PAL PATEL
QUALIFICATIONS SUMMARY
Results-driven healthcare and safety management professional with a strong academic background and hands-on experience
in administrative coordination, health and safety, and client service. Holds a Post Baccalaureate Diploma in Healthcare
Management from Cape Breton University and a Bachelor of Science in Biotechnology from Ganpat University. Proficient in
scheduling, logistics, workplace safety, and customer service management. Adept at handling healthcare operations,
regulatory compliance, and team leadership. Experienced in scheduling client visits, coordinating with healthcare teams, and
ensuring efficient service delivery. Passionate about enhancing patient care and operational efficiency in healthcare settings.
SKILLS AND EXPERTISE
Healthcare Administration & Scheduling: Client coordination, scheduling staff, maintaining records, managing operational
workflows.
Health & Safety Management: WHMIS, workplace safety compliance, risk assessment, training, and policy implementation.
Customer Service & Team Leadership: Client interaction, conflict resolution, process improvement, call centre experience.
Data Analysis & Technical Skills: MS Office Suite, Healthcare Information Systems, Procura, scheduling software.
Regulatory Compliance & Quality Assurance: GMP & GLP compliance, workplace inspections, healthcare standards.
Interpersonal & Organizational Skills: Communication, time management, problem-solving, multitasking in fast-paced
environments.
WORK EXPERIENCE
Health and Safety Manager Amazon, Canada | July 2024 – Present
Lead workplace safety initiatives, ensuring compliance with company policies and health & safety regulations.
Conduct risk assessments, incident investigations, and safety audits to identify and mitigate hazards.
Develop and implement health and safety training programs for employees, enhancing workplace safety awareness.
Coordinate with management and teams to ensure safety protocols are followed across all operations.
Maintain detailed reports on safety performance, compliance, and incident prevention measures.
Customer Service Manager Walmart, Canada | February 2023 – May 2024
Supervised a team of customer service representatives, ensuring high-quality client service and operational efficiency.
Managed staff scheduling, training programs, and performance evaluations to improve service delivery.
Analysed customer feedback and operational data to enhance processes and increase satisfaction scores.
Resolved complex customer inquiries and complaints, ensuring a positive shopping experience.
Worked with cross-functional teams to improve efficiency and implement strategic service improvements.
Personal Support Worker (Part-Time) Osprey Angels Homecare, Canada | September 2023 – February 2024
Provide personalized care to elderly and disabled clients, ensuring their comfort and well-being.
Assist clients with activities of daily living (ADLs), including bathing, dressing, and grooming.
Monitor and report changes in client health conditions, coordinating with healthcare professionals.
Maintain accurate client records and care documentation to support service continuity.
Administrative Coordinator Pagarav Multispeciality Hospital, Gandhinagar, India | July 2021 – October 2022
Managed patient scheduling, medical record maintenance, and coordination of healthcare services.
Assisted in staffing and resource allocation, ensuring smooth hospital operations and timely patient care.
Handled billing, insurance documentation, and administrative correspondence.
Coordinated with doctors, nurses, and patients to streamline appointment scheduling and follow-ups.
Ensured compliance with hospital policies, healthcare regulations, and workplace safety standards.
PROJECTS
Capstone Project – Cape Breton University (Sep 2024- Dec 2024)
AI-driven Business Strategy Optimization for a Biopharma Company (Dan’s Farmaroot)
- Researched AI applications in market analysis, product innovation, and trend forecasting.
- Developed strategies for demand forecasting and targeted marketing using AI tools.
- Proposed automation in customer service and AI-powered quality control enhancements.
- Analyzed consumer behavior to optimize biopharma product offerings and branding strategies.
Bio electrochemical System – Generating Electricity Using Plants & Microorganisms (2021)
- Developed an eco-friendly bio electrochemical system to harness electricity from natural plants and microbes.
- Conducted experiments on microbial fuel cells (MFCs) to optimize energy production.
Antimicrobial Activity & Phytochemical Study of Butea Monospermic (2019)
- Researched the medicinal properties of Butea monospermic for potential pharmaceutical applications.
- Performed antimicrobial activity assays and phytochemical screening to analyze bioactive compounds.
EDUCATION
Cape Breton University, Sydney NS January 2023- December 2024
Post Baccalaureate Diploma in Healthcare Management GPA: 3.7
Relevant Courses: Human Resource Management, Information System for Management, Healthcare Analytics, Legal and
Ethical Issues in Healthcare, Health Care Policy, Health Care Quality & Project, Health Care Emergency Preparedness,
Accounting, Workplace Communication, Organizational Behavior, Statistics.
Ganpat University, Mehsana June 2018- June 2021
Bachelor of Sciences- Biotechnology GPA: 3.38
Relevant courses: Industrial Biotechnology, Microbiology, Bioinformatics, Biochemistry, Organic Chemistry, Physics,
Genetics, Cell- Biology, Quantitative Analysis, Molecular Biology, Environmental Science, Immunology
AFFILIATIONS
Workplace hazardous materials information system (WHMIS)
Food Safety Certification
CPR & First- Aid certification
Occupational Health and Safety Certification
