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The document is a project report titled 'A Study on Users Satisfaction Towards Google Pay with Special Reference in Erode District,' submitted by S. Janarthanan for the Bachelor of Commerce with Computer Applications degree at Sri Vasavi College. It includes sections on the introduction, literature review, data analysis, and findings related to user satisfaction with Google Pay. The report is guided by Mrs. P. Mohanapriya and acknowledges various faculty members and contributors.

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Janarthanan S
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2 views

Front Page Final Copy

The document is a project report titled 'A Study on Users Satisfaction Towards Google Pay with Special Reference in Erode District,' submitted by S. Janarthanan for the Bachelor of Commerce with Computer Applications degree at Sri Vasavi College. It includes sections on the introduction, literature review, data analysis, and findings related to user satisfaction with Google Pay. The report is guided by Mrs. P. Mohanapriya and acknowledges various faculty members and contributors.

Uploaded by

Janarthanan S
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A STUDY ON USERS SATISFACTION TOWARDS GOOGLE PAY

WITH SPECIAL REFERENCE IN ERODE DISTRICT


PROJECT REPORT
Submitted in partial fulfilment of the requirements for the award of the Degree of
Bachelor of Commerce with Computer Applications
Sri Vasavi College (Self-Finance Wing), Erode, through

Bharathiar University, Coimbatore.


Submitted by
S.JANARTHANAN

(202AC0287)

Under the guidance of

Mrs P.MOHANAPRIYA .,M.Com.,M.Phil.,B,Ed.,PGDCA.,

ASSISTANT PROFESSOR IN DEPARTMENT OF COMMERCE WITH


COMPUTER APPLICATIONS

DEPARTMENT OF COMMERCE WITH COMPUTER APPLICATIONS

SRI VASAVI COLLEGE,

ERODE (SELF-FINANCE

WING)

Affiliated to Bharathiar University, Coimbatore.


2020-2023
CERTIFICATE
CERTIFICATE

This is to certify that this project report entitled to “A STUDY ON USERS SATISFACTION
TOWARDS GOOGLE PAY WITH SPECIAL REFERENCE IN ERODE DISTRICT”
submitted to BHARATHIAR UNIVERSITY, COIMBATORE is the bonafide project work done
by S.JANARTHANAN (202AC0287), in Partial fulfilment of the requirements for award the
degree of BACHELOR OF COMMERCE WITH COMPUTER APPLICATIONS through
SRI VASAVI COLLEGE ((SELF FINANCE WING), ERODE during study period 2020 –
2023.It represents an Independent work under my guidance.

HEAD OF THE DEPARTMENT SIGNATURE OF THE GUIDE

DEAN

Viva-Voce Examination held on

INTERNAL EXAMINER EXTERNAL EXAMINER


DECLARATION
DECLARATION

I here by declare that the project report entitled to “A STUDY ON USERS

SATISFACTION TOWARDS GOOGLE PAY WITH SPECIAL REFERENCE


IN ERODE DISTRICT” submitted to BHARATHIAR UNIVERSITY,
COIMBATORE in partial fulfillment of the requirement for award the degree of BACHELOR
OF COMMERCE WITH COMPUTER APPLICATION is a original work done by me under
the supervision and guidance of Mrs P.MOHANAPRIYA M.Com.,M.Phil.,B,Ed.,PGDCA.,
Assistant Professor Department of Commerce with Computer Applications SRI VASAVI
COLLEGE (SELF-FINANCE WING), Erode.

Place: Erode SIGNATURE OF THE

CANDIDATE Date: (S JANARTHANAN )


ACKNOWLEDGEMENT

First of all, I record my grateful thanks to the almighty for his blessings to make
project grand success.

I am express my deep sense of gratitude to our DEAN


Dr.K.ANANDAPADMANABHAN, M.CA, M.Phil., Ph.D., SRI VASAVI
INSTITUTIONS, ERODE. For allowing me to acquire the most cherished desire
of my life.

I feel happy to express my sincere thanks to Dr.C.YASODHA,


M.Com(CA).,M.Phil.,Ph.D.,PGDCA., Assistant Professor in Department of
Commerce with Computer Applications for this valuable suggestion and her keen
interest and help in carrying out this study.

I have no words to express my deep gratitude of Mrs P.MOHANAPRIYA


.,M.Com.,M.Phil.,B,Ed.,PGDCA.,Assistant Professor in Department Of
Commerce with Computer Applications for her encouragement,guidance and
suggestions throughout my training report work successfully.

I am greatly thankful to our Department faculty members


Mr.S.LOGANATHAN.,M.COM(CA).,M.Phil.,Mrs.C.POORNIMA.,M.sc.,M.Phil.Mrs.
T.AGILA.,M.COM.,M.Phil.,PGDCA.,Mrs.,D.NATHIYA.,M.sc.,M.Phil.,M.Ed.,,Mr.N.
GNANASEKARAN.,M.com(CA)D.CO-OP.,V.PRICILARAMYA.,M.Com.,B.Ed.,
T.PONRAJ..M.Com.,DCFA., for helping me to carrying out the project work.

Finally I would like to thank my parents and friends and all who helped me to complete
this project successfully.
CONTENTS

Chapter Page
No. No.
Particulars

LIST OF TABLES

LIST OF CHARTS

I INTRODUCTION AND ABSTRACT OF STUDY

INTRODUCTION

BENIFTS OF GOOGLE PAY

NEED OF STUDY

STATEMENT OF THE PROBLEM

OBJECTIVES OF THE STUDY

LIMITATIONS OF STUDY

RESEARCH METHODOLOGY

II REVIEW OF LITREATURE

III PROFLIE OF STUDY

IV DATA ANALYSIS &INTERPERTATION

V SUMMARY OF FINDINGS,SUGGESTIONS AND


CONCLUSION

FINDINGS

SUGGESTION

CONCLUSION

QUESTIONNARIES

BIBILOGRAPHY
LIST OF TABLES

TABLE NO TABLE NAME PAGE NO.

4.1 AGE OF THE RESPONDENT

4.2 GENDER OF THE RESPONDENT

4.3 MARTIAL STATUS OF THE RESPONDENTS

4.4 EDUCATIONAL QUALIFICATION

4.5 MEMBERS IN YOUR FAMILY

4.6 MEMBERS EARNING IN YOUR FAMILY

4.7 FAMILY ‘s MONTHLY INCOME

4.8 TYPE OF BANK ACCOUNTS

4.9 FAMLIY MEMBERS USING ONLINE BANKING


SYSTEM

4.10 MOBILE BANKING APPLICATIONS

4.11 MONEY TRANSFER VIA ONLINE

4.12 PER MONTH TRANSACTION AMOUNT

4.13 ONLINE BANKING USEFUL TO YOU

4.14 MAINLY USAGE OF ONLINE TRANSACTION

4.15 FUNCTIONALITY OF ONLINE TRANSACTION


LIST OF TABLES

TABLE NO TABLE NAME PAGE NO.


4.16 PROMOTIONAL OFFERS IN GPAY

4.17 RATING OF GPAY

4.18 SERVICES RENDERED BY GPAY

4.19 AUTHENTICATION OF GPAY

4.20 SATISFIED WITH GPAY SERVICES

4.21 GPAY IS USER FRIENDLY

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