The FOURTH ‘Key performance

indicator’ (KPI) report

(Data 2021-22)

Prepared BY
I-METRO
Key Performance Indicators (KPIs)

In the words of Peter Drucker “what gets measured, gets managed”. With the clearly established
indicators of performance, one can evaluate and measure its progress. Understanding various parameters
of process enables management to take appropriate steps to improve performance of organization.

Key Performance Indicators (KPIs) are the fundamental of benchmarking which quantify the performance
of an organization and help organization to understand if it is heading in the right direction—and if not,
where it needs to pay attention.

Benchmarking using KPIs can be done by scientifically measuring and quantifying the process in controlled
or given set of environments, to yield the best possible results. The other way is to compare the
performance among the peers, on consistent and understandable basis. Comparative study helps us to
understand the importance and impact of strategy being adopted by others. This may further help to
understand and evolve good industry practices.

Certain KPIs (Key Performance Indicators) have been identified and are listed below with their
explanations and the corresponding data items, from which they are derived. These indicators envelope
all the verticals and horizontals of the organization related to operations and maintenance, which will help
in understanding performance of Members of I-Metro group and may pave the way to decide future
course of action.

About the Report

It is assumed that member metros have provided the data as per the handbook of KPIs circulated by
DMRC. The comparison is done on Financial Year basis.

The structured KPI comparisons can be used in a variety of ways including for:

❖ Direct comparisons, to better understand the differences between operators

❖ Yearly comparisons within same organization, to identify their trend of performance

❖ Internal motivation, to set targets for improved performance

❖ Identifying high priority problems, strengths and weaknesses

1|Page of 113 (CONFIDENTIAL , ONLY FOR I -METRO MEMBERS)

KPI Sub groups
The KPI is divided into following categories:

GROWTH

SAFETY
AND FINANCIAL
SECURITY

ENERGY
KPI CUSTOMER:
CAPACITY
EFFICIENCY PROVISION AND
UTILIZATION

STAFF SERVICE
PRODUCTIV
ITY QUALITY

Metros submitted their data for KPI Mechanism:

❖ Delhi Metro Rail Corporation Ltd. (DMRC)

❖ Bangalore Metro Rail Corporation Ltd. (BMRCL)
❖ Chennai Metro Rail Ltd. (CMRL)
❖ Kochi Metro Rail Ltd. (KMRL)
❖ Uttar Pradesh Metro Rail Corporation Ltd. (Lucknow Metro-UPMRCL)
❖ Gujarat Metro Rail Corporation Ltd. (GMRC)
❖ Nagpur Metro Rail Corporation Ltd. (Maha Metro)
❖ Jaipur Metro Rail Corporation Ltd. (JMRC)
❖ L&T Metro Rail (Hyderabad) Ltd.
❖ Noida Metro Rail Corporation Ltd. (NMRC)

2|Page of 113 (CONFIDENTIAL , ONLY FOR I -METRO MEMBERS)

 S/N List of KPIs
GROWTH
1 Percentage Change in Network Size
2 Percentage Change in Passengers Journey
3 Percentage Change in Operated Standardized Capacity Kms
4 Percentage Change in Car Kms
5 Own Staff Training (1000 Own staff training hours / Own staff hours)
FINANCIAL
6 Total Operating Revenue / Total Operating Cost
7 Total Operating Cost / Revenue Car Kms (INR)
8 Service Operation Cost / Train Hours (INR)
9 Administration Cost / Revenue Car Kms (INR)
10 Cost Effectiveness (Total Operating Cost / Passenger Journey) (INR)
11 Cost Effectiveness (Total Operating Cost / Passenger Kms) (INR)
12 Fare Revenue / Passenger Journey (INR)
13 Fare Revenue / Passenger Kms (INR)
14 Non-Fare Commercial Revenue / Fare Revenue
15 Non-Fare Commercial Revenue / Passenger Journey (INR)
CUSTOMER: CAPACITY PROVISION AND UTILIZATION
16 Service Density (Standardized Capacity Kms per day/ Network Length) (Million
Capacity Kms)
17 Capacity Utilisation (Passenger Kms / Standardized Capacity Kms)
SERVICE QUALITY
18 Service Delivery (Percentage of Scheduled Service Operated) (Actual car kms/
Scheduled car kms)
19 Passenger Hours Delay / 1000 Passenger Journey
20 Passenger on time performance (Passenger Journey on time/ Passenger Journey

21 Train On-Time Performance (Scheduled train trips Run on Time) (Scheduled train
trips on time/ Schedule train trips)
22 Train On-Time Performance (Actual Trains trips Run on Time) (Actual train trips
on time / Actual train trips) (5 mins or more)

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 23 Train Delay (Hours of Train Delay/ 1000 Train Hours Operated)
24 % Stations with Step-Free Access (No. of step free access stations/ Total No. of
stations)
25 Percentage of Cars Available in Peak Hour
26 Percentage of Cars Used in Peak Hour
27 Escalator Availability
28 Elevator Availability
29 Million Car Kms Between Incidents Causing a Delay ≥ 59 Seconds to Service
(Million Car Kms)
30 Million Car Kms Between Incidents Causing a Delay ≥ 5 Minutes to Service
(Million Car Kms)
31 Million Car Kms Between Incidents Causing a Delay ≥ 15 Minutes to Service
(Million Car Kms)
32 Million Train Kms Between Incidents Causing a Delay ≥ 59 Seconds to Service
(Million Train Kms)
33 Million Train Kms Between Incidents Causing a Delay ≥ 5 Minutes to Service
(Million Train Kms)
34 Million Train Kms Between Incidents Causing a Delay ≥ 15 Minutes to Service
(Million Train Kms)
35 Total Detrainments / Train Kms (No. of Detrainments)
STAFF PRODUCTIVITY
36 Overall Staff Productivity (Passenger Journey / Total Staff + Contractor Hours)
(PKM)
37 Overall Staff Productivity (Standardized Capacity Kms / Total Staff + Contractor
Hours)
38 Overall Staff Productivity (Car Kms / Total Staff + Contractor Hours)
39 Train Driver Productivity (Non-UTO Lines) (Train hours/ Driver hours)
40 Customer-Facing Staff Productivity (Customer facing staff/ Passenger Journey)
(Staff hrs)
41 Maintenance Staff Productivity (Maintenance staff/ Car kms) (Staff hrs)
42 Staff Absenteeism Rate
ENERGY EFFICIENCY
43 Energy Efficiency (1000 Traction Energy Consumed / Standardized Capacity Kms)
(Electricity Consumption- Unit kWh)
44 Energy Efficiency (Total Energy Consumed / Passenger Journey) (Electricity
Consumption- Unit kWh)
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 45 Energy Efficiency (Total Energy Consumed / Passenger Kms) (Electricity
Consumption- Unit kWh)
46 CO2 Emission per Passenger Kms
SAFETY AND SECURITY
47 Total Fatalities / Million Passenger Journey (No. of Deaths)
48 Deaths From Suicide / Million Passenger Journey (No. of Deaths)
49 Deaths From Accidents / Million Passenger Journey (No. of Deaths)
50 Deaths From Illegal Activity / Million Passenger Journey (No. of Deaths)
51 Total Incidences of Crime / Million Passenger Journey (Crime Incidents)
52 Staff lost time through Accidents/ Million Staff Hours
53 Accidents causing staff lost time/ million staff hours

NOTE:
• It is to be mentioned that since FY 2020-21 was more adversely affected with COVID-19 pandemic as
compared to FY 2021-22, therefore, a significant variation has been observed in the operational,
maintenance and financial data of members in FY 2021-22 as compared to FY 2020-21.

• During FY 2021-22, Kanpur Metro (UPMRC) and Pune Metro (Maha Metro) operated their revenue
services for only 93 and 26 days respectively, hence they have requested not to include their data in
report. Therefore, only basic information like their Network length, passenger journey and passenger
Km have been included in this report.

• Some member metros were operational for lesser number of days depending upon their State wise and
Region wise Covid protocols as tabulated below:
S.No. Name of Member Metro No. of days for which passenger services were operational in FY
2021-22
1 Bangalore Metro 305
2 Chennai Metro 320
3 DMRC 337
4 Gujarat Metro 365
5 Jaipur Metro 323
6 Kochi Metro 311
7 L&T (Hyderabad) Metro 365 (with curtailed operations for the month of May & June'22)
8 Nagpur Metro (Maha Metro) 365
9 Noida Metro 307
10 Uttar Pradesh Metro
(Lucknow Metro) 304
Apart from the above, the member metros provided passenger services with curtailed operations
on few days, due to several Covid restrictions.

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Network Length (Data as on 31/03/2022)

Network Length (Kms) (FY 2021-22)

70 348.121

60

50
Network length in Kms

40

30

20

10
348.121

29.707

25.498

23.947

12.022
69.20

54.60

23.67
56.5

6.15
8.6
0 12
DMRC L&T Bangalore Chennai Noida Kochi Nagpur UP (Lko) Pune Jaipur UP Gujarat
(Kanpur)

➢ DMRC has the longest network length (348.121 km) among the member metros.

➢ L&T (Hyderabad) Metro has the second highest network length (69.20 km) as
compared to other member metros.

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Passenger Journey (FY 2021-22)

Passenger Journey (FY 2021-22)

843.97
90 3.00
2.504 Passenger Journey
Per Day Passenger Journey
80 0.217
2.50
70 0.225

60 2.00

Million Passegner Journey Per day

Passenger Journey Million

50
1.50
0.125
40

30 1.00

20
0.038 0.50
0.031
10 0.016 0.001
843.97

0.018 0.018 0.008 0.020

79.20

68.76

39.94

11.52

9.69

6.68

5.77

4.84

0.75

0.51

0.24
0 0.00
DMRC L&T Bangalore Chennai UP (Lko) Kochi Nagpur Jaipur Noida UP Pune Gujarat
(Kanpur)

➢ Along with Passenger Journey for the complete FY 2021-22, Passenger Journey per day
has also been calculated w.r.t. number of days for which member metros were
operational in that FY.
➢ DMRC has the highest passenger journey as they have the longest network length
among the member metros.
➢ L&T (Hyderabad) Metro reported the second highest passenger journey as compared
to other metros.
➢ Gujarat Metro is operating at only 6.15 km due to which their passenger journey is the
lowest as compared to other metros.

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Passenger Kms (PKM) (FY 2021-22)

Passenger Kms (PKM) (FY 2021-22)

800 8233.343 30
24.431
Passenger Kms
700 1.858 Passenger Kms Per Day
25

600
1.818
Passenger Kms in Million

20
500

Per Day Passegner Kms (Million)

400 15
1.100

300
10

200

0.341 0.290 0.242 5

8,233.343

100 0.117 0.105 0.198 0.040 0.002

678.150

554.507

351.847

103.806

90.278

74.232

42.750

33.814

5.142

3.675

0.887
0 0
DMRC L&T Bangalore Chennai UP (Lko) Kochi Noida Nagpur Jaipur Pune UP Gujarat
(Kanpur)

➢ Along with Passenger Kms for the complete FY 2021-22, Passenger Kms per day has also
been calculated w.r.t. number of days for which member metros were operational in
that FY.
➢ DMRC has the highest PKM recorded as they have the longest network length among
member metros.
➢ L&T (Hyderabad) Metro has reported the second highest PKM among member metros.
➢ Gujarat Metro has reported lowest PKM as compared to other member metros as they
are operating at only 6.15 km network length.

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 1. Percentage Change in Network Size (FY 2021-22 w.r.t. previous
Financial Year)

Percentage Change in Network Size

16 (FY 21-22 w.r.t. FY 20-21)
14

12
% change in Network Size

10

4
15.78

2
7.62

4.20

0.35

0.00

0.00

0.00

0.00

0.00

0.00
0
Bangalore DMRC Nagpur Chennai Jaipur Kochi Noida L&T Gujarat UP (Lko)

{NETWORK (in CurrentYear)−NETWORK (in Nominated Year)}

Formula:[O. 1a ] X100
NETWORK(In Nominated Year)
Significance: Network length (In Km) and % change in network size over nominated year.
Explanation: - This parameter depicts the growth of network length from the current year with respect to the
nominated year.

➢ While calculating % increase in network length, data as on March 2021 & March
2022 have been considered.
➢ Network length of Bangalore Metro has increased to 56.50 km (FY 2021-22) from
48.80 km (FY 2020-21). They reported that Reach 2A from Mysore Road to Kengeri
has opened for passenger service from 30th Aug 2021 onwards.
➢ Network length of DMRC has increased to 348.12 km (FY 2021-22) from 323.47 km
(FY 2020-21). From FY 2021-22 onwards, the data of Airport Express Line (AEL) has
also been included (22.909km) which was not included in previous FY. Also, one
station of Line-9 (Dhansa Bus Stand) (18.09.2021) and a section between Mayur
Vihar-1 and Trilokpuri of Line-7 have been commissioned (06.08.2021).
➢ Network length of Nagpur Metro has increased to 23.947 km (FY 2021-22) from
22.981 km (FY 2020-21) due to opening of six intermediate stations (Ujjwal Nagar,
Chhatrapati Square , Congress Nagar , Zero Mile , Kasturchand Park, Dharampeth
College) in Line 1 and 2, from 6th April 2021 onwards.

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 ➢ Network length of Chennai Metro has increased to 54.60 km (FY 2021-22) from
54.41 km (FY 2020-21) during March 2022 as Single Track between Station Wimco
Nagar (SWN) to Station Wimco Nagar Depot (SWD) was commissioned.
➢ There has been no network extension observed in other member metros in FY 2021-
22.

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 2. Percentage Change in Passenger Journey (FY 2021-22 w.r.t.
previous Financial Year)

280
Percentage Change in Passenger Journey (FY 2021-22 w.r.t.
260 420.38 FY 2020-21)
240
220
200
180
% change in Passenger Journey

160
140
120
100
80
60
420.38

255.24

248.33

223.94

214.48

175.20

153.77

139.54

115.96
40

94.27
20
0
Gujarat Nagpur Bangalore Jaipur Chennai Noida Kochi DMRC UP (Lko) L&T

{Passenger Journey (in Current Year)−Passenger Journey(in Nominated Year)}

Formula:[O. 4] X100
Passenger Journey (In Nominated Year)
Significance: Passenger Journey and % change in Passenger Journey over nominated year.
Explanation: - This parameter depicts the growth in terms of Passengers from the current year with respect to
the nominated year. Passenger Journey is a total number of boarding/s a passenger carried out while travelling
from origin station to destination station of same metro network.

➢ In FY 2021-22, it has been observed that the passenger journey of member metros
has increased significantly w.r.t. FY 2020-21 as the passenger journey was badly
impacted in FY 2020-21 due to nationwide Covid-19 lockdown and restrictions.
➢ In Gujarat Metro, there has been maximum growth observed in FY 2021-22 from
previous FY, due to opening of 2 new intermediate stations for revenue operation
(RBCY & VSTL) from 06.03.2021 onwards as well as they were operational for all 365
days in FY 2021-22.
➢ In Nagpur Metro also, there has been a significant increase observed in Passenger
Journey in FY 2021-22 due to opening of six intermediate stations in Line 1 and 2,
from 6th April 2021 onwards as well as they were operational for all 365 days in FY
2021-22.
➢ Bangalore Metro also reported significant increase in passenger journey due to
increase of network length to 56.50 km (FY 2021-22) from 48.80 km (FY 2020-21) as
Reach 2A from Mysore Road to Kengeri had opened for passenger service from 30th
Aug 2021 onwards as well as they operated for 305 days in FY 2021-22.
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 3. Percentage Change in Operated Standardized Capacity Kms (FY
2021-22 w.r.t. previous Financial Year)

120 188.49 Percentage Change in Operated Standardised Capacity Kms (FY

% Change in Operated Standardised Capacity Kms

2021-22 w.r.t. FY 2020-21)

100

80

60

40

20
188.49

100.67

99.54

86.12

84.45

69.05

60.36

52.71

24.27

12.11
0
Gujarat Chennai Nagpur Bangalore DMRC Jaipur L&T Kochi UP (Lko) Noida

{Cap.KM(in Current Year)−Cap.KM(in Nominated Year)}

Formula:[O. 13d] X100
Cap.KM(in Nominated Year)

Significance: % Change in operated Standardized Capacity Kms over nominated year. Ability of the metro to
expand operated capacity to meet growth in demand for metro services
Explanation: - This parameter depicts the change in Operated Standardized Capacity Kms from the current year
with respect to the nominated year.
➢ In FY 2021-22, it has been observed that the operated Standardized Capacity Kms of
member metros has increased significantly w.r.t. FY 2020-21 as the Actual Car Km of
member metros was badly impacted in FY 2020-21 due to nationwide Covid-19
lockdown and restrictions.
➢ In Gujarat Metro, there has been a significant increase observed in operated
Standardized Capacity Kms in FY 2021-22 due to opening of 2 new intermediate
stations for revenue operation (RBCY & VSTL) from 06.03.2021 onwards as well as
they were operational for all 365 days in FY 2021-22.
➢ In Chennai Metro also, there has been a significant increase observed in operated
Standardized Capacity Kms in FY 2021-22 due to opening of Single Track between
SWN to SWD in March 2022 as well as they were operational for 320 days in FY 2021-
22.
➢ In Nagpur Metro, there has been a significant increase observed in operated
Standardized Capacity Kms in FY 2021-22 due to opening of six intermediate stations
in Line 1 and 2, from 6th April 2021 onwards as well as they were operational for all
365 days in FY 2021-22.
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 4. Percentage Change in Car Kms (FY 2021-22 w.r.t. previous
Financial Year)

Percentage Change in Car Kms (FY 2021-22 w.r.t. FY 2020-

21)
120 188.49

100
% Change in Operated Car Kms

80

60

40

20
188.49

100.67

99.54

86.12

69.05

64.08

57.44

52.71

24.27

12.11
0
Gujarat Chennai Nagpur Bangalore Jaipur DMRC L&T Kochi UP (Lko) Noida

{Car Km(in Current Year)−Car Km(in Nominated Year)}

Formula:[O. 7c] X100
Car Km(in Nominated Year)
Significance: % Change in car-km over nominated year. Direct relation with cost & Passenger Capacity
Explanation: - This parameter depicts the change in Percentage Change in Revenue Km from the current year
with respect to the nominated year.

➢ In FY 2021-22, it has been observed that the Car Kms of member metros has
increased significantly as compared to FY 2020-21 due to removal of nationwide
COVID-19 lockdown and restrictions.
➢ In Gujarat Metro, there has been a significant increase observed in Car Kms in FY
2021-22 due to opening of 2 new intermediate stations for revenue operation (RBCY
& VSTL) from 06.03.2021 onwards as well as they were operational for all 365 days
in FY 2021-22.
➢ In Chennai Metro also, there has been a significant increase observed in Car Kms in
FY 2021-22 due to opening of Single Track between SWN to SWD in March 2022 as
well as they were operational for 320 days in FY 2021-22.
➢ In Nagpur Metro, there has been a significant increase observed in Car Kms in FY
2021-22 due to opening of six intermediate stations in Line 1 and 2, from 6th April
2021 onwards as well as they were operational for all 365 days in FY 2021-22.
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 5A. Own Staff Training (1000 Own Staff Training Hours/ Own
Staff Hours) (FY 2021-22)
Own Staff Training (1000 Own Training hours /Own staff hours)
40 258.84
Own Staff Training (1000 training hours / staff hours)

35
Mature metros may have lesser
30 own staff training whereas
growing metros in their starting
25 phase, may have more own staff
training, as they have to recruit
20
more staff in wake of opening
15 sections, frequently.

10
258.84

5
35.36

30.06

24.74

14.56

13.84

9.83

8.83

5.06

2.01
0
Gujarat Kochi UP (Lko) Nagpur DMRC Jaipur Noida L&T Chennai Bangalore

{(O.10 h) Total own staff training hours (million) related to metro operations}
Formula:
(O.10) Total Own Staff Hours
X1000
Significance: This KPI concentrates on the investment by a metro in developing the
Capabilities and expertise of its personnel.
The greater the value of the training, the better it would be.
Explanation: - Total scheduled training hours of own staff relating to existing operations scheduled for training
divided by Total Own staff hours scheduled to be worked.

➢ Gujarat Metro recorded the highest training of its own staff among I-Metro
members. They reported that Initial Training module of SC/TO were imparted for
115 Trainee SC/TO's from June, 2021 to Feb, 2022. Also, the initial training
module of Maintainer were imparted for 46 Trainee Maintainers from June, 2021
to Nov, 2021. Initial & Refresher Training module of CFA were also imparted for
approx. 40 Trainees from Aug, 2021 to Dec, 2021.
➢ Kochi Metro reported the second highest training of its own staff among the
member metros as some additional trainings were conducted like Induction
Training of SC/TO, OEM Training to all departments, CPR Training to all staff,
Advanced TO Training.
➢ Bangalore and Chennai Metro reported lower values for this KPI as compared to
other member metros.

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5B. Comparative Own Staff Training (1000 Own Staff Training Hours/
Own Staff Hours) for FY 2021-22, 2020-21, 2019-20 & 2018-19

90
Own Staff Training (1000 training hours / Own staff hours)
148 259 157 380 1237
OWN STAFF TRAINING (1000 TRAINING HOURS /

2018-19 2019-20
80
2020-21 2021-22
70
OWN STAFF HOURS)

60

50

40

30

20

1,237.45
147.65

258.84

156.34

379.61
38.27
16.80
19.78
14.56

28.58
11.25

24.75
49.27
49.11
35.36

38.31
81.90

56.93
24.74

33.25
83.14
30.06

88.61

18.89
21.56

11.82
16.44
11.29

13.84
10
5.06

0.97
9.83

3.34
2.01

8.83

4.15
7.93
8.62
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ Chennai Metro reported significant decrease in value of this KPI in FY 2021-22 as

compared to FY 2020-21 as more training was conducted to utilize the Lock down
period in FY 2020-21.
➢ Gujarat Metro reported that in FY 2021-22, the Initial Training module of SC/TO
were imparted for 115 Trainee SC/TO's from June, 2021 to Feb, 2022. Also, the
initial training module of Maintainer were imparted for 46 Trainee Maintainers
from June, 2021 to Nov, 2021. Initial & Refresher Training module of CFA were
also imparted for approx. 40 Trainees from Aug, 2021 to Dec, 2021.
➢ Nagpur Metro reported that in FY 2020-21, Induction training was given to newly
recruited O&M staff as well as refresher training to old O&M staff. Therefore,
they had higher value for this KPI in FY 2020-21 as compared to FY 2021-22.
➢ UP and Noida Metro reported significant decrease in their total own staff training
hours as compared to their total own staff hours in FY 2021-22, which resulted in
decrease in the value of this KPI.
➢ In Jaipur Metro, due to induction training of newly recruited and promoted
SC/TO, there is increase in own staff training in FY 2021-22 as compared to FY
2020-21.

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 6A. Total Operating Revenue/ Total Operating Cost (FY 2021-22)

(Total Operating Revenue / Total Operating Cost)

Greater value is better

1.677
0.80
Total Operating Revenue/ Total Operating Cost

0.70 This KPI is primary financial indicator

of health of an organization and
0.60 shows the generation of enough
revenue from fares and other
0.50 commercial revenues to the break-
even point.
0.40

0.30

0.20

0.10
1.677

0.690

0.670

0.669

0.600

0.525

0.353

0.260

0.193

0.003
0.00
L&T Kochi DMRC Chennai Bangalore UP (Lko) Jaipur Nagpur Noida Gujarat

[TOR]{TOTAL OPERATING REVENUE}

Formula:
[TOC]TOTAL OPERATING COST
Significance: Generation of enough revenue from passengers (fares) and commercial customers (e.g. advertising)
to break even at the operating level.
The greater the value of this parameter, the better it would be.
Explanation: - Total Operating Revenue is the revenue received from all sources (Fare + Non-Fare). Operating
Cost is the total O&M cost which includes, maintenance, service Operation & administration cost excludes
investment exp./ depreciation cost/interest cost.

➢ L&T (Hyderabad) Metro reported highest value for this KPI as compared to other
member metros due to high Fare revenue received as a result of Park & Ride
facility at every station, Last mile connectivity, Free wifi/toilet/newspapers for
passengers, Skywalk connectivity to near-by malls etc. They also reported that
they have Optimized the outsourced manpower and the power cost by adopting
energy saving measures at stations and depots.
➢ Kochi Metro has the second highest value for this KPI among the member metros.
They reported that they received Non-fare revenue from Advertising, retail,
Revenue -Electricity Charges, Shooting/Photography Income, Sponsorship,
Revenue-Works Contract, Smart Card Non-Transit Revenue, Utility Charges from
Customer etc.
➢ Gujarat Metro has the lowest value for this KPI due to very low passenger journey
as they operated at only 6.15km of network length.
➢ Noida Metro also reported low value for this KPI among the members.
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 6B. Comparative Total Operating Revenue/ Total Operating Cost
for FY 2021-22, 2020-21, 2019-20 & 2018-19

(Total Operating Revenue / Total Operating Cost)

2.8
1.80
2018-19
(Total Operating Revenue / Total Operating Cost)

2019-20
1.60
2020-21
2021-22
1.40

1.20

1.00

0.80

0.60

0.40
0.0011669

0.20
1.44
1.28
0.38
0.67
0.77
1.08
0.40
0.67
0.93
1.00
0.47
0.69

0.01
0.00

1.47
0.39
0.26
0.33
0.81
0.26
0.53
0.52
0.34
0.10
0.19
1.25
1.29
0.46
0.60
1.72
2.80
1.06
1.68
0.69
0.38
0.15
0.35
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2020-21, due to nationwide imposition of COVID-19 lockdown and

restrictions, passenger services in all the metros were deficiently affected. They
operated for lesser number of days in FY 2020-21 as compared to FY 2021-22.
Therefore, in FY 2021-22, there has been an increase observed in Total Operating
Revenue per Total Operating Cost as compared to FY 2020-21.
➢ In Nagpur Metro, there has been increase in Total Operating Cost as the number
of stations in operation increased from 17 (2020-21) to 23 (2021-22). Though
there was decrease in Total Operating Revenue in FY 2021-22 as they reported
that since there was COVID-19 pandemic in the years of 2020-21 and 2021-22,
there was substantial decrease in the revenue generated from additional FSI
within TOD influence zone. The aforesaid revenue is obtained from sanctioning
of proposed building plan by Planning Authorities within the cities. As the
construction activity was substantially reduced in above mentioned years,
revenue generation is reduced.

17 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 7A. Total Operating Cost / Revenue Car Kms (FY 2021-22)

Lesser value is better

Total Operating Cost / Revenue Car Kms (INR)
2204.16
350

300 This KPI is one of the main

drivers for providing
250 service to commuters.

200
Cost in INR

150

100

50

2204.16
106.49

113.54

119.36

130.12

144.08

179.28

203.81

340.56
76.87

0
L&T Chennai DMRC UP (Lko) Jaipur Bangalore Noida Kochi Nagpur Gujarat

[TOC] TOTAL OPERATING COST

Formula:
[O.7c] REVENUE CAR KM
Significance: This KPI is one of the key cost KPI and is normalised for car km, the primary cost driver.
The lesser the value of for this KPI, the better it would be.
Explanation: - Operating Cost is the total O&M cost includes, maintenance, service Operation & administration
cost excludes investment exp/depreciation cost/interest cost. Revenue Car KM is the Actual KM travelled by the
cars in revenue services. It excludes KM’s travelled during testing, depot movements, rusty movement etc.
➢ L&T (Hyderabad) Metro reported lowest value for this KPI. They reported that
they have taken various cost saving measures in O&M like optimization of
outsourced manpower and power cost by adopting energy saving measures at
stations and depots as well as they were operational for all 365 days.
➢ Chennai Metro also reported low value for this KPI among the members.
➢ Gujarat Metro has reported the highest Total Operating Cost per Revenue Car
Kms among other metro members due to very low Car Kms, as they operated at
only 6.15km of network length.
➢ Nagpur Metro also reported higher value for this KPI due to second lowest Car
Kms (after Gujarat Metro).

18 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 7B. Comparative Total Operating Cost / Revenue Car Kms for FY
2021-22, 2020-21, 2019-20 & 2018-19
Total Operating Cost / Revenue Car Kms (INR)
4710
700
2341 2204

2018-19
600
2019-20
2020-21
500
2021-22
Cost in INR

400

300

200
2,340.66

100
4709.52
2204.16
150.40
113.54

131.97
106.49

186.15
161.24
278.90
203.81

621.92
595.34
340.56

118.52
133.75
119.36

131.39
123.87
174.82
179.28

243.27
193.50
228.33
144.08

116.49
127.09
195.47
130.12
87.90
97.98

72.11
71.42

84.78

97.09
79.27
95.81
76.87
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, the member metros reported a significant increase in Revenue Car

kms as compared to FY 2020-21, as passenger services in all the metros were
deficiently affected and operated for lesser number of days in FY 2020-21 due to
nationwide imposition of COVID-19 lockdown and restrictions. Therefore, there
has been a decrease observed in Total Operating Cost w.r.t Revenue Car Kms in
FY 2021-22 as compared to FY 2020-21.
➢ Nagpur Metro was operational for 167 days in FY 2020-21 whereas in FY 2021-
22, they were operational for 365 days. Also, the no. of stations increased to 23
(FY 2021-22) from 17 (FY 2020-21). Therefore, the revenue car kms increased by
approx. 99% whereas the TOC increased by only 14% in FY 2021-22 as compared
to FY 2020-21 which resulted in significant decrease in the value of this KPI.
➢ In Noida Metro, increase in the value of this KPI observed due to increase in their
maintenance (other than Rolling stock) and administration cost in FY 2021-22 as
compared to previous FY.

19 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 8A. Service Operation Cost / Train Hours (FY 2021-22)

Service Operation Cost / Train Hours (INR)

Lesser value is better

16000
88194.05
14000

12000

10000
Cost in INR

8000

6000

4000

14,857.96
10,863.44

13,638.68

14,362.33

88,194.05
5,321.75

8,604.75

8,771.04

9,103.38

9,389.56
2000

0
L&T Jaipur Kochi Chennai UP (Lko) DMRC Noida Nagpur Bangalore Gujarat

[SOC]SERVICE OPERATION COST

Formula:
[O.8a] Total Train hours Actual

Significance: This KPI shows the staff and any contractor costs incurred in operating the train service and stations.
The lesser the value of the given KPI, the better it would be.
Explanation: - Service Operation Cost is the total cost for service operation i.e. staff cost (Operations, CFA, TVS),
energy cost, station management and security cost etc.

➢ L&T (Hyderabad) Metro reported the lowest Service Operation Cost per Actual
Train Hours due to optimum number of staff and high actual Train hours among
the member metros.
➢ Jaipur and Kochi Metro also reported low value for Service Operation Cost per
Actual Train Hours.
➢ Gujarat Metro has reported the highest Service Operation Cost per Actual Train
Hours due to very low Actual Train Hours as they operated at only 6.15km of
network length.
➢ Among the member metros, DMRC reported maximum energy cost i.e. 54.06%
and minimum staff cost i.e. 45.94% whereas Gujarat Metro reported minimum
energy cost i.e. 12.58% and maximum staff cost i.e. 87%.

20 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 8B. Comparative Service Operation Cost / Train Hours for FY 2021-
22, 2020-21, 2019-20 & 2018-19
Service Operation Cost/ Train Hours (INR)
177999
32000 83407 88194
2018-19 2019-20

28000
2020-21 2021-22

24000

20000
Cost in INR

16000

12000

8000
177999.25
12721.13
10863.44

10805.55

83407.16
88194.05

28837.10
26018.58
14362.33

11104.48

11571.29
13150.77
13638.68
11116.75
13664.69
19431.48
14857.96

13402.30
8865.48
9811.29

5641.31
5627.31
9756.24
9103.38
9195.29
7610.66
8771.04

7728.95
7391.58
9389.56

5025.67

5597.97
3863.28
5263.68
5321.75
6732.56
7476.29
8604.75
4000

0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, the member metros reported a significant increase in actual train

hours as compared to FY 2020-21, as passenger services in all the metros were
deficiently affected and operated for lesser number of days in FY 2020-21 due to
nationwide imposition of COVID-19 lockdown and restrictions. Therefore, there
has been a decrease observed in Service Operation Cost w.r.t actual train hours
in FY 2021-22 as compared to FY 2020-21.
➢ In Nagpur Metro, the no. of stations increased to 23 (FY 2021-22) from 17 (FY
2020-21). They reported that Train hours increased by approx. 94% whereas the
SOC increased by only 7% in FY 2021-22. Also, Nagpur Metro was operational for
only 167 days in FY 2020-21 whereas in FY 2021-22, they were operational for all
365 days. Therefore, there is significant decrease observed in the value of this KPI
in FY 2021-22 as compared to previous FY.

21 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 9A. Administration Cost / Revenue Car Kms (FY 2021-22)

Administration Cost / Revenue Car Kms (INR)

393.84

Lesser value is better

40

35

30

25
Cost in INR

20

15

10

393.84
5

33.83

36.66
2.08

4.41

5.27

7.28

7.76

8.11

9.81
0
UP (Lko) Chennai Jaipur Nagpur Bangalore L&T DMRC Noida Kochi Gujarat

[Gah] ADMINISTRATION COSTS

Formula:
[O.7c] REVENUE CAR KMS
Significance: Cost of administration, including all corporate and other overhead functions of the metro,
normalized by revenue car kilometres.
The lesser the value of the given KPI, the better it would be for the given Metro.
Explanation: - Administrative Cost is the cost of general administration which includes HR, Marketing, Finance &
Accounting, General Administration, training & recruitment cost etc. charge of current year. Revenue Car KM:
Actual KM travelled by the cars in revenue services.

➢ Uttar Pradesh Metro has the lowest Administration Cost per Revenue Car Kms as
compared to other metros. They reported that as there are many under construction
projects, so most of the staff posted in HR, Finance, IT, Legal, store and other
administrative offices are being shared in project and O&M.
➢ Chennai Metro also reported lower value for this KPI among members.
➢ Administration Cost per Revenue Car Kms has been observed as highest in Gujarat
Metro due to their very low Car Kms as they operate at lowest network length among
the members which is 6.15km only.

22 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 9B. Comparative Administration Cost / Revenue Car Kms for FY
2021-22, 2020-21, 2019-20 & 2018-19

Administration Cost / Revenue Car Kms (INR)

766 2018-19
286 394 2019-20
70
2020-21
60 2021-22
50
Cost in INR

40
30
20
285.79
766.17
393.84
29.39
32.14
59.00
36.66

69.67
16.65

37.25
25.08
26.54
33.83
19.10
14.30
11.88

11.70
13.75
5.73
6.38
9.95
9.81
4.81
3.62
4.15
4.41

7.28
2.14
1.32
2.48
2.08

7.76
8.21
5.93
8.17
8.11

8.43
5.27
10
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, the member metros reported a significant increase in Revenue Car

kms as compared to FY 2020-21, as passenger services in all the metros were
deficiently affected and operated for lesser number of days in FY 2020-21 due to
nationwide imposition of COVID-19 lockdown and restrictions. Therefore, there
has been a decrease observed in Administration Cost w.r.t Revenue Car Kms in
FY 2021-22 as compared to FY 2020-21.
➢ In Noida Metro, increase in the value of this KPI in FY 2021-22 observed as
compared to FY 2020-21 due to increase in their Administration cost by 43%
whereas their revenue Car kms increased by only 12% in FY 2021-22 as compared
to previous FY.
➢ Kochi Metro was operational for 311 days in FY 2021-22 whereas in FY 2020-21,
they were operational for 206 days only. Therefore, their revenue Car kms
increased by 53% whereas their Administration Cost has decreased by 5% in FY
2021-22 as compared to FY 2020-21. Hence a significant drop in the value of this
KPI has been observed in FY 2021-22.
➢ Nagpur Metro was operational for 167 days in FY 2020-21 whereas in FY 2021-
22, they were operational for 365 days. Also, the no. of stations increased to 23
in FY 2021-22 from 17 in FY 2020-21 therefore their revenue Car Kms increased
by 99% whereas Administration Cost decreased by 13% in FY 2021-22 which
resulted in significant decrease in the value of this KPI.
➢ Jaipur Metro was operational for 190 days in FY 2020-21 whereas in FY 2021-22,
they became operational for 323 days. They reported 69% increase in Car Kms
whereas 35% decrease in Administration Cost in FY 2021-22 as compared to FY
2020-21. Therefore, a significant decrease in the value of this KPI has been
observed in FY 2021-22.

23 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 10A. Cost Effectiveness (Total Operating Cost / Passenger Journey)
(FY 2021-22)

Lesser value is better

Cost Effectiveness (Total Operating Cost / Passenger
180 Journey) (INR) 2685.29

160

140

120
Cost in INR

100

80

60

40

2,685.29
110.73

178.51
20
18.08

38.97

49.47

50.26

59.45

81.18

94.99

0
L&T DMRC Chennai Bangalore Jaipur UP (Lko) Kochi Nagpur Noida Gujarat

[TOC] TOTAL OPERATING COSTS

Formula:
[O.4] Passenger Journey
Significance: Cost incurred by the company to carry out one passenger Journey.
The lesser the value of the given KPI, the better it would be for the given Metro.
Explanation: - Operating Cost is the total O&M cost includes, maintenance, service Operation & administration
cost excludes investment depreciation cost/interest cost. Passenger Journey is a total number of boarding/s a
passenger carried out while travelling from origin station to destination station of same metro network

➢ This KPI is an important cost performance factor for highly utilized and intensively
run metros within areas of high passenger density.
➢ L&T Metro reported the lowest Total Operating Cost per Passenger Journey as
compared to other members.
➢ DMRC reported the second lowest value for this KPI among the members.
➢ Gujarat Metro reported the highest Total Operating Cost per Passenger Journey
among the members due to lowest Passenger Journey as they operated at only
6.15km of network length.
➢ Noida Metro also reported higher value for this KPI as compared to other
members.

24 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 10B. Comparative Cost Effectiveness (Total Operating Cost /
Passenger Journey) for FY 2021-22, 2020-21, 2019-20 & 2018-19

Cost Effectiveness (Total Operating Cost / Passenger Journey) (INR)

500 10349
2685
837

450

400
2018
350 -19
2019
300 -20
Cost in INR

250

200

150

100
10349.26
2685.29
216.00

836.74

504.79
344.62
110.73

158.07

178.95
122.56
427.30
178.51

149.07

171.13
50
17.86
17.52
75.36
38.97

40.04
32.65
96.08
49.47

65.62
50.57
94.99

98.02
47.46
81.18

20.35
21.19
50.26

23.70
15.75
27.80
18.08

37.31
43.32
59.45
0.00

0.00

0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, the member metros reported a significant increase in Passenger

Journey as compared to FY 2020-21, as passenger services in all the metros were
deficiently affected and operated for lesser number of days in FY 2020-21 due to
nationwide imposition of COVID-19 lockdown and restrictions. Therefore, there has
been a significant decrease observed in Total Operating Cost per Passenger Journey
in FY 2021-22 as compared to FY 2020-21.

25 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 11A. Cost Effectiveness (Total Operating Cost / Passenger Kms)
(FY 2021-22)

Lesser value is better

Cost Effectiveness (Total Operating Cost / Passenger Kms)
18 (INR) 733.92

16

14

12
Cost in INR

10

733.92
2
10.15

10.20

11.64

17.30
2.11

3.99

5.62

6.23

9.01

0
L&T DMRC Chennai Bangalore UP (Lko) Jaipur Kochi Noida Nagpur Gujarat

[TOC] TOTAL OPERATING COST

Formula:
[O.5] PASSENGER KMS
Significance: Cost incurred by the company to travel one passenger by one KM
The lesser the value of the given KPI, the better it would be for the given Metro.
Explanation: - Operating Cost is the total cost includes, maintenance, service Operation & administration cost
excludes investment exp./ depreciation cost/interest cost. Passenger KM: Total Passengers * Average distance
travelled by passengers

➢ This KPI is also one of the most important cost performance factors.
➢ L&T (Hyderabad) Metro reported the lowest Total Operating Cost per Passenger
Kms.
➢ DMRC reported the second lowest value for this KPI among the members.
➢ Gujarat Metro reported the highest Total Operating Cost per Passenger Kms
among the members due to lowest Passenger Kms as they operate at only 6.15km
of network length.
➢ Nagpur Metro also reported higher value for this KPI as compared to other
members.

26 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 11B. Comparative Cost Effectiveness (Total Operating Cost /
Passenger Kms) for FY 2020-21, 2019-20 & 2018-19

Cost Effectiveness (Total Operating Cost / Passenger Kms) (INR)

50.00 2622
54
202 734
45.00

40.00

35.00 2018
-19
30.00 2019
Cost in INR

-20
25.00

20.00

15.00

10.00
2622.15
201.96
733.92

5.00
11.49

22.17
10.20

53.73
47.57
17.30
16.27
17.17

13.37
28.93
11.64

18.80

28.76
10.15
1.65
1.86
7.98
3.99
4.45
3.63
5.62
7.83
5.58

0.00

0.00

4.85
9.01

8.98

2.66
2.76
6.23

2.00
1.26
3.77
2.11
7.13
8.25
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, the member metros reported a significant increase in Passenger Kms

as compared to FY 2020-21, as passenger services in all the metros were deficiently
affected and operated for lesser number of days in FY 2020-21 due to nationwide
imposition of COVID-19 lockdown and restrictions. Therefore, there has been a
decrease observed in Total Operating Cost w.r.t Passenger Kms in FY 2021-22 as
compared to FY 2020-21.

27 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 12A. Fare Revenue / Passenger Journey (FY 2021-22)

35
Fare Revenue / Passenger Journey (INR)

Higher value is better

When compared with
30 Operating cost per Passenger
Journey, this KPI gives a quick
view of the degree to which
25 passengers fund the metro ‘s
operations.
Revenue in INR

20

15

10

5
32.58

30.26

30.16

25.43

23.75

20.82

18.93

13.87

9.02

7.18
0
UP (Lko) Kochi Noida L&T Bangalore Chennai DMRC Jaipur Gujarat Nagpur

[NFr] FARE REVENUE

Formula:
[O.4]Passenger Journey
Significance: Average fare revenue received per passenger journey. When compared with the cost per passenger
journey, it gives a quick view of the degree to which passengers fund the metro’s operations
The greater the value of the given KPI, the better it would be.
Explanation: - Fare revenue is revenue generated through fare paid by passengers. Passenger Journey is a total
number of boarding/s a passenger carried out while travelling from origin station to destination station of same
metro network

➢ The Fare Revenue received by metro per Passenger Journey is highest in UP Metro
as compared to other member metros.
➢ Kochi Metro also reported high value for this KPI among the member metros.
➢ Nagpur Metro reported the lowest value for this KPI. They reported that in
pandemic situation, they had offered discount in fare to commuters i.e. Rs. 5, Rs.
10 & Rs. 20 from previous Rs. 10, Rs. 20 & Rs. 30 respectively.
➢ Gujarat Metro also reported low Fare Revenue per Passenger Journey among the
member metros as they operated at only 6.15 km of network length.

28 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 12B. Comparative Fare Revenue / Passenger Journey for FY 2021-
22, 2020-21, 2019-20 & 2018-19

Fare Revenue / Passenger Journey (INR)

35.00 36.1 36.6

30.00

25.00
Revenue in INR

20.00 2018-19
2019-20

15.00 2020-21
2021-22

10.00

5.00
21.71
18.80
17.95
18.93
25.50
25.96
23.64
20.82
31.03
29.88
32.17
30.26

17.05

23.27
29.26
30.45
32.58
30.64
30.25
30.00
30.16
21.50
21.66
24.92
23.75
36.13
36.62
20.60
25.43
12.13
12.43
14.30
13.87
9.85
9.50
9.02

7.77
7.18

0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ There has been an increase observed in Fare Revenue per Passenger Journey in FY
2021-22 from previous FY in DMRC, UP and Noida Metro.
➢ L&T (Hyderabad) Metro also reported increase in the value of this KPI mainly due to
increase in passenger journey in FY 2021-22 and their Fare per Passenger was also
impacted as they launched some customer centric offers under Suvarna offer from
Oct 2021 to Feb 2022, as per below details:
• Pay for 20 trips and travel 30 trips.
• Flat fare of Rs. 10 for Corridor 2 i.e. green line.
• Attractive prizes for users travelling 20 trips or more in the given month.
➢ It has been observed that the Fare Revenue per Passenger Journey has been
decreased in Chennai, Kochi, Gujarat, Nagpur, Bangalore and Jaipur Metro in FY
2021-22 as compared to FY 2020-21.

29 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 13A. Fare Revenue / Passenger Kms (FY 2021-22)

Fare Revenue / Passenger Kms (INR)

Higher value is better

3.50 When compared with Operating
cost per Passenger Kms, this KPI
3.00 gives a quick view of the degree to
which passengers fund the metro ‘s
2.50 operations.
Revenue in INR

2.00

1.50

1.00

0.50
3.61

3.25

2.97

2.95

2.47

2.37

2.36

1.97

1.94

1.12
0.00
UP (Lko) Kochi L&T Bangalore Gujarat Jaipur Chennai Noida DMRC Nagpur

[NFr]FARE REVENUE
Formula:
[O.5]PASSENGER KMS
Significance: Average fare revenue per passenger km received by the metro. It can be used to study comparative
study among metros.
The greater the value of the given KPI, the better it would be.

Explanation: - Fare revenue is revenue generated through fare paid by passengers. Passenger KM: Total
Passengers X Average distance travelled by passengers

➢ This KPI shows the average Fare Revenue per Passenger Kms received by the metro
i.e. the fare that is paid by a passenger to travel one Km in a metro.
➢ UP Metro reported the highest Fare Revenue per PKM as compared to other
member metros.
➢ Kochi Metro also reported higher value for this KPI as compared to other member
metros.
➢ Fare Revenue per PKM is lowest in Nagpur Metro as compared to other member
metros. They reported that in pandemic situation, they had offered discount in
fare to commuters, i.e. Rs. 5, Rs. 10 & Rs. 20 from previous Rs. 10, Rs. 20 & Rs. 30
respectively.
➢ DMRC and Noida Metro also reported low Fare Revenue per PKM among the
member metros.

30 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 13B. Comparative Fare Revenue / Passenger Kms for FY 2021-22,
2020-21, 2019-18 & 2018-19

Fare Revenue / Passenger Kms (INR)

4.00

3.50

3.00
Revenue in INR

2.50
2018-19

2.00 2019-20
2020-21
1.50 2021-22

1.00

0.50
2.01
1.99
1.90
1.94
2.83
2.88
2.83
2.36
3.70
3.30
3.30
3.25

2.38
2.41
2.47

1.81
1.07
1.12
3.86
2.99
3.31
3.61
2.29
2.22
2.03
1.97
2.81
2.82
3.14
2.95
3.05
2.93
2.80
2.97
2.32
2.37
2.40
2.37
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ There has been an increase observed in Fare Revenue per Passenger kms in FY 2021-
22 from previous FY in DMRC, Gujarat, Nagpur, UP and L&T (Hyderabad) Metro.
➢ It has been observed that the value of this KPI has decreased in Chennai, Kochi,
Noida, Bangalore and Jaipur Metro in FY 2021-22 as compared to previous FY.

31 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 14A. Non-Fare Commercial Revenue / Fare Revenue (FY 2021-22)

Non-Fare Commercial Revenue / Fare Revenue

116.67
60 Non-Fare Revenue is supporting
revenue other than passenger
50 fare revenue, so more the value
of this KPI, the better it would be.
40
% Value

30

20

10
116.67

59.03

51.35

37.99

36.01

30.84

26.92

19.20

14.26

0.00
0
Kochi Chennai Jaipur DMRC Nagpur UP (Lko) Bangalore L&T Noida Gujarat

[O.i1]NON FARE REVENUE

Formula:
[NFr]FARE REVENUE
x 100
Significance: It shows the extent of revenue generated through non fare avenues.
The greater the value of the given KPI, the better it would be.
Explanation: - Non-Fare Commercial revenue is the revenue generated through PB& Consultancy.
Fare revenue is revenue generated through the fare paid by passengers.

➢ Kochi Metro reported the highest value for this KPI due to high Non-fare
revenue received from Advertising, retail, Electricity Charges,
Shooting/Photography Income, Sponsorship, Works Contract, Smart Card Non-
Transit Revenue, Utility Charges from Customer whereas reported lower Fare
Revenue as compared to other member metros.
➢ Chennai Metro also reported higher value for Non-Fare Revenue per Fare
Revenue among the member metros. They reported the second highest (after
DMRC) Non-Fare revenue received from retail, telecommunications and metro-
parking.
➢ Gujarat Metro reported that after Covid-19 restrictions were withdrawn, no
rental agreements were renewed for FY 2021-22.
➢ Noida Metro also reported low value for this KPI among the member metros.
32 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 14B. Comparative Non-Fare Commercial Revenue / Fare Revenue
for FY 2021-22, 2020-21, 2019-20 & 2018-19

Non-Fare Commercial Revenue / Fare Revenue

218 985 256 205

120

100

80
% Value

60

40
217.59
116.67

984.81
255.48

204.68

111.16
20
18.18
18.89
57.60
37.99

20.64
35.69
60.42
59.03

96.94
68.58

27.13

36.01

39.27
32.10
37.19
30.84

36.02
47.35
14.26

18.15
14.95
76.40
26.92

12.63
20.58
42.90
19.20

32.60
79.08
51.35
0.00
4.28
0.00

0.00

0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ In FY 2021-22, the member metros reported a significant increase in Fare

Revenue as compared to FY 2020-21, as passenger services in all the metros
were deficiently affected and operated for lesser number of days in FY 2020-21
due to nationwide imposition of COVID-19 lockdown and restrictions.
Therefore, there has been a decrease observed in Non-Fare Commercial
Revenue per Fare Revenue, in FY 2021-22 as compared to FY 2020-21.
➢ The variation of Non-Fare Commercial Revenue in FY 2021-22 as compared to
FY 2020-21 has been tabulated below:
S.No. Name of Member Metro % Variation in Non-Fare Commercial Revenue of FY
2021-22 as compared to FY 2020-21

1 Chennai Metro 171%

2 Jaipur Metro 104%
3 Uttar Pradesh Metro 92%
4 DMRC 35%
5 Kochi Metro 28%
6 Bangalore Metro 17%
7 L&T(Hyderabad) Metro 7%
8 Noida Metro 2%
9 Nagpur Metro -54%
10 Gujarat Metro -100%

33 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 ➢ Gujarat Metro reported that after Covid-19 restrictions were withdrawn, no
rental agreements were renewed for FY 2021-22.
➢ Nagpur Metro reported that since there was COVID-19 pandemic in the years of
2020-21 and 2021-22, there was substantial decrease in the revenue generated
from additional FSI within TOD influence zone. The aforesaid revenue is
obtained from sanctioning of proposed building plan by Planning Authorities
within the cities. As the construction activity was substantially reduced in the
above-mentioned years, revenue generation is reduced.

34 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 15A. Non-Fare Commercial Revenue / Passenger Journey (FY
2021-22)

Higher value is better

Non-Fare Commercial Revenue / Passenger Journey (INR)
35.30
15

12

9
Revenue in INR

3
35.30

12.29

10.05

7.19

7.12

6.39

4.88

4.30

2.59

0.00
0
Kochi Chennai UP (Lko) DMRC Jaipur Bangalore L&T Noida Nagpur Gujarat

[O.i1] NON FARE REVENUE

Formula:
[O.4]Passenger Journey
Significance: Amount of Non-Fare revenue in relation to passenger journey
The greater the value of the given KPI, the better it would be.
Explanation: - Non-Fare Commercial revenue is the revenue generated through PB& Consultancy.
Passenger Journey is a total number of boarding/s a passenger carried out while travelling from origin station to
destination station of same metro network

➢ Kochi Metro has reported the highest value for Non-Fare Revenue per Passenger
Journey as compared to other member metros.
➢ Chennai Metro also reported higher value for this KPI among the member metros.
➢ Gujarat Metro reported that after Covid-19 restrictions were withdrawn, no rental
agreements were renewed for FY 2021-22.
➢ Nagpur Metro also reported lower value for this KPI among the member metros.

35 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 15B. Comparative Non-Fare Commercial Revenue/ Passenger
Journey for FY 2021-22, 2020-21, 2019-20 & 2018-19

Non-Fare Commercial Revenue / Passenger Journey (INR)

35.00
70 35 168 63

30.00

25.00 2018-19
2019-20
Revenue in INR

2020-21
20.00 2021-22

15.00

10.00

5.00
167.93
10.34

14.28

30.08
20.49
70.01

19.86

11.32

62.72
10.90
14.20

19.04

13.48
11.31
12.29

35.30

10.05
3.95
3.55

5.26
9.26

0.42
2.58

9.14
9.39

3.90
3.24

4.56
7.54
8.84

4.05
7.19

0.00

2.59

4.30

6.39

4.88

7.12
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, the member metros reported a significant increase in Passenger

Journey as compared to FY 2020-21, as passenger services in all the metros were
deficiently affected and operated for lesser number of days in FY 2020-21 due
to nationwide imposition of COVID-19 lockdown and restrictions. Therefore,
there has been a decrease observed in Non-Fare Commercial Revenue per
Passenger Journey, in FY 2021-22 as compared to FY 2020-21.

➢ Nagpur Metro reported that since there was COVID-19 pandemic in the years of
2020-21 and 2021-22, there was substantial decrease in the revenue generated
from additional FSI within TOD influence zone. The aforesaid revenue is
obtained from sanctioning of proposed building plan by Planning Authorities
within the cities. As the construction activity was substantially reduced in above
mentioned years, revenue generation is reduced.

36 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 16A. Service Density (Standardized Capacity Kms Per day/ Network
Length) (FY 2021-22)

Service Density ( Standardized Capacity Kms per day/

Network Length) (Million Capacity Kms)

Higher value is better

0.51
0.30
Million Standardized Capacity Kms Per Day

0.25

0.20

0.15

0.10

0.05
0.51

0.28

0.19

0.18

0.16

0.14

0.11

0.09

0.05

0.02
0.00
DMRC Bangalore Chennai UP (Lko) Jaipur L&T Kochi Noida Nagpur Gujarat

[O.13d]STANDARDIZED CAPACITY KM per day (standing capacity normalised to 4 people per m2 )

Formula:
[O.1a(i)] NETWORK LENGTH OPERATED,KILOMETERS (Weighted average)
Significance: Measures service density or the amount of capacity offered relative to the size of the network.
The greater the value of the given KPI, the better it would be for the operation of the given Metro.
Explanation: - Standardized Capacity KM= Car KM X Capacity of Each Car (Seating + Standing)
Network Length is the total operated route KM

➢ This KPI measures service density. High-capacity trains and high service frequencies
maximize potential returns to density and make the best use of the fixed
infrastructure, given the ability to attract adequate demand to make it worthwhile.
➢ DMRC has the highest value for standardized capacity kms per network length
despite of having huge network length.
➢ Bangalore Metro reported the second highest value for Service Density as
compared to other member metros.
➢ Gujarat Metro reported lowest value for this KPI due to very low standardized
capacity kms among the members as they operate at only 6.15 km of network
length.
➢ Nagpur Metro also reported low value for this KPI among the members.

37 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 16B. Comparative Service Density (Standardized Capacity Kms Per
day/ Network Length) for FY 2021-22, 2020-21, 2019-20 & 2018-
19

Service Density ( Standardized Capacity Kms per day/ Network

0.52 0.59
0.51 Length) (Million Capacity Kms)
0.48
2018-19
0.44 2019-20
Million Standardized Capacity Kms Per Day

2020-21
0.40 2021-22
0.36
0.32
0.28
0.24
0.20
0.16
0.12
0.08
0.590
0.564
0.485
0.509

0.190
0.230
0.174
0.193

0.120
0.132
0.107
0.105

0.017
0.015
0.025

0.015
0.053
0.047

0.210
0.231
0.212
0.178

0.100
0.128
0.114
0.086

0.170
0.236
0.274
0.282

0.309
0.181
0.149
0.135

0.154
0.157
0.161
0.160
0.04
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In DMRC, Chennai and Bangalore Metro, there has been increase in the
Standardised Capacity Kms per operational day per network length due to
network extension in FY 2021-22.
➢ In Gujarat Metro, opening of 2 new intermediate stations for revenue operation
(RBCY & VSTL) from 06.03.2021 resulted in the increase of Standardized Capacity
Kms in FY 2021-22, due to which an increase in the value of this KPI has been
observed in FY 2021-22 as compared to FY 2020-21.
➢ In Kochi, Nagpur, UP, Noida, L&T (Hyderabad) and Jaipur Metro, there has been
decrease observed in the value of this KPI in FY 2021-22 as compared to previous
FY.

38 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 17A. Capacity Utilization (Passenger Kms / Standardized Capacity
Kms) (FY 2021-22)

Capacity Utilization (Passenger Kms / Standardized Capacity

Kms)
19.86
14.00 As per international norms,
25% utilization is
12.00 considered as ideal
(considering 4 pax per
10.00
Percentage Utilization

sqm).
8.00

6.00

4.00

2.00
19.86

13.82

12.10

10.79

10.58

10.45

9.50

8.09

5.46

1.60
0.00
L&T DMRC Bangalore Kochi Nagpur Chennai Noida UP (Lko) Jaipur Gujarat

[O.5] PASSENGER KMS

Formula:
[O.13d] STANDARDIZED CAPACITY KM(standing capacity normalised to 4 people per m2 )
Significance: It shows percentage utilization of available capacity.
A balance is required to be drawn, 25-26% @ 4 pax/sqm is better.
Explanation: - Standardized Capacity KM = Car KM X Capacity of Each Car (Seating + Standing)
Passenger KM: Total Passengers X Average distance travelled by passengers

➢ This KPI shows the average passenger loading in trains, reflecting the relationship
between passenger demand and supply of capacity by the Metro.
➢ L&T(Hyderabad) reported highest degree of capacity utilization among the
member metros.
➢ DMRC reported second highest value for Capacity utilization as compared to other
member metros.
➢ It has been observed that the capacity utilization is lowest in Gujarat Metro due to
very low Passenger Kms as they operate at only 6.15 km of network length.
➢ Jaipur Metro also reported lower value for this KPI among the members due to
second lowest Passenger Kms (after Gujarat Metro).
39 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 17B. Comparative Capacity Utilization (Passenger Kms/
Standardized Capacity Kms) for FY 2021-22, 2020-21, 2019-20 &
2018-19

Capacity Utilization (Passenger Kms / Standardized Capacity Kms)

30
48 37 34

25
2018-19 2019-20
Percentage Utilization

2020-21 2021-22
20

15

10

5
25.78
25.56
10.30
13.82

10.85
10.45

12.84
15.59
10.79

10.58

47.89
36.67
12.10

13.26
34.31
14.11
19.86
8.93
6.33

6.79

6.16
0.95
1.60

6.24
6.73

3.89
9.34
4.76
8.09

5.18
7.28
3.73
9.50

6.36

6.95
6.55
2.89
5.46
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, the member metros reported a significant increase in Passenger

Kms per Standardised Capacity Kms as compared to FY 2020-21, as passenger
services in all the metros were deficiently affected and operated for lesser
number of days in FY 2020-21 as compared to FY 2021-22, due to nationwide
imposition of COVID-19 lockdown and restrictions.

40 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 18A. Service Delivery (Percentage of Scheduled Service Operated)
(Actual car kms/ Scheduled car kms) (FY 2021-22)

Service Delivery (Percentage of Scheduled Service

Higher value is better

Operated) (Actual car kms/ Scheduled car kms)
110.00

100.00

90.00

80.00

70.00
Percentage Values

60.00

50.00

40.00

30.00

20.00
100.22

100.14

100.08

100.08

100.04

99.99

99.98

99.98

99.95

99.91
10.00

0.00
Bangalore Chennai DMRC Kochi L&T Jaipur UP (Lko) Gujarat Noida Nagpur

[O.7c] ACTUAL CAR KMS

Formula: X 100
[O.7c(i)] SCHEDULED CAR KMS
Significance: It shows percentage availability of the service.
The greater the value of the given KPI, the better availability it shows for the given Metro.

Explanation: - Actual car kms: Car kms actually operated in revenue service whether scheduled or not. Scheduled
car kms: All Car kms scheduled to be operated in revenue service

➢ This KPI shows the relationship between Actual Car Kms operated against the
Scheduled Car Kms. It shows the percentage availability of the service. It can go
above 100%, as the metro may operate more actual trips than the scheduled trips
by operating additional trips, due to the surge in demand or any other situation.
➢ As per the data received, it has been observed that Bangalore, Chennai, DMRC,
Kochi and L&T (Hyderabad) Metro operated more actual trips than their
scheduled trips by operating additional trips, as per the demand.

41 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 18B. Comparative Service Delivery (Percentage of Scheduled
Service Operated) (Actual car kms/ Scheduled car kms) for FY
2021-22, 2020-21, 2019-20 & 2018-19

Service Delivery (Percentage of Scheduled Service

Operated) (Actual car kms/ Scheduled car kms) 2018-19
2019-20
2020-21
110.00
2021-22

100.00

90.00

80.00

70.00
Percentage Values

60.00

50.00

40.00

30.00

20.00
100.50

100.08

100.14

100.11
100.06
100.08

100.29
100.01

100.22
100.03
100.06
100.22

100.49
100.04
99.94
99.95

99.73
99.87
99.83

99.96

99.78
99.95
99.98

98.36
99.81
99.91

99.87
99.98

99.84
99.85
99.99
99.95

99.42
99.76

99.88
99.69
99.97
99.99
10.00

0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ There has been an increase observed in the value of this KPI in most of the member
metros as they operated more actual trips than their scheduled trips, in FY 2021-22
as compared to previous FY.
➢ In Noida Metro, there is decrease observed in the value of this KPI in FY 2021-22 as
compared to FY 2020-21.

42 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 19A. Passenger Hours Delay/ 1000 Passenger Journey (FY 2021-
22)

Lesser value is better

Passenger Hours Delay / 1000 Passenger Journey
0.0780
0.0600

0.0500

0.0400
Values

0.0300

0.0200

0.0100
0.0047

0.0061

0.0105

0.0115

0.0183

0.0216

0.0362

0.0480

0.0542

0.0780
0.0000
L&T UP (Lko) Kochi DMRC Noida Jaipur Bangalore Chennai Gujarat Nagpur

[O.19] Passenger Hours delay

Formula:
[[O.4] 1000 Passenger Journey
Significance: This KPI is a key customer service measure, evaluating the impact of delays in operating to the
impact on all customers of the metro over the year. The KPI takes into account the frequency of disruptions with
the length of delays, as well as the passenger loading on delayed trains. It also takes into account multiple trains
and customers delayed as the result of a delay to a specific train.
The lesser the value for this KPI, the better it would be.
Explanation: - Passenger hours delay is Sum for all passengers, subject to a delay of 5 minutes or more, of the
duration of the delay for each passenger. Passenger Journey is a total number of boarding/s a passenger carried
out while travelling from origin station to destination station of same metro network.

➢ L&T (Hyderabad) Metro reported the best value for this KPI among the members.
➢ UP Metro reported the second-best value for this KPI among the members.
➢ Nagpur Metro reported the highest Passenger Hours delay per passenger journey as
compared to other member metros.
➢ Gujarat Metro also reported higher value for this KPI among the member metros.

43 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 19B. Comparative Passenger Hours Delay/ 1000 Passengers
Journey for FY 2021-22, 2020-21, 2019-20 & 2018-19

Passenger Hours Delay / 1000 Passenger Journey

0.09 0.19 0.27 0.11 2018-19 0.09

1.62 2019-20
0.11
0.08 2020-21
2021-22
0.07
Percentage Values

0.06

0.05

0.04

0.03

0.02
0.0131
0.0107
0.0046
0.0115
1.6150
0.1884
0.1091
0.0480
0.0268
0.0353
0.0198
0.0105

0.2694
0.0286
0.0542

0.1104
0.0523
0.0780
0.0153
0.0168
0.0216
0.0061
0.0000
0.0635
0.0135
0.0183
0.0308
0.0199
0.0161
0.0362
0.0875
0.0933
0.0055
0.0047
0.0091
0.0688
0.0686
0.0216
0.01

0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ There has been an improvement observed in the value of this KPI in Chennai, Kochi,
UP, L&T (Hyderabad) and Jaipur Metro due to greater increase in their Passenger
Journey as compared to passenger hours delay, in FY 2021-22 as compared to
previous FY, as passenger services were deficiently affected and operated for lesser
number of days in FY 2020-21 due to nationwide imposition of COVID-19 lockdown
and restrictions.

44 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 20A. Passenger On-Time Performance (Passenger journey on
Time/ Passenger Journey) (FY 2021-22)

Passenger On-Time performance (Passenger Journey on time/

Passenger Journey)

100

90

80
Percentage Values

70

60

50

40

30

20
99.9787

99.9631

99.9527

99.9375

99.9300

99.9249

99.9108

99.8764

99.7888

99.6753
10

0
UP (Lko) Kochi DMRC Gujarat Noida Bangalore Jaipur Chennai L&T Nagpur

[O.20] Passenger Journey on time

Formula: [O.4]Passenger Journey
Significance: This KPI is the first to measure the consistency of customer service (though not the length of delay)
as it affects passengers.
The greater the value for this KPI, the better it would be.
Explanation: - Passenger journey on time means Number of passenger journeys where passengers are NOT
subjected to a delay to the train service of 5 minutes or more due to any reason (including external factors).
Passenger Journey is a total number of boarding/s a passenger carried out while travelling from origin station to
destination station of same metro network.

➢ Passenger journey on time means Number of passenger journeys where passengers

are NOT subjected to a delay to the train service of 5 minutes or more, due to any
reason (including external factors). This KPI is the first to measure the consistency of
customer service (though not the length of delay) as it affects passengers.
➢ All the members reported their performance higher than 99% for this parameter.

45 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 20B. Comparative Passenger On-Time Performance (Passenger
journey on Time/ Passenger Journey) for FY 2021-22, 2020-21,
2019-20 & 2018-19

Passenger on time performance (Passenger Journey on time/

Passenger Journey

100

90

80

70
Percentage Values

60

50

40

30

20
99.932
99.944
99.972
99.953
99.334
99.620
99.694
99.876
99.926
99.721
99.895
99.963

99.802
99.938

99.841
99.900
99.675
99.948
99.934
99.947
99.979
99.955
99.750
99.948
99.930
99.892
99.881
99.965
99.925
99.514
99.300
99.726
99.789
99.995
99.964
99.824
99.911
10
100

0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ It has been observed that all the Member metros have maintained their Passenger
on time performance above 99% for the consecutive FYs.

46 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 21A. Train On-Time Performance (Scheduled Train trips Run on
Time) (Scheduled train trips on time/ Scheduled train trips) (FY
2021-22)

Train On-Time Performance (Scheduled Train trips Run on

Time) (Scheduled train trips on time/ Schedule trains trips )
100

90

80

70
Percentage Value

60

50

40

30

20
99.95

99.95

99.91

99.90

99.90

99.89

99.88

99.82

99.75

99.59
10

0
Kochi UP (Lko) Gujarat Jaipur Bangalore DMRC Noida L&T Chennai Nagpur

[O.6b] SCHEDULED TRAIN TRIPS RUN ON TIME

Formula:
[O.6a(i)] TOTAL NO.OF SCHEDULED TRAIN TRIPS
X 100
Significance: It shows the percentage of trips which were scheduled to be operated and ran on time (within 5
minutes threshold)
The greater the value of the given KPI, the better performance it shows for the given Metro.

Explanation: - Scheduled Train Trips run on time are no. of trains /trips which were operated and were not subject
to a delay of 5 min or more. No of scheduled train trips is total no of trains/trips Scheduled to be operated from
origin to destination

➢ This KPI shows the percentage of scheduled train trips operated on time
(considering 5 min delay threshold) from total scheduled train trips.
➢ All the member metros have reported their scheduled train trips operated on
time per total number of scheduled train trips, to be more than 99%.

47 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 21B. Comparative Train On-Time Performance (Scheduled Train
trips Run on Time) (Scheduled train trips on time/ Schedule train
trips) for FY 2021-22, 2020-21, FY 2019-20 & 2018-19

Train On-Time Performance (Scheduled Train trips Run on Time)

100
(Scheduled train trips on time/ Schedule trains trips )

90

80

70
Percentage Values

2018-19

60
2019-20

50 2020-21

40 2021-22

30

20

10
99.87
99.87
99.93
99.89
99.26
99.51
99.40
99.75
99.83
99.68
99.83
99.95

99.55
99.95
99.91

97.71
99.63
99.59
99.95
99.93
99.80
99.95
99.79
99.62
99.94
99.88
99.79
99.92
99.94
99.90
99.27
98.83
99.49
99.82
99.80
99.55
99.79
99.90
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ It has been observed that most of the Member metros have maintained their Train
on-time performance above 99% for the consecutive FYs.

48 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 22A. Train On-Time Performance (Actual Train trips Run on
Time) (Actual train trips on time / Actual train trips) (5 mins or
more) (FY 2021-22)

Higher value is better

Train On-Time Performance (Actual Train trips Run on Time)
(Actual train trips on time / Actual trains trips) (5 mins or
more)
100

90

80

70
Percentage Value

60

50

40

30

20
99.9787

99.9631

99.9527

99.9375

99.9300

99.9290

99.9108

99.8764

99.7888

99.6753
10

0
UP (Lko) Kochi DMRC Gujarat Noida Bangalore Jaipur Chennai L&T Nagpur

[O.6c] NUMBER OF ACTUAL TRAIN TRIPS OPERATED ON TIME

Formula:
[O.6a] TOTAL ACTUAL TRAINS TRIPS
X 100
Significance: It shows the percentage of trips which were actually operated and ran on time (within 5 minutes
threshold).
The greater the value of the given KPI, the better it would be.
Explanation: - Actual Train tips run on time are no of trains/trips which were operated and were not subject to a
delay of 5 min or more. No of actual train trips are total no of trains/trips operated from origin to destination.

➢ This KPI shows the percentage of train trips actually operated on time (considering
5 mins or more delay threshold value) from total actual trips operated. It is
calculated, in order to take out the effect of cancellations.
➢ All other member metros have reported their performance higher than 99% for this
parameter.

49 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 22B. Comparative Train On-Time Performance (Actual Train trips
Run on Time) (Actual train trips on time / Actual train trips) (5
mins or more) for FY 2021-22, 2020-21, 2019-20 & 2018-19

Train On-Time Performance (Actual Trains trips Run on Time)

(Actual train trips on time / Actual trains trips) (5 mins or more)
100

90

80

70
Percentage Value

60

50

40

30

20

10
99.93
99.94
99.97
99.95
99.33
99.65
99.69
99.88
99.93
99.75
99.89
99.96

99.77
99.94

99.32
99.90
99.68
99.95
99.93
99.95
99.98
99.95
99.76
99.95
99.93
99.89
99.95
99.97
99.93
99.37
99.03
99.73
99.79
99.92
99.86
99.82
99.91
100

0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ It has been observed that all the Member metros have maintained their Train
on-time performance above 99% for the consecutive FYs.

50 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 23A. Train Delay (Hours of Train Delay/ 1000 Train Hours
Operated) (FY 2021-22)

Lesser value is better

Train Delay (Hours of Train Delay/ 1000 Train Hours Operated)
0.4887
0.20
0.3247

0.18

0.16

0.14

0.12
Hours of train delay

0.10

0.08

0.06

0.04
0.0237

0.0250

0.0369

0.0416

0.0467

0.1020

0.1507

0.1856

0.3247

0.4887
0.02

0.00
UP (Lko) L&T Kochi DMRC Noida Jaipur Bangalore Chennai Nagpur Gujarat

[O.9] Total train hours delay

Formula:
[O.8a] 1000 Total Actual Train hours
Significance: This KPI measures the amount of train delay for trains that were operated, taking into account both
the frequency and the severity of delays. Because it recognizes severity, it is a more customer-oriented indicator
of the punctuality of the trains than simply trains on time.
The lesser the value of the given KPI, the better it would be.

Explanation: - Total train hours delay is the sum of all train delay time over the year for trains delayed by 5 or
more minutes. Train hours actual is all train hours which were actually operated in revenue service (both UTO &
non-UTO modes).

➢ UP Metro reported the best value for this KPI due to their lowest train hours delay
per actual train hours.
➢ L&T (Hyderabad) Metro reported the second-best value for this KPI as compared to
other members.
➢ Gujarat Metro reported the highest train hours delay per actual train hours.
➢ Nagpur Metro also reported higher value for this KPI among the members.

51 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 23B. Comparative Train Delay (Hours of Train Delay/ 1000 Train
Hours Operated) for FY 2021-22, 2020-21, 2019-20 & 2018-19

Train Delay (Hours of Train Delay/ 1000 Train Hours Operated)

0.79 0.71
0.45 1.6 0.49 12.71

0.405

0.36

0.315
Hours of train delay

0.27

0.225

0.18

0.135

0.09
12.7104
0.0421
0.0393
0.0160
0.0416
0.7866
0.7116
0.4476
0.1856
0.1055
0.1250
0.0666
0.0369

1.6255
0.2532
0.4887

0.3710
0.1878
0.3247
0.0756
0.0574
0.0817
0.0237

0.1742
0.0342
0.0467
0.1288
0.0826
0.0651
0.1507
0.3438
0.2537
0.0252
0.0250
0.0473
0.3633
0.3194
0.1020
0.045

0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ There has been improvement observed in the value of this KPI in Chennai, Kochi, UP,
L&T (Hyderabad) and Jaipur Metro due to lesser increase in Train hours delay as
compared to Train Hours operated in FY 2021-22 as compared to previous FY.

52 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 24A. % Stations with Step-Free Access (No. of step free access
stations/ Total No. of stations) (FY 2021-22)

% Stations with Step-Free Access (No. of step free access

stations/ Total No. of stations)
100

90

80

70
Percentage Value

60

50

40

30

20

10
100
100

100

100

100

100

100

100

100

100
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

[O.2c] STATIONS WITH STEP FREE ACCESS

Formula:
[O.2b] STATIONS SERVED BY LINE
X 100
Significance: It shows Step Free Access facility for differently abled passenger from street level to platform level.
The greater the value of the given KPI, the better it shows the Step-Free Access of the given Metro.

Explanation: - Stations served by metro with step free access from street to platform. Station served by line is
the total no of stations served by metro organization.

➢ This KPI shows the percentage of total number of stations that have step-free access
from street level to platform level for differently abled passengers.
➢ All member metros have provided 100% stations with step free access facility
through ramps, elevators.

53 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 24B. Comparative % Stations with Step-Free Access (No. of step
free access stations/ Total No. of stations) for FY 2021-22, 2020-
21, 2019-20 & 2018-19

% Stations with Step-Free Access (No. of step free access stations/

Total No. of stations
100

90

80
Percentage Value

70

60

50

40

30

20

10 100

100
100
100
100
100
100
100
100
100
100
100
100
100

100
100
100

100
100
100
100
100
100
100
100
100
100
100
100
100
100
100

100
100
100
100
100
100
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ It has been observed that all the member metros have maintained all their stations,
with step-free access from street level to platform level for differently abled
passengers since their inception to till date.

54 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 25A. Percentage of Cars Available in Peak Hour (FY 2021-22)

Percentage of Cars Available in Peak Hour

Higher value is better

100

90

80

70
Percentage Value

60

50

40

30

20
100.00

100.00

96.49

89.47

89.38

84.00

82.50

80.77

70.00

39.43
10

0
Kochi Nagpur L&T Noida DMRC Bangalore UP (Lko) Chennai Jaipur Gujarat

[O.23(ii)] FLEET(CARS WHICH ARE AVAILABLE FOR SERVICE IN PEAK)

Formula:
[O.23] FLEET (TOTAL NUMBER OF CARS)
X100
Significance: It measures the availability of the metro’s fleet for operations. It helps in evaluation of the
performance of the rolling stock maintenance division
The greater the value of the given KPI, the better it shows the Availability of the Cars in Peak Hours.

Explanation: - Cars Available in peak hour are the no. of cars available for use in the weekday peak hour. Total
no. of cars is cars owned/leased which are fit for operation in pass services.

➢ This KPI measures the availability of the metro’s fleet for operations. It aims to
evaluate the performance of the Rolling Stock maintenance function.
➢ Kochi and Nagpur Metro have reported 100% availability of cars for service in peak
hours and minor maintenance is carried out at night time, if required.
➢ Gujarat Metro reported lowest value for this KPI as compared to other members as
they operated revenue service for 6.15 km of network length at low frequency,
irrespective of the cars availability.

55 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
25B. Comparative Percentage of Cars Available in Peak Hour for FY
2021-22, 2020-21, 2019-20 & 2018-19

Percentage of Cars Available in Peak Hour

100

90

80

70
Percentage Value

60
2018-19

50 2019-20
2020-21
40
2021-22
30

20
100.00
100.00
100.00

100.00

100.00

100.00

10
90.90
91.12
90.26
89.38
95.00
90.24
86.46
80.77
93.75

51.52
39.43

92.31
84.62

87.50
95.83
90.00
82.50
76.47
72.22
89.47
88.17
86.42
86.00
84.00
90.48
94.74
94.74
96.49
70.00
70.00
70.00
70.00
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ There has been an increase observed in percentage of Cars available in peak hour in
Nagpur and L&T (Hyderabad) Metro in FY 2021-22 as compared to previous FY.
➢ In Kochi and Jaipur Metro, percentage of cars available in peak hour have remained
same in FY 2021-22 as compared to previous FY.
➢ Gujarat Metro reported that they operated revenue service for 6.15 km of network
length at low frequency, irrespective of the cars availability in FY 2021-22 as
compared to previous FY.

56 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 26A. Percentage of Cars Used in Peak Hour (FY 2021-22)

Percentage of Cars Used in Peak Hour

100

90

80

70
Percentage Value

60

50

40

30

20

10
92.98

88.35

82.00

75.00

71.43

66.89

66.67

60.00

52.63

25.14
0
L&T DMRC Bangalore Chennai Nagpur UP (Lko) Kochi Jaipur Noida Gujarat

[O.23(i)] FLEET(CARS IN USE IN PEAK HOURS)

Formula:
[O.23] FLEET (TOTAL NUMBER OF CARS)
X100
Significance: It measures the availability of the metro’s fleet for operations and evaluating the performance of
the rolling stock maintenance division.
The greater the value of the given KPI, the better it would be.

Explanation: - Cars used in peak hour are the no. of cars have used on the weekday peak hour. Total no. of cars
is cars owned/leased which are fit for operation in pass services.

➢ This KPI shows the percentage of total metro’s fleet used in passenger service,
during the peak hours.
➢ L&T Metro reported the highest percentage of Cars used in peak hour, among the
member metros.
➢ Gujarat Metro reported lowest value for this KPI as compared to other members as
they operated revenue service for 6.15 km of network length, at low frequency
irrespective of the cars availability.

57 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 26B. Comparative Percentage of Cars Used in Peak Hour for FY
2021-22, 2020-21, 2019-20 & 2018-19

Percentage of Cars Used in Peak Hour

100

90 2018-19
2019-20
80
2020-21
70 2021-22
Percentage Value

60

50

40

30

20
100.00

10
89.14
89.25
89.04
88.35
87.50
87.80
67.62
75.00
68.75
66.67
66.67
66.67

47.39
25.14

92.31
76.92
71.43
83.61
93.06
85.00
66.89
52.94
72.22
70.72
52.63
84.38
75.72
82.00
82.00
69.05
71.93
89.47
92.98
60.00
60.00
60.00
60.00
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ There has been an increase observed in percentage of cars used in peak hour in
Chennai and L&T (Hyderabad) Metro in FY 2021-22 from previous FY.
➢ Percentage of Cars used in peak hour remained same in Kochi, Bangalore and Jaipur
Metro in FY 2021-22 from previous FY.
➢ Gujarat Metro reported decrease in the value of this KPI in FY 2021-22 as compared
to last FY as they operated revenue service for 6.15 km of network length, at low
frequency irrespective of the cars availability.
➢ In Noida Metro, there is decrease observed in percentage of cars used in peak hour
due to increase in headway in FY 21-22 than previous FY and requirement of one less
rake due to station skip in peak hours.

58 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
% OF CAR AVAILABLE VS % OF CAR USED IN PEAK HOURS (FY 2021-
22)
% OF CAR AVAILABLE VS % OF CAR USED IN PEAK HOURS (2021-22)
100.00 100.00
100 96.49
92.98 % car available % car used
89.47 89.38
84.00 82.50
88.35 80.77
80
82.00
70.00
75.00
71.43
66.67 66.89
60
60.00

52.63
39.43
40

20 25.14

0
Kochi Nagpur L&T Noida DMRC Bangalore UP (Lko) Chennai Jaipur Gujarat
(Maha)

➢ The difference between available cars and used cars shows the hot standby trains
during peak hours. Ideally 2-3% cars/ trains should be kept as hot standby.
Approximately 90% of cars should be available for use in peak hours so that 10% cars
may be available for maintenance.
➢ Kochi Metro operated 66.67% of fleets during peak hours though having 100%
available fleets according to different timetables, depending on ridership variation.
➢ Noida Metro operated 52.63% of fleets during peak hours though having 89.47%
available fleets.
➢ Gujarat Metro reported the lowest fleets operated during peak hours as they
operated revenue service for 6.15km network length at low frequency, irrespective
of the cars availability.

59 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 27A. Escalator Availability (FY 2021-22)

Higher value is better

Escalator Availability
100.00%

90.00%

80.00%

70.00%
Percentage Value

60.00%

50.00%

40.00%

30.00%

20.00%
99.996%

99.990%

99.990%

99.990%

99.990%

99.980%

99.955%

99.780%

95.590%

95.000%
10.00%

0.00%
DMRC Jaipur L&T Kochi Nagpur Bangalore UP (Lko) Chennai Noida Gujarat

[Scheduled working time (in hours)– Down Time( inhours)]

Formula:
[Scheduled working time (in hours)]
Significance: Total time passenger service escalators and travellators were available for service as a proportion
of the maximum time of service
The greater the value of the given KPI, the better it would be.

Explanation: - The given parameter tells us the proportion of total service time that escalators and travellators
were available for use.

➢ This KPI shows the level of availability of escalator and travellators for passengers.
This also reflects the performance of the concerned maintenance wing.
➢ Most of the member metros have reported high level of availability of Escalators for
their commuters i.e. more than 99%.
➢ Gujarat and Noida Metro reported lower Escalator availability as compared to other
member metros.

60 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 27B. Comparative Escalator Availability for FY 2021-22, 2020-21,
2019-20 & 2018-19

100%
Escalator Availability

90%

80%

70%
Percentage Value

60% 2018-19

2019-20
50%
2020-21

40% 2021-22

30%

20%
100.000%
100.000%

100.000%

100.000%
99.863%
99.837%
99.999%
99.996%
99.130%
98.023%
99.129%
99.780%
99.990%
99.990%
99.980%
99.990%

95.000%

99.850%
99.880%
99.990%
99.100%
99.833%
99.906%
99.955%
99.446%
99.515%
99.712%
95.590%

99.960%
99.970%
99.980%
99.988%
99.990%
99.990%
99.990%
99.990%
99.980%
99.990%
10%

0%
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ There has been an improvement in the Escalator availability for passengers in

Chennai, Kochi, Nagpur, UP and Bangalore Metro in FY 2021-22 from previous FY.
➢ It seems that L&T (Hyderabad) Metro has maintained similar performance for this
KPI in FY 2021-22 as compared to previous FY.
➢ In Gujarat and Noida Metro, there is significant decrease observed in the value of
this KPI in FY 2021-22 as compared to FY 2020-21.

61 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 28A. Elevator Availability (FY 2021-22)

Higher value is better

Elevator Availability
100%

90%

80%

70%

60%
Percentage Value

50%

40%

30%

20%
99.9995%

99.9900%

99.9800%

99.9800%

99.9560%

99.7700%

99.4700%

99.0000%

97.0000%

96.9500%
10%

0%
DMRC Nagpur L&T Kochi UP (Lko) Chennai Jaipur Bangalore Gujarat Noida

[Scheduled working time (in hours)– Down time (in hours)]

Formula:
[Scheduled working time (in hours)]
Significance: Total time passenger service elevators were available for service as a proportion of the maximum
time of service
The greater the value of the given KPI, the better it would be.

Explanation: - The given parameter tells us the proportion of total service time that elevators were available for
use.

➢ This KPI shows the level of availability of Elevators for passengers by each metro.
This also reflects the performance of the concerned maintenance wing.
➢ DMRC has reported highest level of availability of Elevators for their commuters.
➢ Most of the member metros reported more than 99% availability of Elevators for
their commuters.
➢ Noida and Gujarat Metro reported lower Elevator availability as compared to
member metros.
62 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 28B. Comparative Elevator Availability for FY 2021-22, 2020-21,
2019-20 & 2018-19

Elevator Availability
100%

90%

80%

70%
Percentage Value

60%

50%

40%

30%

20%
100.0000%
100.0000%
98.2950%

99.3262%
99.8892%
99.8811%
99.9991%
99.9995%
99.3400%
99.1286%
99.7700%
99.9900%
99.9900%
99.9700%
99.9800%

97.0000%

99.6200%
99.4300%
99.9900%
99.9000%
99.8984%
99.9006%
99.9560%
99.4418%
97.8858%
96.9500%
99.9900%
99.7500%
99.9700%
99.0000%
99.9867%
99.9908%
99.9900%
99.9800%
97.6800%
99.9100%
99.8500%
99.4700%
10%

0%
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ There has been an improvement in the Elevator availability for passengers in DMRC,
Chennai, Kochi, Nagpur and UP Metro in FY 2021-22 from previous FY.
➢ In Gujarat and Noida Metro, there is decrease observed in the value of this KPI in FY
2021-22 as compared to FY 2020-21.

63 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 29A. Million Car Kms Between Incidents Causing a Delay ≥ 59
Seconds to Service (Reliability) (FY 2021-22)

Higher value is better

Million Car Kms Between Incidents Causing a Delay ≥ 59
Seconds to Service (Million Car Kms)
0.30 0.721 0.411

0.25

0.20
Million Car Kms

0.15

0.10

0.05
0.721

0.411

0.284

0.209

0.201

0.139

0.058

0.052

0.009

0.008
0.00
DMRC Kochi Noida Bangalore UP (Lko) Jaipur L&T Chennai Nagpur Gujarat

[O.7c] CAR KM:ACTUAL, RE VENUE OPERATING

Formula:
[O.14_59s]Total number of incidents per year (59 SECONDS OR MORE)
Significance: It shows the Reliability of train services & measures maintenance performance
The greater the value of the given KPI, the better it would be.
Explanation: - Car KM: Actual KM travelled by the cars in revenue generation. It excludes Kms travelled during
testing, depot movements, and empty movement. Total Incidents is the sum of all incidents resulting in a delay
to train service ≥ 59 Seconds or more
➢ This KPI measures the reliability in terms of the distance travelled by car between
incidents that cause 59 secs. or more delay in service, due to any cause (known as
Mean Distance Between Failures or MDBF).
➢ DMRC reported the best value for this KPI as they have highest million car kms
between incidents causing 59 secs or more delay to service, despite of being the
oldest among the member metros.
➢ Kochi Metro reported the second-best value for distance travelled by car between
incidents that cause 59 secs. or more delay in service.
➢ Gujarat Metro reported the lowest value for this KPI due to very low Car Kms and
incidents mainly occurred related to Signalling system, which started in FY 2021-22
only and previously they operated in cutout mode.
➢ Nagpur Metro reported the second lowest value for this KPI as they also have low
Car Kms (second after Gujarat Metro) and higher number of incidents mainly
occurred related to Signalling system.
64 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 29B. Comparative Million Car Kms Between Incidents Causing a
Delay ≥ 59 Seconds to Service (Reliability) for FY 2021-22, 2020-
21, 2019-20 & 2018-19

Million Car Kms Between Incidents Causing a Delay ≥ 59 Seconds to

Service (Million Car Kms)
0.40 0.68 0.72
0.41

0.35

2018-19
0.30
Million Car Kms

2019-20
0.25
2020-21

0.20 2021-22

0.15

0.10

0.05
0.348
0.378
0.684
0.721
0.050
0.077
0.048
0.052
0.111
0.123
0.228
0.411

0.034
0.034
0.008

0.008
0.016
0.009
0.041
0.165
0.143
0.201
0.056
0.084
0.331
0.284
0.027
0.069
0.379
0.209
0.163
0.024
0.026
0.058
0.046
0.050
0.062
0.139
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, it has been observed that in DMRC, Chennai, Kochi, UP, L&T
(Hyderabad) and Jaipur Metro, there has been an improvement in the value of this
KPI due to more increase in Revenue Car Kms as compared to incidents that cause
59 secs. or more delay in service.
➢ It has been observed that Gujarat, Nagpur, Noida and Bangalore Metro reported
more increase in number of incidents as compared to their increase in Car Kms in FY
2021-22 from previous FY. The incidents were caused mainly due to Signalling
system, that cause 59 secs. or more delay in service.

65 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 30A. Million Car Kms Between Incidents Causing a Delay ≥ 5
Minutes to Service (FY 2021-22)

Million Car Kms Between Incidents Causing a Delay ≥ 5

Higher value is better

Minutes to Service (Million Car Kms)
0.70 2.21

0.60

0.50
Million Car Kms

0.40

0.30

0.20
2.211

0.653

0.648

0.482

0.478

0.452

0.264

0.254

0.030

0.012
0.10

0.00
DMRC UP (Lko) Bangalore Noida L&T Kochi Jaipur Chennai Gujarat Nagpur

[O.7c] CARKM:ACTUAL, RE VENUE OPERATING

Formula:
[O.14_5m] Total number of incidents per year (5 MINS OR MORE)
Significance: It shows the Reliability of train services & measures maintenance performance
The greater the value of the given KPI, the better it would be.
Explanation: - Car KM: Actual KM travelled by the cars
in revenue generation. It excludes Kms travelled during testing, depot movements, and empty movement. Total
Incidents is the sum of all incidents resulting in a delay to train service ≥ 5 or more.

➢ This KPI measures the reliability in terms of the distance travelled by car between
incidents that cause 5 mins. or more of delay in service due to any cause (known as
Mean Distance Between Failures or MDBF).
➢ DMRC reported the best value for this KPI as they have highest million car kms
between incidents causing 5 mins. or more delay to service, despite of being the
oldest among the member metros.
➢ UP Metro reported the second-best value for distance travelled by car between
incidents that cause 5 mins. or more delay in service.
➢ Nagpur Metro reported the lowest value for this KPI due to their second lowest Car
Kms (after Gujarat Metro) and higher number of incidents related to Signalling
system occurred.
➢ Gujarat Metro reported the second lowest value for this KPI due to very low Car Kms
and incidents mainly related to Signalling system occurred, which started in FY 2021-
22 only before which, they operated in cut-out mode.
66 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 30B. Comparative Million Car Kms Between Incidents Causing a
Delay ≥ 5 Minutes to Service for FY 2021-22, 2020-21, 2019-20 &
2018-19

Million Car Kms Between Incidents Causing a Delay ≥ 5 Minutes to

Service (Million Car Kms)
2.72 2.21
1.50

1.35

1.20
Million Car Kms

1.05

0.90

0.75

0.60

0.45

0.30

0.15
1.25
1.43
2.72
2.21
0.05
0.11
0.10
0.25
0.28
0.17
0.49
0.45

0.03
0.05
0.03

0.05
0.02
0.01
0.09
0.32
0.24
0.65
0.06
0.16
0.43
0.48
0.21
0.37
1.17
0.65
0.40
0.04
0.66
0.48
0.08
0.05
0.09
0.26
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ It has been observed that in Chennai, UP, Noida and Jaipur Metro, there has been
an improvement in the Car Kms between incidents causing a delay of 5 minutes or
more in service, in FY 2021-22 as compared to previous FY.
➢ Kochi Metro reported greater increase in number of incidents mostly related to
Rolling Stock, causing a delay of 5 minutes or more in service, as compared to their
increase in Car Kms in FY 2021-22 from previous FY.
➢ Bangalore and L&T (Hyderabad) Metro reported greater increase in number of
incidents mostly related to Rolling Stock and Signalling system, causing a delay of 5
minutes or more in service, as compared to their increase in Car Kms in FY 2021-22
from previous FY.

67 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 31A. Million Car Kms Between Incidents Causing a Delay ≥ 15
Minutes to Service (FY 2021-22)
Million Car Kms Between Incidents Causing a Delay ≥ 15 Minutes to Service
Zero incidents (Million Car Kms)
reported which 19.31
5.00 cause 15 min or

Higher value is better

4.50 more delay

4.00

3.50
Million Car Kms

3.00

2.50

2.00

1.50

1.00
19.31

4.80

2.65

2.64

0.80

0.75

0.30

0.06
0.50

0.00
L&T UP (Lko) DMRC Bangalore Chennai Jaipur Noida Kochi Gujarat Nagpur

[O.7c] CARKM:ACTUAL, RE VENUE OPERATING

Formula:
[O.14_15m] Total number of incidents per year (15 MINS OR MORE)
Significance: It shows Reliability of train services & measures maintenance performance
The greater the value of the given KPI, the better it would be.
Explanation: - Car KM: Actual KM travelled by the cars in revenue generation. It excludes Kms travelled during
testing, depot movements, and empty movement. Total Incidents is the sum of all incidents resulting in a delay
to train service ≥ 15 or more
➢ This KPI measures the reliability in terms of the distance travelled by car between
incidents that cause 15 mins. or more of delay in service, due to any cause (known
as Mean Distance Between Failures or MDBF).
➢ A pseudo value has been assigned to member metros who reported zero incidents
that cause delay of 15 mins or more in service, to show their better performance as
compared to other member metros.
➢ L&T (Hyderabad) Metro reported zero incidents that cause delay of 15 mins or more
in service. They reported that the tracking of maintenance activities through Asset
Management System helps in moving towards predictive maintenance regime and
for each system failure, management plans & SOPs are available.
➢ UP Metro also reported zero incidents that cause delay of 15 mins or more in service.
They reported that continuous works to update the troubleshooting manual is
carried out and Troubleshooting training for concerned staff is conducted
periodically.
68 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 ➢ DMRC also reported higher value for this KPI among the member metros despite of
having huge network length and being oldest among the member metros.
➢ Nagpur Metro reported the lowest value for this KPI among the member metros due
to second lowest Car Kms (after Gujarat Metro) and higher number of incidents
related to Signalling system occurred.
➢ Gujarat Metro reported second lowest value for this KPI among the members due
to very low Car Kms among the members.

69 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 31B. Comparative Million Car Kms Between Incidents Causing a
Delay ≥ 15 Minutes to Service for FY 2021-22, 2020-21, 2019-20
& 2018-19

Million Car Kms Between Incidents Causing a Delay ≥ 15 Minutes to

29 59 Service (Million Car Kms)
18.00 19
19
In FY 21-22, UP Metro and
16.00 L&T (Hybd.) Metro
reported Zero incidents
14.00 which cause 15 min or
more delay in service
whereas in FY 20-21,
Million Car Kms

12.00
Gujarat Metro reported
Zero incidents for same.
10.00

8.00 2018-19
2019-20
6.00 2020-21
2021-22
4.00

2.00
29.20
16.97
58.85
19.31

19.06
12.89
0.59
2.63
1.54
2.65
0.89
0.95
0.74
0.75

0.03
0.30

0.68
0.05
0.06
0.55
1.79
2.10

0.11
0.26
2.15
0.80
6.91

4.80
1.02
0.41
2.96

0.77
0.10
1.56
0.00 2.64
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, UP Metro and L&T (Hyderabad) Metro reported Zero incidents which
cause 15 min or more delay in service.
➢ In FY 2020-21, Gujarat Metro had reported zero incidents that cause delay of 15mins
or more in service for FY 2020-21.
➢ There has been an improvement observed in the value of this KPI in Chennai, Kochi,
and Jaipur Metro in FY 2021-22 as compared to previous FY.

70 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 32A. Million Train Kms Between Incidents Causing a Delay ≥ 59
Seconds to Service (FY 2021-22)

Million Train Kms Between Incidents Causing a Delay ≥ 59

Seconds to Service (Million Train Kms)
0.14
0.080 0.11

0.070

Higher value is better

0.060
Million Train Kms

0.050

0.040

0.030

0.020
0.1369

0.1073

0.0709

0.0502

0.0348

0.0347

0.0192

0.0129

0.0029

0.0028
0.010

0.000
Kochi DMRC Noida UP (Lko) Bangalore Jaipur L&T Chennai Nagpur Gujarat

[O.7a] TRAIN KM:ACTUAL, RE VENUE OPERATING

Formula:[O. 14_59s]
Total number of incidents per year (59 SECONDS OR MORE)
Significance: It shows the Reliability of train services & measures maintenance performance
The greater the value of the given KPI, the better it would be.
Explanation: - TRAIN KM: Actual KM travelled by the train in revenue generation. It excludes Kms travelled during
testing, depot movements, and empty movement. Total Incidents is the sum of all incidents resulting in a delay
to train service ≥ 59 seconds or more

➢ This KPI measures the reliability in terms of the distance travelled by train between
incidents that cause 59 secs or more of delay in service due to any cause (known as
Mean Distance Between Failures or MDBF).
➢ Kochi Metro reported the best value for distance travelled by train between
incidents that cause 59 secs. or more delay in service, among the member metros.
➢ DMRC reported the second-best value for this KPI despite being the oldest among
the member metros.
➢ Gujarat Metro reported the lowest value for this KPI due to very low Train Kms and
incidents occurred mainly related to Signalling system, which started in FY 2021-22
only before which, they operated in cut-out mode.
➢ Nagpur Metro reported the second lowest value for this KPI as they also have low
Train Kms and higher number of incidents related to Signalling system occurred.

71 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 32B. Comparative Million Train Kms Between Incidents Causing
a Delay ≥ 59 Seconds to Service for FY 2021-22, 2020-21, 2019-20
& 2018-19

Million Train Kms Between Incidents Causing a Delay ≥ 59 Seconds

to Service (Million Train Kms
0.08 0.11 0.08 0.14
0.10 0.08
2018-19
0.07
2019-20

0.06 2020-21

2021-22
0.05
Million Car Kms

0.05

0.04

0.03

0.02

0.02

0.01
0.052
0.057
0.103
0.107
0.013
0.019
0.012
0.013
0.037
0.041
0.076
0.137

0.011
0.011
0.003

0.003
0.005
0.003
0.010
0.041
0.036
0.050
0.014
0.021
0.083
0.071
0.009
0.015
0.063
0.035
0.054
0.008
0.009
0.019
0.011
0.012
0.016
0.035
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, it has been observed that in DMRC, Chennai, Kochi, UP, L&T
(Hyderabad) and Jaipur Metro, there has been an improvement in the value of this
KPI due to more increase in actual Train Kms as compared to incidents that cause 59
secs. or more delay in service.
➢ It has been observed that Gujarat, Nagpur, Noida and Bangalore Metro reported
greater increase in number of incidents, mainly related to Signalling system, that
cause 59 secs. or more delay in service, as compared to their increase in actual Train
Kms in FY 2021-22 from previous FY.

72 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 33A. Million Train Kms Between Incidents Causing a Delay ≥ 5
Minutes to Service (FY 2021-22)

Million Train Kms Between Incidents Causing a Delay ≥ 5

Minutes to Service (Million Train Kms)

Higher value is better

0.329
0.18

0.15

0.13
Million Train Kms

0.10

0.08

0.05
0.329

0.163

0.159

0.151

0.121

0.108

0.066

0.064

0.010

0.004
0.03

0.00
DMRC UP (Lko) L&T Kochi Noida Bangalore Jaipur Chennai Gujarat Nagpur

[O.7a] TRAIN KM:ACTUAL, RE VENUE OPERATING

Formula:
[O.14_5m] Total number of incidents per year (5 MINS OR MORE)
Significance: It shows the Reliability of train services & measures maintenance performance
The greater the value of the given KPI, the better it would be.

Explanation: - TRAIN KM: Actual KM travelled by the train in revenue generation. It excludes KM’s travelled during
testing, depot movements, and empty movement. Total Incidents is the sum of all incidents resulting in a delay
to train service ≥ 5 or more
➢ This KPI measures the reliability in terms of the distance travelled by train between
incidents that cause 5 mins or more of delay in service due to any cause (known as
Mean Distance Between Failures or MDBF).
➢ DMRC reported the best value for this KPI as they have highest million train kms
between incidents causing 5 mins. or more delay to service, despite of being the
oldest among the member metros.
➢ UP Metro reported the second-best value for distance travelled by train between
incidents that cause 5 mins. or more delay in service.
➢ Nagpur Metro reported the lowest value for this KPI due to their low Train kms and
higher number of incidents related to Signalling system occurred.
➢ Gujarat Metro reported the second lowest value for this KPI due to very low Train
Kms and incidents mainly related to Signalling system which started in FY 2021-22
only.

73 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 33B. Comparative Million Train Kms Between Incidents Causing
a Delay ≥ 5 Minutes to Service for FY 2021-22, 2020-21, 2019-20 &
2018-19

Million Train Kms Between Incidents Causing a Delay ≥ 5 Minutes to

Service (Million Train Kms)
0.41
0.22 0.33
0.20

0.18
Million Train Kms

0.16

0.14
2018-19
0.12
2019-20
0.10
2020-21
0.08 2021-22
0.06

0.04

0.02
0.19
0.22
0.41
0.33
0.01
0.03
0.03
0.06
0.09
0.06
0.16
0.15

0.01
0.02
0.01

0.02
0.01
0.00
0.02
0.08
0.06
0.16
0.01
0.04
0.11
0.12
0.07
0.08
0.20
0.11
0.13
0.01
0.22
0.16
0.02
0.01
0.02
0.07
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, it has been observed that in Chennai, UP, Noida and Jaipur Metro ,
there has been an improvement in the Train Kms between incidents causing a delay
of 5 minutes or more in service, as compared to previous FY.
➢ It has been observed that DMRC, Gujarat and Nagpur Metro reported greater
increase in number of incidents mostly related to Signalling system, causing a delay
of 5 minutes or more in service, as compared to their increase in actual Train Kms in
FY 2021-22 from previous FY.
➢ Kochi Metro reported greater increase in number of incidents mostly related to
Rolling Stock, causing a delay of 5 minutes or more in service, as compared to their
increase in actual Train Kms in FY 2021-22 from previous FY.
➢ Bangalore and L&T (Hyderabad) Metro reported greater increase in number of
incidents mostly related to Rolling Stock and Signalling system, causing a delay of 5
minutes or more in service, as compared to their increase in actual Train Kms in FY
2021-22 from previous FY.

74 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 34A. Million Train Kms Between Incidents Causing a Delay ≥ 15
Minutes to Service (FY 2021-22)
Million Train Kms Between Incidents Causing a Delay ≥ 15 Minutes to Service
(Million Train Kms)
Zero incidents
causing 15 min 2.87
1.00
or more delay

0.75
Million Train Kms

0.50

0.25
2.874

0.800

0.663

0.659

0.251

0.201

0.098

0.019
0.00
L&T UP (Lko) DMRC Bangalore Chennai Jaipur Kochi Noida Gujarat Nagpur

[O.7a] TRAIN KM:ACTUAL,REVENUE OPERATING

Formula:
[O.14_15m] Total number of incidents per year (15 MINS OR MORE)
Significance: It shows the Reliability of train services & measures maintenance performance
The greater the value of the given KPI, the better it would be.
Explanation: - TRAIN KM: Actual KM travelled by the train in revenue generation. It excludes kms travelled during
testing, depot movements, and empty movement. Total Incidents is the sum of all incidents resulting in a delay
to train service ≥ 15 or more

➢ This KPI measures the reliability in terms of the distance travelled by train between
incidents that cause 15 mins or more of delay in service due to any cause (known as
Mean Distance Between Failures or MDBF).
➢ A pseudo value has been assigned to member metros, who reported zero incidents
that cause delay of 15 mins or more in service, to show their better performance as
compared to other member metros.
➢ L&T (Hyderabad) Metro reported zero incidents that cause delay of 15 mins or more
in service. They reported that the tracking of maintenance activities through Asset
Management System helps in moving towards predictive maintenance regime and
for each system failure, management plans & SOPs are available.
➢ UP Metro also reported zero incidents that cause delay of 15 mins or more in service.
They reported that continuous works to update the troubleshooting manual is

75 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 carried out and Troubleshooting training for concerned staff is conducted
periodically.
➢ DMRC also reported higher value for this KPI among the member metros despite of
having huge network length and oldest among the member metros.
➢ Nagpur Metro reported the lowest value for this KPI among the member metros due
to low Train Kms and higher number of incidents related to Signalling system
occurred.
➢ Gujarat Metro reported second lowest value for this KPI among the members due
to very low Train Kms among the members.

76 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 34B. Comparative Million Train Kms Between Incidents Causing
a Delay ≥ 15 Minutes to Service for FY 2021-22, 2020-21, 2019-20
& 2018-19

Million Train Kms Between Incidents Causing a Delay ≥ 15 Minutes

to Service (Million Train Kms)
4.40 In FY 21-22, UP
2.57
3.00 4.09 Metro and L&T
(Hybd.) Metro
reported Zero
incidents which
2.50 cause 15 min or
more delay whereas
in FY 20-21, Gujarat
Metro reported Zero
2.00
Million Train Kms

incidents for same.

1.50 2018-19
2019-20
2020-21
1.00
2021-22

0.50
4.399
2.575
8.855
2.874
0.146
0.657
0.385
0.663
0.296
0.315
0.247
0.251

0.011
0.098

0.228
0.018
0.019
0.137
0.447
0.525

0.028
0.065
0.538
0.201
2.260
4.094
2.148
0.800
0.341
0.137
0.986

0.192
0.025
0.390
0.659

0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, UP Metro and L&T (Hyderabad) Metro reported Zero incidents which
cause 15 min or more delay in service.
➢ In FY 2020-21, Gujarat Metro had reported zero incidents that cause delay of 15mins
or more in service for FY 2020-21.
➢ There has been an improvement observed in the value of this KPI in Chennai, Kochi,
and Jaipur Metro in FY 2021-22 as compared to previous FY.

77 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 35A. Total Detrainments / Million Train Kms (No. of
Detrainments) (FY 2021-22)

Lesser value is better

Total Detrainments / Million Train Kms (No. of Detrainments)
4.50
21.24
Total Detrainments/million Train Kms

4.00
3.50
3.00
2.50
2.00
1.50
1.00

21.24
0.00

0.51

1.25

1.38

1.66

1.92

2.66

2.90

4.31
0.50
0.00
Gujarat UP (Lko) Bangalore Nagpur Noida DMRC Kochi L&T Chennai Jaipur

[O.15] Total Detrainments

Formula:
[O.7a] TRAIN KM:ACTUAL,REVNUE OPERATING)
Significance: It shows the Reliability of train services & measures maintenance performance
The lesser the value of the given KPI, the better it would be.
Explanation: - Detrainments: Any unscheduled incident of evacuation of passengers from the train before
reaching its destination. TRAIN KM: Actual KM travelled by the train in revenue generation. It excludes KM’s
travelled during testing, depot movements, empty movement

➢ The KPI shows no. of detrainments per million actual train kms. It shows the reliability
of the train services & measures the maintenance performance.
➢ Gujarat Metro did not encounter even a single case of detrainment which resulted in
their best value for this KPI.
➢ UP Metro reported the second-best value for this KPI among the members.
➢ Jaipur Metro reported the highest value for this KPI due to lower actual train kms
(second after Gujarat Metro) and higher detrainments. They reported that after the
opening of Phase 1B, in the section from Chandpole to Badi Chaupar, there was train
operation in Twin single line in both directions from Chandpole to Badi Chaupar. But
in case of a failure of trackside signalling equipment, which made restricted Mode
train movement, single line working had to be suspended, that resulted in
Detrainments.
➢ Chennai Metro reported second highest value of this KPI as compared to other
members. They reported detrainments on account of RS and Signalling & Telecom
since the assets were idle during lock down periods (2020-21) and were effectively
utilized in 2021-22.
78 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 35B. Comparative Total Detrainments / Million Train Kms (No. of
Detrainments) for FY 2021-22, 2020-21, 2019-20 & 2018-19

Total Detrainments / Million Train Kms (No. of Detrainments)

5.50 23 21
10

5.00 Gujarat Metro has reported

nil detrainments for the three
4.50
consecutive FYs.
Total Detrainments/million Train Kms

4.00

3.50

3.00

2.50

2.00

1.50

1.00

0.50

23.08
21.24
2.32
1.98
1.47
1.92

1.48
9.89
5.19
4.31

5.40
4.23
4.06
2.66

0.00
0.00
0.00

0.00
2.76
1.38

3.13
1.49
1.27
0.51

0.00
2.73
0.93
1.66

1.99
1.95
1.40
1.25

4.00
3.14
3.55
2.90

3.48
1.71
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ Gujarat Metro has reported nil detrainments for the three consecutive FYs.
➢ There has been an improvement observed in the value of this KPI in Chennai, Kochi,
Nagpur, UP, Bangalore, L&T (Hyderabad) and Jaipur Metro in FY 2021-22 as
compared to previous FY.

79 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
36A. Overall Staff Productivity (Passenger Journey / Total Own Staff
hours+ Contractor hours) (FY 2021-22)

Overall Staff Productivity (Passenger Journey / Total Own

Higher value is better

Staff hours + Contractor hours)
16.28
8 14.06
Passenger Journey/Total own staff & contractor

5
hours

2
16.28

14.06

1
7.90

6.14

4.85

3.56

3.32

2.59

1.25

0.13
0
DMRC L&T Bangalore Chennai UP (Lko) Kochi Jaipur Nagpur Noida Gujarat

[O.4]Passenger Journey
Formula:
[O.12] [TOTAL (Own STAFF+CONTRATOR) HOURS]
Significance: It shows the Staff efficiency which is affected by the overall Staff strategy and the total Passenger
Boarding.
The greater the value of the given KPI, the better it would be.
Explanation: -Passenger Journey is a total number of boarding/s a passenger carried out while travelling from
origin station to destination station of same metro network. Total Own Staff Hours + Contractor Hours: Total
hours worked by full time, part time & temporary employee

➢ This KPI compares total labour input (Own staff hours and contractor staff hours)
with an important output - in this case, Passenger Journey. This KPI is highly affected
by the overall strategy for the use of labour as well as passenger demand (which also
depends on external factors like each city’s economic conditions). The effective use
of labour should be the aim for every metro.
➢ DMRC reported the best value for Overall Staff Productivity among the member
metros.
➢ L&T (Hyderabad) Metro reported the second-best value for this KPI as compared to
other member metros.
➢ Gujarat Metro reported the lowest value for this KPI as compared to other member
metros.
➢ Noida Metro also reported lower value for this KPI among the members.

80 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 36B. Comparative Overall Staff Productivity (Passenger Journey /
Total Own Staff hours+ Contractor hours) for FY 2021-22, 2020-21,
2019-20 & 2018-19

Overall Staff Productivity (Passenger Journey / Total Own Staff hours

31
+ Contractor hours)
28
14 16
Passenger Journey/Total own staff &

12

10
contractor hours

8 2018-19
2019-20

6 2020-21
2021-22

2
27.64
30.74
16.28

13.08
13.93

13.65
14.06
6.76

5.59
7.41
2.64
6.14
3.63
9.30
1.44
3.56

0.01
0.03
0.13

0.81
1.02
2.59
3.01
7.61
2.07
4.85
0.99
1.85
0.42
1.25

2.47
7.90
0.77
7.92

4.36
3.97
1.17
3.32

0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, all the member metros reported a significant increase in Passenger

Journey as compared to FY 2020-21, as passenger services were deficiently affected
and operated for lesser number of days in FY 2020-21 due to nationwide imposition
of COVID-19 lockdown and restrictions. Therefore, there has been an increase
observed in Overall Staff Productivity of all the member metros in FY 2021-22 as
compared to FY 2020-21.

81 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 37A. Overall Staff Productivity (Standardized Capacity Kms /
Total Own Staff hours + Contractor Staff Hours) (FY 2021-22)

Overall Staff Productivity (Standardized Capacity Kms /

Higher value is better

Total Own Staff + Contractor Staff Hours)
Standardized Capacity Kms / Total Own Staff +

600 1148.79

540
Contractor Staff Hours

480
420
360
300
240
180
1148.79

120
606.19

539.73

526.59

518.07

356.18

307.05

201.16

156.89

28.81
60
0
DMRC L&T UP (Lko) Bangalore Chennai Jaipur Kochi Noida Nagpur Gujarat

[O.13d] STANDARDIZED CAPACITY KMS (standing capacity normalised to 4 people per m²)
Formula:
[O.12] [TOTAL (Own STAFF+CONTRATOR Staff) HOURS]
Significance: It shows the Staff efficiency and a Common efficiency indicator because car km are seen as a key
driver that influences staff requirements.
The greater the value of the given KPI, the better it would be.
Explanation: - Car KM: Actual KM travelled by the cars in revenue generation. It excludes KM’s travelled during
testing, depot movements, and empty movement.
Total Own Staff Hours + Contractor Hours: Total hours worked by full time, part time & temporary employee
➢ This KPI compares total labour input (own staff hours and contractor staff hours)
with an important output - in this case, Standardized Capacity Kms. This KPI is highly
affected by the overall labour strategy and the amount of capacity generated (which
depends on car size, train length and frequency). The effective use of labour should
be the aim of every metro.
➢ DMRC reported the best value for Standardized Capacity Kms per Total Staff Hours
as compared to other member metros.
➢ L&T (Hyderabad) Metro reported the second-best value for this KPI among the
member metros.
➢ Gujarat Metro reported the lowest Standardized Capacity Kms per Total Staff Hours
as compared to other metros.
➢ Nagpur Metro also reported low value for this KPI among the members.

82 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 37B. Comparative Overall Staff Productivity (Standardized
Capacity Kms / Total Own Staff Hours + Contractor Staff Hours) for
FY 2021-22, 2020-21, 2019-20 & 2018-19

Overall Staff Productivity (Standardized Capacity Kms / Total Own

Staff + Contractor Staff Hours)
1159
700 1134 797
1149
Standardized Capacity Kms / Total Own Staff + Contractor Staff Hours

600

500

400 2018-19
2019-20
2020-21
300
2021-22

200

100
1159.01
1134.05
1148.79
619.21

562.90
615.03
348.59
518.07
236.99
539.96
206.93
307.05

122.63
110.18
156.89
465.81
796.49
400.10
539.73
255.51
346.70
167.53
201.16
208.98
291.31
307.53
526.59

497.46
413.54
606.19
327.78
317.77
240.00
356.18
12.51
28.81

68.78
0.82

0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, all the member metros reported a significant increase in Standardized

Capacity Kms as compared to FY 2020-21, as passenger services were deficiently
affected and operated for lesser number of days in FY 2020-21 due to nationwide
imposition of COVID-19 lockdown and restrictions. Therefore, there has been an
increase observed in Overall Staff Productivity i.e. Standardized Capacity Kms per
Total Staff hours, in all the member metros in FY 2021-22 as compared to FY 2020-
21.

83 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 38A. Overall Staff Productivity (Car Kms / Total Own Staff
Hours+ Contractor Staff Hours) (FY 2021-22)

Overall Staff Productivity (Car Kms / Total Own Staff hours+

Contractor Staff Hours)

Higher value is better

Car Kms / Total Own Staff hours+ Contractor Staff Hours

3.50 5.587

3.00

2.50

2.00

1.50

1.00

0.50
5.587

3.306

3.296

2.854

2.757

1.658

1.516

1.242

0.844

0.153
0.00
DMRC L&T UP (Lko) Chennai Bangalore Kochi Jaipur Noida Nagpur Gujarat

[O.7c] CAR KMS ACTUAL REVENUE OPERATING

Formula:
[O.12] [TOTAL (Own STAFF+CONTRATOR Staff) HOURS]
Significance: It shows the Staff efficiency and a Common efficiency indicator because car km are seen as a key
driver that influences staff requirements.
The greater the value of the given KPI, the better it would be.
Explanation: - Car KM: Actual KM travelled by the cars in revenue generation. It excludes Kms travelled during
testing, depot movements, and empty movement.
Total Own Staff Hours + Contractor Hours: Total hours worked by full time, part time & temporary employee
➢ This KPI compares total labour input (Own staff and contractor Staff hours) with an
important output - in this case, Car Kms. This is a common efficiency indicator
because car km is seen as a key driver (of many) that influences staff requirements
(especially in the Rolling Stock maintenance area). The effective use of labour should
be the aim for every metro.
➢ DMRC reported the best value for this KPI as compared to other member metros.
➢ L&T (Hyderabad) and UP Metro also reported better values for this KPI among the
members.
➢ Gujarat Metro reported the lowest Car Kms per Total Staff Hours as compared to
other metros.
➢ Nagpur Metro also reported lower value for this KPI among the members.

84 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 38B. Comparative Overall Staff Productivity (Car Kms / Total Own
Staff hours + Contractor Staff Hours) for FY 2021-22, 2020-21,
2019-20 & 2018-19

Overall Staff Productivity (Car Kms / (Total Own Staff + Contractor Staff
5.6 Hours)) (Car Kms)
5.5
4.50 5.6

4.00
Car Kms / Total Own Staff hours+ Contractor Staff Hours

3.50

3.00

2018-19
2.50
2019-20
2.00 2020-21
2021-22
1.50

1.00

0.50
5.616
5.498
3.386

3.101
3.389
1.921

1.284
2.916
1.118

0.004
0.066

0.661
0.592

2.491
4.259
2.443

1.348
1.830
1.034

1.094
1.525
1.610

0.188
2.713
2.297

1.395
1.352
1.021
5.58

2.85

1.66

0.15

0.84

3.30

1.24

2.76

3.31

1.52
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, all the member metros reported a significant increase in Car Kms as
compared to FY 2020-21, as passenger services were deficiently affected and
operated for lesser number of days in FY 2020-21 due to nationwide imposition of
COVID-19 lockdown and restrictions. Therefore, there has been an increase
observed in Overall Staff Productivity i.e. Car Kms per Total Staff hours, in all the
member metros in FY 2021-22 as compared to FY 2020-21.

85 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 39A. Train Driver Productivity (Non-UTO Lines) (Train hours/
Driver hours) (FY 2021-22)

Higher value is better

Train Driver Productivity (Non-UTO Lines) (Train hours/
Driver hours) This KPI measures driver
99.88%
70% utilization against train
hours. Drivers are one of
60% the key staff in metros.

50%
Train Driver Productivity

40%

30%

20%
99.88%

68.65%

65.14%

59.05%

55.27%

52.94%

52.04%

45.28%

37.19%

33.06%
10%

0%
Chennai L&T Kochi Jaipur Nagpur DMRC UP (Lko) Noida Bangalore Gujarat

[O.8a(i.ii)]TRAIN HOURS SCHEDULED(NON UTO)

Formula:
[O.10a(i)+ O.11a(i)]TRAIN DRIVER HOURS(REVENUE SERVICES OWN+Contractor))
Significance: It measures driver utilisation against train hours and is also the measure of ‘net’ driver productivity,
measuring the effectiveness with which driver time is used whilst at work rather than total driver time.
The greater the value of the given KPI, the better it would be.
Explanation: - Train Hours is the scheduled time for which each train is scheduled to be operated in revenue.
Driver Hour: Driver Hours (Non UTO) including associated activities and excluding hours to be worked for driving
engg. Vehicle etc.

➢ As Chennai Metro is paying only for train hours operated and not for manpower, the
details of number of train operators utilized by contractor for operating train hours,
is not accounted at Chennai Metro’s end, due to which their value for this KPI is
observed to be greater than 99.88%.
➢ L&T (Hyderabad) Metro also reported higher value for this KPI among the members.
➢ Gujarat Metro reported the lowest value for this KPI among the members.
➢ Bangalore Metro also reported low values for this KPI among the members.

86 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 39B. Comparative Train Driver Productivity (Non-UTO Lines)
(Train hours/ Driver hours) for FY 2021-22, 2020-21, 2019-20 &
2018-19

Train Driver Productivity (Non-UTO Lines) (Train hours/ Driver hours)

100%
80%

70%

60%
Train Driver Productivity

50%
2018-19

40% 2019-20
2020-21
30% 2021-22

20%
100.00%
100.00%
100.00%

33.06%

44.27%

68.65%
54.48%
56.70%
33.39%
52.94%

99.88%
57.27%
60.55%
67.16%
65.14%

27.42%
28.57%

31.38%
43.44%
55.27%
52.71%
62.99%
37.65%
52.04%

66.66%
24.98%
45.28%
38.01%
37.01%
34.33%
37.19%
68.66%
75.14%
67.75%

68.97%
66.85%
35.98%
59.05%
10%

0%
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, most of the member metros reported an increase in Train hours per
driver hours as compared to FY 2020-21, as passenger services were deficiently
affected and operated for lesser number of days in FY 2020-21 due to nationwide
imposition of COVID-19 lockdown and restrictions
➢ As Chennai Metro is paying only for train hours operated and not for manpower, the
details of number of train operators utilized by contractor for operating train hours,
is not accounted at Chennai Metro’s end, due to which their value for this KPI is
observed to be greater than 99% for all the consecutive FYs.
➢ In Kochi metro, there is a decrease observed in the value of this KPI in FY 2021-22 as
compared to previous FY.

87 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 40A. Customer-Facing Staff Productivity (Customer facing staff/
Passenger Journey) (FY 2021-22)

Lesser value is better

Customer-Facing Staff Productivity (Customer facing staff/
Passenger Journey) (Staff hrs)
0.5 4.5325
Customer facing staff/ Passenger Journey

0.45

0.4

0.35

0.3

0.25

0.2

0.15

0.1
0.0300

0.0383

0.0884

0.0908

0.1261

0.1540

0.1788

0.2603

0.4955

4.5325
0.05

0
DMRC L&T Bangalore Chennai UP (Lko) Jaipur Kochi Nagpur Noida Gujarat

[O.10b]+[O.11b]+[O.10c(i)]+[O.11c(i)]+[O.10c(ii)]+[O.11c(ii)]
Formula:
[O.4] PASSENGER JOURNEY
Significance: This KPI measures customer-facing staff productivity against passenger journeys.
The lesser the value of the given KPI, the better it would be.
Explanation: - Total hours scheduled to be worked by own staff and contractors, related to service operation in
the stations, ticketing and revenue control, police and security per passenger journey to be considered.

➢ This KPI measures customer-facing staff productivity against passenger journey. The
lower the value, the higher is the productivity of customer-facing staff.
➢ DMRC reported the best value for this KPI among the member metros.
➢ L&T(Hyderabad) Metro also reported better value for this KPI among the member
metros.
➢ Gujarat Metro reported the highest value for this KPI as they recruited staff early,
for their Training and Competencies, to address the Operational requirement of
Phase 1 (40.03 Km) and also reported very low passenger journey, as compared to
other member metros.
➢ Noida Metro also reported higher value for this KPI among the member metros.

88 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 40B. Comparative Customer-Facing Staff Productivity (Customer
facing staff/ Passenger Journey) for FY 2021-22, 2020-21, 2019-20
& 2018-19

Customer-Facing Staff Productivity (Customer facing staff/ Passenger

Journey) (Staff hrs)
80 1.5 0.99
0.7 19
Customer facing staff/ Passenger Journey

0.6

0.5

0.4 2018-19
2019-20
0.3 2020-21
2021-22
0.2
79.9136
19.3318

0.1
0.0196
0.0172
0.0771
0.0300
0.1059
0.0622
0.1882
0.0908
0.1764
0.0519
0.4620
0.1788

4.5325

0.6870
0.6108
0.2603
0.1973
0.0813
0.3007
0.1261
0.2535
0.1758
1.4297
0.4955
0.0556
0.0549
0.2867
0.0884
0.9949
0.0523
0.0744
0.0383
0.1084
0.1129
0.3918
0.1540
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, most of the member metros reported a significant increase in

Passenger Journey as compared to FY 2020-21, as passenger services were
deficiently affected and operated for lesser number of days in FY 2020-21 due to
nationwide imposition of COVID-19 lockdown and restrictions. Therefore, there has
been a decrease in the value of this KPI, in all the member metros in FY 2021-22 as
compared to FY 2020-21.

89 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
41A. Maintenance Staff Productivity (Own Maintenance staff/ Car
Kms) (FY 2021-22)

Maintenance Staff Productivity (Maintenance staff/ Car

Lesser value is better

kms) (Staff hrs)
2.5319
0.32

0.28
Maintenance staff/ Car kms

0.24

0.2

0.16

0.12

0.08
0.0727

0.0792

0.0834

0.0999

0.1052

0.1589

0.2112

0.2234

0.2814

2.5319
0.04

0
DMRC Bangalore UP (Lko) L&T Chennai Kochi Jaipur Noida Nagpur Gujarat

[O.10d]+[O.10e]+[O.11d]+[O.11e]
Formula:
[O.7C] Car Kms
Significance: This KPI measures maintenance staff productivity against Car Kms. It shows the Staff efficiency
and is affected by the overall maintenance staff.
The lesser the value of the given KPI, the better it would be.
Explanation: - Total maintenance staff hours scheduled to be worked by own staff and contractors per actual
revenue car kms to be considered. Maintenance Staff=∑(Rolling stock and other maintenance staff)
Car Kms: Train Kms (Actual) X No. of Cars per Train

➢ This KPI measures Maintenance Staff productivity against Car Kms. The lower the
value, the higher is the productivity of maintenance staff.
➢ DMRC reported the best value for this KPI among the member metros.
➢ Bangalore Metro also reported better value for maintenance staff productivity
among the members.
➢ Gujarat Metro reported the highest value for this KPI as they recruited staff early,
for their Training and Competencies, to address the Operational requirement of
Phase 1 (40.03 Km) and also very low Car kms, as compared to other member
metros.
➢ Nagpur Metro also reported higher value for this KPI among the members.

90 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 41B. Comparative Maintenance Staff Productivity (Own
Maintenance staff/ Car Kms) for FY 2021-22, 2020-21, 2019-20 &
2018-19

Maintenance Staff Productivity (Maintenance staff/ Car kms) (Staff hrs)

0.5 6.3 5.5 1
2.5
0.45

0.4
Maintenance staff/ Car kms

0.35

0.3
2018-19

0.25 2019-20
2020-21
0.2
2021-22
0.15

0.1
0.0654
0.0697
0.1114
0.0727
0.0817
0.0835
0.1803
0.1052
0.1366
0.1268
0.2252
0.1589

6.3338
5.5502
2.5319

0.4123
0.4660
0.2814
0.1111
0.0660
0.1094
0.0834
0.4071
0.1263
0.2671
0.2234
0.1902
0.1088
0.1342
0.0792
1.0358
0.0732
0.1217
0.0999
0.2701
0.2660
0.3466
0.2112
0.05

0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In FY 2021-22, all the member metros reported a significant increase in Car Kms as
compared to FY 2020-21, as passenger services were deficiently affected and
operated for lesser number of days in FY 2020-21 due to nationwide imposition of
COVID-19 lockdown and restrictions. Therefore, there has been a decrease observed
in the value of this KPI, in all the member metros in FY 2021-22 as compared to FY
2020-21.

91 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 42A. Staff Absenteeism Rate (FY 2021-22)

1.750
Staff Absenteeism Rate

Lesser value is better

Staff Absenteeism Rate

1.500

1.250

1.000

0.750

0.500

0.250
0.000

0.019

0.037

0.043

0.094

0.097

0.341

1.044

1.620
NA

0.000
Nagpur L&T DMRC Noida Kochi Jaipur UP (Lko) Chennai Bangalore Gujarat

[O.34] Total Own staff hours (Absenteeism)−hours Million ] X 100

Formula:
[O.10] Total Own Staff Hours (million)
Significance: This KPI compares the employee absenteeism rates amongst metros. The performance indicator
can be used as a proxy of how well managed employees are in each metro. High absenteeism can have a negative
impact on the quality of an employee’s work and the morale of co-workers. A high absenteeism rate also has
negative impact on the metro’s finance and operations in the long term.
The lesser value for the given KPI, the better it would be.
Explanation: - The staff absenteeism hours are total own staff hours of a full time- part time and temporary for
time actually not worked due to illness, injury, industrial action or lateness which is considered ‘Leave Without
Pay’.

➢ This KPI compares the employee absenteeism rates amongst metros. High
absenteeism can have a negative impact on the quality of an employee work and
the morale of co-workers.
➢ Nagpur Metro did not encounter even a single case of staff absenteeism.
➢ DMRC also reported better staff absenteeism rate as compared to other member
metros, despite having huge manpower.
➢ Gujarat and Bangalore Metro reported higher staff absenteeism rate as compared
to other member metros.
➢ L&T (Hyderabad) Metro reported non-availability of Absenteeism data.

92 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 42B. Comparative Staff Absenteeism Rate for FY 2021-22, 2020-
21, 2019-2020 & 2018-19

Staff Absenteeism Rate

1.25 3.04 1.62 1.04

1.00
2018-19
2019-20
Staff Absenteeism Rate

0.75 2020-21
2021-22

0.50

0.25
0.03
0.03
0.04
0.02
0.05
0.29
0.55
0.34
0.33
0.14
0.11
0.04

0.00
3.04
1.62

0.00
0.00
0.00
0.23
0.13
0.41
0.10
0.99
0.21
0.36
0.04
0.17
0.35
1.48
1.04

0.23
0.91
0.00
0.09
NA
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ Nagpur Metro did not encounter even a single staff absenteeism in all the three
consecutive FYs.
➢ It has been observed that the Staff Absenteeism rates have decreased in most
of the member metros in FY 2021-22 as compared to previous FY.
➢ In Jaipur Metro, an increase in the value of this KPI has been observed in FY
2021-22 as compared to FY 2020-21.
➢ L&T (Hyderabad) Metro reported non-availability of this data for consecutive
FYs.

93 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 43A. Energy Efficiency (1000 Traction Energy Consumed /
Standardized Capacity Kms) (Electricity Consumption- Unit kWh)
(FY 2021-22)

Lesser value is better

Energy Efficiency (1000 Traction Energy Consumed /
Standardised Capacity Kms) (Electricity Consumption- Unit
kWh)
41.02
20

18

16

14
Unit Consumption

12

10

4
10.64

11.77

11.85

13.02

13.78

15.31

18.31

41.02
2
7.77

9.21

0
Jaipur Noida DMRC Kochi Bangalore UP (Lko) Nagpur Chennai L&T Gujarat

[O.22(i)] TRACTION ENERGY CONSUMED

Formula:
[O.13d] STANDARDIZED CAPACITY KM(standing capacity normalised to 4 people per m2
X 1000
Significance: It shows the Energy consumed for traction purposes. Traction energy is a significant cost element
for many metros.
The lesser the value of the given KPI, the better it would be.
Explanation: - Traction Energy Consumed: Energy consumed for train operation by all trains. Includes traction
power & Train Auxiliary System. Standardized Capacity KM = Car KM X Capacity of Each Car (Seating +
Standing(standing capacity normalised to 4 people per m2)

➢ This KPI measures the energy consumed for traction purposes (i.e. to move the train)
per standard capacity km, thereby measuring traction energy efficiency.
➢ Jaipur and Noida Metro reported better values for traction energy consumed per
standardized capacity kms as compared to other member metros.
➢ Gujarat Metro reported the highest value for this KPI as compared to other metros
due to their very low standardized capacity kms as they operated at only 6.15km
network length.
➢ L&T Metro reported the second highest value for this KPI among the member metros.

94 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 43B. Comparative Energy Efficiency (1000 Traction Energy
Consumed/Standardized Capacity Kms) (Electricity Consumption
Unit- kWh) for FY 2021-22, 2020-21, 2019-20 & 2018-19

Energy Efficiency (1000 Traction Energy Consumed / Standardised

Capacity Kms) (Electricity Consumption- Unit kWh)
27 91
41
64
24

21
Unit Consumption

18

2018-19
15
2019-20
12 2020-21
2021-22
9

3
10.69
10.22
11.77
10.64
17.30
14.58
15.95
15.31
10.78
14.39
12.06
11.77

63.60
91.15
41.02

26.27
22.01
13.78
14.95
10.43
13.11
13.02
12.91
10.29

15.47
14.57
13.39
11.85

18.37
12.98
18.31
9.64
9.21

8.25

8.77
9.50
6.92
7.77
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ The improvements in the value of this KPI has been observed in DMRC,
Chennai, Kochi, Gujarat, Nagpur, UP, Noida and Bangalore in FY 2021-22 as
compared to previous FY.
➢ In L&T (Hyderabad) Metro, there has been an increase observed in the value of
this KPI in FY 2021-22 as the traction energy consumed increased by 126%
whereas the Standardized Capacity Kms increased by 60% in FY 2021-22 as
compared to previous FY.
➢ In Jaipur Metro also, there has been an increase observed in the value of this
KPI as the traction energy consumed increased by 89% whereas the
Standardized Capacity Kms increased by 69% in FY 2021-22 as compared to
previous FY.
95 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 44A. Energy Efficiency (Total Energy Consumed / Passenger
Journey) (FY 2021-22)

Energy Efficiency (Total Energy Consumed / Passenger

Lesser value is better

Journey)
24.01
3

2
Unit Consumption

24.014
1.219

1.285

1.290

2.090

2.092

2.332

2.466

2.549

2.919
0
DMRC L&T Bangalore Kochi Nagpur Chennai UP (Lko) Jaipur Noida Gujarat

[O.22] TOTAL ENERGY CONSUMED

Formula:
[O.4]Passenger Journey
Significance: It measures the Efficiency of energy use on a per passenger journey basis.
The lesser the value of the given KPI, the better it would be
Explanation: - Total Energy Consumed: Energy consumed for all purposes (Traction + Auxiliary of trains +Non-
Traction). Passenger Journey is a total number of boarding/s a passenger carried out while travelling from origin
station to destination station of same metro network

➢ This KPI measures the efficiency of energy used on a per-passenger journey basis,
which reflects the overall effectiveness of the metro system. To capture the entire
metro system, this measure includes both traction and non-traction energy. The
extent of these services and their energy use is significantly influenced by external
factors like climate.
➢ DMRC reported the best value for this KPI among member metros.
➢ L&T (Hyderabad) and Bangalore Metro also reported better values for this KPI
among the member metros.
➢ Gujarat Metro shows the highest value for this KPI as compared to other metros due
to very low Passenger Journey as they operated at only 6.15 km network length.
➢ Noida Metro reported the second highest value for this KPI among the members.

96 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 44B. Comparative Energy Efficiency (Total Energy Consumed /
Passenger Journey) for FY 2021-22, 2020-21, 2019-20 & 2018-19

Energy Efficiency (Total Energy Consumed / Passenger Journey)

6.00 97 8
13 24

5.00
Unit Consumption

4.00

3.00

2.00

1.00
12.90
96.81
24.01
0.73
0.63
1.79
1.22

3.23
2.11
4.31
2.33

1.35
1.46
3.99
2.09

5.30
3.95
2.09

3.53
1.90
4.34
2.47

5.28
3.10
7.55
2.92

0.53
0.57
3.33
1.29

1.29
0.99
1.28
1.28

1.72
1.98
5.86
2.55
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ The improvements in the value of this KPI has been observed in most of the
member metros in FY 2021-22 as compared to previous FY due to significant
increase in Passenger Journey in FY 2021-22.

97 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 45A. Energy Efficiency (Total Energy Consumed / Passenger Kms)
(FY 2021-22)

Energy Efficiency (Total Energy Consumed / Passenger Kms)

Lesser value is better

0.45
6.56

0.40

0.35

0.30
Unit Consumption

0.25

0.20

0.15

0.10

0.05
0.125

0.150

0.160

0.190

0.224

0.265

0.274

0.327

0.435

6.563
0.00
DMRC L&T Bangalore Noida Kochi Chennai UP (Lko) Nagpur Jaipur Gujarat

[O.22] TOTAL ENERGY CONSUMED

Formula:
[O.5] PASSENGER KMS
Significance: It measures the Efficiency of energy use on a per passenger travelling per km
The lesser the value of the given KPI, the better it would be
Explanation: - Total Energy Consumed: Energy consumed for all purposes (Traction + Auxiliary of trains +Non-
Traction). Passenger KM: Total Passengers X Average distance travelled by passengers

➢ This KPI measures the efficiency of energy used on a per-passenger km basis, which
reflects the overall effectiveness of the metro system. To capture the entire metro
system, this measure includes both traction and non-traction energy.
➢ DMRC reported the best value for this KPI among the member metros despite of
having huge network length.
➢ L&T (Hyderabad) and Bangalore Metro also reported better values for this KPI
among the member metros.
➢ Gujarat Metro reported the highest value for this KPI as compared to other metros
due to very low Passenger Kms as they operated at only 6.15 km network length.
➢ Jaipur Metro reported second highest value for this KPI among the members.

98 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 45B. Comparative Energy Efficiency (Total Energy Consumed /
Passenger Kms) for FY 2021-22, 2020-21, 2019-20 & 2018-19

Energy Efficiency (Total Energy Consumed / Passenger Kms)

25
0.60 7 1
3

0.50
Unit Consumption

0.40

0.30

0.20

0.10
24.53
0.07
0.07
0.19
0.12
0.36
0.23
0.52
0.26
0.16
0.16
0.41
0.22

3.11
6.56

0.56
0.54
0.33
0.59
0.19
0.47
0.27
0.39
0.23
0.51
0.19
0.07
0.07
0.42
0.16
0.11
0.08
0.17
0.15
0.33
0.38
0.99
0.43
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ The improvements in the value of this KPI has been observed in all the member
metros in FY 2021-22 as compared to previous FY due to significant increase in
Passenger Kms in FY 2021-22.

99 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 46A. CO2 Emission per Passenger Kms (FY 2021-22)

Lesser value is better

CO2 Emission per Passenger Kms
200
2765

180
More is the renewable energy
160 generated or received, less is
the CO2 emission.
CO2 Emission per Passenger Kms

140

120

100

80

60

40

2,764.95
108.48

117.51

127.05

192.21
10.24

37.16

58.80

60.11

70.50

20

0
Noida DMRC Kochi L&T Bangalore Chennai UP (Lko) Nagpur Jaipur Gujarat

CO2 Emission
Formula:
[O.5] PASSENGER KMS
Significance: This KPI is the primary Environmental indicator. The KPI shows the level of CO2 emissions metros
generate (carbon footprint) whilst operating their service (trains, stations, etc.).
The lesser the value of the given KPI, the better it would be.
Explanation: - CO2 emission is the total CO2 generated by each metro derived from the total electricity
consumption after deducting electricity received/ generated from renewal sources. Passenger KM: Total
Passengers X Average distance travelled by passengers

➢ The emission factor for producing Carbon Dioxide (0.79 CO2 t MWH) has been used
to calculate CO2 emission from each member metro.
➢ Noida Metro has reported the best value for CO2 emission per Passenger Kms among
the metro members as they utilize energy generated from green or renewable
sources.
➢ DMRC has reported the second-best value for CO2 emission per Passenger Kms as
compared to other metro members. DMRC utilizes 35% of its energy consumption
from Renewable sources of energy.
➢ Gujarat Metro shows the highest value for this KPI as compared to other metros due
to very low passenger Kms.
➢ Jaipur Metro reported the second highest value for this KPI among the members.
100 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 46B. Comparative CO2 Emission per Passenger Kms for FY 2021-
22, 2020-21, 2019-20 & 2018-19

CO2 per Passenger Kms

10878 2765 286 467
250
1450

200

150 2018-19
Values

2019-20
2020-21
100
2021-22

50
10877.51
1449.65
2764.95
180.95
111.13
214.01
108.48

100.43

246.68
243.17
127.05
285.34
216.07
117.51
205.56
115.28

200.63

170.39
189.64
467.19
192.21
34.50
25.58
60.44
37.16

70.11
59.31
58.80

95.86

31.77
10.24
35.90
38.05
70.50
56.46
40.12
82.04
60.11
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ The improvements in the value of this KPI has been observed in all the member
metros in FY 2021-22 as compared to previous FY due to significant increase in
Passenger Kms in FY 2021-22.

101 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 47A. Total Fatalities / Million Passenger Journey (No. of Deaths)
(FY 2021-22)

Total Fatalities / Million Passenger Journey (No. of Deaths)

Lesser value is better

0.020

0.015
Deaths

0.010

0.005
0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.02
0.000
Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur DMRC

[O.26] TOTAL FATALITIES

Formula:
[O.4]Passenger Journey
Significance: It measures the security of the metro environment and identifies which metros are more secure
and have lower crime rates than others.
The lesser the value of the given KPI, the better it would be.
Explanation: - Total Fatalities: Deaths due to illegal activities, suicides recorded on metro property (owned,
operated or maintained). Passenger Journey is a total number of boarding/s a passenger carried out while
travelling from origin station to destination station of same metro network

➢ This KPI (which is broken down into sub-categories) measures total fatalities in the
metro per million Passenger Journey. This KPI includes the deaths of passengers,
employees, contractors and trespassers. It excludes fatalities due to medical
conditions.
➢ DMRC reported fatality cases due to suicides.
➢ No fatalities have been observed in other member metros.

102 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 47B. Comparative Total Fatalities / Million Passenger Journey
(No. of Deaths) for FY 2021-22, 2020-21, 2019-20 & 2018-19

Total Fatalities / Million Passenger Journey (No. of Deaths)

0.023 0.04

0.021

0.018

0.016

0.014 2018-19
Deaths

0.012 2019-20
2020-21
0.009
2021-22
0.007

0.005
0.020
0.015

0.002
0.00
0.01

0.00
0.04
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.02
0.01
0.00
0.00
0.00
0.00
0.00
0.00
0.000
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ In DMRC, improvement in the value of this KPI has been observed in FY 2021-22 as
compared to previous FY.

103 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 48A. Deaths from Suicide / Million Passenger Journey (No. of Deaths)
(FY 2020-21)

Deaths From Suicide / Million Passenger Journey (No. of

Lesser value is better

Deaths)
0.020

0.015
Deaths

0.010

0.005
0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.00

0.02
0.000
Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur DMRC

[O.26(iii)] DEATH FROM SUICIDES

Formula:
[O.4]Passengers Journey
Significance: Suicides are the main cause of death on most metros and a significant safety indicator.
Suicides notified by state police
The lesser the value of the given KPI, the better it would be.

Explanation: - Deaths due to attempted suicides recorded as occurring on property owned, operated on or
maintained by metro. Passenger Journey is a total number of boarding/s a passenger carried out while travelling
from origin station to destination station of same metro network

➢ This KPI (which is broken down into sub-categories) measures total death due to
suicide in the metro per million Passenger Journey. The KPI includes the deaths of
passengers, employees, contractors and trespassers.
➢ DMRC reported death cases due to suicides.
➢ No death from suicides has been reported by other member metros.

104 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 48B. Comparative Deaths from Suicide / Million Passenger Journey
(No. of Deaths) for FY 2021-22, 2020-21, 2019-20 & 2018-19

Deaths From Suicide / Million Passenger Journey (No. of Deaths)

0.024 0.043

0.021

0.018

0.015
Deaths

0.012

0.009

0.006

0.003
0.003
0.015
0.020
0.015
0.000
0.043
0.000
0.000
0.000
0.000
0.000
0.000

0.000
0.000
0.000

0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.022
0.000
0.000
0.000
0.000
0.000
0.000
0.000
0.000
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ In DMRC, improvement in the value of this KPI has been observed in FY 2021-22 as
compared to previous FY.

105 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 49. Deaths from Accidents / Million Passenger Journey (No. of
Deaths) for FY 2021-22, 2020-21, 2019-20 & 2018-19

Deaths From Accidents / Million Passenger Journey (No. of Deaths)

0.010

0.008

0.006 2018-19
Deaths

2019-20
2020-21
0.004
2021-22

0.002
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.01
0.00
0.00
0.00
0.00
0.00
0.00
0.000
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

[O.26(i)] DEATH FROM ACCIDENTS

Formula:
[O.4]Passengers Journey
Significance: It is This is the primary safety indicator, evaluating the safety of the metro for passengers. It includes
accidents at train, station, due to action of metro employee in performance of their duty.
The lesser the value of the given KPI, the better it would be.
Explanation: - Deaths due to accidents recorded as occurring on property owned, operated on or maintained.
Passenger Journey is a total number of boarding/s a passenger carried out while travelling from origin station
to destination station of same metro network

➢ This KPI (which is broken down into sub-categories) measures total deaths due to
accident in the metro per million Passenger Journey. This KPI includes the deaths of
passengers, employees, contractors and trespassers.
➢ In FY 2021-22, no deaths from accidents were reported by any of the member
metros.

106 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
 50. Deaths from Illegal Activities / Million Passenger Journey (No. of
Deaths) (FY 2021-22)

[O.26(ii)] DEATHS FROM ILLEGAL ACTIVITIES

Formula:
[O.4]Passengers Journey

Significance: It is This is the primary safety indicator, evaluating the safety of the metro for passengers.

The lesser the value of the given KPI, the better it would be.

Explanation: - Deaths due to illegal activities recorded as occurring on property owned, operated on or
maintained. Passenger Journey is a total number of boarding/s a passenger carried out while travelling from
origin station to destination station of same metro network

➢ This KPI (which is broken down into sub-categories) measures total deaths due to
illegal activity in the metro per million Passenger Journey. The KPI includes the
deaths of passengers, employees, contractors and trespassers.
➢ No member metro has reported any case of death due to illegal activity in FY 2021-
22, 2021-22, 2020-2021, 2019-20 and 2018-19.

107 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
51A. Total Incidences of Crime / Million Passenger Journey (FY 2021-
22)

Lesser value is better

Total Incidences of Crime / Million Passenger Journey
(Crime Incidents)
9.73
3.50

3.00

2.50

2.00
Deaths

1.50

1.00

0.50
0.00

0.00

0.00

0.00

0.48

0.73

1.65

2.08

3.10

9.73
0.00
Kochi Gujarat UP (Lko) Bangalore DMRC Chennai L&T Jaipur Noida Nagpur

[O.30] INCIDENTS OF CRIME

Formula:
[O.4]Passenger Journey
Significance: It measures the security of the metro environment and identifies which metros are more secure
and have lower crime rates than others.
The lesser the value of the given KPI, the better it would be.
Explanation: - Annual total of criminal or other illegal acts recorded as occurring on property or trains owned by
metro. It includes acts of violence, theft, robbery, trespass etc.
Passenger Journey is a total number of boarding/s a passenger carried out while travelling from origin station to
destination station of same metro network
➢ Providing a secure environment for passengers is a key metro priority. This KPI
measures the security of the metro environment. However, it is important to note
that data on crimes is not always directly comparable, either due to data
availability/reporting practices and/or local definitions. Although the level of
crime/security is often related to the surrounding city, and therefore somewhat
outside of metro control, there are nonetheless many practices that metros and
police can implement to reduce incidences of crime. Certain measures such as
manned stations, well trained staff and CCTVs provide some protection.
➢ Kochi, Gujarat, UP and Bangalore Metro reported not even a single incident of
crime.
➢ Nagpur Metro reported the highest value for this KPI among the member metros.
108 | P a g e o f 1 1 3 ( C O N F I D E N T I A L , O N L Y F O R I - M E T R O M E M B E R S )
51B. Comparative Total Incidences of Crime / Million Passenger
Journey for FY 2021-22, 2020-21, FY 2019-20 & 2018-19
Total Incidences of Crime / Million Passenger Journey (Crime
Incidents)
5.00 10
7 10
4.50 9

4.00

3.50

3.00
Deaths

2.50

2.00

1.50

1.00

0.50
1.76
1.04
0.67
0.48
0.16
0.00
0.31
0.73
0.08
0.00
0.00
0.00

3.51
0.00
0.00

0.00
3.19
9.73
0.43
0.00
0.00
0.00
6.80
0.14
0.57
3.10
0.00
0.00
0.00
0.00
0.00
1.80
2.11
1.65
9.19
9.61
4.49
2.08
0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ Improvements in the value of this KPI has been observed in DMRC, L&T (Hyderabad)
and Jaipur Metro in FY 2021-22 as compared to previous FY.
➢ It has been observed that Kochi, Gujarat, UP, and Bangalore Metro have maintained
nil value for this KPI in FY 2021-22 as compared to previous FY.

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52A. Staff time lost through Accidents/ Million Own Staff Hours (FY
2021-22)

[O.33 (i)] Staff time lost through accidents

Formula:
[O.10]Total own staff hours
Significance: This KPI measures the percentage of working time lost through staff injuries against total staff hours
as a way of measuring how safe the working environment is within the metro. The staff safety level involves
various things including the working environment itself, the level of guidance that staff receives when they carry
out work tasks.
The lesser the value of the given KPI, the better it would be.

Explanation: - Staff time lost through accident is the total time that is lost due to accidents at work, staff are
scheduled to be at work but are not. Total own staff hours is the total hours scheduled to be worked* by all full-
time, part time and temporary employees for work related to existing metro operations

➢ No member metro has reported any case of staff time lost through accidents during
FY 2021-22.

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52B. Comparative Staff lost time through Accidents/ Million Own Staff
Hours for FY 2021-22, 2020-21, 2019-20 & 2018-19

Staff lost time through Accidents/ Million Own Staff Hours

1646 3069
55

50

45

40

35
Staff Hours

30

25

20

15

10
1,645.51

3,068.49
30.83
51.04
19.15

26.12
5
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

2018-19 2019-20 2020-21 2021-22

➢ No member metro has reported any case of staff time lost through accidents during
FY 2021-22.

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53A. Accidents causing staff time to be lost/ Million Own staff hours
(FY 2021-22)

[O.33 (ii)] Accidents causing staff time to be lost

Formula:
[O.10] Total own staff hours
Significance: This KPI measures the number of accidents causing staff to lose working time through injury divided
by total staff hours as a way of measuring how safe the working environment is within the metro.
The lesser the value of the given KPI, the better it would be.

Explanation: - Accidents causing staff time to be lost is the number of accidents at work that cause injury to staff
and cause them to be absent from work for at least one shift. Total own staff hours is the total hours scheduled
to be worked* by all full-time, part time and temporary employees for work related to existing metro operations

➢ No member metro has reported any case of accidents causing staff time to be lost
during FY 2021-22.

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53B. Comparative Accidents causing staff time to be lost/ Million Own
staff hours for FY 2021-22, 2020-21, 2019-20 & 2018-19

Accidents causing staff lost time/ Million Own staff hours

2.00 3.32 27.40

1.80

1.60

1.40

1.20
Accidents

2018-19

1.00 2019-20
2020-21
0.80
2021-22

0.60

0.40

0.20
27.40
0.87
1.83
0.54
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00
0.00
0.00
3.32
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.25
0.00
0.00
0.00
0.00
0.00
0.00 0.00
DMRC Chennai Kochi Gujarat Nagpur UP (Lko) Noida Bangalore L&T Jaipur

➢ No member metro has reported any case of accidents causing staff time to be lost
during FY 2021-22.

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