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THE
LEADERSHIP
CHALLENGE
WORKBOOK
THE
LEADERSHIP
CHALLENGE
WORKBOOK
3RD EDITION
JAMES M. KOUZES
BARRY Z. POSNER
Copyright © 2012 by James M. Kouzes and Barry Z. Posner.
Published by Jossey-Bass
A Wiley Imprint
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The Leadership Challenge Workbook, Third Edition. Copyright © 2012 by James M. Kouzes and Barry Z. Posner.
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third edition
PB Printing 10 9 8 7 6 5 4 3 2 1
Contents
Introduction 1
Acknowledgments 145
About the Authors 147
v
INTRODUCTION
WHEN WE INTERVIEWED DON BENNETT for our first book, he said something
that we’ve never forgotten. Don is the first amputee to climb Mt. Rainier. That’s 14,410 feet
on one leg and two crutches.
“How did you make it to the top?” we asked Don.
“One hop at a time,” was his instant reply.
One hop at a time. One hop at a time. One hop at a time.
When you think about it, that’s how most extraordinary things are accomplished. As
much as you might desire it, you simply cannot leap to the top of a mountain. You can only
get there by taking it one step at a time—or, as in Don’s case, one hop at a time.
Yet we sometimes find ourselves simply paralyzed by the mere scale of the challenge. We
are challenged to do more with less, adapt quickly to changing circumstances, innovate on
the fly, deal with extreme uncertainty, and somehow still find time for our families and
friends. Sometimes it’s all just too overwhelming. But so is looking up to the top of that
mountain when you are at the bottom. That’s why Don would tell himself, as he looked just
1
2
one foot ahead, “Anybody can hop from here to there.” And so he did—fourteen thousand
THE LEADERSHIP CHALLENGE WORKBOOK
When we began our research, we wanted to find out what practices characterize exemplary
leadership, so we created a question that framed everything else. The question we asked
everyone we studied was, “What did you do when you were at your ‘personal best’ as a
leader?” We did not want to know what the most famous and the most senior leaders did.
We wanted to know what leaders at all levels and in all contexts did.
3
We asked people to tell us a story about one project they led that they considered their
I ntroduction
Personal-Best Leadership Experience—an experience that set their individual standard of
excellence. We collected thousands of stories of leaders performing at their peak, and we
looked for actions that were consistent across all the stories.
After many years—and several thousand quantitative and qualitative analyses—we found
that there are Five Practices that define exemplary leadership.
When operating at their best, leaders:
You might already be familiar with The Five Practices from our book The Leadership
Challenge, which describes this research in detail. Or you might know The Five Practices
because you have used our 360-degree assessment instrument, the Leadership Practices
Inventory (LPI), to further your development as a leader. In case the practices are new to
you, we provide a brief overview in Chapter 2 of this workbook.
Whether you are familiar with our other work or not, we ask you to keep this in mind:
When you engage in The Five Practices more frequently than you do at present, you will be
more effective. We know from our research that those who Model, Inspire, Challenge,
Enable, and Encourage more frequently significantly increase their probability of making
extraordinary things happen, compared with those who do so less frequently. Exemplary
leadership, in other words, is not an accident of birth or circumstance. It’s a result of con-
scious and conscientious practice.
Projects are how we tend to organize work these days. Projects create the context for our
goals, determine with whom we work, and set our schedules. We will be more specific in
Chapter 3 about what kind of project to select, but you might start thinking now about
4
something you are currently leading or about to lead that could benefit from the application
THE LEADERSHIP CHALLENGE WORKBOOK
of exemplary practices.
One important point to keep in mind is that every new project you take on provides
you with an opportunity. It’s an opportunity to do things the same way you have always
done them, or it’s an opportunity for greatness—an opportunity to achieve another personal
standard of excellence. It all depends on how you approach the challenge.
No world-class athlete ever set foot on the playing field saying to himself or herself,
“Well, I think I’ll settle for performing at my average today.” The same is true of world-class
leaders. Every day is an opportunity to improve performance, and the most challenging
projects are the ones that create the most opportunity. Your next project is your chance to
create extraordinary results for your organization and to develop your leadership capabilities.
This workbook is designed to help you plan and prepare so that you can lead at your personal
best.
This workbook is designed for anyone in a leadership role. Its purpose is to help you further
your abilities to lead others in making extraordinary things happen. Whether you are in the
private or public sector, an employee or a volunteer, a first-line supervisor or a senior execu-
tive, a student or a parent, you will find that this workbook applies to you. That’s because
leadership is not about being in a formal position. It’s about action. You can grant someone
the title of manager, but that does not make him or her a leader. Leadership is earned.
You get to be a leader in the eyes of others because of what you do. Leadership is about
having the courage and spirit to move from whatever circumstances you are in to a place of
making a difference in the world. This workbook is designed to help anyone who has the
desire to lead and the will to make a difference. It’s for anyone who is in a role that requires
mobilizing others to want to struggle for shared aspirations.
The next time you say to yourself, “Why don’t they do something about that?” look in
the mirror. Ask the person you see, “Why don’t you do something about that?” By accepting
5
the challenge to lead, you come to realize that the only limits are those you place on
I ntroduction
yourself.
While our research has taught us many things about the practice of leadership, our
interaction with the thousands of individuals we have studied has taught us something vitally
important. It’s driven home the lesson that leadership is everyone’s business. We need more
leaders today, not fewer. We need more people to accept responsibility for bringing about
significant changes in what we do and how we do it. We need more people to answer the
call. The world is in great need of your talents.
We believe that you are capable of developing yourself as a leader far more than tradition
or mythology has ever assumed possible. Simply imagine yourself standing at the base of
Mt. Rainier, and then start climbing—one hop at a time.
We wish you great joy and success on your next leadership adventure. Onward and
upward!
THE BEST LEADERS are continually learning. They see all experiences as learning
opportunities. But there’s one condition. Rich insights only come from reflection and analy-
sis. Unexamined experiences yield no lessons. If you want to become a better leader, you
need to study your own performance and become more conscious about the choices that
you are making and how you are acting on your intentions.
The purpose of The Leadership Challenge Workbook is to help you become a better leader
by applying The Five Practices of Exemplary Leadership® to a project of your choice. As with
the learning of any new discipline, we will ask you to do some exercises that isolate specific
skills. This may seem a bit artificial at first, but it’s no different from any form of practice—
you are not actually in the game, but you know you are improving your capacity to play
the game.
7
8
In Chapter 2 we’ve provided a summary of The Five Practices model that resulted from our
thirty-plus years of research. If you’ve read The Leadership Challenge or have used the
Leadership Practices Inventory, you may not need to review the model, but it’s here if you
need a reminder. If you are not already familiar with The Five Practices, read this chapter
carefully—it provides the foundation for the work that you will be doing.
Chapter 3 offers some guidelines for choosing the right leadership project. To enable
you to focus your work, it’s essential that you select a real project to serve as the target of
your reflections, applications, and actions. In Chapters 4 through 8, you’ll apply The Five
Practices to that project. And in Chapter 9, which you’ll complete after your project is fin-
ished (or well underway), you will find questions that will help you reflect on the project’s
highs and lows and on what you learned—lessons you can then apply to your next Personal
Best Leadership Project.
As you progress through the activities, the workbook supports your success in three ways:
1. Reflection. We want you to think about how you approach leadership. The questions we
pose are designed to challenge your thinking and help you become more conscious
about how well you engage in each of The Five Practices. Contrary to myths about
leadership that assume you either have it or you don’t, we know from our research that
the very best leaders spend time examining what they have done as well as what they
are planning to do. Call it the “mental game of leadership.” The exercises in this work-
book ask you to be more reflective about what your experience can teach you about
leadership.
2. Application. We want you to apply the leadership practices and commitments to
your project. To do that, we provide exercises that help put The Five Practices of
Exemplary Leadership® to work. In some cases you will do this application alone. In
other cases, you will go out to talk to your team members and engage them in an
activity.
3. Implications. As a result of your reflections and applications, you will learn about your-
self, your team, your organization, and your project. At the end of each chapter, we ask
you to jot down the implications of what you have learned about leadership.
9
H ow to U se T his W orkbook
It would be ideal if you could complete the entire workbook as a way of preparing everyone
for the project—somewhat like a series of warm-up exercises before playing the game. On
a practical level, that may not be possible. The way you use the workbook depends on the
nature of your project and your situation. Here are some suggestions:
• If you’re just starting, we recommend that you begin with Chapter 4 on Model the Way
and work your way through Chapter 8 on Encourage the Heart.
• If your project has been underway for some time, we recommend that you first read
through this workbook quickly, without completing all the activities. Then go back and
start with those worksheets that address immediate concerns. For example, your team
may have been working long hours and has not taken a break. You believe that they
need some recognition and celebration. In that case, start with Chapter 8, Encourage
the Heart. Or you may feel that conflicts have arisen because there is insufficient con-
sensus around shared values. In that instance, begin with Chapter 4 on Model the Way.
However, make sure you address all of The Five Practices and complete all the activities
as soon as you can. They are designed to improve the way you lead.
• You may find that you have already completed some of the activities that are in this
workbook. For instance, you and your team may have spent a lot of time identifying
and agreeing upon your shared values. If you have already done something equivalent
to what’s in this workbook, then just pause long enough to make sure you are comfort-
able with what you have done and do not need to revisit it. Then move on to the next
activity.
• You may decide that you want to start with a particular chapter—say Chapter 7 instead
of Chapter 4—because you think the activities in that chapter are more important to
your team right now. Or you may find that some questions are richer and more useful
to you than others. That’s okay with us. Start with the practice that most needs your
attention. We encourage you to proceed through this book in whatever way resonates
for you.
• No matter how you use the workbook, however, we urge you not to skip over any of
the leadership practices.
10
At times you may find yourself saying, “I don’t know.” For example, we are going to
THE LEADERSHIP CHALLENGE WORKBOOK
ask, “Who’s on your project team?” Your answer today may be, “I don’t know. The team
members haven’t been selected yet.” That’s a perfectly acceptable response. If you are not
ready to answer a question or complete an activity, set the workbook aside and do what you
need to do so that you can respond or engage in action, or simply move on to the next
question or activity and come back when you are ready. What’s important is that you come
back to everything that you skip.
Becoming a better leader requires learning and doing something in each of The Five
Practices. You may be better at some than others, but you still have to develop your capacity
to execute in all of them. It’s like participating in a pentathlon. You can’t opt out of any of
the five events if you want to enter. You may feel that you are better prepared for some
of the events than for others, but you must still participate in all five.
CHAPTER 2
11
12
Experiences that we read and listened to revealed similar patterns of action. We found that
when leaders are at their personal best, they engage in The Five Practices of Exemplary
Leadership®. They:
Let’s take a brief look at each of these practices before you apply them to your project.
Titles are granted, but it’s your behavior that wins you respect. If you want to gain commit-
ment and achieve the highest standards, you must be a model of the behavior that you expect
of others.
To model effectively, you must first believe in something. As a leader, you are supposed
to stand up for your beliefs, so you had better have some beliefs to stand up for. The first
commitment you must make, then, is to clarify values by finding your voice and affirming
shared values and then expressing them in a style that is authentically your own.
Eloquent speeches about your personal values are not nearly enough. Your deeds are far
more important than your words when expressing how serious you are about what you say,
and your words and deeds must be consistent. Exemplary leaders set the example by aligning
actions with shared values. They go first. You go first by setting the example through daily
actions that demonstrate you are deeply committed to your beliefs. And you must take
the actions necessary to build consensus around shared values. You can’t impose your values
on others, no matter how hard you try or how much power you have. Unless values are
shared among all those who work together, intense commitment is impossible. What you
get is simply compliance.
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VII.—S ICILY.
The Trinacria of the ancients, the island with the “three
promontories,” is clearly a dependency of the Italian peninsula, from
which it is separated by a narrow arm of the sea. The Strait of
Messina, where narrowest, is not quite two miles in width. It can be
easily crossed in barges, and, with the resources at our command, a
bridge might easily be thrown across it, similar enterprises having
succeeded elsewhere. It can hardly be doubted that before the close
of this century either a tunnel or a bridge will join Sicily to the
mainland, and human industry will thus restore in some way the
isthmus which formerly joined the Cape of Faro to the Italian
Aspromonte. We know nothing about the period when this rupture
took place, but to judge from the ancient name of the strait—
Heptastadion—it must have been much narrower in former times.107
{310}
Fig. 113.—T HE S TRAIT OF M ESSINA. Μ
Scale 1 : 156,000.
Sicily lies on the high-road of all the nations who ever disputed the
command of the Mediterranean, and its population consequently
consists of a mixture of the most heterogeneous elements.
Irrespectively of Sicani, Siculi, and other aboriginal nations, whose
position amongst the European family is uncertain, but who probably
spoke a language akin to that of the Latins, we know that
Phœnicians and Carthaginians successively settled on its shores, and
that the Greeks were almost as numerous there as in their native
country. Twenty-five centuries have passed since the Greeks founded
their first colony, Naxos, at the foot of Mount Etna. Soon afterwards
Syracuse, Leontini, Catania, Megara Hyblæa, Messina, and other
colonies sprang into existence, until the whole of the littoral region
was in the hands of the Greeks, the native populations being pushed
back into the interior. In Sicily the Greek met with the same climate,
and with rocks and mountains similar in aspect to those of his native
home. The “Marmorean” port and the wide bay of Syracuse, the
acropolis and Mount Hybla, do they not recall Attica or the
Peloponnesus? The fountain of Arethusa, on the island of Ortygia,
which is supplied through underground channels, reminds us of the
fountain of Erasinos and of many others in Hellas, which find their
way through fissures in the limestone rocks to the seashore. The
Syracusans said that the river Alpheus, enamoured of {320} the
nymph Arethusa, did not mingle its waters with those of the Ionian,
but found its way through subterranean channels to the coast of
Sicily, where it rose again at the side of the fountain dedicated to the
object of his adoration, bringing the flowers and fruits of beloved
Greece. This legend bears testimony to the great love which the
Greek bore his native land, whose very fountains and plants were
supposed to follow him into his new home.
If we may judge from the number of inhabitants with which the
principal towns were credited at that time, Sicily must have had a
population of several millions of Greeks. The Carthaginian merchants
and soldiers, on the other hand, though they were the masters of
portions of the island for two or three centuries, never settled upon
it, and only a few walls, coins, and inscriptions bear witness now of
their ever having been present. It has been very judiciously
remarked by M. Dennis that the most striking evidence of their reign
is presented in the desolate sites of the cities of Himera and Selinus.
At the same time we must not forget that the Carthaginians, by
intermingling with the existing population, materially affected the
ulterior destinies of the island. The Romans, who held Sicily for
nearly seven centuries, did so in a still higher degree. Vandals and
Goths likewise left traces behind them. The Saracens, themselves a
mixed race, imparted their Southern impetuosity to the Sicilians,
whilst their conquerors, the Normans, endowed them with the
daring and indomitable courage which at that period animated these
sons of the North. In 1071, when the Normans laid siege to Palermo,
no less than five languages were spoken on the island, viz. Arabic,
Hebrew, Greek, Latin, and vulgar Sicilian. But Arabic was the tongue
of the civilised inhabitants, and even during the dominion of the
Normans inscriptions upon palaces and churches were written in it.
It was at the court of King Roger that Edrisi wrote his “Geography,”
one of the great monuments of science. In 1223 the last Arabs were
made to emigrate to Naples, but by that time much Arab blood
already flowed through the veins of the inhabitants.
Later on, the character of the population was still further modified
by French, Germans, Spaniards, and Aragonese, and all this helped
to make them a people differing in appearance, manners, habits,
and feelings from their Italian neighbours. These islanders look upon
every inhabitant of the mainland as a foreigner. The absence of
roads on the island enabled the different groups of its population to
maintain their distinct idioms and character during a very long
period. The Lombards whom the Romans transplanted to Benevento
and Palermo spoke their native dialect long after it had become
extinct in Lombardy. Even now there are about 50,000 Sicilians who
speak this ancient Lombard tongue. At San Fratello, on a steep hill
on the northern coast, this idiom is spoken with the greatest purity.
Nor has the Italian wholly supplanted the vulgar Sicilian in the
interior of the island. We meet with many Greek and Arab words.
One of the most curious words is that of val , which is applied to
various districts of Sicily, and is supposed to have been derived from
vali , the Arab term for “governor.” The Sicilian idiom is less sonorous
than the Italian. Vowels standing between consonants are frequently
suppressed, and the o , and even the a and i (ee ), are {321} changed
into oo , which renders the speech hard and indistinct. The language
lends itself, however, admirably to poetry, and the Sicilian popular
songs are quite equal in natural grace and delicacy to the much-
admired rispetti of Tuscany.
Of all the emigrants who have settled on the island the Albanians
alone have not become merged in the general population. Locally
known as Greci, they still form separate communities, speaking their
own language and observing special religious rites, in several of the
towns of the interior, and more especially at Piana de’ Greci, which
occupies a commanding hill to the south of Palermo. Nor is the
fusion amongst the other races as complete as it appears to be at
the first glance. The population around Mount Etna, who are,
perhaps, more purely Greek in blood than the Greeks themselves,
are noted for their grace, gaiety, and sweetness of disposition. They
are the most intelligent portion of the population of Sicily. Those of
Trapani and San Giuliani are said to be the best-looking, and their
women delight the stranger by the regularity and beauty of their
features. The Palermitans, on the other hand, in whose veins flows
much Arab blood, are for the most part unprepossessing in their
appearance. They open their house but rarely to strangers, and
jealously shut up their women in its most retired part.
The most ferocious usages of war, piracy, and brigandage have
kept their ground longer at Palermo and its environs than anywhere
else. The laws of the omerta , or “men of heart,” make vengeance a
duty. A chi ti toglie il pane, e tu toglili la vita ! (“Take the life of him
who has taken your bread !”) is its fundamental principle; but in
practice Palermitan vengeance is far from possessing the simplicity
of the Corsican vendetta, for it is complicated by the most atrocious
cruelties. No less than four or five thousand Palermitans are said to
be affiliated to the secret league of the maffia , whose members
subsist upon every kind of roguery. Up to 1865 the brigands were
masters in the environs of that town. They virtually laid siege to the
town, separating it from its more distant suburbs. Strangers were
afraid to leave lest they should be murdered or captured by bandits;
and no farmer could harvest his corn or olives, or shear his sheep,
without paying toll to these highwaymen. More than ten years have
passed since then, but in spite of measures of exceptional severity
the maffia still exists.
The history of this association, which dates its origin back to the
time of the Norman kings, remains yet to be written. It has always
flourished most in time of political troubles, and consequent misery.
No doubt things have grown worse in the course of the last twenty
years; taxes have been increased, the conscription established, and
many abrupt changes, such as are inseparable from a new political
regimen, have been introduced. The people, accustomed to put up
with ancient abuses, have not yet learnt to bear the burdens
imposed in connection with the annexation of the island to the
kingdom of Italy. Nevertheless the Sicilians grow more Italian from
day to day. Community of language and of interests attaches the
island to the peninsula, and the time is not far distant when both
countries will gravitate in the same orbit. Italy is most highly
interested in establishing feelings of friendship with the inhabitants
of the island, and in developing its resources. The rapid increase of
the population, which is said to have {322} tripled since 1734, bears
witness to the great natural riches of the country; and what might
not be achieved if the barbarous processes now in force there were
superseded by the scientific methods of our own time?
Sicily was the favourite haunt of Ceres, and in the plain of Catania
this beneficent goddess taught man the art of cultivating the soil.
The Sicilians have not forgotten this teaching, for nearly half the
area is covered with corn-fields; but they have not improved their
system of cultivation since those fabulous times, and improvements
can hardly be effected as long as the restrictions imposed by the
feudal tenure introduced by the Normans are allowed to exist. The
agricultural implements are of a primitive kind, manure is hardly
known, and the fate of the crops depends entirely upon nature.
When travelling through the country districts of Sicily, we are struck
by not meeting with isolated houses. There are no villages, for all
the cultivators of the soil live in towns, and are content to travel
daily to their fields, which are occasionally at a distance of six miles.
Sometimes they pass the night there, in a cavern or a ditch covered
with boughs, and at harvest-time the labourers sleep in improvised
sheds. This absence of human habitations imparts an air of solemn
sadness to vast corn-fields covering valleys and slopes, and we
almost fancy we are wandering through a deserted country, and
wonder for whose benefit the crops are ripening.
Corn-fields cover a greater area than that devoted to the
cultivation of all other objects put together; nevertheless the latter
articles represent a higher pecuniary value. The orchards, vineyards,
and gardens near the towns are a far greater source of wealth than
the distant corn-fields. In former times wheat was the principal
article of export; now Sicily is no longer a granary, but promises to
become a vast emporium of fruit. Even now the crop of oranges
grown there, which consists of seven kinds, subdivided into four
hundred varieties, represents a value of £2,000,000 a year. The
marvellous gardens which surround Palermo are steadily increasing
at the expense of the ancient plantations of ash, and ascend the hills
to a height of 1,150 feet. Hundreds of millions of oranges are
exported annually to Continental Europe, England, and America, and
the inferior sorts are converted into essential oils, citric acid, or
citrate of lime. The last is used in printing stuffs, and Sicily enjoys a
monopoly in its manufacture.
Sicily likewise occupies a foremost place as a vine-growing
country, and supplies more than a fourth of the wine produced
throughout Italy. The cultivation of the vine, which is carried on to a
large extent by foreigners, is much better understood there than on
the neighbouring peninsula, and the wines exported from Marsala,
Syracuse, Alcamo, and Milazzo are justly held in high estimation.
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