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The chat transcript details a conversation between a user, SATHISH, and a digital support agent, Christine Joy Santos, regarding the renewal of the WebLM certificate for the IPO platform. Christine provides a step-by-step guide on how to renew the certificate, including accessing the WebLM console, generating a CSR, submitting it to a Certificate Authority, installing the new certificate, and verifying the installation. The user seeks clarification on the role of the Certificate Authority, which is explained as an external entity separate from the Avaya IP Office product.

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2 views

transcript (21)

The chat transcript details a conversation between a user, SATHISH, and a digital support agent, Christine Joy Santos, regarding the renewal of the WebLM certificate for the IPO platform. Christine provides a step-by-step guide on how to renew the certificate, including accessing the WebLM console, generating a CSR, submitting it to a Certificate Authority, installing the new certificate, and verifying the installation. The user seeks clarification on the role of the Certificate Authority, which is explained as an external entity separate from the Avaya IP Office product.

Uploaded by

mapathiyagarajan P
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Avaya Chat Transcript - 2025-02-07T15:32:37.

049Z
================================================

bot : Connecting...
bot : Hello SATHISH I'm your digital support agent, here to help you with your
support needs.
user : I'd like to chat with an expert 💬
user : Search for<br>a document
bot : just a moment, please.
bot : Checking to see if an agent is available.
bot : I see live agents available at this moment. Let me request one of them to
join this conversation...
bot : Just a couple seconds....
bot : Just type 'STOP' or select 'End Chat' from menu options <span> &#9776;
</span> below when you want to quit Live Chat or if you experience issues.
bot : Our agent Christine Joy Santos, now joined this conversation !
bot : Hi, my name is Christine Joy Santos and I'll be assisting you today.
bot : How are you?
user : Hi joy
user : i am fine
user : how about you
user : I am searching for Renew WebLM's certificate. Could you please share the
exact document?
bot : Let me check that for you.
user : ok thanks i am waiting
bot : Thank you.
bot : Kindly share your call back number and email address please?
user : [email protected]
user : +91-9944075284
bot : Thank you.
bot : Do you need steps on how to renew certificate or the certificate itself that
you need?
user : yes because we are using IPO platform
bot : To renew the WebLM certificate, follow these steps:
bot : 1. Access the WebLM Console: Open a web browser and navigate to the WebLM
URL: https://<Fully Qualified Domain Name>:52233/WebLM. Log in with your WebLM user
credentials.
bot : 2. Generate a Certificate Signing Request (CSR): In the WebLM console,
navigate to the "Security" section. Select "Generate CSR. "Fill in the required
details such as the Common Name (CN), Organization (O), Organizational Unit (OU),
Country (C), State (ST), and Locality (L). Click "Generate" to create the CSR.
Download the generated CSR file to your local machine.
bot : 3. Submit the CSR to a Certificate Authority (CA): Submit the CSR file to a
trusted Certificate Authority (CA) to obtain a new SSL certificate. Follow the CA's
instructions to complete the certificate request process. Once the CA issues the
new certificate, download it to your local machine.
bot : Install the New Certificate: Return to the WebLM console and navigate to the
"Security" section. Select "Install Certificate." Browse to the location of the new
certificate file and upload it. Click "Install" to apply the new certificate.
bot : 5. Restart WebLM Services: After installing the new certificate, restart the
WebLM services to ensure the changes take effect. This can typically be done
through the WebLM console or by restarting the WebLM server.
bot : 6. Verify the Certificate Installation: Open a web browser and navigate to
the WebLM URL: https://<Fully Qualified Domain Name>:52233/WebLM. Ensure that the
new certificate is being used and that there are no SSL errors.
user : Certificate Authority (CA)
user : means IPO?
user : any clear document please share the link
bot : A Certificate Authority (CA) is an entity that issues digital certificates.
These certificates are used to verify the identity of the certificate holder and to
establish secure communications. The CA is responsible for validating the
information provided in the Certificate Signing Request (CSR) and issuing the
certificate.In the context of Avaya IP Office, the CA is not the same as IPO (IP
Office). The CA is an external entity that provides the SSL certificate, while IP
Office is the Avaya product that uses the certificate for secure communications.
user : ok thanks

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