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Service Management: Operations Strategy Information Technology 10th Edition Bordoloi Service
Management: Operations, Strategy, Information Technology, 10th Edition, Sanjeev Bordoloi, James
Fitzsimmons, Mona Fitzsimmons, ISBN10: 1265431221, ISBN13: 9781265431228, ISBN10: 1264098359,
ISBN13: 9781264098354 Table of Contents PART ONE Understanding Services 1 The Service Economy 2
Service Strategy PART TWO Designing the Service Enterprise 3 New Service Development 4 The
Service Encounter 5 Supporting Facility and Process Flows 6 Service Quality 7 Process
Improvement Supplement: Data Envelopment Analysis (DEA) 8 Service Facility Location PART THREE
Managing Service Operations 9 Service Supply Relationships 10 Globalization of Services 11
Managing Capacity and Demand 12 Managing Waiting Lines 13 Capacity Planning and Queuing Models
Supplement: Computer Simulation PART FOUR Quantitative Models for Service Management 14
Forecasting Demand for Services 15 Managing Service Inventory 16 Managing Service Projects

#Information Technology
#ISBN10: 1264098359
#ISBN10: 1265431221
#ISBN13: 9781264098354

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