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populate 6 fields on Incident service now

The document contains a script for a ServiceNow client-side function that populates three fields based on the caller's information when a change occurs. It utilizes GlideAjax to fetch the caller's email, manager details, and location details from a Script Include named 'IncidentCaller'. Additionally, it includes UI action code to populate more fields related to incidents and group membership for the caller.

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iamehtesham0901
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5 views

populate 6 fields on Incident service now

The document contains a script for a ServiceNow client-side function that populates three fields based on the caller's information when a change occurs. It utilizes GlideAjax to fetch the caller's email, manager details, and location details from a Script Include named 'IncidentCaller'. Additionally, it includes UI action code to populate more fields related to incidents and group membership for the caller.

Uploaded by

iamehtesham0901
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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== On Change Client Script to populate 3 fields from script only

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

var ga = new GlideAjax('IncidentCaller');

ga.addParam("sysparm_name" ,"getEmail");

ga.addParam('callerId',newValue);

ga.getXMLAnswer(callback);

function callback(res){

var ans = res.toString().trim();

g_form.setValue("u_f1", ans);

var ga1 = new GlideAjax('IncidentCaller')

ga1.addParam('sysparm_name','callerDetail');

ga1.addParam('callerId',newValue);

ga1.getXMLAnswer(callback1);

function callback1(ress){

var answ = ress.toString().trim();

g_form.setValue("u_f2", answ);

var ga2 = new GlideAjax('IncidentCaller')

ga2.addParam('sysparm_name','managerDetail');

ga2.addParam('callerId',newValue);

ga2.getXMLAnswer(callback2);

function callback2(response){

var answer = response.toString().trim();

g_form.setValue("u_f3", answer);

}
== Script Include for populating 3 fields which will be populating on clicking UI action

var IncidentCaller = Class.create();

IncidentCaller.prototype = Object.extendsObject(AbstractAjaxProcessor, {

getEmail : function(){

var id = this.getParameter("callerId");

var gr = new GlideRecord('sys_user');

gr.addQuery('sys_id' , id);

gr.query();

if(gr.next()){

var email_manager = gr.manager.email;

var email_caller = gr.email;

var str_rtn = "Caller's Email is "+email_caller +"Manager's Email is "+email_manager;

return str_rtn;

},

managerDetail : function(){

var id = this.getParameter("callerId");

var gr = new GlideRecord('sys_user');

gr.addQuery('sys_id' , id);

gr.query();

if(gr.next()){

// var loc = gr.manager.location;

var m_city = gr.manager.location.city;

var m_country = gr.manager.location.country;

var m_zip = gr.manager.location.zip;

// var lGr = new GlideRecord('cmn_location');

// lGr.addQuery('location')

var str = "Manager's City is "+m_city+"Country is "+m_country+"Zip is "+m_zip;


return str;

},

callerDetail : function(){

var id = this.getParameter("callerId");

var gr = new GlideRecord('sys_user');

gr.addQuery('sys_id', id);

gr.query();

if(gr.next()){

var c_city = gr.location.city;

var c_country = gr.location.country;

var c_zip = gr.location.zip;

var str = "Caller's City is "+c_city +" Country is "+c_country+"Zip is "+c_zip;

return str;

},

incidentsByUser : function(){

var details = " ";

var id = this.getParameter('callerId');

var incGr = new GlideRecord('incident');

incGr.addQuery('caller_id', id );

incGr.query();

while(incGr.next()){

details += incGr.number.toString() + " : " + incGr.short_description.toString() + " , ";

return details;

},
callerInGroup : function(){

var id = this.getParameter('callerId');

var ans = " ";

var grGr = new GlideRecord('sys_user_grmember');

grGr.addQuery('user' , id);

grGr.query();

while(grGr.next()){

ans = ans + grGr.group.name.toString() + ",";

return ans;

},

userIsAssigned : function(){

var id = this.getParameter('callerId');

var ans = " ";

var usGr = new GlideRecord('incident');

usGr.addQuery('assigned_to',id);

usGr.query();

while(usGr.next()){

ans = ans + usGr.number.toString() + ",";

return ans;

},

type: 'IncidentCaller'

});
== UI Action Demo
== Execute Function Code

function execute(){

var ga = new GlideAjax('IncidentCaller');

ga.addParam('sysparm_name','incidentsByUser');

ga.addParam('callerId',g_form.getValue("caller_id"));

ga.getXMLAnswer(callback);

function callback(response){

////var ans = response.responseXML.documentElement.getAttribute("ans");

// var tojson = JSON.parse(ans);

//console.log(tojson);

console.log(response);

g_form.setValue("u_f4",response);

var ga1 = new GlideAjax('IncidentCaller');

ga1.addParam('sysparm_name' , 'callerInGroup');

ga1.addParam('callerId' , g_form.getValue('caller_id'));

ga1.getXMLAnswer(callback1);

function callback1(res){

//var answer = res;

//console.log( answer);

g_form.setValue('u_f5', res);

var ga2 = new GlideAjax('IncidentCaller');

ga2.addParam('sysparm_name', 'userIsAssigned');

ga2.addParam('callerId', g_form.getValue('caller_id'));

ga2.getXMLAnswer(callback2);

function callback2(resp){

g_form.setValue('u_f6' , resp);

}
}

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