ABIGAIL ACHORD SANCHEZ

PROFILE
Hardworking employee with skills in organization, communication, and managing client relations. Able
to catalog and upload incoming documents, coordinate le movements and process destruction
requests. Solid critical-thinking, multitasking and problem-solving skills with advanced abilities in
Microsoft/Google Doc/Adobe software. Dedicated to making a positive contribution to the
organization.

EXPER IENCE
S OC I AL M E D I A AS S I STAN T, I M MAN U E L ; N ASHVI L L E , TN — 2 0 2 1 -P RE SE N T
- Write and uploaded quality posts for client's various social media pages, improving overall
traf c.

- Utilize Instagram and Facebook to promote services and content.

- Monitor, route and reply to social comments.

- Respond promptly to comments and questions from corporate Instagram and Facebook pages.

- Upload posts and photos of events.

- Assist in planning, implementing and maintaining successful SEO strategies.

FREE L AN C E P HOTO G R AP H E R , SE L F- E MP LOYE D ; N ASH VI L L E , TN — 2 0 1 6 -P RE SE N T

- Photograph special events: weddings, portraits, and concerts.

- Collaborated with clients to guarantee satisfaction with photos.

- Cropped, manipulated and performed color-balance for nal images.

- Explained price and package details to customers.

- Juggled multiple projects and tasks to ensure high quality and timely delivery.

- Demonstrated self-reliance by meeting and exceeding work ow needs.

- Planned and obtained original shots using innovative thinking and new techniques.

- Purchased materials and props for photo shoots to enhance products and appearance of
subjects.

- De ned image requirements and planned photographic events.

- Prioritized and organized tasks to ef ciently accomplish service goals.

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 C U STO M ER S P EC IA LI ST, M AD E I N ; AUST I N, T X — 2021-PR ESE NT
- Documented conversations with customers to track requests, problems and solutions.

- Assisted customers in making payments on accounts and setting up payment plans.

- Upheld strict quality control policies and procedures during customer interactions.

- Con rmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

- Relayed productive customer feedback to marketing teams.

- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

- Worked with supervisor to develop customer service improvement initiatives.

- Reviewed account and service histories to identify trends and issues.

F U L F I LL M E NT LE AD, S H E RE AD S TR UTH ; N ASH VI L L E , TN — 2 0 2 0 -2 0 2 1

- Delegated daily tasks to team members to optimize group productivity. Monitored team progress
and enforced deadlines.

- Resolved shipping delays and customer issues by using skills in Shipstation and Gorgias and
escalated high-level issues to Logistics Manager for assessment.

- Picked products from designated locations using various tools and transferred to appropriate
areas for further processing.

- Selected products and items from shelves and pallets for customer orders.

- Led and managed projects to support logistics efforts and plans.

- Tracked orders using functional systems and coordinated with warehouse workers to ensure
proper storage and distribution of products.

- Coached employees on ways to improve ef ciency, accuracy and overall productivity.

- Evaluated inventory levels to keep appropriate supply counts on hand at all times.

- Prepared inventory for shipment by attaching tags and labels.

- Organized storage areas to maximize movement and minimize labor.

- Input weights, charges, discrepancies and other data in Shipstation.

G RAP H IC D ES IG NE R , C H U R C H O F T HE CRO SSROAD S; L ARE D O, TX — 2 0 1 6 -2 0 1 9

- Proposed innovative storylines for digital content and developed unique campaigns to promote
brand engagement.
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 - Aligned all visual design and brand messaging elements to ensure consistency across digital
advertising and marketing platforms.

- Improved short- and long-term digital marketing strategies.

- Monitored client accounts for questions and feedback to provide exceptional experience for
customers.

- Served as main point of contact for clients, answering questions and responding to messages.

- Researched and developed color palettes to use in event promotion designs.

- Designed print materials such as brochures, banners and signs.

- Fostered relationships with leaders and colleagues through effective communication, negotiation
and collaboration skills.

- Consulted with clients to de ne design requirements and manage product development projects.

- Directed social media and digital marketing strategy and initiatives to promote church community
building, guest retention and revenue-focused activities.

- Developed and implemented strategic social media marketing plans to engage all ages.

- Analyzed market data to determine and target key audience or segments.

EDUCATI ON
L AR E D O CO LLE G E , LA RE DO, TX — ASSO CI ATE O F A RTS, 2015
U N I TE D H IG H S C HO O L, LAR ED O, T X — H I GH SCH OO L DI PLO M A, 2011

SK ILLS
Fluent in Spanish, Fast learner, Strong communicator, Effective team player, Organized, Social media
expertise, Photography background, Graphic and Media Design, Adobe Creative Suite (Photoshop,
Lightroom, Indesign), Microsoft Of ce expertise, Customer service, Project oversight, Event planning,
Community outreach, Experience in leadership

REFER ENCE S
Reference available upon request.
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