Serhii Romanov Your Account Number: A-76RB99A2
40 Warrington Road Bill Reference: 198416285 (18th Feb. 2025)
Croydon
CR0 4BH
Your estimated annual cost
£904.14 a year for electricity
£420.17 a year for gas
This is an estimate based on your expected
annual energy usage, and your current tariff
Your energy account rates, charges and discounts, including VAT.
Actual billings will vary depending on your
usage and tariff selection. More information
about your current tariff can be found
overleaf.
2nd Mar. 2025 - 18th Mar. 2025
Could you pay less?
Remember - it might be worth thinking
about switching your tariff or supplier.
On 2nd Feb. 2025 your previous balance was £97.19
For your electricity (on meter point 1414143360000)
You’re on our cheapest electricity tariff of
its kind. You could save £57.25 a year by
1. We have charged you
switching to Loyal Octopus 12M Fixed, but it
Based on your meter readings. may involve changing how you pay, your
meter setup or different terms to your
VAT included. current tariff. Contact our team to find out
more.
Electricity 18th Mar 2025 - 18th Apr. 2025 - £46.17 For your gas (on meter point 2511926208)
Gas 18th Apr 2025 - 18th Apr. 2025 - £18.01 You’re on our cheapest gas tariff of its kind.
You could save £32.24 a year by switching
to Loyal Octopus 12M Fixed, but it may
involve changing how you pay, your meter
On 18th Apr. 2025 your new balance is £27.01 setup or different terms to your current
tariff. Contact our team to find out more.
Emergency numbers
Smell gas? Call 0800 111 999
Power cut? Call 105 to get help
Your Electricity Distributor is: Western
Power Distribution (0800 678 3105)
Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E [email protected] London, W1D 1NN
P 0333 344 2268
Contacting us Your Account Number: A-06DB29A2
Bill Reference: 159932285 (28th Aug. 2023)
Contact us by email and get a response within hours.
Of course, if you need to you can also get a hold of us
Advice and complaints
on the phone, or even by post.
Contact Citizens Advice if you need help with an
Email: [email protected] energy problem - for example with your bills or
Phone: 0808 164 1088 meters, or if you're struggling to pay for the energy
you use. They're the official source of free and
Trading office: UK House, 5th floor, 164-182 Oxford
independent energy advice and support.
Street, London, W1D 1NN
Go to: citizensadvice.org.uk/energy or call their
Please don't hesitate to contact us if you've any
consumer service on 0808 223 1133 Mon to Fri,
questions, comments, or complaints.
9am-5pm
How much did you use? If you feel that our service has not met your
expectations, please get in touch so we can put
Your average electricity usage during this bill period
things right:
was 5.43 kWh/day.
First: Contact our team.
Your average gas usage during this bill period was
5.05 kWh/day. Then: If an advisor is not able to resolve your query,
you can ask for it to be escalated to a specialist or
Please visit our website for advice on how to save
team leader as appropriate.
energy in your home.
Finally: If you're still not happy with our decision, you
can contact our Operations Manager for an
independent review, and you will receive a reply
within 5 working days.
If you have followed the above steps, but your
complaint remains unresolved after 8 weeks you can
contact the Energy Ombudsman on 0330 440 1624
or at www.energyombudsman.org. This is a free and
independent service whose decisions we must abide
by.
You can read our complaints policy on our website.
Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E [email protected] London, W1D 1NN
P 0333 344 2268
