adjustment/Tools 499
Graphical Operator Panel 500
Introduction 500
Description 500
Troubleshooting 501
Status Indicators 501
Fault Finding 501
Diagnostics 503
Strapping 503
Adjustments 504
Calibrating the Panel 504
On-Screen Display Parameters 504
Module Removal and Replacement 504
Graphics Card 505
GOP Assembly 505
GOP 505
uGOP 505
Cabling 505
Connector Assignment/Pinouts 506
Connections 506
GOP 506
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NCR SelfServ 84 ATM Service Manual xxi
CONTENTS
uGOP 506
Test/Adjustment Tools 507
Thermal Management Module 508
Introduction 508
Description 508
Diagnostics 510
Control Board 510
Error Messages 510
Strapping 510
Adjustments 510
FRU Removal and Replacement 511
Removal 511
Replacement 511
Cabling 511
Ambient Temperature sensor 511
Air Gap Temperature sensor 512
Heater Temperature sensor 512
Connector Assignments/Pinouts 512
Test/Adjustment Tools 513
Preventive Maintenance 513
10. CAMERAS
USB Cash Exit Slot Camera 515
Introduction 515
Description 515
Troubleshooting 516
Connector Assignments/Pinouts 516
Diagnostics 516
Level 0 Diagnostics 516
Level 1 Diagnostics 517
Strapping 517
Adjustments 517
Configuration 518
Cabling 520
Test/Adjustment Tools 520
DView Camera 521
INTRODUCTION 521
DESCRIPTION 522
Dimensions 522
Camera 522
Dual Power Board 522
Camera Specifications 523
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xxii NCR SelfServ 84 ATM Service Manual
CONTENTS
Lens Properties 524
Lens Focus 524
Power Requirements 525
Temperature Requirements 525
ERROR MESSAGES 525
DIAGNOSTICS 525
STRAPPING 525
ADJUSTMENT 525
FRU REMOVAL AND REPLACeMENT 526
CABLING 526
Harness – CCTV Colour Camera – Safe 526
Harness Camera Power Top Box 526
Harness Camera PWR 12V Fascia 526
Harness 24V EXT 527
CONNECTOR ASSIGNMENT/PINOUT 527
Camera 527
Dual Power Board 527
TEST/ADJUSTMENT TOOLS 528
PREVENTIVE MAINTENANCE 528
Video Streaming Camera 529
Introduction 529
Description 530
Camera Specifications 530
Lens 530
Power Requirements 531
Troubleshooting 531
Diagnostics 532
Level 0 Diagnostics 532
Device Diagnostics 532
Device Self Test 533
Tallies 533
Strapping 533
Adjustments 533
Camera Configuration 533
FRU Removal and Replacement 535
Cabling 535
Connector Assignment/pinouts 535
Test/Adjustment Tools 535
Preventive Maintenance 536
11. PRINTERS
Page Turning Passbook Printer 538
Description 538
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NCR SelfServ 84 ATM Service Manual xxiii
CONTENTS
Main Components 538
Dimensions 539
Power Requirements 539
Environmental Requirements 539
Location Of Components 540
Form Handling Unit 541
Escutcheon 541
Inserter Shutter 541
Printing Unit 542
Thermal Protection of the Print Head 542
Magnetic Stripe Read/write Unit 542
Compact Image Reader (CIMR), Last Line Finder (LIF) 542
Automatic Page Turning Unit (PGU) 543
Capture Box 543
Backward Ejection Function (Capture Function) 543
Power Supply Unit 544
Power Supply Unit Voltage Outputs 544
Control Panel 544
Default Setting 546
Correction Values 546
Sensor Layout 547
Actuator Layout 548
Strapping 548
Diagnostics 548
Level 0 Diagnostics 548
Activating the Stand-Alone Test Mode 549
Key Function 549
Level 0 Tests 550
End of Test Command (00) 550
Magnetic Stripe Read Test 1 (01) 550
Magnetic Stripe Write Test 1 (02) 550
Printing Test (03) 551
Feed and Eject Test (04) 551
Sensor Test 1 (Half Light) (05) 551
Sensor Test 2 (Standard) (06) 551
Sensor Test 3 (Dark) (07) 551
Reflection Sensor Medium Detection Value Learning (08) 551
Setting and Logging Information Output (09) 552
PIO Test (10) 553
Download Firmware 554
Report Firmware Versions 554
Establishment and Indication of Ribbon Counter Value (Alarm to
Replace) (58) 557
Magnetic Stripe Parameter Indication and Establishment (60) 557
Magnetic Stripe Parameter Indication and Establishment (6080) 557
Turn Page Test (In Order) (80) 558
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xxiv NCR SelfServ 84 ATM Service Manual
CONTENTS
Turn Page Test (Reverse Order) (82) 558
Printed Line Reference Test (Image Reader) (86) 558
Printed Line Reference (Image Reader) and Printing Test (87) 559
Printing Shade Check Test (8E) 559
Magnetic Stripe Read Data Printing Test (90) 559
Printer Information Indication and Establishment 559
Shading Test (E0) 561
Image Reader Centre Shift Correcting Test (E1) 561
Level 0 Error Codes 561
Device Diagnostics 562
Detail of Define Dimensions Test 567
Device Self Test 570
Tallies 571
S_DATA 572
M_status 573
Adjustments 573
Customization Adjustments 573
Adjustment for Passbook Width 573
Passbook Width Settings 574
Escutcheon Guide 574
Inserter Guide 575
Width Sensor 576
Automatic Page Turning Unit 577
Automatic Page Turning Unit Adjustment Procedures 578
Data Adjustments 579
Cables and Connectors 580
RS232 printer 580
USB printer 581
Removal and Replacement (RS 232 only) 582
Removing The Print Head 583
Re-installing the Print Head 585
Removing The Power Supply Unit 585
Re-installing the Power Supply Unit 586
Troubleshooting 587
Fault Finding 589
Test Points 589
Faults on the RS232 printer 590
Faults on the USB printer 607
USB 2ST Statement/Passbook Printer 622
Introduction 622
USB Fanfold Statement Printer 623
Introduction 623
Description 624
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NCR SelfServ 84 ATM Service Manual xxv
CONTENTS
Dimensions 624
Transport Mechanism 624
Print Engine 625
Location of Motors and Thermal Print Head 625
Location of Main Components for Bunching Operation 626
Life Expectancy 626
Environmental Requirements 626
Single Sheet Operation 626
Bunching Option Operation 627
Power Requirements 628
Sensors 628
Paper Specification 629
Printable Area 629
Black Mark Position 630
Troubleshooting 631
Print Engine 631
Initial Checking 631
Troubleshooting and Repair Procedure 632
Paper Feed Problems 632
Frequent Paper Jams 633
Printer Does Not Print or Print Quality is Poor 634
Paper Is Not Cut / Cutter Home Position Is Not Detected 635
Diagnostics 636
Level 1 637
Sensor Test 637
Print Quality Test 637
Printer Alignment Test 638
Slew Test 638
Slew To Black Mark & Cut Test 638
Transport Forward Test 638
Paper Feed Motor Test 638
Knife Cut Test 638
Cut And Capture Test 638
Fascia Alignment Test 639
Level 3 639
Strapping and Switch Settings 640
Control Board 640
Cabling 641
Interconnection Diagram 641
Front Transport Harness Wiring 642
Connector Assignments/Pinouts 642
Main Control Board 642
Sub Board 646
Tools 650
Adjustments 651
Configuration in System Application 651
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xxvi NCR SelfServ 84 ATM Service Manual
CONTENTS
Transport Adjustments 652
Vertical Position of Transport 652
Bunch Paper Length 653
FRU Removal and Replacement 653
Removing the Print Engine 654
Removing the Transport 655
Removing the Hopper 655
Removing the Main Control Board 656
Removing the Sub Board 656
USB Journal Printer 657
Introduction 657
Description 657
Power Requirements 657
Environmental Requirements 657
Paper Specification 658
Paper Roll 658
Printable Area 658
Journal Paper Low 658
Sensor Locations 659
Troubleshooting 659
LEDs Location and Meaning 659
Module Error Messages 660
General Checks 661
Diagnostics 661
Level 0 Diagnostics 661
Start-up Tests 661
LED Diagnostic Displays 662
Test Selected By Dip Switch 662
Switch and LED Locations 662
How to Enter a Test 663
Rolling ASCII Print Tests 663
“H” Print Test 665
Dot Check Pattern Test 665
Sensor Level Adjustment 665
Printer Configuration Printout 666
Level 1 Diagnostics 666
Sensor Test 666
Print Quality Test 666
Winding Motor Test 666
Paper Feed Motor Test 667
Level 3 Diagnostics 667
S_Data 667
Tallies 667
Strapping 667
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NCR SelfServ 84 ATM Service Manual xxvii
CONTENTS
Switches 667
Adjustments 668
Module Removal and Replacement 668
Head Assembly 669
Cabling 671
Connector Assignment/Pinouts 671
Pin Assignments 671
USB Receipt Printer 672
Introduction 672
Description 673
Power Requirements 673
Paper Specification 673
Printable area 673
Black Mark Alignment 673
Receipt Paper Low 673
Sensor Locations 674
One-sided Single Roll 674
Two-sided Single Roll 674
One-sided Dual Roll 674
Two-sided Dual Roll 675
Troubleshooting 676
LEDs Location and Meanings 676
Module Error Messages 677
General Checks 679
Diagnostics 680
Level 0 Diagnostics 680
LED Diagnostic Displays 681
Device Diagnostics 681
Sensor Test 681
Print Quality Test 681
Print Quality Test - Front Hopper 682
Print Quality Test - Rear Hopper 682
Print Alignment Test 682
Slew Test 682
Transport Forward Test 682
Paper Feed Motor(s) Test 682
Knife Cut Test 683
Fascia Alignment Test 683
Slew To Black Mark Test 683
Cut And Capture Test 683
Service Tallies 683
Strapping 684
Fuse 684
Adjustments 684
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xxviii NCR SelfServ 84 ATM Service Manual
CONTENTS
Printer Configuration Printout 685
Printer Sensor Re–calibration Procedure 685
One–sided (1ST) Single Roll with or without Capture 685
One–Sided (1ST) Dual Roll with or without Capture 686
Two–Sided (2ST) Single Roll with or without Capture 687
Two–Sided (2ST) Dual Roll with or without Capture 689
FRU Removal and Replacement 691
Transport 691
Dual Feed Mechanism (Standard) 692
Dual Feed Assembly (Stamp) 693
Print Engine 693
One-sided 693
Two-sided 695
Fuse 696
One-sided Printer 696
Two-sided Printer 696
Front Hopper 697
Single Roll 697
Dual Roll 698
Rear Hopper 699
Hopper Low Sensor Harness 700
Connector Assignments/Pinouts 701
Logic Board 701
One Sided 701
Two Sided 702
Pin Assignments - USB connector (J6) 702
Single Roll Drive Board 703
One-sided 703
Two Sided 703
Dual Roll Control Board 704
Cabling 704
Test/Adjustment Tools 704
Preventive Maintenance 704
USB Statement Printer 705
Introduction 705
Description 705
Power Requirements 705
Paper Specification 705
Black Mark Cut Position Offset 706
Statement Paper Low 706
Statement Paper Low 706
Sensor Locations (1ST and 2ST) 707
Troubleshooting 707
Module Error Messages 707
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NCR SelfServ 84 ATM Service Manual xxix
CONTENTS
General Checks 708
Diagnostics 709
Level 0 Diagnostics 709
LED Diagnostic Displays 709
Level 1 Diagnostics 710
Print Test 710
Rolling ASCII Print Tests 710
“H” Print Test 710
Dot Check Pattern Test 710
Graphics Print Test 711
Adjustments 711
Sensor Test 711
Print Quality Test 711
Printer Alignment Test 712
Slew Test 712
Slew To Black Mark & Cut Test 712
Transport Forward Test 712
Paper Feed Motor Test 712
Knife Cut Test 712
Cut And Capture Test 713
Cam Motor Test 713
Fascia Alignment Test 713
Level 3 Diagnostics 713
Tallies 713
Strapping 714
Fuse 714
Adjustments 715
FRU Removal and Replacement 715
Transport 715
Print Engine 716
Hopper 717
Engine Signal Cable 717
Paper Low Sensor Cable Assembly 718
Capture Bin Full Sensor 718
Cabling 718
Connector Assignments/Pinouts 719
Logic Board 719
Board Layout 719
Pin Assignments - USB I/F connector 719
Drive Board 720
Pin Assignments - Power connector 720
Test/Adjustment Tools 721
Stirling Receipt Printer 722
Introduction 722
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xxx NCR SelfServ 84 ATM Service Manual
CONTENTS
Description 722
Power Requirements 722
Paper Specification 722
Printable Area 722
Black Mark Alignment 722
Receipt Paper Low 722
Sensor Locations 723
Transport 723
Engine and Feeder 724
Hopper 725
Electrical System 726
Troubleshooting 727
LEDs Location and Meaning 727
Module Error Messages 728
General Checks 731
Diagnostics 732
Level 0 Diagnostics 732
LED Diagnostics Display 732
Device Diagnostics 733
Sensor Test 733
Print Quality Test 733
Print Quality Test - Front Hopper 734
Print Quality Test - Rear Hopper 734
Print Alignment Test 734
Slew Test 734
Transport Forward Test 734
Paper Feed Motor(s) Test 734
Knife Cut Test 734
Fascia Alignment Test 734
Slew to Black Mark Test 735
Cut and Capture Test 735
Service Tallies 735
Strapping 736
DIP Switch Configuration 736
Adjustments 736
Printer Configuration Printout 737
Printer Sensor Re-calibration Procedure 737
One–sided (1ST) Single Roll with or without Capture 737
One-Sided (1ST) Dual Roll with or without Capture 738
Two-Sided (2ST) Single Roll with or without Capture 739
Sensor Re-calibration Procedure 739
Two-Sided (2ST) Dual Roll with or without Capture 741
Sensor Re-calibration Procedure 741
FRU Removal and Replacement 742
Transport Assembly (Standard and Capture) 743
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NCR SelfServ 84 ATM Service Manual xxxi
CONTENTS
Removal 744
Replacement 745
Single Feeder Damper 746
Removal 746
Replacement 748
Main Engine Assembly (1ST and 2ST) 751
Removal 751
Replacement 753
Hopper Assembly 753
Removal 754
Replacement 754
PCB (1ST and 2ST) 754
Removal 754
Replacement 757
Dual Feeder Assembly 758
Removal 758
Replacement 762
Thermal Head Assembly (1ST) 763
Removal 763
Replacement 765
Thermal Head Assemblies (2ST) 765
Removal 765
Replacement 770
Cutter Assembly 770
Removal 771
Replacement 776
Transport Belt and Tension Springs 778
Removal 778
Replacement 783
Connector Assignment/Pinouts 789
USB Type B 789
PinSignal1VBUS2D-3D+4GND 789
Power 789
PinSignal124V RTN224V 789
Cabling 789
Test/Adjustment Tools 789
Preventive Maintenance 789
12. SCANNERS
Barcode Scanner 791
Introduction 791
Safety Compliance 791
Description 791
UBAR 1 & 2 791
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xxxii NCR SelfServ 84 ATM Service Manual
CONTENTS
UBAR 2.5 792
Troubleshooting 792
Module States 792
Cleaning Viewing and Illumination Windows 793
Diagnostics 793
Reporting 793
Self Test 793
Level 3 Diagnostics 793
Strapping 793
Adjustments 794
Module Removal and Replacement 794
Cabling 794
Connector Assignment/Pinouts 794
UBAR 1 & 2 794
Illumination IR LED Driver Board 794
UBAR Interface PCB 795
UBAR 2.5 796
Test/Adjustment Tools 796
ID Scanner 798
Introduction 798
Description 799
Mechanical Specifications 799
Features 799
Technical Specifications 800
Machine Readable Zone (MRZ) Decoding 800
Imaging 800
Electrical Specifications 800
Hardware Variants 801
Error Messages 801
Testing 802
Diagnostics 805
Lighting Indicators 805
Device Diagnostics 806
Device Self Test 808
Tallies 809
Debug 810
Strapping 810
Adjustments 811
Configuration Properties 811
FRU Removal and Replacement 811
Cabling 811
Connector Assignments/Pinouts 812
RJ45 812
DC 812
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NCR SelfServ 84 ATM Service Manual xxxiii
CONTENTS
USB 813
Test/Adjustment Tools 813
Preventive Maintenance 813
13. DISPENSERS
Coin Dispenser (Hopper Style) 815
Introduction 815
Description 815
Weight 816
Mounting 816
Power 816
Control Board 816
Hopper Assembly 817
Jam Rate 817
Hopper Bin Numbering 818
Chute Orientation 819
Dispense Sequence 819
Sensor 819
Status Lights 820
Currency Configuration 820
Security 821
Container Capacities 821
Error Messages 826
Diagnostics 828
Level 0 Diagnostics 828
Level 1 Diagnostics 829
Level 3 Diagnostics 829
S_DATA 829
Byte 0 (Module) 829
Byte 1-8 (Hoppers) 830
Tallies 830
Coin Dispenser Self Test 831
Strapping 831
Adjustments 831
Default Hopper Thresholds 831
Entering Threshold Values 831
Hopper Configuration Menu 832
FRU Removal and Replacement 832
CX Coin Dispenser 833
Replacing the Control Board 833
Harnessing 835
Replacing the Rotor 838
Hopper Cover 839
Replacing the Complete Hopper Cover 840
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CONTENTS
Replacing the Frame or Lid 840
Replacing the Hopper Bin 841
Replacing the Hopper Assembly 843
CX25 Coin Dispenser 844
Replacing Control Board 844
Harnessing 845
Replacing the Rotor 846
Replacing the Hopper Cover 847
Replacing the Hopper Bin 847
Replacing the Hopper Bin Extension 848
Replacing the Hopper Assembly 848
Test/Adjustment Tools 849
Preventive Maintenance 849
S2 Currency Dispenser 850
Introduction 850
Description 850
Weight 851
Presenter Core 852
Nose 852
Carriage 853
Bill Aligner Module (BAM) 854
Single Note Transport (SNT) 854
Main Motor and Pump Assembly 855
Double Pick Module 855
Single Pick Module 856
Currency Cassette 856
Purge Bin 857
Status Indicator Lights 857
Vacuum System 858
Main Control Board 859
5/6 Hi Expansion Board 860
Serial Number Read 860
Electrical System 862
5/6 Hi Expansion Board ‐ 5 High 863
Sensors 864
Troubleshooting 865
Error Messages 865
Control Board 865
Pick Module 867
Cassette 869
Purge Bin 871
Divert Area 871
Reject Area 871
Retract Area 871
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NCR SelfServ 84 ATM Service Manual xxxv
CONTENTS
Carriage 872
Single Note Transport 876
Presenter 879
Exit Shutter 882
Suction Cups 883
Media Aligner 884
Vacuum System 884
Serial Number Read 885
Troubleshooting Procedures 886
Carriage Alignment 886
Carriage Motor Cover 887
Carriage Umbilical Cable 888
Carriage Plates Parallel When Open 891
Carriage Movement 892
Checks with Carriage Removed from Presenter 892
Diagnostics 894
Level 0 Diagnostics 894
Level 1 Diagnostics 895
Action Requests 897
Clear 898
Stack 898
Present 898
Retract 899
Self Test 899
Learn Measurement 900
Set Guidance Lights 900
Prepare for Shipment 900
Enable Stack Ready 901
Calibrate Sensors 901
Diagnostics Tests 901
Pick Arm Test 902
Pick Valve Test 902
Shutter Test 905
Divert Gate Test 905
SNT Test 905
Carriage Test 905
Clamp Test 906
Media Deflector Test 907
Read Sensors Test 907
Error Codes 912
M_Status and M_Data 912
Tallies 913
Strapping 915
Adjustments 915
Pick Module Timing Procedure 915
4–High Dispenser 915
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xxxvi NCR SelfServ 84 ATM Service Manual
CONTENTS
5–High Dispenser 916
Cleaning Serial Number Read Transport Cameras 917
S2 Carriage Offsets for Open and Latchfast Purge Bins 917
Latchfast Bin Latch 918
Jam Clearance 918
How to move the Carriage to the Closed position 919
HETS Calibration 919
Setting Node Parameters 920
Change Parameter Errors 921
Currency Evaluation Qualification Procedure 922
Establishing Singularity and Width 922
Calculation of Reject Rate 925
Error Messages 925
Authorization and Authentication Procedure 925
Parts Validation 925
Authentication 926
Dispense Protection Configuration 927
Purge Bin Configuration 927
FRU Removal and Replacement 931
Carriage Umbilical Harness 933
Removing the Carriage Umbilical Harness 933
Replacing the Carriage Umbilical Harness 934
Carriage 935
Removing the Carriage 935
Replacing the Carriage 936
Nose 938
Removing the Nose 938
Replacing the Nose 939
Bill Aligner Module (BAM) 939
Removing the BAM 940
Replacing the BAM 942
Single Note Transport (SNT) 943
Removing the SNT 943
Replacing the SNT 945
Main Motor and Pump Assembly 945
Removing the Motor and Pump Assembly 945
Replacing the Motor and Pump Assembly 946
Double Pick Module 947
Removing the Double Pick Module Assembly 947
Replacing the Double Pick Module Assembly 951
Single Pick Module 951
Removing the Single Pick Module Assembly 951
Replacing the Singe Pick Module Assembly 953
Main Control Board 954
Removing the Main Control Board 954
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NCR SelfServ 84 ATM Service Manual xxxvii
CONTENTS
Replacing the Main Control Board 954
5/6 Hi Expansion Board 954
Removing the 5/6 Hi Expansion Board 954
Replacing the 5/6 Hi Expansion Board 954
Pick Support Frame 955
Removing the Pick Support Frame 955
Replacing the Pick Support Frame 955
Latchfast Security Plate 955
Removing the Latchfast Security Plate 955
Replacing the Latchfast Security Plate 956
Presenter Core 956
Removing the Presenter Core 956
Replacing the Presenter Core 959
Presenter Assembly 960
Removing the Presenter Assembly 960
Replacing the Presenter Assembly 960
Cabling 961
Presenter Harness 961
Interface Harness 964
S2 Double Pick Module Harness 964
Single Pick Module Harness 967
Carriage Position Sensor Harness 968
Dual Cassette ID Harness 968
Single Cassette ID Harness 969
SNT Harness 970
BAM CIC Harness 971
Purge Bin LEDs Interface 971
Purge Bin Interface Harness 972
State of Health Harness 972
Test and Adjustment Tools 972
Glossary of terms 973
S2 Dispenser Cassette 974
Introduction 974
Tamper Indicator 975
Cassette Identification Code 975
Cassette Body and Lid Marking 976
Cleaning 976
MFR Shutter 977
Introduction 977
Description 977
Summary 977
Configurations 977
Mechanical 980
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NCR SelfServ 84 ATM Service Manual
CONTENTS
Connector Assignments/Pinouts 980
DC 981
Product Comms (I2C) 981
Troubleshooting 981
Error Messages 981
Clearing Jammed Media 981
Diagnostics 982
Level 1 Diagnostics 982
Self Test 982
Strapping 982
Adjustments 982
FRU Removal and Replacement 983
Test/Adjustment Tools 983
Cabling 983
Shutter optical sensor harness 983
14. DEPOSIT
Bunch Note Acceptor (UD700) 985
Introduction 985
Description 986
Sensors and Actuators 987
Escrow Unit 987
Inlet Unit 988
Reject and Feed Unit 988
Main Transport Unit 989
Bill Validator 989
Cassette Unit 990
Garage Unit 990
Specification 990
Currency 990
Polymer Media 991
Mechanism 991
Communication 992
Useful Reference Material 992
Cleaning Materials 992
Troubleshooting 992
Module Error States 992
Device 992
M_Status: 01 992
M_Status: 03 993
M_Status: 04, 11 993
M_Status: 13 993
M_Status: 14, 15 993
Shutter 993
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NCR SelfServ 84 ATM Service Manual xxxix
CONTENTS
M_Status:29 993
M_Status: 35, 36 994
Cash Bin 994
M_Status: 33 994
Transport 994
M_Status: MS11. M_Data: 3011. 994
M_Status: MS22. M_Data: 3202 & 3205. 995
M_Status: MS22. M_Data: 3206. 996
M_Status: MS22. M_Data: 3203. 998
M_Status: MS22. M_Data: 3303. 999
M_Status: MS22. M_Data: 3201. 999
Bill Validator (BV) 1000
M_Status: MS23. M_Data: 8B52. 1000
M_Status: MS23. M_Data: 8B50. 1001
M_Status: MS22. M_Data: 3201. 1003
Escrow 1004
M_Status: MS24. M_Data: 0272. 1004
M_Status: MS22. M_Data: 3304. 1005
M_Status: MS24. M_Data: 0202. 1006
Inlet 1007
M_Status: MS26. M_Data: 0120. 1007
M_Status: MS26. M_Data: 3101, 0105 & 0106. 1008
Cassette 1009
M_Status: MS25. M_Data: 3207. 1009
M_Status: MS25. M_Data: 5201 & 5202. 1013
Picking 1013
M_Status: MS22. M_Data: 3211. 1013
Reject 1014
M_Status: MS27. 1014
Diagnostics 1015
BNA Diagnostics Procedure. 1018
Level 1 Diagnostics 1019
Level 3 Diagnostics 1025
S_DATA 1025
Tallies 1026
Strapping 1026
Adjustments 1027
Module Removal and Replacement 1027
Cassette 1027
Infeed Unit 1029
Infeed Unit (without clearance at rear of safe) 1030
Feed Reject Unit 1033
Recognition Unit 1035
MBV Harness Assembly 1037
Escrow 1038
Main Transport 1039
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xl NCR SelfServ 84 ATM Service Manual
CONTENTS
Control Board 1040
Cassette Connector (Front Access) 1041
Cassette Connector (Rear Access) 1042
MBV L Shaped PCB 1043
Door Switch Assembly (Front Access) 1045
Door Switch Assembly (Rear Access) 1046
Drawbridge Assembly 1047
Garage Unit 1049
Cabling 1049
Connector Assignment/Pinouts 1050
Communication 1050
Shutter/MEI Control 1050
Test/Adjustment Tools 1050
iTRAN Scalable Check Processor 1051
Introduction 1051
Description 1051
Document Path 1052
Security Shutter 1053
Infeed - Single 1053
Infeed - Bunch 1053
De-skew Mechanism 1054
Front And Rear Cameras 1054
MICR Reader Module 1054
Transport Mechanism 1054
Sensors 1055
Escrow And Re-buncher (ERBM)(Bunch Feed variant only) 1057
Rear Endorse Printer 1057
Bin Module 1058
Specification 1058
Checks 1058
Power Requirement 1058
USB 1058
Weight 1059
Test Tools 1059
Adjustments 1059
Configuration 1059
Module Configuration 1060
Copy Module Load Files From Removable Media 1060
Display Version Number 1060
Display Module Information 1060
Copy SCPM Trace Logs to Removable Media 1060
Mechanical Adjustments 1060
Infeed 1060
Connector Assignment 1062
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NCR SelfServ 84 ATM Service Manual xli
CONTENTS
Main Control Board 1062
Internal Cables 1062
Transport Motor/Solenoids 1063
MICR 1063
Deskew/Feeder Harness 1063
Infeed - Short 1064
Infeed - Medium 1064
Stacking Bin Panel Mount 1064
Stacking Bin Interface 1065
Stacking Bin Flag Sensors 1065
Troubleshooting 1065
Module Error States 1065
Diagnostics 1068
Level 0 Diagnostics 1068
First phase 1069
Second Phase 1069
Device Self Test 1070
Bunch Feed with Escrow Variant 1070
Single Feed 1071
Device Diagnostic Tests 1071
Enable 1071
Eject 1072
Endorse, Image and Capture 1072
Capture Bin 1 1072
Capture Bin 2 1073
Rebunch 1073
Clear 1073
Display Front Image 1074
Display Back Image 1074
Sensors * 1074
Shutter * 1074
Feeder Cycle * 1074
Deskew Cycle * 1074
Endorser Cycle * 1074
Solenoid * 1074
Transport Motor * 1075
Stacking Bin Integrity * 1075
Escrow/Rebunch Integrity * 1075
Device Integrity * 1075
Run to Run * 1075
LEVEL 3 DIAGNOSTICS 1076
S_Data 1076
Tallies 1076
ERROR CODES 1077
M_Status and M_Data 1077
Module Removal and Replacement 1077
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xlii NCR SelfServ 84 ATM Service Manual
CONTENTS
Bin Module 1078
Infeed (Bunch) 1079
Feeder 1080
ERBM 1081
Core Module 1082
Bad Actor Checklist and Alignment Instructions 1083
Introduction 1083
Reference Documents 1083
Tools Required 1083
6632 and 6634 Checklist and Alignment Instructions 1084
1. Revision Level of SCPM FRUs 1084
2. Log Book and Devlogs 1085
3. SCPM Tray 1085
4. SCPM Racking 1086
5. SCPM In-feed Transport Alignment 1086
6. SCPM In-feed Transport Engagement 1086
7. Fascia Alignment (6632 only) 1087
8. Shutter Test 1087
9. SCPM Mounting Tray Adjustment 1087
10. Media Preparation and Testing 1089
11. Run to Run Test 1089
12. Camera Test 1089
13. Completing the Adjustment Procedure 1090
Checklist Summary 1090
6638 Checklist and Alignment Instructions 1091
1. Revision Level of SCPM FRUs 1091
2. Log Book and Devlogs 1092
3. General Environment 1092
4. Inner Fascia Gasket 1092
5. Screws on LHS of SCPM 1092
6. SCPM Tray 1093
7. Outer Fascia Opening and Closing 1093
8. Sidebox Squareness Relative to the Safe 1094
9. SCPM In-feed Transport Alignment 1097
10. SCPM In-feed Transport Engagement 1098
11. Shutter Test 1098
12. Media Preparation and Testing 1099
13. Run to Run Test 1099
14. Camera Test 1099
15. Completing the Adjustment Procedure 1100
Checklist Summary 1100
Scalable Deposit Module 2 1102
Introduction 1102
Specification 1103
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NCR SelfServ 84 ATM Service Manual xliii
CONTENTS
Item Criteria 1103
Power Requirement 1103
USB 1103
Description 1103
Infeed 1104
Core Module 1104
Tiltenator 1104
Feeder 1104
Endorser 1105
Re-buncher 1106
Deposit Validator Module (DVM) 1107
Escrow 1107
Lower Transport 1108
Capture Bin Module (CBM) 1108
Item Paths 1109
Accepted Items 1109
Rejected Items 1110
Returned Items 1111
Sensors 1112
Status Indicators 1114
Overall Device Status 1114
Individual Area Status 1114
Access to Lower Transport and Escrow 1115
Troubleshooting 1116
Module Error States 1116
Shutter 1117
Endorser Ribbon 1118
SDM2 Core 1118
Infeed 1124
Feeder 1125
Deposit Validation Module 1127
Rebuncher 1129
Escrow 1131
Capture Bin Module 1133
How Chronic Jams are Reported 1135
Troubleshooting Procedures 1135
Post-troubleshooting Checks 1136
M_Status 20 - Jam at TS19 1136
M_Status 20 - Jam at TS20 Failure to Eject or Rebuncher Not Empty 1137
M_Status 22 - DVM Alignment and Mounting 1138
M_Status 34 - Bin Not Properly Racked In 1140
M_Status 38 - MICR Idler Shafts Seated Incorrectly 1141
M_Status 38 - Media at TS15 (Lower Transport) 1141
M_Status 38/39 - Unable to Clear Jammed Items from Escrow 1142
M_Status 53 - Garage Transport Guide Shafts Incorrectly Seated 1144
M_Status 59 - Infeed not mounted correctly 1145
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xliv NCR SelfServ 84 ATM Service Manual
CONTENTS
M_Status 68 - Position and connection of yellow bridge 1146
M_Status 69 - Pressure Plate/Tiltenator Home Fault or Motion or Light
Pinch Sensor Fault 1146
M_Status 72 - Rebunch Hardware Fault, No Document in Rebunch 1148
M_Status 80 - Tiltenator Not Closed Properly 1148
Lower Transport 1149
Endorser 1151
Bunch Return 1153
CBM 1154
Media Tests 1155
Media successfully run to cash bin, check bin, reject bin 1, reject bin 2 1155
Bunch of at least 30 items inserted and returned to user 1156
Camera images verified clean front and back 1156
MICR read successfully 1156
Clear Print from the Endorser Ribbon 1156
Jam Clearance 1157
Infeed Jam 1157
Feeder Jam 1157
DVM Jam 1158
Core Jam 1159
Rebuncher Jam 1160
Escrow Jam 1162
Capture Bin Jam 1163
Cleaning 1164
Summary of cleaning tasks 1164
Recommended Tools for Cleaning 1165
Cleaning Instructions 1166
Infeed 1166
Tiltenator 1166
Separator 1167
Deskew 1167
DVM 1168
MICR Guide / Corner Drive 1170
Rebunch 1173
Lower Transport / Endorser 1173
Garage and Bins (CBM) 1175
Diagnostics 1176
Level 0 Diagnostics 1176
Controller Board LEDs 1176
USB and Processor Heartbeat LEDs 1177
UDFD Transmit LEDs 1177
Level 1 Diagnostics 1178
Device Self Test 1178
Device Diagnostic Tests 1179
Level 3 Diagnostics 1187
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NCR SelfServ 84 ATM Service Manual xlv
CONTENTS
S_Data 1187
Tallies 1187
Error Codes 1189
M_Status and M_Data 1189
Adjustments 1189
Module Configuration 1189
Set CodelineFormat for SysApp ENABLE 1189
Display Version Number 1189
Display Module Information 1189
Display Template Information 1190
Copy SDM2 Trace Logs To Removable Media 1190
FRU Removal and Replacement 1190
Infeed 1191
Removal 1191
Replacement 1194
Bill Validator (DVM) 1198
Removal 1198
Replacement 1200
Rebuncher 1201
Removal 1201
Replacement 1202
Core 1204
Removal 1204
Lower Transport 1206
Removal 1206
Replacement 1209
Escrow 1211
Removal 1211
Replacement 1215
Capture Bin Module (CBM) 1217
Stacking Bins 1219
Connector Assignment 1220
SDM2 Main Controller Board 1220
SDM2 CBM Board 1221
Cabling 1221
Limit Switch 1221
Bunch Return Sensors 1222
Cash or Cheque Bin 1222
Cable A 1223
Cable B 1224
Cash or Cheque Bin to PCB 1225
CBM to Controller 1226
DVM to Controller 1227
Escrow to Motor 1227
Escrow Large DC Motor 1228
Garage Bin Detect 1228
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xlvi NCR SelfServ 84 ATM Service Manual
CONTENTS
Garage Guide Sensors 1229
Garage Motors and Solenoids (View 1of 2) 1230
Garage Motors and Solenoids (View 2of 2) 1231
Infeed to Control 1232
Infeed Devices Short (View 1of 2) 1233
Infeed Devices Short (View 2of 2) 1234
Infeed Devices Mid Short (View 1of 2) 1235
Infeed Devices Mid Short (View 2of 2) 1236
Infeed Devices Mid Long (View 1of 2) 1237
Infeed Devices Mid Long (View 2 of 2) 1238
Infeed Devices Long (View 1 of 2) 1239
Infeed Devices Long (View 2 of 2) 1240
Lower Transport (View 1 of 2) 1241
Lower Transport (View 2 of 2) 1242
MICR to Controller 1242
Motors Solenoid Infeed (View 1 of 2) 1243
Motors Solenoid Infeed (View 2 of 3) 1244
Motors Solenoid Infeed (View 3 of 3) 1245
Rear Guide Sensors 1246
Rebuncher (View 1 of 2) 1247
Rebuncher (View 2 of 2) 1248
Reject Bin Single 1249
Reject Bin Double 1250
SDM2 DC Interlock 1251
SDM2 Interlock Switch 1251
Tilt Lower Sensors 1252
Tilt Upper Sensors 1252
TS4 LED Harness 1253
UDFD to Controller 1253
UDFD to Mouse Sensor 1254
UDFD Top to Bottom 1254
Upper Guide Sensors (View 1 of 2) 1255
Upper Guide Sensors (View 2 of 2) 1256
Test Tools 1256
Preventive Maintenance 1257
15. RECYCLERS
Cash Acceptor and Recycler 1259
Introduction 1259
Description 1260
Currency Dimensions 1261
Currency length (long edge) 1261
Currency width (short edge) 1261
Mechanism 1261
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NCR SelfServ 84 ATM Service Manual xlvii
CONTENTS
Movement Of Notes 1262
Note Categorisation 1263
Accept (Primary Receipt of Notes) 1264
Deposit (Secondary Receipt of Notes) 1265
Refund (Cancel Deposit) 1266
Dispense (GBRU Only) 1267
Capture 1267
Dual GBNA/GBRU 1268
Power Requirement 1269
Sensors And Actuators 1269
Pre-Acceptor 1271
Separator 1273
Escrow / Reservoir 1275
Upper Transport 1276
BV Entry Transport 1277
Bill Validation Structure 1277
Lower Transport 1278
Lower Base 1278
Currency Cassette 1279
Troubleshooting 1280
Status Indicator Lights 1280
Error Messages 1282
FRU Locations 1282
Error Tables 1283
Jam Clearance – Upper Module 1294
Pre-acceptor 1295
Separator (Stack Area) 1297
Top Module 1301
Separator Transport 1302
Bill Validator (BV) 1303
Post-BV Transport 1303
Pre-Bill Validator (BV) Transport 1303
Reject Transport 1304
Escrow Transport, Escrow, and Reject Reservoir 1304
Closing the Top Module 1306
Bunch Transport 1307
Cassette Transport and Fixed Reject Bin 1308
Cassette Transport and Removable Reject Bin 1309
Foreign Object Removal 1312
Pre-acceptor 1313
Separator (Stack Area) 1317
Separator Transport and Bill Validator 1319
Diagnostics 1320
Level 0 1320
Level 1 1320
Dispense Functionality 1321
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xlviii NCR SelfServ 84 ATM Service Manual
CONTENTS
Security 1321
Dispense Authorisation 1321
Clear IN 1322
Accept 1322
Encash 1322
Refund 1323
Status 1323
Status Test Output 1323
Report Definitions 1325
Deposit Run-To-Run Sequence1 1325
Deposit Run-To-Run Sequence 2 1325
Shutter Test 1326
Set Notes 1326
Stack 1326
Present 1326
Dispense 1326
Test Cash Units 1326
Test Guide Light 1326
Dispense Run-To-Run Sequence 1326
Motor Test 1327
Save Statistics 1327
Save BV Info 1327
M_Status And M_Data 1327
Level 3 1327
S_DATA 1327
Tallies 1328
Strapping 1329
Adjustments 1329
Facia Shutter Alignment 1329
Lower Module To Upper Module 1331
Push Latch 1331
Interlock Switch 1333
Old Style 1333
New Style 1334
Belt Tension 1336
Gear Timing 1336
Bill Validator Calibration 1337
Cleaning 1338
Calibration 1341
Module Removal and Replacement 1342
FRU/Module Replacement 1342
FRU Locations 1343
FRUs In The Upper Module 1344
Bill Validator BV Unit - Removal 1344
Bill Validator BV Unit - Replacement 1346
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NCR SelfServ 84 ATM Service Manual xlix
CONTENTS
BV Fan - Removal (early units only) 1347
BV Fan - Replacement (early units only) 1347
Pre-Acceptor - Removal 1348
Pre-Acceptor - Replacement 1350
Escrow and Reservoir - Removal 1352
Escrow and Reservoir - Replacement 1355
Separator PCB (Mounted on Separator) - Removal 1357
Separator PCB - Replacement 1358
Gas Strut - Removal 1358
Gas Strut - Replacement 1359
Separator - Removal 1359
Separator - Replacement 1361
Removable Reject Bin - Removal 1361
Main Upper PCB - Removal 1362
Main Upper PCB - Replacement 1363
Upper Transport - Removal 1363
Upper Transport - Replacement 1366
BV Entry Transport - Removal 1367
BV Entry Transport - Replacement 1370
Separator to Escrow/Reservoir Timing Belts - Removal 1370
Separator to Escrow/Reservoir Timing Belts - Replacement 1371
BV Entry Transport to Upper Transport. Main Timing Belt - Removal 1372
BV Entry Transport to Upper Transport. Main Timing Belt -
Replacement 1373
FRUs In The Lower Module 1374
Push Latch - Removal 1374
Push Latch - Replacement 1374
Lower PCB - Removal 1375
Lower PCB - Replacement 1377
Lower Transport - Removal 1377
Lower Transport - Replacement 1379
Currency Cassette (Deposit/GBNA, Recycler/GBRU, With/Without
Keylock) 1380
Power Supply - Removal 1380
Power Supply - Replacement 1381
Power Supply Fuses 1381
Reed Switches - Removal 1382
Reed Switches - Replacement 1382
Motor Assembly (Recycler and Deposit) - Removal 1382
Motor Assembly (Recycler and Deposit) - Replacement 1383
Harnesses 1384
Cassette Connector Harness - Removal 1384
Cassette Connector Harness - Replacement 1386
Link Harnesses 1386
GBNA/GBRU to ATM Link Cable - Removal 1386
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CONTENTS
GBNA/GBRU to ATM Link Cable - Replacement 1391
Upper to Lower Module Link Cable - Removal 1392
Upper to Lower Module Link Cable - Replacement 1395
Upper Module Link Cable - Removal 1395
Upper Module Link Cable - Replacement 1398
Cabling 1398
Interlock Switch Connections 1398
Connector Assignment/Pinouts 1399
GBNA/GBRU To ATM Connectors 1399
Power Input Connector 1399
Communication 1400
PCB Connectors 1401
Tools 1405
Cash Acceptor and Recycler Cassettes 1406
Introduction 1406
Description 1406
Cassette Variants 1406
Standard and Extended Cassettes 1407
Cassette Sizes 1407
Note Sensing 1407
Currency Sizes 1408
Currency width (short edge) 1408
Currency length (long edge) for Deposit Cassettes 1408
Currency length (long edge) for Recycler Cassettes 1408
Currency length (long edge) for Enhanced Recycle Cassettes 1408
Power Requirements 1408
Cassette Operation and Replenishment 1408
Opening the Cassette 1408
Stage Operation for Deposit Cassettes 1411
Stage Operation for Recycle Cassettes 1412
Latching the Note Stage 1413
Unlatching the Note Stage 1414
Closing the Cassette 1416
Replenishment 1417
Preparing Currency 1417
Loading a Cassette 1418
Unloading a Cassette 1420
Transporting and Storing Cassettes 1420
Troubleshooting 1421
Diagnostics 1421
Strapping 1421
Adjustments 1421
Configuring the Cassette 1421
Configuring the Enhanced Recycle Cassette 1421
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NCR SelfServ 84 ATM Service Manual li
CONTENTS
Using the Narrow Setting 1421
Using the Wide Setting 1421
Using the Special Narrow Setting 1423
Setting The Note Guide Clearance 1425
Media Widths 1426
Number of Guides and Spacers to Use 1426
Cutting the Note Guide Spacers 1426
Setting Identification Codes 1429
Accessing the Magnets 1429
Cassette Body To Lid Identification 1430
Colour Code Labels 1431
Indelible Ink Marking 1431
Fitting an Adaptor for Standard Cassettes in Extended Variant 1431
Module Removal and Replacement 1434
Cabling 1434
Connector Assignment/Pinouts 1434
Tools 1434
16. SECURITY
Alarms 1436
Introduction 1436
Location 1436
Basic Alarm System 1436
Enhanced Alarm System 1437
High Security Alarm System 1438
Description 1438
Troubleshooting 1438
Diagnostics 1438
Level 0 1438
Level 1 1439
Level 3 1439
Strapping 1439
Adjustments 1439
Module Removal and Replacement 1440
Cabling 1440
Connector Assignments/Pinouts 1440
Alarm Termination Panels 1440
Basic 1440
Basic and Enhanced/High Security 1440
Silent Alarm Connector, J1C 1441
Door Switch Connector, J2 1441
Alarm Output Connector, J3 1441
Vibration Sensor Connector, J4 1442
Enhanced 1442
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lii NCR SelfServ 84 ATM Service Manual
CONTENTS
Basic and Enhanced/High Security 1442
Silent Alarm Connector, J1 1442
Door Switch Connector, J2 1443
Alarm Output Connector, J3 1443
Composite Attack Connector, J4 1443
I/O Panel Alarm Output Connector 1444
Test/Adjustment Tools 1444
MorphoSmart™ Compact Biometric Module (CBM) 1445
Introduction 1445
Troubleshooting 1445
Diagnostics 1446
Level 1 Diagnostics 1446
Self Test 1447
Damaged sensor 1448
Maintenance 1448
Configuration 1448
Cabling 1449
Connector Assignment/Pinouts 1449
Strapping 1449
Adjustment 1449
Preventive Maintenance 1449
FRU Removal and Replacement 1449
Test/Adjustment Tools 1449
MCRW Skimming Protection System 1450
Introduction 1450
Description 1450
Electrical 1452
Power Requirements 1452
Troubleshooting 1454
Module Error State Messages 1454
Diagnostics 1461
Diagnostic LEDs 1461
Device Diagnostics 1461
Post Repair Test: Run Sequence Test 1 (Applet 5) 1466
Transaction Service Tallies 1471
Device Self Test 1471
Configuration 1472
Strapping 1473
Adjustments 1474
Connector Assignments 1474
SPS Control PCB Connectors 1474
Driver Daughter PCB Connectors 1474
Cabling 1475
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NCR SelfServ 84 ATM Service Manual liii
CONTENTS
Daughter PCB to CAP/COIL PCB Harness 1475
Control PCB to CAP/COIL PCB Harness 1475
Control PCB to MCRW Harness 1476
DIP Card Reader Skimming Protection system 1477
Introduction 1477
17. MODULE REMOVAL AND REPLACEMENT
Module Removal 1479
Access to Topbox Modules and Devices 1479
Power Isolation 1480
Module Tray 1480
Removal 1480
Replacement 1482
Side Panels 1482
Removal 1482
Replacement 1484
UPS Racking 1485
Keypad 1486
Walk Up Removal 1486
Walk Up Replacement 1487
Drive Up Removal 1487
Drive Up Replacement 1488
Thermal Management Module (TMM) 1489
Removal 1489
Replacement 1491
Display 1491
Removal 1491
Replacement 1493
15 Inch Touchscreen 1494
Removal 1494
Replacement 1496
19 Inch Touchscreen 1496
Removal 1496
Replacement 1499
PC Core 1500
Removal 1500
Replacement 1501
PSU 1501
300W PSU 1501
Removal (recommended) 1501
Replacement 1502
Removal Alternative 1502
Replacement 1503
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liv NCR SelfServ 84 ATM Service Manual
CONTENTS
600W & 754W PSU 1503
Removal 1503
Replacement 1504
Uninterruptible Power Supply (UPS) 1505
Security Enclosure 1505
Removal 1505
Replacement 1506
Topbox 1506
Removal 1506
Replacement 1511
Shutter 1511
Removal 1511
Replacement 1514
Barcode Reader 1514
Removal 1514
Replacement 1515
Skimming Protection System (SPS) 1515
Removal 1515
Replacement 1518
Motorised Card Reader 1518
Removal 1518
Replacement 1519
Vertical DIP Card Reader 1519
Removal 1519
Replacement 1524
Axis IP Camera 1524
Removal 1525
Replacement 1526
Coin Module 1527
Removal 1527
Replacement 1528
Statement /Passbook Printer 1528
Removal 1528
Replacement 1528
Statement Printer 1528
Removal 1528
Replacement 1528
Cash Dispenser 1529
18. MISCELLANEOUS DEVICES AND INTERFACES
Enhanced Audio 1531
Introduction 1531
Description 1531
Diagnostics 1531
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NCR SelfServ 84 ATM Service Manual lv
CONTENTS
Tests 1531
Master Volume Control 1531
Microphone Volume Control 1532
Jack Sense 1532
Self Test 1533
Waveform Audio Tests 1533
MIDI Sequence Tests 1534
Microphone Test 1534
Strapping 1534
Configuration 1534
Master Volume Configuration 1534
Microphone Volume Configuration 1534
Preserve Audio Level 1534
Public Audio Level 1535
Sound Hardware 1535
FRU Removal and Replacement 1535
Cabling 1535
Connector Assignment/Pinouts 1535
Test/Adjustment Tools 1535
Preventive Maintenance 1535
Enhanced, Express Banking and MFR Miscellaneous
Interfaces 1536
Introduction 1536
Description 1536
Enhanced Miscellaneous Interface Board 1536
Remote Input/Output (RIO) Board 1537
Board Layout 1537
Enhanced Miscellaneous Interface Board 1537
Remote Input/Output (RIO) Board 1538
Public and Private Audio Interface 1538
Enhanced Misc IF 1538
Express Banking and MFR Misc IF 1538
Power Requirements 1538
Troubleshooting 1539
Diagnostics 1540
Diagnostics LEDs 1540
Polyswitches 1540
Strapping 1540
Adjustments 1540
FRU Removal and Replacement 1541
Cabling 1541
Interconnect Diagram 1541
RIO Enable Harness 1541
RIO/Advert Light Enable Harness 1542
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lvi NCR SelfServ 84 ATM Service Manual
CONTENTS
Connector Assignment/Pinouts 1542
Enhanced Misc IF Board Connectors 1542
+24V DC Power Connector (J5) 1542
USB Connector (J2) 1542
Audio Line I/P Connector (J1) 1542
Private Handset Microphone I/P Connector (J10) 1543
Private Handset Speaker O/P Connector (J11) 1543
Private Handset Hookswitch I/P Connector (J12) 1543
Microphone O/P Connector (J13) 1543
External Microphone I/P Connector (J14) 1544
Every Unit Item (EUI) I/O Connector (J3) 1544
Featurised I/O Connector (J4) 1545
Remote I/O Interface Connector (J7) 1545
Remote I/O Board Connectors 1546
+24V DC Power Connector (J1) 1546
Miscellaneous I/F Connector (J2) 1546
Alarms Status Connector (J3) 1546
Remote Status Indicators, Remote Relay & Night Deposit Connector
(J5) 1547
Reserved Input Connector (J4) 1547
Test/Adjustment Tools 1547
Preventive Maintenance 1547
Media Entry/Exit Indicators 1548
Introduction 1548
Description 1548
Troubleshooting 1548
Diagnostics 1549
Device Diagnostics 1549
Connector Assignments/Pinouts 1549
Strapping 1550
Adjustments 1550
Module Removal and Replacement 1550
Cabling 1550
Test/Adjustment Tools 1550
Public/Private Audio with Volume Control 1551
Introduction 1551
Description 1551
Strapping 1551
Adjustments 1551
Test Tools 1552
Cable Information 1552
Diagnostics 1552
Level 3 Diagnostics 1552
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NCR SelfServ 84 ATM Service Manual lvii
CONTENTS
S_DATA 1552
Troubleshooting 1553
19. SPECIAL PROCEDURES
Interactive Teller Troubleshooting 1555
Introduction 1555
Troubleshooting 1555
Audio 1555
Unit Position 1556
Power 1557
ID Scanner 1557
Interactive Teller Camera 1557
Microphone 1557
Signature Capture 1558
Handset 1558
Coin Dispenser 1558
Scalable Deposit Module 1558
REVISION TABLE
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1 NCR SelfServ 84 ATM Service Manual
1. INTRODUCTION
Reference and Safety Information 2
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NCR SelfServ 84 ATM Service Manual 2
REFERENCE AND SAFETY INFORMATION
REFERENCE DOCUMENTATION
This manual covers the devices used in the 6684 ATM and should be read in
conjunction with the following documentation.
l B006-7643 NCR 6684 ATM Parts Identification Manual
l B006-7523 NCR 6684 ATM Operator Overview
l B006-7478 NCR 6684 ATM Installation Guide
l B006-7519 NCR 6684 (WALK UP) ATM Site Preparation
l B006-7520 NCR 6684 (DRIVE UP) ATM Site Preparation.
SAFETY INFORMATION
Electronics Boards
WARNING
This equipment uses Lithium Batteries. There is a danger of
an explosion if a battery is incorrectly replaced. Replace only
with the same or equivalent type recommended by the
manufacturer. Dispose of used batteries according to local
environmental guidelines.
Access
WARNING
To prevent strain or injury when carrying out tasks on the
inner facia area of rear access terminals adjust your position
to ensure that your waist is at the level of the top of the
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3 NCR SelfServ 84 ATM Service Manual
security enclosure, allowing your chest and abdomen to lie
flat on the top of the security enclosure. Your feet should be
supported on a firm base.
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NCR SelfServ 84 ATM Service Manual 4
Barcode Reader
The Barcode Reader Module uses a class 2 laser emitter that may be uncovered if
the scanner engine is interfered with in any way.
WARNING
Use of controls or adjustments or performance of
procedures other than those specified herein may result in
hazardous radiation exposure.
Fluorescent Lamps
WARNING
Fluorescent Lamps in display and fascia assemblies contain
small amounts of mercury. Dispose of according to
applicable laws.
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5 NCR SelfServ 84 ATM Service Manual
2. PREVENTIVE MAINTENANCE
Preventive Maintenance Overview 6
Security Enclosure Heaters 19
USB 2D Barcode Reader (UBAR) 22
Bunch note acceptor (BNA3) preventive maintenance 23
Card Readers Preventive Maintenance 32
Cash Acceptor & REcycler Preventive Maintenance 33
Coin Dispenser Preventive Maintenance 53
Open Statement Printer 54
Passbook Printer 55
S2 Currency Dispenser 64
Security Enclosure 66
Scalable Check Processing Module (SCPM) Preventive Maintenance 67
USB Receipt Printer 68
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NCR SelfServ 84 ATM Service Manual 6
PREVENTIVE MAINTENANCE OVERVIEW
INTRODUCTION
This chapter provides a schedule of Preventive Maintenance (P.M.) to be carried
out for each device, and also general ATM-level P.M. tasks. For detailed information
on the device tasks, refer to the appropriate device P.M. chapter.
GENERAL & CABINETRY/FACIA CHECKS
With Power On
Every visit Discuss performance of the ATM with the custodian/operator/first line maintainer
and make notes of any entries in the logbook, which require resolution. Inspect for
vandalism and damage and advise the customer or customer representative of any
findings requiring repair.
Every visit Visually check for FRAUD/TAMPERING around the Keyboard, Fascia and Card
Reader. Check for foreign devices and extra wires or harnessing. Report such
activities to your Territory or Service Account Manager. DO NOT ATTEMPT TO
REMOVE A DEVICE, THERE MAY BE PERSONAL RISK - PLACE THE ATM OUT OF
SERVICE.
Every visit For remote sites, check for lighting around the building area. NCR is not responsible
for building lighting but does need to inform the proper persons (help desk or
branch persons) of any safety infractions or issues.
Every visit Report poor installation of Alarms/Comms cables to your territory manager. For
example excess cable loops lying in base of safe or cables interfering with moving
parts etc. Where possible tidy the installation to avoid ongoing interference with
moving parts.
Every visit Remove media stored within both top-box and security enclosures (paper rolls,
envelopes, statement paper etc.) Remove currency storage bags and any rubbish
lying inside the ATM.
Every visit Once the machine has been opened visually inspect the modules before you get
started. Check the cables and rails on all modules to ensure smooth operation.
Every visit Review error and tally logs either on-screen or printed and investigate any errors
that may require attention. Always print the tally logs and keep the last copy in the
logbook. There may be many Track 3 read errors on the MCRW and many
communication errors; these do not require any action.
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7 NCR SelfServ 84 ATM Service Manual
Every visit Observe the general appearance of the ATM cabinet and clean as necessary.
Every visit Verify all fans are operating correctly and are not noisy, including the safe, LCD and
power supply fans.
Yearly Clean CD/DVD-ROM drive with cleaning disk.
Yearly Clean the display. Ensure that the dust seal is present and in good condition.
Yearly Ensure that camera facia windows are clean. If, for any reason, the camera is
removed from the terminal, the opportunity should be taken to clean the inside of
the facia window and the camera lens
Yearly Using a vacuum cleaner, remove all accumulations of dust residue from the facia
jack socket.
Yearly Verify correct operation of AC interlock switches; ensure there is not excessive float
on the door when in the closed position that would allow the switch to operate
intermittently.
Yearly If fitted verify correct operation of auto supervisor by opening/closing of fascia -
listen for the click etc. Verify that there is not excessive float on the fascia or
cabinetry when in the home position that would allow the switch to operate
intermittently.
Yearly If the ATM is replenished by branch staff, ask them to remove all currency
containers and the currency from the currency cassettes, and return cassettes for
examination. Check correct operation of the cassette doors, brushes, spring fingers,
pusher plate, and pusher plate pressure. Check cassette note height and width
guide settings are correct, check for high spots in the settings.
Post-PM On units that have Audio feature, ensure that the feature is working by using a
test head phone set.
Ensure that all Media Entry Indicators are operational.
Let the custodian/operator/first-line maintainer run a test transaction.
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NCR SelfServ 84 ATM Service Manual 8
With Power Off
Yearly Where it is safe (incoming power to the ATM from the building supply is switched off,
and there is no danger to yourself or others from the electrical power), carefully
check the tightness of the power ground connection at the ATM.
Yearly Check the power ground (and polarity) at the wall outlet using a Circuit Tester (if
available). The outlet cover should not be removed - any issues should be escalated
to the customer for resolution. This is normally outside the scope of NCR Service
Contracts, but it is important for ATM performance.
Yearly Using a vacuum cleaner and (if necessary) air can, vacuum ALL internal surfaces of
the ATM including the PC core and fan, power supply, fans, and filters (where
applicable).
Yearly Verify correct operation of the fascia and appearance door locks, verify locks are
securely fastened and locking nuts have not backed off. Ensure fascia is latching into
position and door latch plates are adjusted correctly.
Yearly Ensure all fascia mounted shutter doors are aligned and move freely, clean if
necessary. Be sure that the shutters have a covering over the circuit board portion of
the shutter. Ensure shutter assemblies are fully tightened onto the fascia.
Yearly Lubricate the safe door hinges with lubricant A (or similar low viscosity oil) as
described in the relevant section of the service manual.
Yearly Verify harnessing is not being snagged/damaged during door opening/closing
operations and ensure harnessing has been tied back properly after part
replacement. Make sure all ground straps are fitted to shutter assemblies, facias and
to keyboards. Check harnessing is not being snagged/damaged during module
racking.
Yearly Ensure retract and slide assemblies are securely bolted in place.
Yearly If applicable, check condition of rain management components, ensure Mylar guides
aren't torn.
BARCODE READER
Every visit Clean the viewing window on the outside of the facia with a soft cloth or lens tissue
dampened with water (or a mild detergent - water solution). If a detergent solution is
used, rinse with clean lens tissue dampened with water only
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BUNCH NOTE ACCEPTOR
This table summarizes the schedule of P.M. tasks. See BNA2 or BNA3 Preventive
Maintenance chapter for detailed description of the tasks.
Every visit Clean all photo sensors are cleaned. Pay particular attention to the cleaning of the
recognition unit photo sensors and note surfaces, especially if high reject rates have
been reported.
BNA2: After cleaning, reset the sensor output values by a carrying out a force refund
or force encash. Sometimes the removal of a large accumulation of dust can require
the sensors to be adjusted, so if after cleaning and a reset the sensors are still
reporting as dirty, you should reset the sensors using dip switches as described in
BNA 2 P.M. chapter.
BNA3: sensors in the cassette should be cleaned using the cleaning plate provided
with the device. NCR part number 009-0024481 (set of 10 plates).
Every 3 The following items should be inspected for damage or slackness: Feed unit belts,
months recognition unit, transport belts, transport unit belts, reject unit transport, stacker
belts, escrow unit tapes, cassette stacker belts, and inlet unit transport belts. Replace
at FRU level if required.
Yearly Make sure the BNA transport aligns correctly at fascia.
Yearly Check the luminous power of the UV lamp in the recognition unit.
BUNCH RECYCLING MODULE
This table summarizes the schedule of P.M. tasks. See BRM Preventive
Maintenance chapter for detailed description of the tasks.
Every visit Remove dust and debris with a lint-free cloth/canned air/electric duster.
Every visit Check and clean all sensors with a cotton bud.
Every visit Check for damage to rubber rollers and flicker in the pocket; damage or slackening of
the escrow tape; and damage or stretching of the transport belts in the upper, lower,
bridge and vertical transports.
CARD READERS
This table summarizes the schedule of P.M. tasks. See Card Readers Preventive
Maintenance chapter for detailed description of the tasks.
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Motorised
Every visit Clean and inspect the read heads and smart contacts using Sys App cleaning test and
cleaning card (998-0052929), sprayed lightly with head cleaning fluid (603-8000539 or
603-9014721).
Every visit Clean rollers with soft cloth moistened with iso-propyl alcohol.
Every visit The shutter mechanism should be checked and adjusted for the shutter open and
width switch positions.
Every visit Verify MCRW transport aligns correctly at fascia.
Yearly The MCRW is to be replaced after every 383K transactions to minimize downtime and
improve reliability. This value should be reduced if the MCRW is located in a "dirty
hostile environment." If the MCRW was not swapped on the previous PM (refer to log
book), swap it with one that has been thoroughly refurbished.
Post-PM Using the appropriate speed test card, run card reader speed test.
test Ensure speed is 24 ±3%. -(not appropriate on VE or IMCRW Card Reader).
Where applicable check reading of track 1, 2 & 3 using diagnostics. - No Errors
reported.
Where applicable check Smart card operation using diagnostics.
Every visit Clean dip reader with cleaning card (998-0052929) sprayed lightly with head cleaning
fluid (603-8000539).
Check that the dip debris access through the dip chassis is clear and can allow the
passage of dust and debris to clear the transport.
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CASH ACCEPTOR AND RECYCLER
This table summarizes the schedule of P.M. tasks. See Cash Acceptor & Recycler
Preventive Maintenance chapter for detailed description of the tasks.
Every 3 months if average number of notes per day is more than 6000.
3/4/6 4 months if average number of notes per day is 2000 - 6000.
months 6 months if average number of notes per day is less than 2000.
l Preacceptor: clean sensors and belts.
l Separator stack: clean rollers.
l Separator transport: clean belts
l Pre-BV transport: clean belts and rollers.
l Bill validator: clean sensors, transport guide, rollers and belts. Calibrate the BV.
l Post-BV transport: clean belts.
l Escrow: clean sensors, belts and rollers.
l Reject transport: clean belts.
l Removeable reject bin: clean sensors and belts.
l Fixed reject bin: clean sensors and belts.
l Cassette transport: clean belts and rollers.
l Lower transport: clean belts and rollers.
l Cassettes: clean the exterior of the cassette and rollers.
CASH DISPENSERS
S1 Dispenser
This table summarizes the schedule of P.M. tasks. See S1 Dispenser Preventive
Maintenance chapter for detailed description of the tasks.
Every visit Use an air can or powered duster/compressor to remove dust from all areas of the
dispenser. Check for accumulations of dirt on sensors, belts and rollers.
Every visit Verify that the pick and presenter modules are correctly timed (D Wheel, Pick - Pick).
If you re-time the dispenser, check timing several times to be sure no teeth are
missing on any gears and timing stays true. As each pick module "D" lines up with the
sensor, check that the half round wheel is ready to contact the full circular wheel
inside the pick module. Worn or broken gears may warrant pick module replacement.
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Every visit Inspect the pick module for wear or damage to the following, replacing as necessary:
l pick cups and pick arm assembly
l vacuum hoses, T-connectors and the filter
l gears and belts
l ribbon cables to pick interface boards
l sensors.
Every visit Inspect the cassettes and check how well cash is loaded.
Yearly Ensure that the note flicker at the purge bin is present, replace broken flickers or cable
ties with a new flicker.
Yearly Disconnect the vacuum tube from the bottom pick solenoid; replace the vacuum filter
(445-0612449). When you disturb the air filter some dust will drop down the tubing, be
sure to clean this out.
Yearly Clean the LVDT sensor wheels with cotton buds and alcohol.
Yearly Check the stacker wheels for damage and schedule module replacement if required.
Yearly Check purge bin micro switch for damage.
Yearly Ensure pick frame cassette latches operate correctly and lock cassette into position.
Yearly Check presenter to safe door cam ramp height setting.
Yearly Clean scanner in serial note read transport using compressed air or a soft thin brush
or cotton bud. A build-up of dirt can be removed using a lint free cloth moistened with
soapy water or with an alcohol free wipe. Cleaning should be more frequent in units
with high note volume or which are installed in dusty locations.
N/A Lubrication - Lubrication is only required on 66XX dispenser products when
components are being replaced.
Post-PM Check that all interlock switches operate properly.
test Perform the following Diagnostic tests: Vacuum, Belt Alignment, Note Skew, Facia
Alignment and Shutter.
Load the ATM with test currency. Test dispensers to ensure proper operation of all
dispense modules. Dispense 1 bill to the front of the ATM; ensure proper delivery and
firm grip.
Post-PM If there has been a high reject rate or complaints about ATM keeping money, dispense
test 40 bills to ensure no bills are catching on (clipping) the shutter.
If clipping has occurred, verify correct operation of the shutter.
If clipping persists, then a module replacement should be scheduled and noted in the
log book.
If applicable, adjust the presenter height guide within the safe or on the safe door for
proper dispensing out the ATM.
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S2 Dispenser
This table summarizes the schedule of P.M. tasks. See S2 Dispenser Preventive
Maintenance chapter for detailed description of the tasks.
Every visit Remove any foreign objects, note fragments or paper clips.
Use an air can and vacuum to remove dust from all areas of the dispenser.
Remove note debris throughout the transport.
Every Visit Inspect the pick module for wear or damage or dirt build-up to:
- Pick cups and pick arm assembly
- Vacuum hoses and T-connections
- Air filter
- Gears and belts
- Sensors:
l Pick Sensors
l Width Sensor
l Stack Entry Sensor
l Divert Entry Sensor
l Carriage Bunch, Pre-Exit and Exit Sensors
l Carriage positions sensor and flags
l Purge Sensor (Reject Bin)
l Retract from Present (RFP) Entry Sensor
l Media deflector sensors
Yearly Check suction cups and replace if necessary.
Yearly Check that the pick modules are correctly timed.
If you need to re‐time the dispenser, check timing several times to be sure no teeth
are missing on any gears and timing stays true.
Worn or damaged gears may require a pick module replacement.
Yearly Check the SNT Flicker Pads and SNT Note Deflector for damage or wear.
Yearly Disconnect the vacuum tube from just below the air filter to prevent dust from
dropping down into the tubing and replace the filter.
If some dust does drop down into the tubing it must be cleaned out.
Yearly Check the HETS rollers for debris build-up and clean if necessary.
Yearly Check purge bin micro switch for damage.
Yearly Check the smooth insertion of cassettes and purge bins and that latches engage
easily.
Yearly Check the nose and carriage metalwork is not damaged or bent.
Yearly Check harnesses and parts that may contact the safe for damage.
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NCR SelfServ 84 ATM Service Manual 14
Yearly Look at tallies, SOH and enhanced diagnostics telemetry to see if any FRUs are out
of spec.
Yearly Run appropriate diagnostics for actions performed.
Yearly Check BAM edge register slides freely and BAM rack slides without interference.
Yearly Check carriage umbilical for wear or damage.
Yearly Clean scanner in serial note read transport using compressed air or a soft thin brush
or cotton bud. A build-up of dirt can be removed using a lint free cloth moistened with
soapy water or with an alcohol free wipe. Cleaning should be more frequent in units
with high note volume or which are installed in dusty locations.
Post-PM Check that all interlock switches operate properly.
test Perform the following Diagnostic tests: Pick Valve, Belt Alignment, Note Skew, Bunch
Splay, Facia Alignment and Shutter.
Load the ATM with test currency, test dispensers to ensure proper operation of all
dispense modules.
Dispense 1 bill to the front of the ATM; ensure proper delivery and firm grip.
Post-PM If there have been excessive purged notes or incorrect amounts dispensed, dispense
test 40 bills to ensure no bills are catching on (clipping) the shutter.
If clipping has occurred, verify correct operation of the shutter.
If clipping persists, then a module replacement should be scheduled and noted in the
log book.
If applicable, adjust the presenter height guide within the safe or on the safe door for
correct dispensing.
COIN DISPENSER
This table summarizes the schedule of P.M. tasks. See Coin Dispenser Preventive
Maintenance chapter for detailed description of the tasks.
Every 3 Clean with mild detergent on a damp cloth.
months
Yearly Inspect the hopper bins and rotor for wear and damage.
Yearly Clean all sensors using compressed air can/electric duster.
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CHEQUE PROCESSING MODULE
This table summarizes the schedule of P.M. tasks. See CPM4 or Preventive
Maintenance chapter for detailed description of the tasks.
Every visit Clean all sensors with a soft brush or compressed air can. Clean front and rear camera
using cleaning swabs (484-0051295). Clean all flat surfaces of transports using
cleaning tissues (484-0051501).
Every 3 Inspect the transport drive belts for damage, slackness or wandering. Replace at FRU
months level if required.
Yearly Verify CPM transport aligns correctly at fascia.
Post-PM Verify the operation of the shutter and transport, check print quality for fully formed
Test and legible characters and ensure camera images are clear.
ENVELOPE DEPOSITORY & DISPENSER (PPD)
This table summarizes the schedule of P.M. tasks. See Envelope Depository &
Dispenser Preventive Maintenance chapter for detailed description of the tasks.
Depository
Every 6 Install new inkjet print cartridge (009-0019525), usually supplied by customer. The ink
months jet print head should always be checked for end-of-shelf-life usage before insertion.
Yearly Replace the ink pad (445-0683162).
Yearly Use an air can and vacuum to remove dust from all areas of the depository.
Yearly Clean all belts and check for wear, if worn module replacement should be scheduled.
Yearly Inspect and clean all sensors.
Yearly Clean any evidence of ink droplets in the depository transport.
Yearly Clean the print head flex cable contacts. If contacts cannot be cleaned or if
contaminated, replacement should be scheduled.
Yearly Check for freedom of movement of anti-fish assemblies.
Yearly Verify PPD transport aligns correctly at fascia.
Post-PM Perform the SOH task saying the ink jet has been replaced. You will be prompted to
test insert an envelope. Verify the operation of the shutter and transport and check print
quality for fully formed and legible characters.
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Every visit Verify customer is loading envelopes in alternating manner.
Yearly Use an air can and vacuum to remove dust from all areas of the envelope dispenser.
Yearly Inspect and clean all sensors.
Yearly Clean belts with a dry cloth (do not clean with a cleaning solution).
Post-PM Verify correct operation of envelope dispenser using diagnostics.
test
FLUIDITI
The Yearly PM checks/tests for Fluiditi require ATM power to be both on and off.
Every visit check can be completed with the system armed however any repairs
require the system to be disarmed.
l Power on to disconnect the battery
l Power off to disarm the system
l Power on the run tests
l Power off to arm the system
l Power on to reconnect the battery.
Before completing the yearly checks/tests or any repairs, disconnect the battery and
disarm the system as described in the SAMM Fluiditi ATM Security and Fluiditi
Replenishment Security documents.
Every visit Check (and repair if necessary):
Wiring harnesses.
All connectors on alarm and PDS boards to see if cables are seated properly.
Check battery voltage: under normal conditions 8.7 Volt minimum when the ATM is
switched on and minimum 11.2 when switched off. If the voltages are lower than
these limits when the ATM has been operating in normal conditions (i.e no prolonged
period without power), the battery pack should be replaced.
On ICS solutions, check the metal tangs or holding points on the cassette latches are
intact.
Yearly Check switching internal to external status LED indicators, shunt switch, door timer.
Yearly Perform the following tests:
Test cassette position
Test ICS servos
Test cassette tamper position
Test battery test penetration mats
Test tilt switches
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MONITORS AND KEYBOARDS
Every visit Check that the customer keyboard is centrally aligned in the aperture and no obvious
damage or leaks are present, this should be checked at installation or repair of a
keyboard and on each visit.
Yearly If the face of the LCD or the vandal glass is dirty drop monitor back from the vandal
glass and clean the LCD face and the inside of the vandal glass. Ensure that the dust
seal is present and in good condition.
Post-PM Verify touch-screen calibration accuracy within diagnostics.
test Check that all keys on both the fascia and FDK keyboard assemblies are functioning
properly.
PRINTERS
This table summarizes the schedule of P.M. tasks. See Passbook, Receipt, Open
Statement or Ticket printer Preventive Maintenance chapter for detailed
description of the tasks.
Every visit Ensure printer slots are free from obstruction, paint, moulding flash, burrs etc.
Every visit Ensure printer transport aligns correctly with fascia.
Every visit Ensure printer PCB covers are fitted and use air can and vacuum to remove dust /
debris from PCB. If dirt cannot be removed, replace printer.
Every visit Ticket printer - use a soft brush to clean paper dust from inside the printer and chassis
area. Use a compressed air cleaner to remove dust from the sensor optics.
Yearly Clean receipt printer thermal print head.
Yearly Use a compressed air cleaner and vacuum to remove dust from all areas of the
printers.
Every 6 Page Turning Passbook - Check that every 6 months the customer cleans the ribbon
months cartridge, platen and magnetic head with cotton swabs and isopropyl alchohol. If it is
obvious this is not being done, perform these actions during the service visit, then
advise the client of the importance of the cleaning operations.
Every 6 Page Turning Passbook - lubricate printing unit support rails, ribbon feed unit gear,
months pressure rollers springs & bearings, magnetic stripe lead screw and shutter shaft.
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NCR SelfServ 84 ATM Service Manual 18
Every 6 Ticket printer - if printed ticket has streaking, the thermal print head may need to be
months cleaned using a thermal printer cleaning card. A maximum usage of twice annually is
recommended because IPA solvents can damage rubber rollers with more frequent
use. If cleaning the thermal head directly, use an IPA solvent on a non-abrasive lint
free cloth.
Post-PM Check print quality for fully formed and legible characters and that
test receipts/statements are delivered correctly, check knife operation and black dot being
correctly cut. Check for correct operation of paper low switch.
Clear fitness. Clear SOH and ensure that state of health indicates "Terminal Healthy"
SCALABLE DEPOSIT MODULES
This table summarizes the schedule of P.M. tasks. See SDM or SDM2 Preventive
Maintenance chapter for detailed description of the tasks.
SDM
Every visit Clean all sensors with a soft brush or compressed air can. Clean the plate below the
ribbon cassette. Clean the bill validator lenses.
Every 3 Inspect the transport drive belts for damage, slackness or wandering. Replace at FRU
months level if required.
Post-PM Verify the operation of the shutter and transport, check print quality for fully formed
test and legible characters and ensure camera images are clear.
SDM2
Every visit Clean the speed sensor (TS7) with compressed air can.
Clean the bill validator lenses
Every 3 Clean all sensors with a soft brush or compressed air can.
months Clean the endorser plate below the ribbon cassette.
Clean the separator rollers in the feeder.
Inspect the transport drive belts for damage, slackness or wandering. Replace at FRU
level if required.
Check the support strut and damper mechanism.
Post-PM Verify the operation of the shutter and transport, check print quality for fully formed
test and legible characters and ensure camera images are clear.
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SECURITY ENCLOSURE HEATERS
Terminals that are installed through the wall (TTW) into the outside world, are
fitted with a heater in the security enclosure. This heater is designed to keep the
internal temperature of the terminal above 10° Celsius or 50° Fahrenheit.
The terminal room is required to be at or above 10° Celsius, 24 hours a day, 7 days
a week, as defined by the NCR Site Preparation and Requirements.
NCR recommends that an annual check of security enclosure heaters and terminal
room heating systems is performed and reported back to the account support
team.
SECURITY ENCLOSURE HEATER TEST
Pre–requisite
A Non–Flammable Freezer Aerosol propellant.
Below is a typical product, a local variant can be acquired to reduce cost.
Product Description Manufacturer Details
Ambersil, Freezer Spray—Fault AMBERSIL
Detection on Electronics Tel: +44 (0) 1278 727200
Fax: +44 (0) 1278 425644
E–mail:[email protected]
Web: www.ambersil.com
Test Frequency and Timing
Perform the security enclosure heater test annually, 2 months prior to the start of
normal cold temperature period.
Security Enclosure Heater Test Procedure
Perform the procedure below during a regular service visit in which the security
enclosure door is required to be opened, typically this would be on a Currency
Dispenser service visit:
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NCR SelfServ 84 ATM Service Manual 20
1. Open the security enclosure door.
2. Retract the currency dispenser module or BNA to gain access to the security
enclosure heater, typically, this is mounted on either the back wall or the
floor of the security enclosure.
3. Ensure that the AC Interlock is overridden, ensuring that the heater has
mains power applied.
4. Locate the security enclosure heater thermostat, normally close to the
heater assembly.
5. Using your hand or fingers, check the airflow above the heater to ensure the
heaters are not on.
6. Spray the freezer aerosol onto the thermostat for 10 seconds.
7. Check the airflow above the heater to ensure the heater comes on.
8. In a few minutes it should get too hot to touch.
9. Record this in the WO remarks as SECURITY ENCLOSURE HEATER TESTED
OK.
10. If the heater does not function. Does not come on or gets warm but not hot.
Record SECURITY ENCLOSURE HEATER TESTED FAIL. This action permits
the material to be ordered and a future WO set-up to investigate and correct
the issue.
ROOM HEATER TEST
The air surrounding the terminal is required to be at a minimum temperature of
10° Celsius 24 hours a day, 7 days a week. Assuming the terminal operates for this
same period.
Use the remarks below for an existing Work Order to indicate the site conditions to
the account team. These remarks permit the account team to address any room
heater issues with the customer.
Room Heat Low
Use this remark to describe installations that set down the room heat to 1° to 3°
Celsius in order to protect against water freezing level. This temperature is not
enough to ensure that our products operate correctly.
Room Heat Timed
Use this remark to describe installations with timed heaters to ensure Branch Staff
are warm during their working hours. This system is good and correct, but the
heater switches off at 17:00, and the temperature drops off during the evening and
early morning.
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21 NCR SelfServ 84 ATM Service Manual
Room Heat Faulty
Use this remark to describe installations where the room heater occasionally fails
and the estates management team is unaware of this.
Room Heat OK
Use this remark to describe a site where the heating system operates at 24 hours a
day, seven days a week with the temperature continuously at or above 10° Celsius.
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NCR SelfServ 84 ATM Service Manual 22
USB 2D BARCODE READER (UBAR)
CLEANING
On every service visit clean the viewing window on the outside of the facia with a
soft cloth or lens tissue dampened with water (or a mild detergent - water
solution). If a detergent solution is used, rinse with clean lens tissue dampened
with water only.
CAUTION
Do not touch the imager lens. If necessary, only use
compressed air to clean the lens.
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23 NCR SelfServ 84 ATM Service Manual
BUNCH NOTE ACCEPTOR (BNA3) PREVENTIVE
MAINTENANCE
INTRODUCTION
All the photo sensors in the BNA should be cleaning at every service call. See the
next sections for detailed instructions.
Tools Needed
Phillips No.2 screwdriver (effective length 150 mm (6 in.) or more).
Cleaning Materials
The only authorized cleaning materials for use on the BNA are:
l Canned air, 10 oz. - Systemedia Stock No. 526487
l Soft thin brush.
l Lint free cloth moistened with soapy water
l Cleaning plate (attached as one of the accessory parts), NCR part number 009-
0024481 (set of 10 plates)
CAUTION
Do not use any cleaning fluid on the surfaces of the BNA
other than that specified above.
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NCR SelfServ 84 ATM Service Manual 24
Device Overview
Feed/Reject and Main
Transport Units
Bill Validator
Escrow Unit
Garage Unit
Locking Lever
Garage Unit Door Latch Cassette
Important Notice
Access to banknotes must be in compliance with the owning organization’s in-
house procedures.
CASSETTE SENSORS
The lcoation of the cassette sensors is shown in the illustration below:
Screwdriver in Left hand Hole Screwdriver in Right Hand Hole
Cleaning Plate Moves Leftward Cleaning Plate Moves Rightward
Screwdriver Applied to Left Hand Hole Screwdriver Applied to Right Hand Hole
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CAUTION
Only use a stable working surface to work on the removed
cassette. Handle the cassette very carefully because it
includes electronic parts. Only use the provided cleaning
plate to clean the photo sensors.
1. Make sure the locking lever is in the vertical position. Pull the green latch
forwards to release the garage unit then lower the door.
Locking Lever
Garage Door Latch
Garage Door
2. Use the handle to carefully pull the cassette out of the garage unit until the
top handle is in view.
3. With the other hand grasp the handle and lift the cassette clear of the cash
acceptor.
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NCR SelfServ 84 ATM Service Manual 26
WARNING
Take care when handling the cassette because it can be
heavy.
4. Remove any banknotes present in the cassette in compliance with the
owning organization’s in-house procedures.
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27 NCR SelfServ 84 ATM Service Manual
5. Place the cassette with its doors facing upward and open the capture area
door.
6. Insert a Phillips screwdriver into the hole on the side where the target sensor
exists, and gently push the link as far as it will go.
Note: Do not use a flat blade screwdriver.
Screwdriver
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NCR SelfServ 84 ATM Service Manual 28
7. Place the cassette with its inlet facing upward and insert the cleaning plate
into the cassette.
8. Push the cleaning plate into the cassette with both hands.
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29 NCR SelfServ 84 ATM Service Manual
9. Pull out the cleaning plate.
10. Repeat steps 8 and 9 twice.
11. Insert a Phillips screwdriver into the hole on the remaining side, and
gently push the link as far as it will go.
12. Repeat steps 8 and 9 twice
13. Replace the banknotes that were removed from the cassette, in
compliance with the owning organization’s in-house procedures.
14. Replace the cassette and check the operation of the BNA.
FEED/REJECT AND MAIN TRANSPORT SENSORS
The location of the four photos ens or sets to be cleaned are shown in the
illustration below:
Feed/Reject Unit
Escrow Unit
Bill Validator
Main Transport Unit
The four sets of sensors to be cleaned are highlighted thus:
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NCR SelfServ 84 ATM Service Manual 30
Clean photo sensors using compressed air or a soft thin brush or cotton-bud.
Photo Sensors in Escrow Unit
To remove the escrow unit see details in the chapter ‘Bunch Note Acceptor
(UD700)’ in Section 11 of this manual.
CAUTION
Take care not to damage escrow tapes.
The location of the photos ens or sets to be cleaned are shown in the illustrations
below:
Access to
Photosensors
Access to
Photosensors
Clean photo sensors using compressed air or a soft thin brush or cotton bud.
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Photo Sensors in Bill Validator
Do not remove the bill validator unit from the BNA module to clean the photo
sensors. Release the two green latches that allow a spring to open the BV unit.
Note: The illustrations below show the BV unit removed from the BNA so that the
photos ens or sets can be clearly seen. As stated above, removal is not necessary
for cleaning purposes.
2 Green Latches
Clean photo sensors using compressed air or a soft thin brush or cotton bud.
Note: Engrained grime can be removed using cloth moistened with soapy water.
Note: No lubrication is required on the UD700.
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NCR SelfServ 84 ATM Service Manual 32
CARD READERS PREVENTIVE MAINTENANCE
INTRODUCTION
The card readers should be inspected and cleaned at every visit. The motorised
card reader shutter mechanism and transport alignment should also be checked.
See the following sections for detailed procedures.
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CASH ACCEPTOR & RECYCLER PREVENTIVE
MAINTENANCE
CLEANING TOOLS & MATERIALS
The preventive maintenance for the Cash Acceptor and Recycler involves the
cleaning of sensors, belts and rollers. The cleaning tools and materials required are
listed below:
l Clean lint-free cloth
l Blower or soft brush
l Spatula or scraper (made of plastic, rubber or wood
PRE-ACCEPTOR
Sensor Cleaning
Use water and a lint-free cloth to wipe clean the surfaces of the sensors.
1. There are four Shutter Trigger Sensors (PS1S, PS2S, PS3S, PS4S) in the front
entry slot of the Pre-Acceptor. Clean the upper and lower surfaces of each
sensor.
2. Clean the upper surface of the Clamp Trigger Sensor (PTCS).
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3. Lift the clamp and clean the lower surface of the PTCS sensor.
4. Clean the upper and lower surfaces of the Accept-Stopper Sensor (PASS).
5. Clean the upper and lower surfaces of the Dispense-Stopper Sensor (PDSS).
Belt Cleaning
There are fourteen timing belts to clean in the entrance to the Pre-Acceptor.
Use water and a lint-free cloth to wipe clean the whole surface of the belts. The
belts can be moved by rotating the green knob shown below.
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SEPARATOR STACK AREA
Pull up the front of the Pre-Acceptor unit using the green handle on the right-hand
side until the stay bar locks the unit in the raised position.
Roller Cleaning
There are ten rollers to clean in the Separator Stack Area.
Note: To prevent damage to the plastic levers, press the area indicated below
while cleaning the rollers.
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Use water and a lint-free cloth to wipe clean the whole surface of the rollers. The
rollers can be rotated by using the green knob shown below.
Rollers
Rubber Feed Rollers
Rubber Pick Rollers
SEPARATOR TRANSPORT
Belt Cleaning
There are six flat belts to clean in the Separator Transport.
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1. Use water and a lint-free cloth to wipe clean the whole surface of the belts.
The belts can be moved by rotating the green knob shown below.
Three Upper Belts
Three Lower Belts
2. Make sure that the belts are correctly aligned on the pulleys.
PRE-BV TRANSPORT
Hold the plastic sheet with one hand and remove the two screws from the cover at
the front of Pre-BV Transport. Take care not to crush the plastic sheet.
Belt Cleaning
There are three flat belts to clean in the Pre-BV Transport entrance path.
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1. Use water and a lint-free cloth to wipe clean the whole surface of the belts.
The belts can be moved by rotating the green knob shown below.
Flat Belts
2. Make sure that the belts are correctly aligned on the pulleys.
Roller Cleaning
There are six rollers to clean in the Pre-BV Transport.
1. Use water and a lint-free cloth to wipe clean the whole surface of the rollers
shown below.
Rubber Rollers
Rollers
2. Close the Pre-BV Transport cover and refit the two latch locking screws
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BILL VALIDATOR (BV)
Bill Validator(BV)
Upper Unit
Lower Unit
Remove the Bill Validator (BV) unit from the Cash Acceptor and Recycler.
Refer to the Cash Acceptor and Recycler chapter in the Deposit section of this
manual for removal and refitting instructions.
Sensor Cleaning
1. Use water and a lint-free cloth to wipe clean all sensor surfaces shown
below.
Sensor D
Upper Unit
Lower Unit
Sensor B
Sensor A
Sensor D
Sensor C
2. Visually check that the sensor surfaces are clean.
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NCR SelfServ 84 ATM Service Manual 40
3. Use water and a lint-free cloth to wipe clean the sensor surfaces shown
below.
4. Visually check that the sensor surfaces are clean.
Guide Cleaning
1. Use water and a lint-free cloth to wipe clean the upper and lower
Transportation Guide surfaces.
2. Visually check that the guide surfaces are clean.
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Roller and Belt Cleaning
1. Use water and a lint-free cloth to wipe clean the whole surface and
surrounding area of the rollers shown below. The rollers can be rotated by
moving ‘Belt A’ in the direction shown.
Rollers
Belt A
2. A spatula may be used to clean the rollers shown above. If this is required,
take care not to damage the surface of the rollers.
3. Use water and a lint-free cloth to wipe clean the whole surface and
surrounding area of the rollers and belts shown below. The rollers and belts
can be rotated by moving ‘Belt A’ in the direction shown.
Belt A
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NCR SelfServ 84 ATM Service Manual 42
4. Use water and a lint-free cloth to wipe clean the whole surface and
surrounding area of the rollers shown below while turning the rollers by
hand.
5. Visually check that the rollers are clean.
6. Use water and a lint-free cloth to wipe clean the whole surface of the rubber
belts shown below while moving the belts by hand.
7. Visually check that the rollers and belts are clean.
Refit the Bill Validator (BV) unit into the Cash Acceptor and Recycler.
Calibration
After cleaning, the BV must be re-calibrated.
Note: Modules using note templates ending in 24 or less do not support re-
calibration; if after cleaning the reject rate is still too high, the BV should be
replaced. To identify the template version, use System Application (Main menu >
Configuration > Display Software Details) to determine the software version the
GBNA/GBRU is using (for example pcGBRUEU 01.14.00) then contact your local
template manager.
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1. Enter Diagnostics and select the “Check BV Calibration” option.
2. Enter the test note (009-0020816) when prompted, making sure that the side
with the NCR part number is facing upwards.
3. The test will report either “Successfully completed BV calibration” in which
case no further action is required, or M-data message 254F “Re-enter BV test
note”.
4. Continue with the calibration by entering the test note a minimum of nine
more times, making sure it is inserted in the same orientation each time.
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5. On the eighth re-insertion, the following screen (M-data 254E) will be
displayed. Run the test one more time and then the message “Successfully
completed BV calibration” will be displayed.
Other error messages which may be displayed during calibration:
Code Meaning
254F Re-enter BV test note
254E Finished calibration operation, re-enter BV test note one more time
250F Calibration failed, retry and replace BV if error re-occurs
250A BV test note error, use new test note and continue calibration
2548 BV test note soiled, used new test note and continue calibration
Other Entered media is not BV test note or BV malfunction
POST-BV TRANSPORT
Belt Cleaning
There are six flat belts to clean in the Post-BV Transport.
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Use water and a lint-free cloth to wipe clean the whole surface of the belts. The
belts can be moved by rotating the green knob shown.
ESCROW
Sensor Cleaning
1. Use a cloth or cotton swab and wipe clean all eight surfaces of the ERRS and
ERLS sensors.
ERLS
ERRS
2. Use a cloth or cotton swab and wipe clean all eight surfaces of the EDRS and
EDLS sensors shown below.
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3. Use a cloth or cotton swab and wipe clean both surfaces of the EECS sensor.
EECS Sensor
Belt Cleaning
There are six flat belts to clean in the Escrow
1. Use water and a lint-free cloth to wipe clean the whole surface of the belts.
The belts can be moved by rotating the green knob shown below.
2. Make sure that the belts are correctly aligned on the pulleys.
Roller Cleaning
Use water and a lint-free cloth to wipe clean the whole surface of the ten rollers.
The rollers can be rotated by using the green knob shown below.
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REJECT TRANSPORT
Belt Cleaning
1. Use water and a lint-free cloth to wipe clean the whole surface of the six
belts. The belts can be moved by rotating the green knob shown below.
2. Make sure that the belts are correctly aligned on the pulleys.
REMOVABLE REJECT BIN
Sensor Cleaning
Use a cloth or cotton swab and wipe clean all sensor surfaces shown above.
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NCR SelfServ 84 ATM Service Manual 48
UEFS sensors
UERS sensors
UECS sensors
Belt Cleaning
1. Use water and a lint-free cloth to wipe clean the whole surface of the nine
belts. The belts can be moved by rotating the green knob shown below.
2. Make sure that the belts are correctly aligned on the pulleys.
FIXED REJECT BIN
Sensor Cleaning
Use a cloth or cotton swab and wipe clean all sensor surfaces shown below.
UEFS Sensors
UERS Sensors
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49 NCR SelfServ 84 ATM Service Manual
Belt Cleaning
1. Use water and a lint-free cloth to wipe clean the whole surface of the six
belts. The belts can be moved by rotating the green knob shown below.
2. Make sure that the belts are correctly aligned on the pulleys.
CASSETTE TRANSPORT
Belt Cleaning
1. Use water and a lint-free cloth to wipe clean the whole surface of the three
belts. The belts can be moved by rotating the green knob shown below.
2. Make sure that the belts are correctly aligned on the pulleys.
Roller Cleaning
Use water and a lint-free cloth to wipe clean the whole surface of the four rollers.
The rollers can be rotated by using the green knob shown below.
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LOWER TRANSPORT
Belt Cleaning
There are fifteen belts to clean in the Lower Transport, nine in the front cover and
six in the rear cover.
Use water and a lint-free cloth to wipe clean the whole surface of the belts.
Front Cover above Rear Cover above
Cassettes 3 / 4 Cassettes 1 / 2
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Roller Cleaning
There are eight rollers to clean in the Lower Transport, four below the front cover
and four below the rear cover. Use water and a lint-free cloth to wipe clean the
whole surface of the rollers. The rollers can be rotated by using the gear wheel
shown below.
Above Cassettes 3 / 4
Above Cassettes 1 / 2
CASSETTES
Exterior Cleaning
Using a lint-free cloth dampened with isopropyl alcohol or soap and water. Do not
use any other cleaning agents or abrasives.
Remove any dust, stubborn marks or grease.
Roller Cleaning
Recycle Cassette
There are eleven rollers to clean in each Recycle Cassette.
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Use water and a lint-free cloth to wipe clean the whole surface of the rollers.
Recycle Cassette Inside Cassette
(Light Grey)
Deposit Cassette
There are eight rollers to clean in each Recycle Cassette.
Use water and a lint-free cloth to wipe clean the whole surface of the rollers.
Deposit Cassette Inside Cassette
(Blue)
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53 NCR SelfServ 84 ATM Service Manual
COIN DISPENSER PREVENTIVE MAINTENANCE
CLEANING
Cleaning with mild detergent on a damp cloth should be carried out at least every
3 months.
Perform the following tasks yearly:
l Inspect the hopper bins and rotor for wear and damage
l Clean all sensors during yearly inspection using compressed air can. Place the
air nozzle in the opening of the hopper base where the coin ejection sensor is
located. Spray for several seconds, then move the coin ejection mechanism to
the open position and spray again for several seconds.
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OPEN STATEMENT PRINTER
MEDIA DELIVERY ASSEMBLY
There is very little maintenance required for the Media Delivery Assembly as there
are no parts to lubricate. Perform the following tasks as needed:
l Clean the sensors.
l Clean the paper path.
Cleaning
Cleaning should be carried out during maintenance or when repairing the printer.
l Do not touch or damage the print surface of the thermal print head unit.
l Do not use a solvent such as thinner.
When cleaning use a brush or blower brush (as used to clean camera lenses) to
clean away paper dust.
Transport
Clean paper dust from the paper path and from the upper and lower components
of the transport sensors.
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PASSBOOK PRINTER
SUMMARY
The preventive maintenance described here should only be carried out when a
field engineer is called out to a page turning passbook printer failure.
l Cleaning - the following areas should cleaned by the user every six months:
l the ribbon cartridge
l the platen
l the sensors
l the magnetic head.
If it is obvious that the cleaning actions are not being carried out by the user,
they should be performed by the service engineer during the service visit. The
engineer should then advise the client of the importance of the cleaning
operations.
l Lubricate - the following areas should be lubricated every six months:
l the printing unit support rails
l the ribbon feed unit gear
l the pressure roller springs and bearingss
l the magnetic stripe (MS) lead screw
l the shutter shaft.
Perform a post-preventive maintenance check of the LEDs.
CLEANING
Use a brush or blower brush (as used to clean camera lenses) and a vacuum
cleaner to clean away paper dust from the following areas.
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Cleaning the Ribbon Cartridge
When the ribbon cartridge becomes dirty with the ribbon ink, stains, paper
fragments or other matter, clean gently with cotton swabs and isopropyl rubbing
alcohol.
Cleaning the Platen
When the platen, paper guide and ribbon cartridge arms become dirty with ribbon
ink, stains, paper fragments or other matter, clean gently with cotton swabs and
isopropyl alcohol.
Cleaning the Magnetic Head
The magnetic head should be cleaned by the user on a routine basis using a
special cleaning sheet, however, it is recommended that the magnetic head is
cleaned by the service engineer during a service call using cotton swabs and
isopropyl alcohol.
LUBRICATION
The following lubrication procedures should be carried out on a six monthly basis,
unless otherwise stated.
Use oil or grease on the surfaces indicated in this section. Apply only enough to
give a thin coating on the entire bearing surface. If it is necessary to remove
lubricants during assembly, flush or wipe with Stoddard Solvent SN 6580018, and
dry with compressed air. Never lubricate unspecified sections especially print
head, PCB’s, switches, timing gear, timing belts, and so on. Do not excessively apply
lubricant as it may splatter or overflow. Be careful not to apply lubricant to the
surface of the page turning pressure rollers or transport.
Ensure that the ribbon cartridge is removed before proceeding with the following
lubrication procedures.
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Printing Unit Support Rails
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1. Move the print head carrier to the middle of its travel using the green tab.
2. Lift the print head carrier up until it clicks into position.
3. Lift both ends of the ribbon cartridge at the same time and then remove it
from the printer.
4. Apply one drop of oil on two places of the printing unit support rail and
move the print carrier right and left in order to lubricate the support rail.
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Ribbon Feed Unit (RFU) Gear
1. Remove the RFU timing belt from the RFU tension pully.
2. Insert a screwdriver into the slot in the RFU release latch.
3. Using the screw driver, release the RFU from the printer and then remove.
4. Unclip the latches on either side of the RFU and remove the top cover.
5. Apply grease to all teeth of the ribbon gear and the ribbon gear shaft and as
shown.
Note: Do not over lubricate. Remove any excess grease.
6. The replacement of the RFU is the reverse of the removal procedures.
Pressure Rollers Springs and Bearings
1. Remove the two retaining screws securing the cover over shaft A and then
remove the cover.
2. Slacken the four retaining screws securing the cover over shafts B and C.
Remove the two screws securing the earth connections and then remove the
cover.
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3. Remove the four screws securing the cover over shaft D and lift up the cover
to gain access to the lubrication points.
4. Apply grease on the contact points between pressure roller springs and
shafts on A, B, C, D and E shafts as shown - 46 points.
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Note: Before applying grease to the pressure roller springs on shaft D, move
the print head to the left-hand side and bend the plastic protective cover on
the right-hand side out of the way of the roller. Lubricate the pressure roller
springs on the right-hand side, refit the plastic protective cover, then move
the print head to the right-hand side before lubricating the pressure roller
springs on the left-hand side.
5. Apply grease on the contact points between the pressure roller springs and
shaft on shaft E - 3 points, as shown.
Note: Be careful not to apply lubricant to the surface of the pressure rollers.
6. Apply oil between bearings on shafts E and F as shown.
Note: Leave covers removed until all lubrication has been completed.
Magnetic Stripe (MS) Lead Screw
1. Move the print head carrier to the middle of its travel using the green tab.
2. Lift the print head carrier up until it clicks into position.
3. Lift both ends of the ribbon cartridge at the same time and then remove it
from the printer.
4. Lift up the rear inserter transport into the open position using the levers at
each side.
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5. Press the MS Shutter down to the open position.
6. Apply grease to an area of the MS lead screw (approximately. 50mm [2.0 in.]
wide) located below the MS shutter.
7. Make sure that the transport surface is clean.
8. Close the rear inserter transport.
9. Press the print head carrier down.
10. Move the print head carrier to the left and right-hand side of the printing
unit a few times to spread the grease along the MS lead screw.
11. Replace the ribbon cartridge.
Shutter Shaft
1. Apply oil to the shutter shaft, as shown.
2. Open the shutter by hand and close the shutter using the solenoid linkage a
few times, then wipe off any excess around the supports.
Oil
Oil
3. Refit all covers and earth connections previously removed. Refit the print
ribbon.
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63 NCR SelfServ 84 ATM Service Manual
VISUAL CHECK OF LEDS
Switch the printer off then on and check that all LEDs on the printer control panel
illuminate for approximately two seconds.
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S2 CURRENCY DISPENSER
SUMMARY CHECKLIST
Perform the following at each service call, see detailed descriptions below:
Inspect the pick module for wear or damage to:
- Pick cups and pick arm assembly
- Vacuum hoses and T-connections
- Air filter
- Gears and belts
- Sensors
Check pick to pick timing between pick modules.
Inspect the SNT for wear/accumulation of dirt on sensors, belts and rollers.
Inspect the carriage for wear/accumulation of dirt on sensors, belts and rollers.
Inspect cassettes and check how well cash is loaded.
Perform diagnostics to verify correct operation.
In addition, perform the following checks annually:
Check suction cups and replace if necessary.
Check that the pick modules are correctly timed.
If you need to re‐time the dispenser, check timing several times to be sure no teeth are missing on
any gears and timing stays true. Worn or damaged gears may require a pick module
replacement.
Check the SNT Flicker Pads and SNT Note Deflector for damage or wear.
Disconnect the vacuum tube from just below the air filter to prevent dust from dropping down
into the tubing and replace the filter. If some dust does drop down into the tubing it must be
cleaned out.
Check the HETS rollers for debris build-up and clean if necessary.
Check purge bin micro switch for damage.
Check the smooth insertion of cassettes and purge bins and that latches engage easily.
Check the nose and carriage metalwork is not damaged or bent.
Check harnesses and parts that may contact the safe for damage.
Look at tallies, SOH and enhanced diagnostics telemetry to see if any FRUs are out of spec.
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65 NCR SelfServ 84 ATM Service Manual
Run appropriate diagnostics for actions performed.
Check BAM edge register slides freely and BAM rack slides without interference.
Check carriage umbilical for wear or damage.
Clean scanner in serial note read transport using compressed air or a soft thin brush or cotton
bud. A build-up of dirt can be removed using a lint free cloth moistened with soapy water or with
an alcohol free wipe. Cleaning should be more frequent in units with high note volume or which
are installed in dusty locations.
Cleaning Materials
The following cleaning materials are the only authorized materials for use on the
S2 Currency Dispenser:
l Canned air (10 oz. NCR stock number 526487), or a soft brush.
l Damp, lint‐free cloth.
Only use these approved cleaning methods as use of other cleaners could damage
the module. Cleaners containing alcohol or other solvents and degreaser (such as
Fedron) can damage the plastics used in the sensor lenses and in the belts. This
results in clouding of the sensor covers and prisms, and also degrades the belts
causing them to become sticky.
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SECURITY ENCLOSURE
GENERAL CHECKS
l Check the security enclosure interlock switch function by closing the security
enclosure door and running a motor test in diagnostics. Pull the security
enclosure door handle firmly while the motor is running
l If applicable, lubricate door hinges.
DOOR HINGE LUBRICATION
Lubricate the security enclosure door hinges with lubricant C, or a similar Special
Purpose Grease, at each (annual) preventive maintenance call.
Proceed as follows:
1. Open the security enclosure door.
2. Raise the door to the full height of the adjustment screw located in the hinge
block. Care must be taken when raising the door as damaged pins could
fracture during this process.
3. Clean the hinge pins. All corrosion or old lubricant should be removed from
the pins.
4. Apply a small amount of grease to the hinges and wipe off the excess. Raise
and lower the door on the Allen screw to spread the lubricant over the
surface of the hinge pin.
Realign the door to the security enclosure body. Make sure that there is an equal
gap between the door and the body at both the top and bottom of the door.
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SCALABLE CHECK PROCESSING MODULE
(SCPM) PREVENTIVE MAINTENANCE
TRANSPORT DRIVE BELTS
At intervals of three months, inspect the transport drive belts for damage,
slackness or wandering. Adjust and replace as necessary.
CLEANING
Clean the following at every service call:
l All flat surfaces of transports using the cleaning swab
l Bin sensors - with a soft brush or compressed air jet
l Front and rear camera lenses - using flat felt covered swabs.
TS19 TS20 TS21
Capture Bin 1
TS18
Capture Bin 2
DC
Stacking Bin
BE2
Deskew
TS17 Mechanism
BF1
MICR DFD TS4 TS3 TB TS2 TS1
TS9 DS2 DS1
TS8 TS7 TS5
Front
Back Infeed
Endorser Camera TS6
Camera
er TS15
unch
TS10 Core Reb Feeder
ERBM TS14
TS13 Escrow
TS12 TS16
Cleaning Materials
The following cleaning materials are the only authorized materials for use on the
check processors:
l Canned air, 10 oz. - Systemedia Stock No. 526487
l Cleaning swab, 6 inch (length) flat plastic with felt cleaning area (pack of 10) -
Systemedia Stock No. 523396, NCR Part No. 484-0051295.
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USB RECEIPT PRINTER
Perform the following tasks as necessary:
l Clean transport sensors
l Clean thermal print head
TRANSPORT SENSORS
Clean the two pairs of transport sensors using compressed air to remove dust
from the surface of each sensor.
CAUTION
Sensors should not be removed from chassis for cleaning. If
for any reason sensors needs to be removed, they must be
re-calibrated.
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THERMAL PRINT HEAD
Clean the print head by wiping the black strip five times with a cleaning pen.
Description Part Number
Thermal Head Cleaner (box of 10) 497-0472684
When the printer is loaded with stamp sheets or other adhesive media, the
thermal print head should be cleaned on a regular basis as the adhesive may
cause a build up of dust on the head.
CAUTION
Do not clean the print head or any other area inside the
printer with detergent or alcohol as this may damage the
print head and electronics.
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3. DIAGNOSTICS
Diagnostics Overview 71
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DIAGNOSTICS OVERVIEW
INTRODUCTION
This chapter provides an overview of the diagnostic aids available on terminals
running APTRA XFS software.
For terminals running APTRA Base software, refer to the APTRA Base User Guide
(B006‐7071) for ATM diagnostics.
System Application is the main route for fault finding and diagnosis.
Details of device self tests can be found in the device chapters of this manual.
For status code translation (MStatus & MData) refer to the Self-Service Financial
Terminals Diagnostic Status Code Book (B006‐6273) or the Status Code Translator at
www.sct.ncr.com.
System Application provides other functions, such as pro‐active device servicing
and configuration of the terminal and devices, which are described in detail in NCR
Self Service Support, System Application User Guide (B006‐6167).
This overview chapter covers the following areas of diagnostics:
l System Application
l Level 0 Diagnostics
l Test Tools, including Bootable System Application
SYSTEM APPLICATION
The APTRA XFS System Application provides access to the functions required to carry
out runtime configuration, diagnostics and maintenance.
Entering System Application
Access to diagnostic routines is only offered if a valid NCR USB Service Key is
inserted when System Application (Sys App) is started.
To enter diagnostics, proceed as follows:
1. Insert your NCR USB Service Key in the PC module.
2. From the Supervisor menu, select Diagnostics (or the owning organisation’s
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equivalent).
3. Follow the on‐screen prompts and enter your 6‐digit PIN.
The system application main menu will appear as shown below.
The following items are available from the Main Menu:
l Device Diagnostics
l Device Self Tests
l Logs
l Tallies
l Device Status List
l Device Servicing
l Fatal Error History
l Self‐Service Configuration
On entering System Application, an entry is made in the device logs under the
pseudo device named 'SYSTEM APPLICATION'. System date and times for these
entries are logged and severity is always 1.
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M-Status Description
1 System Application started, no USB Service key.
2 System Application started, USB Service Key present.
3 System Application exited.
4 System Application shutdown.
5 System Application diagnostics entry.
6 System Application diagnostics exit.
7 System Application Device Menu entry.
8 System Application Device Menu exit.
The M-Data for key entry/exit is the serial number of the USB service key, and is
only populated for M-Status values of 2, 5 and 7.
USB Service Key
Access to the various areas of System Application is determined by the level of
permission on the individual’s Service Key. For example a key could allow access to
Diagnostics and Self Tests only or could allow access to all areas of Sys App, except
the ability to validate the replacement of certain spare parts.
The functions to which a key does not provide access, will either not appear on the
System Application menus, or will appear but be unavailable.
If System Application is started without a USB key, or three unsuccessful attempts
at entering a key PIN have been made, the main menu screen will appear as shown
below: with certain options not available and the option ‘Maintenance’ in place of
‘Device Diagnostics’.
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The following items are available from the Main Menu:
l Maintenance
l Device Self Tests
l Device Status List
l Device Servicing
l Self‐Service Configuration
Functions on System Application Main Menu
The following functions on the System Application main menu are accessed
through FDKs or areas on the touchscreen.
Transfer Interface
'Transfer Interface' transfers the System Application interface between the
operator panel and the front interface on a rear access terminal.
After the transfer option has been selected at the rear, press any key at the front
interface, then at the prompt enter the password 2468 and press OK. This is to
ensure that only authorised users can access the System Application from the
front interface. A password is not required to transfer from the front to the rear
interface.
Save All
'Save All' saves the Windows application, system and security Event Logs to a
removable memory device. A prompt will be displayed if more than one storage
device is needed to store this information.
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Shutdown
'Shutdown' initiates the Windows operating system shutdown process. Once the
system has written unsaved data to the disk, a message appears indicating
shutdown is complete. The terminal can then be powered off.
If the user does not have the access rights to perform an operating system
shutdown then a prompt will be displayed indicating this and the Sys App main
menu is re‐displayed.
Exit
'Exit' terminates System Application and returns control to the software that was
running when Sys App was started.
Maintenance
The Maintenance menu gives access to UEPP2 details, such as firmware version,
and the card reader cleaning tests.
Device Diagnostics
The Device Diagnostics menu provides access to all device diagnostic test functions
via the menu shown below. When this option is selected, an information log entry
is made to record the fact that diagnostics has been accessed.
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Select the touchscreen area or numeric key for a device to access its diagnostic
tests. See the appropriate device chapter in this manual for details of the tests
possible for each device.
Control Menu
The Control Menu can be accessed from the Device Diagnostics menu or from the
individual device tests menus. It permits you to view or modify the current control
settings. The following settings are provided:
Control Description Possible Default
Option Values
Halt On Determines whether or not a test continues regardless of Enabled / Disabled
Error any error returned from any action (loop mode or run‐to‐ Disabled
run only)
Delay Delays each test for a duration defined by the operator 0 ‐ 99 0
Test when run in loop or run‐torun mode (the individual seconds
Time(s) device tests are run sequentially as one test).
Update Used to enable/disable log and tally updating during the Enabled / Enabled
Logs and operation of diagnostic tests. Disabled
Tallies
Hardware Information and Recovery
Items in the 'Hardware Information and Recovery' menu are shown below.
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The following items are available from the Hardware Information and Recovery
menu:
l Replace Device (Power Devices Down)
l Reset Device (Cycle Power)
l USB Viewer
l Device Manager
Replace Device (Power Devices Down)
The 'Replace Device (Power Devices Down)' option allows all devices to be powered
down except the PC core, so that a device can be replaced without re‐booting the
whole terminal. After selecting this option, you will be prompted to confirm you
wish to power down all devices, and you can then do so either by:
l using the CE service switch (located behind a cover beside the main on/off
switch) . A narrow probe, such as the shaft of a screwdriver, is required to
access the button.
l or if the unit has a 'soft' CE switch simply follow the on-screen instructions and
re-insert the USB key to power back up.
On powering the devices back on, a result screen will display which devices are still
present from before the power down, and which devices have been added.
Replacing one of the following devices will trigger a status of 'Device not
authorised' on the device status list:
l USB EPP2
l USB PPD
l USB IMCRW
l USB Smart Dip Card Reader
l USB Cash Dispenser
l USB GBRU
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The ‘Device not authorised’ status can be cleared from the list as usual provided a
USB Service Key with Parts Replacement permission is present in the PC core.
Reset Device (Cycle Power)
The 'Reset Device (Cycle Power)' option powers down all devices except the PC
core, and then immediately restores power, effectively resetting all devices. When
the devices are powered back on, a results screen displays which devices are still
present from before the power down, and which devices have been recovered by
the reset.
USB Viewer
The 'USB Viewer' option lists all devices with functioning USB connections, and to
which port they are attached on which hub.
Selecting a device from the list displays the detail of the connection, allowing the
USB cable to be identified and the connection to be traced from device to hub(s) to
core. This option provides an initial check whether or not the system is ‘seeing’ a
device. Physical removal and replacement of a USB connector will be reflected in
USB Viewer almost immediately.
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Device Manager
'Device Manager' is similar to the Microsoft Windows Device Manager, this option
allows the user to view the status of the PC devices attached to the system, such as
modems, comms ports and networks cards.
Troubleshooting Example
A device is reporting a loss of USB communications:
1. Check the USB connections at the device, the hub and the pc core. Re‐
connect the cables if they are disconnected. If they are connected correctly,
go to the next step.
2. Use USB Viewer to determine if the terminal is ‘seeing’ the device, now that
the cables have been checked. If not, proceed to next step. If the terminal
has found the device but the fault is still being reported, go to the next step.
3. Use Reset Device to attempt to recover the device driver. If this does not
work, go to the next step.
4. Use Replace Device to power off all devices without re‐booting the pc core.
Replace the faulty FRU (field replaceable unit) on the device.
Device Self Tests
This option from the Sys App main menu provides access to device self tests which
can be run to check whether or not a device is operational, or to diagnose the
cause of a fault.
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Use either the touchscreen or keypad to select one or more test, or choose the
‘Select All’ option. Tests can be de‐selected by pressing the touchscreen area or
numeric key again. Then select ‘Run Test(s)’ to run the chosen test(s).
The self tests are run in the order in which they appear on the Device Self Tests
menu. During some self tests, prompts may be displayed requesting that an action
is performed. If these actions are not performed the test may not be completed
successfully.
After the tests have been run, a screen will display the results, showing which tests
failed, passed or were incomplete.
Logs
The following items are available from the Logs menu:
l Event Logs
l Save Windows Info
l Custom Logs
Event Logs
The following items are available from the Event Logs menu:
l Software Event Logs
l Device Event Logs
l Communications Event Logs
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Software Event Logs
Choosing the option ‘Filter’, allows you to display only the events for a particular
device or reason code, as appropriate.
A summary screen is displayed, listing all events in the selected log. From this
screen, detailed information can be displayed by selecting an event in the log, or
the whole log can be saved to a removable memory device.
The software events include:
l Sequence Number and Date/Time
l Source File Name
l Line Number
l Physical Process Name
l Logical Process Name
l Logical Thread Name
l String Data
Device Event Logs
The device events include:
l Sequence Number and Date/Time
l Service Name
l Device Name
l M_Status
l M_data
l T_code.
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Note: System Application is identified in Device Event Logs as a device.
Communications Event Logs
The communications events include:
l Sequence Number and Date/Time
l Service Name
l Severity
l M_Status.
Save Windows Info.
Requires a USB memory stick.
Custom Logs
An example of the Custom Logs Menu is shown below.
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Save To Disk
Custom logs cannot be viewed on the ATM.
If requested by Level 2 Support (or higher), custom logs can be saved to a USB
memory stick (>2GB) and sent for detailed analysis.
To save custom logs, do the following:
1. Insert a USB memory stick into an available USB port.
2. Select the required file(s) or use the 'Select All' option.
3. Select 'Save To Disk'.
4. Save the selected file(s) to the memory stick.
5. Transfer the file(s) to a PC.
6. Send the file(s) using the NCR File Transfer system
(https://filetransfer.ncr.com) or as directed by the requester.
Tallies
The following items are available from the Tallies menu:
l Service Tallies
l Save Module Life Counts
l Transaction Counters
l Save Timestamped Tallies
l Device Performance
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Service Tallies
The Service Tallies displays a list of devices that have service tallies and the ability
to clear all tallies or save all tallies to a removable memory device.
Selecting a device will display the service tallies list for that device.
Save Module Life Counts
The Save Module Life Counts option saves the following module variable types to a
USB memory stick:
l Tallies with no thresholds
l Life counts with single thresholds
l Life counts with double thresholds
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For each module variable, a record containing the following information is saved:
l Device Name
l Module Name
l Variable Name
l Variable Value
l Threshold 1 Value (only if variable has single or double thresholds)
l Threshold 2 Value (only if variable has a double threshold)
Transaction Counters
The transactions on certain devices (dispensers, depositories, printers) are logged
every hour. These counters can either be viewed or saved to removable memory
device via this menu option, providing data for analysis by second level support,
e.g. tracking transaction trends and service level agreements.
The information displayed includes:
l Device name and id number
l Instance ‐ how many of this device have been installed
l Module ‐ module name
l Variable ‐ what is being counted
l Current Device Value ‐ transaction count for this instance of the device
l Number of Previous Devices
l Previous Devices Value ‐ total number of transactions counted for all previous
instances of the device
Save Timestamped Tallies
Timestamped tallies are module life counts.
If requested by Level 2 Support (or higher), timestamped tallies can be saved to a
USB memory stick and sent for detailed analysis.
To save timestamped tallies, do the following:
1. Insert a USB memory stick into an available USB port.
2. Select the required file(s) or use the 'Select All' option.
3. Select 'Save To Disk'.
4. Save the selected file(s) to the memory stick.
5. Transfer the file(s) to a PC.
6. Send the file(s) using the NCR File Transfer system
(https://filetransfer.ncr.com) or as directed by the requester.
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Device Performance
Depending of the ATM configuration, the following items can be listed in the Device
Performance menu:
l USB Media Dispenser
l USB Scalable Deposit Module 2
l USB BRM Standard Pocket
l USB Miscellaneous Interface
After selecting a device, a list of Key Performance Indicators (KPIs) for that device
are displayed. .Selecting a KPI will display a graph of either ratios or percentages to
help in identifying possible performance problems, changes and trends, or to show
that there are no chronic performance issues with that device. Ratio KPIs are
shown in a dual line graph, typically plotting a cumulative error count against a
transaction count and percentage KPIs are a single line graph.
The time span for the graph can be changed using three function buttons;
'Previous 14 days', 'Previous 6 weeks' or 'Previous 6 months'.
Refer to the device chapters for details.
Device Status List
This function displays a list of all device states that require attention. The list is
colour coded:
l Red = Attention required now or soon
l Yellow = Health Analysis Recommendation
l Green = Action has been taken but not yet cleared by the platform.
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Selecting a device state will enable that state to be marked as 'Done' and change its
colour to green.
The following information is provided for each device state:
l Device Name ‐ the name of the device that requires attention.
l Description ‐ a short description of the problem.
l Attention ‐ whether the state requires attention 'now' or will require attention
'soon'.
l User category ‐ this specifies what type of user is able to deal with the state, a
Customer Engineer or an Operator. (A user category of 'CE may be required'
indicates that an operator can attempt to deal with the state and if the
operator fails to clear it a CE should be called).
l Self Clearing ‐ whether the device state is self‐clearing or not. A self‐clearing
device state is automatically removed from the list when the user takes the
required action. For a non‐selfclearing device state the user must indicate to
System Application that action has been taken, by clearing the state.
l Status ID ‐ the unique status id identifies the status at a system level and can
be useful when reporting and tracking faults.
Fault History
The 'Fault History' option will display a list of all the faults that have occurred.
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Selecting the 'Filter' option will enable you to filter the fault history by device name.
Clearing a Device State
The user can choose to clear individual device states or to clear all the states at
once. A device state should only be cleared after the user has performed the
actions required to clear the device state.
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Clearing an Individual State
1. Select the device state to be cleared.
2. If the selected device state can be cleared by more than one action, a screen
will be displayed for the user to indicate which action has been performed to
clear the state.
3. If clearing a device state affects a device’s life counts then a prompt is
displayed asking the user to confirm that the action has been performed.
4. The device self test is run to check that the device is operational.
5. Select the ‘Previous’ FDK to return to the Device Status List screen.
Clear All
The Clear All option should only be used if all of the reported device states have
been dealt with.
1. Select the ‘Clear All’ FDK.
2. The device self tests are now run to check that the devices are operational.
3. Select the ‘Previous’ FDK to return to the Device Status List screen.
Device Servicing
This menu option should be used to report that a device servicing action (for
example replacing the cash handler suction cups) has been performed when the
Device Status List is not reporting that the action is required.
The user should only select an action on the menu after they have actually
performed that servicing action. Selecting an action will run a self test on the
device, to check that the action has been successfully performed and that the
device is operational.
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Fatal Error History
This menu option displays a list of devices that provide fatal error history
information.
Selecting a device will display a list of M‐Status codes reported following a fatal
error condition for that device. The code translation and weekly totals for the
previous five weeks will also be displayed.
Selecting the M‐Status item will display a list of M‐Data sets and their weekly totals
for the previous five weeks.
Selecting an M‐Data item will display the M‐Data codes in that set. This can be used
if the previous menu does not have enough space the show all the codes.
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Self-Service Configuration
The Self‐Service Configuration Menu provides a set of options that are used to
configure the terminal or display configuration information.
The following items are available from the Self‐Service Configuration Menu:
l Display Hardware Details
l Display Software Details
l Set Device Configuration
l Set Date and Time
l Set Active Language
l Set Active Printer
l Set ATM Properties.
Display Hardware Details
Select the Display Hardware Details option to display the hardware configuration.
This information includes:
l Product Class
l Serial Number
l A list of all the fitted devices fitted.
This information can be saved to a removable memory device.
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Display Software Details
Select the Display Software Details option to display the software configuration.
This information includes:
1. The Operating System name, version and build numbers.
2. The Self Service software name, version and build numbers.
This information can be saved to a removable memory device.
Set Device Configuration
Select the Set Device Configuration option to configure devices. A list of devices
which can be configured is displayed. See NCR publication NCR Self Service Support,
System Application User Guide, B006‐6167 for details of the configuration of devices.
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The following devices have only a basic configuration parameter:
l Alarms
l Remote Relay
l Remote Status Indicator
l Proximity Detector
l Advert light
l Fascia Light.
These basic configuration parameters can be toggled between PRESENT and NOT
PRESENT for each device. Setting the parameter to NOT PRESENT will 'hide' the
presence of a device from any software which requests details of the devices fitted
to the terminal. Setting the parameter to PRESENT will allow any software which
requests details of the devices to be made aware that this device is present.
Changes to the parameters for any of the devices require the terminal to be reset
before the changes take effect.
The following further options are available under Set Device Configuration:
Hardware Information and Recovery
'Hardware Information and Recovery' displays the following menu choices:
l Firmware Version ‐ displays device firmware versions
l Device Recovery Wait Time ‐ allows the user to configure how long Sys App
waits for devices to be seen after power is either cycled or switched off and
on, using Reset Devices or Replace Device from Hardware Information
Recovery option under the Device Diagnostics menu. Default value is 90
seconds.
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l PC Information ‐ allows the user to perform PC troubleshooting by displaying
PC hardware and network information, such as details of bios, core, operating
system, disk drive, disk space remaining, communication ports.
l GBRU Power Off ‐ allows the user to specify whether or not the GBRU power
supply is included in the 24V power down or reset functions in the Hardware
Information and Recovery option under the Diagnostics menu. This option is
only displayed if a GBRU is configured in the terminal.
General Device Configuration
'General Device Configuration' allows device start‐up error logging to be enabled
or disabled. Disabling logging reduces the number of unnecessary event log
entries, however, temporarily enabling device start‐up error logging can be useful,
for example to debug a start‐up error.
Set Date and Time
Modifies the settings of the operating system date and time. The date format is
DDMMYYYY and the time format is HHMMSS.
If the user does not have Windows access rights to change the operating system
date and time, then a prompt will be displayed indicating this and the user will be
returned to the Self‐Service Configuration menu.
Set Active Language
All terminals are supplied with at least one language, used by the System
Application for all text which it displays and saves to a removable memory device.
Select the Set Active Language option to view or modify the language used.
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Set Active Printer
The selected printer will be used to print data if a screen displays the 'Print'
function.
Set ATM Properties
The following properties are displayed:
l Product Class
l Manufacturing Plant Code
l Serial Number
l Tracer Number
l Geographic Address
l Location of Operator Panel
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NCR SelfServ 84 ATM Service Manual 96
LEVEL 0 DIAGNOSTICS
The Level 0 Diagnostics are contained in EPROM/ROM on most of the devices. The
tests are grouped into three types as follows:
l Power‐up diagnostics
l Switch selectable diagnostics
l Extended diagnostics.
The diagnostics tests for each device are detailed in the relevant device chapter in
this manual.
Power-up Diagnostics
The central processing unit has diagnostic routines stored in an area of on‐board
ROM. These tests run at power‐up or reset and any errors found are indicated by
beeper tones on the speaker, messages on the monitor screen, and hexadecimal
codes on a bank of LEDs. The diagnostics are completed before loading the
operating system and there is no way of changing the order of the tests or of
selecting individual tests.
Power‐up diagnostics are found on:
l Processor boards
l PC Communications Module
l Dispenser Control Board
l Depository Control Board.
The tests operate in four phases:
Initial Processor Diagnostics
Initial processor diagnostics make basic checks on the timers, the system I/O port,
ROM and RAM memory, the bus logic, DMA, Interrupt Controller and Peripheral
Interface ICs to verify that the board is functioning properly.
System Test And Initialization
After the initial diagnostics, the routines determine what system hardware is
installed and test and initialize that hardware. Progress is shown by test messages.
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97 NCR SelfServ 84 ATM Service Manual
System Configuration Verification
When initialization is complete, the routines compare actual hardware found with
the definition of expected hardware held in battery‐protected CMOS memory. If
these agree then the level 0 phase is complete. If they differ, an error message is
displayed and the SETUP message is given.
Extended ROM BIOS Diagnostics
Checks each of the boards present within the PC core to ensure that it is
functional.
Switch Selectable Diagnostics
Switch selectable diagnostics can be accessed by operating a switch. This type of
test is found on the printers.
Extended Diagnostics
Extended diagnostics can be selected to run individually and the mode of
operation can also be selected by switches.
Some electronics boards are provided with an extended diagnostics test facility.
ROM resident diagnostic routines can be accessed by setting on‐board switches to
select individual tests. Test results are given in hexadecimal codes displayed on
LEDs on the boards.
TEST TOOLS
The following tools are required for diagnostic testing:
l NCR USB Service Key ‐ Product ID G531‐1004‐0000
l Bootable System Application ‐ Product ID G531‐1050‐0000
l Card reader test cards:
l Cleaning card (Sanac) ‐ 998‐0052929
l Test track 1/2/3 ‐ 009‐0003479
l Passbook.
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 98
Bootable System Application
The purpose of the Bootable System Application for APTRA is:
l To allow the diagnosis of hardware or APTRA XFS software faults, if System
Application cannot be accessed from within Supervisor or the terminal is in a
persistent restart state.
l To provide a reliable and consistent software platform to speed up analysis
and issue resolution, when it is not clear if the problem is caused by a
hardware or a software fault
l To provide diagnostics without using software on the hard disk.
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
99 NCR SelfServ 84 ATM Service Manual
4. PRODUCT CABLING
6684 Product Cabling 100
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 100
6684 PRODUCT CABLING
INTRODUCTION
This chapter covers the Power Distribution, Interconnect Diagrams and Functional
Electrical Drawings.
DISTRIBUTION DIAGRAMS
AC Distribution
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101 NCR SelfServ 84 ATM Service Manual
DC Distribution (Dual PSU)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 102
DC Distribution (Single PSU)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
103 NCR SelfServ 84 ATM Service Manual
Riverside Motherboard USB Distribution
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 104
Estoril Motherboard USB Distribution
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
105 NCR SelfServ 84 ATM Service Manual
Change Date Change Description
January 2018 l Camera AIT now fascia hub 2 only. Was fascia hubs 1
or 2.
l Cash Camera RHS moved up Fascia hub 1 device list.
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 106
Misano Motherboard USB Distribution
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
107 NCR SelfServ 84 ATM Service Manual
Physical Layout of the 80 Series PC Core USB
Connections
Riverside Motherboard
Estoril Motherboard
Misano Motherboard
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 108
ALARMS
Alarm System Interconnection Diagrams
Basic Alarm System with Status
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109 NCR SelfServ 84 ATM Service Manual
Enhanced Alarm System with Status
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 110
Basic Alarms Harness
UX Door Switch Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
111 NCR SelfServ 84 ATM Service Manual
Alarms Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 112
Enhanced Alarms Harness
Door Switch Harness (RAL)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
113 NCR SelfServ 84 ATM Service Manual
AUDIO
Private Audio 4-Pole Harness
Microphone Array Extension Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 114
Microphone Array Extension B Harness
Microphone Array Power and Audio
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
115 NCR SelfServ 84 ATM Service Manual
BNA 3
BNA 3 Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 116
CARD READER
MCRW Sensor Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
117 NCR SelfServ 84 ATM Service Manual
CAMERA
Camera Adapter Harness
Camera DC Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 118
CCTV Camera Safe Harness
CCTV Camera Facia Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
119 NCR SelfServ 84 ATM Service Manual
CCTV I/O-Customer Power Harness
CORE
Audio Breakout Header Cable Assembly
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 120
USB Breakout Assembly
Core DC Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
121 NCR SelfServ 84 ATM Service Manual
SATA Data and Power Cable Assembly
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 122
CURRENCY DEPOSITORY
GRBU Power Harness
GBRU I2C Enable Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
123 NCR SelfServ 84 ATM Service Manual
HANDSET
AIT Safe Top Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 124
Handset Facia Harness
MEI Handset Extension Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
125 NCR SelfServ 84 ATM Service Manual
S2 DISPENSER
S2 Retract Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 126
SCPM
SCPM Harness
SCPM Interlock Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
127 NCR SelfServ 84 ATM Service Manual
SDM
SDM DC Interlock
SPS
SPS Controller to MCRW Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 128
SPS Controller to CAP PCB Harness
SPS Daughter PCB to CAP/Coil PCB
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
129 NCR SelfServ 84 ATM Service Manual
RIO
RIO Enable Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 130
EXTERNAL CABLING
Remote Devices Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
131 NCR SelfServ 84 ATM Service Manual
Remote Status Monitor Enable Only
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 132
HARNESSES
Mains Switch with Heaters Harness (View 1 of 2)
HEATER SWITCH MAINS SWITCH
L2A N5B N4B L1A L2A N5B L1A N4B
HEATER FUSE OUT ATM FUSE OUT
HEATER FUSE IN ATM FUSE IN
GR 6
GR 8 GR 1
GR 3
GR 7 GR 2
CORE
HEATER
TOPBOX PSU
UPS OUT
UPS IN
HEATER
SAFE
GR 4
GR 5 INLET _ATM
EARTH NEUTRAL LIVE
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
133 NCR SelfServ 84 ATM Service Manual
Mains Switch with Heaters Harness (View 2 of 2)
2
1 CORE
3
GR 1 1
GR 2 1
E
MAINS SWITCH 4B N PSU
1A L
GR 3 GR 4 GR 5
2A 5B
1 1 1
4B
5B
1A
2A
E
OUT N INLET ATM
ATM FUSE
IN L
UPS OUT L N E E N L UPS IN
GR 7 1
IN
HEATER FUSE
HEATER SWITCH 5B
2A OUT
2A 5B
1A 4B GR 6 1
E
4B N HEATER SAFE
1A L
GR 8 1
E
N HEATER TOPBOX
L
AC Distribution Power Cord
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 134
PSU Standby Interconnect Harness
Turnaround Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
135 NCR SelfServ 84 ATM Service Manual
High Power DC Distribution Harness
Low Power DC Distribution Harness
Advert DC Extension Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 136
Advert DC Extension B Harness
Lane Light with Advert Harness (445-0775404A)
Advert Light Harness with Rain Proofing (445-
0764922A)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
137 NCR SelfServ 84 ATM Service Manual
Lane Light Control Harness (445-0775403B)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 138
Cabinet Safe Harness (View 1 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
139 NCR SelfServ 84 ATM Service Manual
Cabinet Safe Harness (View 2 of 5)
USB HARNESS
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 140
Cabinet Safe Harness (View 3 of 5)
DC Power
Core
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
141 NCR SelfServ 84 ATM Service Manual
Cabinet Safe Harness (View 4 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 142
Cabinet Safe Harness (View 5 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
143 NCR SelfServ 84 ATM Service Manual
Cabinet Safe DP Harness (View 1 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 144
Cabinet Safe DP Harness (View 2 of 5)
USB HARNESS
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
145 NCR SelfServ 84 ATM Service Manual
Cabinet Safe DP Harness (View 3 of 5)
DC Power
Core
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 146
Cabinet Safe DP Harness (View 4 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
147 NCR SelfServ 84 ATM Service Manual
Cabinet Safe Harness (View 5 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 148
Cabinet IO Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
149 NCR SelfServ 84 ATM Service Manual
Coin Module Harness
Flex Circuit – 12 Circuits
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 150
I/O Panel Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
151 NCR SelfServ 84 ATM Service Manual
MEI Lower Harness
RGB MEI Linker Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 152
Rear Access Facia Harness (View 1 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
153 NCR SelfServ 84 ATM Service Manual
Rear Access Facia Harness (View 2 of 5)
USB
Core
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 154
Rear Access Facia Harness (View 3 of 5)
DC Power
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
155 NCR SelfServ 84 ATM Service Manual
Rear Access Facia Harness (View 4 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 156
Rear Access Facia Harness (View 5 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
157 NCR SelfServ 84 ATM Service Manual
TTW Walk-Up with RGB MEI Facia DP Harness (View 1
of 6)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 158
TTW Walk-Up with RGB MEI Facia DP Harness (View 2
of 6)
USB
Core
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
159 NCR SelfServ 84 ATM Service Manual
TTW Walk-Up with RGB MEI Facia DP Harness (View 3
of 6)
DC Power
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 160
TTW Walk-Up with RGB MEI Facia DP Harness (View 4
of 6)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
161 NCR SelfServ 84 ATM Service Manual
TTW Walk-Up with RGB MEI Facia DP Harness (View 5
of 6)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 162
TTW Walk-Up with RGB MEI Facia DP Harness (View 6
of 6)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
163 NCR SelfServ 84 ATM Service Manual
TTW Drive-Up with RGB MEI Facia DP Harness (View 1
of 6)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 164
TTW Drive-Up with RGB MEI Facia DP Harness (View 2
of 6)
USB
Core
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
165 NCR SelfServ 84 ATM Service Manual
TTW Drive-Up with RGB MEI Facia DP Harness (View 3
of 6)
DC Power
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 166
TTW Drive-Up with RGB MEI Facia DP Harness (View 4
of 6)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
167 NCR SelfServ 84 ATM Service Manual
TTW Drive-Up with RGB MEI Facia DP Harness (View 5
of 6)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 168
TTW Drive-Up with RGB MEI Facia DP Harness (View 6
of 6)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
169 NCR SelfServ 84 ATM Service Manual
Through the Wall 15-inch Drive-Up Facia Harness (View
1 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 170
Through-the-Wall 15-inch Drive-Up Facia Harness (View
2 of 5)
USB
Core
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
171 NCR SelfServ 84 ATM Service Manual
Through-the-Wall 15-inch Drive-Up Facia Harness (View
3 of 5)
DC Power
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 172
Through-the-Wall 15-inch Drive-Up Facia Harness (View
4 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
173 NCR SelfServ 84 ATM Service Manual
Through-the-Wall 15-inch Drive-Up Facia Harness (View
5 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 174
Through the Wall 15-inch Drive-Up Facia DP Harness
(View 1 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
175 NCR SelfServ 84 ATM Service Manual
Through the Wall 15-inch Drive-Up Facia DP Harness
(View 2 of 5)
USB
Core
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 176
Through the Wall 15-inch Drive-Up Facia DP Harness
(View 3 of 5)
DC Power
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
177 NCR SelfServ 84 ATM Service Manual
Through the Wall 15-inch Drive-Up Facia DP Harness
(View 4 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 178
Through the Wall 15-inch Drive-Up Facia DP Harness
(View 5 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
179 NCR SelfServ 84 ATM Service Manual
Through-the-Wall 19-inch Drive-Up Facia Harness (View
1 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 180
Through-the-Wall 19-inch Drive-Up Facia Harness (View
2 of 5)
USB
Core
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
181 NCR SelfServ 84 ATM Service Manual
Through-the-Wall 19-inch Drive-Up Facia Harness (View
3 of 5)
DC Power
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 182
Through-the-Wall 19-inch Drive-Up Facia Harness (View
4 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
183 NCR SelfServ 84 ATM Service Manual
Through-the-Wall 19-inch Drive-Up Facia Harness (View
5 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 184
Through-the-Wall 19-inch Drive-Up Facia DP Harness
(View 1 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
185 NCR SelfServ 84 ATM Service Manual
Through-the-Wall 19-inch Drive-Up Facia DP Harness
(View 2 of 5)
USB
Core
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 186
Through-the-Wall 19-inch Drive-Up Facia DP Harness
(View 3 of 5)
DC Power
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
187 NCR SelfServ 84 ATM Service Manual
Through-the-Wall 19-inch Drive-Up Facia DP Harness
(View 4 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 188
Through-the-Wall 19-inch Drive-Up Facia DP Harness
(View 5 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
189 NCR SelfServ 84 ATM Service Manual
Rear Access 15-inch Walk-Up Facia Harness (View 1 of
5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 190
Rear Access 15-inch Walk-Up Facia Harness (View 2 of
5)
USB
Core
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
191 NCR SelfServ 84 ATM Service Manual
Rear Access 15-inch Walk-Up Facia Harness (View 3 of
5)
DC Power
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 192
Rear Access 15-inch Walk-Up Facia Harness (View 4 of
5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
193 NCR SelfServ 84 ATM Service Manual
Rear Access 15-inch Walk-Up Facia Harness (View 5 of
5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 194
Through-the-Wall 15-inch Walk-Up Facia DP Harness
(View 1 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
195 NCR SelfServ 84 ATM Service Manual
Through-the-Wall 15-inch Walk-Up Facia DP Harness
(View 2 of 5)
USB
Core
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 196
Through-the-Wall 15-inch Walk-Up Facia DP Harness
(View 3 of 5)
DC Power
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
197 NCR SelfServ 84 ATM Service Manual
Through-the-Wall 15-inch Walk-Up Facia DP Harness
(View 4 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 198
Through-the-Wall 15-inch Walk-Up Facia DP Harness
(View 5 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
199 NCR SelfServ 84 ATM Service Manual
Through-the-Wall 19-inch Walk-Up Facia DP Harness
(View 1 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 200
Through-the-Wall 19-inch Walk-Up Facia DP Harness
(View 2 of 5)
USB
Core
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
201 NCR SelfServ 84 ATM Service Manual
Through-the-Wall 19-inch Walk-Up Facia DP Harness
(View 3 of 5)
DC Power
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 202
Through-the-Wall 19-inch Walk-Up Facia DP Harness
(View 4 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
203 NCR SelfServ 84 ATM Service Manual
Through-the-Wall 19-inch Walk-Up Facia DP Harness
(View 5 of 5)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 204
RJ11 to Micro Fit Cable
Module Tray Harness
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
205 NCR SelfServ 84 ATM Service Manual
Module Tray DP Harness
USB Touch Cable Assembly
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 206
USB Type A to Type B High Speed (480Mbps)
USB Type A to Type Micro B
USB Type A to Type Mini B High Speed (480Mbps)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
207 NCR SelfServ 84 ATM Service Manual
USB Type A to Right Angle Type B
Display Port to DVI-D Cable Assembly
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NCR SelfServ 84 ATM Service Manual 208
Cable Assembly - ID Power 24v DC and USB (800mm
Right Angled)
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5. POWER SUPPLIES
Universal 24V Power supply (600W) 210
754W Power Supply Unit (PSU) 217
Standard Power Supply (300W) 221
UNINTERUPTIBLE POWER SUPPLY 226
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UNIVERSAL 24V POWER SUPPLY (600W)
INTRODUCTION
J6 J5 J4 J3 J2
J8 J7
Wire Clip
Fixng Lugs
This chapter describes the AC to DC switch mode +24V power supply unit (PSU)
that is the main power supply for NCR 663X ATMs and is also used to power a
second GBNA/GBRU or a second dispenser if these devices are fitted. (Note that
earlier units with GBNA/GBRU had a second power supply whenever a
GBNA/GBRU was configured).
The PSU is specified at 600W with static DC load and it has a single +24V supply rail
with an additional low power auxiliary +5V standby rail. Features of the PSU
include:
l UL and CSA Recognition/Certification
l Operation at supply ranges 90VAC - 136VAC and 198VAC - 264VAC without
manual configuration
l Power good signal for providing diagnostics
l Shut down control input to switch off all supply rails
l Protection circuit to prevent damage to the PSU from overvalued or short
circuit conditions
l The independent +5V auxiliary (standby) rail gives the PSU the ability to
continue to power an external controlling device, such as a universal
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211 NCR SelfServ 84 ATM Service Manual
miscellaneous interface, to allow power reset of all modules within the ATM
l Internal cooling fan.
DESCRIPTION
Theory of Operation
The following diagram illustrates the various functions and connections within the
PSU.
J2, J3, J4, J5, J6, J7
J1
L Fuse +24V DC Distribution
N Filter AC DC
Regulation and Connectors
E
J8
Shutdown Shutdown
PSU Control
Monitor
and Remote LED
Control Indicator
Power Good
+5V
Auxiliary +5V
AC DC
Regulation Auxiliary
TROUBLESHOOTING
None.
DIAGNOSTICS
Power Supply Good Signal
The PSU Good signal is generated by the power supply to indicate that the DC
outputs are present and to indicate that the line voltage is present and within its
specified range. The signal is TTL compatible; a logic low shows a failure condition
and a logic high shows a normal condition. The output providing this is the
collector of a transistor connected to the +5V standby output via a 1KΩ resistor.
The signal is generated when the power supply has been switched off for at least
one second and is then switched on again without any failures.
When the power supply has been switched off or the mains input has failed, the
power supply good signal must go low a minimum of seven milliseconds before
the +24V DC voltage falls below its normal regulated range. The seven millisecond
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NCR SelfServ 84 ATM Service Manual 212
delay is measured with the power supply in normal operation, with maximum load
and minimum line voltage. When the PSU Good signal goes low it must stay low for
a minimum of 90 milliseconds.
On power up the PSU Good signal must go high between 200 and 500 milliseconds
after the +24V DC output has reached its normal regulated voltage.
Overload Protection
The PSU will shut down to prevent itself from damage in the event of:
l Over-voltage:
l For the +5V standby output the voltage limit is 6.8V
l For the +24V output the voltage limit is 32.0V
l Over-current
l Short circuit
l Over-power
l Abnormal temperature rise.
Note: In each of the above occurrences of shutdown (except over-voltage), the
5.0V standby output remains normal.
Restart after Shut-down
If the PSU is shutdown by its protection circuits because of over current, short
circuit or overpower, it will automatically attempt to restart. If the fault condition
continues, the PSU will go into “tick mode” where it will continue to shutdown and
attempt to restart until power is removed or the fault is removed.
If the protection circuits have shut down the PSU because of over-voltage or
temperature rise then the PSU will latch off until the input voltage is cycled.
STRAPPING
None.
ADJUSTMENT
There are no field adjustments.
PREVENTIVE MAINTENANCE
None.
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MODULE REMOVAL AND REPLACEMENT
Mounting Method
The PSU is situated in different locations depending on ATM. A lug at the rear of
the PSU fits into a slot on the ATM and a bracket at the front of the PSU hooks over
a threaded stud and is secured by a single nut. The arrangement is repeated on
both sides of the PSU so that it can be suitably attached in front and rear access
ATMs.
Replacement
To replace the PSU do the following:
1. Undo the wire clip then unplug the AC inlet connector on the PSU.
2. Remove the securing nuts from the PSU.
3. Pull the PSU forward to free it from the slots in the ATM.
4. Unplug the DC output connectors and lift the PSU out of the ATM.
Reverse steps above to fit new PSU.
CABLING
Interconnections in NCR 663X ATMs
Uninterruptible ATM Power Switch
Mains Power Supply
Supply (Optional)
Service Switch
PC Core
+24V +24V
Power Supply Unit Power Supply Unit
ATM (Optional)
+5V Standby
Shutdown
Miscellaneous Power Good
Interface Board Shutdown
Power Good
Power Hub Power Hub Power Hub
Facia Tray Safe
Devices Devices Devices
2nd GBNA/GBRU
Dispenser 1 or
2nd Dispenser
(See Note)
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NCR SelfServ 84 ATM Service Manual 214
Note: Earlier units with GBNA/GBRU had a second power supply whenever a
GBNA/GBRU was configured.
CONNECTOR ASSIGNMENT/PINOUTS
AC Connection
Connection of the AC supply to the PSU is via the ATM Input Connector, the Un-
interruptible Power Supply, the Line Circuit Breaker, and the ATM Line Switch.
PSU AC Input Connector
The AC supply is connected to the PSU at AC connector J1 which is a standard
chassis mounted IEC 3-way inlet connector. The cable must be held in place using
the wire clip as shown:
The PSU input circuit incorporates a fuse and a power line filter.
Input Fuse
The PSU is protected by an internal fuse that is not a field replaceable part.
CAUTION
Do not replace the PSU internal fuse.
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215 NCR SelfServ 84 ATM Service Manual
DC Output Connectors
J8
J6
J5
J4
J3
J2
J7
Connector J7
Connector J7 is a 10-way Molex mini fit junior connector (39-28-1103) with the
following pinout when looking on the face of the connector:
Latch
10 9 8 7 6
24V 24V 24V 24V 24V
RTN RTN
5 4 3 2 1
24V 24V 24V 24V 24V
RTN RTN
Connector J8
Connector J8 is an 8-way Molex mini fit junior connector (39-28-1083) with the
following pinout when looking on the face of the connector:
Latch
8 7 6 5
PSON LED 5 VSB 5V VSB
RT
4 3 2 1
PSON LED PG PG
RTN RTN RTN
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NCR SelfServ 84 ATM Service Manual 216
Connectors J2, J3, J4, J5 and J6
High current connectors J2, J3, J4, J5 and J6 are Tyco connectors (643411-1) with the
following pinout when looking on the face of the connector:
Latch 1 2 Latch
24V 24V
RTN
TEST/ADJUSTMENT TOOLS
None.
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754W POWER SUPPLY UNIT (PSU)
INTRODUCTION
This chapter describes the AC to DC switch mode +24V power supply unit (PSU).
DESCRIPTION
The PSU is specified at 600W maximum continuous output power rating. In
addition to this output, a 24VSB (standby) output with continuous rating of 154W,
and a 'power good' output is available.
Features of the PSU include:
l UL, CSA, CCC, BSMI and European Agency certification
l Operation at supply ranges 90 to 264VAC rms, 47 to 63 Hz
l Power good signal
l Remote ON/OFF operation:
l PSU will turn on when PSON terminal is at TTL level LOW or shorted to
ground
l PSU will turn off when PSON terminal is at TTL level HIGH or open circuit
l The PSU is protected against over-current, over-voltage, over-load, under-load,
under-voltage and thermal over-load. The PSU is also protected from
intermittent rises in the mains voltage, caused by lightening discharges for
example.
l The independent +24V auxiliary (standby) rail gives the PSU the ability to
continue to power an external controlling device, such as the miscellaneous
interface, to allow power reset of all modules within the ATM.
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TROUBLESHOOTING
None.
DIAGNOSTICS
Power Good Signal
The Power Good signal is generated by the power supply to indicate that the DC
outputs are present within their specified range. The signal is TTL compatible with
a logic low for a failure condition and a logic high for a normal condition. The
output providing this is the collector of a transistor connected to 5V via a 1kΩ
resistor. On power-up, the power good signal shall go high after the 24VDC and
24VSB outputs have reached their normal regulated voltage. If either the 24V or
24VSB output should drop to 22.00V ± 0.70V, the power good will go low.
Power Outage, Dip, or Interrupt
Subsequent to any input under voltage, outage, dip or interruption, the power
supply shall automatically restart and function normally when the input voltage
returns to within its operating range.
If the AC voltage drops longer than the hold-up time, and either of the output
voltages drops below 22.00 ± 0.70V, the under-voltage protection will cause the
unit to shut down and restart.
STRAPPING
None.
ADJUSTMENT
None.
PREVENTIVE MAINTENANCE
none.
MODULE REMOVAL AND REPLACEMENT
None.
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219 NCR SelfServ 84 ATM Service Manual
CABLING
None.
CONNECTOR ASSIGNMENT/PINOUTS
AC Connection
Connection of the AC supply to the PSU is via the ATM Input Connector, the Un-
interruptible Power Supply, the Line Circuit Breaker and the ATM Line Switch.
PSU AC Input Connector
The AC supply is connected to the PSU at the AC connector, which is a standard IEC
3-way inlet connector. The cable must be held in place using the wire clip.
Wire Clip
The PSU input circuit incorporates a fuse and a power line filter.
Input Fuse
The PSU is protected by an internal fuse that is not a field replaceable part.
CAUTION
Do not replace the PSU internal fuse.
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NCR SelfServ 84 ATM Service Manual 220
DC Output Connectors
CN1
CN7
CN6 CN5 CN4 CN3 CN2
Note: Connector labelling is vendor specific and should only be used for reference
only.
CN1
1 2 3 4 5 6
7 8 9 10 11 12
Pin Description Pin Description
1 +24VSB 7 +24VSB
2 +24VSB 8 +24VSB
3 +24VSB RTN 9 +24VSB RTN
4 +24VSB RTN 10 +24VSB RTN
5 PG RTN 11 PSON RTN
6 PG 12 PSON
CN2 to CN7
1 2
Pin Description
1 +24V
2 GND
TEST/ADJUSTMENT TOOLS
Text.
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221 NCR SelfServ 84 ATM Service Manual
STANDARD POWER SUPPLY (300W)
INTRODUCTION
This is a switch mode power supply, with +24V DC output and a maximum output
power rating of 300W.
DESCRIPTION
The power supply is capable of operating with a single phase input voltage; 90Vrms
min, 264Vrms max, 47 to 63 Hz. The power supply auto ranges - external voltage
range selection switching is not required.
The unit can withstand power line transients as specified in CES 2-11-02 and
EN61000-4-11 without degradation of performance. It also incorporates Power
Factor Correction circuitry meeting the requirements of EN61000-3-2 to Class A
limits for the harmonic content of the input current, and EN61000-3-3, for
magnitude of voltage fluctuations.
Note: There is no on/off switch, or fuse, within the power supply. They are product
specific and may be located either close to the supply or elsewhere in the product.
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Power Requirements
PSU AC Input Connector
The ac is connected to the PSU via the three screw terminals: Live, Neutral and
Ground.
AC Input
+V -V N L
Live
Ground Neutral
Input Specification
Voltage
The PSU can operate with a single phase input voltage ranging from 90 V to 264 V
rms and 47 Hz to 63 Hz. Voltage range selection is automatic.
Input Current
The maximum input current under normal operating conditions is as follows:
Range Input Voltage Range Frequency Range Maximum Input Current
(Vrms) (Hz) (A)
115 90 - 136 47 - 63 5.0
230 180 - 264 47 - 63 2.5
Inrush Current
The inrush current, measured at full output load (during a cold or warm start and
for a max of one cycle):
l 40 A peak maximum at 257 Vrms input; warm start, measured at TA = 20 deg C
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DC Output Specifications
The following table defines the dc output specification of the PSU:
Performance Requirements
Nominal Voltage +24 Vdc
Current Static - Continuous Minimum 0A dc, Maximum 13 A dc
Maximum Output Power 300W
Voltage Dropout
A 100% input voltage drop out for 16.6mS at full load will not cause the output
voltage to go outwith specified limits.
Subsequent to any input under voltage, outage, dip or interruption the power
supply will automatically restart and function normally when the input voltage
returns to within its operating range.
Overload Protection
The PSU will shut down to prevent damage in the event of:
l Overvoltage: trigger level is 27.6V min, 33V max
l Overcurrent
l Short circuit
l Overpower
l Abnormal temperature rise.
TROUBLESHOOTING
Restart after Shutdown
If the power supply shuts down due to overcurrent, short circuit or overpower
protection, it will automatically attempt to restart. If the fault condition continues;
the power supply will go into "tick mode" and will continue to shut down and
attempt to restart until the power or the fault is removed.
If the power supply shuts down due to overvoltage protection it will stay shut down
until input power is cycled.
ERROR MESSAGES
None.
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NCR SelfServ 84 ATM Service Manual 224
DIAGNOSTICS
None.
STRAPPING
None.
ADJUSTMENTS
None.
FRU REMOVAL AND REPLACEMENT
There are no field replaceable parts in the power supply.
CABLING
None.
CONNECTOR ASSIGNMENT/PINOUTS
Input/Output Pins
DC Output AC Input
+V -V N L
Live
DC +V DC -V Ground Neutral
TEST/ADJUSTMENT TOOLS
None.
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NCR SelfServ 84 ATM Service Manual 226
UNINTERUPTIBLE POWER SUPPLY
INTRODUCTION
This chapter describes both the Eaton® and XTREME Power Conversion®
Uninterruptible Power Supply (UPS) units, including: Operation, Setup and Storage.
The UPS monitors the mains supply and provides a stabilised supply to the ATM. If
the mains supply fails, the UPS will supply the ATM from its integral battery-backed
power supply. This supply duration is limited and is intended to provide for orderly
termination of any active transactions before the ATM shuts down.
DESCRIPTION
XTREME Power Conversion® - Compact 1U 1K
Specification
Model: UPS 230V and UPS 120V (where different):
l Nominal Frequency: 50/60 Hz auto-selecting.
l Power Level: 1000VA, 800W
l Static Regulation (Battery Mode): ±1% of nominal
Button Operation
l To turn the UPS ON, press and hold the button for at least 2 seconds
l To turn the UPS OFF, press and hold the button for at least 2 seconds. The
UPS will be in standby mode when utility power is normal or transfer to
bypass mode if bypass mode is enabled.
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Indicators
The illustration and table below explain the functions of the indicators on the UPS
front panel:
LED8 LED7 LED6 LED5 LED4
L1
L2
!
POWER ON/OFF
LED9 LED3 LED2 LED1
UPS Status LED Colour On/Flashing
Line Mode LED1 Green On
LED4 to LED7 indicate load level Green On
l LED4: >75%
l LED5: 50%~75%
l LED6:25%~50%
l LED7:0%~25%
Battery Mode LED2 Yellow Flashing
LED4 to LED7 indicate battery capacity Green On
l LED4: >26V
l LED5: >24.5V
l LED6:>23V
l LED7:>21V
Low Battery LED3 and LED7 Green Flashing
(1Hz)
Battery LED3 Red Flashing
replacement (0.5Hz)
Fault LED3 Red On
On/Off status of LED8: Indicates On/Off status of general output Green On
output receptacles
receptacles LED9: Indicates On/Off status of programmable
outlet
Overload LED3:Indicates overload (line mode) Green On
LED3:Indicates overload (battery mode)
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Storing the UPS
Before storing, charge the UPS for 5 hours. Store the UPS covered and upright in a
cool, dry location. During storage, recharge the battery in accordance with the
following table:
Storage Temperature Recharge Frequency Charging Duration
-25°C -50°C Every 3 months 1-2 hours
50°C -55°C Every 2 months 1-2 hours
Eaton® - Rack Mounted with USB HID
Definitions
Line Boost Capability
Line Boost Capability is the minimum voltage deviation below nominal that must
be handled via boosting without going on battery, while maintaining the output
voltage within the required output voltage range
Boost Mode
A shift to boost mode occurs during voltage variations in the AC input power. The
boost function maintains the output voltage supplied by the UPS within close
tolerances around the rated value even if significant voltage variations occur in the
AC input power. This avoids calling on battery power.
The values defining the voltage range are preset and vary depending upon the
nominal voltage selected.
Specification
Model: UPS 230V and UPS 120V (where different):
l Nominal Frequency: 50/60 Hz auto-selecting.
l Power Level: 1150VA, 770W
l Static Regulation (Battery Mode): -10% to +7% of nominal
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229 NCR SelfServ 84 ATM Service Manual
l Boost: maintain output within 198-273V (90-153V)
l Battery Configuration: Internal batteries provided as one assembled part.
Indicators
The illustration and table below explain the functions of the indicators on the UPS
front panel:
Item Description Specification Comments
1 On/Off button To start/stop the UPS Illuminated and locking button
Off-------------------------------> System off
Solid green-------------------- Power On
>
2 Load Protected LED Off-------------------------------> No output enabled
Solid> green------------------ Output enabled
>
3 Downgraded Operation Solid yellow------------------- Mains failure
LED > Battery failure
Flashing yellow --------------
>
4 Non Protected Load Off-------------------------------> Normal load
LED Solid red ----------------------- Overload
>
5 Programmable Outlet 1 Off-------------------------------> Plug #1 not powered
Solid green-------------------- Plug #1 powered
>
6 Programmable Outlet 2 Off-------------------------------> Plug #2 not powered
Solid green-------------------- Plug #2 powered
>
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Item Description Specification Comments
7 Percentage Load bar 0 - 25% (LED 1 lit) LED 1 is to the left of the display
graph LED 26% - 50% (LEDs 1 + 2 lit)
51% - 75% (LEDs 1 + 2 + 3
lit) 76% - 100% (All four
LEDs lit)
8 Battery Charge level 0 - 25% (LED 1 lit) LED 1 is to the left of the display
bar graph 26% - 50% (LEDs 1 + 2 lit)
51% - 75% (LEDs 1 + 2 + 3
lit) 76% - 100% (All four
LEDs lit)
Indications During Operation
This section describes the indications of the following UPS phases of operation:
l Start-Up
l Shift to Booster Mode
l Operation on Battery Power.
The numbers in the text refer to the front panel diagram.
Start-Up (1150VA)
Start-up commences when the ON/OFF (1) button is pressed:
l The buzzer beeps and all the LEDs come on.
l The buzzer beeps two times during the self test, then button (1) remains ON,
indicating that the outlets are supplied with power.
Either:
l AC power is present, LED (2) is ON and LED (3) is not ON, and the protected
equipment is supplied by the AC power source.
or:
l AC power is absent, LED’s (2) and (3) are ON, and the protected equipment is
supplied by the UPS operating on battery power.
l All the connected equipment is supplied with power.
If button (1) is not ON, or if LED (4) is ON, there is a fault (see “Troubleshooting”).
Note: The battery is charging as soon as the UPS is connected to the ac power
source, even if button (1) is in the OFF position.
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Boost Mode
When the boost mode is in operation the LED’s do not change to indicate that the
operation is active to show that there is a significant voltage variation in the ac
input power.
Operation on Battery Power
Operation on battery power takes place when AC input power has failed or is
outside the Boost range.
Transfer to Battery Power (1150VA)
While operating on battery power:
l LED (3) is illuminated
l The equipment connected to the UPS is supplied by the battery.
Threshold for the Low Battery Warning
The low battery warning threshold (Battery Low Threshold) is set via the self
service configuration menu and shows that there is very little battery backup time
remaining . The indications that the threshold has been reached are:
l The ATM application specification will close because UPS does not have
automatic shut down.
When the battery reaches the end of its backup time:
l The UPS shuts down and all the LEDs go OFF
l Equipment connected to the UPS is no longer supplied with power.
Storing the UPS
If UPS is stored for a long period, recharge them every 6 months by plugging the
UPS into a power outlet. The batteries charge to 90% in approximately 3
hours.However, it is recommended that the batteries charge for 6 to 24 hours after
long time storage.
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TROUBLESHOOTING
XTREME Power Conversion® - Compact 1U 1K
Symptom Possible Cause Action
The mains supply is The AC input is not connected Reinsert or push the connector
normal but no LED firmly into the receptacle
indication. The AC input is connected to the UPS Connect the AC input to the
output correct receptacle
The mains supply is The internal or external battery Re-connect the batteries to the
normal but Red LED connection is wrong. correct polarity
is flashing.
LED 3 (Green) is on. UPS is overloaded Remove excess loads from the
UPS output
After repetitive overloads, the UPS is Remove excess loads from the
locked in the Bypass Mode. Connected UPS output then shut down and
devices are fed directly by the mains restart the UPS.
supply.
The mains supply is The battery is not fully charged Charge the battery for at least 5
normal, but the unit hours. If the battery is still low
is in Battery Mode. level then replace the battery
The battery is defective Replace the UPS
Red LED is on. UPS fault Replace the UPS
Low Battery Check battery charge level and if
Red light persists then replace
UPS
Eaton® - Rack Mounted with USB HID
The LED numbers in the following table appear on the diagram in the “Indicators”
section.
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1150VA Module
Indication Meaning Action
All LED’s go ON The Remote Power Off contact has Set the contact to normal position and
and LED (3) been activated to shut down the restart .
remains ON. UPS. Preventing a restart.
LED’s (2) and (3) The percent load greater than set Check power drawn by connected devices
are ON and LED overload or UPS capacity. and disconnect non priority devices. Check
(7) flash. the overload setting.
LED (4) goes ON UPS overload. The power drawn by If LED (4) goes on permanently, check the
Solid Red and the connected equipment exceeds power drawn by the attached devices and
LED (7) flashing. UPS capacity. disconnect any non priority devices.
LED (4) ON and A battery fault was detected during Replace the battery module.
LED (8) flashing. the automatic battery test.
LED (4) goes UPS internal diagnostics have Replace the UPS.
ON. detected an internal fault. The
connected devices are no longer
supplied.
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DIAGNOSTICS
Level 0
None
Level 1
Level 1 diagnostics tests available on the Uninterruptible Power Supply are:
Test
Selection of TEST from the UPS diagnostic test menu tests the UPS and reports its
status.
Report
The REPORT test returns the present status of the UPS.
Level 3
S_DATA
The level 3 diagnostics returned for the Uninterruptible Power Supply are:
S_Data Meaning
00 Good (Operation successful)
01 Routine (Command not supported, RS232 turnaround failure)
02 Warning (Battery low)
04 Fatal (Device failure, Battery failure, Command failure, Comms error,
Device inoperative)
Tallies
The tallies recorded for the Uninterruptible Power Supply are:
Tally Mnemonic
OUTAGES Number of times the UPS reported a power outage.
MSKD Number of times that a power outage exceeded the time specified by the
OUT outage mask time.
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STRAPPING
None.
ADJUSTMENTS
The Self Service Configuration Menu for the UPS enables adjustment of following
UPS parameters:
l Mode
l Voltages
l Shut down Delay
l Startup Delay
l Battery Low Threshold
l Outage Mask time
l Battery Test Day
l Battery Test Hour
A description of each parameter, together with the permitted range of inputs and
the default settings, is shown in the table below.
Parameter Description Range Default
Name Value
Mode This string identifies the mode (Control or Data) of the 000 or “000” -
UPS and the device type. 001 Control
“001” -
Data
Voltages Identifies the level of the control voltages for serial 000 - 111
control lines, in order, CTS (Power Fail), DCD (Battery 111
Low), DTR (Shut down). “0” means negative voltage “1”
means positive voltage Note: “Voltages” has no effect for
USB UPS.
Shut down This specifies the delay time in seconds of the interval 0 - 999 120
Delay between the issue of a shut down command and the shut seconds
down of the UPS.
Startup If mains has returned during shut down the Startup Delay 0 - 999 15
Delay is introduced after the Shut down Delay. If mains is not seconds
present during the Shut down Delay then the UPS will
restart as soon as mains returns.
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NCR SelfServ 84 ATM Service Manual 236
Parameter Description Range Default
Name Value
Battery This is the capacity remaining threshold that indicates a 0- 900 (90%)
Low low battery condition. If the reported charge remaining is 1000
Threshold less than or equal to this value then the Battery Low
(BL) indicator is True. The parameter is given in 1/10 percent
units.
Outage This is the duration that the mains outage must exceed 0 - 99 15
Mask Time before the supply out indicator is set true. seconds
Battery This specifies the day on which the weekly battery test 0-6 1
Test Day should be performed. (Monday)
Battery This specifies the hour at which the weekly battery test 00 - 23 04 (4am)
Test Hour should be performed.
Configuring The UPS
Normal Operation
Under normal operation, the UPS will supply standard mains power to the
terminal. Supply voltage deviations within the line boost will result in the UPS
boosting (stepping up) of the voltage via its internal transformer. This ensures that
the voltage supply to the rest of the product remains within the acceptable ranges
of 198 - 273 V for 230 V units or 90 - 136 V for 120 V units. If necessary, the UPS
internal batteries will be charging to maintain 100% charge.
Short Term Outage Or Voltage Variation
In the event of a short term outage or input voltage variation (lasting less than the
configured Outage Mask Time), the UPS will automatically switch to supplying the
terminal from its integral batteries. On restoration of the normal mains supply the
UPS will automatically switch back to supplying a stabilised supply to the terminal
from mains power. The internal batteries will be charged to maintain 100%
capacity when mains is present.
Long Term Outage Or Voltage Variation
In the event of an outage or input voltage variation (outside the line boost and
buck capability) lasting longer than the Outage Mask Time, the UPS will
automatically switch to supplying the terminal from its integral batteries. At this
point, under the control of the application program, the terminal will take one of
the following actions:
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237 NCR SelfServ 84 ATM Service Manual
l Immediately initiate a shut down
l Go into standby mode until mains returns or until the battery capacity falls
below the Battery Low Threshold, at which point it will initiate a shut down
l Continue offering transactions until mains returns or until the battery capacity
falls below the Battery Low Threshold, at which point it will initiate a shut
down.
The shut down is controlled, terminating any active transactions and leaving the
terminal in a safe and secure state. A control message is sent to the UPS to
disengage.
Restart After Controlled Shut down
On restoration of the mains supply and restart of the terminal, the customer
application may either bring the terminal immediately back into service or wait
until the battery capacity is above the Battery Low Threshold before doing so.
A Low Battery condition will be displayed until the calculated battery capacity is
equal to the Battery Low Threshold
UPS Self Test
The UPS will carry out a self test on demand by selecting DEVICE SELF TEST from
the System Application Menu and UPS from the Device Self Test Menu.
If the battery is fully charged this test will verify battery health and that it is
correctly connected. If the battery capacity is less than 100% then the test will only
verify the connection.
MODULE REMOVAL AND REPLACEMENT
XTREME Power Conversion® - Compact 1U 1K
No replaceable modules
Eaton® - Rack Mounted with USB HID
No replaceable modules
CABLING
None.
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CONNECTOR ASSIGNMENT/PINOUTS
No Information Available.
TEST/ADJUSTMENT TOOLS
No Information Available.
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239 NCR SelfServ 84 ATM Service Manual
6. CORE AND COMMUNICATIONS
80 Series Mini PC Core 240
USB 7 Port Hub 403
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NCR SelfServ 84 ATM Service Manual 240
80 SERIES MINI PC CORE
INTRODUCTION
The 80 Series Mini PC Core is designed to accept a mini-ITX form factor
motherboard. It is equipped with one of the following motherboards:
l Riverside Q67 motherboard, an Intel® Sugar Bay platform supporting Socket
LGA1155 Intel® Processors. (Core™ i5–2390T)
l Estoril Q87 motherboard, an Intel® Haswell platform supporting Socket
LGA1150 Intel® Processors. (Celeron G1820TE, Core™ i3–4350T, Core™ i5–
4590T).
l Misano Q170 motherboard, an Intel® Skylake-S desktop platform supporting
Socket LGA1151 Intel® Processors. (Core™ i3–6100TE, Core™ i5–6500TE,
Core™ i7–6700TE).
l Misano Q170 motherboard, an Intel® Kabylake desktop platform supporting
Socket LGA1151 Intel® Processors. (Core™ i3–7101TE, Core™ i5–7500T, Core™
i7–7700T).
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DESCRIPTION
Motherboards
The 80 Series Mini PC Core consists of a PC processor with the following additional
Self Service functionality:
Features Riverside Estoril
Processor Intel® Core™ i5–2390T l Intel® Celeron™ G1820TE
l Intel® Core™ i3–4350T
l Intel® Core™ i5–4590T
Chipset Intel® Q67 Intel® Q87
Memory Two 204 pin DDR 3 SO–DIMMs, up to 16GB
Video Integrated display adapter, DVI-D VGA l LVDS LCD Header
out l 2 x Dual Mode Display Ports
supporting HDMI/DVI
SATA l One SATA II port (3Gb/s) Three SATA III ports (6Gb/s)
l Two SATA III ports (6Gb/s)
Serial l Two RS–232 ports on rear IO Two RS–232 on internal headers
l Two RS–232 on internal headers
USB l Four High Speed USB 2.0 ports on l Six Super Speed USB 3.0 ports on
rear IO IO
l Four High Speed USB 2.0 on l Four High Speed USB 2.0 on two
breakout internal header
LAN support One Ethernet 10/100/1000 Dual Ethernet 10/100/Gb
Base–T network interface
Audio l Line out Six 3.5mm jack sockets:
l Microphone in l Jack 1 - Stereo headphone out
l Jack 2 - Stereo speaker out
l Jack 3 - Handset mic in
l Jack 4 - Handset hook switch in
l Jack 5 - Handset speaker out
l Jack 6 - Private Audio/ Volume
Control
PDM digital microphone input
Power 24 Vdc (± 10%)
Requirements
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NCR SelfServ 84 ATM Service Manual 242
Features Riverside Estoril
Security Trusted Platform Module (TPM 1.2) Trusted Platform Module (TPM 1.2 &
support to enable Microsoft Bitlocker 2.0) support to enable Microsoft
encryption software. Bitlocker encryption software.
Local Bus PCI & PCIe. The PCIe location is non- The PCIe location is non standard and
Expansion standard and requires the use of a requires the use of a riser in the
riser in the application application.
Note: The PCIex8 slot operates at
x4 bandwidth only. It does not
support cards that are unable to
operate x4 or x1 speeds
AMT Supports Intel® Active Management
Technology 9.5 (processor SKU
dependent)
Features Misano (Skylake) Misano (Kabylake)
Processor Intel® Core™ i3–6100TE Intel® Core™ i3–7101TE
Intel® Core™ i5–6500TE Intel® Core™ i5–7500T
Intel® Core™ i7–6700TE Intel® Core™ i7–7700T
Chipset Intel® Q170 Intel® Q170
Memory Two 260 pin DDR4 SO–DIMMs, up to 32GB Two 260 pin DDR4 SO–DIMMs, up to
64GB
Video l Two Dual Mode Display Ports supporting HDMI/DVI
l One eDP
SATA Three SATA III ports (6Gb/s)
Serial Two RS–232 on internal headers
USB l Six Super Speed USB 3.0 ports on IO
l Four High Speed USB 2.0 on two internal header
LAN support Dual Ethernet 10/100/Gb
Audio Six 3.5mm jack sockets:
l Jack 1 - Stereo headphone out
l Jack 2 - Stereo speaker out
l Jack 3 - Handset mic in
l Jack 4 - Handset hook switch in
l Jack 5 - Handset speaker out
l Jack 6 - Private Audio/ Volume Control
Mini DIN (5-pin) PDM digital microphone input
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Features Misano (Skylake) Misano (Kabylake)
Power 24 Vdc (± 10%)
Requirements
Security Trusted Platform Module (TPM 1.2 & 2.0) support to enable Microsoft Bitlocker
encryption software.
Local Bus l One PCIe x8 slot (x1, x4 or x8 speeds)
Expansion l One PCIe x4 edge finger
AMT Supports Intel® Active Management Technology 11 (processor SKU dependent)
Protection (Estoril and Misano Only)
Mandatory Passwords
The Estoril and Misano motherboards have the additional functionality and
security requirement of entering mandatory passwords for accessing the following:
l Admin - BIOS Setup Configuration Utility (SCU)
l BBS - BIOS Boot Specification
If the customer has no password management solution then use the factory set
passwords:
l Admin: ncrTEMP123
l BBS: ncrTEMP456
Note: The factory set passwords are not intended to provide any additional
security as these are commonly available. There is no restriction on distribution of
these passwords.
For non-factory set BIOS passwords please refer to the customer’s password
management solution.
SATA White List
SATA White List Devices
Estoril and Misano BIOS implements a SATA white list. This prevents the use of
SATA devices unless they have been added to the BIOS Setup Configuration Utility
(SCU) White list.
To ensure that the intended SATA device/drive is available, please follow the steps
below within the Setup Configuration Utility (SCU):
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NCR SelfServ 84 ATM Service Manual 244
1. Press F2 during the boot process, and enter the BIOS Admin password.
2. Navigate to the “Advanced” tab and select “NCR Configuration” then “White
list management”.
3. Select "Clear White List and Add all Connected Devices" option.
4. Once this setup is complete press F10 to save changes and exit. This will
cause the PC to reboot.
Assign Boot Devices
The Estoril and Misano BIOS requires a single permanent boot device to be
selected from the BBS as part of the initial setup. When the PC reboots following
the BIOS upgrade, and after the Admin/BBS passwords have been set, it will
automatically enter the BBS menu to request that the user select the boot device.
1. Enter the BBS password then select the HDD that contains the default O/S
image for the system to boot to.
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2. Selecting the boot device means that the system will automatically boot to
that device and that device only.
Note: Only a HDD/SSD can be used as a permanent boot device.
In order to boot from a USB or DVD drive the BBS menu must be
used.
3. Press F8 during POST and enter the BBS password to display the BBS menu,
then select the desired boot device.
Note: The BBS menu must be used on every boot to an alternate
device, otherwise the BIOS will default to the permanent boot
device.
Misano Motherboard Riser Card (Optional)
The PCIe x 8 location on the motherboard is non-standard and requires the use of
a riser card. Both connections on the riser card will be x8 (open end) and operate
electrically as x4 PCIE lanes.
Estoril Motherboard Riser Card (Optional)
The PCIe x 8 location on the motherboard is non-standard and requires the use of
a riser card. The upper connection on the riser card will be x4 (open end). The
lower connection on the riser card will be x1 (open end).
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Riverside Motherboard Riser Card (Optional)
The PCIe x 1 location on the motherboard is non-standard and requires the use of
a riser card. The riser uses a 120 pin PCI in line with a 36pin PCI Express (x1)
connector.
USB Breakout
This board is connected to the motherboard internal USB header through a
breakout cable and provides four USB 2.0 ports.
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Each of the four ports have a positive locking tab incorporate into the housing.
Push the tab lightly in the direction shown, with a non-conductive tool, to unlock.
Trusted Platform Module 1.2 & 2.0 (Estoril and Misano
Optional)
This board is connected to the motherboard providing secure storage of artifacts
used to authenticate the platform. The physical board layout of versions 1.2 and
2.0 is the same. Firmware differences only.
Trusted Platform Module 1.2 (Riverside Optional)
This board is connected to the motherboard providing secure storage of artifacts
used to authenticate the platform.
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Primary Disk Drives
The primary Disk Drive can be an industry standard 2.5 inch HDD or 2.5 inch SSD.
All supporting the ATA interface standard and operate on a SATA interface. Device
should be connected to the SATA III (6Gbits/s) ports. The table below lists the
power requirements of the SATA Disk Drives.
S–ATA Disk Drive Voltage Current
2.5 inch HDD +5 Vdc 0.46 A
2.5 inch SDD +5 Vdc 1.00 A
Secondary Disk Drives (Optional)
The Secondary Disk Drive can be an industry standard 2.5 inch HDD or 2.5 inch
SSD. All support the ATA interface standard and operates on a SATA interface.
Device should be connected to the SATA III (6Gbits/s) ports. The table below lists
the power requirements of the SATA Disk Drives.
SATA Disk Drive Voltage Current
2.5 inch HDD +5 Vdc 0.46 A
2.5 inch SDD +5 Vdc 1.00 A
DVD Drives (Optional)
Device should be connected to the SATA II (3Gbits/s) ports on the Riverside
motherboard and any of the three SATA III sockets on the Estoril motherboard. The
table below lists the power requirements of the SATA DVD Drives.
Voltage Current
+5 Vdc 1.00 A
Lithium Battery
The lithium coin cell battery required: BR2032 type, 3.0V, 225mAh.
WARNING Do not use a metal or conductive implement to remove the
battery. A short circuit between the battery’s positive and
negative terminals can cause it to explode
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TROUBLESHOOTING
Error Possible root Isolation Resolution
causes
System does not Memory refresh Re-seat the memory, or replace with
start up timer error known good modules
Parity error in base
memory (first 64Kb
block)
Base memory
read/write test error
System does not Motherboard timer
start up not operational
Processor error
8042 Gate A20 test
error (cannot switch
to protected mode)
General exception
error (processor
exception interrupt
error)
BIOS ROM
checksum error
CMOS shutdown
register read/write
error
Cache memory test
failed
System does not Display memory If the system video adapter is an add-in
start up error (system video card, replace or re-seat the video adapter.
adapter) If the video adapter is an integrated part of
the system board, the board may be faulty
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Error Possible root Isolation Resolution
causes
System does not Motherboard has Has the system fan Riverside
start up not powered on started? Check that pins 1 & 2 at J20 are at power
on. If they are then check the short circuit
pins 2 - 4 on PANEL header for 1 second to
see if the fan starts and the motherboard
powers up
Estoril/Misano
Check that pins 1 & 2 at A_ON are at power
on. If they are then check the short circuit
pins 6 - 8 on PANEL header for 1 second to
see if the fan starts and the motherboard
powers up
System does not Applies to Kingsway Replace the fan or processor
start up GL40 Motherboard
only Processor
faulty. The fan might
be blocked and the
processor is
overheating.
Loss of Motherboard The system date and Replace battery.
configuration data battery failure time are excessively
inaccurate.
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Error Possible root Isolation Resolution
causes
No boot up HDD failure Use BIOS Setup Replace the HDD.
Utility to determine
disk’s presence.
Loose or incorrectly Check power and S- Reconnect or properly connect cables to
connected cabling ATA cables. correct sockets. Replace the cables if worn.
RAM not seated Check RAM Re-seat correctly.
correctly
RAM not configured Check RAM is
configured through
BIOS Setup.
Estoril and Misano BIOS will only enable See 'SATA White Listed Device' instructions.
only SATA ports that Note: If the new HDD/SSD is the planned
HDD/SSD not White- contain white-listed boot drive, then when the system reboots
listed devices at serial you will need to set it as the current boot
number level. device. See 'Assign Boot Device'
A non white-listed instructions.
device will generate Once selected the system will
a "No Boot Device automatically boot from the selected
Found" message device on every reboot.
and the OS will not
boot.
Windows BitLocker The TPM has been Check if TPM is fitted Replace the TPM and reboot.
Drive Encryption key removed. or properly seated.
needed. Insert key
Storage Media.
The Trusted TPM is fitted but not Check if TPM is To verify that the TPM is faulty:
Platform Module working. damaged. Inform 1. Ask the customer to decrypt the hard
(TPM) in this system the customer that drive using their bitlocker recovery
has been disabled. the hard drive needs key.
You must supply a to be decrypted to 2. Fit a new TPM to the motherboard.
BitLocker recovery install a new TPM 3. Ask the customer to attempt to re–
key to restart this and verify that the encrypt the hard drive.
system until TPM is TPM is the problem. Note: The re–encryption process would
re–enabled. Enable also generate a new recovery key.
TPM from the If encryption is successful, then the
system BIOS setup problem was the TPM. If the system is still
or from the TPM not working, then the problem is likely to
management be the customer’s software.
console.
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Error Possible root Isolation Resolution
causes
No display on No power Power source Reconnect power source
main or service disconnected
display.
No signal to No display signal Display cable Reconnect display cable
primary or service from motherboard disconnected
display. Display dongle Latched dongle connection may be loose
disconnected or disconnected. Push fully home or
(applies to Estoril reconnect.
motherboards only)
No service display Display(s) connected See 'Estoril Display Correct port connections
to wrong ports Ports' information
See 'Misano
Display Ports'
information
BIOS Setup Utility
Default values shown.
Estoril
Menus
u Main
u Advanced
u Boot
u Power
u Security
u Exit
u Secure Boot
Estoril u Main
Variable Value
System Date [12/12/2020]
System Time [12:05:00]
InsydeH2O Version Estoril.05.05.01.0037
Processor Type Intel(R) Celeron(R) CPU G1820TE @2.2GHz
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Variable Value
System Bus Speed 100 MHz
System Memory Speed 1333 MHz
Cache RAM 256 KB
Total Memory 4096 MB
Channel A
SODIMM0: 4096 MB
SODIMM1: [Not Installed]
Channel B
SODIMM0: [Not Installed]
SODIMM1: [Not Installed]
Platform Configuration
CPUID: 0x306C3 (Haswell)
CPU Speed: 2200 MHz
CPU Stepping: 03 (C0 Stepping)
L1 Data Cache: 32KB
L1 Instruction Cache: 32KB
L2 Cache: 256KB
L3 Cache: 2048KB
Number of Processors: 2 Core(s) / 2 Thread(s)
Microcode Rev: 00000027
GT Info: GT1 [0x00]
SMX/TXT: Un-Supported
PCH rev / SKU: 05 (C2 Stepping) / Unknown
VBIOS Ver: 1039
Intel ME Version / SKU 9.1.14.3000/ 5MB
LAN PHY Revision A3
Language English
Estoril u Advanced
Advanced Menu
u NCR Configuration
u Boot Configuration
u Peripheral Configuration
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NCR SelfServ 84 ATM Service Manual 254
Advanced Menu
u SATA Configuration
u Thermal Configuration
u Video Configuration
u USB Configuration
u Chipset Configuration
u ACPI Table/Feature Control
u Active Management Technology Support
u PCI Express Configuration
u Overclocking Performance Menu
u Extended ICC
u Intel Rapid Start Technology
u DPTF Configuration
u ISCT Configuration
u BIOS Event Log Configuration
u POST Message Setting
Estoril u Advanced u NCR Configuration
Variable Value
u White List Management
u USB Reset on Boot
u Hardware Monitor
u USB Port VID/PID
Display During POST NCR Logo
u PCIe Port Debug Mode
u Secure Erase
LVDS Panel Type VBIOS Default
USB Port Enabled
XHCI BAR Offset 80C8h Bit[11:0] 0x 0
XHCI BAR Offset 80C8h Bit[23:12] 0x a
XHCI BAR Offset 8128h 0x 753
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Estoril u Advanced u NCR Configuration u White List Management
Variable Value
White List Management
Serial ATA Port 0 [ST500V7000-01DK142] Enabled
Serial ATA Port 1 [ST500V7000-01DK142] Enabled
Clear White List and Add all Connected Devices
Clear White List
Allow WhiteList via Hotkey Disabled
Estoril u Advanced u NCR Configuration u USB Reset on Boot
Variable Value
USB Reset on Boot
Reset USB Port on Cold Boot Disabled
Estoril u Advanced u NCR Configuration u Hardware Monitor
Variable Value
Hardware Monitor
Current BIOS Firmware Version Estoril 05.05.01.0037
Date/Time
BIOS Setting Change via CLI Command No Data.
BIOS Setup Invoked Time 2019/12/06 13:50:18
BBS Invoked Time 2019/12/06 13:50:03
Platform Information
CPU Model Intel(R) Celeron(R) CPU G1820TE @ 2.20GHz
Memory
Channel A: 1096 MB, 1333Mhz
Channel B: Not Installed
Motherboard Type Estoril
Motherboard Revision Rev 1.00
Voltage
VCORE: 1.728 V
VDDQ: 1.536 V
12V: 12.024V
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Variable Value
5V: 5.070 V
5VSUS: 5.070 V
Fan Speed
CPU: 1809 RPM
CHA: 0 RPM
Temperature
CPU: 24.0 C / 75.2 F
PCH: 23.0 C / 73.4 F
Front Panel 23.0 C / 73.4 F
Backlight Current Not Detected.
Estoril u Advanced u NCR Configuration u USB Port VID/PID
Variable Value
PORTA: 1C4F/0026, USB Keyboard
PORTB: 046D/C063, DELL USB Laser Mouse
PORTC: Not Installed
PORTD: Not Installed
PORTE: Not Installed
PORTF: Not Installed
PORT0: Not Installed
PORT1: Not Installed
PORT2: Not Installed
Estoril u Advanced u NCR Configuration u PCIe Port Debug Mode
Variable Value
PCIe Port Debug Mode
PEG PCIe Port Debug Mode: Disabled
PCH PCIe Port Debug Mode: Disabled
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Estoril u Advanced u NCR Configuration u Secure Erase
Variable Value
Which Drive would you like to erase?
Serial ATA Port 1: [ATAP 1 iHAS124 F)
Serial ATA Port 2: [ST500DM009-2F110A]
Estoril u Advanced u Boot Configuration
Variable Value
Boot Configuration
Numlock On
Estoril u Advanced u Peripheral Configuration
Variable Value
Peripheral Configuration
Serial PORT A Auto
Serial PORT B Auto
Azalia Enabled
Azalia Docking Support Enable Disabled
Azalia PME Enable Disabled
LAN Enabled
SLP_LAN# Low on DC Power Disabled
LAN PHY Drives GP1027 Enabled
Estoril u Advanced u SATA Configuration
Variable Value
SATA Configuration
SATA Controller Enabled
HDC Configure AS AHCI
u Software Feature Mask Configuration
Aggressive LPM Support Enabled
SATA Port 0 HotPlug Disabled
Port 0 Enabled
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Variable Value
Spin-Up Device Disabled
SATA Device Type Hard Disk Drive
SATA Port 1 HotPlug Disabled
Port 1 Enabled
Spin-Up Device Disabled
SATA Device Type Hard Disk Drive
SATA Port 2HotPlug Disabled
Port 2 Enabled
Spin-Up Device Disabled
SATA Device Type Hard Disk Drive
SATA Port 3 HotPlug Disabled
Port 3 Enabled
Spin-Up Device Disabled
SATA Device Type Hard Disk Drive
SATA Port 4 HotPlug Disabled
Port 4 Enabled
Spin-Up Device Disabled
SATA Device Type Hard Disk Drive
SATA Port 5 HotPlug Disabled
Port 5 Enabled
Spin-Up Device Disabled
SATA Device Type Hard Disk Drive
Serial ATA Port 0 [Not Installed]
Serial ATA Port 1 [NCSC51AD240M4P]
Serial ATA Port 2 [Not Installed]
Serial ATA Port 3 [Not Installed]
Serial ATA Port 4 [Not Installed]
Serial ATA Port 5 [Not Installed]
Serial ATA Port 6 [Not Installed]
Serial ATA Port 7 [Not Installed]
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Estoril u Advanced u SATA Configuration u Software Feature Mask
Configuration
Variable Value
Software Feature Mask Configuration
HDD Unlock Enabled
LED Locate Enabled
Estoril u Advanced u Thermal Configuration
Variable
Thermal Configuration
u Platform Thermal Configuration
u CPU Thermal Configuration
u Memory Power and Thermal Throttling
Estoril u Advanced u Thermal Configuration u Platform Thermal
Configuration
Variable Value
Platform Thermal Configuration
Automatic Thermal Reporting Enabled
Active Trip Point 0 Fan Speed 100
Active Trip Point 1 Fan Speed 75
Active Trip Point 1 55°C
Passive TC1 Value 1
Passive TC2 Value 5
Passive TSP Value 10
Active Trip Points Enabled
Passive Trip Points Disabled
Critical Trip Points Enabled
Slots with TS on DIMMs No TS on DIMM
Thermal Device Enabled
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Estoril u Advanced u Thermal Configuration u CPU Thermal
Configuration
Variable Value
CPU Thermal Configuration
DTS Disabled
Bi-Directional PROCHOT# Enabled
ACPI 3.0 T-States Disabled
Estoril u Advanced u Thermal Configuration u Memory Power and
Thermal Throttling
Variable Value
uMemory Thermal Configuration
DDR PowerDown and Idle Counter PCODE
REFRESH_2X_MODE Disabled
LPDDR Thermal Sensor Enabled
SelfRefresh Enable Enabled
Selfrefresh Idle Timer 512
Throttler CKEMin Defeature Disabled
Throttler CKEMin Timer 48
uDrain Power Meter
uMemory Thermal Reporting
uMemory Thermal RAPL
Estoril u Advanced u Thermal Configuration u Memory Power and
Thermal Throttling u Memory Thermal Configuration
Variable Value
Memory Thermal Configuration
Memory Thermal Management Disabled
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Estoril u Advanced u Thermal Configuration u Memory Power and
Thermal Throttling u Drain Power Meter
Variable Value
Drain Power Meter
Use user provided power weights, Disabled
scale factor and channel power floor
values Energy Scale Factor
Energy Scale factor 4
Channel 0 DIMM 0
Idle Energy CH0, DIMM0 10
PowerDown Energy CH0, DIMM0 6
Activate Energy CH0, DIMM0 172
Read Energy CH0, DIMM0 212
Write Energy CH0, DIMM0 221
Channel 0 DIMM 1
Idle Energy CH0, DIMM1 10
PowerDown Energy CH0, DIMM1 6
Activate Energy CH0, DIMM1 172
Read Energy CH0, DIMM1 212
Write Energy CH0, DIMM1 221
Channel 1 DIMM 0
Idle Energy CH1, DIMM0 10
PowerDown Energy CH1, DIMM0 6
Activate Energy CH1, DIMM0 172
Read Energy CH1, DIMM0 212
Write Energy CH1, DIMM0 221
Channel 1 DIMM 1
Idle Energy CH1, DIMM1 10
PowerDown Energy CH1, DIMM1 6
Activate Energy CH1, DIMM1 172
Read Energy CH1, DIMM1 212
Write Energy CH1, DIMM1 221
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 262
Estoril u Advanced u Thermal Configuration u Memory Power and
Thermal Throttling u Memory Thermal Reporting
Variable Value
Memory Thermal Reporting
Lock Thermal Management Registers Disabled
Memory Thermal Reporting
Extern Thermal Status Disabled
Closed Loop Thermal Manage Disabled
Open Loop Thermal Manage Disabled
Thermal Threshold Settings
Warm Threshold CH0 DIMM0 255
Warm Threshold CH0 DIMM1 255
Hot Threshold CH0 DIMM0 255
Hot Threshold CH0 DIMM1 255
Warm Threshold CH1 DIMM0 255
Warm Threshold CH1 DIMM1 255
Hot Threshold CH1 DIMM0 255
Hot Threshold CH1 DIMM1 255
Thermal Threshold Budget Settings
Warm Budget CH0 DIMM0 255
Warm Budget CH0 DIMM1 255
Hot Budget CH0 DIMM0 255
Hot Budget CH0 DIMM1 255
Warm Budget CH1 DIMM0 255
Warm Budget CH1 DIMM1 255
Hot Budget CH1 DIMM0 255
Hot Budget CH1 DIMM1 255
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263 NCR SelfServ 84 ATM Service Manual
Estoril u Advanced u Thermal Configuration u Memory Power and
Thermal Throttling u Memory Thermal RAPL
Variable Value
Memory Thermal RAPL
RAPL Power Floor CH0 0
RAPL Power Floor CH1 0
RAPL PL Lock Disabled
RAPL PL 1 Enable Disabled
RAPL PL 1 Power 0
RAPL PL 1 Windowx 0
RAPL PL 1 Windowy 0
RAPL PL 2 Enable Disabled
RAPL PL 2 Power 222
RAPL PL 2 Windowx 1
RAPL PL 2 Windowy 10
Estoril u Advanced u Video Configuration
Variable Value
Video Configuration
Primary Display Auto
u Internal Graphics Device
u PCI Express Graphic
u SA DMI Configuration
Estoril u Advanced u Video Configuration u Internal Graphics Device
Variable Value
Internal Graphics Device
Internal Graphics Device Auto
RC6 (Render Standby) Enabled
IGD Turbo IMON Current 31
IGD - Gtt Size 2 MB
IGD - Aperture Size 128 MB
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 264
Variable Value
IGD - DVMT Pre-Allocated 32 MB
IGD - DVMT Size MAX
IGD - Low Power Mode Enabled
IGD - PAVP Enable Enables
IGD - PM Support Enabled
LCD Control
Panel Scaling Auto
Ambient Light Sensor (ALS) Support Disabled
Backlight Image Adaption (BIA) Auto
Spread Spectrum Clock (SSC) Chip Off
Backlight Control PWM Normal
Active LFP VBIOS Default
Panel Colour Depth 18 bit
IUER State Enable Disabled
IUER Dock Enable Enabled
IUER Button Enable Enabled
CPU Audio Device (B0:D3:f0) Enabled
CPU Audio Disable Bitmap 0
Estoril u Advanced u Video Configuration u PCI Express Graphic
Variable Value
PCI Express Graphic
PCIE Reset Delay 100 ms
ASPM Auto
PEG0 - Gen X Auto
PEG1 - Gen X Auto
PEG2 - Gen X Auto
Runtime C7 Allowed Disabled
Always Enable PEG Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
265 NCR SelfServ 84 ATM Service Manual
Estoril u Advanced u Video Configuration u SA DMI Configuration
Variable Value
SA DMI Configuration
DMI Link ASPM Control L0sL1
DMI Extended Sync Control Disabled
DMI Vc1 Control Disabled
DMI Vcp Control Enabled
DMI Vcm Control Enabled
DMI Gen 2 Enabled
Estoril u Advanced u USB Configuration
Variable Value
USB Configuration
USB BIOS Support Enabled
USB Precondition Enabled
XHCI Pre-Boot Driver Enabled
XHCI Smart Auto
XHCI Streams Enabled
EHCI 1 Enabled
EHCI 2 Enabled
Per-Port Control Disabled
USB Legacy SMI Bit Cleaner Enabled
Estoril u Advanced u Chipset Configuration
Variable Value
Chipset Configuration
Setup Warning:
Setting items on this screen to incorrect values may
cause your system to malfunction!
CRID Disabled
Port 80h Cycles LPC BUS
VT-d Enabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 266
Variable Value
CHAP Device (B0:D7:f0) Disabled
Thermal Device (B0:D4:f0) Disabled
Scrambler Enabled
Memory Frequency Auto
Rank Margin Tool Disabled
GDXC IOT and MOT Support Disabled
Me FW Image Re-Flash Disabled
Sensor Hub Type None
After G3 On S5
Board Capability SUS_PWR_DN_ACK
GPIO Lockdown Disabled
RTC Lock Enabled
IFR Update Enabled
DDR3 Voltage Mode Auto
RTD3 Support Disabled
Max TOLUD Dynamic
SATA PORT 0 Time Out (MS) 0
BIOS Lock Enabled
Serial IRQ Mode Quiet
H20 UVE Support Enabled
Modern Standby Disabled
Estoril u Advanced u ACPI Table/Features Control
Variable Value
ACPI Table/Features Control
FACP-RTC S4 Wakeup Enabled
APIC-IO APIC Mode Enabled
TCO WatchDog Support Enabled
WatchDog ACPI Table Enabled
PTID Support Enabled
ACPI Memory Debug Enabled
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267 NCR SelfServ 84 ATM Service Manual
Variable Value
ACPI Memory Debug Address 0xDCF91018
Native PCIE Enable Enabled
Native ASPM Disabled
Power Sharing Manager Disabled
Wireless Device Disabled
PCI Delay Optimisation Disabled
Estoril u Advanced u Active Management Technology Support
Variable Value
Active Management Technology Support
Intel AMT Support Disabled
MEBx Selection Screen Disabled
Hide Un-Configure ME Confirmation Disabled
MEBx Debug Message Output Disabled
Un-Configure ME Disabled
Intel AMT Password Write Enabled
AMT CIRA Request Trig Disabled
USB Configure Enabled
PET Progress Enabled
Send PET Message Delay 500 Milliseconds
AMT CIRA Timeout 0
ASF Support Enabled
WatchDog Support Disabled
OS Timer 0
BIOS Timer 0
Estoril u Advanced u PCI Express Configuration
Variable Value
PCI Express Configuration
PCI Express Clock Gating Enabled
DMI Link ASPM Control Enabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 268
Variable Value
DMI Extended Sync Control Disabled
PCIE Port Assigned to LAN 7
uPCI Express Root Port 1
u PCI Express Root Port 2
u PCI Express Root Port 3
u PCI Express Root Port 4
u PCI Express Root Port 5
u PCI Express Root Port 6
u PCI Express Root Port 8
Estoril u Advanced u PCI Express Configuration u PCI Express Root
Port 1
Variable Value
PCI Express Root Port 1
PCI Express Root Port 1 Enabled
Automatic ASPM Auto
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Default
SEFE Disabled
SENFE Disabled
SECE Disabled
PME Interrupt Disabled
PME SCI Enabled
Hot Plug Disabled
PCIe Speed Auto
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269 NCR SelfServ 84 ATM Service Manual
Estoril u Advanced u PCI Express Configuration u PCI Express Root
Port 2
Variable Value
PCI Express Root Port 2
PCI Express Root Port 2 Disabled
Estoril u Advanced u PCI Express Configuration u PCI Express Root
Port 3
Variable Value
PCI Express Root Port 3
PCI Express Root Port 3 Enabled
Automatic ASPM Auto
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Default
SEFE Disabled
SENFE Disabled
SECE Disabled
PME Interrupt Disabled
PME SCI Enabled
Hot Plug Disabled
PCIe Speed Auto
Estoril u Advanced u PCI Express Configuration u PCI Express Root
Port 4
Variable Value
PCI Express Root Port 4
PCI Express Root Port 4 Enabled
Automatic ASPM Auto
URR Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 270
Variable Value
FER Disabled
NFER Disabled
CER Disabled
CTO Default
SEFE Disabled
SENFE Disabled
SECE Disabled
PME Interrupt Disabled
PME SCI Enabled
Hot Plug Disabled
PCIe Speed Auto
Estoril u Advanced u PCI Express Configuration u PCI Express Root
Port 5
Variable Value
PCI Express Root Port 5
PCI Express Root Port 5 Enabled
Automatic ASPM Auto
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Default
SEFE Disabled
SENFE Disabled
SECE Disabled
PME Interrupt Disabled
PME SCI Enabled
Hot Plug Disabled
PCIe Speed Auto
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271 NCR SelfServ 84 ATM Service Manual
Estoril u Advanced u PCI Express Configuration u PCI Express Root
Port 6
Variable Value
PCI Express Root Port 6
PCI Express Root Port 6 Enabled
Automatic ASPM Auto
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Default
SEFE Disabled
SENFE Disabled
SECE Disabled
PME Interrupt Disabled
PME SCI Enabled
Hot Plug Disabled
PCIe Speed Auto
Estoril u Advanced u PCI Express Configuration u PCI Express Root
Port 8
Variable Value
PCI Express Root Port 8
PCI Express Root Port 8 Enabled
Automatic ASPM Auto
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Default
SEFE Disabled
SENFE Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 272
Variable Value
SECE Disabled
PME Interrupt Disabled
PME SCI Enabled
Hot Plug Disabled
PCIe Speed Auto
Estoril u Advanced u Overclocking Performance Menu
Variable Value
Overclocking Performance Menu
Overclocking Feature Disabled
Estoril u Advanced u Extended ICC
Variable Value
Extended ICC
ICC/OC WatchDog Timer Disabled
ICC Unused Clocks Enabled
ICC Locks after EOP Default
ICC Profile 0
ICC Clocking Library 9.0.0.1262
BCLK/DMI/PEG/PCIe/PCI33/SATA/USB3 Clock settings
Default Clock settings 100.00MHz 0.5% Downspread
Frequency range Limits 100.00 - 100.00 MHz
Maximum Spread % 0.5%
Spread Mode Adjustments Change Allowed
Spread % 50
Estoril u Advanced u Intel Rapid Start Technology
Variable Value
Intel Rapid Start Technology
Advanced CPU Control
Hardware Prefetcher Enabled
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273 NCR SelfServ 84 ATM Service Manual
Variable Value
Adjacent Cache Line Prefetch Enabled
DPR Memory Size (MB) 4
P-States (IST) Enabled
Active Processor Cores All Cores
HT Support Auto
BIST Disabled
Execute Disable Bit Enabled
Intel (VMX) Virtualisation Technology Enabled
Max CPUID Value Limit Disabled
Boot Performance Mode Turbo Performance
CPU Flex Ratio Override Disabled
CPU Flex Ratio Setting 22
C-States Disabled
EC Turbo Control Mode Disabled
ACPI 5.0 CPPC Support Disabled
Power Limit 3 Override Disabled
Estoril u Advanced u DPTF Configuration
Variable Value
DPTF Configuration
DPTF Disabled
Estoril u Advanced u ISCT Configuration
Variable Value
ISCT Configuration
ISCT Configuration Disabled
Estoril u Advanced u BIOS Event Log Configuration
Variable Value
BIOS Event Log Configuration
Log Event To BIOS
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 274
Variable Value
Event Log Full Option Overwrite
Event Log Viewer
Estoril u Advanced u Post Message Setting
Variable Value
Post Message Setting
POST Message Configuration Enabled
Progress Code Enabled
Error Code Enabled
Debug Code Disabled
Log POST Message Enabled
Show POST Message Enabled
Estoril u Boot
Variable Value
Boot
Boot Type Legacy Boot Type
Quick Boot Enabled
Quiet Boot Enabled
Boot Once Support Enabled
BBS Menu Enabled
u Bootable Device Type
PXE Boot to LAN Disabled
Power Up in Standby Support Disabled
Add Boot Options Auto
ACPI Selection ACPI5.0
EFI Device First Enabled
Timeout 0
Automatic Failover Enabled
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275 NCR SelfServ 84 ATM Service Manual
Estoril u Boot u Bootable Device Type
Variable Value
Bootable Device Type
CD/DVD-ROM Drive Enabled
Hard Disk Drive Enabled
USB Enabled
Network Enabled
Estoril u Power
Variable Value
Power
u Advanced CPU Control
u Platform Power management
ACPI S3 Enabled
Wake on PME Enabled
Wake on Modem Ring Disabled
Auto Wake on S5 Disabled
Wake on LAN Enabled
Wake on WLAN Enable Disabled
S5 Long Run Test Disabled
Estoril u Power u Advanced CPU Control
Variable Value
Advanced CPU Control
Hardware Prefetcher Enabled
Adjacent Cache Line Prefetch Enabled
DPR Memory Size (MB) 4
P-States (IST) Enabled
Active Processor Cores All Cores
HT Support Auto
BIST Disabled
Execute Disable Bit Enabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 276
Variable Value
Intel (VMX) Virtualisation Technology Enabled
Max CPUID Value Limit Disabled
Boot Performance Mode Turbo Performance
CPU Flex Ratio Override Disabled
CPU Flex Ratio Setting 22
C-States Disabled
EC Turbo Control Mode Disabled
ACPI 5.0 CPPC Support Disabled
Power Limit 3 Override Disabled
Estoril u Power u Platform Power Management
Variable Value
Platform Power Management
PCI Clock Run Enabled
Estoril u Security
Variable Value
Security
Current TPM Device TPM 1.2
TPM Sate Enabled and Activated
TPM Availability Available
TPM Operation No Operation
Admin Password Not Installed
BBS Password Not Installed
Set Admin Password
Old Password
New Password
Confirm Password
Power on Password Disabled
User Access Level Full
Set BBSPassword
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
277 NCR SelfServ 84 ATM Service Manual
Variable Value
Old Password
New Password
Confirm Password
Clear Password
Estoril u Exit
Variable
Exit
Exit Saving Changes
Save Changes Without Exit
Exit Discarding Changes
Load Optimal Defaults
Load Custom Defaults
Save Custom Defaults
Discard Changes
Estoril u Secure Boot
Variable Value
Secure Boot
System Status:
Secure Boot Database Installed and Locked
Secure Boot Status Enabled
User Customisation Security NO
Options:
Select a UEFI File as trusted for execution
Enforce Secure Boot Enabled
Erase All Secure Boot Settings Disabled
Restore Secure Boot to Factory Settings Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 278
Misano
Menus
u Main
u Advanced
u Security
u Power
u Boot
u Exit
Misano u Main
Variable Value
System Date [12/12/2020]
System Time [12:05:00]
InsydeH2O Version Misano 05.12.09.0017
Processor Type Intel(R) Core(TM) i56500TE CPU @2.3GHz
System Bus Speed 100 MHz
System Memory Speed 2133 MHz
Cache RAM 1024 KB
Total Memory 8192 MB
Channel A
SODIMM 0: 8192 MB
Channel B
Unknown 0: [Not Installed]
Platform Configuration
CPUID: 0x506E3 (SKYLAKE DT HALO)
CPU Speed: 2300 MHz
CPU Stepping: 03 (R0/S0/N0 Stepping)
L1 Data Cache: 32 KB
L1 Instruction Cache: 32 KB
L2 Cache: 256 KB
L3 Cache: 6144 KB
Number of Processors: 4 Core(s) / 4 Thread(s)
Microcode Rev: 000000D6
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279 NCR SelfServ 84 ATM Service Manual
Variable Value
GT Info: GT2 [0x1912]
SMX/TXT: Supported
PCH rev / SKU: 31 (D1 Stepping) / SKL PCH-h Q170
GOP Ver: 9.0.1094
Intel ME Version / SKU 11.8.70.3626/CORPORATE
LAN PHY Revision (B2 Stepping)
Language English
Misano u Advanced
Advanced Menu
u NCR Configuration
u Boot Configuration
u USB Configuration
u Chipset Configuration
u ACPI Table Features Control
u CPU Configuration
u Power & Performance
u Memory Configuration
u System Agent (SA) Configuration
u PCH-IO Configuration
u PCH-FW Configuration
u Thermal Configuration
u RTD3 Settings
u Intel ICC
u SIO NCT6776F
u BIOS Event Log Configuration
u POST Message Setting
Misano u Advanced u NCR Configuration
Variable Value
u White List Management
u USB Reset on Boot
u Hardware Monitor
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 280
Variable Value
u USB Port VID/PID
Display During POST NCR Logo
u Secure Erase
USB Port Enabled
u USB Black List Enabled
Set GPIO before PCH reset Disabled
Misano u Advanced u NCR Configuration u White List Management
Variable
White List Management
Clear White List and Add all Connected Devices
Clear White List
Misano u Advanced u NCR Configuration u USB Reset on Boot
Variable Value
USB Reset on Boot
Reset USB Port on Cold Boot Disabled
Misano u Advanced u NCR Configuration u Hardware Monitor
Variable Value
Hardware Monitor
Current BIOS Firmware Version Misano 05.12.09.0017
Date/Time
BIOS Setting Change via CLI Command No Data
BIOS Setup Invoked Time 2020/04/14 16:16:54
BBS Invoked Time No Data
Platform Information
CPU Model Intel(R) Core(TM) i56500TE CPU @2.3GHz
Memory
Channel A: 8192 MB, 2133Mhz
Channel B: Not Installed
Motherboard Type Misano
Motherboard Revision Rev 1.00
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281 NCR SelfServ 84 ATM Service Manual
Variable Value
Voltage
VCORE: 1.728 V
VDDQ: 1.536 V
12V: 12.024V
5V: 5.070 V
5VSUS: 5.070 V
Fan Speed
CPU: 1809 RPM
CHA: 0 RPM
Temperature
CPU: 24.0 C / 75.2 F
PCH: 23.0 C / 73.4 F
Front Panel 23.0 C / 73.4 F
Misano u Advanced u NCR Configuration u USB Port VID/PID
Variable Value
PORTA: 1C4F/0026, USB Keyboard
PORTB: 046D/C063, DELL USB Laser Mouse
PORTC: Not Installed
PORTD: Not Installed
PORTE: Not Installed
PORTF: Not Installed
PORT0: Not Installed
PORT1: Not Installed
PORT2: Not Installed
Misano u Advanced u NCR Configuration u Secure Erase
Variable Value
Which Drive would you like to erase?
Serial ATA Port 1: [ATAP 1 iHAS124 F)
Serial ATA Port 2: [ST500DM009-2F110A]
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 282
Misano u Advanced u NCR Configuration u USB Black List
Variable Value
USB Black List
USB Black List Enabled
Add USB devices to Black List
00 (VID_PID) 0x0404 0x0400 Enabled
01 (VID_PID) 0x077A_0x100D Enabled
02 (VID_PID) 0x1D5F_0x0100 Enabled
03 (VID_PID) 0x0ACD_0x0860 Enabled
04 (VID_PID) 0x058F_0x09520 Enabled
05 (VID_PID) 0x10AE_0x8915 Enabled
06 (VID_PID) 0x05E0_0x1200 Enabled
07 (VID_PID) 0x03EB_0x2013 Enabled
08 (VID_PID) 0x0404_0x041F Enabled
09 (VID_PID) 0x0404_0x0420 Enabled
10 (VID_PID) 0x0404_0x041C Enabled
11 (VID_PID) 0x0404_0x0418 Enabled
12 (VID_PID) 0x0404_0x044F Enabled
13 (VID_PID) 0x0404_0x0405 Enabled
14(VID_PID) 0x0404_0x0466 Enabled
Misano u Advanced u Boot Configuration
Variable Value
Boot Configuration
Numlock Off
Misano u Advanced u USB Configuration
Variable Value
USB Configuration
USB BIOS Support Enabled
USB Legacy SMI Bit Cleaner Enabled
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283 NCR SelfServ 84 ATM Service Manual
Misano u Advanced u Chipset Configuration
Variable Value
Chipset Configuration
Setup Warning:
Setting items on this screen to incorrect values may
cause your system to malfunction!
H2OUVE Support Enabled
BIOS WDT Enabled
Misano u Advanced u ACPI Table/Features Control
Variable Value
ACPI Table/Features Control
u ACPI Settings
FACP-RTC S4 Wakeup Enabled
APIC-IO APIC Mode Enabled
ACPI Memory Debug Disabled
Misano u Advanced u ACPI Table/Features Control uACPI Settings
Variable Value
ACPI Settings
ACPI Version 5.0
Enable ACPI Auto Configuration Enabled
Native APM Auto
Low Power S0 Idle Capacity Disabled
Lpit Windows RS2 Workaround Enabled
Lpit Recidency Counter SLP S0
SSDT Table from File Disabled
PCI Delay Optimization Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 284
Misano u Advanced u CPU Configuration
Variable Value
CPU Configuration
Type Intel(R) Core(TM) i5-6500TE CPU @ 2.30GHz
ID 0x506E3
Speed 2300 MHz
L1 Data Cache 32 KB x 4
L1 Instruction Cache 32 KB x 4
L2 Cache 256 KB x 4
L3 Cache 6 MB
L4 Cache N/A
VMX Supported
SMX/TXT Supported
SW Guard Extensions (SGX) Software Controlled
Select Owner EPOCH Input Type No Change in Owner EPOCHs
PRMRR Size INVALID PRMRR
CPU Flex Ratio Override Disabled
CPU Flex Ratio Settings 23
Hardware Prefetcher Enabled
Adjacent Cache Line Prefetcher Enabled
Intel (VMX) Virtualization Technology Enabled
PECI Enabled
Active Processor Cores All
BIST Disabled
JTAG C10 Power Disabled
AP Threads Idle Manner MWAIT Loop
AES Enabled
MachineCheck Enabled
MonitorMWait Enabled
Intel Trusted Extension Technology Disabled
Alias Check Request Disabled
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285 NCR SelfServ 84 ATM Service Manual
Variable Value
DPR Memory Size (MB) 4
Reset AUX Content No
BIOS Guard Disabled
Flash Wear Out Protection Disabled
Current Debug Interface Status Disabled
Debug Interface Disabled
Debug Interface Lock Enabled
Processor Trace Memory Allocation Disabled
FCLK Frequency for Early Power On Normal (800MHz)
Three Strike Counter Enabled
Voltage Optimisation Auto
Misano u Advanced u Power and Performance
Variable
Power and Performance
u CPU - Power Management Control
u GT - Power Management Control
Misano u Advanced u Power and Performance u CPU - Power
Management Control
Variable Value
CPU - Power Management Control
Boot Performance Mode Max Non-Turbo Performance
Intel(R) SpeedStep(TM) Enabled
Race to Halt (RTH) Enabled
Intel(R) Speed Shift Technology Disabled
HDC Control Disabled
Turbo Mode Enabled
u View/Configure Turbo Options
u CPU VR Settings
Platform PL1 Enable Disabled
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NCR SelfServ 84 ATM Service Manual 286
Variable Value
Plastform PL2 Enable Disabled
Power Limit Override Disabled
C States Disabled
Thermal Monitor Enabled
Interrupt Redirection Mode Selection PAIR with Fixed Priority
Timed MWAIT Disabled
u Custom P-State Table
EC Turbo Control Mode Disabled
Energy Performance gain Disabled
EPG DIMM Idd3N 26
EPG DIMM Idd3P 11
u Power Limit 3 Settings
u CPU Lock Configuration
Misano u Advanced u Power and Performance u CPU - Power
Management Control u View/Configure Turbo Options
Variable Value
View/Configure Turbo Options
Current Turbo Settings
Max Turbo Power Limit 4095.875
Min Turbo Power Limit 0.0
Package TDP Limit 35.0
Power Limit 1 35.0
Power Limit 2 43.750
1 - Core Turbo Ratio 33
2 - Core Turbo Ratio 32
3 - Core Turbo Ratio 31
4 - Core Turbo Ratio 30
5 - Core Turbo Ratio 0
6 - Core Turbo Ratio 0
7 - Core Turbo Ratio 0
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287 NCR SelfServ 84 ATM Service Manual
Variable Value
8 - Core Turbo Ratio 0
Energy Performance Gain Disabled
EPG DIMM Idd3N 26
EPG DIMM Idd3P 11
Energy Efficient P-State Enabled
Package Power Limit MSR Lock Disabled
Power Limit 1 Override Disabled
Power Limit 2 Override Enabled
Power Limit 2 0
1 - Core Ratio Limit Override 0
2 - Core Ratio Limit Override 0
3 - Core Ratio Limit Override 0
4 - Core Ratio Limit Override 0
5 - Core Ratio Limit Override 0
6 - Core Ratio Limit Override 0
7 - Core Ratio Limit Override 0
8 - Core Ratio Limit Override 0
Energy Efficient Turbo Auto
Misano u Advanced u Power and Performance u CPU - Power
Management Control u CPU VR Settings
Variable Value
CPU VR Settings
VR Power Delivery Design Auto
PSYS Slope 0
PSYS Offset 0
PSYS PMax Power 0
u Acoustic Noise Settings
u Core/IA VR Settings
u GT-Sliced VR Settings
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NCR SelfServ 84 ATM Service Manual 288
Misano u Advanced u Power and Performance u CPU - Power
Management Control u CPU VR Settings u Acoustic Noise Settings
Variable Value
Acooustic Noise Settings
Acoustic Noise Mitigation Disabled
IA VR Domain
Disable fast PKG C State Ramp for IA Domain False
Slow Slew Rate for IA Domain Fast/2
GT VR Domain
Disable fast PKG C State Ramp for IA Domain False
Slow Slew Rate for GT Domain Fast/2
SA VR Domain
Disable fast PKG C State Ramp for IA Domain False
Slow Slew Rate for SA Domain Fast/2
Misano u Advanced u Power and Performance u CPU - Power
Management Control u CPU VR Settings u Core IA/VR Settings
Variable Value
Core IA/ VR Settings
VR Config Enable Enabled
AC Loadline 0
DC Loadline 0
PS Current Threshold 1 0
PS Current Threshold 2 0
PS Current Threshold 3 0
PS3 Enable Enabled
PS4 Enable Enabled
IMON Slope 0
IMON Offset 0
IMON Prefix +
VR Current Limit 0
VR Voltage Limit 0
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289 NCR SelfServ 84 ATM Service Manual
Variable Value
TDC Enable Enabled
TDC Current Limit 0
TDC Time Window 1 ms
TDC Lock Disabled
Misano u Advanced u Power and Performance u CPU - Power
Management Control u CPU VR Settings u GT - Sliced VR Settings
Variable Value
GT - Sliced VR Settings
VR Config Enable Enabled
AC Loadline 0
DC Loadline 0
PS Current Threshold 1 0
PS Current Threshold 2 0
PS Current Threshold 3 0
PS3 Enable Enabled
PS4 Enable Enabled
IMON Slope 0
IMON Offset 0
IMON Prefix +
VR Current Limit 0
VR Voltage Limit 0
TDC Enable Enabled
TDC Current Limit 0
TDC Time Window 1 ms
TDC Lock Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 290
Misano u Advanced u Power and Performance u CPU - Power
Management Control u Custom P-State Table
Variable Value
Custom P-State Table
Number of P Stated 0
Max P- Stat Ratio 0
P - State Ratio 0
P - State Ratio 0
\x019A 0
\x019B 0
\x019C 0
\x019D 0
\x019E 0
\x019F 0
\x0190 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
P - State Ratio 0
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291 NCR SelfServ 84 ATM Service Manual
Misano u Advanced u Power and Performance u CPU - Power
Management Control u Power Limit 3 Settings
Variable Value
Power Limit 3 Settings
Power Limit 3 Override Disabled
Misano u Advanced u Power and Performance u CPU - Power
Management Control u CPU Lock Configuration
Variable Value
CPU Lock Configuration
CFG Lock Enabled
Overclocking Lock Disabled
Misano u Advanced u Power and Performance u GT - Power
Management Control
Variable Value
GT Power Management Control
RC6 (Render Standby) Enabled
Maximum GT Frequency Dafault Max Frequency
Misano u Advanced u Memory Configuration
Variable Value
Memory Configuration
u Memory Thermal Configuration
u Memory Training Algorithms
Memory RC Version 2.0.0.6
Memory Frequency 2133 MHz
Memory Timings (tCL-tRCD-tRP-tRAS) 15-15-15-36
Channel 0 Slot 0 Populated & Enabled
Size 8192 MB (DDR4)
Number of Ranks 2
Manufacturer Unknown
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 292
Variable Value
Channel 0 Slot 1 Not Populated/ Disabled
Channel 1 Slot 0 Not Populated/ Disabled
Channel 1 Slot 1 Not Populated/ Disabled
Memory ratio/reference clock options moved to
Overclock->Memory->Custom Profile Menu
MRC ULT Safe Config Disabled
Memory Test on Warm Boot Enabled
Maximum Memory Frequency Auto
HOB Buffer Size Auto
ECC Support Enabled
Max TOLUD Dynamic
SA GV Enabled
SA GV Low Freq MRC Default
Retrain on Fast Fail Enabled
Command Tristate Enabled
BER Support Enabled
Enable RH prevention Enabled
Row Hammer Solution Hardware RHP
RH Activation Probability 1/2ˆ11
Exit on Failure (MRC) Enabled
MC Lock Enabled
Probeless Trace Disabled
Enable/Disable IED (Intel Enhanced Debug) Disabled
Ch Hash Support Enabled
Ch Hash Mask 0
Ch Hash Interleaved Bit BIT8
VC1 Read Metering Enabled
VC1 RdMeter Time Window 800
VC1 RdMeter Threshold 280
Strong Weak Leaker 7
Memory Scrambler Enabled
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293 NCR SelfServ 84 ATM Service Manual
Variable Value
Force ColdReset Disabled
Channel A DIMM Control Enable both DIMMs
Channel B DIMM Control Enable both DIMMs
Force Single Rank Disabled
Memory Remap Enabled
Time Measure Disabled
Lpddr Mem WL Set Set B
BDAT ACPI Table Support Disabled
BDAT Memory Data Schema 6B
BDAT Memory Test Type Rank Margin Tool Rank
Rank Margin Tool Loop Count 0
EV Loader Disabled
EV Loader Delay Enabled
Misano u Advanced u Memory Configuration u Memory Thermal
Configuration
Variable Value
Memory Thermal Configuration
u Memory Power and Thermal Throttling
Memory Thermal Management Disabled
Misano u Advanced u Memory Configuration u Memory Thermal
Configuration u Memory Power and Thermal Throttling
Variable Value
Memory Power and Thermal Throttling
Memory Thermal Management Disabled
DDR PowerDown and Idle Counter BIOS
For LPDDR Only: BIOS
DDR PowerDown and Idle Counter
REFRESH_2X_MODE Disabled
LPDDR Thermal Sensor Enabled
Selfrefresh Enable Enabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 294
Variable Value
SelfRefresh Idle Timer 512
Throttler CKEMin Defeature Disabled
Throttler CKEMin Timer 48
u DRAM Power Meter
u Memory Thermal Reporting
u Memory RAPL
Misano u Advanced u Memory Configuration u Memory Thermal
Configuration u Memory Power and Thermal Throttling u DRAM
Power Meter
Variable Value
DRAM Power Meter
Use user provided power weights, scale factor, Disabled
and channel power floor values
Energy Scale factor 4
Idle Energy Ch0DIMM0 10
PowerDown Energy Ch0DIMM0 6
Active Energy Ch0DIMM0 172
Read Energy Ch0DIMM0 212
Write Energy Ch0DIMM0 221
Idle Energy Ch0DIMM1 10
PowerDown Energy Ch0DIMM1 6
Active Energy Ch0DIMM1 172
Read Energy Ch0DIMM1 212
Write Energy Ch0DIMM1 221
Idle Energy Ch1DIMM0 10
PowerDown Energy Ch1DIMM0 6
Active Energy Ch1DIMM0 172
Read Energy Ch1DIMM0 212
Write Energy Ch1DIMM0 221
Idle Energy Ch1DIMM1 10
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295 NCR SelfServ 84 ATM Service Manual
Variable Value
PowerDown Energy Ch1DIMM1 6
Active Energy Ch1DIMM1 172
Read Energy Ch1DIMM1 212
Write Energy Ch1DIMM1 221
Misano u Advanced u Memory Configuration u Memory Thermal
Configuration u Memory Power and Thermal Throttling u Memory
Thermal Reporting
Variable Value
Memory Thermal Reporting
Lock Thermal Management registers Enabled
Extern Term Status Disabled
Closed Loop Therm Manage Disabled
Open Loop Therm Manage Disabled
DDR4 Skip Refresh En Enabled
Thermal Threshold Settings
Warm Threshold Ch0DIMM0 255
Warm Threshold Ch0DIMM1 255
Hot Threshold Ch0DIMM0 255
Hot Threshold Ch0DIMM1 255
Warm Threshold Ch1DIMM0 255
Warm Threshold Ch1DIMM1 255
Hot Threshold Ch1DIMM0 255
Hot Threshold Ch1DIMM1 255
Thermal Throttle Budget Settings
Warm Budget Ch0DIMM0 255
Warm Budget Ch0DIMM1 255
Hot Budget Ch0DIMM0 255
Hot Budget Ch0DIMM1 255
Warm Budget Ch1DIMM0 255
Warm Budget Ch1DIMM1 255
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 296
Variable Value
Hot Budget Ch1DIMM0 255
Hot Budget Ch1DIMM1 255
Misano u Advanced u Memory Configuration u Memory Thermal
Configuration u Memory Power and Thermal Throttling u Memory
RAPL
Variable Value
Memory RAPL
RAPL Power Floor Ch0 0
RAPL Power Floor Ch1 0
RAPL PL Lock Disabled
RAPL PL 1 Enable Disabled
RAPL PL 1 Power 0
RAPL PL 1 WindowX 0
RAPL PL 1 WindowY 0
RAPL PL 2 Enable Disabled
RAPL PL 2 Power 0
RAPL PL 2 WindowX 0
RAPL PL 2 WindowY 0
Misano u Advanced u Memory Configuration u Memory Training
Algorithms
Variable Value
Memory Training Algorithms
Early Command Training Disabled
SenseAmp Offset Training Enabled
Early ReadMPR Timing Centering 2D Enabled
Read MPR Training Enabled
Receive Enable Training Enabled
Jedec Write Leveling Enabled
Early Write Time Centering 2D Enabled
Early Write Drive Strength/Equalization Enabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
297 NCR SelfServ 84 ATM Service Manual
Variable Value
Early Read Time Centering 2D Enabled
Write Timing Centering 1D Enabled
Write Voltage Centering 1D Enabled
Read Timing Centering 1D Enabled
DIMM ODT Trainingˆ Enabled
Write Drive Strength/Equalization 2Dˆ Disabled
Write Slew Rate Trainingˆ Enabled
Read ODT Trainingˆ Enabled
Read Equalization Trainingˆ Enabled
Read AsmplifierTrainingˆ Enabled
Write Timing Centering 2D Enabled
Rear Timing Centering 2D Enabled
Command Voltage Centering Enabled
Write Voltage Centering 2D Enabled
Read Voltage Centering 2D Enabled
Late Command Training Enabled
Round Trip Latency Enabled
Turn Around Timing Training Enabled
Rank Margin Tool Disabled
Memory Test Disabled
DIMM SPD Alias test Disabled
Received Enable Centering 1D Enabled
Retrain Margin Check Enabled
Write Drive Strength Up/Dn Independently Disabled
CMD Slew Rate Training Enabled
CMD Drive Strength/Tx Equalization Enabled
CMD Normalization Enabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 298
Misano u Advanced u System Agent (SA) Configuration
Variable Value
System Agent (SA) Configuration
SA PCIe Code Version 3.7.5.0
VT-d Supported
u Graphics Configuration
u DMI/OPI Configuration
u PEG Port Configuration
Stop Grant Configuration Auto
VT-d Enabled
CHAP Device (B0:D7:F0) Disabled
Thermal Device (B0:D4:F0) Disabled
GMM Device (B0:D8:F0) Enabled
CRID Support Disabled
Above 4GB MMIO BIOS Assignment Disabled
X2APIC Opt Out Disabled
Misano u Advanced u System Agent (SA) Configuration u Graphics
Configuration
Variable Value
Graphics Configuration
Graphics Turbo IMON Current 31
Skip Scanning of External Gfx Card Disabled
Primary Display Auto
Select PCIE Card Auto
Internal Graphics Auto
GTT Size 8MB
Aperture Size 256MB
DVMTPre-Allocated 32M
DVMT Total Gfx Mem 256M
Intel Graphics Pei Display Peim Disabled
Gfx Low Power Mode Enabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
299 NCR SelfServ 84 ATM Service Manual
Variable Value
VDD Enable Enabled
PM Support Enabled
PAVP Enable Enabled
Cdynmax Clamping Enable Enabled
Cd Clock Frequency 675 Mhz
IUER Button Enable Disabled
Misano u Advanced u System Agent (SA) Configuration u DPM/OPI
Configuration
Variable Value
DPM/OPI Configuration
DMI X4 Gen3
DMI Max Link Speed Auto
DMI Gen3 Eq Phase 2 Auto
DMI Gen3 Eq Phase 3 Method Auto
DMI Vc1 Control Disabled
DMI Vcm Control Enabled
Program Static Phase 1 Eq Enabled
u Gen3 Root Port Preset Value for Each Lane
u Gen3 Endpoint Preset Value for Each Lane
u Gen3 Endpoint Hint Value for Each Lane
u Gen3 RxCTLE Control
DMI Link ASPM Control L1
DMI Extended Sync Control Disabled
DMI De-emphasis Control -3.5dB
DMI IOT Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 300
Misano u Advanced u System Agent (SA) Configuration u DPM/OPI
Configuration u Gen3 Root Port Preset Value for Each Lane
Variable Value
Gen3 Root Port Preset Value for Each Lane
Lane 0 4
Lane 1 4
Lane 2 4
Lane 3 4
Misano u Advanced u System Agent (SA) Configuration u DPM/OPI
Configuration u Gen3 Endpoint Preset Value for Each Lane
Variable Value
Gen3 Endpoint Preset Value for Each Lane
Lane 0 7
Lane 1 7
Lane 2 7
Lane 3 7
Misano u Advanced u System Agent (SA) Configuration u DPM/OPI
Configuration u Gen3 Endpoint Hint Value for Each Lane
Variable Value
Gen3 Endpoint Hint Value for Each Lane
Lane 0 2
Lane 1 2
Lane 2 2
Lane 3 2
Misano u Advanced u System Agent (SA) Configuration u DPM/OPI
Configuration u Gen3 RxCTLE Control
Variable Value
Gen3 RxCTLE Control
Bundle0 3
Bundle1 3
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
301 NCR SelfServ 84 ATM Service Manual
Misano u Advanced u System Agent (SA) Configuration u PEG Port
Configuration
Variable Value
PEG Port Configuration
PEG 0:1:0 Not Present
Enable Root Port Auto
Max Link Speed Auto
PEG0 Slot Power Limit Value 75
PEG0 Slot Power Limit Scale 1.0x
PEG0 Physical Slot Number 1
PEG 0:1:1 Not Present
Enable Root Port Auto
Max Link Speed Auto
PEG0 Slot Power Limit Value 75
PEG0 Slot Power Limit Scale 1.0x
PEG0 Physical Slot Number 2
PEG 0:1:2 Not Present
Enable Root Port Auto
Max Link Speed Auto
PEG0 Slot Power Limit Value 75
PEG0 Slot Power Limit Scale 1.0x
PEG0 Physical Slot Number 3
Program PCIe ASPM after OpROM Disabled
Program Static Phase1 Eq Enabled
u Gen3 Root Port Preset Value for Each Lane
u Gen3 Endpoint Preset Value for Each Lane
u Gen3 Endpoint Hint Value for Each Lane
u Gen3 RxCTLE Control
Gen3 Adaptive Software Equalization
Always Attempt SW EQ Disabled
Number of Presets to Test Auto
Allow PERST# GPIO Usage Enabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 302
Variable Value
SW EQ Enable VOC Auto
Jitter Dwell Time 3000
Jitter Error Target 2
VOC Dwell Time 10000
VOC Error Target 2
Generate BDAT PEG Margin Data Disabled
PCIe Rx CEM Test Mode Disabled
PCIe Spread Spectrum Clocking Enabled
Misano u Advanced u System Agent (SA) Configuration u PEG Port
Configuration u Gen3 Root Port Preset Value for Each Lane
Variable Value
Gen3 Root Port Preset Value for Each Lane
Lane 0 7
Lane 1 7
Lane 2 7
Lane 3 7
Lane 4 7
Lane 5 7
Lane 6 7
Lane 7 7
Lane 8 7
Lane 9 7
Lane 10 7
Lane 11 7
Lane 12 7
Lane 13 7
Lane 14 7
Lane 15 7
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
303 NCR SelfServ 84 ATM Service Manual
Misano u Advanced u System Agent (SA) Configuration u PEG Port
Configuration u Gen3 Endpoint Preset Value for Each Lane
Variable Value
Gen3 Endpoint Preset Value for Each Lane
Lane 0 7
Lane 1 7
Lane 2 7
Lane 3 7
Lane 4 7
Lane 5 7
Lane 6 7
Lane 7 7
Lane 8 7
Lane 9 7
Lane 10 7
Lane 11 7
Lane 12 7
Lane 13 7
Lane 14 7
Lane 15 7
Misano u Advanced u System Agent (SA) Configuration u PEG Port
Configuration u Gen3 Endpoint Hint Value for Each Lane
Variable Value
Gen3 Endpoint Hint Value for Each Lane
Lane 0 2
Lane 1 2
Lane 2 2
Lane 3 2
Lane 4 2
Lane 5 2
Lane 6 2
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 304
Variable Value
Lane 7 2
Lane 8 2
Lane 9 2
Lane 10 2
Lane 11 2
Lane 12 2
Lane 13 2
Lane 14 2
Lane 15 2
Misano u Advanced u System Agent (SA) Configuration u PEG Port
Configuration u Gen3 RxCTLE Control
Variable Value
Gen3 RxCTLE Control
Bundle0 3
Bundle1 3
Bundle2 3
Bundle3 3
Bundle4 3
Bundle5 3
Bundle6 3
Bundle7 3
RxCTLE Override Disabled
Misano u Advanced u PCH-IO Configuration
Variable Value
PCH-IO Configuration
u PCI Express Configuration
u SATA and RST Configuration
u USB Configuration
u Security Configuration
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
305 NCR SelfServ 84 ATM Service Manual
Variable Value
u HD Audio Configuration
u Serial IO Configuration
u ISH Configuration
u TraceHub Configuration Menu
u Pch Thermal Throttling Control
DCI Enable (HDCIEN) Disabled
Debug Port Selection Legacy UART
GNSS Disabled
PCH LAN Controller Enabled
Sensor Hub Type None
Wake on LAN Enable Enabled
SLP_LAN# Low on DC Power Disabled
K1 Off Enabled
Wake on WLAN and BT Enable Disabled
Disable DSX ACPRESENT PullDown Disabled
CLKRUN# Logic Enabled
Serial IRQ Mode Continuous
Port 61h Bit-4 Emulation Enabled
State After G3 S5 State
Port 80h Redirection LCP Bus
Enhance Port 80h LPC Decoding Enabled
Compatible Revision ID Disabled
PCH Cross Throttling Enabled
Disable Energy Reporting False
Enable TCO Timer Enabled
PCIe PII SSC Auto
Unlock PCH P2SB Enabled
Flash Protection Range Register (FPRR) Enabled
SPD Write Disable True
Hybrid Storage Mode Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 306
Variable Value
ChipsetInit HECI Message Enabled
Bypass ChipsetInit Sync Reset Disabled
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration
Variable Value
PCI Express Configuration
PCI Express Clock Gating Enabled
Legacy IO Low Latency Disabled
DMI Link ASPM Control Enabled
PCIE Port Assigned to LAN 4
Port8xh Decode Disabled
Peer Memory Write Enable Disabled
Compliance Test Mode Disabled
PCI3-USB Glitch W/A Disabled
PCIe Function Swap Enabled
u PCI Express Gen3 Eq Lanes
u PCI Express Root Port 1
u PCI Express Root Port 2
u PCI Express Root Port 3
u PCI Express Root Port 5
u PCI Express Root Port 6
u PCI Express Root Port 7
u PCI Express Root Port 8
u PCI Express Root Port 9
u PCI Express Root Port 10
u PCI Express Root Port 11
u PCI Express Root Port 12
u PCI Express Root Port 13
u PCI Express Root Port 14
u PCI Express Root Port 15
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
307 NCR SelfServ 84 ATM Service Manual
Variable Value
u PCI Express Root Port 16
u PCI Express Root Port 17
u PCI Express Root Port 21
u PCI Express Root Port 22
u PCI Express Root Port 23
u PCI Express Root Port 24
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Gen3 Eq Lanes
Variable Value
PCI Express Gen3 Eq lanes
PCIE1 Cm 6
PCIE1 Cp 2
PCIE2 Cm 6
PCIE2 Cp 2
PCIE3 Cm 6
PCIE3 Cp 2
PCIE4 Cm 6
PCIE4 Cp 2
PCIE5 Cm 6
PCIE5 Cp 2
PCIE6 Cm 6
PCIE6 Cp 2
PCIE7 Cm 6
PCIE7 Cp 2
PCIE8 Cm 6
PCIE8 Cp 2
PCIE9 Cm 6
PCIE9 Cp 2
PCIE10 Cm 6
PCIE10 Cp 2
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 308
Variable Value
PCIE11 Cm 6
PCIE11 Cp 2
PCIE12 Cm 6
PCIE12 Cp 2
PCIE13 Cm 6
PCIE13 Cp 2
PCIE14 Cm 6
PCIE14 Cp 2
PCIE15 Cm 6
PCIE15 Cp 2
PCIE16 Cm 6
PCIE16 Cp 2
PCIE17 Cm 6
PCIE17 Cp 2
PCIE18 Cm 6
PCIE18 Cp 2
PCIE19 Cm 6
PCI19 Cp 2
PCIE20 Cm 6
PCIE20 Cp 2
Override SW EQ Settings Disabled
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 1
Variable Value
PCI Express Root Port 1
PCI Express Root Port 1 Disabled
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309 NCR SelfServ 84 ATM Service Manual
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 2
Variable Value
PCI Express Root Port 2
PCI Express Root Port 2 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE2 LTR Enabled
Snoop Latency Override Auto
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 310
Variable Value
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE2 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE2 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 3
Variable Value
PCI Express Root Port 3
PCI Express Root Port 3 Enabled
Topology x1
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
311 NCR SelfServ 84 ATM Service Manual
Variable Value
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE3 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE3 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE3 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 5
Variable Value
PCI Express Root Port 5
PCI Express Root Port 5 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 312
Variable Value
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE5 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE5 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE5 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 6
Variable Value
PCI Express Root Port 6
PCI Express Root Port 6 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
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313 NCR SelfServ 84 ATM Service Manual
Variable Value
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE6 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE6 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE6 CLKREQ Mapping Override Default
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 314
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 7
Variable Value
PCI Express Root Port 7
PCI Express Root Port 7 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 7
Reserved Memory 4
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE7 LTR Enabled
Snoop Latency Override Auto
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315 NCR SelfServ 84 ATM Service Manual
Variable Value
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE7 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE7 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 8
Variable Value
PCI Express Root Port 8
PCI Express Root Port 8 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 316
Variable Value
Detect Timeout 0
Extra Bus Reserved 7
Reserved Memory 17
Reserved IO 8
PCH PCIe LTR Configuration
PCH PCIE8 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE8 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE8 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 9
Variable Value
PCI Express Root Port 9
PCI Express Root Port 9 Enabled
Topology M2
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
317 NCR SelfServ 84 ATM Service Manual
Variable Value
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE9 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE9 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE9 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 10
Variable Value
PCI Express Root Port 10
PCI Express Root Port 10 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 318
Variable Value
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE10 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE10 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE10 CLKREQ Mapping Override Default
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
319 NCR SelfServ 84 ATM Service Manual
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 11
Variable Value
PCI Express Root Port 11
PCI Express Root Port 11 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE11 LTR Enabled
Snoop Latency Override Auto
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 320
Variable Value
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE11 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE11 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 12
Variable Value
PCI Express Root Port 12
PCI Express Root Port 12 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
321 NCR SelfServ 84 ATM Service Manual
Variable Value
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE12 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE12 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE12 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 13
Variable Value
PCI Express Root Port 13
PCI Express Root Port 13 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 322
Variable Value
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE13 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE13 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE13 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 14
Variable Value
PCI Express Root Port 14
PCI Express Root Port 14 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
323 NCR SelfServ 84 ATM Service Manual
Variable Value
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE14 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE14 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE14 CLKREQ Mapping Override Default
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 324
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 15
Variable Value
PCI Express Root Port 15
PCI Express Root Port 15 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE15 LTR Enabled
Snoop Latency Override Auto
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
325 NCR SelfServ 84 ATM Service Manual
Variable Value
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE15 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE15 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 16
Variable Value
PCI Express Root Port 16
PCI Express Root Port 16 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 326
Variable Value
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE16 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE16 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE16 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 17
Variable Value
PCI Express Root Port 17
PCI Express Root Port 17 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
327 NCR SelfServ 84 ATM Service Manual
Variable Value
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE17 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE17 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE17 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 21
Variable Value
PCI Express Root Port 21
PCI Express Root Port 21 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 328
Variable Value
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE21 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE21 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE20 CLKREQ Mapping Override Default
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
329 NCR SelfServ 84 ATM Service Manual
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 22
Variable Value
PCI Express Root Port 22
PCI Express Root Port 22 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE22 LTR Enabled
Snoop Latency Override Auto
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 330
Variable Value
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE22 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE20 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 23
Variable Value
PCI Express Root Port 23
PCI Express Root Port 23 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
331 NCR SelfServ 84 ATM Service Manual
Variable Value
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE23 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE23 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE20 CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u PCI Express
Configuration u PCI Express Root Port 24
Variable Value
PCI Express Root Port 24
PCI Express Root Port 24 Enabled
Topology Unknown
ASPM Auto
L1 Substates L1.1 & L1.2
Gen3 Eq Phase3 Method Software Search
UPTP 5
DPTP 7
ACS Enabled
URR Disabled
FER Disabled
NFER Disabled
CER Disabled
CTO Disabled
SEFE Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 332
Variable Value
SENFE Diaabled
SECE Disabled
PME SCI Enabled
Hot Plug Disabled
Advanced Error Reporting Enabled
PCIe Speed Auto
Transmitter Half swing Disabled
Detect Timeout 0
Extra Bus Reserved 0
Reserved Memory 10
Reserved IO 4
PCH PCIe LTR Configuration
PCH PCIE24 LTR Enabled
Snoop Latency Override Auto
Non Snoop Latency Override Auto
Force KTR Override Disabled
PCIE24 LTR Lock Disabled
PCH PCIe CLKREQ# Configuration
PCIE20CLKREQ Mapping Override Default
Misano u Advanced u PCH-IO Configuration u SATA and RST
Configuration
Variable Value
DATA and RST Configuration
SATA Controller(s) Enabled
SATA Mode Selection AHCI
SATA Test Mode Disabled
u Software Feature Mask Configuration
Aggressive LPM Support Enabled
Serial ATA Port 0 Empty
Software Preserve Unknown
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
333 NCR SelfServ 84 ATM Service Manual
Variable Value
Port 0 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology ISATA
SATA Port 0 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status OK
Serial ATA Port 1 Empty
Software Preserve Unknown
Port 1 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology ISATA
SATA Port 1 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status Unsupport
Serial ATA Port 2 Empty
Software Preserve Unknown
Port 2 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 334
Variable Value
SATA Device Type Hard Disk Drive
Topology ISATA
SATA Port 2 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status Unsupport
Serial ATA Port 3 Empty
Software Preserve Unknown
Port 3 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology Unknown
SATA Port 3 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status Unsupport
Serial ATA Port 4 Empty
Software Preserve Unknown
Port 4 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology Unknown
SATA Port 4 DevSlp Disabled
DITO Configuration Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
335 NCR SelfServ 84 ATM Service Manual
Variable Value
DITO Value 625
DM Value 15
Smart Status Unsupport
Serial ATA Port 5 Empty
Software Preserve Unknown
Port 5 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology M2
SATA Port 5 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status Unsupport
Serial ATA Port 6 Empty
Software Preserve Unknown
Port 6 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology Unknown
SATA Port 6 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status Unsupport
Serial ATA Port 7 Empty
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 336
Variable Value
Software Preserve Unknown
Port 7 Enabled
Hot Plug Disabled
Configured as eSATA Hot Plug Supported
Spin Up Device Disabled
SATA Device Type Hard Disk Drive
Topology Unknown
SATA Port 7 DevSlp Disabled
DITO Configuration Disabled
DITO Value 625
DM Value 15
Smart Status Unsupport
Misano u Advanced u PCH-IO Configuration u SATA and RST
Configuration u Software Feature Mask Configuration
Variable Value
Software Feature Mask Configuration
HDD Unlock Enabled
LED Locate Enabled
Misano u Advanced u PCH-IO Configuration u USB Configuration
Variable Value
USB Configuration
XHCI Disable Compliance Mode False
xDCI Support Disabled
Misano u Advanced u PCH-IO Configuration u Security Configuration
Variable Value
Security Configuration
RTC Lock Enabled
BIOS Lock Enabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
337 NCR SelfServ 84 ATM Service Manual
Misano u Advanced u PCH-IO Configuration u HD Audio
Configuration
Variable Value
HD Audio Configuration
HD Audio Enabled
Audio DSP Enabled
Audio DSP Compliance Mode UAA (HDA Inbox/IntelSST)
HDA-Link Codec Select Platform Onboard
PME Enable Disabled
u HD Audio Advanced Configuration
u HD Audio DSP Feature Configuration
Misano u Advanced u PCH-IO Configuration u HD Audio
Configuration u HD Audio Advanced Configuration
Variable Value
HD Audio Advanced Configuration Settings
I/O Buffer Control:
I/O Buffer Ownership HD-Audio Link
I/O Buffer Voltage Select 3.3V
Statically Switchable BCLK Clock Frequency Configuration:
HD Audio Link Frequency 24 MHz
iDisplay Link Frequency 96 MHz
Misano u Advanced u PCH-IO Configuration u HD Audio
Configuration u HD Audio SP Feature Configuration
Variable Value
HD Audio SP Feature Configuration
HD Audio Subsystem Feature Configuration (ACPI)
Audio DSP NHLT Endpoints Configuration:
DMIC 4 Mic Array
Bluetooth Disabled
I2S Disabled
Audio DSP Feature Support:
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 338
Variable Value
WoV (Wake on Voice) Not Enabled
Bluetooth Sideband Not Enabled
BT Intel HFP Not Enabled
BT Intel A2DP Not Enabled
Codec Based VAD Not Enabled
DSP Based Speech Pre-Processing Disabled Not Enabled
Voice Activity Detection Intel Wake on Voice
Audio DSP Pre/Post-Processing Module Support:
Waves Post-Process Not Enabled
DTS Not Enabled
IntelSST Speech Not Enabled
Dolby Not Enabled
Waves Pre-Process Not Enabled
Audyssey Not Enabled
Maxim Smart AMP Not Enabled
ForteMedia SAMSoft Not Enabled
Intel WoV Not Enabled
Sound Research IP Not Enabled
Conexant Pre-Process Not Enabled
Realtek Post-Process Not Enabled
Realtek Smart Amp Not Enabled
Icepower IP MFX Sub Module Not Enabled
Icepower IP EFX Sube Module Not Enabled
Icepower IP SFX Sube Module Not Enabled
Custom Module 'Alpha' Not Enabled
Custom Module 'Beta' Not Enabled
Custom Module 'Gamma' Not Enabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
339 NCR SelfServ 84 ATM Service Manual
Misano u Advanced u PCH-IO Configuration u Serial IO
Configuration
Variable Value
Serial IO Configuration
I2C0 Controller Enabled
I2C1 Controller Enabled
I2C2 Controller Disabled
I2C3 Controller Disabled
SP10 Controller Disabled
SP11 Controller Disabled
UART0 Controller Enabled
UART1 Controller Disabled
UART2 Controller for debug only
GPIO Controller Enabled
u Serial IO I2C0 Settings
u Serial IO I2C1 Settings
u Serial IO UART0 Settings
u Serial IO GPIO Settings
WITT/MITT Test Device Disabled
UART Test Device Disabled
Additional Serial IO Devices Not Enabled
u Serial IO Timing Parameters
UCSI/UCMC Device Disabled
Misano u Advanced u PCH-IO Configuration u Serial IO
Configuration u Serial IO I2C0 Settings
Variable Value
Serial IO I2C0 Settings
I2C IO Voltage Select 3.3V
Connected Device Disabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 340
Misano u Advanced u PCH-IO Configuration u Serial IO
Configuration u Serial IO I2C1 Settings
Variable Value
Serial IO I2C1 Settings
I2C IO Voltage Select 3.3V
Connected Device Disabled
Misano u Advanced u PCH-IO Configuration u Serial IO
Configuration u Serial IO UART0 Settings
Variable Value
Serial IO UART0Settings
Bluetooth Device Disabled
Wireless Charging Mode WC Disabled
Hardware Flow Control Enabled
Misano u Advanced u PCH-IO Configuration u Serial IO
Configuration u Serial IO GPIO Settings
Variable Value
Serial IO GPIO Settings
GPIO Configuration
GPIO IRQ Route IRQ14
Misano u Advanced u PCH-IO Configuration u Serial IO
Configuration u Serial IO Timing Parameters
Variable Value
Serial IO Timing Parameters
Serial IO Timing Parameters Not Enabled
Misano u Advanced u PCH-IO Configuration u ISH Configuration
Variable Value
ISH Configuration
ISH Controller Enabled
PDT Unlock Message Not Enabled
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
341 NCR SelfServ 84 ATM Service Manual
Variable Value
ISH GPIO Assignment Configuration
SPI Not Enabled
UART0 Not Enabled
UART1 Not Enabled
I2C0 Not Enabled
I2C1 Not Enabled
I2C2 Not Enabled
GP_0 Not Enabled
GP_1 Not Enabled
GP_2 Not Enabled
GP_3 Not Enabled
GP_4 Not Enabled
GP_5 Not Enabled
GP_6 Not Enabled
GP_7 Not Enabled
Misano u Advanced u PCH-IO Configuration u TraceHub
Configuration Menu
Variable Value
TraceHub Configuration Menu
TraceHub Enable Mode Disable
MemRegion 0 Buffer Size 1MB
MemRegion 1 Buffer Size 1MB
Misano u Advanced u PCH-IO Configuration u PCH Thermal
Throttling
Variable Value
PCH Thermal Throttling
Thermal Throttling Level Suggested Setting
DMI Thermal Setting Suggested Setting
SATA Thermal Setting Suggested Setting
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 342
Misano u Advanced u PCH-FW Configuration
Variable Value
PCH-FW Configuration
ME Firmware Version 11.8.70.3626
ME Firmware Mode Normal Mode
ME Firmware SKU Corporate SKU
ME File System Integrity Value 2
ME Firmware Status 1 0x90000245
ME Firmware Status 2 0x8B108306
NFC Support Disabled
ME State Enabled
Manageability Features State Enabled
Intel AMT Support Disabled
u AMT Configuration
ME Unconfig on RTC Clear State Enabled
Comms Hub Support Disabled
JHI Support Disabled
Core BIOS Done Message Enabled
u Firmware Update Configuration
u PTT Configuration
u ME Debug Configuration
Misano u Advanced u PCH-FW Configuration u AMT Configuration
Variable Value
AMT Configuration
ASF Support Enabled
USB Provisioning of AMT Disabled
u CIRA Configuration
u ASF Configuration
u OEM Flags Settings
u MEBx Resolution Settings
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
343 NCR SelfServ 84 ATM Service Manual
Misano uAdvanced u PCH-FW Configuration u AMT Configuration u
CIRA Configuration
Variable Value
CIRA Configuration
Activate Remote Assistance Process Not Enabled
CIRA Timeout 0
Misano u Advanced u PCH-FW Configuration u AMT Configuration u
ASF Configuration
Variable Value
ASF Configuration
PET Progress Enabled
WatchDog Disabled
OS Timer 0
BIOS Timer 0
Misano u Advanced u PCH-FW Configurationu AMT Configuration u
OEM Flags Settings
Variable Value
OEM Flags Settings
MEBx Hotkey Pressed Not Enabled
MEBx Selection Screen Not Enabled
Hide Unconfigure ME Confirmation Prompt Not Enabled
MEBx OEM Debug Menu Enable Not Enabled
Unconfigure ME Not Enabled
Misano u Advanced u PCH-FW Configuration u AMT Configuration u
MEBx Resolution Settings
Variable Value
MEBx Resolution Settings
Non-UI Mode Resolution Auto
UI Mode Resolution Auto
Graphics Mode Resolution Auto
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 344
Misano u Advanced u PCH-FW Configuration u Firmware Update
Configuration
Variable Value
Firmware Update Configuration
ME FW Image Re-Flash Disabled
Misano u Advanced u PCH-FW Configuration u PTT Configuration
Variable Value
PTT Configuration
PTT Capability / State 0/0
PTP Aware OS PTP Aware
Misano u Advanced u PCH-FW Configuration u ME Debug
Configuration
Variable Value
ME Debug Configuration
HECI Timeouts Enabled
Force ME DID Init Status Disabled
CPU Replaced Polling Disable Disabled
ME DID Message Enabled
HECI Retry Disable Disabled
MBP HOB Skip Disabled
HECI2 Interface Communication Not Enabled
KT Device Enabled
IDER Device Enabled
End of Post Message Send in DXE
D013 Setting for HECI Disable Disabled
Misano u Advanced u Thermal Configuration
Variable Value
Thermal Configuration
u CPU Thermal Configuration
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
345 NCR SelfServ 84 ATM Service Manual
Variable Value
u Platform Thermal Configuration
u DPTF Configuration
Misano u Advanced u Thermal Configuration u CPU Thermal
Configuration
Variable Value
CPU Thermal Configuration
DTS SMM Disabled
Tcc Activation Offset 0
Tcc Offset Time Window Disabled
Tcc Offset Clamp Enable Disabled
Tcc Offset lock Enable Disabled
Bi-Directional PROCHOT# Enabled
Disable PROCHOT# Output Enabled
Disable VR Thermal Alert Disabled
PROCHOT Response Disabled
PROCHOT Lock Disabled
ACPI T-States Not Enabled
PECI Reset Disabled
PECI C10 Reset Disabled
Misano u Advanced u Thermal Configuration u Platform
Configuration
Variable Value
Platform Configuration
Automatic Thermal Reporting Disabled
Critical Trip Point 119 C (POR)
Active Trip Point 0 71 C
Active Trip Point 0 fan speed 100
Active Trip Point 1 55C
Active Trip Point 1 fan speed 75
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Variable Value
Passive TC1 Value 1
Passive TC2 Value 5
Passive TSP Value 10
Active Trip Points Enabled
Passive Trip Points Disabled
Critical Trip Points Enabled
PCH Thermal Device Enabled in PCI mode
PCH Temp read Enabled
CPU Energy Read Enabled
CPU Temp Read Enabled
Alert Enable Lock Disabled
CPU Temp 72
CPU Fan Speed 65
Misano u Advanced u Thermal Configuration u DPTF Configuration
Variable Value
DPTF Configuration
DPTF Disabled
Misano u Advanced u RTD3 Settings
Variable Value
RTD3 Settings
RTD3 Support Enabled
VR Staggering Delay 16
VR Ramp Up Delay 16
PCIE Slot 5 Device Power-On Delay in ms 100
PCIE Slot 5 Device Power-Off Delay in ms 100
Audio Delay 200
I2C0 Controller 0
SensorHub 68
I2C1 Controller 0
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Variable Value
TouchPad 68
TouchPanel 68
P-State Capping Disabled
USB Port 1 Disabled
USB Port 2 Disabled
I2C0 Sensor Hub Enabled
WWAN D0/L1.2
SATA Port 1 Disabled
SATA Port 2 Disabled
RST Raid Volumes Enabled
Misano u Advanced u Intel ICC
Variable Value
Intel ICC
ICC/OC WatchDog Timer Disabled
ICC Locks after EOP Default
ICC Profile 0
Misano u Advanced u SIO NCT6776F
Variable Value
SIO NCT6776F
Serial Port A Auto
Serial Port B Auto
u Hardware Monitor
Misano u Advanced u SIO NCT6776F u Hardware Monitor
Variable Value
Hardware Monitor
SYSFAN Mode Smart Fan IV
Boundary0 30
Boundary1 40
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Variable Value
Boundary2 50
Boundary3 60
Boundary4 70
Boundary5 80
Output0 16
Output1 21
Output2 32
Output3 37
Output4 48
Output5 53
CPUFAN Mode Smart Fan IV
Boundary0 30
Boundary1 40
Boundary2 50
Boundary3 60
Boundary4 70
Boundary5 80
Output0 16
Output1 21
Output2 32
Output3 37
Output4 48
Output5 53
Misano u Advanced u BIOS Event Log Configuration
Variable Value
BIOS Event Log Configuration
Log Event To BIOS
Event Log Full Option Overwrite
Event Log Viewer
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Misano u Advanced u POST Message Setting
Variable Value
POST Message Setting
POST Message Configuration Enable
Progress Code Enable
Error Code Enable
Debug Code Disabled
Log POST Message Enabled
Show POST Message Enabled
Misano u Security
Variable Value
Security
Current TPM Device Not Detected
TPM State Not Installed
Admin Password Not Installed
BBS Password Not Installed
Set Admin Password
Old Password
New Password
Confirm Password
Power on Password Disabled
User Access Level Full
Set BBS Password
Old Password
New Password
Confirm Password
Clear Password
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Misano u Power
Variable Value
Power
ACPI S3 Enabled
Wake on PME Enabled
Wake on Modem Ring Disabled
Auto Wake on S5 Disabled
S5 Long Run test Disabled
Misano u Boot
Variable Value
Boot
Boot Type UEFI Boot Type
CSM on Demand Disabled
Quick Boot Enabled
Quiet Boot Enabled
Boot Once Support Enabled
BBS Menu Enabled
u Bootable Device Type
Network stack Disabled
PXE Boot Capability Disabled
Power Up in Standby Support Disabled
Add Boot Options Auto
ACPI Selection Acpi5.0
EFI Device First Enabled
Timeout 0
Automatic Failover Enabled
u BootOrder
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Misano u Boot u Secure Boot
Variable Value
Secure Boot
System Status:
Secure Boot Database Installed and Locked
Secure Boot Status Enabled
User Customization Security No
Options:
Enforce Secure Boot Enabled
Erase All Secure Boot Settings Disabled
Restore Secure Boot to Factory Settings Disabled
Misano u Boot u Bootable Device Type
Variable Value
Bootable Device Type
CD/DVD-ROM Drive Enabled
Hard Disk Drive Enabled
USB Enabled
NETWORK Enabled
Misano u Exit
Variable
Exit Saving Changes
Save Change Without Exit
Exit Discarding Changes
Load Optimal Defaults
Load Custom Defaults
Save Custom Defaults
Discard Changes
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DIAGNOSTICS
There are two diagnostic LEDs present on the Estoril and Misano motherboards.
LED Description
VS_POWER The motherboard has power connected
SB_POWER The motherboard has power connected and the processor
is running
Estoril Motherboard
Misano Motherboard
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LAN Port LEDs
Activity Link LED Speed LED
Status Description Status Description
Off No Link Off 10Mbps connection
Orange Linked Green 100Mbps connection
Orange flashing Data Activity Orange 1Gbps connection
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NCR SelfServ 84 ATM Service Manual 354
STRAPPING
Riverside Motherboard
Key Description Key Description
A RSD/FSD mode strap (E13) B A_ON1 - Auto power on strap (J20)
C CMOS clear strap (CMOS1) D Powered serial port strap x 4 (J39)
E Front Panel Reset F Chassis Fan
G SATA II (DVD) H SATA III (Secondary Disk Drive)
I SATA III (Primary Disk Drive) J Audio Line Out
K Audio Microphone In L SATA Power
M PCI Express N USB Breakout Header
O Trusted Platform Module (TPM) P PCI
Q DC in R Processor
S SODIMM Slots T CPU Cooler Fan
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Motherboard Jumpers
With strap in correct position, enter BIOS setup and load defaults. The default
jumper settings are as follows:
Function Default Reference Designator
RSD/FSD Setting 1 and 2 E13
Serial port power Set to RI J39
Clear CMOS 2 and 3 CMOS1
A_ON 1 and 2 J20
Disable ME NI (No Jumper)
RSD/FSD
The RSD/FSD Strap indicates whether the motherboard is installed in a Retail or
Financial system. The table below lists the strap settings of the RSD/FSD strap.
Jumper on Pins Function
1 and 2 FSD Mode (default)
2 and 3 RSD Mode
Serial Port Power
The J39 header provides the strapping options for the serial power ports. The table
below lists the strapping settings of the serial power port jumper, J39.
Jumper on Pins Jumper on Pins Jumper on Pins Jumper on Pins
Function COM D COM C COM B COM A
5V 3 and 6 9 and 12 15 and 18 21 and 24
12V 2 and 5 8 and 11 14 and 17 20 and 23
RI (default) 1 and 4 7 and 10 13 and 16 19 and 22
The jumpers in the J39 header must be positioned on pins 1 and 4, 7 and 10, 13
and 16, 19 and 22 as shown below.
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CLR CMOS
CAUTION Ensure the core is powered off before moving this jumper.
Jumper on Function
Pins
1 and 2 Clear CMOS memory (jumper must be returned to normal position before
power-on)
2 and 3 Normal operation (default)
CAUTION Do not use a metal or conductive implement to remove the
battery. A short circuit between the battery’s positive and
negative terminals can cause it to explode.
A_ON1 Auto Power-On
Financial terminals do not provide an external power button for the motherboard.
The Auto Power–On jumper allows the motherboard to automatically power–on
when power is applied.
The table below lists the strapping settings of the auto power–on jumper.
Jumper on Pins Function
1 and 2 Auto power–on enable (FSD default).
2 and 3 Auto power–on disable
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Estoril Motherboard
Key Description Key Description
A Front Panel Reset I PCI
B SATA III power J COM1 VSET 7 COM2 VSET
C SATA III (2) - DVD K DC in
SATA III (1) - 2nd Drive
SATA III (0) - Primary Drive
D A_ON L RS232 headers
E CMOS Clear M Processor
F Chassis Fan N CPU fan
G USB 2.0 breakout header O DDR3 SODIMM
H Trusted Platform Module P PS/2 header
(TPM)
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Key Description Key Description
Q1 LAN 2 (Blanked - Do Not Use) U2 Private Audio Headset (Line Out to MISC IF)
Q2 LAN 1 U3 Public Audio Speaker
R1 Display Port 2 U4 Handset Microphone In (MIC In from MISC IF)
R2 Display Port 1 U5 Handset Speaker Out
T2 USB 3.0 U6 Private Audio jack detect and volume button signal
input
U1 Handset Hook Switch Signal V Public Digital MIC
Input
CAUTION The ATM internal LAN cable MUST be connected to the LAN 1
port. The LAN cable(s) cannot be swapped between the two ports
CAUTION Take care if replacing the core to reconnect the ATM internal LAN
cable into the LAN 1 port. Failure to follow this guidance will result
primarily in the loss of AMT support. Secondly, as the ports have
now been switched the core Media Access Control (MAC) address
will need re-configured.
Display port configuration
l The main display will always fit to Display Port 2
l The service display (GOP/COP), when present will always be fitted to Display
Port 1.
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Motherboard Jumpers
With strap in correct position, enter BIOS setup and load defaults. The default
jumper settings are as follows:
Function Default Reference Designator
Serial port Set to RI COM1 VSET & COM2
power VSET
Clear CMOS 2 and 3 CLRTC
A_ON 1 and 2 A_ON
Serial Port Power
The two headers provide the strapping options for the serial power ports.
Function Jumper on Pins Jumper on Pins
COM1 VSET COM2 VSET
5V 1 and 2 1 and 2
12V 3 and 4 3 and 4
RI (default) 5 and 6 5 and 6
CLR CMOS
CAUTION Ensure the core is powered off before moving this jumper.
Jumper on Function
Pins
1 and 2 Clear CMOS memory (jumper must be returned to normal position before power-
on)
2 and 3 Normal operation (default)
WARNING Do not use a metal or conductive implement to remove the
battery. A short circuit between the battery’s positive and
negative terminals can cause it to explode.
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A_ON Auto Power-On
The Auto Power–On jumper allows the motherboard to automatically power–on
when power is applied. The table below lists the strapping settings of the auto
power–on jumper.
Jumper on Pins Function
1 and 2 Auto power–on enable (default)
2 and 3 Auto power–on disable
Estoril USB Breakout Configuration
The Estoril motherboard supports one USB 2.0 breakout cable that provides four
USB ports with port assignments shown in the illustration below.
The breakout cable is connected to the motherboard internal headers P2 and P3.
l USB breakout ports 6 and 7 are connected to the internal header P3
l USB breakout ports 8 and 9 are connected to the internal header P2
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Misano Motherboard
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NCR SelfServ 84 ATM Service Manual 362
Key Description Key Description
A PIRAT I USB 2.0 breakout header2
B SATA III power J PCI
C A_ON (JP2) K COM1 VSET (J5)
COM2 VSET (J6)
D SATA III (2) - DVD L RS232 headers - COM1 -
SATA III (1) - 2nd Drive COM2
SATA III (0) - Primary Drive
E Trusted Platform Module M Processor
(TPM)
F CMOS Clear (JP1) N CPU fan
G USB 2.0 breakout header1 O DDR4 SODIMM
H Chassis Fan P PS/2 header
X Diagnostic LED Header (future development)
Key Description Key Description
Q1 LAN 1 U2 Private Audio Headset (Line Out to MISC IF)
Q2 LAN 2 (Blanked - Do Not Use) U3 Public Audio Speaker
R1 Display Port 1 U4 Handset Microphone In (MIC In from MISC IF)
R2 Display Port 2 U5 Handset Speaker Out
T2 USB 3.0 U6 Private Audio jack detect and volume button signal
input
U1 Handset Hook Switch Signal V Public Digital MIC
Input
CAUTION The ATM internal LAN cable MUST be connected to the LAN 1
port.
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CAUTION The LAN cable(s) cannot be swapped between the two ports.Take
care if replacing the core to reconnect the ATM internal LAN cable
into the LAN 1 port. Failure to follow this guidance will result
primarily in the loss of AMT support. Secondly, as the ports have
now been switched the core Media Access Control (MAC) address
will need re-configured.
Display port configuration
l The main display will always fit to Display Port 2
l The service display (GOP/COP), when present will always be fitted to Display
Port 1.
Motherboard Jumpers
With strap in correct position, enter BIOS setup and load defaults. The default
jumper settings are as follows:
Function Default Reference Designator
Serial port power Set to RI COM1 VSET & COM2 VSET
Clear CMOS 2 and 3 CLRTC
A_ON 1 and 2 A_ON
Serial Port Power
The two headers provide the strapping options for the serial power ports.
Jumper on Pins Jumper on Pins
Function COM1 VSET COM2 VSET
5V 1 and 2 1 and 2
RI (default) 3 and 4 3 and 4
12V 5 and 6 5 and 6
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CLR CMOS
CAUTION Ensure the core is powered off before moving this jumper.
Jumper on Function
Pins
1 and 2 Clear CMOS memory (jumper must be returned to normal position before power-
on)
2 and 3 Normal operation (default)
WARNING Do not use a metal or conductive implement to remove the
battery. A short circuit between the battery’s positive and
negative terminals can cause it to explode.
A_ON Auto Power-On
The Auto Power–On jumper allows the motherboard to automatically power–on
when power is applied. The table below lists the strapping settings of the auto
power–on jumper.
Jumper on Pins Function
1 and 2 Auto power–on enable (default)
2 and 3 Auto power–on disable
Misano USB Breakout Configuration
The Misano motherboard supports one USB 2.0 breakout cable that provides four
USB ports with port assignments shown in the illustration below.
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The breakout cable is connected to the motherboard internal headers USB_HDR1
and USB_HDR2.
l USB breakout ports 9 and 10 are connected to the internal header USB_HDR2
l USB breakout ports 7 and 8 are connected to the internal header USB_HDR1
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FRU REMOVAL AND REPLACEMENT
The following methods are the same for Riverside, Estoril and Misano
motherboard configurations. The illustrations used are for Riverside.
The major field replaceable parts in the MFR Mini PC Core are:
l DVD
l HDD & SSD
l Audio breakout cables
l FP Reset cable
l USB breakout assembly
l Motherboard
l Memory Modules
l Processor
l CPU Cooler
l I/O shield
l Trusted Platform Module (TPM).
Internal Access
For access to all internal devices and components proceed as follows:
1. Remove and retain the three M4 screws securing the cover to the top of the
chassis.
2. Tilt the cover upwards and disconnect the DVD SATA cables on the
motherboard.
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3. Remove and retain the cover with the DVD attached.
DVD Drive
Removal
To remove the DVD from the MFR Mini PC Core, proceed as follows:
1. Remove the core cover. (See ‘Internal Access’ instructions).
2. Carefully remove the two cable ties securing the DVD SATA cables to the
bridge forms on the underside of the core cover.
3. Remove and retain the two M4 screws securing the DVD mount bracket to
the cover.
4. Remove and retain the DVD mount bracket.
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5. Remove and retain the two M2 screws and washers securing the DVD to the
mounting bracket. Slide out the DVD and disconnect the cable.
Replacement
Fitting the replacement DVD is the reverse of this process. See 'Protection'
information and instructions to complete installation.
Primary and Secondary Disk Drive
Removal
To remove the HDD and SSD from the MFR Mini PC Core, proceed as follows:
1. Remove the core cover. (See ‘Internal Access’ instructions).
2. If fitted, remove any PCI or PCIe cards.
3. Disconnect the SATA cables from the mounted disk drives. Loosen the two
M4 screws securing the disk mounting bracket to the chassis.
4. Extract the disk drive and mounting assembly from the chassis.
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5. Remove and retain the four M3 screws securing each of the disk drives to
the mounting bracket.
Replacement
Fitting the replacement HDD or SSD is the reverse of this process.
Note: If the new HDD/SSD is the planned boot drive, then when the system
reboots you will need to set it as the current boot device. See 'Assign Boot Device'
instructions.
Once selected the system will automatically boot from the selected device on every
reboot.
Audio Line Out, Microphone In and Front Panel Reset
Cables
Removal
To remove the Audio Line Out, Microphone In and Front Panel Reset cables,
proceed as follows:
1. Remove the core cover. (See ‘Internal Access’ instructions).
2. Disconnect the cable that needs to be replaced from the motherboard
header.
3. Loosen the nut securing the cable to the front of the core and remove the
cable.
Replacement
Fitting the replacement cables is the reverse of this process.
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USB Breakout PCB
Removal
To remove the USB breakout PCB, proceed as follows:
1. Remove the core cover. (See ‘Internal Access’ instructions).
2. If fitted, remove any PCI or PCIe cards.
3. Disconnect the cable from the USB breakout PCB.
4. Remove and retain the two M4 screws securing the PCB to the chassis.
Remove the PCB.
Replacement
Fitting the replacement USB breakout is the reverse of this process.
Motherboard
Removal
To remove the motherboard, proceed as follows:
1. Remove the core cover. (See ‘Internal Access’ instructions).
2. If fitted, remove any PCI or PCIe cards.
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3. If fitted, remove the riser card and supporting brackets and screws.
4. Disconnect the internal and external cabling from the motherboard.
5. If fitted, remove the following modules from the defective mother board and
fit them to the new motherboard if they are still re–usable:
l CPU cooler, (see ‘CPU Cooler’ instructions)
l SO-DIMM, (see ‘Memory Modules’ instructions)
l Processor, (see ‘Processor’ instructions)
l Trusted Platform Module, (see ‘TPM’ instructions).
Note: Make sure to fit the processor socket protector of the new
motherboard to the defective motherboard socket to prevent damage to the
socket pins during handling or shipping.
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6. If fitted, take note of the port into which the silicone LAN dust cap is fitted.
The dust cap and LAN cable must be fitted into the same ports in the
replacement motherboard. Remove and retain the LAN dust cap.
7. Remove the four screws, then remove the board from the chassis by moving
it back towards the rear of the core before lifting clear of the I/O shield.
CAUTION When removing and re-fitting the motherboard, do not use the
heat sinks to leverage the board into the I/O shield. Handle the
board by the edges or LAN and PCI slot only.
Replacement
Fitting the replacement motherboard is the reverse of this process.
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Memory Modules
CAUTION Hold the memory modules at the ends only. Never hold more
than one module at a time. Never bend or twist the memory
modules because this can seriously damage contacts.
Removal
To remove and replace the memory board, proceed as follows:
1. Flip open the plastic retention clips outwards to unlock and remove the
memory board from the SO–DIMM slot.
2. Remove the memory board from the motherboard.
Replacement
1. Match the notch on the new module with the notch on the SO–DIMM slot.
2. Insert the module without using undue pressure.
3. Use your fingers from both hands to lightly press down on each end of the
module until the plastic retention clips snap shut and lock the memory
module in place.
Note: It may be necessary to manually close the clips.
CPU Cooler
Removal
To replace the CPU cooler, perform the steps below.
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1. Loosen the four spring–loaded captive screws that secure the existing cooler
to the motherboard.
Note: Follow a sequential rotating pattern when loosening the spring–
loaded screws. Gradually loosen each screw to evenly raise the CPU cooler.
2. Remove the cooler plate from the rear of the motherboard. This is held in
place with double sided adhesive tape.
3. Remove all old thermal grease from the cooler heat sink and processor
spreader plate with a tissue or paper towel. Do not use a knife or
screwdriver as this could damage the surface of the spreader plate.
Replacement
1. Apply approximately one–half of the contents of the thermal grease syringe
to the processor spreader plate in the pattern shown below.
CAUTION Do not use the entire contents of the syringe. Too much
grease could degrade the performance of the cooler.
2. Adhere the new cooler plate to the rear of the motherboard.
3. Fit the new cooler to the mounting holes with the cooler plate on the
motherboard and secure with the spring–loaded captive screws.
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4. Connect the cooler power cable to the CPU fan connector on the
motherboard.
Note: Make sure that the cooler cable does not obstruct the fan blades.
Processor
Removal
To replace the processor, perform the steps below.
1. Remove the CPU Cooler from the motherboard. (See ‘CPU Cooler’
instructions).
2. Remove all old thermal grease from the cooler heat sink and processor
spreader plate with a tissue or paper towel. Do not use a knife or
screwdriver as this could damage the surface of the spreader plate.
3. Unlatch the arm of the metal frame that secures the processor to the
motherboard.
4. Raise the metal frame and remove the processor.
Replacement
CAUTION Hold the processor by the edges only. Take care not to drop
anything into the processor socket. The pins are very delicate and
are easily damaged. If the pins are damaged, the motherboard
will have to be replaced.
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1. Match the arrow on the new processor to the arrow on the motherboard
and carefully place the processor into the socket.
2. Lower the metal arm and frame onto the socket.
3. Clip the arm back into position.
4. Apply approximately one–half of the contents of the thermal grease syringe
to the processor spreader plate in the pattern shown below.
CAUTION Do not use the entire contents of the syringe. Too much
grease could degrade the performance of the cooler.
5. Fit the cooler to the mounting holes on the motherboard and cooler back
plate.
6. Secure the cooler with the spring–loaded captive screws.
I/O Shield
Removal
To remove the I/O shield, proceed as follows:
1. Remove the core cover. (See ‘Internal Access’ instructions).
2. Remove the motherboard. (See ‘Motherboard’ instructions).
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3. From the outside of the core, push on the outside edges of the I/O shield
and remove from the core chassis.
Replacement
Fitting the replacement I/O Shield is the reverse of this process.
Trusted Platform Module (TPM)
Removal
To remove the TPM, proceed as follows:
1. Remove the core cover. (See ‘Internal Access’ instructions).
2. To remove the TPM from the motherboard, hold the TPM board on both
sides near the connector with your thumb and forefinger, then pull up
evenly on both sides until the TPM is removed.
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Replacement
To fit the TPM to the motherboard, hold the TPM board at both sides near the
connector with your thumb and forefinger, insert the TPM in the TPM1 header on
the motherboard and carefully push down until the TPM is fitted properly.
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CABLING
Interconnection Diagrams
Riverside Motherboard
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Estoril Motherboard
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Misano Motherboard
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Cables
Audio Line Out Breakout Header Cable (Riverside only)
Audio Microphone In Breakout Header Cable (Riverside
only)
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Front Panel (FP) Reset Cable (Riverside)
Front Panel (FP) Reset Cable (Estoril & Misano)
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Core DC Harness
SATA DATA and Power Cable
The illustration below shows the assembly of the SATA DATA and Power cable used
by the primary and secondary disk drives.
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Slimline SATA and Power
The illustration below shows the assembly of the Slimline SATA DATA and Power
cable used by the DVD.
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USB Breakout Cable
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CONNECTOR ASSIGNMENTS/PINOUTS
Riverside Motherboard Connectors
DC Power
Pin Signal
1 +24v
2 GND
3
4
Video - Analogue (VGA)
Standard 15 way high density D type connector for standard VGA monitor.
Pin Signal Pin Signal Pin Signal
1 RED 6 RED_RTN 11 NC
2 GREEN 7 GREEN_RTN 12 RDDDC DATA_RC
3 BLUE 8 BLUE_RTN 13 HSYNC
4 NC 9 5V Supply 14 VSYNC
5 GND 10 GND 15 RDDDC CLK RC
Video - Digital (DVI-D)
Connection for a standard DVI monitor.
Pin Signal Pin Signal Pin Signal
1 TDMS DATA 2- 9 TDMS DATA 1- 17 TDMS DATA 0-
2 TDMS DATA 2+ 10 TDMS DATA 1+ 18 TDMS DATA 0+
3 TDMS DATA 2/4 SHIELD 11 TDMS DATA 1/3 SHIELD 19 TDMS DATA 0/5 SHIELD
4 NC 12 NC 20 NC
5 NC 13 NC 21 NC
6 DDC CLOCK 14 +5V POWER 22 TDMS CLOCK SHIELD
7 DDC DATA 15 GND 23 TDMS CLOCK+
8 NC 16 HOT PLUG DETECT 24 TDMS CLOCK-
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NCR SelfServ 84 ATM Service Manual 388
Audio Internal Headers
Pin Speaker Out Signal Line Out Signal Microphone In Signal
1 LEFT RIGHT RIGHT
2 RIGHT JACK DETECT JACK DETECT
3 GND AUDIO GND AUDIO GND
4 - LEFT LEFT
5 - AUDIO GND -
Serial Ports
Standard RS–232 DB–9 Ports
Pin Signal Pin Signal
1 CD 6 DSR
2 RX- 7 RTS
3 TX- 8 CTS
4 DTR 9 RI
5 GND
Serial Port Internal Headers
Pin Signal Pin Signal
1 DCD# 6 CTS#
2 DSR# 7 DTR#
3 RXD 8 RI#
4 RTS# 9 GND
5 TXD 10 GND
Network Connector
Standard RJ45 Ethernet network 10/100/1000 Base-T connector.
Pin Signal
1 TD+
2 TD-
3 RD+
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Pin Signal
4 NC
5 NC
6 RD-
7 NC
8 NC
SATA
SATA Data Connectors
Pin Signal
1 GND
2 A+
3 A-
4 GND
5 B-
6 B+
7 GND
SATA Power Connectors
Pin Signal
1 GND
2 A+
3 A-
4 GND
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NCR SelfServ 84 ATM Service Manual 390
USB
USB on Rear I/O
USB 2.0 compatible standard USB ports
Pin Signal
1 +5V
2 DATA-
3 DATA+
4 GND
USB Internal Headers
The tables below list the pin out assignments of the internal USB headers on the
motherboard. Each header provides two standard USB ports.
Pin Signal Pin Signal
1 +5V 2 +5V
3 DATA- 4 DATA-
5 DATA+ 6 DATA+
6 GND 8 GND
9 NC 10 GND
Trusted Platform Module
Pin Signal Pin Signal
1 PCI_CLK_33MHz 11 LPC_AD0
2 GND 12 GND
3 LPC_FRAME# 13 NC
4 NC 14 NC
5 LPC_RST# 15 3.3VSB
6 5V 16 SER_IRQ
7 LPC_AD3 17 GND
8 LPC_AD2 18 NC
9 3.3V 19 SUS_STAT#
10 LPC_AD1 20 NC
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PCI (120 pin)
Pin Signal Pin Signal
B1 -12V A1 TRST#
B2 TCK A2 +12V
B3 GND A3 TMS
B4 TDO A4 TDI
B5 +5V A5 +5V
B6 +5V A6 INTB#
B7 INTC# A7 INTD#
B8 INTA# A8 +5V
B9 PRSNT1 A9* NC
B10* PREQ3# A10 VCC
B11 PRSNT2 A11 PGNT3#
B12 GND A12 GND
B13 GND A13 GND
B14* PCLOCK 0 A14 3.3V AUX
B15 GND A15 PCIRST#
B16* PCLOCK 2 A16 VCC
B17 GND A17 PGNT0#
B18 PREQ0# A18 GND
B19 VCC A19* PME#
B20 AD31 A20 AD30
B21 AD29 A21 +3.3V
B22 GND A22 AD28
B23 AD27 A23 AD26
B24 AD25 A24 GND
B25 +3.3V A25 AD24
B26 C/BE3# A26 IDSEL1
B27 AD23 A27 +3.3V
B28 GND A28 AD22
B29 AD21 A29 AD20
B30 AD19 A30 GND
B31 +3.3V A31 AD18
B32 AD17 A32 AD16
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Pin Signal Pin Signal
B33 C/BE2# A33 +3.3V
B34 GND A34 FRAME#
B35 IRDY# A35 GND
B36 +3.3V A36 TRDY#
B37 DEVSEL# A37 GND
B38 GND A38 STOP#
B39 PLOCK# A39 +3.3V
B40 PERR# A40* SMBCLK
B41 +3.3V A41 SMBDATA
B42 SERR# A42 GND
B43 +3.3V A43 PAR
B44 C/BE#1 A44 AD15
B45 AD14 A45 +3.3V
B46 GND A46 AD13
B47 AD12 A47 AD11
B48 AD10 A48 GND
B49 GND A49 AD9
KEY KEY
KEY KEY
B52 AD8 A52 C/BE0#
B53 AD7 A53 +3.3V
B54 +3.3V A54 AD6
B55 AD5 A55 AD4
B56 AD3 A56 GND
B57 GND A57 AD2
B58 AD1 A58 AD0
B59 +5V A59 +5V
B60 ACK64# A60 REQ64#
B61 +5V A61 +5V
B62 +5V A62 +5V
(* - Denotes a deviation from the PCI standard to incorporate a second channel)
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PCIe (36 pin)
Pin Signal Pin Signal
B1 +12V A1 +12V
B2 +12V A2 +12V
B3 GND A3 GND
B4 +3.3V A4 PCI-E CLK1+
B5 GND A5 PCI-E CLK1+
B6 PCI-E CLK0+ A6 GND
B7 PCI-E CLK0- A7 GND
B8 GND A8 PCI-E RX1+
B9 PCI-E TX1+ A9 PCI-E RX1-
B10 PCI-E TX1- A10 GND
B11 GND A11 PERST#
KEY KEY
B12 GND A12 GND
B13 +3.3V A13 PCI-E RX2+
B14 GND A14 PCI-E RX2-
B15 PCI-E TX2+ A15 GND
B16 PCI-E TX2- A16 NC
B17 GND A17 3VDUAL
B18 PCI-E WAKE# A18 NC
Estoril Motherboard Connectors
Display Port
Reference the product cabling chapter for the supported display cabling pinouts.
CAUTION The display ports on the Estoril motherboard are latched. The
release button on top of the plug must be pressed in order to
safely disconnect.
DC Power
Pin Signal
1 GND
2 GND
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Pin Signal
3 +24v
4 +24v
LCD Backlight Power
Pin Signal
1 12V
2 GND
3 Enable
4 PWM
5 GND
LVDS Header
Pin Signal Pin Signal
1 PANEL_ID0 2 PANEL_ID1
3 GND 4 GND
5 LVDSA_0N 6 LVDSA_1N
7 LVDSA_0P 8 LVDSA_1P
9 GND 10 GND
11 LVDSA_2N 12 LVDSA_0N
13 LVDSA_2P 14 LVDSA_0P
15 GND 16 GND
17 LVDSA_3N 18 LVDSA_2N
19 LVDSA_3P 20 LVDSA_2P
21 GND 22 GND
23 LVDSB_1N 24 LVDSB_2N
25 LVDSB_1P 26 LVDSB_2P
27 GND 28 GND
29 LVDSB_CLKN 30 LVDSB_3N
31 LVDSB_CLKP 32 LVDSB_3P
33 PANEL_ID2 34 GND
35 PANEL_6BIT_DET# 36 GND
37 PANEL_DUAL_DET# 38 VCC_LCD
39 LCDPWRSEL 40 VCC_LCD
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Serial Port Internal Headers
Pin Signal Pin Signal
1 DCD# 6 CTS#
2 DSR# 7 DTR#
3 RXD 8 RI#
4 RTS# 9 GND
5 TXD 10 GND
PS/2 Header
Pin Signal
1 DCD#
2 DSR#
3 RXD
4 RTS#
5 TXD
SATA Power Connectors
Pin Signal
1 +12V
2 GND
3 GND
4 +5V
Audio
Jack 1 - Stereo Headphone Output (lime green)
Pin Signal
1 AGND
2 HP_LINE_OUT_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 HP_LINE_OUT_R
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Jack 2 - Stereo Speaker Output (light blue)
Pin Signal
1 AGND
2 SPEAKER_OUT_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 SPEAKER_OUT_R
Jack 3 - Handset Microphone In (pink)
Pin Signal
1 AGND
2 MIC_LINE_IN_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 MIC_LINE_IN_R
Jack 4 - Handset Hook switch Input (black)
Pin Signal
1 GND
2 GND
3 GND
4 JACK_DETECT_SENSE_on_codec
5 HOOKSWITCH_ACTIVE (to GPIO)
Jack 5 - Handset Speaker Out (orange)
Pin Signal
1 AGND
2 HANDSET_OUT_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 HANDSET_OUT_R
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Jack 6 - ATM Headphone Signal Input (gray)
Pin Signal
1 GND
2 HP_JACK_DETECT# (to GPIO)
3 GND
4 JACK_DETECT_SENSE_on_codec
5 HP_VOL_ADJUST# (to GPIO)
DMIC - PDM DMIC Input
Pin Signal
1 GND
2 VCC3
3 JACK_DETECT_SENSE_on_codec
4 DMIC_CLK
5 DMIC_DATA
Trusted Platform Module
Pin Signal Pin Signal
1 BIOS_VPP 2 BIOS_CS2
3 BIOS_CS1 4 3.3V
5 BIOS_MISO 6 BIOS_HOLD
7 BIOS_WP 8 BIOS_CLK
9 0V 10 BIOS_MOSI
11 12 BIOS_RST
13 TPM_SS 14 TPM_PP
15 TPM_PIRQ 16 TPM_STB
17 0V 18 TPM_RST
19 TPM_PIRQ 20 NC
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Misano Motherboard Connectors
Display Port
Reference the product cabling chapter for the supported display cabling pinouts.
CAUTION The display ports on the Misano motherboard are latched. The
release button on top of the plug must be pressed in order to
safely disconnect.
DC Power
Pin Signal
1 GND
2 GND
3 +24v
4 +24v
Serial Port Internal Headers
Pin Signal Pin Signal
1 DCD# 6 CTS#
2 DSR# 7 DTR#
3 RXD 8 RI#
4 RTS# 9 GND
5 TXD 10 GND
PS/2 Header
Pin Signal
1 MCLK
2 MDATA
3 KCLK
4 KDATA
5 GND
6 +5V
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SATA Power Connectors
Pin Signal
1 +12V
2 GND
3 GND
4 +5V
Audio
Jack 1 - Stereo Headphone Output (lime green)
Pin Signal
1 AGND
2 HP_LINE_OUT_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 HP_LINE_OUT_R
Jack 2 - Stereo Speaker Output (light blue)
Pin Signal
1 AGND
2 SPEAKER_OUT_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 SPEAKER_OUT_R
Jack 3 - Handset Microphone In (pink)
Pin Signal
1 AGND
2 MIC_LINE_IN_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 MIC_LINE_IN_R
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Jack 4 - Handset Hook switch Input (black)
Pin Signal
1 GND
2 GND
3 GND
4 JACK_DETECT_SENSE_on_codec
5 HOOKSWITCH_ACTIVE (to GPIO)
Jack 5 - Handset Speaker Out (orange)
Pin Signal
1 AGND
2 HANDSET_OUT_L
3 AGND
4 JACK_DETECT_SENSE_on_codec
5 HANDSET_OUT_R
Jack 6 - ATM Headphone Signal Input (gray)
Pin Signal
1 GND
2 HP_JACK_DETECT# (to GPIO)
3 GND
4 JACK_DETECT_SENSE_on_codec
5 HP_VOL_ADJUST# (to GPIO)
DMIC - PDM DMIC Input
Pin Signal
1 GND
2 VCC3
3 JACK_DETECT_SENSE_on_codec
4 DMIC_CLK
5 DMIC_DATA
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Trusted Platform Module
Pin Signal Pin Signal
1 BIOS_VPP 2 BIOS_CS1
3 BIOS_CS0 4 3.3V
5 BIOS_MISO 6 BIOS_HOLD
7 BIOS_WP 8 BIOS_CLK
9 GND 10 BIOS_MOSI
11 12 BIOS_RST
13 TPM_CS2 14 TPM_PP
15 TPM_SIRQ 16 TPM_STB
17 GND 18 TPM_RST
19 TPM_PIRQ 20 NC
Diagnostic LED Header
Pin Signal Pin Signal
1 LAN0_LINK_LED# 2 LAN_VCC
3 LAN1_LINK_LED# 4 LAN_VCC
5 CPU_FAN_FAULT_LED# 6 VCC5
7 SYS_FAN_FAULT_LED# 8 VCC5
9 PROC_HOT_LED# 10 VCC5
11 STAT_LED_RED 12 STAT_LED_GREEN
13 POWER_STAT_LED_AMBER 14 POWER_LED_GREEN
15 SATA_LED# 16 VCC5
PIRAT Header
Pin Signal Pin Signal
1 VCC3 2 GND
3 VCC5 4 SATA_LED#
5 SYS_RST# 6 GND
7 GND 8 PWR_BTN#
9 PS_ON 10 GND
11 RECOVERY_SW# 12 GND
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Embedded Display Port (eDP)
Pin Signal Pin Signal
1 NC 16 LCD _GND
2 SIG_GND 17 HPD
3 LANE1_N 18 BKL_GND
4 LANE1_P 19 BKL_GND
5 SIG_GND 20 BKL_GND
6 LANE0_N 21 BKL_GND
7 LANE0_P 22 BKL_ENABLE
8 SIG_GND 23 BKL_PWM
9 AUX_CH_P 24 NC
10 AUX_CH_N 25 NC
11 SIG_GND 26 BKL_POWER_(12V)
12 LCD_VCC_(3.3V) 27 BKL_POWER_(12V)
13 LCD_VCC_(3.3V) 28 BKL_POWER_(12V)
14 NC 29 BKL_POWER_(12V)
15 LC_GND 30 NC
TEST/ADJUSTMENT TOOLS
There are no special test and adjustment tools required.
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USB 7 PORT HUB
INTRODUCTION
This chapter gives the information required to service the USB 7 Port Hub fitted in
NCR SelfServ ATMs.
DESCRIPTION
The USB Hub increases the number of USB ports connected to the PC core. It
provides the following functionality:
l Operation from a single 24V power supply
l 1 upstream facing port
l 7 powered downstream facing ports
l Power management for each port
l Device connect/disconnect detection
l Bus fault detection and recovery
l High, full and low-speed device support
l Transaction translator for each port to provide full unshared bandwidth for
USB1.1 devices.
Power Requirement
The Hub requires the following DC voltage and currents:
Quiescent Current Continuous Current
+24 V±10% 125 mA min. + 125 mA for each used downstream port 1.0 A max.
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The +24 V supply is sourced from the ATM power supply. The current rating in the
table represents a total load which includes the current sourced for the following
voltages:
l +5 V ±5% is derived from the 24 V using a Sipex SP7652 Power Blox switcher
l +3.3 V ±0.3V is derived from the 5 V using a low drop-out linear regulator
l +1.8 V ±10% is derived from the 3.3 V using a low drop-out linear regulator.
Maximum Cable Lengths
Port Speed Maximum Cable Length
Upstream All 5.0 m (16.40 ft.)
Downstream High 5.0 m (16.40 ft.)
Downstream Full 5.0 m (16.40 ft.)
Downstream Low 3.0 m (9.84 ft.)
TROUBLESHOOTING
The system has a USBViewer option which allows the user to verify which module
is allocated to which USB port and is accessed as follows:
Note: The user requires a USB Service Key to perform this function.
1. Select the DEVICE DIAGNOSTICS option from the SYSTEM APPLICATION
menu.
2. Select HARDWARE INFORMATION AND RECOVERY option.
3. Select the USBViewer option.
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4. The system will then display the following screen showing the module to
port allocation for NCR modules or USB Hubs which have a working USB
connection.
Note: Modules or USB Hubs are dynamically shown on the screen. If a
Module or USB Hub is removed while screen is displayed the information
relating to it will also be removed from the screen.
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NCR SelfServ 84 ATM Service Manual 406
5. The user can select a specific module and the system will then display the
following screen showing port details.
DIAGNOSTICS
Level 1 Diagnostics
There are two LEDs for each port, which indicate the port status. The definitions of
the LEDs are shown below:
LED Colour Status
Green All OK
Amber Error condition
Off Non operational
Green (blinking On/Off) Software attention
Amber (blinking On/Off) Hardware attention
Green/Amber (blinking On/Off) Reserved
There is one LED positioned close connector J9 that indicates power on or off.
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STRAPPING
None.
ADJUSTMENTS
None.
MODULE REMOVAL AND REPLACEMENT
Note: Cables should be replaced into the same port from which they were
removed.
Top Box Mounted Hub
1. Remove the screws holding USB mounting tray to the module tray.
2. Note the positions of all USB cables.
3. Unplug all cables from the hub.
4. Remove the hub assembly.
5. Replace the hub assembly.
6. Refit cables into the same ports noted in step 2.
7. Refit and secure USB mounting tray.
Safe Mounted Hub
1. Note the positions of all USB cables.
2. Unplug all cables from the hub.
3. Remove the screws holding the cover to the safe.
4. Remove the hub assembly.
5. Replace the hub assembly.
6. Replace the cover.
7. Refit cables into the same ports noted in step 1.
CABLING
None.
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CONNECTOR ASSIGNMENT
Hub Board
The diagram below shows the Hub Board connectors.
** Indicates the two LEDs for each port.
Upstream Port J8
*
J1 *
*
*
J2
*
*
J3
*
Downstream Ports *
J4
*
*
J5
*
*
J6
*
*
J7
**
Power J9
Power LED Downstream
Port LEDs
ATM Interface
The Hub has two interfaces with the host ATM and up to seven interfaces with
modules in the ATM:
l Power
l Upstream connector
l Downstream connectors.
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Power Interface
Power is obtained from the host ATM via a 2-pin right angled mini-fit junior
connector (J9) on the connector board, with the following pinout:
Pin Signal
1 +24 V
2 0V
Upstream Connector
Communication to and from the host ATM is via a 5-pin mini-B connector (J8) on
the connector board, with the following pinout:
Pin Signal
1 VCC
2 D-
3 D+
4 N.C.
5 GND
Shell SHIELD
Downstream Connectors
Communication to and from the modules is via seven 4-pin upright type A
connectors (J1- J7) on the connector board, with the following pinout:
Pin Signal
Shell SHIELD
1 VCC
2 D-
3 D+
4 GND
Shell SHIELD
TEST/ADJUSTMENT TOOLS
None.
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NCR SelfServ 84 ATM Service Manual 410
7. CARD READERS
USB Contactless Card Reader 411
USB IMCRW 421
USB Smart Dip Card Reader 422
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USB CONTACTLESS CARD READER
INTRODUCTION
This chapter gives servicing information for the USB Contactless Card Reader (USB
CCR).
Antenna Unit LED1 LED2 LED3 LED4
Card
‘Landing Zone’
Antenna Overlay
DESCRIPTION
The USB CCR consists of two hardware components:
l An antenna unit (antenna, buzzer, 4 LED indicators and RF shield) housed in a
plastic case, mounted on the card orientation area of the facia (see illustration
above).
Note: By default the buzzer is disabled in the software.
l A control unit (power supply, digital and RF circuits) housed in a plastic
moulded case mounted inside the ATM.
The contactless interface is based on the industry standard ISO 14443 13.56MHz
RFID protocols, and supports a wide variety of contactless payment applications
such as:
l MasterCard® PayPass™
l Visa Wave
l ExpressPay from American Express®
l MIFARE®
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NCR SelfServ 84 ATM Service Manual 412
l Discover®
l JCB.
The USB CCR can be updated and upgraded in the field to add new contactless
payment applications.
For magnetic data type applications, customers wave or tap their contactless card,
key fob or other Radio Frequency Identification (RFID) enabled device on the front
of the 'landing zone' indicated by the symbol shown below:
Both audio and visual acknowledgements can be returned to indicate to the
customer that their transaction is being authorized.
Note: Transactions requiring larger data sizes and/or transactions that require
writing to the card may require the card to be left on the 'landing zone' for longer,
with audio and visual indication specific to the application.
The USB CCR supports 24V operation and has USB 2.0 full‐speed communication
interfaces.
Antenna Unit Connectors
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Control Unit Connectors
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TROUBLESHOOTING
Error Possible root causes Isolation Resolution
USB CCR Cable disconnected from USB CCR Check cable Reconnect cable
disconnected
USB cable disconnected from USB Check cable Reconnect cable
hub
Power cable disconnected from Check power cable Reconnect power
USB CCR cable
Power cable disconnected from Check power cable Reconnect power
power supply cable
Power supply fault Check power supply Repair power
actual voltage supply
USB CCR firmwear hung Check for card reader Reset ATM
response
USB CCR faulty Check for USB CCR Replace USB CCR
response
USB cable faulty Replace cable and reset Replace cable
Power cable faulty Replace power cable and Replace cable
reset
Not authorized USB CCR requires to be None Authorize USB
authorized CCR
DIAGNOSTICS
HW_DIAGNOSTICS Property
The USB CCR provides multiple diagnostic test Applets.
Note: Looping is allowed on all tests.
Applet Test Description
ID
0 MENU This displays a menu of all the other Applets to allow an operator to select
one.
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1 Identification The following information is displayed:
1. Device Type: USB
2. Serial Number
3. Firmware Version
2 Detect Card The following sequence of tests is executed
1. Start Transaction
2. Detect Card & Display either one of the following card types:
l ISO 14443‐4 Type A
l ISO 14443‐4 Type B
l Mifare Type A (Standard)
l Mifare Type A (Ultralight)
l ISO 14443 Type A
l ISO 14443 Type B
3. Stop Transaction
If no card is present within 10 seconds then display “Card Not Tapped”
and the test will terminate.
HW_SELF_TEST Property
The USB CCR offers the following Applets for this property.
Applet Test Description
ID
0 MENU This displays a menu of all the other Applets to allow an operator to select one.
1 Device The deivce self test.
Self Test 1. The USBCCR is activated using Start Transaction to detect a card ‐ if this is
unsuccessful then the test is terminated and a ‘Fail’ Status returned.
2. The USBCCR is activated using Start Transaction to detect a card ‐ if this is
unsuccessful then the test is terminated and a ‘Fail’ Status returned.
3. The USBCCR is activated using Start Transaction to detect a card ‐ if this is
unsuccessful then the test is terminated and a ‘Fail’ Status returned.
4. The USBCCR is activated using Start Transaction to detect a card ‐ if this is
unsuccessful then the test is terminated and a ‘Fail’ Status returned.
5. The USBCCR is activated using Start Transaction to detect a card ‐ if this is
unsuccessful then the test is terminated and a ‘Fail’ Status returned.
HW_MAINTENANCE PROPERTY
The USB CCR supports two Applets for this property.
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Applet Test Description
ID
0 MENU This displays a menu of all the other Applets to allow an operator to
select one.
1 Identification The following information is displayed:
1. Device Type: USB
2. Serial Number
3. Firmware Version
HW_CONFIGURATION PROPERTY
This feature supports device specific configuration and therefore provides a
configuration dialogue.
Applet Test Description
ID
0 MENU This displays a menu of all the other Applets to allow an operator to
select one.
1 Report Device This Applet allows the operator to interrogate the device for what type
Type of device is present.
l Device Type: USB
2 Report This Applet allows the operator to interrogate the device for the Device
Serial Number Serial Number.
l Device Serial Number
3 Report Firmware This Applet allows the operator to interrogate the device for
Versions information relating to the device firmware.
l Firmware Version
l Loader Version
4 Set Device This Applet allows the operator to adjustconfiguration parameters.
Configuration
Note: If the Applet terminates due to a device fault then “Device Failure” will be
displayed.
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STRAPPING
LEDs and MEEIs
The 4 LEDs on the antenna unit are dual purpose and act either as MEEIs or as
transaction progress indicators. An MEEI input on the control unit allows
connection to the Universal Misc I/F board to synchronize flashing with other MEEIs
on the ATM.
Software on the control unit decides whether the LEDs are controlled by
transaction or by external MEEI input. If a transaction is taking place, the external
MEEI input is ignored and the LEDs indicate transaction progress as specified by
the standards of the card system being used.
Control Board
ADJUSTMENTS
None.
MODULE REMOVAL AND REPLACEMENT
There are no field replaceable parts within the device.
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CABLING
Harnesses
USB Contactless Card Reader LED Control
1 3 5 7 1 3 5 7 Pin Number
1 3 5 7 1 3 5 7
2 4 6 8 2 4 6 8
2 4 6 8 2 4 6 8 Wire Number
USB Contactless Card Reader RF
CONNECTOR ASSIGNMENTS/PINOUTS
+24V Power
Molex 2‐way MiniFit Jnr. Pin2 MFBL.
Pin No. Signal Comment
1 +24V Vcc
2 0V 0V mates 1st
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USB
USB 2.0 specification Mini‐B receptacle with through‐hole mounting tabs.
Pin No. Signal Comment
1 Vbus 5V
2 D- Data
3 D+ Data
4 ID N.C. (used for USB OTG)
5 Ground 0V
AUX
Connector providing additional control signals. Molex 87833‐1420.
Pin No. Signal Comment
1 +24V N.C. (Alternative +24V input)
2 0V N.C. (Alternative 0V)
3 +24V N.C. (Alternative +24V input)
4 0V N.C. (Alternative 0V)
5 N.C.
6 /MEEI_in (See Note2)
7 B DATA+in N.C. (See Note 1)
8 B DATA-in N.C. (See Note 1)
9 0V N.C. (Alternative 0V)
10 0V N.C. (Alternative 0V)
11 TX0_232 N.C.
12 RX0_232 N.C.
13 /ISP-INPUT N.C.
14 Vbus N.C. (Alternative Vbus connection)
Note: Alternative USB D+ connection only with population option ‐ not USB
compliant.
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Note: Input pin for MEEI. This pin is designed to be driven by a Universal Misc I/F
MEEI output. It must be pulled to 0V to illuminate the four MEEI LEDs. Otherwise,
this pin must be allowed to float. The pin contains an internal 10 k ohms pull‐up to
+24V to drive the MEEI detect circuit on the Universal Misc I/F.
R.F. Out
Molex micro fit connector providing R.F. to the antenna unit.
Note: Maximum cable length is 1.00 m (3.3 ft.).
Pin No. Signal
1 R.F.
2 Ground
LED/Buzzer
Connection between control unit and antenna unit. 8‐Way Molex milli‐grid.
Pin No. Signal Comment
1 +5V Supply from control unit
2 LED4 Logic 0 = LED on; Logic 1 = LED off
3 Buzzer Buzzer output from control unit
4 LED3 Logic 0 = LED on; Logic 1 = LED off
5 0V Supply from control unit
6 LED2 Logic 0 = LED on; Logic 1 = LED off
7 MOD_INDEX
8 LED1 Logic 0 = LED on; Logic 1 = LED off
TEST/ADJUSTMENT TOOLS
None.
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USB IMCRW
INTRODUCTION
Latchfast Standard
Card Capture Bin Card Capture Bin
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USB SMART DIP CARD READER
INTRODUCTION
The USB Smart Dip Card Reader is capable of reading cards with ISO magnetic
tracks in compliance with ISO/IEC 7810, 7811, 7813 standards and from smart
cards to the ISO/IEC 7816‐3 I.C. card standard (Icc: 60mA mac). The card reader is
also EMV compliant.
DESCRIPTION
The functions performed by the dip card reader are:
l Detects the insertion of a card (front position microswitch)
l Detects the card when fully inserted into the card reader (rear position
microswitch)
l Reads data from track 1, 2 and 3 as the card is inserted into the reader or
when the card is removed from the reader
l Reads data from the smart chip on the card when the card is fully inserted
and latched
l Communicates with the PC Core through a USB port.
The card reader is located on the rear of the facia panel of ATMs.
There are no card capture, eject or power failure features fitted to the card
reader.The customer removes the card when the transaction is completed and
after the card latch has been released.
Magnetic Stripe Reading
The card is manually inserted into the card reader. During the insertion or removal
the magnetic stripe is read as it moves over the magnetic heads. If selecting either
of the diagnostic test options:
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l Run to Run Sequence 1 ‐ Insert and remove card
or
l Run to Run sequence 2 ‐ Insert card and leave
then the card must be inserted fully until it is latched.
The card reader is capable of reading cards inserted at speeds between 10 cm/s
and 100 cm/s (3.94 in./s and 39.4 in./s).
Note: A read failure will occur if the insertion/removal movement is stopped or
jerked during the insertion/removal action.
Smart Card Reading
The card is manually inserted into the smart dip card reader until the card is
latched.
The data is read once the card is latched and power is applied to the smart card.
Security Feature
Provision is made on the Smart DIP PCB for future incorporation of a Security
Access Module (SAM) PCB.
TROUBLESHOOTING
Error message Possible Root Isolation Procedure Resolution Procedure
Cause
Communications Failure USB cable Inspect USB connections at Insert USB plug.
Inspect_Now removed. hub, PC core and card
reader
Card reader Inspect power connections Switch off the power
power cable at PC core and card reader before inserting power
removed connector.
Card reader Check for card reader Reset ATM
firmware hung response
Card reader Card reader not appearing Replace card reader
fault
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Magnetic Read Head Read head is Clean the card reader
Fault Clean_Soon dirty. heads.
Magnetic Reader Magnetic reader Replace card reader
Mechanism Failure mechanism
Replace_Now fault
Latch Mechanism Magnetic reader Replace card reader
Failure Replace_Soon mechanism
fault
Smart Reader Smart reader Replace card reader
Mechanism Failure - mechanism
Replace_Now fault
DIAGNOSTICS
Level 0 Diagnostics
The only level 0 diagnostic self test performed at power up is on the solenoid
operation of the lock lever.
If the solenoid operation is not correct, i.e. jammed or similar, then a RED LED on
the card reader blinks 0.25s on, 0.25s off.
Level 1 Diagnostics
The following tests are provided:
Test Description
MENU This displays a menu of all the other Applets to allow an
operator to select one.
RUN TO RUN SEQUENCE 1 The following sequence of tests is executed:
ENTER CARD AND REMOVE (READ_ON_WITHDRAWAL)
READ ISO TRACK 1
READ ISO TRACK 2
READ ISO TRACK 3
RUN TO RUN SEQUENCE 2
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FIRMWARE IDENTIFY The USBSDR driver revision and firmware identity numbers
are read and displayed as t‐data.
CLEANING CYCLE The following sequence of tests is executed:
ENTER CARD
SMART CARD RELEASE
EJECT CARD
Level 3 Diagnostics
S_DATA
The S_DATA returned for the smart dip card reader are:
S_DATA Meaning
00 GOOD (No error).
01 ROUTINE (Minor fault)
02 WARNING (May require attention).
03 SUSPEND (Possible customer tampering)
04 FATAL (Device inoperative, USB comms error).
TALLIES
The tallies recorded for the smart dip card reader are:
Tally Description
CARDTRAN A card is fully inserted during accept.
NO DATA No data was read from the card during accept.
READ OPS Data verification is attempted.
READ ERR On read fails due to parity, or LRC.
BLANKTRK Card data has no start sentinel.
COMM_OPS An attempt to send a command to, or get a response from the card reader
driver, is made across the USB interface.
COMM_RTY A USB comms retry is successful.
COMM_ERR A USB comms failure occurs.
NONSCDET The card present is detected not to be a smart card, during the execution of
the command to power on the smart card.
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SCDETECT The card present is detected to be a smart card, during the execution of the
command to power on the smart card.
SCRESETS A smart card reset is carried out, during the execution of the command to
power on the smart card
SCRSTERR An error is found in the answer to reset, during the execution of the
command to power on the smart card.
SCCOMATT A communication is attempted between the card reader and the smart card.
SCCOMRTY A communication retry was successfully carried out, during the execution of
a smart card related command.
SCRSPTIM The card reader reports that the smart card has failed to respond within the
specified timeout period.
UDIP INI Attempts to re-initialise the device following a USB disconnect.
STRAPPING
None.
ADJUSTMENTS
There are no field adjustments.
FRU REMOVAL AND REPLACEMENT
None.
CABLING
No internal cabling.
CONNECTOR ASSIGNMENT/PINOUTS
USB mini‐B connector
Pin No. Signal Name
1 Vcc
2 D-
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3 D+
4 N/C
5 Gnd
Power connector
Pin No. Signal Name
1 24V
2 0V
TEST/ADJUSTMENT TOOLS
The following test cards are required to perform level 1 diagnostic testing on the
smart dip card reader:
l ISO test card ‐ NCR part numbers 009‐0009494 (old) and 009‐0017008 (new)
l Cleaning Card ‐ NCR part number 998‐0052929.
PREVENTIVE MAINTENANCE
For the preventive maintenance schedule and details of the required tasks for the
USB Smart Dip Card Reader (Sankyo), refer to the Preventive Maintenance section
of this manual.
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8. KEYBOARDS AND ENCRYPTORS
Universal Encrypting Pin Pad (III) and (IV) 429
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UNIVERSAL ENCRYPTING PIN PAD (III) AND
(IV)
INTRODUCTION
This chapter describes the USB Encrypting Pin Pads III and IV (U-EPP III and IV).
Named U-EPP here within thereafter. The U-EPP provides protection to the card
holder’s Personal Identification Number (PIN) and of the keys used to verify and
encrypt these PINs.
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CAUTION
Make sure that ESD precautions are observed.
DESCRIPTION
The U–EPP operate as a USB 2.0 compliant full speed device attached to an NCR PC
Core, uses PCI 3.x firmware features, and consists of the following elements:
l 16 key keyboard
l Integrated USB main board that provides secure cryptographic functions
l Heaters (optional)
Keyboard
The keyboard layout is configured during manufacturing and the U–EPP main
board is required to store the factory configuration information.
The keyboard has digits 0 to 9 and function keys for clear, cancel, enter, and delete.
When hexadecimal entry is required the PIN pad operates as a regular
hexadecimal key pad, providing one of 0 to 9 or A to F on any one key.
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USB Main board
The U-EPPsolution is implemented on a secure System on Chip (SoC). The board
cannot be removed from the keyboard.
Any attempt to disassemble the U-EPP results in loss of all data within the security
module.
Removal Switches
The removal switches are used to detect removal of the U-EPP from the parent
terminal.
The removal switches are normally closed when the U-EPP is fitted in the terminal.
The removal of the U-EPP from the terminal changes the state of the removal
switches from closed to open and automatically deletes the user encryption keys
loaded in the U-EPP.
When the removal switches are in open state, PIN encryption operations are
rejected and PIN Entry mode is disabled.
Note: When the U-EPP has no power and is removed from the terminal, the user
encryption keys will be deleted on the next power–up.
A “Reset Removal Switches” command through the system application forces the
removal switches to change state from open to closed state. A transition of the
removal switches from open to closed state automatically activates removal
switches monitoring.
USB Interface
The USB interface is integrated into the main board. It supports USB 1.1 and USB
2.0 and acts as a USB Full Speed device.
The U-EPP uses a USB Mini B connector and is capable of driving USB cables up to
maximum of 5m.
Power Requirements
Voltage Nominal Current Max Current
U-EPP Module USB 5V 140 mA 500mA
Heater 24V 1A
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TROUBLESHOOTING
The following error messages are reported by the module. Refer to the sections
“Module Replacement” and “Adjustments” for detailed instructions on FRU actions.
To de-code specific M_Status and M_Data use the Status Code Translator Tool
available from
http://www.infoprod.ncr.com or refer to Diagnostic Status Code Notebook (B006-
6273).
Error Possible root causes Isolation Resolution
Keys at end of Number of key presses detected N/A Replace U–EPP
life reaching end of rated life module
Comms failure USB cable disconnected from U–EPP Check USB cable Reconnect USB
cable
USB cable disconnected from hub Check USB cable. Reconnect USB
cable
USB cable faulty Replace USB cable Connect USB cable
and re–test
Firmware Missing, incorrect or corrupt firmware Contact software Re–load firmware
validation files on hard disk supplier files
failed
Firmware Error updating firmware due to N/A Replace U–EPP
update failed hardware failure module
Tampered U–EPP device has detected a tamper N/A Replace U–EPP
condition and deleted all keys module
Requires Device cleared due to firmware update N/A Customer key
initialisation loading procedure
DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the
Diagnostics Overview section. To de-code M_status and M_data use the Status
Code Translator Tool (available from http://www.infoprod.ncr.com) or refer to
Diagnostic Status Code Notebook (B006-6273).
Level 0 diagnostics
There are no level 0 diagnostic tests for the U-EPP.
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Device Diagnostics
The U-EPP provides the following Device Diagnostic Tests:
l Key Detect Test
l Communications Echo Test
l Identify Command Test
l Report Status
l Reset Removal Switches
l PCI Audit Information
l Delete All User Keys
l PC Keyboard Test
If only an alpha keyboard service is present in the system, then only the following
tests are available:
l Key detect test
l Communications echo test
l PC keyboard test
Looping is not allowed on the following tests:
l Key detect test
l Delete all user keys
l PC keyboard test
All tests are available from the rear panel, even those which require front
interaction.
Tests will time out in absence of front keyboard interaction.
Key Detect Test
Asks the user to press each of the 16 numeric keys in turn, the four left FDKs from
top to bottom then the four right FDKs from top to bottom.
After each key press is detected the matrix code displays in hexadecimal format.
This test terminates if no key press is detected within 7 seconds from the previous
key press.
This test runs until all keys have been pressed or the test times out. The test will
not complete if no key presses have been detected. If the position codes have the
correct values then this test passes, otherwise the test fails.
This test can only be performed if the variant of the installed alpha keyboard
service indicates that FDKs are present.
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Communications Echo Test
Tests the physical and link level layers of the U-EPP. Bytes of data are first sent to
the U-EPP. The test then verifies whether the U-EPP responds with the same data
bytes.
If there is no response from the device or the bytes are not correctly verified, this
test returns a fail.
Identify Command Test
Displays the following identification information of the U-EPP module:
l Name and model
l Part number and key tip configuration
l U-EPP serial number
l Manufacturer serial number
l U-EPP firmware identifier version
l Hardware version
l Security version
This test fails when there is no valid serial number or there is no response from the
device. Otherwise, this test always results in a pass.
Report Status
Displays the current status of the U-EPP. This includes whether the U-EPP is Good
has been Tampered, or has been removed form the facia and requires re–
activation
If the U-EPP is not tampered, this test attempts to report whether there are keys
currently loaded into the encryptor.
If the status for the U-EPP is good then this test returns a pass, any other status
returns a fail.
Reset Removal Switches
Forces a reset of the Removal Switches in the U-EPP.
A confirmation window displays indicating that the removal switches have been
successfully closed.
Once the switches are closed, the U-EPP now monitors the state of the removal
switches. A transition of the switches from closed to open state deletes the user
encryption keys and blocks cryptographic commands.
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PCI Audit Information
Displays the following PCI Audit information:
l Name/Model Number
l Hardware Version
l Firmware Version
l Loader Version
l Serial Number
Delete All User Keys
Deletes all user keys. This option is used if the U-EPP is being removed from
service. This option is only displayed if the Delete All User Keys pre–configuration
parameter is enabled.
A confirmation message box displays indicating that all the keys will be deleted
irreversibly if the OK button is selected.
If the OK button is not selected within 10 seconds, the operation will be cancelled.
If this operation is completed the U-EPP will not function again until customer
encryption keys are reloaded.
This test always returns a pass, except where a timeout occurs when it is
considered not complete.
PC Keyboard Test
Tests whether a PC keyboard key press can be detected or not.
This test prompts for a key on the PC keyboard to be pressed. When a key press is
detected the Unicode code point is displayed in hexadecimal format, along with
the character (depending on the font used for the display.)
The test terminates if no key press is detected within 7 seconds of the previous key
press.
This test returns a pass if at least one key press has been detected. If no key
presses have been detected then test returns a fail.
Device Self Test
The USB U-EPP Self Test performs the following Device Diagnostic tests:
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l Communications echo test
l Report status test
l Key detect test
Refer to the “Device Diagnostic” section for details of the tests.
Tallies
The table below lists the tallies that the U-EPP provides.
Tally Description Tally ID Tally Mnemonic
PIN pad top key presses 0 KEYPRESS
Comms operations 1 COMM OPS
Comms retries 2 COMM RTY
Comms failures 3 REATTACH
Keys stuck 4 KEYSTUCK
STRAPPING
None.
ADJUSTMENTS
Configuration Options
The U-EPP supports configuration through the system application. Configuration
settings are remotely viewable by default, however they cannot be modified.
The U-EPP provides the following configuration options:
l Transfer Firmware Files
l Display Version Number
l Select Country Version
l Delete All User Keys
Transfer Firmware Files
A memory stick/pen, flex disk or CD–Rom containing U-EPP firmware files is
required for this operation. After the memory stick/pen, flex disk or CD–Rom is
inserted it is checked for U-EPP firmware. Files found are then verified before being
copied.
Once files are successfully copied, country version configuration may be required.
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A system shutdown and re–boot is required for the changes to take effect.
Display Version Number
Displays the following information:
l U-EPP serial number
l MSN and the U-EPP firmware version (repeated if multiple modules are
present)
l Security Configuration data
l Top–level part number
Select Country Version
Allows configuration of the country specific firmware versions. The system will
prompt for transfer of any required firmware files.
A system shutdown and re–boot is required for the changes to take effect.
Delete All User Keys
Deletes all user keys. This option is used if the U-EPP is being removed from
service. This option is only displayed if the Delete All User Keys pre–configuration
parameter is enabled.
A confirmation message box displays indicating that all the keys will be deleted
irreversibly if the OK button is selected.
If the OK button is not selected within 10 seconds, the operation will be cancelled.
If this operation is completed the U-EPP will not function again until customer
encryption keys are reloaded.
This test always returns a pass, except where a time–out occurs when it is
considered not complete.
FRU REMOVAL AND REPLACEMENT
The U–EPP module is not a re–workable item and has no serviceable parts, any
failure requires a complete module replacement.
Damaged Assembly Disposal
Disassemble the faulty device removed from the terminal to activate the tamper
sensors and ensure permanent erasure of all sensitive information contained
within the device.
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Damaged or defective assemblies must be returned to the customer for them to
dispose of as per their disposal procedures.
Assembly Replacement
When unpacking a spare U-EPP assembly, check for any signs of tampering. If
tampering is suspected then do not install the assembly. Report the event to NCR,
follow the escalation procedure documented in process SSPD.2.5.1_PRO1_WCS_
GLOBAL.
If the assembly is tamper free, perform the following steps:
1. Check and record the following information:
l Serial number of the new device
l Serial number of the faulty device
l Confirmation and erasure of sensitive data from faulty device
l Customer Engineer ID
2. Provide the recorded information to the key custodian.
CAUTION
Make sure that the terminal is powered off during the U-EPP
installation until such time the U-EPP is fully fitted to the
terminal.
Make sure that all grounding and safety precautions are
followed as per installation instructions.
Failure to follow the installation instruction may result in
incorrect functioning of the U–EPP.
3. Install the assembly exactly according to the kit instruction.
4. Fit the new serial number label to the terminal next to the tracer plate.
Key Loading
Before loading user encryption keys, make sure that the key custodian verifies the
following:
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l That the Customer Engineer ID is valid by checking against a list previously
provided by the customer service organisation.
l That the service call work order was scheduled and expected.
l That the U-EPP serial number of the device matches the serial number
provided by NCR.
If the key custodian cannot verify the CE ID, work order, or serial number, then the
customer keys must not be loaded and escalation procedure shall be implemented
as per the customer security policy.
After the user encryption keys are loaded, issue a Reset Removal Switches
command through System Application to ensure that the removal switches are
closed and PCI 3.x compliant firmware features are active.
CABLING
None.
CONNECTOR ASSIGNMENT/PINOUTS
The illustration below shows the connector assignments for the U-EPP.
TEST/ADJUSTMENT TOOLS
None.
PREVENTIVE MAINTENANCE
None.
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9. DISPLAYS
15 inch USB Projected Capacitive Touch 441
19 inch USB Projected Capacitive Touch Screen 463
19 inch Sunlight Readable Slim Display 471
15 inch Sunlight Readable Slim Display 480
Compact Operator panel 489
Graphical Operator Panel 500
Thermal Management Module 508
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15 INCH USB PROJECTED CAPACITIVE TOUCH
INTRODUCTION
This chapter describes the 15 inch USB Projected Capacitive (USB PCAP) Touch
Screen which uses projected capacitive technology to provide accurate touch
detection.
CAUTION
Make sure ESD precautions are observed.
DESCRIPTION
The USB Projected Capacitive Touch Screen module is made up of the following
components:
l Touch Screen Glass Sensor
l Two–Part controller (Controller Board and A/D Board)
l Flex circuit–10 circuit cable
The illustration below shows the interconnection diagram of the PCAP touch
screen.
To USB HUB
CON 4
Flex Ciruit - 10 Circuit Cable CON3
CON2 CON1 Controller Board
Dual Flex
CON2
Glass Sensor
Single Flex
CON1
A/D Board
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Glass Sensor
The glass sensor is a chemically toughened glass with electrodes arranged into
rows and columns. Each electrode is routed back to the controller through a trace
on the glass.
The sensor uses a dual flex tail cable to connect to the controller board and a
single flex tail cable to connect to the A/D board.
The location of the flex tail connectors and the active area of the touch screen
varies across products.
Two–Part Controller (Controller Board and A/D Board)
The USB PCAP touchscreen use a two–part controller for signal processing.
l Controller board
l A/D board
The controller and A/D board are connected to each other through a detachable
Flex Circuit–10 Circuit cable. The controllers use flex tail ZIF connectors to connect
the flex tail cables from the touchscreen and the flex circuit–10 circuit cable.
The controller board uses a 5–pin right angled header for USB connection.
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Locations of the Controller board and A/D board vary across products the touch
screen is fitted in. The illustrations below show the locations of the boards in
different configurations.
Dual flex cable
Flex circuit-10 circuit cable
Controller board
A/D board
USB touch cable
Single flex cable
Configuration A
Flex circuit-10 circuit cable
Dual flex cable
A/D board
Single flex cable
Controller board
Configuration B
Controller Board
The illustrations below show the front view and rear view of the controller board.
Mounitng hole Double Stick Tape
CON 1 CON 2
1 34 1 34
Mounting
CON 3 holes
1
10
1 5
CON 4
Conductive Pad or
Front View Rear View
Mounting Hole
A/D Board
The illustration below shows the front view and rear view of the A/D board.
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Projected Capacitive Technology
The touchscreen controller continually scans and monitors the capacitance of the
electrodes in the glass sensor. When a finger touches the surface of the
touchscreen, it pulls a small portion of charge changing the capacitance of the
electrodes. The controllers then determine the coordinates where the change in
capacitance occurred to locate the touched area.
Power Requirements
The sensor and A/D board are powered by the controller board.
The table below lists the power requirements of the PCAP touchscreen.
Input Voltage +5 Vdc (± 5%) from USB VBUS
Input Current 150 mA max. (130 mA typical)
USB PCAP Touch Screen Feature Driver
Windows XP Operating Systems require the Touchbase UPDD driver
(Tbupddwu.exe) to be installed to support the USB PCAP Touch Screen feature. The
Touchbase driver is included in the USB Touch Screen install for third party driver
support.
Windows 7 Operating Systems use native drivers.
ERROR MESSAGES
The PCAP touch screen does not send out any error messages. If no PCAP touch
screen is detected in SysApp, check the cable connections.
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DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the
Diagnostics Overview section.
Level 0 Diagnostics
There are no level 0 diagnostics.
Device Diagnostics
To verify correct screen calibration of the touchscreen, follow the steps below.
1. Access the System Application Menu.
2. Select Device Diagnostics.
3. Select USP PCAP Touch Screen.
4. Select Display Touch Coordinates to execute the touchscreen device
diagnostic test.
5. Touch the screen anywhere. The test displays the last touched point on the
screen as a dot with the X and Y coordinates.
6. Touch the Cancel area to terminate the test.
Note: If no touch is detected within 30 seconds, the test automatically terminates.
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Device Self Test
To perform the device self test of the touch screen, follow the steps below.
1. Access the System Application Menu.
2. Select Device Self Test.
3. Select USB PCAP Touch Screen to execute the touch screen self test. The
application displays the test screen below.
4. Touch the screen anywhere. A status message that confirms the touch is
displayed.
Note: If a touch is not detected within 5 seconds, the test times out and a message
that indicates the error is displayed.
STRAPPING
None.
ADJUSTMENTS
Touch Screen Configuration
To calibrate the touch screen, perform the steps below.
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1. Access the System Application Menu.
2. Select Self Service Configuration.
3. Select Set Device Configuration.
4. Select USB PCAP Touch Screen.
5. Select Touch Screen Calibration to execute the calibration application.
Note: The calibration test can be cancelled using the cardholder keyboard.
6. Touch the various defined screen points to complete the calibration. Once
the calibration process is complete, the calibration application displays a test
screen with four buttons.
7. Touch the four buttons to test the accuracy of the calibration.
8. The calibration test returns a Pass/Fail condition of 11 (Calibration
Immediate.)
Note: The calibration test always returns the Pass/Fail condition whether or
not the calibration is succesful.
FRU REMOVAL AND REPLACEMENT
The following are the field replaceable units of the USB PCAP Touch Screen:
l Touch Screen Glass Sensor
l Controllers.
Note: The touch screen and controllers have different installation configurations
across products.
Touch Screen Glass
Configuration A
The recommended way to remove the touch screen for this configuration is to
remove it from the terminal together with the display and controllers as a single
assembly.
1. Disconnect the following cables:
l VGA cable from the display
l USB touch cable from the USB hub.
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2. Remove the screws that secure the touch screen to the terminal as shown
below.
Touch Screen Top Screws
Touch Screen Bottom Screws
3. From the front of the facia, hold the touch screen on the left and right side
and push upwards to slide the touch screen about 20-40 mm, then lift the
touch screen clear from the facia moulding.
4. Place the assembly face down on a clean, flat, and non–abrasive surface.
5. Disconnect the following cables of the defective touch screen glass:
l dual flex cable from the controller board
l single flex cable from the A/D board
6. Remove the screws that secure the controllers and display assembly from
the defective touch screen glass and fit the assembly to the new touch
screen.
Screws
Screws
7. Connect the flex cables of the new touch screen to the controllers.
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8. Fit the new touch screen to the terminal. Make sure that there is no gap
between the touch screen and lower facia.
9. Secure the touch screen to the terminal with the screws removed earlier.
10. Connect the following cables:
l USB touch cable to the USB hub
l VGA cable to the display
11. Calibrate the touch screen using the Touch Screen Configuration test in
SysApp to make sure that the touch screen functions properly.
Configuration B
1. Disconnect the following cables:
l USB touch cable from the USB hub
l dual flex cable from the controller board
l single flex cable from the A/D board
2. Remove the screws that secure the facia to the facia brackets as shown
below.
Screws Screws
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3. On one side, lift the facia off from the bracket and insert the screw driver
through the access hole to remove the pan head screw.
Access
Hole
4. Refit the facia to the bracket and remove the equivalent screw on the other
side.
Access
Hole
5. Secure the facia to the facia brackets with the screws removed earlier.
Note: The two pan head screws removed through the holes do not need to
be refitted later.
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6. Remove the top and bottom screws of the touch screen.
Top Screws
Bottom Screws
7. From the front of the facia, hold the touch screen on the left and right side
and push upwards to slide the touch screen about 20–40 mm, then lift the
touch screen clear from the facia moulding.
8. Fit the new touch screen to the terminal. Make sure that the flex cables are
properly inserted through the slots in the facia frame. Make sure that there
is no gap between the touch screen and lower facia.
9. Secure the touch screen to the terminal with the screws removed earlier.
10. Connect the following cables:
l Dual flex cable to the controller board
l Single flex cable to the A/D board
l USB touch cable to the USB hub
Note: The A/D board may need to be removed from the display to have
better access to connect the flex cables as shown below.
11. Calibrate the touch screen using the Touch Screen Configuration test in
SysApp to make sure that the touch screen functions properly.
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Controllers
Both the controller board and A/D board will be replaced if either one of them is
defective.
Configuration A
To replace the controllers, perform the steps below.
1. Take note of the routing of the flex cables from the touch screen to the
controllers and the flex circuit–10 circuit cable that connects the boards to
each other.
2. Disconnect the following cables from the controller board:
l USB Touch cable
l Dual flex cable
l Flex circuit–10 circuit cable
3. Remove the screw that secures the controller board and its cover as shown
below.
Screw
4. Remove the screws that secure the controller board to the cover.
Screws
Screws
5. Fit and secure the new controller board to the cover.
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6. Connect the following cables to the controller board:
l dual flex cable
l flex circuit–10 ciruit cable
l USB touch cable
7. Disconnect the following cables from the A/D board:
l single flex cable
l flex circuit–10 circuit cable
8. Remove the screw that secures the A/D board and cover as shown below.
Screw
9. The A/D board is mounted using a double stick tape on the rear of the board
as shown below. Take note of the position and orientation of the board then
carefully remove the board from the cover.
Cover
A/D board
Double
stick tape
10. Attach the new A/D board to the cover.
11. Fit and secure the new board and cover to the terminal.
12. Connect the following cables to the A/D board:
l single flex cable
l flex ciruit–10 circuit cable
13. Calibrate the touch screen using the Touch Screen Configuration test in
SysApp to make sure the touch screen functions properly.
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Configuration B
1. Take note of the routing of the flex cables from the touch screen to the
controllers and the flex circuit–10 circuit cable that connects the boards to
each other.
2. Disconnect the following cables from the controller board:
l USB Touch cable
l Dual flex cable
l Flex circuit–10 circuit cable
3. Remove the screws that secure the controller board and its cover as shown
below.
Screws
4. Remove the screws that secure the controller board to the cover.
Screws
Screws
5. Fit and secure the new controller board to the cover.
6. Connect the following cables to the controller board:
l dual flex cable
l flex circuit–10 ciruit cable
l USB touch cable
7. Disconnect the following cables from the A/D board:
l single flex cable
l flex circuit–10 circuit cable
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8. Remove the screw that secures the A/D board and cover as shown below.
Screw
9. Bend the bottom part of the cover to open it and access the A/D board which
is mounted using a double stick tape on its bottom side. Take note of the
position and orientation of the board then carefully remove the board from
the cover.
10. Attach the new A/D board to the cover.
11. Connect the following cables to the A/D board while the cover is still open as
shown below:
l single flex cable
l flex circuit–10 circuit cable
12. Close the cover, then fit and secure the new board and cover to the terminal.
13. Calibrate the touch screen using the Touch Screen Configuration test in
SysApp to make sure the touch screen functions properly.
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CABLING
Flex Circuit - 10 Circuit Cable
The illustration below shows the flat flexible cable used to connect the controller
board and A/D board.
CONNECTOR ASSIGNMENT/PINOUTS
Glass Sensor
The tables below lists the pinout assignments of the glass sensor flexi tail
connectors.
Single Flex Connector
Pin Signal Pin Signal
1 Y1 28 Y28
2 Y2 29 Y29
3 Y3 30 Y30
4 Y4 31 Y31
5 Y5 32 Y32
6 Y6 33 Y33
7 Y7 34 Y34
8 Y8 35 Y35
9 Y9 36 Y36
10 Y10 37 Y37
11 Y11 38 Y38
12 Y12 39 Y39
13 Y13 40 Y40
14 Y14 41 Y41
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Pin Signal Pin Signal
15 Y15 42 Y42
16 Y16 43 NC
17 Y17 44 NC
18 Y18 45 NC
19 Y19 46 NC
20 Y20 47 NC
21 Y21 48 NC
22 Y22 49 NC
23 Y23 50 NC
24 Y24 51 NC
25 Y25 52 NC
26 Y26 53 NC
27 Y27 54 NC
Dual Flex Connector
CON1 CON2
Pin No. Signal Pin No. Signal
1 GND 1 NC
2 NC 2 X28
3 NC 3 X27
4 NC 4 X26
5 NC 5 X25
6 X56 6 X24
7 X55 7 X23
8 X54 8 X22
9 X53 9 X21
10 X52 10 X20
11 X51 11 X19
12 X50 12 X18
13 X49 13 X17
14 X48 14 X16
15 X47 15 X15
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CON1 CON2
Pin No. Signal Pin No. Signal
16 X46 16 X14
17 X45 17 X13
18 X44 18 X12
19 X43 19 X11
20 X42 20 X10
21 X41 21 X9
22 X40 22 X8
23 X39 23 X7
24 X38 24 X6
25 X37 25 X5
26 X36 26 X4
27 X35 27 X3
28 X34 28 X2
29 X33 29 X1
30 X32 30 NC
31 X31 31 NC
32 X30 32 NC
33 X29 33 NC
34 NC 34 GND
Controllers
Controller Board
The tables below list the pinout assignments of the controller board connectors.
CON 1
Pin Signal Pin Signal
1 GND 18 X32
2 NC 19 X17
3 X1 20 X18
4 X2 21 X19
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Pin Signal Pin Signal
5 X3 22 X20
6 X4 23 X21
7 X5 24 X22
8 X6 25 X23
9 X7 26 X24
10 X8 27 X25
11 X9 28 X26
12 X10 29 X27
13 X11 30 X28
14 X12 31 X29
15 X13 32 X30
16 X14 33 X31
17 X15 34 NC
CON 2
Pin Signal Pin Signal
1 NC 18 X48
2 X32 19 X49
3 X33 20 X50
4 X34 21 X51
5 X35 22 X52
6 X36 23 X53
7 X37 24 X54
8 X38 25 X55
9 X39 26 X56
10 X40 27 X57
11 X41 28 X58
12 X42 29 X59
13 X43 30 X60
14 X44 31 X61
15 X45 32 X62
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Pin Signal Pin Signal
16 X46 33 X63
17 X47 34 GND
CON 3
Pin Signal
1 VCD
2 NC
3 OE
4 VDD
5 Token
6 AVSS
7 Clock
8 AVSS
9 NC
10 NC
CON 4
Pin Signal
1 VUSB
2 D-
3 D+
4 GND
5 Shield
A/D Board
The tables below lists the pinout assignment for the A/D board connectors.
CON 1
Pin Signal Pin Signal
1 Y1 28 Y28
2 Y2 29 Y29
3 Y3 30 Y30
4 Y4 31 Y31
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Pin Signal Pin Signal
5 Y5 32 Y32
6 Y6 33 Y33
7 Y7 34 Y34
8 Y8 35 Y35
9 Y9 36 Y36
10 Y10 37 Y37
11 Y11 38 Y38
12 Y12 39 Y39
13 Y13 40 Y40
14 Y14 41 Y41
15 Y15 42 Y42
16 Y16 43 NC
17 Y17 44 NC
18 Y18 45 NC
19 Y19 46 NC
20 Y20 47 NC
21 Y21 48 NC
22 Y22 49 NC
23 Y23 50 NC
24 Y24 51 NC
25 Y25 52 NC
26 Y26 53 NC
27 Y27 54 NC
CON 2
Pin Signal Pin Signal
1 VCD 6 AVSS
2 NC 7 Clock
3 OE 8 AVSS
4 VDD 9 NC
5 Token 10 NC
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TEST/ADJUSTMENT TOOLS
There are no test and adjustment tools required for this device.
PREVENTIVE MAINTENANCE
None.
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19 INCH USB PROJECTED CAPACITIVE TOUCH
SCREEN
INTRODUCTION
This chapter describes the Interior and Exterior 19 inch USB Projected Capacitive
(USB PCAP) Touch Screen which uses projected capacitive technology to provide
accurate touch detection.
CAUTION
Make sure ESD precautions are observed.
DESCRIPTION
The USB Projected Capacitive Touch Screen module is made up of the following
components:
l Touch Screen Glass Sensor
l Two–Part controller (Controller Board and A/D Board)
l Flex circuit cable
l 10 circuit cable for Interior
l 12 circuit cable for Exterior
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The illustration below shows the interconnection diagram of the PCAP touch
screen.
Glass Sensor
Single Flex Dual Flex
CON1 CON2
CON1
A/D Board Controller Board
CON2 CON6
CON 4
Flex Circuit Cable
To USB HUB
Glass Sensor
The glass sensor is a chemically toughened glass with electrodes arranged into
rows and columns. Each electrode is routed back to the controller through a trace
on the glass.
The sensor uses a dual flex tail cable to connect to the controller board and a
single flex tail cable to connect to the A/D board.
The location of the flex tail connectors and the active area of the touch screen
varies across products.
Two–Part Controller (Controller Board and A/D Board)
The USB PCAP touchscreen uses a two–part controller for signal processing.
l Controller board
l A/D board
The controller and A/D board are connected to each other through a detachable
Flex Circuit cable. The controllers use flex tail ZIF connectors to connect the flex tail
cables from the touchscreen and the flex circuit cable.
The controller board uses a 5–pin right angled header for USB connection.
Locations of the Controller board and A/D board vary across products the touch
screen is fitted in. The illustrations below show the locations of the boards in
different configurations.
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Controller board
Controller board and A/D board
mounted on a single cover
A/D board
Configuration A
Configuration B
Controller Board
The location of the controller board’s ZIF connector for the Flex Circuit–10 Circuit
cable varies across products. The connector may either be CON 3 or CON6
depending on which connector is present.
The illustrations below show the front view and rear view of the controller board.
Mounitng hole Double Stick Tape
CON 1 CON 2
1 34 1 34
Mounting
CON 6 holes
10
1
1 5
CON 4
Front View Rear View
Conductive Pad
A/D Board
The illustration below shows the front view and rear view of the A/D board.
CON 1 Double Stick
Tape
CON 2
Front View Rear View
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Projected Capacitive Technology
The touchscreen controller continually scans and monitors the capacitance of the
electrodes in the glass sensor. When a finger touches the surface of the
touchscreen, it pulls a small portion of charge changing the capacitance of the
electrodes. The controllers then determine the coordinates where the change in
capacitance occurred to locate the touched area.
Power Requirements
The sensor and A/D board are powered by the controller board.
The table below lists the power requirements of the PCAP touchscreen.
Input Voltage +5 Vdc (± 5%) from USB VBUS
Input Current 150 mA max. (130 mA typical)
USB PCAP Touch Screen Feature Driver
Windows XP Operating Systems require the Touchbase UPDD driver
(Tbupddwu.exe) to be installed to support the USB PCAP Touch Screen feature. The
Touchbase driver is included in the USB Touch Screen install for third party driver
support.
Windows 7 Operating Systems use native drivers.
ERROR MESSAGES
The PCAP touch screen does not send out any error messages. If no PCAP touch
screen is detected in SysApp, check the cable connections.
DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the
Diagnostics Overview section.
Level 0 Diagnostics
There are no level 0 diagnostics.
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Device Diagnostics
To verify correct screen calibration of the touchscreen, follow the steps below.
1. Access the System Application Menu.
2. Select Device Diagnostics.
3. Select USP PCAP Touch Screen.
4. Select Display Touch Coordinates to execute the touchscreen device
diagnostic test.
5. Touch the screen anywhere. The test displays the last touched point on the
screen as a dot with the X and Y coordinates.
6. Touch the Cancel area to terminate the test.
Note: If no touch is detected within 30 seconds, the test automatically
terminates.
Device Self Test
To perform the device self test of the touch screen, follow the steps below.
1. Access the System Application Menu.
2. Select Device Self Test.
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3. Select USB PCAP Touch Screen to execute the touch screen self test. The
application displays the test screen below.
4. Touch the screen anywhere. A status message that confirms the touch is
displayed.
Note: If a touch is not detected within 5 seconds, the test times out and a
message that indicates the error is displayed.
STRAPPING
None.
ADJUSTMENTS
Touch Screen Configuration
To calibrate the touch screen, perform the steps below.
1. Access the System Application Menu.
2. Select Self Service Configuration.
3. Select Set Device Configuration.
4. Select USB PCAP Touch Screen.
5. Select Touch Screen Calibration to execute the calibration application.
Note: The calibration test can be cancelled using the cardholder keyboard.
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6. Touch the various defined screen points to complete the calibration. Once
the calibration process is complete, the calibration application displays a test
screen with four buttons.
7. Touch the four buttons to test the accuracy of the calibration.
8. The calibration test returns a Pass/Fail condition of 11 (Calibration
Immediate.)
Note: The calibration test always returns the Pass/Fail condition whether or
not the calibration is successful.
FRU REMOVAL AND REPLACEMENT
See the Module Removal chapter in this manual
CABLING
Flex Circuit
The illustration below shows the flat flexible cable used to connect the controller
board and A/D board.
CONNECTOR ASSIGNMENT/PINOUTS
Controllers
Controller Board
The tables below list the pinout assignments of the controller board connectors.
CON 3 or CON 6
Pin Signal
1 VCD
2 NC
3 OE
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Pin Signal
4 VDD
5 Token
6 AVSS
7 Clock
8 AVSS
9 NC
10 NC
CON 4
Pin Signal
1 VUSB
2 D-
3 D+
4 GND
5 Shield
A/D Board
The tables below lists the pinout assignment for the A/D board connectors.
CON 2
Pin Signal Pin Signal
1 VCD 6 AVSS
2 NC 7 Clock
3 OE 8 AVSS
4 VDD 9 NC
5 Token 10 NC
TEST/ADJUSTMENT TOOLS
There are no test and adjustment tools required for this device.
PREVENTIVE MAINTENANCE
None.
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19 INCH SUNLIGHT READABLE SLIM DISPLAY
INTRODUCTION
This chapter describes the 19 inch colour Sunlight Readable Slim Display and
ambient light sensor.
DESCRIPTION
This device is a Colour Active Matrix Liquid Crystal Display composed of a TFT-LCD
display, a driver and an LED back light system. This display will auto-scale VGA,
SVGA, XGA and SXGA images to fill the viewable area where applicable. These TFT-
LCD panels are self-contained replaceable units but are used in conjunction with
the Thermal Management Module and the Ambient Light Sensor.
The key functional elements and specifications of the 19 inch Sunlight Readable
Slim Display are listed below.
l Signal Interface: DVI-D
l Power consumption (Typical): 48W
l Display Colours: 16.7M (RGB 6-bit + Hi_FRC)
l Input Voltage VDD (Typical): +24V
l Operating Temperature: 0°C to 50°C (32°F to 122°F)
l Storage Temperature: -30°C to 70°C (-22°F to 158°F)
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l Video Controller Board - The video board includes the following external
connections: Product DC, Digital interface for DVI, Mini-B USB and an Ambient
Light Sensor port. The scaling processor supports VGA, SVGA, XGA, and SXGA
resolutions from the PC Core. It also consists of internal interfaces for the LCD
panel LVDS and Back Light. It also incorporates On Screen Display (OSD)
buttons for OSD control. The OSD buttons are SWB1(Menu), SWB2(Select),
SWB3(Up) and SWB4(Down).
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l Ambient Light Sensor - The display brightness is automatically controlled
through data received from the remote I2C ambient light sensor.
Interface Connections
CAUTION
Disconnect the power supply before inserting or removing
the DVI and light sensor connectors.
CAUTION
When inserting or removing the DVI Connector, do not
rotate or tilt the connector.
ERROR MESSAGES
None.
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DIAGNOSTICS
For diagnostics, refer to Diagnostics Overview section of this manual.
TROUBLESHOOTING
Fault Diagnosis Action
Display brightness does not No data being received Check the sensor is present.
change in accordance with from the Remote I 2C Check the sensor is connected at the
the environment. Ambient Light Sensor. rear of the display.
Check the sensor is located in the fascia
correctly.
Sensor defective. Replace the sensor.
Check that the display brightness can be
adjusted manually using the On Screen
Display (OSD) buttons.
Note: If the sensor is not present at power-on, the brightness configured using the
OSD will be used.
The following table defines the mapping between brightness levels in lux and
backlight Pulse Width Modulation (PWM) percentages.
Lux PWM %
0 15
500 20
1,500 30
20,000 40
28,000 50
50,000 60
75,000 75
100,000 100
STRAPPING
None.
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ADJUSTMENTS
On Screen Display Control.
Menu Buttons
The display control board has on board buttons which allow On Screen Display
(OSD) adjustment.
Button Menu Displays the control panel and is used to navigate the various display setting
1 menus.
Button Select Selects the chosen menu, sub-menu, or setting.
2
Button (+) Scrolls up the through the menu or sub-menu, and adjusts the level of the
3 control.
Button (-) Scrolls down through the menu or sub-menu, and adjusts the level of the
4 control.
To make picture adjustments:
1. Press the “Menu” button to bring up the OSD Main Menu
2. Press the “-” or “+” button scroll through the Main Menu options to highlight
the various functions.
3. Press “Select” selects the required command/sub menu.
To exit the menu, press the menu key. Depending on how deep within the menu
structure you are, you may need multiple presses of the menu key. User
instructions are also provided at the bottom of the OSD menu. If no buttons have
been pressed for a short period of time, the menu will automatically disappear
from the screen.
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Available Menu Options
The following on-screen display menu options are available. Menu options that are
not enabled will be displayed dimmed and are not selectable. Settings marked as
persistent will be written to non-volatile storage and will retain their value after a
power cycle.
Menu Sub-menu Enabled? Range Default Persistent
Picture Contrast Yes 0-100 50 Yes
Brightness Yes 0-100 50 Yes
H position No - - -
V position No - - -
Phase No - - -
Frequency No - - -
Advanced Colour Yes 5000, 6500, 9300, user 6500 Yes
temperature
User Red Yes 0-100 50 Yes
User Green User only 0-100 50 Yes
User Blue User only 0-100 50 Yes
Sharpness No - - -
OSD OSD timeout Yes 5, 10, 20, 30, 60 10 No
OSD position Yes Top Left, Top Right, Centre, Bottom Centre No
Left, Bottom Right
OSD H yes 0-100 50 No
position
OSD V yes 0-100 50 No
Position
Option Factory reset Yes - - -
Language Yes Korean, French, English, Spanish, English Yes
Japanese, German, Italian and Chinese
Window No - - -
mode
Display mode Yes Info display only - -
The Factory Menu can be displayed by simultaneously pressing all 4 menu buttons.
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Sub-menu Enabled? Behaviour
Firmware Yes Displays the following firmware information:
Version BIOS MODE: 6681
Version: 001.1519051926N190ETN01.2
On Timer: XXXH XXM
Note: The information panel is removed when either the menu button is
pressed, or the OSD time out period elapses.
ADC Yes Calibrates the ADC based on an input signal consisting of 16 grey bars at
Calibrate XGS 75Hz.
ADC Yes Allows the ADC register settings to be adjusted. Any changes made here are
Register not
Setting persistent and will be lost following a power cycle.
Test Yes Performs a burn-in-mode where the screen is continuously cycled through
Pattern each of the following colours in turn until the Menu button is pressed; Red,
Cycle Green, Blue, Cyan, Magenta, Yellow, White, Black .
Gamma Yes Allows the gamma value to be adjusted. This value is persisted to non-
volatile storage.
All Mode Yes Restores all settings to default values.
Reset
FRU REMOVAL AND REPLACEMENT
None.
CONNECTOR ASSIGNMENTS/PINOUTS
DC
Pin Description
1 +24v
2 GND
Signal Input
The input accommodates digital signals through a single DVI-I connector.
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Pin Description Pin Description Pin Description
1 TMDS Data 2- 9 TMDS Data 1- 17 TMDS Data 0-
2 TMDS Data 2+ 10 TMDS Data 1+ 18 TMDS Data 0+
3 TMDS Data 2/4 11 TMDS Data 1/3 Shield 19 TMDS Data 0/5 Shield
Shield
4 TMDS Data 4- 12 TMDS Data 3- 20 TMDS Data 5-
5 TMDS Data 4+ 13 TMDS Data 3+ 21 TMDS Data 5+
6 DDC Clock 14 +5v Power 22 TMDS Data Clock
Shield
7 DDC data 15 Ground (return for +5V, HSync and 23 TMDS Data Clock+
VSync)
8 Analog Vertical Sync 16 Hot Plug Detect 24 TMDS Data Clock-
C1 Analog Red C2 Analog Green C3 Analog Blue
C4 Analog Horizontal C5 Analog Ground
Sync (analog R, G, & B return)
Ambient Light
Pin Description
1 +3.3V
2 GND
3 AMB_SCL
4 AMB_SCA
CABLING
Ambient Light Sensor
Note: On some newer versions of ATM’s this cable is bundled with the ATM fascia
harness assembly.
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TEST/ADJUSTMENT TOOLS
None.
PREVENTIVE MAINTENANCE
None.
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15 INCH SUNLIGHT READABLE SLIM DISPLAY
INTRODUCTION
This chapter describes the 15 inch colour Sunlight Readable Slim Display and
ambient light sensor.
DESCRIPTION
This device is a Colour Active Matrix Liquid Crystal Display composed of a TFT-LCD
display, a driver and an LED back light system. This display will auto-scale VGA,
SVGA, XGA and SXGA images to fill the viewable area where applicable. These TFT-
LCD panels are self-contained replaceable units but are used in conjunction with
the Thermal Management Module and the Ambient Light Sensor.
The key functional elements and specifications of the 15 inch Sunlight Readable
Slim Display are listed below.
l Signal Interface: DVI-D
l Power consumption (Typical): 23.81W
l Display Colours: 16.2M (RGB 6-bit + Hi_FRC)
l Input Voltage VDD (Typical): +24V
l Operating Temperature: -30°C to 70°C (-22°F to 1582°F)
l Storage Temperature: -30°C to 70°C (-22°F to 158°F)
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l Video Controller Board - The video board includes the following external
connections: Product DC, Digital interface for DVI, Mini-B USB and an Ambient
Light Sensor port. The scaling processor supports VGA, SVGA and XGA
resolutions from the PC Core. It also consists of internal interfaces for the LCD
panel LVDS and Back Light. It also incorporates On Screen Display (OSD)
buttons for OSD control. The OSD buttons are SWB1(Menu), SWB2(Select),
SWB3(Up) and SWB4(Down).
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l Ambient Light Sensor - The display brightness is automatically controlled
through data received from the remote I2C ambient light sensor.
Interface Connections
CAUTION
Disconnect the power supply before inserting or removing
the DVI and light sensor connectors.
CAUTION
When inserting or removing the DVI Connector, do not
rotate or tilt the connector.
ERROR MESSAGES
None.
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DIAGNOSTICS
For diagnostics, refer to Diagnostics Overview section of this manual.
TROUBLESHOOTING
Fault Diagnosis Action
Display brightness does not No data being received Check the sensor is present.
change in accordance with from the Remote I 2C Check the sensor is connected at the
the environment. Ambient Light Sensor. rear of the display.
Check the sensor is located in the fascia
correctly.
Sensor defective. Replace the sensor.
Check that the display brightness can be
adjusted manually using the On Screen
Display (OSD) buttons.
Note: If the sensor is not present at power-on, the brightness configured using the
OSD will be used.
The following table defines the mapping between brightness levels in lux and
backlight Pulse Width Modulation (PWM) percentages.
Lux PWM %
0 15
500 20
1,500 30
20,000 40
28,000 50
50,000 60
75,000 75
100,000 100
STRAPPING
None.
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ADJUSTMENTS
On Screen Display Control.
Menu Buttons
The display control board has on board buttons which allow On Screen Display
(OSD) adjustment.
Button Menu Displays the control panel and is used to navigate the various display setting
1 menus.
Button Select Selects the chosen menu, sub-menu, or setting.
2
Button (+) Scrolls up the through the menu or sub-menu, and adjusts the level of the
3 control.
Button (-) Scrolls down through the menu or sub-menu, and adjusts the level of the
4 control.
To make picture adjustments:
1. Press the “Menu” button to bring up the OSD Main Menu
2. Press the “-” or “+” button scroll through the Main Menu options to highlight
the various functions.
3. Press “Select” selects the required command/sub menu.
To exit the menu, press the menu key. Depending on how deep within the menu
structure you are, you may need multiple presses of the menu key. User
instructions are also provided at the bottom of the OSD menu. If no buttons have
been pressed for a short period of time, the menu will automatically disappear
from the screen.
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Available Menu Options
The following on-screen display menu options are available. Menu options that are
not enabled will be displayed dimmed and are not selectable. Settings marked as
persistent will be written to non-volatile storage and will retain their value after a
power cycle.
Menu Sub-menu Enabled? Range Default Persistent
Picture Contrast Yes 0-100 50 Yes
Brightness Yes 0-100 50 Yes
H position No - - -
V position No - - -
Phase No - - -
Frequency No - - -
Advanced Colour Yes 5000, 6500, 9300, user 6500 Yes
temperature
User Red Yes 0-100 50 Yes
User Green User only 0-100 50 Yes
User Blue User only 0-100 50 Yes
Sharpness No - - -
OSD OSD timeout Yes 5, 10, 20, 30, 60 10 No
OSD position Yes Top Left, Top Right, Centre, Bottom Centre No
Left, Bottom Right
OSD H yes 0-100 50 No
position
OSD V yes 0-100 50 No
Position
Option Factory reset Yes - - -
Language Yes Korean, French, English, Spanish, English Yes
Japanese, German, Italian and Chinese
Window No - - -
mode
Display mode Yes Info display only - -
The Factory Menu can be displayed by simultaneously pressing all 4 menu buttons.
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Sub-menu Enabled? Behaviour
Firmware Yes Displays the following firmware information:
Version BIOS MODE: 6681
Version: 001.1519051926N190ETN01.2
On Timer: XXXH XXM
Note: The information panel is removed when either the menu button is
pressed, or the OSD time out period elapses.
ADC Yes Calibrates the ADC based on an input signal consisting of 16 grey bars at
Calibrate XGS 75Hz.
ADC Yes Allows the ADC register settings to be adjusted. Any changes made here are
Register not
Setting persistent and will be lost following a power cycle.
Test Yes Performs a burn-in-mode where the screen is continuously cycled through
Pattern each of the following colours in turn until the Menu button is pressed; Red,
Cycle Green, Blue, Cyan, Magenta, Yellow, White, Black .
Gamma Yes Allows the gamma value to be adjusted. This value is persisted to non-
volatile storage.
All Mode Yes Restores all settings to default values.
Reset
FRU REMOVAL AND REPLACEMENT
None.
CONNECTOR ASSIGNMENTS/PINOUTS
DC
Pin Description
1 +24v
2 GND
Signal Input
The input accommodates digital signals through a single DVI-I connector.
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Pin Description Pin Description Pin Description
1 TMDS Data 2- 9 TMDS Data 1- 17 TMDS Data 0-
2 TMDS Data 2+ 10 TMDS Data 1+ 18 TMDS Data 0+
3 TMDS Data 2/4 11 TMDS Data 1/3 Shield 19 TMDS Data 0/5 Shield
Shield
4 TMDS Data 4- 12 TMDS Data 3- 20 TMDS Data 5-
5 TMDS Data 4+ 13 TMDS Data 3+ 21 TMDS Data 5+
6 DDC Clock 14 +5v Power 22 TMDS Data Clock
Shield
7 DDC data 15 Ground (return for +5V, HSync and 23 TMDS Data Clock+
VSync)
8 Analog Vertical Sync 16 Hot Plug Detect 24 TMDS Data Clock-
C1 Analog Red C2 Analog Green C3 Analog Blue
C4 Analog Horizontal C5 Analog Ground
Sync (analog R, G, & B return)
Ambient Light
Pin Description
1 +3.3V
2 GND
3 AMB_SCL
4 AMB_SCA
CABLING
Ambient Light Sensor
Note: On some newer versions of ATM’s this cable is bundled with the ATM fascia
harness assembly.
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TEST/ADJUSTMENT TOOLS
None.
PREVENTIVE MAINTENANCE
None.
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489 NCR SelfServ 84 ATM Service Manual
COMPACT OPERATOR PANEL
INTRODUCTION
This chapter describes the 7–inch Compact Operator Panel (COP) and provides
configuration and maintenance information. The display unit has high-resolution,
colour Liquid Crystal Display (LCD) with an integral resistive touchscreen for use
within various NCR terminals.
DESCRIPTION
The compact operator panel is a high–resolution LCD with an integral resistive
touchscreen. It displays 262,144 colours (6 bits/colour) and will automatically scale
Wide–VGA (800 x 480) formats to fill the entire viewable area. The panel is capable
of displaying text, graphics and full motion video, supplied through a DVI–I input.
The operator panel permits users to access the System Application. Typical tasks
performed using the panel are system configuration, error reporting, fault
diagnosis and replenishment.
Display Illumination
A LED unit provides backlight illumination to the LCD panel.
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Power
The COP is powered by +24 Vdc from the main unit.
Voltage Current
Minimum 10.8 Vdc 0.15 A
Maximum 26.4 Vdc 1A
The COP has no power switch or user–accessible reset switch, so assuming there is
power to the panel, the display should operate.
TROUBLESHOOTING
The following error messages are reported by the module. Refer to the sections
“FRU Removal and Replacement” and “Adjustments” for detailed instructions on
FRU actions. To de–code specific M_Status and M_Data refer to Diagnostic Status
Code Notebook (B006-6273).
Status Indicators
The following table explains the status of the panel indicated by the bi–colour
Video LED visible on the COP front housing.
Video Indicator Meaning
Green DVI video detected. LCD display is active.
Amber DVI video is not detected. LCD is inactive.
Flashing Green DVI video detected. Panel is in sleep mode.
Fault Finding
Symptom(s) Possible Cause(s) Action
No display image and video No Power. Verify the 24V available to the
LED not lit. COP
Cable connector not Verify if cable housing is fully
properly connected. seated into COP connector.
Faulty COP Replace COP assembly.
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Symptom(s) Possible Cause(s) Action
No display image but video Black screen present on Test with replacement COP
LED is green. DVI output. assembly.
Display backlight faulty. Replace COP assembly.
LCD Faulty. Replace COP assembly.
No display image but video No DVI video present to Check DVI cable and PC.
LED is amber. COP.
Non–uniform or dim display Defective LCD display. Replace COP assembly.
image
Display image distorted/ Cable connector not Reconnect DVI connector
noisy/flickering or misframed. properly connected. properly.
Faulty DVI cable or faulty Replace DVI cable or replace
LCD display. COP assembly.
Motherboard Faulty. Check motherboard DVI out.
Replace motherboard.
Partial or malfunctioning Faulty LCD display. Replace COP assembly.
columns or rows.
Video LED unlit but display Faulty video LED. Replace COP assembly.
image OK.
White Screen. Software fault. Check software. Test with a
replacement COP assembly.
DVI cable or display Replace COP assembly.
faulty
Motherboard faulty. Replace motherboard.
No touch response. USB cable not connected Connect or replace USB cable.
or faulty.
Software issue. Re–calibrate. Re–install
software.
Faulty touchscreen Replace COP assembly.
controller.
Faulty touchscreen. Replace COP assembly.
Faulty host PC. Inspect, repair, or replace PC.
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Symptom(s) Possible Cause(s) Action
Intermittent touch operation. USB cable not connected Connect or replace USB cable.
or faulty.
Faulty touchscreen Replace COP assembly.
controller.
Faulty USB port on PC. Repair or replace PC. Try
another USB port.
Can’t move cursor to edges of Calibration not set. Run touchscreen calibration.
screen.
Cursor movement doesn’t Calibration not set. Re–calibrate screen.
match direction of input. Faulty touchscreen or Replace COP assembly.
touchscreen controller.
DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the
Diagnostics Overview section. To de–code M_status and M_data or refer to
Diagnostic Status Code Notebook (B006–6273).
STRAPPING
None.
ADJUSTMENTS
Set–up Instructions
The set–up instructions are provided to permit field adjustment and optimize the
display using the system board fitted to the ATM.
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CAUTION
It is important that no adjustments be made to any
functions other than Image Vertical Position, Image
Horizontal Position, and Image Size–Horizontal. Alteration of
settings in other functions requires the use of a PC–based
test tool at rework centres.
There are no internal adjustments that can be made. All
adjustments are made through the rear control and the On–
Screen Display (OSD) Menu.
WARNING
Do not open the display casing, there are hazardous voltages
present.
Warm–up
The display needs 20 minutes of applied power under normal conditions to warm–
up and achieve full operating specifications, and before making any adjustments in
the display. This time also applies in the event of momentary power loss.
Calibrating the Panel
To calibrate the panel, do the following:
1. From the System Application Main Menu select the option Self–Service
Configuration.
2. Select Set Device Configuration.
3. Select USBUOP to perform the calibration test.
4. A sequence of five touchscreen targets appear. These must be pressed as
requested by the calibration application.
5. A verification test is then run which requests the user to press four buttons
in sequence.
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The test can be initiated on the COP at the rear, or with the application transferred
to the front interface.
If initiated from the front interface, you will have 300 seconds to commence the
calibration test (i.e. move to the rear of the ATM and press a target).
If intiated from the rear, then you will have 90 seconds to touch the first target
before the calibration application terminates.
Working with On–Screen Display Parameters
The display parameters are adjusted using the four buttons located at the rear of
the display, as shown below:
-
+
Select
Menu
Note: NCR recommends setting the display parameters and display scaling before
securing the display in place. Adjusting the four buttons while viewing the display
can be difficult when the display is already in a secured position.
To adjust the OSD parameters, follow these steps:
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1. Press Menu to display the On–Screen Display (OSD) Main Menu.
2. Press + or – to scroll through the main menu list.
3. Press Select to enter a function from the list. In the example below, Picture is
selected.
4. Press + or – to choose an option form the list.
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5. Press Select. In the example below, the brightness option is selected.
6. Press + or – to make the necessary adjustment. The new adjustment setting
occurs automatically.
7. To exit and go back to the options list, press Menu.
8. To adjust the remaining functions, repeat the procedures.
Note: If no button is pressed for five minutes, the menu automatically disappears
from the screen. The time lapse needed for the OSD to disappear may also be
adjusted from the OSD Main Menu (OSD timeout option).
FRU REMOVAL AND REPLACEMENT
The display has no Field Replaceable Units and should be swapped with a working
display unit in the event of critical failures.
CABLING
There is no field replaceable internal cabling on the display. However, the COP
comes with a removable DC power harness cable adapter.
CONNECTOR ASSIGNMENT/PINOUTS
The COP has the following connectors:
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USB Mini-B
Connector
DVI-I Connector
DC Power Harness
Cable Adapter
Power Connector
USB Min–B Connector
The USB Mini–B connector has the following pinout:
Pin Name Description
1 Vbus +5V
5 4 3 2 1
2 D- Data-
3 D+ Data+
4 ID Not connected or ground
5 GND Signal Ground
Digital Visual Interface (DVI–I) Connector
The DVI–I Connector used in the COP has the following pinout:
1 2 3 4 5 6 7 8
C1 C2
9 10 11 12 13 14 15 16
C3 C4
17 18 19 20 21 22 23 24
C5
Pin Name/Symbol Description
1 CH 2– 1/2 of channel 2 differential pair
2 CH 2+ 1/2 of channel 2 differential pair
3 GND TMDS Data 2/R shield ground
4 TMDS Data 4- Digital green - (N/C)
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Pin Name/Symbol Description
5 TMDS Data 4+ Digital green + (N/C)
6 DDC_CLK DVI DDC Clock
7 DDC_Data DVI DDC Data
8 VS Vertical Sync
9 CH 1– 1/2 of channel 1 differential pair
10 CH 1+ 1/2 of channel 1 differential pair
11 GND TMDS Data 1/3 Shield ground
12 TMDS Data 3– Digital blue - (N/C)
13 TMDS Data 3+ Digital blue + (N/C)
14 + 5V Power for DDC EEPROM
15 GND Ground
16 LVHPDET Hot plug detect
17 CH 0– 1/2 of channel 0 differential pair
18 CH 0+ 1/2 of channel 0 differential pair
19 GND MDS Data 0/5 Shield
20 TMDS Data 5– Digital red - (N/C)
21 TMDS Data 5+ Digital red + (N/C)
22 GND TMDS Data clock Shield
23 Clock+ 1/2 of Clock differential pair
24 Clock– 1/2 of Clock differential pair
25 (C1) Red Analogue red
26 (C2) Green Analogue green
27 (C3) Blue Analogue blue
28 (C4) HS Analogue Horizontal Sync
29 (C5) GND Ground
Power Connector
The power connector used in the COP has the following pinout:
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2 Ground
1 +24V DC
TEST/ADJUSTMENT/TOOLS
None.
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GRAPHICAL OPERATOR PANEL
INTRODUCTION
This chapter describes the graphical operator panel (GOP) and provides
configuration and maintenance information.
DESCRIPTION
The graphical operator panel is a high-resolution LCD with an integral resistive
touchscreen. It displays 262,144 colours (6 bits/colour) and will automatically scale
SVGA and XGA formats to fill the entire viewable area. The panel is capable of
displaying text, graphics and full motion video, supplied via a DVI-D input. The
operator panel allows users to access System Application and other applications
such as Self Service Assistant, which provides replenishment instructions via text
and video leadthrough. Typical tasks performed using the panel are system
configuration, error reporting, fault diagnosis and replenishment.
The two types of graphical operator panel variants are GOP and uGOP. Shown
below are the images for GOP and uGOP.
GOP uGOP
l The position of the LED indicator for GOP is on the right of the GOP and for
uGOP, it is on the left.
l The position of the OSD buttons are different for both GOP and uGOP. In GOP
it is present in the rear of the panel and in uGOP it is present in the top of the
panel.
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l The connectors are changed for USB and DC. uGOP has a mini-USB connector
compared to GOP which has a type B USB connector. uGOP has a two pin DC
connector.
l GOP uses USB cable (type A to type B) whereas uGOP uses USB cable (type A
to type mini B).
TROUBLESHOOTING
The graphical operator panel has no power switch or user-accessible reset switch,
so assuming there is power to the panel and all other connections (USB/DVI) are
made, the display should operate.
Status Indicators
The following table explains the status of the panel indicated by the bi-colour Video
LED visible on the graphical operator panel front housing and the ‘Searching
Digital’ icon displayed on the LCD
Video ‘Searching Meaning
Indicator Digital’
Green Displayed DVI video to the panel has ceased. The GOP will enter sleep mode
in approximately one minute if DVI is not restored.
Amber Displayed GOP has been powered up and no DVI signals are present. GOP
will enter sleep mode in approximately one minute if DVI is not
found
Green -- DVI video detected. LCD display should be active.
Amber -- DVI video is not detected. LCD may be inactive or displaying a
‘Searching Digital’ message.
Fault Finding
Symptom(s) Possible Cause Action
No display image and video LED not lit. No power. Verify 24V available to
the GOP.
Cable connector not Verify cable housing fully
seated correctly. seated into connector on
GOP.
Internal fuse blown. Replace graphics card.
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Symptom(s) Possible Cause Action
No display image but video LED is green. Inverter cable or Replace GOP assembly.
backlight inverter
cable faulty.
Display backlight Inspect cabling and LCD
faulty. display. Replace faulty
item.
No display image but video LED is No DVI video present Check DVI cable and PC.
amber. Cycling GOP power displays to GOP.
‘Searching Digital’.
No display image but video LED is Image processor Replace graphics card.
amber. Cycling GOP power restores crashed.
image.
Non-uniform or dim display image Defective LCD Replace GOP assembly.
display.
Display image distorted or mis-framed. PC display properties Reset PC colour pallet
settings and resolution.
Faulty LCD display. Replace GOP assembly.
Faulty video Replace graphics card.
processor board.
Partial or malfunctioning columns or Faulty LCD display. Replace GOP assembly.
rows.
Display image is ‘noisy’ but ‘Searching Cable connector not Reseat or replace DVI
Digital’ image is clean. seated correctly. video cable.
PC video card Repair or replace PC.
damaged.
Display image and ‘Searching Digital’ LCD cable or display Replace GOP assembly.
image are ‘noisy’. faulty.
Video processor Replace graphics card.
board faulty.
Display shows ‘Out of Range’ error PC video resolution Reset video resolution to
message. set too high. XGA or lower.
Video LED dark but display image OK. Faulty video LED. Replace graphics card.
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Symptom(s) Possible Cause Action
White screen. LCD cable or display Replace GOP assembly.
faulty.
Video processor Replace graphics card.
board faulty.
No response. Faulty host PC. Inspect, repair or replace
PC.
USB cable not Connect or replace USB
connected or faulty. cable.
Faulty touchscreen Replace graphics card.
controller.
Faulty touchscreen. Replace GOP assembly.
Intermittent operation. USB cable not Connect or replace USB
connected or faulty. cable.
Faulty touchscreen Replace graphics card.
controller.
Faulty USB port on Repair or replace PC.
PC.
Can’t move cursor to edges of screen. Calibration not set. Run touchscreen
calibration.
Cursor movement doesn’t match Faulty touchscreen Replace GOP assembly.
direction of input. or touchscreen cable.
Faulty touchscreen Replace graphics card.
controller.
DIAGNOSTICS
None.
STRAPPING
None.
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ADJUSTMENTS
Calibrating the Panel
1. From the System Application Main Menu select the option Self-Service
Configuration.
2. Select Set Device Configuration.
3. Select USBGOP to perform the calibration test.
4. A touchscreen target will appear four times. Press the target each time, then
repeat the test when prompted to confirm the calibration.
The test can be carried out on the graphical operator interface or with the
application transferred to the front interface. You will have 90 seconds to perform
the test on the rear panel and 300 seconds to perform the test on the front of the
ATM.
On-Screen Display Parameters
The display parameters can be adjusted using 4 push buttons or 3 push buttons
(on the newer style panel).
In GOP the buttons are recessed on the rear of the panel and only accessible using
a small diameter screwdriver or similar implement. In uGOP the buttons are
present on the top of the panel and protrude avoiding the need of a screw driver
to access. The buttons are, from left to right when viewed from the rear of the
panel: Down, Up, Select and Menu (4 button panel), or Down, Up, Select/Menu (3
button panel).
Press the Menu button to display the OSD (on-screen display) menu. Use the Up (+)
and Down (-) buttons to navigate within the menu, and the Select (4 button panel)
or Select/Menu (3 button panel) button to choose from the options. The + and -
buttons also modify selected values, such as the brightness. Press the Menu
button again to exit from menus.
MODULE REMOVAL AND REPLACEMENT
The procedures in this section describe the removal and replacement of Field
Replaceable Units of the Graphical Operator Panels (GOP and uGOP). uGOP
includes the Universal DC & USB connectors. This will require new cables to be
fitted as part of the field replacement. The cable set (DC and USB) will be included
in the service kit.
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The replacement procedures for GOP and uGOP are:
l Removal and replacement of the graphics card.
l Removal and replacement of the GOP assembly.
Graphics Card
The graphics card is a slot-in card, located in the PC core as indicated by the DVI-D
cable in the following illustration.
GOP Assembly
GOP
1. Disconnect the power, DVI and USB cables from the top rear of the panel
(accessible via the gap in the rear of the panel mounting bracket).
2. Identify the mounting screws and remove as appropriate.
uGOP
1. Disconnect the power, DVI and USB cables from the top rear of the panel
(accessible via the gap in the rear of the panel mounting bracket).
2. Identify the mounting screws and remove as appropriate.
3. The existing DC and USB cables will have to be replaced.
4. Remove the cables from the product taking careful note of routing and any
tie points.
5. Replace with the new cable set and ensure the same connection points are
made.
CABLING
None.
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CONNECTOR ASSIGNMENT/PINOUTS
Connections
GOP
The GOP is powered via the ATM power supply and is also connected to the PC
core by a USB cable (type B to type A port), and by a DVI-D cable for video input.
Shown below are the cable connections point of the GOP on the top rear of the
panel (viewed from above), and the DVI-D cable at the PC Core.
DVI-D
Power USB
uGOP
The uGOP is powered via ATM power supply and uses the same DVI-D cable for
video as GOP but uses the Universal USB cable (type A to type mini B) and DC (2
pin).
Shown below are the cable connections point of the uGOP on the top rear of the
panel (viewed from above), and the DVI-D cable at the PC Core.
DVI-D
mini USB Power
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TEST/ADJUSTMENT TOOLS
None.
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THERMAL MANAGEMENT MODULE
INTRODUCTION
This chapter describes the display Thermal Management Module (TMM) and its
associated temperature sensors.
DESCRIPTION
The Thermal Management Module (TMM) is used along with Displays to allow
forced air cooling and heating of the LCD panel when under thermal load. The
TMM firmware functionality is intended to maintain display panel temperature
within the range of 10°C to 50°C.
When the panel is heated by the sun, air is pulled through the filter situated at the
rear of the cabinet by the Pulse Width Modulation (PWM) radial fans mounted
internally. The PWM control allows the speed of the fans to set to half or full speed.
(PWM fans may not be present on early unit installation). The flow of air is directed
over the top of the display and then down the face of the LCD panel across the full
width of the viewing area, eventually exhausting from the bottom of the Display.
When the panel is cooled by low temperature, the heater ensures the panel is kept
within correct operating conditions.
Temperature values acquired from the internal heater, air gap and external
ambient temperature sensors are used to trigger the heater ON/OFF for
maintaining the display within the desired temperature limits. If internal heater
temperature sensor fails, the air gap and ambient temperature sensors are used
to control the heater and vice versa. If all the temperature sensors fail, the heater
should never switch ON.
The three temperature sensors are unique and non-interchangeable with each
other. To error proof this, the sensor each have a unique cable connector. Each
sensor is automatically detected by the TMM control board.
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The following illustration depicts the relative position of the TMM and the
associated sensors.
l Heater Temperature sensor - located inside the TMM.
l Ambient Temperature sensor (external) - located inside the fascia on the side
of the sleeve above the speaker. Position may vary on some product
configurations.
l Air Gap Temperature Sensor - located at the bottom of the display between
the display and the touchscreen.
Heater Temperature Sensor Ambient Temperature Sensor
Air Gap Temperature Sensor
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DIAGNOSTICS
Control Board
The Thermal Management control board contains 2 diagnostic LEDs (one red &
one green) to indicate the state of the control board as follows.
State RED GREEN LED Description
LED
1 Flash Off Boot loader is active
2 Flash Flash An error has occurred either during post or during firmware
operation. eg. sensor failure
3 Off Flash Application firmware is executing normally
4 Off Off System is “off”, or either
A - Application firmware has not loaded.
B - Firmware fault - ‘locked up’
5 Off On Firmware fault - ‘locked up’
6 On On Firmware fault - ‘locked up’
7 On Off Firmware fault - ‘locked up’
8 Flash On Firmware fault
9 On Flash Firmware fault
Note: States 5 to 9 are not intended to occur but are theoretically possible in the
case of a firmware issue.
ERROR MESSAGES
None.
STRAPPING
None.
ADJUSTMENTS
None.
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FRU REMOVAL AND REPLACEMENT
Fuse (TE5 6.3A, 125V)
Removal
1. Remove and retain the four M4 screws securing the cover and the control
board to the TMM mounting. Remove and retain the cover.
2. Extract the fuse from the fuse mount on the control board.
Replacement
Fitting the new fuse is the reverse of this process.
CABLING
Ambient Temperature sensor
1 I2C +5V (red) 1
(black) Ambient
2 I2C GND 2
TMM J11 Temperature
3 I2C SCL (white) 3
Sensor
4 I2C SDA (green) 4
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Air Gap Temperature sensor
1 I2C +5V (red) 1
(black) Air Gap
2 I2C GND 2
TMM J10 Temperature
3 I2C SCL (white) 3
Sensor
4 I2C SDA (green) 4
Heater Temperature sensor
TMM
Control Heater
Board Sensor
P1 P2
1 +5V 1
2 GND 2
3 EXI_OSCL 3
4 EXI_OSDA 4
CONNECTOR ASSIGNMENTS/PINOUTS
R G J2 J4 F1
J12
J10
J11
J5 J9
J1 J3 J8
Connector Description
J1 In-Circuit Debug (connects with Silicon Labs USB Debug Adapter)
J2 Fan
J3 Heater Element
J4 Fan
J5 Heater Temperature Sensor
J8 Heater Element
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Connector Description
J9 Mini B USB
J10 Air Gap Temperature Sensor
J11 Ambient Temperature Sensor
J12 24V DC
F1 Fuse (TE5 6.3A, 125V)
G Green Diagnostic LED
R Red Diagnostic LED
TEST/ADJUSTMENT TOOLS
None.
PREVENTIVE MAINTENANCE
Inspect for and clear any dust or debris that may have been drawn up and
accumulated in the fan filter.
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10. CAMERAS
USB Cash Exit Slot Camera 515
DView Camera 521
Video Streaming Camera 529
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USB CASH EXIT SLOT CAMERA
INTRODUCTION
This chapter describes the cash exit slot USB camera.
Depending on the product class of the ATM, two PCB profiles of the camera are
currently available.
DESCRIPTION
The USB Camera System categorizes the camera based on the mechanical position
and purpose. This single pin hole camera is categorized as Exit Slot. (Looking at the
physical interface between the cash dispenser and the card holder’s hand).
l Compatibility: USB 2.0 and UVC version 1 or later. (mini‐B)
l Power requirement (Typical): 5V DC. ±0.25V @ 350mA (USB self powered)
l Supported Resolution: VGA - 640 x 480
l Focal Length: 15cm (5.9in)
l Focal range: from 10cm (3.9in) to 27cm (10.6in), from 12cm (4.7in) to 25cm
(9.8in) on older models
l Operating Temperature: 5 to 50 °C (41 to 122 °F)
l Operating Humidity: 10 to 90 (%RH)
l Storage Temperature: ‐10 to 50 °C (14 to 122 °F)
l Storage Humidity: 10 to 90 (%RH).
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TROUBLESHOOTING
Module State Action Possible Isolation Resolution
Description Description Root Cause Procedure Procedure
Camera Not Repair USB cable Check USB Reconnect USB
Working Communication disconnected connection cable
Failure Replace the USB
cable
Replace the
camera
CONNECTOR ASSIGNMENTS/PINOUTS
Single Mini-B USB Connector
Pin Description
1 Vcc (5V)
2 D-
3 D+
4 ID (not used)
5 GND
DIAGNOSTICS
Level 0 Diagnostics
None.
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Level 1 Diagnostics
Applet Test Description
ID
0 MENU This displays a menu of the all the other Applets to allow an operator
to select one.
1 IDENTIFICATION The test will display the following information:
l Module ID
l VID
l PID
l Camera Serial Number
l Camera Category [Personal; Room; Exit slot]
l Camera Class [Pinhole, Portrait, Streaming]
l Image Format [PAL, NTSC]
If module is not associated with any camera, “Not configured” error
will be displayed.
2 VIEW CAMERA This applet provides cameras view.
On selection of this applet, It will display the menu with modules
index. The sub-menu will be of the format:
l CAM01
l CAM02
l CAM03
l CAM04
l ALL CAMERA
On Selection, an Image will be displayed. If image capturing has failed
from specific cameras then, an error message will be displayed and
test will continue. Press Esc exit from view.
Note: Looping is allowed on all tests.
STRAPPING
None.
ADJUSTMENTS
None.
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CONFIGURATION
Applet Test Description
ID
0 MENU This displays a menu of the all the other Applets to allow an operator
to select one.
1 IDENTIFICATION The test will display the following information:
l Module ID
l VID
l PID
l Camera Serial Number
l Camera Category [Personal; Room; Exitslot]
l Camera Class [Pinhole, Portrait, Streaming]
l Image Format [PAL, NTSC]
If module is not associated with any camera, “Not configured” error
will be displayed.
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Applet Test Description
ID
2 CAMERA This property allows the operator to configure and de-configure the
ALLOCATION cameras.
On selection of this applet , It provides a view by which operator can
determine the camera position.
If camera configured, associated module name will be displayed at the
bottom centre of the image.
If camera not configured, “Not configured” text will be displayed at the
bottom centre of the image.
Configuration: It is operator responsibility to configure the camera
category and assigning to one module.
De-configuration: This will be allowed if operator selects the
configured camera. De-configuration releases the camera and module.
Selection: On selection of this applet, view will be displayed. View
contains images from four cameras on one screen. If camera not
found, that part will be displayed as blank. On top of each image,
number (1/2/3/4) will be displayed to select camera for configuration.
Press 0 to exit from the view.
3 CAMERA DEVICE This property allows the operator do the camera setting of configured
SETTING cameras.
If selected camera is Pinhole camera, the menu as below will be with
pinhole camera setting.
Pinhole camera setting:
l Interlace
l YGain
l CGain
l Rotation
If selected camera is Portrait camera, the menu as below will be with
portrait camera setting.
Portrait camera setting:
l Interlace
l Shutter Speed
l White Balance
l BLC Size Horizontal
l BLC Size Vertical
l BLC Weight
l BLC Position Horizontal
l BLC Vertical
Image will be displayed following device setting to verify settings.
Streaming camera setting:
Current streaming cameras do not support any settings.
Note: Configuration Settings will be modified remotely.
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CABLING
None.
TEST/ADJUSTMENT TOOLS
None.
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DVIEW CAMERA
INTRODUCTION
This chapter provides service information on the DView camera.
The DView camera provides security and surveillance functionality. The DView
camera captures images with 690 HTVL–E resolution through Wide Dynamic Range
(WDR) capability in NTSC or PAL standards. The camera captures images regardless
of lighting condition or application, and automatically eliminates image–
compromising visual noise.
The Dual Power Board enables the camera to safely operate at 24 Vac or 12 Vdc
input voltage.
CAUTION
Make sure that ESD precautions are observed.
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DESCRIPTION
Dimensions
Camera
The illustrations below display the physical dimensions and measurements of the
DView camera.
49 mm
(1.93 in.)
42.2 mm
46 mm (1.66 in.)
(1.81 in.) 4.8 mm
(0.18 in.)
22 mm
(0.87 in.)
44 mm
(1.73 in.)
Dual Power Board
The illustrations below display the physical dimensions and measurements of the
Dual Power Board.
68 mm
2.67 in.
60 mm
2.36 in.
22 mm
0.87 in.
44 mm
1.73 in.
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Camera Specifications
The table below lists the functional and video specifications of the DView camera.
Functional Specifications Image Sensor 1/3 in. WDR Image Sensor
Effective Picture Element 758(H)x540(V) approximately 409K pixels
Scanning Frequency NTSC 2:1 Interlace/ H: 1575 Hz, V: 59.94 Hz
PAL 2:1 Interlace/ H: 1562 Hz, V: 50 Hz
Video Output BNC 75 Ohm unbalanced
Wide Dynamic Range 120 dB/17 bit (102 dB typical)
Wide Dynamic Range Area Fully Adjustable
Slow Shutter YES up to 32x
Electronic Shutter WDR Control (Auto)
Software Day/Night ON, OFF, AUTO
White Balance ATW, AWB, Manual
Auto White Balance Range 2000k ~ 11000k
Sync System Internal/Line Lock
AGC Boost Yes
AES 1/25-1/30, 720
Noise Reduction 3D Motion Adaptive
Privacy Zones Four (4)
Image Flip Yes
Video Specifications Resolution 690 HTVL Effective
Video Standards PAL, NTSC
Minimum Illumination 0.1 lux at F1.2
AGC Up to 50 dB
S/N Ratio Up to 53 dB
Digital PTZ Pan, Tilt, Zoom (1x-8x)
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Lens Properties
The table below lists the lens specifications of the DView camera.
Property Measurement
Focal Length 2.5 mm
F–No. F2.0
Iris Range Fixed Range
Angle of View
Diagonal 122.1°
Horizontal 96.6°
Vertical 71.9°
Lens Focus
CAUTION
The lens focus is pre–set in the factory. Do not adjust the
focus factory settings.
The lens focus is set to capture images within an object distance of 300 mm and
1000 mm from the lens.
White lines on the body and lens are aligned to determine that the focus is
correctly set.
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Power Requirements
The following table lists the power requirements for the DView camera.
Parameter Value
Power Operating Range 24VAC ±20%
12VDC ±10%
Power Consumption 4.2 W max.
Temperature Requirements
The table below lists the temperature requirements of the DView camera.
Parameter Value
Operating Temperature -10°C to 50°C (14°F to 122°F)
Storage Temperature -30°C to 60°C (-22°F to 140°F)
ERROR MESSAGES
Error Possible root causes Isolation Resolution
Device USB cable disconnected from Check USB Reconnect
disconnected camera cable cable
USB cable disconnected from hub Check USB Reconnect
cable cable
DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the
Diagnostics Overview section.
STRAPPING
None.
ADJUSTMENT
None.
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FRU REMOVAL AND REPLACEMENT
There are no field replaceable parts in the DView camera.
CABLING
Harness – CCTV Colour Camera – Safe
I/O_CAMERA SAFE_CAMERA
I/O_POWER SAFE_POWER
Harness Camera Power Top Box
CAMERA SAFE_POWER
Harness Camera PWR 12V Fascia
I/O_POWER FASCIA_HUB_P3
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Harness 24V EXT
FASCIA_HUB_P2 DC_IN
DC_I/O
CONNECTOR ASSIGNMENT/PINOUT
Camera
The illustration below displays the connector assignments of the camera.
Camera Lead
Connector
Dual Power Board
The illustration below displays the connector assignments of the dual power
board.
Video Output
24 VAC/12 VDC
Camera Lead Connector
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TEST/ADJUSTMENT TOOLS
None.
PREVENTIVE MAINTENANCE
For the preventive maintenance schedule and details of the required tasks for the
Dview Camera, refer to the Preventive Maintenance section of this manual.
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VIDEO STREAMING CAMERA
INTRODUCTION
The USB video streaming camera provides a Wide Dynamic Range (WDR)
performance and an output resolution of 640x480 in either NTSC or PAL video
format.
The USB Camera System feature supports and classifies the USB video streaming
camera as a Streaming Camera.
CAUTION
Make sure that ESD precautions are observed.
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DESCRIPTION
Camera Specifications
The table below lists the general, functional, and video specifications of the
camera.
General Specifications
Interface USB 2.0
Resolution 640x480
Aspect Ratio 4:3
Full Stream Video Reduced frame rate: PAL - 12.5 fps NTSC - 15 fps
Lens fixed 2.9 mm
Functional Specifications
Wide Dynamic Range 120 db (max), 102db (typical)
Automatic White Balance (AWB) On (default)
AWB Range 2000K~11000K (K is colour temperature)
Software Day/Night Auto, off, on
Automatic Gain Control (AGC) On (default)
Video Specifications
AGC up to 50 dB
Sensitivity 0.1 Lux @colour/0.01 Lux @ black and white
Signal to Noise Ration >50dB
Lens
CAUTION
The camera lens focus is pre-set in the factory.
Do not adjust the focus factory settings.
The lens focus is set to capture images within a distance of 300 mm–1000 mm
(11.81 in.–39.37 in.) from the lens.
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Power Requirements
Voltage Supply +5 Vdc through USB bus
Power Consumption < 1.45W
TROUBLESHOOTING
Error Message M Possible root causes Isolation Resolution
Status
Module 1Camera 3 USB cable Check USB cable Reconnect USB
Not Working disconnected connection cable
USB cable faulty Replace USB
cable
Module 1 Not 2 Camera not Check camera Configure Camera
Configured configured module
configuration
Module 2 Camera 3 USB cable Check USB cable Reconnect USB
Not Working disconnected connection cable
USB cable faulty Replace USB
cable
Module 2 Not 2 Camera not Check camera Configure Camera
Configured configured module
configuration
Module 3 Camera 3 USB cable Check USB cable Reconnect USB
Not Working disconnected connection cable
USB cable faulty Replace USB
cable
Module 3 Not 2 Camera not Check camera Configure Camera
Configured configured module
configuration
Module 4 Camera 3 USB cable Check USB cable Reconnect USB
Not Working disconnected connection cable
USB cable faulty Replace USB
cable
Module 4 Not 2 Camera not Check camera Configure Camera
Configured configured module
configuration
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DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the
Diagnostics Overview section. To de-code M_status and M_data use the Status
Code Translator Tool (available from http://www.infoprod.ncr.com) or refer to
Diagnostic Status Code Notebook (B006-6273).
Level 0 Diagnostics
There are no level 0 diagnostics for the USB Video Camera.
Device Diagnostics
Looping is allowed on all the camera device diagnostic tests listed in the table
below.
Applet Test Description
ID
0 MENU Displays a menu of all the other tests.
1 IDENTIFICATION Displays the following information:
l Module ID
l Vendor ID
l Product ID
l Camera Serial Number
l Camera Category
l Camera Class (either Pinhole, Portrait, Streaming)
l Image Format (either PAL or NTSC)
2 VIEW CAMERA Displays camera views. The test provides the following sub-
menu to select which camera view to display:
l CAM01
l CAM02
l CAM03
l CAM04
l ALL CAMERA
If image capture fails from a specific camera, an error message
displays instead of the camera view.
Press Esc to exit from the selected camera view.
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Device Self Test
Applet Test Description
0 MENU Displays a menu of all the other tests.
1 DEVICE SELF TEST Displays the views from all cameras.
Tallies
Tally ID Tally Mnemonic Tally Description
0 DEV_REM Total count of USB cable disconnections
1 DEV_ARR Total count of USB cable connections
2 ALL_PIC Total number of pictures taken by all cameras
3 EXIT_PIC Total number of pictures taken by Exit Slot Cameras
4 PERS_PIC Total number of pictures taken by Person Cameras
5 ROOM_PIC Total number of pictures taken by Room Cameras
Note: Streaming cameras do not affect the “number of picture” counters.
STRAPPING
None.
ADJUSTMENTS
Camera Configuration
Camera configuration is done through the USB Camera System option in the
System Application Device Configuration Menu.
Configuring the camera includes the following tasks using the CAMERA
ALLOCATION test:
1. Assigning the camera a module ID in the USB Camera System. The system
can support a maximum of four cameras divided into four modules.
Module Name Module ID (MID)
CAM01 1
CAM02 2
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Module Name Module ID (MID)
CAM03 3
CAM04 4
2. Categorizing each camera based on their mounting location and purpose.
The system currently supports up to four cameras of the same category.
Category Camera Mounting location and purpose
Category Name
Person Person0X looking at the cardholder’s face
where X is from
1 to 4
Exit Slot Exit Slot0X looking at the physical interface between the cash
where X is from dispenser and cardholder’s hand
1 to 4
Room Room0X looking at the external environment around the
where X is from terminal
1 to 4
The table below lists all the configuration tests that the USB camera system
provides in SysApp.
Applet Test Description
ID
0 MENU Displays a menu of all the other tests.
1 IDENTIFICATION Displays the following information:
l Module ID
l Vendor ID
l Product ID
l Camera Serial Number
l Camera Category (either Personal, Room or Exit Slot)
l Camera Class (either Pinhole, Portrait, Streaming)
l Image Format (either PAL or NTSC)
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Applet Test Description
ID
2 CAMERA Displays camera views from the four cameras in one screen
ALLOCATION and allows the operator to configure or de-configure the
module ID and category of a camera.
Each camera view displays the module name at the bottom
center of the image and a number (either 1, 2, 3, or 4) at the
top.
If a module doesn’t have an associated camera, then a “Not
Configured” text is
displayed at the bottom center of a blank image and number
(either 1, 2, 3, or 4) at the top.
To configure a camera and assign it as a module in the USB
camera system, select the number displayed on the top of the
blank image with a “Not Configured” text.
To de-configure a camera and remove it from the USB camera
system, select the
number displayed on the top of the camera view that needs to
be de-configured.
FRU REMOVAL AND REPLACEMENT
There are no field replaceable parts in the device.
CABLING
None.
CONNECTOR ASSIGNMENT/PINOUTS
There is a USB Mini–B connector on the rear of the camera.
TEST/ADJUSTMENT TOOLS
None.
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PREVENTIVE MAINTENANCE
None.
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11. PRINTERS
Page Turning Passbook Printer 538
USB 2ST Statement/Passbook Printer 622
USB Fanfold Statement Printer 623
USB Journal Printer 657
USB Receipt Printer 672
USB Statement Printer 705
Stirling Receipt Printer 722
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PAGE TURNING PASSBOOK PRINTER
DESCRIPTION
There are two variants of the page turning passbook printer: USB and RS232. The
variants are broadly similar and are treated as the same printer in this manual,
except when differences need to be highlighted, notably power supply (RS232
only), differences in control board and sensor layouts.
The printer provides the following features:
l Process horizontally or vertically stitched passbooks
(horizontal only in SelfServ 54 ATM)
l A 24-wire impact dot matrix print head
l Loading mechanism with an inserter slot
l Magnetic stripe (MS) reader/writer
l Backward ejection function for capturing print media
l Inserter shutter to prevent foreign matter from being inserted
l Page mark (bar code) reader
l Optical last printed line finder
l Automatic forward/reverse page turner
l Media capture tray
l Escutcheon
l Double-byte character generator
l Extensive level 0 diagnostic tests
l Electronic configuration procedures.
Main Components
The passbook printer consists of the following major components:
l Printing unit
l Ribbon feed unit
l Form handling unit
l Magnetic stripe read/write unit
l Inserter shutter unit
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539 NCR SelfServ 84 ATM Service Manual
l Compact image reader
l Control board
l Power supply (RS232 only)
l Automatic page turning unit
l Capture box unit.
Dimensions
Width Height Length Weight
RS-232 342 mm(13.4 in.) 255 mm (10.03 750 mm (29.52 in.) 23 kg (50.7 lb.)
printer: in.) max.
USB printer: 340 mm (13.38 277 mm (10.90 790 mm (31.10 in.)* See 20 kg (44.1 lb.)
in.) in.) note. max.
Note: In SelfServ 54 ATM the printer is 730 mm (28.75 in.) in length.
Power Requirements
The USB printer takes power from the ATMs as follows:
RS232 USB
Voltage Voltage
100 - 120V ac DC + 24 V ±10%
200 - 240V ac Current
Frequency In operation:
50/60 Hz ± 1Hz + 4 A (Average)
Power consumption + 6 A (Pulse width: 1 second)
Operating: 150 Va + 12 A (Pulse width: 0.1 millisecond)
Standby: 60 Va On standby: + 1 A
Environmental Requirements
RS-232 printer Temperature Humidity
Operating 10°C to 50°C 35% to 80% relative humidity
Storage 0°C to 40°C 10% to 90% relative humidity
USB Printer Temperature Humidity
Operating 5°C to 50°C 20% to 80% relative humidity
Storage -10°C to 55°C 5% to 95% relative humidity
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Note 1: Temperature change should not exceed 5 degrees centigrade within 30
minutes with no dew condensation.
Note 2: Accuracy of printing, reliability of operation and frequency of parts
replacement may be affected if the printer is operated outside the above
parameters.
Location Of Components
Page Turning Assy
Compact Image Reader
Printing Assy Capture Box
Print Head
Escutcheon*
Power Supply
Form Handling Assy Chassis
Inserter Shutter Control
Solenoid Panel
*Note: Not on SelfServ 54 ATM.
Description Major Components
Printing Unit Print Head, Print Head Carrier, Support Rail, Timing Belt, Stepping
Motor, Printing Unit Frame.
Ribbon Feed Unit Ribbon Feed Box, Gears, Timing Belt, One-way Clutch.
Form Handling Unit Side Frames, Paper Pans, Drive and Pressure Rollers, Platen Unit,
Stepping Motor.
Magnetic Stripe Magnetic Stripe Head and Head Carrier, Lead Screw, Stepping
Read/Write Unit Motor, Shutter, Solenoid.
Inserter Shutter Unit Inserter Shutter, Solenoid.
Printed Circuit Boards Logic Control Circuit, Drive Circuit, Interface Circuit, ROM, RAM.
Power Supply (RS232 Power Supply, Noise Filter.
only)
Compact Image Optical Sensor, Control Circuit Board.
Reader
Automatic Page Page Turning Rollers, Side Frames, Paper Pans, Stepping Motor,
Turning Unit Page Turning Shutter.
Capture Box Capture Box, Empty Sensor.
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Form Handling Unit
The inserter shutter unit loads and ejects passbooks which are inserted into the
inserter slot. Depending upon application software the feed amount is
automatically adjusted to match the individual positioning.
Escutcheon
This unit is located at the inserter slot that guides the passbook insertion/ejection.
A guide is provided to set up the end stop according to passbook width (not
present on printers in the SelfServ 54 ATM).
Inserter Shutter
The inserter shutter prevents incorrect media from being inserted into the inserter
slot, and prevents another passbook from being inserted while a passbook is being
processed.
When the correct type of media is detected at the inserter by optical sensors, and
the appropriate command is received the inserter shutter opens automatically.
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Printing Unit
Depending upon application software, the printing unit selects the print pitch,
character mode, and other print attributes, then prints data.
Thermal Protection of the Print Head
The printer has a print head thermal sensor to protect the print head from
overheating during continuous, heavy-duty operation. If the sensor detects high
temperature of the print head, the printer automatically inserts a three second
pause between lines.
Magnetic Stripe Read/write Unit
The Magnetic Stripe (MS) read write unit is located below the inserter. The purpose
of the MS read write unit is to read and write data on the horizontal positioned
magnetic stripe on the underside of the cover on the exterior of the passbook.
Compact Image Reader (CIMR), Last Line Finder (LIF)
The CIMR unit optically senses the number of printed lines in a page of a passbook.
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Automatic Page Turning Unit (PGU)
This automatic page turning unit is located at the rear of the printer in front of the
capture bin. Depending upon application software the automatic page turning unit
automatically turns a page of a horizontally-stitched passbook forward and
backward.
The USB version of the printer has a page turn wheel and a transport wheel on the
left-hand side of the printer only (viewed from the front).
Note: Wider passbooks may require an additional page turning roller to be added
to the page turning mechanism. Refer to Adjustments Procedures for details.
Capture Box
The capture box is located at the end of the paper path at the rear of the passbook
printer for capturing the left passbooks. The capture box can hold a maximum of
five passbooks.
Backward Ejection Function (Capture Function)
The purpose of the backward ejection function is to capture a passbook that is left
in the printer into the capture bin at the rear of the printer.
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Power Supply Unit
The power supply is located at the rear of the RS232 variant printer only, below the
automatic page turning unit.
Power Supply Unit Voltage Outputs
The voltage outputs from the power supply unit to the RX315 board are as follows:
l +3.3V
l +5 V
l +12 V
l +16 V
l +42 V.
Control Panel
The control panel has keys and LEDs as illustrated below:
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LED 1
LEDs
LED 2
D Key
C Key
B Key
A Key
Part Function
LED (1) Stays on while power is applied. (Note 1).
LED (2) Stays on while the Enhanced passbook printer is ready. Flashes continuously to
warn the operator of an error.
A LED Stays on during the serial interface data transmission.
A key Used to invoke the test and maintenance program (standalone diagnostic
tests). Used to execute the test and maintenance programs (standalone
diagnostic tests) (advances the cursor position).
B LED Flashes continuously to tell the operator to insert a print medium into the
inserter when the Enhanced passbook printer is in a state to wait for a print
medium to be inserted, or to remove a print medium already printed. Lights
when a print medium is properly clamped in the inserter.
B key Used to execute the test and maintenance programs (standalone diagnostic
tests) (increases the number in the cursor position).
C key Used to execute the test and maintenance programs (standalone diagnostic
tests) (executes the current test code).
D key Used to execute the test and maintenance programs (standalone diagnostic
tests) (breaks the test being executed and clears all the digits).
7- Displays the status or error conditions. Displays the test item or test results in
segment the test and maintenance program mode.
LEDs
Note 1: Applying power to the passbook printer automatically initiates a lamp test,
lighting all LEDs up for about one second.
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Note 2: (RS232 variant only) Switching the power on while pressing A and D keys
starts the firmware downloading mode through the RS232-C line, and pressing A
and B keys through the memory board.
Note 3: Pressing the A key three times consecutively within 5 seconds, starts the
test and maintenance program mode. Refer to Diagnostics section of this manual
for further details.
Default Setting
The default values are selected when the power is first applied to the printer or the
reset command from the host initializes the printer.
The initializing process reconfigures the printer for the default values given below
when shipped from the factory, that is, it is functionally equivalent to the powering-
up sequence. Therefore, the print head and MS read/write head return to their
home positions, and the inserter comes to a halt after an ejection cycle.
Function Default settings
Line feed pitch 1/5 inch
Inserter condition Empty
Character Pitch 12 CPI
Printing speed 120 CPS (NLQ)
Character attribute Normal
Control panel LED (1) (power): ON
LED (2) (ready): ON
A LED: OFF
B LED: OFF
C LED: OFF (not used?)
D LED: OFF (not used?)
7-segment LEDs: OFF
"No. of printable characters per line" command 61 characters/line
Note: When the printer is adjusted for a new passbook width, the initializing
process reconfigures the printer for the new default values.
Correction Values
The following items can be compensated by the correction values in the test and
maintenance program mode (standalone diagnostic test mode). The correction
values are stored in the flash memory on the main control board. Refer to Chapter
4.2.13: Level 0 Diagnostics Printers.
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547 NCR SelfServ 84 ATM Service Manual
l Forward/backward printing position compensation
l Line feed pitch
l Top print margin
l Left print margin
l MS data centre position
l Last line finding slice level
l Last line finder scan centre position.
Sensor Layout
S25 S12 S21
S30
S26
S7
S6
S3
S2
S24
S10
S29
S4
S5
S2 - Media withdrawal sensor S12 - Capture detection sensor
S3 - Media detection sensor S21 - Capture tray empty sensor
S4 - Top-end detection sensor S24 - Inserter shutter sensor
(central on USB printer)
S5 - Media width sensor S26 - Page turn detection sensor 2
S6 - Magnetic head home position S25 - Page turn detection sensor 1
sensor
S7 - Print head home position S29 - CIMR (compact image reader) start
sensor
S10 - Page turn roller home position S30 - Last line finder. (located centrally on SelfServ
sensor 54 printer)
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Actuator Layout
M4
M1
P5
M3
M2
P4 P1
P1 - Shutter Solenoid P4 - Magnetic stripe shutter solenoid
M2 - Media feed motor P5 - Platen release solenoid
M3 - Magnetic head carrier drive motor M1 - Print head carrier drive motor
M4 - Page turning motor
STRAPPING
None.
DIAGNOSTICS
Level 0 Diagnostics
Level 0 diagnostics on the enhanced page-turning passbook printer runs in Start-
Up and Selected Test modes.
The control panel on the side of the printer is used to select, start and stop stand-
alone test functions. The LCD display indicates a specific test code and diagnostic
commands entered from the control keys. The test result information, including
the current status during a test, is also displayed.
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(Status Indicator)
(Power Lamp) b1 b2 b3 b4
(Ready Lamp)
(A key) (B key) (C key) (D key)
Activating the Stand-Alone Test Mode
The stand-alone test mode is initiated when the A key is pressed three times in
succession within five seconds.
The stand-alone test mode allows access to each diagnostic function using test
codes. Keys A through D are used to control the status indicator and specify test
codes.
Key Function
Key A - The A key is used to specify the display field containing a target value. The
display flashes the value currently accessible.
à à à à Flashing cycle through the four
display fields with each keystroke.
Key B - Pressing the B key displays the next value in the field selected by the A key.
Flashing
Key C - Pressing the C key initiates a diagnostic function indicated by the current
test code.
The number remains displayed
while testing is in progress
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Key D - The D key functions as a cancel key if pressed while testing is in progress.
Pressing this key when testing is not in progress clears the display.
Level 0 Tests
The procedure to select tests is as follows:
If the printer is installed in an ATM, put the ATM into Supervisor mode and make
sure that there are no tests running on the printer.
The selectable level 0 tests are put into the following groups:
End of Test Command (00)
Ends the stand-alone testing.
Magnetic Stripe Read Test 1 (01)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook and reads the magnetic stripe data (- and + direction) 20 times.
Testing ends when the standard iteration count expires, causing the passbook to
automatically eject.
Pressing D key in midstream cancels testing, causing the status indicator to report
any errors encountered so far. If any error is encountered, D key must be pressed
again to force the passbook to eject.
Magnetic Stripe Write Test 1 (02)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook, writes specific data onto the magnetic stripe and then reads
back the data for a comparison check. The printer repeats this process 20 times.
The passbook is ejected automatically unless any error has occurred. On error
detection or pressing D key, testing stops, followed by a diagnostic report; D key
must be pressed again to force the passbook to eject.
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Printing Test (03)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook, then starts printing out in the 12 and 15 character per inch
standard test patterns. When all patterns are printed, testing ends with automatic
passbook ejection, and the printer waits for a new test code to be set.
Pressing D key in the midstream cancels testing, causing the printer to finish the
current printing pattern and to eject the passbook.
Feed and Eject Test (04)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook to the first printing line and then to the last printing line. The
printer then prints 10 space characters twice and feeds back to the first printing
line.
Pressing D key cancels testing, causing the printer to eject the passbook.
Sensor Test 1 (Half Light) (05)
Displays the sensor on/off status on the status indicator. Sensor response is
verified using the information from the emitter output at the half light level.
Pressing D key cancels testing.
Sensor Test 2 (Standard) (06)
Displays the sensor on/off status on the status indicator. Sensor response is
verified using the information from the emitter output at the standard level.
Pressing D key cancels testing.
Sensor Test 3 (Dark) (07)
Displays the sensor on/off status on the status indicator. Sensor response is
verified using the information from the emitter output at the dark level.
Pressing D key cancels testing.
Reflection Sensor Medium Detection Value Learning (08)
This test must be done when the control board or any reflection sensors are
replaced.
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook to the place where the applicable sensor must detect the
medium, then decides the detection value, and writes the data into FEPROM.
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If the test ends normally, "0End" appears in status indicator. Press D key to eject
the passbook and end testing.
Setting and Logging Information Output (09)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
prints out the firmware version, correction value, and so on.
x x
Where,
00 = Firmware module name and version
01 = Logical circuit version of control board (IPL version)
02 = Correction value
03 = Sensor information
04 = Counter and logging information
06 = Dip switch setting
07 = Magnetic stripe parameter setting.
Sensor Analogue to Digital Value Read and Indicate (0E)
Indicates the present analogue to digital value of concerned sensor. Press D key to
eject the passbook and end testing.
x x
Where,
XX = Selection of sensor
00 = Withdrawal sensor 01: (reserved)
02 = Medium detection sensor
06 = Capture empty sensor
07 = Page turning sensor 1
08 = Page turning sensor 2
0A = Top-end sensor
0B = Capture detection sensor
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0C = Width sensor.
Prism Sensor Medium Detection Value Learning (0F)
This test must be done when the control board or any prism sensors are replaced.
When this test is complete, the printer automatically learns the medium detection
values of the prism sensors implemented.
If the test ends normally, "0End" appears in status indicator. Press D key to eject
the passbook and end testing.
PIO Test (10)
Perform the platen test.
When this test is carried out, the printer indicates the item selection. Press B key to
input the item number, and press C key to carry out the each PIO test.
Press D key to end the test.
x x
Where,
00 = All PIO off
01 = Platen retraction on
02 = Platen retraction off
05 = Inserter shutter close (solenoid pull on)
06 = Inserter shutter open (solenoid release).
Platen Test (13)
Perform the PIO test.
When this test is carried out, the printer indicates the item selection. Press B key to
input the item number, and press C key to carry out the each PIO test.
Press D key to end the test.
x x
Where,
00 = Platen retraction off
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01 = Platen retraction on.
External Loop Test (16)
Remove the interface cable and install a looping jig (maintenance tool) before
conducting an external loop test.
The external loop test performs an interface loop test, using a data feedback circuit
formed by a looping jig and indicates the test result.
Press C or D key to end the test.
Test results example:
0000 = Normal end
1000 = Data compare error
2000 = Faulty LSI status in transmitting device
30NN = Receiving data error
10 = With framing error
20 = With parity error
40 = With over run
4000 = Timeout error in transmission
5000 = Timeout error in receive operation
6000 = DSR inactive when DTS is active
7000 = DSR still active when DTR is off.
Download Firmware
This allows the user to select a firmware module to download to the enhanced
passbook printer. The actual firmware module data must be in the correct format
and it must reside on the CD ROM drive of the ATM.
Report Firmware Versions
This test interrogates the enhanced Passbook printer and returns the revision
details of all of the currently installed firmware modules and is displayed as shown
in the diagram and table below:
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[1] [2] [3] [4]
Where,
[1]-[4]: Version and name of firmware (indication is changed as 1-7 by pressing A
key)
1. Version (character 1-2, "." is indicated at [4])
2. Version (character 3-4, "." is indicated at [3])
3. Version (character 5-6, "." is indicated at [3] and [4])
4. Name (character 1-2, "." is indicated at [2])
5. Name (character 3-4, "." is indicated at [2] and [4])
6. Name (character 5-6, "." is indicated at [2] and [3])
7. Name (character 7-8, "." is indicated at [2], [3] and [4])
Test Test Function
code
Firmware 40 Indicates the name and version of IPL on status indicator as ASCII code. The
version version consists of 6 characters and the name consists of 8 characters.
indication Pressing A key changes item indications in order, and pressing D key ends this
(IPL) test.
1. Version (character 1-2, "." is indicated at [4])
2. Version (character 3-4, "." is indicated at [3])
3. Version (character 5-6, "." is indicated at [3] and [4])
4. Name (character 1-2, "." is indicated at [2])
5. Name (character 3-4, "." is indicated at [2] and [4])
6. Name (character 5-6, "." is indicated at [2] and [3])
7. Name (character 7-8, "." is indicated at [2], [3] and [4])
Firmware 41 Indicates the name and version of SUB on status indicator as ASCII code. The
version procedure is the same as test "4000".
indication
(SUB)
Firmware 42 Indicates the name and version of BAS on status indicator as ASCII code. The
version procedure is the same as test "4000"
indication
(BAS)
Firmware 43 Indicates the name and version of FNC on status indicator as ASCII code. The
version procedure is the same as test "4000".
indication
(FNC)
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Test Test Function
code
Firmware 44 Indicates the name and version of EMU 0 on status indicator as ASCII code.
version The procedure is the same as test "4000".
indication
(EMU 0)
Firmware 45 Indicates the name and version of EMU 1 on status indicator as ASCII code.
version The procedure is the same as test "4000".
indication
(EMU 1)
Firmware 46 Indicates the name and version of EMU 2 on status indicator as ASCII code.
version The procedure is the same as test "4000".
indication
(EMU 2)
Firmware 47 Indicates the name and version of EMU 3 on status indicator as ASCII code.
version The procedure is the same as test "4000".
indication
(EMU 3)
Firmware 48 Indicates the name and version of OPT 0 on status indicator as ASCII code. The
version procedure is the same as test "4000".
indication
(OPT 0)
Firmware 49 Indicates the name and version of OPT 1 on status indicator as ASCII code. The
version procedure is the same as test "4000".
indication
(OIPT 1)
Firmware 4A Indicates the name and version of OPT 2 on status indicator as ASCII code. The
version procedure is the same as test "4000".
indication
(OPT 2)
Firmware 4B Indicates the name and version of OPT 3 on status indicator as ASCII code. The
version procedure is the same as test "4000".
indication
(OPT 3)
Firmware 4C Indicates the name and version of ACG on status indicator as ASCII code. The
version procedure is the same as test "4000".
indication
(ACG)
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Test Test Function
code
Firmware 4D Indicates the name and version of KCG 0 on status indicator as ASCII code. The
version procedure is the same as test "4000".
indication
(KCG 0)
Firmware 4E Indicates the name and version of KCG 1 on status indicator as ASCII code. The
version procedure is the same as test "4000".
indication
(KCG 1)
Establishment and Indication of Ribbon Counter Value
(Alarm to Replace) (58)
When this test is carried out, the printer indicates the ribbon counter value (five
digits: without sign).
Press A key to change the position ("." is indicated each of [1] - [4]).
Press B key to renew the indication (upper 2 digits: 00 - 99).
Press C key to register the indication.
Press D key to end the test.
Magnetic Stripe Parameter Indication and Establishment
(60)
When this test is carried out, the printer indicates the magnetic stripe parameter
value (four digits [first decimal place]: without sign).
Press A key to change the position (indicated each of [1] - [4]).
Press B key to renew the indication (000.0 - 999.9).
Press C key to register the indication.
Press D key to end the test.
Magnetic Stripe Parameter Indication and Establishment
(6080)
This is for the setting parameter value for passbook width.
Example - The following is an example of how to determine a new value for
passbook width of 142 mm:
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NCR SelfServ 84 ATM Service Manual 558
It is necessary to convert the metric measurement to an imperial
measurement.
1. Passbook width: 142 mm (5.59 in.).
2. Multiply 5.59 by 100, so the figure becomes to 559.
3. Then change the figure to 0559, 0 for first digit, 5 for second digit, 5 for third
digit, and 9 for the fourth digit.
Note 1: The figure 0559 must now replace the current value for passbook width.
Note 2: When the new value has been entered the printer calculates the figures
designated in decimal into Hex and stores it automatically.
4. When the new value for passbook width has been established select test
code 6080 using the control keys on the LCD display.
5. Enter the new passbook value (0559 in this example) using the control keys
on the LCD display.
6. Re-boot the ATM.
7. Check that the printer has stored the new position value for the MS parameter by
accessing the stand-alone test mode on the printer:
l Press the A key is three times in succession within five seconds.
l Enter the test code 6080.
The display should indicate the new value (0559 in this example) of the book width
as previously calculated.
Turn Page Test (In Order) (80)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook, turns page (right direction) then ejects the passbook
automatically.
Turn Page Test (Reverse Order) (82)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook, turns page (reverse direction) then ejects the passbook
automatically.
Printed Line Reference Test (Image Reader) (86)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook and then searches the printed line (image reader).
The printer then ejects the passbook automatically and indicates the searching
information. Press A key to change the indication of searching information.
Press D key to stop/end the test.
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Printed Line Reference (Image Reader) and Printing Test
(87)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook, searches the printed line (image reader) and indicates the
searching information. The printer then prints the '00-00-00' on the next line to the
printed line detected and ejects the passbook automatically.
Searching, indicating and printing are repeated for the specified numbers.
Press D key to stop/end the test.
Printing Shade Check Test (8E)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook, checks the printing shade (image reader). Then ejects
passbook automatically and indicates the checking information.
Press D key to stop/end the test.
Magnetic Stripe Read Data Printing Test (90)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook and then prints the magnetic stripe read data. The printer then
ejects the passbook automatically.
Press D key to stop/end the test.
Printer Information Indication and Establishment
Test Test Function
code
Line transfer C0 When this test is carried out, the printer indicates the printer information
rate (one digit: without sign).
Press A key to change the position ("." is indicated each of [1] - [4]).
Press B key to renew the indication (0 - 9).
Press C key to register the indication.
Press D key to end the test.
Parity C1 When this test is carried out, the printer indicates the printer information
(one digit: without sign). The procedure is the same as Test Code C0.
ACK time out C2 When this test is carried out, the printer indicates the printer information
(one digit: without sign). The procedure is the same as Test Code C0.
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Test Test Function
code
Magnetic stripe C3 When this test is carried out, the printer indicates the printer information
support (one digit: without sign). The procedure is the same as Test Code C0.
Skew C4 When this test is carried out, the printer indicates the printer information
adjustment (one digit: without sign). The procedure is the same as Test Code C0.
support
BCR support C5 When this test is carried out, the printer indicates the printer information
(one digit: without sign). The procedure is the same as Test Code C0.
Image reader C6 When this test is carried out, the printer indicates the printer information
support (one digit: without sign). The procedure is the same as Test Code C0.
With/without C7 When this test is carried out, the printer indicates the printer information
page changing (one digit: without sign). The procedure is the same as Test Code C0.
system
Magnetic Stripe C8 When this test is carried out, the printer indicates the printer information
read type (one digit: without sign). The procedure is the same as Test Code C0.
specification
Magnetic stripe C9 When this test is carried out, the printer indicates the printer information
write type (one digit: without sign). The procedure is the same as Test Code C0.
specification
With/without CA When this test is carried out, the printer indicates the printer information
collecting (one digit: without sign). The procedure is the same as Test Code C0.
system
At the reset, CB When this test is carried out, the printer indicates the printer information
select and eject (one digit: without sign). The procedure is the same as Test Code C0.
direction Front, Back, not carried out (0,1,2).
Circuit time out CC When this test is carried out, the printer indicates the printer information
monitor timer (two digits: without sign). The procedure is the same as Test Code C0.
EMU/OPT D0 When this test is carried out, the printer indicates the printer information
changing (one digit: without sign). The procedure is the same as Test Code C0.
Printing speed D1 When this test is carried out, the printer indicates the printer information
initial value (one digit: without sign). The procedure is the same as Test Code C0.
Reserved D2 When this test is carried out, the printer indicates the printer information
(one digit: without sign). The procedure is the same as Test Code C0.
OPT D3 When this test is carried out, the printer indicates the printer information
information (one digit: without sign). The procedure is the same as Test Code C0.
changing
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Test Test Function
code
Reserved D4 When this test is carried out, the printer indicates the printer information
(three digits: without sign). The procedure is the same as Test Code C0.
Reserved D5 When this test is carried out, the printer indicates the printer information
(three digits: without sign). The procedure is the same as Test Code C0.
Reserved D6 When this test is carried out, the printer indicates the printer information
(three digits: without sign). The procedure is the same as Test Code C0.
Reserved D7 When this test is carried out, the printer indicates the printer information
(three digits: without sign). The procedure is the same as Test Code C0.
Reserved D8 Unsupported.
Reserved DF Unsupported.
Shading Test (E0)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook, shades (image reader) and then ejects the passbook
automatically.
Press D key to stop/end the test and eject passbook.
Image Reader Centre Shift Correcting Test (E1)
Inserting a passbook into the inserter triggers this diagnostic function. The printer
feeds the passbook and then searches the printed line (image reader). The printer
then ejects the passbook automatically and indicates the centre shift correcting
value information.
Press D key to stop/end the test
Level 0 Error Codes
The table below lists the error codes which can occur during diagnostic testing.
Other level 0 codes which occur during normal running of the printer are also
returned in M-data and are listed in the section “M-Data, Printer Firmware Error
Codes” in Refer toNCR 56XX/PERSONAS/662X/663X SELF-SERVICE FINANCIAL TERMINAL
DIAGNOSTIC STATUS CODE NOTEBOOK (B006-6273).
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Device Diagnostics
Error Code Meaning
1 T008 Reflecting sensor medium selection value.
T00F Prism sensor medium selection value.
T018 Correcting value clear.
T019 Sensor medium selection value clear.
T01A Printer information clear.
T01B Ribbon counter clear.
T01C Logging counter clear.
T01D All area clear.
T01E Correcting value and sensor medium selection value clear.
T01F Magnetic Stripe parameter clear.
T02E Extension FEPROM all clear.
T02F Low speed FEPROM clear.
58-5B Ribbon counter establishment.
60 Magnetic stripe parameter establishment.
A0-DF Correcting value/printer information establishment.
2 T108 Establishment of sensor outside inserter (S5) medium selection value became error
after inserting a passbook into the inserter at reflecting sensor medium selection
value. Sensor is dark (without passbook).
3 T20F Establishment of sensor outside inserter (S2, S3) medium selection value and
medium selection value margin became error after inserting a passbook into the
inserter at prism sensor medium selection value. Sensor is dark (with passbook).
Analogue to Digital value (dark) is below 215.
T30F Light axis slip check of sensor outside inserter (S2, S3) became error after inserting
a passbook into the inserter at prism sensor medium selection value. Medium
selection value margin is above Analogue to Digital value (normal) and Analogue to
Digital value (half light) is above 8. Medium selection value margin is above
Analogue to Digital value (normal) and Analogue to Digital value (half light) is below
8. Analogue to Digital value (dark) -
Analogue to Digital value (normal) is above 112.
The following diagnostic tests for the passbook printer are accessed via Device
Diagnostics on the System Application Main Menu. Looping is allowed on all tests.
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563 NCR SelfServ 84 ATM Service Manual
For general diagnostic information see the Diagnostics Overview chapter in the
Diagnostics section of this service manual.
Test Description
ACCEPT BOOK Enable the printer to accept a passbook.
If the accpet fails, the rest of the test is skipped.
Test times out if no passbook is entered within 5 seconds.
If the test times out, the printer is disabled and a check is made for a late event
READ TRACK 2 Reads and displays the contents of track 2 ( up to any detected error).
(IBM)
READ TRACK 3 Reads and displays the contents of track 3( up to any detected error).
(ISO/DIN)
DEFINE Allows user to set the end sentinel used in read/write operations.
MAGNETIC END Maximum is 2 digits, default is 3F (hex).
SENTINEL
DEFINE Allows the user to set the magnetic recording position used in magnetic track
VERTICAL read/write operations. A four digit number must be entered to specify the
MAGNETIC magnetic recording position, a four digit number of the form “wxyz” is interpreted
POSITION as wxy.z millimetres. Note that all 4 digits must be entered. If invalid data is
entered then the current value is unchanged and the user is prompted to re-
enter the number.
WRITE TRACK 2 Performs a read of the track and, if successful, performs a write of two different
(IBM) patterns of the maximum number of allowed characters.
If the original track image read and both writes were successful then a write with
the original track data is performed to restore the track.
If a read or write error occurs during these tests, the track on the passbook may
be left corrupted. Rewrite of the original data is not attempted if the test write
fails. The first test write pattern is ASCII zeros and the second pattern is
“0123456789” repeated until the track maximum is reached.
If the original track image read is blank then the test continues and a single
character “0” is written back to the track at the end of the test instead of re-
writing the original data.
Max characters = 37.
WRITE TRACK 3 As above but max. characters = 105 (ISO) or 45 (DIN).
(ISO/DIN)
EJECT BOOK Returns the passbook to the exit position and allows it to be removed.
PRINT LINE The user is requested to input a one or two digit number specifying the line to
print on. If no input is given the default of line one is used. A line of single wide
“LDTX” characters is then printed on the chosen, or default, line. Printing takes
into account the current document definition.
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NCR SelfServ 84 ATM Service Manual 564
Test Description
PRINT QUALITY Prints a line of “LDTX” double wide, followed by a line of “LDTX” single wide,
followed by a full character set single wide. Printing takes into account the
current document definition in order to print the maximum no. of characters
possible.
PAGE NUMBER Displays the current page number of the passbook in the printer. If this is the first
test after a book has been accepted, the book will not be moved the first time this
test is run.
PAGE Prompts the user for the number of pages to turn forward in the range 1 to 9
FORWARD inclusive and then issues a command to turn the number of pages requested.
Note that use of the PAGE NUMBER command will be required to validate this
printer function.
PAGE BACK Prompts the user for the number of pages to turn backward in the range 1 to 9
inclusive and then issues a command to turn the number of pages requested.
Note that use of the PAGE NUMBER command will be required to validate this
printer function.
BOOK Captures any passbooks present in the printer.
CAPTURE
EXERCISE Displays a sub-menu of 8 passbook motors. Selecting one of these menu options
MOTORS allows the user to test the motor specified. Those menu options marked “VERIFY”
require the user to visually the correct operation of the motor. Menu options
given are as follows:
MAIN FEED - VERIFY
PRINT HEAD
PLATEN HEAD UP/DOWN - VERIFY
PLATEN SHUTTER OPEN/CLOSE
PAGE ROLLER DRIVE - VERIFY
TURN PAGE SWING MECH
INK RIBBON FEED - VERIFY
HORIZONTAL MAG. STRIPE
All tests will fail if a passbook is present.
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Test Description
EXERCISE Displays a two-page sub-menu of the 9 passbook solenoids. Selecting one of
SOLENOIDS these menu options allows the user to test the solenoid specified. All tests
require visual verification. Menu options are as follows:
FRONT TRANSPORT PINCH
INSERTION GATE ROUTE
SHUTTER FOR HORIZ. MAG
MEDIA HOME POSITION
MID TRANSPORT PINCH
PUSH PAGE LINE FIND GRIP
REAR TRANSPORT PINCH
TURN PAGE BOOK GUIDE
CAPTURE ROUTE GATE
DEFINE Allows the user to define the dimensions of the passbook to be used. The user is
DIMENSIONS prompted for the following fields, with the default being the current value :
See next Type, Pitch, Feed, Left, Right, Length, Top, Bottom, Fold 1, Fold 2, P1, Pc1, Pc2, Sc1,
section for Sc2, Scan1, Scan2
details See next section for details
DISPLAY Allows the user to define the dimensions of the passbook to be used. The user is
DIMENSIONS prompted for the following fields, with the default being the current value:
Type, Pitch, Feed, Left, Right, Length, Top, Bottom, Fold 1, Fold 2, P1, Pc1, Pc2, Sc1,
Sc2, Scan1, Scan2
LINE SCAN Displays the number of the next blank line on the passbook as t-data.
CHECK LINE The user is requested to input a one or two digit number specifying the line to be
examined for any printed characters. If no line number is entered a default of line
one is used. The chosen, or default, line of the passbook is then scanned for any
printed characters, with the displayed t-data indicating if any were detected.
DEFINE Allows the user to define the default track type: ISO, IBM or DIN.
MAGNETIC
FORMAT
DEFINE PAGE Allows the user to configure the driver firmware for vertical scan support. The
SCAN user is prompted for the Barcode type (IBM or FUJITSU) and the total number of
pages in the passbook, with the default value of 7 being used if no value is
entered. For both page turning variants of the Passbook Printer the user will not
be offered the NCR barcode type.
DISPLAY PAGE Displays the current scan configuration (see Define Scan test).
SCAN
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Test Description
RS232 Performs an RS-232 turnaround test. A turnaround plug is required.
TURNAROUND
(RS232 printer
only)
RUN TO RUN Performs the following sequence of tests :-
ACCEPT
READ (track)
WRITE (track)
PAGE NUMBER
PRINT QUALITY
EJECT
CAPTURE
Note 1 : READ(track) and WRITE(track) are only performed if magnetic read/write
heads are configured.
Note 2 : In a run-to-run test, if no passbook is detected on an ACCEPT or no
passbook is present on a CAPTURE (with or without looping), then the RUN TO
RUN test is terminated.
DEFINE Allows the user to set the start sentinel used in read/write operations. Default
MAGNETIC depends on currently selected track (hex). Hitachi variant only.
START
SENTINEL
MAGNETIC BITS Allows the user to set the start number of magnetic bits per inch used in reading
PER INCH and writing magnetic stripe of the passbook.
DEFINE Allows the user to set the horizontal magnetic recording position used in
HORIZONTAL magnetic track read/write operations. A four digit number must be entered to
MAGNETIC specify the magnetic recording position, a four digit number of the form “wxyz” is
POSITION interpreted as wxy.z millimetres. Note that all 4 digits must be entered. If invalid
data is entered then the current value is unchanged and the user is prompted to
re-enter the number.
DEFINE Allows the user to set the number of times the printer will automatically retry a
MAGNETIC failed read or write operation. Default is 3.
RETRY COUNT
SENSOR Returns the current status of the printer sensors.
DIAGNOSTIC
TEST
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567 NCR SelfServ 84 ATM Service Manual
Test Description
REPORT Returns the revision details of all the currently installed firmware modules.
FIRMWARE
REVISIONS
(RS232 printer
only)
DOWNLOAD Allows the user to select a firmware module to download to the printer. The
FIRMWARE actual firmware data must be in the correct Hitachi format and it must reside on
(RS232 printer the disk drive of the ATM.
only)
Detail of Define Dimensions Test
You are prompted for the following fields, with the default being the current value.
For the definitions to be correct, the book being defined must be symmetrical.
Type
This should be set to 1 for a Horizontally stitched book or 2 for a Vertically stitched
book.
Feed
For 6 lpi, Feed should be set to 40. For 5 lpi, Feed should be set to 48.
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NCR SelfServ 84 ATM Service Manual 568
Width Left
1. Measure the width of the total printable area of the book, taking into
account space for left and right margins.
2. Multiply Width (in inches) by the number of characters per inch used.
For example, if Pitch is 12 cpi, then multiply Width by 12. This gives the
number of characters per printable line.
3. To get the Width Left subtract the total number of characters calculated
from the Width Right value (see below).
For example, for a book with Width = 4.75", total number of characters is
4.75 x 12 = 57
Therefore Width Left = Width Right - 57
= 96 - 57
= 39
Width Right
Character Size (cpi) Width Right
10 80
12 96
12.9 103
13.1 104
13.3 106
13.8 110
14 112
15 120
16.4 131
17.14 137
18 144
For example, if Pitch is 10 cpi, then Width Right should be set to 80.
If Pitch is 17.14 cpi, then Width Right should be set to 137.
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Length
Length does not have to be defined for a Horizontally stitched book.
For a Vertically stitched book the Length value is set to the number of printable
lines. For example, for the Vertical book diagram shown under ‘Vertically Stitched
Book’, Length would be set to 18.
Top Margin
For the top value, take the measurement, in inches, from the top of the book to the
bottom of the first print line.
Multiply the Top value by 240.
If Top is equal to 1 inch then the top value is 240.
If Top is equal to 0.8 inch then the top value is 192.
A default value of 240 is initially set.
Bottom Margin
This does not have to be set. A default value of 4 is initially set.
Fold 1 and Fold 2
Horizontally Stitched Book
Define the line number at the start of the non-printing zone and line number at the
end non-printing zone for horizontally stitched books, as shown in the following
examples:
20
1
19
2
18
3
17
4
16
5
15
6
Fold 1 Fold 1 7
14
(11)
13
8
(13) 9
12
11
10
10
11
9
12
8
13
Fold 2
7
14
Fold 2 15
6
(14) (12) 16
5
4
17
3
18
2
19
1
20
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Vertically Stitched Book
Subtract the Width Left from the Width Right and divide by 2. Add this value to the
Width Left value. This will give a value that is roughly at the centre of the book.
Fold 1 Fold 2
1
18
2
17
3
16
4
15
5
14
6
13
7
12
8
11
9
10
10
9
11
8
12
7
13
6
14
5
15
4
16
3
17
2
18
1
For Fold 1 subtract, for example 2, from this value.
For Fold 2, add, for example 2 to this value.
This +/- calculation may require fine-tuning as the value of 2 is only given as a
starting point.
For example, for a book with Width Left of 38 and Width Right of 96, Fold 1 would
be set at 65 and Fold 2 set at 69.
P1, PC1, PC2, SC1 AND SC2
These are provided for compatibility with RMX products and do not have to be
altered. Default values are 1, 1, 9, 1 and 9 respectively.
Scan 1
This is defined as the number of the first printable line. In the examples shown
under ‘Horizontally Stitched Book’, this would be 1.
Scan 2
This is defined as the number of the last printable line. In the examples shown
under ‘Horizontally Stitched Book’, this would be 24 (left-hand example) and 20
(right-hand example).
Device Self Test
Accessed via Device Self Tests on the System Application Main Menu, the page turn
passbook printer device self test is as follows:
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1. The passbook printer is enabled to accept a passbook. A message is
displayed for 10 seconds prompting the operator to enter a passbook. If a
passbook is not detected within the 10 seconds the test fails and jumps to
step 9. If a passbook is entered but cannot be successfully staged by the
printer the test fails and jumps to step 9. If a passbook is already present in
the reader at the start of the accept command then it is captured, and the
test is restarted. If capture operation fails the test jumps to step 9.
2. The current page number for the passbook is read.
3. An attempt is made to read track 3 as DIN format, if the read operation
returns a “read error” response, then the test attempts to read track 3 as ISO
Format, however if the read operation returns a “blank track” response, the
test will then attempt to read track 2 as IBM format. If all read attempts fail
then no write test will be performed and the self-test will jump to step 5.
4. A write track test is performed. The method by which the data is written onto
the track depends on the result of the previous read test. If the data was
read successfully as DIN or ISO format then a write track 3 is performed. If
the data was successfully read as IBM format then the a write track 2 is
performed.
5. A print quality test is performed.
6. The passbook pages are turned one page forward followed by one page
backwards.
7. The passbook is ejected. The operator is prompted to remove the passbook
and given 10 seconds to do so. If the passbook is removed then the operator
is prompted to validate the print quality, the book will not be captured and
the test jumps to step 9. If the eject fails then there will be no attempt to
capture the book and the test jumps to step 9.
8. The passbook is captured
9. The passbook printer is disabled to prohibit the entry of any further
passbooks.
Tallies
Tally Description
BOOKTRAN A passbook enters the transport.
READ_OPS A read is attempted for the first time.
READ_ERR A track cannot be read correctly after a full set of retries (three).
READ_RTY A track is read following a retry.
BLANKTRK A blank track is detected.
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Tally Description
WRTE_OPS A write is attempted for the first time.
WRTE_ERR A read after write check fails after a full set of retries (three).
WRTE_RTY A read after write check is successful following a retry.
COM_OPS A communication between driver and printer, commands and status.
COM_FAIL Printer operation failed due to a comms failure.
EJCT_OPS An eject is attempted for the first time.
EJCT_JAM An eject attempt fails, for example, book jam.
EJCT_RTY An eject is successful following a retry.
JAM A jam is detected.
JAM_RTY A jam is cleared following a retry.
PRINTLIN A line is printed.
SHTR_JAM A shutter jam is detected.
SHTR_SEN A sensor failure is detected.
CAPT_OPS A capture is attempted for the first time.
CAPT_RTY A capture is successful following a retry.
CAPT_ERR A capture attempt failed.
CAPTURED A passbook is captured.
REMOVED A passbook is removed following an eject. (If another command is received before
the passbook is taken, the tally will not be incremented).
TURN_OPS A Page Turn Backward/Forward command is successful
Note: The tally counts the number of pages sent by the command.
TURN_RTY Retry count for Page Turn Backward/Forward commands.
TRN_FAIL Unsuccessful Page Turn commands.
S_DATA
S_DATA Meaning
00 GOOD (No error).
01 ROUTINE (Minor fault).
02 WARNING (May require attention).
03 SUSPEND (Possible customer tampering).
04 FATAL (Requires immediate attention).
Note: Diagnostic testing severity will either be good or routine.
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M_status
Refer to NCR 56xx/personas/662x/663x Self-service Financial Terminal Diagnostic
Status Code Notebook (B006-6273).
ADJUSTMENTS
This section describes the adjustments on the passbook printer. These are
grouped into the sections:
l Customization Adjustments - The mechanical adjustments to customize the
printer to accept passbooks of a particular size.
l Data Adjustments - Adjustments made, with power on the printer, by entering
data under Level 0 Diagnostics Selected Test No. 60.
Customization Adjustments
Adjustment for Passbook Width
Note: Not applicable on printers in SelfServ 54 ATMs.
When shipped from the factory the printer is set for passbook width 136 mm (5.35
in.). If the passbooks to be used are outside this measurement proceed as follows:
For passbooks between 120 mm (4.72 in.) and 142 mm (5.59 in.) wide inclusive it is
necessary to adjust the following parts:
l Escutcheon guide (outer guide)
l Inserter guide (inner guide)
l Width sensor
For passbooks between 147 (5.78 in.) mm and 165 mm (6.49 in.) wide inclusive it is
necessary to adjust the same parts as above and to add an extra page turning
roller.
Note 1: Do not secure the width sensor in a position that is more than 15 mm less
than the passbook width as it is used for checking the passbook width.
Note 2: Making W1 and W2 too wide will cause passbook skew. Refer to the
following figure.
Note 3: Making W1 and W2 too narrow will cause transport errors. Refer to the
following figure.
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Passbook Width Settings
W3
Sensor Assembly
Front
Transport
W2
Inserter Guide
Paper Tray
W1
Escutcheon Guide
Escutcheon
Wp
Passbook
(Horizontal / Vertical)
Item Value Setting
Escutcheon W1 W1 = W p Maximum + 1.0 mm
Inserter Guide W2 W2 = W p Maximum + 0.5 mm
Width Sensor W3 W3 less than Wp (10-15 mm)
Escutcheon Guide
Note: Not applicable on printers in SelfServ 54 ATMs.
1. Unscrew and remove the three screws securing the escutcheon plate and
foam in position.
2. Unscrew and remove the four screws securing the escutcheon guide to the
escutcheon.
3. Position a passbook in the printer entry slot so that the left-hand side of the
passbook is against the left-hand reference edge. Position the escutcheon
guide, on the passbook entry shelf, so that the angled side is just touching
the right-hand side of the passbook. Mark the rib on the escutcheon guide
which is nearest to the inside right-hand edge of the printer entry slot.
4. Using a hacksaw, cut the escutcheon guide at the marked rib and discard the
unwanted piece of the escutcheon guide.
5. Secure the escutcheon guide in position with the screws removed in step 2.
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575 NCR SelfServ 84 ATM Service Manual
6. Replace the escutcheon plate and foam and then secure in position with the
screws removed in step 1.
Foam sheet
Cover plate
Escutcheon
Guide
Inserter Guide
Note: Not applicable on printers in SelfServ 54 ATMs.
1. Move the print head assembly to the mid position then lift up.
2. Remove the ribbon cartridge.
3. Lift up the rear inserter transport into the open position using the levers at
each side.
Lever
Rear Inserter
Transport
Screws
Lever
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4. Unscrew and remove the two screws at each side of the front inserter
transport.
5. Carefully remove the front inserter transport from the paper tray.
6. Unscrew and remove the two screws securing the inserter guide to the
paper tray.
7. Unscrew and remove the two screws securing the inserter stopper to the
paper tray.
8. Move the inserter guide and inserter stopper to match the passbook width
and then secure in position with the screws removed in steps 6 and 7.
Paper Tray
Screws
Inner
Inserter Guide
9. Replace the front inserter transport and secure in position using the screws
removed in step 4.
10. Close the rear inserter transport.
11. Replace the ribbon cartridge then push the print head assembly down.
12. Turn the ribbon feed knob clockwise to remove ribbon slack.
13. Move the print head carrier fully to the left and right several times and check that the
ribbon does not come out of the ribbon guide.
Width Sensor
Width Sensor
Screw
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577 NCR SelfServ 84 ATM Service Manual
1. Unscrew and remove the screw securing the width sensor assembly to the
bracket.
2. Move the width sensor assembly 10 - 15 mm (0.39 in. - 0.59 in.) less than the
passbook width and then secure in position with the screw removed in the
previous step.
Note 1: Do not secure the width sensor in a position that is more than 15 mm
(0.59 in.) less than the passbook width as it is used for checking the passbook
width.
Automatic Page Turning Unit
The following diagram shows the factory default setting for the passbook width.
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Automatic Page Turning Unit Adjustment Procedures
The following diagram shows the setting for passbooks between 147 mm and 165
mm wide inclusive.
1. Remove the snap-off section on both forward and backward shutters.
2. Unscrew and remove the two screws securing the PG shutter guide to the
side frame.
3. Re-position the PG shutter guide against the side frame and secure in
position with the screws removed in the previous step.
4. Ensure that the PG shutter guide is in a central position in relation to the
forward/backward shutters.
5. Open and close the forward and backward shutters using the gear wheel on
the right-hand side of the printer and ensure that the PG shutter guide is
clear.
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6. Unscrew and remove the screw securing the gear cover in position. Remove
the gear cover from the printer.
Roller Cap
Screw
Spare PG
Roller
Spring Spring
Screw
PG Roller
PG Roller
PG Shutter Shaft
Stop
Gear Cover
Screw
7. Unscrew and remove the screw securing the spare PG roller in the storage
position. Remove the spare PG roller.
8. Unclip the cap and then secure the spare PG roller to the PG roller shaft with
the screw that secured it in the storage position. Insert the cap into the spare
PG roller.
9. Unscrew and remove the PG shaft spring screw.
10. Move the spring along the guide shaft to the PG roller 4 position.
11. Unclip the PG shutter stop from the PG shaft.
12. Re-install the PG shutter stop in the PG roller 4 position.
13. Re-attach the spring and replace the PG shaft spring screw.
Data Adjustments
After the mechanical adjustments are made, fine adjustments to the printer are
made by setting data into memory using level 0 diagnostics MS Parameter Set Up
(60). See Diagnostics section.
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CABLES AND CONNECTORS
RS232 printer
The following diagram shows the main logic areas of the printed circuit boards of
the page turning passbook printer and the locations of the internal connectors.
MS Head H4B H4A
RX316 PCB
B0 RX315 PCB
H4
B1
B3
RX301 PCB
G0
Control Panel B1 K1
RX304 PCB
J10 J30 CIMR
CIMR PCB J50 Sensor Head
CN3 Inlet 100-240V AC in
CN1
CN2 Power Supply PCB
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USB printer
Control board (RX906) layout and connector assignments are shown below.
Control panel
MS Head USB
CIMR sensor head
Connector Pins Description
S1 1-3 Media withdrawal sensor (S2)
4-6 Media Detection sensor (S3)
7-9 Media width sensor (S5)
11-13 Magnetic head home position sensor (S6)
14-16 Print head home position sensor (S7)
17-19 Inserter shutter sensor (S24)
S2 4-6 CIMR sensor (S29/S30)
7-9 Page turn roller home position sensor (S10)
10-12 Top end sensor (S4)
13-16 Page turn detection sensor 1 (S25)
17-20 Page turn detection sensor 2 (S26)
21-23 Capture detection sensor (S12)
24-27 Capture box empty sensor (S21/S22)
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Connector Pins Description
SOLO 1-2 Platen solenoid
4-6 Inserter shutter solenoid
7-9 Shutter solenoid
M1 PR head carrier motor
M2 Form handling motor
M3 MS driving motor
M4 Page turning motor
PH1 and PH2 Printhead
MH Magnetic head
X2 CIMR sensor head
GO Control Board
PO Power
USB USB
REMOVAL AND REPLACEMENT (RS 232 ONLY)
CAUTION
Remove power to the ATM before plugging or unplugging the
printer power to avoid damaging the printer.
Remove power to the ATM before disassembling any part of
the printer.
Electrostatic Discharge may damage the printed circuit
boards. Wear a grounded wrist strap and use a static mat or
other ESD protected work surface whenever you work on the
printed circuit boards.
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Removing The Print Head
1. Move the print head carrier to the middle of its travel using the green tab.
2. Lift the print head carrier up until it clicks into position.
3. Lift both ends of the ribbon cartridge at the same time and then remove it
from the printer.
Ribbon Cartridge
4. Press the print head carrier down.
5. Move the printing head to the right-hand side of the printing unit and then
lift it until it clicks into position.
6. Unscrew and remove the screws securing the printing unit top frame to the
printing unit side frame.
7. Loosen the screws securing the printing unit top frame to the page turning
unit side frame.
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8. Lift the printing unit top frame up to gain access to the print head cable.
9. Unclip the plastic cover and print head cable from the print head carrier.
10. Remove the bar code reader from the print head carrier.
11. Disconnect the ribbon connector from the print head connector.
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12. Unscrew and remove the two screws securing the print head to the print
head carrier.
13. Carefully thread the print connector and ribbon cable through the carrier
and remove the print head.
Re-installing the Print Head
1. Ensure that the earth spring is in position inside the print head carrier.
2. The replacement of the print head is the reverse of the removal procedures.
Removing The Power Supply Unit
Unscrew and remove the two screws securing the gear cover in position. Remove
the cover.
3. Disconnect the A0 fan connector from the RX315 board.
4. Disconnect the B0 connector from the RX315 board.
5. Thread the B0 connector and harness through the PRU motor cover.
6. Unscrew and remove the screw securing the earth wire to the bottom
chassis.
7. Unscrew and remove the four screws securing the power supply unit in
position.
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8. Remove the power supply unit from the printer in the direction indicated on
the illustration.
Power Supply RX315
Unit PCB Board
B0 Connector
PRU Motor Cover
Screws
Gear Cover
Power Supply
Unit
Earth
Wire
Screws
RX315 A0 Connector
PCB Board
Re-installing the Power Supply Unit
The replacement of the power supply unit is the reverse of the removal
procedures.
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TROUBLESHOOTING
Error Possible root causes Isolation Resolution
USB USB or power cable Check cable Re-connect cable
communications disconnected from printer or
error core
Application hang CEN-XFS reset and
reset SOH. Or hard
reset of ATM.
USB or power cable faulty Replace and retest Replace cable.
Control board Device faulty Replace printer.
failure
Too many Magnetic head is dirty Check for dirt/debris Clean with isopropyl
consecutive read alcohol
errors Fault with connection to Check cable Re-connect cable
magnetic head
Magnetic head faulty Check using test If not faulty, replace
passbook printer.
Too many Magnetic head is dirty Check head for Clean with isopropyl
consecutive write dirt/debris alcohol
errors Fault with connection to Check cable Re-connect cable
magnetic head
Magnetic head faulty Check using test If not faulty, replace
passbook printer.
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Error Possible root causes Isolation Resolution
Too many Foreign media blocking Check transport and Use test passbook to
consecutive transport or paper path paper path for debris verify transport is
passbook jams clear.
Passbook width sensor set Check passbook width Adjust passbook
incorrectly sensor against width sensor
passbook width
Passbook escutcheon guide set Check escutcheon Adjust escutcheon
incorrectly guide against guide
passbook width
Passbook inserter guide set Check inserter guide Adjust inserter guide
incorrectly against passbook
width
Passbook printer height set Check printer height Adjust printer height
incorrectly with respect to facia
insert moulding
Passbook throat Passbook jam Check transport and Clear jam and use test
jam paper path passbook to verify
Dirty or blocked sensor Check sensor for Clean sensor/remove
dirt/debris debris
Passbook width sensor set Check passbook width Adjust passbook
incorrectly sensor against width sensor
passbook width
Passbook escutcheon guide set Check escutcheon Adjust escutcheon
incorrectly guide against guide
passbook width
Passbook inserter guide set Check inserter guide Adjust inserter guide
incorrectly against passbook
width
Passbook printer height set Check printer height Adjust printer height
incorrectly with respect to facia
insert moulding
Passbook Passbook jam Check transport Clear jam and use test
capture jam passbook to verify
Capture bin full Check bin Empty bin
Dirty or blocked sensor Check sensor for Clean sensor/remove
dirt/debris debris
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589 NCR SelfServ 84 ATM Service Manual
Error Possible root causes Isolation Resolution
Page turning Passbook jam Check page turn mech Clear jam and use test
mechanism jam passbook to verify
Print head needs Print head near end of life Replace print head
replaced soon /
now
Ribbon needs Ribbon near end of life Replace ribbon
replaced
soon/now
Capture bin Bin full Empty bin
full/nearly full Capture bin sensor dirty or Check sensor for Clean sensor/remove
blocked dirt/debris debris
Fault Finding
The following section on troubleshooting provides information to help in
determining the cause of passbook printer malfunctions.
Test Points
Test points are located on the control pcb and can be used to diagnose sensor and
power failures.
Note: Voltages should be measured under actual load conditions, so ensure that
all the connectors are properly connected before measuring the voltage levels.
Make sure that the meter probe does not contact the bottom chassis when
checking voltages.
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RS232 printer - The test points are accessed by removing the cover located at the
front bottom right-hand side of the printer:
Cover
RX315 PCB
+5V +16V GND
+3.3V +12V +42V
USB printer - The test points are accessed by removing the cover located on the
side of the printer:
Faults on the RS232 printer
1. The printer will not operate when the power switch is turned on.
Preconditions:
l The power is properly applied
l The operation panel connecting G0 connector on the RX315 is correctly
connected.
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No. Symptom Remedy
1 All lamps on the Check that the B0 connector on the RX315 and
operation panel do not CN2, CN3 connectors on Power Supply is correctly
come on when the connected.
power switch is turned Check +42V output voltage using the DC output on
on. the RX315. If the voltage is out of range, replace
2 An error code is Power Supply.
displayed on the status Check +5V output voltage using the DC output
indicator. connector on the RX301. If the voltage are out of
range, replace the RX315. Troubleshoot according
to the indicated error code.
3 The power lamp comes Check +3.3V output voltages using the DC output
on, but the printer is not connector on the RX301. If the voltage are out of
initialized. range, replace the RX301.
Replace the operator panel assembly.
2. Status indication (2320). An undefined passbook detected.
No. Symptom Remedy
1 More that one media is inserted during a Remove the passbooks from
transaction. PBM.
Check shutter solenoid,
2 The shutter does not move correctly. Readjust.
Replace the shutter solenoid.
3. Status indication (3101,3102). Transistor short mode check error
(3103,3104).
No. Symptom Remedy
1 All the status Check that the H1 connector on the RX301 and the
H1 connector on the RX315 is correctly connected
Check that the FFC connecting the H2 connector on
the RX301 and the H2 on the RX315 is correctly
connected (Connector should locked correctly)
Replace the RX315
Replace the RX301
Replace the Power Supply
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4. Status indication (32xx,340x) Print head driver echo check error.
No. Symptom Remedy
1 The A8 connector on Plug in the A8 connector on the RX315. (Connector
the RX315 is should be locked correctly).
unplugged. Inspect the A8 connector pins for foreign materials
and Clean them. (Connector should be locked
correctly).
2 The printer operates
Replace the print head FFC.
normally if the A8
Replace the print head.
connector on the
Replace the Power Supply when +42V source is no
RX315 is detached once
Output (Measure the resistance between +42V and
and then plugged in
SG(FG)).
again.
Check that H1 connector on the RX301 and the H1
3 Each pin of the A8
connector on the RX315 is correctly connected.
connector on the
Check that the FFC connecting the H2 connector on
RX315 is shorted with
the RX301 and H2 on the RX315 is correctly
the frame ground.
connected (Connector should locked correctly).
Replace the RX315.
4 Other states. Replace the RX301.
Replace the Power Supply.
5. Status indication (330x) Solenoid driver transistor open mode check error.
No. Symptom Remedy
1 All the status. Check that the H1 connector on the RX301 and the
H1 connector on the RX315 is correctly connected.
Check that the FFC connecting the H2 connector on
the RX301 and the H2 on the RX315 is correctly
connected (Connector should locked correctly).
Replace the RX315.
Replace the RX301.
Replace the Power Supply.
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6. Status indication (3501,3503). Shutter solenoid driver transistor open mode
check error.
Preconditions: The E3 connector on the RX315 is correctly connected.
No. Symptom Remedy
1 The printer operates Inspect the connector pins for foreign materials and
normally if the E3 clean them.
connector on the Replace Shutter solenoid. (Magnet disconnection or
RX315 is detached once defective) (Cable disconnection) (Defective staking
and then plugged in of the connector).
again. Check that the H1 connector on the RX301 and the
2 No conductivity H1 connector on RX315 is correctly connected.
between the two input Check that the FFC connecting the H2 connector on
lines of the E3 the RX301 and the H2 on the RX315 is correctly
connector. (Measure connected (Connector should locked correctly).
the resistance between Replace the RX315.
them.) Replace the RX301.
Replace the Power Supply.
3 Other status.
7. Status indication (3502,3504) MS shutter solenoid driver transistor open
mode check error.
Preconditions: The E3 connector on the RX315 is correctly connected.
No. Symptom Remedy
1 The printer operates Inspect the connector pins for foreign materials and
normally if the E3 clean them.
connector on the Replace Shutter solenoid. (Magnet disconnection or
RX315 is detached once defective) (Cable disconnection) (Defective staking
and then plugged in of the connector).
again. Check that the H1 connector on the RX301 and the
2 No conductivity H1 connector on RX315 is correctly connected.
between the two input Check that the FFC connecting the H2 connector on
lines of the E3 the RX301 and the H2 on the RX315 is correctly
connector. (Measure connected (Connector should locked correctly).
the resistance between Replace the RX315.
them.). Replace the RX301.
Replace the Power Supply.
3 Other status.
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8. Status indication (3505) Platen solenoid echo check error.
Preconditions: The E3 connector on the RX315 is correctly connected.
No. Symptom Remedy
1 The printer operates Inspect the connector pins for foreign materials and
normally if the E3 clean them.
connector on the Replace Platen solenoid. (Magnet disconnection or
RX315 is detached once defective) (Cable disconnection) (Defective staking
and then plugged in of the connector).
again. Check that the H1 connector on the RX301 and the
2 No conductivity H1 connector on the RX315 is correctly connected.
between the two input Check that the FFC connecting the H2 connector on
lines of the E3 the RX301 and the H2 on the RX315 is correctly
connector. (Measure connected (Connector should locked correctly).
the resistance between Replace the RX315.
them). Replace the RX301.
Replace the Power Supply.
3 Other status.
9. Status indication (3601) FHU step motor echo check error.
Preconditions: The E1 connector on the RX315 is correctly connected.
No. Symptom Remedy
1 The printer operates Inspect the connector pins for foreign materials and
normally if the E1 clean them.
connector on the Replace the FHU step motor. (Motor disconnection
RX315 is detached or defective) (Cable disconnection) (Defective
once and then plugged staking of the connector).
in again. Check that the H1 connector on the RX301 and the
H1 connector on the RX315 is correctly connected.
Check that the FFC connecting the H2 connector on
the RX301 and the H2 on the RX315 is correctly
2 Other status. connected (Connector should locked correctly).
Replace the RX315.
Replace the RX301.
Replace the Power Supply.
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595 NCR SelfServ 84 ATM Service Manual
10. Status indication (3701) Print head dot alarm.
No. Symptom Remedy
1 All the Check that the H1 connector on the RX301 and the H1 connector
status. on the RX315 is correctly connected.
Check that the FFC connecting the H2 connector on the RX301
and the H2 on the RX315 is correctly connected (Connector
should locked correctly).
Replace the RX301.
Replace the RX315.
Replace the Power Supply.
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11. Status indication (41xx). Sensor dark check error.
No. Symptom Remedy
1 All the Check that the H1 connector on the RX301 and the H1 connector
status. on the RX315 is correctly connected.
Check that the FFC connecting the H2 connector on the RX301
and the H2 on the RX315 is correctly connected (Connector
should locked correctly).
Replace the RX301.
Replace the RX315.
Replace the Power Supply.
Replace the sensor.
12. Status indication (4200,4400) Sensor failure during MSU read/write
operation.
Preconditions: The B8 connector and the E4 connector on the RX315 is
correctly connected.
No. Symptom Remedy
1 The printer wrongly Extract the B8 connector on the RX315 once and
continues to detect the then connect it again.
magnetic head, Inspect the B8 connector pins for foreign materials.
although the magnetic Clean the magnetic head home position sensor.
head has moved out of Replace the magnetic head home position sensor.
its home position in the Check the cause of the roughness of the MS head
T/M program (Sensor carrier.
test.). Replace the lead screw, MS head carrier, screw nut,
2 The printer fails to etc., if necessary.(LC4)
detect the magnetic Replace the MSU pulse motor.
head, although the Check that the B8 connector is correctly connected.
magnetic head stays at Check that the E4 connector on the RX315 is
its home position in the correctly connected.
T/M program (Sensor Check that the H1 connector on the RX301 and the
test.). H1 connector on the RX315 is correctly connected.
Check that the FFC connecting the H2 connector on
3 The MS head carrier
the RX301 and the H2 on the RX315 is correctly
does not move
connected (Connector should locked correctly).
smoothly right and left
Replace the RX315.
by hand.
Replace the RX301.
4 Other status. Replace the Power Supply.
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597 NCR SelfServ 84 ATM Service Manual
13. Status indication (4210) Print head carrier motor home position error. (Bxxx)
Print head carrier motor operation time out.
Preconditions:
l This error occurs during the carrier operation.
l The A6 connector and the A7 connector on the RX315 is correctly
connected.
No. Symptom Remedy
1 An excessive load is on Remove paper jam.
the carrier moved Check that the print head carrier home position
horizontally by hand sensor correctly attached.
after the power switch Check for no damage on the support rail.
is turned off. Readjust the carrier belt tension.
2 This error is caused by Check and readjust parallelism of the support rail.
paper jam at the Check that the A6 connector on the RX315 is
carrier. correctly connected.
Clean the print head home position sensor.
Replace the print head home position sensor.
Check that the A7 connector on the RX315 is
3 An error is detected in correctly connected. Replace the pulse motor.
the print head carrier Check that the H1 connector on the RX301 and the
home position sensor H1 connector on the RX315 is correctly connected.
when checking by the Check that the FFC connecting the H2 connector on
T/M test (Sensor test.). the RX301 and the H2 on the RX315 is correctly
connected (Connector should locked correctly).
4 Other status.
Replace the RX315.
Replace the RX301.
Replace the Power Supply.
14. Status indication:
l (6xxx) Forms ejection error
l (7xxx) Forms retraction error
l (8xxx) Paper or foreign subject detection error during powering up
l (9xxx). FHU pulse motor time out (feeding)
l (Axxx) FHU pulse motor time out (ejection).
Preconditions: The E1 connector on the RX315 is correctly connected.
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No. Symptom Remedy
1 Paper is Extract the E1 connector on the RX315 once and then
jamming. connect it again.
Inspect the E1 connector pins for foreign materials.
Remove any paper jam. Check the printing, line feed, and
ejecting operations in the T/M program (Print test.). If paper
jam occurs also in the test, check the paper path with the
2 The form has
following steps:
been ejected
a. If the MS shutter remains open, see symptom (21).
correctly.
b. If paper is skewed, see sympton (25).
c. Feed forms by hand and check if the form becomes
entangled. If any trouble, readjust the corresponding
section.According to symptom (26) find the defective sensor.
3 The form has Readjust the paper path and the belt tension.
been shunted Replace the FHU pulse motor.
correctly.. Check that the H1 connector on the RX301 and the H1
connector on the RX315 is correctly connected.
Check that the FFC connecting the H2 connector on the
RX301 and the H2 on the RX315 is correctly connected
4 Other status. (Connector should locked correctly).
Replace the RX315.
Replace the RX301.
Replace the Power Supply.
15. Status indication (Cxxx) MSU pulse motor time out.
Preconditions:
l This error occurs during the magnetic head read/write operation.
l The B8 connector and the E4 connector on the RX315 is correctly
connected.
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599 NCR SelfServ 84 ATM Service Manual
No. Symptom Remedy
1 The printer wrongly Extract the B8 connector on the RX315 once and
continues to detect the then connect it again.
magnetic head, Inspect the B8 connector pins for foreign materials.
although the magnetic Clean the magnetic head home position sensor.
head has moved out of Replace the magnetic head home position sensor.
its home position in the Check the cause of the roughness of the MS head
T/M program (Sensor carrier. Replace the lead screw, MS head carrier,
test.). screw nut, etc., if necessary.
2 The printer fails to Replace the MSU pulse motor.
detect the magnetic Check that the B8 connector is correctly connected.
head, although the Check that the E4 connector on the RX315 is
magnetic head stays at correctly connected.
its home position in the Check that the H1 connector on the RX301 and the
T/M program (Sensor H1 connector on the RX315 is correctly connected.
test.). Check that the FFC connecting the H2 connector on
the RX301 and the H2 on the RX315 is correctly
3 The MS head carrier
connected (Connector should locked correctly).
does not move
Replace the RX315.
smoothly right and left
Replace the RX301.
by hand.
Replace the Power Supply.
4 Other status.
16. Status indication (Cxxx) Page turning pulse motor time out.
Preconditions:
l This error occurs during the page turning operation.
l The B7 connector and the A3 connector on the RX315 is correctly
connected.
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NCR SelfServ 84 ATM Service Manual 600
No. Symptom Remedy
1 Paper Extract the B7 connector on the RX315once and then connect it
jamming. again.
Inspect the B7 connector pins for foreign materials.
Clean the magnetic head home position sensor.
Check that the A3 connector on the RX315 is correctly connected.
Remove any paper jams. the printing, line feed, and ejecting
operations in the T/M program (print test). If paper jam occurs
also in the test, check the paper path with the following steps:
a. If paper is skewed, see symptom (25).
b. Feed forms by hand and check if the form becomes entangled.
If any trouble, readjust the corresponding section. Readjust the
2 Other
paper path and the belt tension.
status.
Replace the page turning home position sensor.
Replace the page turning step motor.
Check that the H1 connector on the RX301 and the H1 connector
on the RX315 is correctly connected.
Check that the FFC connecting the H2 connector on the RX301
and the H2 on the RX315 is correctly connected (Connector
should locked correctly).
Replace the RX315.
Replace the RX301.
Replace the Power Supply.
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601 NCR SelfServ 84 ATM Service Manual
17. Status indication (E800,E9xx,Fxxx) Magnetic stripe read/write error.
No. Symptom Remedy
1 Magnetic head Insert the proper medium in the correct direction
read/write operation is and operate the machine again.
performed with no Connect the H4 connector on the RX315. (The
magnetic stripe on the connector should be locked correctly.)
medium. (reverse Extract the H4 connector once and plug in again.
insertion of passbook, Check the correction values for paper feeding.
improper media.). (Correction value for the roller diameter.)
2 The H4 connector on Perform the T/M program (sensor test) to check the
the RX315 is detached. detection sensor.If any trouble is found, clean or
replace the sensor.
Clean the magnetic head.
Replace the magnetic head assembly.
3 The magnetic stripe
Check that the H1 connector on the RX301 and the
read/write position is
H1 connector on the RX315 is correctly connected.
wrong.
Check that the FFC connecting the H2 connector on
the RX301 and the H2 on the RX315 is correctly
connected (Connector should locked correctly).
4 Other status. Replace the RX315.
Replace the RX301.
Replace the Power Supply.
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18. Status indication (E001) The turning-over height error.
No. Symptom Remedy
1 The code is repeated Replace page turning rollers.
whenever a the page Adjust page turning roller gap.
turning executed. Page Adjust page turning position.
turning rollers are Clean page turning rollers.
worn out. Passbook problem. (out of specification).
2 Page turning roller gap If the sensors' connections are wrong, connect
adjustment is out of correctly.
spec. If the sensors are wrong themselves, replace them.
Replace the RX301.
3 Correction value of
Replace the RX315.
page turning position is
Check (25).
out of spec.
Replace the page turning unit.
4 Passbook skew is large.
Page turning height
sensors 1,2 can not
detect media.
5 Other status.
19. Memory check error.
No. Symptom Remedy
1 Status indication (OE x) Turn power off once and on again.
appears. Load the program once and on again.
2 Status indication (AE x) Check that the H1 connector on the RX301 and the
appears. H1 connector on the RX315 is correctly connected.
Check that the FFC connecting the H2 connector on
3 Status indication (AEEx)
the RX301 and the H2 on the RX315 is correctly
appears.
connected (Connector should locked correctly).
Replace the RX301.
NOTE: "x" means
Replace the RX315.
memory address.
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603 NCR SelfServ 84 ATM Service Manual
20. On-line data error.
No. Symptom Remedy
1 An error occurs in the Check that the FFC connecting the B3 connector on
T/M program. (External the RX315 and the B1 on the RX304 is correctly
loop test.) connected (Connector should locked correctly).
Extract the interface connector and plug in again.
(Check if the terminator is connected.).
Check that the H1 connector on the RX301 and the
H1 connector on the RX315 is correctly connected.
Check that the FFC connecting the H2 connector on
2 No error occurs in the the RX301 and the H2 on the RX315 is correctly
T/M program. (External connected (Connector should be locked correctly).
loop test.). Check if instruction data from the host computer is
correct. (Print data in the receive buffer and gather
data by the T/M program.).
Replace the RX301.
Replace the RX315.
Replace the RX304.
21. MS shutter malfunction.
No. Symptom Remedy
1 The MS shutter does Reset the MS shutter to the paper guide.
not work. Check that the MS shutter does not come in contact
2 The MS shutter is not with other parts by moving the MS shutter by hand.
attached to the paper Check MS shutter spring.
guide. (MS shutter does Replace Ms shutter solenoid assembly.
not close completely, Replace MS shutter.
so there is a crevice
between MS shutter
and the paper guide.).
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22. Ribbon feed error.
No. Symptom Remedy
1 The ribbon does not Replace the ribbon cartridge.
advance at all. Readjust the print head gap.
Check the ribbon feed mechanism.
2 The ribbon advances, a. If ribbon feed belt is damaged, replace it.
but feed rate is too b. Check that all gears are properly engaged. If not,
slow. readjust and lubricate them.
c. If the ribbon feed pulley does not work, replace it.
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23. Forms setting failure.
Preconditions: Paper more than 70mm length is set in the chute.
No. Symptom Remedy
1 FHU pulse motor does Check if the left-end sensor, detection sensor, and
not operate when withdrawal sensor operate properly in the T/M
initializing. program (Sensor test). If anything wrong,
a. Clean the corresponding sensor.
b. Check connection of the corresponding sensor,
and extract the connector once and connect it
again.
c. Extract the B4 connector on the RX315 once and
2 Although a form is set,
connect it again.
the chute fails to draw
d. Replace the corresponding sensor.
in paper.
Check if there is a hole on the form at the sensing
position of the left-end sensor or the withdrawal
sensor.
Check that the E1 connector on the RX315 is
correctly connected.
3 Forms are fed into the Check that the H1 connector on the RX301 and the
chute, but soon ejected H1 connector on the RX315 is correctly connected.
without normal Check that the FFC connecting the H2 connector on
operation. the RX301 and the H2 on the RX315 is correctly
connected (Connector should locked correctly).
Replace the FHU pulse motor.
Replace the RX315.
Replace the RX301.
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24. Printing problems
No. Symptom Remedy
1 The printed characters Check if the ribbon advances properly. If not, take
are blurred. measures in symptom (22).
2 Dot missing. Replace the ink ribbon.
Check if the platen is clamped during printing
3 The printed characters
operation. Readjust the print head gap.
are inclined.
Relocate the print head.
4 The printed characters Readjust the belt tension for print head carrier.
are condensed. Readjust the correction values for paper feeding.
5 Character missing. (Roller diameter and backlash.
Readjust the belt tension for the form feed rollers.
6 When vertically-
Replace the print head.
enlarged characters
Replace the print head carrier motor.
are printed, the upper
Check that the FFC connecting the H2 connector on
half and lower half
the RX301 and the H2 on theRX315 is correctly
overlap each other at
connected (Connector should locked correctly).
the partition line.
Check if instruction data from the host computer is
7 When vertically- correct. (Print data in the receive buffer and gather
enlarged characters data by the T/M program.).
are printed, the upper Replace the RX315.
half and lower half Replace the RX301.
separate at the
partition line.
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25. Paper skewing.
No. Symptom Remedy
1 Even if forms are Check if the MS shutter opens and closes properly.
properly set along the If not, take measures in symptom (21).
left paper guide, they Check for no gap between the feed roller and the
are skewed over the pressure rollers.
print specifications. Check if there are any bits of paper particles left in
2 The printed lines are the paper path.
inclining gradually from Replace the pressure rollers, drive rollers.
the first print line to the
last print line.
26. Wrong sensor information relevant to forms eject/shunt.
No. Symptom Remedy
1 The form is properly Clean the corresponding sensor.
ejected. However, the b. Extract the B4 connector on the RX315 once and
sensor information connect it again.
tells us that paper is Replace the corresponding sensor.
present at the Check that the FFC connecting the H2 connector on
detection sensor. the RX301 and the H2 on the RX315 is correctly
2 Abnormal sensor connected (Connector should locked correctly).
operation is found Check if instruction data from the host computer is
when form sensor correct. (Print data in the receive buffer and gather
located in the paper data by the T/M program.).
path are checked in the Replace the RX315.
T/M program (Sensor Replace the RX301.
test).
3 Other status.
Faults on the USB printer
1. The printer will not operate when the power switch is turned on.
Preconditions:
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NCR SelfServ 84 ATM Service Manual 608
l The power is properly applied.
l The control panel connector P0 on the control board is correctly
connected.
No. Symptom Remedy
1 All lamps on the Check that connector P0 on the control board is
operation panel correctly connected.
do not come on Check +12V output voltage using the DC output on the
when the power control board.. If the voltage is out of range, replace the
switch is turned printer. Check +5V output voltage using the DC output
on. connector on the control board. If the voltage are out
2 An error code is of range, replace the printer.
displayed on the Troubleshoot according to the indicated error code.
status indicator. Check +3.3V output voltages using the DC output
connector on the control board. If the voltage are out
3 The power lamp
of range, replace the printer.
comes on, but the
printer is not
initialized.
2. Status indication (2320). An undefined passbook detected.
No. Symptom Remedy
1 More that one media is inserted during a Remove the passbooks from
transaction. printer.
Check shutter solenoid,
2 The shutter does not move correctly. readjust.
Replace the printer.
3. Status indication (3101,3102). Transistor short mode check error
(3103,3104).
No. Symptom Remedy
1 All the status. Faulty control board - replace the printer.
Faulty power cable - replace the printer.
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4. Status indication (32xx,340x) Print head driver echo check error.
No. Symptom Remedy
1 The P0 connector on the control Plug in the PH1 connector on the
board. is unplugged. control board. (Connector should be
locked correctly).
2 The printer operates normally if the Inspect the PH2 connector pins for
PH1 connector on the control board is foreign materials and clean them.
detached and then plugged in again. (Connector should be locked
3 Each pin of the PH2 connector on the correctly).
control board is shorted with the Replace the control board when +24V
frame ground. source is no Output (Measure the
resistance between +24V and SG(FG)).
4 Other states.
Faulty print head - replace the printer.
5. Status indication (330x) Solenoid driver transistor open mode check error.
No. Symptom Remedy
1 All the status. Faulty control board - replace the printer.
Faulty power cable - replace the printer.
6. Status indication (3501,3503). Shutter solenoid driver transistor open mode
check error.
Preconditions: Connector SL0 on the control board is correctly connected.
No. Symptom Remedy
1 The printer operates normally if the SL0 Inspect the connector pins
connector on the control board is detached and for foreign materials and
then plugged in again. clean them.
2 No conductivity between the two input lines of Faulty shutter solenoid -
the SL0 connector. (Measure the resistance replace the printer.
between them.) Faulty control board -
replace the printer.
3 Other status.
Faulty power cable - replace
the printer.
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7. Status indication (3502,3504) MS shutter solenoid driver transistor open
mode check error.
Preconditions: The SL0 connector on the control board is correctly
connected.
No. Symptom Remedy
1 The printer operates normally if the SL0 Inspect the connector pins
connector on the control board is detached and for foreign materials and
then plugged in again. clean them.
2 No conductivity between the two input lines of Faulty shutter solenoid -
the SL0 connector. (Measure the resistance replace the printer.
between them.) Faulty control board -
replace the printer.
3 Other status.
Faulty power cable - replace
the printer.
8. Status indication (3505) Platen solenoid echo check error.
Preconditions: The SL0 connector on the control board is correctly
connected.
No. Symptom Remedy
1 The printer operates normally if the SL0 Inspect the connector pins
connector on the control board is detached and for foreign materials and
then plugged in again. clean them.
2 No conductivity between the two input lines of Faulty platen solenoid -
the SL0 connector. (Measure the resistance replace the printer.
between them.). Faulty control board -
replace the printer.
3 Other status.
Faulty power cable - replace
the printer.
9. Status indication (3601) FHU step motor echo check error.
Preconditions: The M2 connector on the control board is correctly
connected.
No. Symptom Remedy
1 The printer operates normally if the M2 Inspect the connector pins for
connector on the control board is foreign materials and clean. Faulty
detached and then plugged in again. control board - replace the printer.
2 Other status. Faulty power cable - replace the
printer.
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10. Status indication (3701) Print head dot alarm.
No. Symptom Remedy
1 All the status. Faulty control board - replace the printer.
Faulty power cable - replace the printer.
11. Status indication (41xx). Sensor dark check error.
No. Symptom Remedy
1 All the status. Faulty control board - replace the printer.
Faulty power cable - replace the printer.
Faulty sensor - replace the printer.
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12. Status indication (4200,4400) Sensor failure during MSU read/write
operation.
Preconditions: The M3 connector on the control board is correctly
connected.
No. Symptom Remedy
1 The printer wrongly continues to detect Unplug connector M3 on the
the magnetic head, although the control board and then re-connect
magnetic head has moved out of its it.
home position in the T/M program Inspect pins on connector M3 for
(Sensor test.). foreign materials.
2 The printer fails to detect the magnetic Clean the magnetic head home
head, although the magnetic head stays position sensor.
at its home position in the T/M program Check the cause of the roughness
(Sensor test.). of the MS head carrier. Replace
the lead screw, MS head carrier,
screw nut, etc., if necessary.(LC4)
Check that the M3connector is
3 The MS head carrier does not move correctly connected.
smoothly right and left by hand. Faulty control board - replace the
printer.
Faulty power cable - replace the
printer.
4 Other status. Faulty magnetic head home
position sensor - replace the
printer.
13. Status indication (4210) Print head carrier motor home position error. (Bxxx)
Print head carrier motor operation time out.
Preconditions:
l This error occurs during the carrier operation.
l The M1 connector on the control board is correctly connected.
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No. Symptom Remedy
1 An excessive load is on the carrier moved Remove paper jam.
horizontally by hand after the power switch is Check that the print head
turned off. carrier home position sensor
correctly attached.
Check for no damage on the
support rail.
Readjust the carrier belt
2 This error is caused by paper jam at the
tension.
carrier.
Check and readjust
parallelism of the support rail.
Check that the M1 connector
on the control board is
3 An error is detected in the print head carrier correctly connected.
home position sensor when checking by the Clean the print head home
T/M test (Sensor test.). position sensor.
Faulty control board - replace
the printer.
Faulty power cable - replace
4 Other status. the printer.
Faulty magnetic head home
position sensor - replace the
printer.
14. Status indication:
l (6xxx) Forms ejection error
l (7xxx) Forms retraction error
l (8xxx) Paper or foreign subject detection error during powering up
l (9xxx). FHU pulse motor time out (feeding)
l (Axxx) FHU pulse motor time out (ejection).
Preconditions: The connectors S1 and S2 on the control board are correctly
connected.
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NCR SelfServ 84 ATM Service Manual 614
No. Symptom Remedy
1 Paper is Unplug connectors S1 and S2 on the control board and then re-
jamming. connect them.
Inspect the S1/S2 connector pins for foreign materials. Remove
2 The form any paper jam. Check the printing, line feed, and ejecting
has been operations in the T/M program (Print test.). If paper jam occurs
ejected also in the test, check the paper path with the following steps:
correctly. a. If the MS shutter remains open, see symptom (21).
3 The form b. If paper is skewed, see sympton (25).
has been c. Feed forms by hand and check if the form becomes entangled.
shunted If any trouble, readjust the corresponding section. According to
correctly. symptom (26) find the defective sensor. Readjust the paper path
and the belt tension.
4 Other
Faulty control board - replace the printer.
status.
Faulty power cable - replace the printer.
15. Status indication (Cxxx) MSU pulse motor time out.
Preconditions:
l This error occurs during the magnetic head read/write operation.
l The M3 connector on the control board is correctly connected.
No. Symptom Remedy
1 The printer wrongly continues to detect Unplug connector M3 on the
the magnetic head, although the magnetic control board and then re-
head has moved out of its home position connect it.
in the T/M program (Sensor test.). Inspect the M3 connector pins for
foreign materials.
Clean the magnetic head home
2 The printer fails to detect the magnetic
position sensor.
head, although the magnetic head stays at
Replace the magnetic head home
its home position in the T/M program
position sensor.
(Sensor test.).
Check the cause of the roughness
of the MS head carrier. Replace
3 The MS head carrier does not move the lead screw, MS head carrier,
smoothly right and left by hand. screw nut, etc., if necessary.
Faulty control board - replace the
printer.
4 Other status. Faulty power cable - replace the
printer.
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16. Status indication (Cxxx) Page turning pulse motor time out.
Preconditions:
l This error occurs during the page turning operation.
l Connector M4 on the control board is correctly connected.
No. Symptom Remedy
1 Paper Unplug connector M4 on the control board and then re- connect.
jamming. Inspect the pins of connector M4 for foreign materials.
Clean the magnetic head home position sensor.
Remove any paper jams. Check the printing, line feed, and ejecting
operations in the T/M program (print test). If paper jam occurs
also in the test, check the paper path with the following steps:
a. If paper is skewed, see symptom (25).
b. Feed forms by hand and check if the form becomes entangled.
2 Other
If any trouble, readjust the corresponding section. Readjust the
status.
paper path and the belt tension.
Replace the page turning home position sensor.
Check that the H1 connector on the RX301 and the H1 connector
on the RX315 is correctly connected.
Faulty control board - replace the printer.
Faulty power cable - replace the printer.
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NCR SelfServ 84 ATM Service Manual 616
17. Status indication (E800,E9xx,Fxxx) Magnetic stripe read/write error.
No. Symptom Remedy
1 Magnetic head read/write operation is Insert the proper medium in the
performed with no magnetic stripe on correct direction and operate the
the medium. (reverse insertion of machine again.
passbook, improper media.). Connect the MH connector on the
control board. (The connector
should be locked correctly.)
Unplug connector H4 and plug in
2 The MH connector on the contrrol board again.
is detached. Check the correction values for
paper feeding. (Correction value
for the roller diameter.)
Perform the T/M program (sensor
3 The magnetic stripe read/write position test) to check the detection
is wrong. sensor.If any trouble is found,
clean or replace the sensor.
Clean the magnetic head.
Faulty control board - replace the
4 Other status.
printer.
Faulty power cable - replace the
printer.
18. Status indication (E001) The page turning-over height error.
No. Symptom Remedy
1 The code is repeated whenever a the page Adjust page turning roller gap.
turning executed. Page turning rollers are Adjust page turning position.
worn out. Clean page turning rollers.
2 Page turning roller gap adjustment is out of Passbook problem. (out of
spec. specification).
If the sensors' connections are
3 Correction value of page turning position is
wrong, connect correctly.
out of spec.
If the sensors are wrong
4 Passbook skew is large. Page turning height themselves, replace them.
sensors 1,2 can not detect media. Replace the printer.
5 Other status.
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617 NCR SelfServ 84 ATM Service Manual
19. Memory check error.
No. Symptom Remedy
1 Status indication (OE x) appears. Turn power off and on again.
2 Status indication (AE x) appears. Reload the program.
Faulty control board - replace printer.
3 Status indication (AEEx) appears.
NOTE: "x" means memory address.
20. On-line data error.
No. Symptom Remedy
1 An error occurs in the Check that the USB connector on the control board is
T/M program. correctly connected.
(External loop test.) Unplug the interface connector and plug in again.
(Check if the terminator is connected.).
Check if instruction data from the host computer is
2 No error occurs in the
correct. (Print data in the receive buffer and gather
T/M program.
data by the T/M program.).
(External loop test.).
Faulty control board - replace printer.
Faulty interface cable assembly - replace printer.
21. MS shutter malfunction.
No. Symptom Remedy
1 The MS shutter does not work. Reset the MS shutter to the
paper guide.
Check that the MS shutter
does not come in contact with
2 The MS shutter is not attached to the paper other parts by moving the MS
guide. (MS shutter does not close completely, shutter by hand.
so there is a crevice between MS shutter and Check MS shutter spring.
the paper guide.). Faulty Ms shutter solenoid
assembly - replace printer.
Faulty MS shutter - replace
printer.
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NCR SelfServ 84 ATM Service Manual 618
22. Ribbon feed error.
No. Symptom Remedy
1 The ribbon does not Replace the ribbon cartridge.
advance at all. Readjust the print head gap.
Check the ribbon feed mechanism.
a. Check that all gears are properly engaged. If
2 The ribbon advances, but
not, readjust and lubricate them.
feed rate is too slow.
b. If ribbon feed belt or pulley is damaged,
replace printer.
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619 NCR SelfServ 84 ATM Service Manual
23. Forms setting failure.
Preconditions: Paper more than 70mm length is set in the chute.
No. Symptom Remedy
1 FHU pulse motor does not Check if the left-end sensor, detection sensor, and
operate when initializing. withdrawal sensor operate properly in the T/M
program (Sensor test). If anything wrong,
a. Clean the corresponding sensor.
b. Check connection of the corresponding sensor,
2 Although a form is set, the and extract the connector once and connect it
chute fails to draw in again.
paper. c. Unplug the S1 connector on the control board
and re-connect it.
d. Replace the corresponding sensor.
Check if there is a hole on the form at the sensing
3 Forms are fed into the
position of the left-end sensor or the withdrawal
chute, but soon ejected
sensor.
without normal operation.
Check that the S2 connector on the control board
is correctly connected.
Faulty FHU pulse motor - replace printer.
Faulty control board - replace the printer.
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NCR SelfServ 84 ATM Service Manual 620
24. Printing problems.
No. Symptom Remedy
1 The printed characters are blurred. Check if the ribbon advances
properly. If not, take measures
in symptom (22).
2 Dot missing.
Replace the ink ribbon.
Check if the platen is clamped
3 The printed characters are inclined. during printing operation.
Readjust the print head gap.
Relocate the print head.
4 The printed characters are condensed.
Readjust the belt tension for
print head carrier.
5 Character missing. Readjust the correction values
for paper feeding. (Roller
diameter and backlash.
6 When vertically-enlarged characters are Readjust the belt tension for the
printed, the upper half and lower half form feed rollers.
overlap each other at the partition line. Faulty print head - replace
7 When vertically-enlarged characters are printer.
printed, the upper half and lower half Faulty print head carrier motor -
separate at the partition line. replace printer.
25. Paper skewing.
No. Symptom Remedy
1 Even if forms are properly set along the Check if the MS shutter opens and
left paper guide, they are skewed over closes properly. If not, take
the print specifications. measures in symptom (21).
Check for no gap between the feed
roller and the pressure rollers.
2 The printed lines are inclining gradually
Check if there are any bits of paper
from the first print line to the last print
particles left in the paper path.
line.
Faulty pressure rollers and/or drive
rollers - replace printer.
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26. Wrong sensor information relevant to forms eject/shunt.
No. Symptom Remedy
1 The form is properly Clean the corresponding sensor. Unplug connector B4
ejected. However, the on the control board then re-connect it. Replace the
sensor information corresponding sensor. Check if instruction data from
tells us that paper is the host computer is correct. (Print data in the receive
present at the buffer and gather data by the T/M program.). Faulty
detection sensor. control board - replace printer.
2 Abnormal sensor
operation is found
when form sensor
located in the paper
path are checked in
the T/M program
(Sensor test).
3 Other status.
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NCR SelfServ 84 ATM Service Manual 622
USB 2ST STATEMENT/PASSBOOK PRINTER
INTRODUCTION
This chapter describes a USB 2ST Statement/Passbook printer which can print
statements or receipts on either one or two sides of the paper as well as accept
passbooks for updating.
The printer is fitted with a thermal print engine containing two print heads for two
sided statement printing as well as a dot matrix print engine for passbook printing.
1
4
Callout Description
1 Transport mechanism
2 Passbook printer mechanism
3 Statement printer mechanism
4 Paper hopper
5 Base
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623 NCR SelfServ 84 ATM Service Manual
USB FANFOLD STATEMENT PRINTER
INTRODUCTION
The printer has the following features:
l Line Thermal Print head
l Quiet operation
l High speed
l High quality text and graphics printing
l Rotary paper cutter
l Paper 148 mm to 216 mm (5.8 in. to 8.5 in.) wide
l Capture area.
The printer options are:
l Single sheet printing
l Bunch printing - up to ten statements can be bunched before presentation.
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NCR SelfServ 84 ATM Service Manual 624
DESCRIPTION
The printer comprises a transport assembly, print engine and a hopper assembly.
Covers are used to protect the control board at the hopper assembly and the gears
on the side of the transport assembly.
Sub board
Print engine
Front transport
Main control board
Hopper assembly
Dimensions
Width 309 mm (12.2in) approx.
Height 213 mm (8.6 in.) approx.
Length 730 mm (28.75 in.) approx.
Weight 12.5 kg (27.6 lb.) max. (Bunch)
11.5 kg (25.4 lb.) max. (Single sheet)
Transport Mechanism
The delivery transport in the printer forms part of the print engine. It has a
presenting and a capture transport, driven by the same bi-directional motor.
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625 NCR SelfServ 84 ATM Service Manual
Print Head Assembly Area
Paper Knife Area
Front Transport Area
Capture Transport
The modes of operation for the single sheet and the bunching options are
different. These are described in the following sections.
Print Engine
The print engine has the main circuit board as a controller and the print head, feed
motor and cutter motor as driving units. It is also equipped with five sensors for
detecting the open or closed state of the pinch frame unit, the presence or
absence of paper, and so on. The locations of these components are shown in the
following diagrams.
See sections ‘Cabling’ and ‘Strapping and Switch Settings’ for more details of the
connectors and switches on the boards.
Location of Motors and Thermal Print Head
Thermal Print Head
Feed Motor
Sub Card
Cutter Motor
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NCR SelfServ 84 ATM Service Manual 626
Location of Main Components for Bunching Operation
Pinch open sensor
Pinch closed sensor
Long media adjustment
mechanism
Pinch motor
Life Expectancy
l Print Head: The print head does not need to be replaced during the life of the
printer.
l Paper Knife: The paper knife has a life expectancy of 1,000,000 cuts.
Environmental Requirements
Temperature Humidity
Operating 10°C to 50°C 20% to 80% relative humidity
Extreme power-on 0°C to 55°C 5% to 95% relative humidity
Storage temperature -10°C to 50°C 10% to 90% relative humidity
Operating the printer in either of the extreme temperature or humidity ranges
may cause the quality of the print to degrade and may cause the firmware to
disable printing. However, the printer will not be damaged.
Single Sheet Operation
Paper is taken into the print engine. After printing it is cut into a sheet, then fed to
the presenting transport. If the user does not take the statement, the direction of
the drive of the presenting transport may be reversed under application software
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control, and the statement is delivered to the capture area. The capture transport
ensures one-way delivery of the statement to the capture area.
Print Engine
Presenting Transport Hopper
Paper
Capture Transport
Capture Area
Bunching Option Operation
Paper is taken into the print engine. After printing it is cut into sheets, and fed to
the delivery transport, one sheet at a time.
Print Engine
Presenting Transport Hopper
Paper
Stack Area
Capture Transport
Capture Area
The delivery transport takes the cut off sheets (statements) from the print engine
down to the presenting transport.
In this mode of operation, the lower sets of belts that make up the presenting
transport are held apart from the upper set so that the sheet falls onto a stack
area.
Once the stack is formed, the lower belts are raised by the action of a cam
mechanism and the stack is delivered to the user.
The bunch variant of the transport can be adjusted for different sized statements
(101.6 mm (4.0 in.) or 105.8 mm (4.166 in.)) by sliding the long media adjustment
mechanism backwards or forwards.
If the user does not take the stack of statements, the direction of the drive of the
transport is reversed under application software control, and the stack is delivered
to the capture area.
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NCR SelfServ 84 ATM Service Manual 628
Power Requirements
The printer takes power from the ATM as follows:
Voltage Current
+24V dc ±10% 10 Amps max.
Sensors
Head close sensor Paper set sensor
(ES2) (ES6)
Stack entry sensor
(S6) Centre
black mark sensor
(ES4)
Side W
black mark sensor
(ES5)
Cutter sensor
(ES1)
Paper exit sensor
(S1) Stage sensor
(S2)
Pinch open &
closed sensors Stack entry Capture area Paper low
Stage sensor (S3 & S4) sensor (S6) sensor (S8) sensor (S11)
(S2) (Bunch option)
Paper exit sensor
(S1)
Bottom View
ES5
ES2 ES6
ES4
S1 S2
S6
ES1
S3 S4
S11
S8
Sensor identifier Sensor name Sensor identifier Sensor name
S1 Exit sensor S11 Paper low sensor
S2 Stage sensor ES1 Cutter sensor (print engine)
S3 Pinch open sensor ES2 Head close sensor
(bunch option only) (print engine)
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629 NCR SelfServ 84 ATM Service Manual
Sensor identifier Sensor name Sensor identifier Sensor name
S4 Pinch closed sensor ES4 Centre black mark sensor
(bunch option only) (print engine)
S6 Stack entry sensor ES5 Side-W black mark sensor
(print engine)
S8 Capture area sensor ES6 Paper set sensor (print engine)
Paper Specification
The paper used in your printer must conform to the following specifications. Also
refer to Consumable Items for Self Service (B006-4992).
Paper width 148 mm (5.8 in.) to 216 mm (8.5 in.)
Paper length Non-bunch: 101.6 mm (4.0 in.) to 297 mm (11.7 in.)
Bunch: 101.6 mm (4.0 in.) or 105.8 mm (4.166 in.)
Paper weight 70 - 120 g/m2
Smoothness 350 +/- 150 sec.
Printable Area
Letter (8.5 in.) A4 (8.27 in.) 6.12 in. 5.83 in.
A, 6.35 ±2.5 mm (0.25 3.4 ±2.5 mm (0.13 6.2 ±2.5 mm (0.24 3.4 ±2.5 mm (0.13
C ±0.1 in.) ±0.1 in.) ±0.1 in.) ±0.1 in.)
B 203.2 mm (8.0 in.) 203.2 mm (8.0 in.) 143.2 mm (5.64 in.) 141.2 mm (5.56 in.)
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NCR SelfServ 84 ATM Service Manual 630
Letter (8.5 in.) A4 (8.27 in.) 6.12 in. 5.83 in.
D, 2.0 - 5.0 mm (0.08 - 0.20 in.)
F
E 101.6 mm (4.0 in.) - 297.0 mm (11.7 in.)
G 216 mm (8.5 in.) 210 mm (8.27 in.) 155 mm (6.12 in.) 148 mm (5.83 in.)
Black Mark Position
Side W Black Mark
Fanfold
10 mm +/- 0.5
4 mm +/- 0.5
8 mm
+/- 0.5
10 mm 14 mm
+/- 0.5 +/- 0.5
Binding holes
No print area for
black mark sensing
Paper feed direction
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631 NCR SelfServ 84 ATM Service Manual
Centre Black Mark
Fanfold
23.5 mm +/- 0.3
5 mm +/- 0.1
20 mm
25.4 mm
No print area for
Paper feed direction black mark sensing
TROUBLESHOOTING
Print Engine
CAUTION
Be careful not to drop components such as screws, into the
Print Engine.
Ensure that cables do not obstruct any moving parts.
Always use an earthed wrist band when accessing PCBs.
Ensure that power has been turned off.
Initial Checking
Before starting troubleshooting, check the following:
l Cables are properly connected on the control board and sub board
l Ambient temperature and humidity are suitable
l Paper conforms to specification and is dry
l Components inside the printer are clean
l Sensors are not blocked or dirty (remove dust with compressed air).
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NCR SelfServ 84 ATM Service Manual 632
Troubleshooting and Repair Procedure
No operation when power is turned on or head open error cannot be cleared.
No. Check Item(s) Result Corrective Action
1 Is the power cable from the sub card properly connected No Re-connect the
to the main control board? power cable.
2 Is the fuse on the main circuit board blown? Yes Replace the board.
3 Is the pinch frame unit securely closed and locked by the NO Close the pinch
left and right arms ? frame unit and
lock it securely
with the left and
right lock arms.
4 Is the cover open sensor cable properly connected to J19 NO Re-connect the
on the sub card ? cover open sensor
unit.
5 Check the continuity between the pins 1-2 of the cover NO Replace the sub
open sensor unit cable using a multimeter while the cover board.
open sensor unit is connected to J19 on the sub board. Is
there continuity when the cover open sensor unit is
closed?
Possibly defective parts:
l Sub board
l Print engine.
Paper Feed Problems
No. Check Item(s) Result Corrective Action
1 Does the feed motor rotate? No Go to no. 4
2 Is there any foreign matter on the gears Yes Clean or replace the print
feeding the paper? Or are the gears damaged? engine.
3 Is there any foreign matter on the rubber part Yes Clean the feed roller unit.
of the feed roller unit?
4 Is the feed motor cable properly connected to No Re-connect the feed motor.
J3 on the sub board?
5 Are the fuses on the sub board blown? Yes Replace the sub board
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633 NCR SelfServ 84 ATM Service Manual
No. Check Item(s) Result Corrective Action
6 Is the paper low sensor cable properly No Re-connect the paper low
connected to J10 on the main board? sensor cable.
Yes
Replace the print engine.
7 Is the capture bin sensor cable properly No Re-connect the paper low /
connected to J3 on the main board? capture bin sensor cable.
Yes Replace the hopper
assembly
Possibly defective parts:
l Sub board
l Print engine
l Hopper assembly.
Frequent Paper Jams
No. Check Item(s) Result Corrective Action
1 Does a paper jam occur in the cutter assembly? Yes Go to no. 2.
No Go to no. 3.
2 Is the cutter assembly properly installed? Yes Replace the cutter
No assembly.
Re-install the cutter
assembly.
3 Is there any foreign matter in the paper path in the Yes Clean the paper
print engine? guides.
4 Is there any foreign matter on the rubber part of the Yes Clean the feed roller
feed roller unit? unit.
5 Is the black mark sensors cable properly connected No Re-connect the paper
J4 on the sub board? Yes end sensor.
Replace the print
engine.
6 Is the side-w black mark sensor cable properly No Re-connect the black
connected to J7 on the sub board? dot sensor cable.
Yes
Replace the print
engine.
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NCR SelfServ 84 ATM Service Manual 634
7 Is there any foreign matter in the paper path in the Yes Clean the divert gate.
transport assembly (divert gate)? No Replace the transport
assembly.
8 Is there any foreign matter in the paper path in the Yes Clean the loop guide.
transport assembly (loop guide)? No Replace the transport
assembly.
Possibly defective parts:
l Cutter assembly
l Sub board
l Print engine
l Transport assembly.
Printer Does Not Print or Print Quality is Poor
No. Check Item(s) Result Corrective Action
1 Is the signal cable from the Control Board properly No Re-connect the
connected to J27 on the sub board? signal cable.
2 Is the DIP switch set to on-line (all bits in the OFF No Set the DIP switch to
position). the correct setting
(OFF).
3 Is the black mark sensors cable properly connected to J4 No Re-connect the
on the sub board? black dot sensor
Yes cable.
Replace the print
engine.
4 Does the printer print any text or graphics? Yes Go to no. 6.
5 Is the contrast setting correct for the paper being used? Yes Corrected.
Refer to “Adjustments” section.
6 Clean the print surface of the thermal print head unit Yes Corrected.
using a soft cloth moistened with alcohol. Is the problem
corrected?
7 Is the thermal print head cable properly connected to No Re-connect the
the thermal head unit and J6 on the sub board? thermal print head
cable.
8 Is the thermal print head cable damaged? Yes Replace the print
engine.
Possibly defective parts:
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635 NCR SelfServ 84 ATM Service Manual
l Sub board
l Print engine.
Paper Is Not Cut / Cutter Home Position Is Not Detected
No. Check Item(s) Result Corrective
Action
1 Is the cutter home position detected? Yes Go to no. 2
Note: when the cutter is already in the home position, the
operation to detect the home position cannot be observed. No Go to no. 5.
Therefore, move the cutter out of the home position before you
check.
2 Replace the cutter assembly with a new part. Is the problem Yes The cutter
corrected? assembly
was
defective.
3 Is the signal level of the centre black mark correct? Yes Replace the
engine.
4 Are the black mark sensor cables properly connected to J4 No Re-connect
(centre black mark) and J7 (side-w black mark) on the sub board? the sensor
Yes unit cables.
Replace the
engine.
5 Does the cutter motor rotate? Yes Go to no. 6.
No Go to no. 8.
6 Is there any foreign matter on the cut paper gears? Or are the Yes Clean or
gears damaged? replace the
engine.
7 Is the cutter sensor cable properly connected to J12 on the sub No Re-connect
board. the cutter
Yes sensor
cable.
Replace the
engine.
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NCR SelfServ 84 ATM Service Manual 636
No. Check Item(s) Result Corrective
Action
8 Is the cutter motor cable properly connected to J5 on the sub No Re-connect
board? the cutter
sensor
cable.
9 Is the fuse on the control board blown? Yes Replace the
control
board.
Possibly defective parts:
l Cutter assembly
l Sub board
l Print engine.
DIAGNOSTICS
The red and green LEDs on the main control board indicate the following
conditions:
Summary:
Green LED Red LED
ON = Online mode OFF = No error or warning
Fast blink = IPL mode ON = Paper jam
OFF = error Slow blink = error
Slow blink = Warning, but possible to print Fast blink = serious error
Detailed:
LED1 (Green) LED2 (Red)
Fast blink OFF IPL mode
ON OFF On-line
OFF Fast blink Paper Empty
Slow blink OFF Paper Low
OFF ON Paper Jam Capture Jam
OFF ON Transport
OFF ON TOF Sensor
OFF ON Print Engine Paper Jam
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637 NCR SelfServ 84 ATM Service Manual
OFF Fast blink Error H/W (ROM, EEPROM, TH Temp)
OFF Fast blink Cover Open
OFF Slow blink Black mark
OFF Fast blink CAM Motor Jam
OFF Fast blink Cutter Jam
OFF Fast blink Unable to load paper
Slow blink OFF Capture bin full or 24V anomaly
Slow blink Slow blink Sensor Adjustment complete
OFF OFF Power off
Level 1
The diagnostics tests menus offered for the printer will depend on the variant:
l Statement printer
l Statement printer with buncher
Looping is allowed on all tests with variable delay option. Halt on error can be
enabled or disabled (default is disabled).
Any test involving paper handling will attempt a reset of the printer if the printer
was previously off line because of a fault condition. This reset, if successful, will
produce a blank form prior to the selected test being performed.
Note: During a fault condition, a diagnostic test may take several minutes to
complete. Do not interrupt the test, allow the printer to return a response before
fault finding (opening transport covers).
Sensor Test
The Sensor test reports, in M_DATA, status and sensor information. There should
be no movement of the printhead during this test.
Print Quality Test
The Print Quality test is an NCR Logo graphic, followed by a printout of vertical
boxes and a solid black rectangle. This is followed by a “Check Solid Box For White
Lines” statement as shown in the following illustration.
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NCR SelfServ 84 ATM Service Manual 638
Printer Alignment Test
This test prints a sheet of paper with several vertical lines across the paper width,
then cuts. The lines allow confirmation that the paper is not skewed.
Slew Test
The Slew Test prints “START” on the first line, slews 9 lines, and then prints “FINISH”
and cuts.
Slew To Black Mark & Cut Test
This test prints “Slews To Black Mark And Cuts” and slews to the next black mark
and cuts the paper.
Note: This test is only offered on printers configured for black mark paper.
Transport Forward Test
The test drives the transport forward for 5 seconds. Paper must be removed from
the printer for this test to run.
Paper Feed Motor Test
The test drives the paper feed motor and print head motor for 5 seconds. Paper
must be removed from the printer for this test to run.
Knife Cut Test
The cut test causes the knife to be activated. Paper must be removed from the
printer for this test to run.
Cut And Capture Test
The printer slews to the next black mark and cuts the paper, then captures the
receipt or statement.
Note: This test is only offered on printers configured for black mark and with a
capture bin.
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639 NCR SelfServ 84 ATM Service Manual
Fascia Alignment Test
The test prints a graphic to allow the Field Engineer to determine whether the
fascia/statement printer alignment should be adjusted.
Level 3
The Tallies returned for the statement printer are:
Tally Description
STATMNTS Statement Issued
CAPTURE Statement Captured
MARK ERR Black Mark Errors
KNIF JAM Knife Jams
EXIT JAM Exit Jams
TRAN JAM Transport Jams
CAPT JAM Capture Jams
HOURS ON Hours On
ERR RECO Error Recoveries
OVR HEAT Printer Over Heated
CAM JAM CAM Jams
ILGL SEQ Illegal Sequences
FLSH CYC Flash Cycles
HEAD OPN Head Opened
SUP VOLT Supply Voltage Anomaly
USB COM USB Communications Fault
PAP LEN Paper Length
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NCR SelfServ 84 ATM Service Manual 640
Tally Description
KNIF CUT Knife Cuts
BUNCHJAM Buncher Jams
BFLSHCYC Buncher Flash Cycles
BFCOVOPN Feeder Cover Open Errors
BPAPJAMS Buncher Paper Jams
BSTOPJAM Buncher Paper Stopper Jams
BSHUTERR Buncher Shutter Home Position Errors
BPOS1 HP Buncher Position 1 Home Position Errors
BCAPFLAP Buncher Capture Flapper Errors
BCOVOPEN Buncher Cover Opened
BPRNLNBK Print Lines Back
STRAPPING AND SWITCH SETTINGS
Control Board
Dip switch LED
USB
Power
The dip switch on the main control board can be used to perform off line
diagnostics as follows:
bit 1 bit 2 bit 3 Mode Comment
0 0 0 Normal mode On line
0 0 1 Sensor adjustment mode Off line
0 1 0 IPL mode On line
0 1 1 Self test - document length mode Off line
1 0 0 Self test - black mark mode Off line
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641 NCR SelfServ 84 ATM Service Manual
CABLING
Interconnection Diagram
Print engine Sub board
Front transport
Main control board
Hopper assembly
J6 Feed switch
J10 Paper low
24V power input J11 SW1 Reset
USB J2 Main Card
DSW1 Dip switch
Cap bin 1 Front Transport
J3 Transport motor
Bunch sensor1, Bunch Exit
J7
J4 J23 sensor2 , Bunch motor
Jam 1 & jam 2
24V power to Signal line
sub card
Print Engine
J2 J27
Cutter sensor J12
Cutter motor J5
Sub Card
Feed motor J3
Cover open J19
J4 J8 J7 J6
Side-W PE Centre Thermal
black mark black mark head
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NCR SelfServ 84 ATM Service Manual 642
Front Transport Harness Wiring
J3
JAM1
LED
Jam 1 & 2
JAM1
TRNS
JAM2
13
LED
14
JAM2
15
TRNS
16
EXIT
Main Control Board
LED
Exit
EXIT
TRNS
CAPB1 LED Anode
17
Capture
18 CAPB1 LED Cathode
Bin
CAPB1 TRNS
19
GND
20
Transport
25
Motor
26
27
28
BUNCH ID
31 Transport
GND ID Jumper
32
CONNECTOR ASSIGNMENTS/PINOUTS
Main Control Board
J3 - Jam1, Jam2, Exit, Capture Bin,
Transport Motor, Transport ID
1 Jam1 LED Anode
2 Jam1 LED Cathode
3 Jam1 Sens
4 GND
5 Exit LED Anode
6 Exit LED Cathode
7 Exit sens
8 GND
9 GND
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643 NCR SelfServ 84 ATM Service Manual
J3 - Jam1, Jam2, Exit, Capture Bin,
Transport Motor, Transport ID
10 GND
11 GND
12 GND
13 Jam2 LED Anode
14 Jam2 LED Cathode
15 Jam2 Sens
16 GND
17 Cap B1 LED Anode
18 Cap B1 LED Cathode
19 GND
20 Cap B2 Sens
21 Cap B2 LED Anode
22 Cap B2 LED Cathode
23 GND
24 Cap B2 Sens
25 Transport Motor PHA
26 Transport Motor PH/A
27 Transport Motor PH/B
28 Transport Motor PHB
29 Transport ID1
30 Transport ID2
31 Transport ID3
32 GND
J23 - Signal line to sub board
1 3.3V
2 3.3V
3 5V
4 INT_FATAL
5 GND
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NCR SelfServ 84 ATM Service Manual 644
J23 - Signal line to sub board
6 GND
7 Centre BM
8 Side-W BM
9 CUTHP
10 PE
11 TOF
12 VM_on
13 CSI_DO
14 CSI_CLK_SUB
15 MT1_EN_SUB
16 MT1_DIR_SUB
17 CUTM_CLK
18 SENS_EN1_SUB
19 CSI_PO
20 MT0_EN_SUB
21 MT0_DIR_SUB
22 MODE1_FM
23 MODE0_FM
24 FM_CLK
25 HD1_ON
26 C_OPEN
27 VH_1
28 CUTHP_AMB_SENS
29 THRM1
30 IDLE_MODE_CTRL
31 RESET_SUB_N1
32 GND
33 GND
34 GND
35 GND
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645 NCR SelfServ 84 ATM Service Manual
J23 - Signal line to sub board
36 HD1_DI1_SUB
37 GND
38 HD1_DI2_SUB
39 GND
40 HD1_DI3_SUB
41 GND
42 HD1_DI4_SUB
43 GND
44 HD1_CLK_SUB
45 GND
46 HD1_LAT_SUB
47 HD1_STB1_SUB
48 HD1_STB2_SUB
49 HD1_STB3_SUB
50 HD1_STB4_SUB
J4 - 24V Power to Sub Board
1 24V
2 24V
3 GND
4 GND
J6 - Feed Switch
1 FEED F
2 GND
3 FEED R
J7 Bunch
1 Bunch LED 1 Anode
2 GND
3 Bunch Sensor 1
4 Bunch LED 2 Anode
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NCR SelfServ 84 ATM Service Manual 646
J7 Bunch
5 GND
6 Bunch Sensor 2
7 Bunch Motor +
8 Bunch Motor -
J10 Paper Low
1 Paper Low LED Anode
2 Paper Low LED Cathode
3 Paper Low sensor
4 GND
J11 24V Power
1 24V
2 GND
Sub Board
J2 - 24V Input from Main Board
1 24V
2 24V
3 GND
4 GND
J3 - Feed Motor
1 FM PHB
2 FM PHA
3 FM PH/B
4 FM PH/A
J4 - Top of Form (TOF)
and Centre Black Mark (BD1
1 TOF LED
2 GND
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647 NCR SelfServ 84 ATM Service Manual
3 TOF SENS
4 BD1 LED
5 GND
6 BD1 SENS
J5 - Cutter Motor
1 CUT M PHB
2 CUT M PHA
3 CUT M PH/B
4 CUT M PH/A
5 N/C
J6 - Thermal Head
1 24V
2 24V
3 24V
4 24V
5 24V
6 24V
7 24V
8 24V
9 STB3
10 24V
11 TM
12 STB4
13 GND
14 GND
15 GND
16 DI1
17 DI2
18 GND
19 5V
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NCR SelfServ 84 ATM Service Manual 648
J6 - Thermal Head
20 CLK
21 DI3
22 GND
23 GND
24 DI4
25 GND
26 GND
27 GND
28 LAT
29 STB2
30 STB1
J7 - Side-W Black Mark (BD2)
1 BD2 LED
2 GND
3 BD2 SENS
4 N/C
5 N/C
J8 - Print Engine (PE)
1 PE LED
2 GND
3 PE SENS
J12 - Cutter Sensor
1 CUTHP LED Anode
2 CUTHP LED Cathode
3 GND
4 CUTHP SENS
J19 - Cover Open
1 C_Open
2 GND
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649 NCR SelfServ 84 ATM Service Manual
J23 - Signal Line to Main Control Board
1 3.3V
2 3.3V
3 5V
4 INT_FATAL
5 GND
6 GND
7 BD1
8 BD2
9 CUTHP
10 PE
11 TOF
12 VM_on
13 CSI_DO
14 CSI_CLK_SUB
15 MT1_EN_SUB
16 MT1_DIR_SUB
17 CUTM_CLK
18 SENS_EN1_SUB
19 CSI_PO
20 MT0_EN_SUB
21 MT0_DIR_SUB
22 MODE1_FM
23 MODE0_FM
24 FM_CLK
25 HD1_ON
26 C_OPEN
27 VH_1
28 CUTHP_AMB_SENS
29 THRM1
30 IDLE_MODE_CTRL
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NCR SelfServ 84 ATM Service Manual 650
J23 - Signal Line to Main Control Board
31 RESET_SUB_N1
32 GND
33 GND
34 GND
35 GND
36 HD1_DI1_SUB
37 GND
38 HD1_DI2_SUB
39 GND
40 HD1_DI3_SUB
41 GND
42 HD1_DI4_SUB
43 GND
44 HD1_CLK_SUB
45 GND
46 HD1_LAT_SUB
47 HD1_STB1_SUB
48 HD1_STB2_SUB
49 HD1_STB3_SUB
50 HD1_STB4_SUB
TOOLS
The following test tools are required for the printer:
l A digital voltmeter with an accuracy of 0.001 V
l Calibration test media (NCR Part No. 009-0010057)
l A Phillips screwdriver.
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651 NCR SelfServ 84 ATM Service Manual
ADJUSTMENTS
Configuration in System Application
The Configuration menu in System Application (Sys App) displays the following
options for the statement printer:
Menu Description
Form Feed Sets the printer to cut at either:
l Black mark - no length setting is required
l Fixed length - 77 mm (3.0 in.) to 297 mm (11.5 in.) including top margin
l Variable length - 1 to 297.
Printer Sets the printer contrast in the range 0 (lightest) to 30 (darkest). Default
contrast value is 15.
Black mark Sets the cut position from the last black mark.
cut position Minimum value is 0 and maximum value 75. Default value is 28.
adjustment
Side 1 Left Sets the position of the left margin.
margin Minimum value is 0, maximum value 30. Default value is 0.
Adjustments are in steps of 0.125 mm (0.005 in) within the range of min. -
1.875 mm (-0.075in.) to max +1.875 mm (+0.075in).
Present Sets the position of the first line of print. Minimum value is 0, maximum
position value 30. Default value is 15.
adjustment
Paper width Sets paper width of paper being used:
l Paper width 155.6 mm (6.125 inch)
l Paper width A4 210 mm (8.27 inch)
l Paper width Letter 215.9 mm (8.5 inch)
l Paper width Head width A4 210 mm (8.27 inch) is used but the left
margin is not considered.
Black Mark Sets which black mark sensor position is used. The first three settings force
Position and the black mark cut position to a fixed position while the second three allow
Cut the user to define the position.
Adjustment l Centre - cut position = 23 mm (0.9 in.)
l Side - cut position = 10 mm (0.4 in.)
l Kinetics - cut position = 10 mm (0.4 in.)
l Centre_Custom - cut position < 30 mm (1.2 in)
l Side_Custom - cut position < 30 mm (1.2 in)
l Kinetics_Custom - cut position < 30 mm (1.2 in)
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NCR SelfServ 84 ATM Service Manual 652
Menu Description
Diagnostics Sets the number of statements that will be printed during the Diagnostics
Buncher Buncher Test. The range is from 2 to 10.
Quantity
Max Print Set the maximum print speed, measured in inches per second (ips). Max is
Speed 5 ips, duty cycle permitting. Limiting the printer to 3 or 4 ips will improve
print quality.
Side 1 Line 1 Sets position of the first line from the top of the page.
Position Level 1 menu - position in millimetres. Min is 2 mm, max is 152 mm, default
is 5 mm.
Level 2 menu - position in 10th of millimetres. Min is 0, max is 9, default is
0.
Auto Paper Sets automatic paper loading as Yes or No. Determines whether or not the
Feed paper loads automatically once it is detected.
Print Head Sets print head control to either standard (no head control) or special. The
Control special setting allows the customer to apply overburn to the print head
control, which can improve print readability for certain documents.
Exit Position Sets where the paper pinch (or ‘bite’) is located when paper is presented,
determining how much of the statement is presented through the exit slot.
l Rear - paper is held at trailing edge of the paper (default)
l Middle - paper is held in the middle of the sheet
l Front - paper is held at the leading edge of the paper.
Transport Adjustments
Vertical Position of Transport
The vertical alignment of transport to the ATM facia can be adjusted using the
screw on each side of the transport.
The default position of the screw maintains a gap of 5mm as shown, which gives a
height from the base of the printer to the lower edge of the transport exit of
approximately 86.5 mm. The height can be adjusted from approximately 71 mm to
121 mm.
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653 NCR SelfServ 84 ATM Service Manual
5 mm
Bunch Paper Length
The bunch variant of the printer can handle statements 101.6 mm (4.0 in.) or 105.8
mm (4.166 in.) long. The printer is factory-set for the length required, but can be
adjusted in the field by moving the metal plate on the underside of the transports
forwards or backwards.
FRU REMOVAL AND REPLACEMENT
The service strategy for the printer is entire-module swap, that is if a critical failure
occurs the entire printer should be replaced and returned for repair. However in
some cases, sub-modules can be used to avoid having to swap the entire printer.
Therefore the following field replaceable units are described:
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NCR SelfServ 84 ATM Service Manual 654
l Print engine (including sub control board and cutter)
l Transport
l Hopper
l Main control board
l Sub board.
CAUTION
Turn off the ATM before plugging or unplugging the printer
power to avoid damaging the printer. Turn off the ATM
before disassembling any part of the printer. Electrostatic
discharge may damage the PCB. Wear a grounded wrist strap
and use a static mat or other ESD protected work surface
whenever you work on the PCB.
Removing the Print Engine
1. Remove the screws securing the main control board cover.
2. Remove the PCB cover.
3. Disconnect the power cable (J4) and signal cable (J23) from the board.
4. Disconnect the earth strap on each side of the print engine.
5. Unscrew and remove the four screws holding the print engine to the hopper
assembly.
6. Lift the print engine out of the printer assembly.
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Removing the Transport
1. Disconnect the earth straps at each side of the transport.
2. Disconnect the harnessing and cable ties.
3. Remove the circlip from the shaft on the right-hand side of the transport
(when viewed from the front of the printer).
4. Slide the shaft out of the transport to separate it from the rest of the printer.
Removing the Hopper
Remove the print engine and transport as described above, this leaves the hopper
FRU.
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Removing the Main Control Board
1. Remove the screws securing the main control board cover.
2. Remove the PCB cover.
3. Disconnect all harnessing to the board.
4. Remove the three screws securing the board and remove the board from
the printer hopper.
Removing the Sub Board
1. Unscrew and remove the four screws holding the print engine to the hopper
assembly.
2. Lift the print engine out of the printer assembly, the sub board is on the
underside.
3. Disconnect all harnessing to the board.
4. Remove the four screws securing the board and remove the board from the
print engine.
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USB JOURNAL PRINTER
INTRODUCTION
This chapter describes the USB journal printer, which uses a line thermal head to
perform high quality, high speed, quiet printing of characters and graphics.
DESCRIPTION
The USB journal printer has the following features:
l Supports maximum paper roll diameter of 83mm (3.2 ins)
l Resolution 203 dpi
l Downloadable firmware
l Remote diagnostics.
Power Requirements
The printer requires power from the ATM power supply (+24V DC ± 10%) and
power consumption is up to 6.0 A.
Environmental Requirements
Operating the printer at either extreme of its temperature or humidity ranges may
degrade the print quality and may cause the firmware to disable printing.
However, the printer itself will not be damaged.
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Condition Temperature Humidity Max Temp Change
Operating 5°C - 50°C (41°F - 122°F) 20 - 80% 10°C (50F)/hour
Idle 0°C - 55°C (32°F - 131°F) 10 - 95% 10°C (50F)/hour
Extreme power-on 0°C - 55°C (32°F - 131°F) 10 - 95% 15°C (59F)/hour
Storage -5°C - 55°C (23°F - 131°F) 10 - 90% 15°C (59F)/hour
Dew point 26°C (78.8°F) maximum
Paper Specification
Paper Roll
l Width: 80.0 mm (3.15 in.)
l Length: 83 m (272 ft.) max
l Diameter: 83 mm (3.26 in.) or less
l Paper core inner diameter: 12 mm (0.47 in.)
Printable Area
80 mm
(3.15 in.)
2.50 mm * 75.25 mm 2.25 mm
(0.10 in.) (2.96 in.) (0.09 in.)
6.9 mm (0.27 in.)
Minimum
22 mm (0.87 in.)
Typical
5 mm (0.20 in.)
Typical
* Left Margin Adjustable area ±1.875 mm (0.0738 in.)
Journal Paper Low
The paper low signal indicates when 5.8 m (19 ft.) ±40% remains on the supply roll.
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Sensor Locations
Winding Wheel Thermal Head
PE Sensor
Cover Open Sensor
Paper Roll Feed
Winding Jam Sensor
Motor
Winding
Motor
Paper Low Sensor
Sensor Description
Paper Low Detects paper low.
Cover Open Detects cover open, halts operation.
PE Detects presence of paper for controlling feed motor.
Winding Jam Detects winding wheel movement and controls winding.
TROUBLESHOOTING
Faults can be diagnosed using the LEDs on the control board, and by using the
ATM error reporting system.
LEDs Location and Meaning
Two pairs of LEDs are located one each side of the control board and are also
visible through holes at the bottom of the side frames. The LEDs can be used to
diagnose the conditions shown in the following table.
Green Red Meaning
On Off On-line
Fast blink Off IPL mode (firmware ready to download)
Off Fast blink Paper out
Slow blink Off Paper low
Off On Winding jam
Slow blink Off Paper not wound
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Green Red Meaning
Off Fast blink Cover open / Unable to load paper
Off Off Power off
Module Error Messages
The following error messages are reported by the journal printer. Refer to the
'Module Removal and Replacement' section for detailed instructions on replacing
modules, and 'Diagnostics' for details of running diagnostic tests
Error Message Corrective Action
Printer Check USB cable at the printer and at the hub. Check the power cable at
Disconnected the printer and at the power supply. Re-connect or replace if necessary.
The printer may need to be re-set. Run self test.
PCB Hardware Replace printer.
Error
Printer Under ATM power harnessing may be faulty - test power from module to
Voltage distribution board to ATM power supply. Replace harnessing if necessary.
ATM power supply may be faulty. Check and replace if necessary.
Print Head Replace printer.
Life Low/Out
Printer Over Check operating conditions against Environmental Requirements. If
Temperature necessary, replace printer if constantly over temperature.
Printer Open If open, close print mechanism.
If closed, printer open sensor or sensor cable may be faulty - run HW_
DIAG Sensor Test, if this reports printer open, replace printer.
Paper Not Re-load the paper if it was incorrectly loaded, or clear jam.
Loaded
Printer Not Re-load paper, ensuring is correctly fed into take-up spindle.
Winding Check winding motor cable is securely connected (J4).
Print Clear jam and re-load paper.
Mechanism Winding motor may be faulty - unload paper, run HW_DIAG Winding
Jam Motor test. Motor and gears should turn. If not, replace printer.
Paper feed motor may be faulty - unload paper, run HW_DIAG Paper
Feed Motor test. Motor and gears should turn. If not, replace printer.
Paper Re-load paper.
Low/Out Run HW_DIAG Sensor test. Cover and uncover the sensor. If necessary,
replace printer.
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General Checks
The following general checks should determine the cause of the majority of errors
with the journal printer:
l Check that the power cable is connected securely at both ends.
l Check that the interface cable from the PC core is connected securely at both
ends.
l Check that the interface cable for the module reporting a problem is
connected securely:
Problem Check Cable
Paper low not detected / Frequent paper empty messages Paper low sensor cable (J1)
Frequent “Unable to load paper” messages. Paper end sensor cable (J1)
Paper not feeding correctly / frequent jam messages Feed motor cable (J6)
Paper not winding correctly Winding motor cable (J4)
Poor printing or none at all Thermal head cable (J5)
Printer open message cannot be cleared Open sensor cable (J2)
l Check that the sensors are not obscured by foreign objects/paper dust.
l Check that the operating temperature complies with the specifications given
in section ‘Environmental Requirements’.
l Check that thermal paper is being used.
l Check that the paper is not damp, dirty or dusty.
l Check for foreign objects in the feed path or stuck to the reel guides, take-up
core, drive gears or platen.
l Clean thermal elements in print head with alcohol (IPA), using a cotton bud.
l If an EEPROM error is detected, switch the printer off and on again to confirm
the diagnostic result. If there is no change, replace the printer.
DIAGNOSTICS
Level 0 Diagnostics
Level 0 diagnostic tests run on start-up and reset or on entering self test mode via
dip switch DSW1.
Start-up Tests
The following tests run at start-up:
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l Flash ROM CRC check
l Internal RAM check
l EEPROM test
l Microprocessor test.
In the event of an error in one of the tests the LEDs will indicate the error type. The
error state will be maintained until power is cycled or reset.
LED Diagnostic Displays
The following table shows the codes displayed by the LEDs in the event of an error.
Green Red Meaning
On Off On-line
Fast blink Off IPL mode (firmware ready to download )
Off Fast blink Paper empty
Slow blink Off Paper low
Off On Winding jam
Off Fast blink Unable to load paper
Slow blink Off Paper not wound
Off Off Power off
Test Selected By Dip Switch
The level 0 diagnostic tests that can be set by the logic board dip switch DSW1 are:
l Rolling ASCII print test
l ‘H’ print test
l Dot check pattern print test
l Sensor level adjustment.
Switch and LED Locations
Dip switch DSW1 on the control board is used to select the diagnostic tests. The
LEDs indicate the test selected. Switch SW1 is the reset button.
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663 NCR SelfServ 84 ATM Service Manual
LED1 LED3 J5
J3
Fuse F3
CN2
J4
DSW1
CN1 SW1
J2
LED2 LED4 J1
How to Enter a Test
1. Ensure the printer is powered off.
2. Set bits 1 and 2 of DSW1 to ON and bit 3 to OFF.
3. Power up the printer.
4. The two LEDs should be off, indicating test mode.
5. Select the required self test by pressing the feed button briefly as follows.
The LEDs will indicate the test selected
Feed LED Test
Button
Presses
Green Red
x0 OFF OFF Rolling ASCII print test (continuous printing)
Mono or 2-colour options.
x1 ON OFF ‘H’ print test (continuous printing)
x2 OFF ON Dot check pattern print test
x3 ON ON Sensor level adjustment
6. Once the test is selected, push and hold the feed button and the test will be
performed.
Note: For the ASCII test to start, you have to briefly press the feed button
then press and hold the feed button again to start the test.
7. After the test is complete, reset the dip switch settings to OFF then either
power off or press the reset button (SW1) to reboot the printer.
Rolling ASCII Print Tests
These tests invoke the printer to continuously print the resident character set, in
standard pitch for 23 lines, then feed 2 lines. The page count is not stored in
EEPROM. After the test is complete, reset the dip switch settings to OFF then either
power off or press the reset button (SW1) to reboot the printer.
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00000012
!”#$%&’()*+,-./0123456789:;<=>?@ABCDEFG
!”#$%&’()*+,-./0123456789:;<=>?@ABCDEFGH
”#$%&’()*+,-./0123456789:;<=>?@ABCDEFGHI
#$%&’()*+,-./0123456789:;<=>?@ABCDEFGHIJ
00000013
$%&’()*+,-./0123456789:;<=>?@ABCDEFGHIJK
%&’()*+,-./0123456789:;<=>?@ABCDEFGHIJKL
&’()*+,-./0123456789:;<=>?@ABCDEFGHIJKLM
’()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMN
00000014
()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNO
)*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOP
*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQ
+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQR
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“H” Print Test
This test causes the printer to continuously print “H” characters in the standard
pitch. for 23 lines, then feed 2 lines. The page count is not stored in EEPROM. After
the test is complete, reset the dip switch settings to OFF then either power off or
press the reset button (SW1) to reboot the printer.
00000314
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
00000315
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
00000316
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
Dot Check Pattern Test
This test causes the printer to print a dot check pattern. The 12.5% slant line dot
pattern is created using character code 05H. After the test is complete, reset the
dip switch settings to OFF then either power off or press the reset button (SW1) to
reboot the printer.
Sensor Level Adjustment
The following sensors can be adjusted:
l Paper low sensor
l Winding sensor.
To adjust the sensors proceed as follows:
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1. Ensure there is no paper in the transport.
2. Set dip switch bits 1 and 2 to ON, then power up the printer.
3. The firmware measures the sensors levels.
4. Place a paper roll in the hopper. and feed paper to the print mechanism
entry slot, then press the feed button.
5. The paper is fed through the print mechanism. Sensor adjustment is
performed automatically during this operation. The printer stores the
adjustment value into EEPROM and can be printed on the configuration
printout.
6. After the test is complete, reset the dip switch settings to OFF then either
power off or press the reset button (SW1) to reboot the printer.
Printer Configuration Printout
This is not a test as such but a printout of several of the current settings and
functions. To perform the test, press and hold the feed button and press the reset
button. After the test is complete, reset the dip switch settings to OFF then either
power off or press the reset button (SW1) to reboot the printer. The printout can
also be peformed in online mode.
Level 1 Diagnostics
All the Level 1 diagnostic tests that involve printing initialize the journal printer in
the following manner:
l Margins are set to 0 and 40
l Line spacing is set to 2.6 mm (1/9 in.)
The settings set on entry into diagnostics are restored on exit. Looping is allowed
on all tests. Tests that require paper out do not run if paper is left in, however, they
still return a good response.
Sensor Test
The Sensor test reports, in M_DATA, status and sensor information. There should
be no movement of the printhead during this test.
Print Quality Test
The Print Quality test prints a line of LDTX in double wide then a line in single wide,
followed by graphics. This is followed by a solid black rectangle.
Winding Motor Test
The Winding Motor test drives the winding motor for 5 seconds. Paper must be
removed from the printer for this test to run.
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Paper Feed Motor Test
The Paper Feed Motor test drives the paper feed motor for 5 seconds. Paper must
be removed from the printer for this test to run.
LEVEL 3 DIAGNOSTICS
The level 3 diagnostics returned for the journal printer are:
S_Data
S_DATA Meaning
00 GOOD (No error).
01 ROUTINE (Minor fault).
02 WARNING (May require attention).
03 SUSPEND (Possible customer tampering).
04 FATAL (Requires immediate attention).
Tallies
Tally Description
WIND JAM The number of winding jams.
MECH JAM The number of print mechanism jams.
HOU ON The number of hours the printer has been switched on.
PAP LEN The number of millimeters of paper that have passed under the printhead.
ERR RECO The number of error recoveries.
OVER HEA The number of times the printer has over-heated.
FLAS CYC The number of flash cycles.
HEAD OPN The number of times the head has been opened.
SUP VOLT The number of supply voltage anomalies.
USB COMM The number of USB communications faults.
STRAPPING
Switches
The following switches are found on the control board and are also accessible
through gaps in the printer frame.
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l Switch SW1 is the reset switch.
l The 2-pin dip switch (DSW1) on the control board is used to enter self test
mode.
bit 0 bit 1 Contents
0 0 Online mode
1 0 Self test mode
0 1 Flash download mode
1 1 Sensor adjustment mode
The following tests can be accessed in self-test mode:
l Rolling ASCII print test
l ‘H’ print test
l Dot check pattern print test
l Sensor level adjustment.
A pair of LEDs on each side of the board indicate the tests selected as well as
indicating errors.
ADJUSTMENTS
The Configuration menu in System Application (Sys App) displays the following
menu option for the journal printer:
Menu Description
Printer Sets the printer contrast in the range 1 (lightest) to 30 (darkest). Default is
Contrast 15.
Adjust Left Sets the position of the left margin. Adjustments are in steps of 0.125mm
Margin (0.005 in.) within the range of min -1.875mm (-0.075 in.) to max
+1.875mm (-+.075 in.).
Minimum value is 0, maximum is 30. Default value is 15.
MODULE REMOVAL AND REPLACEMENT
This section describes the removal and replacement of the head assembly. The
assembly is not advocated as a Field Replaceable Unit, but is available as a spare
part.
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Head Assembly
1. Remove and retain the four screws securing the rear cover. Remove the
cover.
2 on each side
2. Remove the thermal head’s black earth harness from the connector on one
side of the frame.
3. Remove and retain the two screws securing the bottom cover. Remove the
cover.
Cable Clamp
X2
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4. Lift the cable clamp securing the harness. Lift harness slightly and slide the
cover off.
5. Disconnect the thermal head connector from J5 on the board.
6. Remove and retain the two screws securing the print head.
1 on each side
7. Loosen the stop screw on the side of the printer until the head drops.
Remove the head assembly.
8. Disconnect the harnesses from the head assembly.
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CABLING
None.
CONNECTOR ASSIGNMENT/PINOUTS
LED1 LED3 J5
J3
Fuse F3
CN2
J4
DSW1
CN1 SW1
J2
LED2 LED4 J1
CN1 USB J3 Feed motor
CN2 Power J4 Winding motor
J1 Winding jam, paper low, paper end sensors J5 Thermal head
J2 Cover open sensor SW1 Reset switch
Pin Assignments
USB Connector (CN1)
Desc Pin
VBUS 1
D- 2
D+ 3
GND 4
Shield Shell
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USB RECEIPT PRINTER
INTRODUCTION
This chapter describes the USB receipt printer of which there are the following
variants:
l Single roll
l One-sided
l Two-sided
l Dual roll
l One-sided
l Two-sided
l Value Added Media (stamp).
Each variant is available with or without a capture bin, except the stamp variant.
The printers are fitted with line thermal print heads which print on either one or
both sides of the receipt, and on one side of valuable media such as stamps. The
dual feed transport mechanism on the dual roll variants has two infeeds fitted on
the print engine to allow printing from two hoppers, either for increased capacity
or for a second media such as stamps.
4
3
2
1
Item Description Item Description
1 Transport 5 Rear paper hopper
2 Print engine 6 Front paper hopper
3 Dual feed mechanism 7 Capture bin
4 Value Added Media dual feed mechanism
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DESCRIPTION
The USB receipt printer has the following features:
l Optional two sided printing
l Optional capture area (not on stamp variant)
l Optional dual feed
l Resolution 203 dpi
l Supports maximum receipt paper roll diameter of 228.6 mm (9 in.) for dual
roll and 254mm (10in.) for single roll
l Thermal printing
l Optional value added media printing, such as stamps.
Power Requirements
The printer requires power from the ATM power supply (+24V DC ±10%) and power
consumption is up to 10.0 A.
Paper Specification
The paper used in your printer must conform to the specifications given in NCR
publication Consumable Items for Self Service (B006-4992). The publication also
provides ordering details of the ATM consumables which should be purchased
from NCR Systemedia.
Printable area
Black Mark Alignment
The printer will cut within the black mark according to adjustment parameters.
Registration will be automatically restored if lost.
Receipt Paper Low
Paper low is sensed when the paper roll outer diameter reaches 39 mm (1.53 in)
and after a further 10 receipts are printed, the paper low condition is reported.
When a set length of paper (default is 5000 mm) has passed through the printer
after paper low is reported, the printer will report paper out if a jam condition
occurs after this point or if the printer is dual roll with hopper usage set as single
supply.
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Sensor Locations
See the table on the following page for a description of sensors.
One-sided Single Roll
Print Engine
Hopper
Cutter Transport
Motor
Transport
LF Motor Motor
HP
TJ Exit
Paper Low
PE
BD
CBF
CB
Two-sided Single Roll
Print Engine
Hopper
Cover Open Cutter Transport
Motor
Transport
Cutter HP Motor
Paper Low 2ST
PE
BD 1ST ENG Ex Exit
2ND TJ
TOF
LF Motor
CBF
CB
One-sided Dual Roll
Hopper Dual Feeder
DF_2a Print Engine
DF2 Motor
Cutter Transport
DF_2b Motor
Paper Low2 Transport
DF_1a
Motor
LF Motor HP
Paper Low1 Eng Ex TJ Exit
DF_1b
PE
BD
DF1 Motor
CBF
CB
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Two-sided Dual Roll
Hopper Dual Feeder
DF_2a DF2 Motor
Print Engine
Paper Low 2 DF_2b Cutter
DF_1a Cover OPN
Motor
Transport
Paper Low 1 HP
DF_1b Transport
2ST Motor
TOF 1ST Eng
DF1 Motor PE BD EX TJ Exit
LF Motor
CBF
CB
Sensor ID Sensor Location Function
Name
Paper Paper Low Hopper Detects paper low.
Low 1 1
Paper Paper Low Hopper Detects paper low.
Low 2 2
DF_1a Dual Feed Dual Feed Detects which feeder is in use, acts as Paper End during
Unit reverse feed.
DF_2a Dual Feed Dual Feed Detects which feeder is in use, acts as Paper End during
Unit reverse feed.
DF_1b Dual Feed Dual Feed Detects which feeder is in use, acts as Paper Edge during
Unit reverse feed.
DF_2b Dual Feed Dual Feed Detects which feeder is in use, acts as Paper Edge during
Unit reverse feed.
Cover Cover Open Engine Detects cover open. Stops all actions except cutter.
Open
PE Paper End Engine Detects paper end, but not used for paper positioning.
BD Black Dot Engine Black dot (mark) registration.
HP Home Engine Detects cutter home position.
Position
TJ Transport Transport Detects jam in transport.
Jam
Exit Exit Transport Detects paper presented to customer at exit. Activates
capture if paper not taken.
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Sensor ID Sensor Location Function
Name
CB Capture Bin Transport Detects paper in capture bin.
CBF Capture Bin Transport Detects capture bin full and suspends capture function.
Full
Paper Paper Low Hopper Detects paper low.
Low
TOF Top of Engine Detects top of form.
Form
2ST 2 Sided Engine Detects 2ST paper.
Paper
Engine Engine Exit Engine Detects paper at exit.
Exit
TROUBLESHOOTING
Faults can be diagnosed using the LEDs on the logic board, and by using the ATM
error reporting system.
LEDs Location and Meanings
Two LEDs, one red and one green, are located on the logic board on single roll
printers and on the dual feed pcb in the hopper on dual roll printers. The LEDs can
be used to diagnose the conditions shown in the following table..
Single roll Dual roll
Red LED Red LED
Green LED Green LED
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Green Red Meaning
On Off On-line
Fast blink Off IPL mode (firmware ready to download)
Off Fast blink Paper empty (standard or dual feeder bins empty)
Slow blink Off Paper low (standard or dual feeder bins near empty)
Off On Dual Feed jam
Off On Capture jam
Off On Transport jam
Off Fast blink Cutter jam, cover open or firmware error (ROM/RAM/EPROM)
Off Slow blink Black mark error
Slow blink Off Capture bin full
Off Fast blink Unable to load paper
Off Off Power off
Module Error Messages
The following error messages are reported by the receipt printer. Refer to the
“Module Replacement” section for detailed instructions on replacing modules, and
“Diagnostics” for details of running diagnostic tests.
Error Messages Corrective Actions
Comms Error Check USB cable at the printer and at the hub. Check the power cable at the
printer and at the power supply. Re-connect or replace if necessary.
The printer may need to be re-set. Run self test.
Control Board Replace print engine.
Hardware Error
Under Voltage ATM power harnessing may be faulty - test power from module to distribution
board to ATM power supply. Replace harnessing if necessary.
ATM power supply may be faulty. Check and replace if necessary.
Knife Life Replace print engine.
Low/Out
Knife Jam Clear jam and reload paper. Run self test. If no jam:
l May be faulty sensor or connector. Check knife sensor and connector J9, run
knife test. Clean sensor/re-connect connector. If necessary replace knife or
print engine.
l May be faulty knife motors - run knife test and observe motor and gears. If
necessary replace knife or print engine.
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Error Messages Corrective Actions
Print Head Life Replace print engine.
Low/Out
Over Check operating conditions and if necessary, replace print engine if printer is
Temperature constantly over temperature.
Black Mark Check that black mark paper is being used, the black marks are complete and the
Error paper is loaded correctly (i.e. black marks facing down).
Check black dot sensor is clean and unobstructed. Run Slew to Black Mark test.
Check the sensor connector (J7) is securely attached.
If necessary, replace print engine.
Print Unit Open If open, close cover. Run self test.
If closed, printer open sensor or sensor cable may be faulty - run Sensor Test, if
this reports printer open, replace printer.
Paper Not Re-load paper if paper was incorrectly loaded, or clear jam.
Loaded/
Front Hopper
Not Loaded/
Rear Hopper
Not Loaded
Transport Jam Clear jam from transport, at transport sensor.
on Eject/on If not jammed:
Capture l May be a motor/gear or belt failure: run Print Quality test, observe
motor/gears and belt (may be slipping). Replace transport if necessary.
l May be PCB or sensor fault: run looped Sensor test. Cover and uncover the
sensor. Replace print engine if necessary.
Exit Jam on Clear jam from transport, at exit sensor. Also check facia.
Eject/on If not jammed:
Capture l May be a motor/gear or belt failure: run Print Quality test, observe
motor/gears and belt (may be slipping). Replace transport if necessary.
l May be PCB or sensor fault: run looped Sensor test. Cover and uncover the
sensor. Replace print engine if necessary.
Capture Bin Full Empty capture bin. Check for paper blocking the capture bin full sensor.
If empty, may be a PCB or sensor failure: run looped Sensor test, cover and
uncover the sensor. Replace transport if failed sensor or print engine if failed
PCB.
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679 NCR SelfServ 84 ATM Service Manual
Error Messages Corrective Actions
Paper Low/Out Load paper. If not empty, may be a PCB or sensor failure: run looped Sensor test,
Front Hopper cover and uncover the sensor. Replace hopper if failed sensor or print engine if
Low/Out failed PCB.
Rear Hopper
Low/Out
Transport Not Unload paper. Check transport harness and reconnect if necessary. Run
Connected Transport Forward test.
May be a connector failure: run looped Sensor test. Connect and disconnect
connector. If necessary, replace transport.
May be faulty PCB. Run looped Sensor test, cover and uncover the sensor.
Replace transport if necessary.
Dual Feed Clear jam from dual feed.
Mechanism Jam Check transport harness. Run Paper Feed Motor Test to check motor and gears
turn.
May be a sensor failure: run looped Sensor test. Connect and disconnect
connector. If necessary, replace dual feed.
May be faulty PCB. Run looped Sensor test, cover and uncover the sensor. If
necessary, replace dual feed.
General Checks
l Check that the power cable is connected securely at both ends.
l Check that the interface cables between the printer, the USB hub and the PC
core are connected securely.
l Check that the cable between the logic board (J3) to the drive board (J8) is
connected securely at both ends for 1ST printers.
l Check the cable between the logic board (J6) to the drive board (J15) is
connected securely at both ends for 2ST printers.
l Check the joint harness of the cutter motor is connected correctly.
l Check that the transport feed motor connector is correctly connected to the
joint harness underneath the dual roll engine block.
l Check that the interface cable for the module reporting a problem is
connected securely:
Problem Check cable
Frequent knife jams Cutter motor cable (J9)
Paper low not detected/ Frequent paper empty Paper low sensor cable
messages (J2)
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Problem Check cable
Frequent black mark errors Black mark sensor (J7)
Frequent capture jams CB sensor cable (J7)
Frequent transport jams Feed motor cable (J6)
Paper not feeding correctly Feed motor cable (J6)
Poor printing or none at all Thermal head cable (J3)
Printer open message can’t be cleared Open sensor cable (J4)
l Check if the fuse on the logic board has blown
l Check that the sensors are not obscured by foreign objects/paper dust.
l Check the 24V power supply to the control board.
l Check that correct type of thermal paper is being used (one or two sided), and
that it is not damp, dirty or dusty.
l Check for foreign objects in the feed path / stuck to the paper feed rollers or
paper guides. Clean the areas carefully.
l Clean thermal elements in print head with alcohol if there are print quality
problems.
l Clean the transport belts with alcohol if there are frequent jams.
l Clean the transport sensors using compressed air without removing them
from the printer chassis. If for any reason sensors are removed, they must be
recalibrated. Refer to the "Recalibration" section for detailed instructions.
l Check for wear or lack of tension in the transport belts, replace transport
assembly if necessary.
l If an EEPROM error is detected, switch the printer off and on again to confirm
the diagnostic result. If there is no change, replace the print engine.
DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the
Diagnostics Overview section.
Level 0 Diagnostics
Level 0 diagnostic tests run on start-up and reset.
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LED Diagnostic Displays
The following table shows the codes displayed by the LEDs in the event of an error.
Green Red Meaning
On Off On-line
Fast Blink Off IPL mode (firmware ready to download)
Off Fast blink Paper empty: single hopper or both dual feed hoppers
Slow Blink Slow Blink Paper empty: one of dual feed hoppers
Slow Blink Off Paper low: any hopper
Off On Paper jam
Off Fast Blink Firmware error (ROM, RAM or EPROM) or cover open or knife jam
Off Slow blink Black mark error
Slow blink Off Capture bin full
Off Fast blink Unable to load paper
Off Off Power off
Device Diagnostics
All the Sys App device diagnostic tests that involve printing initialize the receipt
printer in the following manner:
l Top and bottom margins are set to 0 and 40
l Line spacing is set to 2.6 mm (1/9 in.)
l Top line position 25.4 mm (1 in.).
All the settings set on entry into diagnostics are restored on exit. Looping is
allowed on all tests. Tests that require paper out do not run if paper is left in,
however, they still return a good response.
Note that all tests will be printed on the paper loaded into the print engine, so if
there is valuable media loaded in the rear hopper, it is advisable to unload it from
the print engine prior to running diagnostics tests.
Sensor Test
The Sensor test reports, in M_DATA, status and sensor information. There should
be no movement of the printhead during this test.
Print Quality Test
Available on single feed printers only. The test produces a produces a receipt with:
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l the NCR logo
l a full character set printout, single wide
l a solid black rectangle
l a “Check Solid Box For White Lines” statement.
If a 2ST printer is loaded with 1ST paper, the following statement will also be
printed
l “Single-sided Paper on 2ST Printer”.
On 2ST printers the reverse side will have:
l the 2ST logo
l a solid black rectangle
l a “Check Solid Box For White Lines” statement.
Print Quality Test - Front Hopper
Available on dual feed printers only. This test produces a receipt from the front
hopper with the same information as for Print Quality Test and also the statement
“Printed from Front Hopper”.
Print Quality Test - Rear Hopper
Available on dual feed printers only. This test produces a test print from the rear
hopper with the same information as for Print Quality Test and also the statement
“Printed from Rear Hopper”.
Print Alignment Test
This test prints a sheet of paper with several vertical lines across the paper width,
then cuts. The lines allow confirmation that the paper is not skewed.
Slew Test
The Slew Test prints “START” on the first line, slews nine lines, and then prints
“FINISH” and cuts.
Transport Forward Test
The test drives the transport for 5 seconds and then switches it off. Paper must be
removed from the printer for this test to run.
Paper Feed Motor(s) Test
The test drives the paper feed motor and the print head motor for 5 seconds.
Paper must be removed from the printer for this test to run.
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Knife Cut Test
The cut test causes the knife to be actioned. There should be no paper in the
printer for this test.
Fascia Alignment Test
The test prints a graphic to allow the Field Engineer to determine whether the
fascia/receipt printer alignment should be adjusted.
Slew To Black Mark Test
This test slews to the next black mark and cuts the paper.
Note: This test is only offered on printers configured for black mark paper.
Cut And Capture Test
The printer slews to the next black mark and cuts the paper, then captures the
receipt.
Note: This test is only offered on printers configured for black mark paper and
with a capture bin.
Important note: all test receipts should be removed from the printer prior to
putting the ATM back into service.
Service Tallies
The tallies returned for the receipt printer are:
Tally Description
RECEIPTS The number of receipts issued. Incremented following a cut function.
CAPTURE The number of receipts captured.
MARK ERR The number of times the device controller failed to detect the index mark on
preprinted paper while performing a form feed to black mark.
KNIF JAM The number of knife jams.
EXIT JAM The number of exit jams (exit jam on capture/exit jam on eject).
TRAN JAM The number of transport jams (transport jam on capture/transport jam on
eject)
CAPT JAM The number of capture jams (transport jam on capture/exit jam on capture)
HOURS The number of hours the printer has been switched on.
ON
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Tally Description
PAP LEN The number of millimeters of paper that have passed under the printhead.
ERR RECO The number of error recoveries.
OVER The number of times the printer has over-heated.
HEAT
FLSH CYC The number of flash cycles.
HEAD The number of times the head has been opened.
OPN
SUP VOLT The number of supply voltage anomalies.
USB COM The number of USB communications faults.
ILLEG SEQ The number of times an illegal sequence warning has occurred.
KNIFE The number of knife cuts
CUT
DFEED The number of time a dual feed mechanism jam has occurred
JAM
STRAPPING
Fuse
There is a 10A fuse on the logic board (F3 - one sided printer) or (F1 - two sided
printer).
ADJUSTMENTS
The Configuration menu in System Application (Sys App) displays the following
options for the receipt printer:
Menu Description
Form Feed Sets the printer to feed to either:
Form Feed (front l Black mark
l Fixed length (min. value 1, max value 500).
hopper)
l Variable length, that is the length of printed date plus a margin
Form Feed (rear
hopper) (minimum value for bottom margin is 77,
maximum value 500).
Printer Contrast Sets the printer contrast in the range:
0 (lightest) to 14 (darkest). Default value is 2.
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Menu Description
Black Mark Cut Sets where within the black mark the form is cut.
Position Minimum value is 0, maximum is 14. Default is 2.
Adjustment
Adjust Left Margin Sets the position of the left margin.
Adjustments are in steps of 0.125mm (0.005 in.) within the range of
minimum -1.875mm (-0.075 in.) to maximum +1.875mm (±075 in.)
Minimum value is 0, maximum is 30. Default value is 15.
Present Position Sets the position of the first line of print relative to the top of the page.
Adjustment Minimum value is 1, maximum is 30. Default is 15.
Colour Sets the printer to use 2-colour paper.
Printer Configuration Printout
To print out the current settings and functions, press and hold the feed button and
press the reset button. After the test is complete, reset the dip switch settings to
OFF then either power off or press the reset button (SW1) to reboot the printer.
The printout can also be performed in on-line mode.
Printer Sensor Re–calibration Procedure
Sensors re-calibration process is required when sensors are replaced.
One–sided (1ST) Single Roll with or without Capture
Perform the following steps to re–calibrate the sensors:
1. Remove all the paper from the transport or capture, and paper roll from the
hopper.
2. Power–up the printer with DIP switches under 1 and 2 to ON, and 3 to OFF
condition.
3. If the printer detects this status, two LEDs are off.
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4. Briefly press the Feed button three times to select sensor adjustment.
Two LEDs indicate the status of the self test. The table below lists and
displays the status of the LEDs during the self test.
Press Feed button LED Status LED Display
Red Green Red Green
0 (power–up state) Off Off
1 time Off On
2 times On Off
3 times On On
5.Press and hold the Feed button.
6.The firmware measures the level of sensors.
7.Load a BM paper roll into the hopper.
8.Press the Feed button.
9.The paper is loaded, cut, and presented. If a capture bin present, the paper
is then captured. The Sensor adjustment is performed during feeding.
10. If both LEDs are blinking, sensor adjustment is successful. If red LED is ON,
sensor adjustment is unsuccessful.
11. After re-calibration, set all DIP switches OFF, and power the printer off and
on.
Note: Black mark mode executes this procedure.
One–Sided (1ST) Dual Roll with or without Capture
Perform the following steps to re–calibrate the sensors:
1. Remove all paper from the transport or capture, feeders, and paper roll from
both hoppers.
2. Power–up the printer with DIP switches under 1 and 2 to ON, and 3 to OFF
condition.
3. If the printer detects this status, two LEDs are off.
4. Briefly press the Feed button three times to select sensor adjustment.
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5. Two LEDs indicate the status of the self test. The table below lists and
displays the status of the LEDs during the self test.
Press Feed button LED Status LED Display
Red Green Red Green
0 (power–up state) Off Off
1 time Off On
2 times On Off
3 times On On
6.Press and hold the Feed button.
7.The firmware measures the level of sensors.
8.Load BM paper rolls into both front and rear hoppers.
9.Feed the BM paper from front hopper to lower feeder and press the Feed
button.
10. The paper is loaded, cut, and presented. If a capture bin is fitted, the paper is
then captured. The Sensor adjustment is performed during feeding.
11. If both LEDs are blinking, sensor adjustment is successful. If red LED is ON,
sensor adjustment is unsuccessful.
12. After re-calibration, set all DIP switches off, and power the printer off and on.
Note: Black mark mode executes this procedure.
Two–Sided (2ST) Single Roll with or without Capture
Selecting Single Side Test Mode or Double Side Test mode
Perform the procedure below to select Single Side (1ST) test mode or Double Side
(2ST ) test mode.
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Set DIP Switch 1 and
2 ON, and 3 OFF
LEDs
Power-up Double side test mode
Briefly press the Feed
button Single side test mode
Briefly press the Feed
Double side test mode
button
Repeated pushing
alternates between 1ST
test and 2ST test
Press and hold the
To select 1ST or 2ST Feed button when Both LEDs are out
desired test is selected.
Sensor Re–calibration Procedure
Perform the following steps to re–calibrate the sensors:
1. Remove all paper from the transport or capture, and paper roll from the
hopper.
2. Power–up the printer with DIP switches under 1 and 2 to ON, and 3 to OFF
condition.
3. Select 1ST or 2ST mode.
4. Briefly press the Feed button three times to select sensor adjustment.
Two LEDs indicate the status of the self test. The table below lists and
displays the LED status during the self test.
Push Feed button LED Status LED Display
Red Green Red Green
1 time Off On
2 times On Off
3 times On On
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5. Push and hold the Feed button.
6. The firmware measures the level of sensors.
7. Set a BM paper roll in the hopper.
8. Press the Feed button.
The paper is loaded, cut and presented. If a capture bin is present the paper
is then captured. The Sensor adjustment is performed during feeding.
9. Remove all the paper roll from the printer, and replace with 2ST paper roll.
10. Press the Feed button.
The paper is loaded, cut and presented. And then it is captured if capture bin
present.
The 2ST sensor adjustment is performed during feeding.
11. If both LED is blinking, sensor adjustment is successful. If red LED is ON,
sensor adjustment is unsuccessful.
12. After re-calibration, set all DIP switches OFF, and power the printer off and
on.
Two–Sided (2ST) Dual Roll with or without Capture
Selecting Single Side Test Mode or Double Side Test mode
Perform the procedure below to select Single Side (1ST) test mode or Double Side
(2ST ) test mode.
Set DIP Switch 1 and
2 ON, and 3 OFF
LEDs
Power-up Double side test mode
Briefly press the Feed
button Single side test mode
Briefly press the Feed
Double side test mode
button
Repeated pushing
alternates between 1ST
test and 2ST test
Press and hold the
To select 1ST or 2ST Feed button when Both LEDs are out
desired test is selected.
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Sensor Re–calibration Procedure
Perform the following steps to re–calibrate the sensors:
1. Remove all the paper from the transport or capture, and paper roll from the
hopper.
2. Power–up the printer with DIP switch under 1 and 2 to ON, and 3 to OFF
condition.
3. Select 1ST or 2ST mode.
4. Briefly press the Feed button three times to select sensor adjustment.
Two LEDs indicate the status of the self test. The table below lists and
displays the LED status during the self test.
Push Feed button LED Status LED Display
Red Green Red Green
1 time Off On
2 times On Off
3 times On On
5. Press and hold the Feed button.
6. The firmware measures the level of sensors.
7. Set BM paper rolls in the front and rear hoppers.
8. Feed the BM paper from front hopper to lower feeder, and press the Feed
button.
The paper is loaded, cut, and presented. If a capture bin is fitted, the paper is
then captured. The Sensor adjustment is performed during feeding.
9. Remove all BM paper rolls from the printer, and replace with 2ST paper roll
into the front hopper only.
10. Feed the 2ST paper from front hopper to lower feeder, and press the Feed
button.
The paper is loaded, cut and presented. If capture bin present, the paper is
then captured. The 2ST sensor adjustment is performed during feeding.
11. If both LEDs are blinking, sensor adjustment is successful. If red LED is ON,
sensor adjustment unsuccessful.
12. After re-calibration, set all DIP switches off, and power the printer off and
on.
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691 NCR SelfServ 84 ATM Service Manual
FRU REMOVAL AND REPLACEMENT
The procedures in this section describe the removal and replacement of the
following field replaceable units:
l Transport
l Dual feed mechanism
l Print engine
l Hopper
l Paper low sensor.
Transport
1. Disconnect the two harnesses (three on a capture bin variant).
2. Remove and retain the single screw on each side.
3. Loosen the two screws underneath the transport. On the capture bin variant,
a long blade screwdriver will be required to reach through the frame.
4. Remove the transport.
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Dual Feed Mechanism (Standard)
The dual feed mechanism is supplied with the dual roll pcb and interconnection
harness.
1. Remove the cable ties securing all harnessing from the dual feed mechanism
back to the dual feed PCB in the hopper.
2. Remove the two screws (one each side) that secure the front hopper lifting
bar and the two fixing screws securing the pcb cover. Remove the cover then
disconnect all the harnessing from the PCB.
3. Remove the screws securing the pcb to its mounting.
4. a) For single-sided printers: Remove the retain the four screws (two each
side) securing the dual in-feed mechanism to the print engine.
Remove Screw (2 off)
Cable Comnnector
Remove Screw (2 off)
b) For two-sided printers: Remove and retain the two screws securing the
dual feed mechanism to the rear of the print engine. Loosen the screw on
each side of the print engine.
Loosen Screw (2 off)
Remove Screws
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5. Lift the in-feed mechanism clear of the print engine.
Dual Feed Assembly (Stamp)
The dual feed mechanism is supplied with the dual roll pcb and interconnection
harness.
1. Remove the cable ties securing all harnessing from the dual feed mechanism
back to the dual feed PCB in the hopper.
2. Remove the screw securing the PCB cover to the underside of the printer,
and remove the cover.
3. Disconnect the 40-pin connector and all other harnessing from the PCB.
4. Remove the two spacer screws from the base of the dual feed assembly and
tilt the assembly over towards the hopper to remove it.
Print Engine
One-sided
1. Dual feed variants only: remove the dual feed mechanism as described in
previous section.
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2. Disconnect the earth straps on each side of the print engine, and disconnect
the harness as shown below.
3. Remove and retain the two screws (one on each side), securing the print
engine to the frame.
Earth Strap x2
Harness
Screw x2
4. Disconnect the main sensor harness connector from the PCB.
Sensor Harness
5. Slide the engine lugs clear of the frame, and lift it up.
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Two-sided
1. Dual feed variants only: remove the dual in-feed mechanism as described in
previous section.
2. Disconnect the earth straps on the rear of the print engine, then two screws
(one on each side), securing the print engine to the frame then slide the
engine lugs clear of the frame, and lift it off.
Remove screw x2
3. Remove the screw securing the control board cover beneath the print
engine.
Remove screw
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4. Disconnect the hopper low sensor harness from the PCB.
hopper low sensor harness
Fuse
One-sided Printer
The fuse on the control board is accessible from the underside of the printer, or for
better access, first remove the print engine as described above, then:
1. Remove the two screws on top and the single screw on the side securing the
control boards cover.
Control Board Cover Screw (2 off)
Control Board Cover Screw
2. The fuse is visible from the underside of the print engine.
Two-sided Printer
The fuse on the control board is accessible from the underside of the printer, as
shown below. On dual feed variants, the control board cover must first be
removed.
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Front Hopper
Single Roll
1. First remove the print engine and in-feed mechanism as described in earlier
sections.
2. Cut the cable tie holding the paper low sensor harness to the hopper, then
disconnect the connector located below the print engine tray.
3. Remove the two screws securing the earth straps then the two screws
securing the hopper assembly to the print engine.
Remove Earth Strap
x2
Remove screws x2
Disconnect Harness
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Dual Roll
1. Remove the two screws securing the yellow lifting handle in the front
hopper. Then remove the two screws securing the dual feed PCB cover.
Control Board Cover
Fixing Screw Fixing Screw
2. Disconnect the rear hopper low sensor harness from the dual PCB and
remove all harnessing from the front hopper.
3. Remove the four screws (two each side) securing the PCB to the hopper and
remove the PCB.
4. Disconnect the paper low sensor harness connector located below the print
engine tray and remove the lower two screws securing the earth straps to
the hopper assembly and print engine.
Disconnect harness
Remove screw x2
Remove earth strap x2
5. Remove the upper two screws securing the hopper assembly to the print
engine and remove the hopper.
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Rear Hopper
1. Remove the four screws (two each side) that secure the two joining brackets
between the front and rear hoppers.
Hopper
Fixing Screws
Hopper
2. Remove the two screws securing the yellow lifting handle in the front
hopper. Then remove the two screws securing the dual feed PCB cover.
Control Board Cover
Fixing Screw Fixing Screw
3. Disconnect the rear hopper sensor low harness from the PCB and remove
the rear hopper.
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Hopper Low Sensor Harness
1. Release the harness from the cable ties.
2. Push out the two sensor pcb securing studs.
3. Disconnnect the harness from the control board.
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CONNECTOR ASSIGNMENTS/PINOUTS
Logic Board
One Sided
Top Side
J3
F3 J2
LED2 DSW1 SW1
LED1
J6
J8
Bottom Side J1
J4
J1 Not used J6 USB (Straight, type B)
J2 DRV Signal J8 Power
J3 Board to board
connector
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Two Sided
Top Side
J6
F3
LED2 DSW1 SW1
LED1
J5
J3
Bottom Side J2
J6 Board to board connector
J2 DIN power - 3 pins (RSD)
J3 Power - 2 pin (FSD)
J5 USB (Straight, type B)
Pin Assignments - USB connector (J6)
(One and Two Sided Printers)
VBUS 1
D- 2
D+ 3
GND 4
Shield Shell
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Single Roll Drive Board
One-sided
J8
J3
J5 J1
J14
J4 J7 J6 J9 J2
J1 Not used J6 Feed motor
J2 Paper low & capture sensors J7 Black dot (mark) sensor
J3 Thermal head J8 Board to board connector
J4 Cover open sensor J9 Knife motor
J5 Paper end sensor J14 Logic signal
Two Sided
J15
J7
J6
J13 J11
J5 J10 J5
J4
J8 J2 J9 J1 J3
J1 Cutter motor J8 Exit sensor
J2 Combine Sensors J9 Feed Motor
J3 Transport/Hopper/Motor/Paper low sensor J10 TOF sensor
J4 PE Sensor J11 TOF LED
J5 RS232 J13 2ST PDET sensor
J6-7 Thermal Heads J15 Board to board connector
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Dual Roll Control Board
J2
J4 J1
J8
J6
J5
J9 J7
J3
J1 Paper low (2nd Bin) J6 Control Signal
J2 Sensor LED (1st Bin) J7 Motor (1st Bin)
J3 Sensor (1st Bin) J8 Motor (2nd Bin)
J4 Sensor LED (2nd Bin) J9 Feed Switch
J5 Sensor (2nd Bin)
CABLING
The dual roll printer has a ribbon cable signal harness which goes from the control
board to print engine.
TEST/ADJUSTMENT TOOLS
None.
PREVENTIVE MAINTENANCE
For the preventive maintenance schedule and details of the required tasks for the
USB Receipt Printer, refer to the Preventive Maintenance section of this manual.
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705 NCR SelfServ 84 ATM Service Manual
USB STATEMENT PRINTER
INTRODUCTION
This chapter describes a USB Statement printer, for thermal paper, which can print
either statements or receipts.
The statement printer is configurable with a print engine containing either a single
print head or two print heads for two sided printing.
Print engine
Transport
Paper hopper
DESCRIPTION
The Statement printer has the following features:
l Capture area
l Remote diagnostics
l Thermal printhead(s)
l Semi-automatic paper loading
Power Requirements
The printer requires power from the ATM power supply (+24V DC ±10%) and power
consumption is up to 10.0 A.
Paper Specification
The paper used in your printer must conform to the specifications given in NCR
publication Consumable Items for Self Service (B006-4992). The publication also
provides ordering details of the ATM consumables which should be purchased
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from NCR Systemedia.
Black Mark Cut Position Offset
The cut position is “y” mm ahead of the black mark, where the default “y”
dimension is 27.94mm. The “y” dimension is adjustable and can be set using the
Pre-Configuration and Hardware Configuration (SysApp) commands. The range of
the “y” dimension is between 0 and 69 mm (2.72 inches).
Print Direction
Y
Cut Position
Max. 0.5 in.
Statement Paper Low
The paper low signal activates when the paper roll outer diameter reaches 68 mm
±2.2 mm (2.68 in. ±0.08 in). The number of receipts/statements remaining will
depend on the thickness of the paper being used.
Statement Paper Low
The paper low signal activates when the paper roll outer diameter reaches 68 mm
±2.2 mm (2.68 in. ±0.08 in). The number of receipts/statements remaining will
depend on the thickness of the paper being used.
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Sensor Locations (1ST and 2ST)
Hopper Print Engine
CHP EE Transport
TJ TE
TOF
PL BD 2ST
PE CP TP MTR
FD MTR CT MTR
CBF
CB
Sensor Location Function
Paper Low (PL) Hopper Detects paper low.
(PE) Print Engine Detects paper exhaust or paper out
Feed Motor (FD MTR) Print Engine Detects feed motor
Cover Open (CP) Print Engine Detects cover open/closed
Black Dot (BD) Print Engine Detects black dot/mark
Top of Form (TOF) Print Engine Detects top of form
2 Sided Paper (2ST) Print Engine Detects 2ST paper (2ST model only)
Cutter Motor (CT MTR) Print Engine Detects cutter motor
Cutter Home (CHP) Print Engine Detects cutter home position
Engine Exit (EE) Print Engine Detects paper exit from engine
Transport Jam (TJ) Transport Detects transport paper jam
Transport Motor (TP MTR) Transport Detects transport motor
Transport Exit (TE) Transport Detects transport paper exit
Capture Bin Full (CBF) Transport Detects capture bin full and stops capture function
TROUBLESHOOTING
Faults can be diagnosed using the LEDs on the logic board, and by using the ATM
error reporting system.
Module Error Messages
The following error messages are reported by the statement printer. Refer to the
“Module Replacement” section for detailed instructions on replacing modules, and
“Diagnostics section” for details of running diagnostics tests.
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Error Messages Corrective Actions
Comms Error Check USB cable at the printer and hub. Check the power cable at the
printer and power supply. Re-connect or replace if necessary
Printer PCB Replace print engine
Error
Knife Low/Out Replace print engine
Knife Jam Clear jam and reload paper. Run self test
Head Life Replace print engine
Low/out
Print Head Over Replace print engine
Temperature
Black Mark Check that black mark paper is being used, the black marks are
Error complete and the paper is loaded correctly
Printer Head If open close print unit
Open
Paper Not Load paper
Loaded
Transport Jam Clear Transport jam at exit
on Eject
Transport Jam Clear capture jam at transport sensor
on
Capture
Exit Jam on Clear eject jam at exit sensor
Eject
Exit Jam on Clear jam at exit sensor
Capture
Transport Not Re-connect transport
Connected
Capture Bin Full Empty capture bin
Paper Low Load paper
Paper Out Load paper
General Checks
l Check that the power cable is connected securely at both ends.
l Check that the interface cables between the printer, the USB hub and the PC
core are connected securely.
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l Check that the cable between the logic board and the drive board is
connected securely at both ends.
l Check that the Transport and Motor connector cables are connected securely.
l Check if the fuse on the drive board has blown.
l Check that the sensors are not obscured by foreign objects/paper dust.
l Check that the 24V power supply to the drive board is connected.
l Check that the operating temperature.
l Check that the correct type of thermal paper is being used and that it is not
damp, dirty or dusty.
l Check for foreign objects in the feed path/stuck to the paper feed belts.
l Clean the transport belts with alcohol if there are frequent jams.
l If a Firmware/Memory error is detected, switch the printer off and on again to
confirm the diagnostic result. If there is no change, replace the print engine.
DIAGNOSTICS
Level 0 Diagnostics
Level 0 diagnostic tests run on start-up and reset.
LED Diagnostic Displays
The following table shows the codes displayed by the LEDs in the event of an error.
Green Red Meaning
On Off On-line
Fast blink Off IPL mode (firmware download)
Off Fast blink Paper empty
Slow blink Off Paper low
Off On Capture jam
Off On Transport jam
Off On Top of Form Sensor
Off Fast blink Cutter jam, cover open or firmware error (ROM/RAM/EPROM)
Off Slow blink Black mark error
Off Fast blink Cam motor jam
Off Fast blink Cutter Jam
Off Fast blink Unable to load paper
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Green Red Meaning
Slow blink Off Capture bin full
Slow blink Off 24V anomaly
Slow blink Slow blink Sensor adjustment complete
Off Off Power off
Level 1 Diagnostics
The Level 1 diagnostic performs the following tests.
Print Test
The print tests are able to print out via commands or Off-line Diagnostic mode.
l Rolling ASCII print test
l “H” print test
l Dot check pattern print test
l Graphics 25/50/100%.
Rolling ASCII Print Tests
The following illustration shows a sample print out which is printed on both sides.
Page Number 00000001 3 in.
!”$%&’()*+,-./01234................................. 6 in.
9 in.
!”$%&’()*+,-./01234................................. 5 lpi or 12.5 in.
Dependent on a paper width setting
“H” Print Test
The following illustration shows a sample print out which is printed on both sides.
Page Number 00000001 3 in.
HHHHHHHHHHHHHHHHHHHHHHHHH 6 in.
9 in.
HHHHHHHHHHHHHHHHHHHHHHHHH 5 lpi or 12.5 in.
Dependent on a paper width setting
Dot Check Pattern Test
The following illustration shows a sample print out which is printed on both sides.
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Page Number 00000001 3 in.
6 in.
12.5% slant 9 in.
line pattern or 12.5 in.
Dependent on a paper width setting
Graphics Print Test
The following illustration shows a sample print out which is printed on both sides.
Page Number 00000001 3 in.
6 in.
12.5% slant 9 in.
line pattern or 12.5 in.
Dependent on a paper width setting
Adjustments
There are six functions which can be adjusted by commands.
l Sensor Adjustment (Off-line diagnostic mode only)
l Top margin adjustment
l Black form cut position adjustment
l Present position adjustment
l Print density adjustment
l Sensor level adjustment.
Sensor Test
The Sensor test reports, in M_DATA, status and sensor information. There should
be no movement of the printhead during this test.
Print Quality Test
The Print Quality test is an NCR Logo graphic, followed by a printout of vertical
boxes and a solid black rectangle. This is followed by a “Check Solid Box For White
Lines” statement as shown in the following illustration.
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The Print quality test print for a 2ST Statement is a NCR Logo graphic, followed by a
full character set printout single wide, and a solid black rectangle on one side and a
2ST logo printed on the second side of the statement.
Printer Alignment Test
This test prints a sheet of paper with several vertical lines across the paper width,
then cuts. The lines allow confirmation that the paper is not skewed.
Slew Test
The Slew Test prints “START” on the first line, slews 9 lines, and then prints “FINISH”
and cuts.
Slew To Black Mark & Cut Test
This test prints “Slews To Black Mark And Cuts” and slews to the next black mark
and cuts the paper.
Note: This test is only offered on printers configured for black mark paper.
Transport Forward Test
The test drives the transport forward for 5 seconds. Paper must be removed from
the printer for this test to run.
Paper Feed Motor Test
The test drives the paper feed motor and print head motor for 5 seconds. Paper
must be removed from the printer for this test to run.
Knife Cut Test
The cut test causes the knife to be activated. Paper must be removed from the
printer for this test to run.
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Cut And Capture Test
The printer slews to the next black mark and cuts the paper, then captures the
receipt or statement.
Note: This test is only offered on printers configured for black mark and with a
capture bin.
Cam Motor Test
The test drives the cam motor for 5 seconds. Paper must be removed from the
printer prior to the test.
Fascia Alignment Test
The test prints a graphic to allow the Field Engineer to determine whether the
fascia/statement printer alignment should be adjusted as shown in the following
illustration.
Check Fascia Alignment
Level 3 Diagnostics
The level 3 diagnostics returned for the statement printer are:
Tallies
Tally Description
KNIFE CUTS The number of times a knife cut has occurred.
STATEMENTS ISSUED The number of times a statement has been issued.
STATEMENTS CAPTURED The number of times a statement has been captured.
BLACK MARK ERRORS The number of times a black mark error has been detected.
KNIFE JAMS The number of times a knife jam has occurred.
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Tally Description
EXIT JAMS The number of times an exit jam has occurred.
TRANSPORT JAMS The number of times a transport jam has occurred.
CAPTURE JAMS The number of times a capture jam has occurred.
PAPER LENGTH The number of metres of paper that have passed the printhead.
ERROR RECOVERIES The number of error recoveries.
PRINTER OVER HEATED The number of times the printer has over-heated.
CAM JAMS The number of times a cam jam has occurred.
ILLEGAL SEQUENCES The number of times an illegal sequence warning has occurred.
FLASH CYCLES The number of times the device memory has been flashed.
HEAD OPENINGS The number of times the head has been opened.
HOURS ON The number of hours powered on.
SUPPLY VOLTAGE ANOMALY The number of times the voltage has dropped below 65% of
required voltage.
USB COMMUNICATIONS FAILURE The number of times driver communications has been lost.
ATM STATEMENT TRANSACTION The number of times a statement has been issued.
COUNTER
FAILED ATM STATEMENT The number of knife jams + black mark errors + exit jams +
TRANSACTION COUNTER transport jams + cam jams occurred.
STATEMENT PERFORMANCE The difference between good knife cuts and transport jams.
STRAPPING
Fuse
There is a fuse 10A fuse on the drive board.
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ADJUSTMENTS
The Configuration menu in System Application (Sys App) displays the following
options for the statement printer:
Menu Description
Paper type Sets the printer to use either Black mark or Non black mark
Printer contrast Sets the printer contrast in the range 0 (lightest) to 30 (darkest).
Default value is 15.
Black mark cut Sets where within the black mark the form is cut.
position Minimum value is 0 and maximum value 30.
adjustment Default value is 3.
Adjust left margin Sets the position of the left margin.
Adjustments are in steps of 0.125 mm (0.005 in) within the range of
Min. -1.875 mm (±0.075in.) to max +1.875 mm (±0.075in).
Minimum value is 0, maximum value 30. Default value is 0.
Present position Sets the position of the first line of print. Minimum value is 0,
adjustment maximum value 30. Default value is 15.
Paper width Sets paper width of paper being used.
Paper width 155.6 mm (6.125 inch)
Paper width A4 210 mm (8.27 inch)
Paper width Letter 215.9 mm (8.5 inch).
FRU REMOVAL AND REPLACEMENT
The procedures in this section describe the removal and replacement of the:
l Transport (including capture bin)
l Print engine
l Hopper
l Engine signal cable
l Paper low sensor cable assembly
l Capture bin full sensor.
Transport
1. Disconnect the capture bin full and engine signal harnesses from the
transport control board.
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2. Ease the harnesses back through the slot in the transport frame and release
the cable tie holding the harness to the frame.
Capture Bin Full Harness
Transport Control Board
Engine Signal Harness
3. Remove two circlips (one each side) of the transport support pin and
withdraw the support pin while supporting the assembly. Lift the transport
clear of the printer.
Circlip
Support Shaft
Print Engine
1. Remove and retain the four screws (two on each side), securing the print
engine to the frame.
2. Disconnect the paper low sensor harness.
3. Lift the print engine and disconnect the ribbon harness from the print
engine control board.
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4. Slide the engine clear of the frame and lift it up.
Print Engine Fixing Screws Paper Low Sensor Harness
Hopper
To remove the hopper, remove the print engine and transport, as described
previously.
Engine Signal Cable
1. Remove the print engine as described previously. Release the ribbon cable
from the print engine control board.
2. Disconnect the capture bin full and engine signal harnesses from the
transport control board.
3. Ease the harnesses back through the slot in the transport frame and release
the cable tie holding it to the frame.
Capture Bin Full Harness
Transport Control Board
Engine Signal Harness
4. Release the cable from the transport control board and withdraw the cable
through the transport frame.
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Paper Low Sensor Cable Assembly
1. Disconnect the sensor cable at the connector shown below.
2. Remove the screw fixing the sensor assembly to the hopper.
Cable Connector Sensor Cable Fixing Screw
Capture Bin Full Sensor
1. Disconnect the capture bin full harness from the transport control board.
2. Ease the harnesses back through the slot in the transport frame and release
the cable tie holding it to the frame.
Capture Bin Full Harness
Transport Control Board
Engine Signal Harness
3. Remove the print engine as previously described.
4. Locate and release the capture bin full sensor and remove.
CABLING
None.
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CONNECTOR ASSIGNMENTS/PINOUTS
Logic Board
Board Layout
J5
J3
J4
J4 Board to board connector
J5 Operator panel harness
Pin Assignments - USB I/F connector
Pin Desc
1 VBUS
2 D-
3 D+
4 GND
Shell Shield
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Drive Board
J1
J7
J4
J3
J16
J2
J12
J10 J6
J5
J13
J8 J15
J1 Cutter motor J7 Thermal harness
J2 Cam motor J8 Sensor harness
J3 Motor connector J10 Board to wire connector
J4 Thermal harness J13 Sensor harness connector
J5 Sensor harness J15 Board to Board
J6 Power
Pin Assignments - Power connector
Pin Description
1 Power Ground
2 Power Ground
3 +24V DC
4 Power Ground
5 +24V DC
6 Power Ground
7 +24V DC
8 +24V DC
Shell Frame Ground
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TEST/ADJUSTMENT TOOLS
None.
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STIRLING RECEIPT PRINTER
INTRODUCTION
This chapter describes the Stirling receipt printer of which there are the following
four variants:
1ST - 1 Sided Thermal 2ST - 2 Sided Thermal 2ST - 2 Sided Thermal 2ST - 2 Sided Thermal
(Standard) (Standard) (Capture) (Standard & Dual Roll)
DESCRIPTION
Power Requirements
The printer requires power from the ATM/IAT power supply (+24V DC ±10%) and
power consumption is up to 6A rms.
Paper Specification
The paper used in your printer must conform to the specifications given in NCR
publication Consumable Items for Self Service (B006-4992). The publication also
provides ordering details of the ATM/IAT consumables which should be purchased
from NCR Systemedia.
Printable Area
Black Mark Alignment
The printer will cut within the black mark according to adjustment parameters.
Registration will be automatically restored if lost.
Receipt Paper Low
Paper low signal will indicate when 19.6m (64ft) ±4.9m (16ft) of paper remains on
the supply roll.
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When a set length of paper (default is 5m) has passed through the printer after
paper low is reported, the printer will report paper out if a jam condition occurs
after this point or if the printer is dual roll with hopper usage set as single supply.
Sensor Locations
Transport
The Illustration and table below describe the location and function of the printer
transport sensors.
Sensor Sensor Location Function PCB
ID name
A TJ Transport Jam Transport Detects a jam within the transport J9
B Exit Exit Transport Detects when paper is presented to the customer at the J9
exit.
Activates capture if the paper is not taken.
C CB Capture Bin Transport Detects paper in the capture bin J9
D CBF Capture Bin Transport Detects when the capture bin is full and suspends capture J9
Full function
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Engine and Feeder
The Illustration and table below describe the location and function of the printer
engine and feeder sensors.
Sensor Sensor Location Function PCB DF
ID name PCB
A DF_1a Dual Feed Dual Feed Detects which feeder is in use, acts as PE during J10 J1
Unit reverse feed.
B DF_1b Dual Feed Dual Feed Detects which feeder is in use, acts as PE during J10 J1
Unit reverse feed.
C DF_2a Dual Feed Dual Feed Detects which feeder is in use, acts as PE during J10 J8
Unit reverse feed.
D DF_2b Dual Feed Dual Feed Detects which feeder is in use, acts as PE during J10 J8
Unit reverse feed.
E DF_CO1 Dual Feed Dual Feed Detects when DF upper cover is open. J10 J3
Unit
F DF_CO2 Dual Feed Dual Feed Detects when DF lower cover is open. J10 J3
Unit
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Sensor Sensor Location Function PCB DF
ID name PCB
G Cover Cover Open Engine Detects cover open. Stops all actions except cutter. J7 -
Open
H PE Paper End Engine Detects paper end, but not used for paper J7 -
positioning
I BM Black Mark Engine Black mark registration. J7 -
J TOF Top of Form Engine Detects Top of Form (2ST only) J12 -
Hopper
The Illustration and table below describe the location and function of the printer
hopper sensor(s).
Sensor ID Sensor name Location Function PCB DF PCB
A Paper Low 1 Paper Low 1 Hopper Detects paper low J7 -
B Paper Low 2 Paper Low 2 Hopper Detects paper low J7 J3
C Paper Low Paper Low Hopper Detects paper low J7 -
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Electrical System
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TROUBLESHOOTING
LEDs Location and Meaning
The LEDs are located on the printer control PCB and are visible through the cover
when viewed from above.
Red LED Green LED
State Meaning State Meaning
Off No error or warning Off Error
On Paper jam On On Line Mode
Slow Flash Error Slow Flash Warning but it is possible to print
Fast Flash Serious error Fast Flash IPL Mode
GREEN LED RED LED
IPL Mode Fast Flash Off
On-Line Mode On Off
Paper Empty Standard or both dual feeder bins are empty Off Fast Flash
One of the dual feeder bins are empty Slow Flash Slow Flash
Paper Low Standard or both dual feeder bins are nearly empty Slow Flash Off
One of dual feeder bins is nearly empty Slow Flash Off
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GREEN LED RED LED
Paper Jam Dual feeder Off On
Capture bin Off On
Transport Off On
Error Hardware (ROM, EEPROM, TH) Off Fast Flash
Cover open Off Fast Flash
Black mark Off Slow Flash
Cutter jam Off Fast Flash
Unable to load paper Off Fast Flash
Capture bin full Slow Flash Off
Power off Off Off
Module Error Messages
The following error messages are reported by the receipt printer. Refer to the "FRU
Removal and Replacement" section for detailed instructions on replacing.
Module Error Possible Root Cause(s) Isolation Resolution
State
M_Status: 1 Connector J9 on the PCB Check the knife connector J9. Re-connect the knife.
Knife Jam disconnected. Unload paper. Run HW_DIAG "Knife Test".
Knife motor/gear faulty. Unload paper. Run HW_DIAG "Knife Test". Replace the printer knife.
Observe motor/gears
Knife sensor faulty. Unload paper. Run HW_DIAG "Knife Test". Replace the printer knife.
M-Status: 3 Black mark sensor Ensure sensor is unobstructed. Clear obstruction from
Black Mark obstructed. Run HW_DIAG "Slew to Black Mark Test". the sensor.
Error
Black mark sensor is dirty. Ensure sensor is clean . Clean the sensor.
Run HW_DIAG "Slew to Black Mark Test".
Black mark sensor is faulty. Check connector J7. Replace the printer
engine.
M_Status: 5 Paper out sensor cable Run HW_DIAG looped "Sensor Test". Re-connect the sensor
Paper Out disconnected. Cover and uncover sensor. harness.
Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. hopper.
PCB Faulty. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. engine.
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Module Error Possible Root Cause(s) Isolation Resolution
State
M_Status: 8 Cable disconnected from Check the USB Cable. Re-connect the USB
Comms Error printer. cable.
Cable disconnected from Check the USB Cable. Re-connect the USB
hub. cable.
Power cable disconnected Check the power cable. Re-connect the power
from the printer. cable.
Power cable disconnected Check the power cable. Re-connect the power
from the power supply. cable.
Power requires RESET. Run HW_DIAG "Self Test".
USB cable fault. Replace the USB cable and retest. Connect the USB cable.
Power cable fault. Replace the power cable and retest. Connect the power cable.
M_Status: 9 Cover open sensor cable is Close cover. Check cable. Replace the printer
Print Head faulty J4. Run HW_DIAG "Sensor Test". engine.
Open
Cover open sensor is faulty. Close printer. Replace the printer
Run HW_DIAG "Sensor Test". engine.
M_Status: 16 Motor/Gear failure. Run HW_DIAG "Print Quality Test". Replace the printer
Exit Jam on Observe motors/gears. transport.
Eject
Belt Failure. Run HW_DIAG "Print Quality Test". Replace the printer
Observe belt to determine if slipping. transport.
Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. transport.
PCB Faulty. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor engine.
M_Status: 17 Motor/Gear failure. Run HW_DIAG "Print Quality Test". Replace the printer
Transport Jam Observe motors/gears transport.
on Exit
Belt Failure. Run HW_DIAG "Print Quality Test". Replace the printer
Observe belt to determine if slipping. transport.
Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. transport.
PCB Faulty Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. engine.
M_Status: 18 Motor/Gear failure Run HW_DIAG "Print Quality Test". Replace the printer
Transport Jam Observe motors/gears. transport.
on Capture
Belt Failure. Run HW_DIAG "Print Quality Test". Replace the printer
Observe belt to determine if slipping. transport.
Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. transport.
PCB Faulty. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor engine.
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Module Error Possible Root Cause(s) Isolation Resolution
State
M_Status: 23 Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Capture Bin Cover and uncover sensor. transport.
Full
PCB Fatal. Run HW_DIAG looped "Sensor Test ". Replace the printer
Connect and disconnect connector. engine.
M_Status: 24 ATM/IAT power supply Test power from module to distribution board Replace the ATM/IAT
Power Supply harness is faulty. to ATM/IAT supply. power harness.
Voltage Error
ATM/IAT power supply is Check the ATM/IAT power supply. Replace the ATM/IAT
faulty. power supply.
Printer PCB faulty. Check for red LED. Replace the receipt
printer.
M_Status: 25 Printer is reporting a PCB Replace the printer PCB.
Printer PCB fault.
Error
M_Status: 27 Print head is consistently Check ATM/IAT cooling environment. Replace the printer
Print Head over temperature. engine.
Over
Temperature
M_Status: 28 Paper Low sensor cable Run HW_DIAG looped" Sensor Test". Re-connect the sensor
Paper Low disconnected. Cover and uncover sensor. harness.
Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. hopper.
PCB Faulty. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. engine.
M_Status: 29 Motor/Gear failure. Run HW_DIAG "Print Quality Test". Replace the printer
Exit Jam on Observe motors/gears. transport.
Capture
Belt Failure. Run HW_DIAG "Print Quality Test". Replace the printer
Observe belt to determine if slipping. transport.
Sensor Failure. Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. transport.
PCB Faulty. Run HW_DIAG looped" Sensor Test". Replace the printer
Cover and uncover sensor. engine.
M_Status: 31 Transport not connected. Unload paper. Check transport harness. Re-connect the transport.
Transport Not Run HW_DIAG "Transport Forward Test". Press the feed switch.
Connected
Connector Failure. Run HW_DIAG looped "Sensor Test ". Replace the printer
Connect and disconnect connector. transport.
PCB Faulty Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. engine.
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Module Error Possible Root Cause(s) Isolation Resolution
State
M_Status: 34 Dual Feed Mechanism Jam Unload paper. Replace dual feed
Dual Feed While Changing The Hopper Run HW_DIAG looped "Transport Forward mechanism.
Mechanism Test".
Jam
Dual Feed Motor 1 Faulty Unload paper. Replace the dual feed
Run HW_DIAG "Paper Feed Motor Test". mechanism.
Motor and gears should turn.
Dual Feed Motor 2 Faulty Unload paper. Run HW_DIAG "Paper Feed Replace the dual feed
Motor Test". Motor and gears should turn. mechanism.
Dual Feed Mechanism Sensor Run HW_DIAG looped "Sensor Test". Replace the printer
Failure Cover and uncover sensor. transport.
PCB Faulty Run HW_DIAG looped "Sensor Test". Replace the printer
Cover and uncover sensor. engine.
General Checks
l Check that the power cable is connected securely at both ends.
l Check that the interface cables between the printer, the USB hub and the PC
core are connected securely.
l Check the joint harness of the cutter motor is connected correctly.
l Check that the transport feed motor connector is correctly connected to the
joint harness underneath the dual roll engine block.
l Check that the interface cable for the module reporting a problem is
connected securely:
Problem Check Cable
Frequent knife jams Cutter motor cable (J5)
Paper low not detected/ Frequent paper empty messages Paper low sensor cable (J7)
Frequent black mark errors Black mark sensor (J7)
Frequent capture jams CB sensor cable (J9)
Frequent transport jams Feed motor cable (J6)
Paper not feeding correctly Feed motor cable (J6)
Poor printing or none at all Thermal head cable (s) (J1 & J4)
Printer open message can not be cleared Open sensor cable (J7)
l Check if the fuses on the PCB (F1 and F2) have blown
l Check that the sensors are not obscured by foreign objects/paper dust.
l Check the 24V power supply to the control board.
l Check that correct type of thermal paper is being used (one or two sided), and
that it is not damp, dirty or dusty. Check the paper is loaded the correct way
around.
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l Check for foreign objects in the feed path / stuck to the paper feed rollers or
paper guides. Clean the areas carefully.
l Clean the thermal elements in the print head with alcohol if there are print
quality problems.
l Clean the transport belts with alcohol if there are frequent jams.
l Clean the transport sensors using compressed air without removing them
from the printer chassis. If for any reason sensors are removed, they must be
re-calibrated.
l Refer to the “Re-calibration” section for detailed instructions.
l Check for wear or lack of tension in the transport belts, replace transport
assembly if necessary.
l If an EEPROM error is detected, switch the printer off and on again to confirm
the diagnostic result. If there is no change, replace the print engine.
DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the
Diagnostics section.
Level 0 Diagnostics
Level 0 diagnostic tests run on start-up and reset.
LED Diagnostics Display
The following table shows the codes displayed by the LEDs in the event of an error.
GREEN LED RED LED
IPL Mode Fast Flash OFF
On-Line Mode ON OFF
Paper Empty Standard model or dual feeder both bins are empty OFF Fast Flash
One of the dual feeder bins are empty Slow Flash Slow Flash
Paper Low Standard model or dual feeder both bins are nearly empty Slow Flash OFF
One of dual feeder bins is nearly empty Slow Flash OFF
Paper Jam Dual feeder OFF ON
Capture Bin OFF ON
Transport OFF ON
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GREEN LED RED LED
Error Hardware (ROM, EEPROM, TH) OFF Fast Flash
Cover open OFF Fast Flash
Black mark OFF Slow Flash
Cutter Jam OFF Fast Flash
Unable to load paper OFF Fast Flash
Capture bin full Slow Flash OFF
Power off OFF OFF
Device Diagnostics
All the Sys App device diagnostic tests that involve printing initialize the receipt
printer in the following manner:
l Top and bottom margins are set to 0 and 40
l Line spacing is set to 2.6 mm (1/9 in.)
l Top line position 25.4 mm (1 in.).
All the settings set on entry into diagnostics are restored on exit. Looping is
allowed on all tests. Tests that require paper out do not run if paper is left in,
however, they still return a good response.
Note: All tests will be printed on the paper loaded into the print engine, so if there
is valuable media loaded in the rear hopper, it is advisable to unload it from the
print engine prior to running diagnostics tests.
Sensor Test
The Sensor test reports, in M_DATA, status and sensor information. There should
be no movement of the print-head during this test.
Print Quality Test
Available on single feed printers only. The test produces a receipt with:
l the NCR logo
l a full character set printout, single wide
l a solid black rectangle
l a “Check Solid Box For White Lines” statement.
If a 2ST printer is loaded with 1ST paper, the following statement will also be
printed
l “Single-sided Paper on 2ST Printer”.
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On 2ST printers the reverse side will have:
l the 2ST logo
l a solid black rectangle
l a “Check Solid Box For White Lines” statement.
Print Quality Test - Front Hopper
Available on dual feed printers only. This test produces a receipt from the front
hopper with the same information as for Print Quality Test and also the statement
“Printed from Front Hopper”.
Print Quality Test - Rear Hopper
Available on dual feed printers only. This test produces a test print from the rear
hopper with the same information as for Print Quality Test and also the statement
“Printed from Rear Hopper”.
Print Alignment Test
This test prints a sheet of paper with several vertical lines across the paper width,
then cuts. The lines allow confirmation that the paper is not skewed.
Slew Test
The Slew Test prints “START” on the first line, slews nine lines, and then prints
“FINISH” and cuts.
Transport Forward Test
The test drives the transport for 5 seconds and then switches it off. Paper must be
removed from the printer for this test to run.
Paper Feed Motor(s) Test
The test drives the paper feed motor and the print head motor for 5 seconds.
Paper must be removed from the printer for this test to run.
Knife Cut Test
The cut test causes the knife to be actioned. There should be no paper in the
printer for this test.
Fascia Alignment Test
The test prints a graphic to allow the Field Engineer to determine whether the
fascia/receipt printer alignment should be adjusted.
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Slew to Black Mark Test
This test slews to the next black mark and cuts the paper.
Note: This test is only offered on printers configured for black mark paper.
Cut and Capture Test
The printer slews to the next black mark and cuts the paper, then captures the
receipt.
Note: This test is only offered on printers configured for black mark paper and
with a capture bin.
Important note: all test receipts should be removed from the printer prior to
putting the ATM/IAT back into service.
Service Tallies
The tallies returned for the receipt printer are:
Tally Description
RECEIPTS The number of receipts issued. Incremented following a cut function.
CAPTURE The number of receipts captured.
MARK ERR The number of times the device controller failed to detect the index mark on
preprinted paper while performing a form feed to black mark.
KNIF JAM The number of knife jams.
EXIT JAM The number of exit jams (exit jam on capture/exit jam on eject).
TRAN JAM The number of transport jams (transport jam on capture/transport jam on eject) .
CAPT JAM The number of capture jams (transport jam on capture/exit jam on capture)
HOURS ON The number of hours the printer has been switched on.
PAP LEN The number of millimeters of paper that have passed under the print-head.
ERR RECO The number of error recoveries.
OVER HEAT The number of times the printer has over-heated.
FLSH CYC The number of flash cycles.
SUP VOLT The number of supply voltage anomalies.
USB COM The number of USB communications faults.
ILLEG SEQ The number of times an illegal sequence warning has occurred.
KNIFE CUT The number of knife cuts.
DFEED JAM The number of times a dual feed mechanism jam has occurred .
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STRAPPING
The Illustration below shows the Reset Switch (SW1) and DIP Switch (DSW1)
referenced throughout the following sections. The PCB switches are visible through
the cover when viewed from above.
DIP Switch Configuration
Bit 0 Bit 1 Description Remark
0 0 On Line Mode On line state
1 0 Self Test Mode Off line state
0 1 Flash Download Mode Off line state
1 1 Sensor Adjustment Mode Off line state
ADJUSTMENTS
The Configuration menu in System Application (Sys App) displays the following
options for the receipt printer:
Menu Description
Form Feed Form Feed Sets the printer to feed to either:
(front hopper) Form l Black mark
l Fixed length (min. value 1, max value 500)
Feed (rear hopper)
l Variable length, that is the length of printed date plus a margin
(minimum value for bottom margin is 77, maximum value 500).
Printer Contrast Sets the printer contrast in the range:
0 (lightest) to 14 (darkest). Default value is 2.
Black Mark Cut Sets where within the black mark the form is cut. Minimum value is 0,
Position Adjustment maximum is 14. Default is 2.
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Menu Description
Adjust Left Margin Sets the position of the left margin.
Adjustments are in steps of 0.125mm (0.005 in.) within the range of
minimum -1.875mm (-0.075 in.) to maximum +1.875mm (±075 in.)
Minimum value is 0, maximum is 30. Default value is 15.
Present Position Sets the position of the first line of print relative to the top of the page.
Adjustment Minimum value is 1, maximum is 30. Default is 15.
Colour Sets the printer to use 2-colour paper.
Printer Configuration Printout
To print out the current settings and functions, press and hold the Feed button
and press the reset button. After the test is complete, reset the DIP switch (DSW1)
settings to OFF then either power off or press the reset button (SW1) to reboot the
printer. The printout can also be performed in on-line mode.
Printer Sensor Re-calibration Procedure
Sensors re-calibration process is required when sensors are replaced.
One–sided (1ST) Single Roll with or without Capture
Perform the following steps to re–calibrate the sensors:
1. Remove all the paper from the transport or capture, and paper roll from the
hopper.
2. Power–up the printer with DIP switches set for "Sensor Adjustment Mode"
1 and 2 to ON.
3. If the printer detects this status, two LEDs are off.
4. Briefly press the Feed button three times to select sensor adjustment. Two
LEDs indicate the status of the self test. The table below lists and displays the
status of the LEDs during the self test.
Press Red Green
Feed Button LED LED
0
(power-up state)
1 time
2 times
3 times
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5.Press and hold the Feed button.
6.The firmware measures the level of sensors.
7.Load a black mark paper roll into the hopper.
8.Press the Feed button.
9.The paper is loaded, cut, and presented. If a capture bin is present, the
paper is then captured. The Sensor adjustment is performed during feeding.
10. If both LEDs are flashing, sensor adjustment is successful. If red LED is ON,
sensor adjustment is unsuccessful.
11. After re-calibration, set all DIP switches OFF, and power the printer off and
on.
Note: Black mark mode executes this procedure.
One-Sided (1ST) Dual Roll with or without Capture
Perform the following steps to re–calibrate the sensors:
1. Remove all paper from the transport or capture, feeders, and paper roll from
both hoppers.
2. Power–up the printer with DIP switches set for "Sensor Adjustment Mode"
1 and 2 to ON.
3. If the printer detects this status, two LEDs are off.
4. Briefly press the Feed button three times to select sensor adjustment.
5. Two LEDs indicate the status of the self test. The table below lists and
displays the status of the LEDs during the self test.
Press Red Green
Feed Button LED LED
0
(power-up state)
1 time
2 times
3 times
6.Press and hold the Feed button.
7.The firmware measures the level of sensors.
8.Load black mark paper rolls into both front and rear hoppers.
9.Feed the black mark paper from front hopper to lower feeder and press the
Feed button.
10. The paper is loaded, cut, and presented. If a capture bin is fitted, the paper is
then captured. The Sensor adjustment is performed during feeding.
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11. If both LEDs are flashing, sensor adjustment is successful. If red LED is ON,
sensor adjustment is unsuccessful.
12. After re-calibration, set all DIP switches OFF, and power the printer off and
on.
Note: Black mark mode executes this procedure.
Two-Sided (2ST) Single Roll with or without Capture
Selecting Single Side Test Mode or Double Side Test Mode.
Perform the procedure below to select Single Side (1ST) test mode or Double Side
(2ST ) test mode.
Sensor Re-calibration Procedure
Perform the following steps to re–calibrate the sensors:
1. Remove all paper from the transport or capture, and paper roll from the
hopper.
2. Power–up the printer with DIP switches set for "Sensor Adjustment Mode"
1 and 2 to ON.
3. Select 1ST or 2ST mode.
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4. Briefly press the Feed button three times to select sensor adjustment. Two
LEDs indicate the status of the self test. The table below lists and displays the
LED status during the self test.
Press Red Green
Feed Button LED LED
1 time
2 times
3 times
5. Push and hold the Feed button.
6. The firmware measures the level of sensors.
7. Set a black mark paper roll in the hopper.
8. Press the Feed button. The paper is loaded, cut and presented. If a capture
bin is present the paper is then captured. The Sensor adjustment is
performed during feeding.
9. Remove all the paper roll from the printer, and replace with 2ST paper roll.
10. Press the Feed button. The paper is loaded, cut and presented. And then it is
captured if capture bin present. The 2ST sensor adjustment is performed
during feeding.
11. If both LEDs are flashing, sensor adjustment is successful. If red LED is ON,
sensor adjustment is unsuccessful.
12. After re-calibration, set all DIP switches OFF, and power the printer off and
on.
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Two-Sided (2ST) Dual Roll with or without Capture
Selecting Single Side Test Mode or Double Side Test Mode
Perform the procedure below to select Single Side (1ST) test mode or Double Side
(2ST ) test mode.
Sensor Re-calibration Procedure
Perform the following steps to re–calibrate the sensors:
1. Remove all the paper from the transport or capture, and paper roll from the
hopper.
2. Power–up the printer with DIP switches set for "Sensor Adjustment Mode"
1 and 2 to ON.
3. Select 1ST or 2ST mode.
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4. Briefly press the Feed button three times to select sensor adjustment. Two
LEDs indicate the status of the self test. The table below lists and displays the
LED status during the self test.
Press Red Green
Feed Button LED LED
1 time
2 times
3 times
5. Press and hold the Feed button.
6. The firmware measures the level of sensors.
7. Set black mark paper rolls in the front and rear hoppers.
8. Feed the black mark paper from front hopper to lower feeder, and press the
Feed button. The paper is loaded, cut, and presented. If a capture bin is
fitted, the paper is then captured. The Sensor adjustment is performed
during feeding.
9. Remove all black mark paper rolls from the printer, and replace with 2ST
paper roll into the front hopper only.
10. Feed the 2ST paper from front hopper to lower feeder, and press the Feed
button. The paper is loaded, cut and presented. If capture bin present, the
paper is then captured. The 2ST sensor adjustment is performed during
feeding.
11. If both LEDs are flashing, sensor adjustment is successful. If red LED is ON,
sensor adjustment unsuccessful.
12. After re-calibration, set all DIP switches OFF, and power the printer off and
on.
FRU REMOVAL AND REPLACEMENT
Observe precautions for handling ELECTROSTATIC SENSITIVE DEVICES.
The procedures in this section describe the removal and replacement of the
following field replaceable units:
l Transport Assembly (Standard and Capture)
l Single Feeder Damper
l Main Engine Assembly (1ST and 2ST)
l Hopper Assembly (Standard and Dual)
l PCB (1ST and 2ST)
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l Dual Feeder Assembly
l Thermal Head Assembly (1ST and 2ST)
l Cutter Assembly
l Transport Belt and Tension Springs.
Transport Assembly (Standard and Capture)
The illustrations used in the following procedure show the standard transport
assembly. Unless stated otherwise, the instructions for both standard and capture
variants are the same.
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Removal
1. Remove and retain the machine screw securing the transport assembly to
the hopper assembly.
2. Remove and retain the machine screw securing the transport assembly to
the hopper assembly.
3. Loosen the two lower thread forming screws securing the transport
assembly to the hopper assembly.
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4. Carefully lift the transport assembly clear of the printer assembly taking care
not to snag or stress the attached cable.
5. Disconnect the cables from the printer assembly. (Three connectors for
standard transport and five for capture transport).
Replacement
Fitting the replacement transport assembly is the reverse of this procedure. Take
care not to trap any cabling under the screw or between the frames.
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Single Feeder Damper
Removal
1. Remove and retain the three side frame screws shown.
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747 NCR SelfServ 84 ATM Service Manual
2. Press the damper downwards into the service position. The damper guide
will align with the enlarged opening in the side frame guide slot.
3. Hold the damper down and splay the side frame enough to disengage the
damper guides.
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4. Lift the damper clear and release the side frame.
Replacement
1. Ensure the torsion springs on the replacement damper are located on the
pivots with the legs located in the retaining features.
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2. Present the damper to the printer upside down and locate the pivot into the
fixed side frame. Ensure that the spring legs are located as shown. Splay the
side frame apart enough to locate the other pivot.
3. With both pivots and springs located lift the damper upwards.
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4. Hold the damper and splay the side frame again. Rotate the damper into the
service position and release the side frame.
5. Check that the both pivots, both guides and both springs are still fully
engaged. Test the damper movement.
6. Replace the three screws removed previously.
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Main Engine Assembly (1ST and 2ST)
The illustrations used in the following procedure show the 1ST Standard variant.
Unless stated otherwise, the instructions for 1ST, 2ST, Standard and *Dual Feeder
variants are the same.
Note: * - The 1ST variant is not available with the dual feeder
Removal
1. If Fitted, remove and retain the single feed damper from the printer. (See
'Single Feed Damper' instructions.)
2. Remove and retain the rear thread forming screws securing the main engine
assembly to the hopper assembly. Loosen the front thread forming screws
securing the main engine assembly to the hopper assembly.
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NCR SelfServ 84 ATM Service Manual 752
3. Remove and retain the rear thread forming screws securing the main engine
assembly to the hopper assembly. Loosen the front thread forming screws
securing the main engine assembly to the hopper assembly.
4. Carefully tilt the main engine assembly to expose the hopper assembly
paper low sensor cable(s) underneath. Disconnect the cable(s). (One for
standard hopper and two for dual).
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5. Carefully lift the main engine assembly clear of the printer assembly.
Disconnect the transport assembly cables.
6. If Fitted, remove and retain the dual feeder assembly from the printer. (See
'Dual Feeder' instructions.)
Replacement
Fitting the replacement main engine assembly is the reverse of this procedure.
Hopper Assembly
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NCR SelfServ 84 ATM Service Manual 754
Unless stated otherwise, the instructions for both standard and dual variants are
the same.
Removal
1. Remove and retain the transport assembly. (See 'Transport' instructions).
Place the transport assembly on a clean flat surface.
2. Remove and retain the main engine assembly. (See 'Main Engine'
instructions). Place the main engine assembly on a clean flat surface.
Replacement
Fitting the replacement hopper is the reverse of this procedure.
PCB (1ST and 2ST)
The illustrations used in the following procedure show the 1ST with a single
hopper. Unless stated otherwise, the instructions for 1ST, 2ST, Standard and Dual
Feeder variants are the same.
Removal
1. Remove and retain the main engine assembly. (See 'Main Engine'
instructions). Place the main engine assembly on a clean flat surface.
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2. Remove and retain the two side thread forming screws securing the PCB
mounting to the main engine assembly.
3. Carefully extract the PCB and mounting from the main engine assembly.
Remove and retain the top and side thread forming screws securing the PCB
cover to the mounting. Remove and retain the cover.
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4. Disconnect all of the connectors from the PCB.
5. Remove and retain the four machine screws securing the PCB to the
mounting.
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6. Carefully remove the PCB from the mounting taking care not to snag on the
retaining tab in the corner.
Replacement
Fitting the replacement PCB is the reverse of this procedure.
1ST PCB Interconnect
2ST PCB Interconnect
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Ensure that the PCB cover is located into the two tabs on the underside of the
mounting bracket.
Dual Feeder Assembly
Removal
1. Remove and retain the main engine assembly. (See 'Main Engine'
instructions). Place the main engine assembly on a clean flat surface.
2. Remove and retain the two side thread forming screws securing the PCB
mounting to the main engine assembly.
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3. Carefully extract the PCB and mounting from the main engine assembly.
Remove and retain the top and side thread forming screws securing the PCB
cover to the mounting. Remove and retain the cover.
4. Disconnect the dual feeder cable from the PCB (J10).
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5. Remove and retain the four side thread forming screws securing the dual
feeder to the main engine assembly.
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NCR SelfServ 84 ATM Service Manual 762
6. Carefully lift the dual feeder clear of the main engine assembly taking care
not to snag any cabling.
Replacement
Fitting the replacement dual feeder is the reverse of this procedure.
Note: Ensure that both of the slots in the sideframe of the dual feeder are
engaged in the tabs on each side of the main engine assembly.
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Thermal Head Assembly (1ST)
Removal
1. Unlatch and fully open the top cover of the print engine.
2. Rotate the paper guide upwards to open and expose the thermal head. The
paper guide will click and hold in the open position.
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3. Disengage the two side latches securing the thermal head and carefully lift
upwards to remove.
Note: A small flat bladed screw driver or spring hook through the holes can
be used to assist with removal.
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4. Carefully extract the thermal head to expose the two cable connectors.
Disconnect the two cable connectors from the thermal head. (Black on left-
hand side. White on right-hand side).
Replacement
Fitting the replacement thermal head is the reverse of this procedure.
Thermal Head Assemblies (2ST)
The illustrations used in the following procedure show the standard with a single
hopper. Unless stated otherwise, the instructions for both Standard and Dual
Feeder variants are the same.
Removal
1. Remove and retain the transport assembly. (See 'Transport' instructions).
Place the transport assembly on a clean flat surface.
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2. Unlatch and fully open the top cover of the print engine.
3. Rotate the paper guide upwards to open and expose the thermal head. The
paper guide will click and hold in the open position
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767 NCR SelfServ 84 ATM Service Manual
4. Disengage the two side latches securing the thermal head and carefully lift
upwards to remove.
Note: A small flat bladed screw driver or spring hook through the holes can
be used to assist with removal.
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5. Carefully extract the thermal head to expose the two cable connectors.
Disconnect the two cable connectors from the thermal head. (Black on left-
hand side. White on right-hand side).
6. Rotate the paper guide downwards to open and expose the 2ST thermal
head.
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7. Disengage the two side latches securing the thermal head and carefully lift
outwards to remove.
Note: A small flat bladed screw driver or spring hook through the holes can
be used to assist with removal.
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8. Carefully extract the thermal head to expose the two cable connectors.
Disconnect the two cable connectors from the thermal head. (White on left-
hand side. Black on right-hand side).
Replacement
Fitting the replacement thermal heads is the reverse of this procedure.
Cutter Assembly
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The illustrations used in the following procedure show the 1ST. Unless stated
otherwise, the instructions for 1ST, 2ST, Standard and Dual Feeder variants of the
main engine assembly are the same.
Removal
1. Remove and retain the main engine assembly. (See 'Main Engine'
instructions). Place the main engine assembly on a clean flat surface
2. Disconnect the cutter interconnect cable under the main engine assembly.
Extract the cable from the assembly.
3. Remove and retain the two countersink head side machine screws securing
the print engine to the main engine assembly.
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4. Carefully slide the print engine forward and out of the main engine assembly
taking care not to snag or stress any cabling.
5. Unlatch and fully open the top cover of the print engine.
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6. Remove and retain the two cover plates from the sides of the print engine
assembly.
7. Remove and retain the four side machine screws securing the cutter
assembly to the print engine assembly.
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8. Carefully remove the cutter assembly and attached cable.
9. Remove and retain the two top machine screws securing the top cover.
10. Remove and retain the top cover.
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11. Remove and retain the two E-Clips from the shaft shown. Remove and retain
the shaft.
12. Remove and retain the two machine screws securing the fixed cutter blade
to the print engine assembly.
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13. Pull the fixed blade forward to disengage it from the two locating pins inside.
Lift the fixed blade to remove.
Replacement
Fitting the replacement partial cutter is the reverse of this procedure.
When refitting the top cover and latch:
1. Check the latch is located behind the locking shaft and operates correctly
before closing.
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2. Check the cover is located over the two locating pins before closing.
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Transport Belt and Tension Springs
The illustrations used in the following procedure show the standard transport
assembly. Unless stated otherwise, the instructions for both standard and capture
variants are the same.
Removal
1. Remove and retain the transport assembly. (See 'Transport' instructions).
Place the transport assembly on a clean flat surface.
2. Remove and retain the two thread forming screws securing the cover plate
to the side of the transport assembly. Remove and retain the cover plate.
▲ CAUTION: The cover retains some of the gears on their shafts. Take care if
tilting the transport that the gears do not disengage or fall off.
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3. Remove the belt from the drive shaft and idle shaft pulleys.
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4. Remove and retain the two plastic clips securing the drive shaft.
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5. Hold both of the oilite bushes on the drive shaft to prevent removal and
carefully pull the drive shaft outwards to allow the belt to be removed.
6. Extract the belt through to the idle shaft.
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7. Remove and retain the two thread forming screws securing the idle shaft to
the side frames of the transport assembly.
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8. Splay the side frames of the transport assembly slightly apart and remove
the idle shaft and belt by extracting forward.
9. Remove and discard the belt.
10. Clean the transport assembly media pathway of debris.
Replacement
1. Fit the replacement belt over the idle shaft. Splay the side frames of the
transport assembly and refit the idle shaft.
Note: Ensure that the flats of the idle shaft are aligned to the flats in the side
frame on both sides.
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2. Secure the shaft to the side frames using the two screws removed
previously.
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3. Feed the belt under the belt tensioner.
4. Fit the belt over the drive shaft and onto the pulley.
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5. Slide the drive shaft back into the oilite bearings. Check that the drive shaft
gear teeth are fully engaged.
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6. Press fit the two plastic retaining clips over the drive shaft to secure.
Note: The flat surface of the clips should be aligned to the outside. Spare
clips are available in this kit.
7. Check the belt is aligned correctly and that the belt tensioner is positioned
evenly.
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Note: Check the springs are still located correctly in the frame. Spare springs
are available in this kit. Remove the springs using a spring hook.
8. Refit the cover plate to the transport assembly.
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CONNECTOR ASSIGNMENT/PINOUTS
USB Type B
Pin Signal
1 VBUS
2 D-
3 D+
4 GND
Power
Pin Signal
1 24V RTN
2 24V
CABLING
None.
TEST/ADJUSTMENT TOOLS
None.
PREVENTIVE MAINTENANCE
For preventive maintenance schedule and details of the required tasks for the
printer, refer to the Preventive Maintenance section of this manual.
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12. SCANNERS
Barcode Scanner 791
ID Scanner 798
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BARCODE SCANNER
INTRODUCTION
This chapter provides servicing information for the Universal Barcode Reader
(UBAR) and the replacement UBAR 2.5.
Safety Compliance
The UBAR meets the requirements of paragraph 1.1 of IEC 60825-1, and therefore
no safety labels are required.
DESCRIPTION
UBAR 1 & 2
The USB 1D and 2D barcode reader (UBAR) can be fitted to ATMs to extend
banking services by automating bill payment and merchant deposit transactions
otherwise handled by front office tellers. The UBAR has a USB 1.1 interface and can
decode linear (such as Code 39), stacked linear (such as PDF 417) and matrix (such
as Maxicode) barcode standards. The device is capable of being operated in a USB
v2.0 host system
On exterior products only, illumination is provided by two IR LED PCB’s which are
triggered via illumination controller board when the barcode reader is activated.
The hardware consists of an imager, interface board and two UBAR IR LED PCB
assemblies.
Interface PCB
IR LED PCB
Imager
IR LED PCB
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The LEDs are controlled by the UBAR illumination IR LED driver board, shown
below.
The UBAR interface board provides the USB interface between the barcode imager
and the PC core and also supplies dc power to the barcode imager. The UBAR
interface board provides the trigger signal to the UBAR illumination driver board.
The UBAR illumination driver board supplies the power and controls the firing of
the UBAR IR LED PCBs.
UBAR 2.5
TROUBLESHOOTING
Module States
Condition SOH Message Action
Device disconnected INSPECT_NOW Check connections
30 consecutive read errors INSPECT_SOON Clean viewing window as described below
75 consecutive read errors INSPECT_NOW Replace barcode reader
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Cleaning Viewing and Illumination Windows
If the UBAR is not successfully reading codes make sure the viewing and
illumination windows on the outside of the facia is scrupulously clean and also free
from scratches or abrasions. If a window is scratched a new moulding with window
will have to be fitted.
DIAGNOSTICS
Reporting
The UBAR is a GO/NO GO device and either works or fails, therefore there are no
extensive diagnostics.
Self Test
Selecting DEVICE SELF TEST from the System Application Main Menu and selecting
barcode reader from the Device Self Test Menu will display a screen prompt to
“Scan a Barcode”. If a test barcode has been successfully scanned within a 10
second period, the display will show that the self test was successful. If no barcode
has been scanned within 10 seconds, the display will show that the test is
incomplete.
Level 3 Diagnostics
M_CODE Meaning
00H GOOD
02H ERROR
M_STAT Meaning
00 Operation successful
01 Barcode type not supported or data error
02 Barcode read error
04 Device inoperative
05 USB communications error
06 Format error
STRAPPING
None.
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ADJUSTMENTS
None.
Note: The UBAR is factory configured to recognize all barcode symbologies.
MODULE REMOVAL AND REPLACEMENT
There are no serviceable parts within the UBAR.
CABLING
None.
CONNECTOR ASSIGNMENT/PINOUTS
This section includes pinouts of the connectors on the UBAR Illumination IR LED
Driver board shown below.
UBAR 1 & 2
Illumination IR LED Driver Board
J1 J3
J4
J2
Connector J1
The connector (J1) carries the trigger signal from the UBAR interface board to the
Illumination IR LED Driver board. The connector is a 2-way right-angled header, S-
ROW microfit with the following pinout:
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Pin Desc
1 TRIGGER
2 GND
Connector J2 (Power)
The connector (J2) supplies the 24V power to the Illumination IR LED Driver board.
The connector is a 2-way right-angled header, mini-fit jnr with the following pinout:
Pin Desc
1 +24V
2 GND
Connector J3
The connector (J3) carries the signals from the UBAR Illumination driver board to
the IR LED board. The connector is a 4-way right-angled header, microfit with the
following pinout:
Desc Pin Pin Desc
GND 3 1 DIODE CONTROL (D1)
GND 4 2 DIODE CONTROL (D2)
Connector J4
The connector (J4) carries the signals from the UBAR Illumination driver board to
the IR LED board. The connector is a 4-way right-angled header, microfit with the
following pinout:
Desc Pin Pin Desc
GND 3 1 DIODE CONTROL (D3)
GND 4 2 DIODE CONTROL (D4)
UBAR Interface PCB
Connector J3
The connector (J3) carries the trigger signal from the UBAR interface board to the
Illumination IR LED Driver board. The connector is a Molex Microfit type with the
following pinout:
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Pin Desc
1 TRIGGER
2 GND
Connector J2
The connector (J2) is the USB connector which carries the signals from the PC Core
to the UBAR interface board. The connector is a Molex PTH Mini-B USB type with
the following pinout:
Pin Desc
1 VCC
2 D-
3 D+
4 ID
5 GND
6 S1
UBAR 2.5
USB Micro B
Pin Desc
1 VBus
2 D-
3 D+
4 GND
Shield
TEST/ADJUSTMENT TOOLS
The Barcode Reader Test Document (NCR Part No. 009-0017470).
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The Barcode Reader Test Document for use with UBAR2.5 (NCR Part No. 009-
0036599).
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NCR SelfServ 84 ATM Service Manual 798
ID SCANNER
INTRODUCTION
The Identity Document Scanner is an USB Electronic Document Scanner that scans
the Machine Readable Zone (MRZ) data and captures a high quality digital image of
documents. It is used with Machine Readable Passports (MRP), Machine Readable
Visas (MRV), and other travel/identity documents.
This chapter covers the following device variants:
l Variant 0 - AccessIS OCR640 MK II (5V)
l Variant 1 - AccessIS OCR640 Mk III (24V)
l Variant 2 - AccessIS ADR100
ADR100 OCR640 Mk II/III
CAUTION
Make sure that ESD precautions are observed.
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DESCRIPTION
Mechanical Specifications
Parameter AccessIS OCR640 MK II/III AccessIS ADR100
External Length: 120.8 mm (4.76in.) Length: 85.6 mm (3.37 in.)
dimensions Width: 142.9 mm (5.63 in.) Width: 106.4 mm (4.19 in.)
Height: 94.4 mm (3.72 in.) Height: 78.5 mm (3.09 in.)
Body Colour: Black Colour: Black
Material: Acrylonitrile butadiene Material: Acrylonitrile butadiene
styrene (ABS) styrene (ABS)
Glass 4 mm (0.16 in.) Toughened white soda 4 mm (0.16 in.) Toughened Platen,
lime, BS EN60068-2-75 & IEC BS EN60068-2-75 & IEC 62262:2002
62262:2002 compliant, Rated to 6.375J compliant, Rated to 5J impact
impact
Glass safety Meets EN60950 requirements Meets EN60950 requirements
Features
The following are the features of the document scanner device:
Functionality Supported OCR640 MK II OCR640 MK III ADR100
Capturing Images - Colour Yes Yes Yes
Capturing Images - Infrared Yes Yes No
Capturing Images - Ultra-Violet Yes Yes Yes
MRZ Data Processing Yes Yes No
RFID Data Processing Yes No No
Compensation for out of position MRZ areas Yes Yes No
Auto detect MRZ data document insertion Yes Yes No
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Technical Specifications
Machine Readable Zone (MRZ) Decoding
Feature Description
Standard OCR fonts supported OCR-B
Machine Readable Passports (MRP) supported l 2 lines of 44 characters
l Characters compliant to ICAO
9303
Machine Readable Visas (MRV) supported l 2 lines of 44 characters
l Characters compliant to ICAO
9303
Machine Readable Travel documents (MRTD) l 2 lines of 33 characters
l 3 lines of 30 characters
Imaging
Feature OCR640 MK II/III ADR100
Light Sources InfraRed (IR), white, red and UV InfraRed (IR)
Image Resolution 3.1 Mega Pixel - 400 DPI 3.1 Mega Pixel - 600 DPI
Electrical Specifications
Parameter OCR640 Mk II OCR640 MK III ADR100
Voltage required at barrel 5V from external 24V from external 24V from external
connector power adapter power adapter power adapter
Current consumption on 1.5A 1A 1.5A
barrel connector
Over voltage protection on 18V 30V 30V
barrel connector
Voltage at the end of USB 4.75 to 5.25V 4.75 to 5.25V 4.75 to 5.25V
connector
Current consumed from < 5mA < 5mA < 5mA
USB connector
USB device classification Hi–speed device Hi–speed device Hi–speed device
(480Mbps) (480Mbps) (480Mbps)
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Hardware Variants
HW Description USB VID/PID Minimum Driver Recommended
Variant Version Driver Version
- AccessIS OCR640 N/A N/A N/A
MK I (5V)
0 AccessIS OCR640 HID\Vid_ 1.00.00 1.02.01
MK II (5V) 0DB5h&Pid_0138h&
HID\Vid_0DB5h&
Pid_2003h
1 AccessIS OCR640 HID\Vid_0DB5h& 1.01.00 1.02.01
MK III (24V) Pid_2003h
2 AccessIS ADR100 HID\Vid_0DB5h TBA TBA
(24V) &Pid_2005h
ERROR MESSAGES
Error Possible root Isolation Resolution
causes
USB The USB cable is Check the USB cable connection at the Reconnect
communication disconnected document scanner device the USB
failure cable
Check the USB cable connection at the Reconnect
PC core the USB
cable
Check the USB cable connection at the Reconnect
powered hub the USB
cable
The USB cable is If above step fails Replace the
faulty USB cable
The document If above step fails Replace the
scanner is faulty document
scanner
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Error Possible root Isolation Resolution
causes
Control The document - Disconnect
Electronics scanner is faulty and
Fault reconnect
the
document
scanner
Firmware USB Use Sysapp Diagnostics Identify Reboot the
Download communication command to check FPGA and camera system and
Failure failure firmware versions on the device versus check if the
the latest versions downloaded. If the firmware is
loaded version differs from the current correctly
version, the respective firmware (FPGA downloaded
or Camera) download fails.
The document If above step fails Replace the
scanner is faulty document
scanner
device
TESTING
The most obvious and thorough method of testing the ID Scanner would be
though a teller transaction, but for reasons of staging, communications, business
demand etc. that may not always be an option. As a result there are diagnostic
options available for all four hardware generations, but the locations and
methodology differ.
The Mk1 scanner uses a non-XFS driver that cannot be tested via the SYSAPP
interface. Use the ‘Interactive Teller Diagnostics’ from the supervisor menu.
The other scanners have testing options present in SYSAPP so long as the correct
minimum driver version is installed in the ITM. Earlier versions of the AIT software
may also present the scanner tests in the ‘Interactive Teller Diagnostics’ menu from
the supervisor interface. These can be used, but will have the same limitations
imposed above for the Mk1 scanner, and should not be relied on.
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In the case where the device fails to test, times out, isn’t listed as an option, or
provides a poor quality image a manufacturer provided utility can be used to test
the ID Scanner outside of our financial software.
To access this utility you will need to access the desktop and navigate to the utility
manually. Follow the normal channels for support if you require assistance in this
process.
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NCR SelfServ 84 ATM Service Manual 804
The utility is found in the C:\Program Files\Access VideoOCR\ directory, and named
‘MFCDemo.exe’. Launch the utility, click the radio button next to the ‘1’ in the lower
left corner, place an ID on the scanner and press the ‘Snapshot’ button.
All three (IR/UV/Colour) images of the ID should appear in the empty space in the
upper right side of the screen. This utility is useful for identifying if the poor
scanning or other issues are Hardware (HW) or Software (SW) related. If the scans
are bright and legible in this interface, then the Software would be suspect, and
should be escalated appropriately.
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DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the
Diagnostics Overview section.
Lighting Indicators
The following illustration describes the definition of the indicator lighting when lit,
(ADR100 only).
Document has been read
Problem with document
Document is being read
Device is ready to scan
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Device Diagnostics
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Note: Looping is allowed on all tests, except on Applet ID 3.
Applet Test Description
ID
0 Menu This displays a menu of all the other Applets to allow an operator
to select one.
1 Identification The test displays the following information:
l Device Name
l Device Variant
l Device Serial Number
l Current Camera Firmware Version
l Last Camera Firmware Downloaded
l Current FPGA Firmware Version
l Last FPGA Firmware Version Downloaded
l Video OCR Version
l Core Driver Version
2 Scanner Test This test initializes the document scanner and executes a
getImage command, which writes the bitmap file to the disk. The
test result is displayed at the end. The test succeeds if no error
occurs.
Note: In case of the device variant 2 (ADR100) only colour and
ultraviolet images are captured.
3 Transfer Logs This test is available on the terminal only if the “Allow Transfer
Logs Diagnostic Applet” configuration is set to TRUE. This can be
configured through the Property Page. Some banks that remotely
collect logs from the terminal prefer to set the option to FALSE.
If the configuration is set to TRUE, then the test performs the
following operations in sequence:
l Displays the menu, which contains all the removable media
that is detected on the system
l Copies the logs into the root directory of the selected drive
l Prompts the user about the success or failure of the activity
This applet copies the log files to the removable media even if the
document scanner is not in a good state. During the process, this
applet does not communicate with the document scanner device;
therefore, no device–related Mstatus or error code is expected.
After the applet successfully copies the log files to the removable
media, the logs are not deleted from the disk and can be
transferred again from the terminal to another removal media.
Note: Load the removable media before executing this applet. If
the media is inserted after executing this applet, the media is not
reflected in the media selection menu.
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Device Self Test
Applet Test Description
ID
Menu This displays a menu of all the other Applets to allow an operator to
select one.
Device The device self test executes the following commands in sequence:
Self Test l Scanner Test (initialize, getImage, and store the scanned bitmap
file). No user interaction is needed.
lEnd of test
Note: In case of the device variant 2 (ADR100) only colour and
ultraviolet images are captured.
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Tallies
Tally Tally Description
ID Mnemonic
0 SCNSTART Number of scans started
1 SCN_STOP Number of scans cancelled without processing a document
2 SCN_GOOD Number of documents processed without bad MRZ decoding or
image processing errors
3 SCNERROR Number of documents processed with MRZ decoding or image
processing errors
4 MRZDGOOD Number of MRZ decodings with valid MRZ
5 MRZD_BAD Number of MRZ decodings with invalid MRZ
6 IMG_CAPT Number of image scans using any illumination type (IR, white LED,
or UV)
7 MRZ_CAPT Number of MRZ scans
8 RFIDCAPT Number of RFID scans
9 COMM_OPS Number of USB communications
10 COMMFAIL Number of USB communication failures
11 USB_ARRV Number of device removals (disconnects)
12 USB_REMV Number of device arrivals (connects)
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DEBUG
Symptom Diagnosis Action
5V Mk2 scanner Supply voltage low Ensure that the regulator output is at
connects and (Observed at 4.7Vdc and least 5Vdc
disconnects below)
repeatedly
(May occur in
normal,
supervisor
mode, or both)
Scanner not Device and driver mismatch Identify if the scanner was recently
listed in SYSAPP replaced. If it was, then ensure that the
diagnostics, but correct version was installed. The Mk1
present in the and Mk2 use the same harnessing but
USB viewer. require different drivers and are not
interchangeable.
Ensure the software present matches
the type of ID scanner installed. Use USB
viewer to determine which variant is
installed.
Mk1 cannot be tested in SYSAPP and
requires a non-XFS driver. test via the
“Interactive Teller Diagnostics” menu in
supervisor mode
Attempt to test the ID scanner using the
MFCDemo utility from the desktop.
Customer Different variants of devices Identify if all devices are of the same
reports one ATM used across multiple ITM’s variant on the ATM’s.
has brighter, or This is normal, as the Mk3 is Note: Upgrading from Mk2 to Mk3 is
dimmer, scans known to produce a brighter currently not supported.
compared to image. This may cause the
other machines customer to believe their
other ATM’s are not behaving
to specification.
STRAPPING
None.
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ADJUSTMENTS
Configuration Properties
Note: By default, the configuration settings can be remotely viewed but cannot be
modified.
Applet Test Description
ID
0 Menu This displays a menu of all the other Applets to allow an operator
to select one.
1 Device The test displays the following information:
Information l Device Name
l Device Variant
l Device Serial Number
l Current Camera Firmware Version
l Last Camera Firmware Downloaded
l Current FPGA Firmware Version
l Last FPGA Firmware Version Downloaded
l Video OCR Version
l Core driver Version
FRU REMOVAL AND REPLACEMENT
There are no field replaceable parts in this device.
CABLING
None.
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NCR SelfServ 84 ATM Service Manual 812
CONNECTOR ASSIGNMENTS/PINOUTS
OCR640 MK II/III ADR100
DC USB
RJ45
Connector
RJ45
Pin Signal Signal
OCR640 MK II OCR640 MK III
1 (Not used) (Not used)
2 (Not used) (Not used)
3 DC 5V DC 24V
4 USB VCC V
5 D- D-
6 D+ D+
7 USB GND USB GND
8 (Not used) (Not used)
9 DC GND DC GND
10 (Not used) (Not used)
DC
Pin Signal
1 +24V
2 GND
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USB
Pin Signal
1 VCC
2 D-
3 D+
4 GND
TEST/ADJUSTMENT TOOLS
There are no test and adjustment tools required for this device.
PREVENTIVE MAINTENANCE
None.
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NCR SelfServ 84 ATM Service Manual 814
13. DISPENSERS
Coin Dispenser (Hopper Style) 815
S2 Currency Dispenser 850
S2 Dispenser Cassette 974
MFR Shutter 977
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COIN DISPENSER (HOPPER STYLE)
INTRODUCTION
This chapter describes the Coin Dispenser (Hopper Style) design. Each of its
hoppers have sensors to indicate that the hopper needs to be replenished.
There are three types of hopper–style coin dispenser, each with an in–line
configuration of 4 hoppers:
l CX (also known as CoinXpress™)
l CX25
l CX25 with extended hoppers
DESCRIPTION
Each hopper bin dispenses a single denomination to provide the required dispense
value dependant on the application. The coins are dispensed down a chute to a
coin bowl on the ATM facia.
The coin dispenser is capable of:
l Dispensing coins on demand from selected coin hoppers
l Reading and clearing counts of coins dispensed
l Reporting a low coin condition in each hopper
l Reporting a no coin condition in each hopper.
Hopper Cover
and Lid
Hopper Bin
Hopper Base
CX
CX25
CX25 extended
24VDC Power Jack Status Lights
ON/OFF Switch RJ45 Port
USB Port
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Weight
The weight of the Coin Dispenser is described below:
Description Weight
Without coins 6.0 kg ±0.2 kg
With full–load of coins (depending on the currency type) 19 kg (approximate)
Mounting
The Coin Dispenser is mounted on its base plate using four screw–in hexagonal
standoffs.
Length 1/2 in.
AF 1/4 in.
Thread 8/32
Power
The Coin Dispenser device operates with the power supply described in the
following table.
Supply Voltage 24 Vdc ±10%
Supply Current 1.7 A maximum
Control Board
J1
Cable
Dummy Connectors J2
Connectors
J3 J4
CX CX25
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Hopper Assembly
The coin dispenser consists of four hopper assemblies attached to mechanisms on
a base mounting.
Bin
Rotor
Base
CX
CX25 CX25 extended
Jam Rate
For each certified coin denomination, the coin jam rate is better than 1 jam per
100,000 coins. This excludes bent coins, debris, and wrong coin type in the hopper,
and so forth.
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NCR SelfServ 84 ATM Service Manual 818
Hopper Bin Numbering
The following image describes the hopper bin numbering of the Coin Dispenser.
Bin 1
Bin 2
Bin 3
Bin 4
Bin 1
Bin 2
Bin 1 Bin 3
Bin 2 CX Bin 4
Bin 3
Bin 4
CX25
CX25 extended
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819 NCR SelfServ 84 ATM Service Manual
Chute Orientation
The Coin Dispenser chute can be located on either the left–hand or right–hand
side, depending on which terminal the device is used.
The following image displays the two possible chute orientation of the dispenser.
On the actual terminal, only one chute is used.
Bin 1 Bin 4
Coin Chute
Coin Chute
Dispense Sequence
The desired amount is dispensed starting with coins from the hopper bin nearest
to the ramp exit, and continues the sequence to the coins farthest from the ramp
exit. The dispense sequence is generally intended to dispense the heaviest coins
first and the lighter coins later.
Sensor
Each hopper of the Coin Dispenser has a Coin Low Sensor to indicate that the
hopper needs to be replenished.
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Status Lights
GREEN power LED Reports when the device is on and ready.
(constant)
RED (single warning LED Reports a machine error on the firmware.
flash)
RED warning LED There are one or more bins with low coin.
(constant)
YELLOW communication Flashes briefly when valid USB communications are
LED passed to or from the host.
Note: NCR system software may not detect the red status light as a hopper low
condition at this point in time. If the condition persists, subsequent dispenses will
result in a ‘Hopper Low’ being detected and reported.
Currency Configuration
The table below describes the sample currency/denomination configuration.
Country Bin 1 Bin 2 Bin 3 Bin 4
Mexico 5 Peso 2 1 0.5
USA 0.25 0.05 0.05 0.01
Turkey 1 YTL 25 YKr 5 YKr 1 YKr
Euro 1 0.2 0.05 0.01
Peru 5 Nuevos Soles 2 Nuevos Soles 1 Nuevos Soles 0.10 Nuevos Soles
Note: It is also possible to dispense coinage of other countries. Contact the local
NCR representative for more details.
CAUTION
It is recommended that no more than 3 kg of coins is lifted
and loaded into the hoppers in a single action.
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Security
Security of the currency can be provided either by a locking bar which fits across
and over the hopper lids, or by locating the dispenser behind a locked door in the
top‐box of the terminal.
Container Capacities
Container Capacities
Note: Capacities can vary ± 10% depending on fill method
Country Currency Denomination CX25 Short Bowl CX25 Short Bowl with Extension
Albania Lek 10.00 753 1529
20.00 583 1183
50.00 419 849
100.00 891 1809
Argentina Peso 0.25 452 917
0.50 417 845
1.00 437 887
2.00 350 709
Australia Dollar 0.05 860 1746
0.20 251 508
1.00 285 578
2.00 392 795
Azerbaijan Qapik 0.01 949 1926
0.05 495 1005
0.20 386 783
0.50 321 652
Bolivia Boliviano 1.00 573 1163
5.00 511 1038
Bosnia KM 0.50 499 1012
1.00 587 989
2.00 390 791
5.00 250 507
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Container Capacities
Note: Capacities can vary ± 10% depending on fill method
Country Currency Denomination CX25 Short Bowl CX25 Short Bowl with Extension
Bulgaria BGN 0.01 1271 2579
0.05 723 1467
0.20 655 1329
1.00 372 755
Canada Dollar 0.01 902 1831
0.05 599 1216
0.10 1166 2367
0.25 520 1055
1.00 340 691
2.00 319 647
Chile Peso 1.00* 995 2019
10.00 677 1375
50.00 390 791
100.00 378 766
500.00 414 841
China Yuan 0.05 461 935
0.50 682 1384
1.00 402 815
Colombia Peso 10.00 875 1775
20.00 735 1491
50.00 1216 2468
100.00 719 1458
200.00 556 1129
500.00 358 726
Ethiopia Birr 1.00 332 673
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Container Capacities
Note: Capacities can vary ± 10% depending on fill method
Country Currency Denomination CX25 Short Bowl CX25 Short Bowl with Extension
Europe Euro 0.01 1039 2108
0.02 811 1646
0.05 631 1281
0.10 633 1284
0.20 449 912
0.50 343 696
1.00 378 767
2.00 342 694
Hungary Forint 5.00 655 1329
20.00 385 782
50.00 360 730
200.00 302 613
Jordan Piastres, JD 0.05 489 992
0.10 306 620
0.25 576 1168
0.50 797 1617
Mexico Peso 0.10 1057 2145
0.20 1066 2164
0.50 818 1660
1.00 640 1299
2.00 480 975
5.00 352 715
10.00 264 537
Morocco Dirham 0.20 645 1309
1.00 444 901
5.00 383 777
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Container Capacities
Note: Capacities can vary ± 10% depending on fill method
Country Currency Denomination CX25 Short Bowl CX25 Short Bowl with Extension
New Zealand Dollar 0.10 717 1455
0.20 645 1310
0.50 457 928
1.00 329 667
2.00 255 517
Peru Nuevo Soles 0.05 980 1988
0.10 849 1723
0.50 639 1297
1.00 365 740
2.00 467 947
5.00 320 650
Poland Zlotych (PLN) 0.01 1500 3044
0.10 1090 2213
0.50 662 1343
2.00 505 1024
Romania Bani 0.01 1125 2283
0.05 912 1850
0.10 628 1275
0.50 445 902
Russia Rouble 0.10 1273 2584
0.50 871 1769
1.00 779 1581
2.00 479 973
5.00 418 848
10.00 447 908
Serbia Dinar 1.00 606 1230
2.00 476 966
5.00 459 932
10.00 338 687
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825 NCR SelfServ 84 ATM Service Manual
Container Capacities
Note: Capacities can vary ± 10% depending on fill method
Country Currency Denomination CX25 Short Bowl CX25 Short Bowl with Extension
South Africa Rand 0.10 1242 2520
0.50 481 976
1.00 658 1336
2.00 474 961
Switzerland Franc 0.10 903 1832
0.20 652 1323
0.50 1250 2537
1.00 570 1156
2.00 300 608
Taiwan Dollar 1.00 721 1463
10.00 400 811
50.00 252 510
Thailand Baht 0.25 1368 2776
1.00 846 1717
5.00 347 704
10.00 311 631
Tunisia Dinar 0.10 779 1581
0.50 342 693
1.00 353 717
5.00 342 693
Turkey Lira 0.01 1227 2491
0.05 942 1912
0.25 687 1394
1.00 342 695
UAE Dirham 0.25 704 1430
0.50 619 1257
1.00 394 799
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Container Capacities
Note: Capacities can vary ± 10% depending on fill method
Country Currency Denomination CX25 Short Bowl CX25 Short Bowl with Extension
UK Pound 0.01 665 1349
0.02 348 705
0.05 817 1657
0.10 436 885
0.20 586 1189
0.50 235 478
1.00 341 692
2.00 236 479
Uruguay Peso 1.00 713 1447
2.00 549 1114
5.00 428 868
10.00 238 482
USA Dollar 0.01 821 1666
0.05 560 1137
0.10 1057 2145
0.25 464 941
ERROR MESSAGES
Error Possible Root Cause(s) Isolation Resolution
Dispense jam. Coin jammed in rotor Empty coins from hopper. Check for Clear jam.
incorrect size of coins.
Agitator spring is Check coin agitator spring. Replace
damaged. hopper.
Coin rotor is worn. Check coin rotor. Replace
rotor.
Wrong coin rotor fitted. Check coin rotor is correct part. Replace rotor
with correct
part.
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Error Possible Root Cause(s) Isolation Resolution
Coin eject sensor Coin jammed on eject Observe coin jammed on exit sensor. Clear jam.
fail. pin.
Coin eject sensor dirty. Ensure sensor is clean. Clean sensor.
Cable disconnected Check cable. Re-connect
from hopper. cable.
Cable disconnected Check cable. Re-connect
from control board. cable.
Mechanism cable faulty. Replace mechanism cable. Replace
mechanism
cable.
Coin eject pin stuck Visually inspect mechanism. Clear debris.
(due to debris).
Coin eject pin stuck (due Ensure coin eject pin is free to move Replace
to and automatically returns to rest mechanism.
misalignment/damage). position.
Coin eject sensor Check coin eject pin is at rest position Replace
blocked. mechanism.
Hoppers (1 - 4) Coin low sensor Place known conducting object across Replace
low. contacts contaminated. sensor contacts and perform a Get- hopper.
Status command. Bit 0/1/2/3 of M_
Data byte 1 should be ‘0’
Note: Bit 0 = Hopper 1.
PCB faulty. Replace PCB and re-test. Replace PCB.
Coin low sensor Check coin low sensor connections. Re-connect
disconnected. coin low
sensor
connections.
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NCR SelfServ 84 ATM Service Manual 828
Error Possible Root Cause(s) Isolation Resolution
Hoppers (1 - 4) Coin low sensor Place known conducting object across Replace
empty. contacts contaminated. sensor contacts and perform a Get_ hopper.
Status command. Bit 0/1/2/3 of M_
Data byte 1 should be ‘0’. Note: Bit 0 =
Hopper 1.
PCB faulty. Replace PCB and re-test. Replace PCB.
Coin low sensor Check coin low sensor connections. Re-connect
disconnected. coin low
sensor
connections.
Hopper & rotor (1 Hopper & rotor life Replace
‐ 4) need replaced counter out. hopper and
rotor. Reset
life‐counter.
Communications USB cable disconnected Check USB cable. Re-connect
failure from coin dispenser. USB cable.
USB cable disconnected Check USB cable. Re-connect
from USB hub. USB cable.
Power cable Check power cable. Re-connect
disconnected from coin power cable.
dispenser.
Power cable Check power cable. Re-connect
disconnected from power cable.
power supply.
USB cable faulty. Replace USB cable and retest. Replace USB
cable.
Power cable faulty. Replace power cable and retest. Replace
power cable.
Device PCB failure. Replace PCB. Replace PCB.
DIAGNOSTICS
Level 0 Diagnostics
None.
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Level 1 Diagnostics
The following table shows level 1 diagnostic tests which are available on the coin
dispenser.
Note: M_DATA and M_STATUS codes returned by the level 1 diagnostic tests are
listed in the NCR publication number B006‐6273, 56XX/Personas/662x/663x Self‐
Service Financial Terminal Diagnostic Status Code Notebook.
Test Description
MENU Displays a menu of all the other tests to allow the user to select.
CLEAR Selecting CLEAR clears all counters and flags related to previously detected
malfunctions. This is required by the Dispense_By_Position command and
returns a “Not Cleared” status.
DISPENSE Selecting DISPENSE prompts the user for the number of coins to be dispensed
from each hopper. Valid values are 0 to 25 for each hopper. An error prompt
is displayed if a value is entered which is greater than 25, and the user is
returned to the value entry screen. When a valid value has been entered for
each hopper the coin dispenser attempts to dispense the entered number of
coins from each hopper.
GET Selecting GET STATUS will display the current status of the Coin Dispenser.
STATUS
Level 3 Diagnostics
Level 3 diagnostics provides an interface to the tallies, stored in on‐module and
system NVRAM, and error logs for the units.
S_DATA
The 9 bytes of S_DATA returned for the Coin Dispenser are as follows:
Byte 0 (Module)
S_ Meaning
DATA
00 GOOD ‐ No error, continue to use device.
01 ROUTINE ‐ An error has occurred while performing a diagnostic function. Operator
intervention required.
04 FATAL ‐ Do not use this device again until there has been operator intervention
(Comms Failure, Sensor Fail, Download Error, Device Inoperative).
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Byte 1-8 (Hoppers)
S_ Meaning
DATA
00 GOOD ‐ No error, continue to use this hopper‐mechanism or hopper‐mechanism
not present.
01 ROUTINE ‐ An error has occurred while performing a diagnostic function. Operator
intervention required.
04 FATAL ‐ Do not use the hopper‐mechanism again until there has been operator
intervention (Hopper Empty, Hopper Jam, Sensor Fail).
Tallies
The tallies recorded for the Coin Dispenser are:
Tally Mnemonic Meaning
HOP1_OPS Hopper 1 Dispense Operations
HOP1_JAM Hopper 1 Dispense Jams
HOP2_OPS Hopper 2 Dispense Operations
HOP2 _JAM Hopper 2 Dispense Jams
HOP3_OPS Hopper 3 Dispense Operations
HOP3_JAM Hopper 3 Dispense Jams
HOP4_OPS Hopper 4 Dispense Operations
HOP4_JAM Hopper 4 Dispense Jams
HOP5_OPS Hopper 5 Dispense Operations
HOP5_JAM Hopper 5 Dispense Jams
HOP6_OPS Hopper 6 Dispense Operations
HOP6_JAM Hopper 6 Dispense Jams
HOP7_OPS Hopper 7 Dispense Operations
HOP7_JAM Hopper 7 Dispense Jams
HOP8_OPS Hopper 8 Dispense Operations
HOP8_JAM Hopper 8 Dispense Jams
COMMSOPS Hundreds of Communications Operations
COMMSRET Communications Retries
COMMFAIL Communications Failures
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831 NCR SelfServ 84 ATM Service Manual
Coin Dispenser Self Test
The Coin Dispenser Module will carry out a self test on demand by selecting Device
Self Test from the System Application Menu and Coin Dispenser from the Device
Self Test Menu. When the Run Tests button is selected, either individually or in
conjunction with other Self Tests, the Coin Dispenser Module will dispense one
coin from each of the four coin hoppers.
On completion of the self test, the result is displayed on a summary report.
STRAPPING
None.
ADJUSTMENTS
Default Hopper Thresholds
The Self Service Configuration Menu for the coin dispenser module enables
adjustment of the Empty threshold, MaxCoinsPerDispense and the
CoinsLowDebounce threshold. The default values are shown in the following table:
Hoppers Name Description Maximum Default
Value Value
1,2,3 or HopperEmptyThreshold The number of coins remaining 255 20
4 in a particular hopper once the
low sensor is active.
ALL MaxCoinsPerDispense The maximum number of coins 255 25
permitted to be dispensed in a
single transaction.
ALL CoinsLow The minimum number of coins 255 5
Debounce dispensed from a hopper for
Threshold which the replenishment sensor
should indicate low before the
State of Health (SOH) is changed
from OK to LOW.
Entering Threshold Values
The threshold entry menus are reached from the coin dispenser menu:
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NCR SelfServ 84 ATM Service Manual 832
1. Set the ATM to “Supervisor” mode.
2. Select SELF‐SERVICE CONFIGURATION to display the Self Service
configuration menu.
3. Select SET DEVICE CONFIGURATION to display the Set Device Configuration
menu.
4. Select COIN DISPENSER to display the Coin Dispenser menu.
Hopper Configuration Menu
Selecting the Hopper Configuration option displays a screen similar to the
following:
Enter the hopper threshold values as follows:
1. Use the TAB key to select a hopper and set the Empty Threshold value for
the currency.
2. Select PAGE DOWN to set Maximum Coins Per Dispense and Coin Low De‐
Bounce Threshold.
3. When all threshold values have been set, press OK to start the validation
process and return to the Coin Dispenser menu.
Note: If any parameters do not contain valid values, a prompt is displayed
indicating the valid range of values. Each invalid parameter is marked with
an ‘X’.
4. Return the ATM to Normal mode.
FRU REMOVAL AND REPLACEMENT
The following are replaceable parts on the coin dispenser for both CX and CX25
dispensers:
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833 NCR SelfServ 84 ATM Service Manual
l Control Board
l Harnessing
l Rotor
l Hopper cover
l Hopper bin ‐ includes denomination label
l Hopper assembly ‐ includes hopper base, but not the cover or lid.
Note: The coin guide is not a replaceable part and should not be removed or the
direction in which it is seated, changed in any way. If a change is required, a
completely new hopper assembly will have to be ordered.
CX Coin Dispenser
Replacing the Control Board
To replace the control board on the CX coin dispenser, follow these steps:
1. Tilt the hopper bins backwards, placing them into the ‘coin dump’ position as
shown below.
2. Remove and retain the two screws on either side of the securing bar, then
remove the bar.
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NCR SelfServ 84 ATM Service Manual 834
3. Remove and retain the two screws securing the metal cover plate and then
remove the plate.
Screws
4. Carefully disconnect the cable connectors and dummy connectors from the
control board by using your thumb and first finger to grasp each connector
on the sides, then with your thumb applying pressure to the locking tab,
gently lift the connector to unplug it.
Cable Connectors
Dummy
Connectors
5. Remove and retain the two screws securing the control board to the
metalwork casing, then remove the board.
Screws
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6. Replacement of the control board is the reversal of the above procedure.
Note: When replacing the securing bar, make sure the cables are routed
beneath the bar.
Harnessing
The harnessing on the CX coin dispenser consists of a main harness connected to
bins 1 to 3, and a single harness connected to bin 4.
The procedure for replacing either harness is the same. Follow these steps:
1. Disconnect the two low coin terminals. If replacing the main harness,
disconnect the terminals on bins 1 to 3.
2. Unplug the harness connector from the rear of the hopper base. If replacing
the main harness unplug all three harness connectors.
Connector
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3. Tilt the hopper bins backwards, placing them into the ‘coin dump’ position as
shown below.
4. Remove and retain the two screws on either side of the securing bar, then
remove the bar.
5. Remove and retain the two screws securing the metal cover plate and then
remove the plate.
Screws
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837 NCR SelfServ 84 ATM Service Manual
6. Cut all cable ties securing the harness to the rear of the base, then carefully
pull the harness free from the hopper assembly. If replacing the main
harness, pull all three sections of the harness free from the hopper
assembly.
7. Carefully disconnect the cable connectors and dummy connectors from the
control board by using your thumb and first finger to grasp each connector
on the sides, then with your thumb applying pressure to the locking tab,
gently lift the connector to unplug it.
Main Harness Single Harness
Connectors Connector
8. Replace the harness, reversing the above procedure and ensuring the
connectors are firmly pushed home.
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Replacing the Rotor
To replace a rotor on the CX coin dispenser, follow these steps:
1. Disconnect the two low coin terminals on the back of the hopper bin.
Low Coin
Terminals
2. Facing the coin ejection side of the hopper, grasp the base of the hopper
with one hand and rotate the bin (counter–clockwise) with the other hand to
remove the bin.
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839 NCR SelfServ 84 ATM Service Manual
3. Pull the rotor straight up to remove from the base. Place the new rotor over
the hopper centre pin.
Rotor
4. Replace the hopper bin as shown. Align the tangs on the bin with the
grooves on the hopper base, then rotate the bin clockwise until it seats into
position.
5. Re‐attach the two low coin terminals.
Hopper Cover
The hopper cover consists of two parts, the frame and the lid. The frame, lid or the
complete hopper cover can be replaced.
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Replacing the Complete Hopper Cover
To replace the hopper cover, follow these steps:
1. Squeeze the tabs on either side of the frame to release the cover, then
remove from the bin.
2. Refit the new hopper cover. Insert one side of the frame through the hole in
the bin, while, at the same time, gently prise open the opposite side of the
bin. Snap the hopper cover onto the bin.
Replacing the Frame or Lid
To replace the frame of lid, follow these steps:
1. Squeeze the tabs on either side of the frame to release the cover, then
remove from the bin.
2. Separate frame and lid by gently pulling apart at the hinge.
3. Take the new frame or lid and fit together again.
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841 NCR SelfServ 84 ATM Service Manual
4. Refit the new hopper cover. Insert one side of the frame through the hole in
the bin, while, at the same time, gently prise open the opposite side of the
bin. Snap the hopper cover onto the bin.
5. If the cover was replaced, attach the new currency label onto the cover label
recess.
Replacing the Hopper Bin
To replace the hopper bin on the CX coin dispenser, follow these steps:
1. Disconnect the two low coin terminals on the back of the hopper bin.
Low Coin
Terminals
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NCR SelfServ 84 ATM Service Manual 842
2. Facing the coin ejection side of the hopper, grasp the base of the hopper
with one hand and rotate the bin (counter–clockwise) with the other hand to
remove the bin.
3. Squeeze the tabs on either side of the frame to release the cover, then
remove it from the bin.
4. Refit the new hopper cover. Insert one side of the frame through the hole in
the bin, while, at the same time, gently prise open the opposite side of the
bin. Snap the hopper cover onto the bin.
5. Replace the hopper bin. Align the tangs on the bin with the grooves on the
hopper base, then rotate the bin clockwise until it seats into position.
6. Attach the new currency label onto the new bin.
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Replacing the Hopper Assembly
To replace the hopper assembly, follow these steps:
1. Disconnect the two low coin terminals on the back of the hopper bin.
Low Coin
Terminals
2. Disconnect the harness from the rear of the hopper base.
Connector
3. Cut and remove the cable ties securing the harness to the hopper base. Pull
the harness cable free from the hopper base.
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4. Loosen the three screws on the hopper base then slide the hopper assembly
out of the module.
5. Replace the hopper assembly reversing the procedure to remove it.
Note: Make sure the screw washers are located between the screw head
and the base plate.
CX25 Coin Dispenser
Replacing Control Board
To replace the control board on the CX25 coin dispenser, follow these steps:
1. Tilt the hopper bins backwards, placing them into the ‘coin dump’ position as
shown below.
Screws
Securing Bar
Cover Plate
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845 NCR SelfServ 84 ATM Service Manual
2. Remove and retain the flexible plastic securing bar.
3. Remove and retain the two screws securing the metal cover plate and then
remove the plate.
4. Carefully disconnect the cable four connectors from the control board by
using your thumb and first finger to grasp each connector on the sides, then
with your thumb applying pressure to the locking tab, gently lift the
connector to unplug it.
5. Remove and retain the two screws securing the control board to the
metalwork casing, then remove the board.
6. Replacement of the control board is the reversal of the above procedure.
Note: When replacing the securing bar, make sure the cables are routed
beneath the bar.
Harnessing
The harnessing on the CX25 coin dispenser consists of four harnesses, each
connecting a single bin to the control board.
The procedure for replacing each harness is the same. Follow these steps:
1. Tilt the hopper bins backwards, placing them into the ‘coin dump’ position as
shown below.
Screws
Securing Bar
Cover Plate
2. Remove and retain the flexible plastic securing bar.
3. Remove and retain the two screws securing the metal cover plate and then
remove the plate.
4. Unplug the harness connector from the hopper base.
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5. Carefully pull the harness free from the hopper assembly.
6. Carefully disconnect the cable connector from the control board by using
your thumb and first finger to grasp each connector on the sides, then with
your thumb applying pressure to the locking tab, gently lift the connector to
unplug it.
7. Replace the harness, reversing the above procedure and ensuring the
connectors are firmly pushed home.
Replacing the Rotor
To replace a rotor on a CX25 hopper, follow these steps:
1. Press in the two latches on either side of the hopper base and lift the bin
away from the base.
Cover
Bin
Latch
Base
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847 NCR SelfServ 84 ATM Service Manual
2. Pull the rotor straight up to remove from the base. Place the new rotor over
the centre pin.
3. Refit the bin.
Replacing the Hopper Cover
To replace the hopper cover, follow these steps:
1. Carefully release the two tabs securing the cover to the bin, then remove the
cover.
2. Carefully fit the new cover.
3. If the cover was replaced, attach the new currency label onto the cover label
recess.
Replacing the Hopper Bin
To replace the CX25 hopper bin, follow these steps:
1. Press in the two latches on either side of the base and lift the bin away from
the base.
Cover
Bin
Latch
Base
2. Carefully release the two tabs securing the cover to the bin, then remove the
cover.
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NCR SelfServ 84 ATM Service Manual 848
3. Re‐fit the cover onto the replacement bin.
4. Fit the bin onto the base.
5. Attach the new currency label onto the new bin.
Replacing the Hopper Bin Extension
To replace the CX25 hopper bin extension, follow the steps:
1. Carefully release the two tabs securing the bin extension to the bin, then
remove the bin extension.
Cover
Bin Extension
Bin
Base
2. Carefully release the two tabs securing the cover to the bin extension, then
remove the cover.
3. Fit the new bin extension onto the bin.
4. Re‐fit the cover onto the replacement bin extension.
Replacing the Hopper Assembly
To replace a CX25 hopper assembly, follow these steps:
1. Select the single hopper assembly and tilt it into the ‘coin dump’ position.
Hopper Base
Hinge
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849 NCR SelfServ 84 ATM Service Manual
2. Disconnect the harness from the hopper base and release the harness from
the clips securing it to the base.
3. Remove one screw from the end of the hinge.
4. Slide the hinge pin far enough to release the hopper assembly.
5. Replace the hopper assembly.
6. Assemble the hinge and reconnect the harness.
TEST/ADJUSTMENT TOOLS
None.
PREVENTIVE MAINTENANCE
For the preventive maintenance schedule and details of the required tasks for the
Coin Dispenser (Hopper Style), refer to Coin Dispenser in the Preventive
Maintenance section of this manual.
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NCR SelfServ 84 ATM Service Manual 850
S2 CURRENCY DISPENSER
CAUTION
Make sure that ESD precautions are observed.
INTRODUCTION
The S2 Currency Dispenser is also referred to as the USB Media Dispenser.
Carriage Single Note Transport
Carriage
Umbilical (SNT)
Presenter Core
Nose
Bill Aligner Module
(BAM)
Main Motor & Pump
Assembly
Purge Bin
Status Indicator
Lights
Currency Cassettes
4–High Pick Support Frame
Single Pick Module
Double Pick Module
5–High Pick Support Frame
DESCRIPTION
The dispenser, upon command from the ATM processor, selects bills from the
cassettes; tests for singularity and irregularities, stacks them into a single bunch
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851 NCR SelfServ 84 ATM Service Manual
then presents the bunch to the customer. The presented bunch will remain in the
present position until removed by the customer or retracted under application
control.
S2 Dispenser modules and cassettes are not interchangeable with earlier designs
of dispenser.
The dispenser is an assembly of the following:
l Presenter Core ‐ front or rear access
l Nose
l Carriage ‐ front or rear access
l Bill Aligner Module (BAM)
l Single Note Transport (SNT)
l Main Motor and Pump Assembly
l Double Pick Module(s)
l Pick Support Frame
l Currency Cassettes
l Purge Bin ‐ open, latchfast, lockable latchfast
l Status Indicator Lights
l Main Control Board
l 5/6 Hi Expansion Board (optional)
l Single Pick Module (optional)
l Serial Number Read (optional)
Weight
The weight of the basic 4‐high unit with empty currency cassettes is 61.5 kg (136
lb).
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NCR SelfServ 84 ATM Service Manual 852
Presenter Core
Carriage Cam
(Primary)
Carriage Umbilical Flex
Purge Bin
Sensors
Cam Motor
Vacuum
Sensor
Vacuum
Reservior
Module Latch
Sensor
24VDC
Interlock
Switch
Purge Bin
Carriage Position CIC
Switch
Cam CIC Sensor
Carriage Cam
Purge Bin (Secondary)
LED Interface
Purge Bin Latch
Sensor
Nose
Carriage Present Flag
Variants:
l 144.5 mm Front Access
l 154.0 mm Front Access
l 172.0 mm Rear Access
l 357.5 mm Rear Access
l 471.5 mm Rear Access
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853 NCR SelfServ 84 ATM Service Manual
Carriage
Chassis Cover
CIC Sensor Target
Front Access Rear Access
Closed Closed
Lower Plate
Carriage Position
Sensor Front Access
Open
Exit/Pre-Exit & Bunch
Sensors
Rear Access
Open
Pre-Exit Sensor Bunch Sensor
Exit Sensor
Timing Disk
Belt Motor
Carriage with chassis cover removed
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NCR SelfServ 84 ATM Service Manual 854
Bill Aligner Module (BAM)
Finger Rack
Edge Register
Motor
Sensor
Single Note Transport (SNT)
Media Deflector Sensors
Divert Gate
Media Deflector
Fingers
Stack Entry Sensor
(PurgeSen)
Flickers
Divert Entry Sensor
Divert Gate
Sensor
Width Sensor
Line 2 Timing Sensor Hall Effect Thickness Sensor
(TimeDiscSen) (HETS)
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855 NCR SelfServ 84 ATM Service Manual
Main Motor and Pump Assembly
Main Motor
Vacuum Pump
Double Pick Module
Suction
Cup
Note Low
Sensor Pick Sensor
LED Pick Sensor(s)*
* Second pick sensor in dual sensor systems only
(polymer notes)
Pick Arm
Motor
Quad CIC Board
Key Plate
Pick Arm D Wheel Shaft
Position Sensors Position Sensors
Solenoid Valve
Vacuum Hose
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NCR SelfServ 84 ATM Service Manual 856
Single Pick Module
Suction
Cup
Note Low
Sensor Pick Sensor
LED
Pick Sensor(s)*
* Second pick sensor in dual sensor systems only
Key Plate (polymer notes)
Pick Arm
Motor
Dual CIC Board
Pick Arm
Position Sensor
D Wheel Shaft
Position Sensor
Solenoid Valve
Vacuum Hose
Currency Cassette
Refer to the NCR S2 Dispenser Cassettes Operator Guide (B006‐6966) and the S2
Currency Cassette chapter in this service manual.
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857 NCR SelfServ 84 ATM Service Manual
Purge Bin
Open Purge Bin
Latchfast Purge Bin
Lockable Latchfast Purge Bin
Retract Reject
Divert
Purge Bin Areas
Height Width Length
Open Purge Bin 142 mm (5.6 in.) 218 mm (8.6 in.) 361 mm (141.2 in.)
Latchfast Purge Bin 140 mm (5.5 in.) 237 mm (9.3 in.) 361 mm (141.2 in.)
Lockable Latchfast Purge Bin 140 mm (5.5 in.) 237 mm (9.3 in.) 368 mm (141.5 in.)
Status Indicator Lights
The status indicator lights can be configured by the owning authority.
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NCR SelfServ 84 ATM Service Manual 858
The default configuration is:
Indicator Light Possible Root Cause
Solid Red Dispenser in service.
Action is required before dispenser can be racked in.
Flashing Red Dispenser out of service.
Action required before dispenser can be brought into service.
Solid Amber Dispenser in service.
Action required to repair dispenser.
Flashing Amber Dispenser in service.
Action required to replenish dispenser.
Solid Green Dispenser in service.
No action required.
Vacuum System
Vacuum Sensor
Vacuum Pump
Vacuum Reservoir Main Motor
Air Filter
Pick Arm Motor
T Connector
Suction Cup
Pick Line Solenoid Valve
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859 NCR SelfServ 84 ATM Service Manual
Main Control Board
J16 J1 J2 J3 J4 J5
J15
J6
J7
J8
J9
J14 J25
J18
J13 J12 J19 J11 J10
Number Harness Number Harness
J1 Presenter Harness J11 Lower Pick Module Harness
J2 Presenter Harness J12 Lower Dual cassette ID Harness
J3 SNT Harness J13 SOH Harness
J4 SNT Harness J14 Upper Dual cassette ID Harness
J5 Main Motor J15 SOH Harness
J6 USB Mini Cable J16 RJ11 Cable to shutter PCB
J7 +24VDC Power J18 Interface Harness
J8 Upper Pick Module Harness J19 Interface Harness
J9 Upper Pick Module Harness J25 BAM Harness
J10 Lower Pick Module Harness
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NCR SelfServ 84 ATM Service Manual 860
5/6 Hi Expansion Board
J1 J2
J3
J6
J7
Number Harness
J1 Interface Harness
J2 Interface Harness
J3 Single or Double Pick Module Harness (Motor and Vacuum Solenoid)
J6 Single or Double Pick Module Harness (PA/DW PCB Sensor)
J7 Single or Dual Cassette ID Harness
Serial Number Read
The serial number read (SNR) transport is an optional anti‐fraud feature mounted
in pick 1 of the upper double pick module, primarily for the China market. A pair of
scanners reads the denomination and serial number of every note as it passes
from the pick to the presenter, and also takes an image.
SNR Camera on
fixed guide
SNR Camera on
moving guide
SNR transport at rear of first pick
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861 NCR SelfServ 84 ATM Service Manual
There is an SNR control board mounted on the side of the pick module.
CN 3 CN 4
CN 1 CN 2 CIS Head CIS Head
(not used) (not used) (Moving guide) (Fixed guide)
CN 5 CN 6
DC Power Input USB HS
(to dispenser board) (to USB hub)
Note: The scanners are calibrated by the manufacturer and matched to a specific
control board by serial numbers, so boards and scanners must not be swapped
out individually. The Field Replaceable Unit for the Serial Number Read function is
the entire pick module.
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NCR SelfServ 84 ATM Service Manual 862
Electrical System
A Umbilical Flex Harness E SNT Harness J *Purge Bin Interface Harness
B Carriage Position Sensor F Dual Cassette ID Harness K *Purge Bin Interconnect
Harness Harness
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863 NCR SelfServ 84 ATM Service Manual
C Presenter Harness G Double Pick Module L Interface Harness
Harness
D State of Health Harness H BAM CIC Harnes
* - Removed in newer models
5/6 Hi Expansion Board ‐ 5 High
Main Control Board
J19 J18
L L
J1 J2
J3
Motor Dual CIC
M
J7 J6
Sensor
N Solenoid Value
5/6 Hi Expansion LED
Board
Single Cass ID CIC
L Interface Harness
M Single Cassette ID Harness
N Single Pick Module Harness
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NCR SelfServ 84 ATM Service Manual 864
Sensors
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865 NCR SelfServ 84 ATM Service Manual
TROUBLESHOOTING
Error Messages
The following error messages are reported by the module. Refer to the sections
'Module Replacement' and 'Adjustments' for detailed instructions on FRU actions.
To de‐code specific M_Status and M_Data use the Status Code Translator Tool
available from http://www.infoprod.ncr.com or refer to Diagnostic Status Code
Notebook Volume 1
(B006‐6273).
Control Board
Module ID: 1
Error M Possible Root Causes Isolation Resolution
Status
NVRAM access failure 1 NV RAM corrupt Inspect Replace
Faulty control pcb control board control board
USB comms failure 2 Check USB connections Inspect Push
harness connector
home
Faulty USB harness Replace USB
harness
No power to device Push
connector
home
Faulty control PCB Replace PCB
I2C comms failure 3 Faulty I2C connections Inspect Inspect
harness harness
connections connections
Faulty I2C harness Inspect Replace
harness harness
No power to device Inspect power Inspect power
harness harness
Faulty shutter Run SysApp Replace
diagnostic shutter
test
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NCR SelfServ 84 ATM Service Manual 866
Error M Possible Root Causes Isolation Resolution
Status
Instance ID not 6 Dual dispense instance not N/A Configure
configured configured instance in
SysApp
Non authorised 8 Non authorised dispenser control Authorise
dispenser control board board fitted device in
fitted SysApp
Device not 9 Device not authenticated at
authenticated installation or control pcb
replacement
All cassettes empty or N/A Cassettes empty or removed Inspect All cassettes
removed cassettes replenished
All cassettes empty, N/A Cassettes empty, removed or Inspect All cassettes
removed or badly badly loaded cassettes replenished
loaded
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867 NCR SelfServ 84 ATM Service Manual
Pick Module
Module ID: 2, 3, 4, 5, 6, 7
Error M Possible Root Causes Isolation Resolution
Status
ICS activated – 4 ICS activated Confirm ICS Replace affected
replace all affected triggered modules
parts
Pick sensor failed 25 (p1) Jam under pick sensor Inspect pick Clear jam
26 (p2) sensor
27 (p3) Faulty harness / PCB Run SysApp Replace pick module
28 (p4) diagnostic test Configure pick
Pick sensor not calibrated
29 (p5)
module
30 (p6)
Faulty control PCB Replace control PCB
Pick arm sensor fault Faulty harness / PCB Run SysApp Replace pick module
Faulty pick module diagnostic test Replace pick module
Incorrectly fitted pick PCB Inspect pick Re‐seat pick PCB
PCB
Faulty control PCB Run SysApp Replace control PCB
diagnostic test
D‐wheel sensor fault Faulty harness / PCB Run SysApp Replace pick module
Faulty pick module diagnostic test
Incorrectly fitted pick PCB Inspect pick Re‐seat pick PCB
PCB
Faulty control PCB Run SysApp Replace control PCB
diagnostic test
Pick arm motor fault 45 (p1) Poor cassette loading Check cassette Re‐load cassette and
46 (p2) loading run multiple test
47 (p3) notes
48 (p4) Faulty pick arm motor Run SysApp Replace pick module
49 (p5) diagnostic test
50 (p6)
Faulty control PCB Run multiple Replace control PCB
test notes
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NCR SelfServ 84 ATM Service Manual 868
Error M Possible Root Causes Isolation Resolution
Status
Bill jam at pick 64 (p1) Poor media quality/ cassette Inspect pick clear jam/reload
sensor 65 (p2) loading or foreign object module and cassette/remove
66 (p3) present cassette foreign object
67 (p4) Faulty pick transport Inspect pick Replace pick module
68 (p5) module
69 (p6)
Faulty cassette Inspect Replace cassette
cassette
Faulty pick sensor Run SysApp Replace pick module
diagnostic test
Media detected at 74 (p1) Foreign object at pick Inspect pick Clear foreign object
pick sensor at wrong 75 (p2) sensor
time 76 (p3) Poor cassette loading Check cassette Re‐load cassette
77 (p4) loading
78 (p5)
Faulty pick sensor Run SysApp Replace pick module
79 (p6)
diagnostic test
Faulty cassette Inspect Replace cassette
cassette
Pick sensor dirty N/A Sensor dirty Inspect sensor Clean sensor
Pick unit missing Faulty harness Inspect Replace harness
harness
Faulty CIC sensor Run SysApp Replace pick module
diagnostic test
Pick unit tamper N/A
Pick unit not Faulty CIC sensor Run SysApp Replace pick module
configured diagnostic test
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869 NCR SelfServ 84 ATM Service Manual
Cassette
Module ID: 8, 9, 10, 11, 12, 13
Error M Possible Root Causes Isolation Resolution
Status
Cassette not 6 Cassette not latched Inspect cassette Rack cassette into
latched correctly correctly latch device
Faulty harness / sensor Run SysApp Replace pick frame
diagnostic test
Faulty cassette latch Inspect latch
Cassette 7 Cassette parameters not N/A Configure cassette in
parameters not configured SysApp
configured
Cassette ID 25 (p1) Faulty harness / sensor Run SysApp Replace pick module
sensor fault 26 (p2) diagnostic test
27 (P3) Missing CIC target Inspect cassette Replace cassette
28 (p4) CIC target
29 (p5) location
30 (p6)
Faulty CIC target Run SysApp Replace cassette
Faulty control PCB diagnostic test Replace control PCB
Cassette latch Faulty harness / sensor Run SysApp Replace pick frame
sensor fault diagnostic test
Faulty cassette latch Inspect latch
Cassette low Faulty harness / sensor Run SysApp Replace pick module
sensor fault Faulty cassette diagnostic test Replace cassette
Pusher Plate 81 Poor cassette loading Inspect cassette Re‐load cassette
Stalled 82 contents
83
84
Faulty cassette Inspect cassette Replace cassette
85
86
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NCR SelfServ 84 ATM Service Manual 870
Error M Possible Root Causes Isolation Resolution
Status
Cassette empty 81 (p1) Cassette empty Inspect cassette Replenish cassette
Too many bad 82 (p2) Incorrect or poor quality or contents Re‐load media /
media items 83 (p3) poorly loaded media in Replenish with correct
picked 84 (p4) cassette media
85 (p5)
Incorrect cassette Check note Set note configuration
86 (p6)
configuration configuration in i SysApp
SysApp
HETs not calibrated Confirm correct Configure singularity
singularity in SysApp
Faulty SNT Run SysApp Replace SNT
diagnostic test
Unable to learn Incorrect or poor quality or Inspect cassette Re‐load media /
media poorly loaded media in contents Replenish with correct
parameters cassette media
Faulty SNT Run SysApp Replace SNT
diagnostic test
Too many Incorrect or poor quality or Inspect cassette Re‐load media /
consecutive mis‐ poorly loaded media in contents Replenish with correct
picks cassette media
Faulty / worn suction cups Inspect suctions Replace suction cups
cups
Vacuum filter blocked Run SysApp Replace vacuum filter
Vacuum system fault diagnostic test Replace motor / pump
module
Faulty pick module Replace pick module
Faulty pressure sensor Replace presenter
Cassette removed N/A Cassette removed Inspect cassette Insert cassette
location
Cassette low Cassette low Inspect cassette Replenish cassette
contents
Cassette not N/A
configured
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871 NCR SelfServ 84 ATM Service Manual
Purge Bin
Module ID: 14
Error M Possible Root Causes Isolation Resolution
Status
Bin removed 6 Bin removed Inspect bin location Insert bin
Faulty bin present Run SysApp diagnostic Replace
switch test presenter
Bin not latched Bin not inserted fully Inspect bin latch Rack bin into
correctly device
Faulty bin latch Run SysApp diagnostic Replace
Faulty bin latch sensor test presenter
Divert Area
Module ID: 15
Error M Possible Root Causes Isolation Resolution
Status
Bin full 91 Bin compartment full Inspect bin Empty bin (all
compartment compartments)
Faulty harness / Run SysApp diagnostic Replace SNT
sensor test
Bin nearly N/A Bin compartment full Inspect bin Empty bin (all
full compartment compartments)
Reject Area
Module ID: 16
Error M Possible Root Causes Isolation Resolution
Status
Bin full 92 Bin compartment full Inspect bin Empty bin (all
compartment compartments)
Faulty harness / Run SysApp diagnostic Replace SNT
sensor test
Bin nearly N/A Bin compartment full Inspect bin Empty bin (all
full compartment compartments)
Retract Area
Module ID: 17
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NCR SelfServ 84 ATM Service Manual 872
Error M Possible Root Isolation Resolution
Status Causes
Bin retract operations limit 6 Bin Inspect bin Empty bin (all
exceeded compartment compartment compartments)
full
Bin full 93 Bin Inspect bin Empty bin (all
compartment compartment compartments)
full
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Bin nearly full N/A Bin Inspect bin Empty bin (all
compartment compartment compartments)
full
Carriage
Module ID: 18
See also ‘Troubleshooting Procedures’ for detailed guidance on diagnosing the
cause of faults in the carriage.
Error M Possible Root Isolation Resolution
Status Causes
Carriage bunch sensor 22 Review ‘Troubleshooting Procedures.’
fail Faulty harness / Run SysApp Replace carriage
sensor diagnostic test
Jam in carriage Inspect carriage Clear jam
Foreign object in Clear foreign object
carriage
Faulty carriage Run SysApp Replace carriage
Faulty umbilical diagnostic test Replace umbilical
Carriage pre‐exit sensor 22 Review ‘Troubleshooting Procedures.’
fail Faulty harness / Run SysApp Replace carriage
sensor diagnostic test
Jam in carriage Inspect carriage Clear jam
Foreign object in Clear foreign object
carriage
Faulty carriage Run SysApp Replace carriage
Faulty umbilical diagnostic test Replace umbilical
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873 NCR SelfServ 84 ATM Service Manual
Error M Possible Root Isolation Resolution
Status Causes
Carriage exit sensor fail 22 Review ‘Troubleshooting Procedures.’
Faulty harness / Run SysApp Replace carriage
sensor diagnostic test
Jam in carriage Inspect carriage Clear jam
Foreign object in Clear foreign object
carriage
Faulty carriage Run SysApp Replace carriage
Faulty umbilical diagnostic test Replace umbilical
Carriage position sensor 22 Review ‘Troubleshooting Procedures.’
fail Faulty harness / Run SysApp Replace carriage
sensor diagnostic test
Foreign object in Inspect carriage Clear foreign object
carriage
Faulty umbilical Run SysApp Replace umbilical
diagnostic test
Carriage home position 22 Review ‘Troubleshooting Procedures.’
sensor fail Faulty harness / Run SysApp Replace presenter
sensor diagnostic test
Missing target Inspect carriage Replace carriage
target location
Faulty target Run SysApp
Faulty control PCB diagnostic test Replace control PCB
Carriage belt timing disk 22 Broken timing disk Run SysApp Replace carriage
fail diagnostic test
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NCR SelfServ 84 ATM Service Manual 874
Error M Possible Root Isolation Resolution
Status Causes
Carriage drive motor fail 42 Review ‘Troubleshooting Procedures.’
Faulty carriage Run SysApp Replace carriage
Faulty motor / diagnostic test
harness
Faulty presenter Inspect tracks Replace presenter
tracks
Foreign object in Inspect presenter Clear foreign object
presenter
Faulty umbilical Run SysApp Replace umbilical
diagnostic test
Carriage belt motor fail 42 Review ‘Troubleshooting Procedures.’
Jam in carriage Inspect carriage Clear jam
Faulty motor / Run SysApp Replace carriage
harness diagnostic test
Faulty carriage Inspect timing disk
timing disk
Faulty umbilical Run SysApp Replace umbilical
diagnostic test
Carriage Jammed 42 Review ‘Troubleshooting Procedures.’
Faulty carriage Run SysApp Replace carriage
Faulty motor / diagnostic test
harness
Faulty presenter Inspect tracks Replace presenter or
tracks nose
Foreign object in Inspect presenter Remove foreign
presenter object
Faulty umbilical Run SysApp Replace umbilical
diagnostic test
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875 NCR SelfServ 84 ATM Service Manual
Error M Possible Root Isolation Resolution
Status Causes
Media jam at the bunch 62 Review ‘Troubleshooting Procedures.’
sensor Jam or foreign Inspect carriage Clear jam or remove
object in carriage foreign object
Faulty carriage Run SysApp Replace carriage
Faulty umbilical diagnostic test Replace umbilical
Media jam at the pre-exit 62 Review ‘Troubleshooting Procedures.’
sensor Jam or foreign Inspect carriage Clear jam or remove
object in carriage foreign object
Faulty carriage Run SysApp Replace carriage
Faulty umbilical diagnostic test Replace umbilical
Media jam at the exit 62 Review ‘Troubleshooting Procedures.’
sensor Jam or foreign Inspect carriage Clear jam or remove
object in carriage foreign object
Faulty carriage Run SysApp Replace carriage
Faulty umbilical diagnostic test Replace umbilical
Bunch sensor is dirty N/A Sensor dirty Run SysApp Clean sensor
Pre‐exit sensor is dirty diagnostic test
Exit sensor is dirty
Carriage tamper N/A
Too many consecutive N/A Poor quality Inspect cassette Replenish cassette
splays in carriage currency contents
Splay threshold set Check splay Set splay threshold
incorrectly threshold
Foreign object in Inspect carriage Remove foreign
carriage object
Faulty carriage Run SysApp Replace carriage
diagnostic test
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NCR SelfServ 84 ATM Service Manual 876
Single Note Transport
Module ID: 19
Error M Possible Root Isolation Resolution
Status Causes
HETS sensor fail 21 Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty control
PCB
Width sensor fail Jam in SNT Inspect SNT Clear jam
Sensor dirty Inspect sensor Clean sensor
Sensor not Run SysApp Calibrate device
calibrated diagnostic test
ulty harness / Replace SNT
sensor
Main timing disk sensor fail Jam in SNT Inspect SNT Clear jam
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty SNT Inspect SNT
timing disk
Stacker entry sensor failed Jam in SNT Inspect SNT Clear jam
Foreign object in Clear foreign
SNT object
Sensor not Run SysApp Calibrate device
calibrated diagnostic test
Sensor dirty Inspect sensor Clean sensor
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Divert bin entry sensor failed Jam in SNT Inspect SNT Clear jam
Foreign object in Clear foreign
SNT object
Sensor not Run SysApp Calibrate device
calibrated diagnostic test
Sensor dirty Inspect sensor Clean sensor
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
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877 NCR SelfServ 84 ATM Service Manual
Error M Possible Root Isolation Resolution
Status Causes
Media deflector home sensor 21 Jam in SNT Inspect SNT Clear jam
failed Foreign object in Clear foreign
SNT object
Sensor not Run SysApp Calibrate device
calibrated diagnostic test
Sensor dirty Inspect sensor Clean sensor
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty SNT
Media deflector extended sensor 21 Jam in SNT Inspect SNT Clear jam
failed Foreign object in Clear foreign
SNT object
Sensor not Run SysApp Calibrate device
calibrated diagnostic test
Sensor dirty Inspect sensor Clean sensor
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty SNT
Divert gate fail / divert gate sensor 21, Jam in SNT Inspect SNT Clear jam
fault 41 Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty SNT
solenoid
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NCR SelfServ 84 ATM Service Manual 878
Error M Possible Root Isolation Resolution
Status Causes
Media deflector failed 41 Jam in SNT Inspect SNT Clear jam
Foreign object in Clear foreign
SNT object
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty SNT
Divert Gate Jam at Divert Jam in SNT Inspect SNT Clear jam
Foreign object in Clear foreign
SNT object
Faulty harness / Run SysApp Replace SNT
sensor diagnostic test
Faulty SNT
Unrecoverable media jam in the 61 Jam in SNT Inspect SNT Clear jam
SNT Misaligned belts Re‐seat belts
Damaged belts Replace SNT
Unrecoverable media jam between Jam in vertical Inspect vertical Clear jam
pick modules and SNT transport transport
Misaligned belts Inspect SNT Re‐seat belts
Damaged belts and Pick Replace SNT / Pick
Media detected at HETS sensor at 70 Poor cassette Inspect Re‐load cassette
wrong time loading cassette
contents
Foreign object in Inspect SNT / Remove foreign
SNT / Pick Pick object
Media detected at width sensor at Poor cassette Inspect
wrong time loading cassette
contents
Foreign object in Inspect SNT / Clear jam
SNT / Pick Pick
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879 NCR SelfServ 84 ATM Service Manual
Error M Possible Root Isolation Resolution
Status Causes
HETS calibration out with N/A Wrong media Inspect Replenish cassette
acceptable range loaded cassette
contents
Wrong Confirm correct Configure
singularity singularity singularity in
configured SysApp
Faulty HETs Run SysApp Replace SNT
sensor diagnostic test
Stacker entry sensor is dirty Sensor dirty Inspect sensor Clean sensor
Divert bin entry sensor is dirty
Width sensor is dirty
HETS sensor is dirty
SNT tamper N/A N/A N/A
Presenter
Module ID: 20
Error M Possible Root Causes Isolation Resolution
Status
Interlock 5 Device not fully racked into Inspect Rack device into safe
disconnected safe device
Faulty interlock switch Run SysApp Replace presenter
diagnostic
test
Faulty module rack Inspect Replace module rack
module rack
Presenter 7 Presenter learn routine N/A Run learn hardware in
configuration required SysApp
unknown
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Error M Possible Root Causes Isolation Resolution
Status
Clamp sensor 8 Faulty harness / sensor Run SysApp Replace presenter
failed diagnostic
test
Missing CIC target Inspect Replace cassette
cassette CIC
target
location
Faulty CIC target Run SysApp
diagnostic
Faulty motor / harness Replace presenter
test
Faulty carriage Inspect Replace carriage
carriage
Purge entry 8 Bin full Inspect bin Empty bin (all
sensor fail compartments)
Foreign object over sensor Inspect Clear foreign object
sensor
Faulty harness / sensor Run SysApp Replace presenter
diagnostic
test
Purge entry 8 Bin full Inspect bin Empty bin (all
sensor fail compartments)
Foreign object over sensor Inspect Clear foreign object
sensor
Faulty harness / sensor Run SysApp Replace presenter
diagnostic
test
Retract entry 8 Bin full Inspect bin Empty bin (all
sensor fail compartments)
Foreign object over sensor Inspect Clear foreign object
sensor
Faulty harness / sensor Run SysApp Replace presenter
diagnostic
test
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Error M Possible Root Causes Isolation Resolution
Status
Module unlatched 8 Device not fully racked into Inspect Rack device into safe
safe device
Faulty interlock switch Run SysApp Replace presenter
diagnostic
test
Faulty module rack Inspect Replace module rack
module rack
Clamp motor 9 Faulty motor / harness Run SysApp Replace presenter
failed diagnostic
test
Faulty carriage Inspect Replace carriage
carriage
Faulty clamp sensor Run SysApp Replace presenter
diagnostic
test
Main motor failed 9 Faulty motor / harness Run SysApp Replace presenter
diagnostic
test
Faulty SNT timing disk Inspect SNT Replace SNT
Faulty presenter Inspect Replace presenter
presenter
Purge entry N/A Sensor dirty Inspect Clean sensor
sensor is dirty sensor
Retract entry Sensor dirty Inspect Clean sensor
sensor is dirty sensor
Presenter tamper N/A N/A N/A
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Exit Shutter
Module ID: 21
Error M Possible Root Causes Isolation Resolution
Status
I 2C 3 Check I2C connections Inspect Re‐plug harness
communications harness
fault connections
Faulty I2C harness Inspect Replace I2C harness
harness
Faulty shutter Run SysApp Replace Shutter
diagnostic
test
No power to device Inspect Replace power harness
power
harness
Shutter jam – 44 Shutter jam Inspect Clear jam
open shutter
Shutter jam –
closed
Shutter tamper N/A N/A
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Suction Cups
Module ID: 22
Error M Possible Root Causes Isolation Resolution
Status
Suction cups on N/A Suction cups damaged / Inspect Replace Suction cups
pick module 1 worn suction cups
must be replaced and check
soon pick counter
Suction cups on
pick module 2
must be replaced
soon
Suction cups on
pick module 3
must be replaced
soon
Suction cups on
pick module 4
must be replaced
soon
Suction cups on
pick module 5
must be replaced
soon
Suction cups on
pick module 6
must be replaced
soon
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Media Aligner
Module ID: 23
Error M Possible Root Causes Isolation Resolution
Status
Media Aligner 31 Jam in carriage Inspect Clear jam
sensor fail Foreign object in carriage carriage Clear foreign object
Faulty harness / sensor Run SysApp Replace Media Aligner
Faulty motor / harness diagnostic
test
Faulty carriage Replace carriage
Media Aligner 51 Jam in carriage Inspect Clear jam
motor fail Foreign object in carriage carriage Clear foreign object
Faulty carriage Run SysApp Replace carriage
diagnostic
Faulty motor / harness Replace Media Aligner
test
Vacuum System
Module ID: 24
Error M Possible Root Causes Isolation Resolution
Status
Vacuum sensor 32 Faulty harness / sensor Run SysApp Replace presenter core
fault diagnostic or main PCB.
Vacuum system 52 Faulty vacuum pipe work test Replace presenter or
fail pneumatic tubing or
equal T connector or 90
degree vacuum
connector or air filter.
Vacuum system N/A Faulty vacuum pipe work Replace presenter or
failing pneumatic tubing or
equal T connector or 90
degree vacuum
connector or air filter.
Faulty vacuum pump Replace motor and
pump assembly.
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Serial Number Read
Module ID: 25
Error M Possible Root Causes Isolation Resolution
Status
SNR Transport N/A SNR Transport not latched Inspect SNR Close SNR Transport
open Transport
USB Serial Build up of dirt on SNR Inspect SNR Clean SNR Camera
Number too many Camera
invalid characters
USB Serial
Number too many
invalid serial
numbers
USB Serial N/A
Number reader
de‐configured
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Error M Possible Root Causes Isolation Resolution
Status
Communication 96 Communications Check Reconnect comms or
failure to SNR connection to SNR board comms repair cable
device disconnected connections
to SNR board
on pick
module
USB Serial Control board failure Replace SNR device
Number Reader
control board
failure
USB Serial Fixed guide flex circuit not Check flex Reconnect flex circuit.
Number Reader connected. Faulty camera or circuit Replace pick module if
fixed guide control board. connection at necessary.
camera failure fixed guide
(top CIS) and at
control board
USB Serial Moving guide flex circuit not Check flex
Number Reader connected. Faulty camera or circuit
moving guide control board. connection at
camera failure moving guide
(bottom CIS) and at
control board
Too many Build up of dirt on SNR Inspect SNR Clean SNR Camera
consecutive count Camera Camera
mismatches
Troubleshooting Procedures
Additional troubleshooting checks and resolutions for carriage errors (M_STATUS
22, 42, 43 or 62).
Carriage Alignment
Incorrect alignment can be indicated by carriage drive motor failures (M_STATUS
42), carriage jams (M_STATUS 62) and presenter clamp jams (M_STATUS 43).
l Delivery failures may also occur due to carriage not being correctly positioned
in the present position.
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l Check that the carriage tie bar is parallel to the dispenser nose. Anything more
than 2mm deviation when the tie bar is level with the dispenser nose is not
parallel. If not, remove and re‐insert the carriage, referring to ‘FRU Module
Removal and Replacement’ section. While the carriage is removed, carry out
the checks listed in section ‘Checks with Carriage Removed from Presenter’.
Carriage Motor Cover
An incorrectly fitted or missing motor cover can be indicated by carriage jams
between park and present (M_STATUS 42, Byte 3 0A).
l Check that the motor cover does not collide with the presenter nose.
l Ensure that the cover is snapped into place around all the edges and that the
screws are fitted.
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Carriage Umbilical Cable
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A damaged or incorrectly fitting umbilical in the carriage will be indicated by
carriage motor failures (M_STATUS 42) or carriage sensor failures (M_STATUS 22).
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l Check for damage to the umbilical, replace if necessary.
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l Check that the umbilical is fitted correctly in the connectors in the presenter
and in the carriage. Also check that it is fitted into the correct connector in the
carriage.
Front access connector Rear access connector
Carriage Plates Parallel When Open
Incorrect carriage plate opening can be indicated by presenter clamp jams (M_
STATUS 43).
l Check that the front edge of the lower carriage plate is parallel to the upper
plate when the carriage opens. Use the ‘Clamp (with Carriage at Home
Position)’ diagnostic test and observe the movement. The lower plate should
not be more than 20mm from parallel with upper plate.
l If it does not open evenly, carry out the following checks:
l Is the carriage aligned correctly? ‐ see Carriage Alignment in this section.
l Are the carriage magnets configured correctly? Re‐configure them if
possible, o replace the carriage is magnets are missing.
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Closed cam
(driven) side
Open cam
(non-driven)
side
If the carriage still does not open evenly following the above checks, remove the
carriage from the presenter ‐ refer to ‘Removing the Carriage’ in the FRU Removal
and Replacement section ‐ and follow the instructions in section ‘Checks with
Carriage Removed from Presenter’.
Carriage Movement
Problems with the movement of the carriage can be indicated by carriage jam (M_
STATUS 42).
l Slowly move the carriage manually along the full length of the presenter track
in both directions. Check that the carriage runs smoothly along the track and
does not collide with any components. Remove any obstructions.
l Check that the carriage is aligned correctly ‐ refer to ‘Carriage Alignment’ in
this section.
l Ensure that the Single Note Transport is fitted correctly and that all three
mounting screws are tightened to prevent the carriage colliding with the SNT.
Refer to ‘Replacing the SNT’ in the FRU Removal and Replacement section.
If the carriage still does not move smoothly following the above checks, remove the
carriage ‐ refer to ‘Removing the Carriage’ in the FRU Removal and Replacement
section ‐ and then follow the instructions in section ‘Checks with Carriage Removed
from Presenter’
Checks with Carriage Removed from Presenter
l Are there any damaged or dislocated links or arms on the carriage? If so,
replace the carriage.
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l Is there any damage on the lower link mount? If so, replace it (part number
445‐0757100 ‘service assy ‐ lower linkage mount with carriage lower linkage’).
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l Are there any loose, damaged or missing screws in the lower plate shaft?
Replace any missing screws (check none have fallen into the carriage). Tighten
screws to 0.45 Nm.
l Rotate the green thumbwheel to check that all the belts on both the upper
and lower plate rotate. If they do not, check that the carriage belt drive shafts
and pulleys are all in place and are not damaged. Replace any damaged
components if possible, or the carriage.
UPPER PLATE LOWER PLATE
Pulley
Belts Belts
Pulley and drive
shafts
DIAGNOSTICS
Level 0 Diagnostics
The Control Board LEDs are not used for diagnostics.
There are no switches on the Control Board.
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Level 1 Diagnostics
Test Description
MENU This displays a menu of the all the other Applets to allow the user to select
one.
CLEAR Performs the default Clear operation.
CLEAR TO Performs a Clear operation with the destination set to Retract area.
RETRACT AREA
SET NOTES Allows the user to set the number of bills to be picked from each cassette.
Only prompts for configured cassettes. If the total number of bills exceeds the
currently configured maximum the command fails. A default of 5 bills for each
configured and present cassette is used if no number is entered
STACK Performs a Stack of the bills configured via Set Notes (above).
PRESENT Performs a Present of bills previously stacked.
DISPENSE Performs Stack and Present operations consecutively. The number of bills
picked is configured via Set Notes.
LEARN NOTE Performs a Learn Measurements operation for the specified cassette type.
PARAMETERS (Only configured cassettes are offered for selection). 40 bills are picked and
the parameters measured, with the new and existing parameters being
returned in T_DATA.
SINGLE NOTE Performs the SNT Diagnostic test.
TRANSPORT
SELF TEST Performs a Self Test operation. Menus are displayed to allow the destination
to be selected and which pick units to pick from. The shutter is then operated
if requested.
SHUTTER The Shutter Diagnostic test is performed.
SENSOR/SWITCH A Read Sensors Diagnostic test for all sensors is performed. The following
STATUS options are offered: Normal reading with LEDs on
A/D reading of sensors in the on state
A/D blocked threshold values
CARRIAGE The Carriage Diagnostic test is performed.
GUIDANCE This test enables the various LED states / configurations to be exercised via Set
LIGHTS Guidance Light commands. Menus are provided to allow LED and flash rates
to be selected.
CLAMP The Clamp Diagnostic test is performed. The following options are offered:
Clamp test with carriage at home
Clamp test with carriage in safe position
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Test Description
PICK VALVE The Pick Valve Diagnostic test is performed for the selected pick unit.
PICK ARM The Pick Arm Diagnostic test is performed for the selected pick unit.
DIVERT GATE The Divert Gate Diagnostic test is performed.
MEDIA The Media Deflector Diagnostic test is performed.
DEFLECTOR
PREPARE FOR The Prepare for shipment command is executed.
SHIPMENT
RUN TO RUN Performs the following sequence of tests:
l Clear (not performed when looping)
l Sensor / Switch Status (default operation)
l Carriage
l Self Test
l Dispense
l Clear
RUN TO RUN 2 Performs the following sequence of tests:
l Clamp Test
l Carriage Test
RUN TO RUN 3 Performs the following sequence of tests:
l Clamp Test
l Stack
l Present
l Half Retract (when looping on does Present/Half Retract 100 times)
l Retract
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Test Description
PERFORMANCE Offers a menu with the following options:
l FRU Performance
l Device Performance.
On selecting FRU Performance the following are displayed for each FRU:
l Media Dispensed
l Fatal Errors
l Routine Errors
l Media per Fatal Error
l Media per Routine Error
On selecting Device Performance the following are displayed for the overall
device:
l Media Dispensed
l Fatal Errors
l Routine Errors
l Media per Fatal Error
l Media per Routine Error
NOTE IMAGES If SNR hardware is present then all serial numbers, denominations and images
will be displayed for the notes picked from the prior Dispense, Stack or
SelfTest command.
RUN TO RUN 4 Performs a clamp diagnostic test followed by a carriage diagnostic test. When
in looping mode, every 50th test also tests the carriage belts.
The Stack, Present, Retract and Dispense tests are not offered unless the lowest
cassette has been removed and re‐inserted (after The Menu Applet, AppletId=0,
has been displayed). This also applies to the Dispense test on a Run to Run test,
which is by‐passed unless these conditions have been met.
Action Requests
This section describes the mechanism sequence following an action request
(command) during normal dispenser operation.
The action requests are:
l Clear
l Stack
l Present
l Retract
l Self Test
l Learn Measurement
l Set Guidance Lights
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l Prepare Shipment
l Enable Stack ready
Clear
This causes the device to be cleared of any media which may have been left in the
transport.
The media is transported to the destination requested in the operation, or to the
default location if no destination is provided. Possible destinations are:
l Reject compartment in the purge bin (default)
l Retract compartment in the purge bin
l Present position
Media detected in the single note transport prior to the divert gate will be stacked
before being moved to the required destination.
Media detected in the divert transport path, will be transported to the divert
compartment.
If media has been delivered to the purge bin, the carriage will return to its idle
position, ready for the next operation.
If media has been delivered to the present position, the carriage will return to its
idle position once the media has been taken and the Media Taken event sent.
Stack
This causes the number of media items requested to be picked and stacked in the
device ready for presentation to the card holder.
Media which are to be rejected during the operation will be diverted from the main
path via the divert gate and transported to the divert bin. This is done on an
individual basis with good media remaining in the main transport until they reach
the stack area.
If Pre‐Present is enabled, after a good stack, the media is clamped in the carriage
and moved to the pre‐present position in readiness for the next operation.
If Pre‐Present is disabled, after a good stack, the media will be left in the stack
position to allow subsequent stack operations to add media to the bundle.
Present
This causes the media which have been previously stacked in the carriage to be
moved to a position where the customer can remove them.
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899 NCR SelfServ 84 ATM Service Manual
With the exit shutter closed the carriage is driven forward until it reaches the
present position, where it is stopped and the shutter opened. If this is successful
the media is driven forward to be taken by the customer.
When the bundle has been taken, the carriage is returned to its idle position and
the shutter closed.
If a fault occurs which stops the media from reaching the customer, an attempt is
made to clear the media to the reject bin.
Note: The present command may be issued when media is in the half retract
position having previously been retracted there.
Retract
This will cause the media to be drawn back into the carriage and the carriage
driven to the location specified.
The location can be one of the following:
l Retract compartment in the purge bin
l Reject compartment in the purge bin
l Half retract position, if enabled
If media is retracted to the purge bin, the carriage will return to the idle position in
preparation for the next operation.
If media is retracted to the half retract position, the carriage will remain there until
a subsequent present or clear request is invoked.
If no media is detected by the carriage sensors, the carriage will return to the idle
position in preparation for the next operation.
Self Test
The test starts with the carriage in the home position. If it is not in the home
position, the carriage will move to the home position before proceeding.
The following mechanisms are exercised:
l Divert gate
l Pick arms of any pick units not involved in the picking operation
l Pick valve test
l Clamp test if no items are requested from any pick unit
l Carriage diagnostic test
l Shutter, if requested (Shutter is always requested in diagnostics).
l Single Note Transport if no items are requested from any pick unit
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l Media deflector test if no items are requested from any pick unit (Items are
always requested in diagnostics).
Any requested media is picked and stacked.
If a bad item is detected, it is diverted by the divert gate to the divert bin and the
pick operation is retried.
The media destination can be either:
l Retract compartment
l Reject compartment
l Half retract position, if enabled
l Present position
l Divert compartment
If media destination is set to Divert, all items (good and bad) will be diverted by the
divert gate to the divert bin. Otherwise they will be stacked and the carriage will be
closed and driven to the media destination.
The carriage will then return to the idle position in preparation for the next stack
request.
Learn Measurement
This allows the software to learn the values of the widths and singularities of media
at a specified position.
Media will be picked and transported to the stacker before being transported to
the location specified by the destination attribute.
Refer to the section Currency Evaluation and Qualification Procedure for details of
the procedure.
Set Guidance Lights
There is a red, amber and green status LED that can be individually set to off, on
solid or flashing. This request allows the state of the individual status LEDs to be
set.
If the ‘Enable Default Lights’ device setting is set, the command is not performed
and the default LED signalling is performed.
Prepare for Shipment
This request prepares the dispenser hardware for shipment.
The following steps are taken:
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901 NCR SelfServ 84 ATM Service Manual
l All pick arms are moved to a suitable angle for shipment
l The carriage is moved away from home
l The clamp cam is moved to its shipping position
l The carriage is moved back to home
On the next operation which attempts to open the clamp (e.g. clear), the carriage
will be moved off home and the cam returned to the normal present position, to
allow the clamp to be opened.
Enable Stack Ready
This will enable the dispenser hardware for a stack command.
The following steps are taken when enabling stack ready:
l Move carriage to home position
l Open clamp
The command can also be used to cancel the enable stack ready request.
The following steps are taken when cancelling:
l Close clamp
l Return to idle position
Calibrate Sensors
This will re‐calibrate sensors when an Field Replacement Unit (FRU) has been
replaced. As the actual readings of the sensors are used to calibrate, the device
must be clear of media.
Diagnostics Tests
This section describes all the diagnostic tests that can be used to exercise different
components of the dispenser.
The tests are:
l Pick Arm
l Pick Valve
l Shutter
l Divert Gate
l SNT
l Carriage
l Clamp
l Media Deflector
l Read Sensors
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Pick Arm Test
Tests the pick arm operation for the specified pick unit.
The test is performed by moving the pick arm through a complete cycle,
determined by the current pick profile, and measuring its position via its CIC
sensor. The pick arm is moved at the same speed as it is moved during a real pick
cycle.
The 5 phases of the pick cycle are:
l Move to initial home position
l Move to each of the 4 positions (finishing at home)
The CIC sensor reading and Pick Arm position in degrees are reported for each
phase in the resulting event.
Cassettes do not need to be removed to perform this test.
Pick Valve Test
This will test for leaks and faulty parts in the vacuum system.
During the test, the dispenser interlock must be in the override position; cassettes
can remain in the dispenser.
First check the presenter zone:
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1. Disconnecting the tubing just below the filter and seal the opening in the
filter assembly with your finger. Make sure no dust from the filter falls down
into the tubing.
2. In the test menu, select First Pick Module, then Test pressure ‐ pick arm away
from media, and run the test.
3. The following results will indicate a leak in the presenter zone:
l Either the Closed Running Result or the Closed Static Result is 1.
l The Closed Running Result and the Closed Static Result are both 0, but the
Closed Running Pressure is above 75% of the Local Atmospheric Pressure.
l The difference between the Closed Static Pressure and the Closed Running
Pressure is more than 100.
If a leak in the presenter zone is detected, replace the motor and pump
assembly.
4. The following results will indicate an electronics fault that will require a
replacement of the presenter or main control board:
l There is no difference between the local atmospheric pressure reading
and the closed running pressure reading, but there is suction detected at
the filter.
l After running the same test again, there is variation in the local
atmospheric pressure readings.
If there are no issues with the presenter zone, reconnect the hose to the filter and
check for leaks in the upstream zone:
1. In the test menu, select First Pick Module, then Test pressure ‐ pick arm away
from media, and run the test.
2. The following results will indicate a leak in the upstream zone:
l Either the Closed Running Result or the Closed Static Result is 1.
l Both the Closed Running Result and the Closed Static Result are 0, but the
Closed Running Pressure is above 75% of the Local Atmospheric Pressure.
l The difference between the Closed Static Pressure and the Closed Running
Pressure is more than 100.
3. If a leak in the upstream zone is detected, it can be isolated by disconnecting
the tubing at each pick valve in turn, starting at the lowest point, and seal the
end of the tubing with your finger. Then re‐run the test for that pick valve.
4. The following results will indicate a leak in the upstream zone:
l If the Closed Running Result and the Closed Static Result are both 0 and the
difference between the Closed Static Pressure and Closed Running Pressure
is less than 100, the location of the leak has been found. Replace the
damaged hose and re‐run the test.
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If there are no issues with the upstream zone, reconnect all hoses and check for
leaks in the downstream zone:
1. Place a very good quality note in the cassette so that the suction cups will
seal against it during the test.
2. In the test menu, select the pick line and then Test pressure ‐ pick arm in
contact with media.
3. After running the test, if either the Open Valve Result is 0 or the Open Valve
Result is 1 but the difference between Open Valve Pressure and Closed Static
Pressure more than 300, there is a leak in the downstream zone between the
pick valve and the media.
Either, re‐seat suction cups, replace suction cups or replace pick module
FRU.
Pick Valve Test Results
Value Description
Local Local Atmospheric Pressure (mbar).
Atmospheric
Pressure
Closed 0 = Base pressure reached
Running Result 1 = Base pressure not reached
Closed Time (ms) to reach Closed Running Pressure in milliseconds
Running Time
Closed Base pressure (mbar) or lowest pressure reached. Base pressure is the point at
Running which the rate of change in pressure has not fallen for 200 ms.
Pressure
Closed Static 0 = Vacuum retained
Result 1 = Vacuum leaked, reached local atmospheric pressure.
Closed Static Time (ms) to reach Closed Static Pressure with all valves closed, motor and pump
Time stopped.
Closed Static Pressure (mbar) reached during Closed Static Time.
Pressure
Open Valve 0 = Vacuum leaked, reached local atmospheric pressure
Result 1 = Vacuum retained
Open Valve Time (ms) to reach Open Valve Pressure with selected valve open and all other
Time valves closed, motor and pump stopped.
Open Valve Pressure reached during Open Valve Time with selected valve open and all other
Pressure valves closed, motor and pump stopped.
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Shutter Test
This tests the shutter hardware operation by driving it to both open and closed
positions.
The initial state for the shutter is the closed position, so an attempt will be made to
put the shutter into its initial state prior to test start.
The test is performed by driving the shutter in the open direction, measuring the
length of time taken to move between closed and open; the shutter position
sensors are then read and verified in this position. After a two second delay the
shutter is driven in the close direction, measuring the length of time taken to move,
and the position sensors again read and verified.
Divert Gate Test
This test verifies the divert gate operation.
The test is performed by driving the divert gate to the divert position, measuring
the length of time taken to move between stack and divert. The divert gate position
sensor is then read and verified in this position. After a two second delay the divert
gate is allowed to return to the stack position, measuring the length of time taken
to move, and the position sensor is again read and verified.
SNT Test
This test verifies the operation of the SNT. The motor is driven in normal operating
direction only.
The test is performed by measuring the number of timing disk and D‐Wheel
interrupts over a 2 second period. The transport speed is stabilised by running it
up to speed for an initial period of 2 seconds before the measurement starts.
If the observed number of interrupts is outwith the expected by more than ± 1, the
test will fail.
Carriage Test
This test verifies the operation of the carriage for diagnostic purposes. It tests the
carriage movement to different locations, records flag opacity and on‐board
sensors at each, and tests the carriage belt drive motor.
It is recommended that the test only be performed when there is no media in the
carriage, as it will not be managed appropriately.
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When the request is received, the carriage and clamp cam will be driven
accordingly to set the carriage in the home position with clamp closed in
preparation for the test to begin.
The test is performed by driving the carriage from the HOME to PRESENT, then to
RFP, then to REJECT positions at normal operating speed, coming to rest
momentarily at each location. The time taken to move between positions, the
opacity of the flag and the onboard sensors values are measured at each location.
At each of PRESENT, RFP and PURGE positions, the carriage belt drive motor can be
enabled in one of the following ways, by changing the Command Data:
l No belt drive
l Full Belt Drive Test – at a slow speed for 2 seconds in each direction and
repeated at a fast speed, counting the number of timing disk interrupts for
each phase (default).
l Min Belt Drive Test – at a slow speed for 2 seconds in the reverse direction
only, counting the number of timing disk interrupts
There will be 3 carriage diagnostic events as a result of sending this request, one
for each phase of the test.
At the end of the test, the carriage will be returned to its HOME position, in
readiness for the next operation.
Clamp Test
This test verifies the operation of the clamp. The clamp mechanism consists of:
l Carriage
l Cam, stepper motor and CIC sensor,
l Media Aligner, stepper motor and CIC sensor.
The Clamp open operation consists of:
l Retract the Media Deflector
l Retract the Media Aligner to its home position and verify via its CIC sensor.
l Drive the Cam to its open position and verify via its CIC sensor.
l Drive the Media Aligner to its extended position and verify via its CIC sensor.
This Clamp close operation consists of:
l Retract the Media Deflector
l Retract the Media Aligner to its home position and verify via its CIC sensor.
l Drive the Cam to its closed position and verify via its CIC sensor.
The test can be performed as described in the following sections.
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Default Clamp Test
The default test is performed with the carriage at the HOME position. The carriage
will be moved automatically to this position if it is not already there.
The clamp is closed, opened and closed again. Each stage of the operation is
verified via the CIC sensors.
Without carriage at home
This test operates the clamp in the same manner as the default test, but does not
require the carriage at the HOME position. It does not verify the operation of the
lower carriage plate. It does not exercise the BAM.
The carriage will be moved automatically out of the way before the test is started if
necessary. The carriage is not returned to HOME at the end of this test to allow the
test to be looped.
No Media Aligner Test
This test operates the clamp in the same manner as the default test, but does not
exercise the Media Aligner except for retracting it to home if necessary at the start
of the test.
Media Deflector Test
This test verifies the media deflector operation for diagnostic purposes.
The test is performed by driving the deflector to the extended position, measuring
the length of time taken to move between the home and extended positions. The
media deflector position sensor is then read and verified in this position. After a
two second delay the deflector is driven to the home position, measuring the
length of time taken to move, and the position sensor is again read and verified.
Read Sensors Test
This command reads the state of all sensors and switches on the dispenser.
Sensors can be read as follows:
l normally – with LEDs switched on
l following a sensor reset and a delay of 250 ms
l when the LEDs have been switched on for a short time then off
l the A/D sensor reading can be returned
l the A/D blocked threshold or PWM drive level
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The reset operation will recalibrate the sensors to obtain the blocked threshold
regardless of the current threshold level.
Sensor Can be reset Can be Switched on/off
Pick sensors Yes Yes
Main motor timing disk sensor No Yes
Stack entry sensor Yes Yes
Single note divert entry sensor Yes Yes
Width measurement sensors Yes Yes
Deflector sensors No Yes
Carriage sensors Yes No
Purge and RFP entry sensors Yes No
Diver gate position sensor Yes No
The sensors can be reported in individual groups as specified in the sensor group
attribute or all groups reported. On receipt of this request the sensors are read by
the software, then the event for an individual group is (or events for each group
are) sent. See T_Data below for details of responses to sensor requests.
In the case of the A/D blocked threshold or PWM drive level operation, some
sensors have a fixed threshold with variable PWM LED drive. For these sensors, the
PWM LED drive level is reported. These sensors are:
l Pick Sensors
l Stack entry sensor
l Single note divert entry sensor
l Width measurement sensors
In this case the Carriage position sensor will report the threshold value which is the
upper limit of the sensor clear state. The other thresholds for this sensor are
constant in the firmware and cannot be read.
Note: The Read Sensors request is provided for diagnostic purposes only and
should not be used during a transaction to determine status. The status of the
device is determined by issuing a Get Information request
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T_Data
Single Note Transport Sensors
Byte Sensor Value
0-1 HETS left A/D value from left-hand thickness sensor. Range 0 - 1023.
2-3 HETS right A/D value from right-hand thickness sensor. Range 0 -
1023.
4-27 HETS compensation Internal HETS compensation factor per cassette type, left
factor then right. Range 0 to 255.
28 Note width sensor left Range 0 to 255.
29 Note width sensor right Range 0 to 255.
30 Stack entry Range 0 to 255.
31 Divert bin entry Range 0 to 255.
32 Main timing disk Range 0 to 255.
33 Divert gate position Divert gate position CO sensor:
0 = stack position
1 = divert position
2 = neither position.
34 Media deflector home Value of deflector home position sensor:
position 0 = at home position
1 = not at home position.
35 Media deflector Value of deflector extended position sensor:
extended position 0 = at extended position
1 = not at extended position.
36 5 volt supply to SNT Voltage supply to SNT (fused) in units of 0.1 V. Range 0 to
255.
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Presenter Sensors
Byte Sensor Value
0 Purge bin latch 0 = latch open
1 = latch closed.
1 Purge bin 0 = bin removed
present 1 = bin present
2 - 5 Purge bin entry Value of sensor at entry to purge bin. The four bytes contain the
sensor value of each of the four physical sensors. Range 0 to 255.
6 - 7 Clamp position Clamp CIC sensor position in degrees:
sensor 270 = closed/at present position
235 = open/at stack position
170 = at parked position.
Any other values indicate in -between positions.
8 - 9 Clamp position Clamp CIC sensor amplitude. Range 0 to 65535.
sensor
10 - Media Aligner Media Aligner CIC sensor position in millimetres. This is a (signed)
11 position sensor INT16 value. Range 0 to 65535.
12 - Media Aligner Media Aligner CIC sensor amplitude. Range 0 to 65535.
13 position sensor
Carriage Sensor Values Event
Byte Sensor Value
0 Carriage belts 0 = clear
timing disk 1 = blocked.
1 Carriage 1 = at purge position
position sensor 2 = at present position
3 = at retract position
4 = between flags (clear).
2 - 3 Carriage home Carriage home CIC sensor position in millimetres. This is a
sensor (signed) INT16 value. Range 0 to 65535.
4 - 5 Carriage home Carriage home CIC sensor amplitude.
sensor
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Byte Sensor Value
6 Bunch 0 = clear
1= blocked.
7 Pre-exit 0 = clear
1= blocked.
8 Exit sensor 0 = clear
1= blocked.
Peripheral Sensors
Byte Sensor Value
0 Interlock status 0 = interlock closed
1 = interlock open.
1 Module latched 0 = module latched
status 1 = module unlatched.
2 ICS status 0 - ICS ok
1 = ICS fired.
3 Shutter open Status of shutter open sensor.
sensor
4 Shutter closed Status of shutter closed sensor.
sensor
5 Pick module Status of 5V supply to pick uinits (fused) in units of 0.1V. Range
supply voltage 0 to 128.
6 Board ID Board hardware revision identifier. Range 0 to 15.
7 Ambient Value of ambient temperature sensor on control board in
temperature degree Celsius. Range o to 255.
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Byte Sensor Value
8 Power supply Status of 24V supply (fused). Value 0 to 1.
9- Vacuum level Value of vacuum sensor in mbar. Range 0 to 255.
10
11 Presenter Type of nose fitted to presenter chassis:
configuration 01 = R/A 411 mm
02 = R/A 297 mm
03 = RA 179 mm
11 = F/A 162 mm
12 = F/A 144 mm.
12 Carriage Type of carriage fitted in presenter:
configuration 1 = front access
2 = rear access.
Pick Unit Sensors
Byte Sensor Value
0 Pick unit position Position of pick unit reported. 1 = top.
1 Pick sensor Pick sensor reading. Range 0 to 255.
2-3 Pick arm position sensor Pick arm CIC position reading in degrees.
4-5 Pick arm position sensor Pick arm CIC amplitude reading.
6-7 D wheel position sensor D wheel CIC position reading in degrees.
8-9 D wheel position sensor D wheel CIC amplitude reading.
10 - 11 Cassette ID sensor 0 = not present
1 to 12 = valid cassette id.
12 - 13 Cassette ID sensor Cassette ID CIC sensor amplitude.
14 Cassette low sensor 1 = low.
15 Cassette latch sensor 1 = latched.
Error Codes
M_Status and M_Data
To de‐code the data use the Status Code Translator Tool (available from
www.infoprod.ncr.com) or refer to Diagnostic Status Code Notebook (B006‐6273).
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Tallies
Tally Description
PICKED 1 Number of items successfully picked from pick position 1.
PICKED 2 Number of items successfully picked from pick position 2.
PICKED 3 Number of items successfully picked from pick position 3.
PICKED 4 Number of items successfully picked from pick position 4.
PICKED 5 Number of items successfully picked from pick position 5.
PICKED 6 Number of items successfully picked from pick position 6.
PKATMPT1 Number of times a pick attempt failed from pick position 1.
PKATMPT2 Number of times a pick attempt failed from pick position 2.
PKATMPT3 Number of times a pick attempt failed from pick position 3.
PKATMPT4 Number of times a pick attempt failed from pick position 4.
PKATMPT5 Number of times a pick attempt failed from pick position 5.
PKATMPT6 Number of times a pick attempt failed from pick position 6.
PKFAIL 1 Number of times a pick fail occurred from pick position 1.
PKFAIL 2 Number of times a pick fail occurred from pick position 2.
PKFAIL 3 Number of times a pick fail occurred from pick position 3.
PKFAIL 4 Number of times a pick fail occurred from pick position 4.
PKFAIL 5 Number of times a pick fail occurred from pick position 5.
PKFAIL 6 Number of times a pick fail occurred from pick position 6.
SIZEERR1 Number of times an item of media was rejected because a size error was detected
from pick position 1.
SIZEERR2 Number of times an item of media was rejected because a size error was detected
from pick position 2.
SIZEERR3 Number of times an item of media was rejected because a size error was detected
from pick position 3.
SIZEERR4 Number of times an item of media was rejected because a size error was detected
from pick position 4.
SIZEERR5 Number of times an item of media was rejected because a size error was detected
from pick position 5.
SIZEERR6 Number of times an item of media was rejected because a size error was detected
from pick position 6.
DOUBLE 1 Number of times a double was detected and rejected from pick position 1.
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Tally Description
DOUBLE 2 Number of times a double was detected and rejected from pick position 2.
DOUBLE 3 Number of times a double was detected and rejected from pick position 3.
DOUBLE 4 Number of times a double was detected and rejected from pick position 4.
DOUBLE 5 Number of times a double was detected and rejected from pick position 5.
DOUBLE 6 Number of times a double was detected and rejected from pick position 6.
REJECT 1 Total number of items picked and rejected from pick position 1.
REJECT 2 Total number of items picked and rejected from pick position 2.
REJECT 3 Total number of items picked and rejected from pick position 3.
REJECT 4 Total number of items picked and rejected from pick position 4.
REJECT 5 Total number of items picked and rejected from pick position 5.
REJECT 6 Total number of items picked and rejected from pick position 6.
STACKOPS Total number of stack operations attempted including stacks as part of self test and
learn measurements operations.
PRESENTS Total number of present operations attempted.
RETRACTS Total number of retract operations attempted.
CLEAROPS Total number of clear operations attempted.
CAR OPS Total number of carriage operations attempted.
CAR FAIL Total number of times carriage failed to reach desired position.
BELT OPS Total number of carriage belt operations attempted.
BELTFAIL Total number of failed carriage belt operations.
CAM OPS Total number of CAM operations (lower, raise, rotate).
CAM FAIL Total number of failed CAM operations.
SHUT OPS Total number of shutter operations attempted.
SHUTFAIL Number of times a shutter fault has been detected.
COMM TRY Number of communications attempts between the core driver and the device.
COMM RTR Number of communication attempts which required a retry before succeeding.
COMMFAIL Number of communications attempts which failed after retries were exhausted.
SER READ Number of Serial Numbers Scan Operations
INVNOTES Number of Invalid Notes Scanned
SERCHARS Number of Serial Number Read Characters
INVCHARS Number of Invalid Characters
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STRAPPING
There are no strapping or DIP switches on this device.
ADJUSTMENTS
Pick Module Timing Procedure
4–High Dispenser
Place the upper double pick module on the pick support frame and close the two
latches securing the module to the presenter core.
1. Move the top timing gear to the number 1 position. This will align the lower
timing gear to the number 2 position as shown below.
2. Place the lower double pick module on the pick support frame.
3. Hang the lower double pick module from the upper module without closing
the two latches.
4. On the lower double pick module, move the top timing gear to the number 3
position. This will align the lower timing gear to the number 4 position.
5. Make sure the four timing gears are correctly aligned from top to bottom (1,
2, 3, 4).
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6. Close the two latches securing the lower double pick module to the upper
double pick module.
7. Close the two latches securing the lower double pick module to the upper
double pick module.
5–High Dispenser
1. Follow steps 1 to 5 of the Pick Module Timing Procedure for 4–High
Dispenser.
2. Place the single pick module on the pick support frame.
3. Hang the single pick module from the lower double pick module without
closing the two latches.
4. Make sure the five timing gears are correctly aligned from top to bottom (1,
2, 3, 4, 5).
5. Close the two latches securing the lower double pick module to the upper
double pick module.
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917 NCR SelfServ 84 ATM Service Manual
6. Close the two latches securing the single pick module to the lower double
pick module.
Cleaning Serial Number Read Transport Cameras
If SNR is fitted, the SNR transport cameras mounted on the fixed guide and on the
moving guide should be cleaned as part of regular preventive maintenance,
especially in dusty environments. Cleaning will also be required to clear the states
of health ‘USB serial number read too many invalid characters’ or ‘USB serial
number read too many invalid serial numbers’ which are triggered when the
number of invalid characters or invalid serial numbers read reaches the configured
thresholds (default 10% and 5% respectively).
Clean the cameras using compressed air or a soft thin brush or cotton bud.
Ingrained grime can be removed using a lint free cloth moistened with soapy water
or an alcohol free wipe.
S2 Carriage Offsets for Open and Latchfast Purge Bins
USB Media Dispenser 02.01.00 or above.
The following DWORD registry settings have been defined for the carriage offsets.
Registry location - HKEY_LOCAL_MACHINE/SOFTWARE/NCR/APTRA Self Service
(NCR Features)/USBMediaDispenser/Operational Parameters.
Registry Setting Open Bin Latchfast Bin
Purge Offset Reject Front 0 35
Purge Offset Retract Front 0 40
Purge Offset Reject Rear 0 29
Purge Offset Retract Rear 0 10
l All registry values in decimal.
l Carriage offsets may be dependent on the size/material of the currency and
may need to be adjusted from those in the table above as required based on
local testing. Every increase or decrease of 1 in value corresponds
approximately to 1 mm of travel of the carriage.
l Maximum Media Size:
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Front Access Rear Access
No RFP Divider With RFP Divider No RFP Divider With RFP Divider
Reject (PFS) -
85 x 177 85 x 177 85 x 177 85 x 177
Maximum Size
Retract (RFP) -
N/A 85 x 160 N/A 85 x 160
Maximum Size
Latchfast Bin Latch
The bin latch should be adjusted to ensure minimum movement in the bin's
position which will ensure correct latching and minimise jams at the divert entry.
Loosen the two screws securing the bin latchplate as shown below and adjust the
latchplate to reduce the gap shown as much as possible. Hand-tighten the screws
then remove and reinsert the bin to test that the latch still drops easily into
position. Increase the gap slightly if necessary and test again. When the optimum
position is achieved, secure the screws.
JAM CLEARANCE
Refer to the NCR S2 Dispenser Operator Guide (B006‐6889) for jam clearance of the
pick module, SNT, carriage and shutter.
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CAUTION
Do not move the carriage while it is in the open (stack)
position.
How to move the Carriage to the Closed position
1. Remove the purge bin from the dispenser.
2. From inside the purge bin space, manually retract the BAM.
Media Deflector Fingers
retract position
BAM
retract position
3. Manually retract the Media Deflector Fingers on the SNT.
4. Manually move the primary cam wheel clockwise to the CLOSED position.
CL
OS
PEN
ED
OPEN CLOSED O
OPEN Position CLOSED Position
HETS CALIBRATION
Note: Dispensers are shipped pre‐calibrated by the manufacturing plant and are
selfcalibrating on an ongoing basis.
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The dispenser maintains an internal compensation factor in NVRAM on the main
control board. This compensation factor allows for differences that exist between
the singularities calculated by different HETS assemblies due to mechanical
tolerances.
The dispenser adjusts the HETS compensation factor automatically as bills of a
known singularity value are dispensed. While bills are dispensed, the average of
good single bill singularities is measured over 50 bills. This average is compared to
the singularity figure typed in at installation time and the compensation factor is
adjusted accordingly. Initially the compensation factor is set to 80H (equivalent to
1.00) and this is changed automatically by the dispenser and updated every 50
bills.
Dispensers will only be calibrated correctly if the correct width and singularity for
each type of currency being dispensed has been entered as described in the
Setting Note Parameters section.
SETTING NODE PARAMETERS
Each currency type being dispensed has a specific width and singularity value that
must be entered in to every ATM dispensing that currency. This applies to initial
installation or whenever the main control board has been changed. The local
Professional Services organisation will provide values for new and existing
currencies.
1. Select Self‐Service Configuration option from the Supervisor menu.
2. Select Set Device Configuration option.
3. Select USB Media Dispenser option.
4. Select Note Configuration option.
5. Select SET option.
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6. The system will then display the Note Configuration set up menu shown
below. The menu is spread over multiple pages which is navigated using
page up and page down options.
7. The system will then display the Note Configuration set up menu shown
below. The menu is spread over multiple pages which is navigated using
page up and page down options.
8. Enter Note Widths for all Types.
9. To accept all the changes made select OK.
10. The system will display the menu shown below.
To finally confirm the changes, select the ‘Toggle’ side tab to change the NO option
to YES and then select ‘OK’.
Change Parameter Errors
The currency parameters are checked for errors as they are entered. If an error is
detected, the error message is shown.
Possible error messages:
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NCR SelfServ 84 ATM Service Manual 922
l ‘Invalid Size: Valid Range 54‐85’ ‐ Width is outside the permissible range
l ‘Invalid Singularity: Valid Range 0‐254’ ‐ Singularity is outside the permissible
range
After five seconds the error message is replaced by the Note Configuration screen,
allowing a valid value to be entered.
CURRENCY EVALUATION QUALIFICATION PROCEDURE
Note: The currency width and singularity values previously calculated for the S1
Dispenser are valid for the S2 Dispenser.
The local Professional Services organization must establish the width and
singularity values for each type of currency to be dispensed. The currency
evaluation qualification procedure should only be performed on a calibrated
dispenser. Attempting the procedure on an un‐calibrated dispenser will give
incorrect results.
To ensure a dispenser is calibrated, at least 50 bills of a known width and
singularity must be successfully dispensed. These bills may be local currency or
test media.
Establishing Singularity and Width
In this procedure you have to cause the ATM to calculate the singularity and width
of 40 dispensed bills five times for each currency you wish to evaluate. Due to the
nature of the currency the singularity calculated may vary for each attempt. Add
the five figures shown in the Parameters Option and take the average (divide by
five and round to the nearest whole number) and the answers are the singularity
and width values you enter to the ATM and to all ATMs using the same currency.
To achieve a good singularity figure, the currency loaded for this procedure should
comprise of new bills. Load the currency so that the same side of each bill is facing
the truck door of the cassette. Put the bills into the cassette in 50 bill bunches,
alternately right way up and upside down (see the following illustration). This
allows for the variations in inking.
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The singularity procedure is as follows:
1. Prepare cassettes to accept the denominations of currency you will normally
be dispensing from the ATMs. Refer to the S2 Currency Cassette chapter in
the Dispense section of this manual for the method of adjusting cassettes to
currency size.
2. Load at least 200 bills of each denomination of the currency into the
cassettes.
3. Insert the cassettes into the dispenser.
4. Put the ATM into supervisor mode.
5. From the ATM opening menu, select System Application > Self‐Service
Configuration > Set Device Configuration > USB Media Dispenser > Note
Configuration.
6. The system will display the following message:
Clearing Dispenser Transport. Please Wait.
7. Select Learn option.
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NCR SelfServ 84 ATM Service Manual 924
8. The system will display the Note Configuration menu showing the types
available as shown below.
Note: The menus only show the cassette types present in the ATM.
9. There is the option to select each single type in turn, or select All Types.
10. Select Type 1 or All Types.
11. The system will perform the test and display the message:
Learning Cassette Type 1. Please Wait.
If All Types was selected, a message for each type will be displayed.
12. Select Learn.
13. Select Parameters.
14. The system will return to the Note Configuration menu.
15. Record the singularity and width figures for the cassette and type selected or
all cassette types if applicable.
16. Select Cancel to return to the Note Configuration screen.
17. Empty the purge bin as necessary.
18. If you selected an single type, repeat steps 11 to 21 until you have five
readings of singularity and width for each cassette type loaded.
19. Add each set of figures and divide the total by the number of cassettes to
obtain an average singularity and width for each cassette type.
20. Select the Set option from the Note Configuration menu
21. Modify as appropriate using the average singularity and width figures
obtained in step 23.
22. To accept all the changes made, select OK.
23. The system will display the Note Configuration menu.
24. To finally confirm the changes, select the Toggle side tab to change the NO
option to YES and then select OK.
25. Select OK to return to the System Application Main menu.
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The procedure is now complete. From the Utilities menu you can now enter level 1
diagnostics and dispense notes to test the validity of the singularity values. A
minimum of one cassette full of used notes and one cassette full of new notes of
each denomination should be dispensed. New notes must be loaded with alternate
packs right way up and then upside down. Bowed notes must be loaded with the
bow towards the note pusher.
A reject rate less than 1.5% must be achieved when dispensing an average of 2.5
bills per transaction. If the reject rate is greater than this, the singularity and width
values should be recalculated.
Calculation of Reject Rate
The reject rate is calculated using the following formula.
Total Number of Rejected Bills
Reject Rate = X 100%
Total Bills Picked + Total Number of Rejected Bills
The numbers for rejected bills and total bills picked are taken from tallies. Take a
note of the tallies current values before starting and use the difference, before and
after, in the calculations. There are different tallies for each Pick/cassette.
Error Messages
Any fatal error messages will need to be cleared in the normal manner.
AUTHORIZATION AND AUTHENTICATION PROCEDURE
Parts Validation
Parts Validation is a security protection mechanism that prevents unauthorized
users replacing certain critical parts on NCR ATMs.
The following procedure may need to be carried out if the control board is
replaced as an FRU item or as part of a presenter swap.
1. Insert the USB Service Key. There may be a short delay while the key is
recognized.
2. Open the System Application menu.
3. Select the Device Status List.
4. Select the Cash Dispenser status reporting Authorization Required.
5. Select the part requiring authorization:
l Authorize control board
l Authorize device
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6. The USB Cash Dispenser test is performed.
7. If the USB Cash Dispenser test is successful, the part is authorized and the
Device Status List is displayed.
8. If the test fails, the part is not authorized and a summary report is displayed.
Do the following:
1. Check the USB Service Key is correctly inserted.
2. Check the key has the appropriate authorization security level.
3. Repeat steps 2 to 6.
Authentication
Authentication is a security protection mechanism that prevents fraudulent
activity. The following procedure may need to be carried out if the control board is
replaced as an FRU item or as part of a presenter swap.
Dispense Protection Levels:
l USB - No action required. Authentication is automatic.
l Logical
l Physical
The following procedure must be carried out if the Dispense Protection Level of the
ATM is Logical or Physical.
1. Insert the USB Service Key (required for Logical Dispense Protection Level)
2. Open the System Application menu.
3. Select Self-Service Configuration.
4. Select Set Device Configuration.
5. Select USB Media Dispenser.
6. Select Authenticate.
If the protection level is Logical, no further action is required.
If the protection level is Physical, complete one of the following actions
within one minute:
l If not occupied, insert a cassette in the bottom configured position of the
dispenser.
l Remove the cassette from the bottom occupied position of the dispenser
and re-insert within 5 seconds.
7. The result of the authentication function is displayed.
8. Select OK to return to the USB Cash Dispenser menu.
9. If authentication was not successful, repeat steps 6 and 7.
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Dispense Protection Configuration
The Dispense Protection Level is set by the ATM system, not by a single component
- changing the dispenser control board will not change the protection level. The
highest level set in the ATM system will always be retained.
Dispense Protection Levels from low to high:
l USB
l Logical
l Physical
At the request of the ATM owner, the dispense protection level can be changed by
doing the following:
1. Insert the USB Service Key.
2. Open the System Application menu.
3. Select Self-Service Configuration.
4. Select Set Device Configuration.
5. Select USB Media Dispenser.
6. Select Device Parameter Configuration.
7. Use the screen toggle button to select the required protection level.
8. Select OK.
9. Configure New Parameter
10. Select Yes using the toggle function.
11. Select OK.
12. If the level is being raised, complete one of the following actions within one
minute:
l If not occupied, insert a cassette in the bottom configured position of the
dispenser.
l Remove and insert the cassette from the bottom occupied position of the
dispenser.
13. If the level change was not successful, select OK and repeat steps 6 to 12.
If it was successful, proceed with the Currency Evaluation Qualification if
required.
PURGE BIN CONFIGURATION
With USB Media Dispenser 03.07.00 or higher, the purge bin can be configured to
one of the following options using SysApp:
l Open Purge Bin (Default)
l Latchfast Purge Bin.
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NCR SelfServ 84 ATM Service Manual 928
To configure the purge bin parameter in SysApp, procede as follows.
1. In the System Application Main Menu, select "SelfService Configuration".
2. In the Self-Service Configuration Menu, select "Set Device Configuration".
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929 NCR SelfServ 84 ATM Service Manual
3. In the Set Device Configuration Menu, select "USB Media Dispenser".
4. In the USB Media Dispenser Menu, select "Configure Purge Bin".
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5. In the Purge Bin Parameter Configuration Menu, press "Toggle" to switch
between purge bin types.
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6. Press "OK"
FRU REMOVAL AND REPLACEMENT
Motor & Pump
Assembly
Carriage Single Note Transport
(SNT)
Carriage Umbilical
Harness
Nose
Bill Aligner Module
(BAM)
Presenter
Core
Double Pick Module
Main Control Board
Pick Support Frame
Single Pick Module
5/6 Hi Expansion Board
Field Replaceable Units (FRU)
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l Carriage Umbilical Harness (front access or rear access)
l Carriage (front access or rear access)
l Nose (including nose, tracks, purge and present flags)
l Bill Aligner Module (BAM)
l Single Note Transport (SNT)
l Motor and Pump Assembly
l Double Pick Module
l Single Pick Module
l Main Control Board
l 5/6 Hi Expansion Board
l Pick Support Frame
l Latchfast Security Plate
l Presenter Core
l Presenter Assembly (front access or rear access)
If replacing the entire dispenser, follow the instructions to remove the pick
modules then the presenter assembly.
Tools:
l Long magnetised #2 pozidrive screwdriver
l Spring hook (603‐9000063)
Note: Throughout these FRU removal and replacement procedures make sure that
all connectors are replaced securely and harnesses are routed correctly and neatly.
Replace and make good all cable ties, check for fouling conditions and replace all
cable identification labels damaged or lost during servicing.
CAUTION
Do not use the dispenser nose to rack, lift or move the
dispenser.
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WARNING
Remove power from the dispenser before carrying out any of
the FRU removal and replacement procedures.
Carriage Umbilical Harness
CAUTION
Take care not to damage the carriage umbilical harness
during the removal and replacement procedure.
Removing the Carriage Umbilical Harness
1. Fully rack out the dispenser.
2. Release the carriage umbilical harness from the side track by gently pushing
the white latch towards the harness.
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3. Unscrew and retain the two screws securing the carriage chassis cover.
Securing Screws
Chassis Cover
4. Remove and retain the carriage chassis cover.
5. Release the carriage umbilical harness from the carriage by gently pushing
the white latch towards the cable, while supporting the PCB with your other
hand.
Replacing the Carriage Umbilical Harness
The procedure for replacing the carriage umbilical harness is the reverse of the
removal procedure.
Check that the replacement harness is undamaged before using it.
Be sure to fit the replacement harness to the correct connector and to fit it
securely in the connector: check that the white screened lines on either end are
vertical and in line with the latch.
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Front access connector Rear access connector
CAUTION
Check the umbilical harness has enough clearance as the
carriage moves along the track.
Carriage
CAUTION
Take care not to damage the carriage umbilical cable during
the removal and replacement procedure.
Removing the Carriage
1. Fully rack out the dispenser.
2. Release the carriage umbilical cable by gently pushing the latch towards the
cable.
3. On front access units, remove the nose, as described later in this section.
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4. Remove and retain the two screws securing the tie bar, then remove and
retain the tie bar.
5. Move the carriage to the end of the presenter and lift the carriage clear of
the dispenser.
6. If the carriage is to be shipped with the presenter frame, use two cable ties
to secure the carriage to the sides of the presenter frame.
Replacing the Carriage
Before fitting the new carriage, check that:
l there is no damage or cracks on the carriage lower link mount or the links and
arms.
l the carriage lower plate shaft screws are correctly fitted and undamaged.
l all carriage belt rotate and the belt drive shafts and pulleys are in place and
are undamaged.
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UPPER PLATE LOWER PLATE
Pulley
Belts Belts
Pulley and drive
shafts
1. Insert the carriage into the end of the presenter.
Note: Make sure the carriage is aligned correctly and all four gearwheels are
engaged in the tracks.
2. Replace the tie bar and secure with two screws.
3. Make sure gearwheels are correctly positioned on the tracks by checking
that the rear of the carriage is parallel with the tie bar.
4. Push the carriage chassis towards the presenter tracks at the point shown
below to assist with correct alignment of the carriage.
5. Insert the carriage umbilical cable into the zero insertion force connector.
Gently pushing the latch away from the cable to engage the connector.
Check the cable is not damaged and is securely fitted in the correct
connector: check that the white screened lines on the end are vertical and in
line with the latch.
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Front access connector Rear access connector
6. Check that:
l the carriage is correctly aligned in the presenter
l the carriage moves freely along the presenter tracks
l the carriage lower plate is level when opened
l the carriage magnets are correctly configured
l the carriage motor cover is fitted correctly.
See ‘Troubleshooting Procedures’ section for details on these checks.
7. In SysApp, select Self‐Service Configuration > Set Device Configuration > USB
Media Dispenser > Carriage Replaced.
This will reset all the carriage variables and recalibrate the carriage sensors.
8. Dispense at least 50 notes to ensure the dispenser is calibrated.
Nose
Removing the Nose
1. Fully rack out the dispenser.
2. If fitted, remove and discard the two screws (or plastic plugs on later units)
that join the track segments together (one on each side).
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3. Remove and retain four screws on each side (two on later units) that fix the
nose to the presenter core.
CAUTION
Take care not to dislodge the flags located along the inner
track.
4. Slide the nose out of the side frame.
5. Remove and retain the nose.
Replacing the Nose
Note: This procedure is used when replacing a nose with one of the same length. If
the replacement nose is of a different length, after replacement use SysApp to
force the firmware to re‐learn the new hardware configuration by selecting Self‐
Service Configuration > Set Device Configuration > USB Media Dispenser > Presenter
Replaced.
When replacing the nose, take care not to snag any cables.
1. Align the nose and presenter track segments.
2. Do not refit the two screws that joined the geared track segments together.
3. Fit the eight screws securing the nose to the presenter.
Bill Aligner Module (BAM)
Special tool: Spring hook.
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Removing the BAM
1. Fully rack out the dispenser.
2. If the carriage is obstructing access to the BAM and the primary cam is in the
‘OPEN’ position, go to the Jam Clearance section and follow the procedure
for moving the carriage to the ‘CLOSED’ position.
3. Remove the purge bin from the dispenser.
4. Gently move the carriage away from the BAM.
5. Use a spring hook to unhook the two edge register extension springs from
the base of the BAM. Make sure the springs remain attached to the edge
register.
6. Remove and retain the BAM cantilever and securing screw.
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7. Slide the edge register along about one inch, then turn the edge register
slightly clockwise to disengage it from the slots in the base of the BAM.
8. Remove the Edge Register from the dispenser.
9. Remove and retain the two screws (M4 Pozidriv) securing the BAM mounting
to the presenter frame.
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10. Disconnect the BAM motor harness at the flex interface (J4).
11. Remove any cable ties securing the BAM CIC harness to the inside of the
presenter.
12. Disconnect the BAM CIC harness at the connector on the side of the
presenter.
13. Four lugs locate the BAM mounting base to the presenter framework. Move
the base slightly away from the SNT to clear the lugs and lift the base out of
the dispenser.
Replacing the BAM
The procedure for replacing the BAM is the reverse of the removal procedure.
In SysApp, select Self‐Service Configuration > Set Device Configuration > USB Media
Dispenser > Media Aligner Replaced.
This will reset all the BAM (Media Aligner) variables.
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Single Note Transport (SNT)
The SNT can be removed with the Bill Aligner Module (BAM) in place.
The SNT FRU includes the SNT interface harness.
Removing the SNT
1. Fully rack out the dispenser.
2. Remove the purge bin.
3. Three M4 x 10 combi screws (captive screws on later units) secure the SNT to
the presenter framework. Move the divert skid plate slightly away from the
SNT to allow access to the first screw. Using a long magnetised #2 pozidrive
screwdriver, remove SNT mounting screw from the location shown below.
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NCR SelfServ 84 ATM Service Manual 944
4. Now remove second SNT mounting screw from the location shown below.
Access to this screw is blocked by a drive‐belt. A second screwdriver can be
used to gently move the belt to one side while removing the screw.
5. Remove and retain the third screw from the location shown below.
6. Disconnect the SNT harness from the main control board at J3 and J4.
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945 NCR SelfServ 84 ATM Service Manual
7. Release the SNT harness from the two cable clamps securing the harness to
the side of the outside of the presenter.
8. Guide the SNT harness through the hole in the side of the presenter
framework as you lift the SNT out of the dispenser.
Replacing the SNT
The procedure for replacing the SNT is the reverse of the removal procedure.
Note: There are four potential SNT mounting points, but only three are used. The
three locations are shown below and the screws should be refitted in the order
shown.
3
1
In SysApp, select Self‐Service Configuration > Set Device Configuration > USB Media
Dispenser > SNT/HETS Replaced.
This will reset the HETS variables and recalibrate the HETS sensors.
Dispense at least 50 notes to ensure the dispenser is calibrated.
Main Motor and Pump Assembly
Note: If the dispenser is a rear access variant with a short or medium length nose,
the whole dispenser will need to be removed from the ATM as the safe door will
block access.
Removing the Motor and Pump Assembly
1. Fully rack out the dispenser.
2. Complete the SNT removal procedure before removing the pump motor
assembly.
3. Disconnect the power cord at J5 on the main control board.
4. If not already done, disconnect the SNT harness at J3 and J4 on the main
control board.
5. Unscrew and retain the three screws securing the hand wheel.
6. Remove and retain the hand wheel.
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CAUTION
Take care not to damage the vacuum sensor connector
located on the outside of the presenter.
7. Disconnect the vacuum tube at the junction shown below.
8. Remove and retain the three screws and three nuts securing the pump
motor assembly to the presenter framework.
9. Remove the pump motor assembly from the dispenser.
Replacing the Motor and Pump Assembly
The procedure for replacing the Pump Motor Assembly is the reverse of the
removal procedure.
Take care not to overtighten the plastite screws that secure the green hand wheel.
There is no torque requirement for the motor securing screws.
Replace the motor in the correct orientation.
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When refitting the vacuum hose at the Y junction, make sure the hose is fully
inserted.
When replacing the vacuum pump, it is recommended that the pump cover is
added if not already fitted. (Reference Bulletin BLU2439 - FSG - S2 vacuum
Pump Cover)
Double Pick Module
The pick module assembly includes the pick module harness.
CAUTION
The pick module assembly must be carried by the base plate
and/or the upper tie bar.
Note: This procedure is used when replacing a double pick module. If the number
of pick modules in the dispenser is changed, use SysApp to force the firmware to
re‐learn the new count by selecting Self‐Service Configuration > Set Device
Configuration > USB Media Dispenser > Pick Units Added/Removed. This will prompt a
reboot. Calibrate each Pick Module by running 50 notes.
Removing the Double Pick Module Assembly
1. Fully rack out the dispenser.
2. Remove all currency cassettes from the dispenser.
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NCR SelfServ 84 ATM Service Manual 948
3. Disconnect the two upper and two lower pick module cables from the main
control board.
4. If serial number read (SNR) is fitted, disconnect the power and USB harness
from the SNR board located on the side of the pick module.
5. Disconnect the vacuum tubing at the four pick valves shown below. This can
be done by pushing the ring fully home, then pulling the tube out of the
valve.
6. Remove the two screws securing the vertical Tamper Indication plate, if
fitted, then remove and retain the cover to be re-fitted to the replacement
pick module.
Dual Pick
Vertical Tamper
Indication Plate
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949 NCR SelfServ 84 ATM Service Manual
7. If the dispenser is configured with two double pick modules, unlatch and
lower the lower pick module.
8. Unlatch the top pick module from the presenter core.
9. Lift the top pick module off the pick support frame and clear of the
dispenser.
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NCR SelfServ 84 ATM Service Manual 950
10. If you need to remove the lower pick module, lift the lower pick module off
the pick support frame and clear of the dispenser.
11. Remove the two screws securing the horizontal Tamper Indication plate, if
fitted, then remove and retain the cover to be re-fitted to the replacement
pick module.
Horizontal Tamper
Indication Plate
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951 NCR SelfServ 84 ATM Service Manual
12. If a clear plastic cover is fitted to the pick gears, remove the single screw
securing it then remove and retain the cover to be re-fitted to the
replacement pick module.
Replacing the Double Pick Module Assembly
The procedure for replacing the Pick Module Assemblies is the reverse of the
removal procedure. Remember to fit any retained parts (gear covers or tamper
indication plates) to the replacement pick module. The horizontal plate must be
fitted before the pick module is fitted to the dispenser.
1. In SysApp, select Self‐Service Configuration > Set Device Configuration > USB
Media Dispenser > Pick Units Replacement Menu.
2. Select the appropriate pick unit from the list. This will reset the pick unit
variables and recalibrate the pick unit sensor.
3. Calibrate the Pick Module by running 50 notes.
Single Pick Module
Removing the Single Pick Module Assembly
1. Fully rack out the dispenser.
2. Remove all currency cassettes from the dispenser.
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NCR SelfServ 84 ATM Service Manual 952
3. Disconnect the two single pick module cables from the 5/6 hi expansion
board.
4. Disconnect the vacuum tubing at the pick valve. This can be done by pushing
the ring fully home, then pulling the tube out of the valve.
5. Remove the two screws securing the vertical Tamper Indication plate, if
fitted, then remove and retain the cover to be re-fitted to the replacement
pick module.
Single Pick
Vertical Tamper
Indication Plate
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953 NCR SelfServ 84 ATM Service Manual
6. Unlatch and lift the single pick module off the pick support frame and clear
of the dispenser.
7. If a metal cover is fitted to the pick gears, remove the single screw securing it
then remove and retain the cover to be re-fitted to the replacement pick
module.
Replacing the Singe Pick Module Assembly
The procedure for replacing the Pick Module Assemblies is the reverse of the
removal procedure. Remember to fit any retained parts (gear covers or tamper
indication plates) to the replacement pick module.
1. In SysApp, select Self‐Service Configuration > Set Device Configuration > USB
Media Dispenser > Pick Units Replacement Menu.
2. Select the appropriate pick unit from the list. This will reset the pick unit
variables and recalibrate the pick unit sensor.
3. Calibrate the Pick Module by running 50 notes.
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Main Control Board
Removing the Main Control Board
1. Fully rack out the dispenser.
2. Disconnect all harnesses from the Main Control Board.
3. Unscrew and retain the four screws securing the Main Control Board cover,
then remove the cover.
4. Unscrew and retain the five outer screws that secure the Main Control
Board.
5. Unscrew and retain the last central screw that secures the Main Control
Board.
6. Remove the Main Control Board from the dispenser.
Replacing the Main Control Board
The procedure for replacing the Main Control Board is the reverse of the removal
procedure.
Note: The note parameters for all currency types must be re‐entered after
replacing the main control board. Dispense at least 50 notes to ensure the
dispenser is calibrated.
5/6 Hi Expansion Board
Removing the 5/6 Hi Expansion Board
1. Fully rack out the dispenser.
2. Disconnect all harnesses from the 5/6 Hi Expansion Board.
3. Unscrew and retain the two screws securing the 5/6 Hi Expansion Board
cover, then remove the cover.
4. Unscrew and retain the four outer screws that secure the 5/6 Hi Expansion
Board.
5. Remove the 5/6 Hi Expansion Board from the dispenser.
Replacing the 5/6 Hi Expansion Board
The procedure for replacing the 5/6 Hi Expansion Board is the reverse of the
removal procedure.
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Pick Support Frame
Removing the Pick Support Frame
1. Remove the cash cassettes from the dispenser.
2. Remove the Double Pick Modules as described previously.
3. Disconnect the vacuum tube at the vacuum filter.
4. Remove the Main Control Board as described previously.
5. Remove the Pick Support Frame.
Replacing the Pick Support Frame
The procedure for replacing the Pick Support Frame is the reverse of the removal
procedure.
Latchfast Security Plate
Removing the Latchfast Security Plate
1. Remove the four M4 countersunk screws securing the security plate to the
presenter.
Front Access Rear Access
2. Remove the Latchfast Security Plate.
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Replacing the Latchfast Security Plate
The procedure for replacing the latchfast Security Plate is the reverse of the
removal procedure.
Presenter Core
Removing the Presenter Core
1. Remove the Latchfast Security Plate (if fitted) as described previously.
2. Remove the Carriage as described previously.
3. Remove the Single Note Transport (SNT).
4. Remove the Double Pick Modules as described previously.
5. Remove the Pick Support Frame as described previously.
6. Remove the IGUS chain bracket from the side of the presenter frame. The
type of bracket will vary, depending on the ATM.
7. Remove the Presenter Nose as described previously.
8. A temporary yellow lifting handle is attached to the frame of new Presenter
Core. Remove the lifting handle from the new core and attach it to the top of
the core that is still attached to the dispenser rails. This handle will be used
to lift the core off the rails.
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9. Remove the four screws securing the Presenter Core to the dispenser rails
(two each side).
10. Move the end of the rails to the mid‐point of their travel. Using a marker
pen, make a mark on top of the rails to align with a suitable detail on the top
of the presenter frame. This will indicate if the rail ends have moved during
lifting of the Presenter Core.
11. Standing on one side of the presenter and hold the presenter by the two
yellow lifting points. Lift up the side of the presenter furthest away from you
and free it from the far‐side rail ‐ at the same time use your fingers to push
the far‐side rail away from the presenter.
12. Retract the far‐side rail inwards and clear of the presenter.
13. Make sure the near‐side rail has not moved and the marker is in the correct
position.
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14. Lift and free the near‐side of the presenter from the near‐side rail and
remove the presenter core from the ATM.
15. If fitted, remove the clear plastic presenter gears cover by first removing the
green handle secured with three screws and then the cover secured with
one screw. Re-fit the green handle and retain the cover to be re-fitted to the
replacement presenter.
16. If fitted, remove the two black plastic latchfast bin actuators (one on left and
one on right-hand side) from the ceiling of the latchfast bin position in the
presenter. Retain them to be re-fitted to the replacement presenter.
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17. If fitted, remove the metal divert key plate from the floor of the latchfast bin
position in the presenter. Note in initial units the plate is secured with two
screws from above, in later units it will be secured from below. Retain the
plate to be re-fitted to the replacement presenter.
Replacing the Presenter Core
Replacing the Presenter Core is the reverse of the removal procedure. Remember
to re-fit any retained parts (gear cover, security plates, divert key plate) to the
replacement presenter.
When attaching the Presenter Core to the dispenser rails, use the following table to
select the correct dispenser rail ‘T’ lug position for your ATM.
Dispenser Rail ‘T’ Lug
Presenter Core
A B
Product Access Location
2012 Front A
Rear B
6622 Front or Rear B
6625 Rear A
6626 Rear A
6628 Front A
6632 Front A
Rear B
6634 Rear A
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Product Access Location
6637 and 6638 Front A
6642 Front A
668x Front or Rear A
Remove the temporary lifting handle from the old Presenter Core frame and re‐fit
it to the new replacement Presenter Core. After the new replacement Presenter
Core is attached to the dispenser rails, the lifting handle must be removed and re‐
fitted to the old Presenter Core for returning to the rework centre.
After the dispenser has been fully re‐assembled, use SysApp to force the firmware
to relearn the new hardware configuration.
Select Self‐Service Configuration > Set Device Configuration > USB Media Dispenser >
Presenter Replaced.
The presenter variables will be reset and the presenter sensors recalibrated.
Dispense at least 50 notes to ensure the dispenser is calibrated.
Presenter Assembly
The Presenter Assembly includes the following:
l Presenter Core
l Carriage
l Bill Aligner Module (BAM)
l Single Note Transport (SNT)
l Motor and Pump Assembly
Removing the Presenter Assembly
1. Remove the Latchfast Security Plate (if fitted).
2. Secure the carriage to the presenter frame using two cable ties.
3. Follow the ‘Remove the Nose’ instructions as described in the ‘Nose’ section.
4. Follow the ‘Remove the Presenter Core’ instructions (steps 3 to 13) as
described in the ‘Presenter Core’ section.
Replacing the Presenter Assembly
1. Follow the ‘Replacing the Presenter Core’ instructions as described in the
‘Presenter Core’ section.
2. Follow the ‘Replacing the Nose’ instructions as described in the ‘Nose’
section.
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961 NCR SelfServ 84 ATM Service Manual
3. After the dispenser has been fully assembled, remove the two cable ties
securing the carriage to the presenter frame.
4. Replace the Latchfast Security Plate (if fitted).
5. In SysApp, select Self‐Service Configuration > Set Device Configuration > USB
Media Dispenser > Presenter Assembly Replaced.
This will force the firmware to re‐learn the new hardware configuration. The
presenter variables will be reset and the presenter sensors recalibrated. This
will also reset the HETS variables and recalibrate the HETS sensors, reset all
the carriage variables and recalibrate the carriage sensors, and reset all the
Media Aligner (BAM) variables.
6. Dispense at least 50 notes to ensure the dispenser is calibrated.
CABLING
Presenter Harness
Presenter CIC 24VDC
Interlock Switch
Carriage Position CIC
Purge Bin Interface Purge Bin
Switch
P1
Cam Motor
Purge Bin Latch Sensor
P2
Carriage Flex Interface Module Latch Sensor
Main Control Board V acuum Sensor
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1 PURGE_BIN1_LED+ (white) 1
2 LED_RTN_1 (white) 2 Purge Bin Interface
3 PURGE_BIN1_SEN+ (white) 3 (P_BIN)
4 PURGE_BIN1_SEN (white) 4
5 PURGE_BIN2_LED+ (white) 5
7 PURGE_BIN2_SEN+ (white) 8
8 PURGE_BIN2_SEN (white) 6 1
(white) 7
24VDC Interlock Switch
GND_5
(Interlock_GND)
13 PURGE_BIN_PRESb (white)
Purge Bin Switch
(PB_Pres1 &
14 GND_4 (white) PB_Pes2)
P1
1 21
15 Module_LED (red)
Module Latch
2 22 16 Module_LED_RTD (black)
Sensor
17 Module_SEN+ (white)
(Module_Latch)
18 Module_SEN (green)
9 PBLATCH_SEN+ (white)
Purge Bin Latch
10 PBLATCH_SEN (green)
Sensor
11 PBLATCH_LED+ (red)
(PB_Latch)
12 PBLATCH_(GND_1) (black)
(white) Cam Motor
22 CAM_PHASE_1B 1
(CAM_Phase)
20 PA_PHASE_1A (white) 3
21 CAM_PHASE_2B (white) 4
19 PA_PHASE_2A (white) 6
1
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963 NCR SelfServ 84 ATM Service Manual
Vacuum Sensor
1 5V 1 (Vac_Sen)
3 Vacuum Level 3
4 GND_1 4
1
24VDC Interlock Switch
5 NO
(Interlock)
Purge Bin Interface
6 GND_2 7 (P_BIN)
Presenter CIC
15 SIN_CAM 1
(Pre_CIC)
13 COIL_BIAS 2
11 COS_CAM 3
9 EXPREF_CAM 4
7 EX_PRES_1 5 1 2 345
P2 Carriage Position CIC
12 COS_CARPOS 1
1 31 (CAR_POS)
14 COIL BIAS 2
16 SIN_CARPOS 3
2 32 10 EXPREF_CARPOS 4
8 EX_PRES_2 5
1
17 LED_RTN 1
18 8V 2
19 CAR_TD_SEL0 3
20 CAR_TD_SEL1 4
21 CAR_TD_SEL4b 5 Carriage Flex Interface
22 CAR_SENSORS 6 (CAR_interface)
23 CAR_MOTOR_SEL0 7
1 15
24 CAR_TIMING_DISC 8
25 CAR_MOTOR_SEL1 9
26 24V 10 2 16
27 CAR_TYPE 11
28 GND_3 12
29 CAR_PHASE_2A 13
30 CAR_PHASE_2B 14
31 CAR_PHASE_1A 15
32 CAR_PHASE_1B 16
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NCR SelfServ 84 ATM Service Manual 964
Interface Harness
J18 J2
J19 J1
Main Control Board 5/6 Hi Expansion Board
1 +24V 1
2 GROUND 2
3 SPII_MOSI 3
4 SPII_SCK 4
5 CIC2_SPII_CSB 5
6 RESET_CIC2 6
7 CIC2_MISO 7
8 RSTb 8
9 SDA 9
10 SCL 10
J19 11 OPEN_ALL_VALVES 11 J1
1 27 12 5TO6_PA_FLAG 12 1 27
13 5TO6_DW_FLAG 13
14 5TO6_FLAGI 14
2 28 2 28
15 CASSLATCHED5 15
16 CASSLATCHED6 16
17 CASSLOW_AMR5B 17
18 CASSLOW_AMR6B 18
19 PICKSEN5_RTN 19
20 PICKSEN6_RTN 20
21 VALVE_ON 21
22 ENABLE_LEDSb 22
23 ID_SEL0 23
24 ID_SEL1 24
25 ID_5TO6_SELB 25
26 PA_DW_SEL0 26
27 PA_DW_SEL1 27
28 PA_DW_5TO6_SELB 28
1 24V_RLY 1
2 PICK_MOTOR_5B 2
3 PICK_MOTOR_6B 3
J18 4 GROUND 4 J2
1 11 5 PA_PHASE_1A 5 1 11
6 PA_PHASE_1A 6
7 PA_PHASE_1B 7
2 12 8 PA_PHASE_1B 8 2 12
9 PA_PHASE_2A 9
10 PA_PHASE_2A 10
11 PA_PHASE_2B 11
12 PA_PHASE_2B 12
S2 Double Pick Module Harness
The first (upper) double pick module harness is illustrated below, other double pick
module harnesses are similar.
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965 NCR SelfServ 84 ATM Service Manual
Pick2 Sensor Pick1 LED
Pick2 LED
Pick1 Motor
Pick1 Sensor
Pick2
Solenoid Value
J8 or J10 Pick2 Motor
J9 or J11 Pick1
Solenoid Value
Main Control Board
Quad CIC
1 PA_PHASE2.A 1
2 PA_2_PHASE2B 3 Pick2 Motor
3 PA_PHASE1.A 4 (PA_2)
4 PA2_PHASE1B 6
5 PA_PHASE2A 1
J8 or J10 6 PA1_PHASE2B 3 Pick1 Motor
7 PA_PHASE1A 4 (PA_1)
8 PA1_PHASE1B 6
1 Pick 2
9 VACSOL2b Solenoid Value
(Val_2.1)
10 24V_2 (Val_2.0)
Pick 1
11 VACSOL1b Solenoid Value
(Val_1.0)
12 24V_1 (Val_1.1)
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NCR SelfServ 84 ATM Service Manual 966
1 EX_DW (white) 1
2 SIN_PA1 (white) 2
3 EXREF_DW_1 (white) 3
4 COIL_BIAS (white) 4
5 COS_DW1 (white) 5
6 COS_PA1 (white) 6
7 COIL BIAS (white) 7
8 EXREF_PA_1 (white) 8
9 SIN_DW1 (white) 9 Quad CIC
10 EX_PA (white) 10 (Quad_CIC)
11 EX DW (white) 11 1 19
12 SIN_PA2 (white) 12
13 EXREF_DW_2 (white) 13
2 20
14 COIL__BIAS (white) 14
15 COS_DW2 (white) 15
16 COS_PA2 (white) 16
17 COIL___BIAS (white) 17
J9 or J11
18 EXREF_PA_2 (white) 18
1 31 19 SIN_DW2 (white) 19
20 EX__PA (white) 20
2 32
Pick 1 LED
23 CASSLOW_AMR1B (white) 1 (PLED_1)
24 GROUND (white) 2
21 5V_SUPPLY_PICK_1 (white) 3
22 PICKLED1_RTD (white) 4
1
25 PICKSEN1+ (white) Pick 1 Sensor
26 PICKSEN1_RTD (green) (PSEN_1)
29 CASSLOW_AMR2B (white) 1 Pick 2 LED
30 GND (white) 2 (PLED_2)
27 5V_SUPPLY_PICK_2 (white) 3
28 PICKLED2_RTD (white) 4
1
31 PICKSEN2+ (white) Pick 2 Sensor
32 PICKSEN2_RTD (green) (PSEN_2)
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967 NCR SelfServ 84 ATM Service Manual
Single Pick Module Harness
Pick5 Sensor
Dual Cass ID CIC
Pick5 LED
J3
J6 Pick5
Solenoid Value
Pick5 Motor
5/6 Hi Expansion Board
1
2
3
4
5 PA_PHASE2A 1
J3
6 PA5_PHASE2B 3 Pick5 Motor
7 PA_PHASE1A 4 (PA_5)
8 PA5_PHASE1B 6
1
9
10
Pick 5
11 VACSOL5b Solenoid Value
(Val_5.0)
12 24V_5 (Val_5.1)
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NCR SelfServ 84 ATM Service Manual 968
1 EX_DW (white) 1
2 SIN_PA5 (white) 2
3 EXREF_DW_5 (white) 3 Dual Cass CIC
4 COIL_BIAS (white) 4
5 COS_DW5 (white) 5 1 9
6 COS_PA5 (white) 6
7 COIL BIAS (white) 7
8 EXREF_PA_5 (white) 8 2 10
9 SIN_DW5 (white) 9
10 EX_PA (white) 10
11
12
13
14
15
16
J6 17
18
1 31 19
20
2 32
Pick 5 LED
23 CASSLOW_AMR5B (white) 1 (PLED_5)
24 GROUND (white) 2
21 5V_SUPPLY_PICK_5 (white) 3
22 PICKLED5_RTN (white) 4
1
25 PICKSEN5+ (white) Pick 5 Sensor
26 PICKSEN5_RTN (green) (PSEN_5)
29
30
27
28
31
32
Carriage Position Sensor Harness
J1
Carriage Position Sensor
Carriage PCB
1 White
J1 2 Green Carriage Position Sensor
(J_CPS) 3 Red (CPS)
4 Black
Dual Cassette ID Harness
J12 or J14 Dual Cassette ID
Main Control Board
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969 NCR SelfServ 84 ATM Service Manual
1 COIL_BIAS1 1
2 SIN_ID1 2
3 COS_ID1 3
4 CASSLED_RTD 4
5 EXREF_ID1 5
Dual Cassette ID
J12 or J14 6 LATCHLED1+ 6 (Cass_ID)
1 15 7 EXID1 7
8 CASSLATCH1 8 1 15
9 SIN_ID2 9
2 16 10 CASSLATCH2 10 2 16
11 COIL_BIAS2 11
12 LATCHLED2+ 12
13 COS_ID2 13
14 CASSLED2_RTD 14
15 EXREF_ID2 15
16 EX_ID2 16
Single Cassette ID Harness
5/6 Hi Expansion Board
J7
Single Cassette ID
1 COIL_BIAS 1
J7
2 SIN_ID5 2
1 7 3 COS_ID5 3
4 CASSLED5_RTN 4
5 EXREF_ID5 5 Single Cassette ID
2 8 6 LATCHLED5+ 6 (Cass_ID)
7 EX_ID 7
1 15
8 CASSLATCH5 8
9
10 2 16
11
12
13
14
15
16
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NCR SelfServ 84 ATM Service Manual 970
SNT Harness
Divert Gate Flag Sensor Timing Disc
Sensor
Divert Gate Width Sensor
Media Deflector Motor
Solenoid
Divert/Transport Sensor
J4
HETS
J3
SNT Sensor Board
Main Control Board
1 BOARD1+ 1
2 BOARD1_LED_RTN 3
J4 3 BOARD1_SEN 2 SNT Sensor Board
4 BOARD2+ 4 (BoardSen)
1 9
5 BOARD2_LED_RTN 6
6 BOARD2_SEN 5
2 10 7 SNT_LED_SUPPLY 7
8 SNT_STACK_LED_RTD 10
9 SNT_STACK_SEN+ 8 1
10 SNT_STACK_SEN 9
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971 NCR SelfServ 84 ATM Service Manual
1 5V Ref (white) 1
2 NTS_A (white) 2 HETS
3 NTS_GND1 (white) 3 (HETS)
4 NTS_B (white) 4 1 7
5 NTS_GND2 (white) 5
6 24V (white) 6
2 8
7 WIDTH_SENA (white) 7
8 WIDTH_SENB (white) 8
Width Sensor
(WidthSen)
9 WIDTH_LEDB_RTN (white) 3
10 WIDTH_LEDA_RTN (white) 2
1 2 3
11 SNT_LED_SUPPLY (white) 1
12 SNT_LED_SUPPLY (white) 1 Purge Sensor
13 SNT_PURGE_LED_RTN (white) 2 (PurgeSen)
14 SNT_PURGE_SEN+ (white) 3
J3
15 SNT_PURGE_SEN (white) 4
1 29 1
16 DIVERT_GATE_LED+ (red)
2 30
17 DIVERT_GATE_LED_RTN (black) Divert Sensor
18 DIVERT_GATE_SEN+ (white) (DivertSen)
19 DIVERT_GATE_SEN (green)
20 TIM_DISC_SEN (green)
Timing Disc
21 TIM_DISC_SEN+ (white)
Sensor
22 TIM_DISC_LED+ (red) (TimeDiscSen)
23 TIME_DISC_LED_RTN (black)
Divert Gate
24 DIV_A_DRV (white) 1 Solenoid
25 DIV_COMON (white) 2
26 DIV_B_DRV (white) 3
1
27 BM_PHASE1A (white) 1
28 BM_PHASE1B (white) 3 Motor
29 BM_PHASE2A (white) 4 (Board_Mot)
30 BM_PHASE2B (white) 6
BAM CIC Harness
J25 BAM CIC
Main Control Board
J25 1 EX_PRES 1 1 EX_PRES 5 BAM CIC
1 9 3 EXREF_BAM 2 2 EXREF_BAM 4 (JBAM)
5 SIN_BAM 4 4 SIN_BAM 1
7 COIL_BIAS 5 5 COIL_BIAS 2
2 10 9 COS_BAM 6 6 COS_BAM 3 1
JBAM-1 PBAM-1
Purge Bin LEDs Interface
J1 J3
Purge Bin LEDs Interface Purge Bin Sensors
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NCR SelfServ 84 ATM Service Manual 972
1 5V 1
2 SEN1 2
J1 3 SEN2 3 J3
4 SEN3 4
5 SEN4 5
Purge Bin Interface Harness
J2 J4
Presenter Harness Purge Bin LEDs Interface
1 GND 1
2 GND 2
3 PURGE BIN2 SEN 3
4 PURGE BIN2 LED 4
J2 J4
5 PURGE BIN1 SEN 5
6 PURGE BIN1 SEN+ 6
7 LED RTN 1 7
8 PURGE BIN1 LED+ 8
State of Health Harness
J15 Status Indicator
Main Control Board
1 Red 1
J15 2 Amber 2 Status Indicator
(Con_SOH) 3 Green 3 (J_SOH)
4 5V 4
TEST AND ADJUSTMENT TOOLS
Test media:
US Dollar Size Example
Part number Denomination
009-0030295 1
009-0030296 5
009-0030297 10
009-0030298 20
009-0030299 50
009-0030300 100
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973 NCR SelfServ 84 ATM Service Manual
Euro Size Example
Part number Denomination
009-0030302 20
009-0030303 50
009-0030304 100
009-0030305 5
Double Test Example
Part number Denomination
009-0030376 double
GLOSSARY OF TERMS
A/D Analogue to Digital converter
BAM Bill Aligner Module
CIC CambridgeIC ‐ developer of non‐contact position sensing technology
HETS Hall Effect Thickness Sensor – used to count thickness of bills in SNT
RFP Retract from present. Retraction of presented media back into the dispenser
Singularity Calculation of number of bills passing through the HETS
SNR Serial Number Read
SNT Single Note Transport ‐ part of transport which transports single bills (not bundles)
SOH State of Health
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NCR SelfServ 84 ATM Service Manual 974
S2 DISPENSER CASSETTE
INTRODUCTION
NCR cassettes are portable containers, moulded in high impact polycarbonate, that
are designed to store currency and other media such as postage stamps in the
dispenser.
The cassette can be configured to hold currency of different lengths and widths,
and to indicate a code for the denomination it contains.
Currency length range: 120 to 177 mm (4.7 to 7.0 in.)
Currency width range: 62 to 85 mm (2.4 to 3.4 in.).
The following variants of cassette are available:
l Standard security cassettes: the lid is secured with a latch and an optional
seal, such as a cable tie.
l Lockable cassettes: the lid is secured with a keylock in addition to the latch.
l Tamper indicating cassettes: tracks the number of times that a cassette has
been inserted and removed from the dispenser, to detect unauthorised
activity. After six insertions, the cassette is ‘locked out’ and needs to be reset.
Both standard and lockable cassettes can have the tamper indicator.
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975 NCR SelfServ 84 ATM Service Manual
Tamper Indicator
The counter on tamper indicating cassettes is initially green, and moves to white
on the first insertion of the cassette into the ATM, then moves to show numbers 2,
3, 4, 5 and 6 for subsequent insertions. After six insertions the cassette will no
longer be accepted into the dispenser until the counter has been reset.
Each time the cassette is removed for routine replenishment, the counter should
be reset by repeatedly sliding the stud then releasing it until the indicator shows
green.
Reset stud
Internal insertion counter
External insertion counter
Cassette Identification Code
Each cassette has a identification code which is read by the ATM software so that
regardless of its position in the dispenser, the cassette can be identified and
selected to dispense notes of a specific denomination. The code can be changed
for different currencies and denominations.
Clip
Window
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NCR SelfServ 84 ATM Service Manual 976
To change the cassette identification code, first remove the yellow clip inside the
cassette, then take off the cassette identification casing from the side of the
cassette. Remove the indicator wheel from the casing and reposition it so that the
required number is aligned with the window. Refit the casing and secure with the
clip.
Cassette Body and Lid Marking
Once the cassette has been configured to a particular currency, it is advisable that
the body and lid are visually identified to avoid a mismatch of bodies and lids
configured for different currencies.
There are two recommended methods:
l Indelible ink marking: mark the currency denomination on the inside or
outside of both the body and lid, using an indelible ink pen
l Colour coded labels: assign a different colour for each currency denomination
and use matching labels on the body and lid.
Other identification methods may be employed, and can make use of the panels of
numbers and letters moulded into the cassette body and lid.
A: Recessed areas for either marking with indelible ink pens or for adhesive labels
B and C: Numbered panels.
Cleaning
Clean the cassettes with a cloth dampened with water. For stubborn marks and
grease try a clean cloth dampened with isopropyl alcohol. Do not use any other
cleaning agents or abrasives.
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977 NCR SelfServ 84 ATM Service Manual
MFR SHUTTER
INTRODUCTION
This chapter describes the shutters used in NCR SelfServ 81, 82, 84 and 88 ATMs
behind the openings of the media dispense and deposit modules.
DESCRIPTION
Summary
The shutter assembly includes a control PCB, stepper motor, sensors and blade.
The media handling device directly controls the shutters open and close actions as
well as the shutter status.
Configurations
Shutter Motor Upper
For use on Through The Wall (TTW) walk up and TTW drive up products.
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NCR SelfServ 84 ATM Service Manual 978
TTW configuration with barcode reader installed.
Barcode
Interface
Board
Barcode Scan Engine
and Decoder Board
Shutter Motor Lower Drive Up
For use on stand alone drive up products.
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979 NCR SelfServ 84 ATM Service Manual
Shutter Motor Lower Lobby
For use on lobby products.
Lobby configuration with barcode reader installed.
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NCR SelfServ 84 ATM Service Manual 980
Mechanical
The motor drives the shutter via a helical worm gear drive. As the worm drive turns
the output shaft, the cam on each end of the shaft drives the shutter open or
closed. A slot in the end of the motor shaft provides the means to turn the worm
gear using a screwdriver if necessary. The fully closed or open position is detected
when the beam of the optical switches are interrupted by a flag incorporated into
each end of the drive shaft. The following illustration shows the mechanical
arrangement of the shutter.
Cam Timing flag (closed)
and optical sensor Screwdriver slot
Helical
worm gear Timing flag (open)
and optical sensor
Cam
Shutter blade
Note: Some components in this illustration have been removed for clarity.
CONNECTOR ASSIGNMENTS/PINOUTS
J4
J2 J6
J3
J5
J1
J7
Connection Description
J1 Optical Sensor
J2 Stepper Motor (upper motor configuration)
J3 Stepper Motor (lower motor configuration)
J4 Programming header
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981 NCR SelfServ 84 ATM Service Manual
Connection Description
J5 DC
J6 I2C Interface
J7 Optical Sensor
DC
Pin Description
1 +24V
2 GND
Product Comms (I2C)
Pin Description
1 SDA
2 GND
3 SCL
TROUBLESHOOTING
Error Messages
Error MStatus Possible root causes Isolation Resolution
Shutter Jam 13 Media jammed in Check for jammed Clear jammed
open shutter media media
Shutter Jam 14
closed
Clearing Jammed Media
After carefully clearing jammed media from the shutter, check for signs of damage
to the shutter which could indicate fraudulent activity. Run the dispenser shutter
diagnostic test with halt on error enabled and looping 50 times.
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NCR SelfServ 84 ATM Service Manual 982
If the test fails, remove the shutter (Refer to the module removal chapter in this
manual). Clean any debris/dust from sensors and mechanical parts. Inspect the
mechanism for binding when rotating the worm gear by hand or a flat bladed
screwdriver.
Re-fit the shutter and re-run the test. If the test continues to fail, replace the
shutter assembly.
DIAGNOSTICS
Level 1 Diagnostics
Refer to the relevant device service chapter for information on level 1 diagnostic
test.
Self Test
Refer to the relevant device service chapter for information on self test.
STRAPPING
None.
ADJUSTMENTS
None.
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983 NCR SelfServ 84 ATM Service Manual
FRU REMOVAL AND REPLACEMENT
None.
TEST/ADJUSTMENT TOOLS
None.
CABLING
Shutter optical sensor harness
SHTR_P2 Sensor
1 (red) 1
3 (black) 2
2 (white) 3
4 (green) 4
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NCR SelfServ 84 ATM Service Manual 984
14. DEPOSIT
Bunch Note Acceptor (UD700) 985
iTRAN Scalable Check Processor 1051
Scalable Deposit Module 2 1102
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985 NCR SelfServ 84 ATM Service Manual
BUNCH NOTE ACCEPTOR (UD700)
INTRODUCTION
The Bunch Note Acceptor (also referred to as UD700 or BNA3) will accept a bunch
of notes presented by the customer. The module will transport this bunch of notes
to the feed unit module where it will strip the notes off one at a time. The notes will
pass through a recognition unit, which will verify the authenticity of the deposited
media. Notes that are not recognised or exceed the maximum escrow capacity will
be returned to the customer, while notes that are recognised will be placed into an
escrow unit. When the customer completes the transaction the notes will be
deposited into one of the two storage bins.
If the customer chooses to cancel their transaction the notes will be returned from
the escrow unit to the reject unit and transported as a bunch back to the customer
by the same interface used in the deposit operation.
The BNA3 is similar to the previous BNA with the following differences:
l Maximum 50 bill deposit per transaction
l Single bunch return
l Single modular cassette
l No keylock on cassettes
l Cassette replenishment technique is configurable to either fully remove or
rack, you can also override this setting manually and it will reset to previous
setting
l The escrow position and jam clearance technique in both location and
operation
l Fewer PC boards on BNA 3.
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NCR SelfServ 84 ATM Service Manual 986
DESCRIPTION
1 Short Transport 6 Main Transport
2 Angled Transport 7 Garage Unit Door
3 Long Transport 8 Cash Cassette and Capture Bin
4 Mid Transport 9 Bill Validator Unit
5 Reject/Feed Unit 10 Escrow Unit
Note: The cash acceptor will have long, mid, short or angled infeed transports
depending on the ATM in which it is installed.
The functional components of the BNA3 are shown in the above illustration.
Notes from the escrow unit are stored in the banknote storage cassette in a stack,
after the cardholder has agreed to the counted value to complete the deposit
transaction. If the cardholder cancels the transaction then the notes in the escrow
unit are returned to the fascia.
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987 NCR SelfServ 84 ATM Service Manual
SENSORS AND ACTUATORS
The diagram below shows the position of the sensors and actuators throughout
the BNA.
Escrow Unit
Symbol Function
PSF1 Banknote tracking sensor
PIF1 Tape end position detection photo interrupter
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NCR SelfServ 84 ATM Service Manual 988
Symbol Function
PIF2 Tape start position detection photo interrupter
MF1 Tape driving motor
Inlet Unit
Symbol Function
PSA1 Insert banknote detection sensor
PSA2 Banknote tracking sensor
PSA3 Remaining banknote detection sensor (Not applicable to Short Inlet Unit)
PIA1 Banknote removal detection sensor
PIA2 Bundle thickness detection sensor
PIA3 Passage cover opened condition detection photo interrupter (Applicable only to
Long Inlet Unit)
SDA1 Entry open/close solenoid
SDA2 Transport lever solenoid
Reject and Feed Unit
Symbol Function
PSB1 Remaining banknote detection sensor
PSB2 Banknote tracking sensor
PSB3 Banknote tracking sensor
PSB4 Remaining banknote detection sensor
PSB5 Remaining banknote detection sensor
PSB6 Banknote tracking sensor
PSB7 Banknote tracking sensor
PIB1 Reject block motor rotation detection photo interrupter
PIB2 Feed block motor rotation detection photo interrupter
PIB3 Stage upper position detection photo interrupter
PIB4 Stage upper position detection photo interrupter
MB1 Reject/Inlet block driving motor
MB2 Feed block driving motor
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989 NCR SelfServ 84 ATM Service Manual
Symbol Function
MB3 Stage driving motor
SDB1 Banknote aligning stopper solenoid
SDB2 (Reserved)
SDB3 Transport lever solenoid
SDB4 Transport lever solenoid
SDB5 Banknote presser driving solenoid
Main Transport Unit
Symbol Function
PSC1 Banknote tracking sensor
PSC2 Banknote tracking sensor
PSC3 Banknote tracking sensor
PIC1 Transport unit motor rotation detection photo interrupter
PIC2 Escrow unit set detection photo interrupter
MC1 Transport unit driving motor
SDC1 Diverter solenoid
SDC2 Lever solenoid
SDC3 Diverter solenoid
Bill Validator
Symbol Function
PSBV Banknote tracking sensor
(MR1) Magnetic sensor
(TH1) Security thread sensor
(IM1) Image sensor
(FL1) Fluorescent sensor
(UV1) UV sensor
(TD1) Thickness detection sensor
(LD1) LED Array for Image sensor
(IR1) Infrared refraction sensor
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NCR SelfServ 84 ATM Service Manual 990
Symbol Function
(COL1) Colour sensor-L(Blue/IR)
(COL2) Colour sensor-R(Red/IR)
Cassette Unit
Symbol Function
PSG1 Banknote tracking sensor (Front)
PSG2 Banknote tracking sensor (Rear)
PSG3 Banknote upper end detection sensor (Front)
PSG4 Remaining banknote detection sensor (Front)
PSG5 Banknote upper end detection sensor (Rear)
PSG6 Remaining banknote detection sensor (Rear)
PSG7 Remaining banknote detection sensor (Capture Bin)
PIG1 Stage upper limit position detection sensor (Front)
PIG2 Stage nearly-full condition detection sensor (Front)
PIG3 Stage lower limit position detection sensor (Front)
PIG4 Stage upper limit position detection sensor (Rear)
PIG5 Stage nearly-full condition detection sensor (Rear)
PIG6 Stage lower limit position detection sensor (Rear)
MG1 Stage driving motor (Front)
MG2 Stage driving motor (Rear)
SDG1 Diverter solenoid (Front)
SDG2 Diverter solenoid (Rear)
Garage Unit
Symbol Function
SWJ1 Cassette set detection microswitch
SPECIFICATION
Currency
The BNA can accept banknotes with the following characteristics:
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l Material of bank notes - paper (including cotton paper) and polymer
l Banknote size:
l Width, 60 mm (2.36 in.) - 85 mm (3.35 in.)
l Length, 120 mm (4.72 in.) - 170 mm (6.69 in.)
l Thickness, 0.076 mm (0.003 in.) - 0.12 mm (0.005 in.).
Polymer Media
The module will accept polymer media that falls into the specification below.
Note: The number of acceptable clear windows allowed in the notes is generally
limited to one.
EFFECTIVE AREA WHERE A
2mm (0.08 in)
CLEAR WINDOW CAN BE LOCATED
Width
Clear
Window
Length
2mm (0.08 in) 2mm (0.08 in)
Mechanism
Banknotes are handled by the BNA as follows:
l Feed method - Placed in a bundle less than 5 mm (0.2 in.) thick
l Feed direction - Short-end first
l Feed block - 50 banknotes maximum
l Feed speed - 5 banknotes per second (approximately)
l Escrow function - built in
l Escrow unit - 50 banknotes maximum
l Disposition of abnormal banknotes - Unrecognizable and unspecified
banknotes are returned from the inlet.
l Returning method - Returned in a bundle
l Reject block - 50 banknotes maximum
l Banknote speed - 1600 mm/second (62.99 in./second) (approximately).
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Communication
The BNA is controlled by the host ATM as follows:
l Form - USB
l Spec - Full speed USB-IF (USB 1.1).
USEFUL REFERENCE MATERIAL
The following NCR documentation is available for further reference:
l BNA Service Aids
l M-Status and M-Data codes (BNA2), (BNA3)
l BNA error codes (M-Data bytes 1 and 2) (BNA2), (BNA3).
CLEANING MATERIALS
The only authorised cleaning material for use on the BNA are:
l Canned air, 10 oz. - Systemedia Stock No.526487
l Lint free cloth moistened with soapy water
l Cleaning plate, NCR part number 009-0024481 (set of 10 plates)
l Exxon Mobil Actorel 1130L or paraffin type fluid equivalent. (ONLY TO BE
USED ON ROLLERS).
Note: ONLY TO BE USED ON ROLLERS
TROUBLESHOOTING
This section contains error messages and their corrective actions.
Module Error States
The following error messages are reported by the module. To de-code specific M_
Status and M_Data use the Status Code Translator Tool
(http://www.infoprod.ncr.com/hardware/diagnostics.php) or refer to the
Diagnostic Status Code Notebook (B006-6273).
Device
M_Status: 01
Description: Device error.
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1. Look at the M_Data Byte Zero to verify the direction the media was going at
the time of the fault.
2. Look at the M_Data Byte One and Two (Glory error codes that define the
area of the fault.
3. Visually inspect and clean the area or module where the fault is indicated.
4. If the pattern of errors persist, then replace the failing module.
M_Status: 03
Description: Notes in device.
Look at the M_Data Byte One and Two (Glory error codes that define the area of
the fault.
l If notes are found in the module, perform operation to remove them.
l If no notes are found and the error persists, then replace the module.
M_Status: 04, 11
Description: Cash Bin full.
1. Check to see if cash bin is full.
l If full, notify the CIT or branch personnel to have a deposit pull performed.
l If the cash bin is not full, check and clean the cash bin.
2. If the error persists, then replace the cash bin.
M_Status: 13
Description: Capture Bin full.
Check to see if capture bin is full.
l If full, notify the CIT or branch personnel to have a deposit pull performed.
l If the cash bin is not full and the error persists, then replace the BNA Main
Transport.
M_Status: 14, 15
Description: Escrow empty / Escrow full.
Routine message, no action needed.
Shutter
M_Status:29
Description: Shutter device error.
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NCR SelfServ 84 ATM Service Manual 994
1. Inspect and clean the shutter assembly.
2. Verify the cables are seated properly and not damaged. Replace the cables if
damaged.
3. If the pattern of errors persist, then replace the failing module.
M_Status: 35, 36
Description: Shutter jammed.
1. Items jammed against the shutter - Inspect the shutter for obvious
obstructions preventing the shutter movement.
2. Shutter sensor blocked - Inspect the shutter open and closed sensors to
ensure that they are not blocked by debris or obstructions. Remove any
debris or obstructions found.
3. Shutter interface - Inspect the shutter alignment with the fascia or damaged
parts. Adjust the alignment of the shutter and fix or replace any damaged
parts found.
4. Shutter faulty - If the pattern of errors persist, then replace the shutter.
Cash Bin
M_Status: 33
Description: Cash Bin door open.
1. Inspect the cash bin door and door switch. Repair or replace if damaged.
2. Replace the Garage Unit if unable to repair the cash bin door or door switch.
Transport
M_Status: MS11. M_Data: 3011.
Description: Transport Motor MC1 motion failure.
Residue or debris in the media transport pathway - Inspect the media pathway
shown. Remove any residue or debris found. Further inspect the pathway by
advancing the flat belts manually by turning the green thumb wheel.
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M_Status: MS22. M_Data: 3202 & 3205.
Description: Jam between sensors PSC3 and PSF1.
1. Residue or debris in the media transport pathway - Inspect the media
pathway shown. Remove any residue or debris found. Further inspect the
pathway by advancing the flat belts manually by turning the green thumb
wheel.
2. Flat belt(s) dislodged - Inspect the flat belts along the pathway shown above.
Re-seat where required.
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3. Dirty PSC3 sensor - Clean if required.
Note: Clean photo sensors using compressed air, soft brush or cotton bud.
Ingrained grime can be removed using a moistened cloth.
4. Dirty PSF1 sensor - Clean if required.
Note: Clean photo sensors using compressed air, soft brush or cotton bud.
Ingrained grime can be removed using a moistened cloth.
M_Status: MS22. M_Data: 3206.
Description: Jam between sensors PSC3 and PSC2.
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1. Flat belt(s) dislodged - Inspect the flat belts along the pathway shown. Re-
seat where required.
2. Dirty PSC3 sensor - Clean if required.
Note: Clean photo sensors using compressed air, soft brush or cotton bud.
Ingrained grime can be removed using a moistened cloth.
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3. Dirty PSC2 sensor - Clean if required.
Note: Clean photo sensors using compressed air, soft brush or cotton bud.
Ingrained grime can be removed using a moistened cloth.
M_Status: MS22. M_Data: 3203.
Description: Jam between sensors PSC3 and PSB6.
1. Media blocked before the diverter - Inspect the media pathway shown. Use
the green thumb wheel to advance the belts to inspect further. Remove any
jammed media.
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2. Debris present on the rollers - Inspect the two diverter rollers for any build
up of residue. Remove and clean any residue found.
M_Status: MS22. M_Data: 3303.
Description: Unexpected block at sensors PSC3.
1. Potential hole in the media - Verify that there are no holes present within the
media in transport.
2. Residue or debris in the media transport pathway - Inspect the media
pathway shown. Remove any residue or debris found. Further inspect the
pathway by advancing the flat belts manually by turning the green thumb
wheel.
M_Status: MS22. M_Data: 3201.
Description: Jam between sensors PSC1 and PSC3.
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1. Residue or debris in the media transport pathway - Inspect the media
pathway shown. Remove any residue or debris found. Further inspect the
pathway by advancing the flat belts manually by turning the green thumb
wheel.
2. Flat belt(s) dislodged - Inspect the flat belts along the pathway shown above.
Re-seat where required.
Bill Validator (BV)
M_Status: MS23. M_Data: 8B52.
Description: Sensor failure of the BV tape detection.
1. Ink debris accumulation on the thickness rollers - Inspect the BV thickness
rollers and remove any build up. (See ‘Cleaning Materials’).
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1001 NCR SelfServ 84 ATM Service Manual
2. Thickness roller scrapers worn or have debris accumulation - Clean any
debris on the scrapers. Verify that the scrapers are not worn.
3. Thickness detection sensor is faulty - Replace the thickness detect sensor.
M_Status: MS23. M_Data: 8B50.
Description: BV security thread sensor or Infrared Refraction (IR) sensor failure.
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1. Debris accumulation on the security thread sensor - Inspect the security
thread sensor and remove any debris.
2. Security thread sensor pressing guide malfunction - Inspect the guide for
free movement and any damage.
3. Debris accumulation on the IR sensor - Inspect the IR sensor and remove any
debris.
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4. Magnetic sensor pressing guide malfunction - Inspect the guide for free
movement and any damage.
M_Status: MS22. M_Data: 3201.
Description: Jam between sensors PSC1 and PSC3.
1. Security thread sensor pressing guide malfunction - Inspect the guide for
free movement and any damage.
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2. Magnetic sensor pressing guide malfunction - Inspect the guide for free
movement and any damage.
3. BV pre-entry guide is damaged - Inspect the guide for damage.
Escrow
M_Status: MS24. M_Data: 0272.
Description: Sensor PIF2 volume lower limit failure.
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1005 NCR SelfServ 84 ATM Service Manual
1. Debris present on the escrow tape - Remove any debris present on the
escrow tape.
2. Debris sticking on the interrupter for the position detect sensor of the
escrow tape - Remove any debris from around the sensor.
3. Calibration fault with the escrow tape position detect sensor - If cleaning as
described above fails to provide corrective action then re-calibrate. Replace
the escrow tape and the interrupter. Refer to the Field Services Bulletin (FSB-
1214B) for more details.
M_Status: MS22. M_Data: 3304.
Description: Unexpected PSF1 sensor block.
1. Potential hole in the media - Verify that there are no holes present within the
media in transport.
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2. Debris present on the escrow PSF1 sensors - Remove any debris present
around the sensors. Clean if required.
Note: Clean photo sensors using compressed air, soft brush or cotton bud.
Ingrained grime can be removed using a moistened cloth.
M_Status: MS24. M_Data: 0202.
Description: Jam in Escrow.
Escrow tape deteriorated - Verify that the escrow tape has not worn and degraded.
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1007 NCR SelfServ 84 ATM Service Manual
Inlet
M_Status: MS26. M_Data: 0120.
Description: MB1 motion failure.
1. Unsuccessful bunch transport - Inspect the inlet transport for broken pieces
of media or foreign object and remove.
2. Unsuccessful bunch transport - Inspect the Reject and Feeder bins for
broken pieces of media or foreign object and remove.
3. Transport motor (MB1) malfunction - Check motor and cable are connected.
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4. Transport motor rotation detect sensor (PIF2) malfunction - Clean the sensor
if necessary.
Note: Clean photo sensors using compressed air, soft brush or cotton bud.
Ingrained grime can be removed using a moistened cloth.
M_Status: MS26. M_Data: 3101, 0105 & 0106.
Description: Blocked PSA1 sensor.
1. Residue in the inlet - inspect the inlet for foreign object and broken media
pieces and remove.
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2. Dirty PSA1 sensor - Clean the sensors if necessary.
Note: Clean photo sensors using compressed air, soft brush or cotton bud.
Ingrained grime can be removed using a moistened cloth.
3. Misalignment with the ATM - Verify that there is correct alignment between
the BNA and the ATM shutter guides.
4. Flat belt dislodged - Verify that both the upper and lower inlet transport flat
belts are positioned correctly.
Cassette
M_Status: MS25. M_Data: 3207.
Description: Jam between PSC2 and PSG1.
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1. Damaged cassette transport guide - Inspect the guides inside the cassette
for potential media catch points and defects, such as sticky residue,
scratches and gouges.
2. Flicker wheel malfunction - Verify that each arm of the flicker wheel is
present and not damaged.
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3. Tilted pusher plate - Verify that the cassette pusher plate is not tilted and
that the screw is not loose or missing.
4. Damaged drive gear - Inspect the drive gear for debris and broken or
damaged teeth.
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5. Damaged rubber roller - Inspect the cassette rubber roller for damage.
6. Dirty PSC2 sensor - Clean the sensors if necessary.
Note: Clean photo sensors using compressed air, soft brush or cotton bud.
Ingrained grime can be removed using a moistened cloth.
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7. Dirty PSG1 sensor - Clean the sensors with the cleaning plate if necessary.
(See ‘Cleaning Materials’).
M_Status: MS25. M_Data: 5201 & 5202.
Description: Discrepancy in front/rear cassette(s).
Residue in the stacking area of the cassette - Verify that there are no broken media
or other foreign objects in the stacking areas of the cassettes.
Picking
M_Status: MS22. M_Data: 3211.
Description: Jam between PSB5 and PSC1.
Flat belt dislodged - Verify that the flat belts are in the correct position. Adjust if
necessary.
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Reject
M_Status: MS27.
Description: Reject device error.
1. Remove, clean and inspect the reject assembly.
2. Re-install the reject assembly.
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DIAGNOSTICS
Error Possible Root isolation Resolution
Causes
Contoller Intermittent Reset and retest with a Force Encash Power cycle ATM and
error Electronic Fault retest
Hard Electronic Reset and retest did not work Replace control board
failure
Software issue Requires PS or customer investigation Escalate to level 2
No Note Template Check for correct entries as per local Re-run Template
Definitions Download Failed template list Download Utility
Validator Failure Confirm by exchanging with known Replace
good Validator - Reload template
USB Comms Disconnected Inspect USB cable at device, hub and Reconnect securely
Failure USB cable core
Damaged Cable Inspect or test with known good cable Replace the damaged
cable
Faulty Hub Replace hub Replace the hub
CPU-T fault Confirm by exchanging with known Replace
good control board
Interlock Interlock open Make interlock and test Rack BNA fully home
open No Power to Inspect interlock - confirm 24 Re-establish power to
Interlock interlocked supply is available when interlock
interlock closed
Transport Bill Jam or Inspect for what could be blocking a Clear any debris and
Jam sensor blocked sensor or causing transport to fail to remove all bills except
move those in the escrow
Transport Problem remains after eliminating Replace Transport FRU
Hardware Fault previous root cause
Validator Bill Jam or Inspect for what could be blocking a Clear any debris and
Jam sensor blocked sensor or causing validator transport remove all bills except
to fail to move those in the escrow
Hardware fault Problem remains after eliminating Replace Validator FRU and
previous root cause reload templates
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Error Possible Root isolation Resolution
Causes
Escrow Jam Bill Jam or Inspect for what could be blocking a Clear any debris and
sensor blocked sensor or causing escrow transport to remove all bills except
fail to move those in the escrow
Hardware fault Problem remains after eliminating Replace escrow FRU
previous root cause
Escrow Escrow not Inspect Ensure Escrow is fully
Removed inserted home
Escrow Present Inspect Replace Main Transport
detection failed
Note Bin Bill Jam or Inspect for what could be blocking Clear any debris and
Jam sensor blocked sensor or causing the note bin to remove all bills except
report a jam those in the escrow
Hardware fault Problem remains after eliminating Replace note bin FRU
with note bin previous root cause
Note Bin Full Bin Full Inspect Empty bin
Bin fault Problem remains after eliminating Replace BIN FRU
previous root cause
Note Bin Bin Missing Inspect Replace Bin & Inspect
Removed Bin fault Problem remains after eliminating Replace BIN FRU
previous root cause
Note Bin Full Bin Nearly full Inspect Empty bin & Inspect
Soon
Inlet Unit Bill Jam or Inspect for what could be blocking Clear any debris and
Jam sensor blocked sensor or causing feed unit transport remove all bills except
to fail to move those in the escrow
Hardware fault Problem remains after eliminating Replace Inlet unit FRU
with inlet unit previous root cause
Reject/Feed Bill Jam or Inspect for what could be blocking Clear any debris and
Unit Jam sensor blocked sensor or causing reject unit remove all bills except
transport to fail to move those in the escrow
Hardware fault Problem remains after eliminating Replace reject / feed unit
with reject unit previous root cause FRU
Capture Bin Bin Full Inspect Empty Bin
Full
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Error Possible Root isolation Resolution
Causes
Capture Bin Bin Nearly Full Inspect Empty Bin
Full Soon
Shutter Shutter Fouling Inspect shutter for fouling Clear Fouling condition
Error on fascia
6676 only - Inspect and Test Replace harness
harness
damaged
Athena - I2C Inspect and Test, substituting known Replace faulty part
comms issue/ good electronics and cable
shutter failed
Shutter Inspect and Test, substituting known Replace Shutter
damaged good part
Transport Sensors dirty Inspect Perform Preventative
Sensors Maintenance
Dirty
Escrow Sensors dirty Inspect Perform Preventative
Sensors Maintenance
Dirty
Cash Bin Sensors dirty Inspect Perform Preventative
Sensors Maintenance
Dirty
Inlet Sensors dirty Inspect Perform Preventative
Sensors Maintenance
Dirty
Reject/Feed Sensors dirty Inspect Perform Preventative
Unit Sensors Maintenance
Dirty
Capture Bin Sensors dirty Inspect Perform Preventative
Sensors Maintenance
Dirty
Cash Bin2 Sensors dirty Inspect Perform Preventative
Sensors Maintenance
Dirty
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BNA Diagnostics Procedure.
1. Use the device log analyser to analyse the Event Logs.
2. Look for the date and time that the call was created.
3. Sort on the “S Data” field and look for the severity 2 error right before the call
came in. This is the initial error that has caused the fault.
4. Then look at:
l M_Data Byte Zero ‐ Command at the time of the fault
l M_Data Byte One and Two ‐ are the Glory error codes that define the area
of the jam.
5. Then look for repeated faults or a pattern. (Repeated faults will indicate a
higher probability of a hardware failure. Single faults could be caused by the
quality of the media.)
6. Visually inspect and clean the area or module targeted by step 4.
7. Perform diagnostics using the 6 point checklist.
8. If the pattern of errors persist, then replace the failing module. (Document
the M_Status and M‐Data causing the fault and send it back along with the
module to be reworked.)
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Level 1 Diagnostics
The level 1 diagnostics for the BNA are:
Applet Test Description Looping
Id
0 MENU This displays a menu of all the other Applets to allow an No
operator to select one.
1 ACCEPT NOTES The BNA is enabled to accept a bunch of notes. On receipt of Yes
the hardware’s response to the enable, the returned MSTATUS
and MDATA fields are displayed.
If the M_CODE from the response is not GOOD PENDING the
test will terminate with a Fail status. Otherwise, the user is
prompted to enter a bunch of notes with message PLEASE
ENTER BANKNOTES. if no bank notes are entered within 30
seconds, the test times out. The BNA is then disabled and the
test terminates with a Test Incomplete status.
If any (or all) of the notes are subsequently rejected as bad, the
bad notes are presented at the refund slot. If the notes in the
refund slot are not removed within 30 seconds the test
terminates with Test Incomplete status.
If all notes have been accepted, or the bad notes have been
removed from the refund slot, a NOTES PROCESSED message is
displayed along with the total number of each denomination of
note accepted/rejected.
2 ENCASH A warning that money is about to be moved into a non- No
refundable storage bin is displayed and the user is asked to
confirm or cancel the operation through an OK/cancel screen.
If the cancel button is selected, the command is canceled and
any notes in the escrow will remain there and a NO NOTES
ENCASHED message is displayed.
When the OK button is clicked, the BNA is enabled to encash
any notes currently held in the escrow. When the command
response is received, the returned MSTATUS and MDATA fields
are displayed.
The BNA will attempt to move any notes currently held in the
escrow to the note bin. A NOTES ENCASHED message is
displayed if the command succeeds; otherwise a NO NOTES
ENCASHED message is displayed.
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Applet Test Description Looping
Id
3 FORCE ENCASH BNA1: This test performs the same function as the previously No
described Encash test, but with one additional element -
running this test will move all notes found in the transport (i.e.
in the device but NOT in the escrow) to refund slot.
BNA2 and BNA3: This test performs the same function as the
previously described Encash test, but with one additional
element - running this test will move all notes found in the
transport (that is in the device but Not in the escrow) to the
capture bin.
4 REFUND The BNA is enabled to refund any notes currently held in the No
escrow. When the command response is received, the returned
MSTATUS and MDATA fields are output.
The BNA moves any notes currently held in the escrow to the
refund slot and displays a PLEASE REMOVE NOTES prompt. A
NO NOTES REFUNDED message is displayed if there was no
notes in the escrow to refund.
5 FORCE This test is identical to the previously described Refund test, No
REFUND but with one additional element - running this test will refund
all notes found anywhere in the device (other than the storage
bins).
6 STATUS The status of the BNA is interrogated. When the command Yes
response is received, the reported M_STATUS and M_DATA
fields are displayed.
The total number of each active denomination of active
currency currently held in the device’s escrow is then displayed.
7 REPORT A Reported Definitions command is sent to the BNA. When the Yes
DEFINITIONS command response is received, the returned MSTATUS and
MDATA fields are output.
If the command succeeds, a table of the currently programmed
note definitions is output.
8 SYNCHRONISE This test will set the date and time on the BNA to match that of Yes
the parent ATM. On receipt of the hardware’s response to the
synchronise command, the returned MSTATUS and MDATA
fields will be displayed to indicate the success or otherwise of
the test.
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Applet Test Description Looping
Id
9 READ EVENT A Read Event Log command is sent to the BNA. When the No
LOG command response is received, the report M_STATUS and
MDATA fields are displayed.
If the M_CODE from the response is not GOOD PENDING the
test will terminate with a Fail Status. Otherwise a prompt, with
an option to cancel, indicating that the event log is being read is
displayed. The process of reading the event log is quite time
consuming (approximately 20 minutes for UD10 & 40; 60
minutes for UB-50, 80 minutes for UD686 and X (TBD, less than
BNA2) minutes for UD- 700). During this time the prompt is
updated regularly to indicate activity.
If the user selects ‘Cancel’ then a Disable command is sent to
the BNA and the test terminates with a Not Complete Status.
When the EVENT_LOG_WRITTEN unsolicited response is
received the reported M_STATUS and M_DATA fields are
displayed.
If the BNA event log file has been created in the same directory
as the core driver then the user is prompted to copy this to a
floppy disk if the event log file cannot be found the test exits
with a Fail status.
If the user elects to save to flex then an attempt is made to save
the event log to the flex disk in the file ‘BNAELOG.TXT’ If this file
is present it will be overwritten. If this operation fails then a
prompt requiring the user to insert a disk in the flex drive and
reselect this option is displayed. If the data is successfully
written to file then a prompt indicating that the data has been
successfully written to file is displayed. In either case the
prompt is removed after 3 seconds and the user is returned to
viewing the test results.
10 RUN TO RUN The following sequence of tests is executed:- Yes
SEQUENCE STATUS, ACCEPT, REFUND
11 SHUTTER TEST This test is for UD686 and UD700. It opens the shutter, leaves it Yes
open for approximately 3 seconds and then closes the shutter.
Appropriate ‘Shutter Open’ and ‘Shutter Closed’ messages are
displayed. If at any point the shutter should fail, an error
message is displayed showing the M-status.
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Applet Test Description Looping
Id
12 RETRACT This test is for UD686 and UD700. A prerequisite is that there is No
money in the escrow by running test Applet Id 1 (Accept Notes).
Notes will be refunded to the inlet of the infeed, remain for up
to 10 seconds and then retracted and stored in the capture bin.
A ‘Notes Retracted’ message is displayed on successful
conclusion. If an error occurs, the appropriate M-status is
displayed.
13 SORT TO This applet will configure a UD50, UD686 or UD700 device such No
FRONT that on conducting test applet 2 (Encash), notes will be stored
CASSETTE to the front cassette. This configuration applet can only be used
successfully when the device is in the idle state (no money
entered). If, for any reason the configuration is not successful,
the appropriate M-status will be displayed. If it is successful, a
‘Destination Configured’ message will be displayed. When ECB
Article 6 has been set by an application, only category 4 notes
(genuine) will be stored to the front cassette.
14 SORT TO REAR This applet will configure a UD50, UD686 or UD700 in the same No
CASSETTE way as applet 13 with one major exception - notes will be
stored to the rear cassette when test applet 2 is run (Encash).
15 FORCE TO This test is for UD686 and UD700. This test performs the same No
CAPTURE BIN function as the previously described Encash test, but running
this test will move all notes found in the transport AND in the
escrow to the capture bin.
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1023 NCR SelfServ 84 ATM Service Manual
Applet Test Description Looping
Id
16 LIST A List Templates command is sent to the BNA. When the No
TEMPLATES command response is received, the returned MSTATUS and
MDATA fields are output.
If the command succeeds, the DSP Firmware Version and a
table of the currently loaded templates is output. The user is
prompted to save this output to a flex disk.
If the user elects to save to external storage device then an
attempt is made to save the event log to the flex disk in the file
‘Template.txt’. If this file is present it will be overwritten. If this
operation fails then a prompt requiring the user to insert a disk
in the flex drive and reselect this option is displayed. If the Data
is successfully written to file then a prompt indicating that the
data has been successfully written to file is displayed. In either
case the prompt is removed after 3 seconds and the user is
returned to viewing the test results.
17 LIST FIRMWARE A List Firmware Version command is sent to the BNA. When the No
VERSION command response is received, the returned MSTATUS and
MDATA fields are output.
If the command succeeds, the current Firmware Version is
output.
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NCR SelfServ 84 ATM Service Manual 1024
Applet Test Description Looping
Id
18 Download This test is for UD686 or UD700. A search is made for a valid No
UD686 download file and the user prompted as to whether to
Firmware or download it or not. If yes, a Download Firmware command is
Download sent to the BNA, passing the filename. When the command
UD700 response is received, the returned MSTATUS and MDATA fields
Firmware are output. If it is not a UD686 or UD700 the MSTATUS is
Command not Acceptable.
If the M_CODE from the response is not GOOD PENDING the
test will terminate with a Fail Status. Otherwise a message
indicating that the firmware is being downloaded is displayed.
The process of downloading is displayed. The process of
downloading is quite time consuming, up to 40 minutes for
UD686, 4minutes for UD700, so the display is updated regularly
to indicate activity.
The download cannot be canceled.
When the FIRMWARE_DOWNLOAD unsolicited response is
received the reported M_STATUS and M_DATA fields are
displayed.
The download process will create a log file, “FDownLog.TXT”
and the user is prompted to copy this to a flex disk. If the log
file cannot be found the test exits with a Fail status.
If the user elects to save to flex then an attempt is made to
copy the log to the flex disk. If this file is present it will be
overwritten. If this operation fails then a prompt requiring the
user to insert a disk in the flex drive and reselect this option is
displayed. If the data is successfully written to file then a
prompt indicating that the data has been successfully written to
file is displayed. In either case the prompt is removed after 3
seconds and the user is returned to viewing the test results.
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1025 NCR SelfServ 84 ATM Service Manual
Applet Test Description Looping
Id
19 Read Partial A Read Partial Event Log command is sent to the BNA. When No
UD686 Log or the command response is received, the reported M_STATUS
Read Partial and MDATA fields are displayed.
UD700 Log If the M_CODE from the response is not GOOD PENDING the
test will terminate with a Fail Status. Otherwise a prompt, with
an option to cancel, indicating that the event log is being read is
displayed. The process of reading the partial event log should
be approximately 4 minutes. During this time the prompt is
updated regularly to indicate activity.
If the user selects ‘Cancel’ then a disable command is sent to
the BNA and the test terminates with a Not Complete Status.
When the EVENT_LOG_WRITTEN unsolicited response is
received the reported M_STATUS and M_DATA fields are
displayed.
If the BNA event log file has been created in the same directory
as the core driver then the user is prompted to copy this to a
floppy disk. if the event log file cannot be found the test exits
with a Fail status.
If the user elects to save to flex then an attempt is made to save
the event log to the flex disk in the file ‘BNAPLOG.TXT’. If this file
is present it will be overwritten. If this operation fails then a
prompt requiring the user to insert a disk in the flex drive and
reselect this option is displayed. If the data is successfully
written to file then a prompt indicating that the data has been
successfully written to file is displayed. In either case the
prompt is removed after 3 seconds and the user is returned to
viewing the test results.
Level 3 Diagnostics
The level 3 diagnostics for the BNA are:
S_DATA
The S_DATA returned for the BNA are:
S_DATA Meaning
00 GOOD (No error, continue to use)
01 ROUTINE (Continue to use but log error information in maintenance fields)
02 WARNING (Continue to use, log error information, warn operator if possible)
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NCR SelfServ 84 ATM Service Manual 1026
S_DATA Meaning
03 SUSPEND (Do not use this device for the defined time period)
04 FATAL (Do not use device again until there has been operator intervention)
Tallies
The tallies recorded for the BNA are listed below.
Tally Description
ACCEPTED Notes accepted into escrow from the input slot
REJECTED Notes returned to refund slot from the input slot
ENCASHED Notes transferred into cash bin from the escrow
REFUNDED Notes returned to refund slot from the escrow
CAPTURED Notes transferred to the capture bin
CONTOLLER Number of jams and device errors associated with the controller
ERRORS module
TRANSPORT Number of jams and device errors associated with the transport
ERRORS module
VALIDATOR ERRORS Number of jams and device errors associated with the validator
module
ESCROW ERRORS Number of jams and device errors associated with the escrow
module
CASH BIN ERRORS Number of jams and device errors associated with the cash bin
IN FEED ERRORS Number of jams and device errors associated with the in feed
module
REJECT ERRORS Number of jams and device errors associated with the reject module
CAPTURE BIN Number of jams and device errors associated with the capture bin
ERRORS module
SHUTTER ERRORS Number of jams and device errors associated with the shutter
module
TRANSACTIONS Number of transactions processed
STRAPPING
None.
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1027 NCR SelfServ 84 ATM Service Manual
ADJUSTMENTS
None.
MODULE REMOVAL AND REPLACEMENT
The procedures in this section describe the removal and replacement of Field
Replaceable Units (FRUs) of the BNA.
Cassette
Remove cassette as follows:
The cassette containing the note bins and the capture bin can be accessed by two
different methods depending on configuration. It can remain on slides attached to
the cash acceptor (mode 1) or it can be completely removed from the cash
acceptor (mode 2). This will be determined by the position of the locking lever:
l Mode 1 - the locking lever is set in the tilted position.
l Mode 2 - the locking lever is set in the vertical position.
1. Access the module as described in the appropriate ATM Operator Overview
manual. Enter supervisor mode.
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NCR SelfServ 84 ATM Service Manual 1028
2. Pull the green latch forwards to release the garage unit door then lower the
door.
3. Mode 1 - Use the handle on the cassette to carefully pull it out of the garage
unit until its slides are fully extended.
4. Mode 2 - Use the handle to carefully pull the cassette out of the garage unit
until the top handle is in view. With the other hand, grasp the handle and lift
the cassette clear of the cash acceptor.
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1029 NCR SelfServ 84 ATM Service Manual
TAKE CARE WHEN HANDLING THE CASSETTE AS IT CAN BE HEAVY.
Infeed Unit
Remove infeed unit as follows:
1. Remove power from the ATM.
2. Unplug connector from under the infeed unit.
3. Remove screw A from the top of the infeed unit and the 2 screws B from the
right-hand side.
B
n
Con
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NCR SelfServ 84 ATM Service Manual 1030
4. Lift infeed unit away from the BNA and remove.
Replace infeed unit as follows:
Replacement of the infeed unit is the reverse of the above procedure.
Infeed Unit (without clearance at rear of safe)
In cases where the infeed unit does not clear the rear wall of the safe, when the
module is retracted remove the infeed unit as follows:
1. Remove power from the ATM.
2. Release the harness feeding down from the rear of the feed-reject unit by
unclipping the 3 cable ties.
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1031 NCR SelfServ 84 ATM Service Manual
3. Remove 2 screws A securing feed reject unit in position.
4. Remove 2 screws B securing feed reject unit in position.
5. Unplug connector from under the infeed unit.
B
n
Con
6. Remove screw A from the top of the infeed unit and the 2 screws B from the
right-hand side.
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NCR SelfServ 84 ATM Service Manual 1032
7. Taking care not to catch the harnessing on the corner of the main transport
lift the rear of the feed reject unit up.
8. Lift infeed unit away from the BNA and remove.
Replace infeed unit as follows:
Replacement of the infeed unit is the reverse of the above procedure.
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1033 NCR SelfServ 84 ATM Service Manual
Feed Reject Unit
Remove feed reject unit as follows:
1. Remove power from the ATM.
2. Remove 2 screws securing cover plate to feed reject unit and remove cover
plate.
Screw
3. Remove 4 screws securing cover plate to garage unit and remove cover
plate.
Screw
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NCR SelfServ 84 ATM Service Manual 1034
4. Undo 8 cable clips and unplug connector from position CN 9 on control
board.
CN 3 CN 2
CN 1
CN 9
5. Undo 8 cable clips and unplug 3 connectors from positions CN 1, CN 2 and
CN 3 on control board.
6. Remove 2 screws A securing feed reject unit in position.
7. Remove 2 screws B securing feed reject unit in position.
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1035 NCR SelfServ 84 ATM Service Manual
8. Check all harness are free from obstruction and remove feed reject unit.
Replace feed reject unit as follows:
Replacement of the feed reject unit is the reverse of the above procedure.
Recognition Unit
Remove the recognition unit as follows:
1. Remove power from the ATM.
2. Undo 2 cable clips and unplug 2 connectors from recognition unit.
Connectors
USB
Screws
3. Remove 2 screws securing recognition unit in position.
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NCR SelfServ 84 ATM Service Manual 1036
4. From the opposite side of the unit remove the screw and spring.
Spring
Screw
5. Remove recognition unit by lifting up and sliding out.
Replace recognition unit as follows:
Replacement of the recognition unit is the reverse of the above procedure.
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1037 NCR SelfServ 84 ATM Service Manual
MBV Harness Assembly
Remove MBV harness assembly as follows:
1. Remove power from the ATM.
2. Remove 4 screws securing cover plate to garage unit and remove cover
plate.
Screw
3. Undo cable clip and unplug 2 connectors from recognition unit.
Connectors
CN 6
4. Undo 2 cable clips and unplug connector from position CN6 on control
board.
5. Remove MBV harness assembly.
Replace MBV harness assembly as follows:
Replacement of the MBV harness assembly is the reverse of the above procedure.
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NCR SelfServ 84 ATM Service Manual 1038
Escrow
Remove escrow as follows:
1. Remove power from the ATM.
2. Remove the stabilizer strut.
3. Remove screw allowing bracket to swing down.
Bracket
Screw
4. Undo cable clip and unplug connector.
Connector
Clip
5. Remove escrow by sliding out.
Replace escrow as follows:
Replacement of the escrow is the reverse of the above procedure.
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1039 NCR SelfServ 84 ATM Service Manual
Main Transport
Remove main transport as follows:
1. Remove power from the ATM.
2. Remove the feed reject unit, escrow and recognition unit as detailed in the
previous procedures.
3. Unplug 3 connectors from positions CN 4, CN 5, CN 8 and undo cable clips.
CN 4
CN 5
CN 8
4. Pull the 3 harnesses through the holes.
5. Remove 2 screws A securing main transport in position.
Screw A
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NCR SelfServ 84 ATM Service Manual 1040
6. Remove 2 screws B securing main transport in position and rear screw (if
fitted).
Screw B
7. Lift main transport from garage unit.
Replace main transport as follows:
Replacement of the main transport is the reverse of the above procedure.
Control Board
Remove control board as follows:
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1041 NCR SelfServ 84 ATM Service Manual
1. Remove power from the ATM.
2. Remove 4 screws securing cover plate to garage unit and remove cover
plate.
Screw
3. Remove all connectors from control board.
4. Remove 7 screws securing control board to garage unit and remove control
board.
Screw
Screw
Replace control board as follows:
Replacement of the control board is the reverse of the above procedure.
Cassette Connector (Front Access)
Remove cassette connector as follows:
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NCR SelfServ 84 ATM Service Manual 1042
1. Remove power from the ATM.
2. Remove the cassette as detailed in the previous procedure.
3. Undo 6 cable clips and unplug connector from position CN 10 on control
board.
Ground Wire
CN 10
4. Remove screw securing ground wire to garage.
5. Remove 2 screws securing cassette connector to garage.
Cassette
Screws Connector
6. Remove cassette connector from garage
Replace cassette connector as follows:
Replacement of the cassette connector is the reverse of the above procedure.
Cassette Connector (Rear Access)
Remove cassette connector as follows:
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1043 NCR SelfServ 84 ATM Service Manual
1. Remove power from the ATM.
2. Remove the cassette as detailed in the previous procedure.
3. Unplug connector from position CN 10 on control board.
CN 10
4. Remove 2 screws securing cassette connector to garage unit.
Cassette
Connector
Screws
5. Remove cassette connector from garage unit.
Replace cassette connector as follows:
Replacement of the cassette connector is the reverse of the above procedure.
MBV L Shaped PCB
Remove the MBV L Shaped PCB as follows:
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NCR SelfServ 84 ATM Service Manual 1044
1. Remove power from the ATM.
2. Unplug all connectors from PCB.
3. Remove screw securing bracket to garage unit.
MBV ‘L’ shaped PCB
Screw
4. Remove PCB from bracket by removing 3 screws.
MBV ‘L’ Shaped PCB
Screws
Bracket
Replace MBV L Shaped PCB as follows:
Replacement of the MBV L Shaped PCB is the reverse of the above procedure.
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1045 NCR SelfServ 84 ATM Service Manual
Door Switch Assembly (Front Access)
Remove the door switch assembly as follows:
1. Remove power from the ATM.
2. Remove the cassette as detailed in the previous procedure.
3. Unplug connector from position CN 11 on control board.
CN 11
Note: A long screwdriver can be used via access holes on the opposite side
of the garage.
4. Remove 2 screws securing door switch assembly to garage unit and remove
door switch assembly.
Screws
Replace door switch assembly as follows:
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NCR SelfServ 84 ATM Service Manual 1046
Replacement of the door switch assembly is the reverse of the above procedure.
Door Switch Assembly (Rear Access)
Remove the door switch assembly as follows:
1. Remove power from the ATM.
2. Remove the cassette as detailed in the previous procedure.
3. Unplug connector from position CN 11 on control board.
CN 11
4. Remove 2 screws securing door switch assembly to garage unit and remove
door switch assembly.
Screws
Replace door switch assembly as follows:
Replacement of the door switch assembly is the reverse of the above procedure.
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1047 NCR SelfServ 84 ATM Service Manual
Drawbridge Assembly
Remove the drawbridge assembly as follows:
1. Remove power from the ATM.
2. Remove the cassette as detailed in the previous procedure.
3. Remove the 3 circlips as shown in the following three illustrations.
Circlip
Circlip
Circlip
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NCR SelfServ 84 ATM Service Manual 1048
4. Remove shaft from drawbridge.
Drawbridge
Shaft
5. Remove assembly from studs.
Stud
Stud
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1049 NCR SelfServ 84 ATM Service Manual
6. Remove 2 screws from stud assembly and remove stud assembly.
Screws
Replace drawbridge assembly as follows:
Replacement of the drawbridge assembly is the reverse of the above procedure.
Garage Unit
Remove the garage unit as follows:
1. Remove power from the ATM.
2. Remove the cassette as detailed in the previous procedure.
3. Remove feed reject unit as detailed in the previous procedure.
4. Remove the recognition unit as detailed in the previous procedure.
5. Remove escrow as detailed in the previous procedure.
6. Remove main transport as detailed in the previous procedure.
7. Remove garage unit.
Replace garage unit as follows:
Replacement of the garage unit is the reverse of the above procedure.
CABLING
None.
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NCR SelfServ 84 ATM Service Manual 1050
CONNECTOR ASSIGNMENT/PINOUTS
Communication
Shutter/MEI Control
The BNA can control the ATM’s fascia shutter and MEIs as follows:
l Level - TTL
l Connector - Molex 2 x 4 header
Pin Desc Pin Desc
1 DISP LOCK 2 GND
3 DISP OPEN 4 DISP SOL
5 NC 6 +12V
7 MEI A 8 MEI B
TEST/ADJUSTMENT TOOLS
None.
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1051 NCR SelfServ 84 ATM Service Manual
ITRAN SCALABLE CHECK PROCESSOR
INTRODUCTION
The iTRAN Scalable Check Processor, also known as the Scalable CPM (SCPM),
contains a transport and camera system that permits checks to be accepted,
imaged and either returned to the user or transported to the storage bins. The
SCPM reads the Magnetic Ink Character Recognition (MICR) code-line of a check
and endorses the back of the check.
There are two variants of the check processor: Single Feed and Bunch Feed. The
Single Feed variant does not contain the escrow and re-buncher.
Stacking Bin
Reject Bin
Horizontal
Bin Transport
Infeed
Vertical
Bin Transport Feeder Transport
Horizontal Re-buncher Transport
Core Transport
Vertical Escrow
Core Transport
Re-buncher
MICR reader
Endorser and Cameras
DESCRIPTION
The SCPM consists of the following functional areas:
l Infeed
l Shutter
l Infeed transport
l Feeder
l Core Module
l De-skew mechanism
l Front and rear cameras
l MICR reader
l Endorser
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NCR SelfServ 84 ATM Service Manual 1052
l Escrow and Re-bunch module (ERBM) - bunch feed variant only
l Escrow
l Re-buncher
l Bin module
l Transport
l Reject bin
l Stacking bin
Document Path
Accepted documents travel through the modules of the SCPM in the following
order:
1. Infeed
2. Feeder
3. Deskew
4. Cameras
5. MICR
6. Escrow (bunch feed variant only)
7. Endorser
8. Stacking bin.
The path of returned documents is as follows:
1. Infeed
2. Feeder
3. Deskew
4. Cameras
5. MICR
6. Escrow (bunch feed variant only)
7. Re-buncher (bunch feed variant only)
8. Feeder
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1053 NCR SelfServ 84 ATM Service Manual
9. Infeed
10. If not taken by, customer, sent to reject bin.
Security Shutter
A security shutter, mounted on the infeed, prevents access to the module
transport. The shutter is controlled and driven by the SCPM control board. Sensors
indicate whether or not the shutter is open or closed. The facia mounted Media
Entry Indicators are also controlled from the SCPM control board.
Infeed - Single
The in-feed transports the document from the shutter to the de-skew area in the
core module. There are three lengths available: short, medium and long in-feed
depending on the ATM.
There are document entry sensors located between the shutter and the start of
the infeed transport, a document crossing these sensors will trigger the infeed
transport motor. The sensors are also utilized in conjunction with an ultrasonic
sensor to conduct an over thickness detection and double document detection on
documents prior to them being taken into the transport. Documents detected this
way are returned to the customer.
Infeed - Bunch
The infeed accepts either single checks or a bundle of up to 30 checks, depending
on the variant, transports them from the shutter to the separation rollers in the
feeder. Once the checks are at the separation rollers they are fed individually to
the deskew area for alignment and further processing within the SCPM.
A double detect sensor is located immediately after the separation rollers. Multiple
items are reversed back through the rollers to be re-fed as single checks. If
separation fails, the documents are returned to the customer. Over thickness
sensing ensures items prone to jamming will be returned prior to processing.
The bunch in-feed unit can return any un-separated checks back to the customer if
the transaction is cancelled or a feed jam occurs. It also has the capability of
accepting a bunch of checks from the re-bunch module to be returned to the
customer from the main transport. The returned bunch of checks will be held with
adequate pressure to ensure they are retained properly until removed by the
customer.
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NCR SelfServ 84 ATM Service Manual 1054
The interlock is located beneath a square, metal cover, beside the escrow transport
release catch.
De-skew Mechanism
Checks are inserted into the unit leading edge first with the aligning edge (MICR
line) on the right hand side. The de-skew mechanism aligns the bottom edge of the
document with a reference surface, using rollers, so that the total skew or rotation
does not exceed 1°. This ensures that the item is adequately de-skewed for
subsequent imaging and MICR read operations.
Front And Rear Cameras
The cameras scan the front and back of a document. The image scan height is
108mm. The cameras use line scan imaging sensors to take full colour images as
the document passes the front and rear cameras at full track speed.
MICR Reader Module
The MICR Reader module is located immediately after the de-skew module. The
check is driven past the MICR head with its MICR band in contact with the head.
The captured data is sent to the host ATM, as it is being captured, via a dedicated
USB stream pipe. MICR recognition is performed during processing by software in
the ATM’s PC core.
The MICR read scan position is shown in the diagram below:
Document
12.7 mm
1.57 mm
MICR Band
Transport Mechanism
The transport moves checks to and from the processing modules and into the
storage bins. Sensors detect the position and direction of movement of the check
and identify if a jam has occurred and its location. Checks that have not reached
the storage bins can be returned to the customer.
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1055 NCR SelfServ 84 ATM Service Manual
On configurations without an escrow, a check is held in the vertical bin transport
after being read, while waiting for the command to process or return the check.
Sensors
The following diagram shows the SCPM track layout, giving the locations of the
processing devices, the track sensors, and the bin full sensors.
TS19 TS20 TS21
Capture Bin 1
TS18
Capture Bin 2
DC
Stacking Bin
BE2
Deskew
TS17 Mechanism
BF1
MICR DFD TS4 TS3 TB TS2 TS1
TS9 DS2 DS1
TS8 TS7 TS5
Front
Infeed
Endorser Camera Back TS6
Camera
er TS15
h
unc
TS10 Core Reb Feeder
ERBM TS14
TS13 Escrow
TS12 TS16
Sensor Description Location
TS1 Track sensor 1 In-feed
TS2 Track sensor 2 In-feed
TB Thick bunch In-feed (single
variant)
TS3 Track sensor 3 In-feed
TS4 Track sensor 4 In-feed (single
variant)
Feeder (bunch
variant)
TS5 Track sensor 5 In-feed (single
variant)
Feeder (bunch
variant)
DFD Double feed detect Feeder (bunch
variant)
TS6 Track sensor 6 Feeder (bunch
variant)
DS1 Deskew sensor Core Module
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NCR SelfServ 84 ATM Service Manual 1056
Sensor Description Location
DS2 Deskew sensor 2 Core Module
TS7 Track sensor 7 Core Module
TS8 Track sensor 8 Core Module
TS9 Track sensor 9 Core Module
TS10 Track sensor 10 Core Module
(bunch feed
variant)
TS12 Track sensor 12 ERBM (bunch feed
variant)
TS13 Track sensor 13 ERBM (bunch feed
variant)
TS14 Track sensor 14 ERBM (bunch feed
variant)
TS15 Track sensor 15 ERBM (bunch feed
variant)
TS16 Track sensor 16 ERBM (bunch feed
variant)
TS17 Track sensor 17 Stacking bin
vertical transport
TS18 Track sensor 18 Stacking bin
vertical transport
TS19 Track sensor 19 Stacking bin
horizontal
transport
TS20 Track sensor 20 Stacking bin
horizontal
transport
TS21 Track sensor 21 Stacking bin
horizontal
transport
DC Check bin door open Stacking bin
BF1 Capture bin 1 full (document plate pushed fully down or Stacking bin
sensor reading blocked during last 5 plunges)
BE2 Capture bin 2 media present (reject bin) Reject bin
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1057 NCR SelfServ 84 ATM Service Manual
Escrow And Re-buncher (ERBM)(Bunch Feed variant
only)
The escrow unit consists of a tape type escrow capable of accepting and holding at
least 30 maximum size and thickness, conditioned checks. The escrow accept
checks in sequential order and holds them until the SCPM core module, as directed
by the application, issues a command to send the checks either to the SCPM
module for further processing or to the re-bunch unit for return to the customer.
At this point the escrow will feed the checks in reverse sequential order, one at a
time as directed by the core module.
The re-bunch unit will accept a minimum of 15 maximum length and thickness
conditioned checks. Checks will be transported to the re-bunch unit either directly
from the SCPM core module or from the escrow unit. The re-bunch unit will accept
individual checks, align them at their leading edges and then when directed,
transport the entire bunch back to the core module for return to the customer.
Rear Endorse Printer
The rear endorse printer is a single line printer utilizing a dot matrix print head
mounted in a fixed position.
To allow for the future extension of the character set based on existing passbook
fonts, the endorser font is installed using a download message. A total of 72
printable ASCII characters and the carriage return (CR) code are supported, as
shown below:
??????? !"#$%&'()*+,-./0123456789:;<=>?
@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`
The ASCII codes for lowercase alphabet characters are accepted by the endorser
but will be printed as uppercase characters. Any other ASCII character code, either
not shown in the above character set or not a valid control code, are printed as an
open square bracket "[".
Print is oriented along the length of the document at a fixed height of 30mm from
the document lower edge. The length of the endorse line is dependent upon the
length of the document with the only limitation being that no print should be
located within 5mm of the document edges. On the shortest document, 150mm, it
is possible to print up to 63 standard characters. For the longest document,
225mm, the maximum character count is 101.
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The default print start position is approximately 5mm from the trailing edge of the
document. Trailing space characters can be used to shift the first printable
character further from the trailing edge
Bin Module
The bin module, consisting of a stacking-type storage bin, reject bin and transport,
is located either below the main transport (P90e), at the rear of the main transport,
outside the security enclosure (P86) or above the main transport (6676)above the
main transport. It contains an independent drive system, driven and controlled
from the main SCPM module. The storage bin has a bin full sensor, whereas reject
bin does not.
The storage bin can contain at least 1000 items and will maintain document
orientation and sequence, except for poor condition documents. The reject bin is a
smaller gravity type bin with a capacity of around 30. Its capacity is less if it
contains severely conditioned curled or folded documents.
Specification
Checks
The SCPM is capable of handling checks that meet the following criteria:
Length 127mm (5”) to 225 mm (8.86”)
Height 63.5mm (2.5”) to 108mm (4.25”)
Thickness 0.076mm (0.003”) to 0.12mm (0.0047”)
Weight 75 g/m2 (20lb) to 105 g/m2 (28lb)
Power Requirement
The SCPM controller board, motors, solenoids, sensors, and peripheral devices
require the following dc voltage and currents:
Quiescent Current Peak Continuous Current
+24 V - constant 750 mA 8.0 A
The +24 V supply is sourced from the ATM power supply.
USB
The SCPM USB requirement is USB 2.0.
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Weight
Module Weight (kg) Weight (lbs)
Core Module 6.5 14
Short Infeed (bunch) 0.6 1.0
Feed (bunch) 2.1 4.5
ERBM 7.1 15.5
Stacking bin module 10.3 22.5
SCPM without bin module 16.3 36.0
Total SCPM (bunch feed) 26.6 59.0
Total SCPM (single feed) 19.5 43.5
TEST TOOLS
The following test documents are available to test the SCPM:
l MICR test document 484-0046074 and 484-0046075
l Image quality document 484-0050375
l Test Check packet 484-0050345.
ADJUSTMENTS
Configuration
The divert gate on the vertical transport controls the direction of movement of
checks from the core module into the bin. The gate lever can be set to CPM2, CPM3
or CPM4 configuration for Personas 86, Personas 90 and 66xx ATMs respectively
by fixing it in one of three holes in the frame. The correct position for 66xx ATMs is
shown below.
Diverter
Correct Diverter
Lock Position
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Module Configuration
From the System Application Main Menu, select the option Self-Service
Configuration, then select Set Device Configuration and choose Scalable Cheque
Processing Module. The following configuration options will be displayed:
Copy Module Load Files From Removable Media
User is prompted to enter a removable memory device containing CPM download
files. Any recognized download files are copied into the SCPM firmware directory,
after which an check is made to determine whether a firmware download is
necessary.
Display Version Number
Displays the SCPM version number, the Main Control Board revision number and
the version numbers of the currently downloaded Core Firmware, Main Firmware,
FPGA Configuration, Endorser Firmware, UDFD Firmware and Stacking Bin
Firmware load files. If an Escrow/Re-Bunch Module (ERBM) is present, then the
ERBM Firmware version number will also be displayed.
Display Module Information
Displays the part number and serial number (or equivalent) for each of SCPM
module that has this information available. Only the ERBM has an actual serial
number, the NCR built modules use a tracer number and build date to uniquely
identify them.
Copy SCPM Trace Logs to Removable Media
Allows copying of the low-level SCPM trace log files onto a removable memory
device for return to level-2 support for problem analysis. Starting with the
ScpmTrace.log file, the applet will copy any files found in the SCPM log folder:
C:\Program Files\NCR APTRA\USB Scalable Cheque Processing Module\Logs.
Mechanical Adjustments
Infeed
The nodding nose of the infeed can be adjusted to ensure correct alignment of the
feeder and infeed track guides. Correct alignment is when the infeed and feeder
track guides are level when viewed from the side.
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To make an adjustment:
1. Loosen the lock nut located on the underside of the feeder.
2. Using a flat-bladed screwdriver, turn the threaded shaft in to raise the infeed
or out to lower it.
3. Tighten the lock nut to secure the shaft in the required position.
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CONNECTOR ASSIGNMENT
Main Control Board
Connector Module Connector Module
J1 Endorser J13 Transport solenoids/motors
J2 Stepper J14 Upper camera
J4 Stacking bin J15 Feeder solenoids/motors
J5 MICR J16 UDFD (Ultra Sonic Double Feed Detect)
J6 ERBM J17 Advance motor
J7 MEI J18 Outfeed motor
J8 Transport sensor P1 Interlock
J10 Feeder/infeed sensor P2 Power
J12 Lower camera P3 USB
INTERNAL CABLES
The schematics in this section show the pin-to-pin connections of the main internal
cables of the SCPM.
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Transport Motor/Solenoids
UPR SOL
ENDMTR
J18-OUTFEEDER
TRANS SOL / MTR OUTFD MTR
LOW SOL
MICR
J5 SCPM MICR J1 MICR BOARD
Deskew/Feeder Harness
DSKVERT DSKWHOR
J15 DSK-FD J10-INFEED
FEEDMTR DSKWMTR SOL/MTR SENINFEEDSEN
J-17 ADVMTR
INFEED
FEEDSEN
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Infeed - Short
SHUT CLSD SHUT OPEN TS1
INFEED
SHUT SOL
INFDSOL
JUMPERS
PRESENT
TS2a TS3a
TS2b TS3b
THCKBNCH
Infeed - Medium
SHUT CLSD SHUT OPEN TS1
INFEED
SHUT SOL
INFDSOL
JUMPER
PRESENT
ONLY
TS2a TS3a
TS2b TS3b
THCKBNCH
Stacking Bin Panel Mount
J4 - STKBIN STKBIN MNT
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Stacking Bin Interface
STKBIN MNT J6-CPM_I/F
Stacking Bin Flag Sensors
EMPTY DOWN UP
J3-BIN_SENS BIN DOOR
SEN 5
TROUBLESHOOTING
This section contains error messages and their corrective actions.
Module Error States
The following error messages are reported by the module. Refer to the sections
“Module Replacement” and “Adjustments” for detailed instructions on FRU actions.
Module State Corrective Actions
Interlock Open Push SCPM fully back into ATM.
Inspect switch or harness for damage. Switch located behind square
cover beside escrow transport release catch.
Inspect power supply for damage.
Check for damage on control boards and repair.
Otherwise, replace the SCPM.
USB Check USB connections at SCPM, hub and PC core.
Disconnected Replace cable and retest.
Control board or USB port may be faulty. Replace FRU.
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Module State Corrective Actions
Firmware Download EEPROM image again.
Download Eliminate ESD or electrical noise.
Failure Inspect USB cable for damage.
Check for damage on control boards and repair.
Otherwise, replace the SCPM.
Device Try communications response again.
Communication Eliminate ESD or electrical noise.
Failure Inspect USB cable for damage.
Check for damage on control boards and repair.
Otherwise, replace the SCPM.
UDFD Identify and resolve connection problem or noise source affecting serial
Communication communication.
Failure If necessary, replace main module.
Endorser Identify and resolve connection problem or noise source affecting serial
Communication communication.
Failure If necessary, replace main module.
ERBM Identify and resolve connection problem or noise source affecting serial
Communication communication.
Failure If necessary, replace main module.
Stacking Bin Identify and resolve connection problem or noise source affecting serial
Communication communication.
Failure If necessary, replace storage module.
Core Module Remove foreign object, debris or jammed check from transport.
Jam
Core Module Inspect sensors and remove debris or clean dust with a dry, lint-free
Track Sensor cloth.
Fault Use Sensors diagnostic test and/or visual check to identify faulty sensor
or sensor harness. If damaged, repair if possible.
Check for damage on control boards and repair.
Otherwise, replace the FRU.
Core Module Inspect harnessing and moving parts to identify problem.
Electro-
Mechanical Fault
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Module State Corrective Actions
Shutter Jam Inspect the shutter mechanism.
Remove any documents present.
Inspect electrical connectors and cables.
Otherwise, replace infeed.
Infeed Jam Remove foreign object, debris or jammed check from infeed.
Infeed Track Remove debris or clean dust from infeed track senors (TS1-TS3 on
Sensor Fault bunch and TS1- TS5 on single) with a dry, lint-free cloth.
Use Sensors diagnostic test and/or visual check to identify faulty sensor
or sensor harness. If damaged repair if possible.
Check for damage on control boards and repair.
Otherwise, replace the infeed.
Infeed Electro- Inspect harnessing and moving parts in infeed to identify problem.
Mechanical Fault Repair or replace infeed.
Feeder Jam Remove foreign object, debris or jammed check from the feeder.
Feeder Track Remove debris or clean dust from feeder sensors (TS4 - TS6) with a dry,
Sensor Fault lint-free cloth.
Use Sensors diagnostic test and/or visual check to identify faulty sensor
or sensor harness. If damaged, repair if possible.
Check for damage on control boards and repair if possible. Otherwise,
replace the main module.
Feeder Electro- Inspect harnessing and moving parts in the feeder to identify problem.
Mechanical Fault Repair, or replace main module.
Endorser Ribbon Replace endorser ribbon.
Empty/Empty
Soon
ERBM Jam Remove foreign object, debris or jammed check from re-buncher. If jam
is in escrow, remove checks using ‘Enable’ diagnostic test.
ERBM Track Remove debris or clean dust from ERBM sensors (TS12 - TS15) with a
Sensor Fault dry, lint-free cloth. Use Sensors diagnostic test and/or visual check to
identify faulty sensor or sensor harness. Repair if possible. Check for
damage on control boards and repair if possible. Otherwise, replace the
bunch feed module.
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Module State Corrective Actions
ERBM Electro- Inspect harnessing and moving parts in re-buncher to identify problem.
Mechanical Fault Repair, or replace the bunch feed module.
ERBM Off-line Inspect ERBM to locate and remove jammed check. Clean sensors and
repair fault.
Check Bin Jam Remove foreign object, debris or jammed check from storage module
transport.
Check Bin Track Remove debris or clean dust from storage module sensors (TS17 - TS21)
Sensor Fault with a dry, lint-free cloth.
Use Sensors diagnostic test and/or visual check to identify faulty sensor
or sensor harness . If damaged repair, or replace storage module.
Check for damage on control boards and repair/replace FRU.
Check Bin Inspect harnessing and moving parts in storage module to identify
Electo- problem. Repair, or replace the storage module.
Mechanical Fault
Check Bin Door Close bin door. Inspect mechanism for damage. Remove debris or clean
Open dust from door closed sensor. Inspect sensor and sensor harness for
damage. If damaged repair, or replace storage module.
Capture Bin 1 Empty capture bin. If erroneous error message, clean bin full sensor,
Full/Full Soon inspect sensor and sensor harness for damage. If damaged repair, or
replace storage module.
Capture Bin 2 Empty reject bin.
Full/Full Soon
DIAGNOSTICS
Level 0 Diagnostics
A complete module startup is carried out in two phases, performed by two
completely separate pieces of firmware. The first phase is kernel diagnostics, FPGA
configuration and USB enumeration, then the second phase is a set of diagnostic
tests which initialize the hardware and perform a number of integrity tests to
ensure module readiness.
Four LEDs mounted on the main control board indicate the success or failure of
the SCPM start-up tests, as follows:
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First phase
●= LED lit
○ = LED not lit
LED Pattern Fault Description
1 2 3 4
○ ○ ○ ○ Successful start-up
1 1 1 1 Failed initialization
○ ○ ○ 1 CPU internal RAM test
○ ○ 1 ○ CPU XRAM test
○ ○ 1 1 CPU CODE execution RAM test
○ 1 ○ ○ Core EEPROM checksum test
○ 1 ○ 1 Main controlware EERPOM checksum test
○ 1 1 ○ FPGA EEPROM checksum test
○ 1 1 1 FPGA configuration
1 ○ ○ ○ Endorser controlware FLASH checksum test
1 ○ ○ 1 Stacking bin FLASH checksum test
1 ○ ○ 1 UDFD FLASH checksum test
1 ○ 1 1 ERBM communications test
1 1 ○ ○ Reserved
1 1 ○ 1 Reserved
1 1 1 ○ Waiting for USB connection
Second Phase
? = LED flashing
○ = LED not lit
LED Pattern Fault Description
1 2 3 4
○ ○ ○ ○ All tests successful
○ ○ ○ ? No interlocked +24 V
○ ○ ? ○ Track sensor fault detected
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LED Pattern Fault Description
1 2 3 4
○ ○ ? ? Item present in track
○ ? ○ ○ Shutter fault detected
○ ? ○ ? Infeed fault detected
○ ? ? ○ Transport step motor failure
○ ? ? ? MICR fault detected
? ○ ○ ○ Image system fault detected
? ○ ○ ? EPM fault detected (endorser)
? ○ ? ○ ERBM fault detected
? ○ ? ? UDFD fault detected (ultrasonic double feed detect)
? ? ○ ○ SBM fault detected (stacking bin)
? ? ○ ? SCPM fault detected (core module)
Device Self Test
The SCPM device self test can be accessed via Device Self Tests on the System
Application Main Menu.
Bunch Feed with Escrow Variant
1. Clears the device and performs an integrity check. If this is unsuccessful,
returns status of ‘Fail’.
2. Prompts the user to insert a minimum of 4 items to test all document paths,
and a maximum of 30. If no media is detected within the 15 second time
limit, disables the device and terminates the test with status of ‘Not
Completed’.
3. Scans all media and moves it to the escrow.
4. Displays the front image and MICR codeline of each item scanned for 1
second.
5. Ejects the last item entered back to the user.
6. Empties the escrow by moving each item in turn as follows:
l move one item to rebunch mechanism
l endorse next item with test pattern, re-image and move to stacking bin
l display endorsed back image of last item and endorse next item and move to
reject bin.
l repeat steps until escrow is empty.
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1071 NCR SelfServ 84 ATM Service Manual
7. Returns items that were moved to rebuncher to the user.
8. Displays a summary screen for 2 seconds indicating how many items were
ejected, captured in each bin or bunch returned.
Single Feed
1. Clears the device and performs an integrity check. If this is unsuccessful,
returns status of ‘Fail’.
2. Prompts the user to enter an item. If no media is detected with the 15
second time limit, the disables the device and terminates the test with status
of ‘Not Completed’.
3. Displays the front image and MICR code line for 5 seconds. When run on an
EOP only the MICR code line is displayed.
4. Displays the rear image for 5 seconds. When run on an EOP, this step is not
performed.
5. The rear of the item is endorsed with a test pattern.
6. Issues an Eject command and prompts the user to take the item. If the item
is not taken within the 15 second time limit, cancels the Eject command and
captures the document in the stacking bin.
Device Diagnostic Tests
The following diagnostics tests for the SCPM can be accessed via Device
Diagnostics on the System Application Main Menu.
Note: Tests that can be looped are indicated by an asterisk (*).
Enable
The behaviour of the test depends on the SCPM hardware configuration:
Bunch Feed
The user is prompted to insert a bunch of up to 30 items. If media is entered within
15 seconds, all items entered are MICR read, imaged and moved into escrow. If no
is media entered within the time limit, the device is disabled, the message ‘No
media entered’ is displayed and a Not Complete status is returned.
Single Feed
The user is prompted to insert a single item. If media is entered within 15 seconds,
it is scanned and staged within the module. If no is media entered within the time
limit, the device is disabled, the message ‘No media entered’ is displayed and a Not
Complete status is returned.
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For all configurations
If the media is successfully placed in escrow or staged then a Complete status is
returned. If an item jams, the message ‘Unable To Enable’ is displayed and a Not
Complete status is returned.
Eject
Any items in the feeder, core module or rebunch mechanism are returned to the
user, in that order. As each item or bunch reaches the shutter opening a prompt is
displayed indicating where the media came from and asking the user to remove it.
If the media is taken, the prompt is removed and a ‘Media Taken’ message is
displayed. This media present and take cycle continues until all media has been
returned to the user. Once all media is ejected and removed a Complete status is
returned.
If the media is not taken within 15 seconds, the prompt is removed and the
document is retracted far enough into the infeed, to allow the shutter to close. The
message ‘Media Not Taken’ is displayed and a Not Complete status is returned.
If at the start of the test there is no document present in the transport, a message
is displayed indicating ‘No document present’ and a Not Complete status is
returned.
Endorse, Image and Capture
A test string (alphabet in capitals) is printed on the rear of the current document.
The item will then be imaged and then moved into Capture Bin 1.
For an SCPM without escrow, the current item will be staged in the track. If there is
an escrow then the current item will be the next item moved out of escrow.
If the item is successfully placed into the bin then a Complete status is returned.
If the document jams during the capture, the message ‘Unable To Capture’ is
displayed and a Not Complete status is returned.
If there is no document present the message ‘No document present’ is displayed
and a Not Complete status is returned.
Capture Bin 1
The current item is moved into Capture Bin 1 (stacking bin). For an SCPM without
escrow, the current item will be staged in the track. If there is an escrow then the
current item will be the next item moved out of escrow.
If the item is successfully placed into the bin then a Complete status is returned.
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If the document jams during the capture, a message is displayed indicating ‘Unable
To Capture’ and a Not Complete status is returned.
If there is no document present a message is displayed indicating ‘No Document
Present’ and a Not Complete status is returned.
Capture Bin 2
The current item is moved into Capture Bin 2 (reject bin). For an SCPM without
escrow, the current item will be staged in the track. If there is an escrow then the
current item will be the next item moved out of escrow.
If the item is successfully placed into the bin then a Complete status is returned.
If the document jams during the capture, the message ‘Unable To Capture’ is
displayed and a Not Complete status is returned.
If there is no document present the message ‘No Document Present’ is displayed
and a Not Complete status is returned.
Rebunch
This test is only available on the bunch variant.
One item is transported from escrow to the rebunch mechanism. If the item is
successfully placed into the rebunch mechanism then a Complete status is
returned.
If the item jams, the message ‘Unable To Rebunch’ is displayed and a Not Complete
status is returned.
If there is no media in escrow the message ‘No Document Present’ is displayed and
a Not Complete status is returned.
Clear
Runs the transport to make sure it is clear of documents. Any items found in the
transport are moved to Capture Bin 2 if it is configured, otherwise items are moved
to Capture Bin 1.
After the transport has been run, if all sensors are clear, the message ‘Device Clear’
is displayed and a Complete status is returned. Otherwise the message ‘Device
Jammed’ is displayed and a Not Complete status is returned.
If the SCPM is configured with an ERBM the completion message will include the
status of Escrow and the Rebunch mechanism. Each will be reported as either
Empty or Not Empty.
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Display Front Image
Opens a window displaying the most recent front image taken. A key press
terminates the test. If no front image has been taken the message “No Image To
Display” message is displayed.
Display Back Image
Opens a window displaying the most recent front image taken. A key press
terminates the test. If no front image has been taken the message “No Image To
Display” message is displayed.
Sensors *
Displays the current state of the shutter and all track sensors.
Shutter *
Causes the shutter to open and close once.
Feeder Cycle *
This test is only on the bunch feed variant.
If no checks are detected in the transport, sensors are calibrated and all motors
are exercised. Any errors detected during the test will be reported.
Deskew Cycle *
This test exercises the de-skew to allow observation of the mechanism in
operation, it does not diagnose problems or report errors.
First the DC motor is activated, then after 1 second both solenoids are activated.
After another second the motor is turned off and both solenoids are deactivated.
Endorser Cycle *
This test exercises the endorser motors to allow observation of the mechanism in
operation, it does not diagnose problems or report errors.
The endorser ribbon motor will be run continuously during the 3-second test cycle.
Solenoid *
This test exercises the solenoid to allow observation of the mechanism in
operation, it does not diagnose problems or report errors.
This test will sequentially activate and deactivate any solenoids within the SCPM
device.
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Transport Motor *
This test exercises the transport to allow observation of the mechanism in
operation, it does not diagnose problems or report errors.
This test causes all the motors associated with the infeed, feeder and main
transport to cycle on and off in alternating directions. The motors will run in one
direction for 2 seconds stop for 1 second and the run in the opposite direction for
2 seconds. When the cycle is completed all motors and solenoids are powered off.
Stacking Bin Integrity *
This test calibrates sensors, exercises the transport and performs a full bin plunge
cycle. Any errors detected during the test will be reported.
Escrow/Rebunch Integrity *
This test is only available on the bunch variant.
The test calibrates sensors and exercises all motors. Any errors detected during
the test will be reported.
Device Integrity *
This test performs a full integrity test of all modules in the SCPM, including a full
plunge cycle on the stacking bin. It does not perform a test transaction and no
check will be entered. Any errors detected during the test will be reported.
Run to Run *
The command sequence included in the Run to Run test depends on the SCPM
hardware configuration.
Multi-Cheque with Escrow:
l Enable (a bunch of up to 30 items can be entered)
l Repeat
l Endorse, Image and Capture
l Display Front Image
l Display Back Image
until the escrow is empty.
Single Cheque:
l Enable
l Display Front Image
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l Display Back Image
l Endorse, Image and Capture
LEVEL 3 DIAGNOSTICS
S_Data
The S_DATA returned for the SCPM are:
S_DATA Meaning
00 GOOD (No error, continue to use)
01 ROUTINE (Minor fault, continue to use and log error information)
02 WARNING (May require attention, continue to use and log error information)
03 SUSPEND (Do not use device for application-defined time period)
04 FATAL (Requires immediate attention)
Tallies
The tallies are incremented by one (1) when the appropriate condition occurs
during diagnostic and normal use. The SCPM tallies are as follows:
NUM DOCS Number of checks entered (Enable count) 0
TRANFAIL Number of inconvenience faults 1
TRANSACT Number of checks processed successfully 2
INVMEDIA Number of invalid media detections 3
DBL FEED Number of double feed detections 4
TRAN CLR Number of checks cleared from transport to a bin (using Clear 5
command)
TAKEN Number of checks returned (Taken count) 6
BIN 1 Number of checks captured to bin 1 7
BIN 2 Number of checks captured to bin 2 8
BIN 3 Number of checks captured to bin 3 9
SHUT OPS Number of shutter operations 10
EN CHARS Number of endorser characters printed 11
PRN FAIL Number of endorsement printer faults 12
IMG FAIL Number of image processing failures 13
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DSKWFAIL Number of de-skew failures 14
MICRFAIL Number of MICR reader failures 15
TJ INFD Number of jams at in-feed 16
TJ DSKEW Number of jams at de-skew 17
TJ CAM Number of jams at camera 18
TJ ENDRS Number of jams at endorser 19
TJ NOSEN Number of jams with no track sensors blocked 20
TJ OUTFD Number of jams at out-feed 21
TJ MICR Number of jams at MICR 22
FATALSOH Number of out-of-service faults 23
COMMSERR Number of comms errors 24
USBRESET Number of USB resets 25
COMSTOUT Number of comms timeouts 26
SHUTJAMO Number of shutter open jams 27
SHUTJAMC Number of shutter closed jams 28
STRTDATE Start date for tally counts 29
TJ SBIN Number of jams at stacking bin 30
SBN1FAIL Number of stacking bin-1 failures 31
SBN3FAIL Number of stacking bin-3 failures 32
ERROR CODES
M_Status and M_Data
Refer to the NCR publication B006-6273, 56XX/Personas Self-Service Diagnostic Status
Code Notebook - Volume 2 for information on M_STATUS and M_DATA codes.
MODULE REMOVAL AND REPLACEMENT
The procedures in this section describe the removal and replacement of Field
Replaceable Units of the SCPM.
The FRUs are:
l Bin module
l Infeed
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l Feeder
l ERBM
l Core module.
To remove any FRU apart from the bin module, the SCPM must first be removed
from the ATM. Remove the bin module to reduce the weight of the SCPM prior to
removing it from the ATM.
Once out of the ATM, lay the SCPM on its side, so that the belts and gears are
underneath and the jam clearance access points are facing upwards.
When removing and replacing the SCPM in a 6632 with restricted side or rear
access, a 10mm socket with at least 30 mm reach will be required to access the
rear mounting tray screw.
Bin Module
To remove the bin module from the SCPM:
1. Disconnect the stacking bin harness (STK BIN MNT) from the connector on
the rear of the SCPM.
Note: Once disconnected, the harness should be tucked inside the plastic
cover on the back of the bin, to avoid trapping and damaging the harness
when the bin assembly is re-fitted to the SCPM.
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2. Remove the two M6 screws and one M4 screw securing the bin module to
the baseplate, then remove the bin.
When re-fitting the bin, check that it is aligned to the core module correctly: it
should mesh with the transport track guide alignment fingers.
Infeed (Bunch)
To remove the infeed from the SCPM:
1. Disconnect the infeed harnessing on the right-hand side of the infeed.
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2. Open feeder top guide.
3. Tilt infeed up from the front until the keyhole on the left-hand side lines up
with the pin.
4. Slide the infeed off the pin.
When re-fitting the in-feed, check that it is aligned to the feeder correctly: the
infeed and the feeder track guides should be level when viewed from the side.
Feeder
To remove the feeder from the SCPM:
1. Remove the infeed and ERBM as described in this section.
2. Disconnect the feeder harnessing from the right-hand side of the feeder.
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3. Remove the two M6 screws securing the feeder to the baseplate and remove
the feeder.
ERBM
To remove the ERBM from the SCPM:
1. Disconnect the ERBM harnessing from the board.
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2. Remove the two M6 screws securing the ERBM to the baseplate.
3. Remove the slotted ERBM support post, then remove the ERBM from the
baseplate.
Core Module
The core module is what remains, including the baseplate, when all the other FRUs
have been removed.
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BAD ACTOR CHECKLIST AND ALIGNMENT
INSTRUCTIONS
Introduction
These checklists cover areas that are known to give problems with SCPM in 6632,
6634, and 6638 units. These checklists also describe the recommended resolution
and must be read in sequence.
Note: Power down the ATM before removing or replacing any FRU. Restore power
to the ATM at a suitable point.
Reference Documents
Bulletin 2009-0021: 6 Point Checklist for SCPM and BNA Shutter Alignment
B006-6589-C000: NCR SelfServ 32 Installation Guide
B006-6585-C000: NCR SelfServ 32 ATM Site Preparation
B006-6584-B000: NCR SelfServ 34 Installation Guide
B006-6586-C000: NCR SelfServ 34 ATM Site Preparation
B006-6609-E000: NCR SelfServ 38 Installation Guide
B006-6592-D000: NCR SelfServ 38 ATM Site Preparation
Tools Required
l USB Keyboard
l 7 mm Nut Driver
l 10 mm Nut Driver
l 10mm open ended spanner
l 10mm socket and racket wrench (250mm long)
l #2 Flat blade screwdriver
l #2 Posidrive screwdriver
l Flashlight
l Service USB Dongle to enter System Application (Diagnostics)
l 484-0050345 PACKET-TEST CHECK 1 PACKET=560
l 484-9000989 DECK-TEST
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l Set square with at least a 300 mm (12 in.) length blade and a maximum handle
length of 190 mm (7.5 in.) - for the 6638 only
6632 and 6634 Checklist and Alignment Instructions
The following procedures apply to SCPMs fitted to 6632 and 6634 units. Perform
the following to determine the areas that give problems in SCPM for the 6632 and
6634.
1. Revision Level of SCPM FRUs
Check the 10 digit number on each of the SCPM FRUs to determine if FRO activity is
carried out.
If the FRU part numbers do not correspond to items in the table below, continue
with the adjustments as described in this document. Order the correct FRUs and
retain this document for reference when installing them. The part numbers should
be as listed below in the table or a higher part number
6632 FRU Part Numbers:
Assembly - SCPM Core Module 484-0100184
Assembly - SCPM Bunch Feed 484-0100185
Module
Assembly - SCPM Short Infeed 484-0100083
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6634 FRU Part Numbers:
Assembly - SCPM Core Module 484-0100184
Assembly - SCPM Bunch Feed 484-0100185
Module
Assembly - SCPM Short Infeed 484-0100083
Assembly - SCPM Mid Infeed 484-0100084
Assembly - SCPM LongInfeed 484-0100085
Location of Part Numbers:
Bunch Feeder Infeed
Transport
2. Log Book and Devlogs
If there is a log book at the ATM, check its history for guidance regarding any SCPM
faults that have occurred.
Pull the hardware devlogs and provide them to the RTSS or call initiator.
3. SCPM Tray
Check that the correct version of SCPM tray is fitted. This can be identified by the
bright orange handle.
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4. SCPM Racking
Make sure the SCPM racks in and out smoothly with no jamming. If this is not the
case, identify the cause and correct it.
5. SCPM In-feed Transport Alignment
Check that the in-feed transport on the SCPM is horizontal to the main SCPM
device with the device racked out of the product. If required, adjust the in-feed
transport until it is horizontal to the main SCPM device.
The nodding nose of the in-feed can be adjusted to ensure correct alignment of the
feeder and in-feed track guides. Correct alignment is achieved when the in-feed
and feeder track guides are level when viewed from the side.
To make an adjustment, follow these steps:
1. Loosen the lock nut located on the underside of the feeder.
2. Using a flat-bladed screwdriver, turn the threaded shaft in or out as
required.
3. Tighten the lock nut to secure the shaft in the required position.
6. SCPM In-feed Transport Engagement
Check that when the SCPM is racked home or fascia closed that the pin on the in-
feed is correctly picked up by the alignment bracket. If this is not the case, re-align
the in-feed transport as described in the previous section. The image below shows
the pin correctly located.
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7. Fascia Alignment (6632 only)
Check that the fascia closes properly. Look closely at the way the fascia closes onto
the shutter area. If the fascia applies pressure to the infeed shutter area this might
cause shutter jam/alignment problems.
8. Shutter Test
Perform the tests as detailed in the '6 Point Checklist for SCPM and BNA Shutter
Alignment - Bulletin 2009-0021' with emphasis on those listed below.
1. With the SCPM racked out, override the SCPM interlock.
2. Turn on the SCPM shutter test by selecting Page Down (9), Loop On then
Shutter (5). Ensure that the shutter opens and closes. The clicking as the
shutter opens and closes will be clearly audible. Stop the test after 5 cycles.
3. Rack home the SCPM and close the fascia. Make sure the fascia is properly
locked.
4. Turn on the SCPM shutter test by selecting Page Down (9), Loop On then
Shutter (5). Ensure that the shutter opens and closes. The clicking as the
shutter opens and closes will be clearly audible.
5. Stop the this test after 5 cycles, rack the SCPM fully out and then rack it
home and carryout the above shutter test again for 5 cycles. If all is well
move to next section.
6. If the shutter should fail this test, then adjust the SCPM mounting away from
the fascia in 0.5 mm increments until the shutter test passes (refer to SCPM
Mounting Adjustment section).
9. SCPM Mounting Tray Adjustment
If required in the shutter test, the position of the SCPM mounting tray can be
adjusted.
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Four hex headed screws are used to secure the SCPM mounting tray to the top of
the safe. Two are located at the rear of the mounting tray and two are located at
the front.
To access the screws, follow these steps:
1. Remove the side panel nearest to the SCPM.
2. If the side panel cannot be removed, the furthest securing screws can be
reached using a 1/2in drive socket wrench with a reach of 10 inches or more.
3. For rear access units, release from the rear and remove the display and
bezel from the front of the unit.
Adjustment Procedure
1. Using a pen, mark the top of the safe with the current position of the tray.
2. Partially rack out the SCPM module and slacken the furthest two securing
screws.
3. Fully rack the SCPM back into the unit and make sure it is latched. Slacken
the nearest two securing screws.
CAUTION
Do not remove the screws.
Removing the screws will allow the SCPM module to drop to the floor, causing
injury or damage to the module.
1. For a rear access unit, move the tray back 0.5 mm relative to the line made in
step one. For a front access unit, move the tray in 0.5 mm relative to the line
made in step one.
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2. Tighten the nearest two securing screws (without unlatching the SCPM).
Partially rack out the SCPM and tighten the furthest securing screws.
3. Rack the SCPM home, make sure it is latched and continue with the shutter
test.
Completing the Adjustment Procedure
1. After the shutter test is complete, make sure all the screws are tightened.
2. Re-mark the position of the tray on top of the safe. This will serve as
reference in future to confirm that the device has not changed position.
3. Replace any parts removed from the unit.
Post Adjustment Testing
As verification of the above procedure the following conditioned media tests
should be carried out.
10. Media Preparation and Testing
Carry out a Conditioned Media Test as described in the bulletin '6 Point Checklist
for SCPM and BNA Shutter Alignment - Bulletin 2009-0021'.
If any of the tests should fail, adjust the SCPM mounting away from the fascia in
0.5mm increments until the test passes.
11. Run to Run Test
Carry out a Multiple Check Test as described in the bulletin '6 Point Checklist for
SCPM and BNA Shutter Alignment - Bulletin 2009-0021'.
12. Camera Test
Test Procedure. Use SYSApp diagnostics to verify the cameras are working
properly. Ensure the images are verified by running the display front and display
rear images from the customer display. Other than cleaning any dust off of the
camera lens and verifying the cables are properly seated, there are no adjustments
for camera quality or functionality. If a good image can not be obtained, the SCPM
Core Module must be replaced.
Note: The only approved cleaning materials for the SCPM camera are the
following:
l Canned air, 10 oz.
Systemedia Stock No. 526487
l Cleaning swab, 6 inch flat plastic with felt cleaning area.
Systemedia Stock No. 523396, NCR Part No. 484-051295
Transfer control back and return to the ATM.
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13. Completing the Adjustment Procedure
1. Ensure that all screws are tightened.
2. Replace any part removed from the unit.
3. Clear all errors. Using the CE USB Diagnostic Dongle, access SysApp.
4. Select Device Status (5) and verify any errors.
5. If there are errors select the option "clear all" For each device that had errors
the device self test will be performed.
6. For the SCPM is there were errors the self test will ask for 4 documents to be
entered and then 2 will be binned and 2 will be returned.
7. If this passes successfully the errors will no longer be reported in the device
status list.
8. Exit SysApp.
9. As appropriate, follow the Bank's procedure for verifying operation before
returning to normal use. ( such as resetting the "Check-In" retract count and
reset to "0" )
10. Fill out the reporting form in the next section and submit.
Checklist Summary
Once checks have been carried out, complete the following checklist and return to
RTSS, FSM or whoever initiated this call. Tick box if check completed satisfactorily
or cross if check not completed with reasons or issues experienced.
Checklist Check or Cross
1. Revision levels of SCPM FRUs confirmed as meeting those of FRO
2. Log book history checked
3. SCPM tray version checked
4. SCPM racking checked
5. SCPM in-feed transport alignment checked and adjusted as necessary
6. SCPM in-feed transport engagement checked and adjusted as necessary
7. Fascia alignment checked and adjusted as necessary (6632 only)
8. Shutter test successfully completed
9. Conditioned media test successfully completed
10. Run to run test completed successfully
11. Camera tested successfully
12. Completing the adjustment procedure
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6638 Checklist and Alignment Instructions
The following procedures apply to SCPMs fitted to 6638 units. Perform the
following to determine the areas that give problems in SCPM for the 6638.
1. Revision Level of SCPM FRUs
Check the 10 digit number on each of the SCPM FRUs to determine if FRO activity is
carried out.
If the FRU part numbers do not correspond to items in the table below, continue
with the adjustments as described in this document. Order the correct FRUs and
retain this document for reference when installing them. The part numbers should
be as listed below in the table or a higher part number
6638 FRU Part Numbers:
Assembly - SCPM Core Module 484-0100184
Assembly - SCPM Bunch Feed Module 484-0100185
Assembly - SCPM Short Infeed 484-0100083
Location of Part Numbers:
Bunch Feeder Infeed
Transport
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2. Log Book and Devlogs
If there is a log book at the ATM, check its history for guidance regarding any SCPM
faults that have occurred.
Pull the hardware devlogs and provide them to the RTSS or call initiator.
3. General Environment
Inspect and confirm that all power, communication and alarm cables do not
interfere with the operation or racking of the SCPM module. If they do, then correct
in accordance with the revised 'NCR SelfServ 38 Installation Guide' - B006-6609-
E000. (Rev C or later)
Make sure any swarf or residue from the installation process has been removed
from the safe enclosure and sidebox.
4. Inner Fascia Gasket
Make sure the gasket around the inner fascia, which the outer fascia closes
against, is present. The gasket must be fitted with the join at the top to prevent
moisture ingress. If it isn't, remove the gasket and re-fit correctly.
5. Screws on LHS of SCPM
Make sure the metalwork on the LHS of the SCPM does not foul on the inner fascia
gasket when racking. If the combi-head screws are fouling, then change the screws
to countersunk head.
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6. SCPM Tray
Check that the correct version of SCPM tray is fitted. This can be identified by the
bright orange handle, as shown below.
7. Outer Fascia Opening and Closing
The outer fascia should close and latch at both sides by applying pressure in the
centre of the fascia, near the lock.
1. Check the inner fascia sits correctly within the aperture in the outer fascia.
As the outer fascia is closed it should not overly "pull" on the rubber gasket.
If required, adjust the height of the inner fascia by loosening the M6 nuts
retaining the tray to its slides and fit a spacer (445-0720240) to the front slide
stud on both sides. (Underside of Tray)
2. Make sure the rubber fascia "bump stops" on the lower edge of the fascia
are set properly to achieve:
l Fascia closing securely with minimum force.
l Clearance of SCPM shutter when the fascia is closed.
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Screw the "bump stops" inwards so that the outer fascia closes correctly with
minimal force. Then adjust the three "bump stops" outwards until any excessive
gap between inner and outer fascia is removed. A small gap is permissible as long
as the gasket is being compressed. You should not be able to easily force a credit
card into gap between inner and outer fascia along bottom edge.
3. Check the position and operation of the latch mechanism on the left and
right side of the fascia. If required, loosen the 2 x M6 bolts securing the
fascia latches and adjust the position downwards, away from the fascia. Re-
tighten the M6 bolts and re-check the fascia closing operation.
4. Check the BNA engages properly with fascia insert and alignment bracket. If
the bracket is bent or damaged, replace the bracket with part 445-0712898
or later.
8. Sidebox Squareness Relative to the Safe
1. Before commencing any measurements of the ATM, check that the
installation guidelines have been adhered to with regard to levelling of the
safe, with load bearing shims only under the safe if required.
Also, ensure that the channel which forms the base of the sidebox on the
side of the safe has been secured to the plinth with the appropriate fixings. If
they are not present then obtain and fit them as detailed in the Installation
Guidelines.
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2. Position the set square as shown below. You will find that due to the bend
radius of the channel that you are unable to position the set square in the
optimum manner. Ensure that the left hand side of it is not sitting on the
bend; also check that the handle is sitting flush on the base of the sidebox
and tight against the front of it. (Ensure no debris is between set square and
base of the sidebox).
It will help you if the set square handle is secured in place using Blue-Tack, or
similar, while you take the dimensions.
It may also help if the set square is left in position while the levelling of the
ATM is carried out to give a guide as to when a level state has been achieved.
Note: On more recent units the set square will need to be positioned on top
of the front edge rather than the base of the sidebox due to engineering
changes.
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3. Using the ruler, measure the distance from the safe wall to the top edge of
the set square blade as shown below and take a note of this dimension.
4. Take another measurement from the safe wall to the bottom of the set
square blade as shown below and take a note of this dimension.
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5. If the dimensions taken in steps 3 & 4 are identical, then the ATM has been
installed correctly and you should proceed to section 4 (SCPM In-feed
Transport Alignment), otherwise continue with steps 6 to 11.
6. Prior to carrying out the following adjustments, the resident securing bolts
must be released sufficiently enough to allow the adjustments to be made
without causing any further damage to the ATM.
If you require a crowbar to aid the insertion of the shims, take care when
using it on the sidebox side of the ATM.
7. If the dimensions taken in steps 3 & 4 vary in the following manner, then
take the appropriate remedial action required.
l The top dimension is greater than the bottom dimension.
This indicates that, whilst the safe may be level, the sidebox is leaning away
from the safe - especially if it is bolted down hard. The right hand side of the
sidebox probably requires raising with shims to make the two measurements
identical. Refer to the Installation Guide for assistance.
l The top dimension is less than the base dimension.
This may indicate that the appropriate shims were not installed in the correct
position (the right hand corners of the ATM safe). Refer to the Installation
Guide for assistance.
8. After making the appropriate adjustment, use the set square to verify that
any adjustments made have eliminated the problem.
9. Re-tighten the security bolts loosened prior to the adjustments, taking care
that the bolts located in the channel are not over tightened.
10. Re-check that the sidebox is still in the correct position.
11. Make sure that any of the sealant that was removed to assist the insertion of
the shims is repaired.
9. SCPM In-feed Transport Alignment
Check that the in-feed transport on the SCPM is horizontal to the main SCPM
device with the device racked out of the product. If required, adjust the in-feed
transport until it is horizontal to the main SCPM device.
The nodding nose of the in-feed can be adjusted to ensure correct alignment of the
feeder and in-feed track guides. Correct alignment is achieved when the in-feed
and feeder track guides are level when viewed from the side.
To make an adjustment, follow these steps:
1. Loosen the lock nut located on the underside of the feeder.
2. Using a flat-bladed screwdriver, turn the threaded shaft in or out as
required.
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3. Tighten the lock nut to secure the shaft in the required position.
10. SCPM In-feed Transport Engagement
Check that when the SCPM is racked home or fascia closed that the pin on the in-
feed is correctly picked up by the alignment bracket. If this is not the case, re-align
the in-feed transport as described in the previous section. The image below shows
the pin correctly located.
11. Shutter Test
Perform the tests as detailed in the '6 Point Checklist for SCPM and BNA Shutter
Alignment - Bulletin 2009-0021' with emphasis on those listed below.
1. With the SCPM racked out, override the SCPM interlock.
2. Turn on the SCPM shutter test by selecting Page Down (9), Loop On then
Shutter (5). Ensure that the shutter opens and closes. The clicking as the
shutter opens and closes will be clearly audible. Stop the test after 5 cycles.
3. Rack home the SCPM and close the fascia. Make sure the fascia is properly
locked.
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4. Turn on the SCPM shutter test by selecting Page Down (9), Loop On then
Shutter (5). Ensure that the shutter opens and closes. The clicking as the
shutter opens and closes will be clearly audible.
5. Stop the this test after 5 cycles, rack the SCPM fully out and then rack it
home and carryout the above shutter test again for 5 cycles. If all is well
move to next section.
6. If the shutter should fail this test, then adjust the SCPM mounting away from
the fascia in 0.5 mm increments until the shutter test passes (refer to SCPM
Mounting Tray Adjustment section in the 6632 and 6634 Checklist).
Post Adjustment Testing
As verification of the above procedure the following conditioned media tests
should be carried out.
12. Media Preparation and Testing
Carry out a Conditioned Media Test as described in the bulletin '6 Point Checklist
for SCPM and BNA Shutter Alignment - Bulletin 2009-0021'.
If any of the tests should fail, adjust the SCPM mounting away from the fascia in
0.5mm increments until the test passes.
13. Run to Run Test
Carry out a Multiple Check Test as described in the bulletin '6 Point Checklist for
SCPM and BNA Shutter Alignment - Bulletin 2009-0021'.
14. Camera Test
Test Procedure. Use SYSApp diagnostics to verify the cameras are working
properly. Ensure the images are verified by running the display front and display
rear images from the customer display. Other than cleaning any dust off of the
camera lens and verifying the cables are properly seated, there are no adjustments
for camera quality or functionality. If good image can not be obtained, the SCPM
Core Module must be replaced.
Note: The only approved cleaning materials for the SCPM camera are the
following:
l Canned air, 10 oz.
Systemedia Stock No. 526487
l Cleaning swab, 6 inch flat plastic with felt cleaning area.
Systemedia Stock No. 523396, NCR Part No. 484-051295
Transfer control back and return to the ATM.
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15. Completing the Adjustment Procedure
1. Ensure that all screws are tightened.
2. Replace any part removed from the unit.
3. Clear all errors. Using the CE USB Diagnostic Dongle, access SysApp.
4. Select Device Status (5) and verify any errors.
5. If there are errors select the option "clear all" For each device that had errors
the device self test will be performed.
6. For the SCPM is there were errors the self test will ask for 4 documents to be
entered and then 2 will be binned and 2 will be returned.
7. If this passes successfully the errors will no longer be reported in the device
status list.
8. Exit SysApp.
9. As appropriate, follow the Bank's procedure for verifying operation before
returning to normal use. ( such as resetting the "Check-In" retract count and
reset to "0" )
10. Fill out the reporting form in the next section and submit.
Checklist Summary
Once checks have been carried out, complete the following checklist and return to
RTSS, FSM or whoever initiated this call. Tick box if check completed satisfactorily
or cross if check not completed with reasons or issues experienced.
Checklist Check or
Cross
1. Revision levels of SCPM FRUs confirmed as meeting those of FRO
2. Log book history checked
3. General environment checked
4. Inner fascia gasket checked and re-fitted if necessary
5. SCPM side screws checked and replaced if necessary
6. SCPM tray checked
7. Outer fascia opening and closing checked
8. Sidebox squareness checked and adjusted as necessary
9. SCPM in-feed transport alignment checked and adjusted as necessary
10. SCPM in-feed transport engagement checked and adjusted as
necessary
11. Shutter test successfully completed
12. Conditioned media test successfully completed
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Checklist Check or
Cross
13. Run to run test completed successfully
14. Camera tested successfully
15. Completing the adjustment procedure
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SCALABLE DEPOSIT MODULE 2
INTRODUCTION
The Scalable Deposit Module 2 (SDM2) allows cash and cheque (check) items to be
accepted, imaged for purposes of cash recognition or cheque image exchange and
held in escrow for application validation before being stored.
The SDM2 accepts bunches of up to one hundred mixed cash and cheque items,
and can capture media which has been moved to the rebuncher, can endorse
returned cheques and has scalable bin configurations.
Note: The bunch maximum of one hundred items can be reduced via the
customer application.
Deposit validation
module (DVM) Feeder Tiltenator Infeed
MICR De-skew
Bunch return
Rebuncher Endorser
Escrow
Garage Six-way diverter
Retract bins Jam clearance bin
Storage bins
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CAUTION
Hazardous moving parts; keep fingers and other body parts
clear of the SDM2 while in operation.
Specification
Item Criteria
The SDM2 is capable of handling items that meet the following criteria, including
polymer currency:
Length 120mm (4.75") to 225 mm (8.86”)
Height 60mm (2.36") to 108mm (4.25”)
Thickness 0.076mm (0.003”) to 0.14mm (0.0055”)
Weight 75 g/m2 (20lb) to 105 g/m2 (28lb)
Power Requirement
The SDM2 controller board, motors, solenoids, sensors, and peripheral devices
require the following dc voltage and currents sourced from the ATM power supply:
l +24 V power supply, sized to handle 6A current or greater
l protected by LittleFuse model 0230.005 (5.0A slo-blow), or UL listed
equivalent.
USB
The SDM2 USB requirement is USB 2.0.
DESCRIPTION
The SDM2 consists of the following functional areas:
l Infeed
l Core module:
l Tiltenator
l Feeder (separator + de-skew)
l Vertical transport
l Bunch return transport
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MICR (magnetic ink character recognition) reader , located in vertical
l
transport
l Endorser
l Rebuncher
l Deposit validation module (DVM)
l Escrow
l Capture bin module (CBM):
l Garage:
l Capture bins
l Transport guides
l Storage bins
l Jam clearance bin
l Lower transport including six-way diverter.
Infeed
The infeed accepts a bundle of up to one hundred mixed cash or cheque items
then transports it, as a bunch to the feeder. The infeed includes an optional metal
detect sensor.
There are four different infeed lengths used by different ATM classes/variants:
l Short infeed
l Mid-short infeed
l Mid-long infeed
l Long infeed
Core Module
Tiltenator
A tilting transport which connects the infeed to the feeder for notes on the way
into the SDM2 and to the bunch return transport for notes being returned to the
customer. The tiltenator and infeed can adjust to squeeze and compress a bunch
of documents.
Feeder
The feeder consists of the separator and de-skew. It receives items from the infeed
via the tiltenator and strips items from the bunch with the top rollers in the
separator. Items are then individually fed to the de-skew mechanism for
alignment. If the transaction is cancelled, or a feed jam occurs, the feeder will
attempt to return any un-separated media back to the customer.
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Double Feed Detect
An ultrasonic double feed detect (UDFD) sensor is located immediately after the
separation rollers. Double items are reversed through the separation rollers and
another attempt at separation occurs. If this fails, the items are returned to the
customer.
De-skew Mechanism
The de-skew mechanism aligns the bottom edge of the item with a reference
surface to ensure that the total skew does not exceed the requirements for correct
MICR reading and cash and cheque recognition.
Thick Item Detect
An optical track sensor, downstream of the UDFD sensor, detects excessively thick
items that could jam in the transport. If a thick item is detected it is returned to the
customer under application control. If false item too thick errors are being
reported and the cheques have a carbonized band which is aligned with the
sensor, try rotating the cheque 180o then re-inserting.
MICR Reader
The MICR Reader is located in the vertical transport immediately after the DVM in
the document path. The item is driven past the MICR head with its MICR band in
contact with the head, if the items is in any other orientation, the MICR will not find
any magnetic ink to read. The captured data is sent to the ATM PC core, as it is
being captured, via a dedicated USB stream. MICR recognition is performed by
software in the ATM’s PC core.
The MICR read scan position is shown in the diagram below:
Endorser
The endorser is a single line, dot matrix, fixed head printer. To allow for the future
extension of the character set the endorser font is installed using a download
message. A total of 72 printable ASCII characters and the carriage return (CR) code
are supported, as shown below:
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??????? !"#$%&'()*+,-./0123456789:;<=>?
@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`
The ASCII codes for lower case alphabet characters are accepted by the endorser
but will be printed as upper case characters. Any other ASCII character code, either
not shown in the above character set or not a valid control code, are printed as an
open square bracket "[".
Print is oriented along the length of the item at a fixed height of 28 mm from the
item lower edge. The maximum length of the endorse line is up to the full length of
the item except for a no print zone 5 mm from each edge. The maximum standard
characters which can be printed is 63 on the shortest supported item (150 mm)
and 101 on the longest supported item (225 mm).
The default print start position is approximately 5 mm from the trailing edge of the
item. Trailing space characters can be used to shift the first printable character
further from the trailing edge
Re-buncher
Items will be transported to the re-buncher either directly from the escrow unit or
from the lower transport. The re-buncher will accept individual items, align them at
their leading edges and then when directed, transport the entire bunch back to the
customer or to the capture bin.
Note that the rebuncher transport must be raised before the lower transport can
be dropped.
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Deposit Validator Module (DVM)
The bill validator scans the front and back of an item to categorize items as non-
cash, counterfeit, suspect or genuine. Data captured is compared to templates
installed on the device to verify the validity of the item. The template data supports
up to 255 note definitions, covering currencies and denominations for multiple
countries.
Escrow
The escrow unit consists of a tape type escrow capable of accepting and holding
one to one hundred conditioned cheques or currency notes of maximum size and
thickness. Items are accepted in sequential order and held until the core module,
as directed by the application, issues a command to either send the items for
further processing, or to the re-buncher for return to the customer. The escrow will
feed the items back out in reverse sequential order.
The escrow can also be emptied manually if needed by pressing the green feed
button, which is accessible once the lower transport is lowered.
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Lower Transport
A bi-directional transport system including the six-way diverter which moves items
to and from the processing modules and to the capture bin module.
The transport can be unlatched and lowered for improved access to the transport
itself and also to the escrow.
Capture Bin Module (CBM)
The Capture Bin Module (CBM) module is located below the core module. It
contains an independent drive system (garage), driven and controlled from the
core module. There are either:
l one wide storage bin for cheques and one narrow storage bin for cash, with
two narrow retract bins.
l two narrow storage bins, both for cash, with one narrow and one wide retract
bin.
The wide cheque bin holds 2000 items and maintains item orientation and
sequence. The cash bin holds 2000 items and will maintain item orientation and
sequence, except for poor condition items. The storage bins each have a bin full
sensor.
The retract bins are used for either cash or cheque. The retract bins are smaller
gravity type bins with a capacity of around 100 items for the narrow capacity
variant and 400 items for the wide capacity. Capacity is less if items are in poor
condition, severely curled or folded. Retract bins have an empty sensor but no bin
full sensor.
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ITEM PATHS
Accepted Items
Accepted items travel through the modules of the SDM2 in the following order:
1. Infeed
2. Tiltenator
3. Feeder
4. DVM
5. MICR
6. Endorser
7. Escrow and lower transport
8. Capture bin module - cheque or cash bin depending on item.
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Rejected Items
Rejected items travel through the modules of the SDM2 in the following order:
1. Infeed
2. Tiltenator
3. Feeder
4. DVM
5. MICR
6. Endorser
7. Escrow and lower transport
8. Capture Bin Module - retract bins.
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Returned Items
The path of returned items is as follows:
1. Infeed
2. Tiltenator
3. Feeder
4. DVM
5. MICR
6. Endorser
7. Escrow and lower transport
8. Re-buncher
9. Tiltenator
10. Infeed.
If not taken by customer, sent to appropriate retract bin.
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SENSORS
The following diagram shows the SDM2 track layout, giving the locations of the
processing devices and the track sensors.
Sensor Description Location
TS1 to TS4 Track sensor 1 to 4 Infeed
TS5 Track sensor 5 Tiltenator
UDFD Ultrasonic Double Feed Detect Feeder
TS6 Track sensor 6 (Thick Item Detect) Feeder
DS1 Deskew sensor 1 Feeder
TS7 Track sensor 7 (Speed sensor) Feeder
DS2 Deskew sensor 2 Feeder
TS8 Track sensor 8 Feeder
DS3 Deskew sensor 3 Feeder
TS9 Track sensor 9 Feeder
TS10 to 11 Track sensor 10 & 11 DVM
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Sensor Description Location
TS12 Track sensor 12 Vertical Transport
TS13 Track sensor 13 Core Module
TS14 to TS19 Track sensor 14 to 19 Lower Transport
TS20 Track sensor 20 Re-bunch
TS21 & TS22 Track sensor 21 & 22 Bunch return
TS23 & TS24 Track sensor 23 & 24 Garage - transport guide
TS25 Track sensor 25 Storage bin 1
TS26 & TS27 Track sensor 26 & 27 Garage - transport guide
TS28 Track sensor 28 Storage bin 1
Note: The retract bins do not have bin full sensors. Bin count is reset to zero
whenever the sensor reads an empty bin, and is incremented when documents are
sent to the bin.
For the capture bins, the plate descends as the bin fills up with documents and at a
certain point triggers the ‘Nearly Full’ sensor, then further down triggers the ‘Full’
sensor.
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STATUS INDICATORS
Overall Device Status
The panel of LEDs (“traffic lights”) fitted to the SDM2 indicates the overall status of
the SDM2 as follows, (note that these defaults may be overridden under
application control):
LED Stat Meaning
Green Solid Normal operation / Ready to use
Amber Solid Replenish soon: bin nearly full or endorser ribbon
nearly empty
Red Solid An open latch
Flashing Attention required: jam or bin full.
The individual status indicator for the affected area
will also flash.
The overall indicator will continue to flash after the
error has been cleared, until the state of health is
cleared using System Application.
Green Flashing Bill validator template download in progress. This can
+ take several minutes.
Amber Important: Do not reset or power down the ATM until
the download is complete.
Individual Area Status
The red individual area LEDs indicate their status as follows:
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LED State Meaning
Flashing Fatal error in that area (for example jam or bin full).
LED will go out if the appropriate track sensor has been cleared.
Solid Guide latch is open. LED will go out when the guide is closed.
Note the arrow-shaped indicators on the bins go out when the
bin is correctly in place.
ACCESS TO LOWER TRANSPORT AND ESCROW
Use the handle at the left-hand end of the SDM2 to lift up the entire upper section,
until it is supported by the gas strut.
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The lower transport is then automatically released and the manual feed button for
the escrow is accessible.
TROUBLESHOOTING
This section contains error messages and their corrective actions, plus some
specific troubleshooting procedures to follow in common situations.
Module Error States
The following module state error messages are reported by the module:
Shutter DVM
Endorser Ribbon Rebuncher
SDM2 Core Escrow
Infeed Capture Bin
Feeder
Refer to the sections “Module Removal” and “Adjustments” for detailed instructions
on FRU actions. To de-code specific M_Status and M_Data use the Status Code
Translator Tool
(www.infoprod.ncr.com) or refer to Diagnostic Status Code Notebook (B006-6273).
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Shutter
Module State M_ Root Cause Corrective Action(s)
Status
Shutter 35 Items jammed Inspect the shutter for obvious obstructions
Jammed 36 against shutter preventing shutter movement. Remove any
obstructions.
Shutter sensors Inspect shutter open and closed sensors to ensure
blocked they are not blocked by debris or obstruction.
Remove debris or obstruction from shutter sensors.
Shutter Inspect the shutter for alignment issues with the fascia
interference or damaged parts.
Adjust alignment and fix or replace any damaged
parts.
Shutter faulty Rule out obstructions, damage, sensors or alignment
issues.
Replace the SDM2 Shutter, include fault information
with module being returned for repair.
SDM2 core module If it is determined that this has been a chronic problem
faulty and the above root causes have been ruled out,
replace the core module, including fault information
with module being returned for repair.
Shutter 8 Shutter sensor Inspect the shutter open and closed sensors for
Hardware faulty dust/debris.
Fault or Shutter Inspect the shutter for alignment issues with the fascia,
Chronic interference or damaged parts.
Jam*
Shutter Inspect the shutter harness and connectors for
(see 'How harness/connector damage.
Chronic faulty
Faults are Shutter faulty Rule out obstructions, damage, sensors or alignment
Reported') issues.
SDM2 core module If it is determined that this has been a persistent
faulty problem and the above root causes have been ruled
out, replace the core module, including fault
information with module being returned for repair.
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Endorser Ribbon
Module State M_ Root Cause Corrective Action(s)
Status
Endorser 47 Items jammed against Inspect the shutter for obvious obstructions preventing
Ribbon shutter shutter movement. Remove any obstructions.
Empty Soon
Endorser 17 Ribbon has reached Replace endorser ribbon. Make sure that the ribbon is
Ribbon Empty end of life correctly routed under the print head.
Endorser 18 Ribbon missing or not Install or re-seat endorser ribbon cassette.
Ribbon installed correctly
Removed
SDM2 Core
Module State M_ Root Cause Corrective Action(s)
Status
Interlock Open 30 SDM2 not fully Inspect to see if anything is preventing it from being
racked in racked in fully Clear any obstruction to racking and
ensure that the device is fully racked in.
Switch not aligned Inspect alignment between interlock switch and switch
with actuator actuator. If necessary adjust alignment and fix or replace
any damaged parts. Use sensor test to monitor interlock
state.
Harness damaged Inspect harnessing and connectors associated with
or disconnected interlock switch. Ensure interlock connector seated
correctly. If possible, repair any damaged harnessing. If
fault remains, replace faulty harness or replace core
module, include fault information with module being
returned for repair.
Connector damaged Inspect connectors associated with interlock switch for
damage. Repair connector if possible, or replace core
module, include fault information with module being
returned for repair.
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Module State M_ Root Cause Corrective Action(s)
Status
Transport Guide 80 Transport guide has Using the LED indicators identify which guide is reporting
Open been left open open. If no indicators are on inspect all transport guides
to determine which one is reporting open. Close all
transport guides.
Refer also to Troubleshooting Procedures section.
Transport guide Using the LED indicators identify which guide is reporting
switch not aligned open. If no indicators are on inspect all transport guides
with actuator to determine which one is reporting open. Inspect
transport guide switch to verify that the switch is aligned
with the actuator.
Repair switch or replace appropriate FRU, include fault
information with module being returned for repair.
Harness damaged Using the LED indicators identify which guide is reporting
or disconnected. open. If no indicators are on inspect all transport guides
to determine which one is reporting open. Inspect switch
harness' for damage or disconnection. Reconnect
harness, repair harness or replace appropriate FRU,
include fault information with module being returned for
repair.
Connector damaged Using the LED indicators identify which guide is reporting
open. If no indicators are on inspect all transport guides
to determine which one is reporting open. Inspect switch
harness or replace appropriate FRU, include fault
information with module being returned for repair.
USB 43 USB harness Inspect USB cable and connections at both ends of the
Disconnected damaged or cable. If no visible problems, bypass installed harness
disconnected using an external USB cable. Replace faulty harness.
USB connector Inspect USB cable connector for damage. Repair
damaged connector or replace entire module, include fault
information with module being returned for repair.
SDM2 device ground Inspect all device grounding straps and screws. Replace
fault any missing or disconnected ground straps and tighten
any loose grounding screws.
SDM2 device ground Use diagnostic test ‘Transport Motor’ to see if USB errors
fault can be induced. Inspect motor harnesses and mounting
screws. If possible, repair harness damage. Tighten any
loose motor screws.
Main controller Having eliminated all previous root causes, assume this
board faulty one to be true. Replace the core module, include fault
information with module being returned for repair.
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Module State M_ Root Cause Corrective Action(s)
Status
Firmware 81 Harness damaged Check harness associated with module identified by
Download Failure or disconnected. secondary status code. (Refer to SDM2 Primary and
Secondary Codes manual, B006-7730).
Defective target Check target associated with module identified by
module secondary status code. (Refer to SDM2 Primary and
Secondary Codes manual, B006-7730).
Incompatible The firmware available for download is not compatible
Firmware with the hardware present. Escalate to next level of
support.
Device 44 Unreliable USB Inspect USB cable and connections at both ends of the
Communication connection cable. If no visible problems, bypass installed harness
Failure using an external USB cable. Replace faulty harness.
SDM2 device ground Inspect all device grounding straps and screws. Replace
fault any missing or disconnected ground straps and tighten
any loose grounding screws.
Faulty DC motor Use diagnostic test ‘Transport Motor’ to see if USB errors
inducing noise can be induced. Inspect motor harnesses and mounting
screws. If possible, repair harness damage. Tighten any
loose motor screws.
Main controller Having eliminated all previous root causes, assume this
board faulty one to be true. Replace the core module, include fault
information with module being returned for repair.
Internal 42 Electro-static If the device recovers on its own, it indicates that the
Communication discharge comms fault was generated by excessive static discharge
Failure to the module. Verify that all grounding and all ESD
shielding is properly installed.
Harness or Check M-Status and M-Data[1], M-Data[2] values to
connector faulty establish specific fault codes. (Refer to SDM2 Primary and
Secondary Codes manual, B006-7730). Using reported
fault information, inspect the harness and connectors for
the appropriate module. Reconnect/repair the
harness/connector.
Module faulty If not resolved, replace the appropriate FRU, include fault
information with module being returned for repair.
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Module State M_ Root Cause Corrective Action(s)
Status
SDM2 Core or 38 Media/debris Using the indicator LEDs as a guide, inspect the transport
Lower Transport blocking track for jammed documents. Clear media and debris from
Jam sensor or jammed track. Inspect transport for any obstacles damage that
between sensors could have been the source of the jam. Clean dust away
from track sensors. Perform diagnostic test ‘Sensors’
(looping off) to ensure module is working correctly.
Misaligned module Inspect interfaces between the core module and the
interfaces Infeed, DVM and CBM. Check for bent or misaligned
parts. If necessary adjust alignment and fix or replace any
damaged parts.
SDM2 core module Determine that this has been a chronic problem and rule
faulty out the above root causes. Replace the core module,
include fault information with module being returned for
repair.
Refer also to Troubleshooting Procedures section.
SDM2 Core 70 Component fault Check M-Status and M-Data[1], M-Data[2] values to
Hardware Fault detected establish specific fault codes. Refer to SDM2 Primary and
or Chronic Secondary Codes manual, B006-7730). Using reported
fault information, return to list of possible root causes.
Jam*
Harness/connector Using reported fault information, inspect the harness and
faulty connectors for the appropriate module. Reconnect/repair
the harness/connector.
Transport motor Using reported fault information, verify that the motor
fault runs in both directions and there are no unusual sounds
*see 'How or hesitation in motion. Replace the core module include
Chronic Jams fault information with module being returned for repair.
are Reported' Sensor calibration Using reported fault information, and indicator LEDs as a
fault guide, inspect the core transport for jammed documents
or debris or dust. Clean dirty sensors. Verify fix using
diagnostic test ‘Sensors’ (looping off).
Endorser ribbon Inspect ribbon motor for damage. Verify that the
motor fault endorser ribbon is not snagged on anything. Unsnag the
ribbon, repair the motor, replace the core module include
fault information with module being returned for repair.
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Module State M_ Root Cause Corrective Action(s)
Status
Endorser protection Print test document and check for horizontal gaps
circuit fault through characters. Replace the core module, include
fault information with module being returned for repair.
Solenoid Fault Inspect endorser and transport solenoids for damage.
Repair damaged solenoid, replace core module, include
fault information with module being returned for repair.
FPGA configuration Determine if the issue is persistent by power cycling the
Fault SDM2. If it is, , replace the core module, include fault
information with module being returned for repair.
UDFD board Faulty No LED activity on UDFD board and harness/connector
adjustments are ineffective. Replace core module, include
fault information with module being returned for repair.
SDM2 Core module Unable to isolate a repairable root cause. Inspect and
faulty clean the core module. Run diagnostic test ‘Accept to
Escrow Endorse and Return’. Replace core module,
include fault information with module being returned for
repair.
Too Many Entry 7 Infeed misaligned Inspect the infeed alignment with the fascia. Repair the
Failures with fascia alignment if necessary.
Obstacle between Inspect the transport for obstacles that would cause jams.
track sensors Clear obstacles from transport. Clean dust away from
track sensors.
Invalid media Use SysApp to perform device self test. Rule out any
inserted repeatedly physical problem(e.g. DVM camera not securely
mounted, broken infeed belts) by performing
several self test operations without error.
Open and close interlock or a transport guide, enter
Sys App and select error in Device Status list, enter
1 cash and 1 cheque item when prompted. The fault
will only be cleared when documents are
successfully run through the SDM2 Core.
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Module State M_ Root Cause Corrective Action(s)
Status
Thick media Use diagnostic test ‘Sensors’ (looping) to observe thick
detector faulty media sensor changing state as infeed solenoid is
manually moved. Clear dust or debris blocking sensor
else replace Infeed module, include fault information with
module being returned for repair.
Transport rollers not Inspect driver rollers for jammed debris or guide
turning interference. Inspect motor harness, connections and
transport drive belts. Observe transport while running
diagnostic test ‘Transport motor’. Clear any drive roller
interference, fix damaged harness, seat any loose
connectors and correct any belt issues.
Infeed is faulty Remove infeed mechanism and advance drive system by
hand. Inspect harnessing and connector. Check interfaces
at both the fascia and Core transport, check yellow bridge
fingers are correctly mated with transport in tiltenator. If
unable to get transport drive to move freely or unable to
repair interfaces or connector damage, replace the infeed
mechanism, include fault information with module being
returned for repair.
DVM is faulty Use SysApp to perform SDM2 device self test and inspect
both front and rear images. Check for black images and
any black horizontal streaks or lines. Replace the DVM
module, include fault information with module being
returned for repair.
SDM2 core module Check to see if there is a persistent fault with the module.
faulty 6 Replace the Core module, include fault information with
module being returned for repair.
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Infeed
Module M_ Root Cause Corrective Action(s)
State Status
Infeed Jam 19 Media blocking Using the indicator LEDs as a guide, inspect the transport for
track sensor or jammed documents.
jammed between Clear media and debris from track. Inspect transport for any
sensors obstacles damage that could have been the source of the jam.
Clean dust away from track sensors.
Infeed Inspect harnessing and connectors associated with infeed.
harness/connector Repair or replace damaged harness, re-seat connectors.
faulty
Misaligned module Inspect interfaces between the core module and the infeed.
interfaces Check for bent or misaligned parts. If necessary adjust alignment
and fix or replace any damaged parts.
Infeed belt clutch Verify infeed belts do not turn while infeed stepper motor is
fault turning. Use diagnostic test ‘Transport Motor’. If possible address
any clutch problem, otherwise replace infeed, include fault
information with module being returned for repair.
Infeed module Determine that this has been a chronic problem and rule out
faulty root causes above. Replace the infeed module, include fault
information with module being returned for repair.
SDM2 core module Determine that this has been a chronic problem and rule out
faulty track obstruction or sensor problem. Replace the core module,
include fault information with module being returned for repair.
Infeed 68 Component fault Check secondary status values to establish specific fault codes.
Hardware detected Using reported fault information, return to list of possible root
Fault or causes.
Chronic Infeed Inspect harnessing and connectors associated with the infeed.
Jam* harness/connector Repair or replace damaged harness. Re-seat connectors.
faulty
*see 'How Media/debris Inspect infeed for jammed media or debris. Remove jammed
Chronic blocking media/debris
Jams are mechanism
Reported' movement
Infeed metal detect Insert a coin into the infeed area and observe any change in
fault metal level values. If no significant change observed, check and
repair harness otherwise replace infeed. Include fault
information with module being returned for repair.
Infeed module Unable to isolate a repairable root cause. Replace the Infeed
faulty module, include fault information with module being returned
for repair.
Refer also to Troubleshooting Procedures section.
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Feeder
Module M_ Root Cause Corrective Action(s)
State Status
Feeder 37 Media blocking Using the indicator LEDs as a guide, inspect the transport
Jam track sensor or for jammed documents.
jammed between Clear media and debris from track. Inspect transport for
sensors any obstacles damage that could have been the source
of the jam. Clean dust away from track sensors.
Perform diagnostic tests ‘Accept to Rebunch and Return’
to ensure module is working correctly.
Feeder Inspect harnessing and connectors associated with the
harness/connector feeder module.
faulty Repair or replace damaged harness. Re-seat connectors.
Misaligned module Inspect interfaces between the core module and the
interfaces feeder and tiltenator. Check for bent or misaligned parts.
If necessary adjust alignment and fix or replace any
damaged parts.
Feeder picker belt Verify feeder picker belt does not turn while advanced
clutch fault stepper motor is turning. Use diagnostic test ‘Motor
transport’.
If possible, address clutch problem otherwise replace the
core module, including fault information with module
being returned for repair.
Feeder solenoid Verify that one or more solenoids are not cycling.
fault If possible, repair damaged solenoid otherwise replace
the core module, include fault information with module
being returned for repair.
SDM2 core module Determine that this has been a persistent problem and
faulty rule out root causes above.
Replace the Core module, include fault information with
module being returned for repair.
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Module M_ Root Cause Corrective Action(s)
State Status
Feeder 69 Component fault Check secondary status M-Data[2] values to establish
Hardware detected specific fault codes.
Fault or Using reported fault information, return to list of
Chronic possible root causes.
Jam* Media/debris Inspect feeder area for jammed media or debris.
blocking Clear jammed media and debris.
mechanism
* see 'How
movement
Chronic
Jams are Feeder motor Inspect harnessing and connectors associated with
Reported' harness/connector feeder motors.
faulty Repair or replace damaged harness. Re-seat connectors.
Feeder motor fault Verify infeed, pressure plate and tiltenator move freely
through full range of motion. Based on the value of the
device secondary status values inspect that the motor
runs in both directions and there are no unusual sounds
or hesitation in motion. Use diagnostic test ‘Feeder Cycle
Test’.
If not possible to address motor problem then replace
the SDM2 core module, include fault information with
module being returned for repair.
SDM2 core module Unable to isolate a repairable root cause.
faulty Replace the core module, include fault information with
module being returned for repair.
Refer also to Troubleshooting Procedures section.
Too Many 64 SDM2 mouse Verify that the mouse sensor is free and clear of
Feed sensor not obstruction and that it is turning during a transaction.
Errors functional Use diagnostic test ‘Accept to Escrow Endorse and
Return’.
SDM2 core module Unable to isolate a repairable root cause. Replace the
faulty Core module, include fault information with module
being returned for repair.
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1127 NCR SelfServ 84 ATM Service Manual
Deposit Validation Module
Module M_ Root Cause Corrective Action(s)
State Status
DVM No 6 DVM Templates not Software installation was done without templates.
Active downloaded Download DVM Templates and confirm success via
Currency configuration applet.
DVM Jam 21 Media blocking Using the indicator LEDs as a guide, inspect the transport
track sensor or for jammed documents. Clear media and debris from
jammed between track. Inspect transport for any obstacles damage that
sensors could have been the source of the jam. Clean dust away
from track sensors.
DVM Inspect harnessing and connectors associated with DVM.
harness/connector Repair damaged harnesses, re-seat connectors.
faulty
Misaligned module Inspect interfaces between the core module and the
interfaces DVM. Check for bent or misaligned parts. If necessary
adjust alignment and fix or replace any damaged parts.
DVM module faulty Determine that this has been a persistent problem and
rule out root causes above. Replace DVM, document fault
information and include with module being returned for
repair.
SDM2 Core module Determine that this has been a persistent problem and
faulty rule out root causes above. Replace the core module,
include fault information with module being returned for
repair.
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NCR SelfServ 84 ATM Service Manual 1128
Module M_ Root Cause Corrective Action(s)
State Status
DVM 22 Component fault Check secondary status values M-Data[2] to establish
Hardware detected specific fault codes.
Fault or Using reported fault information, return to list of
Chronic possible root causes.
Jam* DVM Inspect harnessing and connectors associated with DVM.
harness/connector Repair damaged harnesses, re-seat connectors.
faulty
* see 'How DVM imaging fault Power cycle the SDM2 to verify that this is a chronic
Chronic problem.
Jams are If the problem is chronic replace the DVM, include fault
Reported' information with module being returned for repair.
DVM module faulty Fatal error continues to be reported for no apparent
reason. Replace DVM module, include fault information
with module being returned for repair.
SDM2 core module Determine that this has been a chronic problem and rule
faulty out root causes above.
Replace the core module, include fault information with
module being returned for repair.
Refer also to Troubleshooting Procedures section.
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1129 NCR SelfServ 84 ATM Service Manual
Rebuncher
Module M_ Root Cause Corrective Action(s)
State Status
Rebunch 20 Media blocking Inspect the rebuncher and surrounding track areas for
Jam track sensor or jammed documents.
jammed between Clear media and debris from track using green
sensors handled knobs if required. Inspect the area where jam
occurred for any obstacles or damage that could have
been the source of the jam. Clean dust away from
track sensors.
Rebunch Inspect harnessing and connectors associated with
harness/connector rebunch module.
faulty Repair damaged harnesses, re-seat connectors.
Misaligned module Inspect interfaces between the core module and the
interfaces rebuncher. Check for bent or misaligned parts.
If necessary adjust alignment and fix or replace any
damaged parts.
Rebunch module Determine that this has been a persistent problem
faulty and rule out track obstruction.
Replace the rebuncher, include fault information with
module being returned for repair.
SDM2 core module Determine that this has been a persistent problem
faulty and rule out root causes above.
Replace the core module, include fault information
with module being returned for repair.
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Rebunch 72 Component fault Check secondary status M-Data[2] values to establish
Hardware detected specific fault codes.
Fault or Using reported fault information, return to list of
Chronic possible root causes.
Jam* Rebunch Inspect harnessing and connectors associated with
harness/connector rebunch module.
faulty Repair harness or re-seat connectors.
* see 'How Rebunch motor Inspect rebunch module for jammed documents or
Chronic fault debris preventing motor from turning.
Jams are Clear away any debris or jammed documents found
Reported' interfering with motor operation.
Rebunch module Fatal error continues to be reported for no apparent
faulty reason. Replace rebunch module, include fault
information with module being returned for repair.
SDM2 core module Determine that this has been a persistent problem
faulty and rule out root causes above.
Replace the core module, include fault information
with module being returned for repair.
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1131 NCR SelfServ 84 ATM Service Manual
Escrow
Module M_ Root Cause Corrective Action(s)
State Status
Escrow Jam 39 Media blocking Inspect the escrow and surrounding track areas for
track sensor or jammed documents.
jammed between Clear media and debris from track. Inspect transport
sensors for any obstacles or damage that could have been the
source of the jam. Clean dust away from track
sensors.
Escrow Inspect harnessing and connectors associated with
harness/connector escrow module.
faulty Repair harness or re-seat connectors.
Misaligned module Inspect interfaces between the core module and the
interfaces escrow. Check for bent or misaligned parts.
If necessary adjust alignment and fix or replace any
damaged parts.
Escrow module Fatal error continues to be reported for no apparent
faulty reason. Replace escrow module, include fault
information with module being returned for repair.
SDM2 core module Determine that this has been a persistent problem
faulty and rule out root causes above.
Replace the core module, include fault information
with module being returned for repair.
Refer also to Troubleshooting Procedures section.
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Escrow 71 Component fault Check secondary status M-Data[2] values to establish
Hardware detected specific fault codes.
Fault or Using reported fault information, return to list of
Chronic Jam* possible root causes.
Escrow Inspect harnessing and connectors associated with
harness/connector escrow module.
faulty Repair or replace damaged harness. Re-seat
* see 'How
connectors.
Chronic Jams
are Reported' Escrow tape sensor Inspect the escrow tape and sensors for debris. Check
fault that the tape is correctly wound on escrow drum.
Clear any debris and fix tape on drum if possible.
Escrow motor fault Inspect for jammed documents or debris preventing
escrow DC motor from turning. Verify the escrow
tape is wound on the drum correctly.
Clear any debris or jammed documents found
interfering with motor operation. Fix tape on drum if
possible.
Escrow module Fatal error continues to be reported for no apparent
faulty reason.
Replace escrow, include fault information with
module being returned for repair.
SDM2 core module Determine that this has been a persistent problem
faulty and rule out root causes above.
Replace the core module, include fault information
with module being returned for repair.
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1133 NCR SelfServ 84 ATM Service Manual
Capture Bin Module
Module M_ Root Cause Corrective Action(s)
State Status
Capture Bin 53 Media blocking Using the indicator LEDs as a guide, inspect the
Jam track sensor or transport for jammed documents.
jammed between Clear media and debris from track. Inspect transport for
sensors any obstacles or damage that could have been the
source of the jam. Clean dust away from track sensors.
Use diagnostic test ‘Sensors’ (looping off) to ensure
good sensor levels.
Misaligned module Inspect interfaces between the core module and the
interfaces CBM. Check for bent or misaligned parts. If necessary
adjust alignment and fix or replace any damaged parts.
Diverter solenoid Check for media going to wrong bin. Inspect diverter
faulty that failed to direct media to correct bin for debris
preventing proper movement.
see diagnostic test ‘Accept to Escrow and Send to All
Bins’. Clean away any debris found interfering with
diverter operation.
CBM module faulty Determine that this has been a persistent problem and
rule out track obstruction or sensor problem.
Replace the CBM, include fault information with module
being returned for repair.
SDM2 core module Determine that this has been a persistent problem and
faulty rule out track obstruction or sensor problem.
Replace the core module, include fault information with
module being returned for repair.
Refer also to Troubleshooting Procedures section.
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Module M_ Root Cause Corrective Action(s)
State Status
Capture Bin 54 Component fault Check secondary status M-Data[2] values to establish
Hardware detected specific fault codes.
Fault or Using reported fault information, return to list of
Chronic possible root causes.
Jam* CBM stacker wheel Inspect for jammed documents or debris preventing
fault stacker wheel motor from turning. Inspect green thumb
wheel for excess play.
* see 'How
For motion faults focus on motor feedback assembly
Chronic
and harnessing. Use diagnostic test ‘Capture Bin
Jams are
Integrity Test’.
Reported'
Clean away any debris or jammed documents found
interfering with motor operation.
CBM Inspect harnessing and connectors associated with
harness/connector CBM.
faulty Repair or replace damaged harness. Re-seat
connectors.
CBM module faulty Fatal error continues to be reported for no apparent
reason.
Replace CBM include fault information with module
being returned for repair.
SDM2 core module Determine that this has been a persistent problem and
faulty rule out track obstruction or sensor problem.
Replace the core module, include fault information with
module being returned for repair.
Capture Bin 34 Storage bin removed Verify that both the storage bins are latched with doors
Unavailable closed.
Storage bin Verify that the storage bin connectors on the bins and garage
connectors are not damaged.
damaged Repair the connector or replace the damaged storage bin or
garage, include fault information with module being returned
for repair.
Storage bin module Fatal error continues to be reported for no apparent reason.
faulty Replace storage bin module, include fault information with
module being returned for repair.
CBM module faulty Fatal error continues to be reported for no apparent reason.
Replace CBM, include fault information with module being
returned for repair.
Refer also to Troubleshooting Procedures section.
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1135 NCR SelfServ 84 ATM Service Manual
How Chronic Jams are Reported
To pro actively highlight recurrent problems and avoid unavailibility of the SDM2,
chronic fault detection has been introduced. A chronic fault is generated by a
count of accumulated, unique customer transactions on the SDM2 which end
unsuccessfully. The faults are counted by each individual module in the SDM2 and
do not have to be consecutive: a successful transaction will reduce the error count
by 1 but will not reset it to 0 every time. When the count reaches the threshold
(default of 5 but can be configured to between 1 and 20), a Chronic Jam module
state is triggered for that module.
Counts are saved into the individual module's memory so the information persists
and can be used at rework centres.
Chronic Jam module states can't be cleared from Device Status List only - the
module interlock must have been opened, to encourage operators to at least
attempt to clear the jam. If the user does open the interlock and then tries to clear
from Device Status List, but the error persists after the self test, then the module
state can not be cleared again in this way until the jam is successfully cleared and
items are successfully run through the device.
Troubleshooting Procedures
Additional troubleshooting procedures for the following M_status codes:
M_ M_Data Module State Description/Check
Status
20 34 60 REBUNCH_JAM Jam at TS19 between rebunch and lower
20 34 61 REBUNCH_JAM transport
Jam at TS20, failure to eject or rebuncher not
empty message
22 28 xx DVM_HW_FAULT DVM alignment and mounting
34 - CAPTURE BIN UNAVAILABLE Bin not properly racked in
38 0E xx SDM2_CORE_JAM MICR idler shafts not seated correctly
38 or media stopped at TS 15 (lower transport)
38 or 29 xx, 0E ESCROW_JAM Unable to clear jammed Items from escrow
39 5E/41
53 2B A8/A9 FEEDER JAMS AT TA24/27 Garage guide drive shaft not seated correctly
(GARAGE GUIDE)
59 05 08/09 OPERATION_TIMEOUT Infeed not mounted correctly
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M_ M_Data Module State Description/Check
Status
68 23 A8 to INFEED_HW_FAULT Check position and connection of yellow bridge
23 AB
69 25 40 to FEEDER_HW_FAULT Pressure plate/tiltenator home fault/motion
25 44 fault/light pinch sensor fault
72 35 C0 REBUNCH_HW_FAULT Rebunch hardware fault, no documents in
rebunch
80 19 90 TRANSPORT_GUIDE_OPEN Tiltenator top guide not closed properly
Additional troubleshooting procedures for the following general situations:
Lower Transport:
l Core catching on lower transport when lowered, not closing
l Clicking noise near bottom of core
Endorser:
l Poor endorser print - ribbon issues
l Poor endorser print - missing platen spring
Bunch Return:
l Belts not tracking correctly
CBM:
l Jams in retract bin or cheque bin (triple bin garage)
Post-troubleshooting Checks
After completing any troubleshooting procedure, clean the affected area (refer to
the Cleaning section) and run media tests (refer to the Media Test section).
M_Status 20 - Jam at TS19
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1137 NCR SelfServ 84 ATM Service Manual
Description:
Carefully lift the core. The document will be visible, sticking out of the 6-way
diverter.
If the core does not lift easily or it feels as though the document may be damaged
by opening the core, hold the lower transport up by pressing up on tabs E and F
while lifting the core - as shown below.
Action:
To remove the jam without damaging the item, hold up tab F while slowly lowering
the lower transport. The item will be wrinkled but should not be torn.
M_Status 20 - Jam at TS20 Failure to Eject or Rebuncher Not
Empty
Description:
Check for document - look into the clear plastic surround of the rebuncher from
the left-hand side.
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Action:
If the document can not be ejected using SysApp, lift the core and pull down on tab
F on the lower guide of the rebuncher. Then wind the document out by turning
green thumb-wheels 3 & 4 counter-clockwise.
M_Status 22 - DVM Alignment and Mounting
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1139 NCR SelfServ 84 ATM Service Manual
Description:
Check that the wavy plastic fingers on the transport guides on the DVM are
meshed with the SDM2 transport in both the deskew and MICR areas.
Check that the DVM drive gear is engaged with the core drive gear by turning the
green thumb wheel number 2 (below DVM): the lower drive rollers should turn.
Action:
Re-mount the DVM if necessary.
Clean the DVM, MICR and deskew: blow out dust with canned air, clean the rollers
with a damp cloth and clean the idlers by scraping off dirt build-up and wiping with
wet wipes.
If parts are damaged, replace as required.
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M_Status 34 - Bin Not Properly Racked In
Description:
Check that the stacking bins are properly racked in and latched fully.
Action:
Remove then replace the bin. If insertion is difficult, raise the bottom leading edge
while replacing. The green bin handle should move upwards when the bin is
replaced and the red arrow LED should turn off.
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1141 NCR SelfServ 84 ATM Service Manual
M_Status 38 - MICR Idler Shafts Seated Incorrectly
Description:
Check that the idler shafts in the MICR guide are seated as shown below.
Action:
Reseat the idler shafts if they are loose. Replace the core if parts are damaged.
Clean the MICR: blow out dust with canned air, clean the rollers and belts with a
damp cloth and clean the idlers by scraping off dirt build-up and using wet wipes.
M_Status 38 - Media at TS15 (Lower Transport)
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Description:
Check that all the drives are turning on the lower transport when the green thumb
wheel number 5 (on lower transport) is turned by hand. If it turns freely (i.e. with
no resistance) then the drive pin has fallen out of the end of the stepper motor.
Action:
Find the fallen pin - usually found lying directly beneath the lower transport
stepper motor, on top of the garage. Discard the pin and replace the lower
transport.
M_Status 38/39 - Unable to Clear Jammed Items from
Escrow
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1143 NCR SelfServ 84 ATM Service Manual
Description:
Items jammed in the escrow and unable to be removed manually. Check that all
other documents are removed from the entry to the escrow.
CAUTION
Feed and remove one item at a time from the escrow to
prevent jams. The escrow will eject items as long as the "H"
button is depressed. Do not depress continuously or the
media will jam and the escrow tape will be damaged.
Action:
Depress the "H" button until an item is presented out of the escrow exit. Release
the button and then remove the item. Repeat until all of the media has been
removed from the escrow.
If required, tap the "H" button momentarily to move media back into the escrow.
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M_Status 53 - Garage Transport Guide Shafts Incorrectly
Seated
Description:
Make sure that the drive shaft located in the garage transport guide is correctly
seated as shown below:
Action:
If necessary, push the shaft into position under the snap.
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1145 NCR SelfServ 84 ATM Service Manual
M_Status 59 - Infeed not mounted correctly
Description:
Check that the belts on the infeed are turning.
Check that the yellow discs are secured correctly:
l fully rotated to face directly downward - the black guide post should be at the
end of the slot in the disc.
l captured by the screw
l both sides of the opening are captured by the black plastic curved guide.
Action:
Remount the infeed if the yellow discs are not in correct position.
Replace the infeed if damaged.
CAUTION
Make sure that the harnessing is not trapped or snagged
during re-installation of the infeed. All harnessing should be
kept clear of any pinch points and the bridge fingers.
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M_Status 68 - Position and connection of yellow bridge
Description:
Check that the yellow bridge is securely fastened to the tiltenator and is not
preventing the infeed from opening and closing.
Action:
Connect the bridge.
Replace the infeed if damaged.
M_Status 69 - Pressure Plate/Tiltenator Home Fault or
Motion or Light Pinch Sensor Fault
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1147 NCR SelfServ 84 ATM Service Manual
Description:
Check that the tiltenator paddle travels through its full range (push down on the
paddle, it should return to the top position when released).
Look into the tiltenator from under the infeed, check that nothing is binding on the
harnessing and that movement is not obstructed. Make sure the harnessing is
attached to the side frame with a cable tie.
Action:
Secure harnessing with cable tie as shown above.
Also check that the yellow discs on the side of the infeed are correctly seated and
the yellow bridge fingers are correctly snapped into place in the tiltenator.
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M_Status 72 - Rebunch Hardware Fault, No Document in
Rebunch
Description:
Check that all connectors are secured properly on all branches of the harness as
well as to the controller board.
Action:
If any branches of the harness are disconnected: turn off the power to the SDM2
then secure all connections on the harness and ensure the harness is secured to
the controller boards then turn power back on.
M_Status 80 - Tiltenator Not Closed Properly
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1149 NCR SelfServ 84 ATM Service Manual
Description:
Lift the tiltenator latch (J) and fully open the guide. The red latch light should be on.
Close the guide and check that the latching mechanism engages in both latch
points shown below. The red latch light should go out. If the top guide is not
latched at both locations, the tiltenator will continue to report latch open and the
unit will report a hardware fault.
Action:
Push down on either the middle of the guide or on both sides of the middle to
ensure that both latch arms engage properly.
Lower Transport
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NCR SelfServ 84 ATM Service Manual 1150
Core catching on lower transport when lowered, not closing
Description:
Core does not close properly: catching on lower transport. Check that the
document flap (located on the right-hand end of the lower transport) is snapped
into place and is not loose between the transport and the escrow.
Action:
Fix document flap if loose but undamaged:
Remove the core and then remove the lower transport from the core. Snap the
flap back into position on the Lower Transport. Ensure the flap springs upward
after installation.
If flap or transport is damaged, replace Lower Transport.
After fixing, clean the lower transport: blow out dust, clean the rollers, clean the
idlers by scraping off dirt build-up and using wet wipes.
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1151 NCR SelfServ 84 ATM Service Manual
Clicking noise near bottom of core
Description:
Check to see if all the snap arms on the lower transport harness routing channel
are snapped into place as shown below.
Action:
If any snaps arms are not in place, snap them back by folding over the harness
channel. To ensure they snap correctly, it may be necessary to fold the arm at a
point further away from the hinge point toward the outward end of the arm before
final snapping in place.
Endorser
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NCR SelfServ 84 ATM Service Manual 1152
Poor Endorser Print - Ribbon Issues
Description:
Check that the ribbon is installed correctly under the print head. Raise the core and
press the green tab (see below) to remove the ribbon cassette, inspect the ribbon
for any visible wear or damage.
Visually check if the ink on the ribbon has been used up.
Check the winding mechanism is working by rotating the capstan in the direction of
the arrow (see below).
Be CAREFUL during removal and installation of the ribbon that it does not get
caught on any other components.
Action:
If the ribbon has a faded band from wear or it is damaged, replace with a new
ribbon. Before installation of new ribbon, clean under the endorser head with a
thin brush. During installation, of the new ribbon, be careful that the ribbon does
not get caught on the thin metal shield.
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1153 NCR SelfServ 84 ATM Service Manual
Poor Endorser Print - Missing Platen Spring
Description:
Raise the core to gain access to the platen, located under the endorser. The platen
will still have some resistance. Close the core. Use a pair of pliers to push down on
the highlighted shaft below while running a test check through the SDM2. Check
the quality of the print.
Action:
If the print quality has improved, it is likely that the spring is not present, so the
lower transport must be replaced.
If the print quality is still poor, replace the lower transport.
Bunch Return
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Belts not tracking correctly
Description:
Check that the belts in the bunch return are in the correct location. Sometimes the
belts can be pulled out of position by removing a bunch of items through the
bunch return.
Action:
Re-position the belts as shown above.
CBM
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1155 NCR SelfServ 84 ATM Service Manual
Description:
Poor feeding and jams at the retract bin or cheque bin in the triple bin CBM.
Check by hand that the drive roller is fully engaging the stepper motor: manually
rotate the white roller counter-clockwise for 2 or 3 full rotations. You shouldn't be
able to feel gears skipping.
If the snap feature which holds the drive roller in place is broken then the drive
roller will not engage the motor and failures will occur.
Action:
Push the drive roller into the snap feature - there should be an audible click. Rotate
the white roller counter-clockwise for at least 2 or 3 full rotations. You shouldn't be
able to feel gears skipping.
If the snap is broken, replace the CBM.
Media Tests
Run the following tests after any troubleshooting procedures to confirm proper
functioning of the SDM2. Investigate any jams that occur closely and try to
determine a root cause.
Media successfully run to cash bin, check bin, reject bin 1,
reject bin 2
1. In SysApp, go into Device Diagnostics
2. Select ‘USB Scalable Deposit Module 2’ from the module list
3. Select option 3: Accept to Escrow and Send to All Bins
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4. Insert at least 5 test documents
5. If this is successful, retrieve the test documents
Bunch of at least 30 items inserted and returned to user
(Refer to Service Bulletin 2011-0032)
1. Select option 2: Accept to Rebunch and Return
2. Insert at least 30 test documents of several different sizes all mixed within
the stack
3. As the module executes this command, no documents should be returned
when it is trying to clear the infeed, feeder, or transport. Once all documents
are accepted, they will all travel from the ESCROW to the REBUNCH. The
documents will then be ejected as a bunch out the front of the infeed
4. Retrieve the documents
5. Repeat this test 2 more times
Camera images verified clean front and back
1. Select Enable
2. Insert one test document with something printed on both front and back
3. Select Display Front Image
4. Verify there are no streaks that are not on the physical document and that
the image looks acceptable
5. Select Display Rear Image
6. Verify there are no streaks that are not on the physical document and that
the image looks acceptable
7. Select Clear to User
MICR read successfully
(Refer to Service Bulletin 2011-0032)
1. Select Enable
2. Insert a test check with the MICR line facing up and on the baseplate side
3. Once the test check is in the ESCROW, check the readout of the MICR line on
the screen. It should contain no “!” characters.
4. Compare the code-line on the screen to the code-line on the test check and
ensure they are identical. If they aren’t the transport must be replaced.
5. Select Clear to User
Clear Print from the Endorser Ribbon
1. Select option 4: Accept to Escrow, Endorse and Return
2. Insert test checks without endorsements
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1157 NCR SelfServ 84 ATM Service Manual
3. Retrieve the documents
4. Verify the quality and clarity of the print
JAM CLEARANCE
Infeed Jam
1. Open latch A. Carefully remove any jammed items from the transport.
2. Close the latch, making sure it clicks firmly into place and the red indicator
light is off.
Feeder Jam
1. Open latches B and J. Carefully remove any jammed items from the
transport. If necessary, turn wheel 1 to move the jam backwards or forwards
to make it easier to remove.
1 J
B
2. Close the latches, making sure they click firmly into place and the red
indicator lights are off.
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DVM Jam
1. Open latch C. Carefully remove any jammed items, trying not to touch the
glass-covered camera lenses as this can leave finger prints and reduce the
performance of the camera.If necessary, turn wheel 2 to move the jam
backwards or forwards to make it easier to remove.
2. Close the lid and lock it with the latch.
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1159 NCR SelfServ 84 ATM Service Manual
Core Jam
1. Open latch D. Carefully remove any jammed items. If necessary, turn wheel 2
to move the jam backwards or forwards to make it easier to remove.
D 2
2. Close the latch, making sure it clicks firmly into place. Make sure the red
indicator light is off.
3. Use the green handle to lift the upper module until it is supported by the gas
strut and the lower transport is released.
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4. Lift latches E and G. Carefully remove any jammed items from underneath
the clear plastic cover and from between the white rollers.
If necessary, turn wheel 5 to move the jam backwards or forwards to make it
easier to remove.
5
E
Rebuncher Jam
1. Use the green handle to lift the upper module until it is supported by the gas
strut and the lower transport is released.
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1161 NCR SelfServ 84 ATM Service Manual
2. If the lower transport doesn’t drop down, hold the rebuncher closed by
pushing up on tab F and gently lower the transport to minimise the damage
to the jammed items.
3. Press tab F. Carefully remove any jammed items from the rebuncher. If
necessary, turn wheels 3 and 4 counter-clockwise to move the jam to make it
easier to remove.
4
3 F
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Escrow Jam
1. Use the green handle to lift the upper module until it is supported by the gas
strut and the lower transport is released.
2. Lift tab G. Carefully remove any jammed items from underneath the clear
plastic cover.
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1163 NCR SelfServ 84 ATM Service Manual
CAUTION
Feed and remove one item at a time from the
escrow to prevent jams. The escrow will eject
items as long as the "H" button is depressed. Do
not depress continuously or the media will jam
and the escrow tape will be damaged.
3. Depress the "H" button until an item is presented out of the escrow exit.
Release the button and then remove the item. Repeat until all of the media
has been removed from the escrow. If required, tap the "H" button
momentarily to move media back into the escrow.
4. Lower the SDM2 back into place and make sure that all the red indicator
lights are off.
Capture Bin Jam
1. Lower the media plate then look for items jammed at the top of the bin. If
necessary, turn the green wheel in the bin (6 or 8) clockwise to move the jam
backwards or forwards to make it easier to remove.
2. Look for any items jammed at the top of the retract bins. If necessary, turn
wheel 7 and remove the jammed items from the retract bin.
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3. Look for any cheques or cash jammed in the garage transport guide. If
necessary, turn wheel 7 to move the jam backwards or forwards to make it
easier to remove.
CBM transport guide 1 CBM transport guide2
K N
M P
L O
Storage bin 2
Storage bin 1
Retract bin 1
Retract bin 2
4. Make sure that all the red indicator lights are off.
CLEANING
The appropriate area(s) of the SDM2 should be cleaned when confirming operation
after a service task.
Summary of cleaning tasks
l Infeed
l Clear debris
l Clean sensors
l Tiltenator
l Pressure plate
l Clear debris
l Vacuum sensors
l Separator
l Clean exit and advanced rollers (exercise feeder to clean rollers)
l Deskew
l Clean Santoprene rollers
l Clean track sensors
l Clean mouse sensor
l DVM
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1165 NCR SelfServ 84 ATM Service Manual
lClean rollers
l Clean scanning surfaces
l Blow out debris
l MICR Guide / Corner Drive
l Clean rollers/belts and backup idler bearings
l Clear debris in MICR head, corner drive
l Rebunch
l Clear debris (open lower guide)
l Lower Transport
l Clean Santoprene rollers and backup bearings
l Clean sensors
l Clean platen
l Garage / Bins
l Clear debris on top of bins and in the garage
l Clean Santoprene rollers in garage guides
Recommended Tools for Cleaning
The SDM cleaning kit (part number 603-9015130) contains 20 packs of the
following items:
l 1 x SDM cleaning card
l 2 x cleaning 'swisels' (swab + chisel tool)
l 3 x ATM cleaning wipes (2 small, 1 large)
l 2 x lint-free dry wipes
l 1 x ATM encoded card reader cleaning card.
Alternatively the following items can be used:
l Lint-free ,cotton cloths (painters rags or other cotton rags)
l Tech Wipes (484-0051501)*
l Cleaning swab (484-0051295)
l Electric duster/blower
Note: When cleaning with tech wipe, after cleaning use dry cloth to
wipe down excess solvent or film
Only use these approved cleaning methods as use of other cleaners could damage
the module. Cleaners containing alcohol or other solvents and de-greaser (such as
Fedron) can damage the plastics used in the sensor lenses and in the belts. This
results in clouding of the sensor covers and prisms, and also degrades the belts
causing them to become sticky.
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NCR SelfServ 84 ATM Service Manual 1166
Cleaning Instructions
Infeed
1. Look for debris and remove with canned air.
2. Clean sensors with canned air.
Tiltenator
1. Look for debris in the Tiltenator, remove with canned air.
2. Clean sensors with vacuum.
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Separator
1. Clean the exit and advanced Santoprene rollers with a damp, clean cloth. Dry
before returning to service.
2. Run ‘Feeder Cycle Test’ from SysApp to help clean the rollers.
Deskew
1. Clean the rollers to avoid problems with lift off and lower transport jams:
a. White Santoprene rollers in the base: clean using a damp, clean cloth. Dry
before returning to service.
b. Black hardened plastic rollers in the top: clean using the edge of the #2
flat head screwdriver.
2. Run ‘Feeder Cycle Test’ from SysApp to help clean the rollers.
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3. Blow any dust or debris from all sensor locations, including the Deskew
sensors closest to the track base and UDFD/TS06 Board using canned air.
CAUTION
DO NOT SCRATCH THE MOUSE SENSOR.
4. Clean mouse sensor carefully and thoroughly with compressed air (mouse
sensor indicated in image). Ensure that it is the last component on the
deskew to be cleaned, as it is important that the sensor be clear of all dust
and debris.
DVM
1. Clean the rollers as follows:
a. Yellow DVM rollers: clean using a damp, clean cloth. Dry before returning
to service.
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b. Metal bearings: clean using the edge of the #2 flat head screwdriver.
c. The foam backup roller does not require cleaning.
a
b b
a
b a
2. Clean the magnetic head & the camera surfaces (top and bottom) with a
clean, damp cloth to carefully remove any stains or smears. Ensure all
surfaces are dry before returning to service.
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3. Blow out any debris in the corner DVM transport with canned air.
MICR Guide / Corner Drive
1. Clean rollers/belts with a damp, clean cloth. Dry the rollers before returning
to service.
2. Clean the backup idler bearing with the edge of the #2 flat head screwdriver
to remove dirt build up.
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3. Use Cleaning Swab 484-0051295 to clean between the MICR read head and
platen.
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NCR SelfServ 84 ATM Service Manual 1172
4. Inspect the corner drive for debris and remove by blowing out with canned
air. Use thumb wheel #2 to advance the drive. The diverter can be toggled by
hand.
5. Push on the bin diverter near the MICR guide area to make sure this moves
correctly and springs back to correct position.
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1173 NCR SelfServ 84 ATM Service Manual
Rebunch
1. Lift the core and lower the rebunch access.
2. Using canned air to clean out all debris from the rebuncher drum.
Lower Transport / Endorser
1. Lift the core and lower the lower transport, then clean the transport as
follows:
a. Clean the white Santoprene rollers using a damp, clean cloth.
Dry before returning to service.
b. Clean the metal backup idler bearings with the edge of the #2
flat head screwdriver to remove dirt build up.
b
b a
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2. Blow out any dust or debris from all sensor locations with canned air.
3. Carefully clear out any debris from the entrance to the escrow with
compressed air and clean the platen with a damp, clean cloth. Dry the platen
before returning to service.
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Garage and Bins (CBM)
1. Clean the white Santoprene Rollers in the CBM transport guides (garage)
using a damp, clean cloth. Dry before returning to service.
2. Remove the bins from the CBM. Clean any debris from the top of the bin and
in the garage with canned air.
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NCR SelfServ 84 ATM Service Manual 1176
DIAGNOSTICS
Level 0 Diagnostics
Controller Board LEDs
There are four green status LEDs (D7 to D10) mounted on the main controller
board which indicate the success or failure of the SDM2 start-up tests.
J5
D7
J4 D8
D9
D10
J1
J3
l = LED lit
¡ = LED not lit
LED Pattern
4 3 2 1
¡ ¡ ¡ ¡ Successful start-up
¡ ¡ l ¡ CPU internal XDATA RAM test
¡ ¡ l l CPU external XDATA RAM test
¡ l ¡ l Loading the control application firmware and performing checksum
test
Checksum test passed and moved to the Reset vector address of
¡ l ¡ l
control application firmware.
Watchdog disabled, USB disconnected, initialise FX2 hardware drivers,
¡ l l ¡ IMG FPGA FPGA bit-stream configure & checksum validation, and
watchdog enabled.
¡ l l l Un-reset all the module comms and kick start all the OS tasks
l ¡ ¡ ¡ Send default module_comm operational parameters, Relinquish control
for all status led indicators and check interlock connected to Enable
RON circuit.
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1177 NCR SelfServ 84 ATM Service Manual
USB and Processor Heartbeat LEDs
There are two red LEDs on the controller board which flash to indicate USB
enumeration, and a green heartbeat LED for each of the three slave processors
which flash to indicate that the processor is out of reset and is active.
l LEDs D1 and D2: USB enumeration
l LED D19: Feeder processor
l LED D27: Transport processor
l LED D18: Endorser processor.
UDFD Transmit LEDs
There are two LEDs on the UDFD transmit board in the feeder, visible from the top
of the SDM2.
LED 1
l On - when the SDM2 is running.
l Off - SDM2 not running.
LED 2
l Off - SDM2 not running
l Slow flash - nothing in the transport
l Quick flash - single item in the transport
l On - multiple items in the transport; i.e. a bunch.
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NCR SelfServ 84 ATM Service Manual 1178
Level 1 Diagnostics
The following diagnostic tests are available:
Device Self Test 15 Shutter Test
1 Deposit Bunch 16 Feeder Cycle Test
2 Accept to Escrow and Return from 17 Endorser Cycle Test
Rebunch
3 Accept to Escrow and Send to All 18 Solenoid Test
Bins
4 Accept to Escrow, Endorse and 19 Transport Motor Test
Return
5 Clear to User 20- Enable
23 (E13B/CMC7/OCRA/OCRB)
6 Clear to Bin 24 Enable using DVM Test
Template
7 Sensors States 25 Rebunch All
8 Sensor Thresholds 26 Eject
9 Display Front Image 27 Capture to Cheque Bin
10 Display Back Image 28 Capture to Cash Bin
11 Device Integrity Test 29 Capture to Retract Bin 1
12 Infeed Integrity Test 30 Capture to Retract Bin 2
13 DVM Integrity Test 31 Capture to Retract Bin 3
14 Capture Bin Integrity Test
Device Self Test
The SDM2 device self test can be accessed via Device Self Tests on the System
Application Main Menu.
This test will return all items and will not capture to a bin. An eject (creep mode)
command is used to present media so that if it is not taken by the user it will be
expelled before closing the shutter.
1. Clears the device and performs an integrity check. If this is unsuccessful,
returns status of ‘Fail’.
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1179 NCR SelfServ 84 ATM Service Manual
2. Prompts the user to insert at least two items - 1 note and 1 cheque. If no
media is detected within 15 seconds the device is disabled and the test is
terminated with a 'Incomplete' status
3. Scans the two media items and moves them into the escrow.
4. If more than two items were inserted the excess is presented back to the
user with a prompt indicating the media is to be taken. If the media is not
taken immediately, the eject operation will continue to creep it out until it
falls to the ground.
5. For each cheque the front image and MICR codeline of each item scanned
for 1 second.
6. For each note, the denomination information will be displayed.
7. A cheque will be moved into re-bunch after applying the endorsement string:
ABCDEFGHIJKLMNOPQRSTUVWXYZ
8. All other media in escrow will be moved directly into re-bunch. The media is
then presented as a bunch back to the user.
9. If the media is not taken immediately, the eject operation will continue to
creep it out until it falls to the ground
Device Diagnostic Tests
The following diagnostics tests for the SDM2 can be accessed via Device
Diagnostics on the System Application Main Menu.
Note: Tests that can be looped are indicated by ‘(looping)’ in the heading.
Deposit Bunch
Accepts a bunch of media then processes each item and sends them to the escrow.
When all items have been processed, the front and rear image of the last cheque
processed are displayed for 5 seconds each. All notes are then captured to the
cash bin and all cheques are captured to the cheque bin. Any other items are
returned.
The following commands are performed:
l Enable: a bunch of up to 100 items can be entered, all media is moved to the
escrow, note denomination information and cheque MICR line information is
displayed.
l Display Front Image: most recent front cheque image is displayed.
l Display Back Image: most recent rear cheque image is displayed.
l Capture to Cheque Bin: valid cheque items are captured to the cheque bin for
non-BSA.
l Capture to Cash Bin: valid cash items are captured to cash bin for non-BSA.
l Eject: items are returned from rebunch.
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Accept to Escrow and Return from Rebunch (looping)
Tests the main path of the device from infeed to transport to rebunch and back to
infeed.
The following commands are performed:
l Enable: a bunch of up to 100 items can be entered, all media is moved to the
escrow, note denomination information and cheque MICR line information is
displayed.
l Capture: all media is moved from the escrow to the rebunch.
l Eject: items are returned from the rebunch.
Accept to Escrow and Send to All Bins (looping)
Captures items to each bin to find out whether they are functional or not.
The following commands are performed:
l Enable: prompted for at least enough media to capture one item to each bin,
all media is moved to the escrow.
l Capture: items are captured in cascading manner to storage bin 1, storage bin
2, retract bin 1, retract bin 2.
Accept to Escrow, Endorse and Return (looping)
Provides a full function test without capturing any media to a bin. Items are
processed, last cheque is displayed, cheques are endorsed and all items are
returned.
The following commands are performed:
l Enable: a single item can be entered, media is moved to the escrow, cheque
MICR line is displayed.
l Display Front Image: most recent front cheque image is displayed.
l Display Back Image: most recent rear cheque image is displayed.
Endorse and Eject: the non-cash item is moved from escrow and a test string is
printed: ABCDEFGHIJKLMNOPQRSTUVWXYZ. Cash items are not endorsed.
The item is then moved to re-bunch and is ejected back to the user. A prompt is
displayed to remove it. If the items are not taken immediately the eject operation
will continue to creep it out until it falls to the ground.
Clear to User
Ejects any items in the infeed and feeder areas and prompts the user to take the
media. If not taken immediately the eject operation will continue to creep it out
until it falls to the ground. Once the media is taken or expelled, the shutter is
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1181 NCR SelfServ 84 ATM Service Manual
closed. If the media was presented from the infeed/feeder area and there are
more items in the device, the message ‘More items’ is displayed.
Runs the transport to make sure it is clear of items. Items found in the transport or
escrow are moved to re-bunch and presented as a bunch to the user. If not taken
immediately the eject operation will continue to creep it out until it falls to the
ground.
Once all media present is taken a 'Media Taken' message is displayed and a
Complete status is returned. If unable to present all media, a ‘Device Jammed’
message is displayed and a Not Complete status is returned.
Clear to Bin
Runs the transport to make sure it is clear of items. Items found in the transport or
ERBM are moved to Retract Bin 1.
Once all items are moved to the bin, if all sensors are clear a 'Device Clear'
message is displayed and a Complete status is returned. Otherwise a 'Device
Jammed' message is displayed and a Not Complete status is returned.
Sensors States (looping)
Displays the SENSOR command result followed by an interpretation of the M-Data.
Starts with the current state of the shutter, interlock, non-track sensors and all track
sensors in the SDM2. The shutter states are ‘Fully Closed’, ‘Fully Open’, 'Partially
Open’ and ‘Comm Fault’.
The Metal Detect state shows an analogue representation of the magnitude of
metal being detected in the infeed.
The Tiltenator field will show ‘--H’ at home position, ‘-P-’ plate down and ‘C-
-’pressure spring compressed.
The Escrow and Rebunch fields show ‘-E’ empty and ‘F-’ full. Escrow also shows ‘-U--’
and ‘L---’ for upper and lower tape sensor respectively.
The display format will be similar to the following example:
M-Status: 0 (Operation Successful)
M-Data (Hex):
17 00 00 00 00 00 32 83 00 80 00 00 00 00 00 a5 99 00 00
Shutter: Fully Closed Metal Detect: 0
Tiltenator: -PH Interlock 24v: Closed
Ribbon: Not Present 6-Way Divert: Not Home
Escrow: ---E (Empty) Rebunch –E (Empty)
DS3-DS1: ---
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TS28-TS1: -*- --- ---- --- ---- -- ---- -----
Bin Door & Guide Latches: ----- -- ---------
CBM Bin Sensor States:
Retract Bin1: Empty Retract Bin2: Empty
Storage Bin1 (Cheque): Empty Stacker Wheel Home
Storage Bin2 (Cash): Nearly Full Stacker Wheel Home
Sensor Thresholds
Displays the current state of the deskew and track sensors in the SDM2, followed
by a list of all track sensor voltage A/D readings, LED current DAC settings and the
maximum allowable LED current setting based on factory testing in an ATM. Any
sensors that have eroded more than 50% of the margin available when new are
flagged with the instruction ‘**CLEAN’. Any sensors which are unable to meet the
target sensor voltage output (≥ 200) at the maximum LED current setting (255) are
flagged as **FAILED.
In both the summary of all track sensors TS28 to TS1 and the list of settings, ‘-’
indicates the sensor is not blocked, ‘*’ indicates the sensor is blocked. The
information flow will stop when all lines have been displayed, scroll keys allow the
user to move through the list. When looping is on, only the first two lines are
displayed.
The display format will be similar to the following example:
Shutter: *- Fully Closed DS3-DS1: ---
TS28-TS1: -*- --- ---- --- ---- -- ---- -----
- DS1 Prism Sen: 255 LED: 65 New LED Max: 111
- DS2 Prism Sen: 255 LED: 55 New LED Max: 111
- DS3 Prism Sen: 255 LED: 40 New LED Max: 111
- TS1 Direct Sen: 255 LED: 64 New LED Max: 125
- TS2 Direct Sen: 255 LED: 45 New LED Max: 1
- TS3 Direct Sen: 255 LED: 55 New LED Max: 125
- TS4 Direct Sen: 255 LED: 63 New LED Max: 118
- TS5 Direct Sen: 254 LED: 46 New LED Max: 125
- TS6A Direct Sen: 255 LED: 7 New LED Max: 68
- TS6B Direct Sen: 255 LED: 146 New LED Max: 68 **CLEAN
- TS8 Prism Sen: 254 LED: 39 New LED Max: 123
- TS9 Direct Sen: 255 LED: 34 New LED Max: 123
- TS10A Direct Sen: 254 LED: 12 New LED Max: 51
- TS10B Direct Sen: 255 LED: 11 New LED Max: 51
- TS11 Prism Sen: 255 LED: 78 New LED Max: 102
- TS12 Arrow Sen: 255 LED: 63 New LED Max: 125
- TS13 Prism Sen: 254 LED: 38 New LED Max: 98
- TS14 Prism Sen: 255 LED: 41 New LED Max: 98
- TS15 Prism Sen: 255 LED: 53 New LED Max: 98
- TS16 Prism Sen: 255 LED: 72 New LED Max: 98
- TS17 Prism Sen: 255 LED: 67 New LED Max: 126
- TS18 Prism Sen: 255 LED: 67 New LED Max: 98
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1183 NCR SelfServ 84 ATM Service Manual
- TS19 Prism Sen: 254 LED: 122 New LED Max: 98
- TS20 Direct Sen: 255 LED: 40 New LED Max: 101
- TS21 Direct Sen: 254 LED: 42 New LED Max: 102
- TS22 Direct Sen: 255 LED: 41 New LED Max: 123
- TS23 Direct Sen: 255 LED: 39 New LED Max: 110
- TS24 Prism Sen: 255 LED: 84 New LED Max: 110
- TS25 Prism Sen: 254 LED: 66 New LED Max: 123
- TS26 Direct Sen: 255 LED: 25 New LED Max: 56
* TS27 Prism Sen: 38 LED: 255 New LED Max: 110**FAILED
- TS28 Prism Sen: 254 LED: 122 New LED Max: 123
Display Front Image
Opens a window displaying the most recent set of front images lifted. Each image
type (red, green, blue, IR and colour) is displayed for 5 seconds or until a key is
pressed. If no front image has been lifted a "No Image To Display" message is
displayed.
Display Back Image
Opens a window displaying the most recent set of back images lifted. Each image
type (red, green, blue, IR and colour) is displayed for 5 seconds or until a key is
pressed. If no back image has been lifted a "No Image To Display" message is
displayed
Device Integrity Test (looping)
Performs a full integrity diagnostic of all modules including Infeed, DVM, Core
transport and bin module. If no cheques are detected in the transport, sensors are
calibrated. Any errors detected during this test will be reported.
Note: This test does not perform a test transaction and no cheque will be entered.
Infeed Integrity Test (looping)
If no cheques are detected in the transport, sensors are calibrate and all motors
are exercised. Any errors detected during the test will be reported.
DVM Integrity Test (looping)
Sensors are calibrated and cameras are checked to make sure all available
illumination sources are working. Any errors detected during this test will be
reported.
Capture Bin Integrity Test (looping)
If no cheques are detected in the transport, sensors are calibrated and all motors
are exercised. Any errors detected during this test will be reported.
Shutter Test (looping)
Causes the shutter to open and close.
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Feeder Cycle Test (looping)
If a Feeder module is not present, then this test will not be displayed.
If no cheques are detected in the transport, sensors are calibrated and all motors
are exercised. The test exercises the module but does not diagnose problems or
report errors.
Endorser Cycle Test (looping)
The endorser ribbon motor will be run continuously during a 3 second test cycle.
This test exercises the endorser motors to allow observation of the mechanism
cycling. It does not diagnose problems or report errors.
Solenoid Test (looping)
This test will sequentially activate and deactivate any solenoids within the SDM2
device to provide a visual aid only. It does not diagnose problems or report errors.
Transport Motor Test (looping)
Causes the all motors associated with the infeed, feeder and core transport to
cycle on and off in alternating directions. The motors will run in one direction for 2
seconds, stop for 1 second, and then run in the opposite direction for 2 seconds.
When the cycle is completed all motors and solenoids are powered off.
This test exercises the transport to provide a visual aid only. It does not diagnose
problems or report errors.
Enable (E13B/CMC7/OCRA/OCRB)
One of four options will be displayed in the Diagnostics menu depending on the
currently selected MICR font which has been set by the customer application, or
over-riddenin the SysApp Configuration Menu ‘Set Codeline Format for SysApp
ENABLE’.
The user is prompted to insert a bunch of up to 100 items. If there is no media
entered within 15 seconds the device is disabled, a message saying ‘No media
entered’ is displayed and a Not Complete status is returned.
If any notes are detected the denomination and count information is displayed for
5 seconds or until a key is pressed. For each non-cash item, the front and back red,
green, blue, IR and colour images saved in ‘bmp’ format. The code line on any
inserted cheques will be read using the currently active MICR font and reported.
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1185 NCR SelfServ 84 ATM Service Manual
If an item jams, a message is displayed indicating ‘Unable To Enable’ and a Not
Complete status is returned. Once all media is successfully placed in escrow a
Complete status is returned.
Enable Using DVM Test Template
Same as the Enable test except that the bill validation will be performed using an
embedded test template which recognizes US $1, NCR Dummy 10 note and a
special sensor test note.
Rebunch All
This test requires at least one item in escrow, if there is none a ‘No Document
Present’ message is displayed and a Not Complete status is returned. All items are
transported from the escrow to the rebunch mechanism. If the items are
successfully placed into the rebuncher, a Complete status is returned. If an item
jams, an ‘Unable To Rebunch’ message is displayed and a Not Complete status is
returned.
Eject
If there is no document present in the transport a ‘No document present’ message is
displayed and a Not Complete status is returned.
Otherwise, any items in the infeed/feeder, SDM2 Core or rebunch mechanism are
returned to the user in that order As each item or bunch reaches the shutter
opening a prompt is displayed indicating where the media came from and asking
the user to remove it. If the media is not taken immediately, the eject operation will
continue to creep it out until it falls to the ground.. Once the media is taken or
expelled, the prompt is removed and a ‘Media Taken’ message is displayed. This
present and taken cycle continues until all media has been returned to the user.
Once all media is ejected and removed a Complete status is returned.
Capture to Cheque Bin
This test requires at least one item in escrow. If there is no item available a ‘No
Document Present' message is displayed and a Not Complete status is returned.
All items in the escrow are moved into storage bin 1.
If the item jams during the capture, an 'Unable To Capture' message is displayed
and a Not Complete status is returned. If the items are successfully placed into the
bin then a Complete status is returned.
Capture to Cash Bin
This test requires at least one item in escrow. If there is no item available a 'No
Document Present' message is displayed and a Not Complete status is returned.
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All items in the escrow are moved into storage bin 2. If the item jams during the
capture, an 'Unable To Capture' message is displayed and a Not Complete status is
returned. If the items are successfully placed into the bin then a Complete status is
returned.
Capture to Retract Bin1
This test requires at least one item in escrow. If there is no item available a 'No
Document Present' message is displayed and a Not Complete status is returned.
All items in the escrow are moved into retract bin 1. If an item jams during the
capture, an 'Unable To Capture' message is displayed and a Not Complete status is
returned. If the items are successfully placed into the bin then a Complete status is
returned.
Capture to Retract Bin2
This test requires at least one item in escrow. If there is no item available a 'No
Document Present' message is displayed and a Not Complete status is returned.
All items in the escrow are moved into retract bin 2. If an item jams during the
capture, an 'Unable To Capture' message is displayed and a Not Complete status is
returned. If the items are successfully placed into the bin then a Complete status is
returned.
Capture to Retract Bin3
This test is only included in the menu if the CBM is configured with an optional
third retract bin. This test requires at least one item in escrow. If there is no item
available a 'No Document Present' message is displayed and a Not Complete status
is returned.
All items in the escrow are moved into retract bin 3. If an item jams during the
capture, an 'Unable To Capture' message is displayed and a Not Complete status is
returned. If the items are successfully placed into the bin then a Complete status is
returned.
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Level 3 Diagnostics
S_Data
The S_DATA returned for the SDM2 are:
S_ Meaning
DATA
00 GOOD (No error, continue to use)
01 ROUTINE (Minor fault, continue to use but log error information)
02 WARNING (May require attention, continue to use and log error information, warn
operator if possible)
03 SUSPEND (Do not use the device for the application-defined time period)
04 FATAL (Do not use this device again, requires immediate attention)
Tallies
The tallies are incremented by one (1) when the appropriate condition occurs
during diagnostic and normal use. The SDM2 tallies are as follows:
Mnemonic Tally Description ID
PROC_CNT Number of items read and imaged (Feed count). 0
ENTRIES Number of items or bunches entered (Enable count). 1
SINGLES Number of single item entries. 2
NUM_DOCS Number of items processed successfully. 3
TAKEN Number of items returned (taken count). 4
TRANFAIL Number of inconvenience faults. 5
FATALSOH Number of out-of-service faults. 6
TRAN_CLR Number of items cleared to a bin (using Clear command) 7
USBDSCON Number of USB disconnections or resets. 8
COMSTOUT Number of communications timeouts. 9
METALDET Number of times metal detected with an inserted media bunch. 10
DBL_FEED Number of double feed detections. 11
TOOTHICK Number of items found to be too thick to transport. 12
TOOSHORT Number of items found to be too short to transport. 13
TOO_LONG Number of items entered that were longer than 240mm. 14
TONARROW Number of items entered that were less than 63mm wide. 15
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Mnemonic Tally Description ID
DSKWFAIL Number of de-skew failures. 16
MICRRECO Number of MICR characters recognized (excluding orphan rejects). 17
MICRCHRS Number of MICR characters read (excluding orphan rejects). 18
CORE_JAM Number of jams in SDM2 Core transport. 19
CORE_ERR Number of SDM2 Core sensor or electro-mechanical faults. 20
NOTECAT2 Number of ECB6 category 2 notes (counterfeits). 21
NOTECAT3 Number of ECB6 category 3 notes (suspect). 22
NOTECAT4 Number of ECB6 category 4A and 4B notes (genuine & genuine unfit). 23
NOTERFUS Number of notes refused - recognized but not enabled for acceptance. 24
SHUT_OPS Number of shutter operations. 25
SHUTJAMO Number of shutter open jams. 26
SHUTJAMC Number of shutter closed jams. 27
INFD_JAM Number of jams detected in the infeed transport 28
INFD_ERR Number of infeed sensor or electro-mechanical faults. 29
FEED_JAM Number of jams in feeder mechanism/transport. 30
FEED_ERR Number of feeder module sensor or electro-mechanical faults. 31
DVM_JAM Number of jams in image and bill validator module transport. 32
DVM_ERR Number of DVM sensor or electro-mechanical faults. 33
EN_CHARS Number of endorsement characters printed. 34
ESCROW Number of items sent to escrow. 35
ESCRWJAM Number of jams in escrow transport area. 36
ESCRWERR Number of escrow sensor or electro-mechanical faults. 37
REBUNCH Number of items moved into the re-bunch mechanism. 38
RBNCHRTN Number of bunches ejected from Rebunch for return to customer. 39
RBNCHJAM Number of jams in rebunch transport area. 40
RBNCHERR Number of rebunch sensor or electro-mechanical faults. 41
CBIN_JAM Number of jams detected in the capture bin module. 42
CBIN_ERR Number of capture bin module sensor or electro-mechanical faults. 43
STG_BIN1 Number of items captured to removable storage bin 1 (cheque/cash). 44
STG_BIN2 Number of items captured to removable storage bin 1 (cash only). 45
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Mnemonic Tally Description ID
RET_BIN1 Number of items captured to retract bin 1. 46
RET_BIN2 Number of items captured to retract bin 2. 47
RET_BIN3 Number of items captured to retract bin 3. 48
Error Codes
M_Status and M_Data
To de-code the data use the Status Code Translator Tool (available from
http://www.infoprod.ncr.com) or refer to Diagnostic Status Code Notebook (B006-
6273).
ADJUSTMENTS
Module Configuration
From the System Application Main Menu, select the option Self-Service
Configuration, then select Set Device Configuration and choose Scalable Deposit
Module. The following configuration options will be displayed:
Set CodelineFormat for SysApp ENABLE
Displays the CodelineFormat parameter (the MICR font) that will be used for
ENABLE commands issued through SysApp: Diagnostic test ENABLE and SelfTest.
The initial displayed value depends on the setting of the Operational Parameter
‘SysAppCodelineFormat’. The user can select one of four possible codelines: E13B,
CMC7, OCRA and OCRB. If the codelineformat is changed the registry key is
updated and the new format is used with immediate effect.
Display Version Number
Displays the SDM2 version number, the Main Controller Board revision number
and the version numbers of the currently downloaded firmware.
Display Module Information
Displays the part number and serial number (or equivalent) for each SDM2 module
that has this information available. All SDM2 modules use a tracer number and
build date to uniquely identify them.
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Display Template Information
Displays bill validation template information and details version information for
the bill validator firmware, FPGA data and template data. Note types marked with a
leading ‘#’ character have been configured to be accepted and note types with a
leading ‘!’ will be refused.
Copy SDM2 Trace Logs To Removable Media
Allows copying of the low-level SDM2 trace log files onto a removable memory
device for return to level-2 support for problem analysis.
A CAB file “Sdm2logs_hostname_yyyymmdd_hhmmss.cab”is created, where
hostname is the name assigned to the Core PC. The archive will include all files
with the extension “.log” found in the SDM2 log folder specified by registry entry:
%ULYBASEKEY%/USB Scalable Deposit Module2/Operational Parameters/LogPath
Note that saving log files to a USB FLASH key can be disabled using registry
variable “DisableSaveLogs” located under registry key:
%ULYBASEKEY%/GenericFeatureComponents/Operational Parameters/
FRU REMOVAL AND REPLACEMENT
The procedures in this section describe the removal and replacement of Field
Replaceable Units (FRUs) of the SDM.
The FRUs are:
l Infeed
l Deposit Validation Module (DVM)
l Re-buncher
l Core module including the controller board
l Lower transport
l Escrow
l Capture Bin Module (CBM)
l Stacking bins.
Note: The controller board is not an FRU and cannot be removed separately.
Throughout these procedures, left- and right-hand side are defined as viewed from
the front of the device, not the ATM, with the infeed defined as the front of the
device.
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CAUTION
Use a magnetised screwdriver when removing and replacing
screws. Any screws dropped inside the SDM2 must be found
and removed to avoid damage to the device.
Turn off power to the SDM2 before disconnecting any
harnesses.
Infeed
Removal
1. On the rear side of the SDM2, loosen the two screws securing the gear cover
on the motor bracket. Lift the cover up slightly to allow access to the circular
yellow clip on the side of the infeed.
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2. Disconnect the harness on right-hand side of the infeed.
3. Disconnect the yellow bridge from the tiltenator transport:
First open the tiltenator (latch J), then reach into the tiltenator from below
the infeed and push up on the middle of the bridge (yellow fingers on
stretchy belts) and down on the tiltenator pressure plate to disconnect the
bridge from the transport.
Important: You must disconnect the bridge before removing the
infeed or the belts will be damaged.
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4. Loosen the screws a half turn on the yellow ‘C’ shaped clips on each side of
the infeed.
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5. Use the tip of a small, flat-headed screwdriver placed in a notch on the side
of the clip to fully rotate it until the open portion faces away from the infeed
(that is, horizontally).
6. Slide the infeed off the core module.
Replacement
If the infeed is not correctly installed, fatal errors will occur.
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CAUTION
Make sure that the harnessing is not trapped or snagged
during
re-installation of the infeed. In particular check that the
infeed harness does not get caught between the infeed and
core module (A) and that the tiltenator sensor harness is not
trapped by the bridge - it should sit below the bridge (B).
A B
Infeed connector trapped
1. Replace the infeed onto the core module, making sure that the harnessing
does not get trapped between the infeed and the core.
2. Secure the infeed by turning the yellow disc on each side so that the opening
is facing directly downwards. Use the tip of a small, flat-headed screwdriver
placed in a notch on the clip to rotate it. Repeat on other side.
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3. Make sure that each disc is fully rotated (the black guide post should be at
the end of the slot in the disc) then secure with a screw. Make sure that each
disc is captured under both the screw and the black plastic curved guide.
4. Re-connect the bridge:
Open the tiltenator, then from under the infeed, stretch the yellow bridge so
that the hooks are over the edge of the tiltenator pressure plate and then
press them down to engage with the pressure plate connection pins.
If the bridge appears to be stuck, close the tiltenator and open the infeed in
order to free the bridge. Then close the infeed, open the tiltenator and try
again to connect the bridge.
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1197 NCR SelfServ 84 ATM Service Manual
5. Make sure that the tiltenator sensor harness is below the bridge and not
trapped.
6. Reconnect the infeed harnessing and replace the gear cover on the motor
bracket.
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Bill Validator (DVM)
Removal
1. Disconnect the two DVM harnesses. Open the clamp and feed the
harnessing through the retaining bracket.
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2. Loosen the two captive screws (arrowed below) and remove the third screw
(circled below) beneath the bill validator securing it to the core.
3. Lift the bill validator up and back to remove it from the SDM2.
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Replacement
1. Place the DVM into position on the SDM2.
2. Make sure that the transport guide fingers interface together: there should
be approximately 1 mm (0.03 in.) clearance when the module is correctly
aligned.
3. Once the module fingers are correctly aligned, tighten the two retaining
screws and refit the third screw.
4. Feed the harnesses back through the retaining bracket and clamp.
5. Re-connect the harnesses to the DVM and adjust the clamp if necessary.
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Rebuncher
Removal
1. Use the green handle at the left-hand side of the SDM2 to lift up the core,
until it is supported by the gas strut.
2. Remove the three screws securing the cover on the main control board and
remove the cover.
3. Disconnect the rebuncher harness (J23) from the control board. Carefully lift
all the harnessing out of the harness channel.
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4. Loosen the three captive screws securing the rebuncher module (support
the rebuncher while loosening the last one).
5. Remove the rebuncher, taking care not to snag the rebuncher harness while
guiding it out through the cut-out in the base plate.
Replacement
1. Feed the rebuncher harness into the gap in the baseplate, keeping the
connector flat.
2. Place the rebuncher into position in the SDM2, taking care not to snag the
harness, especially at the top right-hand side of the rebuncher.
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3. Wiggle the module until the baseplate is flush against the core baseplate and
is mated with the gears on each side (not visible).
4. Tighten the captive screws.
5. Replace the harnessing in the harness channel.
6. Reconnect the rebuncher harness to the control board (J23).
7. Lower the core back into position. Test that the rebuncher is in position and
mated with the gears correctly by turning the belts using green thumb
wheels 3 and 4shown below. If the belts in the rebuncher and adjacent
transport do not turn, re-seat the re-buncher.
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CAUTION
Ensure all harnesses are clear of the control board cover
before fully tightening the three screws.
1. Replace the main control board cover.
Core
Removal
1. If the core is being replaced, remove and retain the infeed, DVM and
rebuncher (see previous sections) to be fitted to the replacement core. (The
lower transport and escrow will be removed from the core once it has been
removed from the SDM2).
2. Remove the three screws securing the main control board cover and remove
the cover.
3. Disconnect the connectors for the for USB cable (P1) and shutter harness (J2)
on the left-hand side of the control board, and for the power cable (P2),
interlock harness (P4) and bin module harness (J28) on the right-hand side.
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4. Remove the screw from the yellow, spring-loaded latch to ensure the lower
transport is held in the core and also to release the gas struts from the core.
5. Remove the screw securing the dampener to the core baseplate.
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6. Remove the two screws below the handle on the infeed end of the SDM.
7. Lift the core off the tray using the handles at each end as lifting points. Lie
the core down carefully, resting on the back side.
8. If the core is being replaced, remove and retain the escrow and lower
transport (see next sections) to be fitted to the replacement core.
Lower Transport
Removal
1. Remove the core, as described in the previous section.
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Note: Before you lift the core out, disconnect the connectors for the
lower transport sensors harness (J4) and the lower transport motors
harness (J3) from the control board. It is easier to do this now, rather
than when it is removed and laid down.
1. Unscrew and remove the pivot post from where the lower transport meets
the escrow.
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2. Press down the yellow latch on the core to release the lower transport, then
remove the lower transport from the core.
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Replacement
1. Present the lower transport to the escrow at an angle to line up the pivot
post holes with the corresponding holes in the escrow and core baseplate.
Ensure the lower transport base plate is resting on the baseplate mounting
tab on the core.
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2. Slide the pivot post through all the holes and then tighten. Ensure that the
tip of the pivot post is almost flush with the black plastic cover on the
escrow.
3. When re-fitting the lower transport harness, route it from the lower
transport, up and over the PCB mounting plate and into the control board.
Take care not to trap wires between the baseplate and the lower transport
when re-securing the lower transport.
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Escrow
Removal
CAUTION
The Escrow must be emptied of all media before removal.
Refer to the owning organisation's procedures for media
handling.
1. Use the green handle to lift the upper module until it is supported by the gas
struts and the lower module is released.
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2. Depress the "H" button until an item is presented out of the escrow exit.
Release the button and then remove the item. Repeat until all of the media
has been removed from the escrow. If required, tap the "H" button
momentarily to move media back into the escrow.
CAUTION
Feed and remove one item at a time from the
escrow to prevent jams. The escrow will eject
items as long as the "H" button is depressed. Do
not depress continuously or the media will jam
and the escrow tape will be damaged.
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3. Remove the core and the lower transport, as described in the previous
sections.
Note: Before you lift the core out, disconnect the connectors for
escrow sensors harness (J5) and the escrow motor harness (J1)
from the control board. It is easier to do this now, rather than
when it is removed and laid down.
4. Remove the infeed nodding arm by removing the circlip at the pivot point.
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5. Loosen the three captive screws on the escrow.
6. Press down the yellow latch on the core to release the lower transport.
7. Press down on top of the clear plastic guide above the tapes to disengage
the escrow from the core guide fingers, then lift it out.
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Replacement
1. Feed the escrow harness through the baseplate. Take care not to snag the
wires or connectors.
2. Replace the escrow into position in the core, while holding down the clear
plastic guide fingers. Ensure that the escrow side plate is sitting flush against
the base plate and that no wires are pinched.
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3. Tighten the three captive screws to secure the escrow
CAUTION
The infeed nodding arm and circlip must be re-fitted on the
replaced escrow.
1. Lift the lower transport and place the infeed nodding arm and circlip back in
position. Ensure the flat spring is in place at the bottom of the arm.
2. Connect the harnesses for the escrow sensors (J4) and escrow motor (J1) to
the control board.
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Capture Bin Module (CBM)
1. Remove the stacking bins from the capture bin module.
2. Disconnect the SDM2 interface harness connector (J7) from the CBM control
board through the access hole in the CBM cover.
3. Remove the screw securing the interlock switch cover and remove the cover.
4. Disconnect the bin interlock cable and release the harnesses from the
clamps securing them to the cover.
5. Remove the two screws securing the interlock switch. Remove and retain the
switch assembly to be re-fitted to the replaced CBM.
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6. Loosen the screw in the yellow clip which retains the garage release latch.
Rotate the clip 90 degrees to allow the latch to be lifted.
7. Press up on the CBM release latch at the appropriate end of the SDM2 and
slide the garage out far enough to be able to grasp it and then remove it
from the SDM.
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Stacking Bins
Removal: Press down on the green handle and pull the bin out of the CBM.
Replacement: Slide the bin back into the CBM. Ensure the green handle returns to
the raised position and the red arrow light at the base of the CBM is no longer lit.
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CONNECTOR ASSIGNMENT
SDM2 Main Controller Board
J9 J12 JP1 J18 J19 J23 J26
J6 J27
J7 J29
J8
JP6
J2
P1 J28
J5 P4
J4
P2
J1
J3
Key:
disconnect for removal of applicable FRU
disconnect for removal of core
Connector Module Connector Module
J1 Escrow motor J23 Rebunch
J2 Shutter J26 Upper guide sensors
J3 Lower transport motors J27 DVM
J4 Lower transport sensors J28 CBM
J5 Escrow sensors J29 Rear sensors
J6 Bunch return JP1 Endorser
J7 Tiltenator up JP6 MICR
J8 Tiltenator lower P1 USB
J9 Infeed P2 Power
J12 UDFD (double feed) P4 Interlock
J18 Solenoids
J19 Motors
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SDM2 CBM Board
J5 J7
J1 J11
J3 J12
J4
J13
J14
J2 J15
Connector Module Connector Module
J1 Cash bin J11 Cheque bin
J2 Cash reject bin J12 Cheque guide
J3 Cash guide J13 Motor solenoid
J4 Switches J14 Encoder
J5 Third reject bin (not used) J15 Cheque reject bin
J7 SDM2 interface
CABLING
Limit Switch
CONN Switch
1 Common terminal 1
CONN Switch
2 NO terminal 2
3 NC terminal 3
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Bunch Return Sensors
J6 Led
TSL 21
TSL 22
BnRt EndSW Tilt TSS 22
TSS21 Latch
TSS 21
1 +3.3V (violet) 1
2 SenTS21 (grey) 2 3
+3.3V 3
1
TSS 22
(violet) 1
3 SenTS22 (blue) 2 3
+3.3V 3
1
J6 TSL 22
(violet) 1
5 LedTS22 (orange) 2 3
4 LedTS21 3 1
3
2 1 TSL 21
1
2 20 6 BnchRetAnod (red) 1 BnRt
7 BnchRetCath (black) 2
4
8 BnchRetEmit (green) 4
1 19
9 BnchRetColl (white) 3
1
10 TiltAnod (red) 1 Tilt
11 TiltCath (black) 2
4
12 TiltEmit (green) 4
13 TiltColl (white) 3
1
14 +5V (violet) 5 Latch
15 LatchLed (brown) 1 5
16 LatchSW (grey) 4
17 WhiteLed (blue) +5V (violet) 2
1
1(Anode)
2 1 LED
EndSW
3
18 EndPressSW (yellow) 2
19 +5V (violet) 1 1
Cash or Cheque Bin
Cable A and Cable B are attached together at connectors A and B using a twist–tie.
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Cable A
TS LED
Latch A
Ring
Empty
4 LatchSW (blue) 1
Latch 1 LatchLedEn (grey) 2
5 +5V (violet) 3
1 A
LED
1(Anode) 1 +5V (violet) 4 13
2 WhiteLenEn (brown) 5
Ring 1 FrameGND (white) 6
Empty 2 BinEmpty (orange) 9
3 EmptyLed (yellow) 10
1 3.3V
1
1
1 4 (violet)
1 3.3V (violet) 11
TS TS
2 (blue) 12
3 LedTS (grey) 13
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Cable B
FLL B
AFLL Home
3 +5V (white) 1
Home 4 HomeSenE (green) 2 B
2 GND (black) 3
1 HomeLed+ (red) 4
1 12
3 +5V (white) 5
4 AlmostFullSenE (green) 6
AFFL
2 GND (black) 7
1 AlmostFullLed+ (red) 8
1
FFL 3 +5V (white) 9
4 FullSenE (green) 10 1
2 GND (black) 11
1 FullLed+ (red) 12
1
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Cash or Cheque Bin to PCB
LED
J1/11
CBM Controller
Ring A
A
2 LEDTS (grey) 1
3 TS (blue) 2 13
1 3.3V (violet) 3
J1/11
CBM Controller 4 Empty Led (green) 4
5 BinEmpty (yellow) 5
23 LedSpareTS (orange) 6
2 1 24 SpareTS (red) 7
22 WhiteLenEn (black) 9
21 +5V (violet) 10
6 +5V (violet) 11
7 LatchLedEn (grey) 12
8 (blue) 13
(white) 8 1
26 25
2 Ring
17 FullLed+ (green) 1 B
18 GND (white) 2 12
20 FullSenE (yellow) 3
19 +5V (violet) 4
13 AlmostFulled+ (blue) 5
14 GND (violet) 6
16 AlmostFullSenE (white) 7
15 +5V (grey) 8
9 HomeLed+ (brown) 9
10 GND (white) 10
12 HomeSenE (black) 11
11 +5V (violet) 12 1
LED
25 +5V (red) 1 1(Anode)
26 RedLedEn (white) 2
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 1226
CBM to Controller
J28 CBM
Main Controller Board Switch
LEDs
1 Reset_n (grey) 1
2 Ready (blue) 2
3 CBM_Boot0 (green) 10
4 +24V (orange) 4 CBM
5 GND (white) 9
6 Sdata (blue) 8 2 1
7 CBM_RxD_From_Ctrl (brown) 7
J28 8 CBM_TxD_to_Ctrl (grey) 6
9 Sclock (orange) 14
2 1
10 Select_n (yellow) 3 16 15
11 GND (white) 13
12 GND (white) 12
13 +24V_IL (yellow) 15
14 +24V_IL (yellow) 16
15 GND (white) 5
22 21 16 GND (white) 11
Switch
17 +5V (violet) 1
3
18 Latch_SW (blue) 2
1
19 AmberLED (yellow) 1 LEDs
20 +5V (violet) 2 4
21 GreenLED (green) 4
22 RedLED (red) 3 1
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
1227 NCR SelfServ 84 ATM Service Manual
DVM to Controller
J27 DVM
J11
Main Controller Board DVM
1 +24V_DVM (violet) 2 DVM
2 GND (white) 1
J27 1
3 +24V_DVM (violet) 3
4 DVM_resten (black) 6
2 1
5 +24V_DVM (violet) 4
6 DVM_RDYIN (brown) 7
7 DVM_SCLK (blue) 13
8 GND (white) 9
14 13
9 DVM_SDATA (orange) 12
10 GND (white) 5
11 DVM_DEVSELn (red) 8
12 DVM_RxD_IN (yellow) 10
13 DVM_Tsd_OUT (green) 11 13
14 Spare GND
Escrow to Motor
J1 P1
Escrow Motor
J1 P1
1 EscrowWtr_Drv- (orange) 1
2 +5V(EscrowMtr-HE) (red) 2
5
3 6 3 GND(EscrowMtr-HE) (white) 3
4 EscrowMtr-HE-Sen (blue) 4
1 4 5 EscrowWtr_Drv+ (yellow) 5 1
6
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 1228
Escrow Large DC Motor
P1 DC Motor
P1
1 EscrowWtr_Drv- (orange) 1
2 +5(EscrowMtr-HE) (red) 2
1 DC Motor
1
3 GND(EscrowMtr-HE) (white) 3
4 EscrowMtr-HE-Sen (blue) 4
5 EscrowWtr_Drv+ (yellow) 5
5
Garage Bin Detect
CshChq
J4 Cheque Switch
CBM Board
Cash Switch
CshChq
1 ChqBD_Led+ (red) 1 4
2 ChqBD_Led- (GND) (black) 2
Garage (J4)
3 ChqBD_SenC(+5V) (white) 3 1
4 ChqBD_SenE (green) 4
8
Cheque Switch
5 +5V (violet) 1
3
6 ChqBin_SW (black) 2
1
1
Cash Switch
7 +5V (violet) 1
8 CshBin_SW (yellow) 2 3
1
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1229 NCR SelfServ 84 ATM Service Manual
Garage Guide Sensors
TS 23/6L TS 23/6S
TS 29
J4 TS 24/7
Main Controller Board
Latch
TS 24
1 +3.3 V (violet) 1
J4 5 TS24/7 (orange) 2 4
4 LedTS24/7 (red) 3
10
+3.3V 4 1
TS 23/6L
(violet) 1
2 LedTS23/6 (black) 2 3
+3.3V 3
1
1
(violet) 1 TS 23/6S
3 TS23/6 (brown) 2
3
+3.3V 3
1
TS 29
(violet) 1
7 Ts29 (black) 2 4
6 LedTS29 (yellow) 3
1
Latch
8 +5V (violet) 5 5
9 Latch_LedEn (blue) 1
10 Latch_SW (grey) 4
1
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 1230
Garage Motors and Solenoids (View 1of 2)
Cash Cash Cheque Cheque
Motor Encoder Motor Encoder
Trn Mtr
Thr Solenoid
Cheque Solenoid
Cash Solenoid
J14 J13
CBM Control Board
1 +5V (white) 1 Chq Enc
J14
3 Ch A Chk Enc (yellow) 3
4
2 GND (black) 2
9
4 Ch B Chk Enc (orange) 4
1
5 +5V (white) 1 Csh Enc
6 Ch A Csh Enc (yellow) 3 4
1
7 GND (black) 2
8 Ch B Csh Enc (orange) 4 1
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1231 NCR SelfServ 84 ATM Service Manual
Garage Motors and Solenoids (View 2of 2)
Cash Motor
1 Csh_OUT1B (blue) 4 1
2 Csh_OUT2B (orange) 6
3 Csh_OUT1A (red) 1
J13 4 Csh_OUT2A (yellow) 3
6
Cheque Motor
5 Chq_OUT1B (blue) 4
2 1 1
6 Chq_OUT2B (orange) 6
7 Chq_OUT1A (red) 1
8 Chq_OUT1B (yellow) 3
6
18 17 Trn Motor
9 Trn_OUT1B (blue) 4
1
10 Trn_OUT2B (orange) 6
11 Trn_OUT1A (red) 1
12 Trn_OUT2B (yellow) 3
6
Thr Solenoid
13 Thr_Sol (green) 1 1
14 GND (white) 2
2
Cash Solenoid
15 Csh_Sol (green) 1 1
16 GND (white) 2
2
Cheque Solenoid
17 Chq_Sol (green) 1 1
18 GND (white) 2
2
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 1232
Infeed to Control
J4
Control
Infeed Driver
1 GND (white) A1 Control (Panel)
J4 Jumper 1 (white)
15 GND (white) A8
15 4 GND (white) B1
Jumper 2 (white)
B8 B8 A8
2 +24V (violet) A2
3 +24V (violet) B2
5 +5V (red) A3
6 +5V (red) B3
B1 A1
7 Reset_n (black) A4
8 Infeed RxD (orange) B4
1 9 Infeed TxD (yellow) A5
10 Ready_n (green) B5
11 TS1_blocked_n (blue) A6
12 TS2_blocked_n (violet) B6
13 TS3_blocked_n (grey) A7
14 TS4_blocked_n (black) B7
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1233 NCR SelfServ 84 ATM Service Manual
Infeed Devices Short (View 1of 2)
HOME
J6 TS 4
Infeed Driver
TS1/2
MTR ACCEL
TS 3
COIL
CLUTCH LATCH
CLUTCH
2 GND (clutch rtn) (white) 1
8 Clutch Drv (blue) 2 2
1
26 =3.3V_filtered (violet) 1 TS 1/2
27 Sen_TS2_E (yellow) 2
28 LED_TS1_K (green) 3 4
+3.3V 4
J6 1
TS 3
1 2 (violet) 1
25 Sen_TS2_E (orange) 2 3
+3.3V 3
1
(violet) 1 TS 4
23 Sen_TS4_E (brown) 2 3
+3.3V 3
1
29 30
(violet) 6 ACCEL
1 GND (white) 1 6
11 Accel_SCLK (orange) 2
13 Accel_NSS (blue) 5
14 Accel_MOSI (yellow) 3
16 Accel_MISO (green) 4 1
17 Config 0
30 GND
21 Config 1
29 GND
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 1234
Infeed Devices Short (View 2of 2)
MTR
3 InfeedOUT1B (brown) 4
5
4 InfeedOUT1A (black) 1
5 InfeedOUT2B (yellow) 5
6 InfeedOUT1B (orange) 2 1
COIL
J6 7 MD_Coil_L (white) 1 3
10 MD_Coil_H(+19V) (orange) 3
1
LATCH
18 LatchSW_in (grey) 4
22 HomeSen_E (red) 5 5
24 LatchLED_K (black) 1
+3.3V 2
1
(violet) 3
HOME
15 HomeLED_K (black) 2 4
19 HomeSen_E (green) 4
20 +5_filtered (red) 1
1
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
1235 NCR SelfServ 84 ATM Service Manual
Infeed Devices Mid Short (View 1of 2)
HOME
J6
Infeed Driver TS 4
TS1/2
MTR ACCEL
TS 3
COIL
CLUTCH LATCH
CLUTCH
2 GND (clutch rtn) (white) 1
8 Clutch Drv (blue) 2 2
1
26 =3.3V_filtered (violet) 1 TS 1/2
27 Sen_TS2_E (yellow) 2
28 LED_TS1_K (green) 3 4
+3.3V 4
J6 1
TS 3
1 2 (violet) 1
25 Sen_TS2_E (orange) 2 3
+3.3V 3
1
(violet) 1 TS 4
23 Sen_TS4_E (brown) 2 3
+3.3V 3
1
29 30
(violet) 6 ACCEL
1 GND (white) 1 6
11 Accel_SCLK (orange) 2
13 Accel_NSS (blue) 5
14 Accel_MOSI (yellow) 3
16 Accel_MISO (green) 4 1
17 GND (Config 0)
30 (white)
21 Config 1
29 GND
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 1236
Infeed Devices Mid Short (View 2of 2)
MTR
3 InfeedOUT1B (brown) 4
5
4 InfeedOUT1A (black) 1
5 InfeedOUT2B (yellow) 5
6 InfeedOUT1B (orange) 2 1
COIL
J6 7 MD_Coil_L (white) 1 3
10 MD_Coil_H(+19V) (orange) 3
1
LATCH
18 LatchSW_in (grey) 4
22 HomeSen_E (red) 5 5
24 LatchLED_K (black) 1
+3.3V 2
1
(violet) 3
HOME
15 HomeLED_K (black) 2 4
19 HomeSen_E (green) 4
20 +5_filtered (red) 1
1
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
1237 NCR SelfServ 84 ATM Service Manual
Infeed Devices Mid Long (View 1of 2)
HOME
J6
Infeed Driver TS 4
TS1/2
MTR ACCEL
TS 3
COIL
CLUTCH LATCH
CLUTCH
2 GND (clutch rtn) (white) 1
8 Clutch Drv (blue) 2 2
1
26 =3.3V_filtered (violet) 1 TS 1/2
27 Sen_TS2_E (yellow) 2
28 LED_TS1_K (green) 3 4
+3.3V 4
J6 1
TS 3
1 2 (violet) 1
25 Sen_TS2_E (orange) 2 3
+3.3V 3
1
(violet) 1 TS 4
23 Sen_TS4_E (brown) 2 3
+3.3V 3
1
29 30
(violet) 6 ACCEL
1 GND (white) 1 6
11 Accel_SCLK (orange) 2
13 Accel_NSS (blue) 5
14 Accel_MOSI (yellow) 3
16 Accel_MISO (green) 4 1
17 Config 0
30 GND
21 GND (Config 1)
29 (white)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 1238
Infeed Devices Mid Long (View 2 of 2)
MTR
3 InfeedOUT1B (brown) 4
5
4 InfeedOUT1A (black) 1
5 InfeedOUT2B (yellow) 5
6 InfeedOUT1B (orange) 2 1
COIL
J6 7 MD_Coil_L (white) 1 3
10 MD_Coil_H(+19V) (orange) 3
1
LATCH
18 LatchSW_in (grey) 4
22 HomeSen_E (red) 5 5
24 LatchLED_K (black) 1
+3.3V 2
1
(violet) 3
HOME
15 HomeLED_K (black) 2 4
19 HomeSen_E (green) 4
20 +5_filtered (red) 1
1
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1239 NCR SelfServ 84 ATM Service Manual
Infeed Devices Long (View 1 of 2)
HOME
J6 TS 4
Infeed Driver
TS1/2
MTR ACCEL
TS 3
COIL
CLUTCH LATCH
CLUTCH
2 GND (clutch rtn) (white) 1
8 Clutch Drv (blue) 2 2
1
26 =3.3V_filtered (violet) 1 TS 1/2
27 Sen_TS2_E (yellow) 2
28 LED_TS1_K (green) 3 4
+3.3V 4
J6 1
TS 3
1 2 (violet) 1
25 Sen_TS2_E (orange) 2 3
+3.3V 3
1
(violet) 1 TS 4
23 Sen_TS4_E (brown) 2 3
+3.3V 3
1
29 30
(violet) 6 ACCEL
1 GND (white) 1 6
11 Accel_SCLK (orange) 2
13 Accel_NSS (blue) 5
14 Accel_MOSI (yellow) 3
16 Accel_MISO (green) 4 1
17 GND (Config 0)
30 (white)
21 GND (Config 1)
29 (white)
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 1240
Infeed Devices Long (View 2 of 2)
MTR
3 InfeedOUT1B (brown) 4
5
4 InfeedOUT1A (black) 1
5 InfeedOUT2B (yellow) 5
6 InfeedOUT1B (orange) 2 1
COIL
J6 7 MD_Coil_L (white) 1 3
10 MD_Coil_H(+19V) (orange) 3
1
LATCH
18 LatchSW_in (grey) 4
22 HomeSen_E (red) 5 5
24 LatchLED_K (black) 1
+3.3V 2
1
(violet) 3
HOME
15 HomeLED_K (black) 2 4
19 HomeSen_E (green) 4
20 +5_filtered (red) 1
1
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
1241 NCR SelfServ 84 ATM Service Manual
Lower Transport (View 1 of 2)
LwTr
TS 19
J3
Slot Sensor
Main Controller Board
J4
TS 14
TS 15
DvAc TS 16
TS 17
Latch
DvAc
1 DvAcOUT1A (black) 1
J3 2 DvAcOUT1B (brown) 3 4
3 DvAcOUT2A (orange) 2
4 DvAcOUT2B (yellow) 4 1
7 8
1 2 5 LwTrOUT2A (yellow) 3 LwTr
6 LwTrOUT1A (red) 1 1
7 LwTrOUT2B (orange) 6
8 LwTrOUT1B (blue) 4
6
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NCR SelfServ 84 ATM Service Manual 1242
Lower Transport (View 2 of 2)
TS 17
1 +3.3V (violet) 1
10 SenTS17 (yellow) 2 4
5 LedTS17 (blue) 3
+3.3V 4 1
TS 19
(violet) 1
11 SenTS19 (brown) 2 4
J4
6 LedTS19 (orange) 3
+3.3V 4 1
20 19 (violet) 1 TS 16
9 SenTS16 (grey) 2
4
4 LedTS16 (brown) 3
+3.3V 4
1
2 1 (violet) 1 TS 15
8 SenTS15 (orange) 2
4
3 LedTS16 (yellow) 3
+3.3V 4
1
TS 14
(violet) 1
7 SenTS14 (blue) 2 4
2 LedTS14 (grey) 3
1
Latch
12 +5V (violet) 5
13 LatchBrdLed (grey) 1 1
15 LatchBrdSW (yellow) 4
5
16 SlotSenAnod (red) 1 Slot Sensor
17 SlotSenCath (black) 2
4
18 SlotSenEmit (green) 3
19 SlotSenColl (white) 4
1
MICR to Controller
JP 6 J1
Main Controller Board MICR Board
1 GND 1
JP 6 201 MICR_STB 201 MICR
2 +15V 2
202 Key 202
201 1 201 1
3 MICR_CLK 3
203 MICR_DAT 203
205 5 4 POT_CS 4 205 5
204 POT_DATA 204
5 GND 5
205 GND 205
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
1243 NCR SelfServ 84 ATM Service Manual
Motors Solenoid Infeed (View 1 of 2)
Dskw1
Solenoid
BnAc
Dskw2
Solednoid
Rtrd
BnRt
Advn
Infeed
Motor Rbbn
Tilt
DeSk
PANEL
MICR Motor
PpAc
Clutch Divert
Solenoid
J9 J18 J19
Main Controller Board
Dskw1 Solenoid
3 Dskw1+ (orange) 1
1
4 Dskw1-(GND) (white) 2
2
J18
Dskw2 Solenoid
5 Dskw2+ (yellow) 1
1
6 Dskw2-(GND) (white) 2
2
Clutch
7 Clutch+ (blue) 1
2
1 9 8 Clutch-(GND) (white) 2 1
Divert Solenoid
2 10 9 Diverter+ (red) 1
10 Diverter- (GND) (white) 2 1
2
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 1244
Motors Solenoid Infeed (View 2 of 3)
1 MicrOUT2A (yellow) 3 Micr
6
2 MicrOUT2B (orange) 6
3 MicrOUT1A (red) 1
4 MicrOUT1B (blue) 4
1
DeSk
5 DeSkOUT2A (yellow) 3 6
6 DeSkOUT2B (orange) 6
7 DeSkOUT1A (red) 1
8 DeSkOUT1B (blue) 4
1
J19
Advn
9 AdvnOUT2A (yellow) 3
6
10 AddvnOUT2B (orange) 6
2 1 11 AdvnOUT1A (red) 1
12 AdvnOUT1B (blue) 4
1
Rtrd
13 RtrdOUT2A (yellow) 6
6
14 RtrdOUT2B (orange) 1
15 RtrdOUT1A (red) 4
16 RtrdOUT1B (blue) 3
1
17 BnAcOUT1A (black) 1 BnAc
18 BnAcOUT1B (brown) 4 1
19 BnAcOUT2A (orange) 2
40 39
20 BnAcOUT2B (yellow) 5
5
BnRt
21 BnRtOUT2A (yellow) 6
6
22 BnRtOUT2B (orange) 1
23 BnRtOUT1A (red) 4
24 BnRTOUT1B (blue) 3
1
Rbbn
25 RbbnOUT1A (black) 1
26 RbbnOUT1B (brown) 3
4
27 RbbnOUT2A (orange) 2
28 RbbnOUT2B (yellow) 4
1
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
1245 NCR SelfServ 84 ATM Service Manual
Motors Solenoid Infeed (View 3 of 3)
29 PpAcOUT1A (black) 1 PpAc
30 PpAcOUT1B (brown) 3 4
31 PpAcOUT2A (orange) 2
32 PpAcOUT2B (yellow) 4 1
J19
InFd
33 InFdOUT2A (yellow) 6 6
34 InFdOUT2B (orange) 1
35 InFdOUT1A (red) 4
36 InFdOUT1B (blue) 3
1
37 TiltOUT1A (black) 1 Tilt
1
38 TiltOUT1B (brown) 4
39 TiltOUT2A (orange) 2
40 TiltOUT2B (yellow) 5 5
J1 GND (white) A1
J15 GND (white) A8
J9 PANEL
J2 +24V (violet) A2
J3 +24V (violet) B2
15
J4 GND (white) B1
J5 +5V (red) A3
J6 +5V (red) B3
J7 Reset_n (black) A4
J8 Infeed_RxD (brown) B4
J9 InfeedTxD (orange) A5
J10 Ready_n (yellow) B5
1 B8 B1
J11 TS1_blocked_n (green) A6
J12 TS2_blocked_n (blue) B6
J13 TS3_blocked (grey) B7 A8 A1
J14 TS4_blocked_n (black) B8
NCR - CONFIDENTIAL (RESTRICTED). Solely for distribution to and use by authorized persons, pursuant to company instructions.
NCR SelfServ 84 ATM Service Manual 1246
Rear Guide Sensors
Latch Red Led
Switch
J29 TS 13
Main Controller Board
White Led
TS 13
1 +3.3V (violet) 1
5 SenTS13 (green) 2 4
J29 3 LedTS13 (black) 3
1
Switch
10 2 LowGuide_SW (white) 2
1 3
9 RedLED +5V (red) 1
(brown) +5V
Red 2 1
LED LED
1(Anode)
1 (orange)
10 WhiteLED
(white) +5V
White
LED 2 1
(orange) 2 Latch
6 +5V (violet) 5 5
7 LatchLed (yellow) 1
8 LatchSW (blue) 4
1
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1247 NCR SelfServ 84 ATM Service Manual
Rebuncher (View 1 of 2)
LED
LinSen
Belt Switch
RotSen
TS 20S
J23
Drum
Main Controller Board
Lin
Rot
TS 20L
LED
14 LED - (brown) 2 1(Anode)
13 +5V (yellow) 1
1 RebnchFullSw +5V (red)
(white)
SWITCH
1 31
2 1
TS 20L
2 +3.3V (violet) 1
J23 4
4 LedTS20 (grey) 3
+3.3V 4
1
2 1
TS 20S
(violet) 4 4
3 SenTS20 (orange) 2
1
5 RotSenColl (white) 3 RotSen
6 RotSenEmit (green) 4
4
7 RotSenAnod (red) 1
8 RotSentCath (black) 2
30 29 1
9 LinSenColl (white) 3 LinSen
10 LinSenEmit (green) 4
4
11 LinSendAnod (red) 1
12 LinSenCath (black) 2
1
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NCR SelfServ 84 ATM Service Manual 1248
Rebuncher (View 2 of 2)
Rot
15 RotOUT1A (red) 4
16 RotOUT1B (yellow) 2 1
17 RotOUT2A (blue) 3
18 RotOUT2B (black) 1 4
Lin
19 LinOUT1A 4
20 LinOUT1B (yellow) 2 1
J23
21 LinOUT2A (blue) 3
22 LinOUT2B (black) 1 4
Drum
23 DrumOUT2A (yellow) 3 6
24 DrumOUT2B (blue) 6
25 DrumOUT1A (red) 1
26 DrumOUT2B (black) 4
1
3 Belt
27 BeltOUT2A (yellow)
6
28 BeltOUT2B (blue) 6
29 BeltOUT1A (red) 1
30 BeltOUT1B (black) 4
1
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1249 NCR SelfServ 84 ATM Service Manual
Reject Bin Single
MTR
J2/5/15 AFL
LATCH
CBM Control Board
ESEN
ELED
ELED
1 +3.3V (violet) 1 4
2 EmptyLed (grey) 3
+3.3V 4 1
J2/5/15
ESEN
(violet) 4 4
2 1 3 EmptySen (blue) 2
1
LATCH
4 +5V (violet) 5 5
5 LatchLed (grey) 1
6 LatchSW (blue) 4
1
22 21
AFL
7 AFLed+ (red) 1
8 GND (black) 2 4
9 +5V (white) 3
10 AFSen (green) 4 1
MOTOR
15 MtrOUT1A (black) 1
1
16 MtrOUT1B (brown) 4
17 MtrOUT2A (orange) 2
18 MtrOUT2B (yellow) 5 5
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NCR SelfServ 84 ATM Service Manual 1250
Reject Bin Double
WLED
MTR
AFL FULL
J2 LATCH
CBM Control Board
ESEN
ELED
ELED
1 +3.3V (violet) 1
2 EmptyLed (grey) 2 3
3 EmptySen (blue) +5V (violet) 3 1
4
J2 2 4 ESEN
1
4 +5V (violet) 5 LATCH
2 1 5 LatchLed (grey) 1
1
6 LatchSW (blue) 4
19 WhiteLed- +5V (violet) 2
(grey) 5
LED 1(Anode)
2 1
22 21
7 AFLed+ (red) 1 AFL
8 AFLed- (GND) (black) 2
4
9 AFSenC (+5V) (white) 3
10 AFSenE (green) 4
1
11 FuLed+ (red) 1 FULL
12 FuLed- (GND) (black) 2
4
13 FuSenC (+5V) (white) 3
14 FuSenE (green) 4
1
15 MtrOUT1A (black) 1 MTR
16 MtrOUT1B (blue) 3 1
17 MtrOUT2A (orange) 2
18 MtrOUT2B (yellow) 4
5
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1251 NCR SelfServ 84 ATM Service Manual
SDM2 DC Interlock
SDM2_P4 Switch
SDM2_P4 Switch
1 +24VIL_SW 1
1 1
2 +24V 2 2
3
SDM2 Interlock Switch
NO 1
COM 1
Switch
NO 2
COM 2
Switch 1 +24VIL_SW 1 COM 1
1
2 +24V 1 NO 2
2
SW 1- SW 2 1 NO 1
1 COM 2
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NCR SelfServ 84 ATM Service Manual 1252
Tilt Lower Sensors
J8 TS 5
Main Controller Board
Padd
Latch
TS 5
1 +3.3V (violet) 1
J8 2 SenTS5 (orange) 2 2
1
9 3 PaddleAnod (red) 1 BnCm
4 PaddleCath (black) 2 4
5 PaddleEmit (green) 4
6 PaddleCoil (white) 3 1
1 Latch
7 +5V (violet) 5 5
8 LatchLed (yellow) 1
9 LatchSW (blue) 4
1
Tilt Upper Sensors
J7 TS 5
Main Controller Board
BnCm
TS 5
1 +3.3 V (violet) 1
J7 2 LedTS5 (yellow) 2 2
1
6
3 BnCmAnod (red) 1 BnCm
4 BnCmCath (black) 2 4
1 5 BnCMEmit (green) 4
6 BnCmColl (white) 3 1
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1253 NCR SelfServ 84 ATM Service Manual
TS4 LED Harness
J7 TS 4
Infeed Driver
TS 4
3 1 +3.3V (violet) 1 3
2 LedTS4 (green) 2
1 3 +3.3V (red) 3 1
UDFD to Controller
J12 J1
UDFD
Main Controller Board
1 +15V (black) 1
2 U-blocked_n (brown) 2
3 +15V (red) 3
J12 4 U-double_n (orange) 4 UDFD
5 +5V (yellow) 5
6 Sp-blocked_n (green) 6
1 2 7 +5V (blue) 7 1 2
8 Sp-moving_n (violet) 8
9 U_C2D (grey) 9
10 Sp-separated_n (white) 10
11 U_C2CK (black) 11
12 TS6-blocked_n (brown) 12
19 20 13 UDFD_RxD_Out (red) 13 19 20
14 TS6-thick_n (orange) 14
15 UDFD_TxD-Src (yellow) 15
16 UDFD_Ready_n (green) 16
17 GND (blue) 17
18 GND (violet) 18
19 GND (grey) 19
20 GND (white) 20
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NCR SelfServ 84 ATM Service Manual 1254
UDFD to Mouse Sensor
J2 J1
UDFD
Mouse
UDFD 1 +5V (black) 1 Mouse
2 NCS (red) 2
3 MISO (orange) 3
7 7
4 SCLK (yellow) 4
5 MOSI (green) 5
6 AGND (blue) 6
7 GND (white) 7
1 1
UDFD Top to Bottom
Top Bottom
J3 J1
Top Bottom
1 +15V (black) 1
10 2 +5V (brown) 2 10
3 +5V (red) 3
4 SEN-ON (orange) 4
5 VoB (yellow) 5
6 VoA (green) 6
7 PLS-S (blue) 7
1 8 PLS (violet) 8 1
9 GND (grey) 9
10 GND (white) 10
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1255 NCR SelfServ 84 ATM Service Manual
Upper Guide Sensors (View 1 of 2)
LTCH 2
Ds1
TS 9 TS 8 LTCH 1
DS 3 DS 2
TS 12
J26
Main Control Board
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NCR SelfServ 84 ATM Service Manual 1256
Upper Guide Sensors (View 2 of 2)
TS 12
6 +3.3V (violet) 1
17 LedTS12 (black) 2 1
18 SenTS12 (green) 3
J26 +3.3V 4 4
DS 3
(violet) 1
11 SenDS3 (yellow) 2 4
5 LedDS3 (orange) 3
+3.3V 4 1
DS 2
J26
(violet) 1
10 SenDS2 (blue) 2 4
4 LedDS2 (green) 3
+3.3V 4 1
TS 8
(violet) 1
7 SenTS8 (red) 2 4
2 20 1 LedTS8 (brown) 3
+3.3V 4 1
1 19
TS 9
(violet) 1
8 SenTS9 (black) 2 4
2 LedTS9 (white) 3
+3.3V 4 1
DS 1
(violet) 1
9 SenDS1 (white) 2 4
3 LedDS1 (grey) 3
1
Latch 1
13 Latch1Led (grey) 1
5
15 Latch1SW (blue) 4
+3.3V 5
1
(violet) 2 Latch 2
14 Latch2Led (green) 1 5
16 Latch2SW (yellow) 4
12 +5V (violet) 5 1
TEST TOOLS
The following test documents are available to test the SDM:
1. MICR test document 484-0046074 and 484-0046075
2. Image quality document 484-0050375
3. Test Cheque packet 484-0050345
4. Test Deck A 484-9000989
5. Test Deck C SCPM/SDM2 Maximum Size 004-9002285
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1257 NCR SelfServ 84 ATM Service Manual
PREVENTIVE MAINTENANCE
For the preventive maintenance schedule and details of the required tasks for the
SDM, refer to the Preventive Maintenance section of this manual.
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NCR SelfServ 84 ATM Service Manual 1258
15. RECYCLERS
Cash Acceptor and Recycler 1259
Cash Acceptor and Recycler Cassettes 1406
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1259 NCR SelfServ 84 ATM Service Manual
CASH ACCEPTOR AND RECYCLER
INTRODUCTION
This chapter describes the Global Bunch Recycle Unit (GBRU) and the Global Bunch
Note Acceptor (GBNA). Both devices can transport a bunch of banknotes from the
facia entry slot to a separator and then perform recognition and validation
processes on these notes. Notes not recognized as banknotes may be returned to
the entry slot, or captured, depending upon the mode of operation of the device.
Additionally the GBRU can dispense notes from the currency cassettes to the entry
slot.
The GBNA/GBRU is available as a standard variant or as an extended variant which
can accommodate larger cassettes.
The GBNA/GBRU is also available as a type ‘A’ or type ‘B’ variant. Type ‘B’ variants
have a narrower guide path and can be identified by coloured labels on the Pre-
acceptor, Separator and Escrow FRUs, as shown below.
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NCR SelfServ 84 ATM Service Manual 1260
CAUTION
Risk of explosion if BV battery* is replaced by an incorrect
type. Dispose of used batteries in accordance with local
regulations.
* BV battery is not an NCR field replaceable item. This
caution is required for UL certification.
DESCRIPTION
The diagram below names the units in the GBNA/GBRU.
Reject Bin
Pre-Acceptor
Counterfeit
Separator
Reservoir
& Reject
Escrow
Capture
BV
Cassette
4 3 2 1
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1261 NCR SelfServ 84 ATM Service Manual
Note: In this description and throughout the chapter the terms “left” and “right”
are regarded as when looking directly on the pre-acceptor of the GBNA/GBRU. The
Pre-acceptor is regarded as the “front”.
Currency Dimensions
The GBRU and GBNA can accept banknotes of the following dimensions:
Currency length (long edge)
Type A Type B
Deposit 120 mm (4.72 in.) to 120 mm (4.72 in.) to
182 mm (7.17 in.) 166 mm (6.54 in.)
Recycle 127 mm (5.00 in.) to 127 mm (5.00 in.) to
182 mm (7.17 in.) 166 mm (6.54 in.)
Extended Recycle 150 mm (5.91 in.) to 138 mm (5.43 in.) to
182 mm (7.17 in.) 166 mm (6.54 in.)
Currency width (short edge)
60 mm (2.36 in.) to 86 mm (3.39 in.)
Mechanism
Banknotes are handled by the GBRU and GBNA as follows:
l Feed method - Placed in a bunch of notes up to 25 mm thick (200 flat notes)
l Feed direction - Long edge of notes presented to inlet
l Dispensable notes - Dispensed in a bunch up to 25 mm thick (200 flat notes)
l Feed speed - 7 banknotes per second
l Speed of transport:
l Main transport - 1200 mm/sec.
l Pre-acceptor/bunch - 160 mm/sec.
l Top transport/bunch - 140 mm/sec.
l Number of cassettes: Configured for 2 or 4 cassettes
l Capacity of cassettes:
l Standard Deposit Cassette - 1700 - 2300 notes
l Extended Deposit Cassette - 2800 - 4400 notes
l Standard Recycler Cassette - 1400 - 2000 notes
l Extended Recycler Cassette - 2600 - 4100 notes
l Capacity of removable reject bin:
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NCR SelfServ 84 ATM Service Manual 1262
lCounterfeit compartment - 10 notes
l Capture compartment - 200 notes
l Reject compartment - 200 notes
l Capacity of fixed reject bin (GBNA):
l Counterfeit compartment - 10 notes
l Capture compartment - 200 notes
l Capacity of escrow - 25 mm bunch (200 flat notes)
l Recycling capability (GBRU) - Up to 4 denominations
Movement Of Notes
The movement of notes through the GBRU and GBNA is considered under the
following headings:
l Note Categorization
l Accept
l Deposit
l Reject
l Dispense (GBRU Only)
l Capture
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1263 NCR SelfServ 84 ATM Service Manual
Note Categorisation
For notes in general circulation four categories of condition have been defined. The
way in which banknotes are handled by the GBNA/GBRU is controlled by the mode
of operation of the device (termed the Categorization Mode, 0 to 3). The following
table briefly describes the action taken by the device for the four defined
categories of notes against the four Categorization Modes.
Note Category
Categorisation 1 - Not recognized 2 - Elements 3 - Elements not clearly 4 - Banknotes
Mode as banknote identified as authenticated. Suspect fully
because of wrong counterfeit. banknotes. Image format authenticated
image or format, Image and format and authentication as genuine. All
transport error, recognized but features (IR, UV, authentication
large dog-eared or one or more magnetism, security checks
missing sections, authentication thread) recognized, but delivered
hand written features (IR, UV, tolerance and/or quality positive
notes, separating magnetism, deviations. In most cases results. May be
cards, etc., or security thread) unfit or soiled used for
wrong currency. missing or out of banknotes. Not to be recycling.
tolerance. recycled.
0 - Non-ECB Return to Return to Return to cardholder. Accept for
cardholder. cardholder processing.
Return on
cancel.
1 - ECB Special Return to Capture. No Accept for processing. No Accept for
(Germany) cardholder. return. return on cancel. processing.
Return on
cancel.
2 - (China) Return to Capture. No Return to cardholder. Accept for
cardholder. return. Processing.
Return on
Cancel.
3 - ECB Return to Capture. No Accept for processing. Accept for
Standard cardholder. return. Return on cancel. processing.
Return on
cancel.
Note: 1. ECB = European Central Bank
Note: 2. ECB6 = Suspected counterfeit note retention (in BNAs). Named after
article 6 European Central Bank Council Regulation 1338/2001.
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NCR SelfServ 84 ATM Service Manual 1264
Accept (Primary Receipt of Notes)
Reject Reject
ECB6
Suspect
Cassette
On an Accept the GBNA/GBRU transfers a bunch of notes (maximum 25mm height)
from the facia to the Separator via the Pre-acceptor.
The Separator takes notes from the bunch and transfers them to the BV
consecutively, where their characteristics are checked by an optical line sensor, a
magnetic sensor, a UV sensor and a thickness sensor. Depending upon the check
results, notes are transferred to the Escrow if genuine, or to a Reservoir if rejected.
Notes in the Reservoir are bunched up and returned to the facia slot.
In the ECB6 mode, if a note is identified as counterfeit, it is transferred to the
counterfeit area of the Reject Bin. Depending upon the settings, suspect notes can
be distributed to a Suspect Cassette, Escrow, or a Reservoir.
The following table summarizes the flow of notes for an Accept.
Categorization Mode/Destination
Source Category of Notes Non-ECB6 Mode ECB6 Mode
Pre-acceptor All Separator Separator
Separator Cat. 4 Genuine Escrow Escrow
Damaged Escrow Escrow
Cat. 3 Suspect Not applicable Germany: Suspect
cassette China: Reservoir
Standard: Escrow (by
parameter)
Cat. 2 Counterfeit Not applicable Counterfeit area
Cat. 1 Not recognized Reservoir Reservoir
Overflow of Escrow Reservoir Reservoir
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1265 NCR SelfServ 84 ATM Service Manual
Deposit (Secondary Receipt of Notes)
ECB 6
Suspect
Cassette
During the Deposit the bunch of notes in Escrow is lifted up and transferred to the
Separator.
The Separator takes each note from the bunch and transfers it to the BV unit
consecutively, where its characteristics are checked by the Optical line sensor,
Magnetic sensor, UV sensor and Thickness sensor. Depending upon the check
results, each note is transferred by denomination to a corresponding cassette, or
to the reject area in Reject Box if damaged. If identified as counterfeit, the note is
transferred to the counterfeit area of the Reject Bin.
The following table summarizes the flow of notes for a Deposit.
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NCR SelfServ 84 ATM Service Manual 1266
Categorization Mode/Destination
Source Category of Notes Non-ECB6 Mode ECB6 Mode
Escrow All Separator Separator
Separator Cat. 4 Genuine Storage cassettes Storage cassettes
Damaged Reject area Suspect cassette
Cat. 3 Suspect Not applicable Germany: Suspect
cassette
China: Reject area
Standard: Suspect
cassette (by parameter)
Cat. 2 Counterfeit Not applicable Counterfeit area
Cat. 1 Not recognized Reject area Reject area
Overflow of Deposit or Configured Cassette Configured Cassette or
recycle storage cassette or Reject area Reject area
Refund (Cancel Deposit)
During a Refund (cancelled deposit) the bunch of notes in the Escrow is lifted up
and returned to the facia slot via the Pre-acceptor.
The following table summarizes the flow of notes for the Refund.
Source Category of Destination
Notes
Escrow All Pre-acceptor
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1267 NCR SelfServ 84 ATM Service Manual
Dispense (GBRU Only)
ECB6
Suspect
Cassette
The Dispense function is available on the GBRU only.
Notes from a cassette are checked at Bill Validation unit and transferred to the
Escrow.
The following table summarizes the flow of notes for a Dispense.
Categorization Mode/Destination
Source Category of Notes Non-ECB6 Mode ECB6 Mode
Storage Cat. 4 Genuine Escrow Escrow
cassette Damaged Reject area Reject area
Cat. 3 Suspect Not applicable Reject area (default)
Escrow or Suspect
cassette (configurable)
Cat. 2 Counterfeit Not applicable Counterfeit area
Cat. 1 Not recognized Reject area Reject area
Overfeed from storage Reject area Reject area
cassette
Capture
On a Capture any notes left behind by a cardholder are taken back to the
Separator, and those left in the Escrow are also taken back to the Separator. The
Separator takes notes from the bunch and transfers them to the BV consecutively,
where their characteristics are checked by the Optical line sensor, Magnetic sensor,
UV sensor and Thickness sensor. All the notes are transferred to a specified
location which may be, the Reject Area, the Capture Area, or Bill Cassettes.
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NCR SelfServ 84 ATM Service Manual 1268
ECB 6
Suspect
Cassette
The following table summarizes the flow of notes for a Capture.
Categorization Mode/Destination
Source Category of Notes Non-ECB6 Mode ECB6 Mode
Pre- Cat. 4 Genuine Reject or Capture area Reject or Capture area or
acceptor Damaged or optionally to optionally to configured
/Escrow / configured cassettes cassettes
Reservoir Cat. 3 Suspect Not applicable Reject or Capture area or
optionally to configured
cassettes
Cat. 2 Counterfeit Not applicable Counterfeit area
Cat. 1 Not Captured area or Captured area or optional
recognized optional retract to retract to reject area.
reject area
Dual GBNA/GBRU
Dual GBNA/GBRU allows two devices to be deployed in the one ATM, allowing
maximum capacity and availability. The second device is identified by a label
marked as 2, adjacent to the racking out handle.
In addition on the second device, a connector is installed to the SHT position on the
Lower PCB, as shown below.
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1269 NCR SelfServ 84 ATM Service Manual
Connector
Power Requirement
The power requirement for the GBNA/GBRU is as follows:
l Input voltage = +24 Vdc and +24 Vdc interlocked
l Internally generated supplies +12 Vdc, -12 Vdc, and +5 Vdc
l Peak current measured at GBNA/GBRU input connector = 30 A
There are three fuses in the module power supply:
l Fuse 1 = 250 V 10 A (Littelfuse)
l Fuse 2 and Fuse 3 = 250 V 30 A (Littelfuse)
Sensors And Actuators
The diagram below shows the positions of sensors and actuators throughout the
GBNA/GBRU. The sections that follow name the sensors and actuators in each
functional unit and briefly describe their functions.
The drawing below represents older models of GBNA/GBRU:
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NCR SelfServ 84 ATM Service Manual 1270
Pre - Acceptor Separator Escrow / Reservoir Upper Transport
Unit Unit Unit Unit
Reject Bin
BV Unit
Lower
Transport
Unit
Currency
Cassette
The drawing below represents older models of GBNA/GBRU:
Pre - Acceptor Separator Escrow / Reservoir Upper Transport
Unit Unit Unit Unit
Reject Bin
BV Unit
Lower
Transport
Unit
Currency
Cassette
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1271 NCR SelfServ 84 ATM Service Manual
Pre-Acceptor
The drawing below represents older models of GBNA/GBRU:
Symbol GBRU GBNA Class Function
PABM X X Stepper Motor Belt drive
PATM X X Stepper Motor Tray drive
PACM X X Stepper Motor Clamp drive
PAMG X X Linear Solenoid Accept Stopper drive
PDMG X X Linear Solenoid Dispense Stopper drive
PHMG X X Linear Solenoid Hook drive
PTHC X X Photo-Interrupter Detect Upper Transport home
position
POLC X X Photo-Interrupter Detect overload
PDPC X X Photo-Interrupter Detect tray delivery position
PRPC X X Photo-Interrupter Detect tray release hook position
PCEC X X Photo-Interrupter Detect carrier end position
PDAC X X Photo-Interrupter Detect D-stopper arrive position
PHPC X X Photo-Interrupter Monitor the status of PHMG
PHBC X X Photo-Interrupter Monitor the status of PABM
PLPC X X Photo-Interrupter Detect length check position
PTPC X X Photo-Interrupter Detect tray pulse
PBPC X X Photo-Interrupter Detect belt transfer pulse
PS1S X X Infrared Sensor / LED- Trigger for Shutter 1
S
PS2S X X Infrared Sensor / LED- Trigger for Shutter 2
S
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NCR SelfServ 84 ATM Service Manual 1272
Symbol GBRU GBNA Class Function
PS3S X X Infrared Sensor / LED- Trigger for Shutter 3
S
PS4S X X Infrared Sensor / LED- Trigger for Shutter 4
S
PTCS X X Infrared Sensor / LED- Trigger for Clamp
S
PASS X X Infrared Sensor / LED- Trigger for Accept-Stopper
S
PDSS X X Infrared Sensor / LED- Trigger for Dispense-Stopper
S
The drawing below represents the latest model of GBNA/GBRU:
FRU Memory
PDAC PAMG
POLC
PTHC
PCEC
PRPC
PS1S PTCS PHPC PDSS
PS2S
PS3S
PTPC
PS4S
PATM
PACM PHBC
PABM PBPC
PHMG
Symbol GBRU GBNA Class Function
PABM X X Stepper Motor Belt drive
PATM X X Stepper Motor Tray drive
PACM X X Stepper Motor Clamp drive
PAMG X X Linear Solenoid Hook drive
PHMG X X Linear Solenoid D-stopper drive
PTHC X X Photo-Interrupter Detect Upper Transport home
position
POLC X X Photo-Interrupter Detect overload
PDPC X X Photo-Interrupter Detect tray delivery position
PRPC X X Photo-Interrupter Detect tray release hook
position
PCEC X X Photo-Interrupter Detect carrier end position
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1273 NCR SelfServ 84 ATM Service Manual
Symbol GBRU GBNA Class Function
PDAC X X Photo-Interrupter Detect D-stopper arrive position
PHPC X X Photo-Interrupter Monitor the status of PHMG
PHBC X X Photo-Interrupter Monitor the status of PABM
PTPC X X Photo-Interrupter Detect tray pulse
PBPC X X Photo-Interrupter Detect belt transfer pulse
PS1S X X Infrared Sensor / LED- Trigger for Shutter 1
S
PS2S X X Infrared Sensor / LED- Trigger for Shutter 2
S
PS3S X X Infrared Sensor / LED- Trigger for Shutter 3
S
PS4S X X Infrared Sensor / LED- Trigger for Shutter 4
S
PTCS X X Infrared Sensor / LED- Trigger for Clamp
S
PDSS X X Infrared Sensor / LED- Trigger for Dispense-Stopper
S
FRU X X Memory FRU Memory for Pre-Acceptor
Memory
Separator
SRMG
SPUC
SESM
SPBC SFOC SFIC
SEFM
SSUC
SSEC SEPM SSRS
SPPC SSLS
SSLC SFPC SSOS
SPCC
SDOS LSDOS SDIS LSDIS
Back:SCDC
Front:SHDC
SBLC SEDM
Symbol GBRU GBNA Class Function
SEPM X X Stepper Motor Pusher drive
SESM X X Stepper Motor Stage drive
SEFM X X Stepper Motor Pick drive
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NCR SelfServ 84 ATM Service Manual 1274
Symbol GBRU GBNA Class Function
SEDM X X Stepper Motor Deskew drive
SRMG X X Linear Solenoid Return Roller drive
SPUC X X Photo-Interrupter Detect Pusher upper position
SSUC X X Photo-Interrupter Detect Stage upper position
SSLC X X Photo-Interrupter Detect Stage lower position
SPPC X X Photo-Interrupter Detect Pusher press position
SPBC X X Photo-Interrupter Detect Pusher bridge position
SSEC X X Photo-Interrupter Detect Separator empty
SFPC X X Photo-Interrupter Detect Feed Roller phase
SCDC X X Photo-Interrupter Detect the centre of the Deskew
lever
SHDC X X Photo-Interrupter Detect the home position of the
Deskew lever
SFOC X X Photo-Interrupter Detect the width of note in left
position
SFIC X X Photo-Interrupter Detect the width of note in right
position
SPCC X X Photo-Interrupter Detect Pusher pulse check
SBLC X X Photo-Interrupter Detect BV Entry Unit lock state
SSLS X X Infrared Sensor / LED-S Pre-check skew - left
SSRS X X Infrared Sensor / LED-S Pre-check skew - right
SSOS X X Infrared Sensor / LED-S Pre-check skew - Outside
SDIS X X Infrared Sensor / LED-S Detect Deskew - in position
SDOS X X Infrared Sensor / LED-S Detect Deskew - out position
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1275 NCR SelfServ 84 ATM Service Manual
Escrow / Reservoir
EELS ESCM
EERS ECRC
EERC ECHC
ECPC ECCC ERUC
ERLS
ERRS
ERSM ERRC
FRU
Memory
EDLS
EDRS
ETLS
ERLC ETRS EBMG
ESPC EESM EEUC
ESMG EELC
EECS
Symbol GBRU GBNA Class Function
EESM X X Stepper Motor Escrow Stage drive
ERSM X X Stepper Motor Reservoir Stage drive
ESCM X X Stepper Motor Carrier drive
EBMG X X Rotary Solenoid ESC-B Gate drive
ESMG X X Rotary Solenoid Escrow Stopper drive
ECHC X X Photo-Interrupter Detect Carrier home position
ECCC X X Photo-Interrupter Detect Carrier clear position
ECPC X X Photo-Interrupter Detect Carrier push-back position
ERUC X X Photo-Interrupter Detect Reservoir stage upper position
ERRC X X Photo-Interrupter Detect Reservoir Stage release position
ERLC X X Photo-Interrupter Detect Reservoir Stage lower position
EERC X X Photo-Interrupter Detect Escrow Stage release position
EEUC X X Photo-Interrupter Detect Escrow Stage upper position
EELC X X Photo-Interrupter Detect Escrow Stage lower position
ESPC X X Photo-Interrupter Detect Escrow Stopper position
ECRC X X Photo-Interrupter Detect Carrier Reservoir position
EELS X X Infrared Detect Escrow empty - left
Sensor/LED-L
EECS X X Infrared Detect Escrow empty - centre
Sensor/LED-L
EERS X X Infrared Detect Escrow empty - right
Sensor/LED-L
ETLS X X Infrared Detect top of stacked notes - left
Sensor/LED-L
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NCR SelfServ 84 ATM Service Manual 1276
Symbol GBRU GBNA Class Function
ETRS X X Infrared Detect top of stacked notes - right
Sensor/LED-L
ERLS X X Infrared Sensor / Detect notes that pass in doorway of
LED-S Reservoir area - left
ERRS X X Infrared Sensor / Detect notes that pass in doorway of
LED-S Reservoir area - right
EDLS X X Infrared Sensor / Detect notes that pass in doorway of
LED-S Escrow area - left
EDRS X X Infrared Sensor / Detect notes that pass in doorway of
LED-S Escrow area - right
FRU X X Memory FRU Memory for Escrow
Memory (Latest model of GBNA/GBRU only)
Upper Transport
UULC UEFS
UFFC
UEMG
UERS
UDMG URFC
UECS
UTMM
UCFC
URLC
UGDS
UGLC
UGAS
URHS
UAMG UCMG ULPC
Symbol GBRU GBNA Class Function
UTMM X X DC Brushless Motor Main Transport drive
UAMG X X Rotary Solenoid UB-A Gate drive
UCMG X X Rotary Solenoid UB-C Gate drive (Reject Bin gate)
UDMG X X Rotary Solenoid UB-D Gate drive (Captured area gate)
UEMG X X Rotary Solenoid UB-E Gate drive (Reject area gate)
UULC X X Photo-Interrupter Detect Upper-Lock state
URLC X X Photo-Interrupter Detect Reject-Lock state
UCFC X X Photo-Interrupter Detect Capture area full
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1277 NCR SelfServ 84 ATM Service Manual
Symbol GBRU GBNA Class Function
UFFC X X Photo-Interrupter Detect Forgery area full
URFC X X Photo-Interrupter Detect Reject area full
ULPC X X Photo-Interrupter Detect Lower Base position state
UGLC X X Photo-Interrupter Detect Guide Lock state
UGAS X X Infrared Sensor / Trigger for (UA-UC) Gate
LED-S
UGDS X X Infrared Sensor / Trigger for (UD-UE) Gate
LED-S
URHS X X Infrared Sensor / Detect notes remaining at rear hole
LED-S
UECS X X Infrared Sensor / Detect notes that pass through the
LED-S entrance of the Capture area
UEFS X X Infrared Sensor / Detect notes that pass through the
LED-S entrance of the Forgery area
UERS X X Infrared Sensor / Detect notes that pass through the
LED-S entrance of the Reject area
BV Entry Transport
UFHS
Symbol GBRU GBNA Class Function
UFHS X N/A Infrared Sensor / Detect notes remaining at
LED-S front entry slot
Bill Validation Structure
The arrangement of sensors in the Bill Validation Unit is as shown below:
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NCR SelfServ 84 ATM Service Manual 1278
Optical Line Sensor Magnetic Sensor Thickness Sensor
Optical Line Sensor UV Sensor*
(Optional)
* In the GBVE version of the bill validator, the UV sensor is included in the Optical
Line Sensor and is not a separate UV spot sensor.
Lower Transport
LFHS LRHS
LT3S BLLC
L4MG L3MG L2MG L1MG
Symbol GBRU GBNA Class Function
L(1-4) MG X (X) Rotary Solenoid Cassette gate drive
BLLC X X Photo-Interrupter Detect Lower Transport Lock state
LT3S X N/A Infrared Sensor / LED-S Trigger for L3/L4 Gate
LFHS X X Infrared Sensor / LED-S Detect notes remaining at entry
LRHS X X Infrared Sensor / LED-S Detect notes remaining at exit
Lower Base
BS4M BF4M BS3M BF3M BS2M BF2M BS1M BF1M
D4C D3C D2C D1C
Symbol GBRU GBNA Class Function
BS (1-4)M X X Stepper Motor Cassette Stage drive
BF (1-4)M X N/A Stepper Motor Cassette Pick drive
D (1-4) (0-4)C X X Custom Magnetic Switch Detect Cassette denominations (4 bit)
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1279 NCR SelfServ 84 ATM Service Manual
Currency Cassette
CL[1-4]S CP[1-4]C
CR[1-4]S
CE[1-4]C
CS[1-4]C
C[1-4]MG
CV[1-4]C
CT[1-4]S
NE[1-4]C CO[1-4]C
NF[1-4]C
CF[1-4]C
Symbol GBRU GBNA Class Function
C(1- X X Linear Solenoid Cassette Feed Roller Lock drive
4)MG
CF(1-4)C X X Photo-Interrupter Detect Cassette full
CE(1-4)C X X Photo-Interrupter Detect Cassette empty
CP(1-4)C X X Photo-Interrupter Detect Stage press position
CS(1-4)C X X Photo-Interrupter Detect Feed Roller status
CV(1-4)C X X Photo-Interrupter Detect Vaned Wheel phase
CO(1- X X Photo-Interrupter Detect Feed Roller Lock state
4)C
CL(1-4)S X X Infrared Detect notes that pass through doorway -
Sensor/LED-S left
CR(1-4)S X X Infrared Detect notes that pass through doorway -
Sensor/LED-S right
CT(1-4)S X X Infrared Detect the top of stacked notes
Sensor/LED-L
NE(1- X - Photo-Interrupter Detect Cassette nearly empty
4)C
NF(1- X - Photo-Interrupter Detect Cassette nearly full
4)C
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NCR SelfServ 84 ATM Service Manual 1280
TROUBLESHOOTING
Status Indicator Lights
An optional status indicator panel is located on the front of the module. The panel
has a map of the GBNA/GBRU with 28 status indicator LEDs to pinpoint any
problems in each area..
Rear Access Front Access
The lights indicate status as follows:
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1281 NCR SelfServ 84 ATM Service Manual
Status Indicator Light Colour State Description
Upper Module Status Indicator Red OFF Upper Module has no problem to report.
Lights ON SOLID At least one latch in the Upper Module is
not closed.
FLASHING Upper Module is reporting a jam or fault
condition.
Amber ON SOLID Nearly full
Green OFF Upper Module is ‘Not Ready to Use’.
ON SOLID Upper Module is ‘Ready to Use’.
Lower Module Status Indicator Red OFF Lower Module has no problem to report.
Lights Cassettes removed
ON SOLID At least one latch in the Lower Module is not
closed.
FLASHING Lower Module is reporting a jam or fault
condition.
Amber ON SOLID Full, Nearly full, Low or Empty of cassettes
Green OFF Lower Module is ‘Not Ready to Use’.
Cassettes removed
ON SOLID Lower Module is ‘Ready to Use’
Separator front door (No. 9) N/A OFF No power.
Escrow Top cover (No. 15)
Top transport latch (No. 20) Red ON SOLID The latch is open or not properly secured.
Under RJ door (No. 22)
Lower transport latch (No. 25) Green ON SOLID The latch is closed with no attention
Lower Module latch (No. 29) required.
Reject Bin Status Indicator N/A OFF Removed
Light (No. 19) Red ON SOLID Full
Amber ON SOLID Nearly full
Green ON SOLID OK
Cassette Position 1 N/A OFF Removed
Cassette Position 2 Red ON SOLID Attention required: cassette not correctly
Cassette Position 3 loaded or full
Cassette Position 4
Amber ON SOLID Full, Nearly full, Low or Empty
Green ON SOLID OK
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NCR SelfServ 84 ATM Service Manual 1282
Status Indicator Light Colour State Description
Shutter Status Indicator Light Red FLASHING Shutter error
Green ON SOLID OK
Error Messages
The tables in this section provide recommended corrective actions for the error
messages listed. All of the sensors in the device are self-cleaning under normal
operating conditions. However, if any sensors do become dirty as a result of, for
example, misuse, NCR recommends cleaning these with a soft, dry, lint-free cloth.
1. Refer to the NCR publications B006-6273 Diagnostic Status Code Notebook
and B006-6524 GBNA/GBRU Error Code Specification for details of the
GBNA/GBRU M-status and device error codes mapped to FRU locations.
2. Refer to B006-6622-A000 GBRU/GBNA Circuit Diagrams for details of all circuits.
FRU Locations
The following illustrations identify the locations of each of the FRUs referenced in
this section. The top illustration is viewed from the left-hand side of the device, the
bottom is viewed from the right-hand side.
Separator Separator to Escrow/Reservoir
Pre-acceptor Escrow/Reservoir
Timing Belts
Upper Transport
Removable
Reject Bin
BV Entry
Transport
Bill Validator
Gas Strut
(BV) and Fan
Lower Transport
4 3 2 1
Currency
Cassettes
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1283 NCR SelfServ 84 ATM Service Manual
Separator to
Escrow/Reservoir
Main Upper Upper Transport Timing Belt Pre-acceptor
PCB
Separator PCB
Main Timing Upper Module
Belt Link Cable
BV Entry
Transport
Push Latch
(Rear Access)
Lower
Transport
Deposit Motor
Recycler Motor
Lower PCB
Power Supply (Reed Switches
PCB behind)
Error Tables
Shutter
Error Message M_ SOH Corrective Action
Status Action/Type
Unable to determine 26 Inspect_ The shutter is attached to the rear side of the ATM
Shutter position Now/Repair facia.
Check for damage or jam condition.
Remove foreign object, debris or jammed notes.
Refer to Foreign Object Removal (page 52) and Jam
Clearance – Upper Module (page 33).
Check for misalignment. Refer to Adjustments
(page 68).
Pre-acceptor
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NCR SelfServ 84 ATM Service Manual 1284
Error M_ SOH Corrective Action
Message Status Action/Type
Pre- 27 Inspect_ Also see potential causes and fixes for this M_Status in the
Acceptor Now/Repair Standard Work Instructions
Mechanism http://www.infoprod.ncr.com/html/swi/
Failure Replace FRU. Refer to FRU Replacement (page 81).
Pre- 0 Clean_ Self-cleaning. Visually inspect sensors. If dirty, clean with a
Acceptor Soon/Repair dry, lint-free cloth. If damaged, replace FRU. Refer to FRU
Sensor Dirty Replacement (page 81).
Other Pre- 4 Inspect_ Check for damage or jam condition. Remove foreign object,
Acceptor Now/Repair debris or jammed notes. Refer to Foreign Object Removal
Failure (page 52) and Jam Clearance – Upper Module (page 33).
Pre- 28 Otherwise, replace FRU. Refer to FRU Replacement (page 81).
Acceptor
Transport
Sensor
Failure
Other Pre- 28
Acceptor
Transport
Failure
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1285 NCR SelfServ 84 ATM Service Manual
Separator
Error Message M_Status SOH Corrective Action
Action/Type
Separator 29 Inspect_ Check for damage or jam condition.
Pusher Jammed Now/Repair Remove foreign object, debris or jammed notes.
Up Refer to Foreign Object Removal (page 52) and Jam
Separator 29 Clearance – Upper Module (page 33).
Pusher Jammed Otherwise, replace FRU. Refer to FRU Replacement
Down (page 81).
Separator Stage 29
Jammed Up
Separator Stage 29
Jammed Down
Other 29 Inspect_ Check for damage or jam condition.
Separator Now/Repair Remove foreign object, debris or jammed notes.
Failure Refer to Foreign Object Removal (page 52) and Jam
Clearance – Upper Module (page 33).
Otherwise, replace FRU. Refer to FRU Replacement
(page 81).
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
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Separator's 0 Replace_ Replace FRU. Refer to FRU Replacement (page 81).
feed & pick Soon/Replace
roller rubber
worn
Separator 0 Clean_ Self-cleaning.
Sensor Dirty Soon/Repair Visually inspect sensors. If dirty, clean with a dry,
lint-free cloth. If damaged, replace FRU. Refer to
FRU Replacement (page 81).
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NCR SelfServ 84 ATM Service Manual 1286
Separator Transport
Error Message M_ SOH Corrective Action
Status Action/Type
Separator 30 Inspect_ Check for damage or jam condition.
Transport Now/Repair Remove foreign object, debris or jammed notes. Refer to
Sensor Failure Foreign Object Removal (page 52) and Jam Clearance –
Other 30 Upper Module (page 33).
Separator Otherwise, replace FRU. Refer to FRU Replacement (page
Transport 81).
Failure
Pre Bill Validator (BV Entry Transport)
Error Message M_Status SOH Corrective Action
Action/Type
Pre-Bill 31 Inspect_ Check for damage or jam condition.
Validator Now/Repair Remove foreign object, debris or jammed notes.
Transport Refer to Foreign Object Removal (page 52) and Jam
Sensor Failure Clearance – Upper Module (page 33).
Other Pre-Bill 31 Otherwise, replace FRU. Refer to FRU Replacement
Validator (page 81).
Transport
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
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Pre-Bill 0 Clean_ Self-cleaning.
Validator Soon/Repair Visually inspect sensors. If dirty, clean with a dry, lint-
Transport free cloth. If damaged, replace FRU. Refer to FRU
Sensor Dirty Replacement (page 81).
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1287 NCR SelfServ 84 ATM Service Manual
Bill Validator
Error M_Status SOH Corrective Action
Message Action/Type
Bill Validator 0 Inspect_ Replace FRU. Refer to FRU Replacement (page 81).
Fan Slow Soon/Repair
Bill Validator 19 Inspect_ Check for damage or jam condition. Remove foreign
Failure Now/Repair object, debris or jammed notes. Refer to Foreign Object
Removal (page 52) and Jam Clearance – Upper Module
(page 33). Otherwise, replace FRU. Refer to FRU
Replacement (page 81).
Bill Validator 0 Clean_ Self-cleaning. Visually inspect sensors. If dirty, clean with
Sensor Dirty Soon/Repair a dry, lint-free cloth. If damaged, replace FRU. Refer to
FRU Replacement (page 81).
Bill Validator 24 Replace_ Replace FRU. Refer to FRU Replacement (page 81).
Battery Low Soon/Replace
Bill Validator Replace_
Battery Out Now/Replace
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
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NCR SelfServ 84 ATM Service Manual 1288
Post Bill Validator (BV Exit Transport)
Error Message M_ SOH Corrective Action
Status Action/Type
Post-Bill Validator 33 Inspect_ Check for damage or jam condition.
Transport Sensor Now/Repair Remove foreign object, debris or jammed notes. Refer
Failure to Foreign Object Removal (page 52) and Jam
Other Post-Bill 33 Clearance – Upper Module (page 33).
Validator Otherwise, replace FRU. Refer to FRU Replacement
Transport Failure (page 81).
Post-Bill Validator 0 Clean_ Self-cleaning.
Transport Sensor Soon/Repair Visually inspect sensors. If dirty, clean with a dry, lint-
Dirty free cloth. If damaged, replace FRU. Refer to FRU
Replacement (page 81).
Escrow
Error M_Status SOH Corrective Action
Message Action/Type
Escrow 34 Inspect_ Check for damage or jam condition.
Transport Now/Repair Remove foreign object, debris or jammed notes. Refer
Sensor to Foreign Object Removal (page 52) and Jam Clearance
Failure – Upper Module (page 33).
Other 34 Otherwise, replace FRU. Refer to FRU Replacement
Escrow (page 81).
Transport
Failure
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1289 NCR SelfServ 84 ATM Service Manual
Error M_Status SOH Corrective Action
Message Action/Type
Escrow 0 Clean_ Self-cleaning.
Transport Soon/Repair Visually inspect sensors. If dirty, clean with a dry, lint-
Sensor Dirty free cloth. If damaged, replace FRU. Refer to FRU
Replacement (page 81).
Escrow 35 Inspect_ Check for damage or jam condition.
Jammed Up Now/Repair Remove foreign object, debris or jammed notes. Refer
Escrow 35 to Foreign Object Removal (page 52) and Jam Clearance
Jammed – Upper Module (page 33).
Down Otherwise, replace FRU. Refer to FRU Replacement
(page 81).
Escrow 35
Sensor
Failure
Escrow Jam 35
Other 35
Escrow
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
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Escrow 0 Clean_ Self-cleaning.
Sensor Dirty Soon/Repair Visually inspect sensors. If dirty, clean with a dry, lint-
free cloth. If damaged, replace FRU. Refer to FRU
Replacement (page 81).
Reservoir
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NCR SelfServ 84 ATM Service Manual 1290
Error M_Status SOH Corrective Action
Message Action/Type
Reject 36 Inspect_ Check for damage or jam condition.
Reservoir Now/Repair Remove foreign object, debris or jammed notes. Refer to
jammed up Foreign Object Removal (page 52) and Jam Clearance –
Reject 36 Upper Module (page 33).
Reservoir Otherwise, replace FRU. Refer to FRU Replacement (page
jammed 81).
down
Other Reject 36
Reservoir
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
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Bunch (Top) Transport
Error M_Status SOH Corrective Action
Message Action/Type
Bunch 37 Inspect_ Check for damage or jam condition.
Transport Now/Repair Remove foreign object, debris or jammed notes. Refer to
Sensor Foreign Object Removal (page 52) and Jam Clearance –
Failure Upper Module (page 33).
Other 37 Otherwise, replace FRU. Refer to FRU Replacement (page
Bunch 81).
Transport
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
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1291 NCR SelfServ 84 ATM Service Manual
Reject Transport
Error M_Status SOH Corrective Action
Message Action/Type
Reject 38 Inspect_ Check for damage or jam condition.
Transport Now/Repair Remove foreign object, debris or jammed notes. Refer
Sensor to Foreign Object Removal (page 52) and Jam Clearance
Failure – Upper Module (page 33).
Other Reject 38 Otherwise, replace FRU. Refer to FRU Replacement
Transport (page 81).
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
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Reject 0 Clean_ Self-cleaning.
Transport Soon/Repair Visually inspect sensors. If dirty, clean with a dry, lint-
Sensor Dirty free cloth. If damaged, replace FRU. Refer to FRU
Replacement (page 81).
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NCR SelfServ 84 ATM Service Manual 1292
Reject Bin Area and Cassette Transport
Error Message M_Status SOH Corrective Action
Action/Type
Captured Area 41 Not_ No action.
Not Present Configured
Cassette 0 Inspect_ Check for damage or jam condition.
Transport Now/Repair Remove foreign object, debris or jammed notes.
Sensor Failure Refer to Foreign Object Removal (page 52) and Jam
Cassette 42 Clearance – Upper Module (page 33).
Transport Otherwise, replace FRU. Refer to FRU Replacement
Motor Rotate (page 81).
trouble
Other Cassette 42
Transport
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
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Cassette 0 Clean_ Self-cleaning. Visually inspect sensors. If dirty, clean
Transport Soon/Repair with a dry, lint-free cloth. If damaged, replace FRU.
Sensor Dirty Refer to FRU Replacement (page 81).
Lower Transport
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1293 NCR SelfServ 84 ATM Service Manual
Error M_Status SOH Corrective Action
Message Action/Type
Lower 43 Inspect_ Check for damage or jam condition.
Transport Now/Repair Remove foreign object, debris or jammed notes. Refer to
Sensor Foreign Object Removal (page 52) and Jam Clearance –
Failure Upper Module (page 33).
Other Lower 43 Otherwise, replace FRU. Refer to FRU Replacement (page
Transport 81).
Failure
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
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Cassettes
Error M_Status SOH Corrective Action
Message Action/Type
Cassette 44 Inspect_ Check for damage or jam condition. Remove foreign object,
Stage Now/Repair debris or jammed notes. Refer to Foreign Object Removal
Jammed (page 52) and Jam Clearance – Upper Module (page 33).
Up Otherwise, replace FRU. Refer to FRU Replacement (page 81).
Cassette 44
Stage
Jammed
Down
Cassette 44
Sensor
Failure
Cassette 44
Pick Fail
Other 44
Cassette
Failure
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NCR SelfServ 84 ATM Service Manual 1294
Error M_Status SOH Corrective Action
Message Action/Type
Also see potential causes and fixes for this M_Status in the Standard Work Instructions
http://www.infoprod.ncr.com/html/swi/
Cassette 0 Clean_ Self-cleaning. Visually inspect sensors. If dirty, clean with a
Sensor Soon/Repair dry, lint-free cloth. If damaged, replace FRU. Refer to FRU
Dirty Replacement (page 81).
Miscellaneous
Error Message M_ SOH Action/Type Corrective Action
Status
Hardware Failure 48 Inspect_ Upper control board failure. Inspect and replace
Now/Repair or repair.
Download failure 2 Inspect_ Re-install BV software or reboot.
Now/Repair
Communications 1 Inspect_ Check cables (USB etc) and reboot.
failure Now/Repair
Jam Clearance – Upper Module
Notes can become jammed in any of the sub-modules and/or transports. The
upper and lower modules comprise the following sub-modules and transports:
Top Module
Bunch Transport Reject Reservoir
Pre-acceptor
and Escrow
Reject Transport
Separator Reject Bin
(Stack Area)
Separator Transport Cassette
Transport
Pre-BV Transport
Bill Validator (BV) Post BV Transport
Lower Transport
4 3 2 1 ( Front & Rear Covers )
Lower Transport
Exits
Cassettes
Note that the following procedures have different instructions depending on
whether the pre-acceptor will completely clear the security enclosure when the
cash acceptor and recycler is pulled out.
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1295 NCR SelfServ 84 ATM Service Manual
Pre-acceptor
A. Pre-acceptor does not clear the Security Enclosure
For older GBNA/GBRU models:
1. If the jammed notes are located near the front entry slot, turn the green
knob on the right-hand side of the pre-acceptor counter-clockwise to rotate
the belt and move the notes to the front of the pre-acceptor.
2. When the notes are accessible, carefully remove them from the pre-acceptor
unit.
3. If the jammed notes are located near the rear of the front entry slot, turn the
green knob clockwise to move the pusher fully down. Turn the green knob
on the right-hand side of the pre-acceptor clockwise to rotate the belt and
move the notes into the stack area.
4. Remove the notes from the stack area and return the pusher back to the
original position.
For the latest GBNA/GBRU model:
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NCR SelfServ 84 ATM Service Manual 1296
5. If the jammed notes are located near the front entry slot, hold the clamp up
to access the jammed notes.
6. When the notes are accessible, carefully remove them from the pre-acceptor
unit.
7. If the jammed notes are located near the rear of the front entry slot, turn the
green knob clockwise to move the pusher fully down. Turn the green knob
on the right-hand side of the pre-acceptor clockwise to rotate the belt and
move the notes into the stack area.
8. Remove the notes from the stack area and return the pusher back to the
original position.
B. Pre-acceptor does clear the Security Enclosure
For older GBNA/GBRU models only:
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1297 NCR SelfServ 84 ATM Service Manual
9. Raise and hold up the pre-acceptor clamp with one hand.
10. With the other hand, pull out any notes jammed at the front entry slot.
11. If the jammed notes are not in an accessible position, turn the green knob
on the right-hand side of the pre-acceptor to rotate the belt and move the
notes.
12. When the notes are accessible, carefully remove them from the pre-acceptor
unit.
Separator (Stack Area)
A. Pre-acceptor does not clear the Security Enclosure
1. Pull up the top module using the green handle, until the gas strut is fully
extended. Push down on the top module to make sure the lock/release lever
has locked open - the top module should not move down.
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NCR SelfServ 84 ATM Service Manual 1298
2. Pull up the pre-acceptor unit using the green handle until the stay bar locks it
into the highest position.
3. Pull down the panel to view and access the separator tray.
4. The parts in the separator stack area can be moved by turning knobs 6, 7
and 8 clockwise and counter-clockwise.
Turn the green knob (8) clockwise to move the stage fully down.
Turn the green knob (7) clockwise to move the pusher fully down.
Turn the green knob (6) counter-clockwise to turn the note-pick wheel to
move any notes into the stack area.
Pusher
Note-picker
Stage
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1299 NCR SelfServ 84 ATM Service Manual
5. Remove any jammed notes from the separator tray.
WARNING
Push only the front part of the pre-acceptor stay
bar.
Do not grip the stay bar when lowering the pre-
acceptor.
6. To close the pre-acceptor, slightly lift and hold it up using the green handle.
While holding up the pre-acceptor, push the stay bar slightly backwards to
release the stay bar. Carefully lower the pre-acceptor.
B. Pre-acceptor does clear the Security Enclosure
7. Pull up the pre-acceptor unit using the green handle until the stay bar locks it
into the highest position.
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NCR SelfServ 84 ATM Service Manual 1300
8. Pull down the panel to view and access the separator tray.
9. The parts in the separator stack area can be moved by turning knobs 6, 7
and 8 clockwise and counter-clockwise.
Turn the green knob (8) clockwise to move the stage fully down.
Turn the green knob (7) clockwise to move the pusher fully down.
Turn the green knob (6) counter-clockwise to turn the note-pick wheel to
move any notes into the stack area.
Pusher
Note-picker
Stage
Note: The stage and pusher may be located at different places within
the separator area than illustrated here.
10. Now, turn the green knob (8) counter-clockwise to move the stage back up.
When notes are accessible, lower the separator flap (10) and carefully
remove them from the stack area.
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1301 NCR SelfServ 84 ATM Service Manual
WARNING
Push only the front part of the pre-acceptor stay bar. Do not
grip the stay bar when lowering the pre-acceptor.
11. To close the pre-acceptor, slightly lift and hold it up using the green handle.
While holding up the pre-acceptor, push the stay bar slightly backwards to
release the stay bar. Carefully lower the pre-acceptor.
Top Module
The following modules can be accessed by opening the top module:
l Separator Transport
l Bill Validator
l Post-Bill Validator (BV) Transport
l Escrow Transport
l Escrow
l Reject Reservoir
l Reject Transport
l and for clearing Pre-Bill Validator jams
To open the top module, proceed as follows:
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NCR SelfServ 84 ATM Service Manual 1302
1. Pull up the top module using the green handle, until the gas strut is fully
extended. Push down on the top module to make sure the lock/release lever
has locked open —the top module should not move down.
Note: Notes can be located in any of the areas listed above. Therefore it is
recommended that all of the areas are checked and any notes removed
before closing the top module.
WARNING
Handle with care - the top module is heavy.
Separator Transport
1. If the notes are not immediately accessible, turn the green wheel counter-
clockwise on the side of the upper module to move the notes through the
main transport.
2. When the notes are accessible, carefully remove them from the separator
transport.
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Bill Validator (BV)
1. Pull up the latch on the BV lid to open the BV unit.
2. Push up and hold open the BV lid, carefully remove any notes from inside
the BV unit. Take care not to scratch or damage the BV sensors.
3. Close the BV cover ensuring the latch clicks into the home position.
Post-BV Transport
1. If the notes are not immediately accessible, turn the large green knob on the
side of the upper module counter-clockwise to move the notes through the
main transport. When the notes are accessible, carefully remove them from
the transport.
Pre-Bill Validator (BV) Transport
To clear jams in the pre-BV transport, first remove any notes from the BV and the
post-BV transport. Proceed as follows:
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1. With the top module closed, turn the green knob clockwise to reverse the
transport. This action can reverse any notes jammed in the pre-BV transport
and move them back into the separator transport, from where they can be
removed.
2. Open the top module. The separator transport opens slightly when the top
module is opened. Remove any accessible notes. If notes are not accessible,
turn the large green knob on the side of the upper module to move the
notes further through the main transport. When notes are accessible,
carefully remove them from the separator transport.
Reject Transport
1. Pull forward the green tab to open the reject transport.
2. Turn the large green knob on the side of the upper module to move the
notes to an accessible position in the transport.
3. Hold open the reject transport, and remove any notes from inside the
transport.
4. Release the reject transport before closing the top module. It does not latch
but should fall back into its home position.
Escrow Transport, Escrow, and Reject Reservoir
1. Pull back the green tab to open the escrow transport. The escrow and reject
reservoir are located behind the transport.
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2. Turn the green knob on the far side of the escrow transport to move the
transport forwards or backwards.
3. When the notes are accessible, carefully remove them from the escrow
transport.
4. Turn the green knob on the side of the upper module to move the reject
reservoir stage up and down. Turn the green knob on the top of the upper
module to move the escrow stage down and up.
Reject Reservoir
Stage
Escrow
Stage
5. When the notes are accessible, carefully remove them from the escrow and
reject reservoir.
6. Close the escrow transport ensuring the latch clicks into the home position.
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Closing the Top Module
WARNING
Be careful not to pinch your fingers between the gas strut
and top module when closing the top module.
1. To close the top module, the gas strut must first be released. To do this,
slightly push up the top module and then push forward the gas strut
lock/release lever using the green tab.
2. Hold the gas strut in the released position and, using the top module handle,
partially close the top module. Release the strut.
3. Press down firmly on the green panel until the module is as far as it will go
back into the home position. Then, press down firmly on the top module
handle to lock the module into place.
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Bunch Transport
1. Push in the latch on the transport cover and pull up the cover to
approximately 45o. The bunch transport containing the note carrier and
escrow stage is located under the cover.
Note: Depending on the progress of the transaction when the jam occurred,
the note carrier and escrow stage (underneath) may be located at different
places than illustrated below.
2. Turn the green knob to move the note carrier backwards and forwards, to
access the jammed notes.
3. When the notes are accessible, carefully remove them from the bunch
transport area.
4. Push down on the edge of the transport cover near the green latch to close
the cover, ensuring the latch clicks into the home position.
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CAUTION
Do not apply pressure to the yellow/black area on the top of
the transport cover.
Note: If the transport is not closed properly, an error message will be displayed
(replace the bunch transport). To clear this error, open the transport, check for
any obstructions and then close the transport correctly.
Cassette Transport and Fixed Reject Bin
To clear jams located in the cassette transport on a device with a fixed reject bin,
proceed as follows:
1. Remove the reject bin door seal (if fitted). Open the reject bin door.
2. Check for jammed notes in each pocket and remove them carefully.
Counterfeit
Reject
3. Close the reject bin door and replace the seal (if fitted).
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Note: If the bin is not closed properly, an error message will be
displayed
(replace the counterfeit/reject/captured area - fixed reject
bin). To clear this error, open the door, check for any obstructions and
then close the door correctly.
4. The cassette transport is situated under the reject bin. To open the
transport, pull up the transport latch.
5. If notes are not immediately accessible, turn the large green knob to move
notes through the transport. Carefully remove any jammed notes from the
transport.
6. To close the cassette transport, push down on the transport ensuring it
returns to its home position.
Note: If the transport is not closed properly, an error message will be
displayed
(replace the cassette transport - fixed reject bin). To clear this
error, open the transport, check for any obstructions and then close the
transport correctly.
Cassette Transport and Removable Reject Bin
To clear jams located in the cassette transport on a device with a removable reject
bin, proceed as follows:
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NCR SelfServ 84 ATM Service Manual 1310
1. Press the green release button to eject the bin.
2. Using the green handle, carefully remove the reject bin by pulling up.
3. Check the entry slots on the back of the bin and remove any jammed notes
carefully.
4. Unlock the key lock (if fitted) on the reject bin door.
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5. Remove the bin latch seal (if fitted). Open the bin door.
6. Check for jammed notes in each pocket and remove them carefully.
Counterfeit
Reject
Capture
7. Close the bin door and replace the latch.
8. Replace the latch seal (if fitted) and lock the key lock (if fitted).
9. The cassette transport is situated under the reject bin. To open the
transport, pull up the transport latch.
10. If notes are not immediately accessible, turn the large green knob to move
notes through the transport. Carefully remove any jammed notes from the
transport.
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11. To close the cassette transport, push down on the transport ensuring it
returns to its home position.
Note: If the transport is not closed properly, an error message will be
displayed (replace the cassette transport - removable reject bin). To clear this
error, open the transport, check for any obstructions and then close the
transport correctly.
CAUTION
Make sure the cassette transport is properly closed
before replacing the reject bin to avoid damage to
the unit.
12. Replace the bin into the cash acceptor and recycler and push it in. Make sure
the bin is pushed fully home.
Note: If the bin is not closed properly, an error message will be displayed (replace
the counterfeit/reject/captured area - removable reject bin). To clear this
error, remove the bin, check for any obstructions and then replace the bin
correctly.
Foreign Object Removal
Foreign objects or media other than notes can be captured or released in the
following areas:
l Pre-acceptor
l Separator (Stack Area)
l Separator Transport and Bill Validator
Inspect the device and remove these on a regular basis.
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1313 NCR SelfServ 84 ATM Service Manual
The following procedures have different instructions depending on whether the
pre-acceptor will completely clear the security enclosure when the cash acceptor
and recycler is pulled out.
Pre-acceptor
1. Pull up the pre-acceptor.
A. Pre-acceptor does not clear the Security Enclosure
l Pull up the top module using the green handle, until the gas strut is fully
extended. Push down on the top module to make sure the lock/release
lever has locked open — the top module should not move down.
l Pull up the pre-acceptor unit using the green handle until the stay bar
locks it into the highest position.
B. Pre-acceptor does clear the Security Enclosure
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NCR SelfServ 84 ATM Service Manual 1314
l Pull up the pre-acceptor unit using the green handle until the stay bar
locks it into the highest position.
2. Remove any foreign objects remaining in the pre-acceptor:
l For older GBNA/GBRU models
Inspect the four holes and remove any foreign objects remaining in the pre-
acceptor.
l For the latest GBNA/GBRU model
Inspect the lower frame hole and remove any foreign objects remaining in
the Pre-acceptor.
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1315 NCR SelfServ 84 ATM Service Manual
3. Whilst the pre-acceptor is up, lift the pre-acceptor clamp to release any
foreign objects which may be lodged in the transport. These should fall onto
the separator pusher or stage.
4. Inspect the top of the separator pusher and stage and remove any foreign
objects which have fallen through the pre-acceptor.
5. Inspect the following areas to check if any foreign objects have dropped
down from these four holes:
l Under the pre-acceptor
l On the base of the security enclosure
l On the floor outside the security enclosure
6. Carefully remove any objects found.
7. Close the pre-acceptor.
WARNING
Push only the front part of the pre-acceptor stay bar. Do not
grip the stay bar when lowering the pre-acceptor.
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NCR SelfServ 84 ATM Service Manual 1316
A. Pre-acceptor does not clear the Security Enclosure
l Slightly lift and hold it up using the green handle. While holding up the pre-
acceptor, push the stay bar slightly backwards to release the stay bar.
Carefully lower the pre-acceptor.
l Close the top module.
B. Pre-acceptor does clear the Security Enclosure
l Slightly lift and hold it up using the green handle. While holding up the pre-
acceptor, push the stay bar slightly backwards to release the stay bar.
Carefully lower the pre-acceptor.
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Separator (Stack Area)
1. Access the stack area by pulling up the pre-acceptor.
2. Pull down the panel to view and access the separator tray.
3. Turn the green knob (8) to move the stage fully up.
Turn the green knob (7) to move the pusher fully up.
Note: The stage and pusher may be located at different places within the
separator area than illustrated here.
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4. Inspect the full width of the separator tray and the surrounding area and
carefully remove any foreign objects which have dropped down.
5. Return the separator panel to its vertical position.
6. Close the pre-acceptor.
WARNING
Push only the front part of the pre-acceptor stay
bar. Do not grip the stay bar when lowering the
pre-acceptor.
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Separator Transport and Bill Validator
1. Look through the curved hole to the left side of the gas strut to check if any
foreign objects have become stuck in this area.
2. Pull up the top module using the green handle, until the gas strut is fully
extended. Push down on the top module to make sure the lock/release lever
has locked open —the top module should not move down.
3. Inspect the separator transport and the top surface of the bill validator.
Carefully remove any foreign objects which have dropped down.
Separator Transport
Bill Validator
4. Close the top module.
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NCR SelfServ 84 ATM Service Manual 1320
WARNING
Be careful not to pinch your fingers between the gas strut
and top module when closing the top module.
DIAGNOSTICS
Level 0
None.
Level 1
Level 1 tests for the GBNA/GBRU are:
1. Clear In*
2. Accept
3. Encash
4. Refund
5. Status *
6. Report Definitions
7. Deposit Run-To-Run Sequence 1 *
8. Deposit Run-To-Run Sequence 2 *
9. Shutter Test
10. Set Notes
11. Stack
12. Present
13. Dispense *
14. Test Cash Units *
15. Test Guide Light
16. Dispense Run-To-Run Sequence *
17. Motor Test *
18. Save Statistics
19. Save BV Info
Note: Looping is available on the tests marked (*) above.
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1321 NCR SelfServ 84 ATM Service Manual
Dispense Functionality
The following tests will only be available when the GBRU supports dispense
operations:
l Set Notes
l Stack
l Present
l Dispense
l Test Cash Units
l Dispense Run-To-Run sequence.
Security
The following tests are not offered unless access to the safe has been identified
(see “Dispense Authorisation” below):
l Stack
l Present
l Dispense
l Test Cash Units
l Encash
l Deposit Run-To-Run Sequence 2.
Dispense Authorisation
To authorize diagnostic dispense tests on the GBRU proceed as follows:
1. Enter GBRU/GBNA diagnostics.
2. Press and hold down switch ST on the Main Upper PCB.
3. Wait for the seven segment LED displays to change from 0 0 to ≡ ≡ and
release the switch.
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NCR SelfServ 84 ATM Service Manual 1322
4. Wait for diagnostics to reload with the secure options added.
Clear IN
The CLEAR IN test causes a mechanical reset of the device to be attempted. If
successful, any notes found in the device (other than in the cassette areas) will be
cleared into the reject area.
If the device is successfully cleared, a DEVICE CLEARED message is displayed. If not,
a DEVICE NOT CLEARED message is displayed along with the appropriate M_
STATUS and M_DATA.
Accept
The ACCEPT test enables the GBNA/GBRU to accept a bunch of notes. On receipt of
the hardware's response to the enable, the returned M_STATUS and M_DATA fields
are displayed.
If the M_CODE from the response is not GOOD PENDING the test will terminate
with a Fail status. Otherwise, you are prompted to enter a bunch of notes. If no
notes are entered within 15 seconds, the test times out; the GBRU is disabled, a NO
NOTES ENTERED message is displayed and the test terminates.
If notes were entered a PROCESSING NOTES message is displayed while the notes
are being validated.
If any (or all) of the notes are subsequently rejected as invalid, the invalid notes are
presented at the exit slot and a PLEASE REMOVE NOTES message is displayed. If
the notes in the slot are not removed within 15 seconds, they will be retracted to
the reject area and a NOTES RETRACTED message displayed.
If all notes have been accepted or once the invalid notes have been removed from
the exit slot (either manually within the required timeframe or by the Retract
operation completing), a NOTES PROCESSED message is displayed along with the
total number of each denomination of notes accepted. If ECB Article 6 is applied,
each denomination will be reported per category.
Encash
The ENCASH test displays a warning that money is about to be moved into non-
refundable storage bins and you are asked to confirm the operation through an
OK button. If you do not confirm within 10s, the test automatically cancels.
If the test cancels, any notes in the Escrow will remain there and a NO NOTES
ENCASHED message is displayed.
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1323 NCR SelfServ 84 ATM Service Manual
When the OK button is clicked, the GBRU stores notes from the Escrow to the
cassettes according to the sorting defined. When the test response is received, the
returned M_STATUS and M_DATA fields are displayed.
A NOTES ENCASHED message is displayed if the command succeeds; otherwise a
NO NOTES ENCASHED message is displayed.
Note: If the last live deposit transaction specified using the recycle units the
deposited notes will be sent to the recycle cassettes. If the last live deposit
transaction did not specify using the recycle units (the default setting after a
reboot) then the deposited notes will be sent to the ‘ALL IN’ cassette.
Refund
The REFUND test attempts to refund any notes currently held in the Escrow back to
the facia. When the test response is received, the returned M_STATUS and M_DATA
fields are displayed.
The GBRU moves any notes currently held in the Escrow to the exit slot and
displays a PLEASE REMOVE NOTES prompt. A NO NOTES REFUNDED message is
displayed if there were no notes in the escrow to refund.
If the notes are not removed within 15s, they are retracted to the Retract area and
a NOTES RETRACTED message is displayed. Completion of the Retract operation or
manual removal of the notes from the exit slot terminates the test.
Note: If ECB Article 6 is applied, then it is possible that some notes (in Cat. 2 and
possibly Cat. 3) will be retained in the device on issuance of the refund according to
the ECB rules applied.
Status
The STATUS test interrogates the GBRU status. When the test response is received,
the reported M_STATUS and M_DATA fields are displayed. Sensor data is also
displayed using 64 bytes of data, one bit for each sensor. This can be used as a
sensor test when looping is selected.
Status Test Output
The following table describes the data returned from the STATUS test. It comprises
64 bytes of data which reflect the state of the sensors in the device - one bit for
each sensor. Use this data with the previous illustrations.
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NCR SelfServ 84 ATM Service Manual 1324
Byte Bit
7 6 5 4 3 2 1 0
1 PCEC PBPC PRPC PTPC PDPC POLC PTHC
2 PHPC ERLC ERRC ERUC ECPC ECCC ECHC
3 PLPC ETLC ESPC EERC EELC EEUC
(Older
models
only)
4 PDAC SSEC SSLC SSUC SPBC SPPC SPUC
5 SBLC SHDC SCDC SFPC SPCC SFOC SFIC
6 UGLC ULPC URFC UFFC UCFC URLC UULC
7 ETRS PDSS PASS PTCS PS4S PS3S PS2S PS1S
(Older
models
only)
8 ETLS EECS EERS EELS
9
10 FLD FLT LOCK ST SW2 SW1
11 SHOC SHCC ILOF BLLC
12
13 C1SET D13C D12C D11C D10C
14 C2SET D23C D22C D21C D20C
15 C3SET D33C D32C D31C D30C
16 C4SET D43C D42C D41C D40C
17 CE1C C1NR CT1S NE1C NF1C CF1C
18 CV1C CO1C CS1C CP1C
19 CE2C C2NR CT2S NE2C NF2C CF2C
20 CV2C CO2C CS2C CP2C
21 CE3C C3NR CT3S NE3C NF3C CF3C
22 CV3C CO3C CS3C CP3C
23 CE4C C4NR CT4S NE4C NF4C CF4C
24 CV4C CO4C CS4C CP4C
25 UERS UEFS UECS UFHS URHS UGDS UGAS
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Byte Bit
7 6 5 4 3 2 1 0
26 SDOS SDIS SSOS SSLS SSRS
27 EDRS EDLS ERRS ERLS
28
29 LFHS LT3S
30 CR4S CL4S CR3S CL3S CR2S CL2S CR1S CL1S
31- BLANK
56
57 FL5VES4 FL5VSE4 FL5VRV FL5VES2 FL5VUB FL5VSE2 FL5VPA
58 FL24VRV FL24VES FL24VUB FL24VSE
59 FL5VCS4 FL5VCS3 FL5VCS2 FL5VCS1 FL5VRV FL5VEX FL5VSH FL5VLT
60 FL5VCS5 FL24VSH FL24VEX FL24VCS FL24VLT FL24VLB2 FL24LB1
61- BLANK
64
Report Definitions
The response to the REPORT DEFINITIONS test outputs M_STATUS and M_DATA
fields. If the command succeeds, a table of currently programmed note definitions
is displayed.
Deposit Run-To-Run Sequence1
The DEPOSIT RUN-TO-RUN SEQUENCE 1 executes the following sequence of tests:
l Status
l Accept
l Refund.
Deposit Run-To-Run Sequence 2
The DEPOSIT RUN-TO-RUN SEQUENCE 2 executes the following sequence of tests:
l Status
l Accept
l Encash.
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NCR SelfServ 84 ATM Service Manual 1326
Shutter Test
The SHUTTER test opens the shutter, leaves it open for approximately 3s and then
closes the shutter. Appropriate SHUTTER OPEN and SHUTTER CLOSED messages
are displayed. If at any point the shutter should fail, an error message is displayed
showing the M_STATUS.
Set Notes
The SET NOTES test allows you to set the number of bills to be picked from each
cassette on a DISPENSE test. Only prompts for configured cassettes are displayed.
If the total number of bills exceeds 200 the command fails. A default of 5 bills for
each configured cassette is used if no number is entered.
Stack
The STACK test picks a number of bills and moves them to the escrow, ready for
presentation. The default value is 5 from each configured cassette type but this can
be changed by the SET NOTES option.
Present
The PRESENT test moves bills that have been previously stacked to a position
where you can remove them.
If you do not remove the notes within 15s they are retracted to the Retract area
and a NOTES RETRACTED message is displayed. Completion of the Retract
operation or manual removal of the notes will terminate the test.
Dispense
The DISPENSE test performs the STACK and PRESENT functions in a single
operation. The default value for the number of bills picked from each configured
cassette type is 5 but this can be changed by the SET NOTES option.
Test Cash Units
The TEST CASH UNITS test picks one note from each physical cassette, transports it
to the back of the shutter, and then places it back into the cassette.
Test Guide Light
The TEST GUIDE LIGHT test flashes the guide light on and off until the CANCEL
button is selected.
Dispense Run-To-Run Sequence
The DISPENSE RUN-TO-RUN SEQUENCE performs the following sequence of tests:
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1327 NCR SelfServ 84 ATM Service Manual
l Clear
l Status
l Test Cash Units
l Shutter Test
l Dispense
l Clear.
Motor Test
The MOTOR test attempts a mechanical reset of the device to check mechanical
operation and initialize mechanical parts. On receipt of the device's response, the
returned M_STATUS and M_DATA fields will be displayed to indicate the success or
otherwise of the test.
Save Statistics
The SAVE STATISTICS function saves device statistics to the GBRU component
folder. An option is provided to copy the file to floppy disk.
Save BV Info
This SAVE BV INFO function saves Bill Validation information to the GBRU
component folder. An option is provided to copy the file to floppy disk.
M_Status And M_Data
The M_STATUS codes and M_DATA returned for the GBNA/GBRU are listed in NCR
publication B006-6273, NCR 56XX/Personas Self-Service Financial Terminal,
Diagnostic Status Code Notebook (Volume 2).
Note: M_Data contains the error codes returned by the GBNA/GBRU error code
system.
Level 3
S_DATA
The S_DATA returned for the GBNA/GBRU are:
S_DATA Meaning
00H GOOD - No error, continue to use.
01H ROUTINE - Continue to use but log error information in maintenance fields.
02H WARNING - Continue to use, log error information, warn operator if possible.
03H SUSPEND - Do not use this device for the defined time period.
04H FATAL - Do not use this device again until there has been operator intervention.
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NCR SelfServ 84 ATM Service Manual 1328
Tallies
The tallies are incremented by one (1) when the appropriate condition occurs
during diagnostic and normal use. The GBNA/GBRU tallies are as follows:
Tally Description
FEED SEP Notes fed from separator.
FEED 1 Notes fed from Cassette Position 1.
FEED 2 Notes fed from Cassette Position 2.
FEED 3 Notes fed from Cassette Position 3.
FEED 4 Notes fed from Cassette Position 4.
STOR ESC Notes stored to Escrow.
STOR RES Notes stored to Reservoir.
STOR 1 Notes stored to Cassette Position 1.
STOR 2 Notes stored to Cassette Position 2.
STOR 3 Notes stored to Cassette Position 3.
STOR 4 Notes stored to Cassette Position 4.
STOR CFT Notes stored to Counterfeit area.
STOR REJ Notes stored to Reject area.
STOR CAP Notes stored to Capture area.
GENUINE Genuine notes categorized.
DAMAGED Damaged notes categorized.
NOT REC Unrecognized notes categorized.
SUSPECTS Suspect notes categorized.
CNTFEIT Counterfeit notes categorized.
DOUBLES Double notes detected.
LONGS Long notes detected.
SKEWED Skewed notes detected.
TOOCLOSE “Notes Too Close” detected.
DEP OPS Deposit Transactions (Operations).
DISP OPS Dispense transactions.
SHUTFAIL Shutter faults detected.
BILLJAMS Bill Jams detected.
MECH ERR Mechanical errors detected.
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1329 NCR SelfServ 84 ATM Service Manual
Tally Description
SHUTOPEN Shutter jammed open errors detected.
SHUTCLOS Shutter jammed closed errors detected.
COMMSERR Communications errors.
BNCH RET Number of bunches returned without validation.
Note: For a second device the service name is ‘GBRU2’.
STRAPPING
No information available.
ADJUSTMENTS
The following adjustments are described in this section:
l Facia shutter alignment
l Lower module to upper module
l Push latch
l Interlock switch
l Belt tension
l Gear timing
l Bill Validator calibration.
For adjustments to the cassette, including fitting an adaptor plate for standard
cassettes in an extended GBNA/GBRU, refer to the Cash Acceptor and Recycler
Cassettes chapter in this manual.
Note: In the following adjustments the terms “left” and “right” are regarded as
when looking directly on the pre-acceptor of the GBNA/GBRU. The Pre-acceptor is
regarded as the “front”.
Facia Shutter Alignment
It may be necessary to adjust the GBNA/GBRU module position with respect to the
facia shutter if, after replacement of the module, one of the following conditions
exists:
l With the facia locked, the gap between the shutter and the front edge of the
pre-acceptor is not even across the width of the shutter
l The gap between the shutter and pre-acceptor is excessive or the shutter is
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NCR SelfServ 84 ATM Service Manual 1330
fouled by the pre-acceptor
l The GBNA/GBRU does not latch.
Make the adjustment as follows:
1. Rack out the GBNA/GBRU.
2. Slacken off the interlock switch. Refer to “Interlock Switch” on page 70 for
instructions.
3. Slacken the six screws (three per slide) that secure the upper module to the
slides and move the module in the elongated holes in the rails, either
forward towards the facia, or back into the safe, to achieve the necessary
adjustment.
Note: The screws used to fix the slides onto the module should be M4 x
10 long machine thread setscrews (part number 009-0006593). If taptite
screws are fitted they must be replaced. A taptite screw can be
identified by the fact that it is tapered at the leading end and when
looking into the thread diameter a triangular end section can be seen - if
in doubt, replace the screws.
4. Check that the upper module is resting on the top surface of each of the
mushroom studs in the slides (two per slide).
5. Check that the upper module is parallel with the slides.
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6. Tighten the six screws in the rails, rack in the GBNA/GBRU so that it latches,
and check the alignment of the pre-acceptor to facia.
Check for even gap between shutter and pre-acceptor
7. Proceed to adjust the lower module to the upper module.
Lower Module To Upper Module
The lower module is attached to its slides by mushroom studs and screws in the
same way as the upper module. The lower module should be adjusted with respect
to the upper module to make sure that the upper and lower transports are
properly aligned.
Proceed as follows:
1. Rack out the lower module.
2. Slacken the screws securing the lower module to its slides (three per slide)
and move the module in the elongated holes in the rails, either forward or
back, so that the screws are in the same relative position as the screws in the
upper module rails.
3. Check that the lower module is resting on the top surface of each of the
mushroom studs in the slides (two per slide).
4. Check that the lower module is parallel with the slides.
5. Tighten the six screws in the rails.
6. Proceed to adjust the Push Latch.
Push Latch
The push latch latches the lower module to the upper. It is located on the lower
module at the left-hand side in front access ATMs and at the right-hand side in rear
access ATMs. Adjust the lower module latch as follows:
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1. Rack out the lower module
2. Loosen the two screws or allen screws attaching the latch bracket and move
the bracket forward on the screws. Screw in the two screws but do not fully
tighten.
3. Rack in the lower module and push it in firmly against the rubber stoppers at
the rear.
4. Maintain the pressure against the stoppers and check that the distance from
the end of the lower unit rail inward to the face of the lower unit is 5mm -
5.5mm.
5. Maintain the pressure against the stoppers and, with a flat blade
screwdriver, push the latch bracket inwards until the tongue of the latch
springs into the square hole in the upper module.
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6. Tighten the two screws securing the latch bracket.
7. Check that the measurement obtained in step 4 is maintained when the
lower module is held by the latch alone.
8. Rack the lower module out and in several times to check the action of the
latch.
9. Proceed to adjust the interlock switch.
Interlock Switch
There are two styles of interlock switch. Older style interlock switches have a
separate cover that must be removed before adjustments can be made. Newer
switches have an integral cover.
Old Style
Adjust the interlock switch as follows:
1. Rack out the GBNA/GBRU.
2. Remove the interlock switch cover and slacken the two screws that secure
the interlock switch.
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3. Move the switch fully back on its screws (towards the rear of the safe).
4. Screw in the two screws but do not fully tighten.
5. Check that the interlock switch actuator will strike the centre of the switch
plunger and adjust the actuator if necessary.
6. Push in and latch the GBNA/GBRU module.
7. Move the interlock switch forward until is actuated (middle of plunger
movement).
8. Rack out the GBNA/GBRU module and tighten the two screws that secure the
interlock switch.
9. Rack in the GBNA/GBRU module and check the actuation of the switch. The
actuator should push in the switch between 4 mm and 6 mm.
10. Rack out the GBNA/GBRU module and replace the interlock switch cover.
11. Rack in the GBNA/GBRU module and check that the actuator enters the
interlock switch cover.
New Style
Adjust the interlock switch as follows:
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1. Rack out the GBNA/GBRU.
2. Slacken the two screws that secure the interlock switch.
3. Move the switch fully back on its screws (towards the rear of the safe).
4. Screw in the two screws but do not fully tighten.
5. Check that the interlock switch actuator will strike the centre of the switch
plunger and adjust the actuator if necessary.
6. Push in and latch the GBNA/GBRU module.
7. Move the interlock switch forward until is actuated (middle of plunger
movement).
8. Rack out the GBNA/GBRU module and tighten the two screws that secure the
interlock switch.
9. Rack in the GBNA/GBRU module and check the actuation of the switch. The
actuator should push in the switch between 4 mm and 6 mm.
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Belt Tension
Screw Tension Bracket Assembly
L1 (=147)
L2 (=75)
P D
P = 500 +_ 50g D = 3mm
(5.1 +_ 0.5N)
Adjust the main drive belt tension as follows:
1. Check for a deflection of 3 mm when load P is applied at position L2.
2. Slacken the Tension Bracket securing screw and move the bracket to achieve
the deflection.
3. Tighten the bracket securing screw.
Gear Timing
Transport gears are linked by the separator drive belts. A separator belt
adjustment tool is provided to ensure that both parts of the transport are correctly
in phase after the belts have been removed and replaced during a service call. The
adjustment is required on both sides of the Separator.
Proceed as follows:
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1. Take off the separator belt adjustment tool from the rear right side of the
escrow.
Separator Belt
Adjustment Tool
2. Remove the right-hand side separator belt cover.
3. Fit the separator belt adjustment tools into the slots in both gears.
4. Put the belt on to the gears.
5. Repeat the adjustment on the left-hand side of the separator.
6. Remove the tool from the gears and return it to its mounting on the escrow.
7. Replace the gear covers.
Bill Validator Calibration
The bill validator should be cleaned and re-calibrated if the GBNA/GBRU has a high
number of rejected notes or mis-categorisations (Euro zone).
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Note: Modules using note templates ending in 24 or less do not support re-
calibration; if after cleaning the reject rate is still too high, the BV should be
replaced. To identify the template version, use System Application (Main menu >
Configuration > Display Software Details) to determine the software version the
GBNA/GBRU is using (for example pcGBRUEU 01.14.00) then contact your local
template manager.
Cleaning
1. Pull up the front of the Pre-Acceptor unit using the green handle on the
right-hand side until the stay bar locks the unit in the raised position.
2. Press the area indicated below when cleaning the rollers, to prevent
damage.
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3. Use water and a lint-free cloth to wipe clean the whole surface of the rollers.
The rollers can be rotated by using the green knob shown below.
Rollers
Rubber Feed Rollers
Rubber Pick Rollers
4. Remove and open the bill validator unit.
5. Use water and a lint-free cloth to wipe clean the following areas:
6. The upper and lower surfaces of the BV unit.
7. All sensor surfaces shown below.
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Sensor D
Sensor B
Sensor A
Sensor C
8. The surface and surrounding area of the rollers shown below. The rollers can
be rotated by moving ‘Belt A’ in the direction shown.
A spatula may be used to clean the rollers. If this is required, take care not to
damage the surface of the rollers.
Rollers
Belt A
9. The surface and surrounding area of the rollers and belts shown below. The
rollers and belts can be rotated by moving ‘Belt A’ in the direction shown.
Belt A
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10. the surface and surrounding area of the red rollers and black belts shown
below while turning them by hand.
11. Refit the bill validator unit.
Calibration
Once the bill validator has been thoroughly cleaned:
1. Enter Diagnostics and select the “Check BV Calibration” option.
2. Enter the test note (009-0020816) when prompted, making sure that the side
with the NCR part number is facing upwards.
3. The test will report either “Successfully completed BV calibration” in which
case no further action is required, or M-data message 254F “Re-enter BV test
note”.
4. Continue with the calibration by entering the test note a minimum of nine
more times, making sure it is inserted in the same orientation each time.
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5. On the eighth re-insertion, the following screen (M-data 254E) will be
displayed. Run the test one more time and then the message “Successfully
completed BV calibration” will be displayed.
6. Other error messages which may be displayed during calibration:
Code Meaning
254 F Re-enter BV test note
254E Finished calibration operation, re-enter BV test note one more time
250F Calibration failed, retry and replace BV if error re-occurs
250A BV test note error, use new test note and continue calibration
2548 BV test note soiled, used new test note and continue calibration
Other Entered media is not BV test note or BV malfunction
MODULE REMOVAL AND REPLACEMENT
FRU/Module Replacement
Note 1: The illustrations in this section are from a mix of front and rear access
ATMs and may not look identical to the GBNA/GBRU you are repairing. They
should, however, enable you to identify the components referred to.
Note 2: Throughout these FRU replacement procedures make sure that all
connectors are replaced securely and harnesses are routed correctly and neatly.
Replace and make good all cable ties, check for fouling conditions and replace all
cable identification labels damaged or lost during servicing.
Note 3: Throughout these procedures each of the references to right-hand side,
left-hand side, front and rear is based on the following illustration.
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Note 4: The GBNA/GBRU is also available as a type ‘A’ or type ‘B’ variants. Type ‘B’
variants have a narrower guide path and can be identified by coloured labels on
the Pre-acceptor, Separator and Escrow FRUs. Type A & Type B FRUs can not be
mixed on the same GBNA/GBRU.
Front
Top
Right Side
Rear
FRU Locations
The FRUs referenced in this section are identified in the following two illustrations.
The illustration below shows the GBRU viewed from the right-hand side.
Separator Separator to Escrow/Reservoir
Pre-acceptor Escrow/Reservoir
Timing Belts
Upper Transport
Removable
Reject Bin
BV Entry
Transport
Bill Validator
Gas Strut
(BV) and Fan
Lower Transport
4 3 2 1
Currency
Cassettes
The illustration below shows the GBRU viewed from the left-hand side.
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Separator to
Escrow/Reservoir
Main Upper Upper Transport Timing Belt Pre-acceptor
PCB
Separator PCB
Main Timing Upper Module
Belt Link Cable
BV Entry
Transport
Push Latch
(Rear Access)
Lower
Transport
Deposit Motor
Recycler Motor
Lower PCB
Power Supply (Reed Switches
PCB behind)
FRUs In The Upper Module
Bill Validator BV Unit - Removal
1. Pull up the top module until the gas strut is fully extended
2. On the left-hand side:
Disconnect the connector labelled BPWR and the blue LAN cable from the BV
unit.
Connectors
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3. On the right-hand side:
Remove the screw from the base of the gas strut. Hold up the top module
slightly while moving the bottom of the strut backwards to change the pivot
position.
4. On the right side of the BV entry transport, loosen one screw and push up
the gear bracket to disengage. Tighten the screw again to hold the gear in
place.
Gear Securing Screw
5. Remove one screw securing the BV unit to the upper module base.
6. Pull out the BV unit to the right to remove (including the covers on the side).
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Bill Validator BV Unit - Replacement
To replace the BV unit:
1. Push the BV unit into the module, making sure that the bottom of the unit is
flat on the base of the top module.
2. Check that the exit guides are between the transport entry guides and not
hooked over the top.
Wrong Right
3. Replace one screw to secure the BV unit to the upper module base.
4. On the right hand side of the BV entry transport, again loosen the gear
retaining screw. Engage the gear and press to keep engaged whilst
tightening the screw to hold it in place.
5. Turn the green wheel marked 18 to check that the gears will rotate and are
correctly engaged.
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6. Hold up the top module slightly while moving the bottom of the strut
backwards to change the pivot position. Replace the screw from the base of
the gas strut.
7. Re-connect the connector labelled BPWR and the blue LAN cable to the BV
unit.
BV Fan - Removal (early units only)
1. Remove the BV unit as described in above procedure.
2. Remove one screw from the front edge of the BV unit cover and remove the
top cover.
Screw
3. Disconnect the connector from the board and pull up the fan to remove.
Fan Connector
BV Fan - Replacement (early units only)
To replace the BV fan, reverse the above procedure.
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Pre-Acceptor - Removal
All lengths of pre-acceptor are removed and attached by using the following
procedure:
1. On the left-hand side of the upper module remove the separator PCB covers.
l Early units have two side covers. Remove four screws from the upper
cover first and then four screws from the lower cover.
Screw
(4 Places)
Screws
l On later units remove the timing belt cover and then the one piece side
cover. Loosen the screws “L” and remove screws “R” shown in the
following photographs.
L L
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L L
R R R
2. Make a note of the cable routing before disconnecting connectors.
3. Cut the cable tie and disconnect the connectors labelled as follows:
l Separator PCB: PA1, SE7
l In-line: PA3, SE7 and RV2PH.
On Board Connectors Cable Tie In - Line Connectors
4. Pull up the front of the pre-acceptor unit using the green handle on the
right-hand side until the stay bar locks the unit in a raised position.
5. On the right-hand side:
Loosen one screw on the pre-acceptor securing bracket (located above the
stay bar), and push down to disengage the bracket.
Screw
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6. Pull up the pre-acceptor unit until it is fully vertical and lift off to remove.
l Pre-acceptor unit on older GBNA/GBRU models.
l Pre-acceptor unit on latest GBNA/GBRU models.
Pre-Acceptor - Replacement
To replace the pre-acceptor, reverse the above procedure paying special attention
to the following:
l Lower the pre-acceptor onto the mounting studs before attaching the
securing bracket and tightening the screw.
Securing Bracket Mounting Stud
l Make sure all connectors are replaced securely and that all harnesses are
routed correctly and neatly.
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When a pre-acceptor is being fitted to a GBRU with separator assembly 009-
0019425 or 009-0020242 the following rework is necessary to the separator pusher
while the pre-acceptor is removed:
1. Move the pusher to the top of its travel and identify the tabs on the pusher.
2. Use an engineer’s rule and scribe to mark a line across both tabs in line with
the edge of the pusher.
3. Cut off the tabs using a small hacksaw or side cutters while holding the
pusher firmly to prevent displacement of timing belts. Place a piece of paper
to catch debris.
4. Use a file to smooth the cut sections and check that no part projects beyond
0.5 mm out from the edges of the pusher.
5. Wind the pusher to the bottom of its travel.
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6. Put the new pre-acceptor on its mounting but do not connect the cables.
7. Manually wind the pusher up and down and check that it does not contact
the pre-acceptor guides at either side.
8. If you are satisfied that the pusher is not obstructed, complete the
replacement of the pre-acceptor.
9. Return the pusher to its top position.
Escrow and Reservoir - Removal
Before the escrow and reservoir can be removed, the pre-acceptor must be
removed.
1. Pull up the top module until the gas strut is fully extended.
2. On the right-hand side:
Remove the two escrow belt covers (one screw and three screws).
3. Remove one screw and washer (above the locating stud) securing the escrow
to the separator.
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4. Remove the forward belt between the escrow and the separator.
5. On the left-hand side:
Loosen two screws from the escrow belt cover (old type) and pull the cover
up to remove.
or,
On the new type belt cover loosen two screws (L) and remove the top screw
(R) and pull the cover up to remove.
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R
L L
6. Remove one screw and washer (above the locating stud) securing the escrow
to the separator.
7. Remove the forward belt between the escrow and the separator.
8. Disconnect the connectors joined to the escrow, labelled as follows:
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l From separator PCB: ES1, ES2, ES3
l In line: ES4, ES5 and ESCM.
9. Lift up the lower part of the escrow and the reservoir to detach it from the
separator lower locating studs and then slowly lift up the entire FRU to
detach it from the mounting studs. Make sure all the cables are
disconnected when removing the FRU.
Escrow and Reservoir - Replacement
To replace the escrow and reservoir, reverse the above procedure paying special
attention to the following:
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1. Hold the escrow/reservoir at an angle of approximately 45° and lower it onto
the mounting studs on each side of the separator.
Mounting Stud
2. Lower the escrow onto the locating stud on each side of the separator. Make
sure there is no gap at the joints on each side before replacing the securing
screws.
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3. When replacing the belts on the escrow/reservoir, set the belt timing (on
each side) by using the tool attached to the escrow. Refer to ‘Adjustments’
for more details.
4. Make sure all connectors are replaced securely and that all harnesses are
routed correctly and neatly.
Separator PCB (Mounted on Separator) - Removal
1. On the left-hand side of the upper module remove the separator pcb covers
as described in “Pre-Acceptor - Removal” in this chapter.
2. Make a note of cable routing in the area of the separator pcb before
disconnecting the connectors and removing the pcb.
3. Cut the cable tie and disconnect three connectors labelled PA1/2/3.
On Board Connectors Cable Tie Routing Bracket In - Line Connectors
4. Carefully cut the cable ties from the front of the cable routing bracket.
5. Disconnect all connecters from the separator pcb. Make a note of all
connectors removed.
l Separator pcb unit on older GBNA/GBRU models
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NCR SelfServ 84 ATM Service Manual 1358
l Separator pcb unit on the latest GBNA/GBRU model
6. Remove four screws securing the pcb to the mounting bracket.
7. Remove the Separator PCB from the bracket.
Separator PCB - Replacement
To replace the separator pcb, reverse the above procedure.
l Make sure all connectors are replaced securely and that all harnesses are
routed correctly and neatly.
Gas Strut - Removal
1. On the right-hand side:
Remove the screw at the top of the gas strut.
WARNING
Support the separator unit while detaching the gas
strut.
2. Remove the bush and detach the gas strut from the separator.
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3. Remove one screw from the base of the gas strut and detach the strut.
Screw
Gas Strut - Replacement
To replace the gas strut, reverse the above procedure paying special attention to
the following:
l Observe the disposal instructions labelled on the gas strut.
Separator - Removal
Before the separator can be removed, the pre-acceptor, escrow and reservoir, and
the separator pcb must be removed.
1. On the right-hand side:
Remove the screw at the top of the gas strut.
WARNING
Support the separator unit while detaching the gas
strut.
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2. Remove the bush and detach the gas strut from the separator.
3. From the right-hand side:
Unhook the harness from behind the separator pcb.
Harness Clamp
4. Loosen the screw on the cam lever mounted on each side of the BV entry
transport, and release each cam lever by pushing down.
l Cam lever on older GBNA/GBRU models
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l Cam lever on the latest GBNA/GBRU model
5. Carefully remove the separator by lifting slightly forwards, observing the
notch direction on the cam levers .
Separator - Replacement
To replace the separator, reverse the above procedure paying special attention to
the following:
l Present the separator at an angle of 45° observing the notch direction on the
cam levers.
l Make sure all connectors are replaced securely and that all harnesses are
routed correctly and neatly.
Removable Reject Bin - Removal
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NCR SelfServ 84 ATM Service Manual 1362
1. Push the button at rear left-hand side to eject the reject bin.
2. Using the green handle, pull the bin up (front access ATMs) or backwards
(rear access ATMs) remove the bin.
Main Upper PCB - Removal
The main upper pcb is mounted on the upper transport and is removed as follows:
1. On the left-hand side:
Remove three screws and loosen one screw from the main upper pcb cover.
Pull up the cover to remove.
Loosen
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2. Carefully cut any restraining cable ties and disconnect all connectors from
the main upper pcb. Make a note of all connectors removed.
3. Remove four screws from the main upper pcb. Detach the pcb from the
mounting bracket.
Main Upper PCB - Replacement
To replace the main upper pcb, reverse the above procedure paying special
attention to the following:
l Before securing the board, observe the correct cable routing at the lower left
corner of the pcb.
l Make sure all connectors are replaced securely and that all harnesses are
routed correctly and neatly.
Upper Transport - Removal
The removable reject bin and main upper pcb must be removed before the upper
transport can be removed.
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1. On the left-hand side of the module, at the rear:
Loosen one screw from the rear end of the link cable cover. Slide the cover
backwards to detach it from the tang at the front. Remove the cover.
2. Remove the two screws from the upper transport base; one at each side of
the transport (viewed from above).
3. Remove the two screws from the rear transport base at the rear end
beneath the reject bin area:
l Fixed type reject bin:
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l Removable type reject bin:
4. On the left-hand side:
Detach the belt from under the tension roller.
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5. At the rear end of the main tension belt:
Remove the remaining screw from the belt cover near the base of the upper
transport. Remove the cover and detach the belt from the gear.
Gear Belt Cover Screw Belt
6. Carefully lift up and detach the upper transport from the upper module
base.
Upper Transport - Replacement
To replace the upper transport, reverse the above procedure paying special
attention to the following:
1. Replace and secure the upper transport first. Make sure the reference holes
on the transport are placed exactly on the reference bosses on the upper
base before securing with the screws removed in steps 2 and 3.
2. Attach the main belt to the upper transport gear and replace the belt cover,
as removed in step 5.
3. Replace the middle part of the main belt under the tension roller, as
removed in step 4.
4. Refer to the Adjustments section to check the main belt tension. Check the
belt does not foul other cables and connectors in the area before replacing
the link cable cover.
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5. Present the link cable cover slightly to the rear of the cable bracket. Slide the
cover towards the front to engage the remaining screws at the rear end and
the tang at the front. Make sure all cables are securely and neatly contained
before replacing the cover screws.
Tang
BV Entry Transport - Removal
The pre-acceptor, escrow, reservoir and link cable bracket must be removed, and
the tension roller belt detached, before removing the BV entry transport.
On older GBNA/GBRU models:
1. On the right-hand side:
Remove one screw from the gear bracket on the side of the BV entry
transport and move the bracket fully up, to access more screws under the
bracket.
Screw (4 Places) Gear Bracket
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2. On each side:
Remove two screws securing the BV entry transport to the upper module
base.
3. On the left-hand side:
At the front of the link cable assembly, disconnect the connector (UFHS)
attached to the BV entry transport.
4. Pull up the BV entry transport to remove, making sure the main tension belt
is fully detached.
Reference Hole
On the latest GBNA/GBRU model:
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5. On the right-hand side:
Move the bracket fully up, to access more screws under the bracket.
6. On each side:
Remove two screws securing the BV entry transport to the upper module
base..
7. On the left-hand side:
At the front of the link cable assembly, disconnect the connector (UFHS)
attached to the BV entry transport.
8. Pull up the BV entry transport to remove, making sure the main tension belt
is fully detached.
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BV Entry Transport - Replacement
Replacement of the BV entry transport is the reverse of the above procedure
paying special attention to the following:
1. When replacing the BV entry transport, make sure the reference holes of the
transport are placed exactly on the reference bosses of the upper base.
2. Refer to the “Adjustments” section to check the main belt tension. Check that
the belt does not foul other cables and connectors in the area before
replacing the link cable cover.
Separator to Escrow/Reservoir Timing Belts - Removal
1. On the right-hand side:
Remove one screw from the small belt cover and remove the cover.
2. Remove the forward belt between the escrow and the separator.
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3. On the left-hand side:
l Loosen two screws from the escrow belt cover (old type) and pull the cover
up to remove.
l OR, on the new type belt cover loosen two screws (L) and remove the top
screw (R) and pull the cover up to remove.
L L
4. Remove the forward belt between the escrow and the separator.
Separator to Escrow/Reservoir Timing Belts - Replacement
When replacing the belts on the escrow/reservoir, set the belt timing (on each side)
by using the tool attached to the escrow.
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BV Entry Transport to Upper Transport. Main Timing Belt -
Removal
1. Open up the top module using the green handle until the gas strut is fully
extended.
2. On the left-hand side of the main upper transport:
Remove three screws and loosen one screw from the main upper pcb cover.
Pull up the cover to remove.
Loosen
3. Loosen one screw from the rear end of the link cable cover. Slide the cover
backwards to detach it from the tang at the front. Remove the cover.
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4. Pull out the main timing belt from under the tension roller.
5. At the rear end of the main tension belt:
Remove the remaining screw from the belt cover near the base of the upper
transport. Remove the cover and detach the belt from the gear.
Gear Belt Cover Screw Belt
6. Feed the belt through towards the front of the module, past the tension
roller bracket and then detach the belt from the BV entry transport at the
front of the module.
Belt
BV Entry Transport to Upper Transport. Main Timing Belt -
Replacement
To replace the main tension belt, reverse the above procedure paying special
attention to the following:
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1. Attach the belt to the BV entry transport first.
2. Feed the belt through the tension roller bracket but leave loose.
3. Attach the main belt to the upper transport gear and replace the belt cover,
as removed in step 5.
4. Replace the belt under the tension roller, as removed in step 4. Refer to
‘Adjustments’ to check the main belt tension. Check the belt does not foul
other cables and connectors in the area before replacing the link cable
cover.
5. Present the link cable cover slightly to the rear of the cable bracket. Slide the
cover towards the front to engage the remaining screws at the rear end and
the tang at the front. Make sure all cables are securely and neatly contained
before replacing the cover screws.
FRUs In The Lower Module
Push Latch - Removal
1. Rack out the lower module.
2. On the left-hand side (front or rear depending on variant):
Remove two screws or allen screws securing the push latch to the left-hand
side of the lower module (rear access illustration shown).
3. Remove the latch assembly.
Push Latch - Replacement
To assemble the replacement push latch, proceed as follows:
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1. Attach the latch and spacer to the bracket using four screws provided.
2. Rear access units: secure the latch to left bracket holes, and the spacer to
right bracket holes (as illustrated below).
3. Front access units: secure the latch to right bracket holes, and the spacer to
left bracket holes (opposite of illustration below).
Spacer
Bracket
Latch
4. Secure the push latch assembly to the lower module using two screws
provided. Attach screws in diagonally opposite holes.
5. After replacing the push latch, refer to ‘Adjustments’ for more details of how
to check the facia, upper module and lower module alignment.
Lower PCB - Removal
There are two variants of the lower pcb; GBRU4/GBNA4, and GBNA2. Remove the
lower pcb as follows:
1. On the left-hand side:
Remove one screw and the cable retaining clip from the cable entry hole.
Disconnect the USB and SHT/MEI connectors at the front of the lower
module.
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USB
SHT/MEI
2. Remove four screws securing the pcb cover to the lower transport. Detach
the cover.
3. Remove two screws on the cable cover under the slide channel at the base of
the lower module.
4. Disconnect two or four connectors labelled CS1/2/3/4.
Connectors
5. Disconnect all connecters from the lower pcb. Make a note of all connectors
removed.
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6. Remove four screws securing the lower pcb to the lower module and detach
the cover.
7. Detach the pcb and the Mylar sheet fitted behind.
Lower PCB - Replacement
To replace the lower pcb, reverse the above procedure.
Note: Make sure all connectors are replaced securely and that all harnesses
are routed correctly and neatly.
Lower Transport - Removal
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1. At the front left corner of the lower module:
Press the tab on the rivet-tie to detach it from the motor assembly.
2. With the lower transport open, on the inside of the cassette housing:
Remove three screws from the cable cover.
3. Feed the cable through to the inside of the cassette housing.
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4. Loosen two screws on the hinge spring bracket at the rear end of the lower
transport. Push the bracket forward to loosen.
5. Close the lower transport.
6. Loosen a screw on the stopper bracket at the front end of the lower
transport. Pull up the bracket to release the stopper.
7. With the lower transport almost fully open, carefully slide the transport
forward and detach it from the hinges.
8. Remove the washer at the front hinge.
Lower Transport - Replacement
To replace the lower transport, reverse the above procedure, paying special
attention to the following:
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1. Make sure a washer is replaced at the front hinge.
2. Observe the D-cut shape of the rear hinge spring bracket.
3. Check the belt for fouling after replacing the cable cover inside the cassette
housing.
Currency Cassette (Deposit/GBNA, Recycler/GBRU,
With/Without Keylock)
For details of how to configure the cassettes, refer to document “s66710 - Cash
Acceptor and Recycler Cassettes”.
Power Supply - Removal
1. On the left-hand side of the module:
Disconnect one connector labelled PWR and remove four screws securing
the power supply cover to the lower module. Detach the cover.
2. Remove the rivet-tie from the cover.
3. Disconnect all connecters from the pcb. Make a note of all connectors
removed.
4. Remove four screws securing the pcb to the lower module.
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5. Detach the power supply pcb and Mylar sheet fitted behind.
Power Supply - Replacement
To replace the power supply pcb, reverse the above procedure.
l Make sure all connectors are replaced securely and that all harnesses are
routed correctly and neatly.
Power Supply Fuses
1. Access the power supply pcb as described above.
2. Remove and replace the fuses as required using only those that meet the
specifications.
10 Amp 30 Amp
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NCR SelfServ 84 ATM Service Manual 1382
Reed Switches - Removal
1. Open the lower transport and remove the cassettes.
2. Viewed from the right-hand side of the module:
Remove two screws securing the cassette guide to the inside left wall of the
cassette housing. Detach the guide.
3. From inside the cassette housing, remove two screws securing the pcb to the
lower base. Pull out the pcb slightly.
4. Disconnect one connector (labelled D1C, D2C, D3C or D4C) from the back of
the reed switch pcb.
Reed Switches - Replacement
To replace the reed switch, reverse the above procedure.
Motor Assembly (Recycler and Deposit) - Removal
Note: The recycler motor is the larger of the two motors. The deposit motor is the
smaller of the two. On BNA variants, only deposit motors are fitted. On recycler
variants, both recycler and deposit motors are fitted.
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1. On the left-hand side of the module:
Disconnect all the connectors from the motor(s) you wish to remove:
2. On recycler motors: Two connectors labelled: BF1M and BS1M
3. On deposit motors: One connector labelled BS1M.
4. To remove the recycler motor, remove two screws securing the motor to
the assembly bracket.
5. To remove the deposit motor, remove three screws securing the motor
assembly to the lower base. Detach the recycler motor, if one is fitted, as
described above.
Motor Assembly (Recycler and Deposit) - Replacement
To replace the motor assembly, reverse the above procedure.
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Harnesses
Cassette Connector Harness - Removal
The cassette connector harness is connected to the bottom edge of the lower pcb
and is routed through to the base of each cassette housing.
1. On the left-hand side of the module:
Remove two screws securing the cable cover to the lower base unit under
the slide channel.
2. Disconnect two or four connectors labelled CS1/2/3/4.
Connectors
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3. On the base of the cassette housing, remove two screws from the cable
cover and remove the cover from the base.
4. On the outside left of the lower module, feed the CS cable through the cable
clamp under the slide rail and pull up the cable clamp to the inside of the
cassette housing.
5. Remove three screws securing the connector assembly bracket to the base
of the cassette. Detach the connector assembly bracket.
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NCR SelfServ 84 ATM Service Manual 1386
6. Remove two screws securing the connector to the assembly bracket and
detach the connector. Detach one ground screw/cable.
Cassette Connector Harness - Replacement
To replace the cassette connector and assembly bracket, reverse the above
procedure paying special attention to the following:
l Neatly fold and tape the length of each cable according to its position in the
lower module.
Link Harnesses
For the purposes of these procedures the following link harnesses are defined:
l GBNA/GBRU to ATM Link
l Upper to Lower Module Link
l Upper Module Link.
Each of the link harnesses consists of separately orderable cable assemblies. If a
single cable assembly is to be replaced then the old cable should be stripped out
from the link harness and its replacement should be tied in and routed in the same
way. The procedures also assume replacement of the articulated cable guard. If
this is not necessary the existing guard should be left in place and opened up to
remove and replace the cable.
GBNA/GBRU to ATM Link Cable - Removal
The GBNA/GBRU to ATM link cable is routed in an articulated cable guard along
one of the module support rails and up to the GBNA/GBRU interlock switch and
tied into a channel along the side of the module cradle. The cable has three
components parts:
l Cable Assembly (ATM Power) - 24Vdc supply lines from the ATM to the
GBNA/GBRU
l Cable Assembly (Shutter/MEEI) - MEEI and facia shutter power and control
lines from the GBNA/GBRU to the ATM
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l USB Cable Assembly - USB communications signals between GBNA/GBRU and
the ATM PC Core.
The dc, MEI, and shutter lines are terminated in plugs that connect into Molex Mini-
fit Jnr receptacles at the end of the cradle channel. The USB cable is routed past
these receptacles, up the side wall of the safe, and into a socket on the 7-port USB
hub.
Note: The length of cable runs varies between front and rear access ATMs. As you
strip out the damaged cable, take note of anchor points and how the excess length
is tied in.
Remove the GBNA/GBRU to ATM link cable as follows:
1. Rack out the GBNA/GBRU.
2. Unplug the USB communications cable from the USB Hub and cut the cable
ties to free it from the harness.
3. Unplug the dc power, MEI, and shutter cables from the sockets at the
inboard end of the cradle channel.
4. Rack in the GBNA/GBRU and then rack out only the lower module.
5. Cut the cable ties that fasten the harness to the cable channel.
6. Old style interlock switch - remove the interlock switch cover.
New style interlock switch - remove the interlock switch.
7. Unplug the spade connectors from the interlock switch.
8. Unscrew the ground connector next to the interlock switch. Retain the screw.
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NCR SelfServ 84 ATM Service Manual 1388
9. Unscrew the single screw attaching the articulated cable guard to the cradle.
Retain the screw.
Note: Push the walls of the cable guard apart so that a few of the retaining
bars can be taken out allowing the cable to be held back and the head of the
screw to be reached.
10. Unscrew the two M4x8 screws attaching the cable guard to the side of the
lower module.
11. Unscrew the screws attaching the two plastic securing rings. Retain the
screws and rings. Unscrew the ground connector. Retain the screw.
Note: At this point the harness splits and enters the cassette compartment
via two openings. The USB, MEI, and shutter cables are routed towards the
Lower PCB and the power lines are routed to the power supply unit.
12. Open the lower module and remove the cassettes.
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13. In cassette position 1 take off the bright metal covers on the side wall and
base that cover the dc power harness (two screws in each cover).
14. In cassette position 2 take off the bright metal cover on the side wall that
covers the USB and MEI/shutter harness (2 screws).
15. In cassette position 3 free the USB and MEI/shutter harness from the
retaining tangs.
16. On the base of cassette position 4 take off the Y-shaped bright metal cover
over the USB and MEI/shutter harness.
17. Unplug the power harness from the power supply unit PWR connector.
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18. Take off the power supply cover (4 screws) and press out the cable tie
securing the power input cable to the cover.
19. Push the grommet out of the hole in the GBNA/GBRU base and unclip the
grommet from the dc power harness. Retain the grommet.
20. Unscrew and retain the ground connector screw.
21. Feed the dc power harness back into cassette position 1.
22. Take off the USB retaining bracket from the Lower PCB cover.
23. Unplug the USB cable and MEI/shutter harness from the USB and SHT
connectors on the Lower PCB.
24. Push the grommet out of the hole in the GBNA/GBRU base and unclip the
grommet from the USB cable and MEI/shutter harnesses. Retain the
grommet.
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25. Unclip and retain the ferrite cores from both harnesses. Take note of the
exact position of the cores (distance from connectors) on the cables.
26. Feed the harnesses back into cassette position 4.
27. Lift the harness assembly away from the GBNA/GBRU.
GBNA/GBRU to ATM Link Cable - Replacement
Replacement of the GBNA/GBRU to ATM link cable is the reverse of the above
procedure, taking care with the following:
l Clip all the retaining bars into the new cable guard.
l Replace all cable ties, retainers, and grommets.
l Ensure ground connections are securely made.
l Put the ferrite cores on the new cables in the previously noted positions.
l Make sure all connectors are replaced securely and that all harnesses are
routed correctly and neatly.
l Connect the interlock switch as shown in the following illustration.
l Refit all removed covers.
COM 2
NO 2
NO 1
COM 1
Note: The illustration above shows an old style interlock switch in a front
access ATM. In a rear access ATM COM1 is at the top of the switch. New style
interlock switch connections are in the same orientation.
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NCR SelfServ 84 ATM Service Manual 1392
Upper to Lower Module Link Cable - Removal
The upper to lower module link cable is routed in an articulated cable guard
attached to the side of the lower module and to the underside of the upper
module. The cable consists of: the following component parts:
l Cable Assembly (Lower to Upper Power) - DC power lines to the bill validator
unit and the main upper pcb
l 100 Base-T Cable (BV LAN) - LAN cable between lower pcb and the bill
validator unit
l Cable assembly (BV Power)
l Cable Assembly (Lower to Upper, Signal) - Data cable between the lower pcb
and the main upper pcb.
Note: The length of cable runs varies between front and rear access ATMs. As you
strip out the damaged cable, take note of anchor points and how the excess length
is tied in.
Remove the upper to lower module link cable as follows:
1. Rack out the lower module of the GBNA/GBRU.
2. Unplug the BPWR and UPWR connectors from the power supply unit and the
LAN connector (blue cable) and UPCN connector from the lower pcb.
3. Take off the harness loop cover (3 screws).
4. Unclip the grommet from the harness and retain the grommet.
Note: Take note of how the harness is looped you will require to loop the
replacement harness in the same way.
Grommet
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5. Open the lower module and remove the cassette from position 2.
6. Take off the bright metal panel on the side wall of the cassette housing
covering the upper to lower link cable.
7. Feed the cable up from the power supply area, through the cassette housing
and out of the access hole next to the cable guard.
8. Close the lower module.
9. Unscrew the 2 screws holding the cable guard to the side of the lower
module.
Note: Push the side walls of the cable guard apart and unclip two or three
cable retaining bars from the cable guard to allow the cable to be held back
away from the heads of the screws.
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10. Remove the single screw (M3x6) attaching the cable guard to the underside
of the upper module.
11. Remove the bracket from the cable guard (1 screw) and retain the bracket
and screw.
12. Rack in the lower module until it is latched and then rack out the whole
GBNA/GBRU.
13. Open the reservoir /escrow unit until it is supported on the gas strut.
14. Take off the cover from the main upper pcb (4 screws).
Loosen
15. Remove the screw from the long cable cover, slide the cover to the left out of
its locating tang, and lift it off.
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16. Unplug the cable from the UPWR and UPCN connectors on the Main Upper
PCB.
Note: The UPCN connector is the second from bottom at the left-hand side
of the board.
17. Unplug the cables from the BPWR and LAN connectors on the BV unit.
18. Free the cables from any retaining cable ties and lift the harness assembly
away from the GBNA/GBRU.
Upper to Lower Module Link Cable - Replacement
Replacement of the upper to lower module link cable is the reverse of the above
procedure, taking care with the following:
l Clip all the retaining bars into the new cable guard.
l Fit the cable guard bracket to the new cable guard.
l Replace all cable ties and grommets.
l Loop the new harness in the same way as the old.
l Refit all removed covers.
Upper Module Link Cable - Removal
The upper module link cable is made up of two cable assemblies:
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NCR SelfServ 84 ATM Service Manual 1396
l Cable Assembly (Sep to Upper)
l Cable Assembly (Sep to Upper, URCN)
These cables carry the following signal and supply lines from the main upper pcb:
l Separator pcb: power and communications
l Separator: infra-red sensors and detectors, pulse motor
l Escrow: infra-red sensors and detectors, pulse motor.
Note: It is important that the cable routing is followed exactly. As you strip out the
damaged cable, take note of anchor points and how the cable is tied in.
Remove the upper module link cable as follows:
1. Take off the main upper pcb cover (4 screws).
Loosen
2. Take off the covers over the separator pcb as described in the section “Pre-
Acceptor - Removal”.
3. Open the top transport until it is supported by the gas strut.
4. Remove the screw from the long cable cover, slide the cover to the left out of
its locating tang, and lift it off.
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5. From the main upper pcb unplug the cables from the following connectors:
SPWR, URCN, SE1, SE2, SE4, RV2S.
6. Ease the cables away from the board and out of the long channel cutting
cable ties as necessary.
7. Cut cable ties securing the cable where it turns up out of the long channel.
8. From the separator pcb unplug the cables from the SPWR and URCN
connectors.
l Separator pcb on older GBNA/GBRU models
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NCR SelfServ 84 ATM Service Manual 1398
l Separator pcb on the latest GBNA/GBRU model
9. Separate the in-line connectors, SE1, RV2PH, PA3, SEFM, ESCM, ES5 and ES4.
10. Lift the upper module link cable away from the GBNA/GBRU cutting
restraining cable ties as necessary.
Upper Module Link Cable - Replacement
Replacement of the upper module link cable is the reverse of the above procedure,
taking care with the following:
l Replace all cable ties and grommets.
l Loop the new harness in the same way as the old.
l Refit all removed covers.
CABLING
Interlock Switch Connections
Connection between the Power Input Connector and the PWR Connector on the
GBNA/GBRU Power Supply Unit is via an interlock switch wired as shown in the
following diagram.
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CONNECTOR ASSIGNMENT/PINOUTS
GBNA/GBRU To ATM Connectors
Electrical connection between the GBNA/GBRU and the ATM consists of:
l 24Vdc supply lines from the ATM to the GBNA/GBRU
l MEEI control lines from the GBNA/GBRU to the ATM
l Facia shutter power and control lines from the GBNA/GBRU to the ATM
l USB communications signals between GBNA/GBRU and the ATM PC Core.
The D/C, MEEI, and shutter lines are terminated in plugs that connect into Molex
Mini-fit Jnr receptacles at the end of the cradle channel. The USB cable is routed
past these receptacles and plugged into a socket on the 7-port USB hub.
Power Input Connector
The power input connector is a 16-way Minifit Jr. dual row receptacle with the
following pinout:
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NCR SelfServ 84 ATM Service Manual 1400
N/C 1 9 N/C
N/C 2 10 N/C
+24V_RTN 3 11 +24V
+24V_RTN 4 12 +24V
+24V_RTN 5 13 +24V
+24V_RTN 6 14 +24V
N/C 7 15 +24V
N/C 8 16 N/C
Communication
The GBNA/GBRU communicates with the host ATM via a USB connection between
the module control board and the ATM PC Core. On some ATMs this may be via a
USB hub.
l Interface type - USB1.1
l Speed - 12 Mbit/sec.
l Connector - USB Type A (plug)
Shutter / MEEI Control
The GBNA/GBRU controls the ATM’s facia shutter and MEEIs as follows:
Shutter - The shutter is connected to an 8-way Minifit Jr. dual row receptacle with
the following pinout:
+5VRTN 1 5 +5 V
+24VRTN 2 6 +24V
+24VRTN 3 7 SOL
LOCK 4 8 OPEN
Where,
l The D/C voltages are output power line voltages and returns.
l SOL is a TTL output signal, HI = Close, LO = Open
l LOCK (Shutter Closed) is a TTL input signal, High active.
l OPEN (Shutter Open) is a TTL input signal, High active.
MEEI - The MEEIs are connected to a 4-way Minifit Jr. dual row receptacle with the
following pinout:
MEI_A 1 3 +12 V
MEI_B 2 4 N/C
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Where,
l The +12 V is an output power line voltage.
l MEI_A is a TTL, open collector output signal, Low active
l MEI_B is a TTL, open collector output signal, Low active
PCB Connectors
This section identifies the board connectors on GBNA/GBRU PCBs.
Power Supply Unit
The connections on the PSU are as follows:
BPWR
UPWR
PWR
LPWR
l PWR - +24V dc supply from ATM via interlock switch.
l BPWR - +12V, -12V, and +5V output to BV Unit.
l UPWR - +24V and +5V output to Main Upper PCB.
l LPWR - +5V and +24V output to Lower PCB.
There are three fuses in the module power supply:
l Fuse 1 = 250 V 10 A (Littelfuse)
l Fuse 2 and Fuse 3 = 250 V 30 A (Littelfuse)
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Main Upper PCB
UB2 RV2S UB3
RV2PH
SE1
UB1
RV2MG
SE2 JTAG
SE4
URCN
UPCN UPWR
SPWR
DCMP/
DCMS
Connectors on the Main Upper PCB are as follows:
l UB2 - Upper transport photo-interrupters, and IR sensors.
l RV2S - Escrow IR sensors.
l UB3 - Upper transport solenoids.
l RV2PH - Pre-acceptor photo interrupters.
l UB1 - Upper transport photo- interrupters, and IR sensors.
l RV2MG - Not used
l JTAG - Not used
l UPWR - +24V and +5V from PSU.
l DCMP/DCMS - Upper transport dc motor.
l SPWR - +24V and +5V to Separator PCB
l UPCN - Logic lines to Lower PCB.
l URCN - Logic lines to Separator PCB
l SE4 - Separator and Escrow pulse motors.
l SE2 - Escrow IR sensors,
l SE1 - Separator IR sensors, Pre-acceptor T-sensors and IR sensors.
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Separator PCB
Separator pcb on older GBNA/GBRU models
SE6 SE5 JTAG SE7 PA1
ES3
ES1
SPWR
ES2
URCN
Connectors on the Separator PCB are as follows:
l SE6 - Separator pulse motors and solenoid.
l SE5 - Separator photo-interrupters.
l JTAG - Not used
l SE7 - Separator and Pre-acceptor photo-interrupters (12 pin on type A
modules, 6 pin on type B modules)
l PA1 - Pre-acceptor solenoids and pulse motors.
l SPWR - +24V and +5V in from Main Upper PCB.
l URCN - Logic lines from Main Upper PCB.
l ES2 - Escrow pulse motors and solenoids.
l ES1 - Escrow photo-interrupters.
l ES3 - Escrow photo-interrupters.
Separator pcb on the latest GBNA/GBRU model
MCU mounted to E-SPCB
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NCR SelfServ 84 ATM Service Manual 1404
1. E-SPCB
MEMCN
MCUPWR TERM
l MEMCN - FRU Memory +3.3V and Logic to MEM PCB
l MCUPWR - FRU Memory +5V/+3.3V and Logic to MCU PCB
l TERM - FRU Memory Logic Line from Lower PCB
2. MCU
MCUPWR
CPU
l MCUPWR - FRU Memory +5V?+3.3V and Logic from Separator PCB
l CPU - Not used
3. FRU Memory
MEMCN
l MEMCN - FRU Memory +3.3V and Logic Line from Separator PCB
Lower PCB
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RV1PH
RSVS LB1 LB2 LB3 LB4 TERM
LT1
LPWR
UPCN SHT2
BV SHT
ICS
USB
CS1 CS2 CS3 CS4
Connectors on the Lower PCB are as follows:
l RSVS - Not used.
l RV1PH - Not used.
l LB1 - Lower base pulse motors 1 and 2.
l LB2 - Lower base reed switches 1 and 2.
l LB3 - Lower base pulse motors 3 and reed switch 3.
l LB4 - Lower base pulse motors 4 and reed switch 4.
l TERM - Factory debug facility.
l LT1 - IR sensors, solenoids, and photo-interrupter.
l SHT2 - Shutter and MEEI lines to ATM.
l SHT - Shutter and MEEI lines to ATM.
l USB - USB connection from ATM.
l CS4 - Recycle cassette position 4.
l CS3 - Recycle cassette position 3.
l CS2 - Recycle cassette position 2.
l CS1 - Recycle cassette position 1.
l ICS - Future development.
l BV - LAN connection to BV unit.
l UPCN - Logic connection to Main Upper PCB.
l LPWR - +24V and +5V power from PSU.
TOOLS
l The Separator Belt Adjustment Tool - this is supplied with the GBNA/GBRU
and is attached to the rear right side of the Escrow. (refer to the section, “Gear
Timing”)
l An engineer’s rule and scribe
l A small hacksaw or side cutters
l A 3 mm allen key
l A file.
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NCR SelfServ 84 ATM Service Manual 1406
CASH ACCEPTOR AND RECYCLER CASSETTES
INTRODUCTION
This chapter describes the cassettes used in the NCR Cash Acceptor and Recycler
when installed in NCR ATMs. It provides operation, configuration and maintenance
information and is intended for use by personnel who unload, load and configure
these cassettes.
DESCRIPTION
The NCR cash acceptor and recycler cassettes are portable containers moulded in
high impact polycarbonate. They are designed to store and, under the control of
the parent sub-system, release currency.
Cassette Variants
The following are the cassette variants according to functionality:
l Deposit (has blue front)
l Recycle (has grey front).
The cassette may also be categorised according to currency dimensions:
l Type A (has a green handle)—for currencies with wide notes
l Type B (has a blue handle)—for currencies with narrow notes
l Enhanced (has a blue handle)—used for recycle only.
The enhanced recycler cassette may be configured into the following settings:
l Narrow setting (default)
l Wide setting
l Special narrow setting.
Type ‘A’ cassettes must be used with type ‘A’ cash acceptor/cash recycler modules,
and type ‘B’ cassettes must be used with type ‘B’ cash acceptor/cash recycler
modules. Enhanced Recycle cassettes may be used in either module because their
width is configurable.
Therefore, a cassette may be identified as any of the following:
l Type A–Deposit
l Type B–Deposit
l Type A–Recycle
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l Type B–Recycle
l Enhanced Recycle.
Type A Deposit Cassette Type A Recycle Cassette Type B Deposit Cassette Type B Recycle Cassette Enhanced Recycle Cassette
(Blue front with (Light Grey front with (Blue front with (Light Grey front with (Light gray front with
green handle) green handle) blue handle) blue handle) blue handle)
Standard and Extended Cassettes
The cassettes may also be categorised according to their capacity. All cassettes
(except for the Enhanced recycle) are available in either of the following:
l Standard Capacity
l Extended Capacity.
Adaptor plates can be fitted to the cassette positions in the extended cash
acceptor and recycler to allow standard cassettes to be used.
Cassette Sizes
Cassette sizes are as follows:
Cassette Type Size Note Capacity
Standard Capacity Deposit 253 mm (9.96 in.) 1700–2300 notes
Extended Capacity Deposit 488 mm (19.21 in.) 2800–4400 notes
Standard Capacity Recycler 220 mm (8.66 in.) 1400–2000 notes
Extended Capacity Recycler 455 mm (17.91 in.) 2600–4100 notes
Note Sensing
Both types of cassette have note sensing and will indicate full and empty
conditions to the parent system as appropriate.
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Currency Sizes
The cassettes can be mechanically adjusted to hold currency of the sizes indicated
below. In addition, electro–mechanical adjustment provides up to sixteen different
cassette identification codes.
Currency width (short edge)
60 mm (2.36 in.) to 86 mm (3.39 in.)
Currency length (long edge) for Deposit Cassettes
Type A Type B
Deposit 120 mm (4.72 in.) to 182 mm (7.17 in.) 120 mm (4.72 in.) to166 mm (6.54 in.)
Currency length (long edge) for Recycler Cassettes
Type A Type B
Recycle 127 mm (5.00 in.) to 182 mm (7.17 in.) 127 mm (5.00 in.) to166 mm (6.54 in.)
Extended 150 mm (5.91 in.) to 182 mm (7.17 in.) 138 mm (5.43 in.) to 166 mm (6.54 in.)
Recycle
Currency length (long edge) for Enhanced Recycle Cassettes
Length
Narrow 166 mm (6.54 in.) or less
Wide greater than 166 mm (6.54 in.)
Special 144 mm (5.67in.) or less (when used for
Narrow dispensing only)
Power Requirements
None.
CASSETTE OPERATION AND REPLENISHMENT
Opening the Cassette
Open the cassette as follows:
1. Place the cassette on a flat surface.
2. Remove the latch seal (if fitted) according to your in house procedures.
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3. Unlock the key lock (if fitted) on the cassette lid.
Note: The key cannot be removed while the cassette is unlocked.
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NCR SelfServ 84 ATM Service Manual 1410
4. Pull the bottom of the lid latch away from the body of the cassette.
5. Lift the latch up a small amount then pull the top of the latch away from the
cassette.
6. Hinge the latch down to free the cassette lid.
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7. Raise the lid past the vertical position then unhook it from the metal hinge
lugs at the front of the cassette body. Remove the lid completely from the
cassette body.
Stage Operation for Deposit Cassettes
The note stage on the deposit cassettes does not have a latch. The stage must be
pulled back to the rear of the cassette and held in place while removing currency
from the cassette.
CAUTION
Make sure that the stage is firmly held in the rear position
while removing currency from the cassette.
1. Place the cassette on a suitable flat surface. Firmly support the rear of the
cassette with one hand.
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NCR SelfServ 84 ATM Service Manual 1412
2. Placing your fingers into the stage as shown below, pull it all the way to the
rear of the cassette.
3. Hold the stage at the rear of the cassette whilst removing the currency.
4. When all currency has been removed gently allow the stage to return to the
home position at the front of the cassette.
Stage Operation for Recycle Cassettes
Recycler cassettes have a latch to keep the stage at the rear of the cassette during
replenishment.
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Note Stage
Note Stage Latch Release
Some early models of the cash acceptor and recycler have recycler cassettes that
do not have the stage latch. If your recycler cassette is of this type then operate the
stage as defined in Recyclers.
Latching the Note Stage
1. Place the cassette on a suitable flat surface. Firmly support the rear of the
cassette with one hand.
2. Placing your fingers into the stage as shown below, pull it all the way to the
rear of the cassette until the stage latch clicks.
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NCR SelfServ 84 ATM Service Manual 1414
Note: Do not press the stage latch release situated in the stage as this
will prevent the stage from latching correctly.
3. Make sure the latch clicks and the stage is held in the rear position before
removing your hand.
Unlatching the Note Stage
1. Firmly support the rear of the cassette with one hand.
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2. Place the thumb of your free hand on the outside rear of the cassette and
take hold of the note stage, placing your fingers into the stage as shown
below.
Squeeze slightly to relieve the spring tension on the note stage. Take care
not to press the note stage latch release before you have a firm grip on the
stage.
3. While maintaining the hold on the stage press the green stage latch release
with your middle finger.
4. Gently allow the stage to slide to the front of the cassette. If there is currency
in the cassette ensure that it has not been trapped under the stage.
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Closing the Cassette
Note: Make sure that the note stage is returned to the home position before
closing the cassette.
1. Holding the lid in a vertical position, hook the front of the lid onto the metal
hinge lugs on the front of the cassette body then close the lid.
2. Lift the latch up and forward toward the cassette.
3. Hook the latch over the lid latch block.
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4. Pull the latch down and then press towards the cassette body until it clicks
into the locked position.
5. Replace the latch seal (if fitted) according to your in house procedures.
6. Lock the key lock (if fitted) on the cassette lid and remove the key.
Note: The key can only be removed when the cassette is locked.
Replenishment
Preparing Currency
Before loading the currency into a recycler cassette it must be prepared as
described in the following sections.
Used Currency
Used currency should be prepared by holding a bundle of approximately 100 notes
in one hand and separating out with the other. While separating out, the currency
should be checked for obvious defects such as:
l Adhesive tape on the surface of the currency.
l Staples, pins or any foreign matter attached to the currency.
l Torn or limp notes with pin holes.
l Two or more notes stuck to each other.
l Corner folds (straighten as required).
l Folded notes.
New Currency
New, or un-circulated, currency should be separated (fanned) out several times
before loading into the cassette. Any notes considered to be unacceptable should
be removed.
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NCR SelfServ 84 ATM Service Manual 1418
The packaging of new currency can cause it to be set into a bow shape. This bow
shape may be either across the length or the width of the notes and may cause the
notes to jam in the module.
It is recommended that these notes should be processed through a counting
machine where possible. If this is not possible then the notes should be manually
fanned and flattened several times. If the bow persists follow the instructions given
in the section Loading A Cassette for notes that are deformed in this way.
Note: Bad currency preparation may impair the performance of the module.
Loading a Cassette
Load a cassette as follows:
1. Open the cassette.
2. Slide the note stage all the way to the rear of the cassette until it latches.
3. Align the edges of the notes in both planes by holding a bundle loosely
between the fingers and thumbs of both hands and tapping lightly on a flat
surface, then tapping the note ends.
4. Flatten out any bowed notes before loading them into the cassette.
5. Raise the front of the cassette to ease loading. For example, stand the
cassette at an angle against a wall.
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CAUTION
Do not overload the cassette. There are two green
markers that indicate the maximum fill level. Do
not fill beyond the green section of the markers.
6. Load the cassette with notes in bundles of 50. Align the first bundle of notes
against the left or right hand side. Continue to stack the bundles in the
cassette, alternating the orientation of each bundle and also which side of
the cassette the bundles are lined up against. Leave a space of
approximately 5mm between the guide and each bundle, as shown below:
Approx. 5 mm Approx. 5 mm
Note: When loading a narrow guide cassette with notes 150mm or
more in length or when loading a wide guide cassette with notes
164mm or more in length, you should align all bundles of notes in the
middle of the cassette, do not alternate sides, as shown below:
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NCR SelfServ 84 ATM Service Manual 1420
7. Continue until the required amount is loaded.
8. Release the stage and allow it and the note stack to slide upwards until the
currency stack touches the front support.
9. Lay the cassette back flat on its base. The currency should now remain
between the front support and the stage in an upright position.
10. Close the cassette.
Unloading a Cassette
Unloading a cassette is a reversal of the loading procedure. Refer to Basic
Operations for details of cassette opening, closing and note stage operation.
Transporting and Storing Cassettes
Always carry a cassette by its handle when transporting individually (for example,
transporting to the ATM from a cash in transit (CIT) armoured van).
When transporting the cassette from location to location (for example, in a CIT
armoured van):
l Place the cassette so that it lies with the longest dimension flat - i.e., 90
degrees rotated from it's normal vertical operating (lid in up position)
l Restrict the movement of the cassette during transportation. To prevent any
damage during transportation, it is also advisable to ensure that any cassette
edge, or sides, are separated from one another by a foam or air cushion
material.
l Do not stack more than six cassettes on top of each other.
When storing cassettes:
l Ensure that each cassette is stored so that it lies with the longest dimension
flat - i.e., 90 degrees rotated from it's normal vertical operating (lid in up
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position)
l Do not stack more than six cassettes on top of each other.
TROUBLESHOOTING
None.
DIAGNOSTICS
None.
STRAPPING
None.
ADJUSTMENTS
Configuring the Cassette
This section covers the following topics:
l Configuring the enhanced recycle cassette.
l Setting the note guide clearance.
l Setting identification codes.
l Cassette body to lid identification.
Configuring the Enhanced Recycle Cassette
The Enhanced Recycler may be configured into the following:
l Narrow (default)
l Wide
l Special Narrow.
Using the Narrow Setting
The narrow setting is the default type, the maximum length of long edge is 166
mm (6.54 in). There is no configuration change required in the cassette to use this
setting.
Using the Wide Setting
The wide setting permits length of notes longer than 166 mm (6.54 in.). This
setting type does not require the side guide.
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NCR SelfServ 84 ATM Service Manual 1422
1. Using a Phillips screwdriver, remove the four screws indicated below:
Side Guides
2. Remove the side guides.
3. Remove the stage guides by pressing the top and bottom pawls toward the
centre.
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4. Install the stage guides on the outside slots provided.
5. The completed wide type setting appears like the following image:
Using the Special Narrow Setting
The size of the long edge is 144 mm (5.67 in) or less when used for dispensing
only. This setting type does not require the stage guide.
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NCR SelfServ 84 ATM Service Manual 1424
1. Using a Phillips screwdriver, remove the four screws indicated below:
Side Guides
2. Remove the side guides.
3. Remove the stage guides by pressing the top and bottom pawls toward the
centre.
Side Guides
4. Install side guides on the inside slots using the four screws.
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The completed special narrow type setting appears like the following image:
Setting The Note Guide Clearance
The currency width adjustment is made by first establishing the width of the
currency that the cassette is to hold. This measurement is then used to determine
the thickness of spacers located between the note guides and the cassette lid.
Currency Length
$
Currency
Width
The note guides are not installed when the cassette leaves the factory and will be
packed separately. Have the following parts to hand before starting to configure
the note guide clearance of the cassette.
Narrow Note
Left Hand Wide Guide (1)
Note Guide (1)
Spacer (9)
Screw Plate (9)
Screw (9)
Right Hand Wide
Note Guide (1)
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NCR SelfServ 84 ATM Service Manual 1426
Note: For the key lock (if fitted), the keys are packaged with the ATM.
The note guides are set using segmented note guide spacers which must be cut to
the correct size. As shown below, the segments are numbered, and the ends of the
spacers are marked A and B.
A
7
1
2
6
5
3
4
4
3
5
2
6
1
7
B
Depending on the thickness required either the end marked A or marked B is
removed.
Media Widths
The note guides should be set to accommodate the widest media that is to be
used. Spacers can be cut for media widths of 60 mm to 86 mm. All the spacers for
a cassette should be cut to the same size.
Number of Guides and Spacers to Use
All three note guides are fitted for media widths 60 mm to 82 mm, requiring nine
spacers (three for each note guide) in the standard cassette and fifteen spacers
(five for each note guide) in the extended cassette.
For media widths 83 mm to 86 mm the narrow note guide is not fitted, therefore
only six spacers are required in the standard cassette and ten spacers in the
extended cassette.
Cutting the Note Guide Spacers
1. First measure the width of the widest media that the cassette will contain.
2. Decide how many spacers are required (nine or fifteen for media widths 60
mm to 82 mm,six or ten for media widths 83 mm to 86 mm).
3. Refer to the following table to determine where to cut the spacers for the
correct thickness.
4. Cut each spacer at the required segment using a small hacksaw. Remove any
burrs after cutting.
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Media Size Spacer Spacer after cutting Media Size Spacer Spacer after cutting
(mm) Position Remove end A, use (mm) Position Remove end B, use
(using end B (using end A
parts) parts)
60 No cut
A
61 B7 B
1
7 64 A7 1
7
2
6
62 2
6
3
5
3
5
4
4
4
4
5
3
63 5
3
6
2
6
2 1
7
7
1
A
65 B6 B
1
7 67 A6 1
7
2
6
66 2
6
3
5
3
5
4
4
4
4
5
3
5
3
6
2
6
2
A
68 B5 B
1
7 70 A5 1
7
2
6
69 2
6
3
5
3
5
4
4
4
4
5
3
5
3
A
71 B4 B
1
7 73 A4 1
7
2
6
2
72
6
3
5
3
5
4
4
4
4
A
74 B3 B
1
7 76 A3 1
7
2
6
2
6
75 3
5
3
5
A
77 B2 B
1
7 79 A2 1
7
2
6
2
6
78
A
80 B1 B
1
7 82 A1 1
7
81
Note: do not fit the narrow note guide with the following spacer cuts:
A
83 B0 B 85 A0
84 86
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NCR SelfServ 84 ATM Service Manual 1428
5. Clip each of the required spacers into the cassette lid by pressing the legs of
the spacer together and pushing them into the apertures in the cassette lid.
Make sure that each spacer is correctly inserted, as shown below.
6. Insert a screw plate between the top two divisions of each of the spacers.
Make sure each screw plate is fully inserted and the screw holes line up.
7. Using a cross-head screwdriver and a screw for each spacer, screw the note
guides to the spacers as shown below. Make sure that the ridged ends of the
guides are at the front of the cassette lid (the end with the hinge lugs) and
the spring guides are set centrally.
Left Hand Wide Note Guide
Right Hand Wide Note Guide
Narrow Note Guide
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Note: The illustration shows all three note guides fitted. For media
widths of 83mm to 86 mm do not fit the narrow note guide.
8. The note guide clearance is now set.
Setting Identification Codes
The identification code of a cassette is set by up to four magnets in the side of the
cassette.
The positions of the magnets determine the identification code of the cassette. The
code allows the module to know which cassette is in which position and use the
correct one for deposit and recycling.
Accessing the Magnets
Access the magnets as follows:
1. Place the cassette on its side as shown below.
2. Release the magnet cover by pressing the two tags from within the cassette.
Magnet Cover
Cover Release Clips
3. Remove the magnet cover. The four magnets and seven magnet posts are
now visible. Counting from the rear of the cassette, the first four posts are
used for setting the code. The last three posts are used for storing the spare
magnets and are not active. Typically a new cassette will be factory
configured as shown below with the code set to one.
Active Posts Storage Posts
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NCR SelfServ 84 ATM Service Manual 1430
4. The magnets should be placed with the white side facing away from the
cassette. The white end should be facing towards the top of the cassette.
To set the ID code, place the magnets in the posts as detailed in the following
table.
Cassette Post 1 Post 2 Post 3 Post 4
ID Code
0
1 X
2 X
3 X X
4 X
5 X X
6 X X
7 X X X
8 X
9 X X
10 X X
11 X X X
12 X X
13 X X X
14 X X X
15 X X X X
5. Once the cassette is configured replace the magnet cover. The top of the
magnets should be visible between the magnet cover and the side of the
cassette.
Cassette Body To Lid Identification
Once the cassette has been configured, it is advisable that the body and lid are
visually identified to avoid a mismatch of bodies and lids.
The following methods are recommendations only. You may however use other
methods according to in-house procedures.
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Colour Code Labels
Each configuration is allotted a colour code. By attaching a label of that colour to
both body and lid, the matching body and lid can be identified.
Indelible Ink Marking
The cassette can be identified by writing the configuration on the inside or outside
of both the body and lid, using an indelible ink pen.
Fitting an Adaptor for Standard Cassettes in Extended
Variant
To allow a standard cassette to be used in an extended variant cash acceptor and
recycler, an adaptor must be fitted to the cassette position. To fit the adaptor,
proceed as follows:
1. Open the security enclosure.
2. Push the latch to release the lower module and pull out the lower module
using the green handle, as shown below.
Front Access Rear Access
3. Remove the lower transport seal if fitted.
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NCR SelfServ 84 ATM Service Manual 1432
4. Pull up the green handle on the lower transport and use it to lift up the
transport.
5. Lift the cassette up and out of the lower module using the green cassette
handle.
6. Remove the two screws securing the black plastic cassette guide inside the
cassette position. Retain the guide and the screws.
Cassette guide
7. Slide the adaptor into position within the lower module.
Adaptor
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8. Fit the black plastic cassette guide removed earlier onto the adaptor cover
plate.
9. Slot the cover plate into position and attach it to the adaptor using four
screws and four washers.
Screw & Washer Cover Plate
10. Install the standard cassette in the lower module taking care not to hit the
underside of the lower transport. Make sure the cassette is pushed fully
home.
Note: If the cassette is not pushed fully home, an error message will be
displayed (replace cassette 1/2/3/4). To clear this error, remove the
cassette and adaptor plate, check for any obstructions and replace the
adaptor plate and cassette correctly.
11. Repeat the above steps for all cassette positions to be adapted.
12. Close the lower transport ensuring it is fully home when the latch clicks.
CAUTION
To avoid damage to the device, the lower transport
must be pushed fully home before pushing the
lower module back into the main device.
13. Replace the lower transport seal if fitted.
14. Push the lower module back into the device ensuring the lower module latch
clicks into the home position. Then close and lock the security enclosure.
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NCR SelfServ 84 ATM Service Manual 1434
The standard cassette adaptor can be removed from the extended cash acceptor
and recycler to allow an extended cassette to be used by following the reverse of
the above procedure.
MODULE REMOVAL AND REPLACEMENT
Not applicable.
CABLING
None.
CONNECTOR ASSIGNMENT/PINOUTS
None.
TOOLS
l Cross–head Screwdriver
l Small Hacksaw.
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1435 NCR SelfServ 84 ATM Service Manual
16. SECURITY
Alarms 1436
MorphoSmart™ Compact Biometric Module (CBM) 1445
MCRW Skimming Protection System 1450
DIP Card Reader Skimming Protection system 1477
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NCR SelfServ 84 ATM Service Manual 1436
ALARMS
INTRODUCTION
The alarm system provides an interface between a series of alarm sensors and an
external environment, such as a bank’s existing alarm scheme. There are three
types of alarm systems:
l Basic
l Enhanced
l High security.
Location
The following diagrams show the locations of the installations within the safe:
Basic Alarm System
PRIMARY LOCK
SECONDARY
LOCK
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1437 NCR SelfServ 84 ATM Service Manual
Enhanced Alarm System
PRIMARY LOCK
SECONDARY
LOCK
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NCR SelfServ 84 ATM Service Manual 1438
High Security Alarm System
SECONDARY
PRIMARY LOCK
LOCK
DESCRIPTION
All Alarm Systems offer status reporting. This feature reports the status of the
alarm signals to the ATM application program.
A silent alarm, operated by a special combination lock, is an option.
TROUBLESHOOTING
None.
DIAGNOSTICS
Level 0
None.
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1439 NCR SelfServ 84 ATM Service Manual
Level 1
Alarms
The test Offered on the Alarms Diagnostic menu is the Determine Sensor Status
test.
Determine Sensor Status
Reports the status of the safe’s six sensors.
Level 3
None.
STRAPPING
If the silent alarm is not fitted, the following turnaround plug (NCR part no. 445‐
0591539) will be installed in connector J1 on the alarm termination panel:
l 1 x 009‐0006439, connector 2 x 3 plug
l 2 x 009‐0006427, terminal #18 (female)
l 50 mm x 006‐5830020, wire #18 white.
6 5 4
3 2 1
ADJUSTMENTS
The vibration detector will normally be adjusted for optimum performance by the
representative of the alarm company responsible for connecting the ATM to a local
alarm system (they have the expertise and local knowledge to adjust the unit for a
particular site). For test purposes, however, NCR presets the unit to an initial
adjustment as follows:
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NCR SelfServ 84 ATM Service Manual 1440
l Using a spring gauge, centred level with the contact in the direction of the
arrow, adjust the screw until the force necessary to open the contact is
approximately 5 g. Recommended range is 5 g minimum to 25 g maximum.
l If a gauge is not available an approximate adjustment can be made as follows:
l Loosen the adjustment screw until the contact is open
l Tighten the screw until the contact is just closed
l Tighten the screw a further one eighth (1/8) of a turn. (This is the equivalent of
the 5 g setting.)
MODULE REMOVAL AND REPLACEMENT
No information available.
CABLING
None.
CONNECTOR ASSIGNMENTS/PINOUTS
Alarm Termination Panels
Basic
C7 R5
R20
R21
R6 U1 R12
R23 Q2 D5
R4 VR1
D3 R30
C4
J3
SW1
J1 RLY1 RLY2 RLY4
C5
J2 R28 C6
D1 D2 R16 R25
J4
R18
Basic and Enhanced/High Security
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1441 NCR SelfServ 84 ATM Service Manual
Silent Alarm Connector, J1C
Desc Pin Pin Desc
N/C 4 1 N/C
+12V 5 2 N/C
N/C 6 3 SREL
Door Switch Connector, J2
Desc Pin Pin Desc
+12v 3 1 N/C
DREL 4 2 N/C
Alarm Output Connector, J3
Desc Pin Pin Desc
TAL_NC 1 2 DAL_NO
TAL_CM 3 4 DAL_CM
N/C 5 6 DAL_NC
N/C 7 8 SAL_NO
N/C 9 10 SAL_CM
N/C 11 12 SAL_NC
N/C 13 14 CAL_NC
CSTS_CM 15 16 CAL_CM
DSTS_CM 17 18 CAL_NO
SSTS_CM 19 20 CSTS_N/C
TSTS_CM 21 22 DSTS_NC
N/C 23 24 SSTS_NC
N/C 25 26 TSTS_NC
N/C 27 28 +12V
GND 29 30 N/C
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NCR SelfServ 84 ATM Service Manual 1442
Vibration Sensor Connector, J4
Desc Pin Pin Desc
N/C 1 2 N/C
N/C 3 4 N/C
N/C 5 6 N/C
N/C 7 8 N/C
N/C 9 10 N/C
VIB 11 12 N/C
N/C 13 14 N/C
N/C 15 16 GND
Enhanced
Basic and Enhanced/High Security
Silent Alarm Connector, J1
Desc Pin Pin Desc
N/C 4 1 N/C
+12V 5 2 N/C
N/C 6 3 SREL
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1443 NCR SelfServ 84 ATM Service Manual
Door Switch Connector, J2
Desc Pin Pin Desc
+12V 3 1 N/C
DREL 4 2 N/C
Alarm Output Connector, J3
Desc Pin Pin Desc
TAL_NC 1 2 DAL_NO
TAL_CM 3 4 DAL_CM
TAL_NO 5 6 DAL_NC
TAL_OUT 7 8 SAL_NO
TAL_IN 9 10 SAL_CM
N/C 11 12 SAL_NC
N/C 13 14 CAL_NC
CSTS_CM 15 16 CAL_CM
DSTS_CM 17 18 CAL_NO
SSTS_CM 19 20 CSTS_N/C
TSTS_CM 21 22 DSTS_NC
CTST_OP 23 24 SSTS_NC
CTST_OUT 25 26 TSTS_NC
CTST_IN 27 28 +12V
GND 29 30 N/C
Composite Attack Connector, J4
Desc Pin Pin Desc
N/C 1 2 +12V
N/C 3 4 N/C
N/C 5 6 CTST_OP
N/C 7 8 CTST_OUT
N/C 9 10 CTST_IN
VIB 11 12 CAL_OUT
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NCR SelfServ 84 ATM Service Manual 1444
Desc Pin Pin Desc
TAL_OUT 13 14 N/C
GND 15 16 GND
I/O Panel Alarm Output Connector
The alarm output connector, located on the ATM I/O connector panel, has the
following arrangement of pins which are allocated for basic and enhanced systems
as shown in the diagram:
TEST/ADJUSTMENT TOOLS
A spring gauge (optional).
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1445 NCR SelfServ 84 ATM Service Manual
MORPHOSMART™ COMPACT BIOMETRIC
MODULE (CBM)
INTRODUCTION
This chapter describes the Safran, formerly Sagem, MorphoSmart™ compact
biometric module. The MorphoSmart™ compact biometric module is a USB slave
2.0 compact optical biometric fingerprint reader.
TROUBLESHOOTING
Error Possible root causes Isolation Resolution
Finger Print USB cable disconnected from Check USB cable Re-connect
Reader Biometric Finger Print Reader USB cable
Disconnected USB cable disconnected from USB Check USB cable Re-connect
hub USB cable
USB cable faulty Replace cable and retest Replace USB
cable
Biometric Finger Print Reader Check for Biometric Finger USB Port
Firmware Hung Print Reader Response Reset
Biometric Finger Print Reader Check for Biometric Finger Replace
Faulty Print Reader Response Biometric
Reader
Read Error Reader aperture dirty Check aperture for dirt, if Clean
dirty clean the aperture Aperture
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NCR SelfServ 84 ATM Service Manual 1446
Error Possible root causes Isolation Resolution
Too Many Read Reader aperture dirty Check aperture for dirt, if Clean
Errors dirty clean the aperture Aperture
Electronic Failure N/A Replace
Biometric
Reader
Electronics Fault Biometric Finger Print Reader Check for Biometric Finger USB Port
Firmware Hung Print Reader Response Reset
Electronic Failure N/A Replace
Biometric
Reader
Not Authorised New/Non-NCR device connected N/A Requires
Authorisation
DIAGNOSTICS
Level 1 Diagnostics
Note: Looping is allowed on all tests.
Applet Test Description
ID
0 Menu This displays a menu of all the other Applets to allow an operator to select
one
1 Identification The test will display the following information:
l Device Type: USB
l Device serial Number
l Device Firmware Version
Note: This test involves communication with the device
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1447 NCR SelfServ 84 ATM Service Manual
Applet Test Description
ID
2 Enroll The operator is prompted to present a finger on the sensor to enroll, and
allowed 10 seconds to do so.
l If no finger is detected then the test will be terminated with ‘Not
Completed’ status
l Upon detection of finger print, the finger print is enrolled.
3 Verify The operator will be prompted to place the finger for verification and
allowed 10 seconds to do so.
l If no finger is detected then the test will be terminated with ‘Not
Completed” status
l Upon detection of finger print, the finger print is verified against the
enrolled finger
l If there is no finger already enrolled, then the test fails
l If the finger print matches with the enrolled finger, then the self test
passes
l If the finger print does not match with the enrolled finger, then the test
fails.
Self Test
Applet Test Description
ID
0 Menu This displays a menu of all the other Applets to allow an operator to select one
1 Device The device self test.
Self 1. The operator is prompted to present a finger on the sensor to enroll, and
Test allowed 10 seconds to do so.
l If no finger is detected then the test will be terminated with ‘Not Completed’
status.
l Upon detection of finger print, the finger print is enrolled and the user is
prompted to remove the finger and allowed 10 seconds to do so.
2. The operator will be prompted to place the finger for verification and allowed
10 seconds to do so.
l If no finger is detected then the test will be terminated with ‘Not Completed”
status
l Upon detection of finger print, the finger print is verified against the enrolled
finger and the user is prompted to remove the finger and allowed 10 seconds
to do so.
l If the finger print matches with the enrolled finger, then the self test passes.
l If the finger print does not match with the enrolled finger, then the self test
fails.
3. End of test.
Note: Enrolled Finger Templates gets deleted after the test.
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NCR SelfServ 84 ATM Service Manual 1448
Damaged sensor
Below are examples of a damaged sensor caused by ESD events, If any of these are
seen by a CE then the CBM should be replaced.
Spots on sensor
Damaged rows Damaged columns
(Damaged pixel cluster)
Or a combination of any of the above.
MAINTENANCE
Applet ID Test Description
0 Menu This displays a menu of all the other Applets to allow an operator to select one.
1 Clean The following instructions are displayed:
1. Wipe finger receptacle.
2. Run the Self Test from system application.
Note: Soft cloth can be used to wipe the finger receptacle.
CONFIGURATION
Applet Test Description
ID
0 Menu This displays a menu of all the other Applets to allow an operator to
select one.
1 Identification The test will display the following information:
1. Device Type: USB.
2. Device serial Number (E.g.: xxxxxxxxxxx).
3. Device Firmware Version (E.g.: xx.xx.xxx ).
Note: Configuration settings will be remotely viewable by default, however they
cannot be modified.
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1449 NCR SelfServ 84 ATM Service Manual
CABLING
None.
CONNECTOR ASSIGNMENT/PINOUTS
Pin Desc Pin Desc
1 +5v 5 TX
2 +5v 6 RX
3 D- 7 GND
4 D+ 8 GND
STRAPPING
None.
ADJUSTMENT
None.
PREVENTIVE MAINTENANCE
None.
FRU REMOVAL AND REPLACEMENT
None.
TEST/ADJUSTMENT TOOLS
None.
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NCR SelfServ 84 ATM Service Manual 1450
MCRW SKIMMING PROTECTION SYSTEM
INTRODUCTION
This chapter details the USB Skimming Protection System (SPS).
The SPS feature utilises sensors to detect and create an alert whenever fraudulent
devices, such as card skimmers are fitted to the exterior of the card path or MCRW
bezel.
CAUTION
Ensure the ESD precautions are followed when handling
these devices.
DESCRIPTION
The SPS consists of the following elements:
l Control box containing the SPS Control PCB, SPS Driver Daughter PCB and
interconnecting data and power cables.
SPS Driver
Daughter PCB
SPS Control PCB
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1451 NCR SelfServ 84 ATM Service Manual
l SPS Sensor PCB and MCRW exit diffuser.
The illustration below shows the interconnection of the functional elements of the
system.
DC USB
J7 MEI GND
J1 J9
SPS
CONTROL
PCB
J12 MCRW
SPS
SENSOR
PCB
DIRECT CONNECT
DIRECT CONNECT
ASSEMBLY
PCP - PCB
PCP - PCB
SPS
DRIVER
DAUGHTER
PCB
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NCR SelfServ 84 ATM Service Manual 1452
The SPS utilises the following technology:
l Capacitive field technology to detect changes within the vicinity of the card
reader entry/exit slot thereby activating the disruption electromagnetic
technology. In particular objects that are aligned to the ISO Track 2 read path.
This technology is also used to detect external overlays (large objects) in
proximity of the card reader entry/exit slot
l Electromagnetic technology to disrupt external card reader skimming devices
that contain magnetic read heads.
The SPS will report:
l The presence of anomalous objects that are placed within the vicinity of the
card reader entry/exit slot via the NCR Transaction Channel and NCR
Management Channel
l Faults that disable or inhibit the SPS function of detecting of anomalous
objects
l Faults that disable or inhibit the SPS function of electromagnetic disruption of
anomalous objects.
In addition the SPS provides:
l Applications with the ability to inhibit transactions upon the detection of an
anomalous object
l Capability to suspend or take the ATM permanently out of service, without the
need for a connection to a back end system, or application changes
l Immunity to known limitations e.g. detection can be compromised by adding
compensating components to the fascia
l Report an entry into the ATM interior via an ATM door or access panel.
Electrical
Power Requirements
SPS Control PCB power requirements: 24V +/- 10%: 3A maximum
SPS Control PCB to the Daughter PCB requirements:
l 24V +/- 10%:1.5A maximum
l 5V +/- 10%: 50mA maximum.
Power supplied to the SPS PCB peripherals:
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1453 NCR SelfServ 84 ATM Service Manual
l 5V +/- 5%: 250mA maximum
l - 5V +/- 5%: 250mA maximum.
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NCR SelfServ 84 ATM Service Manual 1454
TROUBLESHOOTING
Module Error State Messages
The following error messages are reported by the device.
Module Error Possible Root Isolation Resolution
State Cause(s)
A USB cable had Check the USB cable Reconnect the USB cable
communications been connection at the
error has disconnected USBSPS Check the
occurred USB cable connection
between the PC at the PC Core Check
and the device the USB cable
connection at the
powered HUB
USB cable is Replace the USB cable
faulty
USBSPS Check LED D1 is off Power cycle the USBSPS
firmware is
not running
USBSPS is Check LED D2 is on Replace the USBSPS
faulty
Control board USBSPS is Check LED D2 is on Power cycle the USBSPS
electronic fault faulty
USBSPS is Check no LEDS are on Power cycle the USBSPS
faulty
USBSPS is If above steps have Replace the USBSPS
faulty failed
Unauthorized Different Requires authorisation
device connected USBSPS
connected
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1455 NCR SelfServ 84 ATM Service Manual
Module Error Possible Root Isolation Resolution
State Cause(s)
Device not found USBSPS not USBSPS not attached Connect the device and Restart the ATM
during service attached before service start
start up before service
start
USB cable had Check the USB cable Reconnect the USB cable
been connection at the
disconnected USBSPS
Check the USB cable
connection at the PC
Core
Check the USB cable
connection at the
powered HUB
USB cable is Replace the USB cable
faulty
USBSPS Check LED D1 is off Power cycle the USBSPS
firmware is
not running
USBSPS is Check LED D2 is on Replace the USBSPS
faulty
Boot Loader USB cable had Check the USB cable Reconnect the USB cable
Mode Active. been connection at the
Certain disconnected USBSPS
commands not during Check the USB cable
allowed firmware connection at the PC
download Core
Check the USB cable
connection at the
powered HUB
USB cable is Replace the USB cable
faulty
USBSPS Check LED D1 is off Power cycle the USBSPS
firmware is
not running
USBSPS is Check LED D2 is on Replace the USBSPS
faulty
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Module Error Possible Root Isolation Resolution
State Cause(s)
Download Firmware file Remotely download the correct
candidate corrupted on application firmware (named as
firmware check the disk "SPSUSER.DLC") in proper location (See
sum invalid note at foot of table for default
location)1.
Or replace the ATM HDD with a HDD
having correct SPS component setup and
reboot the system and it will need
coordinated with the owning
organisation
Load Compatible Firmware file Restart the ATM and let the firmware
Firmware corrupted on loader service download the device
the device firmware. Check the device status after
reboot
USBSPS is If above steps have Replace the hardware and reboot the
faulty failed system
I 2C I2C cable Check LED D4 is on Reconnect the I2C cable
communication disconnected
fault between
Primary Card
Reader Bezel
Capacitive
Sensor and
USBSPS
Faulty I2C Check LED D4 is on Replace the I2C cable
cable
Sensor reading is Interfering Check around the Inform the owning organisation and
out of range object is in Primary Card Reader follow their security procedures
proximity of Bezel Capacitive
the Primary Sensor
Card Reader
Bezel
Capacitive
Sensor
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1457 NCR SelfServ 84 ATM Service Manual
Module Error Possible Root Isolation Resolution
State Cause(s)
Temperature Primary Card Check around the Inform the owning organisation and
reading is out of Reader Bezel Primary Card Reader follow their security procedures
range Capacitive Bezel Capacitive
Sensors has Sensor
been sprayed
with freezer
spray
Capacitive sensor Primary Card Place the Capacitive Sensor in the correct
has been moved Reader Bezel position
away from Capacitive
primary card Sensor has
reader. Sensor been moved
reading is idle away from
whilst card the card
reader is active reader slot
Unusual Object is Additional Inspect the area Inform the owning organisation and
detected material in around the capacitive follow their security procedures
proximity to sensor for any
the Cap active anomalous objects
Sensor
FPGA Fault Weak Additional Inspect the area Remove any additional material from
Signal material in around the Primary around Primary Card Reader Jammer
proximity to Card Reader Jammer
the Primary for any additional
Card Reader material
Jammer
Non-NCR FPGA – Non-NCR Replace the Primary Card Reader
FPGA serial Primary Card Jammer with NCR Primary Card Reader
number is not Reader Jammer
valid Jammer
attached
FPGA Fault Additional Inspect the area Remove any additional material from
Strong Signal material in around the Primary around Primary Card Reader Jammer
proximity to Card Reader Jammer
the Primary for any additional
Card Reader material
Jammer
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Module Error Possible Root Isolation Resolution
State Cause(s)
Primary card Width-Shutter Reconnect the Width-Shutter switch
reader width switch harness
shutter harness harness has
has been been
disconnected disconnected
Card reader is
active but
sensors not
changing state
FPGA Jammer Not Place your hand on Check the FPGA F/W version. If the F/W
Programming Configured the Primary Card version does not match with the
Fault Properly Reader Bezel and expected one then make sure that USB
check if you are able cable is properly connected and then the
to see Jammer On system needs to be rebooted. FPGA F/W
state should be downloaded properly after
reboot. Check the FPGA F/W version
again
USBSPS is If the above steps Replace the hardware and reboot the
faulty have failed system
Penetration Drill mat Replace the drill mat
detected penetrated
(Drill mat sensor Drill Mat Replace the drill mat turnaround plug
detected fraud) turnaround
plug removed
Drill Mat is Consult with the owning organisation,
configured as de-configure the drill mat, reboot the
a part of system and check the status after reboot
wrong
installation
process
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1459 NCR SelfServ 84 ATM Service Manual
Module Error Possible Root Isolation Resolution
State Cause(s)
Door open Door Opened Close the door
detected by
ASM's/SPS's own
door state
Door Replace the door turnaround plug
sensor.
turnaround
This state will get
plug removed
reported when
the ATM fascia or
access panel is
opened
Temperature I2C cable Check LED D4 is on Reconnect the I2C cable
Sensor Fault disconnected
between
Primary Card
Reader Bezel
Capacitive
Sensor and
USBSPS
Faulty I2C Check LED D4 is on Replace the I2C cable
cable
Jammer Signal Additional Inspect the area Remove any additional material from
Gradient Range material in around the Primary around Primary Card Reader Jammer
Invalid proximity to Card Reader Jammer
the Primary for any additional
Card Reader material
Jammer
Jammer Signal Additional Inspect the area Remove any additional material from
Long Range material in around the Primary around Primary Card Reader Jammer
Invalid proximity to Card Reader Jammer
the Primary for any additional
Card Reader material
Jammer
FPGA Diagnostic Additional Inspect the area Remove any additional material from
Fault material in around the Primary around Primary Card Reader Jammer
proximity to Card Reader Jammer
the Primary for any additional
Card Reader material
Jammer
1 Default location "C:\Program Files\NCR APTRA\USBSkimmingProtectionSolution\Log"
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NCR SelfServ 84 ATM Service Manual 1460
Note: After replacing any harnessing, carry out a Post Repair Test, see instructions
in the Diagnostics section.
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1461 NCR SelfServ 84 ATM Service Manual
DIAGNOSTICS
For general diagnostics information, see the Diagnostics Overview chapter in the
Diagnostics section.
Diagnostic LEDs
LEDs are an indication of the general operation of the device. They do not report
detail faults. Refer to the System Application Menu for detail fault reporting.
Condition LED 1 LED 2 LED 3 LED 4
USB Connected On - - -
USB Disconnected Fast Flash Flash - -
Healthy On - Fast Flash -
Disruptor On - On - -
Disruptor Off - Off - -
Capacitive Sensor Disconnected - - Slow Flash -
Substantial Proximity Event - On - Fast Flash
The jammer has a duty cycle when the USB is disconnected. LED 2 follows the
Jammer ON/OFF condition.
LED 1
LED 2
LED 3
LED 4
Device Diagnostics
In System Application the USBSPS is called USBASM (Anti-Skimming Module).
Note: Looping on all test except on Transfer Logs.
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Applet Test Description
ID
0 Menu This displays a menu of the all the other Applets to allow an operator to
select one.
1 Identification The test will display the following information:
1. Device Variant
2. Device Serial Number
3. Main Firmware Version
4. FPGA Firmware Version
5. Device Name
6. Hardware Version
2 Display Status The test will display the current sensors status.
This test executes “Determine State” command to get sensor status and
status will be displayed in the following format and tries to check/clear
jammer weak/strong signal error.
When all the sensors are healthy then status will be displayed as:
Sensor State
Primary Card Reader Bexel Capacitive No Alert
Primary Card Reader Jammer No Alert – Jammer ON/OFF
Drill Mat No Alert
Door State Closed
Temperature Sensor State No Alert
When the drill mat sensor is affected and the door is opened then status will be
displayed as:
Sensor State
Primary Card Reader Bexel Capacitive No Alert
Primary Card Reader Jammer No Alert – Jammer ON/OFF
Drill Mat Alert
Door State Open
Temperature Sensor Stat No Alert
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1463 NCR SelfServ 84 ATM Service Manual
Applet Test Description
ID
3 Transfer Logs This test is available on the ATM only if “Allow Transfer Logs Diagnostic
Applet” is set to TRUE (configurable via Property Page). This is due to the
requirement of some owning organisations to collect logs from the ATM
remotely. If the configuration is set to TRUE then the test will perform
operations below in sequence:
1. The test will first display the menu which will contain all the
removable media detected on the system for user selection.
2. The logs will be copied into root directory of the drive selected.
3. The user will be prompted regarding the success or failure of the
activity.
This applet will copy the log files to the removable media even though the
ASM H/W is not in a good state. The user must not expect any device
related MStatus or error code on the execution of the applet.
*This applet copies the device logs to the removable media and during this
process it does not communicate with the device.
*The removable media must be loaded before executing this applet. If the
media is inserted later on, then, it will not be reflected in the media selection
menu.
*The logs will not be deleted from the disk after the successful execution of this
applet due to the requirement that the logs may need to be transferred again
from the ATM later. The log file deletion job will be taken care by the core driver
base on the “Sensing Archive”setting defined in “Group4” of operational
parameter.
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Applet Test Description
ID
4 Display Cap The test will display the current sensors status.
Status This test executes “Determine State” command to get sensor status and
status will be displayed in the following format.
When all the sensors are healthy then status will be displayed as:
Sensor State
Primary Card Reader Bexel Capacitive No Alert
Primary Card Reader Jammer No Alert – Jammer ON/OFF
Drill Mat No Alert
Door State Closed
Temperature Sensor State No Alert
When the drill mat sensor is affected and the door is opened then status will be
displayed as:
Sensor State
Primary Card Reader Bexel Capacitive No Alert
Primary Card Reader Jammer No Alert – Jammer ON/OFF
Drill Mat Alert
Door State Open
Temperature Sensor Stat No Alert
5 Run Post Repair Exit Test
Sequence 1. Display Status: Displays current status of module.
Test 1 2. ReBaseline: Usual prompt for ensuring all is clear.
3. ReBaseline: Ensure cap sensor in good state.
4. Modify the Engine Unusual Object Transaction Timeout to 30s
5. Ask the user to insert the SPS Overlay.
6. Await Unusual Object. Report unusual object.
7. Instruct the user to remove the tool.
8. Wait for signal to settle down. Display all module status.
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Applet Test Description
ID
6 Test Switch On Disruptor
Disruptor Read FPGA Status
Feedback Read Magnetic Coil Feed Back Sensors
Switch Off Disruptor
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
Present SPS Overlay to activate Width Switch
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
Remove SPS Overlay to de-activate Width Switch
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
Present SPS Overlay to activate Width Switch & Shutter
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
Remove SPS Overlay to de-activate Width Switch and Shutter Switch
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
7 Test ReBaseline
Capacitive Present SPS Overlay “Unusual Object”
Verify Capacitive Data Change
Remove SPS Overlay “Unusual Object”
Verify Capacitive Data Change
8 Test ReBaseline
Proximity Present hand
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
Remove hand
Read FPGA Status
Read Magnetic Coil Feed Back Sensors
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Post Repair Test: Run Sequence Test 1 (Applet 5)
Depending on the settings, you may have to switch the front interface to run this
applet.
This test should be carried out after every repair. The SPS overlay (part number
445-0760336) is needed to complete the test.
1. Choose "Run Sequence Test 1" from the Device Diagnostics menu.
2. The status of the device will be displayed for information.
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3. Follow the on‐screen check list instructions.
4. Press OK. System will now ReBaseline all sensors.
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5. When prompted, place the SPS Overlay on the primary card reader bezel.
6. Press OK. Test will run.
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7. A screen will be displayed to show the test results. If successful "Unusual
Object Is Detected" will be displayed
8. When prompted, remove the SPS Overlay from the primary card reader
bezel.
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9. Press OK. Test will run again.
10. A final screen will display the test status.
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Transaction Service Tallies
Tally ID Tally Mnemonic Tally Description
0 ATTEMPTS Total communication operations done on device1 .
1 COM_FAIL Total communication failures reported by the device.
2 FAIL_ATT Total communication retries done on communication failures.
3 DEV_REM Total count of USB cable disconnection.
4 DEV_ARR Total count of USB cable connection.
5 CAP_COMM Total Card Reader Interface capacitive sensor communication failure.
6 CAP_OBJ Total Card Reader Interface capacitive sensor Unusual Object detected.
7 JAMMER_ON Total Card Reader Interface Jammer ON.
8 JAMMROFF Total Card Reader Interface Jammer OFF.
9 DRIL_PEN Total Drill Mat Sensor penetration detected.
10 DOOROPEN Total Door State Sensor open.
11 DOOR_CLS Total Door State Sensor close.
1 Actual count = tally count x 1000.
Device Self Test
Applet Test Description
ID
0 Menu This displays a menu of the all the other Applets to allow an operator to
select one.
1 Device Self The device self test will execute the following command:
Test 1. Executes card reader Self Test
2. This test executes the Determine state command.
3. End of test.
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CONFIGURATION
This feature provides the following Applets.
Applet Test Description
ID
0 Menu This displays a menu of the all the other Applets to allow an operator to
select one.
1 Device The test will display the following information:
Information 1. Device Variant
2. Device Serial Number
3. Main Firmware Version
4. FPGA Firmware Version
5. Device Name
6. Hardware Version
2 Display Status The test will display the current sensors status.
This test executes “Determine State” command to get sensor status and status
will be displayed in the following format:
When all the sensors are healthy then status will be displayed as:
Sensor
Primary Card Reader Bezel State
No Alert
Capacitive
No Alert - Jammer ON/OFF
Primary Card Reader Jammer
No Alert
Drill Mat Closed
Door State No Alert
Temperature Sensor State
When the drill mat sensor is affected and the door is opened then status will be
displayed as:
Sensor State
Primary Card Reader Bezel Capacitive No Alert
Primary Card Reader Jammer No Alert - Jammer ON/OFF
Drill Mat Alert
Door State Open
Temperature Sensor State Alert
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Applet Test Description
ID
3 Re-baseline This applet allows the user to reset the ASM device and clear all error
Sensor counts and flags. The “Re-baseline Sensor” command will cause the ASM
hardware to be reset to a new Environment level for all sensors. The
Environment level is the baseline for the sensors.
The test will be performed in the below sequence:
1. Execute Re-baseline Sensor command to reset the new Environment
level.
2. Display sensor information after this test.
*This applet will be visible when the user entered the SysApp through USB
Dongle Key.
4 ASM Device This applet allows to set the jammer settings:
Setting 1. Signal Drift for Jammer Activation. The acceptable range is 50 to
1000. Default is 50.
2. Jammer Activation Timeout. The acceptable range is 1 to 10. The
default is 1.
3. Filter length. The acceptable range is 1 to 20. **
*This applet will be visible when the user entered the SysApp through USB
Dongle Key.
5 Drill Mat Status Displays whether the Drill Mat is configured or not and if it is configured
then it also displays status.
6 Configure Drill This applet is used to configure the Drill Mat. The ATM needs to be
Mat rebooted after execution of this applet.
7 De-configure This applet is used to de-configure Drill Mat. The ATM needs to be
Drill Mat rebooted after execution of this applet.
8 Rain Displays whether Rain Compensation is enabled or disabled in the
Compensation registry.
Status
9 Enable Rain This applet is used to enable rain compensation. The ATM needs to be
Compensation rebooted after execution of this applet.
10 Disable Rain This applet is used to disable rain compensation. The ATM needs to be
Compensation rebooted after execution of this applet.
STRAPPING
None.
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NCR SelfServ 84 ATM Service Manual 1474
ADJUSTMENTS
None.
CONNECTOR ASSIGNMENTS
SPS Control PCB Connectors
J1 J4 J6 J7 J9
J5 & J8
(PCB-PCB Direct Connect)
J12
Connector Description Connector Description
J1 24V DC in J7 USB
J4 Penetration Mat J8 Daughter PCB direct connect
J5 Daughter PCB direct connect J9 CAP/COIL PCB
J6 Replenishment J12 MCRW
Driver Daughter PCB Connectors
PCB to PCB Direct Connect
CAP/COIL PCB
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CABLING
The following illustration shows the harness connections on the SPS.
Drill
Mat
J1
Switch
Set
Misc. I/F
Note: Linkage to Misc I/F only
Mini Misc. when Auto-Supervisor is fitted.
Midi Misc.
USB
DC
Control PCB to
CAP PCB Harness
J7 MEI GND
J1 J4 J6 J9
SPS
CONTROL
PCB
MCRW
J12 SPS
SENSOR
PCB
DIRECT CONNECT
DIRECT CONNECT
ASSEMBLY
PCP - PCB
PCP - PCB
SPS
DRIVER
DAUGHTER
PCB
Daughter PCB to
CAP/COIL PCB Harness
Daughter PCB to CAP/COIL PCB Harness
DAUGHTER PCB CAP/COIL PCB
Control PCB to CAP/COIL PCB Harness
CONTROL PCB J9 CAP PCB
MEI GND
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NCR SelfServ 84 ATM Service Manual 1476
Control PCB to MCRW Harness
CONTROL PCB J12 MCRW
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DIP CARD READER SKIMMING PROTECTION
SYSTEM
INTRODUCTION
This chapter details the USB Skimming Protection System (SPS) for Document
Insertion Processor (DIP) card readers.
The SPS feature utilises sensors to detect and create an alert whenever fraudulent
devices, such as card skimmers are fitted to the exterior of the card path or dip
reader bezel.
CAUTION
Ensure the Electrostatic Discharge (ESD) precautions are
followed when handling these devices.
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17. MODULE REMOVAL AND
REPLACEMENT
Module Removal 1479
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MODULE REMOVAL
ACCESS TO TOPBOX MODULES AND DEVICES
To open the ATM or IAT:
1. Insert the key into the lock situated in the topbox door. Turn the key
clockwise to unlock the door.
2. Hold the door edge and guide it as far as possible as it rises.
3. If you need access to the module tray, use the orange latch and handle to
pull the tray out of the ATM or IAT until slides are fully extended.
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POWER ISOLATION
1. Turn the mains isolation switch to the OFF position.
2. Press the UPS power button to turn the device off.
Note: The UPS must be switched back on before the main switch is switched
back on.
MODULE TRAY
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
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3. Rack out the module tray for access. Remove and retain all necessary
attached devices to reduce weight on the tray.
4. Loosen the screw under the tray securing the hub cover. Remove and retain
the hub cover.
5. Disconnect the high power input DC cable from the DC hub.
6. Disconnect the Mini-B USB cable from the USB hub.
7. Disconnect the DVI cable from the Graphical Operator Panel (GOP).
8. Extract the high power DC, Mini-B USB and DVI cables from the module tray
back as far as the cable management chain on top of the module tray.
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9. Remove and retain the two M4 nuts securing the cable management chain
mount and the earth terminal to the tray.
10. Separate the cable management chain from the tray and fold back into the
cabinet.
11. Remove and retain the two side screws, securing each of the slides to the
module tray.
12. Align the tabs on the slides to the clearance holes in the module tray. Lift the
tray up off the slides to remove.
Replacement
Re-fitting the tray is the reverse of this process.
SIDE PANELS
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
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2. Remove and retain the screw securing the side panel.
3. Pull the side panel rearwards approximately 50mm (2in) to clear the inside
forms.
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4. Rotate the side panel outwards at the bottom and pull down to remove.
Replacement
Re-fitting or fitting the replacement side panel is the reverse of this process.
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UPS RACKING
In certain configurations the UPS may be installed vertically in the topbox on a
retraction. To gain access to specific fascia or sleeve mounted devices, the UPS will
need to be retracted to the service access position. To retract the UPS to the
service access position, proceed as follows:
1. Disengage the top toggle latch and using the bottom handle pull the UPS
retraction out to overcome the latch.
2. Using the bottom handle, pull the UPS outwards until fully retracted.
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NCR SelfServ 84 ATM Service Manual 1486
3. To return the UPS to it's normal operating position, push the UPS back until
the top toggle latch fully locks.
KEYPAD
Walk Up Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’
instructions).
4. Remove the side panel if access allows. (See ‘Side Panels’ instructions).
5. Disconnect the DC and USB cables from the keypad and detach from the
cable clips.
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6. Remove and retain the two M4 screws securing the keypad to the fascia. Tilt
the keypad downwards and withdraw from the fascia aperture.
Walk Up Replacement
Fitting the replacement keypad is the reverse of this process.
Drive Up Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’
instructions).
4. Remove the side panel if access allows. (See ‘Side Panels’ instructions).
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5. Disconnect the DC and USB cables from the keypad and detach from the
cable clips. Loosen the two screws securing the harness bracket to the rear
of the keypad. Detach the harness bracket from the rear of the keypad.
6. Remove and retain the two M4 screws securing the keypad to the fascia. Tilt
the keypad downwards and withdraw from the fascia aperture.
Drive Up Replacement
Fitting the replacement keypad is the reverse of this process.
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THERMAL MANAGEMENT MODULE (TMM)
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’
instructions).
4. Disconnect the following cables from the control board on the rear of the
TMM:
l J9 - USB
l J10 - Air gap temperature sensor
l J11 - Ambient temperature sensor
l J12 - DC
Note: The USB will need to be unfastened from the P-Clip strain relief.
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NCR SelfServ 84 ATM Service Manual 1490
5. Pull out and lock the quarter turn plungers on each side of the TMM.
6. Extract the TMM from the fascia taking care not to dislodge the attached
gaskets.
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Replacement
CAUTION
Fitting the replacement TMM is the reverse of this process.
However, take care replacing the TMM on 19inch display
units so as to not trap or dislodge the touchscreen top flex
circuit. Hold the flex circuit up out of the way when
presenting the TTM to the fascia.
DISPLAY
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’
instructions).
4. Remove the TMM. (See ‘Thermal Management Module’ instructions).
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NCR SelfServ 84 ATM Service Manual 1492
5. Pull out and lock the quarter turn plungers on each side of the hub mounting
assembly. Rotate the hub assembly down for access to the display.
6. Pull out and lock the quarter turn plungers on each side of the display.
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7. Rotate the display panel downwards carefully. Remove the display with
cables attached.
8. Disconnect the DC, USB, sensor and DVI cables. Remove the display.
Note: Earlier units may have variations of the display cabling service loop.
Optimise if necessary for ease of access. Display should extract
approximately 250mm (10 inches) with the cables attached.
Replacement
CAUTION
Fitting the replacement display is the reverse of this process.
However, take care replacing the TMM on 19inch display
units so as to not trap or dislodge the touchscreen top flex
circuit. Hold the flex circuit up out of the way when
presenting the TTM to the fascia.
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15 INCH TOUCHSCREEN
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’
instructions).
4. Remove the TMM. (See ‘Thermal Management Module’ instructions).
5. Remove the display but leave connected. (See ‘Display’ instructions).
6. Hinge open to release the three large Zero Insertion Force (ZIF) connector
latches and extract the touchscreen flex circuits.
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7. Locate the touchscreen installation handle (445-0756209) , supplied with the
replacement touchscreen, over the locating tabs in the top of the
touchscreen bezel. Press firmly upwards until it snap fits over the small latch.
8. Remove the four M4 screws securing the touchscreen assembly to the fascia.
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9. Support the touchscreen by holding the handle and tilt the touchscreen
assembly outwards. Lift the touchscreen assembly to clear the bottom
retaining feature in the fascia. Turn the touchscreen assembly horizontal and
through 90°. Retract the touchscreen assembly though the aperture.
10. Depress the latch in the touchscreen bezel and remove the temporary
touchscreen installation handle.
Replacement
Fitting the replacement touchscreen is the reverse of this process.
19 INCH TOUCHSCREEN
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’
instructions).
4. Remove the TMM. (See ‘Thermal Management Module’ instructions).
5. Remove the display but leave connected. (See ‘Display’ instructions).
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6. Pull the plunger to release the top touch controller mounting assembly.
Rotate the assembly downwards to access the touchscreen flex circuit.
7. Hinge open to release the two large Zero Insertion Force (ZIF) connector
latches and extract the touchscreen flex circuit. Certain unit configurations
may make access more difficult. Remove the PCB if required but leave the
small interconnecting ribbon cable attached.
8. Loosen the screw securing the touchscreen side mounting. Remove the
mount from the fascia for access.
9. Release the ZIF connector latch and extract the touchscreen flex circuit.
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10. Locate the touchscreen installation handle (445-0756209) , supplied with the
replacement touchscreen, over the locating tabs in the top of the
touchscreen bezel. Press firmly upwards until it snap fits over the small latch.
11. Remove the four M4 screws securing the touchscreen assembly to the fascia.
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12. Support the touchscreen by holding the handle and tilt the touchscreen
assembly outwards. Lift the touchscreen assembly to clear the bottom
retaining feature in the fascia. Turn the touchscreen assembly horizontally
through 90°. Retract the touchscreen assembly though the aperture.
13. Depress the latch in the touchscreen bezel and remove the temporary
touchscreen installation handle.
Replacement
CAUTION
Fitting the replacement touchscreen is the reverse of this
process. However, take care replacing the TMM so as to not
trap or dislodge the touchscreen top flex circuit. Hold the
flex circuit up out of the way when presenting the TTM to
the fascia.
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NCR SelfServ 84 ATM Service Manual 1500
Check that the appearance gaps are equal all around the bezel at the front of the
fascia.
PC CORE
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’
instructions).
4. Loosen the screw securing the harness cover. Slide the cover towards the
front of the ATM to disengage the dowels from the location slots, and
remove.
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5. Remove and retain the two screws securing the front of the core to the
mounting bracket. Carefully lift the core at the front to clear the mounting
and pull outwards to disengage the two locating dowels at the rear of the
core.
6. Disconnect all of the attached cables and remove the PC core.
Replacement
Fitting the replacement PC Core is the reverse of this process.
PSU
300W PSU
Two methods are available for the removal of the PSU depending on the PSU's
service history. If the PSU has been removed before and refitted with just two
screws, the following recommended process can be used. If the PSU has not been
removed before, or the PSU is still secured with the four screws, use the later
alternative process.
Removal (recommended)
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
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NCR SelfServ 84 ATM Service Manual 1502
3. Remove and retain the two countersink screws securing the right-hand side
of the PSU to the mounting.
4. Slide the PSU upwards to access the cable connectors. Disconnect the
cables. Remove the PSU.
Replacement
Fitting the replacement PSU is the reverse of this process.
Removal Alternative
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
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3. Remove and retain the two screws securing the PSU to the side of the
cabinet. Unhook the PSU assembly from the cabinet.
4. Remove and retain the four countersink screws securing the mounting to the
PSU. Slide the PSU out of the mounting.
5. Disconnect the AC and DC cables. Remove the PSU.
Replacement
Fitting the replacement PSU is the reverse of this process however leave the two
rear most screws out for easier removal at a later time.
600W & 754W PSU
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
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NCR SelfServ 84 ATM Service Manual 1504
3. Remove the right-hand side panel where access permits. (See ‘Panels’
instructions).
4. Rack out or remove the module tray for access. (See ‘Module Tray’
instructions).
5. Disconnect the AC cable. Remove and retain the screw securing the PSU.
6. Pull the PSU outwards to clear the locating features on the rear of the PSU.
7. Disconnect the DC cables from the rear. Remove the PSU.
Replacement
Fitting the replacement PSU is the reverse of this process.
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UNINTERRUPTIBLE POWER SUPPLY (UPS)
The UPS can be installed in two location. Inside the security enclosure is the
normal location, however an option is available where the UPS can be installed in
the topbox with a retraction mechanism.
Security Enclosure
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Unlock and fully open the security enclosure door. Rack out the module
nearest to the UPS for access.
4. Take note of the cable connections in the rear of the UPS and disconnect
them.
5. Remove and retain the screw securing the UPS to its mounting bracket
underneath.
6. Rack the module nearest to the UPS back into the security enclosure.
7. Remove the UPS.
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NCR SelfServ 84 ATM Service Manual 1506
8. Remove and retain the two screws securing the bracket to the UPS for reuse.
Remove and retain the bracket for reuse. Remove and retain the two
shoulder screws for reuse.
Replacement
Fitting the replacement UPS is the reverse of this process.
Topbox
Removal
Note: Take care at all times to preserve the serial label on the side of the UPS.
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Disengage the top latch and using the bottom handle pull the UPS retraction
out to overcome the latch.
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4. Using the bottom handle, pull the UPS outwards until the two markers
shown are aligned.
5. Remove and retain the screw under the top bracket. Loosen the two front
screws in the top bracket and remove the latch bracket assembly.
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NCR SelfServ 84 ATM Service Manual 1508
6. Disconnect the AC cables and the USB from the rear of the UPS. The USB
cable may be cable tied to the strain relief. Cut the tie to remove.
7. Loosen the two nuts securing UPS cable management brackets. Lift the
bracket and the attached cables up off the UPS and lay aside.
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8. Pivot the UPS (~4°) around these marks to align the studs into the open
service slot.
9. Support the UPS underneath and pull out of the retraction. Place on a clean
flat surface.
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CAUTION
The UPS is Heavy - 20Kg (40lb). Take care when
handling.
10. Remove and retain the two countersink head screws securing the latch plate
to the top of the UPS. Remove and retain the plate.
Note: The illustration shows the XPC UPS in use. For units with the Eaton
UPS, the two rearmost countersink holes are used to secure the latch plate
to the UPS. Note the orientation of the bracket for refitting later.
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11. Remove and retain the two countersink head screws securing the carrier
plate to the bottom of the UPS. Remove and retain the carrier plate.
Note: The illustration shows the XPC UPS in use. For units with the Eaton
UPS, the four countersink holes shown are used to secure the carrier plate to
the UPS.
Replacement
Fitting the replacement UPS is the reverse of this process.
SHUTTER
If access to the security enclosure is available, then rack out the modules. On short
sleeve configured products, the left-hand shutter must be removed before the
right-hand shutter can be removed
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out the module tray for access.
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NCR SelfServ 84 ATM Service Manual 1512
4. For units configured with a short sleeve, remove and retain two nuts
securing the harness channel to the rear of the display hub mounting.
Remove and retain the harness channel.
5. Loosen the two M4 screws securing the cowl to the front of the security
enclosure. Remove and retain the cowl.
6. Unscrew the two captive shutter screws (shown in green) securing the
shutter to the mounting bracket.
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7. Open the shutter manually by turning the worm gear with a finger or use a
small terminal screw driver in the end of the motor shaft.
Note: Early units may not have the slot in the end of the shaft.
8. Remove the shutter assembly by rotating about the shutter blade axis.
Disconnect the attached cables.
Note: The barcode reader, when installed, is mounted on to the right hand side
shutter. The barcode cables must therefore also be disconnected to remove the
right hand side shutter.
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Replacement
Fitting the replacement shutter is the reverse of this process.
All shutter and barcode cables should be reconnected prior to fitting the shutter
assembly back into the ATM or IAT.
BARCODE READER
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Remove and retain the Right Hand shutter. (See ‘Shutter’ instructions).
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4. Disconnect the interconnecting flex cable. Remove and retain the three M3
screws securing the engine and control board to the shutter.
5. Remove and retain any mounting hardware from the barcode assembly.
Replacement
Fitting the replacement barcode is the reverse of this process.
SKIMMING PROTECTION SYSTEM (SPS)
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out the module tray for access.
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4. Remove and retain the four M4.2 screws securing the MCRW guide to the
fascia.
5. Remove and retain the MCRW guide, silicone gasket. Disconnect the MEEI
and SPS assembly cables. Remove and retain the MEEI. Remove the SPS
assembly from the fascia.
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6. Loosen the M4 nut on the PCB cover.
7. Remove and retain the cover.
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8. Remove and retain the screws securing the Control and Daughter PCBs to
the mounting bracket. Remove the PCBs and spacer.
Replacement
Fitting the replacement SPS assembly and PCBs is the reverse of this process.
MOTORISED CARD READER
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out the module tray for access and release the spring plunger to tilt the
MCRW. Upwards for Drive Up (DU) variant. Downwards for Walk Up (WU)
variant.
4. Disconnect the DC and USB cables. Remove strain relief cable ties.
5. Remove and retain the latch fast or open card capture bins.
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6. Remove and retain the M4 screw securing the card reader to the mounting
bracket.
7. Remove the card reader.
Replacement
Fitting the replacement card reader is the reverse of this process.
VERTICAL DIP CARD READER
Only available on Drive Up units.
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’
instructions).
4. Remove the side panel if access allows. (See ‘Side Panels’ instructions).
5. Disconnect the fan and card reader DC cables. Disconnect the card reader
USB.
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6. Remove and retain the two screws securing the DIP assembly to the fascia.
7. Pull the DIP drip tray and tube out from the DIP assembly (tight fit). The drip
tray and tube can remain attached to the ATM or IAT.
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8. Pinch and hold the two plastic spring latches on the side of the DIP
assembly. Pull the DIP assembly away from the fascia and release the
latches.
Note: The DIP assembly is further supported on the left hand side by
an interlocking bracket mounted on the side of the sleeve. The bracket
interlocks with the form in the fan grille. All other components have
been removed from the illustration below for clarity.
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9. Remove and retain the two screws securing the DIP cover and housing.
10. Pinch and hold the four plastic spring latches on the side of the DIP cover.
Remove the cover and release the latches.
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11. Remove and retain the four M3 screws securing the DIP to the housing.
Remove the DIP card reader.
12. Remove and retain the four screws securing the grille to the fan and DIP
housing.
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NCR SelfServ 84 ATM Service Manual 1524
13. Slide the grille to clear the DIP housing retaining tabs and lift clear.
14. The fan is partially retained by a lip along the bottom edge. Lift the fan up
and remove.
Replacement
Fitting the replacement DIP card reader and fan is the reverse of this process.
AXIS IP CAMERA
Only available on Drive Up units.
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Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out or remove the module tray for access. (See ‘Module Tray’
instructions).
4. Remove the side panel if access allows. (See ‘Side Panels’ instructions).
5. Disconnect the sensor cable from the Axis Main Unit. Detach the sensor
cable from the bridge forms cable ties and P-Clips. Remove and retain the
two M4 screws securing the camera sensor mounting bracket to the fascia.
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6. Remove and retain the two M20 nuts securing the sensor to the mounting
bracket.
7. Disconnect the axis main unit power over ethernet (PoE) cable. Remove and
retain the two M4 nuts securing the mounting bracket. Remove and retain
the three M4 screws securing the main unit to the mounting bracket.
Replacement
Fitting the replacement camera sensor and main unit is the reverse of this process.
Note: Ensure that the camera sensor mark aligns to the mounting bracket mark
for the correct image orientation.
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Note: When routing the camera sensor cable back up to the main unit, ensure that
there are no bends less than 19mm (3/4 in) radius.
COIN MODULE
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out the module tray for access.
4. Disconnect the DC and USB cables from the coin module.
5. Remove and retain the screw underneath, securing the chute to the module.
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NCR SelfServ 84 ATM Service Manual 1528
6. Remove and retain the four screws underneath, securing the module.
7. Remove the coin module.
Replacement
Fitting the replacement Coin Module is the reverse of this process.
STATEMENT /PASSBOOK PRINTER
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out the module tray for access.
4. Disconnect the DC and USB cables from the printer.
5. Remove and retain the four side screws, securing the printer.
6. Remove the printer.
Replacement
Fitting the replacement printer is the reverse of this process.
STATEMENT PRINTER
Removal
1. Open the topbox access door. (See ‘Access to Topbox Modules and Devices’
instructions).
2. Isolate the ATM or IAT power. (See ‘Power Isolation’ instructions).
3. Rack out the module tray for access.
4. Disconnect the DC and USB cables from the printer.
5. Remove and retain the two top screws, securing the printer.
6. Remove the printer.
Replacement
Fitting the replacement printer is the reverse of this process.
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CASH DISPENSER
Please refer to the FRU removal section of S2 Dispenser chapter in the Dispense
section of this manual.
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18. MISCELLANEOUS DEVICES AND
INTERFACES
Enhanced Audio 1531
Enhanced, Express Banking and MFR Miscellaneous Interfaces 1536
Media Entry/Exit Indicators 1548
Public/Private Audio with Volume Control 1551
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ENHANCED AUDIO
INTRODUCTION
Refer to the following NCR intranet site for publications of Interactive Teller audio
settings:
http://www.infoprod.ncr.com/software/BranchServices/InteractiveServices/InteractiveServi
ces.php
Also see the 'Special Procedures' section of the Interactive Teller service manuals
for troubleshooting advice.
CAUTION
Make sure that ESD precautions are observed.
DESCRIPTION
Refer to product cabling chapter for distribution diagrams.
DIAGNOSTICS
Tests
The following ‘Sound’ diagnostic tests are available under the ‘Device Diagnostics’
menu in System Application.
Note: If volume settings are changed by the user during tests, they will revert to
the original settings when the test is complete.
Use the ‘Sound’ configurations available under the ‘Set Device Configuration’ menu
to permanently change the volume settings.
Master Volume Control
Follow all on-screen prompts.
This test enables the user to verify that audio can be heard and to choose the
correct volume setting.
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Note: When the Enhanced Sound Hardware is present, supporting a private sound
channel, this test can be performed via the private sound channel. The Jack plug
must be inserted into the Jack socket prior to selecting the test.
The user selects the volume and then a short waveform audio test piece (‘beep’) is
played for no longer than 10 seconds. The volume range offered is from 0 (low) to
255 (high), with the default being 50.
If the file containing the short test piece cannot be found or if the audio test piece
fails to finish within the 10 seconds then the test terminates and returns a Pass/Fail
condition of 0 (Fail).
Looping is allowed for this test.
Microphone Volume Control
Follow all on-screen prompts.
This test enables the user to verify that audio can be recorded and at the correct
recording volume setting.
This test can only be selected when the Enhanced Sound Hardware supporting a
Microphone is present, and the ‘Sound Hardware’ setting is set to either ‘Handset
And Microphone’ or ‘Microphone’.
An on-screen prompt will direct the user to set the Microphone recording volume.
An on-screen prompt will then direct the user to record their voice through the
microphone for 10 seconds.
The voice recording will be played back to the user.
Looping is allowed for this test.
When the test is complete, the volume will revert to the original setting.
Jack Sense
Follow all on-screen prompts.
This test can only be selected when the Enhanced Sound Hardware, supporting a
private sound channel, is present.
An on-screen prompt will direct the user to insert or remove the Jack plug, and the
new state of the Jack socket will be displayed.
The Enhanced Sound Hardware is returned to automatic mode on test completion.
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Self Test
The ‘Sound’ self-test is available under the ‘Device Self-Test’ menu in System
Application.
Below are the tests executed as part of self-test based on the ‘Sound Hardware’
configuration setting:
SOUND HARDWARE SETTINGS TESTS
No Handset or Microphone Waveform Audio Public music piece
This is selected when there is no handset and (or) Waveform Audio Private music piece
microphone present and the terminal is not an MIDI sequence Public music piece
Interactive Teller. MIDI sequence Private music piece
Handset and Microphone Waveform Audio Public music piece
This is selected when there is a handset present and Waveform Audio Private music piece
the terminal is an Interactive Teller. Waveform Audio Handset music piece
MIDI sequence Public music piece
MIDI sequence Private music piece
MIDI sequence Handset music piece
Microphone Test
Microphone Waveform Audio Public music piece
This is selected when there is no handset present and Waveform Audio Private music piece
the terminal is an Interactive Teller. MIDI sequence Public music piece
MIDI sequence Private music piece
Microphone Test
A pair of headphones with a 3.5 mm jack are required to perform the private audio
tests.
Follow all on-screen prompts.
Waveform Audio Tests
For the ‘Waveform Audio’ tests, the you will hear a ‘beep’ sound for no longer than
10 seconds. You are required to verify that the audio is present and at the correct
volume.
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MIDI Sequence Tests
For the ‘MIDI sequence’ tests, you will hear a piece of music for no longer than 10
seconds. You are required to verify that the audio is present and at the correct
volume.
Microphone Test
For the microphone test (handset or fascia microphone) your voice will be
recorded for 10 seconds and the recording will be played back.
If an audio file cannot be found or if the audio test piece fails to finish within the 10
seconds, the test terminates and returns a condition of 0 (Fail).
If all tests are completed successfully, a condition of 1 (Pass) is returned.
STRAPPING
None.
CONFIGURATION
The following ‘Sound’ configurations are available under the ‘Set Device
Configuration’ menu in System Application.
Master Volume Configuration
The volume range offered is 0 (low) to 255 (high), with the current volume setting
being the default.
Microphone Volume Configuration
The volume range offered is 0 (low) to 255 (high), with the current volume setting
being the default.
This configuration is enabled only when the ‘Sound Hardware’ is either set to
“Handset And Microphone” or “Microphone”.
Preserve Audio Level
The possible vales are 0 (Disabed) and 1 (Enabled). The default value is 0.
Private Audio Level
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The volume range offered is from 0 (low) to 255 (high), with the current volume
setting being the default.
Public Audio Level
The volume range offered is from 0 (low) to 255 (high), with the current volume
setting being the default.
Sound Hardware
There are three options:
l No Handset or Microphone. Selected when there is no handset or
microphone, and the terminal is not an Interactive Teller.
l Handset And Microphone. Selected when there is a handset and the terminal
is an Interactive Teller.
l Microphone. Selected when there is no handset and the terminal is an
Interactive Teller.
FRU REMOVAL AND REPLACEMENT
None.
CABLING
Refer to the Enhanced Miscellaneous Interface chapter.
CONNECTOR ASSIGNMENT/PINOUTS
Refer to the Enhanced Miscellaneous Interface chapter.
TEST/ADJUSTMENT TOOLS
A pair of suitable headphones with a 3.5 mm jack.
PREVENTIVE MAINTENANCE
None.
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NCR SelfServ 84 ATM Service Manual 1536
ENHANCED, EXPRESS BANKING AND MFR
MISCELLANEOUS INTERFACES
INTRODUCTION
This chapter describes the three analogous Miscellaneous Interfaces: Enhanced,
Express Banking and MFR.
CAUTION
Make sure that ESD precautions are observed.
DESCRIPTION
The Miscellaneous Interface consists of two boards, the Enhanced, Express
Banking or MFR Misc IF board and the Remote IO (RIO) board, and a connecting
harness.
Enhanced Miscellaneous Interface Board
The board contains the following subsystems:
l Coldfire Core
l MCF5272 processor
l Flash ROM
l SRAM
l EEPROM
l +3.3V Power Regulator
l +12V Power Regulator
l Background Debug Mode (BDM) interface
l Debug interfaces
l Diagnostics LEDs
l Reset
l USB interface
l MEEI Interface
l Public & Private Audio Interface
l Private Handset Interface
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1537 NCR SelfServ 84 ATM Service Manual
l External Microphone Interface
l Microphone Output
l FDK Interface
l Auto Supervisor
l Display Status
l Watchdog
l Power Control
l Fascia Light Control
l Advert Light Control
l Remote Status Indicator
l Alarms
l Remote Relay Interface
l Night Deposit Interface.
Remote Input/Output (RIO) Board
The RIO board contains the following connections:
l Alarm Connector
l I/O Panel Connector
l Reserved Inputs.
Board Layout
Enhanced Miscellaneous Interface Board
J3
J9 J1 J5
DS1
DS2
Diagnostic LEDs
DS3
DS4 J4
J6
J7
J8
DS5
J10 J11 J12 J13 J14 J15
Power Indicator LED
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NCR SelfServ 84 ATM Service Manual 1538
Remote Input/Output (RIO) Board
J3 J4 J5
J1
J2
Public and Private Audio Interface
Enhanced Misc IF
The audio interface takes its audio source from the standard PC audio line output.
The three input signals, Left, Right and Ground, pass through ferrite beads to
reduce conducted emissions from the board. The filtered signals, PC_AUDIO_IN_
LEFT, PC_AUDIO_IN_RIGHT and AUDIO_RTN are AC coupled to the Public Audio
(speakers) amplifier and to the Private Audio (headphone) amplifier.
Express Banking and MFR Misc IF
These variants have 3 & 4 pole jack plug detection. The socket is on the board and
detects the insertion of a jack plug.
Power Requirements
The Enhanced and Express Banking Misc IF boards have the following DC voltages:
l +24V ± 10%
l +12V ± 5% will be generated on board from the +24V supply
l +5V auxiliary ±10% (the auxiliary supply is available whenever mains power is
applied to the ATM PSU)
l +3.3V ± 10% will be generated on board from the 5V auxiliary supply.
The Enhanced and Express Banking Misc I/F board current is:
l +24V supply = 1.5Amps (maximum rms - dependent on MEEI population)
l +12V supply = 300mA (maximum rms)
l +5V auxiliary = 1.0Amps (maximum rms)
l +3.3V supply = 1.5Amps (maximum rms).
The MFR Misc IF board has the following DC voltages:
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1539 NCR SelfServ 84 ATM Service Manual
l +24V ± 10%
l +12V ± 5% will be generated on board from the +24V supply
l +24V auxiliary ± 10% (the auxiliary supply is available whenever mains power
is applied to the ATM PSU)
l +3.3V ± 10% will be generated on board from the 24V auxiliary supply.
The MFR Misc I/F board current is:
l +24V supply = 1.5Amps (maximum rms - dependent on MEEI population)
l +12V supply = 300mA (maximum rms)
l +24V auxiliary = 1.5Amps (maximum rms)
l +3.3V supply = 1.5Amps (maximum rms).
The RIO board has the following DC voltages:
l +24V ± 10%
l +3.3V ± 10%.
The RIO board current is:
l +24V supply = 2 Amps (maximum rms - dependent on loads connected to
board)
l +3.3V supply = 500mA (maximum rms).
TROUBLESHOOTING
The following error message is reported by the module. To de-code specific M_
Status and M_Data use the Status Code Translator Tool (available from
http://www.infoprod.ncr.com) or refer to Diagnostic Status Code Notebook (B006-
6273).
Error Possible Root Cause Isolation Resolution
REPLACE_NOW Device Fault None Replace Device
INSPECT_ Comms Error None Connect Device
DEVICE Replace Cable
Power Fault: None Connect Device
l Mains brownout Check/repair the power supply
l Faulty power supply
Check/repair any other connected device
l Persistent mains
(s)
power sag
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NCR SelfServ 84 ATM Service Manual 1540
DIAGNOSTICS
For general diagnostic information see the Diagnostics Overview chapter in the
Diagnostics Overview section. To de-code M_status and M_data use the Status
Code Translator Tool (available from http://www.infoprod.ncr.com) or refer to
Diagnostic Status Code Notebook (B006-6273).
Diagnostics LEDs
DS1
DS2
Diagnostic LEDs
DS3
DS4
DS5
Power Indicator LED
At board reset the LEDs are driven to the on state and will be turned off during the
board boot sequence. If the LEDs remain on, it is likely that there is a board failure.
Once the board boot sequence has completed, the use of these LEDs is device
specific.
Polyswitches
The +3.3VDC to power the Remote Status Indicator is protected by a 300mA self-
resetting polyswitch fuse located on the Enhanced Misc I/F board.
The +24VDC to power the Night Deposit Lock Solenoid is protected by a 300mA
self-resetting polyswitch fuse on the RIO board.
STRAPPING
None.
ADJUSTMENTS
None.
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FRU REMOVAL AND REPLACEMENT
None.
CABLING
Interconnect Diagram
Audio Line Out Fascia & Advert Lights
Power Control & Status
USB Public Audio
PC CORE Private Audio
MISC IF
Microphone In MASTER BOARD FDKs
MEEIs
Display Status
Reset Auto Supervisor
Private Handset Hookswitch
Private Handset
External Microphone
Alarms Status
Remote Status Indicators
REMOTE IO
BOARD Night Deposit
Remote Relay
Alarms Status
RIO Enable Harness
1 1
2 2
3 3
4 4
5 5
6 6
7 7
P1 8 8 P2
19 1 9 9 19 1
10 10
11 11
20 2 12 12 20 2
13 13
14 14
15 15
16 16
17 17
18 18
19 19
20 20
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NCR SelfServ 84 ATM Service Manual 1542
RIO/Advert Light Enable Harness
Advert
1
2 2
1
1 1
2 2
3 3
4 4
5 5
6 6
7 7
RIO 8 8 MISC IF P7
19 1 9 9 19 1
10 10
11 11
20 2 12 12 20 2
13 13
14 14
15 15
16 16
17 17
18 18
19 19
20 20
CONNECTOR ASSIGNMENT/PINOUTS
Enhanced Misc IF Board Connectors
+24V DC Power Connector (J5)
2-way right-angled connector.
Pin Signal Pin Signal
1 +24V 2 GND
USB Connector (J2)
5-way right-angled USB mini B-type connector.
Pin Signal Pin Signal
1 BUS_PW 2 USB_D-
3 USB_D+ 4 NC
5 GND
Audio Line I/P Connector (J1)
Black 3-way 3.5mm PCB mount Audio Jack socket.
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Pin Signal Pin Signal
1 Screen 2 PC Audio Right
3 Not Populated 4 Not Populated
5 PC Audio Left
Private Handset Microphone I/P Connector (J10)
Pink 3-way 3.5mm PCB mount Audio Jack socket.
Pin Signal Pin Signal
1 GND 2 Handset Mic
3 Not Populated 4 Not Populated
5 Handset Mic
Private Handset Speaker O/P Connector (J11)
Orange 3-way 3.5mm PCB mount Audio Jack socket.
Pin Signal Pin Signal
1 GND 2 Handset Speaker
3 Not Populated 4 Not Populated
5 Handset Speaker
Private Handset Hookswitch I/P Connector (J12)
Black 5-way 3.5mm PCB mount Audio Jack socket.
Pin Signal Pin Signal
1 GND 2 Hook Switch
3 GND 4 GND
5 GND
Microphone O/P Connector (J13)
Lime 3-way 3.5mm PCB mount Audio Jack socket.
Pin Signal Pin Signal
1 GND 2 Mic Output
3 Not Populated 4 Not Populated
5 Mic Output
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NCR SelfServ 84 ATM Service Manual 1544
External Microphone I/P Connector (J14)
Blue 3-way 3.5mm PCB mount Audio Jack socket.
Pin Signal Pin Signal
1 GND 2 +12V (if populated)
3 Not Populated 4 Not Populated
5 External Mic
Every Unit Item (EUI) I/O Connector (J3)
50-way right-angled connector.
Pin Signal Pin Signal
1 GND 2 +5V AUX (+24V AUX for MFR only)
3 FDK2_TP 4 FDK_CONF1
5 FDK2_LW_MD 6 FDK2_UP_MD
7 FDK_CONF2 8 FDK2_BT
9 FDK1_TP 10 GND
11 FDK1_LW_MD 12 FDK1_UP_MD
13 FDK1_BT 14 GND
15 MEEI5 16 +24VDC
17 MEEI6 18 +24VDC
19 MEEI7 20 +24VDC
21 MEEI8 22 +24VDC
23 MEEI1 24 +24VDC
25 MEEI2 26 +24VDC
27 MEEI3 28 +24VDC
29 MEEI4 30 +24VDC
31 FASCIA_LIGHT_CTL 32 GND
33 WDOG_RESETb 34 GND
35 POWER_SHD2 36 GND
37 POWER_SHD1 38 GND
39 POWER_STAT2 40 GND
41 POWER_STAT1 42 GND
43 DISP_STAT_D1 44 GND
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1545 NCR SelfServ 84 ATM Service Manual
Pin Signal Pin Signal
45 DISP_STAT_D0 46 GND
47 LEFT_OUT+ 48 LEFT_OUT-
49 RIGHT_OUT+ 50 RIGHT_OUT-
Featurised I/O Connector (J4)
34-way right-angled connector.
Pin Signal Pin Signal
1 HP_SPK_LEFT 2 GND
3 HP_SPK_RIGHT 4 GND
5 HP_VOL_ADJUST 6 GND
7 HP_JACK_DETECT 8 GND
9 AUD_FEAT_DET 10 GND
11 MEEI9 12 +24VDC
13 MEEI10 14 +24VDC
15 MEEI11 16 +24VDC
17 MEEI12 18 +24VDC
19 MEEI13 20 +24VDC
21 MEEI14 22 +24VDC
23 MEEI15 24 +24VDC
25 MEEI16 26 +24VDC
27 ADVERT_LIGHT_CTL 28 GND
29 AUTO_SUP_SW 30 GND
31 AUTO_SUP_DETECT 32 GND
33 RESERVED_OUT1 34 GND
Remote I/O Interface Connector (J7)
20-way right-angled connector.
Pin Signal Pin Signal
1 +3.3VDC 2 CSTS
3 LED0 4 GND
5 LED1 6 DSTS
7 LED2 8 GND
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NCR SelfServ 84 ATM Service Manual 1546
Pin Signal Pin Signal
9 REMOTE_RELAY 10 SSTS
11 DEP_SOLENOID 12 GND
13 ND_BAG 14 TSTS
15 ND_DOOR 16 GND
17 GND 18 RESERVED_01
19 GND 20 RESERVED_02
Remote I/O Board Connectors
+24V DC Power Connector (J1)
2 way right angle connector.
Pin Signal Pin Signal
1 +24V 2 GND
Miscellaneous I/F Connector (J2)
20 way right angle connector.
Pin Signal Pin Signal
1 +3.3VDC 2 CSTS
3 LED0 4 GND
5 LED1 6 DSTS
7 LED2 8 GND
9 REMOTE_RELAY 10 SSTS
11 DEP_SOLENOID 12 GND
13 ND_BAG 14 TSTS
15 ND_DOOR 16 GND
17 GND 18 RESERVED_01
19 GND 20 RESERVED_02
Alarms Status Connector (J3)
10 way right angle connector.
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1547 NCR SelfServ 84 ATM Service Manual
Pin Signal Pin Signal
1 CSTS 2 GND
3 DSTS 4 GND
5 SSTS 6 GND
7 TSTS 8 GND
9 NC 10 NC
Remote Status Indicators, Remote Relay & Night Deposit
Connector (J5)
14 way right angle connector.
Pin Signal Pin Signal
1 RS_PWR (Protected 3v3) 2 LED 0
3 LED 1 4 LED 2
5 Remote Relay 1 contact A 6 Remote Relay 1 contact B
7 Remote Relay 2 contact A 8 Remote Relay 2 contact B
9 Deposit Solenoid 10 Deposit Solenoid RTN
11 Night Deposit Bag 12 Night Deposit Bag RTN
13 Night Deposit Door 14 Night Deposit Door RTN
Reserved Input Connector (J4)
4 way right angle connector.
Pin Signal Pin Signal
1 Reserved 2 GND
3 Reserved 4 GND
TEST/ADJUSTMENT TOOLS
None.
PREVENTIVE MAINTENANCE
None.
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NCR SelfServ 84 ATM Service Manual 1548
MEDIA ENTRY/EXIT INDICATORS
INTRODUCTION
The Media Entry/Exit Indicators (MEEIs) are located next to media entry/exit slots
on the fascia of the ATM. They act as prompts to the customer during specific entry
or exit services.
DESCRIPTION
The MEEI comprises of a series of LEDs mounted on a PCB. Variants of the MEEI
can be linear strips or non-linear profiled boards. The MEEIs are controlled through
the Miscellaneous Interface.
For some entry/exit slots the MEEI may be mounted on a carrier moulding.
MEEI PCB
Carrier Moulding
TROUBLESHOOTING
None.
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1549 NCR SelfServ 84 ATM Service Manual
DIAGNOSTICS
Device Diagnostics
Applet Test Description
ID
0 Menu This displays a menu of all the other Applets to allow an operator to select
one.
1 Set Speed Input Blink Speed:
Test 1. Quarter Hz
2. Half Hz
3. One Hz
4. two Hz
5. Four Hz
6. Continuous.
2 Indicator This test will flash all of the installed MEEI together for verification then stop
Test flashing for verification.
CONNECTOR ASSIGNMENTS/PINOUTS
For the 668X product range, the card slot MEEI has an earth connection which is
vital to prevent MEEI to Skimming Protection System (SPS) interference.
Two connectors are utilised depending on the product.
Male two way connector.
Pin Description
1 24V
2 GND
668X - Male 6 way connector.
Pin Description
1 24V
2 GND
3 NC
4 NC
5 NC
6 NC
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NCR SelfServ 84 ATM Service Manual 1550
STRAPPING
None.
ADJUSTMENTS
None.
MODULE REMOVAL AND REPLACEMENT
None.
CABLING
None.
TEST/ADJUSTMENT TOOLS
None.
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1551 NCR SelfServ 84 ATM Service Manual
PUBLIC/PRIVATE AUDIO WITH VOLUME
CONTROL
INTRODUCTION
Public/Private audio with volume control provides users of ATMs with access to
controllable audio via a headset.
DESCRIPTION
The main components of the feature are shown below:
Public
Loudspeaker(s)
Motherboard
On-Board sound Universal
or Misc I/F
Soundblaster Line
Level
Audio
Audio Volume
Control Button
Private Audio
Harness Headset Jack
Socket
The four levels of audio volume can be user adjusted using the audio volume
control button located on the facia adjacent to the headset jack socket. Pressing
the button increases the volume level in three steps up to its maximum and a
fourth press returns it to its original volume.
The volume level is reset to the lowest level each time a headset is inserted into the
jack socket. Overall volume level is set from within the application software.
STRAPPING
None.
ADJUSTMENTS
The volume of the audio line input signal is controlled via the Sound menu, from
the Set Device Configuration menu under Self Service Configuration in System
Application.
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NCR SelfServ 84 ATM Service Manual 1552
TEST TOOLS
A pair of suitable headphones with a 3.5 mm jack.
CABLE INFORMATION
The cabling from the facia audio jack socket to the miscellaneous interface is
shown below:
AudioAudio
J4 In Out
HP LEFT HP LEFT
Universal Misc Interface Board
1 1 1 1
Heaphone
SHIELD GND SHIELD GND
Socket
2 4 4 4
HP RIGHT HP RIGHT
3 2 2 2
GND DETECT
4 6 6 3
VOL ADJUST
5 5 5
JACK DETECT
Control Button
Audio Volume
7 3 3
9 AUDIO FEAT DETECT GND
10 SENSE
DIAGNOSTICS
The Sound menu is found under the Device Diagnostics menu of System
Application. The sound tests allow you to verify the operation of the enhanced
audio system. The following test are displayed:
l Master Volume Control Test
l Waveform Audio Volume Control Test
l MIDI Sequencer Volume Control Test.
If you select a sound test, enter the volume level and then OK, the selected test
plays for approximately 10 seconds.
The volume range offered is from 0 to 255. The default value is 127 for the master
volume and 255 for both the waveform and midi files.
Looping is allowed on these tests. The test plays repeatedly until cancelled.
The test returns a Fail if the file containing the test piece is not found.
Level 3 Diagnostics
The level 3 diagnostics returned for the digital audio are:
S_DATA
The S_DATA returned for the digital audio are:
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1553 NCR SelfServ 84 ATM Service Manual
S_DATA Meaning
00 GOOD (No error).
01 ROUTINE (Minor fault).
04 FATAL (Requires immediate attention).
TROUBLESHOOTING
Ensure that the line out connector is connected correctly on the motherboard and
the miscellaneous interface board, and that the speaker and private audio
connectors are connected correctly on the miscellaneous interface board. Refer to
the Terminal Core & Comms and the Miscellaneous Devices and Interfaces
sections of this manual.
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NCR SelfServ 84 ATM Service Manual 1554
19. SPECIAL PROCEDURES
Interactive Teller Troubleshooting 1555
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1555 NCR SelfServ 84 ATM Service Manual
INTERACTIVE TELLER TROUBLESHOOTING
INTRODUCTION
This chapter provides basic checks on key areas of the Interactive Teller which
might affect performance, and references to sources of further information.
TROUBLESHOOTING
Audio
l Check the audio balance between the unit and the call centre using the Audio
Settings documents at
http://www.infoprod.ncr.com/software/BranchServices/InteractiveServices/Int
eractiveServices.php
l Audio levels can be adjusted in SysApp or through supervisor only, not
Windows or any other means.
l SysApp adjustments: SysApp > 8 Self-Service Configuration > 3 Set
Device Configuration > Select Sound
l Supervisor adjustments: From supervisor > 5 Interactive Teller
Diagnostics > 1 Device Tests > 1 Audio Settings and test.
l Optimal audio level for 80 series units are as follows:
Class Softwar Playback Recording Settings in Sys App
e
Sys App Audio Sys App Audio Echo Noise Equalize
test.exe test.exe Cancellatio Suppressio r Profile
n n
6681 Adobe Public: 60 Playback:6 Public:3 Playback:3 Enabled Enabled N/A
Private:7 0 Private:1 0
5 0
Vidyo Public: 6 Playback:6 Public:30 Playback:3 Disabled Disabled N/A
Private:7 0 Private:1 0
5 0
6682 Adobe Public:27 Playback:2 Public:30 Playback:3 Enabled Enabled N/A
Private:7 7 Private:1 0
5 0
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NCR SelfServ 84 ATM Service Manual 1556
Vidyo Public:27 Playback:2 Public:30 Playback:3 Disabled Disabled N/A
Private:7 7 Private:1 0
5 0
6684 Adobe Public:27 Playback:2 Public:30 Playback:3 Enabled Enabled N/A
Private:7 7 Private:1 0
5 0
Vidyo Public:27 Playback:2 Public:30 Playback:3 Disabled Disabled N/A
Private:7 7 Private:1 0
5 0
6688 Adobe Public: 60 Playback:6 Public:30 Playback:3 Enabled Enabled Outdoor
0 Private:1 0
0
Vidyo Public: 60 Playback:6 Public:30 Playback:3 Disabled Disabled Outdoor
0 Private:1 0
0
l In general, the environment in which the unit is installed will determine the
best default setting for playback volume for that unit. Location, number of
units installed, the type of surfaces in the location and environmental noise
such as wind, traffic etc will all affect volume.
Situation Considerations Adjustments
Branch/vestibule - Quiet. Possibly with hard Low playback volume for
single unit surfaces which reflect sound. privacy. e.g. 20%
Branch/vestibule - Noisy. Possibly with hard Medium playback volume
multiple units surfaces which reflect sound. to cope with busy periods
but retain privacy. e.g 30-
40%
Exterior - exposed to Noisy all the time, with extreme Playback up to 100%. If
traffic or wind noise peaks. there is constant noise,
may need to disable noise
suppression so that the
system doesn’t cancel out
the customer’s voice.
Unit Position
l Is the unit installed in accordance with the Site Preparation Guide? (Available
from http://infocentral.daytonoh.ncr.com/sst_search).
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1557 NCR SelfServ 84 ATM Service Manual
l Is the unit positioned so that direct light does not fall onto the touchscreen,
camera or scanner, to avoid blinding or wash-out?
l Is the unit positioned so that light falls onto the consumer’s face when using
the camera, so that a quality image can be obtained?
l Is the unit positioned so that traffic and wind noise do not affect the audio
performance of the microphone, handset or speakers?
Power
l The unit must have a dedicated, isolated and properly grounded power
supply.
l A power conditioner placed between the power source and the UPS is highly
recommended to prevent problems such as frequent re-boots or
communication errors between devices.
ID Scanner
l Does the scanner produce a clear image of the consumer’s proof of id
document?
l Check the scanner firmware is up to date. Minimum firmware driver levels
required are:
l Mark I, part number 497-0473939 (6632 only): not applicable, uses
manufacturer’s driver
l Mark II, part number 445-0740408 (6632 only) or 445-0740717 (6634/8):
version 1.00.00
l Custom NCR part number 445-0750075 (6634/8): version 1.01.00
l When replacing the scanner, check if the cables need to be replaced too
because voltage differs between iterations of the scanner. Refer to the Parts
Identification Manual.
Interactive Teller Camera
l Does the camera produce a clear image of the consumer? If not, use Device
Configuration menu in Sys App to correct image quality.
Microphone
l On 6634 Drive-up only: Check the protective tape over the die cut out for the
microphone. It should look like the one shown below, if not replace it. Use the
tab to expose the adhesive and place the membrane on the inside of the
plastic moulding to protect the microphone.
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NCR SelfServ 84 ATM Service Manual 1558
Signature Capture
Initial troubleshooting for any problems with the signature capture scanner is to
replace the battery in the pen. Use a standard 393 button cell battery.
Handset
Initial troubleshooting for any problems with the handset is to check the board and
replace if necessary.
Coin Dispenser
Is the chuter properly fitted to the inner facia, to allow coins to roll smoothly from
dispenser to coin bowl?
Scalable Deposit Module
l Is the SDM clean and free from debris? For detailed cleaning instructions refer
to the SDM chapter in the Preventive Maintenance section of this manual.
l Has all packaging materials been removed?
l Refer to the Scalable Deposit Module chapter of this manual for detailed
Troubleshooting Procedures.
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1559 NCR SelfServ 84 ATM Service Manual
REVISION TABLE
Date Revision Description of Change
August 2016 A.1 New Publication
July 2017 A.2 Updated - PC Core
Updated - Cash Acceptor and Recycler
Updated - S2 Dispenser
September 2017 A.3 Updated - PC Core
Updated - Product Cabling
Updated - CCTV
Updated - Enhanced Audio
Added - IAT Troubleshooting
Added - SPS DIP
December 2017 A.4 Updated - PC Core
Updated - Product Cabling
Updated - SDM2
Added - SPS DIP 3.0
January 2017 A.5 Updated - Product Cabling
May 2018 A.6 Updated - Product Cabling
Updated - Module Removal
Updated - UPS
June 2018 A.7 Correction to Deposit Section. SDM2 was SDM2 PM
Updated - AIT Troubleshooting
November 2018 A.8 Updated - Diagnostics Overview
Updated - uEPP 3/4
Updated - Module Removal
Updated - Statement Passbook Printer
Added - Videology Camera
Added - CBM
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NCR SelfServ 84 ATM Service Manual 1560
Date Revision Description of Change
July 2019 A.9 Added - 15in SR Slim Display
Added - DView Camera
Removed - Peco CCTV
Updated - S2 Dispenser PM
Updated - 754W PSU
Updated - SDM2
Updated - PC Core
Updated - Product Cabling
September 2020 A.10 Updated - SDM2
Updated - PC Core
Updated - S2 Dispenser
Updated - Analogue CCTV Camera
October 2021 B.1 Styling updates
Various chapter updates
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For problems with this publication please email:
For technical queries please contact your local NCR support.
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