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Onsite Repair Procedure Checklist - Sep 2020

The document outlines the on-site repair procedure for technicians addressing break-fix or MKRS issues at customer sites. It includes a checklist of required actions such as informing the customer, verifying device identity, capturing relevant documents, replacing parts, and performing tests. Additionally, it emphasizes the importance of customer communication and follow-up after the service visit.

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42 views1 page

Onsite Repair Procedure Checklist - Sep 2020

The document outlines the on-site repair procedure for technicians addressing break-fix or MKRS issues at customer sites. It includes a checklist of required actions such as informing the customer, verifying device identity, capturing relevant documents, replacing parts, and performing tests. Additionally, it emphasizes the importance of customer communication and follow-up after the service visit.

Uploaded by

workshop
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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On-site Repair Procedure

* All the following are required to be perform by on-site tech on their visit to customer site to address any break-fix or MKRS issues

Yes No
1 To inform customer/user on the objective of your visit
2 To verify device/printer identity (SN & Model)
3 To verify and confirm on reported issue
4 Print/capture all relevant documents before replace any parts/service
Configuration Page
Supplies Status Page
Usage Page
Event Log Page
Samples of defect documents/videos/photos/screenshots
Debug/JDP/HP Log file - For elevation cases only
5 To verify & confirm on the recommended parts are correct to fix the issue
6 Replaced recommended part and perform test
7 To verify and check for any additional issue
8 To perform followings:
Run paper path test (Duplex)
Check tray's pick-up rollers
Check on PM/LLC status
Clean ADF and scanner glass
Perform copy test (ADF & Flatbed)
Perform general cleaning & Servcie
9 Print/capture all relevant documents after replaced parts (Same as above)
10 Inform/update users on job performed
11 Request users to test print
12 Update/inform user's on sNPS/TCE survey
13 Request user to acknowledge the CSO
14 Make sure the printer and surrounding area is clean before leave
15 Follow up with customer on next day to check the performance of the device

Remarks: ___________________________________________________________________________________________
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