Team Penguin
Farzana Rahman Maisha Mehnaz
Noshin Akther Tonny Sadia Islam Mumu
Team
Current Scenario & Problem Analysis Penguin
Bangladesh’s first and largest, leading online
travel agency
300,000+ direct loyal customer base with More than
80% Month-over-Month transactions
250+ employees with 60+ Tech-team members
Rich and Largest Inventory (Visa processing, flight,
hotel, holiday packages, medical tourism
Strong Digital and Offline Media Presence.
Problems ShareTrip
faces:
Lack of AI implementation
No real-time tracking No globalization
Slow and inefficient refund
Liquidity issues
and reissue processes
Team
The Big Idea Penguin
Travel Smarter, Not Harder
ShareTrip believes in providing lightning-fast bookings, seamless experiences,
and smart solutions that keep your journey smooth and hassle -free.
Instant Intelligent Hassle-Free Transparent
With just a few Smart technology No more waiting Clear pricing,
clicks, travel tailors every option for weeks policies & real-
plans are according to needs, Automated
confirmed in time updates for
making each journey refund/reissue
seconds. trust &
system ensures
smoother and more quick- money confidence
personalized. back
Team
Detail of Idea Penguin
Detailed tutorial on proper understanding of
Real-time tracking & notification of refund, reissue
Sharetrip technical changes for both GenZ &
& void ensuring transparency
Millenials
Multi-language & multi-currency integration
Ensuring fail-proof, efficient AI-driven support
• Chatbot support
• fast refund processing via AI-based customer
analysis by identifying loyal customer Load balancing for equal interface traffic
• Automated refund amount calculation distribution to optimize system
• Automatic availability booking option during
flight cancellation & 1-click rebooking
• Automated Reissue suggestion and 1-click
Creating Sharetrip refund pool to process faster
rebooking transaction( Refund pool is a designated bank
account of Sharetrip, maintained with sufficient
capital)
Team
Implementation Strategy
Penguin
Creating ShareTrip Refund Real-time tracking & Load balancing for equal
Pool to process faster notification of refund, reissue & interface traffic distribution
transcation void to optimize system
Develop a unified
Create a Platform set up a Load
refund Pool Integrate ShareTrip,
negotiate & Balancer
Airline & Payment APIs Enable Auto
partner with Hybrid database
Identify loyal Airlines Scalling
with timestamps
customers Real-time updates with Optimize
Automated tracking timeline Database
Refund Implement
Push, email & SMS
Monitor & Processing caching
alerts via FCM Secure APIs with
optimize for Use Smart
authentication &
sustainable, risk- Routing
Deploy, monitor encryption
free operations
& maintain.
Team
Implementation Strategy Penguin
Chatbot Support→ GPT chatbot
provides context-aware response
Implement RAG with using user history.
GPT-4
Automated Refund Calculation → Uses AI
Use transaction & user history agent with function calling and explain
for enhanced responses the cost breakdown to the user.
AI Automated Reissue → Fetch availability →
Retrieve real-time data from
AI finds better alternatives → notifies →
Vector Database IMPLEMENTATION User selects → Instant reissue.
Optimize with prompt design &
information indexing Fast Refund Processing → AI prioritizes
refunds based on user history & loyalty
Deploy multi-agent system for
independent & collaborative task Automated availability of booking→ Detects flight
handling. cancellations → Finds alternatives → Notifies users
→ Prioritizes loyal customers → 1-click rebooking or
instant refund
Team
Penguin
client request for refund
on partial and full
refundable tickets
Ticket Reissue request
AI calculator dispaly the
Refund transaction is
amount to user and send
completed
request to sharetrip client inputs the
changed date
Airline processes and sharetrip verify user
issues the refund value
Scenario1 : credibility for refund and
analyze their history &
Scenario 2: AI predict lowest fare of
to the Refund Pool in 25-
30 days Refund issue points using AI Reissue ticket at that closer date
upon accepting, send
transaction transcript
request to bank to issue
with proper email is sent client chooses a
the amount from refund
to airlines from sharetrip AI calculator displays ticket of better offer
pool
the amount to be added
client received money in or subtracted
1-2 days .
Team
Timeline
Penguin
MONTHS 1 2 3 4 5 6 7 8 9 10 11 12
TASKS
API Integration with GDS and
Team A Team A Team A Team A
TEAM A Direct API
TECHNICAL
TEAM Identifying airlines that prefer GDS
Team B Team B Team B Team B
or API and create policy accordingly
Data collection,prediction algo, Team Team
Team A
pre-cache, AI chatbot(using RAG) A A
Supplying data of user,history,
Team Team
TEAM B policies of airlines, trends in Team B
B B
different season
LEGAL
TEAM Automation (refund, reissue,void) Team A Team A
Special contract with banks &
Team B Team B
airlines for timely renewal.
Devolpoment and testing Team A Team A Team A
Trainings of technical members Team B Team B Team B
Team
Market and Competitor Analysis Penguin
No real-time updates Real-time refund
of refund and reissue Slow and reissue
request processing monitoring
Opportunities
time Engaging vast amount of
Sharetri
travelers to travel seamlessly AI
Weakness p
Complex refund with strong customer-centric support
and reissue innovations and globalization
process Refund
pool for Multi-
faster language
language Lack of Industry Growth transaction insertion
barrier refund pool In Bangladesh, consumers are
increasingly using digital
platforms, which will facilitate the
market adoption of Sharetrip's
Challenges
Target Market intelligent technology.
Maintaining
Frequent
communication between
travelers
airlines and bank
Corporate
clients
Team
Feasibility Analysis Penguin
Financial Market
Feasibility Feasibility
Proven API & AI One-time investment, Growing demand for
solutions high returns automation
Integrate airline APIs for real- Direct API & AI cut agent Customers expect instant
time booking & refunds. fees, reducing costs. refunds & AI-driven support
AI automates support & Faster processing boosts Automated rebooking
recommendations customer retention. gives a competitive edge.
Cloud infrastructure ensures Refund pool enhances AI-powered self-service
scalability & security. trust, driving revenue is the future of travel.
Team
Risk Assessment &Mitigation
Penguin
Strategy
Employee assignment
Notifying for choosing system
Discrepancy in API
and asking at a regular time
case of high fare Communication
permission interval and
difference Error
maintaining tast
manually
AI powered Glitch Fraud AI powered
refund Detection and fraud
eligibility Security Risk detection
checker High-Risk
Refund API/Server
Case Downtime
Hybrid
refund model Load
balancing
Team
Penguin
Timeline
Devolpoment Trainings of technical
and testing 4 4 members
10-12th
Automation (refund, months Special contract with
reissue,void) 3 3 banks & airlines for
timely renewal.
Data
8-10th
months Supplying data of
collection,prediction user,history, policies of
algo, pre-cache, AI 2 airlines, trends in
chatbot(using RAG) 5-7th months 2 different season
3-4th months Identifying
API Integration 1
with GDS and Team A Team B 1 airlines that
prefer GDS or
Direct API (Technical ) API and create
(Legal )
policy accoringly
Detail of Idea
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Current Scenario
ShareTrip Offer
We Have
• Flight, hotel, holiday packages, Medical
Tourism, Visa processing shopping • 300,000+ direct customer base
• Installment based payments • State-of-the-Art Technology
• More than 80% Month-over-Month (MoM)
• ST Pay mobile payment platform
transactions indicates loyal customer base
• Travel insurance, baggage protection,
• Strong Digital and Offline Media Presence.
travel loans, EMI facilities
• Multiple In-house Communication Tools
• Tailored advice
• Rich and Largest Inventory.
• Refund guard for non-refundable ticket Assets
of ShareTrip
Website
1.85M+ Avg. Monthly Trafficm
Mobile App
40.8K+ Daily Active Users
1.6M+ App Downloads
1.22M+ Monthly Active Users
Social Media
45.3M+ Avg. Monthly Impression
720K+ Social Media Followers
4.24M+ Avg. Monthly Engagement
Current Scenario &
Problem Analysis Problems
ShareTrip faces
Slow and inefficient refund and
reissue processes
• Bangladesh’s first and largest, leading No real-time tracking
online travel agency
• 300,000+ direct loyal customer base with
Liquidity issues
More than 80% Month-over-Month
transactions
• 250+ employees with 60+ Tech-team
Lack of AI implementation
members
• Strong Digital and Offline Media Presence.
No globalization
• Rich and Largest Inventory (Visa
processing, flight, hotel, holiday packages,
medical tourism
