Amanda Pasquale
716-697-3036
[email protected]
SUMMARY
I am an experienced senior business analyst with 14 years in the Property & Casualty industry. My
specialty lies in gathering requirements for Claims software development, collaborating with clients,
stakeholders, and developers to create and improve software. By building rapport and translating
between technical and business terms, I foster an open and honest atmosphere where concerns can be
aired and better resolutions are achieved. Adept at using creativity and innovation to generate effective
solutions to complex issues. Lean Six Sigma Green Belt, Agile, and Waterfall trained.
TECHNICAL SKILLS
Microsoft Excel (10+ years)
Microsoft PowerPoint (10+ years)
Microsoft Word (10+ years)
Lean Six Sigma (8 years)
Guidewire (5 years)
Software Testing (5 years)
Writing software requirements (5 years)
Visio (5 years)
JIRA
Confluence
Rally
Scrum
Agile
Waterfall
Experience
SEPTEMBER 2021 – DECEMBER 2022
BUSINESS ANALYST, THE HARTFORD
Guidewire Claims System process and systems changes.
Responsible for analysis, updating requirements, and testing
Worked with both call center and online claims
MAY 2021 – To AUGUST 2021
SENIOR BUSINESS ANALYST, IAT INSURANCE
Duck Creek Claims System Process And Systems Changes
Liaison between the business and development team
Completed analysis, created requirements, presented to business stakeholders.
AUGUST 2019 – To APRIL 2021
Sensitivity: Confidential
LEAN SIX SIGMA BLACK BELT CANDIDATE, GEICO
Guidewire Claims System process and systems changes.
Responsible for identifying and correcting gaps in processes for injury claims using Lean Six
Sigma methodology.
Responsible for onboarding associates, monitoring performance, coaching, and training.
Utilization of Artificial Intelligence software including Optical Character Recognition, Robotic
Process Automation, and predictive modeling.
Train Lean Six Sigma courses to associates and management.
DECEMBER 2016 – To JULY 2019
LEAD BUSINESS ANALYST, GEICO
Guidewire Claims System business analyst
Led teams to create new processes and modify existing processes for both internal and external
customers from creating business requirements to validating successful releases utilizing Agile
methodology
Responsible for onboarding associates, monitoring performance, coaching, and training.
Communicated with IT partners and business stakeholders including users, regional
management, and corporate management.
FEBRUARY 2016 – To DECEMBER 2016
SENIOR BUSINESS ANALYST, GEICO
Guidewire Claims System business analyst
Acted as Subject Matter Expert on multiple claims processes.
Created requirements to meet business and customer needs. Worked with IT on decomposition
of requirements and development utilizing Agile methodology.
Acted as liaison between business stakeholders and IT utilizing Agile methodology.
Utilized Six Sigma Methodology and obtained a Green Belt Certification through my employer.
JUNE 2008 – To JANUARY 2016
CLAIMS, GEICO
Claims Service Representative June 2008-October 2009. Secured loss reports and handled
property damage claims.
Telephone Claims Representative I. November 2009-June 2010. Investigated coverage, disputed
and unresolved liability, and first party medical claims.
Telephone Claims Representative II. July 2010-December 2011. Handled Bodily Injury claims
outside of litigation. Top rated in my position.
Continuing Unit Examiner. January 2012-September 2013. Handled severe Bodily Injury claims
and litigation files. Top rated in my position.
Senior Continuing Unit Examiner. September 2013-January 2016. Handled litigation, severe
injury claims, complex coverage issues, Bad Faith Handling, and Excess Verdicts. Obtained
insight into handling commercial losses. Top rated in my position.
EDUCATION
2
Sensitivity: Confidential
MAY 2008
BACHELORS DEGREE IN POLITICAL SCIENCE & BACHELORS DEGREE IN FRENCH LANGUAGE AND
LITERATURE, STATE UNIVERSITY OF NEW YORK AT FREDONIA
Graduated Magna Cum Laude
Student Association Representative
FRENCH CLUB PRESIDENT
DESIGNATIONS
CPCU
Chartered Property Casualty Underwriter
CTFL
Certified Tester, Foundation Level
AINS
Associates in General Insurance
3
Sensitivity: Confidential
