Lipede Temilades Siwes Report
Lipede Temilades Siwes Report
(IT)
MULTICHOICE NIGERIA
21/2927
CERTIFICATION
This is too certify that I, Lipede Temilade Joseph here by declare that the information in this
report was written by me . It is true that I did the student industrial work experience scheme
STUDENT DETAILS
Students Coordinator/Supervisor:________________________
Email:[email protected] , [email protected]
Company Name:[email protected]
Mobile number(Supervisor):0801319563
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ACKNOWLEDGEMENT
The 6 month Period I spent with the Multichoice Nigeria Acme team during my SIWES will
forever be a memorable one .It was an amazing experience I learnt a lot and grew
exponentially in knowledge and experience within the six months program. Within this six
various commands used on windows 10 systems to perform various tasks , I also learnt about
the basics of networking with the group. The training in basic networking has given me an
idea of what I need to become an effective Network engineer and reliable IT support
Technician
This 6 month program helped me understand how to work with a team and the need for both
effectiveness and efficiency in the work place. I learnt humility, discipline and it also taught
me how to work on a schedule. I learnt how to relate with much older people and learnt a lot
from them.
My SIWES experience would have not been possible without the help, assistance and
1) The Lord God who has given me the strength and capacity to consistently go to work
without falling sick ,falling prey to accidents and helping me secure a good place for
2) Babcock University who allowed me to undergo this 6 month training and offered us
support with supervisors who came to inspect us to ensure that we were working to
3) The head of the multichoice IT department Mr. Ifeanyi. Who did his best to ensure
that I settled down Quickly and made it fairly easy for me to transit into a formal
work environment from the usual routine I am used to within the fore walls of my
Institution.
4) My two team leads Mr. Onyeka and Mr. Ayomide Adekunle. Who never stopped
assigning me difficult tasks that required me to think critically, which helped me grow
5) And finally My supervisor Mr. Orukpe Ighodalo who took it upon himself to train me
and give me lectures on certain concepts I was unfamiliar with . going as far as giving
me a few sites with Research materials that will help me with work related functions .
I will never forget your input into my growth as a person sir I appreciate you a lot.
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TABLE OF CONTENT
5.1 Summary
5.2 Conclusion
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CHAPTER ONE:
INTRODUCTION OF SIWES
SIWES is an acronym for Student Industrial Work Experience Scheme .It was established in
the year 1973 with the aim of improving the standard of education in Nigeria in order to
Polytechnics and other tertiary institutions and to also prepare students for life after school.
SIWES was solely funded by ITF (Industrial Training Fund ) during its early stage till it
became difficult to continue due to lack of economic capacity, after this stumbling block the
responsibility as now shared between the Industrial Training Fund (ITF) and the Federal
Government .The Federal Government took over the funding of the program and the ITF was
involved with the management of disbursed funds by the Federal Government so the program
be came Sustainable.
SIWES (Student Industrial Work Experience Scheme ) is a scheme for duration of 6 months
aimed at giving students exposure, experience , and knowledge of practical aspect of all that
have been taught in the various levels of tertiary Institution . SIWES is done after the first
year in polytechnics and after the second/third year of in universities depending on the
institutions.
The Federal Government being a major party in the establishment of SIWES has been
involved in the management of SIWES .Some of the roles They play are :
1) To provide necessary and adequate funds to the ITF through Federal ministries
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2) To make it mandatory for all ministries, companies and parastatals to offer places of
attachment (SIWES placement ) for students in accordance with the provision of the decree
1) They provide logistics and adequate materials needed to administer the scheme
2) They Supervise Student through its area offices and designated Officers
To set and regulate training standard and also provide need-based human capital development
To be leading skills training organization and human capital development in Nigeria and
CHAPTER 2:
Nigeria launched in 1993 as a joint venture between multichoice Africa and Adewunmi
entertainment , News , Information, Sports , and Education through the DSTV , GOTV and
SHOWMAX platforms.
Today , millions of Nigerians enjoy content in their indigenous languages through Africa
magic Igbo, Yoruba ,and Hausa channels . They have created an economically empowering
Systems through their value chain compromising dealers , retailers and Installers providing
There are 11 major branch offices of Multichoice Nigeria with about 5 branches in Lagos .
Branches in Victoria island which is the Nigerian head office , Acme (Call-Centre and
Customer value management (CVM )Office ) the branch I work at , Ilupeju Production crew
office , Ikeja (Front counter ) and a branch in Surulere (Front counter as well) .
platforms
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We entertain, inform and empower African communities that inspire and build us in return.
2.3 CORE-VALUES
1) Care: Is about doing what’s best for everyone ourselves , our colleagues and most
3) Create: The key behaviours that that fall under create are curiosity, courage and
commitment
CHAPTER 3:
During my time with Multichoice Nigeria , I had the opportunity to work with the IT support
team and with Team of Network Engineers and I was given the following responsibilities :
1) Providing support for agents who have issues with their systems: I work at acme the
branch which has the largest workforce in all of multichoice Nigeria .whenever an
agent has a complaint with the performance of their desktop it is my responsibility too
respond to them. And ask them crucial questions about when the fault started and how
deduce the fault of the system from the complaint of the Agent/Users complaints . It is
3) Formatting and Preparing Systems: Many times I have to format some existing
4) Patching agent devices that are struggling to pick Internet/Data from the switch .
5) Resolving trust relationship issues : these are issues that occur when a system
(Desktop or Laptop) has been off the LAN too long and it is automatically removed
from the LAN .it is resolved by the use of an HIRENE flash to forcefully change the
Participation
During my time with Multi-choice Nigeria I was privileged to work with some of the
team members in some important projects that gave me some hands on knowledge in the
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field , These projects also helped in maintaining some of the companies IT infrastructure ,
helped in increasing efficiency of all the Agents/Users Systems and finally helped with
devices are all connected to a central switch room within this switch room we have a
few Patch panels these patch panels are used to patch LAN cables from labelled LAN
ports to their respective switch ports. As a member as the IT support team we were
asked during the month of February this project was done to help identify Cables that
are not Incorrectly patched from the Patch panel to the switch . in multi-choice we
prioritise not just efficiency but orderliness and we apply that same principle too our
switch room .
2) Cable maintenance project : This project was similar too the cable management
project but the major difference is that this project is concerned with the manner the
LAN cables are patched to the LAN ports from the users end and how the monitor
and Desktop power cables are also placed at the users end .
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workstations (Laptops and desktops) must always meet. when a system fails to reach
these criteria the system gets flagged for non-compliance. At the end of each month
all systems that have been flagged for non-compliance are compiled and we are to
work on them.
APPLICATIONS CRITERIA:
If any system falls below this criteria, in any functionality it will be escalated to the it support
team and the system will be flagged for non-compliance. Once the system has been escalated
at the end of the month all escalated systems will be collated and worked on. To resolve the
non-compliance issue, you update the system if any of the system features falls below the
Companies Standard. And if it’s the applications that fall below standard you update them if
they are present on the system or download them when they are missing.
came from the head office of the multi-choice Group in South-Africa, that they will no
longer be renewing their license with the anti-virus and protection app call MCAFEE .
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use of BITLOCKER , so we were given the BITLOCKER encryption project and I was
ENCRYPTION PROCESS
underway.
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CHAPTER 4:
At multi-choice Nigeria I was given the opportunity to learn work with numerous people and
experts who exposed me to a wide range of concepts and techniques in terms of IT support
In multi-choice our staff make use of some of the very helpful and useful windows extensible
Active Directory is a Microsoft (windows) Directory service that manages the companies
Network users , computers and resources .in simple terms it is Centralized database that
1) User Authentication
2) Resource Management
A domain is a group of computers that are administered as a single unit .It works together
with the AD to manage company computers , users and resours from a central location .It
allows users to access Network resources and services and shares data from anywhere within
the domain.
SERVICE) has to be installed on a server this however was not handled in Nigeria but in the
1) Install Active Directory Domain Service (AD DS) role on a server computer this
is done in SA(South-Africa)
SA(South-Africa).
This is usually done immediately after a system has been prepared and is almost ready to be
deployed.
1) Navigate to computer management and click on manage local users and groups
and ensure your LAN cable is plugged to the systems LAN port.
2) Once that is done left click administrator account an click on enable account after
3) When this is done rename admin account to AF_admin and give it the standard
password .
6) After that click on rename PC advanced once that is done there are a few things
7) In step 4 of the how to set up an Active Directory. Create a computer name for
SYSTEM NUMBER for example . lets say I am to add a system that is going to
be used by the credit control department to domain. This will be Named on the
active directory as :
23=Multi-choice reference number for all other African countries except South Africa .
ACM= Branch where the system will be ACM stand for Acme the branch where I Worked .
W= Desktop workstation
Once device name has been set on the Active directory. Change device name on the rename
Pc advanced page.
8) Set domain name to af.ds.naspers.com on the system and restart the system. then
So the AD helps us to manage our users properly from the it room and makes it easier
Trust relationship issues are issues that occur when a users devices mostly laptops (from my
experience is kept away from the LAN Network for too long .Because of this the computer
Here we use a special type of flash (HIRENE FLASH) to boot the system . we use that flash
to clear the password on that system . once that is done . Delete the systems current computer
The command prompt is a program that is used to perform entered commands and perform
1) IPCONFIG: This command helps to display the current network information .for
your our adapters, which are default gateway, ip addresses and subnet masks .
2) PING: The ping command is used as a trouble shooting tool. A tool that is used to
3) SFC/SCANNOW COMMAND :SFC here stands for (System File Checker ) this
command will scan all protected system files and replace corrupted files command
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4) CHKDSK COMMAND : This command examines disk space and disk use and
In multi-choice I had the opportunity to work with a few Network engineers that
1) LAN cables: other wise known as Ethernet cables these are cables that allow connect
from Network switches and routers /Access points to users device be it laptop or
desktop .
forwarding data packets to their intended IP addresses, and allowing multiple devices to
3) Switches: These boxes are network devices which provides a network connection for end
for our switches 1) Cisco switches which we use to forward data packets 2) D-link which
4) Patch-panels: these are used to patch LAN cables from their perspective LAN ports to the
Network switch.
TOPOLOGY USED:
STAR TOPOLOGY: All devices are connected to a central device creating the star
model in Multi-choice Nigeria our LAN cables are patched to their respective LAN ports
which are then patched to the central switches through the patch panels
Notes: It goes from downward to upward there are 7 layers within this model. A simple trick
1) Physical layer :This is the layer that controls how the data will be transferred over
2) Data-link layer: This layer has too do with transferring data between nodes in a
network . it also ensures that data is formatted the correct way .and takes care of error
3) Network Layer: This Layer ensures connectivity and Path Selection .This is where
4) Transport Layer: This layer transfers data between users, providing reliable data
transfer services to the upper layer . Transmission control protocol(TCP) and User
5) Session Layer : This layer takes care of Establishing, managing and termination of
6) Presentation Layer : This is layer ensures that the information is readable for the
application layer
Note: The TCP/IP model is a summarised version of the OSI model it possess 4 layers
namely the Network Access Layer , The Internet Layer, the transport Layer and the
application layer .
The Network Access Layer comprises of both the physical layer and the data-link layer of the
OSI model.
The Internet Layer performs similar tasks to the network layer in OSI model using ip packets
and ipv4 and ipv6 addresses for host device identification, Network connectivity and
Transport Layer performs same tasks as the Transport layer in the OSI model still performs
The Application layer in the TCP/IP model comprises of the session , presentation and
Internet Protocol (IP) determines where we are going to send packets by looking at
COMPONENTS OF AN IP PACKET:
1) Protocol: Here you find which protocol the packet is using. Between
2) Source address: here you find the IP address that created the IP packet .
3) Destination address: This is the address of the device that should receive the IP
packet .
4) Data: This is the actual data that we are trying to get to the send .
IP ADDRESSES:
An IP address is 32-bit and consists of two parts the network part and the host part.
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NETWORK NETWORK NETWORK 8 HOST 8bits
8bits 8Bits BITS
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1 – Host address
SUBNET MASKS :
The subnet mask helps you to identify which part of the device to identify which part of the
192.168.1.1 -255.255.255.0
The parts of the subnet mask that are 255 essentially mean that those parts of the IP address
are the Network parts and they are not subject to change
Then the part that shows 0 indicates that that part of the IP address that’s host part and it is
CLASSES OF AN IP ADDRESS:
1) Class A
2) Class B
3) Class C
CLASS A: 0.0.0.0-126.255.255.255
CLASS B: 128.0.0.0-191.255.255.255
CLASS C: 192.0.0.0-223.255.255.255
NOTE: The 127.0.0.0 between Class A and B is used together with the ping command as a
PRIVATE/PUBLIC IP ADDRESSES :
Private IP address: Are used on your local Area Network and should not be used on the
internet .
DHCP
DHCP (Dynamic Host Configuration Protocol) is a server processs that assigns IP addresses
Switches and routers require an Operating system to support their hardware .CISCO IOS is
the operating system that you will find on most switches and routers. Most of the
2) show ip interface brief: is a very useful command. It shows us all the interfaces
and their status. This switch has 24x FastEthernet interfaces and 2x Gigabit
Interfaces.
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3) configure terminal : you use this command to get into the configuration mode .
4) Hostname : you use the host name command to change the name of the swtich or
The major challenge I faced in multichoice was learning how to work with a team .
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CHAPTER 5:
5.1 SUMMARY
This report is on a portion of the significant tasks I did during my 6 months SIWES program
The Student Industrial Work Experience Scheme (SIWES) is a curricular provision of the
universities in Nigeria, where students of most –Science based courses are given the
opportunity to work with a company, Industry or ministry that is related to their course of
study .This scheme has been a real benefit to me as I had the opportunity to learn about
I acquired new attributes which includes the ability to relate with people in a much more
friendly manner, how to be disciplined punctual , and more responsible and also how to
5.2 CONCLUSIONS
My SIWES experience was a brilliant one since I had the opportunity to learn a parcel of new
things and I have the technical knowledge into what life after university will resemble .it
with my partners. I trust I have a more profound comprehension of my picked course of study
in regard to networking.