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ABOUT THE PROJECT

The 'Online Restaurant Management and Delivery System' is designed to streamline restaurant operations by allowing customers to order food and make reservations online, thus enhancing user experience and operational efficiency. It addresses the inefficiencies of manual processes in existing systems, such as long wait times and limited visibility, by automating data handling and providing instant transaction confirmations. The system aims to improve customer satisfaction and drive business growth for restaurants through its user-friendly interface and convenient access.

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fatimaraja1258
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10 views4 pages

ABOUT THE PROJECT

The 'Online Restaurant Management and Delivery System' is designed to streamline restaurant operations by allowing customers to order food and make reservations online, thus enhancing user experience and operational efficiency. It addresses the inefficiencies of manual processes in existing systems, such as long wait times and limited visibility, by automating data handling and providing instant transaction confirmations. The system aims to improve customer satisfaction and drive business growth for restaurants through its user-friendly interface and convenient access.

Uploaded by

fatimaraja1258
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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ABOUT THE PROJECT:

The project titled "Online Restaurant Management and Delivery System" is a


Relational Database Management Project. It provides for ordering food online from
the restaurant and customers can make reservation to the restaurant. The database
holds all the user details, order details and the related item information. The
database is updated for each transaction and is accessed through the admin login.
It also allows new users to sign up and add their details into the database.

LITERATURE SURVEY:

Existing Method

The existing method of restaurant management and delivery system requires the user
to call the restaurant to book the tables or order food. The overall user
experience can be long and laborious and at times even unsatisfactory.

Proposed Technique

The proposed system of online restaurant management and delivery system provides
the user an online interface where the user can book the tables based on their
preference of date and time. It also allows users to choose and order food which
will be delivered by a recognized food delivery partner. All the data is updated at
the backend with the transaction and the transaction can be viewed by the user at
the user page.

With our "Online Restaurant Management and Delivery System," we're making dining
out (or staying in!) a breeze. Say goodbye to long phone calls and hello to a
simpler, more convenient way to enjoy delicious food.
Online Restaurant Management and Delivery System

Introduction:
The "Online Restaurant Management and Delivery System" is a revolutionary project
aimed at modernizing the traditional dining experience by leveraging technology to
streamline restaurant operations and enhance customer satisfaction. With the
increasing demand for convenience and efficiency in the food service industry, this
project seeks to provide customers with a seamless online platform for making
reservations, placing orders, and tracking their transactions. By eliminating the
inefficiencies of manual processes and phone-based interactions, the system aims to
revolutionize the way customers interact with restaurants and food delivery
services.

Existing System:

Manual Handling of Data:


Problem: In the existing system, restaurant staff manually handle customer details,
reservations, and orders. This manual process is prone to errors, duplication of
effort, and inefficiencies. Staff may struggle to keep track of multiple
reservations and orders simultaneously, leading to confusion and mistakes.
Impact: Manual data handling increases the risk of inaccuracies, such as double
bookings or incorrect order entries. This can result in customer dissatisfaction,
lost revenue, and reputational damage for the restaurant.

Long Wait Times and Inconvenience:


Problem: Customers often experience long wait times when placing orders or making
reservations over the phone. They may need to wait in a queue or navigate through
complex phone menus before reaching a staff member. This process is time-consuming
and inconvenient for both customers and restaurant staff.
Impact: Long wait times frustrate customers and deter them from patronizing the
restaurant. It leads to a poor customer experience and may result in lost business
opportunities for the restaurant.

Limited Visibility and Communication:


Problem: Customers have limited visibility into the status of their reservations or
orders. They must rely on restaurant staff to provide updates, which may not always
be accurate or timely. This lack of transparency and communication can lead to
uncertainty and dissatisfaction among customers.
Impact: Customers feel anxious and unsure about the status of their reservations or
orders, leading to frustration and dissatisfaction. It erodes trust in the
restaurant's service and may discourage repeat business or positive word-of-mouth
recommendations.

Proposed System:

Automation of Processes:
Solution: The proposed system automates the handling of customer details,
reservations, and orders. By digitizing these processes, it eliminates the need for
manual data entry and reduces the risk of errors and inefficiencies. Customers can
make reservations and place orders online through a user-friendly interface,
streamlining the entire process.
Impact: Automation improves accuracy, efficiency, and productivity for restaurant
staff. It minimizes the likelihood of errors and ensures a smoother experience for
customers. By freeing up staff time from manual tasks, they can focus on delivering
better service and enhancing the overall dining experience.

Instantaneous Transactions and Visibility:


Solution:
The proposed system provides customers with immediate visibility into their order
or reservation details upon completion of the transaction. After placing an order
or making a reservation, customers can instantly view the relevant order or
reservation details on their user interface. This information is readily available
for customers to reference and provides them with assurance that their request has
been successfully processed.
Impact:
This feature boosts customer confidence by providing instant confirmation of their
transactions. Customers feel reassured and empowered, leading to increased
satisfaction. It also reduces the need for manual follow-up, enhancing efficiency
for restaurant staff. Overall, it fosters smoother communication and a more
seamless dining experience.

Convenience and Accessibility:


Solution: The proposed system offers customers the convenience of making
reservations and placing orders online from the comfort of their homes or mobile
devices. The user-friendly interface provides easy access to menu items,
reservation slots, and order tracking features, enhancing convenience and
accessibility for customers.
Impact: Online access improves accessibility for customers, especially those with
busy schedules or limited mobility. It eliminates the need for phone calls and
reduces wait times, resulting in a more efficient and convenient experience.
Customers appreciate the convenience and flexibility offered by the online
platform, leading to higher satisfaction and loyalty.

By addressing the shortcomings of the manual method in the existing system and
implementing innovative solutions in the proposed system, the "Online Restaurant
Management and Delivery System" aims to revolutionize the dining experience for
customers and restaurant staff alike. Through automation, and enhanced convenience,
the system seeks to improve operational efficiency, increase customer satisfaction,
and drive business growth for the restaurant.

Requirements and Analysis:

Functional Requirements:

User Registration and Login System:


CUSTOMERs should be able to register by providing their email, phone number,
password, name, and address.
A customer can have more than one phone numbers.
Upon registration, a unique customer ID is generated for the customer.
After registration, customers should be able to log in securely using their
credentials.

Home Delivery Ordering:


Registered customers should be able to browse the MENU and select items for home
delivery.
MENU have attributes such as menu id, code, name, price and description of the food
items available.
Each menu item can have multiple descriptions highlighting different aspects of the
dish, such as ingredients, dietary information (e.g., vegan, gluten-free), and
preparation style.
There can be an item in the menu which is not ordered by any of the customers.
One customer can order many items from the menu, and one item from the menu can be
ordered by many customers.
Customers should be able to place orders, specifying the quantity of each item.
Orders are saved with order date and time. A total of the order will be calculated.

Table Reservation System:


Customers should have the option to make a RESERVATION. They can reserve a table at
the restaurant.
They should be able to specify the reservation date, time, and the number of
people.
A unique reservation id is generated for each reservation.
There can be a customer who only wants to make a reservation and when he will go to
the restaurant, he will give order to the waiter there.
There can also be a customer who do not want to reserve a table in the restaurant
instead he wants to make an order so that the food can be delivered to his home.
Each reserved table must belong to a particular customer.
One customer can make many reservations, but one reservation belongs to one
customer only.

Non-Functional Requirements:

Security:
User passwords should be securely stored.

Usability:
The user interface should be intuitive and easy to navigate for customers.

Performance:
The system should handle simultaneous user interactions efficiently, ensuring
smooth operation even during peak hours.

Scalability:
The system should be designed to accommodate a growing number of customers, orders,
and reservations without compromising performance.

Conclusion:
With our "Online Restaurant Management and Delivery System," we're making dining
out (or staying in!) a breeze. Say goodbye to long phone calls and hello to a
simpler, more convenient way to enjoy delicious food.

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