Strengthening Ethical Valuesand Accountability in Local Governance: Citizen-Led Strategies in The Greater Kigezi Sub-Region of Uganda
Strengthening Ethical Valuesand Accountability in Local Governance: Citizen-Led Strategies in The Greater Kigezi Sub-Region of Uganda
13(03), 341-350
                                          Article DOI:10.21474/IJAR01/20572
                                     DOI URL: http://dx.doi.org/10.21474/IJAR01/20572
                                                 RESEARCH ARTICLE
      STRENGTHENING ETHICAL VALUESAND ACCOUNTABILITY IN LOCAL GOVERNANCE:
         CITIZEN-LED STRATEGIES IN THE GREATER KIGEZI SUB-REGION OF UGANDA
   Abel Mucunguzi1, Mesharch Walto Katusimeh1, Chrysostom Oketch1, Robert Kakuru2 and Macklean
                                                   Ahabwe3
1. Department of Governance, Faculty of Social Sciences, Kabale University.
2. Kick Corruption Out of Uganda.
3. Faculty of Humanities and Social Sciences, Ibanda University.
……………………………………………………………………………………………………....
Manuscript Info Abstract
…………………….       ………………………………………………………………
Manuscript History                                Concerns persist regarding the effectiveness of ethical and
Received: 10 January 2025                         accountability systems in public administration in Uganda. Addressing
Final Accepted: 14 February 2025                  these challenges requires examining the role of citizens in promoting
Published: March 2025                             ethics and accountability in public service delivery and exploring the
                                                  strategies to strengthen ethical values and accountability in local
Key words:-
Citizens, Ethics, Accountability, Local           governments.This study sought to establish the role of citizens in
Governments and Uganda                            enhancing ethics and accountability in public service delivery and to
                                                  explore strategies for promoting ethical values which inturn can
                                                  strengthen accountability mechanisms in local governments. The study
                                                  was guided by the following research questions: What is the role of
                                                  citizens in enhancing ethics and accountability in public service
                                                  delivery? What strategies can help promote sound ethical values so as
                                                  to strengthen accountability mechanisms in local governments?The
                                                  methodology combined both qualitative and quantitative approaches
                                                  that includedsurveys and interviewswith local government technical
                                                  and political officials as well community leaders. Findings reveal that
                                                  while local government initiatives often fall short in involving citizens
                                                  adequately, empowering communities through education, sensitization
                                                  and active participation in decision-making processes is identified as a
                                                  key strategy for fostering ethical values and reinforcing accountability
                                                  in local governance. The study also underscores the importance of
                                                  reducing bureaucratic inefficiencies and enhancing collaboration
                                                  between local governments and civil society organizations. In
                                                  conclusion, the study advocates for strengthening citizen engagement
                                                  mechanisms, promoting transparency, and addressing structural barriers
                                                  that hinder accountability in Uganda‟s local governance systems.
                                                  Recommendations focus on: empowering citizens to combat
                                                  corruption;strengthening political accountability in local governments;
                                                  limiting the use of discretionary powers; salary review and
                                                  harmonization; adopting the Malaysian anti-Corruption model and
                                                  reviewing institutional frameworks for fighting corruption.
                                                  "© 2025 by the Author(s). Published by IJAR under CC BY 4.0. Unrestricted use allowed
                                                  with credit to the author."
……………………………………………………………………………………………………....
Introduction:-
Ethics is a branch of philosophy that studies ideal human behavior and ways of well-being, providing a systematic
approach to understanding, analyzing, and distinguishing matters of right and wrong, good and bad, and
relationships among sentient beings (Sharma et al 2023). Ethical determinations are applied through formal theories,
approaches, and codes of conduct developed for professions and religious bodies. The meanings of related concepts
have varied over time. For example, Aristotle believed that ideal behaviors were practices leading to eudemonia (a
high level of happiness or well-being), whereas Emmanuel Kant argued that ideal behavior involved acting in
accordance with one‟s duty (Steven et al. 2014). For Kant, well-being meant having the freedom to exercise
autonomy, being treated with dignity, and thinking rationally (Rich, 2016).
Dubnick (2005) traces the origins of the concept of accountability to the emergence of royal legal traditions in
England before the rise of the modern bureaucratic state. Mulgan (2003) and Bovens (2005) acknowledge this
history but argue that for a long time, accountability was primarily used in financial accounting. It gained broader
significance with the New Public Management (NPM) reforms of the 1980s. Initially embedded within the idea of
responsibility, accountability later became an independent concept, even outweighing responsibility in importance
and scope (Sinclair 1995; Mulgan 2000). As a moral issue, accountability requires the exercise of ethical virtue,
which has been a central theme in intellectual thought since ancient times. Ethics is regarded as a set of moral
principles guiding good and bad conduct (Freedman, 2002). The need for high ethical standards has been widely
recognized, with Confucius advocating for „the way‟ (Hansen, 2007), emphasizing compassion and open-
heartedness.
From the 1990s many developing countries instituted a variety of reforms to revitalize their public sectors as a way
of responding to the demands for effective and efficient service delivery by citizens and donor agencies. The most
striking public administration reform was the adoption of the decentralization system of public administration by
many countries of the developing world. According to Faguet (2003) and Martinez-Vazquez and McNab (2003), the
decentralization system of public administration gained a lot of momentum to the extent that 80% of developing
countries had pursued decentralization policy by the year 2000. Okidi and Guloba (2006) define decentralization as
the transfer of planning, decision making and administrative authority from the central government to the local
government a view earlier echoed by Prud‟homme (2003) who voiced that decentralization entails a system of
government in which power is granted to local authorities or a process by which governance is moved from a
centralized to a decentralized administrative system.
In Uganda, decentralization took shape in 1986 following the ascendance of the National Resistance Movement
(NRM) to power (Mucunguzi, 2010). Prior to this, the country‟s administrative machinery had been weakened by
political crises, including military rule (1971–1979), short-lived governments (1979–1980), disputed elections
(1980), and civil war (1981–1986). The new government initiated decentralization by establishing local councils at
district, sub-county, parish, and village levels to promote local empowerment and improved service delivery. These
reforms were reinforced by the Local Councils Statute (1993), the Constitution (1995) and the Local Governments
Act (1997), which transferred political, fiscal, and administrative authority to local governments. Local governments
gained the power to levy taxes, pass development plans and budgets, deliver public services, and make byelaws.
Meanwhile, the central government retained functions related to policy formulation, technical support, and service
inspection (Nsibambi, 1998).
The decentralization policy aimed to promote ethical and accountable governance by empowering local
governments to manage their own affairs (Nshakira et al 2024). It sought to transfer power to local governments,
reduce the workload on central government officials, enhance citizen participation in decision-making, and achieve
good governance. Additionally, it aimed to improve accountability and effectiveness in service delivery, foster local
ownership of programs, free local managers from central constraints, enhance financial resource collection, and
strengthen councils' capacities to plan and manage services.
From 1997, public service agencies at the local level were expected to adopt private-sector management techniques,
modernize public administration through information and communication technologies, and strengthen transparency
and accountability in procurement and financial management. Capacity-building initiatives were introduced to
reinforce public servant ethics (Katusiimeh et al., 2024). The Leadership Code Act (2002) was enacted to enforce
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ethical conduct among public leaders by requiring them to declare incomes, assets, and liabilities while establishing
an accountability enforcement mechanism.
Despite these efforts, concerns persist regarding the effectiveness of ethical and accountability systems in public
administrationin Uganda (Mesharch et al. 2022). Reports indicate weaknesses among public servants in local
governments, affecting service delivery despite increased financial resources (Basheka, 2014; Grossman
&Michelitch, 2014; Olok&Ssentongo, 2020; Buye, 2021; Galukande-Kiganda et al., 2022; Mucunguzi&Katabaazi,
2023; Katusiimeh et al., 2024; Mucunguzi, 2024). Addressing these challenges requires examining the role of
citizens in promoting ethics and accountability in public service delivery and exploring strategies to strengthen
ethical values in local governments.
This study seeks to establish the role of citizens in enhancing ethics and accountability in public service delivery and
to explore strategies for promoting ethical values and strengthening accountability mechanisms in local
governments. The key research questions guiding the study are: What is the role of citizens in enhancing ethics and
accountability in public service delivery? What strategies can help promote sound ethical values so as to strengthen
accountability mechanisms in local governments?
Methodology:-
The study employed a mixed-methods approach, integrating both quantitative and qualitative research
methodologies within a descriptive research design. The quantitative approach facilitated the collection of structured
data from local government authorities in the selected districts responsible for accountability. These respondents
included district councilors for political accountability, bureaucrats for administrative accountability, and officials
from finance departments for financial accountability. The qualitative approach was used to obtain in-depth insights
from key informants, including district chairpersons, district speakers and their deputies, resident district
commissioners (RDCs) and their deputies, chief administrative officers (CAOs), chief finance officers (CFOs),
heads of departments (HODs), and district-based civil society leaders.
The research was conducted in the Greater Kigezi Sub-Region, covering the districts of Kabale, Rukiga, Rubanda,
Kanungu, and Kisoro. The study targeted three key categories of respondents: technical officials, political leaders
and community representatives. The key informants included five district chairpersons, five district speakers, five
deputy district speakers, five RDCs or their deputies, five CAOs, twenty-five HODs and five CFOs (sourced from
Local Government staffing lists). The survey respondents, who were randomly selected, included ninety-eight
district councilors (from Local Council Registers), three hundred ninety-four technical staff (from Local government
staffing lists) and one hundred accessible community membersthat icluded civil society leaders, district internal
security Officers (DISOs), sub-county internal security officers (GISOs), leaders of youth, women, and People with
Disabilities (PWDs), councils and religious leaders.
The study employed probability sampling in selecting local government respondents (both political and technical
staff) to ensure representativeness. Non-probability sampling (purposive sampling) was used to identify key
informants with expertise in ethics and accountability.
Data analysis involved both quantitative and qualitative techniques. Quantitative data collected through structured
questionnaires were analyzed using Statistical Package for the Social Sciences (SPSS), which facilitated descriptive
and statistical analysis. Descriptive statistics such as frequencies, percentages, means, and standard deviations were
used to summarize the data. Qualitative data obtained through key informant interviews were analyzed thematically.
Responses were transcribed, coded, and categorized into emerging themes to provide deeper insights into
governance, ethics, and accountability in local governments. Direct quotes from participants were used to support
key findings.
To ensure ethical research processes, the study adhered to established research ethics guidelines. Prior to data
collection, ethical approval was obtained from the Kabale University Research Ethics Committee (REC). Informed
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consent was sought from all participants, who were assured of their right to voluntary participation and the option to
withdraw at any stage without any consequences. Anonymity and confidentiality were maintained by ensuring that
responses were not linked to specific individuals. The collected data were securely stored and used solely for
academic purposes. Furthermore, efforts were made to minimize bias and maintain objectivity throughout the
research process.
This section presents findings based on responses from technical staff regarding the role of citizens in enhancing
ethics and accountability in public service delivery, as illustrated in Table 1.
The data reveals that technical staff generally believe that citizens demand accountability from their elected leaders
(Mean = 2.34), suggesting that public participation in governance is significant. However, uncertainty exists
regarding whether citizens demand accountability from technical staff (Mean = 2.62) and whether they are fully
aware of their rights to demand services (Mean = 3.00).
The study also shows mixed perceptions on the government's role in positioning citizens at the forefront of fighting
corruption (Mean = 3.17), with concerns that local people resort to bribery to access services (Mean = 2.62).
Similarly, findings indicate skepticism about whether local governments involve citizens in planning and budgeting
sessions (Mean = 2.63) and accountability meetings (Mean = 3.19).
Overall, these findings suggest that while some citizens engage in accountability processes, their involvement in
fighting corruption is not well institutionalized. Local governments must strengthen their mechanisms to empower
citizens in demanding transparency and ethical governance. As one senior technical official observed "Citizens play
a crucial role in demanding accountability, but many still lack awareness of their rights and the avenues available to
report misconduct. Strengthening public sensitization and ensuring citizen participation in planning and budgeting
processes will enhance transparency and service delivery".
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Political Leaders’ Responses on the Role of Citizens in Enhancing Ethics and Accountability in Public Service
Delivery
This section presents findings based on responses from political leaders regarding the role of citizens in enhancing
ethics and accountability in public service delivery, as presented in Table 2.
Political leaders perceive that citizens hold elected officials accountable (Mean = 2.20), reinforcing the notion that
civic engagement is strong at the political level. However, their ability to hold technical staff accountable is seen as
weaker (Mean = 2.52).
Moreover, findings indicate that corruption remains a challenge, with citizens often bribing local leaders to access
services (Mean = 2.21). Some progress is observed as citizens report public officers soliciting bribes (Mean = 2.40)
indicating a level of civic empowerment.
On the other hand, uncertainty prevails regarding whether citizens are fully aware of how to demand services (Mean
= 2.63) and whether government and local authorities have empowered them in anti-corruption efforts (Means =
3.15 and 3.10, respectively). This suggests that while there is some citizen engagement, there is still a significant gap
in institutional support to enhance their role in ethics and accountability within local governance.
According to one chairperson local council V, "Citizens can be willing to demand accountability but are not
knowledgeable and some have less confidence to challenge leaders. Without proper sensitization and support from
government institutions, their role in fighting corruption remains limited”.
Strategies for Promoting Sound Ethical Values in order to Strengthen Accountability Mechanisms in Local
Governments
The second objective of this study was to devise strategies for promoting sound ethical values to strengthen
accountability mechanisms in local governments. Three categories of respondents – communityleaders, technical
staff, and political staff (councilors) – were requested to provide their suggestions. Their responses are presented
below.
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Table 3:- Community Leaders' Responses on Strategies for Promoting Ethical Values.
                                                          SA     A      NS      DK            SD              Std
Strategies for Promoting Ethical Values                                                                Mean
                                                          (%)    (%) (%)        (%)           (%)             Dev.
Empower citizens for effective accountability             60.1   25.9 8.7       4.6           0.8      1.60   0.884
Sensitize citizens on their roles and responsibilities    56.3   26.6 8.7       6.8           1.5      1.70   0.989
Reduce bureaucracies in anti-corruption efforts           41.8   37.3 12.5      4.9           3.4      1.90   1.020
Instill good morals in society to fight corruption        46.8   36.1 12.2      3.4           1.5      1.76   0.901
Recognize the link between collapsed societal values and
                                                          46.8   33.8 12.5      3.0           3.8      1.83 1.010
corruption
Source: Primary Data, 2023
Community leaders strongly agreed that empowering citizens is the most critical strategy (Mean = 1.60). They
highlighted that empowered citizens are better equipped to understand local government operations and hold their
leaders accountable. Sensitization of citizens (Mean = 1.70) was also emphasized, as a lack of awareness of rights
and responsibilities often hinders accountability efforts. Indeed according to one community leader who also
doubles as a religious leader, "an informed and empowered community is our first line of defense against corruption.
When citizens understand their rights and responsibilities, they ensure leaders remain accountable".Furthermore,
they stressed the importance of instilling good morals (Mean = 1.76) and revisiting societal values to combat
corruption (Mean = 1.83).One key respondent, a head teacher of a primary school emphasized “the need to introduce
the subject of ethics, molarity and citizenship as a key examinable subject at the primary school level to instill good
morals and patriotism”. Additionally, respondents pointed out that the multiple bureaucracies involved in anti-
corruption efforts can create inefficiencies (Mean = 1.90) leading to a lack of clear accountability.
Table 4:- Technical Staff Responses on Strategies for Promoting Ethical Values.
                                                              SA     A      NS         DK      SD             Std
Strategies for Promoting Ethical Values                                                                Mean
                                                              (%)    (%) (%)           (%)     (%)            Dev.
Empower citizens for effective accountability                 61.8 29.9 2.8            3.6     2.0     1.54   0.872
Sensitize citizens on their roles and responsibilities        59.4 31.9 6.8            1.6     0.4     1.51   0.728
Reduce bureaucracies in anti-corruption efforts               47.4 34.7 12.4           4.0     1.6     1.77   0.924
Instill good morals in society to fight corruption            50.2 33.1 13.9           2.0     0.8     1.70   0.840
Recognize the link between collapsed societal values and
                                                              52.6 27.5 12.0           3.2     4.8     1.80 1.080
corruption
Source: Primary Data, 2023
Technical staff respondents reinforced the earlier findings, emphasizing the importance of citizen empowerment
(Mean = 1.54) and sensitization (Mean = 1.51). They also recognized the inefficiencies created by multiple
bureaucracies (Mean = 1.77) and stressed the need to instill moral values in society (Mean = 1.70). Furthermore,
they highlighted the role of societal values in shaping ethical behavior (Mean = 1.80). This finding aligns well with
views from one senior local government technical official. This is what he had to say when asked about the
strategies for enhancing ethical values and accountability"When citizens are well-informed and empowered, they
become watchdogs of public resources, making it harder for corruption to thrive. Strengthening moral values and
reducing bureaucratic red tape are equally critical in fostering accountability".
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Councilors' Responses
Table 5 presents the perspectives of councilors on strategies for promoting ethical values and accountability in local
governments.
Councilors echoed similar sentiments as the other groups, emphasizing citizen empowerment (Mean = 1.71) and
sensitization (Mean = 1.68) as key strategies. They also acknowledged the need to streamline bureaucracies (Mean =
1.74) and the importance of moral values in fostering ethical behavior (Mean = 1.69). The role of societal values in
mitigating corruption was also recognized (Mean = 1.78. These quantitative findings are completed by the
qualitative findings from interviews. According to one local councilor “empowering citizens with knowledge and
resources is the most effective way to ensure accountability in our local governments. When people understand their
roles and demand transparency, leaders are compelled to act ethically".
Discussions:-
Role of Citizens in Enhancing Ethics and Accountability in the Public Sector
Study findings indicate that local citizens play a significant role in demanding accountability from their elected
leaders, and civil society organizations have empowered communities in the fight against corruption. This
engagement suggests a promising future for anti-corruption efforts, as local citizens frequently interact with service
providers and can hold them accountable.
However, the findings also reveal a critical gap: citizens are generally unable to demand accountability from
technical staff. Unlike political leaders, technical staff operate with less public scrutiny, either due to limited
interaction with citizens or the lack of public knowledge on how to hold them accountable. Consequently, this leaves
communities vulnerable to unregulated decision-making by technical personnel.
Furthermore, the government has not adequately positioned citizens at the center of anti-corruption efforts. Instead,
the fight against corruption is largely driven by institutional mechanisms, sidelining the potential contributions of
citizens. This exclusion partly explains the persistence of corruption, as many citizens do not clearly understand
their role in curbing unethical practices. As a result, instances of bribery and misconduct often go unreported, as
people are unaware of their responsibilities in promoting ethical governance.
The study also highlights the lack of citizen involvement in planning and budgetary processes at the local
government level. Many citizens are neither invited to planning and accountability meetings nor informed about
budget allocations for public services in their communities. This information gap prevents them from effectively
monitoring the implementation of government programs and tracking public expenditures.
These findings suggest a systemic failure in integrating citizens into governance and accountability initiatives. These
findings are in line with studies done by Kakumba (2010); Mwesigwa (2021); and Kanyamurwa (2023).
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for their actions. However, for empowerment to be meaningful, it must go beyond rhetoric and be supported by
institutional frameworks that facilitate citizen engagement in governance processes.
Sensitization emerged as the second most effective strategy for promoting ethics and accountability. The findings
suggest that a significant number of citizens fail to demand accountability not because they are unwilling, but
because they lack awareness of their rights and responsibilities. This gap highlights the importance of targeted civic
education programs that demystify governance processes and provide citizens with the tools to actively participate in
oversight. Local governments, civil society organizations, and the media can play a critical role in bridging this
knowledge gap by disseminating information on budget allocations, service delivery expectations, and complaint
mechanisms. Additionally, leveraging technology – such as mobile-based reporting platforms and social media –
can enhance citizen engagement and real-time monitoring of public service delivery.
The erosion of societal values was frequently cited as a root cause of unethical practices and corruption in local
governance. Participants emphasized that fostering a culture of integrity must begin at an early age, with schools and
religious institutions playing a central role in instilling moral values. Ethical leadership training for public officials,
community leaders, and youth organizations can further reinforce the importance of honesty, responsibility and
public service ethics. Furthermore, introducing rewards and recognition for whistleblowers and exemplary leaders
who uphold integrity can serve as an incentive for ethical behavior in local governance.
Another key finding points to inefficiencies in the existing anti-corruption framework due to bureaucratic
redundancies. Uganda has multiple oversight bodies – including the Inspectorate of Government (IGG), the Auditor
General (AG), the Criminal Investigations Directorate (CID), the State House Anti-Corruption Unit, the Anti-
Corruption Court, and the Public Accounts Committee (PAC) – each tasked with addressing corruption. While these
institutions play a critical role, the overlap in mandates has created bottlenecks and inefficiencies in enforcement.
Study participants recommended streamlining these agencies to eliminate duplication of efforts and improvement of
coordination. Assigning clear roles and responsibilities to each institution would enhance accountability
mechanisms, ensuring faster investigation and prosecution of corruption cases.
Several strategies have been identified as crucial in promoting sound ethical values and accountability in local
governments. These strategies include citizen empowerment, sensitization, and instilling of good morals within
society. Of these, citizen empowerment is the most effective. Empowering citizens enhances their capacity to
comprehend local government operations, enabling them to hold their leaders accountable. However, the fight
against corruption and the improvement of accountability measures are also hindered by bureaucratic complexities.
Streamlining anti-corruption agencies by reducing role duplication is critical to advancing ethics and accountability
in Uganda‟s public administration.
Recommendations:-
Based on the findings and lessons learned from this study, the following recommendations are proposed:
1. Strengthening Political Accountability in Local Governments
Local government councilors and other elected officials should regularly update citizens on the proceedings of
council meetings. This will help keep the public informed about developments within their local governments,
enabling them to hold their leaders accountable. Additionally, the Ministry of Local Government should play a
central role in building the capacity of local government councilors, ensuring they are equipped to effectively
monitor government projects and align them with approved budgets. Currently, many councilors lack the ability to
understand and track project implementation and financial allocations.
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In sum, empowering citizens, streamlining anti-corruption institutions, and fostering transparency and accountability
are vital steps towards reducing corruption and enhancing good governance in Uganda‟s public sector. The active
participation of citizens, alongside reforms in institutional frameworks and policies, is essential in ensuring
sustainable improvements in ethical conduct and accountability at all levels of government.
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