Environmental Factors
Affecting Organizational
Behavior
Lec. 1
Contents of this Lecture
At the end of this lecture, you should be able to:
1. Define Organizational Behavior
2. Explain the concept of organizational Behavior.
3. The Importance of Interpersonal Skills
4. Contributing Disciplines to OB
5. What Managers Do ?
6. Essential Management Skills
7. Challenges and Opportunities for OB
01
Define
Organizational
Behavior
Organizational Behavior
definition
Organizational Behavior
A field of study that
investigates the impact that
individuals, groups, and
structure have on behavior
within organizations, for the
purpose of applying such
knowledge toward improving an
organization’s effectiveness.
1-7
The Importance of Interpersonal Skills
● Understanding OB helps determine manager
effectiveness
○ Technical and quantitative skills are important
○ But leadership and communication skills are CRITICAL
● Organizational benefits of skilled managers
○ Lower turnover of excellence employees
○ Higher quality applications for recruitment
○ Better financial performance
1-8
What Managers Do ?
● They get things done through other people.
● Management Activities:
○ Make decisions
○ Allocate resources
○ Direct activities of others to attain goals
● Work in an organization
○ A consciously coordinated social unit composed of two or more
people that functions on a relatively continuous basis to achieve a
common goal or set of goals.
1-9
Essential Management Skills
● Technical Skills
○ The ability to apply specialized
knowledge or expertise
● Human Skills
○ The ability to work with, understand,
and motivate other people, both
individually and in groups
● Conceptual Skills
○ The mental ability to analyze and
diagnose complex situations
1-10
Contributing Disciplines
Many behavioral
sciences Psychology
have contributed to
the development of Social
Psychology
Organizational
Behavior Sociology Anthropology
1-11
Challenges and Opportunities for OB
● Responding to Globalization
● Managing Workforce Diversity
● Improving Quality and
Productivity
● Improving Customer Service
● Improving People Skills
1-12
Challenges and Opportunities for OB
● Stimulating Innovation and Change
● Working in Networked Organizations
● Helping Employees Balance Work-Life
Conflicts
● Creating a Positive Work Environment
● Improving Ethical Behavior
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