Mahesh Laxman Wagh

+91-84219 36455
[email protected]

PAN Card: AEOPW6326D

Professional Summary
 A competent professional with 5.8 years of experience in industry
 Having total 4.8 years of Experience in PEGA in Automobile, Banking & SA HRSD Domain Experience.
 Certification: CSSA 8.6, CSA 8.5
 Skills: - Pega 7x8x, Unix, SQL, Jira, Bamboo, Azure DevOps
 Roles: - Pega Development, Administration, Operations & Support.
 FW: Pega Smart Dispute for Issuer 8.8/23/24, Customer Service 8

 Experience in creating and implementing business processes utilizing PEGA PRPC.

 Pega 7x, 8x installation and configuration setup and support.
 Client facing lead role in L2 Production Support, Incident Handling and Prod Release management in Pega Applications.
 Deployments Code Sync up – Lower Env , PROD [BigBucket, Bamboo, UrbanCode-Deploy]
 Unix, DB and Infrastructure Administration, [ Wily Config, SMA, AES, PLA PegaBIX Setup.]
 JIRA Issue tracking, Task Allocation, Team management, Status tracking, Issue resolution
 RoyalTS- Windows Server Management (150+ servers) | SecureCRT- Linux Server Management (50+ Servers)
 Splunk – Alert Generation & Analysis, Venafi- Host & F5 Certificate Management.
 Basics of Unix/Powershell Scripting – Application Health Check Automation
 Monthly Patching Recycling of servers, Environment Health Check-ups SSL Certs Management
 ServiceNow- 1. UAM & Audit Support 2. Incidents 3. Change Request Management
 IBM HTTP web server (IHS) configuration & Websphere Liberty configuration.
 Interacting with onsite team members on requirement gathering, analysis, implementation, and unit testing.
 Followed the Jira, Confluence Life cycle in Sprint plans.

Work History
 Mar 2024-Present | Senior Associate – Pega | Synechron Digital Payments - Pune
 Mar 2022–Mar 2024 | Software Engineer – Pega | Bits in Glass -Pune
 Apr 2021–Mar 2022 | Software Engineer – Pega | Legato Health Technology – Bangalore
 Feb 2020–Apr 2021 | Software Engineer – Pega | New Vision Software Pvt. Ltd. - Pune
 Dec 2018–Dec 2019 | GAT – Operations | Mahindra & Mahindra - Pune
 May 2018–Dec 2018 | Internship - Sys Admin | ISKCON NVCC – Pune

PEGA Key Skills

 Data Model Rules (Data Page, Data T, Edit Input, Edit Validate, Field Value, Property)
 Decision Rules (Decision Table, Declare Trigger, When, Declare Expression, Declare on Change)
 Technical Rules (Activity, Binary file, Circumstance rules, Function Rules)
 User Interface rules (Control, Harness, Navigation, Portal, Section, and Paragraph)
 Security (Access Group, Privilege, Roles)
 Reports (Report Definition), Process (Case Type, Flow, Correspondence, Flow Action, Validate)
 Organization (Work Group, Work Basket, and Operator ID), Integration (Connect-REST, Service- REST, File Listener)
 Test Cases, SLA, Agents, Case management, Import/ Export Rule Feature, User Localization, Notifications.
 Flow, Data Transform, Data Types and Case Types, Troubleshoot and fixed post-production deployment issues,
 Debugging through Tracer, Clipboard, Live UI, Logs, engaged in stage testing to fix QA defects
 Pega Upgrade, Pega Env Setups and Support, Tomcat Installation,
 Followed the Jira, Confluence Life cycle in Sprint plans.

Synechron - Pune
March 2024 – Present
Software Sr Associate – Pega
1. ING Bank AUS - Pega Smart Dispute – Implementation 24
Project : PEGA SD Implementation
Client : ING Bank AUS
Role : Pega Developer
Duration : Mar 2024 – Present
Environment : PRPC8.8, PSD8/24

ING Smart Dispute application deals with cases of fraud and disputes raised by the customers and merchants. Based on the scheme of
the card i.e Visa or Mastercard different flow paths are taken to resolve the issue at hand.
Roles: -
 Pega Smart Dispute Implementation Team Member for AP region
 Updating status through daily stand-up calls.
 Working on SIT/UAT defects raised after the upgrade for MC and VISA flows
 Resolution of OOTB warnings captured by creating SR’s with Pega team.
 Implementing business logic using declare expressions, When rules, Report Definitions, Activities & Data Transforms.
 Worked on pgadmin to check for optimization issues and index.
 Worked intensively on User Interface, Sections and flow action rules.
 Severe, moderate guardrail fixes and implemented enhancement of various rules
 Resolution of OOTB warnings captured by creating SR’s with Pega team.
 Compliance rules changes & hotfix deployment.
 External Integration via Soap and Rest Service/APIs connectivity Testing and issue fixing –VISA,
 PROD NonProd JVM Recyclizing’s – On Prem & AWS
 PDC Monitoring, Log Analysis and performance Improvements/Guardrails/Compliance improvement
 Tech: Azure DevOps, Confluence, SNOW, AWS, PostgresSQL etc.

Bits in Glass - Pune

March 2022 – Present
Software Engineer – Pega
2. HSBC Pega Smart Dispute – Upgrade 8.6
Project : PEGA SD Upgrade
Client : HSBC
Role : Pega Developer + Support
Duration : Feb 2023 – Present
Environment : PEGA PRPC 7x -V8x

HSBC Smart Dispute application deals with cases of fraud and disputes raised by the customers and merchants. Based on the scheme
of the card i.e Visa or Mastercard different flow paths are taken to resolve the issue at hand. There are two markets UK and HK for
which different applications are used. The project involves the upgrade from Pega 7.4 to 8.8.
Roles: -
 Pega Upgrade Team Memaber for HK and UK markets
 Updating status through daily stand-up calls.
 Working on SIT/UAT defects raised after the upgrade for MC and VISA flows
 Resolution of OOTB warnings captured by creating SR’s with Pega team.
 Implementing business logic using declare expressions, When rules, Report Definitions, Activities & Data Transforms.
 Worked on pgadmin to check for optimization issues and index.
 Worked intensively on User Interface, Sections and flow action rules.
 Severe, moderate guardrail fixes and implemented enhancement of various rules
 Resolution of OOTB warnings captured by creating SR’s with Pega team.
 Compliance rules changes & hotfix deployment.
 External Integration via Soap and Rest Service/APIs connectivity Testing and issue fixing – Ethoca, VISA, MC
 PROD NonProd JVM Recyclizing’s – On Prem & AWS
 PDC Monitoring, Log Analysis and performance Improvements/Guardrails/Compliance improvement
 Tech: Jira, Confluence, SNOW, AWS, PostgresSQL etc.

3. UCRM App: Saudi Arabia / KSA - HRSD Ministry of Human Resources and Social Development -:
Project : CRM - UCRM
Client : Inovar
Role : Pega-Dev
 Duration : March 2022 – Jan 2023
Environment : PEGA PRPC V8x

The Ministry of HRSD Organizing the employment market through the implementation of the labor rules & regulations,
planning the human resources and developing it, in addition to, the settlement of labor disputes in the private sector. The Saudi
Ministry of HRSD Provides principal mechanisms to achieve an efficient and prosperous labor market and organized
recruitment of Foreign Worker. The Ministry is responsible to Manage structural abnormalities between national and foreign
workers.
UCRM Application is built for reporting complaints about various public issues. The key objective of the program is to
provide the unified application for all the needs of UCRM to serve the nation-wide citizens to raise the complaints regarding
ministry. The Application is accessible from multiple channels like web, mobile, Self-Service Portal and Call Center. The
Timelines to resolve the issues are stringent so the application uses effective communication at all stages.

Roles: -
 Analyzing the user requirements, modifying existing objects based on the requirement.
 Client Notification, Employee Notification
 External Integration via Soap and Rest. | Worked On localization based on user locale.
 Used Clipboard, Live UI and Tracer tools for debugging.
 Send Notification, email and phone message according to business requirements
 Developed Rules based on process to support business needs, expansion & improvements, Status reporting, Tracing,
 Involved in the Defect/Bugs fixing, unit testing.
 Debugging through Tracer, Clipboard, and Live UI etc.

Legato Health Technology – Bangalore

April 2021 – March 2022
Software Engineer – Pega

Anthem Next-Generation CRM Applications

Project : CRM- Appeals & Grievance & Solution
Central Client : Anthem Insurance
Role : Pega-Admin
Duration : April 2021 – March 2022
Environment : PEGA PRPC V8.4

The desktop service guides back-office associates through processes, making it easier for them to offer a better, frictionless
experience to Anthem’s customers. CRMs are given the right content, instructions, and links at the right time, reducing the
dependency on training & experience. SC intelligently centralizes & organizes data so that each customer service call is contextual
and exceptional.

Roles: -

• Worked as Client facing lead role in L2 Production Support, Incident Handling and Production Release management in Pega
Supported Application in Automobile Industry.
• Pega Product Creation and Rule-set Deployment, Pega Master Product creation & Deployment, Server side Pega Deployments,
Tomcat Installation, configuration and upgradation, tomcat tuning and pool management, Multiple tomcat instance creation
and configuration with inter communication management.
• Troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Live UI
• Report generation, Defect fixing, Hotfix installations, Status reporting, Tracing Connect SOAP failure
• Unix, DB and Infrastructure Administration, [ Wily Config, SMA, AES, PLA PegaBIX Setup.]
• Config of Oracle Flashback Data Archiver Process (FBDA), Introscope- Wily agent,
• Pega 7x, 8x installation and configuration setup and support.
• Deployments Code Sync up – Lower Env , PROD [BigBucket, Bamboo, UrbanCode-Deploy]
• JIRA Issue tracking, Task Allocation, Team management, Status tracking, Issue resolution
• RoyalTS- Windows Server Management (150+ servers) | SecureCRT- Linux Server Management (50+ Servers)
• Splunk – Alert Generation & Analysis, Venafi- Host & F5 Certificate Management.
• Unix/Powershell Scripting – Application Health Check Automation
• Monthly Patching Recycling of servers, Environment Health Check-ups SSL Certs Management
• ServiceNow- 1. UAM & Audit Support 2. Incidents 3. Change Request Management
• IBM HTTP web server (IHS) configuration & Websphere Liberty configuration.
 New Vision Software Pvt. Ltd. - Pune
Feb 2020 – April 2021
Software Engineer – Pega
SPS / PMF
Description :
The SPS / PMF, PDM are aimed at enhancing the provider’s data management and solution system throughUI enhancement,
various functional implementations and case management. Thus, enabling the effective provider solutions system

• Troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, Live UI
• Managing and syncing up parallel applications/ releases in multiple envt. Implement automated deployments using U-deploy
from scratch.
• Working on the ECR’s and defects in the TST environment, Perform Column Populator configuration and execution, Elastic
search configurations, Logs verification for all the applications, Log rollover configurations, BIX installations
• Creation of operator IDs/Workbaskets/Email listeners/Email accounts
• Worked closely with developers and Test teams to resolve the issues that arose during the deployments to different
environments.
• Carried Deployments and DB script executions on various environments.
• Setup and configure the continuous deployments using UCD and running automation.

Mahindra & Mahindra - Pune

Dec 2018 –Dec 2019
GAT – Operations
Project : MES
Client : M&M
Role : MES Operation Engineer
Duration : Dec 2018 – Dec 2019
Exposure to :- FANUC Robotics, PLC Designs, AutoCad

ISKCON NVCC – Pune

May 2018- Dec 2018
Internship - Systems Administrator
Client: - ISKCON IND Users
Project : System Administration
Client : ISKCON IND Users
Role :Admin
Duration : May 2018- Dec 2018
Environment : Windows 7, XP

• As an IT Support Engineer, I helped manage the daily internal helpdesk operations of a fast scaling start
upincluding internal desktop support of all laptops and desktops.
• Responsible for monitoring the active Jira help desk ticketing system and timely resolution of end user issues hardware
& software requests. Constantly working on documentation updates & special projects as assigned bythe IT manager.
• Supported a user base of 500+ employees both local and in remote locations in the India including remote offices-IND
• Installing, configuring & administering Win 2000 professional, Win 2000 / Win 2003 Enterprise Server. Creating
User Accounts, Configuring User Profiles, creating local and Global Groups, Managing Account andDomain
Controller, Configuring-Setups Printer, Modem, Scanner.
• Sharing Folders, Planning and Assigning NTFS Permissions. System Policies and, Hardware Profiles, Hard
DiskConfiguration for Fault Tolerance, Disk Mirroring and Backup the Data using BACKUP Devices, Networking using
TCP/IP and Related Services like DNS, WINS, RAS (Remote Access Services)
Personal Details: -
 Date of Birth :13-Sep-1995
 Marital Status : Married
 Language : Marathi, Hindi, English.
 Passport : S7935328
 PAN : AEOPW6326D
 Address: - 1. GGD VOICE, Vadgaon Bk, Pune 411041 | 2. Shani Shingnapur- Ahmednagar 414105

Academic Details: -

Sr. No. Std. Institute University Year Per

1 BE- Prod Sinhgad College of Engineering, Vadgaon- Pune Pune University 2017 72.72
New Arts, Science & Commerce College Maharashtra
2 HSC 2013 63.18
Ahmednagar State Board
New English School Mula Karkhana, Maharashtra
3 SCC 2011 81.27
Sonai-Ahmednagar State Board

Declaration: -

I hereby declare that the information furnished above is true to the best of my knowledge.

Sincerely,
Mahesh Wagh