Phonak Charger I

User Guide

Phonak Charger RIC I

Phonak ChargerGo RIC I
Phonak ChargerGo RIC SPH I
 Your charger details

This user guide is valid for: If no box is checked and you do not know the model
of your charging accessory, please ask your hearing
Charging accessories care professional.
Please also read safety information regarding
Rechargeable: handling the charger (chapter 10).
Phonak ChargerGo RIC I The charger contains a built-in rechargeable
Phonak ChargerGo RIC SPH I lithium-ion battery*.

Non Rechargeable:
Phonak Charger RIC I
Compatible
Device: hearing aid models:

c Phonak Charger RIC I Phonak Audéo I-R

c Phonak ChargerGo RIC I Phonak CROS I-R

c Phonak ChargerGo Phonak Audéo I-Sphere

RIC SPH I

* only applicable for rechargeable models

2 3
 Contents

Your charger has been developed by Phonak – a world Your charger

leader in hearing solutions based in Zurich, Switzerland. 1. Parts of the charger 6

This charger is a device intended to charge rechargeable Using the charger

hearing aids. 2. Preparing the charger 8
3. Charging 9
Please read the user guide carefully to make sure that you
understand and get the best out of your charger. Further information
4. Environmental conditions 19
For more information regarding features, benefits, setup, 5. Care and maintenance 21
use and maintenance or repairs – contact your hearing 6. Service and warranty 23
care professional or manufacturer representative. Training 7. Compliance information 25
is not required to handle the device. Additional 8. Information and description of symbols 30
information can be found in the datasheet of your 9. Troubleshooting 35
product. 10. Important safety information 36

Phonak - life is on
www.phonak.com

4 5
1. Parts of the charger
External power supply
Charger case lid

Hearing aid charging

slots with left/right
indicators
R
Cavity for earpieces
L Power supply with
Indicator light for internal USB cable wall plug adapter
battery status*

Power adapter and charger specification

5 VDC +/-5%, current

Power adapter output voltage:
500 mA - 1 A

100-240 VAC, 50/60Hz,

Power adapter input voltage:
current 0,2 A

Charger input voltage: 5 VDC +/-5%, current 350 mA

5 V min. 1 A, USB-A to USB-C,

USB-C connection USB cable specifications:
maximum length 3 m
to external power
supply
*only applicable for rechargeable models

6 7
2. Preparing the charger 3. Charging

Connecting to the power supply 3.1 Using and charging the charger

If the built-in battery is fully charged, the hearing

aids can be charged up to 3 times*.
Always make sure that the hearing aids and charger
c are dry and clean before charging.
d
a
Before using your charger, pull the insulating tab out to
b activate the internal battery. After pulling out the
insulating tab, the indicator light will be red for 10
seconds**.

a) Plug the larger end of the charging cable into the

power adapter.
b) Plug the smaller end into the USB port on the charger. R

c) Plug the power adapter into a power outlet. /

d) The indicator light around the USB port is green when

the charger is connected to the power supply.
e) Make sure you have access to the power adapter during * For specific information please check the hearing aids User Guide or consult your hearing care
professional.
charging. **Only applicable for rechargeable models.

8 9
 Rechargeable models have an internal battery, which Rechargeable charger connected to a power supply
means they can’t be switched off. Even when un- Indicator
plugged from a power outlet, it will continue charging light of the Battery status Description and actions
the hearing aids until its internal battery runs out. charger
Once it runs out, the charger effectively switches off The internal battery of the
Solid green charger is fully charged.
as it can no longer provide power to charge the Fully charged
hearing aids. Even when the charger’s internal battery No action needed.
is completely discharged, the charger can still charge The internal battery of the charger
the hearing aids once connected to the power supply. Blinking green Charging has enough power to charge your
>1 charging cycle hearing aids at least once while
The indicator light on the charger shows the status of
not connected to a power supply.
the charger’s internal battery.
The internal battery of the
charger does not have enough
To switch off non rechargeable models, unplug the power to charge your hearing
charger from the power outlet. Blinking red Charging aids at least once while not
<1 charging cycle connected to a power supply.
Keep the charger connected to a
power supply until it is
completely charged.

An error was detected while

trying to charge the internal
Solid red Battery error / battery of the charger.
charging error Check if your hearing aids still
can be charged. Contact your
hearing care professional.

10 11
 Rechargeable charger not connected to a power supply 3.2 Charging the hearing aids
Indicator light turns off after a short time to save battery
Indicator Low power: You will hear two beeps when the
Battery
light of the Description and actions
status hearing aids battery is low. You will have
charger
approximately 60 minutes before you have to
Solid green
The internal battery of the charger charge the hearing aids (this can vary, depending
>1 charging has enough power to charge your on the hearing aid settings).
cycle left hearing aids at least once.
Before using your hearing aids for the first time, it
No action needed. is recommended to charge them for 3 hours.
The internal battery of the charger is The hearing aids must be dry before charging.
Blinking green running low. Please ensure to charge and use the hearing aids
<1 charging
Connect the charger to a power within operating temperature range: +5° to +40°
cycle left
supply. Celsius (41° to 104° Fahrenheit).
The internal battery is completely
No indicator Discharged discharged.
light battery Connect the charger to a power
supply.

12 13
Please refer to chapter 2 for how to set up the charger. 2.
The indicator light on the hearing aids will show the
1. charging state of their battery until the hearing aids are
Insert the hearing aids into the charging slots. fully charged. When fully charged, the green indicator
The hearing aids will automatically switch off when light on the hearing aids will remain on.
inserted into the charger.

R
L

R
L

Make sure the left and right hearing aid markings

match the left (L) and right (R) indicators next to
the charging slots.

14 15
 3.
The charging process will automatically stop when the Remove the hearing aids from the charging slots by lifting
batteries are fully charged, so the hearing aids can be them out of the charger.
safely left in the charger. It can take up to 3 hours to
charge the hearing aids. The charger lid shall be closed Do not hold the tubes to remove the hearing
while charging the hearing aids. aids from the charger as this can damage the
tubes.
Charging times (representative values)*

The hearing aids switch on automatically when removed

Indicator light of from the charger. The indicator light starts blinking. The
Charging state Approx. charging times
the hearing aid
solid green light indicates the hearing aids are ready. By
Blinking red
0 – 10% default, the hearing aids are programmed so that they
turn on automatically when they are removed from a
30 min (20%)
Blinking orange
11 – 70% 60 min (40%)
charger that is connected to the power supply. Your
90 min (70%) hearing care professional can turn this setting off. In this
Blinking green case, you will need to switch the hearing aid on manually.
71 – 99%

3 h (charging time may be

Solid green
100% affected by temperature
conditions)

*For specific charging times please check your hearing aids User Guide or consult your
hearing care professional.

16 17
 4. Environmental conditions

The hearing aids stored in the charger will go on Please ensure to use, charge, transport and store the
Sleep mode after 15 minutes if fully charged. charging accessories according to the following
conditions:
Always close the lid when charging your hearing
aids in a humid environment.
Charging Transport Storage
Operating

Temperature + 5 to + 40 °C - 20 to + 60 °C - 20 to + 60 °C
(+ 41 to + 104° F) (- 4 to + 140 °F) (- 4 to + 140 °F)

Humidity 0 % to 90 % 0 % to 93 % 0 % to 93 %
(non-condensing)

Atmopheric 500 hPa to 500 hPa to 500 hPa to

pressure 1060 hPa 1060 hPa 1060 hPa

Prolonged storage at temperature lower than +10 °C and

higher than +30 °C may negatively affect the battery
performance of the product.

18 19
 5. Care and maintenance

For information on the operating condition of your Expected service life

hearing aids, please refer to the user guide of your The charger has the expected service life of five years. The
hearing aids. device is expected to remain safe for use for this duration.

If the device has been subject to storage and Commercial service period
transportation conditions outside of the recommended Routine and diligent care of your charger will contribute
use conditions, wait 15 minutes before starting the to the outstanding performance for the duration of the
device. expected service life of your devices. Sonova AG will
provide a minimum of a five years repair service period
Non rechargeable models are classified as IP21. This after the respective charger and essential components
means that the chargers are protected from vertically have been phased out of the product portfolio.
falling drops of water e.g. condensation. IP21 is satisfied
when the charger lid is closed. Please use the following specifications as a guideline.
Further information regarding product safety, see
Rechargeable models are classified as IP22. This means chapter 10.2.
that the charger is protected from vertically falling drops
of water when the charger is tilted up to 15 degrees from
the horizontal. IP22 is satisfied when the charger lid is
closed.

20 21
 6. Service and warranty

General information Local warranty

Please make sure that the charger is used and maintained Please ask the hearing care professional where you
as described in this user guide. purchased your charger about the terms of the local
warranty.
Daily
Make sure that charging slots are clean. Otherwise, clean International warranty
the surfaces with a soft, lint-free cloth. Never use cleaning Sonova AG offers a one year limited international
agents such as household detergents, soap, etc. for warranty, valid from the date of purchase. This
cleaning your charger. Do not rinse your charger with limited warranty covers manufacturing and material
water. defects in the charger. The warranty only comes into
force if a proof of purchase is shown.
Weekly
Remove dust or dirt from the charging slots with a soft, The international warranty does not affect any legal
lint-free cloth. rights that you might have under applicable national
legislation governing sale of consumer goods.

Always make sure that the hearing aids and

charger are dry and clean before charging.

Always make sure that the charger is disconnected

from the power mains before cleaning.

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 7. Compliance information

Warranty limitation Declaration of Conformity

This warranty does not cover damage from improper Hereby Sonova AG declares that this product meets the
handling or care, exposure to chemicals or undue stress. requirements of the Medical Devices Regulation (EU)
Damage caused by third parties or non-authorized service 2017/745 and the UK Medical Device Regulation 2002.
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care This device complies with part 15 of the FCC Rules and
professional in their office. ICES-003 of Industry Canada. Operation is subject to the
following two conditions:
Charger: 1) This device may not cause harmful interference, and
2) this device must accept any interference received,
Serial number: including interference that may cause undesired
operation.

Date of purchase: Notice:

This equipment has been tested and found to comply with
Authorized hearing care the limits for a Class B digital device, pursuant to part 15
professional (stamp/signature): of the FCC Rules and ICES-003 of Industry Canada. These
limits are designed to provide reasonable protection
against harmful interference in a residential installation.

25
 Electromagnetic emissions

This equipment generates, uses and can radiate radio Manufacturer’s Declaration: The device is intended for use
frequency energy and, if not installed and used in in the electromagnetic environments listed below. The
accordance with the instructions, may cause harmful user should assure that they are used in such
interference to radio communications. However, there is environments.
no guarantee that interference will not occur in a
particular installation.

If this equipment does cause harmful interference to radio Emissions Test Compliance Electromagnetic environment guidance
or television reception, which can be determined by The device generates or uses RF energy only
turning the equipment off and on, the user is encouraged RF emissions for their internal functioning. Therefore, the
CISPR 11 RF emissions are very low and are not likely
to try to correct the interference by one or more of the Group 1
to cause any interference to nearby
following measures: electronic equipment.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and The device is suitable for use in domestic
receiver. RF emissions establishment and in establishment directly
CISPR 11 connected to a low voltage power supply
• Connect the equipment into an outlet on a circuit Class B
network which supplies buildings used for
different from that to which the receiver is connected. domestic purposes.
• Consult the dealer or an experienced radio/TV
technician for help.

Please keep at least 20 cm separation distance between

the charger and the human body during operation.

26 27
Electromagnetic immunity
Immunity IEC60601-1-2 Compliance Level Immunity IEC60601-1-2 Compliance Level
Test Test Level Test Test Level
Electrostatic +/- 8 kV contact +/- 8 kV contact Rated power
Discharge +/- 2 kV , +/- 4 kV, +/- 2 kV , +/- 4 kV, frequency 30 A/m 30 A/m
(ESD) IEC +/- 8 kV, +/- 15 kV air +/- 8 kV, +/- 15 kV air magnetic 50 Hz or 60 Hz 50 Hz or 60 Hz
61000-4-2 fields IEC
61000-4-8
Radiated RF
Electromag- 10 V/m 80 MHz – 2.7 GHz 10 V/m 80 MHz – 2.7 GHz
netic Field 80% AM at 1 kHz 80% AM at 1 kHz
Immunity
Test IEC
61000-4-3
9 V/m; 710, 745, 780 MHz; 9 V/m; 710, 745, 780 MHz;
Pulse modulation 18 Hz Pulse modulation 18 Hz
9 V/m; 9 V/m;
5240, 5500, 5785 MHz; 5240, 5500, 5785 MHz;
Pulse modulation 217 Hz Pulse modulation 217 Hz

Proximity 27 V/m; 385 MHz; Pulse 27 V/m; 385 MHz; Pulse

Magnetic modulation 18 Hz modulation 18 Hz
Field IEC
61000-4-3 28 V/m; 450 MHz FM +/- 5 28 V/m; 450 MHz FM +/- 5
kHz deviation; 1 kHz sine kHz deviation; 1 kHz sine
28 V/m; 810, 870, 930 MHz; 28 V/m; 810, 870, 930 MHz;
Pulse modulation 18 Hz Pulse modulation 18 Hz
28 V/m; 1720, 1845, 28 V/m; 1720, 1845,
1970, 2450 MHz; 1970, 2450 MHz;
Pulse modulation 217 Hz Pulse modulation 217 Hz
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8. Information and description
of symbols
This symbol indicates that it is important
With the CE symbol, Sonova AG confirms for the user to pay attention to the relevant
that this product – including accessories – warning notices in these user guides.
meets the requirements of the Medical
Devices Regulation MDR 2017/745. Important information for handling and
product safety.
Indicates the medical device manufacturer, as
defined in Medical Device Regulation (EU) This symbol confers that the electromagnetic
2017/745. interference from the device is under limits
approved by the US Federal Communications
Indicates the date when the medical device Commission.
was manufactured.
Regulatory compliance mark (RCM). Indicates
Indicates the Authorized representative in a device’s compliance with electrical safety
the European Community. The EC REP is also legislation applicable to electrical and
the importer to the European Union. electronic equipment in Australia and New
Zealand.
This symbol indicates that it is important for
the user to read and take into account the
relevant information in these user guides. With the UK Conformity Assessed mark,
Sonova AG confirms that the product
is conform to applicable Great Britain
legislations.
30 31
 Indicates the manufacturer’s serial number
so that a specific medical device can be IP Rating = Ingress Protection Rating.
identified. IP22 rating indicates that the device is
protected against solid foreign objects of
Indicates the manufacturer’s catalogue 12,5 mm diameter and greater and is
number so that the medical device can be additionally protected against vertically
identified. falling water drops when enclosure tilted
up to 15°.
Indicates that the device is a medical device.
Indicates the temperature limits to which the
medical device can be safely exposed.
An indication that electronic instructions for
use are available.
Indicates the range of humidity to which the
IP Rating = Ingress Protection Rating.IP21 medical device can be safely exposed.
rating indicates that the device is protected
against solid foreign objects of 12,5 mm Indicates the range of atmospheric pressure
diameter and greater and is additionally to which the medical device can be safely
protected against vertically falling water exposed.
drops..
During transportation keep dry.

32 33
 9. Troubleshooting

This symbol indicates a device that is not safe Cause Possible remedy
to use in magnetic resonance (MR) Issue: Charging of the hearing aid does not start.
environment (e.g. during an MRI scan). Internal battery of the Connect the charger to the power supply
charger discharged*. (chapter 2).
The symbol with the crossed-out garbage bin Hearing aids not inserted Insert hearing aids correctly into the
is to make you aware that this charger may correctly into charger. charger (chapter 3).
not be thrown away as normal household
waste. Please dispose of old or unused *Only applicable for rechargeable models.

charger, at waste disposal sites intended for

electronic waste, or give your charger to your
hearing care professional for disposal. Proper
disposal protects the environment and
health.
Please check https://www.phonak.com/com/en/support.html for further
Symbols applicable to the European power supply only
information.

Power supply with double isolation.

If the problem persists, contact your hearing care
Device designed for indoor use only. professional for assistance.

Safety isolating transformer, short circuit

proof.

34 35
10. Important safety information

Please read the relevant safety information and limitations- Intended medical contra-indications
of-use information on the following pages before using Contraindications are not derived from the charging
your device. accessories, but from the compatible hearing aids.

Intended use Clinical benefit

The chargers are intended to charge the battery of the The charger itself does not provide a direct clinical benefit.
rechargeable hearing aid. An indirect clinical benefit is provided by enabling the
parent device (rechargeable hearing aids) to achieve their
Intended user intended purpose.
Intended for people with hearing loss using the compatible
rechargeable hearing aid, their caregivers and hearing care Side effects
professional. Side effects are not derived from the charger, but from the
compatible hearing aids.
Intended patient population
The intended patient population for the chargers is the Any serious incident that has occurred in relation to the
intended patient population of the compatible hearing aids. charging accessories, should be reported to the
manufacturer representative and the competent authority
Intended medical indication of the state of residence. The serious incident is described as
Indications are not derived from charger but from the any incident that directly or indirectly led, might have led or
compatible hearing aids. might lead to any of the following:

36 37
 10.1 Warnings

a) the death of a patient, user or other person Charger and power supply must be protected from shocks. If
b) the temporary or permanent serious deterioration of the charger or power supply is damaged after a shock, the
a patient’s, user’s or other person’s state of health devices must not be used anymore.
c) a serious public health threat
Protect your charging accessories from heat and sunlight
To report an unexpected operation or event, please contact (never leave near a window or in the car). Never use a
the manufacturer or a representative. microwave or other heating devices to dry your hearing
aid(due to risk of fire or explosion). Ask your hearing care
professional about suitable drying methods.

Only authorized personnel are allowed to open the charging

accessory due to possible electrical hazard.

Cables and cords wrapped around the neck may cause

strangulation. Do not leave the device and its components
unattended with children, individuals with cognitive
impairment or pets.

38 39
 Do not use the device in explosive areas (mines or Use of accessories, transducers and cables other than those
industrial areas with danger of explosions, oxygen- specified or provided by the manufacturer of this equipment
rich environments or areas where flammable could result in increased electromagnetic emissions or de-
anesthetics are handled).The device is not ATEX creased electromagnetic immunity of this equipment and re-
certified. sult in improper operation

Use of this equipment adjacent to or stacked with To supply power to the charging accessories, use only IEC
other equipment should be avoided because it could 60950-1*, IEC 62368-1 or IEC60601-1 certified charging
result in improper operation. If such use is necessary, equipment (e.g. power supply) within the specification in
this equipment and the other equipment should be Chapter 1 Parts of the charger on page 7.
observed to verify that they are operating normally.
Do not place the charging accessories close to an induction
Do not place these rechargeable devices in your cooking surface. Conductive structures inside the charging
checked-in luggage when traveling by plane as they accessories could absorb inductive energy resulting in thermal
contain lithium-ion batteries. The devices should be destruction.
placed in your carry-on/hand luggage.*
Always make sure that the hearing aids and charger are dry
Ship the rechargeable devices according to local and clean. If the charger or power supply is damaged, the
regulations as the devices contain lithium-ion device must not be used anymore as it may cause electric
batteries. For shipping, they are classified as shock.
dangerous goods. If in doubt ask the courier
responsible for shipping how to ship the devices
properly.*
*Only applicable for rechargeable models * Note: this standard may not be valid anymore in your country, please refer to IEC 62368-1
40 41
 The charger contains Lithium-Ion rechargeable battery that The following is only applicable for persons with active
might swell and deform the housing of the charger. If you implantable medical devices (i.e. pacemakers,
notice any swelling or deformation in the charger, stop using defibrillators, etc.):
it immediately. • Keep the charging device at least 15 cm (6 inches) away
Swollen batteries can be a serious safety hazard, posing risks from the active implant. If you experience any
such as leakage, overheating, or even explosion. Do not interference do not use the charging device and contact
attempt to remove, charge, puncture or modify the swollen the manufacturer of the active implant. Please, note
battery. Do not ignore signs of battery damage. Using the that the interference can also be caused by powerlines,
charger with a damaged battery can affect the charger electrostatic discharge, airport metal detectors etc.
performance and permanently damage the charger.
Avoid handling the charger with bare hands if it shows signs Do not touch the contacts of the charger when
of damage or leakage. Avoid direct contact with the leaked powered.
electrolyte. If contact occurs, rinse with water and seek
medical attention if needed. Do not expose your device to temperatures outside
If you have any questions or concerns, seek professional the operation conditions indicated in the User
guidance at your hearing care professional before using the Guide (see chapter 4). They contain lithium-ion bat-
charger. teries, which might swell, leak or explode upon ex-
Dispose of the charger at waste disposal sites intended for posure to temperatures outside those conditions*.
electronic waste, or give your charger to your hearing care
professional for disposal*.

*Only applicable for rechargeable models *Only applicable for rechargeable models

42 43
 10.2 Cautions

Do not use your hearing aid or charger in areas where Only use the device according to chapter 4
electronic equipment is prohibited. Environmental conditions page 19. Using the device
otherwise may heat the hearing aid up to tempera-
Only use approved chargers described in this user guide tures, which in the worst-case can lead to skin
for charging your hearing aids, otherwise the devices may burns.
be damaged.

Changes or modification to the device that were not 10.3 Notes

explicitely approved by Sonova AG are not permitted.
Such changes may damage the device. Do not drop your charging accessories! Dropping onto a
hard surface can damage your charging accessories.

Portable RF communications equipment (including Always keep the USB socket of the device and the USB
peripherals such as antenna cables and external antennas) plug of the cable clean and dry. Foreign particles or
should be used no closer than 30 cm (12 inches) to any moisture in the USB connection can lead to an electrical
part of the hearing aid or accessory, including cables fault, which can heat up the USB connection and, in the
specified by the manufacturer. Otherwise, degradation of worst case, cause it to melt. Use the provided cable to
the performance of this equipment could result. supply power to the device. If you notice the indicator light
around the USB port of the device went off during
charging, check the USB connection for proper conditions.

44 45
 Notes
The built-in battery of the rechargeable charger must
be recharged every 3 months. This will prevent a deep
discharge of the built-in battery. Deep discharged
batteries may be damaged if recharged and could
catch fire.

46 47
 029-1382-02/V2.00/2024-07/TM © 2024 Sonova AG All rights reserved
Your hearing care professional:

Australian Sponsor:
Sonova Deutschland GmbH Sonova Australia Pty Ltd
Max-Eyth-Strasse 20 12 Inglewood Place,
70736 Fellbach-Oeffingen Norwest NSW 2153
Germany Australia

UK Responsible person
Manufacturer: and UK Importer:
Sonova AG Sonova UK Limited
Laubisrütistrasse 28 Sonova House 613389 759396
CH-8712 Stäfa Lakeside Drive, Centre Park
Switzerland WA1 1RX Warrington
www.phonak.com United Kingdom
7