STANDARD OPERATING PROCEDURE (SOP)

CEILING LIGHT CLEANING

 Document DHM SFM – Standard Operating Procedure for Ceiling light
Name: cleaning process
Document
DHM-SOP-SFM- 004 Version: 00
Number:
Process
Satyanand Battala Date of Release: 28/11/22
Owner:
Document Internal ✘
PROCEDURE Document Origin:
Type: External

Distribution: DHM RETAIL RELATIONSHIP

Departmen
Name Designation Signature Date
t
Satyanand
Prepared by: AFM FM
Battala
Reviewed Hani Ahmed
SFM FM
by: Ibrahim
Haitham
Approved GM
Abdelsalam FM
by: Operations

REVISION HISTORY

Date Pages Description of Reviewed Approved

Revision Revised By
Released Affected Changes By By

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SOP | DHM-SOP-SFM-004| PAGE NO. 2/7

TABLE OF CONTENTS

1. Introduction...........................................................4
2. Scope.....................................................................4
3. Definitions..............................................................4
4. Abbreviation...........................................................4
5. Applicability...........................................................4
5.0.1 Business Function..............................................................................................4
5.0.2 Geography..........................................................................................................4
6. Process Flowchart...................................................4
7. Key Performance Indicators....................................7

LIST OF TABLES
Table 1:Abbreviation.................................................................................................................4

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1. Introduction
Geared towards maintenance management excellence, The Dubai Hills Mall Soft FM
continuously improves facility wide maintenance and operation to ensure that essential
Ceiling light cleaning process is always cleaned and presentable.

2. Scope
This Document is produced to establish the requirements of Standard Operating
Procedure for Ceiling light cleaning process. All retailers shall abide by the procedure
contained within this SOP..

3. Definitions
Provision for Ceiling light cleaning process

4. Abbreviation
Table 1:Abbreviation

Abbreviation Full form

DHM Dubai Hills Mall

SFM Soft Facilities Management

SOP Standard Operating procedure

RRD Retail relationship Department

MS Method Statement

QHSE Quality Health Safety

Environment

5. Applicability
5.0.1 Business Function

DHM – RRD

5.0.2 Geography
Dubai Hills Mall

6. Process Flowchart

PERSONNEL
Cleaner
INVOLVED:
Supervisor has to conduct Toolbox talk/ Scope of work/ Work method
RESPONSIBILIT statement/COSHH for the activates and workplace Hazard
IES: Supervisor will issue work permit Authorized by AFM.

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 Sign Board
TOOLS & Microfiber Cloth
EQUIPMENT All purpose Cleaner
Ladder

Risk Assessment
BICSC
REFERENCE COSHH
DOCUMENTS Method statement
Material Safety Data sheet

Hand Gloves
Face Mask
PPE Safety Googles
Safety Shoes
Reflector Jackets

RISK
ASSESSMENT AGFS-QHSE-RAR-DHM-SS-019
Ref. No.

LICENCES /
PERMITS /
CERTIFICATES
General work permit
(External / Client
/ Municipality/
AGFS permits)

COSHH (Ref
Follow the SOP,MSDS & COSH assessment
MSDS / COSHH
Assessment)
Supervisor will conduct Brief/ conduct toolbox talk to Operatives
CONTROL before starting of the task
MEASURES Suitable training for the cleaners

SEQUENCE OF
Pre - condition
OPERATION
(Pre-  Only trained and competent person must do the task
Commencement  Supervisor/In charge shall conduct TBT prior to start of the task
/ In Process &  Buddy system must be followed
Post Operation
activities)

SEQUENCE OF Method of Work

OPERATION
 Wash the hands with clean water.
(Pre
 Wear the Personal Protective Equipment's (hand gloves, face
Commencement
mask , safety shoes & Reflector Jackets if required).
/ In Process &  Proceed to the cleaning area with the required Equipment’s
Post Operation  Place the ladder(A-type) appropriately in the required place
activities)  Wipe with the Dust Feather Duster completely.
 Apply the chemical agent (All purpose) into the Microfiber
cloth(Green).
 Start to wipe from the corner side of the light ,and completely

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 wipe the light.
 Remove the Personal Protective Equipment’s and wash the
hands properly

ENVIRONMENT
AL: ASPECTS
(storage,
Any waste materials shall be collected and disposed as per
handling & environmental regulations.
disposal of
chemicals /
waste)

 Tool box talk,

 Risk assessment
REFERENCE /  Method statement
ATTACHMENTS  Work permit
: Certificates  Risk Assessment briefing
 Attendance sheet of work method statement

 Provide a safe and comfortable visual environment.

LIGHTING:  Ensure the safety of people so that hazards are visible and well
Provide details lit
of how the  Safe access to and from the workplace
workplace will  Safe performance of tasks
be suitable lit.

 Adequate supply of cool and safe drinking water at convenient

places in the workplace
 Adequate and suitable washing facilities provided
 Free from contamination and preferably from the water supply
bottled water dispensers
WELFARE:  Clean, comfortable and hygienic place for meals separate from
Detail facilities, the work area available
location and  Properly equipped first‐aid kits available with a full list of
availability contents
 Trained first‐aider available at all times and on each floor of the
site.
 Distribution of work hours

EMERGENCY
ARRANGEMEN Emergency Response Plan
TS:  Only trained and competent person will do the task
Detail what  Follow the written procedure available at all the sites to
people must do escalate the accident/incident
should a serious  Rescuer, First Aider
incident / event  Traffic reroutes
occur; reference
to an Rescue Team in case of emergency
Emergency
Plan.
For confined

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space working
detail the
sequence of exit
and /or rescue Emergency Contact nos.
(Rescue Plan)  Emergency Contact no- 800 AGFS
 Civil Defence – 997
 Police – 999
 Ambulance – 998
 DHM Hotline - 04445043
 Asst. Facilities Manager - 0557828369
 QHSE Officer – 0521058743, 0569159435
 Executive – 0552074659

EMERGENCY  Follow specific evacuation procedures, including routes and

ARRANGEMEN exits.
 Remain calm
TS:  Get outside quickly and safely.
Detail what  Identify your closest emergency exits
people must do  Do not use elevator while fire evacuation
should a serious  Facilitate exercises to practice evacuate plan.
incident / event  Trained personnel so they can fulfil their roles and
responsibilities.
occur; reference  Coordinate emergency planning with public emergency
to an services to stabilize incidents involving the hazards at your
Emergency facility.
Plan.  Remove yourself from danger.
For confined  Keep emergency phone numbers posted
 Your emergency plan should have an assembly place to gather
space working once you've evacuated the building.
detail the
sequence of exit
and /or rescue
(Rescue Plan)

7. Key Performance Indicators

Sl. Objective Area of Scoring Measure Target Responsibil
No Objective Range ity
SFM/OPERATIONS

To ensure cleaning
inspection is carried out by Not
Adherence
1 SFM team for Ceiling light 0-4 measura SFM
to reactive
cleaning process best ble
practice

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