PowerProtect DD SolVe Generator

Version: 6.1.7.27 Generated on June 14 2024 09:26 AM

Topic
Data Domain Field Component Replacement

Selections
Replacement Procedures: DD6400

If you find any errors in this procedure or have comments regarding this application, send
email to [email protected]

Copyright © 2024 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, EMC, Dell EMC and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

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respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a
particular purpose.

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update the document over subsequent future releases to revise these words accordingly.

This document may contain language from third party content that is not under Dell's control and is not consistent with
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document will be revised accordingly.
Dell Technologies – Restricted Use – Confidential & Subject to NDA
Page 1 of 181
 Contents
Preliminary Activity Tasks ...................................................................................................3
Read, understand, and perform these tasks.................................................................................................3

DD6400 FRU Procedures......................................................................................................5

Dell Technologies – Restricted Use – Confidential & Subject to NDA

Page 2 of 181
Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

IMPORTANT: BEFORE GOING ONSITE TO PERFORM THIS PROCEDURE, make sure this procedure
is valid by checking to see if the generator has been updated by performing the following steps:

1. Launch SolVe Desktop.

2. You will be notified if the generator needs to be updated. If it needs updating, perform these steps:
a. Click on the generator that created this procedure.
b. Click on the Yes button to update the generator.
c. Regenerate this procedure when the update is done.

3. Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you need to
be aware of before performing this activity. Read, understand, and when necessary perform any
tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

• Use caution when extending the controller from the rack. Pull the controller out of the rack slowly and
verify that it has been securely installed in the rails.

Dell Technologies – Restricted Use – Confidential & Subject to NDA

Page 3 of 181
Dell Technologies – Restricted Use – Confidential & Subject to NDA

Page 4 of 181
DD6400 FRU Procedures

Dell Technologies – Restricted Use – Confidential & Subject to NDA

Page 5 of 181
Dell EMC PowerProtect DD6400
System Maintenance and Upgrade Guide

May 2024
Rev. 04

Page 6 of 181
Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2021 - 2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.

Page 7 of 181
 Contents

Figures..........................................................................................................................................8

Tables.......................................................................................................................................... 12

Chapter 1: FRU and Upgrade Overview......................................................................................... 13

Tools and supplies needed............................................................................................................................................... 13
Safety overview..................................................................................................................................................................14
Safety instructions.......................................................................................................................................................14
Establish a serial management connection to the PowerProtect system............................................................15
Establish a serial connection to the serial port..................................................................................................... 15
Establish an SOL connection.....................................................................................................................................16
Component characteristics............................................................................................................................................. 16

Chapter 2: Replace an Operating System Disk..............................................................................17

Identify a failed OS disk.................................................................................................................................................... 17
Remove the front bezel to access front panel hard drives..................................................................................... 18
Remove a hard drive......................................................................................................................................................... 19
Removing the drive from the drive carrier..................................................................................................................20
Installing a drive into the drive carrier..........................................................................................................................20
Install the hard drive..........................................................................................................................................................21
Install the front bezel....................................................................................................................................................... 22
Verify the replacement data disk...................................................................................................................................23

Chapter 3: Replace a Cache Tier Disk.......................................................................................... 24

Identify a failed Cache Tier disk.....................................................................................................................................24
Remove the front bezel to access front panel hard drives.................................................................................... 25
Remove a hard drive.........................................................................................................................................................26
Removing the drive from the drive carrier.................................................................................................................. 27
Installing a drive into the drive carrier.......................................................................................................................... 27
Install the hard drive......................................................................................................................................................... 28
Install the front bezel....................................................................................................................................................... 29
Verify the replacement drive.......................................................................................................................................... 30

Chapter 4: Replace a Data Disk.................................................................................................... 31

Identify a failed data disk................................................................................................................................................. 31
Remove the front bezel to access front panel hard drives.....................................................................................32
Remove a hard drive.........................................................................................................................................................33
Removing the drive from the drive carrier..................................................................................................................34
Installing a drive into the drive carrier..........................................................................................................................34
Install the hard drive.........................................................................................................................................................35
Install the front bezel....................................................................................................................................................... 36
Verify the replacement data disk...................................................................................................................................37

Chapter 5: Replace a Fan.............................................................................................................39

Identify a failed fan........................................................................................................................................................... 39

Contents 3

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 Extend the system from the cabinet............................................................................................................................40
Remove the system cover.............................................................................................................................................. 40
Remove the cooling fan....................................................................................................................................................41
Install the cooling fan........................................................................................................................................................ 41
Install the system cover...................................................................................................................................................42
Slide the system into the cabinet..................................................................................................................................43
Verify the replacement fan............................................................................................................................................. 44

Chapter 6: Replace a Power Supply............................................................................................. 45

Identify a failed PSU......................................................................................................................................................... 45
Remove a PSU................................................................................................................................................................... 46
Install the PSU....................................................................................................................................................................47
Verify the replacement power supply...........................................................................................................................47

Chapter 7: Replace the Network Daughter Card.......................................................................... 49

Verify the status of the network daughter card........................................................................................................49
Shut down and disconnect the system....................................................................................................................... 50
Extend the system from the cabinet............................................................................................................................50
Remove the system cover............................................................................................................................................... 51
Removing the air shroud................................................................................................................................................. 52
Remove expansion card riser 2......................................................................................................................................52
Remove the network daughter card.............................................................................................................................53
Install the network daughter card................................................................................................................................. 53
Install expansion card riser 2.......................................................................................................................................... 54
Installing the air shroud....................................................................................................................................................55
Install the system cover...................................................................................................................................................55
Slide the system into the cabinet..................................................................................................................................56
Reconnect and power on the system...........................................................................................................................57
Verify the replacement network daughter card.........................................................................................................57

Chapter 8: Replace a DIMM......................................................................................................... 59

Identify a failed DIMM......................................................................................................................................................59
Shut down and disconnect the system....................................................................................................................... 60
Extend the system from the cabinet............................................................................................................................60
Remove the system cover............................................................................................................................................... 61
Removing the air shroud..................................................................................................................................................62
Remove the memory module..........................................................................................................................................62
Install the memory module.............................................................................................................................................. 63
Installing the air shroud....................................................................................................................................................64
Install the system cover...................................................................................................................................................65
Slide the system into the cabinet..................................................................................................................................65
Reconnect and power on the system.......................................................................................................................... 66
Verify the replacement DIMM........................................................................................................................................66

Chapter 9: Replace a PCIe HBA (SAS, FC, or NIC).......................................................................68

Identify the failed PCIe HBA (SAS, FC, or NIC)........................................................................................................ 68
Shut down and disconnect the system....................................................................................................................... 69
Extend the system from the cabinet............................................................................................................................ 70
Remove the system cover.............................................................................................................................................. 70

4 Contents

Page 9 of 181
 Remove an expansion card from an expansion card riser........................................................................................ 71
Install expansion card into expansion card riser.........................................................................................................73
Install the system cover...................................................................................................................................................75
Slide the system into the cabinet.................................................................................................................................. 76
Reconnect and power on the system...........................................................................................................................77
Verify the PCIe HBA replacement................................................................................................................................. 77

Chapter 10: Replace an NVRAM module....................................................................................... 78

Prepare for NVRAM replacement................................................................................................................................. 78
Single node system NVRAM data erasure.............................................................................................................78
Shut down and disconnect the system........................................................................................................................79
Extend the system from the cabinet............................................................................................................................80
Remove the system cover.............................................................................................................................................. 80
Remove the NVRAM module.......................................................................................................................................... 81
Install the NVRAM module.............................................................................................................................................. 82
Install the system cover...................................................................................................................................................83
Slide the system into the cabinet..................................................................................................................................84
Reconnect and power on the system.......................................................................................................................... 85
Verify the new NVRAM module.....................................................................................................................................85

Chapter 11: Replace the Trusted Platform Module (TPM)............................................................ 87

Verify the status of the TPM......................................................................................................................................... 87
Shut down and disconnect the system........................................................................................................................87
Extend the system from the cabinet............................................................................................................................88
Remove the system cover.............................................................................................................................................. 88
Locate the TPM.................................................................................................................................................................89
Upgrading the Trusted Platform Module.................................................................................................................... 90
Removing the TPM..................................................................................................................................................... 90
Installing the TPM....................................................................................................................................................... 90
Install the system cover...................................................................................................................................................90
Slide the system into the cabinet...................................................................................................................................91
Reconnect and power on the system.......................................................................................................................... 92
Initializing the TPM 2.0 for TXT users......................................................................................................................... 92

Chapter 12: Replace a CPU.......................................................................................................... 93

Verify the status of the CPU..........................................................................................................................................93
Shut down and disconnect the system........................................................................................................................93
Extend the system from the cabinet............................................................................................................................94
Remove the system cover.............................................................................................................................................. 94
Removing the air shroud................................................................................................................................................. 95
Remove processor and heat sink module....................................................................................................................96
Remove the processor from the processor and heat sink module....................................................................... 96
Install the processor into a processor and heat sink module..................................................................................97
Install a processor and heat sink module.....................................................................................................................99
Installing the air shroud.................................................................................................................................................. 100
Install the system cover..................................................................................................................................................101
Slide the system into the cabinet................................................................................................................................. 101
Reconnect and power on the system.........................................................................................................................102
Verify the replacement CPU......................................................................................................................................... 102

Contents 5

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 Chapter 13: Replace the system board....................................................................................... 104
Verify the status of the system board....................................................................................................................... 105
Shut down and disconnect the system......................................................................................................................105
Remove a PSU................................................................................................................................................................. 105
Extend the system from the cabinet.......................................................................................................................... 106
Remove the system cover.............................................................................................................................................107
Removing the air shroud................................................................................................................................................ 107
Remove the cooling fan assembly............................................................................................................................... 108
Remove expansion card risers......................................................................................................................................109
Remove expansion card riser 1............................................................................................................................... 109
Remove expansion card riser 2............................................................................................................................... 110
Remove expansion card riser 3................................................................................................................................ 111
Remove the memory module......................................................................................................................................... 112
Remove processor and heat sink module................................................................................................................... 112
Remove the system board............................................................................................................................................. 113
Install the system board..................................................................................................................................................114
Install a processor and heat sink module.................................................................................................................... 114
Install the memory module............................................................................................................................................. 115
Installing the new TPM................................................................................................................................................... 116
Install expansion card riser 1.......................................................................................................................................... 117
Install expansion card riser 2......................................................................................................................................... 118
Install expansion card riser 3......................................................................................................................................... 118
Install the cooling fan assembly.................................................................................................................................... 119
Installing the air shroud.................................................................................................................................................. 120
Install the system cover.................................................................................................................................................. 121
Install the PSU.................................................................................................................................................................. 122
Slide the system into the cabinet................................................................................................................................ 123
Reconnect and power on the system......................................................................................................................... 124
Restoring the Service Tag by using the Easy Restore feature.............................................................................124
Enter the system Service Tag by using System Setup.......................................................................................... 125
Import server profile....................................................................................................................................................... 125
Upgrade the identity module firmware.......................................................................................................................125
Bring up the existing file system..................................................................................................................................126

Chapter 14: Replace the Chassis................................................................................................ 129

Preliminary and troubleshooting steps....................................................................................................................... 130
Shut down and disconnect the system...................................................................................................................... 130
Remove the system from the cabinet......................................................................................................................... 131
Remove a PSU..................................................................................................................................................................132
Remove the front bezel to access front panel hard drives................................................................................... 133
Remove a hard drive....................................................................................................................................................... 134
Remove the system covers...........................................................................................................................................134
Remove the cooling fan assembly............................................................................................................................... 135
Removing the air shroud................................................................................................................................................ 136
Remove expansion card risers......................................................................................................................................136
Remove expansion card riser 1............................................................................................................................... 136
Remove expansion card riser 2...............................................................................................................................137
Remove expansion card riser 3...............................................................................................................................138

6 Contents

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 Remove the system board.............................................................................................................................................139
Install the system board................................................................................................................................................. 139
Install expansion card riser 1......................................................................................................................................... 140
Install expansion card riser 2..........................................................................................................................................141
Install expansion card riser 3..........................................................................................................................................141
Installing the air shroud.................................................................................................................................................. 142
Install the cooling fan assembly....................................................................................................................................143
Install the system cover................................................................................................................................................. 144
Install the hard drive....................................................................................................................................................... 145
Install the front bezel......................................................................................................................................................146
Install the PSU..................................................................................................................................................................146
Install the system in the cabinet.................................................................................................................................. 147
Reconnect and power on the system.........................................................................................................................149
Verify the system and perform a system headswap...............................................................................................150
Verify the system............................................................................................................................................................ 150

Chapter 15: Replace the Bezel....................................................................................................153

Remove the front bezel to access front panel hard drives...................................................................................153
Install the front bezel......................................................................................................................................................153

Chapter 16: Replace the Rail Kit................................................................................................. 155

Shut down and disconnect the system......................................................................................................................155
Extend the system from the cabinet.......................................................................................................................... 156
Identifying the rail kit components..............................................................................................................................156
Remove the system from the cabinet........................................................................................................................ 157
Removing the rails........................................................................................................................................................... 158
Remove the original CMA brackets.............................................................................................................................159
Attach the new CMA brackets.....................................................................................................................................160
Install the rails................................................................................................................................................................... 161
Secure the rail assemblies to the cabinet.................................................................................................................. 162
Install the system in the cabinet.................................................................................................................................. 163
Install the CMA arm........................................................................................................................................................ 165
Slide the system into the cabinet................................................................................................................................ 166
Reconnect and power on the system......................................................................................................................... 167

Chapter 17: Add a PCIe HBA....................................................................................................... 168

Adding a PCIe HBA..........................................................................................................................................................168
Shut down and disconnect the system......................................................................................................................169
Extend the system from the cabinet.......................................................................................................................... 169
Remove the system cover.............................................................................................................................................170
Install expansion card into expansion card riser........................................................................................................171
Install the system cover................................................................................................................................................. 172
Slide the system into the cabinet................................................................................................................................ 173
Reconnect and power on the system......................................................................................................................... 174
Configure the new PCIe HBA....................................................................................................................................... 174
Configure a new Fibre Channel HBA.....................................................................................................................174
Configure a new Ethernet HBA.............................................................................................................................. 175

Contents 7

Page 12 of 181
 Figures

1 Maintenance connections...................................................................................................................................... 15
2 Drive fault LED.......................................................................................................................................................... 17
3 Removing the front bezel....................................................................................................................................... 19
4 Removing a hard drive............................................................................................................................................ 19
5 Removing the drive from the drive carrier........................................................................................................ 20
6 Installing a drive into the drive carrier................................................................................................................. 21
7 Installing a hard drive.............................................................................................................................................. 22
8 Installing the front bezel........................................................................................................................................ 22
9 Drive fault LED......................................................................................................................................................... 23
10 Drive fault LED......................................................................................................................................................... 24
11 Removing the front bezel...................................................................................................................................... 26
12 Removing a hard drive............................................................................................................................................26
13 Removing the drive from the drive carrier........................................................................................................ 27
14 Installing a drive into the drive carrier................................................................................................................ 28
15 Installing a hard drive.............................................................................................................................................. 29
16 Installing the front bezel........................................................................................................................................ 29
17 Drive fault LED......................................................................................................................................................... 30
18 Drive fault LED.......................................................................................................................................................... 31
19 Removing the front bezel...................................................................................................................................... 33
20 Removing a hard drive............................................................................................................................................33
21 Removing the drive from the drive carrier........................................................................................................ 34
22 Installing a drive into the drive carrier................................................................................................................ 35
23 Installing a hard drive.............................................................................................................................................. 36
24 Installing the front bezel........................................................................................................................................ 36
25 Drive fault LED......................................................................................................................................................... 37
26 Extend the system from the cabinet.................................................................................................................. 40
27 Remove the system cover......................................................................................................................................41
28 Removing cooling fan.............................................................................................................................................. 41
29 Installing cooling fan................................................................................................................................................42
30 Slide the system into the cabinet........................................................................................................................ 43
31 PSU LED.................................................................................................................................................................... 45
32 Remove the power supply unit.............................................................................................................................46
33 Install the PSU.......................................................................................................................................................... 47
34 Extend the system from the cabinet................................................................................................................... 51
35 Remove the system cover..................................................................................................................................... 51
36 Removing the air shroud........................................................................................................................................ 52
37 Removing expansion card riser 2......................................................................................................................... 53
38 Removing the network daughter card................................................................................................................53
39 Installing the network daughter card.................................................................................................................. 54
40 Installing expansion card riser 2........................................................................................................................... 54

8 Figures

Page 13 of 181
41 Installing the air shroud.......................................................................................................................................... 55
42 Slide the system into the cabinet........................................................................................................................ 56
43 Power button............................................................................................................................................................ 57
44 Network daughter card.......................................................................................................................................... 57
45 NIC LEDs....................................................................................................................................................................58
46 Extend the system from the cabinet................................................................................................................... 61
47 Remove the system cover......................................................................................................................................61
48 Removing the air shroud........................................................................................................................................ 62
49 Removing a memory module................................................................................................................................. 63
50 Installing a memory module................................................................................................................................... 64
51 Installing the air shroud.......................................................................................................................................... 64
52 Slide the system into the cabinet........................................................................................................................ 66
53 Slot numbering......................................................................................................................................................... 69
54 Extend the system from the cabinet.................................................................................................................. 70
55 Remove the system cover......................................................................................................................................71
56 Removing the expansion card from expansion card riser 1............................................................................72
57 Removing the expansion card from expansion card riser 2...........................................................................72
58 Removing the expansion card from expansion card riser 3...........................................................................73
59 Installing expansion card into expansion card riser 1....................................................................................... 74
60 Installing expansion card into expansion card riser 2...................................................................................... 74
61 Installing expansion card into expansion card riser 3...................................................................................... 75
62 Slide the system into the cabinet........................................................................................................................ 76
63 Power button............................................................................................................................................................ 77
64 Extend the system from the cabinet.................................................................................................................. 80
65 Remove the system cover......................................................................................................................................81
66 Removing the NVRAM module from expansion card riser 1..........................................................................82
67 NVRAM module........................................................................................................................................................ 82
68 Installing the NVRAM module in expansion card riser 1................................................................................. 83
69 Slide the system into the cabinet........................................................................................................................ 84
70 Extend the system from the cabinet.................................................................................................................. 88
71 Remove the system cover.....................................................................................................................................89
72 TPM location.............................................................................................................................................................89
73 Installing the TPM................................................................................................................................................... 90
74 Slide the system into the cabinet......................................................................................................................... 91
75 Extend the system from the cabinet.................................................................................................................. 94
76 Remove the system cover.....................................................................................................................................95
77 Removing the air shroud........................................................................................................................................ 95
78 Installing the air shroud........................................................................................................................................ 100
79 Slide the system into the cabinet.......................................................................................................................102
80 Remove the power supply unit........................................................................................................................... 106
81 Extend the system from the cabinet.................................................................................................................106
82 Remove the system cover................................................................................................................................... 107
83 Removing the air shroud...................................................................................................................................... 108

Figures 9

Page 14 of 181
 84 Removing the cooling fan.................................................................................................................................... 109
85 Removing expansion card riser 1......................................................................................................................... 110
86 Removing expansion card riser 2......................................................................................................................... 111
87 Removing expansion card riser 3......................................................................................................................... 111
88 Removing a memory module................................................................................................................................ 112
89 Removing the system board.................................................................................................................................113
90 Installing system board.......................................................................................................................................... 114
91 Installing a memory module.................................................................................................................................. 116
92 TPM location............................................................................................................................................................ 116
93 Installing the TPM................................................................................................................................................... 117
94 Installing expansion card riser 1........................................................................................................................... 117
95 Installing expansion card riser 2.......................................................................................................................... 118
96 Installing expansion card riser 3.......................................................................................................................... 119
97 Installing the cooling fan assembly.................................................................................................................... 120
98 Installing the air shroud......................................................................................................................................... 121
99 Install the PSU........................................................................................................................................................ 123
100 Slide the system into the cabinet.......................................................................................................................123
101 Release and extend system from cabinet......................................................................................................... 131
102 Removing system from rails................................................................................................................................ 132
103 Remove the power supply unit........................................................................................................................... 133
104 Removing the front bezel.....................................................................................................................................133
105 Removing a hard drive.......................................................................................................................................... 134
106 Removing the system cover................................................................................................................................135
107 Removing the cooling fan.................................................................................................................................... 135
108 Removing the air shroud...................................................................................................................................... 136
109 Removing expansion card riser 1........................................................................................................................ 137
110 Removing expansion card riser 2........................................................................................................................138
111 Removing expansion card riser 3........................................................................................................................138
112 Removing the system board................................................................................................................................139
113 Installing system board......................................................................................................................................... 140
114 Installing expansion card riser 1.......................................................................................................................... 140
115 Installing expansion card riser 2.......................................................................................................................... 141
116 Installing expansion card riser 3..........................................................................................................................142
117 Installing the air shroud.........................................................................................................................................143
118 Installing the cooling fan assembly.....................................................................................................................144
119 Installing a hard drive............................................................................................................................................ 145
120 Installing the front bezel.......................................................................................................................................146
121 Install the PSU.........................................................................................................................................................147
122 Pull out the intermediate rail................................................................................................................................147
123 Attach the inner rails to the system.................................................................................................................. 148
124 Install system into the extended rails................................................................................................................ 148
125 Slide system into the rack....................................................................................................................................149
126 Power button.......................................................................................................................................................... 149

10 Figures

Page 15 of 181
127 Removing the front bezel.................................................................................................................................... 153
128 Installing the front bezel.......................................................................................................................................154
129 Extend the system from the cabinet.................................................................................................................156
130 Sliding rail assembly - 2U systems..................................................................................................................... 157
131 CMA arm and separator....................................................................................................................................... 157
132 Release and extend system from cabinet........................................................................................................ 158
133 Removing system from rails................................................................................................................................ 158
134 Removing the rails................................................................................................................................................. 159
135 Remove the original CMA bracket..................................................................................................................... 159
136 Attach outer CMA bracket to the rails............................................................................................................. 160
137 Attach inner CMA bracket to the rails...............................................................................................................161
138 Installing the rear end of the rail........................................................................................................................ 162
139 Installing the front end of the rail.......................................................................................................................162
140 Installing screws..................................................................................................................................................... 163
141 Pull out the intermediate rail............................................................................................................................... 163
142 Attach the inner rails to the system.................................................................................................................. 164
143 Install system into the extended rails................................................................................................................164
144 Slide system into the rack....................................................................................................................................165
145 Install the seperator...............................................................................................................................................165
146 Install the arm......................................................................................................................................................... 166
147 Close the arm.......................................................................................................................................................... 166
148 Slide the system into the cabinet.......................................................................................................................167
149 Power button.......................................................................................................................................................... 167
150 Slot numbering........................................................................................................................................................168
151 Extend the system from the cabinet.................................................................................................................170
152 Remove the system cover................................................................................................................................... 170
153 Installing expansion card into expansion card riser 1...................................................................................... 171
154 Installing expansion card into expansion card riser 2.....................................................................................172
155 Installing expansion card into expansion card riser 3.....................................................................................172
156 Slide the system into the cabinet.......................................................................................................................173
157 Power button...........................................................................................................................................................174

Figures 11

Page 16 of 181
 Tables

1 Communications settings....................................................................................................................................... 15
2 Component characteristics.................................................................................................................................... 16
3 Front disk slot numbers.......................................................................................................................................... 18
4 Front disk slot numbers..........................................................................................................................................25
5 Front disk slot numbers..........................................................................................................................................32
6 Fan locations............................................................................................................................................................. 40
7 NIC LED states.........................................................................................................................................................58
8 Memory mapping..................................................................................................................................................... 59
9 Slot assignments......................................................................................................................................................69
10 Slot assignments.................................................................................................................................................... 168

12 Tables

Page 17 of 181
 1
FRU and Upgrade Overview
The tool, safety, and connection information in this chapter applies to all component replacement procedures for the
PowerProtect system. Verify that the required tools are available, review the safety information, and connect to the system
before proceeding.
This chapter contains the following information:
Topics:
• Tools and supplies needed
• Safety overview
• Establish a serial management connection to the PowerProtect system
• Component characteristics

Tools and supplies needed

Ensure that you have the required tools and supplies on hand for the PowerProtect system installation.
You will need:
● Antistatic wrist strap and conductive foam pad
● Screwdrivers:
○ Phillips #1
○ Phillips #2 with a 4- to 6-inch blade and a magnetic tip
○ Phillips #2 with a 12 in. or longer blade and magnetic tip
○ Flat head with a 3/16 in. blade
○ Flat head with a 1/4 in. blade
○ Torx T5
○ Torx T6
○ Torx T8
○ Torx T10
○ Torx T30 with adjustable torque setting
○ Torque
● Flashlight (free-standing for single-person installations)
● Roll of 5/8 inch Velcro cable tie material (3M Scotchmate SJ-3401 or similar)
● Null modem cable with DB-9 female connector to connect a service laptop to the PowerProtect system.
● Power adapter or a power cord for your laptop power adapter so that you can power your laptop from a rack PDU
The following additional tools and supplies might be needed when working with PowerProtect systems:
● Torque screwdriver
● Pliers
○ Needle nose
○ Regular
○ Locking
● 10 mm socket or wrench
● Diagonal wire cutters (for cutting tie wraps)
● exFAT formatted 4 GB or greater USB flash memory drive
● Tie wraps (4 in. and 8 in.)
● Labels
● Pen or marker
● Masking tape

FRU and Upgrade Overview 13

Page 18 of 181
Safety overview
CAUTION:
● If the system is used in a manner not specified by the manufacturer, the protection provided by the
equipment may be impaired.
● The RJ45 sockets on the motherboard, PCI cards, or I/O modules are for Ethernet connection only and must
not be connected to a telecommunications network.

CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.
When extending the system from the rack, pull outward slowly and verify the system is properly installed on the
rails.
Review this list of important safety recommendations.
● All plug-in modules and blank plates are part of the fire enclosure and must be removed only when a replacement can be
added immediately. The system must not be run without all parts in place.
● A DD6400 system must be operated only from a power supply input voltage range of 100–240 VAC and 50–60 Hz.
● The system is intended to operate with all installed power supplies working as intended.
● Provide a suitable power source with electrical overload protection.
● A safe electrical earth connection must be provided to each power cord. Check the grounding of the power sources before
applying power.
● The plug on each power supply cord is used as the main device to disconnect power from the system. Ensure that the
socket outlets are located near the equipment and are easily accessible.
● Permanently unplug the unit if you think it is damaged in any way and before moving the system. To completely remove
system power, you must disconnect all power supplies.
● The power connections must always be disconnected prior to removal or replacement of a power supply module from any of
the components in the system.
● A faulty power supply module should be replaced within 24 hours.
● Do not lift system components by yourself. A DD6400 system weighs up to 72.91 lbs (33.1 kg).

CAUTION: PowerProtect systems are heavy. Use at least two people or a mechanical lift to move any system.
● To comply with applicable safety, emission, and thermal requirements, covers must not be removed and all bays must be
fitted with plug-in modules.
● For ESD protection, Dell EMC recommends that you wear a suitable antistatic wrist or ankle strap. Observe all conventional
ESD precautions when handling plug-in modules and components.

Safety instructions
WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift
the system by yourself.

WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of
electric shock.

CAUTION: Do not operate the system without the cover for a duration exceeding five minutes. Operating the
system without the system cover can result in component damage.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product. Always use a static
mat and anti-static wristband while working on components inside the system.

NOTE: It is recommended that you always use an anti-static mat and an anti-static wristband while working on components
inside the system.

CAUTION: To ensure proper operation and cooling, all bays in the system and system fans must be always
populated with a component or a blank.

14 FRU and Upgrade Overview

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Establish a serial management connection to the
PowerProtect system
About this task
The PowerProtect system supports a direct serial connection, or Serial over LAN (SOL). Both methods cannot be enabled at the
same time. The serial port and Ethernet ports are located on the back of the system.
The serial and Ethernet ports are located on the lower left-hand side of the system.
CAUTION: Enabling SOL disables the serial console. If SOL is enabled on the PowerProtect DD controller and the
controller subsequently requires servicing, disable SOL and enable the serial console port to prevent confusion
and unnecessary troubleshooting should service personnel attempt to use the serial port to access the system.

Figure 1. Maintenance connections

1. Ethernet port
2. Serial port (COM 1)

Steps
Verify whether the system uses a serial connection or SOL, and follow one of the procedures below as required.

Establish a serial connection to the serial port

Steps
1. Connect a serial console cable from the management station or laptop to the serial port.
2. Launch a terminal emulation program from your computer and configure the following communication settings:
NOTE: 115200 baud rate is required for the system to work correctly; 9600 baud rate does not work.

Table 1. Communications settings

Setting Value
Baud rate 115200
Data bits 8
Stop bits 1
Parity None
Flow control None
Emulation VT-100

3. Log in as a system administrator, such as sysadmin.

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Establish an SOL connection
Prerequisites
The system must be configured to accept SOL connections. The Hardware Overview and Installation Guide for this system
provides instructions to configure the system for SOL.

Steps
1. Open an SSH shell.
2. Run the following command to connect to iDRAC.
ssh <iDRAC-IP-address> -l <iDRAC-username>.
3. Log in with the credentials for the iDRAC username.
4. Run one of the following commands to initiate the SOL session.
● console com2
● connect

Component characteristics
The following table lists the replaceable components, whether the component is hot-swappable, and whether the procedure can
be completed by a customer (CRU), or a Dell or partner technician (FRU):

Table 2. Component characteristics

Component Hot-swappable CRU/FRU
Bezel Y CRU
Front disk (OS, cache, and data) Y CRU
Power supply unit (PSU) Y CRU
Cable management accessory Y CRU
Fan Y CRU

DIMM N CRU
Network daughter card N CRU
PCIe HBA N CRU
Rail kit N CRU
NVRAM N FRU
TPM N FRU
System board N FRU
CPU/heatsink N FRU
Chassis N FRU

The following table lists the available upgrades, whether they can be performed with the system powered on, and whether the
procedure is a CRU or a FRU.

Component Can be performed with the system CRU/FRU

powered on
Add a PCIe HBA N CRU
Add an ES40 disk shelf (up to a Y CRU
maximum of two)

16 FRU and Upgrade Overview

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 2
Replace an Operating System Disk
Complete the following procedure to replace a disk mounted in the front of the chassis.
This CRU can be completed with the system powered on.
After replacing the disk, it takes approximately 2 hours for the disk rebuild process to complete.

NOTE: This is an estimate, and the rebuild may take significantly longer depending on the amount of activity on the system.

Topics:
• Identify a failed OS disk
• Remove the front bezel to access front panel hard drives
• Remove a hard drive
• Removing the drive from the drive carrier
• Installing a drive into the drive carrier
• Install the hard drive
• Install the front bezel
• Verify the replacement data disk

Identify a failed OS disk

Prerequisites
Establish a connection to the system.

About this task

Complete the following steps to identify the failed OS drive.

Steps
1. Verify the drive fault LED on the left control panel at the front of the system is illuminated solid amber.

Figure 2. Drive fault LED

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2. Run the alerts show current command to identify the location of the failed disk. Record the slot number of the failed
disk.
CAUTION: The physical labeling of the disks on the system chassis, and the disk numbering in do not match.
The physical labeling starts with Disk 0, and starts with Disk 1.

NOTE: The sample output below only includes the alert object and alert message. It does not include the columns for
the alert ID, post time, severity, and alert class which are part of the actual output.

# alerts show current

sysadmin@localhost# alerts show current
Object Message
---------------------------
-------------------------------------------------------------------------
Enclosure=1:Disk=2:Cause=NA EVT-STORAGE-00031: Disk has a hardware fault and may need
to be replaced.
---------------------------
-------------------------------------------------------------------------
There are 1 active alerts.

3. Match the slot number of the failed disk from the alerts show current output to the physical location of the disk.

NOTE: Although the physical slots are numbered starting from 0, the software identifies the slots starting at 1.

The following table maps the slot number to the physical location of the disk.

Table 3. Front disk slot numbers

Disk locations
Slot 0 (SW slot 1) Slot 3 (SW slot 4) Slot 6 (SW slot 7) Slot 9 (SW slot 10)
Slot 1 (SW slot 2) Slot 4 (SW slot 5) Slot 7 (SW slot 8) Slot 10 (SW slot 11)
Slot 2 (SW slot 3) Slot 5 (SW slot 6) Slot 8 (SW slot 9) Slot 11 (SW slot 12)

4. Run the disk beacon command on the failed disk to illuminate the LED.

# disk beacon 1.2

Remove the front bezel to access front panel hard

drives

Steps
1. Unlock the bezel by using the bezel key.
2. Press the release button, and pull the left end of the bezel.
3. Unhook the right end, and remove the bezel.

18 Replace an Operating System Disk

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 Figure 3. Removing the front bezel

Remove a hard drive

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. Press the release button to open the hard drive release handle.
2. Holding the handle, slide the hard drive out of the hard drive slot.

Figure 4. Removing a hard drive

3. If you are not replacing the hard drive immediately, insert a hard drive blank in the empty hard drive slot to maintain proper
system cooling.

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Removing the drive from the drive carrier
Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screwdriver to remove the drive.

2. Lift the drive out of the drive carrier.

Figure 5. Removing the drive from the drive carrier

Installing a drive into the drive carrier

Steps
1. Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier.
2. Align the screw holes on the drive with the screws holes on the drive carrier.
When aligned correctly, the back of the drive is flush with the back of the drive carrier.
3. Using a Phillips #1 screwdriver, secure the drive to the drive carrier with screws.
NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screwdriver to install the drive.

20 Replace an Operating System Disk

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 Figure 6. Installing a drive into the drive carrier

Install the hard drive

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. Press the release button on the front of the hard drive to open the release handle.
2. Insert the hard drive into the hard drive slot and slide until the hard drive connects with the backplane.
3. Close the hard drive release handle to lock the hard drive in place.

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 Figure 7. Installing a hard drive

Install the front bezel

Steps
1. Align and insert the right end of the bezel onto the system.
2. Press the release button and fit the left end of the bezel onto the system.
3. Lock the bezel by using the key.

Figure 8. Installing the front bezel

22 Replace an Operating System Disk

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Verify the replacement data disk
About this task
The system reports the state of a replacement disk drive depending on the history of the disk. Use the disk show state
command to display the state of all disk drives.
A replacement disk drive that is inserted into the system is recognized as a failed disk drive and is noted as failed when first
installed. An auto-spare process should change the status to spare in a few minutes.

Steps
1. Verify the drive fault LED on the left control panel at the front of the system is off.

Figure 9. Drive fault LED

2. In the CLI, press Ctrl + C to turn off the disk beacon.

3. Run the disk show hardware command to verify all the disks appear correctly.
4. Run the storage add force disk command to add the replacement disk to the system, where disk is the number of
the disk from the hardware failure alert message.

# storage add force disk 1.2

The 'storage add force' command will make the disk available to the
filesystem. Any existing data on this will be lost.
Are you sure? (yes|no) [no]: yes

Checking storage requirements...done

Adding disk 1.2 to the system...done

Updating system information...done

Disk 1.2 successfully added to the system

5. Use the alerts show current (or alerts show current-detailed) command.

# alerts show current

No active alerts

6. Run the disk show state command to verify the disk rebuild status.

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 3
Replace a Cache Tier Disk
Complete the following procedure to replace a Cache Tier disk mounted in the front of the chassis.
This CRU can be completed with the system powered on.
Cache Tier disks are not RAID protected, so no disk rebuild is required.
Topics:
• Identify a failed Cache Tier disk
• Remove the front bezel to access front panel hard drives
• Remove a hard drive
• Removing the drive from the drive carrier
• Installing a drive into the drive carrier
• Install the hard drive
• Install the front bezel
• Verify the replacement drive

Identify a failed Cache Tier disk

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to identify the failed drive.

Steps
1. Verify the drive fault LED on the left control panel at the front of the system is illuminated solid amber.

Figure 10. Drive fault LED

2. Run the alerts show current command to identify the location of the failed disk. Record the slot number of the failed
disk.

24 Replace a Cache Tier Disk

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 CAUTION: The physical labeling of the disks on the system chassis, and the disk numbering in DD OS do not
match. The physical labeling starts with Disk 0, and DD OS starts with Disk 1.

NOTE: The sample output below only includes the alert object and alert message. It does not include the columns for
the alert ID, post time, severity, and alert class which are part of the actual output.

# alerts show current

sysadmin@localhost# alerts show current
Object Message
---------------------------
-------------------------------------------------------------------------
Enclosure=1:Disk=3:Cause=NA EVT-STORAGE-00031: Disk has a hardware fault and may need
to be replaced.
---------------------------
-------------------------------------------------------------------------
There are 1 active alerts.

3. Match the slot number of the failed disk from the alerts show current output to the physical location of the disk.

NOTE: Although the physical slots are numbered starting from 0, the software identifies the slots starting at 1.

The following table maps the slot number to the physical location of the disk.

Table 4. Front disk slot numbers

Disk locations
Slot 0 (SW slot 1) Slot 3 (SW slot 4) Slot 6 (SW slot 7) Slot 9 (SW slot 10)
Slot 1 (SW slot 2) Slot 4 (SW slot 5) Slot 7 (SW slot 8) Slot 10 (SW slot 11)
Slot 2 (SW slot 3) Slot 5 (SW slot 6) Slot 8 (SW slot 9) Slot 11 (SW slot 12)

4. Run the disk beacon command on the failed disk to illuminate the LED.

Remove the front bezel to access front panel hard

drives

Steps
1. Unlock the bezel by using the bezel key.
2. Press the release button, and pull the left end of the bezel.
3. Unhook the right end, and remove the bezel.

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 Figure 11. Removing the front bezel

Remove a hard drive

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. Press the release button to open the hard drive release handle.
2. Holding the handle, slide the hard drive out of the hard drive slot.

Figure 12. Removing a hard drive

3. If you are not replacing the hard drive immediately, insert a hard drive blank in the empty hard drive slot to maintain proper
system cooling.

26 Replace a Cache Tier Disk

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Removing the drive from the drive carrier
Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screwdriver to remove the drive.

2. Lift the drive out of the drive carrier.

Figure 13. Removing the drive from the drive carrier

Installing a drive into the drive carrier

Steps
1. Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier.
2. Align the screw holes on the drive with the screws holes on the drive carrier.
When aligned correctly, the back of the drive is flush with the back of the drive carrier.
3. Using a Phillips #1 screwdriver, secure the drive to the drive carrier with screws.
NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screwdriver to install the drive.

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 Figure 14. Installing a drive into the drive carrier

Install the hard drive

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. Press the release button on the front of the hard drive to open the release handle.
2. Insert the hard drive into the hard drive slot and slide until the hard drive connects with the backplane.
3. Close the hard drive release handle to lock the hard drive in place.

28 Replace a Cache Tier Disk

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 Figure 15. Installing a hard drive

Install the front bezel

Steps
1. Align and insert the right end of the bezel onto the system.
2. Press the release button and fit the left end of the bezel onto the system.
3. Lock the bezel by using the key.

Figure 16. Installing the front bezel

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Verify the replacement drive

About this task

Complete the following tasks to verify the replacement disk.

Steps
1. Verify the drive fault LED on the left control panel at the front of the system is off.

Figure 17. Drive fault LED

2. In the CLI, press Ctrl + C to turn off the disk beacon.

3. Run the disk show hardware command to verify all the disks appear correctly.
4. Run the storage add disk 1.<n> command to add the disk back to the Cache Tier, where <n> is the number of the
disk from the hardware failure alert message.
5. Run the filesys expand command to set the new cache disk as in-use.
6. Use the alerts show current (or alerts show current-detailed) command.

# alerts show current

No active alerts

30 Replace a Cache Tier Disk

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 4
Replace a Data Disk
Complete the following procedure to replace a disk mounted in the front of the chassis.
This CRU can be completed with the system powered on.
After replacing the disk, it takes approximately 2 hours for the disk rebuild process to complete.

NOTE: This is an estimate, and the rebuild may take significantly longer depending on the amount of activity on the system.

Topics:
• Identify a failed data disk
• Remove the front bezel to access front panel hard drives
• Remove a hard drive
• Removing the drive from the drive carrier
• Installing a drive into the drive carrier
• Install the hard drive
• Install the front bezel
• Verify the replacement data disk

Identify a failed data disk

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to identify the failed data disk.

Steps
1. Verify the drive fault LED on the left control panel at the front of the system is illuminated solid amber.

Figure 18. Drive fault LED

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2. Run the alerts show current command to identify the location of the failed disk. Record the slot number of the failed
disk.
CAUTION: The physical labeling of the disks on the system chassis, and the disk numbering in do not match.
The physical labeling starts with Disk 0, and starts with Disk 1.

NOTE: The sample output below only includes the alert object and alert message. It does not include the columns for
the alert ID, post time, severity, and alert class which are part of the actual output.

# alerts show current

sysadmin@localhost# alerts show current
Object Message
---------------------------
-------------------------------------------------------------------------
Enclosure=1:Disk=5:Cause=NA EVT-STORAGE-00031: Disk has a hardware fault and may need
to be replaced.
---------------------------
-------------------------------------------------------------------------
There are 1 active alerts.

3. Match the slot number of the failed disk from the alerts show current output to the physical location of the disk.

NOTE: Although the physical slots are numbered starting from 0, the software identifies the slots starting at 1.

The following table maps the slot number to the physical location of the disk.

Table 5. Front disk slot numbers

Disk locations
Slot 0 (SW slot 1) Slot 3 (SW slot 4) Slot 6 (SW slot 7) Slot 9 (SW slot 10)
Slot 1 (SW slot 2) Slot 4 (SW slot 5) Slot 7 (SW slot 8) Slot 10 (SW slot 11)
Slot 2 (SW slot 3) Slot 5 (SW slot 6) Slot 8 (SW slot 9) Slot 11 (SW slot 12)

4. Run the disk beacon command on the failed disk to illuminate the LED.

# disk beacon 1.5

Remove the front bezel to access front panel hard

drives

Steps
1. Unlock the bezel by using the bezel key.
2. Press the release button, and pull the left end of the bezel.
3. Unhook the right end, and remove the bezel.

32 Replace a Data Disk

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 Figure 19. Removing the front bezel

Remove a hard drive

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. Press the release button to open the hard drive release handle.
2. Holding the handle, slide the hard drive out of the hard drive slot.

Figure 20. Removing a hard drive

3. If you are not replacing the hard drive immediately, insert a hard drive blank in the empty hard drive slot to maintain proper
system cooling.

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Removing the drive from the drive carrier
Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screwdriver to remove the drive.

2. Lift the drive out of the drive carrier.

Figure 21. Removing the drive from the drive carrier

Installing a drive into the drive carrier

Steps
1. Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier.
2. Align the screw holes on the drive with the screws holes on the drive carrier.
When aligned correctly, the back of the drive is flush with the back of the drive carrier.
3. Using a Phillips #1 screwdriver, secure the drive to the drive carrier with screws.
NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screwdriver to install the drive.

34 Replace a Data Disk

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 Figure 22. Installing a drive into the drive carrier

Install the hard drive

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. Press the release button on the front of the hard drive to open the release handle.
2. Insert the hard drive into the hard drive slot and slide until the hard drive connects with the backplane.
3. Close the hard drive release handle to lock the hard drive in place.

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 Figure 23. Installing a hard drive

Install the front bezel

Steps
1. Align and insert the right end of the bezel onto the system.
2. Press the release button and fit the left end of the bezel onto the system.
3. Lock the bezel by using the key.

Figure 24. Installing the front bezel

36 Replace a Data Disk

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Verify the replacement data disk
About this task
The system reports the state of a replacement disk drive depending on the history of the disk. Use the disk show state
command to display the state of all disk drives.
A replacement disk drive that is inserted into the system is recognized as a failed disk drive and is noted as failed when first
installed. An auto-spare process should change the status to spare in a few minutes.

Steps
1. Verify the drive fault LED on the left control panel at the front of the system is off.

Figure 25. Drive fault LED

2. In the CLI, press Ctrl + C to turn off the disk beacon.

3. Run the disk show hardware command to verify all the disks appear correctly.
4. Run the storage add force disk command to add the replacement disk to the system, where disk is the number of
the disk from the hardware failure alert message.

# storage add force disk 1.5

The 'storage add force' command will make the disk available to the
filesystem. Any existing data on this will be lost.
Are you sure? (yes|no) [no]: yes

Checking storage requirements...done

Adding disk 1.5 to the system...done

Updating system information...done

Disk 1.5 successfully added to the system

5. Use the following command to check that the disk drive is recognized by the Data Domain system. In the command display,
the disk State should be spare or reconstructing.

# disk show state

Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
--------- ----------------------------------------------
1 . . . . v . . . . . . .
2 . . . . . . . . . . . . . . .
--------- ----------------------------------------------

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 Legend State Count
------ --------------- -----
. In Use Disks 26
v Available Disks 1
------ --------------- -----
Total 27 disks

Estimated total time remaining for reconstruction (minutes) 874

6. Use the alerts show current (or alerts show current-detailed) command.

# alerts show current

No active alerts

38 Replace a Data Disk

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 5
Replace a Fan
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.
When extending the system from the rack, pull outward slowly and verify the system is properly installed on the
rails.
The system contains fans in the front of the chassis.
Complete the following procedure to replace a failed fan.
This CRU can be completed with the system powered on.
Topics:
• Identify a failed fan
• Extend the system from the cabinet
• Remove the system cover
• Remove the cooling fan
• Install the cooling fan
• Install the system cover
• Slide the system into the cabinet
• Verify the replacement fan

Identify a failed fan

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to identify the failed fan.

Steps
1. Use the alerts show current (or alerts show current-detailed) command that will include messages
indicating fan loss or fan failure.
NOTE: The sample output below only includes the alert object and alert message. It does not include the columns for
the alert ID, post time, severity, and alert class which are part of the actual output.

# alerts show current

Object Message
--------- -----------------
Enclosure=1:Fan=4 Fan fault is detected
--------- -----------------
2. Use the enclosure show fans command to identify failed fan.

# enclosure show fans 1

Enclosure Description Level Status
--------- ----------------- ------ ------
1 System Board Fan1 medium OK
System Board Fan2 medium OK
System Board Fan3 medium OK
System Board Fan4 medium Unavailable
System Board Fan5 medium OK

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 System Board Fan6 medium OK
--------- ----------------- ------ ------
3. Record the number of the failed fan.
4. Map the number of the failed fan to the physical location of that fan.
The following table shows the physical layout of the fans as seen from the front of the system.

Table 6. Fan locations

Left fan assembly Right fan assembly
Fan 1 Fan 2 Fan 3 Fan 4 Fan 5 Fan 6

Extend the system from the cabinet

Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU
components, or to remove the system from the cabinet.

Steps
1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to
release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch.
2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position.

Figure 26. Extend the system from the cabinet

Remove the system cover

Steps
1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position.
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the
system.
3. Hold the cover on both sides, and lift the cover away from the system.

40 Replace a Fan

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 Figure 27. Remove the system cover

Remove the cooling fan

Steps
Press the release tab and lift the cooling fan out of the cooling fan assembly.

Figure 28. Removing cooling fan

Install the cooling fan

Steps
Holding the release tab, align the connector at the base of the cooling fan with the connector on the system board.

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Figure 29. Installing cooling fan

Install the system cover

Prerequisites
Follow the safety guidelines.
Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system.

Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Push the system cover latch down.
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system
cover latch locks into place.
3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position.

42 Replace a Fan

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Slide the system into the cabinet
Steps
1. At the front of the cabinet, push the system inward until the lock levers click into place.
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches engage to
secure the system in the cabinet.

Figure 30. Slide the system into the cabinet

NOTE: Make sure the cables remain clear of the chassis as it slides back into place.

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Verify the replacement fan

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to verify the replacement fan.

Steps
1. Use the enclosure show fans command to verify the status of the new fan.

# enclosure show fans 1

Enclosure Description Level Status
--------- ----------------- ------ ------
1 System Board Fan1 medium OK
System Board Fan2 medium OK
System Board Fan3 medium OK
System Board Fan4 medium OK
System Board Fan5 medium OK
System Board Fan6 medium OK
--------- ----------------- ------ ------
2. Use the alerts show current (or alerts show current-detailed) command.

# alerts show current

No active alerts

44 Replace a Fan

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 6
Replace a Power Supply
The system contains two power supply units (PSUs) in the rear of the chassis.
Complete the following procedure to replace a PSU.
This CRU can be performed with the system powered on.
Topics:
• Identify a failed PSU
• Remove a PSU
• Install the PSU
• Verify the replacement power supply

Identify a failed PSU

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to identify the failed PSU.

Steps
1. Check the LED on the affected PSU. The PSU handle functions as the LED.
NOTE: If a PSU is found to be faulted, the LED blinks amber.

Figure 31. PSU LED

2. Enter the alerts show current command (or alerts show current-detailed) to display messages indicating
PSU failure. A sample output is shown.
NOTE: The sample output below only includes the alert object and alert message. It does not include the columns for
the alert ID, post time, severity, and alert class which are part of the actual output.

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 # alerts show current
Object Message
--------- -----------------
Encl=1:PowerSupply=2 EVT-ENVIRONMENT-00026: Power supply has failed
--------- -----------------
3. Enter the enclosure show powersupply command to check the status of each power supply.

# enclosure show powersupply

This command may take up to a minute to complete. Please wait...
--------- ----------- ------- ------
Enclosure Description Status
--------- -------------- -------
1 Power module 1 OK
1 Power module 2 FAILED
--------- -------------- -------

4. Map the number of the failed PSU to the physical location of that power supply.
As seen from the back of the system, both power supplies are on the right--hand side of the system. Power supply 1 is the
left-hand PSU, and power supply 2 is the right-hand PSU.

Remove a PSU
Prerequisites
Follow the safety guidelines listed in Safety instructions.

About this task

The technical white paper Servicing and Replacing Power Supplies for DellEMC PowerEdge R940/R740/R740xd Systems with
Single and Dual CMA Solutions provides additional details about removing PSUs with the cable management arms installed on
the back of the system.

Steps
1. Disconnect the power cable from the power source and from the PSU you intend to remove, and then remove the cable
from the strap on the PSU handle.
2. Press the release latch and slide the PSU out of the system by using the PSU handle.

Figure 32. Remove the power supply unit

46 Replace a Power Supply

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Install the PSU
Prerequisites
Follow the safety guidelines listed in Safety instructions.

About this task

The technical white paper Servicing and Replacing Power Supplies for DellEMC PowerEdge R940/R740/R740xd Systems with
Single and Dual CMA Solutions provides additional details about installing PSUs with the cable management arms installed on
the back of the system.

Steps
1. Verify that nothing has dropped into the empty PSU slot before installing the replacement PSU.
2. Slide the PSU into the system until the PSU is fully seated and the release latch snaps into place.
3. Connect the power cable to the PSU, and plug the cable into a power outlet.
CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.

NOTE: When installing, hot swapping, or hot adding a new PSU, wait for 15 seconds for the system to recognize the
PSU and determine its status. The PSU redundancy may not occur until discovery is complete. Wait until the new PSU is
discovered and enabled before you remove the other PSU. The PSU status indicator turns green to signify that the PSU
is functioning properly.

Figure 33. Install the PSU

Verify the replacement power supply

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to verify the replacement power supply.

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Steps
1. Enter the enclosure show powersupply command to check the status of each power supply.

# enclosure show powersupply

This command may take up to a minute to complete. Please wait...
--------- ----------- ------- ------
Enclosure Description Status
--------- -------------- -------
1 Power module 1 OK
1 Power module 2 OK
--------- -------------- -------

2. Use the alerts show current (or alerts show current-detailed) command.

# alerts show current

No active alerts

48 Replace a Power Supply

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 7
Replace the Network Daughter Card
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.
When extending the system from the rack, pull outward slowly and verify the system is properly installed on the
rails.
The system uses a network daughter card that contains 4 x 10 GbE ports. If a port fails, the whole card requires replacement.
Complete the following procedure to replace the network daughter card.
This CRU is not hot-swappable, and requires a system shutdown to replace.
Topics:
• Verify the status of the network daughter card
• Shut down and disconnect the system
• Extend the system from the cabinet
• Remove the system cover
• Removing the air shroud
• Remove expansion card riser 2
• Remove the network daughter card
• Install the network daughter card
• Install expansion card riser 2
• Installing the air shroud
• Install the system cover
• Slide the system into the cabinet
• Reconnect and power on the system
• Verify the replacement network daughter card

Verify the status of the network daughter card

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to verify the network daughter card requires replacement.

Steps
1. Use the enclosure show io-cards command to check the status of the network daughter card. If the card has failed,
it will not appear in the command output.
2. If the network daughter card is visible in the output of the enclosure show io-cards command, use the alerts
show current command to look for alerts relating to one or more network interfaces that indicate a failure of the network
daughter card.
3. Verify the link and activity LEDs on the impacted port are off.
The network daughter card is located at the rear of the chassis, at the bottom.

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 The ports are labeled ethMa, ethMb, ethMc, and ethMd from left to right.

Shut down and disconnect the system

Prerequisites
Establish a connection to the system.

About this task

Complete the following steps to shut down and disconnect the system.

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components. The power down process takes approximately five minutes to complete. The system poweroff command
immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off.
NOTE: The system fans still run, and NIC port LEDs still flash after running the system poweroff command.

2. Open the cable management arms.

3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting
the cables.
4. Disconnect the AC power cords from the rear of the system.
5. Disconnect all network and FC cables from the rear of the system.
6. Disconnect all SAS cables from the rear of the system.
7. Disconnect the serial console cable.

Extend the system from the cabinet

Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU
components, or to remove the system from the cabinet.

Steps
1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to
release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch.
2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position.

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 Figure 34. Extend the system from the cabinet

Remove the system cover

Steps
1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position.
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the
system.
3. Hold the cover on both sides, and lift the cover away from the system.

Figure 35. Remove the system cover

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Removing the air shroud
Steps
Hold the air shroud at both ends and lift it away from the system.

Figure 36. Removing the air shroud

Remove expansion card riser 2

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. If installed, remove expansion cards installed on the riser.
2. Disconnect any cables connected to the riser.
3. To remove expansion card riser 2:
a. Using Phillips #2 screwdriver, loosen the screws that secure the riser to the system.
b. Press the release tab, and holding the riser by its edges, lift the riser from the riser connector on the system board.

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 Figure 37. Removing expansion card riser 2

Remove the network daughter card

Steps
1. Using a Phillips #2 screwdriver, loosen the captive screws that secure the network daughter card (NDC) to the system
board.
2. Hold the NDC by the edges on either side of the touch points, and lift to remove it from the connector on the system board.
3. Slide the NDC towards the front of the system until the Ethernet connectors are clear of the slot in the back panel.

Figure 38. Removing the network daughter card

Install the network daughter card

Steps
1. Orient the NDC so that the Ethernet connectors fit through the slot in the chassis.

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2. Align the captive screws at the back-end of the card with the screw holes on the system board.
3. Press the touch points on the card until the card connector is firmly seated on the system board connector.
4. Using a Phillips #2 screwdriver, tighten the captive screws to secure the NDC to the system board.

Figure 39. Installing the network daughter card

Install expansion card riser 2

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
To install expansion card riser 2:
a. Align the screw and tab on the riser with the screw hole and slot on the system.
b. Lower the riser into the system until the riser connector engages with the connector on the system board.
c. Using Phillips #2 screwdriver, tighten the screws to secure the riser to the system.

Figure 40. Installing expansion card riser 2

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Installing the air shroud

Steps
1. Align the tabs on the air shroud with the slots on the system.
2. Lower the air shroud into the system until it is firmly seated.
When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets.

Figure 41. Installing the air shroud

Install the system cover

Prerequisites
Follow the safety guidelines.
Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system.

Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Push the system cover latch down.
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system
cover latch locks into place.
3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position.

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Slide the system into the cabinet
Steps
1. At the front of the cabinet, push the system inward until the lock levers click into place.
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches engage to
secure the system in the cabinet.

Figure 42. Slide the system into the cabinet

NOTE: Make sure the cables remain clear of the chassis as it slides back into place.

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Reconnect and power on the system
This section describes the steps to reconnect and power on the system.

About this task

Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session.

Steps
1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement
procedure.
CAUTION: When connecting SAS cables to the SAS cards, ensure there is sufficient slack in the cable to
avoid unnecessary strain on the cable connector and the SAS card when the controller is fully extended from
the rack.

2. Close the cable management arms.

3. Reconnect the serial console cable to the system serial port, and prepare the terminal session.
4. Reconnect the AC power cords to the power supplies.
NOTE: The system may not power on automatically after plugging in the AC power cords.

5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control
panel at the front of the system.

Figure 43. Power button

6. When the system boots, log in as sysadmin.

Verify the replacement network daughter card

This section describes the steps to verify the replacement network daughter card.

About this task

Complete the following steps to verify the operation of the replacement network daughter card.

Steps
1. Verify the link and activity LEDs on all ports are lit on the active ports.
The network daughter card is located at the rear of the chassis, at the bottom.

Figure 44. Network daughter card

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 Figure 45. NIC LEDs

1. Link LED indicator

2. Activity LED indicator

The NIC LEDs have the following states:

Table 7. NIC LED states

Link indicator state Activity indicator state Meaning
Green Blinking green The NIC is connected to a valid
network at its maximum port speed and
data is being sent or received.
Amber Blinking green The NIC is connected to a valid
network at less than its maximum
port speed and data is being sent or
received.
Green Off The NIC is connected to a valid
network at its maximum port speed and
data is not being sent or received.
Amber Off The NIC is connected to a valid
network at less than its maximum port
speed and data is not being sent or
received.
Blinking green Off NIC identify is enabled through the NIC
configuration utility.

2. Use the enclosure show io-cards and net show settings commands to check the status of the network
daughter card. Verify the network daughter card appears in the list
3. Use the alerts show current (or alerts show current-detailed) command.

# alerts show current

No active alerts

58 Replace the Network Daughter Card

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 8
Replace a DIMM
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.
When extending the system from the rack, pull outward slowly and verify the system is properly installed on the
rails.
The following table lists the memory capacity and the number of DIMMs installed in the system.

Table 8. Memory mapping

Memory capacity Number of DIMMs
192 GB 12 x 16 GB

This CRU is not hot-swappable, and requires a system shutdown to replace.

CAUTION: If any components are not fully seated, the system may not boot upon completion of the procedure.
When installing a component into the system, verify it is fully seated before proceeding to the next step.

Topics:
• Identify a failed DIMM
• Shut down and disconnect the system
• Extend the system from the cabinet
• Remove the system cover
• Removing the air shroud
• Remove the memory module
• Install the memory module
• Installing the air shroud
• Install the system cover
• Slide the system into the cabinet
• Reconnect and power on the system
• Verify the replacement DIMM

Identify a failed DIMM

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to identify a failed DIMM.

Steps
1. Enter the alert show current command to display message indicating a DIMM failure. A sample output is shown.

# alert show current

Id Post Time Severity Class Object Message
-- ---------------------- -------- -------- ------- ------------------
14 Wed May 3 01:01:18 2017 ALERT HardwareFailure EVT-MEM-00002: Memory
size(512747300KB)
goes below the configured
size(529306480KB).

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 DDFS will not be started.

# alert show history

2. Enter the enclosure show memory command.

# enclosure show memory

Enclosure 1
Number of DIMMS : 12
Memory Size: 196608 MiB

Locator Speed(MHz) Size(MiB) Part No. Serial No.

------- ---------- --------- ------------------ ----------
A1 2400 16384 18ASF2G72PDZ-2G6E1 F0086935
A2 2400 16384 18ASF2G72PDZ-2G6E1 F0086926
A3 2400 16384 18ASF2G72PDZ-2G6E1 F0085F59
A4 2400 16384 18ASF2G72PDZ-2G6E1 F0086920
A5 2400 16384 18ASF2G72PDZ-2G6E1 F0085F86
A6 2400 16384 18ASF2G72PDZ-2G6E1 F00858DC
B1 2400 16384 18ASF2G72PDZ-2G6E1 F008613F
B2 2400 16384 18ASF2G72PDZ-2G6E1 F0086146
B3 2400 16384 18ASF2G72PDZ-2G6E1 F008613C
B4 2400 16384 18ASF2G72PDZ-2G6E1 F0085B81
B5 2400 16384 18ASF2G72PDZ-2G6E1 F008607C
B6 2400 16384 18ASF2G72PDZ-2G6E1 20E4CFA4
3. Record the failed DIMM information.
4. Identify the physical location of the failed DIMM.

Shut down and disconnect the system

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to shut down and disconnect the system.

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components. The power down process takes approximately five minutes to complete. The system poweroff command
immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off.
NOTE: The system fans still run, and NIC port LEDs still flash after running the system poweroff command.

2. Open the cable management arms.

3. Disconnect the AC power cords from the rear of the system.

Extend the system from the cabinet

Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU
components, or to remove the system from the cabinet.

Steps
1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to
release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch.
2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position.

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 Figure 46. Extend the system from the cabinet

Remove the system cover

Steps
1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position.
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the
system.
3. Hold the cover on both sides, and lift the cover away from the system.

Figure 47. Remove the system cover

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Removing the air shroud
Steps
Hold the air shroud at both ends and lift it away from the system.

Figure 48. Removing the air shroud

Remove the memory module

Prerequisites
WARNING: Allow the memory modules to cool after you power off the system. Handle the memory modules by
the card edges and avoid touching the components or metallic contacts on the memory module.

CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that
is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets.

Steps
1. Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the
memory module or metallic contacts.

2. Push the ejectors outward on both ends of the memory module socket at the same time to release the memory module from
the socket.
3. Lift and remove the memory module from the system.

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 Figure 49. Removing a memory module

Install the memory module

Prerequisites
CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that
is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets.

Steps
1. Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the
memory module or metallic contacts.

CAUTION: To prevent damage to the memory module or the memory module socket during installation, do
not bend or flex the memory module. You must insert both ends of the memory module simultaneously.

2. Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket.
3. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the
memory module in the socket.
CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the
memory module evenly.

NOTE: The memory module socket has an alignment key that enables you to install the memory module in the socket in
only one orientation.

4. Press the memory module with your thumbs until the socket levers firmly click into place.

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 Figure 50. Installing a memory module

Installing the air shroud

Steps
1. Align the tabs on the air shroud with the slots on the system.
2. Lower the air shroud into the system until it is firmly seated.
When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets.

Figure 51. Installing the air shroud

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Install the system cover
Prerequisites
Follow the safety guidelines.
Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system.

Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Push the system cover latch down.
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system
cover latch locks into place.
3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position.

Slide the system into the cabinet

Steps
1. At the front of the cabinet, push the system inward until the lock levers click into place.
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches engage to
secure the system in the cabinet.

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 Figure 52. Slide the system into the cabinet

NOTE: Make sure the cables remain clear of the chassis as it slides back into place.

Reconnect and power on the system

About this task

Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session.

Steps
1. Close the cable management arms.
2. Prepare the terminal session.
3. Reconnect the AC power cords to the power supplies.
NOTE: The system may not power on automatically after plugging in the AC power cords.

4. If the system does not power on when the AC power cords were reconnected, press the power button on the right control
panel at the front of the system.

5. When the system boots, log in as sysadmin.

Verify the replacement DIMM

About this task

Complete the following steps to verify the replacement DIMM.

66 Replace a DIMM

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Steps
1. Enter the system show meminfo command to see the top level summary. Confirm that the system reports the correct
amount of memory.
2. Enter the enclosure show memory command to verify all DIMMs are discovered.
NOTE: The DIMM part numbers and serial numbers are displayed by the command, but truncated from the sample
output below for readability.

# enclosure show memory

Enclosure 1
Number of DIMMS : 12
Memory Size: 196608 MiB

Locator Speed(MHz) Size(MiB)

------- ---------- ---------
A1 2400 16384
A2 2400 16384
A3 2400 16384
A4 2400 16384
A5 2400 16384
A6 2400 16384
B1 2400 16384
B2 2400 16384
B3 2400 16384
B4 2400 16384
B5 2400 16384
B6 2400 16384
3. Check for any new DIMM alerts.

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 9
Replace a PCIe HBA (SAS, FC, or NIC)
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.
When extending the system from the rack, pull outward slowly and verify the system is properly installed on the
rails.
The system uses a variety of PCIe HBAs to provide network, FC, or storage connectivity. If a port fails, the whole card requires
replacement.

CAUTION: This procedure does not apply to replacing the NVRAM module.

Complete the following procedure to replace an HBA.

This CRU is not hot-swappable, and requires a system shutdown to replace.
CAUTION: A module that is hot-inserted into the system remains powered off until the next system reboot.
Removing a module with the system powered on causes an immediately reboot.

Topics:
• Identify the failed PCIe HBA (SAS, FC, or NIC)
• Shut down and disconnect the system
• Extend the system from the cabinet
• Remove the system cover
• Remove an expansion card from an expansion card riser
• Install expansion card into expansion card riser
• Install the system cover
• Slide the system into the cabinet
• Reconnect and power on the system
• Verify the PCIe HBA replacement

Identify the failed PCIe HBA (SAS, FC, or NIC)

Steps
1. Enter the alerts show current or alerts show current-detailed command to display messages indicating I/O
failure. A sample output is shown.

# alerts show current

Id Post Time Severity Class Object Message
-- ----------------------- -------- --------- -------- ---------------
1 Mon May 6 18:57:00 2019 WARNING HWFailure Enclosure=1:EVT-ENVIRONMENT-00049:
The system detected an
invalid hardware
configuration.

The slot layout and assignments are as follows:

68 Replace a PCIe HBA (SAS, FC, or NIC)

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 Figure 53. Slot numbering

Table 9. Slot assignments

Description Slot
Intel XXV710, 2 x 10/25GbE SFP28, PCIe Full Height 5, 7, 8
Intel X710, 4 x 10GbE SFP+, PCIe Full Height 5, 7, 8
Intel X710, 4 x 10GBT, PCIe Full Height 5, 7, 8
QLogic 2692, 2 x 16G FC, PCIe Full Height 1
Dell EMC Cavium/CN72xx, 16 GB NVRAM, PCIe Full height 2
Broadcom LSI 9300-8e, 2 x 12 Gbps SAS, PCIe Low Profile 3
(external SAS)
Intel Lewisberg, QAT, PCIe Full Height 4
Broadcom LSI 9300-8e, 2 x 12 Gbps SAS, PCIe Low Profile 6
(internal SAS)

2. Enter the enclosure show io-cards command to check the status of each HBA. Record the failed HBA.

Shut down and disconnect the system

Prerequisites
Establish a connection to the system.

About this task

Complete the following steps to shut down and disconnect the system.

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components. The power down process takes approximately five minutes to complete. The system poweroff command
immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off.
NOTE: The system fans still run, and NIC port LEDs still flash after running the system poweroff command.

2. Open the cable management arms.

3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting
the cables.
4. Disconnect the AC power cords from the rear of the system.
5. Disconnect all network and FC cables from the rear of the system.
6. Disconnect all SAS cables from the rear of the system.
7. Disconnect the serial console cable.

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Extend the system from the cabinet
Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU
components, or to remove the system from the cabinet.

Steps
1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to
release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch.
2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position.

Figure 54. Extend the system from the cabinet

Remove the system cover

Steps
1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position.
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the
system.
3. Hold the cover on both sides, and lift the cover away from the system.

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 Figure 55. Remove the system cover

Remove an expansion card from an expansion card

riser
Prerequisites
Follow the safety guidelines listed in Safety instructions.

About this task

NOTE: This procedure describes and illustrate expansion card removal from each type of expansion card riser. Refer to the
applicable illustration to aid in removal of the expansion card from the expansion card riser.

NOTE: When removing an expansion card from riser 2 or 3, ensure that the PCIe card holder latch is closed.

Steps
1. If applicable, disconnect the cables from the expansion card.
2. Hold the expansion card by its edges, and pull the card until the card edge connector disengages from the expansion card
connector on the riser.

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 Figure 56. Removing the expansion card from expansion card riser 1

Figure 57. Removing the expansion card from expansion card riser 2

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 Figure 58. Removing the expansion card from expansion card riser 3

Install expansion card into expansion card riser

Prerequisites
Follow the safety guidelines listed in Safety instructions.

About this task

NOTE: When installing a card into riser 2 or 3, open the PCIe card holder latch.

Steps
1. Pull the expansion card latch.
2. If installed, remove the filler bracket.
NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain
Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the
system and aid in proper cooling and airflow inside the system.

3. Hold the card by its edges, and align the card edge connector with the expansion card connector on the riser.
4. Insert the card edge connector firmly into the expansion card connector until the card is fully seated.
5. Push the expansion card latch.

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 Figure 59. Installing expansion card into expansion card riser 1

Figure 60. Installing expansion card into expansion card riser 2

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 Figure 61. Installing expansion card into expansion card riser 3

Install the system cover

Prerequisites
Follow the safety guidelines.
Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system.

Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Push the system cover latch down.
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system
cover latch locks into place.
3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position.

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Slide the system into the cabinet
Steps
1. At the front of the cabinet, push the system inward until the lock levers click into place.
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches engage to
secure the system in the cabinet.

Figure 62. Slide the system into the cabinet

NOTE: Make sure the cables remain clear of the chassis as it slides back into place.

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Reconnect and power on the system
This section describes the steps to reconnect and power on the system.

About this task

Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session.

Steps
1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement
procedure.
CAUTION: When connecting SAS cables to the SAS cards, ensure there is sufficient slack in the cable to
avoid unnecessary strain on the cable connector and the SAS card when the controller is fully extended from
the rack.

2. Close the cable management arms.

3. Reconnect the serial console cable to the system serial port, and prepare the terminal session.
4. Reconnect the AC power cords to the power supplies.
NOTE: The system may not power on automatically after plugging in the AC power cords.

5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control
panel at the front of the system.

Figure 63. Power button

6. When the system boots, log in as sysadmin.

Verify the PCIe HBA replacement

Steps
1. Use the alerts show current command and confirm that the system has cleared the alert for the failed I/O module. It
may take one to two minutes after the I/O module replacement before the system clears the alert.

# alerts show current

No active alerts.
2. Use the system show hardware command and confirm that all PCIe HBAs appear.

# system show hardware

3. Run activity on the new HBA to verify it functions as expected.

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 10
Replace an NVRAM module
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.
When extending the system from the rack, pull outward slowly and verify the system is properly installed on the
rails.
The NVRAM module is located in slot 2.

CAUTION: This procedure does not apply to replacing the PCIe NIC, FC, or SAS module.

Complete the following procedure to replace an NVRAM module.

This FRU is not hot-swappable, and requires a system shutdown to replace.
Topics:
• Prepare for NVRAM replacement
• Shut down and disconnect the system
• Extend the system from the cabinet
• Remove the system cover
• Remove the NVRAM module
• Install the NVRAM module
• Install the system cover
• Slide the system into the cabinet
• Reconnect and power on the system
• Verify the new NVRAM module

Prepare for NVRAM replacement

Steps
Run the system show hardware command to verify the current hardware configuration.

# system show hardware

Slot Vendor Device Ports
---- ------- ------------------------------- --------------
M Intel Intel X550 4x 10GBase-T (NDC) Ma, Mb, Mc, Md
1 (empty) (empty)
2 EMC NVRAM 16GB Card
3 Broadcom LSI 9300-8e Dual Port 12 Gbps SAS 3a, 3b, 3c, 3d
4 Intel Intel QuickAssist Adapter 8970
5 Intel Intel X710 4x 10GbE SFP+ 5a, 5b, 5c, 5d
6 Broadcom LSI 9300-8e Dual Port 12 Gbps SAS
7 Intel Intel X710 4x 10GbE SFP+ 7a, 7b, 7c, 7d
8 (empty) (empty)
---- ------- ------------------------------- --------------

Single node system NVRAM data erasure

About this task
Complete the following steps to erase the NVRAM data on a single node system.

Steps
1. Check the status of the file system and disable it if necessary.

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 CAUTION: If the file system is not shut down, you will not be able to erase the data from the NVRAM
and you will get a message such as **** This operation is not allowed when the filesystem
is enabled **** Error retrieving information (This operation is not allowed when the
filesystem is enabled).

a. Run the filesys status command to verify the state of the file system.
b. If the file system is enabled, run the filesys disable command to disable it.

# filesys disable
This action will disable the file system.
Applications may experience interruptions
while the file system is disabled.
Are you sure? (yes|no) [no]: yes

ok, proceeding.

Please wait............
The filesystem is now disabled.

2. Run the system erase nvram-flash command to erase the data on the NVRAM.
CAUTION: This command must be run by a qualified Dell EMC user with BASH access, otherwise the system
displays a message such as **** This command is not available for this user. The sysadmin
password is required to confirm the command.

# system erase nvram-flash

This operation will delete the last vaulted copy of nvram data.
Are you sure? (yes|no) [no]: yes

ok, proceeding.

Please enter sysadmin password to confirm 'system erase nvram-flash':

NVRAM flash erased successfully.

NOTE: If the command fails, skip it and continue with the NVRAM replacement.

CAUTION: After erasing the NVRAM data, the NVRAM module is unusable until it receives a new firmware
installation at the factory.

Shut down and disconnect the system

About this task

Complete the following steps to shut down and disconnect the system.

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components. The power down process takes approximately five minutes to complete. The system poweroff command
immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off.
NOTE: The system fans still run, and NIC port LEDs still flash after running the system poweroff command.

2. Open the cable management arms.

3. Label all cables connecting to PCIe riser 1 as to their connection location. Taking a photograph for reference is also helpful
for re-connecting the cables.
4. Disconnect the AC power cords from the rear of the system.
5. Disconnect all network cables from PCIe riser 1.
6. Disconnect all SAS cables from PCIe riser 1.

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Extend the system from the cabinet
Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU
components, or to remove the system from the cabinet.

Steps
1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to
release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch.
2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position.

Figure 64. Extend the system from the cabinet

Remove the system cover

Steps
1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position.
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the
system.
3. Hold the cover on both sides, and lift the cover away from the system.

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 Figure 65. Remove the system cover

Remove the NVRAM module

Prerequisites
Follow the safety guidelines listed in Safety instructions.

About this task

NOTE: This procedure describes and illustrates NVRAM module removal from slot 2 in expansion card riser 1.

Steps
1. If applicable, disconnect the cables from the expansion card in slot 1 (the top slot in riser 1).
2. Hold the expansion card by its edges, pull the card until the card edge connector disengages from the expansion card
connector on the riser, and place it on an ESD-safe surface.
3. Remove the NVRAM module from slot 2 (the middle slot in riser 1)

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 Figure 66. Removing the NVRAM module from expansion card riser 1

Figure 67. NVRAM module

Install the NVRAM module

Prerequisites
Follow the safety guidelines listed in Safety instructions.

About this task

NOTE: This procedure describes and illustrates NVRAM module installation in slot 2 in expansion card riser 1.

Steps
1. Pull the expansion card latch.
2. Hold the NVRAM module by its edges, and align the card edge connector with the expansion card connector in slot 2 on the
riser.
3. Insert the NVRAM module edge connector firmly into the expansion card connector until the card is fully seated.
4. If applicable, reinstall the expansion card removed from slot 1 on the riser.
5. If applicable, reconnect the cables from the expansion card in slot 1.
6. Push the expansion card latch.

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 Figure 68. Installing the NVRAM module in expansion card riser 1

Install the system cover

Prerequisites
Follow the safety guidelines.
Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system.

Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Push the system cover latch down.
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system
cover latch locks into place.
3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position.

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Slide the system into the cabinet
Steps
1. At the front of the cabinet, push the system inward until the lock levers click into place.
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches engage to
secure the system in the cabinet.

Figure 69. Slide the system into the cabinet

NOTE: Make sure the cables remain clear of the chassis as it slides back into place.

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Reconnect and power on the system

About this task

Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session.

Steps
1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement
procedure.
CAUTION: When connecting SAS cables to the SAS cards, ensure there is sufficient slack in the cable to
avoid unnecessary strain on the cable connector and the SAS card when the controller is fully extended from
the rack.

2. Close the cable management arms.

3. Prepare the terminal session.
4. Reconnect the AC power cords to the power supplies.
NOTE: The system may not power on automatically after plugging in the AC power cords.

5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control
panel at the front of the system.

6. When the system boots, log in as sysadmin.

Verify the new NVRAM module

Steps
1. Run the alerts show current command to verify the system has cleared the NVRAM failure alert.

NOTE: It may take one to two minutes for the system to clear the alert.

# alerts show current

No active alerts.

2. Run the system show nvram command to verify the NVRAM appears.
NOTE: This command shows the charge level of the NVRAM battery. The battery must be at least 80% charged for the
file system to start.

# system show nvram

3. Run the filesys enable command to enable the file system.

# filesys enable

4. Run the filesys status command to verify the file system is enabled.

# filesys status

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5. Run the system show hardware command to verify the hardware configuration is the same as it was before replacing
the NVRAM module.

# system show hardware

Slot Vendor Device Ports
---- ------- ------------------------------- --------------
M Intel Intel X550 4x 10GBase-T (NDC) Ma, Mb, Mc, Md
1 (empty) (empty)
2 EMC NVRAM 16GB Card
3 Broadcom LSI 9300-8e Dual Port 12 Gbps SAS 3a, 3b, 3c, 3d
4 Intel Intel QuickAssist Adapter 8970
5 Intel Intel X710 4x 10GbE SFP+ 5a, 5b, 5c, 5d
6 Broadcom LSI 9300-8e Dual Port 12 Gbps SAS
7 Intel Intel X710 4x 10GbE SFP+ 7a, 7b, 7c, 7d
8 (empty) (empty)
---- ------- ------------------------------- --------------

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 11
Replace the Trusted Platform Module (TPM)
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.
When extending the system from the rack, pull outward slowly and verify the system is properly installed on the
rails.
The PowerProtect system uses a TPM to secure the system.
Complete the following procedure to replace the TPM.
This FRU is not hot-swappable, and requires a system shutdown to replace.
Topics:
• Verify the status of the TPM
• Shut down and disconnect the system
• Extend the system from the cabinet
• Remove the system cover
• Locate the TPM
• Upgrading the Trusted Platform Module
• Install the system cover
• Slide the system into the cabinet
• Reconnect and power on the system
• Initializing the TPM 2.0 for TXT users

Verify the status of the TPM

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to verify the TPM replacement.

Steps
Run the system show all command, and look for the line indicating the TPM. If it is not present, the TPM requires
replacement:

TPM device: Nuvoton chip for Rest of World

Shut down and disconnect the system

About this task

Complete the following steps to shut down and disconnect the system.

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components. The power down process takes approximately five minutes to complete. The system poweroff command
immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off.

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 NOTE: The system fans still run, and NIC port LEDs still flash after running the system poweroff command.

2. Open the cable management arms.

3. Label all cables connecting to PCIe riser 1 as to their connection location. Taking a photograph for reference is also helpful
for re-connecting the cables.
4. Disconnect the AC power cords from the rear of the system.
5. Disconnect all network cables from PCIe riser 1.
6. Disconnect all SAS cables from PCIe riser 1.

Extend the system from the cabinet

Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU
components, or to remove the system from the cabinet.

Steps
1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to
release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch.
2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position.

Figure 70. Extend the system from the cabinet

Remove the system cover

Steps
1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position.
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the
system.
3. Hold the cover on both sides, and lift the cover away from the system.

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 Figure 71. Remove the system cover

Locate the TPM

About this task

The TPM is connected to the system board, behind the internal SAS HBA330 (PERC) module that is next to the PCIe riser1 as
shown in the image.

Figure 72. TPM location

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Upgrading the Trusted Platform Module
About this task
CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted
to create a recovery key during program or System Setup. Work with the customer to create and safely store
this recovery key. When replacing this system board, you must supply the recovery key when you restart your
system or program before you can access the encrypted data on your hard drives.

CAUTION: A TPM removed from a system board cannot be reinstalled on another system board. Once the TPM
plug-in module is installed, it is cryptographically bound to that specific system board.

Removing the TPM

Steps
1. Locate the TPM connector on the system board.
2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module.
3. Slide the TPM module out from its connector.
4. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board.
5. Pull the plastic rivet out of its slot on the system board.

Installing the TPM

Steps
1. To install the TPM, align the edge connectors on the TPM with the slot on the TPM connector.
2. Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board.
3. Press the plastic rivet until the rivet snaps into place.

Figure 73. Installing the TPM

Install the system cover

Prerequisites
Follow the safety guidelines.
Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system.

Steps
1. Align the tabs on the system cover with the guide slots on the system.

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2. Push the system cover latch down.
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system
cover latch locks into place.
3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position.

Slide the system into the cabinet

Steps
1. At the front of the cabinet, push the system inward until the lock levers click into place.
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches engage to
secure the system in the cabinet.

Figure 74. Slide the system into the cabinet

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 NOTE: Make sure the cables remain clear of the chassis as it slides back into place.

Reconnect and power on the system

About this task

Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session.

Steps
1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement
procedure.
CAUTION: When connecting SAS cables to the SAS cards, ensure there is sufficient slack in the cable to
avoid unnecessary strain on the cable connector and the SAS card when the controller is fully extended from
the rack.

2. Close the cable management arms.

3. Prepare the terminal session.
4. Reconnect the AC power cords to the power supplies.
NOTE: The system may not power on automatically after plugging in the AC power cords.

5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control
panel at the front of the system.

Initializing the TPM 2.0 for TXT users

Steps
1. While booting your system, press F2 to enter System Setup.
2. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
3. From the TPM Security option, select On.
4. Save the settings.
5. Restart your system.
6. Enter System Setup again.
7. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
8. Select the TPM Advanced Settings option.
9. From the TPM2 Algorithm Selection option, select SHA256, then go back to System Security Settings screen.
10. On the System Security Settings screen, from the Intel TXT option, select On.
11. Save the settings.
12. Restart your system.

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 12
Replace a CPU
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.
When extending the system from the rack, pull outward slowly and verify the system is properly installed on the
rails.
Complete the following procedure to replace a CPU.
This FRU is not hot-swappable, and requires a system shutdown to replace.
Topics:
• Verify the status of the CPU
• Shut down and disconnect the system
• Extend the system from the cabinet
• Remove the system cover
• Removing the air shroud
• Remove processor and heat sink module
• Remove the processor from the processor and heat sink module
• Install the processor into a processor and heat sink module
• Install a processor and heat sink module
• Installing the air shroud
• Install the system cover
• Slide the system into the cabinet
• Reconnect and power on the system
• Verify the replacement CPU

Verify the status of the CPU

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to verify the status of the CPU.

Steps
Use the enclosure show cpu command to verify a CPU failure.

Shut down and disconnect the system

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to shut down and disconnect the system.

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Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components. The power down process takes approximately five minutes to complete. The system poweroff command
immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off.
NOTE: The system fans still run, and NIC port LEDs still flash after running the system poweroff command.

2. Open the cable management arms.

3. Disconnect the AC power cords from the rear of the system.

Extend the system from the cabinet

Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU
components, or to remove the system from the cabinet.

Steps
1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to
release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch.
2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position.

Figure 75. Extend the system from the cabinet

Remove the system cover

Steps
1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position.
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the
system.
3. Hold the cover on both sides, and lift the cover away from the system.

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 Figure 76. Remove the system cover

Removing the air shroud

Steps
Hold the air shroud at both ends and lift it away from the system.

Figure 77. Removing the air shroud

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Remove processor and heat sink module
Prerequisites
WARNING: The heat sink may be hot to touch for some time after the system has been powered down. Allow the
heat sink to cool before removing it.

Steps
1. Using a Torx #T30 screwdriver, loosen the screws on the heat sink.
NOTE: Ensure that you loosen one screw before moving on to the next screw.

2. Pushing both blue retention clips simultaneously, lift the processor and heat sink module (PHM) out of the system.
3. Set the PHM aside with the processor side facing up.

Remove the processor from the processor and heat

sink module
Prerequisites
WARNING: The heat sink may be hot to touch for some time after the system has been powered down. Allow the
heat sink to cool before removing it.

Steps
1. Place the heat sink with the processor side facing up.
2. Insert a flat blade screwdriver into the release slot marked with a yellow label. Twist (do not pry) the screwdriver to break
the thermal paste seal.
3. Push the retaining clips on the processor bracket to unlock the bracket from the heat sink.

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4. Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor
tray.
5. Flex the outer edges of the bracket to release the processor from the bracket.
NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink.

Install the processor into a processor and heat sink

module
Steps
1. Place the processor in the processor tray.
NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. The pin
1 indicator is a triangle marking on the corner of the heatsink and on the corner of the processor.

2. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket.
NOTE: Ensure that pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the
bracket on the processor.

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 NOTE: Ensure that the processor and the bracket are placed in the tray before you install the heat sink.

3. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth.
4. Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of
the processor.
CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and
contaminating the processor socket.

NOTE: The thermal grease syringe is intended for single use only. Dispose the syringe after you use it.

5. Place the heat sink on the processor and push down until the bracket locks onto the heat sink.
NOTE:
● Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink.
● Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the
heat sink onto the processor and bracket.

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Install a processor and heat sink module
Prerequisites
CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat
sink is necessary to maintain proper thermal conditions.

WARNING: The heat sink may be hot to touch for some time after the system has been powered down. Allow the
heat sink to cool before removing it.

Steps
1. Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink module (PHM) on
the processor socket.
CAUTION: To avoid damaging the fins on the heat sink, do not press down on the heat sink fins.

NOTE: Ensure that the PHM is held parallel to the system board to prevent damaging the components.

2. Push the blue retention clips inward to allow the heat sink to drop into place.
3. Using the #Torx T30 screwdriver with adjustable torque, tighten one screw at a time.
NOTE: Ensure that the screw is tightened completely before moving onto the next screw.

NOTE: The processor and heat sink module retention screws should not be tightened to more than 0.13 kgf-m (1.35
N.m or 12 in-lbf).

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Installing the air shroud

Steps
1. Align the tabs on the air shroud with the slots on the system.
2. Lower the air shroud into the system until it is firmly seated.
When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets.

Figure 78. Installing the air shroud

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Install the system cover
Prerequisites
Follow the safety guidelines.
Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system.

Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Push the system cover latch down.
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system
cover latch locks into place.
3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position.

Slide the system into the cabinet

Steps
1. At the front of the cabinet, push the system inward until the lock levers click into place.
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches engage to
secure the system in the cabinet.

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 Figure 79. Slide the system into the cabinet

NOTE: Make sure the cables remain clear of the chassis as it slides back into place.

Reconnect and power on the system

About this task

Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session.

Steps
1. Close the cable management arms.
2. Prepare the terminal session.
3. Reconnect the AC power cords to the power supplies.
NOTE: The system may not power on automatically after plugging in the AC power cords.

4. If the system does not power on when the AC power cords were reconnected, press the power button on the right control
panel at the front of the system.

5. When the system boots, log in as sysadmin.

Verify the replacement CPU

About this task
Complete the following steps to verify the operation of the replacement CPU.

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Steps
1. Use the enclosure show cpu command to verify the new CPU.
2. Use the alerts show current (or alerts show current-detailed) command.

# alerts show current

No active alerts

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 13
Replace the system board
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.
When extending the system from the rack, pull outward slowly and verify the system is properly installed on the
rails.
Complete the following procedure to replace the system board.
This FRU is not hot-swappable, and requires a system shutdown to replace.
After a system board replacement, all user-configured iDRAC settings and users are reset to the system defaults. Record those
settings to reconfigure them manually after the system board replacement is complete.
CAUTION: Do not move the TPM from the old system board to the new system board. A new TPM is included
with the replacement system board, but does not come pre-installed. The new TPM must be installed and
initialized as part of the system board replacement procedure.

Topics:
• Verify the status of the system board
• Shut down and disconnect the system
• Remove a PSU
• Extend the system from the cabinet
• Remove the system cover
• Removing the air shroud
• Remove the cooling fan assembly
• Remove expansion card risers
• Remove the memory module
• Remove processor and heat sink module
• Remove the system board
• Install the system board
• Install a processor and heat sink module
• Install the memory module
• Installing the new TPM
• Install expansion card riser 1
• Install expansion card riser 2
• Install expansion card riser 3
• Install the cooling fan assembly
• Installing the air shroud
• Install the system cover
• Install the PSU
• Slide the system into the cabinet
• Reconnect and power on the system
• Restoring the Service Tag by using the Easy Restore feature
• Enter the system Service Tag by using System Setup
• Import server profile
• Upgrade the identity module firmware
• Bring up the existing file system

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Verify the status of the system board

Prerequisites
Establish a connection to the system as described in Establish a serial management connection to the PowerProtect system.

About this task

Complete the following steps to verify the system board.

Steps

Shut down and disconnect the system

Prerequisites
Establish a connection to the system.

About this task

Complete the following steps to shut down and disconnect the system.

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components. The power down process takes approximately five minutes to complete. The system poweroff command
immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off.
NOTE: The system fans still run, and NIC port LEDs still flash after running the system poweroff command.

2. Open the cable management arms.

3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting
the cables.
4. Disconnect the AC power cords from the rear of the system.
5. Disconnect all network and FC cables from the rear of the system.
6. Disconnect all SAS cables from the rear of the system.
7. Disconnect the serial console cable.

Remove a PSU
Prerequisites
Follow the safety guidelines listed in Safety instructions.

About this task

The technical white paper Servicing and Replacing Power Supplies for DellEMC PowerEdge R940/R740/R740xd Systems with
Single and Dual CMA Solutions provides additional details about removing PSUs with the cable management arms installed on
the back of the system.

Steps
1. Disconnect the power cable from the power source and from the PSU you intend to remove, and then remove the cable
from the strap on the PSU handle.
2. Press the release latch and slide the PSU out of the system by using the PSU handle.

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 Figure 80. Remove the power supply unit

Extend the system from the cabinet

Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU
components, or to remove the system from the cabinet.

Steps
1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to
release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch.
2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position.

Figure 81. Extend the system from the cabinet

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Remove the system cover
Steps
1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position.
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the
system.
3. Hold the cover on both sides, and lift the cover away from the system.

Figure 82. Remove the system cover

Removing the air shroud

Steps
Hold the air shroud at both ends and lift it away from the system.

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Figure 83. Removing the air shroud

Remove the cooling fan assembly

Steps
1. Lift the release levers to unlock the cooling fan assembly from the system.
2. Hold the release levers, and lift the cooling fan assembly away from the system.

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 Figure 84. Removing the cooling fan

Remove expansion card risers

The expansion card risers contain all the PCIe HBAs installed in the system, including the NVRAM card, SAS HBAs, and NICs.
Remove these cards as directed below.

Remove expansion card riser 1

Prerequisites
Follow the safety guidelines.

Steps
1. If installed, remove the expansion cards from the riser.
2. Disconnect any cables connected to the riser.
3. Press the release latches, and lift the riser from the riser connector on the system board.

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 Figure 85. Removing expansion card riser 1

Remove expansion card riser 2

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. If installed, remove expansion cards installed on the riser.
2. Disconnect any cables connected to the riser.
3. To remove expansion card riser 2:
a. Using Phillips #2 screwdriver, loosen the screws that secure the riser to the system.
b. Press the release tab, and holding the riser by its edges, lift the riser from the riser connector on the system board.

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 Figure 86. Removing expansion card riser 2

Remove expansion card riser 3

Prerequisites
Follow the safety guidelines.

Steps
1. If installed, remove expansion cards installed on the riser.
2. Disconnect any cables connected to the riser.
3. Using Phillips #2 screwdriver, loosen the screw that secures the riser to the system.
4. Press the release tab, and holding the riser by its edges, lift the riser from the riser connector on the system board.

Figure 87. Removing expansion card riser 3

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Remove the memory module

Prerequisites
WARNING: Allow the memory modules to cool after you power off the system. Handle the memory modules by
the card edges and avoid touching the components or metallic contacts on the memory module.

CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that
is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets.

Steps
1. Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the
memory module or metallic contacts.

2. Push the ejectors outward on both ends of the memory module socket at the same time to release the memory module from
the socket.
3. Lift and remove the memory module from the system.

Figure 88. Removing a memory module

Remove processor and heat sink module

Prerequisites
WARNING: The heat sink may be hot to touch for some time after the system has been powered down. Allow the
heat sink to cool before removing it.

Steps
1. Using a Torx #T30 screwdriver, loosen the screws on the heat sink.
NOTE: Ensure that you loosen one screw before moving on to the next screw.

2. Pushing both blue retention clips simultaneously, lift the processor and heat sink module (PHM) out of the system.
3. Set the PHM aside with the processor side facing up.

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Remove the system board
Prerequisites

Steps
1. Disconnect all cables from the system board.
CAUTION: Take care not to damage the system identification button while removing the system board from
the chassis.

CAUTION: Do not lift the system board by holding a memory module, processor, or other components.

2. Holding the system board holder, pull the blue release pin, and slide the system board toward the front of the system to
disengage the connectors from the slots on the system.
3. Incline the system board at an angle, and lift the system board out of the system.

Figure 89. Removing the system board

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Install the system board
Prerequisites
Follow the safety guidelines.

Steps
1. Unpack the replacement system board assembly.
CAUTION: Do not lift the system board by holding a memory module, processor, or other components.

CAUTION: Take care not to damage the system identification button while placing the system board into the
chassis.

2. Holding the system board holder and blue release pin, push the system board toward the back of the system until the release
pin clicks into place.
3. Reconnect all cables to the system board.

Figure 90. Installing system board

Install a processor and heat sink module

Prerequisites
CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat
sink is necessary to maintain proper thermal conditions.

WARNING: The heat sink may be hot to touch for some time after the system has been powered down. Allow the
heat sink to cool before removing it.

Steps
1. Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink module (PHM) on
the processor socket.
CAUTION: To avoid damaging the fins on the heat sink, do not press down on the heat sink fins.

NOTE: Ensure that the PHM is held parallel to the system board to prevent damaging the components.

2. Push the blue retention clips inward to allow the heat sink to drop into place.
3. Using the #Torx T30 screwdriver with adjustable torque, tighten one screw at a time.

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 NOTE: Ensure that the screw is tightened completely before moving onto the next screw.

NOTE: The processor and heat sink module retention screws should not be tightened to more than 0.13 kgf-m (1.35
N.m or 12 in-lbf).

Install the memory module

Prerequisites
CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that
is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets.

Steps
1. Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the
memory module or metallic contacts.

CAUTION: To prevent damage to the memory module or the memory module socket during installation, do
not bend or flex the memory module. You must insert both ends of the memory module simultaneously.

2. Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket.
3. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the
memory module in the socket.
CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the
memory module evenly.

NOTE: The memory module socket has an alignment key that enables you to install the memory module in the socket in
only one orientation.

4. Press the memory module with your thumbs until the socket levers firmly click into place.

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 Figure 91. Installing a memory module

Installing the new TPM

A new TPM is shipped along with the replacement system board, but is not pre-installed. Do not move the TPM from the failed
system board to the new system board.

About this task

The TPM is connected to the system board, behind the internal SAS HBA330 (PERC) module that is next to the PCIe riser1 as
shown in the image.

Figure 92. TPM location

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Steps
1. To install the TPM, align the edge connectors on the TPM with the slot on the TPM connector.
2. Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board.
3. Press the plastic rivet until the rivet snaps into place.

Figure 93. Installing the TPM

Install expansion card riser 1

Prerequisites
Follow the safety guidelines.

Steps
1. Align the guide rails on the riser with the standoffs on the side of the system.
2. Lower the riser into the system until the riser connector engages with the connector on the system board.

Figure 94. Installing expansion card riser 1

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Install expansion card riser 2
Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
To install expansion card riser 2:
a. Align the screw and tab on the riser with the screw hole and slot on the system.
b. Lower the riser into the system until the riser connector engages with the connector on the system board.
c. Using Phillips #2 screwdriver, tighten the screws to secure the riser to the system.

Figure 95. Installing expansion card riser 2

Install expansion card riser 3

Prerequisites
Follow the safety guidelines.

Steps
1. Align the tab on the riser with the slot on the system, and guide rails on the riser with the standoffs on the side of the
system.
2. Lower the riser into the system until the riser edge connector engages with the connector on the system board.
The riser card edge engages with the riser guide on the system.
3. Using a Phillips #2 screwdriver, tighten the screw to secure the riser to the system.

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 Figure 96. Installing expansion card riser 3

Install the cooling fan assembly

Prerequisites
Follow the safety guidelines.

About this task

CAUTION: Ensure that the cables inside the system are correctly installed and retained by the cable retention
bracket before installing the cooling fan assembly. Incorrectly installed cables may get damaged.

Steps
1. Align the guide rails on the cooling fan assembly with the standoffs on the system.
2. Lower the cooling fan assembly into the system until the cooling fan connectors engage with the connectors on the system
board.
3. Press the release levers to lock the cooling fan assembly into the system.

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 Figure 97. Installing the cooling fan assembly

Installing the air shroud

Steps
1. Align the tabs on the air shroud with the slots on the system.
2. Lower the air shroud into the system until it is firmly seated.
When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets.

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 Figure 98. Installing the air shroud

Install the system cover

Prerequisites
Follow the safety guidelines.
Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system.

Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Push the system cover latch down.
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system
cover latch locks into place.
3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position.

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Install the PSU
Prerequisites
Follow the safety guidelines listed in Safety instructions.

About this task

The technical white paper Servicing and Replacing Power Supplies for DellEMC PowerEdge R940/R740/R740xd Systems with
Single and Dual CMA Solutions provides additional details about installing PSUs with the cable management arms installed on
the back of the system.

Steps
1. Verify that nothing has dropped into the empty PSU slot before installing the replacement PSU.
2. Slide the PSU into the system until the PSU is fully seated and the release latch snaps into place.
3. Connect the power cable to the PSU, and plug the cable into a power outlet.
CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.

NOTE: When installing, hot swapping, or hot adding a new PSU, wait for 15 seconds for the system to recognize the
PSU and determine its status. The PSU redundancy may not occur until discovery is complete. Wait until the new PSU is
discovered and enabled before you remove the other PSU. The PSU status indicator turns green to signify that the PSU
is functioning properly.

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 Figure 99. Install the PSU

Slide the system into the cabinet

Steps
1. At the front of the cabinet, push the system inward until the lock levers click into place.
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches engage to
secure the system in the cabinet.

Figure 100. Slide the system into the cabinet

NOTE: Make sure the cables remain clear of the chassis as it slides back into place.

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Reconnect and power on the system

About this task

Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session.

Steps
1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement
procedure.
CAUTION: When connecting SAS cables to the SAS cards, ensure there is sufficient slack in the cable to
avoid unnecessary strain on the cable connector and the SAS card when the controller is fully extended from
the rack.

2. Close the cable management arms.

3. Reconnect the serial console cable to the system serial port, and prepare the terminal session.
4. Reconnect the AC power cords to the power supplies.
NOTE: The system may not power on automatically after plugging in the AC power cords.

5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control
panel at the front of the system.

6. As the system boots, press F2 to access the System Setup menu.

Restoring the Service Tag by using the Easy Restore

feature
The Service Tag, iDRAC license, UEFI configuration, and system configuration data are backed up automatically. Use the Easy
Restore feature to restore this data after replacing the system board. If the BIOS detects a new system board and the backup
of the old Service Tag is available, the BIOS prompts the user to restore the information from the backup.

About this task

If the BIOS detects a new system board, and if the backup of the old Service Tag is available, BIOS displays the Service Tag, the
status of the license, and the UEFI Diagnostics version.

Steps
1. Perform one of the following steps:
● Press Y to restore the Service Tag, license, and diagnostics information.
● Press N to navigate to the Dell Lifecycle Controller based restore options.
● Press F10 to restore data from a previously created Hardware Server Profile.
After the restore process is complete, the BIOS prompts to restore the system configuration data.
2. Perform one of the following steps:
● Press Y to restore the system configuration data.
● Press N to use the default configuration settings.
After the restore process is complete, the system restarts.

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Enter the system Service Tag by using System Setup
If the automatic transfer of system information to the new system board during BIOS boot fails, the system prompts for the
system Service Tag information. Use System Setup to enter the Service Tag.

Steps
1. Press F2 to enter System Setup.
2. Click Service Tag Settings.
3. Enter the Service Tag.
NOTE: You can enter the Service Tag only when the Service Tag field is empty. Ensure that you enter the correct
Service Tag. After the Service Tag is entered, it cannot be updated or changed.

4. Click Ok.
5. Import your new or existing iDRAC Enterprise license.
For more information, see the Integrated Dell Remote Access Controller User's Guide for your version of iDRAC at Dell
Support.

Import server profile

Use the backup image file to import or restore the configuration and firmware for the system without a reboot.

Prerequisites
The system must support iDRAC9, and you need to know the first two digits of the iDRAC firmware version.

About this task

The Integrated Dell Remote Access Controller 9 User's Guide, available at Dell Support, provides additional information.
The following KB articles, available from the Online Support website, provide instructions to retrieve the iDRAC Enterprise
license from the Dell Digital Locker:
● Accessing Dell Electronic Entitlement (DEE) Portal
● iDRAC9 Enterprise license retrieval from Dell Digital Locker
If you are unable to access the Digital Locker, contact Dell Support and provide them with the system Service Tag number to
receive the iDRAC Enterprise license.

Upgrade the identity module firmware

Manually upgrade the identity module firmware after replacing the system board and entering the service tag number.

Prerequisites
The .pm firmware file must be on the local system you are using to connect to iDRAC.

Steps
1. Using your laptop, connect a USB port on laptop to the console port on the front of the PowerProtect system. Use the
default IP address 192.168.0.120.
2. Login with the user name root and the password calvin.
3. Select Maintenance > System Update > Manual Update.
4. Select Local for the location type.
5. Click Choose File to browse for the firmware file on the local system. Note the version number in the file name.
6. Click Upload to upload the file to the PowerProtect DD system.
7. Select the firmware file in the Upgrade Details area and click Install.

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 The system displays a confirmation that it added the identity module firmware upgrade to the job queue. Click Job Queue to
check the status. The job will complete in approximately one minute.
8. Select Dashboard > Power Off System to shut the system down.
9. Remove the AC power cords from the back of the system and wait five seconds before reconnecting them.
10. Press the power button to power the system back on.
The life cycle controller will upgrade the identity module firmware during the system boot process.
11. After the system reboot, log back into iDRAC with the user name root and the password calvin.
12. Select System > Inventory > Firmware Inventory.
The identity module should be in the list with a version number that matches the version number of the upgrade file selected
in Step 5.

Next steps
After a system board replacement, all user-configured iDRAC settings and users are reset to the system defaults. Use the
record of those settings written down at the beginning of the system board replacement procedure to reconfigure iDRAC.

Bring up the existing file system

Steps
1. Run the disk show state command to verify the system lists all the installed enclosures and disks.
The output should indicate that the data storage is in the Foreign state.

# disk show state

Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
--------- ----------------------------------------------
1 . . . . O O O O O O O O
2 O O O O O O O O O O O O O O s
--------- ----------------------------------------------

Legend State Count

------ ------------------- -----
. In Use Disks 4
s Spare Disks 1
O Foreign Disks 22
------ ------------------- -----
Total 27 disks

2. After verifying that the disks are visible to the destination system as foreign devices, run the following command in BASH
mode.
CAUTION: This command must be run by a qualified user with BASH access.

# reg set group.upgrade.iknowheadswaprisk=1

3. Run the system headswap command.

# system headswap
The system responds:

This command returns the system back to its prior operational

conditions. The system will be rebooted before resuming normal operations.

** If system passphrase was set on the old head, you will

need to do one of the following after headswap completes:
- unlock the filesystem if you have encrypted data, or
- set the system passphrase if you don't have encrypted data
Are you sure? (yes|no|?) [no]: yes
ok, proceeding.
Please enter sysadmin password to confirm 'system headswap':
Restoring the system configuration, do not power off / interrupt process ...

This command may take several minutes to complete; please wait.

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 Success
deployment chassis replacement..........[start]
Reassemble external shelf...............[OK]
Save external storage UUID to Head .....[OK]
Save head serial to external storage ...[OK]
Mount management volume.................[OK]
deployment chassis replacement..........[done]

NOTE: This command might take 30 minutes or longer to complete, depending on the number of shelves and the
amount of data on the shelves. The system should reboot automatically to complete the headswap process.

4. If the system headswap command fails , run the following command in bash mode.

# dd_voltool –-headswap

5. Run the disk show state command to verify the system has updated the disk status.
The output should indicate that the data storage is in the In Use state.

# disk show state

Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
--------- ----------------------------------------------
1 . . . . . . . . . . . .
2 . . . . . . . . . . . . . . s
--------- ----------------------------------------------

Legend State Count

------ ------------------- -----
. In Use Disks 26
s Spare Disks 1
------ ------------------- -----
Total 27 disks

6. Run the filesys status command to verify the status of the file system.
The system displays the message The filesystem is locked: Use 'filesys encryption unlock' to
enter the passphrase. if the file system is encrypted and locked.
7. If necessary, run the filesys encryption unlock command to unlock the file system.
The security officer must enter the system passphrase to unlock the file system.
8. Determine if the system time must be corrected. If it must be corrected:
CAUTION: The file system is disabled if the difference between the time on the system and the NTP time
is more than 60 seconds. KB article 497028 The Data Domain File System (DDFS) may be disabled if there
is a backwards jump in system time configured on the system , available from Dell Support, provides more
information.

a. Run the ntp status command and note the NTP status, time, and date.

# ntp status
Status Enabled
Current Clock Time Thu Feb 20 00:41:22.411 2020
Clock Last Synchronized Thu Feb 20 0 0:38:18.196 2020
Clock Last Synchronized With Time Server 10.173.240.1

If NTP is disabled, no time adjustments are required.

b. Run the date command and note the system time and date.

# date
Thu Jan 01 00:31:33 PST 2017

c. If the NTP time and system time are not within 60 seconds of each other, run the ntp disable command to disable
NTP.

# ntp disable

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 d. Run the system set date <MMDDhhmmYYYY> command to set the system date and time within 60 seconds of the
NTP time.

# system set date 02200041202

e. Run the ntp enable command to enable NTP.

# ntp enable

f. Run the alerts show current command to verify there are no active alerts on the system.

# alerts show current

g. Run the filesys enable command to enable the file system.

# filesys enable

NOTE: If the date and time were set backwards, an error message is logged in the messages.engineering log on
the system. This message identifies the change and notes that the file system is disabled. KB article 497028 The Data
Domain File System (DDFS) may be disabled if there is a backwards jump in system time configured on the system,
available from https://support.emc.com/, provides more information.

9. Run the system upgrade status to check the progress of the system upgrade and index rebuild.

# system upgrade status

EThu July 2 15:22:50 PDT 2020
Current upgrade status: upgrading file system
Time remaining: 240 minutes Start: 14:20:54
Stage: index_rebuild Status: running
Reason: none

# system upgrade status

Current Upgrade Status: DD OS upgrade succeeded
End time: 2020.07.02:18:20

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 14
Replace the Chassis.
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.
When extending the system from the rack, pull outward slowly and verify the system is properly installed on the
rails.
It will be necessary to move the following parts from the old chassis to the new chassis:
● Bezel
● Disk drives and solid state drives (SSDs)
CAUTION: The disk drives and SSDs must be installed in the same slots in the new chassis as they were
installed in the old chassis.
● Power supplies
● Fans
● PCIe risers containing the PCIe HBAs and the network daughter card
● System board
● Blank fillers for empty HBA and drive slots
CAUTION: The DIMMs must be installed in the same slots in the new chassis as they were installed in the old
chassis.

NOTE:
● Only trained and qualified service engineer should be allowed to install or replace this equipment.
● Before removing the chassis, label all cables attached to the chassis so that the cables can be reconnected correctly
after the chassis replacement.
● During the procedure, wear a grounding wrist strap to avoid ESD damage to the equipment.
Place the current chassis and the new chassis on an ESD-free work surface that is large enough for the new and old systems to
be side-by-side on a table or counter top to ensure the correct placement of all components in the new chassis.
The system may take more than an hour to reboot after a chassis replacement due to automatic firmware updates on the new
chassis.
CAUTION: If any components are not fully seated, the system may not boot upon completion of the procedure.
When installing a component into the system, verify it is fully seated before proceeding to the next step.

Topics:
• Preliminary and troubleshooting steps
• Shut down and disconnect the system
• Remove the system from the cabinet
• Remove a PSU
• Remove the front bezel to access front panel hard drives
• Remove a hard drive
• Remove the system covers
• Remove the cooling fan assembly
• Removing the air shroud
• Remove expansion card risers
• Remove the system board
• Install the system board
• Install expansion card riser 1
• Install expansion card riser 2
• Install expansion card riser 3
• Installing the air shroud
• Install the cooling fan assembly
• Install the system cover

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• Install the hard drive
• Install the front bezel
• Install the PSU
• Install the system in the cabinet
• Reconnect and power on the system
• Verify the system and perform a system headswap
• Verify the system

Preliminary and troubleshooting steps

About this task
The chassis replacement procedure includes a series of commands that rediscover the data stored on the external shelves.

Steps
If the system is online, it is beneficial to run the following commands and save the output on the system that is to be replaced
before replacing the chassis. If the system is not online, skip this step and proceed with the procedure to replace the chassis.
Use this information to verify that the procedure has completed successfully:

# storage show all

# disk show state
# disk show hardware
# system show ports
# disk multipath status
# filesys show space
# enclosure show topology
# enclosure show power supply

NOTE:
● When you run these commands before and after the chassis replacement, the output should be the same. Save this
information in case any configuration problems are found after the procedure has completed.
● See the DD OS Command Reference Guide for detailed information about these commands.

Shut down and disconnect the system

Prerequisites
Establish a connection to the system.

About this task

Complete the following steps to shut down and disconnect the system.

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components. The power down process takes approximately five minutes to complete. The system poweroff command
immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off.
NOTE: The system fans still run, and NIC port LEDs still flash after running the system poweroff command.

2. Open the cable management arms.

3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting
the cables.
4. Disconnect the AC power cords from the rear of the system.
5. Disconnect all network and FC cables from the rear of the system.

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6. Disconnect all SAS cables from the rear of the system.
7. Disconnect the serial console cable.

Remove the system from the cabinet

Prerequisites
Follow all safety guidelines.

About this task

CAUTION: The system is heavy and should be removed from a cabinet by two people. To avoid personal injury
and/or damage to the equipment, do not attempt to remove the system from a cabinet without a mechanical lift
and/or help from another person.
The following components must be moved from the old chassis to the replacement chassis:
● Bezel
● Disk drives and solid state drives (SSDs)
CAUTION: The disk drives and SSDs must be installed in the same slots in the new chassis as they were
installed in the old chassis.
● Power supplies
● Fans
● PCIe risers containing the PCIe HBAs and the network daughter card
● System board
● Blank fillers for empty HBA and drive slots
You will need suitable work surface(s), capable of supporting the weight of the systems while the transfer is accomplished.

Steps
1. At the front of the cabinet, locate the two slam latches on left and right side of the system. Pull the slam latches up to
release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch.
2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position.

Figure 101. Release and extend system from cabinet

3. Locate the lock levers on the sides of the inner rails (1). Unlock each lever by rotating it up to its release position (2). Grasp
the sides of the system (3) firmly and pull it forward until the standoffs are at the front of the J-slots in the rails. Lift the
system up and away from the rails.

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 Figure 102. Removing system from rails

4. Place the system on a suitable work surface. Ensure the work surface(s) is capable of supporting the weight.

Remove a PSU
Prerequisites
Follow the safety guidelines listed in Safety instructions.

About this task

The technical white paper Servicing and Replacing Power Supplies for DellEMC PowerEdge R940/R740/R740xd Systems with
Single and Dual CMA Solutions provides additional details about removing PSUs with the cable management arms installed on
the back of the system.

Steps
1. Disconnect the power cable from the power source and from the PSU you intend to remove, and then remove the cable
from the strap on the PSU handle.
2. Press the release latch and slide the PSU out of the system by using the PSU handle.

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 Figure 103. Remove the power supply unit

Remove the front bezel to access front panel hard

drives

Steps
1. Unlock the bezel by using the bezel key.
2. Press the release button, and pull the left end of the bezel.
3. Unhook the right end, and remove the bezel.

Figure 104. Removing the front bezel

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Remove a hard drive

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. Press the release button to open the hard drive release handle.
2. Holding the handle, slide the hard drive out of the hard drive slot.

Figure 105. Removing a hard drive

3. If you are not replacing the hard drive immediately, insert a hard drive blank in the empty hard drive slot to maintain proper
system cooling.

Remove the system covers

This procedure is used to remove the system covers from the faulted system and the replacement system.

Prerequisites
Follow all safety guidelines.

Steps
1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position.
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the
system.
3. Hold the cover on both sides, and lift the cover away from the system.

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 Figure 106. Removing the system cover

Remove the cooling fan assembly

Steps
1. Lift the release levers to unlock the cooling fan assembly from the system.
2. Hold the release levers, and lift the cooling fan assembly away from the system.

Figure 107. Removing the cooling fan

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Removing the air shroud
Steps
Hold the air shroud at both ends and lift it away from the system.

Figure 108. Removing the air shroud

Remove expansion card risers

The expansion card risers contain all the PCIe HBAs installed in the system, including the NVRAM card, SAS HBAs, and NICs.
Remove these cards as directed below.

Remove expansion card riser 1

Prerequisites
Follow the safety guidelines.

Steps
1. If installed, remove the expansion cards from the riser.
2. Disconnect any cables connected to the riser.
3. Press the release latches, and lift the riser from the riser connector on the system board.

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 Figure 109. Removing expansion card riser 1

Remove expansion card riser 2

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. If installed, remove expansion cards installed on the riser.
2. Disconnect any cables connected to the riser.
3. To remove expansion card riser 2:
a. Using Phillips #2 screwdriver, loosen the screws that secure the riser to the system.
b. Press the release tab, and holding the riser by its edges, lift the riser from the riser connector on the system board.

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 Figure 110. Removing expansion card riser 2

Remove expansion card riser 3

Prerequisites
Follow the safety guidelines.

Steps
1. If installed, remove expansion cards installed on the riser.
2. Disconnect any cables connected to the riser.
3. Using Phillips #2 screwdriver, loosen the screw that secures the riser to the system.
4. Press the release tab, and holding the riser by its edges, lift the riser from the riser connector on the system board.

Figure 111. Removing expansion card riser 3

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Remove the system board
Prerequisites

Steps
1. Disconnect all cables from the system board.
CAUTION: Take care not to damage the system identification button while removing the system board from
the chassis.

CAUTION: Do not lift the system board by holding a memory module, processor, or other components.

2. Holding the system board holder, pull the blue release pin, and slide the system board toward the front of the system to
disengage the connectors from the slots on the system.
3. Incline the system board at an angle, and lift the system board out of the system.

Figure 112. Removing the system board

Install the system board

Prerequisites
Follow the safety guidelines.

Steps
1. Unpack the replacement system board assembly.
CAUTION: Do not lift the system board by holding a memory module, processor, or other components.

CAUTION: Take care not to damage the system identification button while placing the system board into the
chassis.

2. Holding the system board holder and blue release pin, push the system board toward the back of the system until the release
pin clicks into place.
3. Reconnect all cables to the system board.

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 Figure 113. Installing system board

Install expansion card riser 1

Prerequisites
Follow the safety guidelines.

Steps
1. Align the guide rails on the riser with the standoffs on the side of the system.
2. Lower the riser into the system until the riser connector engages with the connector on the system board.

Figure 114. Installing expansion card riser 1

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Install expansion card riser 2
Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
To install expansion card riser 2:
a. Align the screw and tab on the riser with the screw hole and slot on the system.
b. Lower the riser into the system until the riser connector engages with the connector on the system board.
c. Using Phillips #2 screwdriver, tighten the screws to secure the riser to the system.

Figure 115. Installing expansion card riser 2

Install expansion card riser 3

Prerequisites
Follow the safety guidelines.

Steps
1. Align the tab on the riser with the slot on the system, and guide rails on the riser with the standoffs on the side of the
system.
2. Lower the riser into the system until the riser edge connector engages with the connector on the system board.
The riser card edge engages with the riser guide on the system.
3. Using a Phillips #2 screwdriver, tighten the screw to secure the riser to the system.

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 Figure 116. Installing expansion card riser 3

Installing the air shroud

Steps
1. Align the tabs on the air shroud with the slots on the system.
2. Lower the air shroud into the system until it is firmly seated.
When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets.

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 Figure 117. Installing the air shroud

Install the cooling fan assembly

Prerequisites
Follow the safety guidelines.

About this task

CAUTION: Ensure that the cables inside the system are correctly installed and retained by the cable retention
bracket before installing the cooling fan assembly. Incorrectly installed cables may get damaged.

Steps
1. Align the guide rails on the cooling fan assembly with the standoffs on the system.
2. Lower the cooling fan assembly into the system until the cooling fan connectors engage with the connectors on the system
board.
3. Press the release levers to lock the cooling fan assembly into the system.

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 Figure 118. Installing the cooling fan assembly

Install the system cover

Prerequisites
Follow the safety guidelines.
Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system.

Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Push the system cover latch down.
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system
cover latch locks into place.
3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position.

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Install the hard drive

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. Press the release button on the front of the hard drive to open the release handle.
2. Insert the hard drive into the hard drive slot and slide until the hard drive connects with the backplane.
3. Close the hard drive release handle to lock the hard drive in place.

Figure 119. Installing a hard drive

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Install the front bezel

Steps
1. Align and insert the right end of the bezel onto the system.
2. Press the release button and fit the left end of the bezel onto the system.
3. Lock the bezel by using the key.

Figure 120. Installing the front bezel

Install the PSU

Prerequisites
Follow the safety guidelines listed in Safety instructions.

About this task

The technical white paper Servicing and Replacing Power Supplies for DellEMC PowerEdge R940/R740/R740xd Systems with
Single and Dual CMA Solutions provides additional details about installing PSUs with the cable management arms installed on
the back of the system.

Steps
1. Verify that nothing has dropped into the empty PSU slot before installing the replacement PSU.
2. Slide the PSU into the system until the PSU is fully seated and the release latch snaps into place.
3. Connect the power cable to the PSU, and plug the cable into a power outlet.
CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.

NOTE: When installing, hot swapping, or hot adding a new PSU, wait for 15 seconds for the system to recognize the
PSU and determine its status. The PSU redundancy may not occur until discovery is complete. Wait until the new PSU is
discovered and enabled before you remove the other PSU. The PSU status indicator turns green to signify that the PSU
is functioning properly.

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 Figure 121. Install the PSU

Install the system in the cabinet

In an angled drop-in design, inner (chassis) rails are attached to the sides of the system and then the system slides into the
outer (cabinet) rails that are installed in the rack.

About this task

WARNING: The system is heavy. To avoid personal injury and/or damage to the equipment, do not attempt to
install the system in a cabinet without a mechanical lift and/or help from another person.

Steps
1. Pull the inner rails out of the rack until they lock into place.
2. Release the inner rail lock by pulling forward on the white tabs and sliding the inner rail out of the intermediate rails.

Figure 122. Pull out the intermediate rail

1. Intermediate rail
2. Inner rail

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3. Attach the inner rails to the sides of the system by aligning the J-slots on the rail with the standoffs on the system and
sliding forward on the system until they lock into place.

Figure 123. Attach the inner rails to the system

4. Verify all the J-slots on the rails are aligned with the rail standoffs on the system.
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.

5. With the intermediate rails extended, install the system into the extended rails.

Figure 124. Install system into the extended rails

6. Pull the blue slide release lock tabs forward on both the rails, and slide the system into the rack.

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 Figure 125. Slide system into the rack

Reconnect and power on the system

This section describes the steps to reconnect and power on the system.

About this task

Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session.

Steps
1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement
procedure.
CAUTION: When connecting SAS cables to the SAS cards, ensure there is sufficient slack in the cable to
avoid unnecessary strain on the cable connector and the SAS card when the controller is fully extended from
the rack.

2. Close the cable management arms.

3. Reconnect the serial console cable to the system serial port, and prepare the terminal session.
4. Reconnect the AC power cords to the power supplies.
NOTE: The system may not power on automatically after plugging in the AC power cords.

5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control
panel at the front of the system.

Figure 126. Power button

6. When the system boots, log in as sysadmin.

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Verify the system and perform a system headswap
Steps
1. If configuration details were captured before the procedure (see Preliminary and troubleshooting steps), confirm that the
new system configuration is complete and accurate.
2. Run the disk rescan command to discover the disks.
a. If all of the disks are not listed, perform another rescan.
b. If all of the disks are still not listed, reboot the system.
3. Check the disk status by entering:
The output should indicate:

● The correct disks are seen.

● The data storage is not configured.
● The data storage is foreign storage and that there is a complete set of foreign storage available.
4. After verifying that the disks are visible by the replacement system as foreign devices, enter:

# system headswap
5. Log in again as sysadmin.
6. After the file system is up and running, verify the health of the file system by entering these two commands:

# filesys status

NOTE: If the output of this command shows that the file system is down, attempt to enable the file system using the
filesys enable command before entering the filesys show space command.

# filesys show space

7. If the host name of the system changes after the headswap procedure, modify the following as applicable:
a. For systems using CIFS: Re-join the CIFS domain by issuing the command:

# cifs set authentication active-directory

domainname
b. For systems with the Replication feature: Use the replication modify commands to update the hostname.
8. Because the system disks and network are moved from the old chassis to the new chassis, no changes are required for
drive mappings or network settings. If such changes are required, however, use the details captured in Preliminary and
troubleshooting steps to confirm the configuration. Refer also to the DD OS System Controller Upgrade Guide for more
information.

Verify the system

About this task
When the system first boots after replacing the chassis, it displays a menu that prompts for permission to perform a headswap.

CAUTION: If a headswap is not performed, the system will not boot.

Steps
1. From the System Misconfigured menu, select Show Head Swap Menu > Do a Head Swap.
2. Select Yes at the confirmation prompt.
3. Run the disk rescan command to discover the disks.
a. If all of the disks are not listed, perform another rescan.
b. If all of the disks are still not listed, reboot the system.

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4. Run the disk show state command.

# disk show state

Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
--------- ----------------------------------------------
1 O O O O O O O O O O O O
2 O O O O O O O O O O O O O O O
3 O O O O O O O O O O O O O O O
--------- ----------------------------------------------

Legend State Count

------ ------------- -----
O Foreign Disks 42
------ ------------- -----
Total 42 disks
The output should indicate:
● The correct disks are seen.
● The data storage is not configured.
● The data storage is foreign storage and that there is a complete set of foreign storage available.
5. Run the system headswap command.
NOTE: If a passphrase was configured on the original system, the command prompts for that in addition to the
sysadmin password.

# system headswap
This command returns the system back to its prior operational
conditions. The system will be rebooted before
resuming normal operations.

If system passphrase was set on the old head, you will

need to do one of the following after headswap completes:
unlock the filesystem if you have encrypted data, or
set the system passphrase if you don't have encrypted data
Are you sure? (yes|no) [no]: yes

ok, proceeding.

Please enter sysadmin password to confirm 'system headswap':

Restoring the system configuration, do not power off / interrupt process ...

sysadmin@dd6400-203#
Broadcast message from root (Fri Oct 1 11:46:08 2021):

The system is going down for reboot NOW!

Connection to dd6400-203.datadomain.com closed by remote host.
Connection to dd6400-203.datadomain.com closed.
6. After the system reboots, run the disk show state command to verify the disks display correctly.

# disk show state

Enclosure Disk
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
--------- ----------------------------------------------
1 . . . . . . . . . . . .
2 s . . . . . . . . . . . . . .
3 . . . . . . . . . . . . . . s
--------- ----------------------------------------------

Legend State Count

------ ------------- -----
. In Use Disks 40
s Spare Disks 2
------ ------------- -----
Total 42 disks
7. Run the filesys status command to determine if the file system is enabled.
8. If the file system is disabled, run the filesys enable command to bring the file system online.
9. Run the filesys show space command to verify the file system shows the correct amount of capacity.

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10. If configuration details were captured before the procedure, confirm that the new system configuration is complete and
accurate.

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 15
Replace the Bezel
Complete the following procedure to replace the bezel.
This CRU can be completed with the system powered on.
Topics:
• Remove the front bezel to access front panel hard drives
• Install the front bezel

Remove the front bezel to access front panel hard

drives

Steps
1. Unlock the bezel by using the bezel key.
2. Press the release button, and pull the left end of the bezel.
3. Unhook the right end, and remove the bezel.

Figure 127. Removing the front bezel

Install the front bezel

Steps
1. Align and insert the right end of the bezel onto the system.
2. Press the release button and fit the left end of the bezel onto the system.
3. Lock the bezel by using the key.

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 Figure 128. Installing the front bezel

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 16
Replace the Rail Kit
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.
When extending the system from the rack, pull outward slowly and verify the system is properly installed on the
rails.
Complete the following procedure to replace the rail kit.
This CRU is not hot-swappable, and requires a system shutdown to replace.
Topics:
• Shut down and disconnect the system
• Extend the system from the cabinet
• Identifying the rail kit components
• Remove the system from the cabinet
• Removing the rails
• Remove the original CMA brackets
• Attach the new CMA brackets
• Install the rails
• Secure the rail assemblies to the cabinet
• Install the system in the cabinet
• Install the CMA arm
• Slide the system into the cabinet
• Reconnect and power on the system

Shut down and disconnect the system

Prerequisites
Establish a connection to the system.

About this task

Complete the following steps to shut down and disconnect the system.

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components. The power down process takes approximately five minutes to complete. The system poweroff command
immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off.
NOTE: The system fans still run, and NIC port LEDs still flash after running the system poweroff command.

2. Open the cable management arms.

3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting
the cables.
4. Disconnect the AC power cords from the rear of the system.
5. Disconnect all network and FC cables from the rear of the system.
6. Disconnect all SAS cables from the rear of the system.
7. Disconnect the serial console cable.

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Extend the system from the cabinet
Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU
components, or to remove the system from the cabinet.

Steps
1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to
release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch.
2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position.

Figure 129. Extend the system from the cabinet

Identifying the rail kit components

This section describes the steps to identify the rail kit components.
The 2U sliding rail assemblies allow the server to be secured in the cabinet, and extended from the cabinet so that the system
cover can be removed to access the internal FRUs.

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Figure 130. Sliding rail assembly - 2U systems

1. Sliding rail (2)

2. Velcro strap (2)
3. Screw (4)
4. Washer (4)
The rails are compatible with racks with square holes, unthreaded round holes, and threaded round holes.
The CMA assembly consists of one articulated arm, and one separator.

Figure 131. CMA arm and separator

Remove the system from the cabinet

Steps
1. At the front of the cabinet, locate the two slam latches on left and right side of the system. Pull the slam latches up to
release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch.
2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position.

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 Figure 132. Release and extend system from cabinet

3. Locate the lock levers on the sides of the inner rails (1). Unlock each lever by rotating it up to its release position (2). Grasp
the sides of the system (3) firmly and pull it forward until the standoffs are at the front of the J-slots in the rails. Lift the
system up and away from the rails.

Figure 133. Removing system from rails

4. Place the system on a suitable work surface. Ensure the work surface(s) is capable of supporting the weight.

Removing the rails

This section describes the steps to remove the rails.

Steps
1. Open the front latch and disengage the rail from the flange.

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 Figure 134. Removing the rails

2. Pull the entire rail forward to release the rear end of the rail from the flange.

Remove the original CMA brackets

About this task
The system rails may ship with CMA brackets already attached. If the brackets are attached, they must be removed.

Steps
1. Remove the two screws holding the CMA bracket to the rail.

Figure 135. Remove the original CMA bracket

2. Repeat the previous step for the second rail.

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Attach the new CMA brackets
This section describes the steps to attach the new CMA brackets.

About this task

The brackets are labeled left and right, and cannot be interchanged. The top of each bracket is labeled Up.

Steps
1. Use the included screws to install the outer bracket to the rail.

Figure 136. Attach outer CMA bracket to the rails

2. Align the hole of the inner bracket and push down to attach it to the rail.
NOTE: Some pressure is required to push the inner bracket down and secure it. The bracket clicks when it locks in
place.

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 Figure 137. Attach inner CMA bracket to the rails

3. Repeat the preceding steps to attach the outer and inner brackets to the other rail.

Install the rails

About this task
The rails are labeled left and right, and cannot be interchanged. The front side of each rail is labeled Left Front or Right Front
when viewed from the cabinet front.

Steps
1. Determine where to mount the system, and use masking tape or a felt-tip pen to mark the location at the front and back of
the cabinet.
NOTE: Install the left rail assembly first.

2. Fully extend the rear sliding bracket of the rail.

3. Position the rail end piece labeled Left Front facing inward and orient the rear end piece to align with the holes on the rear
cabinet flanges.
4. Push the rail straight toward the rear of the rack until the latch locks in place.

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 Figure 138. Installing the rear end of the rail

5. For the front end piece, rotate the latch outward and pull the rail forward until the pins slide into the flange, and release the
latch to secure the rail in place.

Figure 139. Installing the front end of the rail

6. Repeat the preceding steps to install the right rail assembly.

Secure the rail assemblies to the cabinet

The supplied screws and washers are used to secure the rail assemblies to the front and rear of the cabinet.

About this task

NOTE: For square hole cabinets, install the supplied conical washer before installing the screw. For unthreaded round hole
cabinets, install only the screw without the conical washer.

Steps
1. Align the screws with the designated U spaces on the front and rear rack flanges.
Ensure that the screw holes on the tab of the system retention bracket are seated on the designated U spaces.

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2. Insert and tighten the two screws using the Phillips #2 screwdriver.

Figure 140. Installing screws

Install the system in the cabinet

In an angled drop-in design, inner (chassis) rails are attached to the sides of the system and then the system slides into the
outer (cabinet) rails that are installed in the rack.

About this task

WARNING: The system is heavy. To avoid personal injury and/or damage to the equipment, do not attempt to
install the system in a cabinet without a mechanical lift and/or help from another person.

Steps
1. Pull the inner rails out of the rack until they lock into place.
2. Release the inner rail lock by pulling forward on the white tabs and sliding the inner rail out of the intermediate rails.

Figure 141. Pull out the intermediate rail

1. Intermediate rail
2. Inner rail

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3. Attach the inner rails to the sides of the system by aligning the J-slots on the rail with the standoffs on the system and
sliding forward on the system until they lock into place.

Figure 142. Attach the inner rails to the system

4. Verify all the J-slots on the rails are aligned with the rail standoffs on the system.
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.

5. With the intermediate rails extended, install the system into the extended rails.

Figure 143. Install system into the extended rails

6. Pull the blue slide release lock tabs forward on both the rails, and slide the system into the rack.

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 Figure 144. Slide system into the rack

Install the CMA arm

Steps
1. Install the separator on the bracket.

Figure 145. Install the seperator

2. Install the arm on the right side of the chassis, on top of the separator with the open side up.

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 Figure 146. Install the arm

3. Close the arm by connecting it to the bracket on the left side of the chassis.

Figure 147. Close the arm

Slide the system into the cabinet

Steps
1. At the front of the cabinet, push the system inward until the lock levers click into place.
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches engage to
secure the system in the cabinet.

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 Figure 148. Slide the system into the cabinet

NOTE: Make sure the cables remain clear of the chassis as it slides back into place.

Reconnect and power on the system

This section describes the steps to reconnect and power on the system.

About this task

Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session.

Steps
1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement
procedure.
CAUTION: When connecting SAS cables to the SAS cards, ensure there is sufficient slack in the cable to
avoid unnecessary strain on the cable connector and the SAS card when the controller is fully extended from
the rack.

2. Close the cable management arms.

3. Reconnect the serial console cable to the system serial port, and prepare the terminal session.
4. Reconnect the AC power cords to the power supplies.
NOTE: The system may not power on automatically after plugging in the AC power cords.

5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control
panel at the front of the system.

Figure 149. Power button

6. When the system boots, log in as sysadmin.

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 17
Add a PCIe HBA
CAUTION: Improper installation on the rails may damage the rails or cause the system to fall when extended.
When extending the system from the rack, pull outward slowly and verify the system is properly installed on the
rails.
The system has up to four available slots to install optional PCIe HBAs for network or FC connectivity.
Complete the following procedure to add an HBA.
This upgrade requires a system shutdown to replace.

CAUTION: A module that is hot-inserted into the system remains powered off until the next system reboot.

Topics:
• Adding a PCIe HBA
• Shut down and disconnect the system
• Extend the system from the cabinet
• Remove the system cover
• Install expansion card into expansion card riser
• Install the system cover
• Slide the system into the cabinet
• Reconnect and power on the system
• Configure the new PCIe HBA

Adding a PCIe HBA

The system provides up to four slots to add additional HBAs for network or FC connectivity. Slots 1, 5, 7, and 8 are available for
adding PCIe HBAs. The slot layout and assignments are as follows:

Figure 150. Slot numbering

Table 10. Slot assignments

Description Slot
QLogic 2692, 2 x 16G FC, PCIe Full Height 1
Intel XXV710, 2 x 10/25GbE SFP28, PCIe Full Height 5, 7, 8
Intel X710, 4 x 10GbE SFP+, PCIe Full Height 5, 7, 8
Intel X710, 4 x 10GBT, PCIe Full Height 5, 7, 8

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Shut down and disconnect the system

Prerequisites
Establish a connection to the system.

About this task

Complete the following steps to shut down and disconnect the system.

Steps
1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system
components. The power down process takes approximately five minutes to complete. The system poweroff command
immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off.
NOTE: The system fans still run, and NIC port LEDs still flash after running the system poweroff command.

2. Open the cable management arms.

3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting
the cables.
4. Disconnect the AC power cords from the rear of the system.
5. Disconnect all network and FC cables from the rear of the system.
6. Disconnect all SAS cables from the rear of the system.
7. Disconnect the serial console cable.

Extend the system from the cabinet

Use this procedure to extend the system from the cabinet so that you can remove the system cover to access the internal FRU
components, or to remove the system from the cabinet.

Steps
1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to
release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch.
2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position.

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 Figure 151. Extend the system from the cabinet

Remove the system cover

Steps
1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position.
2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the
system.
3. Hold the cover on both sides, and lift the cover away from the system.

Figure 152. Remove the system cover

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Install expansion card into expansion card riser
Prerequisites
Follow the safety guidelines listed in Safety instructions.

About this task

NOTE: When installing a card into riser 2 or 3, open the PCIe card holder latch.

Steps
1. Pull the expansion card latch.
2. If installed, remove the filler bracket.
NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain
Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the
system and aid in proper cooling and airflow inside the system.

3. Hold the card by its edges, and align the card edge connector with the expansion card connector on the riser.
4. Insert the card edge connector firmly into the expansion card connector until the card is fully seated.
5. Push the expansion card latch.

Figure 153. Installing expansion card into expansion card riser 1

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 Figure 154. Installing expansion card into expansion card riser 2

Figure 155. Installing expansion card into expansion card riser 3

Install the system cover

Prerequisites
Follow the safety guidelines.
Ensure that all internal cables are routed correctly and connected, and that no tools or extra parts are left inside the system.

Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Push the system cover latch down.
The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system
cover latch locks into place.

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3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position.

Slide the system into the cabinet

Steps
1. At the front of the cabinet, push the system inward until the lock levers click into place.
2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches engage to
secure the system in the cabinet.

Figure 156. Slide the system into the cabinet

NOTE: Make sure the cables remain clear of the chassis as it slides back into place.

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Reconnect and power on the system
This section describes the steps to reconnect and power on the system.

About this task

Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session.

Steps
1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement
procedure.
CAUTION: When connecting SAS cables to the SAS cards, ensure there is sufficient slack in the cable to
avoid unnecessary strain on the cable connector and the SAS card when the controller is fully extended from
the rack.

2. Close the cable management arms.

3. Reconnect the serial console cable to the system serial port, and prepare the terminal session.
4. Reconnect the AC power cords to the power supplies.
NOTE: The system may not power on automatically after plugging in the AC power cords.

5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control
panel at the front of the system.

Figure 157. Power button

6. When the system boots, log in as sysadmin.

Configure the new PCIe HBA

About this task

Complete the following steps to verify and configure the new PCIe HBA.

Steps
1. Connect cables to the new HBA.
2. Use the system show hardware command and confirm that all PCIe HBAs appear.

# system show hardware

3. Use the alerts show current command and confirm no alerts are present on the system.

# alerts show current

No active alerts.

Configure a new Fibre Channel HBA

Steps
1. Use the scsitarget enable command to enable the SCSI target services.

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Dell Technologies – Restricted Use – Confidential & Subject to NDA

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Dell Technologies – Restricted Use – Confidential & Subject to NDA

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