AVINASH PATIL

STRATEGIC IT SERVICE DELIVERY EXPERT | CLOUD TRANSFORMATION LEADER

WORK EXPERIENCE: 26 YEARS

Driving growth and operational excellence through IT service delivery and strategic cloud
transformations, exemplified by a $35 million cloud transformation and $500k sales
+91 960 7020 248 increase during the pandemic.

★ IT Service Delivery ★ Program Management

[email protected]
★ Cloud Transformation ★ Digital Transformation
www.linkedin.com/in/Avina
sh-patil-3b447016/ EXECUTIVE PROFILE

Mumbai • Over 15 years in IT Service Delivery and Program Management, specializing in cloud
transformation and digital initiatives across manufacturing, insurance, and IT services.
• Skilled in managing large-scale IT projects using PMBOK, PRINCE2, and Agile
methodologies, achieving significant operational efficiencies and cost savings.
• Aspiring to advance to IT Service Delivery Director and CTO, focusing on leading innovative
LEADERSHIP SKILLS technological transformations and strategic initiatives.

• Strategic Planning
LEADERSHIP PHILOSOPHY: UNIQUENESS:
• Risk Management
• Team Leadership Advocates for collaborative, transparent Combines technical expertise with
• Client Relationship Management leadership, fostering innovation and strategic vision, uniquely suited for roles
• Service Delivery Management continuous improvement while demanding innovative solutions and
• Project Lifecycle Management empowering teams to achieve their transformative leadership in IT services.
highest potential.
• Operational Excellence
• Cost Optimization
• Stakeholder Management
• Process Improvement CAREER HIGHLIGHTS
• Conflict Resolution
• Decision Making • Cloud Transformation Leader: Executed a $35 million cloud transformation program,
• Vendor Negotiation enhancing operational efficiency and scalability.
• Performance Reporting
• Sales Growth Driver: Achieved a $500k sales increase during the pandemic, demonstrating
• Innovation Focus
resilience and strategic sales management.
• Operational Excellence: Increased service delivery efficiency by 30% through process
improvements, resulting in significant cost savings.
IT PROFICIENCY
• Customer Satisfaction Champion: Raised SLA performance from 65% to 100% within three
• ITIL Implementation months, earning a 'Customer Delight' award.
• IT Strategy • Innovation Implementer: Saved $55K/month by initiating and implementing value
• Vendor Management innovation and automation strategies.
• Transition Management • Resource Optimization Expert: Streamlined and optimized resources, saving $21K/month
• IT Infrastructure Management and improving project delivery.
• Cloud Computing (Azure, GCP, OCI, • Business Growth Facilitator: Contributed to a 40% increase in business growth through
AWS, Newtanics) strategic recommendations and implementation.
• Cybersecurity
• Infrastructure Stability Enhancer: Improved infrastructure stability by 60% and achieved 40%
• Digital Transformation cost recovery through service and infrastructure consolidation recommendations.
• Agile Methodologies
• RFP/RFT Creation • Retained Client Trust: Secured a $5 million contract by addressing and overcoming
• SLA Creation and Management significant client trust issues through program management and service delivery skills.
• Microsoft Certified System Engineer
• Cisco Certified Network Associate WORK EXPERIENCE
• TrendMicro Security Professional
• Scrum Fundamentals
FEB’24 – PRESENT LTI Mindtree Ltd. | Erstwhile LTIM Ltd | Mumbai
Program / Project Manager
• Prince2 Practitioner
• Data Center Setup • Led global IT transformation and managed migration to Google Cloud Platform globally.
• Call Centre Setup & Maintenance • Directed Azure to Google Cloud migration projects.
• Managed Delivery and Directed On-prem to AWS and OCI migration projects for one of
the large FMCG Company
• Ensured project delivery within budget and timelines.
CERTIFICATIONS AUG’21 – JAN’24 Program | Delivery Manager | Insurance

Prince2 Practitioner • Directed program management for 15+ insurance projects.

APMG International, 2018 • Liaised between company, client, and teams across multiple countries.
• Achieved 100% SLA compliance, improving client satisfaction.
Scrum Fundamentals Certified (SFC) • Implemented agile and waterfall methodologies for project delivery.
SCRUMstudy, 2017
ITIL Foundation Certification OCT’18 – JUL’21 Sr. Project / Delivery Manager | Cloud Infra Services | CIS
AXELOS, 2015
• Managed service delivery for 15 infrastructure accounts.
Azure Fundamentals (AZ-900) • Improved client relationships and project outcomes.
Microsoft, 2020 • Directed vendor relationships and guided project managers.
HDI Support Center Manager (HDI-SCM)
HDI, 2016 MAR’18 – JUN’18 Fujitsu America Inc. | Dearborn | MI | USA
Sr. Project Manager | Data Centre App Migration
TrendMicro Certified Security
Professional (TCSP-L2) • Led application migration to advanced data centres.
TrendMicro, 2015 • Addressed project issues and ensured deadlines were met.
Microsoft Certified System Engineer
Microsoft, 2003 DEC’15 – MAR’18 Capgemini America Inc. | Milwauki| MI | USA
Cisco Certified Network Associate Sr. Project Manager | Cloud Infra Services | CIS
Cisco, 2002
• Managed 12+ projects from heterogeneous portfolios, ensuring successful closures.
Six Sigma Green Belt Training • Coordinated IT-SAP business environment changes.
ASQ, 2014

JUN’15 – NOV’15 Infrastructure Architect | Sr. Delivery Manager – Tool Assessment

Sydney | Australia & NJ | USA
ACADEMICS
• Transitioned operations offshore and proposed efficiency solutions.
2007 | MBA (MIM - Master’s in • Conducted tools assessment for better utilization.
Information Management)
Mumbai University / Welingkar’s Sr. Project Delivery Manager – IT
Institute of Research & Management, OCT’12 – JUL’15
NJ | USA
Mumbai
• Oversaw ITIL-based service delivery for managed services.
2000 | BA (Bachelor of Arts-Macro &
• Implemented Internal Shared services model for Cloud Infra services with ITSM processes
Micro-Economics
• Managed stakeholder relationships and updated senior management.
YCMOU, Maharashtra State

AUG’12 – NOV’12 Service Delivery Manager – Managed Serviced Data Centres

1997 | Diploma in Computer and
Telecommunication Engineering London | UK

CMS Institute, Vasai Road, Maharashtra • Conducted data center consolidation assessments, improving stability.
State

1996 | Diploma in Industrial Electronics FEB’10 – JUN’11 Larson & Toubro Infotech | Mumbai | India
Board of Technical Examination, Project Delivery Manager | Infrastructure
Maharashtra State
• Led offshore infrastructure setup and technical support projects.
• Improved SLA calibration and ensured timely project delivery.

AUG’08 – JAN’10 Wipro Technologies | Milwauki | WI | USA

AWARDS Operations Manager |Technical Infra Services | TIS

• Pat On the Back Award: • Managed offshore operations for 13 technical towers, ensuring SLA compliance.
Significant contribution to
multimillion-dollar deal. OCT’05 – JUL’08 Siemens Information & Systems | Denmark | Norway | Sweden | USA
Associate Consultant / Assistant Manager / UNIX Admin
• Customer Delight Award:
Exceptional service delivery and • Transitioned and supported data centers and managed services.
client satisfaction.

• Excellence Award: Outstanding JUL’00 – SEP’05 Datamatics Ltd | Mumbai | India

performance and leadership Customer Engineer
recognition.
• Managed IT operations and infrastructure for financial services clients.