BizChannel@CIMB
Self Service Password Reset & User ID unlock
Getting Started ............................................................................................................................................................................................. 2
1.0 Steps to Unlock User ID (via WEB) .................................................................................................................................................... 3
For Mobile Token ..................................................................................................................................................................................... 3
For SMS One-Time-Password (OTP) ................................................................................................................................................... 4
For Hard Token (CR Token) ................................................................................................................................................................... 4
For Hard Token (TS Token) ................................................................................................................................................................... 5
2.0 Steps to Unlock User ID (via BizChannel@CIMB Mobile App) ...................................................................................................... 6
3.0 Steps to Reset Password (via WEB) .................................................................................................................................................. 7
For Mobile Token ..................................................................................................................................................................................... 7
For SMS One-Time-Password (OTP) ................................................................................................................................................... 8
For Hard Token (CR Token) ................................................................................................................................................................... 8
For Hard Token (TS Token) ................................................................................................................................................................... 9
For further enquiries, please contact our Business Call Centre at 1300 888 828 between 8am to 7pm from Monday to Friday or 8am to 5pm
on Saturday (excluding public holidays) or email to [email protected].
VERSION 2.0 (26112022)
BizChannel@CIMB
Self Service Password Reset & User ID unlock
Getting Started
This guide will show you how to:
1. Unlock your User ID
2. Reset your password
You can do this via BizChannel Web and BizChannel Mobile App.
To begin the process for either one, login to BizChannel@CIMB on either web or app.
1 Via BizChannel@CIMB Web at https://www.cimb-bizchannel.com.my/
2 Via BizChannel@CIMB Mobile Application
For further enquiries, please contact our Business Call Centre at 1300 888 828 between 8am to 7pm from Monday to Friday or 8am to 5pm
on Saturday (excluding public holidays) or email to [email protected].
VERSION 2.0 (26112022)
BizChannel@CIMB
Self Service Password Reset & User ID unlock
1.0 Steps to Unlock User ID (via WEB)
1 Click ‘Unlock User>>’ 2 Key in ‘Company ID’ and ‘User ID’, then Click ‘Continue’
3 Generate and Input OTP based on your OTP generator. There are four types of OTP generators as listed below:
For Mobile Token
For SMS One-Time-Password (OTP)
For Hard Token (CR Token)
For Hard Token (TS Token)
For Mobile Token
User is to launch BizChannel@CIMB Mobile App and follow the steps below:
Step 1 Step 2 Step 3 Step 4
Hold and slide ‘Slide for Tap the respective Token Tap on ‘Generate OTP’ An OTP will be generated.
Mobile Token’ to the right Account for that user (refer
Company ID & User ID)
Step 5: Key in the OTP on Web and click ‘Continue’.
User will receive an SMS Notification if User ID unlock is successful.
For further enquiries, please contact our Business Call Centre at 1300 888 828 between 8am to 7pm from Monday to Friday or 8am to 5pm
on Saturday (excluding public holidays) or email to [email protected].
VERSION 2.0 (26112022)
BizChannel@CIMB
Self Service Password Reset & User ID unlock
For SMS One-Time-Password (OTP)
User will receive SMS OTP and follow the steps below:
Step An SMS with an OTP will be Sample SMS OTP
sent to the mobile number
1 registered with the Bank.
Wednesday,11 May
RM0 RM0.00 BizChannel@CIMB.
Step Key in OTP on the Web Your Unlock User PIN is: 888888. Sample SMS Notification
and click ‘Continue’ Expires by Wed May 11 11:11:11 MYT
2 2022. Call 1300 888 828 if you DID
NOT perform this.
RM0 RM0.00 BizChannel@CIMB.
Dear Customer, Your User ID has
RM0 RM0.00 BizChannel@CIMB.
been unlocked. Please logon
Dear Customer, Your User ID has
using existing User ID and
User will receive SMS Notification if been
password. 11/05/2022 12:12PM
Successful. For enquiry, please call Business
Call Center Number at 1300 888
828.
For Hard Token (CR Token)
User is to follow the steps below:
Step 1 Step 2 Step 3 Step 4
Press & hold button and Enter 6-digit PIN Press '1' (APPL1) when An OTP will be
press to switch ON. 'APPLI" display on the generated.
screen.
888888 APPLI 999999
Step 5: Key in the OTP on Web and click ‘Continue’.
User will receive SMS Notification if User ID unlock is successful. In the event that it was unsuccessful, repeat steps
to try again and ensure that the 6-digit PIN entered into the device is accurate.
For further enquiries, please contact our Business Call Centre at 1300 888 828 between 8am to 7pm from Monday to Friday or 8am to 5pm
on Saturday (excluding public holidays) or email to [email protected].
VERSION 2.0 (26112022)
BizChannel@CIMB
Self Service Password Reset & User ID unlock
For Hard Token (TS Token)
User is to follow the steps below:
Step 1 Step 2 Step 3 Step 4
Press and hold Enter 6-digit PIN and Press '1' (OTP) when An OTP will be
button to switch ON. 'SELECT" display on the generated.
press . screen.
888888 SELECT 999999
Step 5: Key in the OTP on Web and click ‘Continue’.
User will receive SMS Notification if User ID unlock is successful. In the event that it was unsuccessful, repeat steps
to try again and ensure that the 6-digit PIN entered into the device is accurate.
For further enquiries, please contact our Business Call Centre at 1300 888 828 between 8am to 7pm from Monday to Friday or 8am to 5pm
on Saturday (excluding public holidays) or email to [email protected].
VERSION 2.0 (26112022)
BizChannel@CIMB
Self Service Password Reset & User ID unlock
2.0 Steps to Unlock User ID (via BizChannel@CIMB Mobile App)
Tap ‘here’ to unlock user Key in ‘Company ID’ and User will see a successful
1 2 3
‘User ID’, then Click ‘Continue’ message appear on the screen.
User will receive SMS Notification if Successful. Please proceed to perform login upon receive of SMS
4
Notification.
Sample SMS Notification
Friday, October 1
For further enquiries, please contact our Business Call Centre at 1300 888 828 between 8am to 7pm from Monday to Friday or 8am to 5pm
on Saturday (excluding public holidays) or email to [email protected].
VERSION 2.0 (26112022)
BizChannel@CIMB
Self Service Password Reset & User ID unlock
3.0 Steps to Reset Password (via WEB)
1 Click ‘Forgot Password>>’. 2 Key in ‘Company ID’ and ‘User ID’, then Click ‘Continue’.
Click ‘Forgot Password>>’
Generate and Input OTP based on your OTP generator. There are four types of OTP generators as listed below:
3
For Mobile Token
For SMS One-Time-Password (OTP)
For Hard Token (CR Token)
For Hard Token (TS Token)
For Mobile Token
Launch the BizChannel@CIMB Mobile App on your mobile phone and follow the steps below:
Step 1 Step 2 Step 3 Step 4
Hold and slide ‘Slide for Tap the respective Token Tap on ‘Generate OTP’ An OTP will be generated.
Mobile Token’ to the right Account for that user (refer
Company ID & User ID)
Step 5: Key in the OTP on the Web screen and click ‘Continue’.
An Email Notification will be sent to user’s email address that registered with the Bank to continue the password
reset process. Follow instructions on the email.
For further enquiries, please contact our Business Call Centre at 1300 888 828 between 8am to 7pm from Monday to Friday or 8am to 5pm
on Saturday (excluding public holidays) or email to [email protected].
VERSION 2.0 (26112022)
BizChannel@CIMB
Self Service Password Reset & User ID unlock
For SMS One-Time-Password (OTP)
User will receive SMS OTP and follow the steps below:
Sample SMS OTP
Step An SMS with an OTP will be
sent to the mobile number
1 registered with the Bank. Wednesday, May 11
RM0 RM0.00 BizChannel@CIMB.
Your reset password PIN is: 888888.
Expires by Wed May 11 11:11:11
Step Key in OTP on the Web MYT 2022. Call 1300 888 828 if you
DID NOT perform this.
and click ‘Continue’
2 1
@
An email notification will be sent to the
email address registered with the Bank.
For Hard Token (CR Token)
User is to follow the steps below:
Step 1 Step 2 Step 3 Step 4
Press & hold button Enter 6-digit PIN. Press '1' (APPL1) when An OTP will be
and press to switch 'APPLI" display on the generated.
ON. screen.
888888 APPLI 999999
Step 5: Key in the OTP on Web and click ‘Continue’.
An Email Notification will be sent to user’s email address that registered with the Bank to continue the password
reset process. Follow instructions on the email.
For further enquiries, please contact our Business Call Centre at 1300 888 828 between 8am to 7pm from Monday to Friday or 8am to 5pm
on Saturday (excluding public holidays) or email to [email protected].
VERSION 2.0 (26112022)
BizChannel@CIMB
Self Service Password Reset & User ID unlock
For Hard Token (TS Token)
User is to follow the steps below:
Step 1 Step 2 Step 3 Step 4
Press and hold Enter 6-digit PIN and Press '1' (OTP) when An OTP will be
button to switch ON. 'SELECT" display on the generated.
press . screen.
888888 SELECT 999999
Step 5: Key in the OTP on Web and click ‘Continue’.
An Email Notification will be sent to user’s email address that registered with the Bank to continue the password
reset process. Follow instructions on the email.
For further enquiries, please contact our Business Call Centre at 1300 888 828 between 8am to 7pm from Monday to Friday or 8am to 5pm
on Saturday (excluding public holidays) or email to [email protected].
VERSION 2.0 (26112022)
