NAME: Phani Priyanka Mukkam

Salesforce Developer/Administrator
PHONE: +44 7888266279
EMAIL: [email protected]

Professional Summary:

 Having around 4 years of Salesforce.com experience as Salesforce Developer, administrator, and

support. Have good working knowledge in salesforce.com database using SOQL & SOSL queries
using Force.com Explorer.
 Extensively worked on Sales, Service, Financial and Marketing Cloud, Cpq projects
 Well Experienced in building Visual Force Pages, Visual Force Custom Controllers/ Components,
Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards and
Custom Tabs.
 Experience working with salesforce.com sandbox and production environments.
 Extensive experience in designing, creating, and maintaining Salesforce.com Workflow Rules like
Time dependent workflows and Field Updates, Approvals, Email Templates (HTML & Visual Force
Templates).
 Experience in Designing, creating, and modifying the product options, quote templates, flows,
guided selling, price rules and Data migration.
 Experienced in Force.com Apex Classes, Apex Triggers, Integration, Web Services, Visual force, and
Force.com API, CPQ.
 Use component events and public methods to enable communication between tightly coupled Web
components.
 Use Lightning Data Service to read and write custom object data in Lightning Web Component.
 Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs,
custom reports, report folders, report extractions to various formats, design of Visual Force Pages,
Dashboards.
 Worked on Field Service Lightning to manage the domains, Service level Understandings.
 Created lightning actions, lightning apps, and lightning components using the Salesforce Lightning
framework. Used the Aura framework and Salesforce Lightning Design System (SLDS).
 Created lighting pages from lighting app builder.
 Hands on experience in using design resource and SVG resource in lightning
 Hands on experience in creating Lightning custom tab
 Worked on creating lightning components and connecting parent and child lightning components
 Worked on Einstein Analytics reports and Dashboard and Salesforce for outlook.
 Hands On experience in writing Triggers and Trigger handler within Governor limits.
 Experience in creating Visualforce Pages with custom and standard controllers.
 Hands on Writing Batch classes and writing Scheduled Batch Apex.
 Used Data loader for data management in force.com platform.
 Surface Lightning web components in Lightning App Builder, Lightning Experience, and a Lightning
application.
 Excellent understanding of Salesforce.com in terms of Organization hierarchy, Roles, Profiles,
Users, object level security, field level security, record level security and sharing rules.
 Extensive experience of automating complex business processes using declarative features such
as workflows, approval process, dynamic approval process, sharing rules and validation rules.
 Experience in working with Crystal Reports server to generate several charts and reports using data
present in Salesforce.
 Experience in writing the wrapper classes, batch classes and webservices callouts.
 Experience in installing and using App Exchange managed packages.
 Good Experience in web languages like HTML, CSS, Java script, XML etc.
 Experience in integrating Ssalesforce with external systems
 Highly motivated, ability to work independently, organized and results oriented with excellent
interpersonal, communication and presentation skills with capability of adapting to new and fast
changing technologies.
 Implementing custom formulas, Data Import, and managing data based on business requirements.
 Good experience with application migration and deploying salesforce components across various
components using Fore.com Ant migration tool, Force.com IDE and Changesets.
 Provided customers with best-practice solutions as related to Salesforce.com and CRM.
 Used Force.com Enterprise, Partner Web services API for integrating external applications with
salesforce.
 Strong experience with ETL activities like data migration, data cleansing using Data Loader, Excel
Connector, and Informatica tools.
 Have excellent communication and strong interpersonal skills with the ability to interact with end-
users, managers, and technical personnel.
 Worked with both SOAP (XML), REST (JSON) and Streaming API Integration architecture.
 Also worked with the Asynchronous Apex Programming using Batch Apex, Future Annotations
Controllers, and Queue-able Apex.
 End to End migration of Salesforce Classic to Lightning and Experience in Lightning Experience
Rollouts, designing custom lightning components and making the classical VF Pages LDS Responsive
 High-level deployment activities by using Froce.com, Eclipse, Change sets and ANT tools from
sandbox to production and sandbox to sandbox.

Technical Skills:

Lightning Experience Salesforce Lightning Design System, Server-side Controllers Lightning

Components, Aura Framework, JavaScript Controllers, Visual Workflow,
Process Builder, Lightning App Builder.
SFDC Apex, Visualforce, Force.com IDE, SOQL, SOSL, Reports and Dashboards,
Analytic Snapshots Triggers, Apex Data Loader, Components, Controllers,
Custom/ Standard Objects, Custom Objects, Web services, Force.com IDE,
Force.com Explorer, Eclipse Plug-in, Outlook Express, Data Loader, Excel
 Connector, RIVA, Lightning Sync Chatter, App Exchange.

Database Oracle 10g/ 9i, SQL Server 2005/2008, My SQL, MongoDB, PostgreSQL.
Programming SQL, PL/SQL, C, C++, Java, Apex, Visualforce
Languages
Web Technologies HTML, CSS, JavaScript, Dreamweaver and XML
Operating Systems Windows 10, Red hat, UNIX, and MS-DOS
Servers & Other Tools Web logic, Websphere6, APPTUS-CPQ

Eduction and Certifications:

 Bachelor of Engineering in ECE, JNTU University, Anantapur, India (2015 – 2019).

 Masters in data Analytics, DE Montfort university, UK-(2021 – 2022)
 Certified Salesforce Platform Developer I certification

Professional Experience

Client: Rogers Communications Feb 2022 - Present

Salesforce Developer

Responsibilities:
 Worked with the user group for requirement gathering throughout planning and implementation.
 Implemented the requirements on Salesforce.com platform and CPQ.
 Created many app pages, home pages integrating the custom components for salesforce lightning
and salesforce1 mobile app. Developed Salesforce.com custom application using Apex, Visual force
and AppExchange.
 Implement Force.com solutions that adhere to platform best practices and perform peer code
reviews. Typical Force.com implementations include custom platform development (Apex,
Visualforce), integrations with back office systems like Oracle NetSuite (often using middleware
tools) and Use of force.com sites.
 Created new User Accounts and assigned Profiles as per their role in role hierarchy.
 Defined Org wide default to restrict access from users.
 Customized Page layouts for Standard/Custom objects and assigned Record Types.
 Created Data Validation rules and Formulas as per business requirement.
 Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases,
Campaigns, Reports, and Dashboards.
 Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
 Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
 Created and used Email templates in HTML and Visual Force.
 Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into
salesforce.com, checking for the correctness of the data.
 Responsible for client-management, advanced business analysis for CRM & BI Domain.
 Was a part of the team to create strong business cases supported by compelling value
propositionsand demonstrate how customers can benefit by deploying Salesforce.com solution

Environment: Saleforce.com platform, Lightning Components, Apex, CRM, Visual Force Pages, Data
Loader, App Exchange, and HTML.

Client: Home Depot April 2021 –Jan 2022

Salesforce Developer

Responsibilities:
 Designed, developed and deployed Apex Classes, Controller Classes, Batch Apex and Apex Triggers
for various functional needs in the application. Implemented the requirements on Salesforce.com
platform.
 Designed and developed Applications on Force.com Platform in Salesforce.com environment with
Apex programming language and Visual-Force pages as user interface.
 Created new User Accounts and assigned Profiles as per their role in role hierarchy.
 Written validation rules and worked with rollup-summary and cross-object formula fields.
 Debugged Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute
Governors and Limits.
 Written test classes to maintain the overall code coverage.
 Used the sandbox for testing and migrated the code to the deployment instance after testing using
change sets.
 Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email
Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
 Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data
quality and integrity.
 Created reports for visual force pages and worked with scheduled reports as well.
 Experience in data migration using Import wizard, Apex Data Loader and other integration tools like
Jitter Bit, Excel Connector Add-in as well.

Environment: Saleforce.com, Force.com Platform, Apex Classes, Visualforce pages, Jitter bit,
controllers, custom objects, custom tabs, Java, workflow & approvals, reports, security controls, Eclipse
IDE, WSDL.
Client: HCL Technologies Aug 2019 – March 2021
Salesforce Admin

Responsibilities:
 Configured users, groups, roles, permissions, and profiles as per business requirements.
 Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Reports,
Cases, Campaigns, and Dashboards.
 Implemented profiles, field-level security, and audit trail setup.
 Customized page layouts for multiple standard and custom objects.
 Created Data Validation Formulas and rules as per the business requirements.
 Created the workflows for automated lead routing, lead escalation, alerts, and custom plans.
 Created various reports such as summary reports, charts, dashboards, matrix reports, and set up
report folders to authenticate users based on their profiles.
 Developed Apex classes and Triggers.
 Provided the training to the internal business users to use the application and develop their custom
reports.
 Supported data migration activities for migrating data from various business centers and business
center users with the support of Saleforce.com
 Implemented Anonymous Batch and Scheduled Apex.
 Integrated the Rest Web Services API for extracting the data from external systems to display in the
pages of salesforce.com.
 Load/Manage the data using Apex Data Loader and excel Connector.

Environment: Salesforce, Apex, Visual Force, Force.com IDE, Triggers, Workflows, Validations, SQL
Server 2005, Windows Server 2003, Web services, SOSL, SOQL.