The Secret to
More Leads &
Sales on TikTok
Our TikTok Business
Messaging Expert
Nana
Technical Product Manager,
respond.io
01 Intro to TikTok Business Messaging Channel
02 How to Connect TikTok to respond.io - Demo
Agenda 03 Intro to TikTok Messaging Ads
04 How to Send TikTok Conversion Events to
TikTok - Demo
05 Q&A + Get Access to Our Free Workflow
Template and Slides!
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Why TikTok
Business
Messaging?
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TikTok users are likely to
contact a business
through Messaging Ads
Hello?
Your customers are
already thinking
about messaging 1 in 2
you on TikTok Of those who arenʼt
already doing it, say
they are like to do so
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Why TikTok Business Messaging?
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Users want to reach Users wants to know more Being reachable improves
businesses immediately about your product/service brand trustworthiness
from what you posted
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Authentic Relevant
See It in Action
Example of TikTok
Posts that receives
a lot of customer
inquiries
Creators Professional Experts
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Intro to
TikTok Business
Messaging Channel
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TikTok Business Messaging Channel Allows You to do All This
Create Chatbots with AI
Manage TikTok Messages
on Respond.io
Integrate TikTok to Your
Existing CRM & Tools
Assign Conversations to
Agents Automatically
Multiple Users on 1 Chat Inbox
Qualify Leads Automatically
Itʼs Free, No
Conversation Fees
Tag & Track Your TikTok
Conversations by Lifecycle
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TikTok Channel Limitations
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Canʼt Start a Canʼt Send Video No Broadcasts 48 Hour Messaging
Conversation with and Voice Messages Window
TikTok Contacts
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TikTok Messaging Channel
48-Hour Messaging Window
10AM Customer sends a message
TikTok Business Messaging has
limits on how you can reach out
to Contacts. 48H Businesses have 48 hours to respond
A 48-hour Messaging Window starts
when a contact messages you. 3PM Customer sends message 2
During this window, you can send up
to 10 free-form messages, until your
contact replies. 48H Businesses have 48 hours to respond
Each new contact message resets
the 48-hour timer.
5PM Customer sends message 3
After the window closes, you canʼt
send a message again.
48H Businesses have 48 hours to respond
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How to
Connect
TikTok to
Respond.io
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Youʼll Need 3 Things
TikTok Business Account A Respond.io Account Enable Direct Messages
(Admin Access) (Admin Access) from Everyone
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Live Demo - How to Connect TikTok
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TikTok Messaging
Ads -> Respond.io
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How It Looks Like
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TikTok Messaging Ads Conversations and How to Identify Their Specific Ad Sources
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Letʼs Start by
Integrating
TikTok Ads
Account with
Respond.io
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If you already have a TikTok Ads Account, connect it to respond.io
Live Demo
Click here for a step-by-step guide
How to Setup
TikTok Ads
Integration on
Respond.io
How to Create a
TikTok Ads Account:
Click Here
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Live Demo
How to use Lifecycle
Stages & TikTok Lower
Funnel Events to
optimize your TikTok
Messaging Ads
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How to Connect TikTok Channel
to Respond.io
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How to Set up TikTok
Reading Messaging Ads on TikTok Ads
Manager
Recommendations
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How to Connect TikTok Ads
Manager to Respond.io
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How to Track & Analyze TikTok
Messaging Ads Conversions
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Talk to Support Get the Workflow Template
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Q&A
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