INTERNSHIP REPORT

Internship code-MPCE-015
Duration-

Location- Mudasar Parwaiz Hospital

Course code-MAPC (clinical psychology)
NAME-
Enrollment no.-
Ph no.-
Email id-
Study centre-

Regional centre-

Indira Gandhi National Open University (IGNOU)

Maidan Garhi, New Delhi – 110068
 TABLE OF CONTENTS

APPENDIX-I DECLARATION ..................................................................................................2

APPENDIX-II FORMAT FOR REFERENCE LETTER ............................................................ 3
APPENDIX-III CONSENT LETTER (Agency Supervisor) .......................................................4
APPENDIX-IV RECORD OF VISITS/ACTIVITIES: ............................................................... 5
APPENDIX-V EVALUATION SCHEME FOR INTERNSHIP— (AGENCY SUPERVISOR)
....................................................................................................................................................10
APPENDIX-VI EVALUATION SCHEME FOR INTERNSHIP (ACADEMIC
COUNSELLOR) ........................................................................................................................11
APPENDIX-VII EVALUATION SCHEME FOR INTERNSHIP (EXTERNAL EXAMINER)
....................................................................................................................................................12
APPENDIX-VIII CERTIFICATE ............................................................................................. 13
ORGANIZATION PROFILE ....................................................................................................15
Case Study-1: Anxiety Management ......................................................................................... 17
Case Study-2: Child Behavioral Issues ......................................................................................28
Case Study-3: Grief Support ......................................................................................................28
Case Study 4: PTSD Treatment .................................................................................................28
Case Study 5: Childhood Trauma .............................................................................................. 28
Case Study 6: Social Isolation in Elderly Patients .....................................................................28
Case Study 7: Family Dynamics ................................................................................................ 28
Case Study 8: Art Therapy .........................................................................................................28
Case Study 9: Coping Mechanisms ........................................................................................... 28
Case Study 10: Anger Management........................................................................................... 28

1
APPENDIX-I DECLARATION

I Ms./Mr./Dr. ......................................................................... hereby declare that I am a

Learner of M.A. Psychology (Part II), January/ July _____ year, at the Study Centre

Code __________ Regional Centre ________ and I want to do my Internship (MPCE-

015) at __________________________________ on my own free will. I will adhere to

the standards of the organization and display professionalism during my internship.

Signature of the Learner: Date:

Name of the Learner: Place:

Enrollment No.:

2
APPENDIX-II FORMAT FOR REFERENCE LETTER
Date:

To,

Mudasar Parwaiz Hospital

Rajouri, Jammu and Kashmir

Dear Sir/ Madam,

This is state that Mr./ Ms. ____________________________________________,

Enrollment No. ___________________is a student of IGNOU and is presently
pursuing MA in Psychology from __________ Regional_________
Centre_________________________________, Study
Centre_____________________. As a part of MA Psychology programme he/ she has
to carryout internship (MPCE 015) for 240 hours. You are requested to kindly provide
him/her with permission to undergo internship at your esteemed organization.

You are also requested to assign one supervisor under whom the learner will carry out
his/her internship. The supervisor will also have to evaluate the learner as per the given
criteria.

Yours faithfully,

Academic Counsellor/Study-Centre Coordinator

/Regional Director

3
APPENDIX-III CONSENT LETTER (Agency Supervisor)

This is to certify that the internship in MPCE-015 for the partial fulfillment of MAPC
Programme of IGNOU will be carried out by Mr./Mrs. _______________________
Enrollment No._____________________, under my supervision.

(Signature)

Name of the Agency Supervisor:

Designation:

Address:

Date:

4
APPENDIX-IV RECORD OF VISITS/ACTIVITIES:
Date Time From To Place Nature of Work Name and
Duration Visited Signature of
Concerned
Authority
6 hours 9:00 3:00 Mudasar Assisted in patient
AM PM Parwaiz intake and initial
Hospital psychological
assessments.
6 hours 9:00 3:00 Mudasar Observed family
AM PM Parwaiz therapy sessions
Hospital with a licensed
psychologist.
6 hours 9:00 3:00 Mudasar Conducted
AM PM Parwaiz research on
Hospital treatment
outcomes for
anxiety disorders.
6 hours 9:00 3:00 Mudasar Participated in
AM PM Parwaiz group therapy for
Hospital depression
management.
6 hours 9:00 3:00 Mudasar Assisted with
AM PM Parwaiz intake forms and
Hospital provided support
to new patients.
6 hours 9:00 3:00 Mudasar Shadowed a
AM PM Parwaiz clinical
Hospital psychologist
during cognitive-
behavioral therapy
sessions.
6 hours 9:00 3:00 Mudasar Conducted a
AM PM Parwaiz workshop on stress
Hospital relief techniques
for patients.
6 hours 9:00 3:00 Mudasar Assisted in
AM PM Parwaiz compiling patient
Hospital feedback on
therapy
effectiveness.
6 hours 9:00 3:00 Mudasar Participated in
AM PM Parwaiz staff meetings
Hospital discussing patient
care strategies.

5
6 hours 9:00 3:00 Mudasar Assisted in
AM PM Parwaiz developing
Hospital treatment plans for
patients with
PTSD.
6 hours 9:00 3:00 Mudasar Conducted
AM PM Parwaiz assessments for
Hospital children with
behavioral issues.
6 hours 9:00 3:00 Mudasar Led a support
AM PM Parwaiz group for
Hospital individuals coping
with grief.
6 hours 9:00 3:00 Mudasar Assisted in crisis
AM PM Parwaiz intervention for
Hospital high-risk patients.
6 hours 9:00 3:00 Mudasar Reviewed
AM PM Parwaiz literature on the
Hospital impact of social
support on mental
health.
6 hours 9:00 3:00 Mudasar Supported
AM PM Parwaiz individual therapy
Hospital sessions focusing
on anxiety
management.
6 hours 9:00 3:00 Mudasar Observed
AM PM Parwaiz therapeutic play
Hospital sessions with
children.
6 hours 9:00 3:00 Mudasar Assisted in the
AM PM Parwaiz development of
Hospital educational
materials for
patients.
6 hours 9:00 3:00 Mudasar Facilitated
AM PM Parwaiz mindfulness
Hospital exercises in a
group setting.
6 hours 9:00 3:00 Mudasar Collected
AM PM Parwaiz qualitative data
Hospital through patient
interviews for
research.

6
6 hours 9:00 3:00 Mudasar Developed a
AM PM Parwaiz resource guide for
Hospital coping with
mental health
issues.
6 hours 9:00 3:00 Mudasar Assisted with
AM PM Parwaiz patient follow-ups
Hospital and feedback
collection.
6 hours 9:00 3:00 Mudasar Participated in
AM PM Parwaiz multidisciplinary
Hospital team discussions
regarding patient
treatment.
6 hours 9:00 3:00 Mudasar Conducted
AM PM Parwaiz relaxation
Hospital techniques
sessions for
patients.
6 hours 9:00 3:00 Mudasar Assisted in
AM PM Parwaiz preparing for
Hospital community mental
health outreach
programs.
6 hours 9:00 3:00 Mudasar Observed
AM PM Parwaiz psychometric
Hospital assessments
conducted by a
psychologist.
6 hours 9:00 3:00 Mudasar Provided
AM PM Parwaiz assistance during
Hospital psychiatric
evaluations for
inpatient care.
6 hours 9:00 3:00 Mudasar Developed a
AM PM Parwaiz presentation on the
Hospital benefits of art
therapy.
6 hours 9:00 3:00 Mudasar Conducted a
AM PM Parwaiz workshop on
Hospital coping strategies
for PTSD.
6 hours 9:00 3:00 Mudasar Assisted in a
AM PM Parwaiz community
Hospital workshop on

7
 mental health
awareness.
6 hours 9:00 3:00 Mudasar Facilitated
AM PM Parwaiz discussions on the
Hospital role of family in
mental health
recovery.
6 hours 9:00 3:00 Mudasar Engaged in a case
AM PM Parwaiz study discussion
Hospital focusing on
childhood trauma.
6 hours 9:00 3:00 Mudasar Assisted in
AM PM Parwaiz preparing
Hospital discharge
summaries for
patients.
6 hours 9:00 3:00 Mudasar Led a seminar on
AM PM Parwaiz the importance of
Hospital mental health in
schools.
6 hours 9:00 3:00 Mudasar Participated in
AM PM Parwaiz role-playing
Hospital scenarios to
practice
therapeutic
techniques.
6 hours 9:00 3:00 Mudasar Conducted a case
AM PM Parwaiz study on the
Hospital effects of social
isolation in elderly
patients.
6 hours 9:00 3:00 Mudasar Assisted in
AM PM Parwaiz preparing
Hospital educational
materials on
coping with
anxiety.
6 hours 9:00 3:00 Mudasar Engaged in
AM PM Parwaiz discussions about
Hospital the ethical
considerations in
therapy.
6 hours 9:00 3:00 Mudasar Developed a case
AM PM Parwaiz study on the
Hospital impact of therapy

8
 on patient
recovery rates.
6 hours 9:00 3:00 Mudasar Led discussions on
AM PM Parwaiz therapeutic
Hospital techniques for
managing anger.
6 hours 9:00 3:00 Mudasar Assisted in
AM PM Parwaiz evaluating the
Hospital effectiveness of
mindfulness
practices in
therapy.
6 hours 9:00 3:00 Mudasar Participated in a
AM PM Parwaiz follow-up
Hospital evaluation of
patients post-
therapy.

9
APPENDIX-V EVALUATION SCHEME FOR INTERNSHIP— (AGENCY
SUPERVISOR)

Name of the Programme: Course Code:

Study Centre: Regional Centre:
Name of the Learner:
Enrollment No.:
Internal Marks by Agency Supervisor

Details Maximum Marks Marks Obtained

Sincerity and professional 10
competence
Assessment (Case history, 15
Mental Status Examination,
Interview, Psychological
Testing etc.
Overall interaction with 5
patients, clients & employees
and handling of cases
Total Marks 30

Comments, if any:
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
____________
Signature ________________
Name of Agency Supervisor
___________________________
Date:

10
APPENDIX-VI EVALUATION SCHEME FOR INTERNSHIP (ACADEMIC
COUNSELLOR)

Name of the Programme: Course Code:

Study Centre: Regional Centre:
Name of the Learner:
Enrollment No.:
Internal Marks by Academic Counsellor

Details Maximum Marks Marks Obtained

Report 20

Provisional diagnosis and 5

Planning of Intervention

Overall Understanding of 5
Cases

Total Marks 30

Comments, if any:
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Signature ________________
Name of Academic Counsellor
___________________________
___________________________
Date:

11
APPENDIX-VII EVALUATION SCHEME FOR INTERNSHIP
(EXTERNAL EXAMINER)

Name of the Programme: Course Code:

Study Centre: Regional Centre:
Name of the Learner:
Enrollment No.:
External Marks (Viva Voce)

Details Maximum Marks Marks Obtained

Viva 40
Total Marks 40

Comments, if any:
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Signature ________________
Name & Address of External Examiner
__________________________________
__________________________________
Date:

12
APPENDIX-VIII CERTIFICATE

CERTIFICATE

This is to certify that Ms./Mr. ________________________________ of MA

Psychology Second Year (MAPC Programme) has conducted and successfully
completed the Internship in MPCE 015 in the place Mudasar Parwaiz Hospital, Rajouri,
Jammu and Kashmir

Name: Name:
Enrollment No.: Designation:
Name of the Study Centre: Place:
Regional Centre: Date:
Place:
Date:

Signature of Agency Supervisor

Name:
Designation:
Name of the Organization:
Address:
Place:
Date:

13
 ACKNOWLEDGEMENT

This is to acknowledge that Ms./Mr. .............................................................................................

Enrollment No. ........................................................ of MAPC (2nd Year) has submitted the
Internship Report at the Study Centre ............................................................................. Regional
Centre .................................................

Date: Signature (with stamp)

14
 ORGANIZATION PROFILE

Name: Mudasar Parwaiz Hospital

Location: Rajouri, Jammu and Kashmir, India

1. Main Area of Work

Mudasar Parwaiz Hospital primarily focuses on providing comprehensive healthcare services to

the local community. The hospital offers various medical services, including emergency care,
outpatient services, inpatient care, and specialized treatments across different medical fields.

2. Establishment

The hospital was established in . Since its inception, it has been dedicated to improving
healthcare access and quality for the residents of Rajouri and surrounding areas.

3. Trustees and Management

• Trustees: The hospital is governed by a board of trustees comprising local leaders and
healthcare professionals committed to enhancing community health.
• Management: The management team includes experienced healthcare administrators and
medical professionals responsible for the daily operations, strategic planning, and quality
assurance.

4. Organizational Structure

• Administration: Oversees hospital operations and administration.

• Medical Staff: Comprises qualified doctors, nurses, and allied health professionals.
• Support Services: Includes departments like billing, patient services, and housekeeping
to ensure smooth hospital operations.
• Specialized Units: May include areas such as surgery, pediatrics, obstetrics, and
gynecology, among others.

15
5. Activities

Mudasar Parwaiz Hospital engages in various activities to support its mission:

• Patient Care: Providing quality medical services to patients in need.

• Community Health Programs: Organizing health camps, awareness programs, and
preventive health initiatives to educate the community about health and wellness.
• Training and Development: Conducting workshops and training sessions for staff to
enhance their skills and knowledge in healthcare practices.
• Collaboration: Partnering with local government and NGOs for health initiatives and
services.

16
Case Study-1: Anxiety Management

CASE HISTORY

Demographic Data

• Name: Mohd Zameer

• Age: 28 years
• Gender: Male
• Occupation: Software Engineer
• Marital Status: Single
• Residence:
• Ethnicity:
• Education: Bachelor’s Degree in Computer Science

Parents' Details

• Father's Name: Mr. Ahmed Zameer

o Age: 55 years
o Occupation: Retired Government Employee
o Education Level: Master's Degree in Business Administration
o Health Status: Generally healthy, no significant medical history
• Mother's Name: Mrs. Fatima Zameer
o Age: 52 years
o Occupation: Homemaker
o Education Level: Bachelor's Degree in Arts
o Health Status: Diagnosed with mild depression, undergoing treatment

Pre-Assessment Concerns / Presenting Complaints

• Primary Concern: Mohd Zameer reported experiencing persistent feelings of anxiety,

especially in social situations and work-related contexts. He described feelings of being
overwhelmed, excessive worry about performance, and fear of judgment from colleagues.

17
 • Symptoms:
o Difficulty concentrating at work
o Frequent headaches and fatigue
o Restlessness and irritability
o Sleep disturbances, including trouble falling asleep and frequent waking
o Physical symptoms such as increased heart rate and sweating during presentations
or meetings
• Duration of Symptoms: Symptoms began approximately 9 months ago, specifically on
January 15, 2023, and have progressively worsened.
• Impact on Daily Life: The anxiety has started affecting his job performance, leading to
missed deadlines and avoidance of social interactions with colleagues, which has
contributed to feelings of isolation.

Clinical Details

• Precipitating Factor: Job-related stress due to a recent merger at work.

• Intensity of Illness (on a scale of 10): 8
• Number of Relapses: 2
• Periods of Wellness: Experienced improvement in symptoms for about 2 months after
starting medication (February - March 2023), but symptoms returned.
• Precipitating Factors at Each Relapse: Increased workload and lack of support from
management.

Treatment Taken

• Initial Consultation:
o Consulted a general physician for initial assessment.
• Referral to Psychiatrist:
o Referred to a psychiatrist for medication; SSRIs prescribed.
• Counseling Sessions:
o Attended counseling sessions bi-weekly.

18
Other Treatments Tried in Between

• Herbal Supplements: Suggested by a friend but did not show significant improvement.
• Yoga and Meditation Classes: Attended but with minimal adherence; yoga classes were
beneficial for relaxation but did not address underlying issues.

Personal History

Mohd Zameer is a 28-year-old male, single, and residing in an urban area near Mudasar Parwaiz
Hospital. He holds a Bachelor's Degree in Computer Science and is currently employed as a
software engineer. Zameer describes himself as introverted, often preferring solitary activities over
social engagements. He enjoys reading, playing video games, and practicing yoga, although his
anxiety has hindered his participation in these activities. He has no significant past medical history
and denies any substance abuse. His lifestyle includes moderate physical activity and a balanced
diet, although stress from work has affected his eating habits and sleep patterns.

Family History

Mohd Zameer's family history reveals that his father, Mr. Ahmed Zameer, is generally healthy and
has no history of mental illness. His mother, Mrs. Fatima Zameer, has a diagnosis of mild
depression, for which she is undergoing treatment. Zameer has one younger sister, who is currently
a university student and has no reported mental health issues. There is no known family history of
severe psychiatric disorders, but both parents have experienced stress-related health issues,
particularly due to work.

Peer History

Mohd Zameer has a close-knit circle of friends, primarily consisting of colleagues from work and
a few childhood friends. He describes his relationships as supportive, but he often feels
disconnected due to his anxiety, which has led him to withdraw from social gatherings and
activities. His friends have expressed concern for his well-being, encouraging him to seek help
when they notice changes in his behavior or mood. Zameer has participated in group activities in
the past, such as gaming and sports, but his recent struggles with anxiety have limited his

19
engagement. He has attempted to maintain communication with friends through online platforms,
yet he often feels apprehensive about face-to-face interactions, particularly in larger groups.
Overall, while Zameer values his friendships, his anxiety significantly impacts his ability to
connect with peers on a deeper level.

Pedigree Chart

Mr. Ahmed Zameer

55 years
Healthy

Mohd zameer
Mrs. Fatima zameer Sister
28 years
52 yaers 24 years
Anxiety disorder
Mild depression Healthy

MENTAL STATUS EXAMINATION (MSE) REPORT

Patient Name: Mohd Zameer

Appearance

Mohd Zameer presented as a well-groomed young man, standing at an average height with a
slightly slouched posture. He wore casual, comfortable clothing that reflected his personal style
but showed signs of wear, suggesting he did not prioritize his appearance amidst his anxiety. His
facial expressions were often subdued, and he avoided direct eye contact during conversations,
indicating discomfort or apprehension. Overall, Zameer's appearance was consistent with someone
experiencing anxiety, characterized by a lack of engagement with his environment.

Movement and Behavior

Zameer exhibited a reserved manner in his movements, displaying fidgeting behaviors such as
tapping his fingers or shifting in his seat when anxious. His gait was unhurried, and he tended to

20
maintain a low profile, often opting to remain on the periphery of social interactions. While he was
cooperative during assessments, he occasionally hesitated before responding, which indicated
anxiety or uncertainty. His overall behavior suggested a struggle with self-confidence and a
tendency to withdraw from active participation in group settings.

Affect

Zameer's affect appeared restricted, with limited range and variability. He often displayed a flat or
subdued emotional expression, reflective of his internal struggles with anxiety. There were
moments when brief glimpses of distress or frustration emerged, particularly when he discussed
stressful situations at work or personal challenges. However, he generally struggled to express
emotions openly, leading to an impression of emotional detachment during interactions.

Mood

During the assessment, Zameer described his mood as consistently anxious and worried, rating it
as a 7 out of 10 on the anxiety scale. He reported feelings of unease and tension, particularly in
social situations or when faced with work-related stress. Although he acknowledged occasional
moments of mild happiness or contentment, these feelings were overshadowed by pervasive
anxiety and fear of judgment. His mood fluctuated in response to external stressors, leading to
feelings of hopelessness at times.

Speech

Zameer’s speech was generally coherent but often hesitant. He spoke in a soft voice, and his
responses were sometimes punctuated by pauses as he carefully chose his words. There was a
noticeable lack of spontaneity in his communication, reflecting his anxiety about how he was
perceived by others. While he articulated his thoughts clearly, the overall pace of his speech was
slower than average, indicative of his reflective nature and anxiety-driven caution.

Thought Content

Zameer’s thought content primarily focused on his worries and fears related to performance at
work and social interactions. He expressed concerns about being judged by peers and felt a

21
persistent sense of inadequacy. He also contemplated his family dynamics and the impact of his
mother’s mental health on his own emotional state. There were no indications of delusions or
hallucinations; however, his thoughts often spiraled into negative thinking patterns, leading him
to ruminate on perceived failures and shortcomings.

Thought Process

Zameer’s thought process appeared logical and goal-directed, although it was frequently
interrupted by anxious thoughts and self-doubt. He struggled to maintain a clear train of thought
when discussing stressors, as his mind tended to shift towards catastrophic outcomes or “what if”
scenarios. This tendency to engage in negative self-talk complicated his ability to focus on
problem-solving. Overall, his thought process was characterized by a pattern of anxious
rumination, which hampered his capacity to engage in constructive decision-making.

Purpose of Testing

The purpose of testing was to assess the severity of anxiety symptoms and understand their impact
on Mohd Zameer’s daily functioning.

Diagnosed

Mohd Zameer was diagnosed with Generalized Anxiety Disorder (GAD).

Test Administered and Behavioral Observation

The Beck Anxiety Inventory (BAI) was administered during the assessment. Throughout the
testing, Zameer displayed signs of restlessness, such as tapping his feet and shifting in his seat. He
appeared tense, often avoiding eye contact and responding hesitantly to questions, which suggested
a heightened level of anxiety during the evaluation process.

Test Result with Scoring and Report

Mohd Zameer completed the Beck Anxiety Inventory (BAI), achieving a score of 36. The BAI
scores are categorized as follows:

22
 • 0-7: Minimal Anxiety
• 8-15: Mild Anxiety
• 16-25: Moderate Anxiety
• 26-63: Severe Anxiety

With a score of 36, Zameer falls within the Severe Anxiety category, indicating a high level of
anxiety that is likely impacting his daily functioning and overall quality of life.

Conclusion

The assessment results confirm that Mohd Zameer experiences severe anxiety symptoms
consistent with Generalized Anxiety Disorder (GAD), which significantly affect his interpersonal
relationships and work performance. The findings suggest an urgent need for intervention to help
manage his symptoms and improve his functioning.

Recommendations

1. Engage in cognitive-behavioral therapy (CBT) to address anxiety symptoms.

2. Schedule regular follow-ups with a psychiatrist to monitor medication effectiveness.
3. Incorporate mindfulness and relaxation techniques into his daily routine.
4. Consider group therapy for social skills training and support.
5. Encourage physical activities to help reduce anxiety and improve overall well-being.

INTERVIEW REPORT (with patient & parents)

Patient’s Name: Mohd Zameer

Session 1: With Mohd Zameer

Counselor: "Good morning, Mohd Zameer. How are you feeling today?"

Zameer: "I’m okay, I guess. Just a bit anxious about being here."

Counselor: "That's completely understandable. Can you tell me what specifically makes you feel
anxious?"

23
Zameer: "I’ve been feeling really stressed about work since the merger. It feels like there’s so
much pressure to perform."

Counselor: "I see. That sounds quite challenging. How has this pressure affected your daily life?"

Zameer: "I find it hard to concentrate, and I often feel overwhelmed. Sometimes, I just want to
isolate myself."

Counselor: "Isolation can sometimes feel like a coping mechanism, but it might be contributing
to your anxiety. Have you noticed any physical symptoms as well?"

Zameer: "Yeah, I get really nervous. My heart races, and I sometimes feel dizzy."

Counselor: "Thank you for sharing that with me. We’ll work together on understanding these
symptoms better. Let's talk about how you cope when you're feeling this way."

Zameer: "I usually just try to distract myself with video games or binge-watch shows, but it
doesn’t always help."

Counselor: "Distraction can be a temporary relief. We’ll explore more effective coping strategies
in our sessions. How does that sound?"

Zameer: "That sounds good."

Session 2: With Mohd Zameer’s Parents

Counselor: "Good afternoon, Mr. and Mrs. Zameer. Thank you for coming in today. How have
you both been since we last spoke?"

Mr. Zameer: "We've been okay, but we’re still very concerned about Mohd."

Mrs. Zameer: "Yes, we notice he's been withdrawing more and more. It’s hard to watch him
struggle."

Counselor: "I understand. Can you share what changes you’ve noticed in his behavior?"

24
Mr. Zameer: "He doesn’t join us for family dinners anymore. He prefers to stay in his room."

Mrs. Zameer: "And when he is around, he seems distant. He hardly talks or engages with us."

Counselor: "That sounds very difficult for you both. Have you been able to talk to him about how
you feel?"

Mr. Zameer: "We've tried, but he shuts down or changes the topic."

Counselor: "It’s common for individuals with anxiety to withdraw. It might help to create a safe
space for him to express himself without pressure. Would you be open to exploring family
activities that could encourage communication?"

Mrs. Zameer: "Yes, we want to support him, but we need guidance on how to approach it."

Counselor: "Absolutely. We can work on strategies together in our sessions. It's important for him
to feel supported and understood."

Session 3: With Mohd Zameer’s Parents

Counselor: "Welcome back, Mr. and Mrs. Zameer. How has it been since our last meeting?"

Mr. Zameer: "We’ve been trying to implement some of your suggestions. We had a family movie
night, and it went well."

Mrs. Zameer: "Yes, we felt like it opened up some communication, even if it was just a little."

Counselor: "That’s great to hear! Even small steps can make a significant difference. Have you
noticed any changes in Mohd’s behavior since then?"

Mr. Zameer: "He seemed a bit more engaged during the movie, but he still retreats afterward."

Counselor: "It's positive that he engaged during the activity. It might take time for him to open up
fully. Have you asked him about his feelings in a gentle way?"

Mrs. Zameer: "We have, but he often says he’s fine or brushes it off."

25
Counselor: "It’s important to reassure him that it's okay not to be fine and that you're there to
listen whenever he’s ready. Encouraging him to express himself without judgment can foster
trust."

Session 4: With Mohd Zameer’s Parents

Counselor: "Hello again, Mr. and Mrs. Zameer. Thank you for returning. How has Mohd been
doing recently?"

Mr. Zameer: "He’s still struggling, but he mentioned that he felt a bit better after our family
activities."

Mrs. Zameer: "He opened up a little more last night. He talked about how stressed he feels at
work."

Counselor: "That's a positive development. It shows he’s beginning to trust you with his feelings.
How did you respond?"

Mr. Zameer: "We listened and let him know that he could talk to us anytime."

Counselor: "That’s wonderful. It’s essential to maintain that open line of communication. Would
you be willing to try some family therapy sessions as well?"

Mrs. Zameer: "Yes, we’re open to it. We want to support him as best as we can."

Counselor: "Excellent. Family therapy can strengthen your bonds and provide a safe space for
Mohd to express himself further. Thank you for being committed to his well-being."

Summary

The counseling sessions with Mohd Zameer began with him expressing his struggles with anxiety,
primarily linked to job-related stress following a recent merger. He shared his physical symptoms,
such as a racing heart and dizziness, and admitted to isolating himself as a way to cope. I focused
on helping him explore effective strategies to manage his anxiety while creating a supportive

26
environment where he felt comfortable discussing his feelings. During our sessions, I also included
Zameer’s parents to address the family dynamics and their observations regarding his behavior.

In the subsequent sessions with Zameer’s parents, they openly shared their concerns about his
withdrawal from family activities and their attempts to communicate with him. I encouraged them
to foster a safe space for Zameer to express himself and suggested engaging in family activities to
strengthen their communication. As the sessions progressed, it was encouraging to hear that
Zameer became more engaged and started to open up about his stress. I emphasized the importance
of maintaining ongoing, judgment-free conversations and recommended considering family
therapy to further support Zameer. Overall, these sessions aimed to enhance understanding within
the family and collaboratively address Zameer’s anxiety, ultimately improving his emotional well-
being.

27
Case Study-2: Child Behavioral Issues
Case Study-3: Grief Support
Case Study 4: PTSD Treatment
Case Study 5: Childhood Trauma
Case Study 6: Social Isolation in Elderly Patients
Case Study 7: Family Dynamics
Case Study 8: Art Therapy
Case Study 9: Coping Mechanisms
Case Study 10: Anger Management
LEARNING OUTCOMES

28
APPENDIX-X REMUNERATION BILL

To

The Regional Director

Regional Centre,

________________________

IGNOU

1. Programme Code: MAPC

2. Course Code: MPCE 015/025/035

3. Name of Supervisor (Academic Counsellor/Agency Supervisor/External Examiner):

Please put a (√ ) for the apprpriate option.

___________________________________________________________________________

4. Residential Address: ________________________________________________________

___________________________________________________________________________

5. Designation: ______________________________________________________________

6. Official Address: ___________________________________________________________

___________________________________________________________________________

7. Telephone No. Office: _________________________

Mobile: ________________________

Residence: ______________________

29
 Sl. No. Enrolment No. Name of Student Amount

Certified that I have supervised/conducted viva voce for the above students for their internship

work.

Dated: ____________ Signature of the Supervisor/examiner: ________________

Certified that the above examiner for internship work was approved and recommended by the

concerned school of study and above claim may be admitted.

Dy./ Asst. Registrar Section Officer Dealing Assistant

30
 INTERNSHIP REPORT
Internship code-MPCE-035
Duration-

Location- Goyal group

HMP HOUSE 4, FAIRLIE PLACE ROAD, BBD BAGH KOLKATA WEST BENGAL,
700001
Course code-MAPC (Industrial Psychology)

NITESH KHAITAN
Enrollment no.-
Ph no.-
Email id-
Study centre-

Regional centre-

Indira Gandhi National Open University (IGNOU)

Maidan Garhi, New Delhi – 110068
 TABLE OF CONTENTS
DECLARATION ............................................................................................................................ 3
APPENDIX-II FORMAT FOR REFERENCE LETTER............................................................... 4
APPENDIX-III CONSENT LETTER (Agency Supervisor) .......................................................... 5
APPENDIX-IV RECORD OF VISITS/ACTIVITIES: .................................................................. 6
APPENDIX-V EVALUATION SCHEME FOR INTERNSHIP— (AGENCY SUPERVISOR) 11
APPENDIX-VI EVALUATION SCHEME FOR INTERNSHIP (ACADEMIC COUNSELLOR)
....................................................................................................................................................... 12
APPENDIX-VII EVALUATION SCHEME FOR INTERNSHIP (EXTERNAL EXAMINER) 13
APPENDIX-VIII CERTIFICATE ................................................................................................ 14
ACTIVITY 3: CASE STUDY 1: RECRUITMENT STRATEGIES ........................................... 22
ACTIVITY 6: CASE STUDY 2 : SELECTION PROCESS ........................................................ 33
ACTIVITY 8: CASE STUDY 3: TRAINING PROGRAM EFFECTIVENESS ......................... 34
ACTIVITY 10: CASE STUDY 4: CONFLICT RESOLUTION ................................................. 35
ACTIVITY 12: CASE STUDY 5 : EMPLOYEE MOTIVATION .............................................. 35
ACTIVITY 14: CASE STUDY 6: ABSENTEEISM REDUCTION ........................................... 36
ACTIVITY 16: CASE STUDY 7: COMPENSATION STRATEGIES....................................... 36
ACTIVITY-18: CASE STUDY 8: TALENT MANAGEMENT ................................................. 36
ACTIVITY 20: CASE STUDY 9: RECORD MANAGEMENT ................................................. 36
ACTIVITY 22: CASE STUDY 10: PERFORMANCE APPRAISAL ........................................ 37
LEARNING OUTCOME ............................................................................................................. 38
 DECLARATION

I Ms./Mr./Dr. ......................................................................... hereby declare that I am a

Learner of M.A. Psychology (Part II), January/ July _____ year, at the Study Centre

Code __________ Regional Centre ________ and I want to do my Internship (MPCE-

015/MPCE-025/MPCE-035) at __________________________________ on my own

free will. I will adhere to the standardsof the organization and display professionalism

during my internship.

Signature of the Learner: Date:

Name of the Learner: Place:

Enrollment No.:
APPENDIX-II FORMAT FOR REFERENCE LETTER

Date:

To,

Goyal group

BBD BAGH KOLKATA WEST BENGAL, 700001

Dear Sir/ Madam,

This is state that Mr./ Ms. ____________________________________________,

Enrollment No. ___________________is a student of IGNOU and is presently
pursuing MA in Psychology from __________ Regional_________
Centre_________________________________, Study
Centre_____________________. As a part of MA Psychology programme he/ she has
to carryout internship (MPCE 035) for 240 hours. You are requested to kindly provide
him/her with permission to undergo internship at your esteemed organization.

You are also requested to assign one supervisor under whom the learner will carry out
his/her internship. The superviser will also have to evaluate the learner as per the given
criteria.

Yours faithfully,

Academic Counsellor/Study-Centre Coordinator

/Regional Director
APPENDIX-III CONSENT LETTER (Agency Supervisor)

This is to certify that the internship in MPCE-015/MPCE-025/MPCE-035 for the partial

fulfillment of MAPC Programme of IGNOU will be carried out by Mr./Mrs.
_______________________ Enrollment No._____________________, under my
supervision.

(Signature)

Name of the Agency Supervisor:

Designation:

Address:

Date:
APPENDIX-IV RECORD OF VISITS/ACTIVITIES:

Date of Time From To Place Nature of Name and

Visit Duration Visited Work Signature
of
Concerned
Authority
6 hours 9:00 15:00 Goyal Orientation
Group and Overview
of Company
Structure
6 hours 9:00 15:00 Goyal Recruitment
Group Process
Analysis
6 hours 9:00 15:00 Goyal Case Study 1:
Group Recruitment
Strategies
6 hours 9:00 15:00 Goyal Job Analysis
Group Techniques
and Tools
6 hours 9:00 15:00 Goyal Selection
Group Process
Improvement
6 hours 9:00 15:00 Goyal Case Study 2:
Group Selection
Process
6 hours 9:00 15:00 Goyal Training
Group Needs
Assessment
6 hours 9:00 15:00 Goyal Case Study 3:
Group Training
Program
Effectiveness
6 hours 9:00 15:00 Goyal Conflict
Group Management
Techniques
6 hours 9:00 15:00 Goyal Case Study 4:
Group Conflict
Resolution
6 hours 9:00 15:00 Goyal Employee
Group Motivation
Strategies
6 hours 9:00 15:00 Goyal Case Study 5:
Group Employee
Motivation
6 hours 9:00 15:00 Goyal Strategies for
Group Reducing
Absenteeism
6 hours 9:00 15:00 Goyal Case Study 6:
Group Absenteeism
Reduction
6 hours 9:00 15:00 Goyal Compensation
Group and Benefits
Administration
6 hours 9:00 15:00 Goyal Case Study 7:
Group Compensation
Strategies
6 hours 9:00 15:00 Goyal Talent
Group Management
Best Practices
6 hours 9:00 15:00 Goyal Case Study 8:
Group Talent
Management
6 hours 9:00 15:00 Goyal Record
Group Management
Techniques
6 hours 9:00 15:00 Goyal Case Study 9:
Group Record
Management
6 hours 9:00 15:00 Goyal Performance
Group Appraisal
Systems
6 hours 9:00 15:00 Goyal Case Study 10:
Group Performance
Appraisal
6 hours 9:00 15:00 Goyal Team-
Group Building Skills
Workshop
6 hours 9:00 15:00 Goyal Organisational
Group Analysis
Techniques
6 hours 9:00 15:00 Goyal Employee
Group Engagement
Strategies
6 hours 9:00 15:00 Goyal Data Analysis
Group and Reporting
6 hours 9:00 15:00 Goyal Feedback
Group Session with
Employees
6 hours 9:00 15:00 Goyal Review of HR
Group Policies
6 hours 9:00 15:00 Goyal Strategy
Group Development
for Employee
Retention
6 hours 9:00 15:00 Goyal Research
Group Methods in
Industrial
Psychology
6 hours 9:00 15:00 Goyal Project
Group Reflection and
Learning
6 hours 9:00 15:00 Goyal Presentation
Group Preparation for
Management
6 hours 9:00 15:00 Goyal Final Report
Group Compilation
6 hours 9:00 15:00 Goyal Closing
Group Meeting with
Stakeholders
6 hours 9:00 15:00 Goyal Strategies for
Group Enhancing
Team
Dynamics
6 hours 9:00 15:00 Goyal Evaluation of
Group Training
Programs
6 hours 9:00 15:00 Goyal Follow-Up on
Group Employee
Feedback
6 hours 9:00 15:00 Goyal Continuous
Group Improvement
Strategies
6 hours 9:00 15:00 Goyal Monitoring
Group Team
Performance
6 hours 9:00 15:00 Goyal Final
Group Assessment of
Strategies
APPENDIX-V EVALUATION SCHEME FOR INTERNSHIP— (AGENCY
SUPERVISOR)

Name of the Programme: Course Code:

Study Centre: Regional Centre:
Name of the Learner:
Enrollment No.:
Internal Marks by Agency Supervisor

Details Maximum Marks Marks Obtained

Sincerity and professional 10
competence
Assessment (Case history, 15
Mental Status Examination,
Interview, Psychological
Testing etc.

Overall interaction with 5

patients, clients & employees
and handling of cases
Total Marks 30

Comments, if any:
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
____________
Signature ________________
Name of Agency Supervisor
___________________________
Date:
APPENDIX-VI EVALUATION SCHEME FOR INTERNSHIP (ACADEMIC
COUNSELLOR)

Name of the Programme: Course Code:

Study Centre: Regional Centre:
Name of the Learner:
Enrollment No.:
Internal Marks by Academic Counsellor

Details Maximum Marks Marks Obtained

Report 20

Provisional diagnosis and 5

Planning of Intervention

Overall Understanding of 5
Cases

Total Marks 30

Comments, if any:
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Signature ________________
Name of Academic Counsellor
___________________________
___________________________
Date:
APPENDIX-VII EVALUATION SCHEME FOR INTERNSHIP
(EXTERNAL EXAMINER)

Name of the Programme: Course Code:

Study Centre: Regional Centre:
Name of the Learner:
Enrollment No.:
External Marks (Viva Voce)

Details Maximum Marks Marks Obtained

Viva 40

Total Marks 40

Comments, if any:
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Signature ________________
Name & Address of External Examiner
__________________________________
__________________________________
Date:
APPENDIX-VIII CERTIFICATE

CERTIFICATE

This is to certify that Ms./Mr. ________________________________ of MA

Psychology Second Year (MAPC Programme) has conducted and successfully
completed the Internship in MPCE 035 (please tick one organisation/clinic/agency) in
the place Goyal group, BBD BAGH KOLKATA WEST BENGAL, 700001

Name: Name:
Enrollment No.: Designation:
Name of the Study Centre: Place:
Regional Centre: Date:
Place:
Date:

Signature of Agency Supervisor

Name:
Designation:
Name of the Organization:
Address:
Place:
Date:
 ACKNOWLEDGEMENT

This is to acknowledge that Ms./Mr. .............................................................................................

Enrollment No. ........................................................ of MAPC (2nd Year) has submitted the
Internship Report at the Study Centre ............................................................................. Regional
Centre .................................................

Date: Signature (with stamp)

 ORGANIZATION PROFILE

Name: Goyal Group of Companies

Main Area of Work

Goyal Group of Companies, established in 1960 by Late Shri Bishan Dayal Goyal, is a premier
manufacturer and trader in the iron and steel industry. Initially starting as a commission agent, the
organization has evolved to become a significant player in the market, achieving a group turnover
exceeding USD 240 million. The company’s main area of work revolves around manufacturing
high-quality iron and steel products, complemented by its trading activities, which distribute these
goods to various domestic and international clients.

Establishment

Founded in 1960, the Goyal Group has a rich history that reflects its commitment to growth and
excellence. Over the decades, it has transitioned from a commission agent to one of India's leading
manufacturers of iron and steel.

Trustees and Management

The Goyal Group is led by a dedicated management team, including CEO Alok Goyal, alongside
Mr. Ramesh Chand Goyal and Mr. Suresh Chand Goyal. This leadership team plays a crucial role
in steering the organization toward its strategic goals.

Organizational Structure

The organizational structure is hierarchical, comprising key departments such as production,

quality control, sales and marketing, human resources, and finance and administration. This
collaborative structure ensures efficient operations and the ability to meet customer demands
effectively.
Activities

The activities of the Goyal Group encompass manufacturing, trading, maintaining supplier
relationships, quality assurance, and customer engagement. The organization prioritizes stringent
quality control measures to uphold industry standards and enhance customer satisfaction. It
actively seeks feedback to align its products and services with customer needs while also investing
in employee development through training and development programs that foster a quality-centric
culture.

Quality Policy

Goyal Group is committed to being a customer-oriented organization where quality is a key

priority and innovation is ingrained in its daily operations. The company emphasizes delivering
competitive quality products and services, recognizing that employee involvement and satisfaction
are fundamental to achieving its quality goals. Continuous education for suppliers is a vital part of
the quality policy, aimed at creating benchmarks within the industry. A safe, clean, and orderly
work environment is also deemed essential for maintaining high standards.

Vision

The vision of Goyal Group is to be a premium global conglomerate, with a clear focus on each
business it operates in.

Mission

Its mission is to deliver superior value to customers, shareholders, employees, and society at large.
Under the steadfast leadership of its management, the Goyal Group continues to uphold its legacy
of excellence in iron and steel manufacturing, ensuring ongoing growth and customer satisfaction.
Activity 1: Orientation and Overview of Company Structure

Objective:

The primary goal of this activity was to familiarize myself with the Goyal Group's organizational
structure, mission, vision, and core values. Understanding the company’s operations and culture
is essential for effectively engaging with future activities related to industrial psychology.

Details of the Activity:

• Duration: 6 hours (9:00 AM - 3:00 PM)

• Overview:
The day began with an introductory meeting led by the HR Manager, who provided an
overview of the Goyal Group's history, market presence, and strategic goals. This was
followed by a presentation on the company's organizational structure, detailing the various
departments, their functions, and how they interrelate.
• Topics Covered:
o Company History: A brief timeline of the Goyal Group's establishment and key
milestones.
o Mission and Vision Statements: Discussion on the guiding principles and long-
term objectives of the company.
o Organizational Structure: An overview of the hierarchical arrangement,
including the leadership team and department heads, emphasizing the roles of HR,
operations, finance, and marketing.
o Corporate Culture: Insights into the workplace environment, employee
engagement initiatives, and the importance of teamwork and communication within
the organization.
• Interactive Session:

An open forum was held where employees were encouraged to ask questions and share
their thoughts about the company culture and how it affects their work. This session
fostered a sense of community and engagement among staff.
• Materials Provided:

Participants received a welcome packet that included an employee handbook,

organizational charts, contact lists for department heads, and information on employee
benefits and programs.

• Outcome:
By the end of the orientation, I gained a comprehensive understanding of the Goyal
Group’s operations and culture. This foundational knowledge will be critical for engaging
in further activities related to recruitment, training, and employee motivation throughout
the internship.
Activity 2: Recruitment Process Analysis

Objective:
The primary objective of this activity was to analyze the existing recruitment processes at Goyal
Group to identify strengths and areas for improvement. Understanding the recruitment strategies
will help ensure the organization attracts and retains the right talent aligned with its goals and
culture.

Details of the Activity:

• Duration: 6 hours (9:00 AM - 3:00 PM)

• Overview:
The day began with a meeting with the HR team, where we discussed the current
recruitment framework, including the methods used for sourcing candidates, selection
criteria, and the overall recruitment workflow. This was followed by a review of recent
recruitment data to evaluate the effectiveness of various strategies.
• Topics Covered:
o Recruitment Sources: Analysis of channels used for attracting candidates, such as
job boards, social media, recruitment agencies, and employee referrals.
o Selection Criteria: Evaluation of the criteria used to assess candidates, including
qualifications, experience, skills, and cultural fit.
o Application Process: Review of the application procedure, including online
submissions, initial screenings, and interview processes.
o Time-to-Hire Metrics: Examination of metrics related to the time taken to fill
positions, including average duration from job posting to candidate hiring.
o Candidate Experience: Discussion on the feedback received from applicants
regarding their experience throughout the recruitment process.
• Data Analysis:

The HR team presented quantitative data, such as the number of applicants per position,
conversion rates at each stage of the recruitment process, and reasons for candidate drop-
 off. This analysis helped identify bottlenecks and areas where the process could be
streamlined.

• Interactive Workshop:

Participants engaged in a workshop to brainstorm potential improvements. Ideas included

enhancing the employer brand on social media, refining job descriptions for clarity, and
implementing a more structured interview process with standardized evaluation criteria.

• Outcome:
By the end of the analysis, several key recommendations were developed to enhance the
recruitment process:
o Increase outreach on social media platforms to attract a wider pool of candidates.
o Standardize the interview process to ensure fairness and reduce biases.
o Implement a candidate tracking system to streamline communication and improve
the candidate experience.

This activity provided valuable insights into the recruitment process and laid the groundwork for
subsequent initiatives aimed at optimizing talent acquisition at Goyal Group. Understanding these
elements will be crucial as I continue to study the implications of recruitment strategies on
employee performance and retention.
ACTIVITY 3: CASE STUDY 1: RECRUITMENT STRATEGIES

CASE HISTORY:

Candidate Name: Rahul Sharma

• Age: 29
• Gender: Male
• Educational Qualification: Master’s in Data Science
• Occupation: Data Analyst (previously employed at a tech startup)
• Income: ₹9,00,000 per annum
• Marital Status: Married
• Whether Client Stays with Parents: No
• Whether Client Stays with Spouse: Yes
• Whether Have Any Siblings: One younger sister
• Position in Family: Youngest

Anyone in the Family Having Conflicts: No notable conflicts reported.

Anyone in the Family Suffering/Has Suffered from Any Physical Disorders: No known
physical disorders.

Presenting Problem: Rahul expressed dissatisfaction with his previous job's work culture, which
he described as “toxic” and lacking support for professional growth. He stated, “I felt stuck and
unappreciated despite my efforts, which led to my decision to seek new opportunities.”

Date of Onset of the Problem: Approximately 6 months prior to applying at Goyal Group.

Precipitating Factor: Company restructuring and increased workload without corresponding

support.

Duration of Problem: 6 months.

Any Counseling Taken: No formal counseling, but he spoke to friends and family about his
frustrations.

Intensity of the Problem:

• Impact on Work: Rahul had taken multiple leaves from his previous job due to stress and
dissatisfaction, which affected his productivity.
• Routine Work: He struggled to maintain routine tasks outside of work due to feeling
overwhelmed and unmotivated.
• Desire to Do Activities: Rahul expressed a lack of interest in activities he once enjoyed,
stating, “I just didn’t want to do anything outside of work.”

Interview with Family Members:

Relationship:

• With Mother: Supportive relationship; she encouraged him to seek new opportunities.
• With Father: Respectful but distant; communication primarily revolves around family
duties.
• With Siblings: Close relationship with his sister, who is supportive and often discusses
career aspirations with him.
• With Friends: Rahul has a close-knit group of three friends; he shares his professional
struggles with them, and they provide emotional support.
• With Neighbors: Casual acquaintances; he doesn’t engage deeply with neighbors.
• With School and Classmates: Maintained a good rapport with peers; regarded as a helpful
and intelligent student.
• With Teachers: Had a respectful relationship; teachers viewed him as an academically
capable student.

Educational History:

• In School/College:
 o Academic Performance: Rahul performed well throughout his academic career,
often exceeding expectations.
o Deterioration Noted: There was a sudden decline in his motivation and
engagement during his last job, leading to concerns from his family.
o Efforts to Improve: His family encouraged him to pursue new opportunities and
stay focused on his career goals.
o Consultation with Counselor: He had not considered counseling until his family
suggested it following his job dissatisfaction.

Work History:

• Current Occupation: Data Analyst, applying for a position at Goyal Group.

• Regularity for Work: Previously consistent attendance but had begun taking leaves.
• Complaints About Workplace: He reported feelings of being undervalued and
unsupported, contributing to his decision to leave.
• Perception of Relationships at Work:
o With Boss: Strained relationship; felt his contributions were not recognized.
o With Colleagues: Generally positive but limited due to the competitive
environment.
o With Subordinates: N/A, as he did not have subordinates in his previous role.

If Married: Relationship with Spouse:

• Day-to-Day Dealings: Supportive and understanding; his spouse encourages him to pursue
his career goals.
• Sex Life: No issues reported.
• Work Relationship: His spouse is also employed in a demanding job, which leads to
mutual understanding of each other’s challenges.
• Decision Making: Decisions are typically made jointly, with open communication about
personal and professional matters.
MENTAL STATUS EXAMINATION

During the mental status examination of Rahul Sharma, I observed him closely to understand his
overall condition and emotional state. Rahul appeared to be a well-groomed individual, dressed in
business casual attire that was appropriate for the interview setting. He looked his age and showed
no signs of neglect in personal hygiene, which suggests an overall interest in self-care despite the
challenges he has faced in his previous job.

As we began our discussion, Rahul maintained a calm demeanor. His gait was steady, and he
exhibited good posture while seated. Throughout our interaction, he made regular eye contact,
which indicated engagement and confidence. His facial expressions varied appropriately with the
topics we discussed; he showed enthusiasm when talking about his skills and aspirations but
exhibited subdued affect when recounting his previous job experiences, reflecting disappointment
and frustration.

The underlying mood during our interaction fluctuated. Most of the time, he demonstrated a
hopeful and motivated tone when discussing potential opportunities at Goyal Group. However,
there were moments when feelings of sadness and frustration surfaced, particularly when he
reflected on his prior employment. This indicated that, while his mood is generally positive, it is
still influenced by past experiences.

Rahul's speech was clear and articulate, with an appropriate volume and pace. He responded
thoughtfully to my questions, providing answers of varying lengths. When discussing his
experiences and feelings, he often elaborated, showing a willingness to share. His responses were
relevant and appropriate to the context, demonstrating his ability to articulate his thoughts
effectively.

As we continued the conversation, I assessed his thought content. It was coherent and goal-
oriented. Rahul expressed a clear understanding of his professional strengths and weaknesses and
articulated his desire to find a supportive work environment. There were no signs of delusions,
hallucinations, or disorganized thinking. Instead, he reflected thoughtfully on his past experiences
with dissatisfaction, indicating a strong desire for change, which underscored his motivation to
pursue new opportunities.
Overall, my interaction with Rahul Sharma revealed a generally positive affect and mood,
appropriate speech and thought content, and no observable signs of significant psychological
distress. His openness during the examination provided valuable insights into his emotional state
and readiness for the challenges ahead, informing the potential interventions and support he may
require as he transitions into his new role at Goyal Group.

Purpose of Testing: The primary purpose of testing Rahul Sharma was to assess his cognitive
abilities and emotional state as part of his evaluation for the data analyst position at Goyal Group.
Given his recent experiences of workplace dissatisfaction, it was essential to determine his
psychological readiness and suitability for a new role in a different organizational environment.

Diagnosed: Rahul did not have any formal psychological diagnosis; however, he exhibited signs
of stress and dissatisfaction related to his previous work experiences. This led to concerns
regarding his emotional resilience and adaptability in a new work setting.

Test Administered: Two assessments were administered: a Cognitive Ability Test to evaluate
his analytical thinking and problem-solving skills, and a Personality Assessment focused on his
emotional intelligence, adaptability, and teamwork abilities. The Cognitive Ability Test involved
a series of logic puzzles and data interpretation tasks, while the Personality Assessment utilized a
standardized inventory to gauge his interpersonal skills and resilience.

Test Result:

• Cognitive Ability Test Score: 85 out of 100, which places him in the 95th percentile of
test-takers.
• Scoring Key:
o 80-100: Exceptional (95th percentile and above)
o 70-79: Above Average (75th - 94th percentile)
o 60-69: Average (25th - 74th percentile)
o Below 60: Below Average (24th percentile and below)
Rahul's performance on the Cognitive Ability Test indicates strong analytical skills and problem-
solving abilities, demonstrating his capability to handle complex tasks typical of a data analyst
role.

• Personality Assessment Results: Scored a T-score of 65 for emotional intelligence,

which is considered above average.
• Scoring Key:
o T-score of 60-65: Above Average
o T-score of 50-59: Average
o T-score of 40-49: Below Average
o T-score of 39 and below: Significantly Below Average

This suggests that Rahul possesses high emotional intelligence, particularly in collaboration and
stress management, indicating that he is likely to thrive in team-oriented environments and can
effectively navigate workplace challenges.

MY OBSERVATION:

Based on the test results, it is clear that Rahul Sharma possesses the cognitive capabilities
necessary for a data analyst role, coupled with a strong emotional foundation that will benefit him
in a collaborative work environment. His ability to articulate his thoughts during the mental status
examination, combined with his performance on the assessments, indicates a readiness to embrace
new opportunities and tackle the challenges of a different workplace. Despite his past experiences,
Rahul demonstrates a strong motivation to succeed, which is crucial for his potential success at
Goyal Group. Overall, these evaluations confirm his qualifications for the role while also
highlighting the importance of ongoing support to ensure a smooth transition into a new work
environment.

RECOMMENDATION:

Based on the evaluation of Rahul Sharma, the following recommendations are made:
1. Onboarding Support: Provide structured onboarding and mentorship to facilitate his
transition into the new role, ensuring he feels supported as he adapts to the company culture
and processes.
2. Continuous Professional Development: Encourage participation in training programs
that enhance his analytical and technical skills, keeping him engaged and improving his
contributions to the team.
3. Emotional Well-being Resources: Offer access to mental health resources, such as
counseling services or employee assistance programs, to support his emotional resilience
and help manage any stress related to workplace adjustments.
4. Regular Feedback: Implement a system for regular performance feedback to
acknowledge his strengths and address any concerns promptly, fostering a positive work
environment.
5. Team Integration Activities: Facilitate team-building activities that encourage
collaboration and relationship-building among colleagues, helping Rahul to integrate more
fully into the team.
Activity 4: Job Analysis Techniques and Tools

Objective:
The objective of this activity was to explore various job analysis techniques and tools,
understanding their importance in effectively defining job roles and responsibilities within the
organization.

Details of the Activity:

• Duration: 6 hours (9:00 AM - 3:00 PM)

• Overview:
The activity commenced with an introduction to job analysis, outlining its significance in
recruitment, performance management, and organizational development. Participants
engaged in discussions on the various techniques used in job analysis, including interviews,
surveys, and observation methods.
• Topics Covered:

1. Definition and purpose of job analysis

2. Different job analysis methods (e.g., task analysis, competency modeling)
3. Tools for conducting job analysis (e.g., questionnaires, job description templates)
4. The role of job analysis in workforce planning and HR management

• Data Analysis:
Participants analyzed case studies showcasing the application of job analysis in different
organizational contexts. They reviewed job descriptions and performance standards,
identifying gaps and suggesting improvements based on their findings.
• Interactive Workshop:
An interactive workshop was conducted where participants engaged in role-playing
exercises to simulate job analysis interviews. They practiced formulating questions,
gathering job-related information, and documenting findings effectively. Feedback
sessions followed, allowing participants to refine their interviewing skills.
• Outcome:
By the end of the day, participants gained a comprehensive understanding of job analysis
techniques and tools, enhancing their ability to conduct effective job analyses within the
organization. They developed practical skills in interviewing and data collection, preparing
them to contribute to more accurate and useful job descriptions in their future HR practices.
Overall, the activity fostered a collaborative learning environment that emphasized the
importance of job analysis in aligning organizational goals with workforce capabilities.
Activity 5: Selection Process Improvement

Objective:
The objective of this activity was to review and enhance the current selection processes at Goyal
Group, focusing on improving efficiency, candidate experience, and alignment with organizational
needs.

Details of the Activity:

• Duration: 6 hours (9:00 AM - 3:00 PM)

• Overview:
The day began with a briefing on the existing selection process, including stages from
initial screening to final interviews. Participants analyzed the strengths and weaknesses of
the current approach, discussing areas where improvements could streamline operations
and enhance candidate experience.

Topics Covered:

• Key steps in the selection process, including resume screening, assessments, and interviews
• Best practices for objective assessment and reducing bias
• Techniques for evaluating candidate skills and cultural fit
• Metrics for measuring selection process effectiveness (e.g., time-to-hire, quality of hire)

Data Analysis:

Participants reviewed past selection data to identify patterns, such as common reasons for
candidate rejection, time taken per selection stage, and candidate drop-off points. This analysis
highlighted critical areas for improvement, particularly in terms of time efficiency and consistency
in candidate evaluations.

Interactive Workshop:

An interactive workshop was conducted where participants role-played as interviewers and

candidates, practicing structured interview techniques and using standardized evaluation forms.
Feedback sessions after each mock interview helped refine their questioning techniques and
improve their consistency in scoring candidates.

Outcome:
By the end of the activity, participants had identified specific strategies to improve the selection
process, including implementing structured interviews and developing clear evaluation criteria.
These changes aimed to create a more objective, efficient, and positive experience for candidates,
ultimately helping Goyal Group attract and retain high-quality talent.

My Observation:

During the session, I observed that participants initially struggled with standardizing their
interview questions and scoring, which often led to subjective evaluations. However, as they
practiced and received feedback, they became more consistent and objective in their assessments.
This experience highlighted the importance of training interviewers on structured selection
techniques to reduce bias and ensure fairness. Additionally, participants showed a strong interest
in exploring new assessment tools, which could further enhance the efficiency and accuracy of the
selection process.
ACTIVITY 6: CASE STUDY 2 : SELECTION PROCESS
ACTIVITY 8: CASE STUDY 3: TRAINING PROGRAM EFFECTIVENESS
ACTIVITY 10: CASE STUDY 4: CONFLICT RESOLUTION

ACTIVITY 12: CASE STUDY 5 : EMPLOYEE MOTIVATION

ACTIVITY 14: CASE STUDY 6: ABSENTEEISM REDUCTION

ACTIVITY 16: CASE STUDY 7: COMPENSATION STRATEGIES

ACTIVITY-18: CASE STUDY 8: TALENT MANAGEMENT

ACTIVITY 20: CASE STUDY 9: RECORD MANAGEMENT

ACTIVITY 22: CASE STUDY 10: PERFORMANCE APPRAISAL
 LEARNING OUTCOME

Over the course of 40 days at Goyal Group, the internship provided a comprehensive learning
experience in the field of industrial psychology and human resource management. Each day was
structured around specific activities, including recruitment strategies, employee training, conflict
resolution, and performance appraisal systems. Through hands-on experiences and case studies, I
gained a deeper understanding of the intricacies involved in managing human resources
effectively.

The activities were designed to bridge theoretical knowledge with practical application, allowing
me to engage directly with employees and management. This interaction facilitated valuable
insights into employee motivations, team dynamics, and the importance of effective
communication within organizations. The implementation of various assessment techniques, such
as performance metrics and feedback mechanisms, provided me with tools to measure the impact
of HR strategies on organizational performance.

Additionally, the emphasis on continuous improvement and adaptability in HR practices

underscored the necessity for organizations to remain responsive to employee needs and market
changes. The final assessment of strategies highlighted the importance of data-driven decision-
making and the need for regular evaluation of HR initiatives.

Overall, this immersive experience equipped me with the skills to analyze workplace dynamics,
assess training effectiveness, and develop strategies for employee engagement and retention. I now
possess a robust framework for understanding organizational behavior and the psychological
factors influencing workplace performance, which I believe will be invaluable in my future career
in industrial psychology and human resource management.