Request for Proposal (RFP)

For
Supply, Implementation & Maintenance of Loan
Origination System (LOS)

Head Office-2
Department of Information Technology
7th Floor, 3 & 4 DD Block, Sector -1
Salt Lake, Kolkata-700 064

RFP REF NO: DIT/BPR & BTD/OA/3365/2019-20

Date: 20/09/2019

The information provided by the bidders in response to this RFP Document will become the
property of the Bank and will not be returned. The Bank reserves the right to amend, rescind
or reissue this RFP Document and all amendments will be advised to the bidders and such
amendments will be binding on them. The Bank also reserves its right to accept or reject any
or all the responses to this RFP Document without assigning any reason whatsoever.

This document is prepared by UCO Bank for its requirement of Loan Originating System
Software. It should not be reused or copied or used either partially or fully in any form.

RFP REF No. DIT/BPR & BTD/OA/3365/2019-20 Date: 20/09/2019 Page: 1 / 198
 Disclaimer
While the document has been prepared in good faith, no representation or
warranty, express or implied, is or will be made, and no responsibility or liability will
be accepted by UCO Bank or any of its employees, in relation to the accuracy or
completeness of this document and any liability thereof expressly disclaimed. The
RFP is not an offer by UCO Bank, but an invitation for service provider’s responses.
No contractual obligation on behalf of UCO Bank, whatsoever, shall arise from the
offer process unless and until a formal contract is signed and executed by duly
authorized officials of UCO Bank and the Bidder.

RFP REF No. DIT/BPR & BTD/OA/3365/2019-20 Date: 20/09/2019 Page: 2 / 198
 CONTENTS

Bid Control Sheet _____________________________________________________________ 7

PART-I ________________________________________________________________________ 8
Introductions _________________________________________________________________ 8
1. Overview or Objectives __________________________________________________ 8
2. Eligibility Criteria ___________________________________________________________ 8
PART-II: INVITATION FOR BIDS AND INSTRUCTIONS TO BIDDERS ___________________ 11
1. Invitation for Bids ________________________________________________________ 11
2. Due Diligence __________________________________________________________ 11
3. Tender Document and Fee ______________________________________________ 11
4. Earnest Money Deposit __________________________________________________ 12
5. Rejection Of The Bid _____________________________________________________ 13
6. Pre-Bid Meeting _________________________________________________________ 13
7. Modification And Withdrawal Of Bids _____________________________________ 14
8. Information Provided ____________________________________________________ 14
9. Clarification of Offer _____________________________________________________ 14
10. Late Bids________________________________________________________________ 14
11. Issue Of Corrigendum ___________________________________________________ 14
12. For Respondent Only ____________________________________________________ 14
13. Disclaimer ______________________________________________________________ 14
14. Selection Process _______________________________________________________ 15
15. MSME __________________________________________________________________ 15
16. Costs Borne By Respondents _____________________________________________ 15
17. No Legal Relationship ___________________________________________________ 15
18. Cancellation Of Tender Process __________________________________________ 16
19. Corrupt And Fraudulent Practices ________________________________________ 16
20. Non-Transferrable Offer__________________________________________________ 16
21. Address Of Communication _____________________________________________ 16
22. Period Of Bid Validity ____________________________________________________ 16
23. No Commitment To Accept Lowest Or Any Bid ____________________________ 17
24. Other Terms And Conditions _____________________________________________ 17
25. Errors And Omissions ____________________________________________________ 17
26. Acceptance Of Terms ___________________________________________________ 18

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27. RFP Response ___________________________________________________________ 18
28. RFP Response Validity Period ____________________________________________ 18
29. Notification _____________________________________________________________ 18
30. Erasures Or Alterations __________________________________________________ 18
31. Clarifications On And Amendments To RFP Document _____________________ 18
32. Language Of Bids _______________________________________________________ 18
33. Authorized Signatory ____________________________________________________ 18
34. Submission Of Offer – Three Bid System ___________________________________ 19
PART-III Bid Opening & Evaluation Criteria _____________________________________ 22
1. Stages Of Evaluation ____________________________________________________ 22
2. Shortlisting ______________________________________________________________ 24
PART-IV Scope of Work ______________________________________________________ 26
1. Functional Requirement _________________________________________________ 26
2. Technical Requirement __________________________________________________ 65
3. Training_________________________________________________________________ 75
4. Facility Management Services ___________________________________________ 76
5. Warranty and AMC/ATS _________________________________________________ 77
6. Inspections And Tests ___________________________________________________ 79
7. Change Orders _________________________________________________________ 79
8. Delays In The Supplier’s Performance ____________________________________ 79
9. Sub Contracting ________________________________________________________ 80
10. Warranty/Post-Warranty Services ________________________________________ 80
11. Hardware_______________________________________________________________ 80
12. Backup and Archiving __________________________________________________ 80
13. Disaster Recovery and Business Continuity Plan ___________________________ 81
14. Preventive Maintenance ________________________________________________ 81
15. Mean Time Between Failures (MTBF) ______________________________________ 81
16. Clarification of Offers ____________________________________________________ 81
Part-V _______________________________________________________________________ 82
1. Consortium _____________________________________________________________ 82
2. Order Details ___________________________________________________________ 82
3. Schedule Of Implementation ____________________________________________ 82
4. Adoption Of Integrity Pact _______________________________________________ 83
5. Preliminary Scrutiny _____________________________________________________ 83

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6. Single Point Of Contact __________________________________________________ 84
7. Delivery And Installation _________________________________________________ 84
8. Independent External Monitor(s) _________________________________________ 85
9. Performance Bank Gurantee ____________________________________________ 86
10. Taxes___________________________________________________________________ 86
11. Confidentiality And Secrecy _____________________________________________ 87
12. Award Of Contract ______________________________________________________ 88
13. Price Validity ___________________________________________________________ 89
14. Terms of Payment _______________________________________________________ 89
15. Paying Authority __________________________________________________________ 90
16. Cancellation Of Order & Realization Of Compensation ____________________________ 90
17. Notices __________________________________________________________________ 91
18. Compliance With Laws _____________________________________________________ 91
19. Penalty __________________________________________________________________ 92
20. Liquidated Damages _______________________________________________________ 94
21. Force Majeure ____________________________________________________________ 94
22. Contract Period ___________________________________________________________ 95
23. Completeness Of The Project ________________________________________________ 96
24. Acceptance Testing ________________________________________________________ 96
25. Indemnity ________________________________________________________________ 96
26. Publicity _________________________________________________________________ 97
27. Privacy And Security Safeguards _____________________________________________ 97
28. Technological Advancements ________________________________________________ 97
29. Guarantees ______________________________________________________________ 97
30. Resolution Of Disputes _____________________________________________________ 97
31. Exit Option And Contract Re-Negotiation ______________________________________ 99
32. Termination _____________________________________________________________ 100
33. Termination For Convenience _______________________________________________ 101
34. Termination For Insolvency _________________________________________________ 101
35. Termination For Default ___________________________________________________ 101
36. Consequences Of Termination ______________________________________________ 101
37. Dispute Resolution Mechanism _____________________________________________ 102
38. Signing Of Contract _______________________________________________________ 103
39. Technical Inspection And Performance Evaluation ______________________________ 103
40. Verification _____________________________________________________________ 104

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41. Compliance With Applicable Laws Of India ____________________________________ 104
42. Order Cancellation _______________________________________________________ 105
43. Indemnity _______________________________________________________________ 106
44. Pre-Bid Queries / Clarifications______________________________________________ 107
45. Introduction & Disclaimer __________________________________________________ 107
46. Fidelity & Secrecy ________________________________________________________ 107
47. Insurance _______________________________________________________________ 107
48. Authorise Signatory_______________________________________________________ 107
49. Independent Service Provider: ______________________________________________ 108
50. Sub-Contractors: _________________________________________________________ 109
51. UAT (User Acceptance Test) ________________________________________________ 109
52. Limitation Of Liability _____________________________________________________ 109
ANNEXURES __________________________________________________________________ 111
Annexure – I __________________________________________________________________ 112
Annexure – II _________________________________________________________________ 113
Annexure – III_________________________________________________________________ 114
Annexure – IV ________________________________________________________________ 115
Annexure – V _________________________________________________________________ 117
Annexure –VI _________________________________________________________________ 119
Annexure – VII ________________________________________________________________ 120
Annexure – VIII _______________________________________________________________ 121
Annexure – IX_________________________________________________________________ 122
Annexure – X _________________________________________________________________ 123
Annexure –XI _________________________________________________________________ 124
Annexure – XII ________________________________________________________________ 125
Annexure – XIII _______________________________________________________________ 126
Annexure – XIV _______________________________________________________________ 127
Annexure- XV _________________________________________________________________ 128
Annexure – XVI _______________________________________________________________ 129
Annexure-XVII ________________________________________________________________ 135
Annexure – XVIII ______________________________________________________________ 140
Annexure – XIX _______________________________________________________________ 143
Annexure – XX ________________________________________________________________ 189
Annexure – XXI (i) _____________________________________________________________ 190
Annexure – XXI (ii) _____________________________________________________________ 193

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Annexure –XXI(iii) _____________________________________________________________ 196
Annexure –XXII _______________________________________________________________ 197

Bid Control Sheet

DIT/BPR & BTD/OA/3365/2019-20 dated
Tender Reference
20/09/2019
Cost of Tender Document Rs.20,000/- (Rupees Twenty Thousand only)
Date of issue of RFP 20/09/2019
Rs.25,00,000/- (Rupees Twenty-Five Lakhs
Earnest Money Deposit (EMD)
only, in the form of BG)
Date of commencement of sale
20/09/2019
of tender document
Pre-Bid queries submission Date On or before 27/09/2019 upto 3:00 PM
Pre- Bid Meeting Date & Time 01/10/2019 at 12:30 AM
Last Date and Time for receipt of
25/10/2019 at 4:00 PM
tender bids
Opening of Eligibility and
25/10/2019 at 4:30 PM
Technical bids
Will be informed subsequently to technically
Opening of Commercial Bid
qualified bidders.
UCO BANK,
Head Office-2,
Address of Communication Department of Information Technology,
5th Floor,3 & 4 DD Block, Sector -1,
Salt Lake, Kolkata-700 064.
Email address [email protected]
Tel :033-44559770 / 75
Contact Telephone
Tender box placed at:
UCO BANK,
Head Office-2,
Bids to be submitted
Department of Information Technology,
5th Floor, 3 & 4, DD Block, Sector -1,
Salt Lake, Kolkata-700 064.
Note: Bids will be opened in presence of the bidders' representatives (maximum two
representatives per bidder) who choose to attend. In case the specified date of
submission & opening of Bids is declared a holiday in West Bengal under the NI act, the
bids will be received till the specified time on next working day and will be opened at
4:30 p.m. UCO Bank is not responsible for non-receipt of responses to RFP within the
specified date and time due to any reason including postal holidays or delays. Any bid
received after specified date and time of the receipt of bids prescribed as mentioned
above, will not be accepted by the Bank. Bids once submitted will be treated as final
and no further correspondence will be entertained on this. No bid will be modified after
the specified date & time for submission of bids. No bidder shall be allowed to withdraw
the bid.

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 PART-I Introductions

UCO BANK, a body Corporate, established under the Banking Companies

(Acquisition and Transfer of Undertakings) Act 1970, having its Head Office at 10,
B.T.M. Sarani, Kolkata- 700001, India, hereinafter called “The Bank”, is one of the
leading public sector Banks in India having more than 3000+ branches. All the
branches of the Bank are CBS enabled through Finacle (Ver. 7.0.25) as a Core
Banking Solution and soon going to be upgraded to Finacle (Ver. 10.X). Currently,
we are using Lending Automation Processing System (LAPS) for processing loan
applications. We are having thirteen schemes of Retail module in live
environment and three schemes of Agriculture module and eight schemes of
MSME module under development and will be made live soon. LAPS is integrated
with Finacle for pulling/pushing data from/to Finacle. Further Single Sign On (SSO)
is implemented whereby login into LAPS is through Finacle. LAPS is integrated with
Vidyalakshmi Portal and PSBloanin59minutes portal. Also, LAPS is integrated with a
connector called Bureau Link for pulling consumer Credit Information Report of
the borrowers from CIBIL and CRIF High Mark bureaus on real time basis.

1. Overview or Objectives
UCO BANK is pleased to invite proposal of Loan Origination System (LOS) from the
prospective bidders having proven past experience and competence in the field
and offering services to various banks at different locations in India.
Proposed origination system should enhance customer experience by
streamlined operations that will enable faster responses to customer queries and
requests. The Bank envisages having deeper insights into each transaction
through real time business activity monitoring, analytics to ensure lower
defects, content and resource optimization through audit trails and dynamic
resource allocation. Bank intends to automate and streamline credit processing
and user experience of all schemes of Retail, MSME and Agriculture modules
right from lead generation to post sanction compliance and disbursement.

2. Eligibility Criteria

Only those bidders who fulfil the following criteria are eligible to respond to the RFP.
Offers received from the bidders who do not fulfil any of the following eligibility
criteria are liable to be rejected.

Sl.
Clause Documents required
No.
Bidder should be a limited company Certificate of Incorporation,
1 (Public/Private) registered in India under PAN, TAN, GSTIN Certificate
the Companies Act, 1956/2013 for the last and any other tax related

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 3 years as on RFP issuance date. document if applicable, along
Concerns registered as MSME with the copies of
Entrepreneur & still categorized as Memorandum of Association
MSME as on RFP submission date can also and Articles of Association are
participate in bidding process. required to be submitted along
with the eligibility bid.
Registration from DIC, KVIB,
NSIC, KVIC, DIHH, UAA or any
other body specified by
Ministry of MSME

Copy of the audited balance

sheet of the company showing
turnover of the company for the
consecutive last three financial
years (2016-17, 2017-18 & 2018-
The Bidder should have minimum annual
19) should be submitted along
turnover of Rs. 10 Crores per year during
2 with Cratered Accountant
the last three financial years (2016-17,
Certificate.
2017-18 & 2018-19).
In case audited balance sheet is
not present for year 2018-19,
Chartered accountant certified
Unaudited Balance sheet should
be submitted.
Copies of the audited balance
sheets of the company showing
positive networth of the
company for last three
consecutive financial years
Bidder should have maintained a positive (2016-17, 2017-18 & 2018-19)
3 net-worth in the last three financial years should be submitted along with
(2016-17, 2017-18 & 2018-19). Auditor’s Certificate.
In case audited balance sheet is
not present for year 2018-19,
Chartered accountant certified
provisional Balance sheet should
be submitted
The bidder should be an OEM / OSD or Undertaking / Power of Attorney
their authorized representative in India. In (PoA) from the OEM / OSD
4 case OEM / OSD participates in the mentioning a clause that OEM /
tender process directly, authorized OSD will provide support services
representative will not be permitted to during warranty period if the

RFP REF No. DIT/BPR & BTD/OA/3365/2019-20 Date: 20/09/2019 Page: 9 / 198
 participate in the same tender process. bidder authorized by them fails
to perform.

In case of an authorized
representative, a letter of
authorization (MAF) / OSD
Authorization Form from original
manufacturer / solution
developer must be furnished in
original duly signed & stamped
(As per Annexure – III & XIII).

Self-declaration to this effect on

Bidder should not have been black-listed
the company’s letter head
by (the Central / any of the State
should be submitted.
5 Governments or any Financial Institutions
Bidder has to submit a
in India as on date of RFP submission) any
Declaration in the format as
bank / institution in India.
mentioned in the Annexure – VII.
Documentary evidence with
relevant copies of Purchase
The bidder should be in business of
Order along with Satisfactory
providing similar service/ application/
Working Certificates /
business rules management and decision
Completion Certificates /
6 platform (for loan/credit processing) for at
Installation Reports / Project Sign-
least 2 years and 2 scheduled
Offs in the last two years
commercial banks / BFSI in India as on
including names of clients with
date of submission of bid.
Phone and Fax numbers, E-Mail
IDs etc.
Documentary evidence with
relevant copies of Purchase
The proposed application/business rules Order along with Satisfactory
management and decision platform (for Working Certificates /
loan/credit processing) should be running Completion Certificates /
7
in at least 2 scheduled commercial banks Installation Reports / Project Sign-
/ BFSI in India as on date of submission of Offs in the last two years
bid. including names of clients with
Phone and Fax numbers, E-Mail
IDs etc.
The service provider should ensure that
Declaration in the letterhead of
there are no legal proceedings / inquiries
the bidder’s company to that
8 / investigations have been commenced /
effect duly certified by Statutory
pending against service provider by any
Auditor should be submitted.
statutory or regulatory or investigative

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 agencies or any other for which
performance under the contract will get
adversely affected / may get affected.
Note:-
The Bidder must comply with all above-mentioned criteria. Non-compliance of any
of the criteria will entail rejection of the offer summarily. Documentary Evidence for
compliance to each of the eligibility criteria must be enclosed along with the bid
together with references. Undertaking for subsequent submission of any of the
required document will not be entertained under any circumstances. However,
UCO BANK reserves the right to seek clarifications on the already submitted
documents. Non-compliance of any of the criteria will entail rejection of the offer
summarily. Any decision of UCO BANK in this regard shall be final, conclusive and
binding upon the bidder.

PART-II: INVITATION FOR BIDS AND INSTRUCTIONS TO BIDDERS

1. Invitation for Bids

UCO Bank invites sealed tenders comprising of Eligibility Bid, Technical bid and
Commercial bid from experienced bidders having proven capabilities of providing
Loan Origination System with 24x7 availability and correlated services for customers.
Against the above backdrop, UCO Bank Invites Request for Proposal (RFP) from the
prospective bidders having proven past experience and competence in the field
of providing Installation, customization, configuration and maintenance of the
software required for a Loan Origination System (LOS) and related services as per
the technical / functional specifications given in this RFP document.
The selected bidder is required to adhere to the terms of this RFP document and
any deviations to the same shall not to be acceptable to UCO Bank.
The criteria and the actual process of evaluation of the responses to this RFP and
subsequent selection of the successful bidder will be entirely at Bank’s discretion

2. Due Diligence
The Bidder is expected to examine all instructions, forms, terms and specifications
in this RFP and study the RFP document carefully. Bid shall be deemed to have
been submitted after careful study and examination of this RFP with full
understanding of its implications. The Bid should be precise, complete and in the
prescribed format as per the requirement of this RFP. Failure to furnish all
information required by this RFP or submission of a Bid not responsive to this RFP in
each and every respect will be at the Bidder’s own risk and may result in rejection
of the Bid and for which UCO Bank shall not be held responsible.

3. Tender Document and Fee

A complete set of tender document can be obtained from the below mentioned
address during office hours on all working days on submission of a written
application along with a non-refundable fee of Rs. 20,000.00/- (Rupees Twenty
Thousand Only) and additional GST @18% of Tender document Cost (Please quote

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your GST number) in the form of Demand Draft or Banker’s Cheque in favour of
UCO BANK, payable at Kolkata.
The tender document may also downloaded from the bank’s official website
www.ucobank.com. The bidder downloading the tender document from the
website is required to submit a non-refundable fee of Rs. 20,000.00/- (Rupees
Twenty Thousand Only) and additional GST @18% of Tender document Cost
(Please quote your GST number) in the form of Demand Draft or Banker’s Cheque
in favor of UCO BANK, payable at Kolkata, or NEFT at the time of submission of the
technical bid, failing which the bid of the concerned bidder will be rejected.
In case of bidders being an MSME under registration of any scheme of Ministry of
MSME, they are exempted from the submission of EMD and the Tender Cost / Fee.
A valid certificate in this regard issued by the Ministry of MSME has to be
submitted.
UCO BANK reserves the right to accept or reject in part or full any or all offers
without assigning any reason thereof and without any cost or compensation
therefor. Any decision of UCO Bank in this regard shall be final, conclusive and
binding upon the bidders. The Bank reserves the right to accept or reject any Bid
in part or in full, and to cancel the Bidding process and reject all Bids at any time
prior to contract award, without thereby incurring any liability to the affected
Bidder or Bidders or any obligation to inform the affected Bidder or Bidders of the
grounds for Bank’s action. During the evaluation process at any stage, if it is found
that the bidder does not meet the eligibility criteria or has submitted false /
incorrect information the bid will be rejected summarily by The Bank.
Bank details for Tender Fee Address for Obtaining printed copy of
RFP
Account Number-18700210000755 UCO Bank Head office,
Account Name- M/s H O DIT Department of Information Technology
Branch- DD Block, Salt Lake branch 3&4 DD Block, 7th floor, Salt lake City,
IFSC- UCBA0001870 Sector-1, Kolkata – 700064
MICR-700028138 Ph- 033- 4455 9775/9770

4. Earnest Money Deposit

The Bidder(s) must submit Earnest Money Deposit in the form of Bank Guarantee
valid for a period of 6 months together with a claim period of 30 days in favor of
UCO Bank payable at Kolkata for an amount mentioned hereunder:
Particulars of Job to be undertaken EMD

RFP for Supply, Implementation & Maintenance ₹ 25,00,000/- (Rupees Twenty-

of Loan Origination System (LOS) Five Lakhs Only)

Non-submission of Earnest Money Deposit will lead to outright rejection of the

Offer. The EMD of unsuccessful bidders will be returned to them on completion
of the procurement process without any interest thereon. The EMD of successful
bidder(s) will be returned to them on submission of Performance Bank
Guarantee (s) either at the time of or before the execution of Service Level
Agreement (SLA). The EMD of successful bidder(s) will be returned on
submission of Performance Bank Guarantee.
The Earnest Money Deposit may be forfeited under the following circumstances:

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 i) If the bidder withdraws its bid during the period of bid validity (180 days
from the date of opening of bid).
ii) If the bidder makes any statement or encloses any form which turns out to
be false, incorrect and / or misleading at any time prior to signing of
contract and/or conceals or suppresses material information; and / or
iii) The selected bidder withdraws his tender before furnishing on unconditional
and irrevocable Performance Bank Guarantee.
iv) The bidder violates any of the provisions of the terms and conditions of this
tender specification.
v) In case of the successful bidder, if the bidder fails:
 To sign the contract in the form and manner to the satisfaction of UCO
BANK
 To furnish Performance Bank Guarantee in the form and manner to the
satisfaction of UCO BANK either at the time of or before the execution of
Service Level Agreement (SLA).

5. Rejection Of The Bid

The Bid is liable to be rejected if:
i) The document doesn’t bear signature of authorized person on each page
signed and duly stamp.
ii) It is received through E-mail.
iii) It is received after expiry of the due date and time stipulated for bid
submission.
iv) Incomplete Bids, including non-submission or non-furnishing of requisite
documents / Conditional Bids/ deviation of terms & conditions or scope of
work/ incorrect information in bid / Bids not conforming to the terms and
conditions stipulated in this Request for proposal (RFP) are liable for rejection
by the Bank.
v) Bidder should comply with all the points mentioned in the RFP. Non-
compliance of any point will lead to rejection of the bid.
vi) Any form of canvassing/lobbying/influence/query regarding short listing,
status etc. will be a disqualification.
vii) The bidder submits Incomplete Bids, including non-submission or non-
furnishing of requisite documents / Conditional Bids / Bids not conforming to
the terms and conditions stipulated in this Request for proposal (RFP).
viii) Non-submission of Pre Contract Integrity Pact as per format given in
Annexure – XVI.

6. Pre-Bid Meeting
The queries for the Pre-bid Meeting should reach us in writing or by email on or
before the date mentioned in the Bid Control Sheet by e-mail to
[email protected]. It may be noted that no query from any bidder shall
be entertained or received after the above mentioned date. Queries raised by
the prospective bidder and the Bank’s response will be hosted at Bank’s web site.
No individual correspondence will be accepted in this regard.
Only authorized representatives of bidder will be allowed to attend the Pre-bid
meeting.

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 7. Modification And Withdrawal Of Bids
a. Bids once submitted will be treated, as final and no modifications would be
permitted. No correspondence in this regard will be entertained.
b. No bidder/sub-contractor shall be allowed to withdraw the bid after the
deadline for submission of bids.
c. The bidder/sub-contractor will not be allowed to withdraw from or seek
amendments to the bid commitments. The bid earnest money in such
eventuality shall be forfeited and all interests/claims of such bidder shall be
deemed as foreclosed

8. Information Provided
The RFP document contains statements derived from information that is believed
to be reliable at the date obtained but does not purport to provide all of the
information that may be necessary or desirable to enable an intending
contracting party to determine whether or not to enter into a contract or
arrangement with Bank in relation to the provision of services. Neither Bank nor
any of its employees, agents, contractors, or advisers gives any representation or
warranty, express or implied as to the accuracy or completeness of any
information or statement given or made in this RFP document.

9. Clarification of Offer
To assist in the scrutiny, evaluation and comparison of offers/bids, UCO Bank
may, at its sole discretion, ask some or all bidders for clarification of their
offer/bid. The request for such clarifications and the response will necessarily be
in writing and no change in the price or substance of the bid shall be sought,
offered or permitted. Any decision of UCO Bank in this regard shall be final,
conclusive and binding on the bidder.

10. Late Bids

Any bid received by the Bank after the deadline (Date and Time mentioned in
Bid Details table / Pre Bid / subsequent addenda / corrigenda) for submission of
bids will be rejected and / or returned unopened to the bidder.

11. Issue Of Corrigendum

At any time prior to the last date of receipt of bids, Bank may, for any reason,
whether at its own initiative or in response to a clarification requested by a
prospective bidder, modify the RFP document by a Corrigendum. Any such
corrigendum shall be deemed to be incorporated into this RFP.

12. For Respondent Only

The RFP document is intended solely for the information to the party to whom it is
issued (“the Recipient” or “the Respondent”) and no other person or organization.

13. Disclaimer
Subject to any law to the contrary, and to the maximum extent permitted by law,
Bank and its officers, employees, contractors, agents, and advisers disclaim all
liability from any loss or damage (whether foreseeable or not) suffered by any
person acting on or refraining from acting because of any information, including
forecasts, statements, estimates, or projections contained in this RFP document or
conduct ancillary to it whether or not the loss or damage arises in connection with

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any negligence, omission, default, lack of care or misrepresentation on the part of
Bank or any of its officers, employees, contractors, agents, or advisers.

14. Selection Process

Technically qualified bidder with the lowest quote based on TCO as quoted in
Annexure – XXI(ii), will be considered as the L1 bidder.

15. MSME
As per recommendations of GOI, Bank has decided to waive off EMD and tender
cost for NSIC registered MSME entrepreneurs.
i. Exemption from submission of EMD and Tender Fee / Cost shall be given to
bidders who are Micro, Small & Medium Enterprises (MSME) and registered
under provisions of the Policy i.e. registration with District Industries Centre
(DIC) or Khadi and Village Industries Commission (KVIC) or Khadi and
Industries Board (KVIB) or Coir Board or National Small Industries Commission
(NSIC) or directorate of Handicrafts and Handlooms or Udyog Aadhaar
Memorandum or any other body specified by Ministry of MSME.Bids
received without EMD and tender cost from bidders not having valid NSIC
registered documents for exemption will not be considered.
ii. To qualify for EMD & Tender Fee / Cost exemption, firms should necessarily
enclose a valid copy of registration certificate which is valid on last date of
submission of the tender documents. MSME firms who are in the process of
obtaining registration will not be considered for EMD & Tender Fee / Cost
exemption. (Traders are excluded who are engaged in trading activity
without value addition / branding / packing. In such a case they will have
to submit EMD and Tender Cost).
iii. MSME bidder has to submit a self-declaration accepting that if they are
awarded the contract and they fail to sign the contract or to submit a
Performance Bank Guarantee before the deadline defined by the Bank,
they will be suspended for a period of three years from being eligible to
submit bids for contracts with the Bank.
iv. An MSE unit will not get any purchase preference over any other MSE unit.
v. Bids received without EMD for bidders not having valid NSIC registered
documents for exemption will not be considered. Bids received without EMD
for bidders not having valid registration documents for exemption will not be
considered. However, Performance Bank Guarantee has to be submitted
by the bidder under any circumstance.

16. Costs Borne By Respondents

All costs and expenses incurred by Recipients / Respondents in any way
associated with the development, preparation, and submission of responses,
including but not limited to attendance at meetings, discussions, demonstrations,
etc. and providing any additional information required by Bank, will be borne
entirely and exclusively by the Recipient / Respondent.

17. No Legal Relationship

No binding legal relationship will exist between any of the Recipients /
Respondents and Bank until execution of a contractual agreement.

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 18. Cancellation Of Tender Process
a. UCO Bank reserves the right to cancel the tender process partly or fully at its
sole discretion at any stage without assigning any reason to any of the
participating bidder.
b. The vendor shall indemnify UCO Bank and keep indemnified against any loss
or damage that UCO Bank may sustain on account of any violation of
patents, trademark etc. by the vendor in respect of the products supplied /
services offered.

19. Corrupt And Fraudulent Practices

As per Central Vigilance Commission (CVC) directives, it is required that Bidders /
Suppliers / Contractors observe the highest standard of ethics during the
procurement and execution of such contracts in pursuance of this policy:
“Corrupt Practice” means the offering, giving, receiving or soliciting of anything of
values to influence the action of an official in the procurement process or in
contract execution.
AND
“Fraudulent Practice” means a misrepresentation of facts in order to influence a
procurement process or the execution of contract to the detriment of the Bank
and includes collusive practice among bidders (prior to or after bid submission)
designed to establish bid prices at artificial non-competitive levels and to deprive
he Bank of the benefits of free and open competition.
The Bank reserves the right to reject a proposal for award if it determines that the
bidder recommended for award has engaged in corrupt or fraudulent practices
in competing for the contract in question.
The Bank reserves the right to declare a firm ineligible, either indefinitely or for a
stated period of time, to be awarded a contract if at any time it determines that
the firm has engaged in corrupt or fraudulent practices in competing for or in
executing the contract.

20. Non-Transferrable Offer

This Request for Proposal (RFP) is not transferable. Only the bidder who has
purchased this document in its name or submitted the necessary RFP price (for
downloaded RFP) will be eligible for participation in the evaluation process.

21. Address Of Communication

Offers / bid should be addressed to the address given in bid control sheet.

22. Period Of Bid Validity

Bids shall remain valid for 180 (One Hundred and Eighty) days after the date of bid
opening prescribed by UCO BANK. UCO BANK holds the rights to reject a bid valid
for a period shorter than 180 days as non-responsive, without any
correspondence. In exceptional circumstances, UCO BANK may solicit the
Bidder’s consent to an extension of the validity period. The request and the
response thereto shall be made in writing. Extension of validity period by the
Bidder should be unconditional and irrevocable. The Bid Security provided shall
also be suitably extended. A bidder acceding to the request will neither be
required nor be permitted to modify its bid. A bidder may refuse the request
without forfeiting its bid security. In any case the bid security of the bidders will be
returned after completion of the process.

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 23. No Commitment To Accept Lowest Or Any Bid
UCO Bank shall be under no obligation to accept the lowest or any other offer
received in response to this RFP and shall be entitled to reject any or all offers
including those received late or incomplete offers without assigning any reason
whatsoever. UCO Bank reserves the right to make any changes in the terms and
conditions of purchase. UCO Bank will not be obliged to meet and have
discussions with any vendor, and or to listen to any representations.

24. Other Terms And Conditions

Cost of preparation and submission of bid document:

The bidder shall bear all costs for the preparation and submission of the bid. UCO
Bank shall not be responsible or liable for reimbursing/compensating these
costs, regardless of the conduct or outcome of the bidding process.
i. The Bank reserves the right to modify any terms, conditions and specifications of
this request for submission of offer and to obtain revised bids from the bidders
with regard to such changes. The Bank reserves its right to negotiate with any or
all bidders. The Bank reserves the right to accept any bid in whole or in part.
ii. The Bank reserves the right to reject any or all offers based on its own evaluation
of the offers received, or on the basis of stability, capabilities, track records,
reputation among users and other similar features of a bidder. When the Bank
makes any such rejection, the Bank will not be bound to give any reason and/or
justification in this regard to the bidder. The Bank further reserves the right to
reject any or all offers or cancel the whole tendering process due to change in
its business requirement.

Response of the Bid:

The Bidder should comply all the terms and conditions of RFP.
I. The bidder is solely responsible for any legal obligation related to licenses
during contract period for the solution proposed and Bidder shall give
indemnity to that effect.
II. UCO Bank shall be under no obligation to accept the lowest or any other
offer received in response to this offer notice and shall be entitled to reject
any or all offers without assigning any reason whatsoever. UCO Bank has the
right to re-issue tender/bid. UCO Bank reserves the right to make any
changes in the terms and conditions of purchase that will be informed to all
bidders. UCO Bank will not be obliged to meet and have discussions with
any bidder, and / or to listen to any representations once their offer/bid is
rejected. Any decision of UCO Bank in this regard shall be final, conclusive
and binding upon the bidder.

25. Errors And Omissions

Each Recipient should notify Bank of any error, omission, or discrepancy found in
this RFP document.

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 26. Acceptance Of Terms
A Recipient will, by responding to Bank RFP, be deemed to have accepted the
terms as stated in the RFP.

27. RFP Response

If the response to this RFP does not include the information required or is
incomplete or submission is through Fax mode or through e-mail, the response to
the RFP is liable to be rejected.
All submissions will become the property of Bank. Recipients shall be deemed to
license, and grant all rights to, Bank to reproduce the whole or any portion of their
submission for the purpose of evaluation, to disclose the contents of the
submission to other Recipients who have registered a submission and to disclose
and/or use the contents of the submission as the basis for any resulting RFP
process, notwithstanding any copyright or other intellectual property right that
may subsist in the submission or Banking documents.
28. RFP Response Validity Period
RFPs response will remain valid and open for evaluation according to their terms
for a period of at least 6 months from the time the RFP response submission
process closes.
29. Notification
Bank will notify the Respondents in writing as soon as possible about the outcome
of the RFP evaluation process, including whether the Respondent’s RFP response
has been accepted or rejected. Bank is not obliged to provide any reasons for
any such acceptance or rejection.

30. Erasures Or Alterations

The Bid should contain no alterations, erasures or overwriting except as necessary
to correct errors made by the Bidder, in which case corrections should be duly
stamped and initialed / authenticated by the person/(s) signing the Bid.

31. Clarifications On And Amendments To RFP Document

Prospective bidders may seek clarification on the RFP document by letter/fax/e-
mail till the date mentioned in the bid control sheet. Further, at least 7 days’ time
prior to the last date for bid-submission, the Bank may, for any reason, whether at
its own initiative or in response to clarification(s) sought from prospective bidders,
modify the RFP contents by amendment. Clarification /Amendment, if any, will be
notified on Bank’s website.

32. Language Of Bids

The bid as well as all correspondence and documents relating to the bid
exchanged by the bidder and the Bank shall be in English language only.

33. Authorized Signatory

The bid shall be signed by a person or persons duly authorized by the Bidder with
signature duly attested. In the case of a body corporate, the bid shall be signed
by person who is duly authorized by the Board of Directors / Competent Authority
of the bidder or having Power of Attorney.
The selected bidder shall indicate the authorized signatories who can discuss, sign
negotiate, correspond and any other required formalities with the bank, with

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regard to the obligations. The selected bidder shall submit, a certified copy of the
resolution of their Board certified by Company Secretary along with Power of
Attorney duly stamped, authorizing an official or officials of the company to
discuss, sign with the Bank, raise invoice and accept payments and also to
correspond.

34. Submission Of Offer – Three Bid System

UCO Bank will follow Three Bid System i.e. Separate Eligibility Bid – containing
Eligibility Information, Tender Fee, Earnest Money Deposit in the form of Bank
Guarantee OR certificate from Ministry of MSME (wherever required) and Pre
Contract Integrity Pact (as per Annexure – XVI), Technical Bid – containing
Technical Information and Commercial Bid – containing Price Information along
with the soft copies (preferably in non-optical storage) duly sealed and super-
scribed as ― RFP for Supply, Implementation & Maintenance of Loan Origination
System (LOS) (Eligibility Bid), ― RFP for Supply, Implementation & Maintenance of
Loan Origination System (LOS) (Technical Bid) and ― RFP for Supply,
Implementation & Maintenance of Loan Origination System (LOS) (Commercial
Bid) as per the format prescribed in Annexure – XXI(ii) respectively should be put in
a single sealed outer cover duly sealed and super-scribed as ― RFP for Supply,
Implementation & Maintenance of Loan Origination System (LOS) as per the bid
details given in the RFP.
Eligibility evaluation would be completed first followed by Technical & Functional
evaluation. Thereafter, Price Information (Commercial Bid) of the eligible &
technically qualified bidders will be opened and Lowest Bidder (L1) will be
selected based on the Total Amount quoted in the commercial bid. The bids
(along with soft copy preferably in non-optical drives) shall be dropped/submitted
at UCO Bank‘s address given in Bid Control Sheet Table, on or before the date
specified therein.
All envelopes must be super-scribed with the following information:
 Name of the Bidder
 Offer Reference
 Type of Offer (Eligibility or Technical or Commercial)
The Eligibility and Technical Offers should be complete in all respects and contain
all information asked for, in the exact format of eligibility and technical
specifications given in the RFP, except prices along with the Tender Fee, Earnest
Money Deposit in the form of Bank Guarantee and the Pre Contract Integrity Pact
on a non-judicial stamp paper of requisite value (as per Annexure – XVI). Tender
Offer forwarding letter prescribed in Annexure – I should be submitted with the
Eligibility / Technical Offer. The Eligibility and Technical offers must not contain any
price information. UCO BANK, at its sole discretion, may not evaluate Eligibility or
Technical Offer in case of non-submission or partial submission of eligibility or
technical details. Any decision of UCO BANK in this regard shall be final,
conclusive and binding upon the bidder. The Technical bid should have
documentary proof in support of Eligibility Criteria and Annexures.
The entire RFP, Pre-bid responses along with all the Addenda and Corrigenda
should be stamped & signed by the authorized signatory of the participating
bidder and to be submitted to the Bank with all other documents as part of the
Eligibility bid.

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The envelopes separately should contain the documents in the order mentioned
in the following diagram.
Tender Fee, EMD OR MSME
Certifications
Pre-contract Integrity Pact

Eligibility Bid (Soft Copy)

Eligibility Bid

Eligibility Bid (Hard Copy)

Technical Bid (Soft copy)

Outer
Technical Bid
Envelope
Technical Bid (Hard Copy)

Commercial Bid (Soft

Copy)
Commercial Bid

Commercial Bid (Hard

Copy)

The Commercial Offer (Hard Copy) should contain all relevant price information
as per Annexure – XXI(ii).

All pages and documents in individual bids should be numbered as page no. –
(Current Page No.) of page no – (Total Page No.) and should contain tender
reference no. and Bank’s Name.

Note:

i. If the outer cover / envelop are not sealed & super-scribed as required, the
Bank will assume no responsibility for bid documents misplacement or
premature opening.
ii. The commercial offer (Hard Copy) should contain all relevant price
information.
iii. All pages and documents in individual bids should be numbered as page
no. (Current Page. No) of page. no - (Total Page No) and should contain
tender reference no. and Bank’s Name.
iv. The Bank does not bind itself to accept the lowest or any Bid and reserves
the right to reject any or all Bids at any point of time prior to the issuance of
purchase order without assigning any reasons whatsoever.
v. If any inner cover / envelop of a bid is found to contain Eligibility/ Technical
& Commercial Bids together then that bid will be rejected summarily.
vi. If any outer envelope is found to contain only the eligibility bid or technical
bid or commercial bid, it will be treated as incomplete and that bid will be

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 liable for rejection.
vii. If commercial bid is not submitted in a separate sealed envelope duly
marked as mentioned above, this will constitute grounds for declaring the
bid non-responsive.
viii. The Bank reserves the right to resort to re-tendering without providing any
reason whatsoever. The Bank shall not incur any liability on account of such
rejection.
ix. The Bank reserves the right to modify any terms, conditions or specifications
for submission of bids and to obtain revised Bids from the bidders due to
such changes, if any, at any time prior to completion of evaluation of
technical / eligibility bids from the participating bidders.
x. Canvassing of any kind will be a disqualification and the Bank may decide
to cancel the bidder from its empanelment.

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 PART-III Bid Opening & Evaluation Criteria

1. Stages Of Evaluation
There would be Three (3) stages for evaluation process.

The Stages are:

 Eligibility Criteria Evaluation

 Technical Evaluation
 Commercial Evaluation

The Eligibility Criteria would be evaluated first for the participating bidders. The
bidders, who qualify all Eligibility Criteria as mentioned in clause 2.1, will be
shortlisted for the Technical bid evaluation. A detailed technical evaluation
would be undertaken for eligible bidders and only the technically qualified
bidders would be shortlisted for commercial opening.

The Bank will open the technical bids, in presence of bidders’ representative(s)
who choose to attend, at the time and date mentioned in Bid document on the
date and venue mentioned in control sheet. The bidder’s representatives who will
be present shall sign the register evidencing their presence / attendance.

The bidder with the lowest commercial quote will be declared L1.

Evaluation Methodology

The objective of evolving this evaluation methodology is to facilitate the selection

of the most cost-effective solution (Total Cost of Ownership) over contract period
that appropriately meets the requirements of the Bank.

1.1. Eligibility Evaluation

The Eligibility would be evaluated first for the participating bidders. The
bidders, who would qualify all Eligibility Criteria as mentioned in the RFP, will
be shortlisted for the Technical bid evaluation.

1.2. Technical & Functional Evaluation

a. First, Technical bid documents will be examined from the Eligibility Criteria
angle. Bidders, who fulfill the eligibility criteria conditions related to bidder's
financial stability and experience fully as mentioned in the RFP, their bids
only will be taken up for further evaluation/selection process rejecting the
remaining bids.
b. The Bank will evaluate the technical responses of the bidders who are found
eligible as per the eligibility criteria mentioned in the RFP.

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 c. During the period of evaluation, bidders may be asked to provide more
details and explanations about information provided in the proposals.
Bidders should respond to such requests within the time frame indicated in
the letter / fax / e-mail seeking clarification / explanation.
d. Technical bid evaluation methodology that UCO Bank would adopt is given
below:
 The requirements are given in Annexure – XIX.
 UCO BANK may, at its discretion, waive off any minor non-conformity or any
minor irregularity in an offer/bid. This shall be final, conclusive and binding
on all bidders and UCO BANK reserves the right for such waivers.
 The bidders should provide their response (‘Y’ or ’N’) to the questionnaire in
the column “Compliance” in Annexure –XIX.
 The Responses should be as per the table below.
Y Available
N No, Not Available

 If any bidder provides response other than Y’ or ‘N’ the same will be treated
as Not Available i.e. N.

 Bidder should comply with all the requirements given in Annexure-XIX. Non-
compliance to any of the requirement in Annexure – XIX may attract
rejection of the proposal.

1.3. Commercial Evaluation

The commercial bids of only technically qualified bidders will be opened and
evaluated by the Bank and the evaluation will take into account the following
factors:

a. The Bill of Material must be attached in Technical Bid as well as Commercial

Bid. The format will be identical for both Technical Bid and Commercial Bid,
except that the Technical bid should not contain any price information (with
Prices masked). Technical bid without masked Bill of Materials will be liable for
rejection. Any deviations from the Bill of Material / non-submission of prices as
per the format shall make the bid liable for rejection.

b. The L1 bidder will be selected on the basis of the amount quoted for the
proposed solution quoted by them as per commercial bid. However, in case of
any discrepancy in calculation, unit cost of component and services shall
prevail.

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c. The optimized TCO (Total Cost of Ownership) identified in the commercial bid
would be the basis of the entire outflow of the Bank for undertaking the scope
of work.

d. In case there is a variation between figure and words, the value mentioned in
words will be considered.

2. Shortlisting

The bidder needs to qualify as per eligibility criteria. Only eligible bidders will be
qualified for the Technical evaluation process, to be qualified for commercial
bid opening. Only those bidders who achieve technical requirements
mentioned in scope of work would be short-listed for commercial bid
evaluation.

The Commercial Bids of only technically qualified bidders will be opened and
evaluated by the Bank and the evaluation will take into account the following
factors:
i. The optimized TCO identified in the commercial bid would be the basis of the
entire outflow of the Bank for undertaking the scope of work. The Bank will
consider the TCO over a Five-year period starting from the date of going live
in production. Any further infrastructure or hardware (electrical components)
required to meet the performance criteria of the Bank as stated in the RFP,
during the tenure of the project, would be at the cost of the Bidder.

ii. Normalization of bids: The Bank will go through a process of Eligibility

evaluation followed by the technical evaluation and normalization of the bids
to the extent possible and feasible to ensure that shortlisted bidders are more
or less on the same technical ground. After the normalization process, if the
Bank feels that any of the bids needs to be normalized and that such
normalization has a bearing on the price bids; the Bank may at its discretion
ask all the technically short-listed bidders to re-submit the technical and
commercial bids once again for scrutiny in part or full.

The resubmissions can be requested by the Bank in the following two manners:
 Incremental bid submission in part of the requested clarification by the
Bank.
 Revised submissions of the entire bid in the whole.

The Bank can repeat this normalization process at every stage of bid
submission or till the Bank is satisfied. The shortlisted bidder/s have to agree
that they have no reservation or objection to the normalization process and
all the technically short listed bidders will, by responding to this RFP, agree to
participate in the normalization process and extend their co-operation to the

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 Bank during this process. The shortlisted bidder/s, by submitting the response to
this RFP, agrees to the process and conditions of the normalization process.

iii. The bidder will be solely responsible for complying with any applicable Export
/ Import Regulations. The Bank will no way be responsible for any deemed
Export benefit that may be available to the bidder.

iv. In case there is a variation between numbers and words; the value
mentioned in words would be considered.

v. The OEM needs to provide Unit costs would be provided for components and
services; unit rates would be considered for the TCO purposes.

In the event the vendor has not quoted or mentioned the component or services
required, for evaluation purposes the highest value of the submitted bids for that
component or service would be used to calculate the TCO. For the purposes of
payment and finalization of the contract, the value of the lowest bid would be
used.

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 PART-IV Scope of Work

Bank intends to streamline the loan origination, processing, tracking and post
sanction compliance in order to have faster loan process leading to business
growth. This should also lead to lower defects to ensure optimum returns on
lending cycles and decreased operational costs improving the bottom-line.

Proposed origination system should enhance customer experience by streamlined

operations that will enable faster responses to customer queries and requests. The
Bank envisages having deeper insights into each transaction through real time
business activity monitoring, analytics to ensure lower defects, content and
resource optimization through audit trails and dynamic resource allocation.

1. Functional Requirement

Functional Requirement for Retail, MSME and Agriculture Modules in detail is as

under (the list of requirement is indicative, not exhaustive, as the actual
requirements will be determined during SRS/gap study phase)-

Note – All the points marked as Customizable (C) and To be developed (D) below
are to be made available before go live within the time frame as stipulated in the
RFP.

At least 75% of the requirements mentioned below should be Available (A) in the
proposed solution in order to qualify.

S. Description Available Rema

No. (A) rks (if
/Customi any)
zable (C)
/To be
develop
ed (D)
1 GENERAL REQUIREMENTS
1.1 The system should define and support loan products/
portfolios like Working capital loan, Term Loan,
overdraft, Real estate loans, Non fund based lines (LC,
BG etc.), Bills, Trade Finance solution, Lease(Finance or
operating Lease), Hire purchase, all segments like Retail,
MSME and Agriculture segment (Farm & Non-Farm
credit) etc. as per the requirement of the Bank.
1.2 System should have the ability to define, generate and
collect leads and manage external agencies and their
users like Direct Selling Agency (DSA), dealers, builders,

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 Bank Mitra, valuation agencies, Law Firms, verification
agencies, BCs and BFs etc. Should allow creation of user
groups under each business partner and creation of
users under each group as part of Corporate License.
1.3 System should have the ability to allocate relevant
cases to these external agencies and give controlled
access to work or give them facility to upload their
reports.
1.4 System should have facility to calculate commission/Fee
for DSAs, Valuer, LIEs, Lawyers and other third parties.
1.5 System should be able to receive various reports in
predefined form from authorized vendors through
internet, email, and other electronic media in a secured
manner.
1.6 Software should deliver the followings:
 Lead Origination.
 Lead Management/Database management
 Loan Origination System.
 Integration with Bank’s Core Banking System.
 End-to-end workflow management.
 Ability to define & manage different origination
channels.
 Support different loan products and loan types
/processes.
 Secured access using profile definition.
 Audit trail of data/ processes.
 Powerful structured and configurable workflow for
automatic routing of application.
 Supports multi-level loan product hierarchy.
 Support multi-tier rate structure like fixed/floating,
indexed and mixed.
 Support multi-tier lending power structure.
 Supports application processing for
individual and non-individual customers.
Non individual customers to include various
constitutions like proprietorship, partnership,
Companies, trusts, societies, Corporations, LLP,
foreign entities, local branches of foreign entities,
sovereign, SHG/JLG/FPO etc.
 User configurable parameters/ processes. New
product launch and defining/amending product
parameters to be internally enabled for Bank user.
 Configurable Risk policies. To be in built in the system
once by the vendor at the time of installation and
later to be allowed to be configured by the Bank
internally, in case of need.
 Rule based credit evaluation to provide internal
credit checking, Credit rating, credit scoring, risk

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 assessment, execution of power delegated and
compliance check.
 Document flow, imaging and archiving.
 Image processing abilities, including pictures taken
by webcam and other similar image forms.
 Image processing abilities so that image fed as input
is properly populated in output.
 Application details and status enquiry should be
possible.
 Generate letters, forms, loan legal documentation &
all desired template automatically. The generated
forms to be modifiable/ configurable from front end
by Bank only without depending on vendor.
 Interface to external/internal systems.
 E-Signature/ Digital signature enabled that can be
applied at any stage of processing.
 Possibility of enhancement with add-ons like
Analytics, third party users/ auditors/ valuers /
advocates/ stock auditors/ due diligence agencies.
 Ability to perform 3rd party Verifications, Valuations,
Field Investigations etc.
 Ability to define repayment variations like balloon,
moratorium (skip), step-up/ down in the product.
Ability to change repayment options, in case of
need.
 EMI, Non EMI / Principal Distributed and other
methods of payment supported.
 Interest and principal moratorium supported.
 Specific data entry screens designed for a given
customer type.
 Additional details like financial data for a specific
period captured for corporate customer.
 Combinations like individual/ corporate as a
borrower/ co-borrower/ guarantor or vice-versa are
supported.
 De-dupe parameter specific to customer type can
be defined.
 Document set specific to customer type can be
defined.
 KYC verification/Due diligence module.
-System should be able to capture and validate
various data for KYC norms as per RBI norms from
time to time like Customer Type, Customer Profile,
Customer Address, KYC documents etc.
 Restructured account Module along with
Configurable business rules as per policy and
approvals.
 Dashboard reporting : few specific reports that are
needed are

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  Report on Pending proposals.
 Report on Pending documentation.
 Report on pending security creation
 Report on an industry, etc. any other report required
by the Bank
This list is only illustrative. Any type or number of
reports can be drawn from the system as per the
requirement of the Bank.

1.7 Ability to generate automated e-mails / SMSs to

applicants / valuers / other agencies, users etc as per
the requirement.
System should have the ability to send Reminder Emails
and SMS to designated higher Officials of the Bank
which can be scheduled in the system as online
mode/batch mode.
The Software should store all e-mail/electronic
communications/SMS (external and internal for
recommendations, concurrence etc. electronically as
part of all loan documentations.
System should have provision to generate alerts/SMS/e-
mails from each stage – normal alerts and exceptional
alerts.
1.8 Ability to perform 3rd party Verifications, Valuations,
Field Investigations, credit bureau checks, geo-tagging
etc. with minimum human intervention etc.
1.9 Secured access using profile definition

1.10 System should keep history of each of parameters

change.
1.11 System should provide comprehensive audit trail report
on all activities performed on the system/ proposal
including modification of data by any user including
admin/system admin.
1.12 Single implementation supporting multiple portfolios

1.13 The LOS system shall have a business rules engine to

support different types of Application routing
mechanism including-
a) Sequential routing (Tasks are to be performed one
after the other in a sequence),
b) Parallel routing (Tasks can be performed in parallel by
splitting the tasks among multiple users and then
merging as single composite process instance. The
system shall support conditional merging of multiple
parallel activities i.e. Response from mandatory
parallel process stages before it can be forwarded to
next stage),

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 c) Rule based routing - One or another task is to be
performed, depending on predefined rules,
d) Ad-hoc routing: Changing the routing sequence by
authorized personnel. Rules can be defined on
parameters set for each product/group of products
as defined in the process flow.
1.14 Seasonal cash flows/repayment defining capabilities.

1.15 Should store various units of land area prevailing in

various states and also to convert it to standard units like
acre, hectare, sq. ft., sq. meters, sq. yard etc.
1.16 Parameterization, historical data management,
verifying data quality, migrating data, user acceptance
testing, documentation, knowledge transfer and
support.
1.17 After fetching data from internal/external system,
system should store it and make it available for
subsequent processes/checks as and when required.
1.18 Should provide end-to-end subsidy/ margin money
processing solution and automate the process of
subsidy claim and information flow.
1.19 Should capture the company/organization details and
flag in the account in case of loans under MOU/tie-ups
(existing or future).
1.20 Should read Optical Character Recognition
(OCR)/Quick Response Code (QR Codes) in the
documents and auto-fill the relevant fields in the system
(e.g. Aadhaar, land Records etc.)
1.21 All the upgrades of the software solution should be
provided to the bank free of cost for the entire contract
period.
1.22 Comprehensive training manual with built-in “help‟
menu in system.
Define and view help against each item.

1.23 The system should provide output format to be

generated in MS Word, MS Excel, Adobe acrobat PDF,
HTML, XML etc. and any format needed in future.
Output has to be a printable format with full alignment
of text, images & tables (in A4, A3, legal, letter etc.
paper sizes)
1.24 Multilingual (English & Hindi Languages) output
templates. Moreover, proposed solution should have
feasibility to include the major regional/scheduled
language at a later date.

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1.25 System should be able to handle entire loan life cycle
management i.e. complete loan origination and
processing system having automated process from lead
management till loan disbursement and post sanction
compliance.
1.26 PSR (Post sanction review) Submission and
management.
1.27 System should have mobile/tab solutions for field
functionality, client visits, including data & document,
pictures uploads or on website upload by third party
agency.
1.28 Automatic picking up of charges (if any) for
deviations/modifications/processing etc. for each type
of facilities/borrower.
1.29 Automatic printing of all the applicable forms and
documents as per requirement of the Bank.
1.30 Solution for improving Data quality through automated
processing & reduced manual interventions.
1.31 Generation of bank specified documents like
application forms, loan appraisal, sanction letter and
documentation with prefilled data.
1.32 Loan management system including loan origination,
complete processing including (Appraisal, sanction and
documentation), disbursement & post sanction Loan
management including review/renewal and
monitoring.

1.33 Restructured account Module along with Configurable

business rules as per policy and approvals.

1.34 Single Loan Application with suitable Annexure to

process single or multiple Facilities/ borrowers (Fund
based & Non-Fund based) as per the Bank’s
requirement.

1.35 Any number and types of facilities to be configurable.

1.36 Ability to define various masters e.g. Calendar Master,

Business Partners, Deviation reason master, Delegation
level master (Value), Product master (including pricing
etc.), Customer master (With ID details etc.), Policy
criteria master, Profession master, Company master,
Customer service master, Collateral detail master,
Interest Rate Master, Other Masters as relevant for the

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 software/as required by the bank,

System should support ‘Master Data Management’ of

various heads such as type of loan, geography, business
unit etc. and also version control in key masters.

There should be a facility to configure templates in the

system like the Call Report, Offer letter, SMS and email
alert, Survey report templates, subsidy claim template
which can be configured at the masters level in the
system.
1.37 System should be able to restrict access to data based
on user’s position/Role/combination of both in the
organization, eg. Branch employees should not be able
to access Sales data and vice versa.

1.38 System should be able to customize the screen based

on user’s hierarchy in the organization. Restricted
viewing or viewing of related fields only.

1.39 System should be able to integrate with document

imaging/processing systems and convert financial
document into excel or table format, thus facilitating
the rapid movement of applications across the
processes/ Units without the need of paper flow.
1.40 The system should be able to capture the verification of
application/ documents/ KYC with digital signature.

1.41 System should have Flexibility through extensive

Parameterization, Workflow and Configuration of Rules.
1.42 System should provide user definable rules for scoring,
de- dupe, eligibility, customer exceptions, workflow
movement, etc. using rule builder.
1.43 System should be possible to extract any or all data for
further analytical functions or for other purposes for end
users or other systems at Bank in desired format.
1.44 Solution should facilitate bulk upload of information
through batch files containing the application details.
1.45 System should be capable of supporting product
features. This may be as:
- Regular product parameters.
- Special campaign or category parameters
- Exceptions (approved through a defined process)
1.46 MIS/data input that requires interfacing with the core
Banking system/ document management system/ any
other system to retrieve/ compare/ validate existing
customer details.

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1.47 Referencing on the basis of defined rules.
1.48 It should be possible to integrate with and derive data
from bank’s other systems.
1.49 System should have controlled interface with
external/internal web links/ data sources/ reference
sources for data verification/ data & information
feeding/ checking information.
1.50 System should be capable to capture financial data of
the customer both current and projections, as needed
e.g. Equity / capital details, Credit facility
sanctioned/availed by/ from other Banks/ institutions,
profit and loss statements, balance sheet statements,
projected cash flows, carry out comparison between
estimated and actual achieved at the time of renewal
etc.
1.51 System should have validation based on Due diligence/
compliance checks through interface.
1.52 The system should ensure field level validation in all
screens, depending on security group / level of each
user. E.g. Only relevant data may be allowed in the
field or user may be able to approve values/comments
defined by his capability level.

1.53 System should have parallel processing abilities where

at any point of time more than one user can view the
case and record their
queries/comments/inputs/approvals.

System should have capability for horizontal and vertical

processing of a loan application/task. Like loan
application is forwarded from branch to different
departments of zonal office simultaneously; those
departments can work on the loan proposal in parallel
manner and put in their comments/remarks. Concerned
department can view the entire application, but edit
the pages related to their own specified department.
1.54 Report on workflow management both for reporting as
well as to have a comment & work log of the complete
user trail.
1.55 System should have notification facility i.e. when an
application is approved by a reviewing authority and
forwarded to the next person on the workflow, ability to
send auto-notification via outlook/SMS to the receiving
personnel/ other defined users to inform on applications
awaiting actions/ progress.
1.56 Ability to automatically send notifications/SMS/E-mail of
rejections/ approvals to appropriate personnel with

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 predefined data and conditions.

Generation/ transmission of email alerts/ advices /SMS

at various stages of the processing.
1.57 System should able to function two way interactions
with Core Banking System where loans approved in LOS
can be automatically open in Core Banking without
repeat data entry.
1.58 System should have abilities to create / update
qualitative / quantitative details in the system through
rule builder and same given to specific users as per
policy.
1.59 Setting up/ managing unit cost depending upon
purpose or other definable parameters.
1.60 Should handle substitution (Assign/Reassign) due to
leave/ Emergency/Transfer/Improvement of TAT. Only
Authorized Officials should be allowed for this job.
1.61 System should have full version control along with ability
to keep old versions retrievable in case of need.
1.62 System should have start date and end date for a
particular work flow/loan products based on set
parameters.
1.63 System should have a provision to capture Sector/sub-
sector, Borrower category, Occupation code and other
BSR details as required by RBI and statutory authorities.
1.64 System should allow admin/system admin to manage
various groups, users, roles, document management
operations and define and configure various workflow
steps for each process.
1.65 System should provide facility to define and administer
different rating criteria for different industries /branches
/group of customers.
1.66 System should have facility for OCR based bank
statement analysis, GST analysis, ITR analysis, salary slip
and KYC
2 LEAD MANAGEMENT
2.1 Manual Lead Creation through front line staff.
2.2 Bulk Lead Creation through Excel sheet/XML upload.
2.3 Lead Creation through integration with Bank’s website,
Mobile apps, SMS, TAB, ATMs, KIOSK, Business
Correspondents (BC), Business Facilitator(BF), Direct
Selling Agent (DSA), online lead providers such as
psbloansin59minutes.com, BankBazar etc.
2.4 Automatic/ Manual lead assignment to users/
branches based on pre-defined logic like PIN code,
type of lead etc.

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2.5 Manual Lead Assignment/Re-assignment
2.6 Lead De-duplication
2.7 Capture Detailed information of the lead
2.8 Add and modify lead details
2.9 Should process modification sanction with the same
lead number by changing status of lead before loan
account opening.
2.10 Attach, scan documents
2.11 Initiate leads for multiple products through single
application
2.12 Unique Lead ID generation and communication to
customers. System should enable searching based on
the Unique Lead ID or other defined parameters with
full/ partial matching. Full/partial matching option
should be configurable
2.13 Lead should be forwarded (allocated) to Sales Team/
Branch through SMS/ e-mail with unique reference
number
2.14 Below details of the lead to be captured (more can be
configured, if required)
Lead Details
Family Details
Wallet Details
Existing liabilities with same and other banks
Household details
Account Details
2.15 System should have the ability to capture details of the
source of the application with details like Relationship
manager/ Front line manager, BC, BF, Credit Managers,
product team names, branch, sourcing location etc.
2.16 Supervisor should be able to override the distribution of
the tasks to Users and reroute to other Users to speed
up Loan Application Processing.
2.17 System should have the ability to input varied loan
application scenarios (e.g. varied loan amount,
repayment terms, pricing etc.) for customer and view
the implications/ outcome of the scenarios to front
office team/ agents/ officer.
3 USER MANAGEMENT
3.1 System should provide complete user management
feature
- that allows the correct level of user to add new
users and remove users.
- that allows the correct level of user to modify the
access a user requires.
- Facility to add users to designated business unit/
branch/ processes/ roles.

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 - System should allow definition/modification of the
approval limits, branches and organization
structure which could be centralized or
decentralized.
- The system should include ensuring screen level
security in all screens, depending on security
group/ level of each user.
- System should be configurable to have more user
types/ levels to accommodate process changes/
audit or any other functional/ reporting
requirement.

4 WORKFLOW & ALLOCATION

4.1 System should have workflow which can be
configured/ parameterized depending on channel,
product, scheme, source, and any other available
fields.
4.2 The system should allocate particular application to
specific approvers. Further, there should be a queuing
system that should allocate based on pre-set logic.
Approval process can be defined as single approver or
multiple approvers.
4.3 Process of approval may have defined sequential and
parallel (like committee based approval etc.)
movements. It should be possible to have both in
workflow simultaneously.
4.4 System should provide Fast track processing feature
whereby a single user (duly designated) to process an
application from start to finish or may have limited
access to a specific task.
4.5 System should provide
- ability to define role, profile, level, branch, location
based allocation rules for each user along with
holidays.
- ability to reallocate or reassign cases from one user
to another.
4.6 System should provide multiple to & fro movement of
workflow items possible. Comprehensive Reports for
workflow.
4.7 System should provide ‘queuing feature’ which should
include the ability for escalation to higher supervising
authority in case the application has remained
pending without any activity for a specified period.
4.8 Should define Service Level Agreement (SLA) , TAT rules
for each activity in the workflow
4.9 System should have the ability to have workflows for
credit lines based on the current process of the Bank.
Interact dynamically between the rules engine and the

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 queuing process to move across queues based on
process results at each stage of credit processing –
Example: risk based verification process resulting in
instant approval or based on potential credit limit.
4.10 System should have provision of maker checker facility
for different activities like data entry, documents,
approval based on risk segment. However this may be
defined by administrator.
Some of the common steps that should be followed in
applications workflow are as follows.
 Quotations
 Quick /Detailed data entry
 Duplicate Check /Review
 Credit Scoring
 Document Process
 Credit Bureau Check (CIBIL etc.)
 Verifications Details
 Multi-level credit evaluation
 Decision Making
 Disbursement
 Monitoring
 Review renewal.
4.11 System should have the capability whereby the user
can view all previous notes exchanged and remarks
made by other users with respect to the application
under consideration and also seek clarification on the
same.
4.12 System should have the ability to allocate
automatically to each user based on role and also to a
pool/ team so that the available users can select case
to work on if needed.
4.13 System should have facility to put applications on hold
till pending actions are completed.
4.14 Application can be returned to any earlier stage in the
workflow if required.
5 APPLICATION AND DETAILED DATA ENTRY
5.1 Customer information at detailed level should be
captured.
Customer’s detailed information should be maintained.
Add Borrower, Co-borrower and Guarantor details.
Loan and product details are added with various
repayment parameters.
Multiple collaterals are accepted as security
5.2 This process should allow the user to enter missing data/
modify the existing data and then re-submit the
application for further processing.
5.3 Provisions for giving Specific recommendations for any
modifications/deviations by the user/sanctioning
authority.

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5.4 System should check the application data against all
the product level parameters and in case of
discrepancies, the same can be modified at this stage.
Product validations to be checked. If violated,
rectification activity performed.
5.5 Provision to add specific comments/litigations for a
particular case/lead to be provided.
5.6 Option to reject the application/lead for ineligible
customers with appropriate justifications by the
appropriate higher authority.
5.7 Upload scanned images of signed Application form,
KYC and statement of means.
System should also have OCR facility to capture the
application data entered.
5.8 Extract the details filled in online application
automatically.
5.9 System should support error / warning / action
messages for doubtful / wrong entries during Data
Entry, Modification and Saving Stage.
5.10 System should be able to flag and alert (pop up
message) the user for missing essential information.
6 APPLICATION INPUT AND TRACKING
6.1 Should capture customer details like:
 Borrower Information
 Personal information
 Application details of Loan
a. Customer profile, constitution, address,
demographic details etc.
b. Customer KYC details,
c. Employment Details,
d. Loan details,
e. Guarantor/ Co-applicant details,
f. Customer exposure with other Banks,
g. Land Holding Details,
h. Asset & liability details
i. Existing Cultivation pattern,
j. Date of appraisal initiation
k. Registering the application details in a user defined
format
l. Borrower Master data
m. Customer Follow Up reports
n. Write Up Details
o. Financials /CMA DATA
p. Comments on crop/product
q. Facility Details
r. Pricing Details
s. Security Details
t. Standard Terms &Conditions

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 u. Credit Rating/scoring results
v. Ratios and calculation from rating input/output
sheets
w. Document checklist
6.2 Should generate output (on screen or print) based on
input provided for the customers to view the eligibility
for loan and other parameters by front line staff while
interacting with the customers.
6.3 Should provide space to provide additional
information that may be relevant in making credit
decision e.g. number of bounced instruments, failed
standing orders.
6.4 System should support Qualitative Data Extraction
(QDE), Dynamic Data Extraction (DDE) and checking of
the data for any corrections extensively so as to ensure
integrity of data.
6.5 System should have facility to validate the data being
entered with validations like mandatory/ non-
mandatory, format validations etc.
6.6 System must generate a unique loan number for every
loan application and the application enquiry should be
possible on specific keys definable parameter. The
unique loan number generated should be easy to
trace by the various users who may wish to track the
application. For example: can be queried by inputting
customer's id no, name or business registration number.
6.7 Support multiple sub-borrowers in a single loan (viz. self-
help groups).
6.8 Facility of Application tracking across the life cycle of
the loan application and across business partners.
6.9 System should be able to capture the date and time
details of application like date of receipt, date of Login
and other dates as will be defined by the Bank.
6.10 System should provide for search facilities across the
screens in various modules during various stages of
processing
7 PRODUCT CONFIGURATION
7.1 System should have following facility -
 A multi-level hierarchy for defining financials
loan product.
 Ability to attach risk policies at any these levels.
 Support for multiple interest rate type liked
fixed, index based and mixed.
 Ability to define repayment variations like EMI,
non EMI, balloon, moratorium (skip), step
up/down in the product.
 Intermittent and last balloon payment
supported.
 Interest and principal moratorium supported.

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  Servicing of interest during moratorium in line
with repayment frequency supported
 Support for individual and corporate customer.
 Specific data entry screens designed for both
customer types.
 Additional details like financial data for a
specific period captured for corporate
customer.
 Combinations like individual as a borrower and
corporate as co-borrower/Guarantor and vice versa are supported
 De dupe parameter specific to customer type
can be defined.
 Loan products can be defined as corporate
products offering more processing flexibility.
 Document set specific to Customer type
can be defined.
7.2 System should be able to define various hierarchies:-
Defining the organization hierarchy (at least 10
levels),Define the roles performed in the organization,
Co-relating the role of employee and his area of work,
Co-relating business partners with products offered,
Define hierarchies based on type of deviation (for e.g.
Credit for exposure, Delegation of Power etc.
7.3 Should be able to check the ceiling limit as prescribed
in the loan policy for the sector in which the loan is
proposed. And it should be able to add/deduct the
available limit for the sector.
8 CUSTOMER MANAGEMENT
8.1 System must generate a unique customer id &
searching based on the defined parameters with full/
partial matching. Full/ partial matching option to be
configurable.
8.2 System should allow automatic fetching of the
customer data for an existing customer
- Customer Profile
- Exposure Details
- Group Exposure if any
- Existing Facility Details
- Limit details
- Classification detail
- Securities etc.
9 DE-DUPE & NEGATIVE DATABASES CHECK
9.1 Provision to configure rules for De-dupe at customer/
product level.
9.2 De-dupe rules to be configured for applicant as well as
asset/ collateral.
9.3 System supports phonetics as well as algorithm based
duplicate check.
9.4 Unique rule sets can be defined for individual, Business
units and corporate applicant types
9.5 System should have the ability to find if a customer is an

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 existing one and check for internal / external referral
lists or whether the customer is defaulter at any other
branch of our Bank
9.6 The system should have the ability to de-dupe with the
current application details like ID numbers, names or
parts thereof, telephone numbers against similar lists in
other product databases.
9.7 System should have an option to reject the application
for customer based on the compliance check results.
9.8 Escalation Matrix pre-defined.
9.9 System should have the ability to view the existing
history, relationship of the customer with Bank.
9.10 System should able to do the de-dupe against CBS.

10 CREDIT EVALUATION/ RATING

10.1 Interface with Internal credit rating system for borrowers
10.2 Scoring parameters based assessment abilities in case
of schematic lending.
10.3 Should provide flexibility in defining credit scoring rules/
policies with different multiple combinations and base
criteria, provide on-line credit scoring processing with
auto approvals.
10.4 The product should have a scoring engine that is
capable of credit scoring across demographic and
bureau variables and handle multiple score cards
across products and segments
10.5 Should key in financial/ non-financial data and use the
same for scoring.
10.6 Generation of rating input from CMA DATA
10.7 System should have capability to interface with third
party external credit rating systems and use the same
for defining different paths of the workflow or in internal
scoring engine real time or in batches.
10.8 System should have capability to interface with multiple
credit bureaus and use the results of same in scoring.
10.9 The system should have the infrastructure to support
rule based decisions with embedded architecture
enabling such rules to be written by users using
customer level elemental data.
11 ELIGIBILITY
11.1 System should have the ability to define the customer
eligibility rules based on different parameters. Details
will be conveyed at time of SRS.

These parameters should be modifiable from time to

time as per change in Bank/Product norms from front
end only.

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11.2 Should arrive at eligible loan amount for a customer
based on these rules and data entered for application.
12 ANALYSIS
12.1 Evaluation of Credit Limit, Credit Scoring and Appraisal.
12.2 System should be able to capture CMA data furnished
by the customer (either through uploading/ manual
entry)
12.3 System should support financial analysis based on
parameters like:-
NPV, IRR and Benefit-Cost ratio, Debt Service ratios,
sensitivity, FCFF, FCFE, or other similar tools. or any other
ratios.
12.4 System should support definition of standard formats for
financial data and statements like Balance sheet, Cash
Flow statement, P&L account, and Funds flow
statements. Definition of financial structures based key
parameters like Industry segment, customer type etc.
Structures can be defined for various financial
statements like Balance sheet, Cash Flow statement,
P&L account, Funds flow statements etc.
12.5 Excel based template/ file upload/ processing facility
to be provided.
12.6 Credit assessment based on product specific
guidelines/Requirements.
12.7 System should compare benchmark ratios based on
risk policy of the bank.
12.8 Standard analysis of financials using basic analytics,
Key financial ratios and benchmark.
12.9 System should allow defining ratios like operating profit,
margin, etc. based on formulae and data obtained in
financial statements.
12.10 System should support details like Average and
benchmark ratios.
12.11 Financial data for the customer can be derived using
excel reports/ CMA data.
12.12 Analysis of CMA Data/ Generation of projections for 2
years based on CMA Data (Audited Balance sheet)
12.13 System should capture any Number of years for which
the financial projections/ cash flow/ loan /covenants
data can be recorded & processed.
12.14 System should provide a space to provide additional
information that may be relevant in making credit
decision e.g. number of bounced instruments,
comments on TOD/excess drawls/adhoc and their
regularization, failed standing orders, window dressing
of accounts issues, Credit summation vis-à-vis sales.

System should have an analysis capability based on

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 transaction (e.g. excess withdrawal of cash from loan
accounts, transfer of loan funds to sister concerns,
transfer of loans to saving accounts)
12.15 The system should capture remarks (with replies) of
latest internal/ external auditors (concurrent, statutory,
stock audit, etc.), first site inspections. It should also
support capturing of text comments along with
capturing of remarks and irregularities pertaining to the
account in the
Bank’s monthly / quarterly monitoring reports.
12.16 Data should be uploaded for audited/ unaudited/
draft/ in-house/ projected balance sheet.
12.17 Standard analysis of financials using basic analytics
and using various methods of lending like Turnover
Method, MPBF, Cash Budget or any other assessment
methods adopted by the bank from time to time.
12.18 Based on the data uploaded, system should compute
the financial ratios as per the configuration in the
masters. The system should be able to perform
comparison of selected key ratios, financial parameters
across borrowers within the industry and against bench
marks. Ratios like debt/equity ratio, current ratio,
ICR/DSCR etc. and additionally (but not limited to)
following:
Paid up capital
Reserves and Surplus
Intangible assets
Revaluation reserve
Tangible net worth
Long-term liabilities
Capital employed
Net block
Investments
Non-current assets
Net working capital
Current assets
Current liabilities
Net sales
Other income
Net profit after tax
Depreciation
Intangible assets
Cash accruals
ROCE (Return on capital employed)
Drawing Power of the applicant, etc.

An illustrative list of ratios to be computed for financial

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 analysis is furnished below:
Liquidity Ratios, Profitability Ratios, Efficiency Ratios,
Leverage Ratios, Market Ratios, Capital Budgeting
Ratios, DSCR, NPV, IRR, ICR, FACR etc.
12.19 The system should support sensitivity analysis where the
user can modify the financial data to find out how the
change will affect certain key financial
ratios/indicators.
12.20 System should support to insert images, signatures, table
and format the template as per Bank standard formats/
Proposal complexities.
12.21 Data fetching on unhedged foreign Exposure
reference data to be analyzed.
13 PROJECT APPRAISAL
13.1 System should support Standard & customized project
appraisal tool & processes.
13.2 Building up/ importing/ assessing various financials &
business models and other appraisal requirements of
project funding.
14 DOCUMENT MANAGEMENT

14.1 Should define the documents checklist for an

application, applicant, asset etc.
14.2 Documents / reports can be uploaded at various stage
like document receipt, verification report etc in
compressed and encrypted form and should be able
to retrieve and display the same whenever required.
14.3 Should track the receipt of Documents for an
application.
14.4 Maintains separate Error list which contains documents
that are marked as error.
14.5 Should upload documents against documents
checklist/ data in different formats like jpg, jpeg, png,
pdf etc.
14.6 Should update, to inquire, archive and retrieve the
documents.
14.7 Should defer, waive the documents with approval from
competent authority based on customer request.
14.8 Should support document waiver process with an
approval flow and comments by the approving
authority.
14.9 Should allow adding new documents in existing list at
multiple stages.
14.10 Should define mandatory, non- mandatory
documents.
14.11 Should track documents stage wise.

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14.12 Should mark the no of pages, date of receipt, location
of the document while receiving it.
14.13 Should have a verification of the documents by a
different user.
14.14 Should maintain scanned image of applications, forms,
appraisals, reports, cover documents, visit reports,
security documents etc.
14.15 Based on each product and parameter bank specific
documents/ forms to be generated automatically with
prefilled fields based on the input fields given.
15 DOCUMENT CONFIGURATION and DOCUMENT CHECK LIST
15.1 Three Tier Document Definitions.
 Document Code – Identification of documents
should be done
 Document set code – set of various types of
documents based on type of customer, loan
product, security, Legal aspects and so on to
be uploaded/ retrieved.
 Document family – Similar type of documents to
be grouped together in a family. Branch should
be able to view the documents required easily.
15.2 Applicable document sets can be configured at
applicant, application and asset level.
15.3 Stage at which the documents are expected to be
received can be configured.
15.4 Provision should be there to make available the
automatic document checklist based on application
data according to pre-configured document set.
16 DOCUMENT RECEIPT
16.1 Documents should be received or verified at 3 levels.
These are applicant level, asset level and application
level.
16.2 Depending on the stages, documents can be received
till post disbursement.
16.3 Provision to upload scanned images of documents
available at multiple stages.
16.4 Should waive a certain document.
16.5 Should defer a certain document to a future date /
stage.
16.6 Provision to verify/ upload received documents.
16.7 Documents configured to be received post
disbursement are tracked through email/ SMS alerts
17 DOCUMENT VERIFICATION
17.1 All KYC documents can be E-verified after they are
received by the designated officer.
17.2 Multiple types of verification should be supported viz.: -

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 Field Investigation, Office Verification, Residence
Verification, Personal Interview and Organization
Verification
17.3 Multiple instances of a single verification type
17.4 Assigning verification requests to Internal and External
users
17.5 Verification is a 3 step process
- Initiate Verification
- Perform Verification
- Accept Verifications
17.6 Should re-initiate verification if required
17.7 System should also support third party verification
(report update etc.)
17.8 Should define Escalation matrix/ Queue Management
17.9 Should interface with external agencies/ authorities for
documents verification.
17.10 Auto assignment to empanelled Advocates and
Engineers for Legal scrutiny report and Engineer
valuation.
17.11 Provision for reports to be uploaded by the
empanelled advocates and engineers directly through
an interface exclusive for this purpose.
17.12 Documents can be marked as satisfactory/Non-
satisfactory.
17.13 Flagging of pending documents account wise and
follow up.
18 FEES & CHARGES
18.1 System should have a facility to define different fees,
charges and taxes as per guidelines, which are to be
collected for a credit product type and customer type.
18.2 Should collect fees and charges based on the
checklist of generated charges partially or fully.
18.3 Apart from system identified fees, provision to add for
additional fee type should be there.
18.4 Should waive or defer a charge after the approval of
competent authority.
18.5 Should integrate the facility for collection of fees for
external agencies like DSA, Business Correspondents,
CIBIL etc.
18.6 Should integrate with banks collection system (existing
or proposed)
18.7 Offer letter to have detailed fee and charge
calculation which can be directly debited to Core
banking on triggers.
19 DEVIATION MANAGEMENT
19.1 System should define deviation based on rules for

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 pricing, demographics and other parameters.
19.2 Generation of deviations automatically by the system
and allocation to designated authority for approval.
19.3 Maker Checker process for deviation approval.
19.4 Facility to add certain user deviations based on the
discretion of the user/ competent authority.
19.5 Should support following deviations
 Multi-Level Deviations.
 System defined deviations triggered based on
the configuration
 Additional manual deviations
 Role based deviation approval
19.6 Ability to define credit deviation matrix for a hierarchy
of reviewers and approvers, credit committee, or a
hierarchy of credit committees
19.7 The System should have capability for Setting up of
Score Card, Deviation logic by Business users and any
changes made should be effective from date of
modification. Historical records of Score card and
Deviation along with user audit trail be available for
future reference
20 USER WORKSPACE
20.1 System should allow user to see all application he has
to work on in a single view.
20.2 System should allow user to prioritize his work by being
able to filter cases based on certain parameters like
application id, first name, last name, product etc.
20.3 User should also be able to view cases in a pool and
request to attend the case to start working on same
with approval of allocating authority.

20.4 Supervisor user should be able to view records of his

subordinates and be able to take actions on same.

21 COLLATERAL MANAGEMENT
21.1 Should generate unique collateral ID for the asset/
collateral. In case of extension, if any, existing collateral
ID number to be captured for subsequent applications.
21.2 System should define different collaterals and attributes
in the systems which have to be captured for a
collateral.
21.3 System should capture collaterals for an application.
21.4 System should generate technical and legal valuation
for a collateral and allocate it to a user or agency and
capture the valuation details.
21.5 Workflow based valuation process - Initiate valuation
request, Valuation report details, Accept valuation and

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 Attach collateral.

Multiple instances of a single valuation request can be

generated.
21.6 System should calculate eligibility based on collateral
value and Net Present Value (NPV).
21.7 System have facility to upload, display and print
valuation documents/legal reports into the system.
21.8 System should have Ability to configure single/ multiple
collateral at application level.
21.9 Collateral processes like entry, valuation and
attachment should be supported as workflow activities.

22 VERIFICATION MANAGEMENT
22.1 Should generate different verifications for customer
based on his application and evaluation process. List of
verification processes shall be provided at the time of
SRS.
22.2 Allocate verifications like phone, income, personal,
address etc. to user/ agencies, if there are third party
or internal validators.
22.3 Should initiate and do field investigations.
22.4 Should capture details and documents related to each
verification.
23 TERMS & CONDITION MANAGEMENT
23.1 Facility T&C list has to be automatically selected on the
basis of facility type selection.
23.2 Provision should be there for bringing in any changes/
amendments by the users/ approval authorities.
23.3 Borrower standard T&C be selected on the basis of
borrower type.
24 CREDIT APPROVAL
24.1 Multi-level approval based on sanction limits.
24.2 Should define the sanctioning authority based on loan
size, product, deviation etc. Should have a multi-level
sanctioning matrix and automatic routing of the case
based on that.
24.3 The system should aid credit decision making based on
the proposal evaluation analysis and credit risk rating. It
should facilitate users/reviewers in understanding
assessments through electronic case files.
24.4 System should allow authorized personnel to override
system credit approval or rejection recommendations
but with an audit trail that can be tracked.
24.5 The system should have the capability to route the
case for committee approval in case of higher loan

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 amounts where multiple officers can approve the loan
as specified in the committee.
24.6 Multiple committee members can be defined along
with veto and non-veto members.
24.7 Provision to define committees like approval
committee, pricing committee etc.
24.8 Automatic approval / rejection based on decisions
taken.
24.9 System should generate Credit Appraisal report in a
printable and/or screen readable form.
24.10 System should provide for definition of the minimum
requirements for one to qualify for a credit facility
generally and within each stage.
24.11 System should allow reviewing personnel to view
defined sets of information/ comments on each credit
request.
24.12 Should view the application data in a summarized form
to take credit action.
24.13 Ratification process for decisions taken is supported.
24.14 Should generate Sanction tickets and term sheets for
Customers/ Bank with mandatory fields and T&C.
25 COVENANT MANAGEMENT SYSTEM
25.1 Should view/ input financials & non-financial covenants
based on pre-defined rules.
25.2 Periodic monitoring (with manual intervention) of
covenants.
25.3 Report generation on compliance/ non- compliance.
26 REVIEW/ RENEWAL
26.1 Capture data on future date of review or renewal for
each loan at the time of loan origination based on set
rules or manual entry.
26.2 System should allow timely review/renewal of
application as per the above processes.
26.3 System should provide previous approvals / rejections in
the system history.
26.4 For existing loans, system should fetch the data from
CBS and generate alert for review/ renewal/ DPN due
date etc. and alert to be sent to branch/ customer
through email and to Branch Manager through SMS on
daily basis.

27 EXCEPTION HANDLING
27.1 System should add certain actions/conditions if the
application is not fully up to the mark for approval like
addition of co-borrower, collateral etc.
27.2 System should be able to re-routing the case to an

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 appropriate officer in case of any changes or
amendments to be made.
27.3 System should automatically reroute the case in case
of any data change based on which the approval was
done.
27.4 System should allow to reject the application with
reason. The system should allow review of rejected
applications through a screen that includes the reason
for rejection.
27.5 System should have facility to bifurcate Loan
requirements into various purposes including Insurance
amount wherever applicable.
27.6 System should allow to review rejected applications for
reopening in special cases by authorized user.
27.7 Facility to recommend an application if it is not in users
approving authority.
27.8 System should facilitate archival of rejected
applications for de-dup purposes.
27.9 Once an application for credit is closed, it should not
be possible to change the data.
27.10 System should have a mechanism that cancels/rejects
an application with justification if it is pending for more
than a specified number of days after follow-up for
missing documents/information. This should be done
after certain number of reminders to the users.
27.11 System should have override options whereby an
earlier rejection or cancellation can be revoked and
the application be brought back into the mainstream
for positive closure.
28 OFFER LETTER & LOAN DOCUMENTS
28.1 Generate pre-printed offer letter & Loan Documents for
customer.
28.2 Should capture the acceptance by the customer.
28.3 Allow printing of approval/ rejection letter in desired
format.
28.4 Should view the status of applications under process
Stage wise, branch wise and user wise.
28.5 System should support generation of sanction advice
as per the format/requirement of the Bank which shall
be shared at the time of SRS.
28.6 Customer correspondence, including reminder letters,
etc. automatically generated by the system in
accordance with defined parameters.
28.7 The system should handle and generate documents
like but not limited to:
Loan Sanction Letter
Loan Rejection Letter
Loan Related Agreements/documents

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 Security document
All other document forms

(Format/template of each document should be

flexible and admin user can add or modify the
document as per bank’s requirement.)
28.8 There should be a facility to configure templates in the
system like Offer letter, SMS & email alert, Survey report,
Various Vendor reports, Inspection reports etc. which
can be configured at the masters level in the system.
29 APPRAISAL NOTE and LIMIT MANAGEMENT
29.1 System to have the capability to show a snap shot view
on a click of the entire appraisal on a single click
29.2 Should print the appraisal sheet for offline study of the
appraisal
29.3 Limit management
System should have push / pull abilities for customer
limit positions to / from CBS.
Interchangeability from funded to non-funded & vice-
versa.
Multiple levels of sub limits.
29.4 Loan Amortization schedule
30 DISBURSEMENT
30.1 Should generate a disbursement request/ voucher/
forms based on facility type.
30.2 Should generate pre disbursement compliance sheet/
certificate
30.3 Disbursement release and Disbursement approval
30.4 If any loan application is approved from a higher
authority, then there should be a provision to take
disbursement permission from the concerned authority
in the system.
30.5 Support for Partial Disbursement/ full disbursement/
disbursement in stages as per sanction terms and
conditions.
30.6 Principal and interest repayment on partially disbursed
amounts
30.7 Should enter disbursement details like beneficiary,
mode of disbursement etc.
30.8 Have maker checker process for disbursement
approval.
30.9 Facility to update disbursement details once the
disbursement has been done, if needed.
30.10 Facility to update details of asset created if any, like
machine details, project details etc. and make it
available to use afterward.

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30.11 Facility to do multi tranche disbursement for loans.
31 POST SANCTION FOLLOW UP
31.1 The System should have a separate dash board system
where branch user or controlling offices can view or
track the post sanction details, depending upon the
configuration of parameters set up, as per the Bank’s
policy. The functional requirement of the post sanction
module will be as follows.
31.2 This should enable the Bank to manage the customer
profiles to whom the loans have been disbursed. The
customer records are to be obtained from LOS &
Finacle database. Integration with Finacle to this
extent, to be carried out. The monitoring system should
have the following functions:
1. Customer Information: System should have ability to
display the customer’s fund and non-fund-based
exposures details.
2. Co-Obligant and Guarantor: System should provide
the view of the list of co-obligants and guarantors
associated with the loan.
3. Guarantee Cover: Guarantee Cover page display
the lists of all the guarantee cover (CGFMU for Mudra
loan, CGTMSE for all types of MSME loans, Credit
Guarantee for Standup India Loan, CEGFSE meant
for loans extended to Scheduled Castes, etc.),
provided to secure the loan.
4. Subsidy: Subsidy page allows you to manage various
financial grants by the government or public bodies
like CLCSS (Credit Linked Capital Subsidy Scheme),
NABARD, NHB(National Horticultural Board) and TUFS
(Technology Up gradation Fund Scheme, PMEGP
etc.,
5. Consortium/Multiple Banking: Details of the
Consortium of banks/Multiple Banking along with
fund based and non- fund-based exposures to be
provided.
6. External Rating: Periodic updation of the External
Rating of the customer to be provided.
7. Department Observations: Provision for entering
observations of various departments and authorities
on the loan to be made available. This will enable to
view the observations posted by various
departments/authorities in a single location and the
same should be available during review/renewal of
the facilities.
8. Security: Details of the securities (primary and

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 collateral) provided to the loans along with
first/second/pari-passu charge to be made available
and security coverage of the loans also to be made
available. Pending for creation of charge with
various statutory authorities like CERSAI, MCA,
Registrar Office, Transport Authorities etc., also to be
made available. Further, the details of the legal
report, vetting report, valuation date, Fair Market
Value, realizable value, Distress Sale value etc, should
be captured.
9. Restructuring of the Loans: Provision should be
available for restructuring of the existing accounts
and sanctioning of the restructuring of the loans to
be supported.
10. Insurance Details: The system should be able to
capture details of the insurance available against
charged securities (both Primary as well as
Collateral). This helps the branches to renew the
validity of the Insurance on time to safeguard the
bank’s interest when need arises. Insurance details
such as insurance company name, policy number
and date, renewal date, insured property address
name of borrowable account, limits under which
insurance is made, amount of insurance, period of
insurance, hypothecation clause etc. Alerts are to be
given before the date of expiry of insurance along
with generation of letter to be sent to customer and
also for renewal to the Insurance Company
concerned.
31.3 The system should have provision to submit the project
completion reports, stage-wise disbursal of term loan
etc., of a customer with respect to the loan. The
workflow is enabled upon successful completion of the
document.
 Project Completion Certificate
 Stage wise disbursement of term Loans
 Post Sanction Inspection Report/ end use monitoring
31.4 The controlling offices should be provided with options
to monitor and follow–up actions for rectifications.
31.5 Document Details:
The system should be able to store the details on the
legal documents that are executed. Details such as
document name, date of document, vetted date,
expiry date and the authority who vetted the
document to be provided. Valuation details like name
of valuer, date of valuation, Fair market value,

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 realizable value and distress value.
31.6 System should have the facility wherein legal
documents created for any loan application can be
uploaded into LOS post approval of loan application.
Thereafter, it can be sent to higher authority like ZO/HO
for vetting. Post vetting, higher authority can send it
back with confirmation for disbursement or ask for
rectification of specified document, if any. System
should allow this interactive communication between
different hierarchies and upload of documents at any
stage of processing.
32 NOTIFICATION MANAGEMENT
32.1 Facility to provide real time notification of case as per
configuration of the Bank
32.2 Alert to be given by the system after the sanction for
registration, cancellation or modification of charges at
external agencies.
32.3 Should automatically send notifications of rejections/
approvals to appropriate personnel/customers with
predefined data and conditions.
32.4 When an application is approved and forwarded to
the next person on the workflow, it should send auto-
notification via email/SMS to the receiving personnel/
other defined users to inform on applications awaiting
actions/ progress.
32.5 System should have the ability to send SMS alerts to the
customer on Vital information related to Processing of
Loan as well as offering of other facility.
32.6 Should automatically notify or alert when the loan is
disbursed.
32.7 Should define templates for SMS, email, letters for
notifications based on existing templates of the Bank.
33 PRODUCT MANAGEMENT
33.1 Should define new portfolios, products, schemes based
on the current/proposed offering of the Bank.
33.2 Should define pricing(fixed, floating) with different
frequencies like yearly, monthly etc. along with ability
to set up rules for risk based pricing.
33.4 Calculation of interest sacrifice/ surplus, in case interest
rate is changed due to certain reasons.
33.5 Should define different calculation methods,
repayments methods, repayment variations like step
up, step down etc.
33.6 Should restrict the availability of the product location
wise.
33.7 Should copy and configure new product internally

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 without vendor support.
33.8 System must have capability for pricing to be based on
the tenor of the loan. The system should give capability
for longer tenors to have higher pricing.
33.9 In the event that a customer already has an existing
loan, the system must have capability to settle the
existing loan and generate a new loan application,
with a consolidated balance of the new and old loan.
This can be done manually.
33.10 Capability for balance transfers In the event that a
customer has an existing loan with another institution,
the system must allow for input of this information at
origination. This will allow for this information to be
reviewed at verification.
33.11 Full Ad-hoc Limit Management System where
temporary limits can be processed in the system.
33.12 There should be risk weightage and automatic loan
interest setting as per CIBIL score of the entity.
33.13 System should have capability for adding, modifying,
suspending, revoking products as and when required
without hampering processing of existing applications.
Historical records of products along with user audit trail
be available for future reference.
34 RULE BUILDER
34.1 Facility to define rules based on different parameters
required for loan processing. Rules could be related to
de- dupe, scoring, eligibility, deviations, sanctioning
powers etc. or other rules like risk based pricing.
34.2 System should have flexibility to add new rules based
on calculations, criteria .There must be rules that
decide on minimum requirements including and not
limited to age, income/ balances / employer category
/ scores obtained etc.
35 FINACLE and THIRD PARTY INTEGRATION
35.1 Should support tie ups with vendors, Institutions,
Organizations etc.

Configure APIs/any other mode for connecting to third

party portals hosted by GOI/RBI/NABARD/ any other
govt. or non-govt. dept. or agency etc.
35.2 The proposed software should be able to pick up
Interest Rate, various master data, Reference Codes
from Core Banking Software (Finacle) for regular
processing of Loan applications
35.3 Post account opening, proposed software should be
able to create Security Records (SRM creation in
Finacle).

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35.4 System should have the ability to view the match
details and compare the matched parameters to be
sure that the customer match is exact and then map
them against same customer id.
35.5 System should have provision to validate and use user
input Cust Id (Existing Cust Id) to open the Loan
account in Core Banking System. However for new
customers, system should create a new cust id and
open the account using the new cust id.
35.6 System should be able to integrate seamlessly with
Banks Core Banking System (CBS).
35.7 Interfacing with other external/internal systems,
including but not limited to Core Banking solution, Risk
Rating Models, Scoring Models, CIBIL, UIDAI, IT Website,
MCA website/data, EC, CRILC, Market Reports, CERSAI,
ECGC, Defaulter list, DGFT, Sub registrar office websites
(to verify land documents) and any other
website/portal which would help in validation of data
provided by customer.
35.8 System should check the depository/RBI Fraud
Depository and show that the account/ entity are
shown as Red Flag Account (RFA)/ not from other
Banks.
35.9 Auto checking of CERSAI from the portal for loans in
which CERSAI registration is mandatory. Auto
upload/bulk upload of the data on CERSAI portal for
approved loan applications.
35.10 Digital signature should be enabled for the corporate
entity and auto updation of registration of charges on
the site of MCA.
35.11 User credentials to be linked to internal CBS/other
systems as required by the Bank.
36 REPORTS/ MIS & DASHBOARDS
36.1 Provide standard reports which are printable in PDF
and exportable to Word or Excel or other data analysis
formats.
36.2 Allows report configuration by allowing customizing
report parameters.
36.3 System should generate reports like:-
Application received
Applications approved
Application declined
Sourcing Performance
Turnaround Time (TAT) Reports
SLA reports
Applications pending
Disbursement of Applications
Pending documents Application

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 Pending verification
Pre Finalized Company Rating Report
Final Company Rating Report
Interim Industry Rating Report
Final Industry Rating Report
Company Financials Report
Score Mismatch Report
Risk Rating Reference Report
Industry Benchmark Report
Company Comparison Report
Case Status Report
User Access Rights Report
Audit Report
Executive Summary Report
User Login Logout Report
Periodically reports in PDF/ MS Word/ MS excel/ HTML
etc.
36.4 Report should be available for follow up with prospect
clients on Offer letter issued and not acknowledged
with details like Relationship Manager name, Prospect
client details, Product, Date of application, date of
issuance of offer letter and days pending for
acknowledgement.
36.5 Report should be available from the system on the
proposals approved but not accepted by the
customer.
36.6 The LOS system should support the generation of
statistical and management reports like Number of
proposals assigned, Number of proposals completed,
Time taken to complete each proposal, Process History
Report, User Performance Report, Average proposal
Time Report, MIS reports as decided by the Bank from
time to time.
36.7 The Software should support definition of new
customized reports based on existing data and other
calculated logic.
36.8 MIS should be available through system like branch
wise exposure, industry wise exposure etc.
36.9 Report on pending documents after disbursement:
System should provide report on daily basis
automatically as well as through user invocation for all
the documents pending from customer proposal wise.
Specific Documents received /Pending should be a
part of account opening process
36.10 System should generate a report which gives the
category wise application received, approved,
pending during particular period.
36.11 System should provide Vendor wise detail report for

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 ascertaining TAT and quality of work performed by the
Vendor, BC and others.
36.12 Exception reports/ Deviation Reports to be available to
Authorized users only
36.13 The solution should have ability to generate various MIS
reports as per regulatory / statutory guidelines /
requirements. Vendor to arrange for necessary
customizations wherever required during the contract
period free of cost.
36.14 The system should have the capability of report
generation on compliance/ non-compliance.
36.15 The system should have the capability to generate
report for Periodic monitoring (with manual
intervention) of covenants.
36.16 System should have Irregularity & Compliance Based
reporting.
36.17 System should have the ability to classify applications
stored according to their status e.g. Approved,
declined, cancelled, under review, closed (definable
frequency for reports).
36.18 Online MIS and inquiries should include but not be
limited to productivity MIS per processor type, per loan
type, limits type, Operational MIS, Demographic MIS,
Credit scoring MIS, path traversed by an application –
workflow activities done with date, time, main
comments and processor details etc.
36.19 Should define operational dashboard parameters,
presentation style, levels, products, etc.
36.20 Should have provision for graphical representation of
account details including history transactions of
customer/ bank statement analysis.
36.21 Should generate any type of report as desired by the
Bank from time to time.
36.22 Executive Dashboard on Document Turn Around Time
(TAT) overdue, Application Tracking, Other Alerts
(Contract overdue, Expired date, Surveyor, Appraiser.)
36.23 Support for online access of reports/dashboards as per
the requirement of the Bank.
36.24 System should have the ability to track the Staff with
whom and for how long the customer's application is
pending. Date and Time associated with TAT should be
non-editable.
36.25 System should have capability to display turnaround
time for approval for each approved application. TAT
for each process should be defined during set up of
Process flow.
36.26 System should have TAT monitoring in hours and
minutes.

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36.27 Ability to time stamp for each activity from end-to-end
for Turnaround Time (TAT) calculation.
36.28 System should provide a robust MIS support by way of
Dashboard with certain in built reports. These reports
would inter alia cover extraction of data for various
internal, external MIS and regulatory purposes including
Transaction Monitoring activities. The dashboard has to
be multi-level both at front end and back end viz: (1)
Corporate Level/Group level information; and (2)
Branch/ Regional Office/head office level information
for the Bank users/ Administrators. The reports can be
generated for different domain like universal, Region
specific and frequency for generating these reports
should be as per Banks requirement.
36.29 System should have provision for a reporting Tool to
develop various Reports, letters, MIS data etc. as may
be required from time to time by the Bank. The tool
should be configurable by Users for developing adhoc
reports also.
36.30 System should have provision to route applications
forward or backward (as per flow) depending on its
conditions. In case the application is sent back to
requestor, system should recalculate TAT.
37 AGRICULTURE SEGMENT (Specific Requirements)
37.1 Solution to have workflow & application suitable for all
type of loan ranging from simple loan like Crop loan,
Gold Loan to complicated loans like Agro processing
Commercial loans etc.
37.2 The system should define and support loan
products/portfolios like
1.1 Farm Credit:-
a. Kisan Credit Card (KCC)/ Seasonal agricultural
(Short and long duration) loan to individual
farmers/SHGs/JLGs/ FPOs.
b. Agricultural term loans (Allied Agri activities,
Dairy, Poultry, Beekeeping, Tractors, Machinery,
Land Development, Second Hand Tractors etc.)
to individual farmers/SHGs/JLGs/FPOs.
c. Advances for Three/Four wheeler.
d. Agriculture Produce Pledge Loan / Financing
against warehouse receipt.
e. Dealers of Agriculture Inputs.
f. Farm Building and Structures.
g. Interest/capital Subsidy Loan.
h. Conversion of short duration term loan to loan
duration term loan.

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 i. System should have the provision to capture the
required information related to claiming of crop
insurance against the KCC/agricultural loan.
j. SHG / JLG/FPC financing and delivery of Interest
subvention and subsidies
k. Scheme for Loan against Gold Ornaments /
Jewellery.
1.2 Agriculture Infrastructure Schemes
l. Financing of Construction of Storage facilities
(warehouse, market yards godown and silos)
including cold storage units/ cold storage chains
designed to store agriculture produce/products
irrespective of location with or without tie up with
FCI/PUNGRAIN etc.
m. Financing of Plant Tissue culture and agri-
biotechnology , seed production, production of
bio-pesticides, bio –fertilizer, and vermi
composting
1.3 Agri-allied and ancillary Activities
i. Food and Agro Processing and other product
that Bank may launch in future.
ii. Agri-clinic and agri business to agri graduates.
iii. Customer Service units for farmers.
iv. Loans to MFIs.
v. Loans to Co-operative Societies of farmers.
vi. Loans to PACS/FSS/LAMPS.
vii. Dairy Loan
viii. Poultry Loan and various other allied activities
ix. Financing against warehouse receipt
B. Social infrastructure for schools, health care,
drinking water and sanitation.
C. Individual renewal energy loans i.e solar based
power generators, biomass based power
generation, wind mills, micro hydel energy, Non-
conventional energy, public utilities.
D. Loans to
a. SHG/ JLGs provided directly by Bank to individual
living below a particular income level in rural and
urban areas.
b. Govt. agency for slum clearance.
c. Housing projects for weaker sections
Any other loan scheme as per the requirement of the
Bank would be required to be brought into LOS.
37.3 System should upload information through batch as
well as online mode containing the application details.
37.4 Land record retrieval in LOS from various state govt.

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 portal/agencies. Mutation charge on land record
uploading on government portal with data and
attachments.
37.5 Integration of crop loan with PMFBY portal
37.6 SHG loan processing and able to collect/ retrieve/
process individual member details and loan disbursal to
individual members’ bank account.
37.7 Provision to store purity of gold (in carats) and its
weight to calculate eligibility amount in case of Gold
Loans.
37.8 System should be capable of capture, store and
process Loan applications based on State wise/District
wise/ Crop wise/ Irrigation facility wise/ and any other
definable parameter wise Scale of Finance as per
RBI/NABARD guidelines on yearly basis.
38 MSME SEGMENT (Specific Requirements)
38.1 Should define various kinds of loan schemes like trader,
small business loan, mudra, loan to professional/self-
employed, commercial vehicle, doctor loan, loan
against stocks & book debts, CA loan, GCC, udyog
bandhu, all types of government sponsored schemes
etc as per the currently available Bank schemes and
any scheme that is brought in future. Details shall be
shared during SRS.
38.2 Integration of Government sponsored scheme MSME
accounts with relevant portal
38.3 Types of facilities like PMEGP/ PMMY/ NEEDS/ Start Up/
Stand Up/ Proposals through Udhayami Mitra Portal to
be configurable.
38.4 System should be capable of capturing, storing and
processing Loan applications based on state
wise/District wise.
38.5 System should have provision to capture vital data
(including Financial Documents Type of Organization,
Business registration number, Place of incorporation,
Number of years in business Equity Structure, Ownership
structure, Contact Information, Directors & Key
Management, Business operations etc.) as required for
Non Individual Customers, Risk rating and MIS
38.6 System should able to update comprehensive stock
statement, book debts, tangible and intangible
securities for calculating initial working capital limit,
drawing power, loan limits etc.
38.7 System should cover ECGC, CGTMSE, CGFMU and all
types of guarantee Cover.

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38.8 Should allow the borrower to provide the data of more
than one GST registrations.
38.9 Should provide a detailed MCA report of Companies in
order to equip the Bank with the information to better
assess the proposal of the borrower.
38.10 Should provide Bank a gateway to fetch Land records
like Non-encumbrance Certificate (NEC).
38.11 Sales Team/ Branch should complete Data Entry in LOS
and submit the file to SME Hubs.
39 RETAIL SEGMENT (Specific Requirements)
39.1 System should be capable of capturing, storing and
processing Loan applications based on state
wise/District wise/ and any other definable parameter
wise as per RBI/NHB guidelines on yearly basis.
39.2 The system should define and support loan portfolios
like Housing loans, Vehicle loans, Mortgage backed
loans, Consumer durable loans, Personal loans,
Education loans, Reverse Mortgage Loans, Commercial
Vehicle Loans, Small Business Loans classified under
Retail Credit, Rent Receivable Loans, Loan Against
Gold Jewellery/Gold Coins, Microfinance, Hire
purchase, Lease, KVP, NSC, LIC, Gold Bond. etc.
39.3 Interface/ Integration with Vidyalakshmi portal for
capturing of fields in the application for educational
loan in LOS. Loan scheme has to be decided as per
our bank norms.
39.4 Should be able to do Subsidy administration - PMAY,
Education loan and other capital subsidies/interest
subsidies
39.5 Subsidy related fields for Home Loan & Education Loan
39.6 Integration of LOS with PSBloanin59minutes portal for
receiving any variety of loan scheme into the system.
39.7 Integration with respective state RTOs online platform
for lien creation/termination of charge on vehicle(s) for
the vehicle loan(s) sanctioned.
39.8 Application workflow should support Insurance
coverage. Right From calculation of premium, member
form, tagging of loan accounts new/existing, Premium
calculation to reporting of information through MIS.

Online Retail/MSME Lending Module

Online Retail/MSME lending application enables to bank accept loan applications

from anywhere/ anytime and is to be hosted in our Bank’s internet site. The

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customer can have direct access to the online module. The customer can fill the
loan request as preliminary or in- principle sanction request.
In case of preliminary request, the customer has to fill the basic details and submit
the loan request to the bank. Using this information, the customer is to be
contacted by the bank officials and the other details of the loan request will be
obtained from the customer.
In case of in-principle sanction request, the customer has to fill all the details for
the loan and submit it to the bank. On submission, a unique reference number will
be generated for the loan request. The reference number can be used by the
customer to view the status of the loan request submitted to the bank.
The loan requests submitted by the customers are received by the branch user
through Retail/MSME LOS online module. The requests received are classified as
preliminary and in-principle sanction requests. The junk requests received in both
the classifications can be deleted by the branch user.
Based on the information obtained for the preliminary request the customer will be
contacted by the bank officials and the communication details can be logged in
Retail/MSME LOS online module.
Based on the information obtained from the customer for the in-principle sanction
request, basic eligibility checks for the application are performed and the branch
user can decide if the loan request can be approved or rejected. If the
application has been approved, then the loan request is forwarded to
Retail/MSME LOS module as loan application. Details obtained through online
module will automatically be pre-filled in Retail/MSME LOS module. Branch user
can now perform basic assessment in Retail/MSME LOS module and contact the
borrower for physical documents to be submitted.
After receiving all necessary documents, Bank can proceed to perform Risk
Assessment, Appraisal and other verifications and finally hand-over the account to
transaction system for disbursement. This online Retail/MSME module should be
integrated seamlessly with main Retail/MSME LOS module.

Functional Requirement for Online Retail/MSME Module

1. Ability to handle both preliminary as well as detailed application submitted by

the customer.
2. Provision is to be made in the application for both new customer and existing
customer to submit the loan request.
3. Status of the loan application can be tracked by the customer at later stage
with the help following Identity
 PAN No/Aadhaar Number (for Retail customer) and Company PAN No
(for MSME customer)
 Reference Number generated at the time of submitting of application
4. Basics details of the customer/company and its key officials required to be
captured in case of preliminary request and same may be pushed to Main
Retail LOS/MSME LOS as a lead generation. Further Branch user will contact the
customer to know more about them and process the loan request after getting
all required supporting document.

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5. For Retail loan, in case of in principal application request, system should have
provision to capture the related information as per the type of loan request
selected by the customer.
 Applicant Details
 Co- Applicant Details
 Income Details
 Assets & Liabilities Details
 Proposed Asset Details
There should be facility to upload documents at this stage.

For MSME loan, in case of in principal application request, system should have
provision to capture the related information as per the type of loan request
selected by the customer.
• Company Profile
• Promoters & Directors Details
• Branches & Sister Concerns
• Financials
• Credit Facility (existing)
• Credit Facility (proposed)
• Company brief and Securities Status Regarding Statutory Obligation
There should be facility to upload documents at this stage.
6. Provision should be there in the system to upload the various documents and
key financials indicator (CMA data) of the company in case of MSME loans.
7. Provision should be there in the system to take the printout of loan request
details along with reference number after submitting the application.
8. System should have provision to resume the uncompleted application after
providing the reference number.
9. Forgot Ref. No option should be there to get back the reference number after
giving the correct mail id.
10. Online Retail/MSME module should be able to populate branch details to the
customer as to enable him to select the nearest branch to his residential
address.
11. Dash board display of all online requests should be displayed in the Brach user
home screen.
12. All the request is to be classified as Preliminary and In-Principle sanction request
based on the details keyed in by the customer.
13. The bank user can delete the unwanted or junk request by selecting the check
box of request to be deleted for both type of request.
14. Provision is to be there in the system to capture the details of communication
and comments made by the branch user for the preliminary type of loan
request.
15. Eligibility check option is to be provided in case of detailed application request
on the basis of information provided by the customer.
16. Branch users can approve or rejects the request as per the eligibility check
completed for each request.
17. Provision is to be made in the system to push or upload the application/request
to the Main Retail LOS/MSME LOS system and normal process is to be carried out
further.
18. Online module should have integration with Credit Information Bureau from

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 which customer Credit Information Report of customer can be pulled.
19. The online module should also have options such as OCR which can read and
analyse the Bureau reports, IT Returns etc. and can provide a final In-principle
sanction letter based on the eligibility criteria, risk scoring models etc.
20. All the request is to be stored in the system for further processing at later stage
as well as for audit trail purpose.

Functional Requirement for Tab Agriculture Module

It will be used by our field functionary for capturing leads into LOS. Features of Tab
Agriculture Module are as under –

1. Capturing of following details of the customer –

 Applicant Details
 Co- Applicant Details
 Income Details
 Land Holding Details
 Assets & Liabilities Details
 Proposed Asset Details
There should be facility to upload documents at this stage.

2. Upon entering the details into the system, an SMS/e-mail will be sent to the
prospective customer.
3. The lead will be pushed into LOS for further processing.
4. The branch will contact the customer for relevant documents and further
processing of the loan application.

2. Technical Requirement
Bank will award the contract to the successful vendor and the vendor should
deliver the service with the following scope:

1. The vendor should provide the End to End Solution (Hardware and Software)
including supply, installation, development/configuration, data migration,
implementation, management, maintenance, training, third party utilities (if
any), testing, providing requisite interfaces, liasoning with Bank’s existing
system Integrator, other vendors and provide technical support for a period of
five years (including Warranty and AMC & ATS period) from the date of go live.
2. By means of diagrammatic / pictorial representations, the Vendor should
provide complete details of the software and network architecture of the Loan
Origination System offered; including the project plan for go live. Vendor to also
provide security setup proposed in the solution and various layer of risk
identification and mitigation measures.
3. Bidder should provide one on-site L2 resource for facility management and
support services at UCO Bank Head Office during business hours. In case of
emergency or if necessity arises the bidder has to arrange FM engineer on

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 holidays and beyond working hours as well.
4. On-Site maintenance of LOS solution and related products with customization,
change management, addition of new reports as required and desired by the
Bank. Performance tuning of application and database, necessary and
adequate patches for all application, database and system, upgrades, utilities,
tools etc. after successful GO-LIVE of the LOS solution at the Bank, inclusive of
providing support for day to day functional and technical support to the Bank’s
team at Bank’s desired location.
5. Onsite resource should have effective technical and communication skills to
pro- actively monitor the down calls of solution and ensure that calls are closed
in time and submit the monthly/quarterly down call reports to the Bank for
calculation of SLA. The required software (if any) for this purpose may be
provided by the vendor either at onsite or accessed through web/remote free
of cost to lodge and track the calls.
6. The software application should carry a warranty of one year from the date of
sign off by the Bank i.e. Go-Live date.
7. Vendor should provide the complete documentation including technical,
operations, like license, user manuals, training manual, technical manual,
standard operating procedure, solution architecture and design, system flow
document, data dictionary and other necessary documents etc.
8. The Bidder is required to supply required Hardware and Software
(OS/Application) with required licenses, install & deploy the solution at Bank’s
DC & DR, integrate the proposed solution with CBS (Finacle 7.0.2) and
subsequent upgraded version and other ancillary banking applications as per
Bank’s requirement. If Bank decides to upgrade to future versions of Finacle,
then redeployment of the Solution should be provided by the Bidder for all such
upgrade during contract period, without any extra cost to the Bank.
9. The bidder would be required to carry out the customization to the Solution
deployed for the Bank as per the regulatory guidelines, directives, additional
requirements, etc. without any extra cost to the Bank during the contract
period.
10. The support service shall be provided on 24x7x365 basis for ensuring proper
upkeep and maintenance of the solution.
11. DC & DR sites will be located at two different geographical locations. Bidder
has to maintain online data replication between DC & DR.
12. The Solution should be implemented in higher security standards like
Virtualization, Segregation of Servers, and compartmentalization. Secured
Coding Practices, OWASP etc. to ensure 100% security of the Solution.
13. Any version changes/upgradation of the software application should be
implemented by the Vendor for the Bank free of cost during contract period.
14. Validation of models, processes and maintenance of application software,
system software, database, any other interfaces required by the Bank (existing
or proposed) etc.
15. Vendor shall train designated Bank’ officials on the configuration, operation/
functionalities, maintenance, support & administration for software, Database/

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 OS/ Middleware, application architecture and components, installation,
troubleshooting processes of the proposed solution.
16. Bidder shall provide post Implementation support
17. Escrow arrangement of application software source code and for the
modification done for the Bank should be provided. 50% of the cost for the Escrow
will be borne by the successful bidder and the rest 50% will be borne by the Bank.
18. The system should support online/ real-time comprehensive and customizable
mobile/web based management dashboard.
19. The solution/ software developed or customized should follow a standard
development process to ensure that it meets functional, security, performance,
scalability & regulatory requirements of the Bank.
20. Currently LAPS is integrated with a connector called Bureau Link for pulling
consumer Credit Information Report from CIBIL and CRIF High Mark bureaus. We
have altogether a different server set up for Bureau Link. Operating system is
Windows Server 2012 R2 Standard and database is Oracle 12c Enterprise Edition
Release 12.1.0.2.0-64 bit in production environment. Proposed LOS solution is to
be integrated with the given Bureau Link environment as well. Currently used
LAPS solution is on Windows Server 2008 R2 Enterprise as OS, Oracle Standard
11.2.0.4-64 bit as database and Websphere Application Server as Middleware.

S. No. Requirements Available (Y/N)

1 The selected vendor should host the solution at Bank's
premise/ advised premise in High Availability mode,
Bank’s internet site along with DR and a minimum
uptime time of 99.50 %.
2 The architecture should have the ability to increase
the number of concurrent instances to keep the
application and database server parameters below
70% utilization (CPU and Memory)
3 The product should support SSO (Single Sign On)
for all modules of Loan Origination System (LOS) with
Finacle. The product should be able to interface with
the core Banking system Finacle and able to pull/push
data from/to Finacle
4 Solution is platform agnostic – not dependent on a
particular hardware setup.
5 Solution is capable and being offered in such a
manner that includes installation either as a single
instance or multi instance depending on Bank’s
requirements.
6 The proposed solution should be capable of
handling multi-currency, multi-product LOS

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 administration and services. Product can be
implemented on a Centralized/ localized and/ or
a Hub and spoke model implementation. The
solution needs to have an inbuilt feature of
assigning/ reassigning tasks even across various
branches/zones.
7 Workflow based design for various applications and
transaction originations & management.
8 Supports real time replication of data from
production site to DR site and permit manual and
automatic shift of the application to the DR site.
9 Application supports database and OS level
clustering.
10 Application should be light weight that is easily
accessible even in branches with low bandwidth
availability.
11 The selected vendor has to deploy the application in
the Production, DR and Training and
Development/UAT environments.
12 Product can be customized for different jurisdictions
as per the local Regulations as well as client needs.
13 The product should offer maximum flexibility in User
administration for all the modules while making
available all the required user control tools at the
hands of the Bank users. The solution should support
super administration for the Bank as a whole as well as
local administrators and user controls at Head/
Regional/ branch level.
14 The vendor should provide necessary changes in the
LOS to meet the regulatory/statutory
guidelines/requirement free of cost to the Bank during
the contract period.
15 The vendor shall do proactive monitoring and do
capacity planning well in advance at regular intervals
and advise the Bank on software/hardware upgrades.
16 Adequate staging procedures for supporting staging
and availability of system 24*7*365.
17 Test environments should be 50% to production
environment in terms of data, whereas application
wise test environment should be replica of
production environment.
18 Integrity of data to be maintained at 100% of

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 time.
19 Encryption to be used for data traveling between
LOS and other interfacing applications.
20 LOS should comply with the IT Security Policy, Cyber
Security Policy and IT Policy of the Bank.
21 The Service Provider shall create adequate controls
ensuring that, when exception or abnormal
conditions occur, resulting errors do not allow users
to bypass security checks or obtain core dumps.
22 Client account, transaction data or any sensitive
information is encrypted when in transit.
23 System provides comprehensive audit trail and audit
logs features to monitor activity of all
programs/functions/processes and data files etc.
and as per Bank’s Policy and/or requirements. Audit
logs should contain logs for all users including admin
users.
24 Segregation of duties is permitted (e.g. segregated
function between system and application
administration). Should allow multi-level admins i.e.
system, functional etc. with modular approach in
every kind.
25 Ability to define groups so that access can be
categorized.
26 All modules in the system are fully integrated and
provide online processing for Mobile/Web channels,
real time updates and batch processing for offline
processing like KCC in camp mode.
27 Provide support to standard messaging protocols for
interfacing.
28 The system should have the ability to rollback a
transaction to a particular stage and restart, if
required.
29 Interface able to handle exceptions (e.g. will output
to log files, retries) when unsuccessful. Able to
handle continual processing or gracefully
terminated.
30 The application should support various web servers
and web server should scale to future Bank
requirements.
31 Provide support for store-and-forward mechanism in
case of a communication breakdown.

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32 Transaction screens should display system
information including Processing Date, Current Time,
Current User and other necessary information.
33 Daily activity reports are provided to highlight all the
transactions being processed during the day.
34 Recording of Unsuccessful attempts to log-in to the
system.
35 System to provide session log files. The user should
be able to analyze the information (e.g., account
id, session time etc.).
36 System should provide tracking of the client’s IP &
Network Interface address.
37 Support for integration with standard report writers
to generate user defined reports.
38 The application software should be Platform
independent wrt OS, third party tools etc.
39 The Vendor should provide perpetual Corporate
License of the software(s) to the Bank having no
limitation based on No of the Users, No. of the
Branches, Nature, Location and Type of Branches
etc.
40 System should have the capability to interface with
Credit Bureau and other External systems, Credit
Scoring System, Document Management System,
Risk Management System, SMS and Email System,
CERSAI System, Other systems of the bank to
capture Customer details, existing Liabilities,
Defaulters, Mortgaged property, Negative
Database etc. The vendor has required APIs for the
desired interfacing.
41 Facility to interface with any Negative database of
Customers, Property, Vendor, Sourcing Agency
(external database if available) etc.
42 Proposed Software is to be integrated with Core
Banking Solution i.e. Finacle Ver 7.X (running in
Oracle DB) for fetching Customer and other Data
required for processing, Online account Opening
and other referral work. The Bank is in the process of
migrating to Finacle Ver. 10.X and hence the
proposed software should have capability to be
integrated with both the versions of Finacle
mentioned above. No additional charge will be

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 payable by the Bank for migrating to Finacle Ver.
10.X and normal course of business should not be
affected.
43 The LOS system architecture must be scalable and
shall support increasing number of users and
concurrent processing
44 System should be able to access and use Customer
and other information from Core Banking System
during Loan processing. Accounts are to be opened
in Core Banking System Finacle Ver. 7.0.25/10.X
45 System software and required hardware for
supporting the required present/future volume to be
mentioned as part of the technical requirement. It
can be given with the current concurrency of 1900
and annual increase of up to 15-20% for next 5
years. Volume of loan applications processed per
day can be taken as 2500 on average day. Sizing of
storage should be computed accordingly which
can be sustained for the entire contract period.
46 The Application software should have capability of
being integrated with other Customer Sourcing
channels like Internet, Mobile (Android + iOS),
Tablets and other devices. Further the application
should be accessible through other devices like
Mobile, internet etc. for Loan processing / Approval
by Bank’s Officials on the move
47 System should provide separate Admin Modules for
System and User Admin functionalities.
48 Documents to be stored page wise and be
retrieved page wise so that bandwidth usage is
minimized
49 System should be capable of validating data at
entry as well as during "Save" level.
50 Facility to upload and attach scanned images of
documents with the application in compressed and
encrypted form. The different users in the workflow
can view the images.
51 All integration should be in STP mode with/without
minimum intervention from user and leveraging
existing platform
52 Application should work satisfactorily with low
bandwidth (32 kbps VSAT/64 Kbps lease line)

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53 Application should be compatible with any Web
Browser like, Internet Explorer 8.0 and above/ Mozilla
Fire Fox/ Google Chrome etc.
54 System integration testing will be followed by user
acceptance testing, plan for which has to be
submitted by the vendor to the Bank. The UAT
includes Functional tests, Resilience tests, Benchmark
Comparisons, Operational tests, Load tests etc. Bank
staff/ third Party Vendor designated by the Bank will
carry out the functional testing. This staff/ third party
vendor will need necessary training for the purpose
and should be provided by the Vendor. Vendor
should carry out other testing like resiliency/
benchmarking/ load etc. Vendor should submit result
log for all testing to the Bank.
55 Computer Security audit/Information Security Audit
of LOS and its associated software applications may
be conducted by the Bank or any auditor appointed
by the Bank.
The vendor shall conduct or help the Bank in
conducting source code audit/review of the
provided solution without any added cost to Bank.
The successful bidder has to remedy all
discrepancies observed in the audit findings at no
additional cost to the Bank.

56 Change Request for configuring/creating additional

parameters, amending/creating workflows,
adding/modifying product parameters in any of the
segment, etc. will be part of the support scope at no
additional cost. Further, the version upgrades for the
proposed solution should be provided to the bank
free of cost in the contract period.
57 The system should have the tool/facility to
create/customize/configure/modify any report,
document, page, form, workflow, loan parameter,
loan scheme, loan product, loan amount
computation methodology etc. by the technical
team of the Bank itself without depending on the
selected bidder.
58 DOCUMENTATION
The following minimum documentation (hard copy
and soft copy) on any proposed software

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 components must be made available in English:
1. General functional description
2. Set up and installation guide
3. User guide including: -
a. Screen layouts
b. Report layouts
c. Transaction processing rules
d. Operation authorization descriptions
e. Error correction procedure descriptions
4. Error tracking and defect resolution documentation
process
5. System administrator guide including: -
a. Data base administration guide
b. Data backup guide
c. System security and access guide
d. System audit trail guide
e. Glossary of terms
f. Necessary training for version upgrades / system
maintenance
g. Changes in usage of the system in case of major
upgrades
h. Detailed SRS (System Requirement
Specifications) Document
6. High Level Architecture Document.
7. Techno – Functional Risks and Mitigation Document
8. Functionality Traceability matrix
9. High Level Design Document
10. Test Plans
11. Comprehensive Test Cases Document (Unit,
Integration and UAT Test Cases tested)
12. Deployment Plan Document
13. Content Management Guide
14. Change Management Methodology Document
15. Security Guide
16. User Management Guide
17. Release Notes
18. BCP Guide
59 Development of a separate mobile application for
sourcing leads (lead management) from Direct Selling
Agent (DSA), HLC (Home Loan Counsellor), BC
(Business Correspondent), staff, etc.
60 Development of a separate portal from which
customers should be able to manage their loan
applications/proposals viz. apply for loans, upload
documents, check application status, etc.

61 Bidder will be required to provide root cause analysis

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 for all performance and availability problems that
occur. Formal root cause analysis to be delivered
within 5 days of problem occurrence, including-
a. Explanation of the root cause
b. Actions taken to resolve the problem
c. Action plan to prevent recurrence, with project
plan/tasks required and timing for each major
milestone of the correction effort, and identification
of Bank‘s responsibilities in the correction process.

62 Undertake and assist the bank official the following

server administrator activities (indicative):
a. Solution software Re-installation in the event of
system crash/failures
b. Configuring file systems, volumes and apportioning
disk space.
c. Ensure proper configuration of server parameters.
d. Periodic system performance tuning.
e. Addition, deletion, re-configuration of devices,
additional users etc.
f. Implementing security patches on servers at all
levels.
g. Security management - Configuring account
policy, access rights, password control as per Bank’s
security policy.
h. Ensure all critical services are running properly on
the servers. Schedule and optimize these services.
i. Maintain lists of all system files, root directories and
volumes.
j. Performance tuning of servers and other
equipments
k. Monitoring access logs and application logs
l. Purging of temporary Files, logs in accordance with
Bank’s policies
m. Data backup and restoration.
n. Applying service packs, hot fixes and security
rollouts.
o. Troubleshooting Problems etc.
p. Regular submission of various reports for all activities
undertaken at periodicities, formats and activities etc.
as decided by and at the discretion of Bank

63 Undertake with and assist the bank official the

following server administrator activities (indicative):
a. Configure Backup for automatic backup of
Application and Data.
b. Recovery of Data in case of necessity etc.

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 c. Regular submission of various reports for all activities
undertaken at periodicities, formats and activities etc.
as decided by and at the discretion of Bank
64 Monitoring and confirming the DR replication and
performing DR Drill:
a. Ensuring that the application maintains the RPO
and RTO as per Bank’s requirements.
b. Performing switchover and switchback operations
for DR drills as per the Bank’s requirements.
c. Coordinating with bank for creating infrastructure
for Disaster Recovery and Business Continuity
Management as per Bank policies.

65 All professional services of the vendor required for

complete installation, commissioning and
maintenance of the solution shall be included in the
scope of work.
66 Solution must integrate with the Bank's existing
network and security solutions.
67 The SI will be responsible for notification of new
versions / releases of the LOS software and supervise
their implementation in mutually agreed deadlines.
68 The LOS software service must be conducted in a
manner not compromising the security and integrity
of Bank's data and not compromising the quality of
operation of branches and administrative offices,
particularly the services rendered to customers.

The major responsibilities as specified above are indicative only and are not
exhaustive in any manner.

3. Training

End User Training

Bidders have to provide training plan in detail covering the following

1. The selected bidder should provide training to personnel identified by Bank

on end user aspects of LOS solution.
2. The training has to be provided to 180 (± 25%) officers. Bank may ask to
provide the training to the above mentioned officers at various locations
across the country (Preferably in 5 major location to be finalized by bank).
3. Each training batch shall consist of maximum 35 candidates.
4. Training schedule of each batch shall be of 5 days.
5. Training should include training aids such as online tutorials, manuals, etc

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6. The selected bidder should provide detailed training plan for this purpose as
part of the deliverables
7. The selected bidder will also provide training material for an on-line training
course which can be undertaken by employees as an e-learning program.

Technical and Operations Training

Bidders have to provide training plan in detail covering the following
1. The Supplier should provide training to personnel identified by the Bank from
Technical, operational and administrative aspects of LOS solution
3. The training has to be led by the instructors from the OEM.
4. The Supplier should provide the following trainings:
 Solution Administration Training
 Parameter Reconfiguration Training
 New Product Configuration Training, etc.
5. The training program has to be provided to 20 (± 25%) officers. Training location
shall be preferably at Kolkata. Training schedule shall be for minimum of 3 days.
6. Training should include training aids such as online tutorials, manuals, etc.
7. The Supplier should provide detailed training plan for this purpose as part of the
deliverables
8. The Supplier will also provide training material for an on-line training course
which can be undertaken by employees as an e-learning program.
9. Training in usage and development of the customized controls/ rule engines to
be given separately to all officers as part of the training.

Note: - Further, the overview of the application provided during the UAT phase will
not form part of the training.

4. Facility Management Services

The FM support should be deployed at Bank’s premises, for supporting the solution
primarily for 12 hours (viz. 9 am to 9 pm) or as decided by the Bank however in
case of exigency the Bidder shall provide and maintain requisite skilled resources
for extended hours as required.

The brief scope for the FM resources is as under:

a. Responsible for maintaining the System and Application uptime of the Loan
Origination System as specified by the Bank.

b. Should have knowledge of Database and related Operations required for

maintaining the uptime of the solution.

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c. Co-ordinate with Bank’s IT Team or teams identified by the Bank, Field staff
and for resolving the infrastructure related issues of Loan Origination System.
d. Performing the Backup/restoration/patch/updates/upgrades of related
activities pertaining to the OS/APP/DB/WEB/Middleware/ Servers and related
peripherals of Loan Origination System & related servers.
e. FM personnel will be responsible for Log shipment, Backup, DC DR cutover drill,
Restore-implementation of disaster recovery plan, if requires as advised by the
Bank.
f. User Management /Maintenance of Loan Origination System.

g. Maintenance of Key Management in Loan Origination System.

h. Follow the Incident reporting system of the Bank and updating the same.
i. Log ticket with helpdesk for support related issues through any of the following
mode: Telephonic, Email, Ticketing Tool.
j. Maintain log of all down calls for MIS purpose and provide required
MIS/reports etc. to Bank as per bank’s requirement.
k. Provide daily, weekly, monthly, quarterly reports to Bank in formats finalized
during operations.
l. Prepare necessary documentation for Loan Origination System.
m. Work as per Standard Operating Processes defined by the Bank.
n. The resource should be well acquainted with processes followed by bidder for
various activities related to services offered to Bank.
o. Escalate issues internally or to Bank’s team for quick resolution of issues.
p. Extend necessary support for special activities like Quarterly Disaster Recovery
Drills, Information Security Audits or any other activities pertaining to RFP scope
of work.
q. Follow and implement change management process as per banks
guidelines/policies.
r. Bidder has to act as single point contact and to carry out necessary
coordination (call lodge, follow-ups etc.) with all stake holders for smooth
functioning of the solution deployed within stipulated time frame.
s. Regular Patch Management of APP/OS/DB/ Middleware.

5. Warranty and AMC/ATS

For Software and Licenses

i. The selected bidder should provide comprehensive warranty for proposed

solution for a period of one year from the date of Go-Live, including other

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 software, associated modules and services required to meet the requirements
in the RFP. Support for the remaining time period of four years will be covered
under ATS.
ii. The bidder would be responsible for updates, patches, bug fixes, version
upgrades.
iii. The bidder has to provide AMC/ATS services for hardware and software
provided as part of the solution.
iv. During ATS, the selected bidder will be responsible for the following:
 Overall maintenance and working of the LOS solution
 The selected bidder should fix the bugs and carry out the necessary
rectifications wherever necessary and deliver patches/ version changes
effected. Provision should be available for version control and restoring the
old versions in case of need by the Bank.
 Bug fixing, enhancement, modifications, customization, patches, upgrades
due to statutory, regulatory, industry, Bank specific changes (including
installation of new upgrades.)
 Configuration changes, version up-gradations, performance monitoring,
trouble shooting, patch installation, running of batch processes, database
tuning, replacement / support, technical support for application and data
maintenance, recovery, query generation and management etc. of all
software supplied under this RFP.
 Undertake immediate bug fix actions in the event of software failure
causing an interruption of operation of the LOS as per the response /
resolution times defined by Bank.
 Notify all the detected software errors and correct them as per the agreed
timelines.
 Support the Bank in integrating any new applications to the LOS.
 Routing the transactions through the backup system in case the primary
system fails Switching to the DR site in case of system failure.
 No visiting cost will be provided by bank
 If selected bidder fails to resolve or does not attend the issue in mentioned
time frame, penalty will be charged proportionately

For Hardware

The Selected Bidder must provide 3 (Three) year on-site comprehensive warranty
for all items to be supplied under this RFP covering all parts and labour from the
date of acceptance of the systems by UCO Bank at the respective locations i.e.
on-site comprehensive warranty and two year AMC (4th Year AMC & 5th Year
AMC),

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i. During the warranty period, the selected bidder will have to undertake
comprehensive maintenance of the entire application, system software,
hardware and accessories supplied by the selected bidder.

ii. The selected bidder shall be fully responsible for the manufacturer’s warranty for
all equipment, accessories, spare parts etc. against any defect arising from
design, material, manufacturing workmanship, or any act or omission of the
manufacturer / bidder or any defect that may develop under normal use of
supplied equipment during the warranty period.

iii. Warranty shall not become void even if UCO Bank buys any other supplemental
hardware from a third party installs it with / in these machines. However, the
warranty will not be applied to such hardware installed. Besides the above, the
vendor will have to enter into Service Level Agreement (SLA) with the Bank.

6. Inspections And Tests

The Bank or its representative(s) shall have the right to visit and /or inspect any of
the Bidder’s premises to ensure that data provided by the Bank is not misused. The
Bank shall notify the bidder in writing, in a timely manner, of the identity of any
representatives retained for these purposes.
Any charges payable to the bidder’s representative designated for inspection
shall be borne by the Bank.
Should any inspected or tested Goods/software fail to conform to the
Specifications, the Bank may reject the Goods/software, and the bidder shall
make alterations necessary to meet specification requirements at no additional
cost to the Bank.
The Bank’s right to inspect, test and, where necessary, reject the software after the
software delivery shall in no way be limited or waived by reason of the software
having previously been inspected, tested and passed by the Bank.

7. Change Orders
The Bank may at any time, by a written order given to the bidder make changes
within the general scope of the Contract in any one or more of the following :
a. the place of implementation; and / or
b. the Services to be provided by the bidder;

8. Delays In The Supplier’s Performance

Delivery of the Goods and performance of Services shall be made by the bidder
in accordance with the time schedule prescribed by the Bank in the RFP.

If at any time during performance of the Contract, the bidder or its

subcontractor(s) should encounter conditions impeding timely delivery of the
Goods and performance of Services, the bidder shall promptly notify the Bank in
writing of the fact of the delay, its likely duration and its cause(s). As soon as

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practicable after receipt of the Bank’s notice, the Bank shall evaluate the
situation and may at its discretion extend the bidder’s time for performance, with
or without liquidated damages, in which case the extension shall be ratified by
the parties by amendment of the Contract.

9. Sub Contracting

The supplier will not subcontract or delegate or permit anyone other than the
suppliers’ personnel to perform any of the work, service or other performance
required of the supplier under this agreement without the prior written consent of
the Bank.

10. Warranty/Post-Warranty Services

The selected bidder must support and maintain the solution implemented (including LOS and
supporting software and hardware) under the contract for the LOS Solution under the warranty
support till one year from go-live and AMC/ATS for four years post warranty.

The selected bidder must submit a detailed plan including the manpower to be
deployed during the post-implementation support of the solution. Manpower can
be changed only with personnel with similar experienced substitute, after giving
an advance notice of two weeks and taking approval from the Bank.
The selected bidder should provide Resume/Curriculum Vitae and Background
Verification of the personnel/ engineer assigned at UCO Bank to be part of the
Implementation/Onsite support for LOS solution. Also, the personnel/engineer will
be interviewed by UCO Bank. UCO Bank reserves the right to disqualify any
personnel/ engineer if the personnel do not match UCO Bank’s requirements

11. Hardware
Bidder is required to supply, configure, install and maintain hardware for DC, DR
and training and development/UAT environments as per the requirement of the
Bank for the contract period.
Hardware supplied by the bidder for the LOS Solution should be able to process
the peak level transactions projected during the contract period, at any point of
time seamlessly and adhere to the hardware utilization parameters mentioned in
this document.
Hardware sizing can be taken with reference of current concurrency of 1900 and
annual increase of up to 15-20% for next 5 years.
Volume of loan applications processed per day can be taken as 2500 on average
day. Sizing of storage should be computed accordingly which can be sustained
for the entire contract period.

12. Backup and Archiving

The backup and archiving shall be done by the vendor during the contract
period. The bidder should provide a suitable backup solution to the Bank. The
selected vendor will however be responsible to liaison with Bank and to provide all
integration required for backup into external storage, hard disk etc. The selected
vendor should provide support to bank after completion of project for at least 3
years for retrieval/access of the stored data without any cost to bank.

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 13. Disaster Recovery and Business Continuity Plan
The proposed solution should have Disaster Recovery & Business Continuity plan
Implementation. The selected vendor should highlight the provisions for disaster
recovery and show that the application facilitates disaster recovery.

14. Preventive Maintenance

The bidder should provide onsite preventive maintenance on quarterly basis.
Providing of all deliverables including warranty services etc. shall be the sole
responsibility of the bidder. Bank will not be responsible for any delays/violation
from third party vendors.

15. Mean Time Between Failures (MTBF)

If during the warranty period, any specific server / part of Hardware fails on four or
more occasions in a quarter, it shall be replaced by equivalent / superior new
server / part by the vendor at no additional cost to the Bank.

16. Clarification of Offers

To assist in the scrutiny, evaluation and comparison of offers / bids, UCO BANK may,
at its sole discretion, ask some or all bidders for clarification of their offer / bid. The
request for such clarifications the response will necessarily be in writing and no
change in the price or substance of the bid shall be sought, offered or permitted.
Any decision of UCO BANK in this regard shall be final, conclusive and binding on
the bidder.

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 Part-V

1. Consortium
The selected bidder may have a tie-up with any solution provider for providing the
mentioned services. However, the selected bidder should have a relationship with
the solution provider as an authorized reseller, distributor, and should have a
back-to-back agreement to ensure that the total solution proposed is as a turnkey
solution.

The selected bidder may form a consortium and bid for the RFP document, as it is
the Banks’ expectation to implement and maintain the most appropriate solution
and maintain policies and procedures to serve the Bank. However, in this case the
Bank will deal with only the selected bidder as a single point of contact who shall
have the sole responsibility for the entire assignment irrespective of the fact that it
is only the part of the consortium. Each consortium shall name the DSB Service
provider who shall have the single point responsibility for the consortium in their bid
responses. The selected bidder shall have the single-point responsibility of the bid
will be deemed to be the system integrator and will be deemed to play the lead
role in the bid and shall have single point responsibility of the bid.

The selected bidder shall mention in technical bid the details of contractor or sub-
contractor in connection with the services required to be provided by the bidder.
Under all circumstances, the selected bidder shall be responsible for misconduct /
deficiencies in services rendered to Bank through the bidder selected or its sub-
contractors. Bank reserves the right to reject work, which is not in conformity with
its standards.

2. Order Details

The purchase order will be placed by Bank Head Office, DIT in the name of
selected bidder as per requirement. The payment will be made by Head Office,
DIT and the Performance Bank Guarantee for order will be required to be
submitted in the same office.

3. Schedule Of Implementation

The total time for full (including pilot) Loan Origination System (LOS) project
implementation (Supply, Customization and Deployment, go live) will be 16 weeks
from the effective date of the Contract Agreement (between Bank and selected
L1 bidder). Vendor is required to adhere to full project implementation schedule
of 16 weeks. The vendor should submit a detail project plan and escalation matrix
for implementation with one week of Purchase Order.

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 4. Adoption Of Integrity Pact
UCO Bank has adopted practice of Integrity Pact (IP) as per CVC guidelines. The
Integrity Pact essentially envisages an agreement between the prospective
vendors / bidders / sellers, who commit themselves to Integrity Pact (IP) with the
Bank, would be considered competent to participate in the bidding process. In
other words, entering into this pact would be the preliminary qualification. In case
of bids for the purchase of Goods, Services, and Consultancy etc. not
accompanied with signed IP by the bidders along with the technical bid, the
offers shall be summarily rejected. The essential ingredients of the Pact include:

i. Promise on the part of the principal not to seek or accept any benefit, which is
not legally available.
ii. Principal to treat all bidders with equity and reason
iii. Promise on the part of bidders not to offer any benefit to the employees of the
Principal not available legally
iv. Bidders not to enter into any undisclosed agreement or understanding with
other bidders with respect to prices, specifications, certifications, subsidiary
contract etc.
v. Bidders not to pass any information provided by the Principal as part of
business relationship to others and not to commit any offence under PC/IPC
Act.
vi. Foreign bidders to disclose the name and address of agents and
representatives in India and Indian Bidders to disclose their foreign principals or
associates.
vi. Bidders to disclose any transgressions with any other company that may
impinge on the anti-corruption principle.

Integrity Pact, in respect of a particular contract, shall be operative from the

date IP is signed by both the parties till the final completion of the contract. Any
violation of the same would entail disqualification of the bidders and exclusion
from future business dealings. IP shall cover all phases of contract i.e. from the
stage of Notice Inviting Tenders (NIT)/Request for Proposals (RFP) till the
conclusion of the contract i.e. final payment or the duration of
warrantee/guarantee. Format of IP is attached as Annexure – XVI for strict
compliance.

All pages of Integrity Pact (IP) must be signed and stamped. Integrity Pact (IP)
should be deposited with Procurement or concerned Department undertaken
procurement at the address mentioned along with RFP document.

5. Preliminary Scrutiny

UCO Bank will scrutinize the offers to determine whether they are complete,
whether any errors have been made in the offer, whether required technical
documentation has been furnished, whether the documents have been
properly signed, and whether all the necessary information supported by
documentary evidences are submitted as per prescribed method. Offers not

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 meeting the prescribed guidelines and or with incorrect information or not
supported by documentary evidence, wherever called for, would summarily be
rejected. However, UCO Bank, at its sole discretion, may waive any minor non-
conformity or any minor irregularity in an offer. UCO Bank reserves the right for
such waivers and this shall be binding on all vendors.

6. Single Point Of Contact

The selected bidder shall appoint a single point of contact, with whom Bank will
deal, for any activity pertaining to the requirements of this RFP. The selected
Bidder shall provide support services which include installation of servers by
providing onsite support on next business day, response and resolution during
contract period after the acceptance of the hardware and software. In case
of any failure of Hardware or any other components of the solution during the
warranty period then the Bidder shall replace such components immediately.

7. Delivery And Installation

Implementation Plan
The total time for full (including pilot) Loan Origination System (LOS) project
implementation (Supply, Customization and Deployment, go live) will be 16
weeks from the effective date of the Contract Agreement (between Bank and
selected L1 bidder). Vendor is required to adhere to full project implementation
schedule of 16 weeks. The vendor should submit a detail project plan and
escalation matrix for implementation with one week of Purchase Order.

Roll Out Plan

The indicative roll out plan for LOS solution module wise consists of the following
activities –

S. No. Activity Time period Timeline

1 Software Requirement Specification 8 weeks 8 weeks from issue
(SRS) submission and SRS vetting by Bank of LOI
2. Signing of SLA, other documents, 2 Weeks 2 Weeks from LOI
submission of PBG and issue of PO
3 Hardware supply, installation and 6 Weeks 6 Weeks from Issue
Configuration. of PO
3 Application delivery for UAT 2 weeks 8 weeks from issue
of PO
4 UAT Signoff 4 weeks 12 weeks from
issue of PO
5 Training and Go-Live Implementation 2 weeks 14 weeks from
after UAT issue of PO.

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 sign-off

8. Independent External Monitor(s)

The Bank has appointed Independent Monitors (hereinafter referred to as

Monitors) for the Integrity Pact in consultation with the Central Vigilance
Commission (Names and Addresses of the Monitors given in the Pre Contract
Integrity Pact to be submitted by the bidder as per Annexure – XVI.
The task of the Monitors shall be to review independently and objectively,
whether and to what extent the parties comply with the obligations under this
Pact.
The Monitors shall not be subject to instructions by the representatives of the
parties and perform their functions neutrally and independently.
Both the parties accept that the Monitors have the right to access all the
documents relating to the project/procurement, including minutes of
meetings.
As soon as the Monitor notices, or has reason to believe, a violation of this
Pact, he will so inform the Authority designated by the BUYER.
The bidder (s) accepts that the Monitor has the right to access without
restriction to all Project documentation of the BUYER including that provided
by the BIDDER. The BIDDER will also grant the Monitor, upon his request and
demonstration of a valid interest, unrestricted and unconditional access to his
project documentation. The same is applicable to subcontractors. The
Monitor shall be under contractual obligation to treat the information and
documents of the BIDDER/Subcontractor(s) with confidentiality.
The BUYER will provide to the Monitor sufficient information about all meetings
among the parties related to the Project provided such meetings could have
an impact on the contractual relations between the parties/The parties will
offer to the Monitor the option to participate in such meetings.
The Monitor will submit a written report to the designated Authority of Bank
within 8 to 10 weeks from the date of reference or intimation to him by the
Bank and should the occasion arise, submit proposals for correcting
problematic ssituations

The following Independent External Monitors (IEMs) have been appointed by

UCO Bank, who will review independently and objectively, whether and to
what extent parties have complied with their obligation under the pact.

i. Shri S. R. Raman
1A-121, Kalpataru Gardens
Near East-West Flyover
Kandivali East, Mumbai - 400101

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 E-mail:- [email protected]
ii. Ms. Vijayalakshmi R Iyer
Flat No. – 1402, Barberry Towers,
Nahar Amrit Shakti,
Chandivali, Powai, Mumbai – 400072
E-mail:- [email protected]

9. Performance Bank Gurantee

The successful bidder shall be required to provide a Bank Guarantee for 10% of
the Total Order Value issued by any scheduled commercial bank (other than
UCO Bank) valid for 63 months (60+3 months claim period), indemnifying any
loss to the Bank, as per the format of Annexure – V. The bank guarantee shall
be provided to the bank either before or at the time of execution of the Service
Level Agreement (SLA). Upon furnishing the Performance Bank Guarantee, the
EMD of the selected bidder shall be returned.

The Performance Bank Guarantee shall act as a security deposit and either in
case the prime vendor is unable to start the project within the stipulated time or
start of the project is delayed inordinately beyond the acceptable levels, the
Bank reserves the right to forfeit the same.

Further, the Bank reserves the right to invoke the Performance Bank Guarantee
in case the Prime Vendor is not able to fulfill any or all conditions specified in
the document or is unable to complete the project within the stipulated time.
This is independent of the LD on Delivery and installation.

10. Taxes
Bidder shall be solely liable for the payment of all taxes, duties, fines, penalties,
etc., by whatever name called as may become due and payable under the
local, state and/or central laws, rules and/or regulations as may be prevalent
and as amended from time to time in relation to the services rendered pursuant
to this agreement. The Bank may in its discretion, but without being bound to
do so, make payment of Taxes, duties as aforesaid and in the event of such
payment, Bank shall be entitled to deduct the payment so made from the
payment due to Bidder in respect of Bills.
The Bank shall not be liable nor responsible for collection and / or payment of
any such taxes, duties, fines, penalties etc., by whatever name called, that are
due and payable by bidder, under the local, state and/ or central laws, rules
and /or regulations as may be prevalent and as amended from time to time.
Nothing contained herein shall prevent the Bank from deducting taxes
deductible at source as required by any law/s or regulation/s. Bidder shall be

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 responsible to report any non-receipt of certificate of taxes deducted at source
within ninety (90) days of deduction of such taxes at source by the Bank to
bidder. The Bank will not issue any duplicate certificate for deduction of taxes
at source unless such request is made within ninety (90) days of the closure of
the financial year.
Bidder shall co-operate fully in the defence of any claim/s by any local, state or
union authorities against The Bank with respect to any taxes and/or duties due
and payable by bidder and /or individuals assigned by bidder under this
agreement. Without limiting the generality of the foregoing bidder shall upon
request by The Bank, give to The Bank all documents, evidences in a form
satisfactory to The Bank to defend such claim/s. Any claims filed against The
Bank, the cost to be borne by the selected bidder.
The payments which is/are inclusive of GST and other taxes, fees etc. as per the
Payment Schedule covered herein above shall be paid by Department of
Information Technology, UCO Bank, Head Office – Kolkata. However, Payment
of the Bills would be released, on receipt of advice / confirmation for
satisfactory delivery and commissioning, live running and service report etc.
after deducting all penalties.

11. Confidentiality And Secrecy

The RFP document is confidential and is not to be reproduced, transmitted, or

made available by the Recipient to any other party. The RFP document is
provided to the Recipient on the basis of the undertaking of confidentiality given
by the Recipient to Bank. Bank may update or revise the RFP document or any
part of it. The Recipient acknowledges that any such revised or amended
document is received subject to the same terms and conditions as this original
and subject to the same confidentiality undertaking.

The Recipient will not disclose or discuss the contents of the RFP document with
any officer, employee, consultant, director, agent, or other person associated or
affiliated in any way with Bank or any of its customers, suppliers, or agents without
the prior written consent of Bank.

a. The bidder/selected bidder must undertake that they shall hold in trust any
Information received by them under the Contract/Service Level Agreement,
and the strictest of confidence shall be maintained in respect of such
Information. The bidder has also to agree:
 To maintain and use the Information only for the purposes of the
Contract/Agreement and only as permitted by BANK;
 To only make copies as specifically authorized by the prior written consent of
Bank and with the same confidential or proprietary notices as may be
printed or displayed on the original;

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  To restrict access and disclosure of Information to such of their employees,
agents, strictly on a “need to know” basis, to maintain confidentiality of the
Information disclosed to them in accordance with this Clause, and

 To treat all Information as Confidential Information.

 The selected service provider acknowledges and agrees that all tangible
and intangible information obtained, developed or disclosed including all
documents, data, papers, statements, any business/customer information,
trade secrets and process of the UCO Bank relating to its business practices in
connection with the performance of services under this Agreement or
otherwise, is deemed by the UCO Bank and shall be considered to be
confidential and proprietary information (“Confidential Information”), solely
of the UCO Bank and shall not be used/disclosed to anybody in any manner
except with the written consent of The UCO Bank.
 The selected service provider shall ensure that the same is not used or
permitted to be used in any manner incompatible or inconsistent with that
authorized by the UCO Bank. The Confidential Information will be
safeguarded and the selected service provider will take all necessary action
to protect it against misuse, loss, destruction, alterations or deletions thereof.

 Conflict of interest: The Vendor shall disclose to BANK in writing, all actual and
potential conflicts of interest that exist, arise or may arise (either for the
Vendor or the Bidder’s team) in the course of performing the Service(s) as
soon as practical after it becomes aware of that conflict.

The successful Bidder is required to execute a Non-Disclosure Agreement to the

bank as per bank’s format before or at the time of execution of the Master
Contract.

12. Award Of Contract

The contract shall be awarded to and the order shall be placed with selected
L1 Bidder based on the price quoted by the bidder in Annexure-XXI(ii). The
selected bidder shall submit the acceptance of the order within seven days
from the date of receipt of the order. Conditional or qualified acceptance shall
be rejected. The effective date for start of provisional contract with the
selected Bidder shall be the date of acceptance of the order by the bidder.
Bank reserves its right to consider at its sole discretion the late acceptance of
the order by selected bidder.

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 13. Price Validity

The selected bidder will be required to keep the price valid for a period of 01
year (12 months) from the date of issuance of 1st Purchase Order. There shall be
no increase in price for any reason whatsoever during the period of 12 months
and Bank may place the additional Purchase Orders to the selected bidder for
any or all of the services at the agreed unit rate for line items as mentioned in
the commercial format i.e. Annexure – XXI(ii) during the price validity period of
12 months.

14. Terms of Payment

The bidder must accept the payment terms proposed by the Bank. The
commercial bid submitted by the bidders must be in conformity with the
payment terms proposed by the Bank. Any deviation from the proposed
payment terms would not be accepted. The Bank shall have the right to
withhold any payment due to the bidder, in case of delays or defaults on the
part of the bidder. Such withholding of payment shall not amount to a default
on the part of the Bank. If any of the items / activities as mentioned in the
commercial bid is not taken up by the bank during the course of the
assignment, the bank will not pay the amount quoted against such activity /
item.

Application License Cost

 20% On SRS (System Requirement Study) Sign-Off
 20% On Successful installation and customization of Solution
 20% On UAT signoff
 20% after Migration, training and Go Live.
 20% after 3 months of successful go live i.e. after resolution of all issues
encountered in live environment and final acceptance is given.
 Any delay in achievement of milestones/ deliverables/ activities from Bidder
shall automatically result in delay of corresponding payment from Bank.
 The Bidders should note that the contract entered with the successful
bidder will be for 5 Years (1 Year warranty post go-live and 4 Years ATS),
extendable at the Bank’s discretion. The Bank will have the right, in its sole
discretion to re-negotiate the prices/ terms and conditions.
 ATS on Application Software shall be paid in quarterly arrear basis.
 ATS on DB, middleware, and Licences (if any) will be paid on quarterly
arrear basis.

Hardware cost and cost of licenses

 90% of the order value along with GST and other applicable duties on
actual basis will be paid on delivery, installation and acceptance of
ordered items, after realizing penalty charges for late delivery and / or late
installation, if any. The claim for payment should contain proof of delivery,

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 installation note & User Acceptance Report signed by an authorised official
of the bank.
 Remaining 10% of the order value (i.e. the residual amount) will be paid
after completion of the Warranty period or on submission of Performance
Bank Guarantee issued by a PSU Bank for equivalent amount and tenure to
the respective PO issuing authority. This Bank Guarantee is in addition to the
10% Security Deposit as mentioned in clause no. 9 of this RFP.
 AMC for Hardware and OS shall be paid in quarterly arrear basis. (ATS of OS
is to be renewed on Year by Year basis)

FM Services Cost
 Payment for FM services shall be paid in quarterly arrear basis.

Training Cost
 Payment of training will be made after successful completion of the
respective training.

15. Paying Authority

The payment will be made by UCO Bank, Head Office – 2, DIT. However, all the
payments shall be subject to the performance / delivery of the Services to the
satisfaction of the Bank for this purpose.

However, Payment of the Bills would be released, on receipt of advice

/confirmation for satisfactory delivery and commissioning, live running and service
report etc. after deducting all penalties.

16. Cancellation Of Order & Realization Of Compensation

The bank reserves the right to cancel the order placed on the selected bidder and
realize compensation on the following circumstances:

(i) The bidder commits a breach of any of the terms and conditions of the offer
or any of the terms and conditions of the Purchase Order / SLA.
(ii) Serious discrepancy in the quality of service expected during the
implementation, rollout and subsequent maintenance process
(iii) The bidder goes into liquidation voluntarily or otherwise.
(iv) An attachment is levied or continues to be levied for a period of 7 days
upon the effects of the order.
(v) The progress regarding execution of the order accepted made by the
vendor is found to be unsatisfactory.
(vi)If deductions on account of liquidated damages exceed more than 10% of
the total order price.
(vii) In case the bidder fails to deliver the quantity as stipulated in the delivery
schedule, the Bank reserves the right to procure the same or similar materials
from alternate sources at the risk, cost and responsibility of the selected
bidder.

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 (viii) If the bidder does not perform satisfactorily or delays execution of
order, UCO Bank reserves the right to get the balance order executed by
another party of its choice by giving 10 days’ notice for the same. In this
event the bidder is bound to make good the additional expenditure, which
UCO Bank may have to incur in executing the balance order. This clause is
applicable, if for any reason, the order is cancelled.
(ix) UCO Bank reserves the right to recover any dues payable by the bidder from
any amount outstanding to the credit of the bidder, including the bills and
/or invoking the Bank Guarantee under this purchase order.
(x) Non-compliance of the scope of the job.
(xi) Repetitive failure of the deployed personnel to perform the job to the
satisfaction of the bank.
(xii) On the events of data piracy / privacy / system failures / security failures.

17. Notices
Notice or other communications given or required to be given under the
contract shall be in writing and shall be hand-delivered with acknowledgement
thereof, or transmitted by pre-paid registered post or courier.

Any notice or other communications shall be deemed to have been validly

given on date of delivery if hand-delivered & if sent by registered post than on
the expiration of seven days from the date of posting.

The purchase order is being sent in duplicate. Please acknowledge the same
and return one copy to us duly signed by you in token of having accepted the
purchase order.

18. Compliance With Laws

The selected service provider hereto agrees that it shall comply with Labour
Laws and all applicable union, state and local laws, ordinances, regulations,
CVC / RBI guidelines / statutory requirements and codes in performing its
obligations hereunder, including the procurement of licenses, permits and
certificates and payment of taxes where required at no additional cost to the
Bank.
The selected service provider has represented that their company holds all
valid, licenses/registrations as may be required under the laws prevalent from
time to time, in particular but not limited to, The Contract Labor (Abolition and
Regulation Act) and other labor laws. The service provider shall ensure that all
such registrations/licenses where required, are kept valid and subsisting
throughout the term of this agreement.
If at any time during the term of this Agreement, if UCO Bank is informed or
information comes to its attention that the selected bidder is or may be in

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 violation of any terms and conditions mutually agreed between the UCO Bank
and the bidder, which proves to be unsatisfactory to the UCO Bank, then the
UCO Bank shall be entitled to terminate this Agreement by giving not less than
one-month notice in writing.
Any regulatory changes which are necessitated in the services offered due to
changes in the law or provisions or directions introduced / issued by
Government of India, State Governments, other governmental authorities,
Reserve Bank of India, NPCI, UIDAI other regulatory authorities or due to industry
level changes including cassette swap system to be promptly provided by the
selected bidder to the Bank during the contracted period at no extra cost to
the bank.
The selected bidder and its sub-contractors should adhere to RBI guidelines
related to the mentioned Scope of Work as issued from time to time. An
undertaking in the company letterhead of the selected bidder has to be
submitted in this regard mentioning networth, fleet-size of GPS enabled vans of
the CRA, Balance Sheet of the bidder / its sub-contractor (responsible for cash
management activity).

If at any time during the term of this Agreement, if UCO Bank is informed or
information comes to its attention that the selected service provider is or may
be in violation of any terms and conditions mutually agreed between the UCO
Bank and the service provider, which proves to be unsatisfactory to the UCO
Bank, then the UCO Bank shall be entitled to terminate this Agreement by
giving not less than one month notice in writing.

19. Penalty

The selected bidder shall perform its obligations under the respective work order
and the agreement entered into with the Bank, in a professional manner.

If the Bidder fails to complete the due performance of the contract in

accordance with the specification and conditions of the offer document, the
Bank reserves the right either to cancel the order or to recover a suitable amount
as deemed reasonable as Penalty / Liquidated Damage for non-performance.

If the solution, or any of its components behaves erroneously which results in

monetary or business loss to the Bank, then the entire amount of such loss shall be
recovered from the bidder on actual basis.

a. Delayed Installation

 The bidder is required to deliver, install and commission the equipment

required for the Loan Origination System as per the schedule mentioned.

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  The Hardware is required to be configured by the bidder within 6 weeks in
a time bound manner.
 Penalty for non-adherence to the schedule for installation and
commissioning will attract a penalty of 1.00% of the Total Contract value per
week after the period of 6 weeks up to maximum cap of 10% of TCO. (If the
delay period is more than 3 days, it will be treated as one full week).

b. Downtime

 Bidder should provide facility of single point of contact for any downtime
error resolution and the bidder should submit downtime report quarterly to
bank.

c. Facility Management

 Facility Management resources should be compensated with similar

resources for their non-availability.
 In case of non-availability of any resource for any shift will attract a
deduction in cost of all resources for 1 day.

d. Guarantees On Response To Errors

The Bank will classify all issues in production region in three categories:

 Severity 1: Fault/bugs which prevent the software from being used at all or
affect the critical operations of the licensee which is exclusively dependent
on functioning of this application/software.
 Severity 2: Faults refer to faults/bugs which severely affect the functionality
of the implemented software or affect the critical operations of the
Licensee which is exclusively dependent on functioning of this
application/software.
 Severity 3: These are bugs those for which workaround solutions exist and/or
relate to the non-critical functionality of the implemented software

The successful bidder undertakes and guarantees that all the errors will be
resolved in the production environment; and any failure will be subject to the
penalty clause stipulated below. The classification of error types by the bank is
final and is binding on the successful bidder.

Issue Warranty /ATS Period

Classification Response Time Resolution Time
Severity 1 0.5 hours 4 hours
Severity 2 1 hour 6 hours
Severity 3 2 hours 12 hours

A penalty of Rs. 5,000/- shall be charged per hour for non-conformance with the
aforementioned table. Maximum penalty for non-conformance would be capped
at the 10% of cost of the project.

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 20. Liquidated Damages
If the Successful Bidder fails to meet the requirements under Service Level
Agreement like delays / or defaults / deficiency of services in delivery / installation
/ replacement / repair of any or all of the Systems and equipments mentioned in
the Purchase order (PO), Bank shall, without prejudice to its other rights and
remedies under and in accordance with the Contract, deduct from the Contract
price, as liquidated damages, not construed as penalty, a sum equivalent to 0.5%
per week or part thereof of the value of P.O. subject to maximum deduction of
10% (ten percent) of the P.O. value.

If the Bidder consistently fails to meet the requirements under Service Level
Agreement (SLA) or complete the services as per the scheduled completion date
or the extended date or if Bidder repudiates the Contract before completion of
the contract / services, the Bank may without prejudice to any other right or
remedy (i.e. penalties) available to the Bank as under the Contract, recover from
the Bidder, liquidated damages over and above the penalties.

The Bank may without prejudice to its right to effect recovery by any other
method, deduct the amount of liquidated damages from any money belonging
to the Bidder in its hands (which includes the Bank’s right to claim such amount
against Bidder’s performance Guarantee) or which may become due to the
Bidder. Any such recovery or liquidated damages shall not in any way relieve the
Bidder from any of its obligations to complete the works / Services or from any
other obligations and liabilities under the Contract.

UCO Bank reserves the right to impose / waive off the Liquidated Damages.

21. Force Majeure

Force Majeure is herein defined as any cause, which is beyond the control of the
selected bidder or the Bank as the case maybe which they could not foresee or
with a reasonable amount of diligence could not have foreseen and which
substantially affect the performance, such as:

 Natural phenomenon, including but not limited to floods, droughts,

earthquakes, epidemics,
 Situations, including but not limited to war, declared or undeclared, priorities,
quarantines, embargoes,
 Terrorist attacks, public unrest in work area,

The bidder/sub-contractor shall not be liable for forfeiture of its performance

security, liquidated damages or termination of contract for default, if and to the
extent that its delay in performance or other failure to perform its obligations
under the contract is the result of an event of force Majeure.

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If a Force Majeure situation arises, the bidder/sub-contractor shall promptly notify
UCO Bank in writing of such conditions and the cause thereof within 15 (fifteen)
calendar days.
Unless otherwise directed by UCO Bank in writing, the Bidder shall continue to
perform its obligations under the Contract as far as it is reasonably practical, and
shall seek all reasonable alternative means for performance not prevented by the
Force Majeure event. In such a case, the time for performance shall be extended
by a period(s) not less than the duration of such delay.
If the duration of delay continues beyond a period of one month, UCO Bank and
the bidder shall hold consultations with each other in an endeavor to find a
solution to the problem.

Notwithstanding the above, decision of UCO Bank shall be final and binding upon
the bidder.

22. Contract Period

The tenure of the Contract will be for a period of 5 (five) years effective from the
date of execution of the Service Level Agreement (SLA) unless terminated earlier
by the Bank by serving 90 days prior notice in writing to the selected bidder at its
own convenience without assigning any reason and without any cost or
compensation therefor. However, after the completion of initial period of 5 (five)
years, the contract may be extended/renewed for such further period and on
such terms and conditions as would be decided by the Bank.

The performance of the selected bidder shall be reviewed every quarter and the
Bank reserves the right to terminate the contract at its sole discretion by giving 90
days’ notice without assigning any reasons and without any cost or compensation
therefor. Any offer falling short of the contract validity period is liable for rejection.

The selected bidder is required to enter into a Service Level Agreement (SLA), the
format whereof is to be supplied by the Bank.

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 23. Completeness Of The Project

The project will be deemed as incomplete if the desired objectives of the project
as mentioned in Section “Scope of Work” of this document are not achieved.

24. Acceptance Testing

The Bank will carry out the acceptance tests as per Scope of work Part – IV
supplied & implemented by the selected bidder as a part of the Project. The
Vendor shall assist the Bank in all acceptance tests to be carried out by the Bank.
The provisioned items will be deemed accepted only on successful acceptance
of those products and the vendor would need to provision insurance of those
items till successful acceptance. The Bank at its discretion may modify, add or
amend the acceptance tests which then will have to be included by the vendor.
The Vendor shall arrange for the tests at the relevant sites in the presence of the
officials of the Bank. The Vendor should ensure that the tests will involve trouble-
free operation of the complete system apart from physical verification and testing
and that there shall not be any additional charges payable by the Bank for
carrying out this acceptance test.

25. Indemnity

The selected Bidder agrees to indemnify and keep indemnified the Bank against
all losses, damages, costs, charges and expenses incurred or suffered by the Bank
due to or on account of any claim for infringement of intellectual property rights.

The selected Bidder agrees to indemnify and keep indemnified the Bank against
all losses, damages, costs, charges and expenses incurred or suffered by the Bank
due to or on account of any breach of the terms and conditions contained in this
RFP or Service Level Agreement to be executed.

The selected Bidder agrees to indemnify and keep indemnified Bank at all times
against all claims, demands, actions, costs, expenses (including legal expenses),
loss of reputation and suits which may arise or be brought against the Bank, by
third parties on account of negligence or failure to fulfil obligations by the
selected bidder or its employees/personnel.

All indemnities shall survive notwithstanding expiry or termination of Service Level

Agreement and the Vendor shall continue to be liable under the indemnities.

Selected Bidder is required to furnish a separate Letter of Indemnity (Format

whereof to be supplied by the Bank) in Bank’s favour in this respect before or at
the time of execution of the Service Level Agreement.

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 26. Publicity

Any publicity by the selected bidder in which the name of the Bank is to be used
should be done only with the explicit written permission of the Bank. The Bidder
shall not make or allow making a public announcement or media release about
any aspect of the Contract unless The Bank first gives the Bidder its prior written
consent.

27. Privacy And Security Safeguards

The selected bidder shall not publish or disclose in any manner, without the Bank's
prior written consent, the details of any security safeguards designed, developed,
or implemented by the selected bidder under this contract or existing at any Bank
location. The Selected bidder shall develop procedures and implementation
plans to ensure that IT resources leaving the control of the assigned user (such as
being reassigned, removed for repair, replaced, or upgraded) are cleared of all
Bank Data and sensitive application software. The Selected bidder shall also
ensure that all subcontractors who are involved in providing such security
safeguards or part of it shall not publish or disclose in any manner, without the
Bank's prior written consent, the details of any security safeguards designed,
developed, or implemented by the selected bidder under this contract or existing
at any Bank location.

28. Technological Advancements

The Selected bidder shall take reasonable and suitable action, taking into
account economic circumstances, at mutually agreed increase / decrease in
charges, and the Service Levels, to provide the Services to the Bank at a
technological level that will enable the Bank to take advantage of technological
advancement in the industry from time to time.

29. Guarantees

Selected bidder should guarantee that all the material as deemed suitable for the
delivery and management for the RFP for Supply, Implementation & Maintenance
of Loan Origination System (LOS). All hardware and software must be supplied
with their original and complete printed documentation.

30. Resolution Of Disputes

The Bidder and the Bank shall endeavour their best to amicably settle all disputes
arising out of or in connection with the Contract in the following manner:

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 a. The Party raising a dispute shall address to the other Party a notice
requesting an amicable settlement of the dispute within seven (7) days of
receipt of the notice.

b. The matter will be referred for negotiation between General Manager (IT
Department) of UCO BANK and the Authorized Official of the selected bidder.
The matter shall then be resolved between them and the agreed course of
action shall be documented within a further period of 15 days.

In case the dispute(s)/difference(s) between the Parties is/are not settled through
negotiation in the manner as mentioned above, the same may be resolved by
arbitration and such dispute/difference shall be submitted by either party for
arbitration within 15 days of the failure of negotiations. Arbitration shall be held in
Kolkata and conducted in accordance with the provisions of Arbitration and
Conciliation Act, 1996 or any statutory modification or re-enactment thereof.
Each Party to the dispute shall appoint one arbitrator each and the two
arbitrators shall jointly appoint the third or the presiding arbitrator.

The “Arbitration Notice” should accurately set out the disputes between the
parties, the intention of the aggrieved party to refer such disputes to arbitration as
provided herein, the name of the person it seeks to appoint as an arbitrator with a
request to the other party to appoint its arbitrator within 30 days from receipt of
the notice. All notices by one party to the other in connection with the arbitration
shall be in writing and be made as provided in this tender document.

The arbitrators shall hold their sittings at Kolkata. The arbitration proceedings shall
be conducted in English language. Subject to the above, the courts of law at
Kolkata alone shall have the jurisdiction in respect of all matters connected with or
arising out of the Contract/Service Level Agreement even though other Courts in
India may also have similar jurisdictions. The arbitration award shall be final,
conclusive and binding upon the Parties and judgment may be entered thereon,
upon the application of either party to a court of competent jurisdiction. Each
Party shall bear the cost of preparing and presenting its case, and the cost of
arbitration, including fees and expenses of the arbitrators, shall be shared equally
by the Parties unless the award otherwise provides.

The Bidder shall not be entitled to suspend the Service/s or the completion of the
job, pending resolution of any dispute between the Parties, rather shall continue
to render the Service/s in accordance with the provisions of the Contract/ Service
Level Agreement.

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 31. Exit Option And Contract Re-Negotiation

The Bank reserves the right to cancel the contract in the event of happening one
or more of the following Conditions:

 Failure of the Selected bidder to accept the contract / purchase order and
furnish the Performance Guarantee within 30 days of receipt of purchase
contract;
 Delay in offering;
 Delay in commissioning project beyond the specified period;
 Delay in completing commissioning / implementation and acceptance tests /
checks beyond the specified periods;
 Serious discrepancy in project noticed during the testing;
 Serious discrepancy in functionality to be provided or the performance levels
agreed upon, which have an impact on the functioning of the Bank.
 Serious discrepancy in completion of project.
 Serious discrepancy in maintenance of project.

In addition to the cancellation of purchase contract, Bank reserves the right to

appropriate the damages through encashment of Bid Security / Performance
Guarantee given by the Selected Bidder.

The Bank will reserve a right to re-negotiate the price and terms of the entire
contract with the Selected Bidder at more favorable terms in case such terms are
offered in the industry at that time for projects of similar and comparable size,
scope and quality.

The Bank shall have the option of purchasing the equipment from third-party
suppliers, in case such equipment is available at a lower price and the Selected
Bidder’s offer does not match such lower price. Notwithstanding the foregoing,
the Selected Bidder shall continue to have the same obligations as contained in
this scope document in relation to such equipment procured from third-party
suppliers.

As aforesaid the Bank would procure the equipment from the third party only in
the event that the equipment was available at more favorable terms in the
industry, and secondly,

The Equipment procured here from third parties is functionally similar, so that the
Selected Bidder can maintain such equipment.

The modalities under this right to re-negotiate /re-procure shall be finalized at the
time of contract finalization.

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Notwithstanding the existence of a dispute, and/or the commencement of
arbitration proceedings, the Selected Bidder will be expected to continue the
services. The Bank shall have the sole and absolute discretion to decide whether
proper reverse transition mechanism over a period of 6 to 12 months, has been
complied with. In the event of the conflict not being resolved, the conflict will be
resolved through Arbitration.

The Bank and the Selected Bidder shall together prepare the Reverse Transition
Plan. However, the Bank shall have the sole decision to ascertain whether such
Plan has been complied with.

Reverse Transition mechanism would typically include service and tasks that are
required to be performed / rendered by the Selected Bidder to the Bank or its
designee to ensure smooth handover and transitioning of Bank’s deliverables,
maintenance and facility management.

In the event of Agreement comes to end on account of termination or by the

expiry of the term / renewed term of the Agreement or otherwise, the Successful
bidder shall render all reasonable assistance and help to the Bank and to any
new vendor engaged by the Bank, for the smooth switch over and continuity of
the Services.

32. Termination

UCO BANK reserves the right to cancel the work/purchase order or terminate the
SLA by giving 90 (ninety) days' prior notice in writing and recover damages, costs
and expenses etc., incurred by Bank under the following circumstances: -

a) The selected bidder commits a breach of any of the terms and conditions of
this RFP or the SLA to be executed between the Bank and the selected
Bidder.
b) The selected bidder goes into liquidation, voluntarily or otherwise.
c) The selected bidder violates the Laws, Rules, Regulations, Bye-Laws,
Guidelines, and Notifications etc.
d) An attachment is levied or continues to be levied for a period of seven days
upon effects of the bid.
e) The selected bidder fails to complete the assignment as per the time lines
prescribed in the Work Order/SLA and the extension, if any allowed.
f) Deductions on account of liquidated damages exceed more than 10% of
the total work order.
g) In case the selected bidder fails to deliver the resources as stipulated in the
delivery schedule, UCO BANK reserves the right to procure the same or similar

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 resources from alternate sources at the risk, cost and responsibility of the
selected bidder.
h) After award of the contract, if the selected bidder does not perform
satisfactorily or delays execution of the contract, UCO BANK reserves the
right to get the balance contract executed by another party of its choice by
giving one month’s notice for the same. In this event, the selected bidder is
bound to make good the additional expenditure, which UCO BANK may
have to incur in executing the balance contract. This clause is applicable, if
the contract is cancelled for any reason, whatsoever.
i) UCO BANK reserves the right to recover any dues payable by the selected
Bidder from any amount outstanding to the credit of the selected bidder,
including the adjustment of pending bills and/or invoking the Performance
Bank Guarantee under this contract.

The rights of the Bank enumerated above are in addition to the rights/remedies
available to the Bank under the Law(s) for the time being in force.

33. Termination For Convenience

The Bank, by written notice sent to the vendor, may terminate the Contract, in
whole or in part, at any time for its convenience. The notice of termination shall
specify that termination is for the Bank’s convenience, the extent to which
performance of work under the Contract is terminated and the date upon which
such termination becomes effective.

34. Termination For Insolvency

The Bank may at any time terminate the Contract by giving written notice to the
Bidder, if the Bidder becomes bankrupt or otherwise insolvent. In this event,
termination will be without compensation to the Bidder, provided that such
termination will not prejudice or affect any right of action or remedy, which has
accrued or will accrue thereafter to the Bank.

35. Termination For Default

The Bank, without prejudice to any other remedy for breach of Contract, by
written notice of default sent to the bidder, may terminate this Contract in whole
or in part, if the bidder fails to perform any obligation(s) under the Contract.

36. Consequences Of Termination

In the event of termination of the Contract due to any cause whatsoever,
(whether consequent to the stipulated term of the Contract or otherwise), UCO
Bank shall be entitled to impose any such obligations and conditions and issue
any clarifications as may be necessary to ensure an efficient transition and
effective business continuity of the Service(s) which the Vendor shall be obliged to

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comply with and take all available steps to minimize loss resulting from that
termination/breach, and further allow the next successor Vendor to take over the
obligations of the erstwhile Vendor in relation to the execution / continued
execution of the scope of the Contract.

In the event that the termination of the Contract is due to the expiry of the term of
the Contract, a decision not to grant any (further) extension by UCO Bank, the
bidder herein shall be obliged to provide all such assistance to the next successor
bidder or any other person as may be required and as UCO Bank may specify
including training, where the successor(s) is a representative/personnel of UCO
Bank to enable the successor to adequately provide the Service(s) hereunder,
even where such assistance is required to be rendered for a reasonable period
that may extend beyond the term/earlier termination hereof.

Nothing herein shall restrict the right of UCO Bank to invoke the Performance Bank
Guarantee and other guarantees, securities furnished, enforce the Deed of
Indemnity and pursue such other rights and/or remedies that may be available to
UCO Bank under law or otherwise.

The termination hereof shall not affect any accrued right or liability of either Party
nor affect the operation of the provisions of the Contract that are expressly or by
implication intended to come into or continue in force on or after such
termination.

37. Dispute Resolution Mechanism

The Bidder and The Bank shall endeavour their best to amicably settle all disputes
arising out of or in connection with the Contract in the following manner:

i. The Party raising a dispute shall address to the other Party a notice
requesting an amicable settlement of the dispute within seven (7) days of
receipt of the notice.
ii. The matter will be referred for negotiation between Deputy General
Manager of The Bank and the Authorised Official of the Bidder. The matter
shall then be resolved between them and the agreed course of action
documented within a further period of 15 days.

In case any dispute between the Parties, does not settle by negotiation in the
manner as mentioned above, the same may be resolved exclusively by
arbitration and such dispute may be submitted by either party for arbitration
within 20 days of the failure of negotiations. Arbitration shall be held in Kolkata
and conducted in accordance with the provisions of Arbitration and Conciliation
Act, 1996 or any statutory modification or re-enactment thereof. Each Party to the
dispute shall appoint one arbitrator each and the two arbitrators shall jointly
appoint the third or the presiding arbitrator.

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The “Arbitration Notice” should accurately set out the disputes between the
parties, the intention of the aggrieved party to refer such disputes to arbitration as
provided herein, the name of the person it seeks to appoint as an arbitrator with a
request to the other party to appoint its arbitrator within 45 days from receipt of
the notice. All notices by one party to the other in connection with the arbitration
shall be in writing and be made as provided in this tender document.

The arbitrators shall hold their sittings at Kolkata. The arbitration proceedings shall
be conducted in English language. Subject to the above, the courts of law at
Kolkata alone shall have the jurisdiction in respect of all matters connected with
the Contract/Agreement even though other Courts in India may also have similar
jurisdictions. The arbitration award shall be final, conclusive and binding upon the
Parties and judgment may be entered thereon, upon the application of either
party to a court of competent jurisdiction. Each Party shall bear the cost of
preparing and presenting its case, and the cost of arbitration, including fees and
expenses of the arbitrators, shall be shared equally by the Parties unless the award
otherwise provides.

The Bidder shall not be entitled to suspend the Service/s or the completion of the
job, pending resolution of any dispute between the Parties and shall continue to
render the Service/s in accordance with the provisions of the
Contract/Agreement notwithstanding the existence of any dispute between the
Parties or the subsistence of any arbitration or other proceedings.

38. Signing Of Contract

The selected bidder(s) shall be required to enter into a service level agreement
(SLA) with UCO Bank, within 15 days of the award of the Bid through a Letter of
Empanelment or within such extended period as may be specified.
The SLA shall be based on the requirements of this RFP, the terms and conditions of
purchase order, the letter of acceptance and such other terms and conditions as
may be determined by the Bank to be necessary for the proper performance of
the work in accordance with the Bid and the acceptance thereof, with terms and
conditions contained in a Memorandum of Understanding to be signed at the
time of execution of the Form of Contract.
The selected bidder will also sign a Non-Disclosure Agreement and Deed of
Indemnity with the Bank on a format prescribed by the Bank.

39. Technical Inspection And Performance Evaluation

UCO Bank reserves its right to carry out a technical inspection and performance
evaluation (bench-marking) including reference check / site visit/ Proof of
Concept (POC) of the offered item(s). Bank may instruct eligible bidders to make
technical presentation at Bank’s Head Office, Kolkata for the proposed solution /

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service. Bidders will have to make such presentation/ arrange for site visit/ POC at
their own cost.

40. Verification
UCO Bank reserves the right to verify any or all statements made by the vendor in
the Bid document and to inspect the vendor’s facilities, if necessary, to establish
to its satisfaction about the vendor’s capacity to perform the job.

41. Compliance With Applicable Laws Of India

The selected bidder shall undertake to observe, adhere to, abide by, comply with
and notify the Bank about all laws in force or as are or as made applicable in
future, pertaining to or applicable to them, their business, their employees or their
obligations towards them and all purposes of this tender and shall indemnify, keep
indemnified, hold harmless, defend and protect the Bank and its
employees/officers/staff/ personnel/representatives/agents from any failure or
omission on its part to do so and against all claims or demands of liability and all
consequences that may occur or arise for any default or failure on its part to
conform or comply with the above and all other statutory obligations arising there
from.

All the employees/operator deployed by the vendor for the digitization activity
must comply with government‘s rules and regulations like minimum wages act,
Provident fund and ESIC facility standard. (Proof of compliance and labour
license needs to be submitted along with the quotation).

This indemnification is only a remedy for the Bank. The vendor is not absolved from
its responsibility of complying with the statutory obligations as specified above.
Indemnity would be limited to court awarded damages and shall exclude
indirect, consequential and incidental damages. However, indemnity would
cover damages, loss or liabilities suffered by the bank arising out of claims made
by its customers and/or regulatory authorities. The selected bidder confirms to
Bank that it complies with all Central, State, Municipal laws and local laws and
rules and regulations and shall undertake to observe, adhere to, abide by,
comply with and notify Bank about compliance with all laws in force including
Information Technology Act 2000, or as are or as made applicable in future,
pertaining to or applicable to them, their business, their employees or their
obligations towards them and for all purposes of this Contract, and shall
indemnify, keep indemnified, hold harmless, defend and protect Bank and its
officers/staff/personnel/representatives/agents from any failure or omission on its
part to do so and against all claims or demands of liability and all consequences
that may occur or arise for any default or failure on its part to conform or comply
with the above and all other statutory obligations arising there from. The Bidder
shall promptly and timely obtain all such consents, permissions, approvals,

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licenses, etc., as may be necessary or required for any of the purposes of this
project or for the conduct of their own business under any applicable Law,
Government Regulation / Guidelines and shall keep the same valid and in force
during the term of the project, and in the event of any failure or omission to do so,
shall indemnify, keep indemnified, hold harmless, defend, protect and fully
compensate Bank and its employees/officers/staff/personnel/
representatives/agents from and against all claims or demands of liability and all
consequences that may occur or arise for any default or failure on its part to
conform or comply with the above and all other statutory obligations arising there
from and Bank will give notice of any such claim or demand of liability within
reasonable time to the Bidder.

42. Order Cancellation

UCO BANK reserves the right to cancel the order placed on the selected bidder
and recover expenditure incurred by UCO BANK under the following
circumstances: -

a. Non-compliance of the scope of the job.

b. Delay in commissioning / implementation / testing beyond the specified
period
c. Serious discrepancy in the quality of service expected during the
implementation, rollout and subsequent maintenance process
d. Breach of any of the terms and conditions of the Purchase Order by the
selected bidder
e. If the selected bidder goes into liquidation voluntarily or otherwise
f. The selected bidder commits a breach of any of the terms and conditions
of the bid.
g. The progress regarding execution of the order accepted, made by the
selected bidder is found to be unsatisfactory.
h. If deductions on account of liquidated damages exceeds more than 10%
of the total contract price.
i. In case of cancellation of order, any payments made by the Bank to the
Vendor would necessarily have to be returned to the Bank, further the
Vendor would also be required to compensate the Bank for any direct
loss suffered by the Bank due to the cancellation of the
contract/purchase order and any additional expenditure to be incurred
by the Bank to appoint any other Vendor. This is after repaying the
original amount paid.

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 j. Vendor should be liable under this section if the contract/ purchase order
has been cancelled in case sum total of penalties and deliveries equal to
exceed 10% of the TCO.
k. After award of the contract, if the selected bidder does not perform
satisfactorily or delays execution of the contract, UCO Bank reserves the
right to get the balance contract executed by any bidder of its choice
by giving one month’s notice for the same to the Bidder. In this event, the
selected bidder shall be bound to make good additional expenditure,
which UCO Bank may have to incur in executing the balance contract.
This clause is applicable, if for any reason, the contract is cancelled.
l. UCO BANK reserves the right to recover any dues payable by the
selected bidder from any amount outstanding to the credit of the
selected bidder, including the pending bills and/or invoking the bank
guarantee under this contract.
m. In addition to the cancellation of purchase order, UCO Bank also reserves
the right to forfeit / invoke the Performance Guarantee / Security
submitted to UCO Bank by the Bidder as well as blacklisting the Bidder.

43. Indemnity
1. The selected Bidder agrees to indemnify and keep indemnified the Bank
against all losses, damages, costs, charges and expenses incurred or
suffered by the Bank due to or on account of any claim for infringement
of intellectual property rights.

2. The selected Bidder agrees to indemnify and keep indemnified the Bank
against all losses, damages, costs, charges and expenses incurred or
suffered by the Bank due to or on account of any breach of the terms
and conditions contained in this RFP or Service Level Agreement to be
executed.

3. The selected Bidder agrees to indemnify and keep indemnified Bank at

all times against all claims, demands, actions, costs, expenses (including
legal expenses), loss of reputation and suits which may arise or be
brought against the Bank, by third parties on account of negligence or
failure to fulfil obligations by the selected bidder or its
employees/personnel.

4. All indemnities shall survive notwithstanding expiry or termination of

Service Level Agreement and the Vendor shall continue to be liable
under the indemnities.

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 5. Selected Bidder is required to furnish a separate Letter of Indemnity
(Format whereof to be supplied by the Bank) in Bank’s favour in this
respect before or at the time of execution of the Service Level
Agreement.

44. Pre-Bid Queries / Clarifications

For the purpose of clarifications of doubts of the bidders on issues related to the
RFP, bidders seeking clarifications may send their queries on or before the date
mentioned in the control sheet through Letter / FAX or email. Queries raised by the
prospective bidders and the Bank’s responses will be available at Bank’s website at
least seven days prior to last date of bid submission.

45. Introduction & Disclaimer

This Request for Proposal document (RFP) has been prepared solely to enable UCO
Bank (Bank) in defining the requirement for Loan Origination System (LOS). The RFP
document is not a recommendation, bid or invitation to enter into a contract
agreement or other arrangement in respect of the services.

46. Fidelity & Secrecy

The bidder and its employees/personnel will strictly and individually undertake not
to communicate or allow to be communicated to any person or divulge in any
way any information relating to the process of Loan Origination System (LOS) and
all information whatsoever concerning or relating to the Bank/concerned branch
and its affairs to which the said employees/personnel will have access in the
course of performance of the contract.

47. Insurance

The Hardware to be supplied will be insured by the vendor against all risks of loss
or damage from the date of shipment till such time it is delivered at the Bank’s
site. Certificates of the “Comprehensive Insurance Cover” will be submitted to the
Bank for verification/examination and record. The vendor shall take the insurance
cover from a Government of India recognized insurance company only.

48. Authorise Signatory

The selected bidder shall indicate the authorized signatories who can discuss and
correspond with UCO BANK, with regard to the obligations under the contract.
The selected bidder shall submit at the time of signing the contract a certified

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copy of the resolution of their board, authenticated by the company secretary,
authorizing an official or officials of the bidder to discuss, sign
agreements/contracts with UCO BANK, raise invoice and accept payments and
also to correspond. The bidder shall provide proof of signature identification for
the above purposes as required by UCO BANK.

49. Independent Service Provider:

a. The selected bidder and/or its employees, agents and representatives shall
perform all services hereunder as an Independent Service Provider on a non-
exclusive basis and nothing contained herein shall be deemed to create any
association, partnership, joint venture or relationship of principal and agent
or, master and servant or, employer and employee between the parties
hereto or any affiliates or subsidiaries thereof or, to provide either party with
the right, power or authority, whether expressed or implied to create any
such duty or obligation on behalf of the other party. The selected bidder
acknowledges that its rendering of services is solely within its own control
subject to the terms and conditions agreed upon and agrees not to hold itself
out to be an employee, agent or servant of the UCO Bank or any subsidiary or
affiliate thereof.
b. The selected bidder’s personnel, employees, sub-contractors of the bidder etc.
have no authority/ right to bind the customer in any manner. It is also clarified
that the personnel or employees being provided by the selected bidder shall
be employed solely by the bidder and governed by terms of the bidder’s
employment and the selected bidder shall be solely responsible and liable in
the event of any adverse claim of whatsoever nature made on the UCO Bank
by the employees/ sub-contractor of the selected bidder.
c. The selected bidder shall be responsible for managing the activities of the
personnel or the personnel of its subcontractors/franchisees and will be
accountable for both. The selected bidder shall be vicariously liable for any
acts, deeds or things done by the employees, agents, contractors,
subcontractors, and their employees and agents, etc. which is outside the
scope of power vested or instructions issued by the Bank. The selected bidder
shall be the principal employer of the employees, agents, contractors,
subcontractors etc. engaged by the bidder at UCO Bank establishments / sites
and shall be vicariously liable for all the acts, deeds or things, whether the same
is within the scope of power or outside the scope of power, vested under the
purchase contract to be issued for aforesaid tender.
d. No right of any employment shall accrue or arise, by virtue of engagement of
employees, agents, contractors, subcontractors etc. of your company, for any
assignment under the purchase contract to be issued for this tender. All
remuneration, claims, wages, dues etc. of such employees, agents,

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 contractors, subcontractors etc. of your company shall be paid by your
company alone and the Bank shall not have any direct or indirect liability or
obligation, to pay any charges, claims or wages of any of your employee,
agents, contractors, and subcontractors, etc. Your company shall hold the
Bank, its successors, Assignees and Administrators fully indemnified and harmless
against loss or liability, claims, actions or proceedings, if any, that may arise
from whatsoever nature caused to the Bank through the action of your
employees, agents, contractors, subcontractors etc. However, the bidder
selected would be given an opportunity to be heard by the Bank prior to
making of a decision in respect of such loss or damage.

50. Sub-Contractors:
a. The selected bidder shall give prior intimation to the UCO Bank of its
intention to enter into any agreement with any contractor or sub-
contractor in connection with the services required to be provided by
the bidder.
b. Under all circumstances, the selected bidder shall be responsible for
misconduct / deficiencies in services rendered to Bank through the
bidder selected or its sub-contractors. Bank reserves the right to reject
work, which is not in conformity with its standards.

51. UAT (User Acceptance Test)

The Bidder should setup the UAT environment for testing of the solution before
implementation of the solution in the production environment. The UAT setup shall
be used for the customization of any changes before movement in production.
The UAT setup will be at Kolkata. The setup would be kept available at all times
during the contract period. The Solution will be deemed accepted only when all
the functionalities as per the Scope are provided, commissioned and accepted
by the Bank or the Bank appointed Consultant. The UAT shall be signed off
between the Bank and the Successful Bidder.

52. Limitation Of Liability

Bidder's aggregate liability under the contract shall be limited to a maximum of

the contract value. This limit shall not apply to third party claims for

a. IP Infringement indemnity.
b. Bodily injury (including Death) and damage to real property and tangible
property caused by Bidder/s' gross negligence. For the purpose of this
section, contract value at any given point of time, means the aggregate

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 value of the purchase orders placed by Bank on the Bidder that gave rise to
claim, under this RFP.

Bidder shall be liable for any indirect, consequential, incidental or special

damages under the agreement/ purchase order.

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 ANNEXURES

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 Annexure – I
Tender Offer Forwarding Letter
RFP Reference No.: DIT/BPR & BTD/OA/3365/2019-20 dated: 20/09/2019
To,
The Deputy General Manager (DIT, BPR & BTD),
UCO Bank, Department of Information Technology (DIT),
Head Office - II,
5th Floor, 3 & 4 DD Block,
Sector -1, Salt Lake City,
Kolkata -700064.

Dear Sir,

Sub: Your RFP for “Supply, Implementation & Maintenance of Loan Origination System
(LOS)”

With reference to the above RFP, having examined and understood the instructions
including all annexures, terms and conditions forming part of the Bid, we hereby enclose
our offer for “Supply, Implementation & Maintenance of Loan Origination System (LOS)”
mentioned in the RFP document forming Eligibility / Technical as well as Commercial Bids
being parts of the above referred Bid.
In the event of acceptance of our Eligibility / Technical as well as Commercial Bids by the
Bank, we undertake to commence Supply, Implementation & Maintenance of Loan
Origination System (LOS) as per terms and condition of your purchase orders.

In the event of our selection by the Bank for undertaking Supply, Implementation &
Maintenance of Loan Origination System (LOS), we will submit a Performance Guarantee
for a sum equivalent to 10% of the project cost for a period of 05 years effective from the
month of execution of service level agreement in favour of UCO Bank.
We agree to abide by the terms and conditions of this tender offer till 180 days from the
date of eligibility / technical bid opening and our offer shall remain binding upon us which
may be accepted by the Bank any time before expiry of 180 days.
Until a formal contract is executed, this tender offer, together with the Bank’s written
acceptance thereof and Bank’s notification of award, shall constitute a binding contract
between us.
We understand that the Bank is not bound to accept the lowest or any offer the Bank may
receive.
The details are enclosed as follows:
1. BG No. _____dated ________as EMD for Rs.25,00,000/- (Rupees Twenty-Five Lakhs only).
2. DD No. _____ dated ________ for Rs.20,000/- + Applicable GST (Rupees Twenty Thousand
only + Applicable GST) as cost of RFP document.

BG issued by ----------------------------------- Bank -------------------------branch.

Dated this day of 2018

Signature:
(In the Capacity of)
Duly authorized to sign the tender offer for and on behalf of

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 Annexure – II

General Details of the Bidder / Sub-Contractor

A. Profile of Bidder
2 Name of bidder:
1. Location
Regd. Office:
Controlling Office:
2. Constitution
3. Date of incorporation & Date of Commencement of business:
4. Major change in Management in last three years
5. Names of Banker/s
B. Financial Position of Bidder for the last three financial years

Turnover
Gross Profit
Net Profit (Profit After Tax)
Summary of Financial Position and working results
Growth in Operations (%)
Growth in profitability (%)
N.B. Enclose copies of Audited Balance Sheets along with enclosures

C. Proposed Service details in brief

3 Description of service :
 Details of similar service provided to banks in India specifying the number of Banks
and branches

o In PSU banks
o In non-PSU banks
Details of Experience in implementation of similar services

Sl. No Name of Description of Period during which implementd

Organisation Application/Solution From To

N.B.: Enclosed copies of Purchase Orders should be in name of the bidder only as
references. Bank reserves the right to verify the authenticity of the reference
document enclosed with the bid document. In case found not in order, the
bid submitted by the bidder shall be rejected summarily.

Place: AUTHORISED SIGNATORY

Date: Name:

Designation:

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 Annexure – III

(Letter to be submitted by the Manufacturer on firm’s official letter head)

Manufacturer Authorisation Form (MAF)
To,

Deputy General Manager (DIT, BPR & BTD)

UCO Bank, Head Office,
Department of Information Technology
5th Floor, 3&4, DD Block, Sector-I
Salt Lake, Kolkata -700064
Dear Sir,
Ref: RFP for Supply, Implementation & Maintenance of Loan Origination System (LOS)
RFP Reference No.: DIT/BPR & BTD/OA/3365/2019-20 dated: 20/09/2019
We ……………………………………………………………… (Name of the
Manufacturer) who are established and reputable manufacturers of
…………………………………… having factories at ………,…………, ………,
…………… and …………… do hereby authorize M/s ……………………… (Name and
address of Bidder) who is the bidder submitting its bid pursuant to the Request for
Proposal issued by UCO Bank on behalf, to submit a Bid and negotiate and
conclude a contract with you for supply of equipments manufactured by us
against the Request for Proposal received from your bank by the Bidder and we
have duly authorised the Bidder for this purpose.

We hereby extend our guarantee/ warranty and AMC as per terms and
conditions of the RFP No ……………………………………and the contract for the
equipment and services offered for supply against this RFP
No…………………………………. By the above-mentioned Bidder, and hereby
undertake to perform the obligations as set out in the RFP No………………………….
In respect of such equipments and services. We undertake to provide back-to-
back support for spare and skill to the bidder for subsequent transmission of the
same to the Bank. We also undertake to provide support services during warranty
as well as ATS period if the above bidder authorized by us fails to perform in terms
of the RFP.
Yours Faithfully
Authorised Signatory

Name:
Designation:
Phone No. Fax E_mail

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 Annexure – IV
Format of Bank Guarantee (EMD)
To,
The Deputy General Manager (DIT, BPR & BTD),
UCO Bank,
Department of Information Technology (DIT),
Head Office - II,
5th Floor, 3 & 4 DD Block,
Sector -1, Salt Lake City,
Kolkata -700064

Dear Sir,
Sub: Your RFP for “Supply, Implementation & Maintenance of Loan Origination
System (LOS)”
In response to your invitation to respond to your RFP for Supply, Implementation
& Maintenance of Loan Origination System (LOS), M/s _____ having their
registered office at (hereinafter called the ‘Vendor’) wish to respond to
the said Request for Proposal (RFP) for self and other associated vendors and
submit the proposal for Supply, Implementation & Maintenance of Loan
Origination System (LOS) and to provide related services as listed in the RFP
document.
Whereas the ‘Vendor’ has submitted the proposal in response to RFP, we, the
_______ Bank having our Head office ______ hereby irrevocably guarantee an
amount of ` _________________/- (Rupees _____ only) as bid security as required
to be submitted by the ‘Vendor’ as a condition for participation in the said
process of RFP.
The Bid security for which this guarantee is given is liable to be enforced/
invoked:
If the Vendor withdraws his proposal during the period of the proposal validity;
or
If the Vendor, having been notified of the acceptance of its proposal by the
Bank during the period of the validity of the proposal fails or refuses to enter into
the contract in accordance with the Terms and Conditions of the RFP or the
terms and conditions mutually agreed subsequently
We undertake to pay immediately, on demand to UCO Bank, the said amount
of Rupees _____ without any reservation, protest, demur, or recourse. The said
guarantee is liable to be invoked / enforced on the happening of the
contingencies as mentioned above and also in the RFP document and we shall
pay the amount on any Demand made by UCO Bank which shall be conclusive
and binding on us irrespective of any dispute or difference raised by the vendor.
Notwithstanding anything contained herein:
1. Our liability under this Bank guarantee shall not exceed ` _____________
(Rupees ____ only).

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2. This Bank guarantee will be valid upto ___; and
3. We are liable to pay the guarantee amount or any part thereof under this
Bank guarantee only upon service of a written claim or demand by you on or
before__________________.
In witness whereof the Bank, through the authorized officer has sets its hand and
stamp on this day of at xxxx.

Yours faithfully,
For and on behalf of
____________________________ Bank
Authorised official
(NB: This guarantee will require stamp duty as applicable and shall be signed by
the official whose signature and authority shall be verified. The signatory shall
affix his signature, name and designation).

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 Annexure – V
Format of Performance Bank Guarantee (PBG)
1. In consideration of UCO BANK, a body corporate constituted under the
Banking Companies (Acquisition & Transfer of Undertaking) Act, 1970, having
its head office at 10, BIPLABI TRILOKYA MAHARAJ SARANI (BRABOURNE ROAD),
Kolkata - 700001 (hereinafter called ―UCO BANK‖) having agreed to exempt
M/s _______ (Name of the vendor Company), a Company incorporated under
the Companies Act, 1956 having its registered office at _______ (Address of the
vendor company) (hereinafter called ― the said VENDOR) from the demand,
under the terms and conditions of UCO BANK’s purchase order / Letter of
Intent bearing no. ….dated…………………. issued to the Vendor and an
Agreement to be made between UCO BANK and the Vendor for a period of
………….. In pursuance of Request For Proposal no……………
dated…………………………… , as modified, (hereinafter called ―the said
Agreement), of security deposit for the due fulfilment by the said VENDOR of
the Terms and conditions contained in the said Agreement, on production of
a Bank Guarantee for Rs.………… (Rupees……………only).We,………………….
[indicate the name of the bank ISSUING THE BANK GUARANTEE] (hereinafter
referred to as ― the Bank) at the request of …………………………………..
[VENDOR] do hereby undertake to pay to UCO BANK an amount not
exceeding Rs……………...against any loss or damage caused to or suffered or
would be caused to or suffered by UCO BANK by reason of any breach by the
said VENDOR of any of the terms or conditions contained in the said
Agreement.
2. We …………………………………………………… [indicate the name of the bank
ISSUING THE BANK GUARANTEE] do hereby undertake to pay the amounts due
and payable under this guarantee without any demur, merely on a demand
from UCO BANK stating that the amount claimed is due by way of loss or
damage caused to or breach by the said VENDOR of any of the terms or
conditions contained in the said Agreement or by reason of the VENDOR’S
failure to perform the said Agreement. Any such demand made on the Bank
shall be conclusive as regards the amount due and payable by the Bank
under this guarantee. However, our liability under this guarantee shall be
restricted to an amount not exceeding Rs.…………………………..
3. We undertake to pay to UCO BANK any money so demanded
notwithstanding any dispute or disputes raised by the VENDOR in any suit or
proceeding pending before any court or Tribunal relating thereto our liability
under this present being absolute and unequivocal. The payment made by us
under this bond shall be a valid discharge of our liability for payment there
under and the VENDOR for payment there under and the VENDOR shall have
no claim against us for making such payment.
4. We, ……………………………………………… [indicate the name of the bank
ISSUING THE GUARANTEE] further agree that the guarantee herein contained
shall remain in full force and effect during the period that would be taken for
the performance of the said Agreement and that it shall continue to be
enforceable till all the dues of BANK under or by virtue of the said Agreement
have been fully paid and its claims satisfied or discharged or till UCO BANK

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 certifies that the terms and conditions of the said Agreement have been fully
and properly carried out by the said VENDOR and accordingly discharged this
guarantee. Unless a demand or claim under this guarantee is made on us in
writing on or before …………………………….. (Expiry of claim period), we shall
be discharged from all liabilities under this guarantee thereafter.
5. We ……………………………………… [indicate the name of bank ISSUING THE
GUARANTEE] further agree with UCO BANK that UCO BANK shall have the
fullest liberty without our consent and without affecting in any manner our
obligations hereunder to vary any of the terms and conditions of the said
Agreement or to extend time of performance by the said VENDOR from time
or to postpone for any time, or from time to time any of the powers
exercisable by UCO BANK against the said VENDOR and to forebear or
enforce any of the terms and conditions relating to the said agreement and
we shall not be relieved from our liability by reason of any variation, or
extension being granted to the said VENDOR or for any forbearance, act or
omission on the part of UCO BANK of any indulgence by UCO BANK to the
said VENDOR or by any such matter or thing whatsoever which under the law
relating to sureties would, but for this provision, have effect of so relieving us.
6. This guarantee will not be discharged due to the change in the constitution of
the Bank or the VENDOR.
7. We, ……………………………………… [indicate the name of Bank ISSUING THE
GUARANEE ] lastly undertake not to revoke this guarantee during its currency
except with the previous consent of UCO BANK in writing.
Notwithstanding anything contained herein:
a. Our liability under this Bank Guarantee shall not exceed Rs……..
(Rupees………………………………………….) only.
b. This Bank Guarantee shall be valid upto ………………………………………… and
c. We are liable to pay the guaranteed amount or any part thereof under this
Bank Guarantee only and only if you serve upon us a written claim or demand
on or before ……………………………………………(date of expiry of Guarantee
including claim period).
8. Dated the …………………… day of ……… for .............. [indicate the name of
Bank]
Yours faithfully,
For and on behalf of
___________________________ Bank
Authorised Official
Note:
1. Selected vendor should ensure that the seal and CODE No. of the signatory is put by the
bankers, before submission of the bank guarantee.
2. Bidder guarantee issued by banks located in India shall be on a Non-Judicial Stamp Paper of
requisite value as applicable to the place of execution.

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 Annexure –VI

Undertaking by the bidder

(To be included in Technical & Commercial Bid Envelope)

It is certified that the information furnished here in and as per the document
submitted is true and accurate and nothing has been concealed or tampered
with.

We have gone through all the conditions of bid and are liable to any punitive
action for furnishing false information / documents.

Dated this _____ day of ____________________ 2019

Signature

(Company Seal)
__________________

In the capacity of
Duly authorized to sign bids for and on behalf of:

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 Annexure – VII

Undertaking for non-blacklisting / non-debarment of the bidder

To,
The Deputy General Manager (DIT, BPR & BTD),
UCO Bank, Head Office – II
Department of Information Technology,
5th Floor, 3 & 4 DD Block, Sector – 1
Salt Lake, Kolkata – 700064.

Dear Sir(s),

Sub: RFP for Supply, Implementation & Maintenance of Loan Origination System
(LOS) (RFP Ref. No. DIT/BPR&BTD/OA/3365/2019-20 Date: 20/09/2019)

a) We, M/s _________________________, the undersigned, hereby confirm that

we have read and understood the eligibility criteria and fulfil the same.
b) We further confirm that all the information as per requirement of the Bank
have been included in our bid.
c) Further, we hereby undertake and agree to abide by all terms and conditions
and guidelines stipulated by the Bank. We understand that any deviation may
result in disqualification of our bid.
d) We have not been blacklisted by any Nationalized Bank/RBI/IBA or any other
Government agency/ICAI. No legal action is pending against us for any cause
in any legal jurisdiction.
e) We undertake that adequate number of resources, if required by the Bank, will
be deployed for the project to complete the assignment within stipulated
time.

(Deviation to the above if any, the Bidder must provide details of such action(s))

(1)

(2)

(Signature and the capacity of the person duly authorized to sign the bid for and
on behalf of)

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 Annexure – VIII
UNDERTAKING TO ABIDE BY ALL BY-LAWS / RULES / REGULATIONS
(TO BE EXECUTED ON NON-JUDICIAL STAMP PAPER OF REQUISITE VALUE)
To,
The Deputy General Manager (DIT, BPR & BTD),
UCO Bank, Head Office – II
Department of Information Technology,
5th Floor, 3 & 4 DD Block, Sector – 1
Salt Lake, Kolkata – 700064.

Sub: Declaration-Cum-Undertaking regarding compliance with all statutory

requirements

In consideration of UCO Bank, a body corporate, constituted under Banking

Companies (Acquisition & Transfer of Undertakings) Act, 1970 as amended from
time to time having its Head Office at 10, Biplabi Trailokya Maharaj Sarani,
Kolkata-700001 (hereinafter referred to as “Bank” which expression shall include its
successors and assigns), we, M/s…………………., having its Registered Office
at………………………, do hereby, having examined the RFP including all Annexures,
confirm and agree to comply with all Laws, Rules, Regulations, Bye-Laws,
Guidelines, Notifications etc.

We do also hereby irrevocably and unconditionally agree and undertake to save

and keep the Bank, including its respective directors, officers, and employees and
keep them harmless from and against any claim, demand, losses, liabilities or
expenses of any nature and kind whatsoever and any damage caused from and
against all suits and other actions that may be instituted taken or preferred
against the Bank by whomsoever and all losses, damages, costs, charges and
expenses arising out of non-compliance with or non-adherence to any
statutory/regulatory requirements and/or any other law for the time being in
force.

Dated this _________ day of ______________, 20 ____________ .

Place:

For M/s. …………………………….

………………………………………….

[Seal and Signature(s) of the Authorised Signatory (s)]

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 Annexure – IX
Undertaking Letter on the vendor’s letterhead for Central Minimum Wages Act &
Labour Laws

To,

The Deputy General Manager (DIT, BPR & BTD),

UCO Bank, Head Office – II,
Department of Information Technology,
5th Floor, 3 & 4 DD Block, Sector – 1
Salt Lake, Kolkata – 700064.

Sir,
Sub: RFP for Supply, Implementation & Maintenance of Loan Origination
System (LOS)
(RFP Ref. No DIT/BPR&BTD/OA/3365/2019-20 Date: 20/09/2019)

Further to our proposal dated ………………………………, in response to the Request

for Proposal (Bank’s tender No. …………………………………. hereinafter referred to
as “RFP”) issued by Bank, we hereby covenant, warrant and confirm as follows:

We hereby agree to comply with all the terms and conditions / stipulations as
contained in the RFP and the related addendums and other documents including
the changes made to the original tender documents if any, issued by the Bank.
The bidder has to ensure that the payment towards services is in consonance with
the Central Minimum Wages Act & Labour Laws. All the employees/operator
deployed by the vendor for the digitization activity must comply with
government’s rules and regulations like minimum wages act, Provident fund and
ESIC facility standard. (Proof of compliance and labour license needs to be
submitted along with the quotation).

Yours faithfully,
For……………………………..
Designation:
(Signature and seal of authorized person)
Bidder’s corporate name:

Place:

Date:

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 Annexure – X

Undertaking Letter on the vendor’s letterhead for GST Law

To,
The Deputy General Manager (DIT, BPR & BTD),
UCO Bank, Head Office – II,
Department of Information Technology,
5th Floor, 3 & 4 DD Block, Sector – 1
Salt Lake, Kolkata – 700064.

Dear Sir,

Sub: Your RFP for Supply, Implementation & Maintenance of Loan Origination
System (LOS)

Further to our proposal dated ………………………………, in response to the Request

for Proposal (Bank’s RFP Ref. No DIT/BPR&BTD/OA/3365/2019-20 Date: 20/09/2019
hereinafter referred to as “RFP”) issued by Bank, we hereby covenant, warrant
and confirm as follows:

We, the bidder M/s ……………………………, hereby agree to comply with all
applicable GST Laws including GST Acts, Rules, Regulations, Procedures, Circulars
& Instructions thereunder applicable in India from time to time and to ensure that
such compliance is done.
Yours faithfully,

For……………………………..
Designation:
(Signature and seal of authorized person)

Bidder’s corporate name:

Place:
Date:

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 Annexure –XI

Undertaking for Price Validity & Acceptance of all terms & conditions of RFP

To
The Deputy General Manager (DIT, BPR & BTD),
UCO Bank, Head Office – II,
Department of Information Technology,
5th Floor, 3 & 4 DD Block, Sector – 1
Salt Lake, Kolkata – 700064.

Dear Sir,

Sub: RFP for Supply, Implementation & Maintenance of Loan Origination System
(LOS)

We understand that Bank is not bound to accept the lowest or any bid received
and Bank may reject all or any bid. We shall keep the price valid for the entire
contract period from the date of issuance of the first Work order.

If our bid is accepted, we are responsible for the due performance as per the
scope of work and terms & conditions as per mentioned in RFP.

Yours faithfully,

For……………………………..

(Signature and seal of authorized person)

Place:

Date:

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 Annexure – XII

Undertaking for No Deviation

To
The Deputy General Manager (DIT, BPR & BTD),
UCO Bank, Head Office – II,
Department of Information Technology,
5th Floor, 3 & 4 DD Block, Sector – 1
Salt Lake, Kolkata – 700064.

Dear Sir,

Sub: RFP for Supply, Implementation & Maintenance of Loan Origination System (LOS)

Further to our proposal dated ………………………………, in response to the Request

for Proposal (Bank’s RFP Ref. No DIT/BPR&BTD/OA/3365/2019-20 Date: 20/09/2019
hereinafter referred to as “RFP”) issued by Bank, we hereby covenant, warrant
and confirm as follows:

We hereby agree to comply with all the terms and conditions / stipulations as
contained in the RFP and the related addendums and other documents including
the changes made to the original tender documents if any, issued by the Bank.
The Bank is not bound by any other extraneous matters or deviations, even if
mentioned by us elsewhere either in our proposal or any subsequent deviations
sought by us, whether orally or in writing, and the Bank’s decision not to accept
any such extraneous conditions and deviations will be final and binding on us.

Yours faithfully,

For……………………………..

Designation:

(Signature and seal of authorized person)

Bidder’s corporate name:

Place:

Date:

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 Annexure – XIII

(Letter to be submitted by the OSD on firm’s official letter head)

Original Solution/Software Developer Authorisation Form (OSDAF)
To,

Deputy General Manager (DIT, BPR & BTD)

UCO Bank, Head Office,
Department of Information Technology
5th Floor, 3&4, DD Block, Sector-I
Salt Lake, Kolkata -700064
Dear Sir,
Ref: RFP for Supply, Implementation & Maintenance of Loan Origination System (LOS)
RFP Reference No.: DIT/BPR & BTD/OA/3365/2019-20 dated: 20/09/2019
We ……………………………………………………………… (Name of the developer)
who are established and reputable developer/solution provider of
…………………………………… having factories/offices at ………,…………, ………,
…………… and …………… do hereby authorize M/s ……………………… (Name and
address of Bidder) who is the bidder submitting its bid pursuant to the Request for
Proposal issued by UCO Bank on behalf, to submit a Bid and negotiate and
conclude a contract with you for supply of Solution/Software developed by us
against the Request for Proposal received from your bank by the Bidder and we
have duly authorised the Bidder for this purpose.

We hereby extend our guarantee/ warranty and ATS as per terms and conditions
of the RFP No DIT/BPR & BTD/OA/3365/2019-20 dated: 20/09/2019 and the contract for the
Solution/Software and services offered for supply against this RFP No DIT/BPR &
BTD/OA/3365/2019-20 dated: 20/09/2019 by the above-mentioned Bidder, and hereby
undertake to perform the obligations as set out in the RFP No DIT/BPR &
BTD/OA/3365/2019-20 dated: 20/09/2019, in respect of such Solution/ Software and
services. We undertake to provide back-to-back support for
modifications/customisation and skill to the bidder for subsequent transmission of
the same to the Bank. We also undertake to provide support services during
warranty as well as ATS period if the above bidder authorised by us fails to perform
in terms of the RFP.
Yours Faithfully
Authorised Signatory

Name:
Designation:

Phone No. Fax E_mail

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 Annexure – XIV

Certificate from Chartered Accountant (signed & stamped) showing company’s

financial position in last 3 years (annual turnover, profit / loss, networth etc.)

2016-17 2017-18 2018-19

(Audited) (Audited) (Audited/Provisional)
Net Worth
Turnover
Gross Profit
Net Profit (Profit After Tax)
Summary of Financial Position and working results
Growth in Operations (%)
Growth in profitability (%)

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 Annexure- XV

Format of Pre-Bid Queries to be submitted by the Bidder(s)

(To be e-Mailed in .doc format only)

Name of the Bidder:

Name of the Contact Person of the Bidder:

Contact Number of the Contact Person:

Email id of the Contact Person:

Sl. No. RFP RFP Original Subject/Description Query

Page Clause RFP sought/Suggestions
No. No. Clause of the Bidder

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 Annexure – XVI
PRE CONTRACT INTEGRITY PACT
(To be stamped as per the Stamp Law of the Respective State)
1. Whereas UCO Bank having its registered office at UCO BANK, a body
corporate constituted under The Banking companies (Acquisition & Transfer Act
of 1970), as amended by The Banking Laws (Amendment) Act, 1985, having its
Head Office at 10, Biplabi Trailokya Maharaj Sarani , Kolkata-700001 acting
through its Department of IT, represented by Authorised Signatory hereinafter
referred to as the Buyer and the first party, proposes to select vendor to supply,
implementation and maintenance of Loan Origination System (LOS) hereinafter
referred to as Stores and / or Services.
And
M/s_____________________________ represented by_____________ Authorised
Signatory/Chief Executive Officer, (which term, unless expressly indicated by the
contract, shall be deemed to include its successors and its assignee),
hereinafter referred to as the bidder/seller and the second party, is willing to
offer/has offered the Stores and / or Services.

2. Whereas the Bidder/Seller is a private company/public company/

/partnership/registered export agency, constituted in accordance with the
relevant law in the matter and the BUYER is a Public Sector Undertaking and
registered under Companies Act 1956. Buyer and Bidder/Seller shall hereinafter
be individually referred to as ―Party or collectively as the ―parties, as the
context may require.

3. Preamble

Buyer has called for tenders under laid down organizational procedures
intending to enter into contract /s for supply / purchase / etc of
______________________________________________________________________ and
the Bidder /Seller is one amongst several bidders /Proprietary Vendor /Customer
Nominated Source/Licensor who has indicated a desire to bid/supply in such
tendering process. The Buyer values and takes primary responsibility for values
full compliance with all relevant laws of the land, rules, regulations, economic
use of resources and of fairness / transparency in its relations with its Bidder (s)
and / or Seller(s).
In order to achieve these goals, the Buyer will appoint Independent External
Monitor(s) (IEM) in consultation with Central Vigilance Commission, who will
monitor the tender process and the execution of the contract for compliance
with the principles mentioned above.
4. Commitments of the Buyer

4.1 The Buyer commits itself to take all measures necessary to prevent corruption
and fraudulent practices and to observe the following principles: -

(i) No employee of the Buyer, personally or through family members, will in

connection with the tender, or the execution of a contract demand, take a
promise for or accept, for self or third person, any material or immaterial
benefit which the person is not legally entitled to.

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 (ii) The Buyer will during the tender process treat all Bidder(s) /Seller(s) with
equity and reason. The Buyer will in particular, before and during the tender
process, provide to all Bidder (s) /Seller(s) the same information and will not
provide to any Bidders(s) /Seller(s) confidential /additional information
through which the Bidder(s) / Seller(s) could obtain an advantage in
relation to the process or the contract execution.
(iii) The Buyer will exclude from the process all known prejudiced persons.

4.2 If the Buyer obtains information on the conduct of any of its employees which
is a criminal offence under the Indian Legislation Prevention of Corruption Act
1988 as amended from time to time or if there be a substantive suspicion in this
regard, the Buyer will inform to its Chief Vigilance Officer and in addition can
initiate disciplinary action.

5. Commitments of the Bidder(s) /Seller(s):

5.1. The Bidder(s)/ Seller(s) commit itself to take necessary measures to prevent
corruption. He commits himself to observe the following principles during his
participation in the tender process and during the contract execution.

(i) The Bidder(s) /Seller(s) will not directly or through any other persons or firm,
offer promise or give to any of the Buyer’s employees involved in the
tender process or the execution of the contract or to any third person any
material or other benefit which he / she is not legally entitled to, in order to
obtain in exchange any advantage during the tendering or qualification
process or during the execution of the contract.
(ii) The Bidder(s) /Seller(s) will not enter with other Bidders / Sellers into any
undisclosed agreement or understanding, whether formal or informal. This
applies in particular to prices, specifications, certifications, subsidiary
contracts, submission or non-submission of bids or any other actions to
restrict competitiveness or to introduce cartelization in the bidding process.
(iii) The bidder(s) /Seller(s) will not commit any offence under the Indian
legislation, Prevention of Corruption Act, 1988 as amended from time to
time. Further, the Bidder(s) /Seller(s) will not use improperly, for purposes of
competition or personal gain, or pass on to others, any information or
document provided by the Buyer as part of the business relationship,
regarding plans, technical proposals and business details, including
information constrained or transmitted electronically.
(iv) The Bidder(s) /Seller(s) shall ensure compliance of the provisions of this
Integrity Pact by its sub-supplier(s) / sub-contractor(s), if any, Further, the
Bidder /Seller shall be held responsible for any violation/breach of the
provisions by its sub-supplier(s) /Sub-contractor(s).
5.2 The Bidder(s) /Seller(s) shall ensure compliance of the provisions of this Integrity
Pact by its sub-supplier(s) / sub-contractor(s), if any, Further, the Bidder /Seller
shall be held responsible for any violation /breach of the provisions by its sub-
supplier(s) /sub-contractor(s).

5.3 The Bidder(s) /Seller(s) will not instigate third persons to commit offences
outlined above or be an accessory to such offences.

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5.4 Agents / Agency Commission

The Bidder /Seller confirms and declares to the Buyer that the bidder/Seller is the
original manufacturer/authorized distributor / stockiest of original manufacturer or
Govt. Sponsored /Designated Export Agencies (applicable in case of countries
where domestic laws do not permit direct export by OEMS of the stores and /or
Services referred to in this tender / Offer / contract / Purchase Order and has not
engaged any individual or firm, whether Indian or Foreign whatsoever, to
intercede, facilitate or in any way to recommend to Buyer or any of its
functionaries, whether officially or unofficially, to the award of the tender /
contract / Purchase order to the Seller/Bidder; nor has any amount been paid,
promised or intended to be paid to any such individual or firm in respect of any
such intercession, facilitation or recommendation. The Seller / Bidder agrees that if
it is established at any time to the satisfaction of the Buyer that the present
declaration is in anyway incorrect or if at a later stage it is discovered by the Buyer
that the Seller incorrect or if at a later stage it is discovered by the Buyer that the
Seller/Bidder has engaged any such individual /firm, and paid or intended to pay
any amount, gift, reward, fees, commission or consideration to such person, party,
firm or institution, whether before or after the signing of this contract /Purchase
order, the Seller /Bidder will be liable to refund that amount to the Buyer. The Seller
will also be debarred from participating in any RFP / Tender for new projects /
program with Buyer for a minimum period of five years. The Buyer will also have a
right to consider cancellation of the Contract / Purchase order either wholly or in
part, without any entitlement of compensation to the Seller /Bidder who shall in
such event be liable to refund agents / agency commission payments to the
buyer made by the Seller /Bidder along with interest at the rate of 2% per annum
above LIBOR (London Inter Bank Offer Rate) (for foreign vendors) and Base Rate
of SBI (State Bank of India) plus 2% (for Indian vendors). The Buyer will also have the
right to recover any such amount from any contracts / Purchase order concluded
earlier or later with Buyer.
6. Previous Transgression

6.1 The Bidder /Seller declares that no previous transgressions have occurred in
the last three years from the date of signing of this Integrity Pact with any other
company in any country conforming to the anti-corruption approach or with any
other Public Sector Enterprise in India that could justify Bidder‘s /Seller‘s exclusion
from the tender process.

6.2 If the Bidder /Seller makes incorrect statement on this subject, Bidder /Seller
can be disqualified from the tender process or the contract, if already awarded,
can be terminated for such reason without any liability whatsoever on the Buyer.

7. Company Code of Conduct

Bidders /Sellers are also advised to have a company code of conduct (clearly
rejecting the use of bribes and other unethical behavior) and a compliance
program for the implementation of the code of conduct throughout the
company.

8. Sanctions for Violation

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8.1 If the Bidder(s) /Seller(s), before award or during execution has committed a
transgression through a violation of Clause 5, above or in any other form such as
to put his reliability or credibility in question, the Buyer is entitled to disqualify the
Bidder(s) /Seller (s) from the tender process or take action as per the procedure
mentioned herein below:
(i) To disqualify the Bidder /Seller with the tender process and exclusion from future
contracts.
(ii) To debar the Bidder /Seller from entering into any bid from Buyer for a period of
two years.
(iii) To immediately cancel the contract, if already signed /awarded without any
liability on the Buyer to compensate the Bidder /Seller for damages, if any.
Subject to Clause 5, any lawful payment due to the Bidder/Seller for supplies
effected till date of termination would be made in normal course.
(iv) To encash EMD /Advance Bank Guarantees / Performance Bonds / Warranty
Bonds, etc. which may have been furnished by the Bidder /Seller to the extent
of the undelivered Stores and / or Services.
8.2 If the Buyer obtains Knowledge of conduct of Bidder /Seller or of an employee
or representative or an associate of Bidder /Seller which constitutes corruption, or
if the Buyer has substantive suspicion in this regard, the Buyer will inform to its Chief
Vigilance Officer.

9. Compensation for Damages

9.1 If the Buyer has disqualified the Bidder(s) /Seller(s) from the tender process prior
to the award according to Clause 8, the Buyer is entitled to demand and recover
the damages equivalent to Earnest Money Deposit in case of open tendering.
9.2 If the Buyer has terminated the contract according to Clause 8, or if the Buyer
is entitled to terminate the contract according to Clause 8, the Buyer shall be
entitled to encash the advance bank guarantee and performance bond /
warranty bond, if furnished by the Bidder / Seller, in order to recover the
payments, already made by the Buyer for undelivered Stores and / or Services.

10. Independent External Monitor(s)

10.1 The Buyer has appointed independent External Monitors for this Integrity Pact
in consultation with the Central Vigilance Commission (Names and Addresses
of the Monitors are given in RFP).
10.2 As soon as the integrity Pact is signed, the Buyer shall provide a copy thereof,
along with a brief background of the case to the independent External
Monitors.
10.3 The Bidder(s) / Seller(s) if they deem it necessary, may furnish any information
as relevant to their bid to the Independent External Monitors.
10.4 If any complaint with regard to violation of the IP is received by the buyer in a
procurement case, the buyer shall refer the complaint to the Independent
External Monitors for their comments / enquiry.
10.5 If the Independent External Monitors need to peruse the records of the buyer
in connection with the complaint sent to them by the buyer, the buyer shall

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 make arrangement for such perusal of records by the independent External
Monitors.
10.6 The report of enquiry, if any, made by the Independent External Monitors shall
be submitted to MD & CEO, UCO Bank, Head Office at 10, Biplabi Trailokya
Maharaj Sarani , Kolkata-700001 within 2 weeks, for a final and appropriate
decision in the matter keeping in view the provision of this Integrity Pact.
10.7 The word “Monitor” would include both singular and plural.

11. Law and Place of Jurisdiction

This Integrity Pact is subject to Indian Laws, and exclusive Jurisdiction of Courts at
Kolkata, India.

12. Other Legal Actions

The actions stipulated in this Integrity Pact are without prejudice to any other legal
action that may follow in accordance with the provision of the extant law in force
relating to any civil or criminal proceedings.

13. Integrity Pact Duration.

13.1 This Integrity Pact begins when both parties have legally signed it. It expires of
order / finalization of contract.
13.2 If any claim is made/ lodged during this time, the same shall be binding and
continue to be valid despite the lapse of this Integrity Pact as specified
above, unless it is discharged / determined by MD & CEO, UCO Bank .
13.3 Should one or several provisions of this Integrity Pact turn out to be invalid, the
reminder of this Integrity Pact remains valid. In this case, the parties will strive
to come to an agreement to their original intentions.

14. Other Provisions

14.1 Changes and supplements need to be made in writing. Side agreements

have not been made.
14.2 The Bidders (s)/ Sellers (s) signing this IP shall not initiate any Legal action or
approach any court of law during the examination of any
allegations/complaint by IEM and until the IEM delivers its report.
14.3 In view of nature of this Integrity Pact, this Integrity Pact shall not be
terminated by any party and will subsist throughout its stated period.
14.4 Nothing contained in this Integrity Pact shall be deemed to assure the bidder
/ Seller of any success or otherwise in the tendering process.
16. This Integrity Pact is signed with UCO Bank exclusively and hence shall not be
treated as precedence for signing of IP with MoD or any other Organization.
17. In the event of any contradiction between the Integrity Pact and its Annexure,
the Clause in the Integrity Pact will prevail.

18. The Parties here by sign this Integrity Pact at_________on________(Seller/Bidder)

and at ___________on __________ (Buyer)

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BUYER BIDDER /SELLER

Signature: Signature:
Authorised Signatory Authorized Signatory
UCO Bank ,
Department of IT

Place: Place:
Date: Date:

Witness : Witness :

(Name & Address) (Name & Address)

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 Annexure-XVII
NON-DISCLOSURE AGREEMENT

This Non-Disclosure Agreement is entered into on this ….day of ………….., 2019

BETWEEN
UCO Bank, a body corporate, constituted under the Banking Companies
(Acquisition & Transfer of Undertakings) Act, 1970 as amended from time to time
having its Head Office at No. 10, BTM Sarani, Kolkata-700001 hereinafter referred
to as “the Bank” (which expression shall unless excluded by or repugnant to the
subject or context be deemed to mean and include its assigns, administrators and
successors) of the FIRST PART/ DISCLOSING PARTY
AND

………………………………………………………………………………………………………
…………………………………………………….. (which expression shall unless excluded
by or repugnant to the subject or context be deemed to mean and include its
assigns, administrator and successors) of the SECOND PART/ RECEIVING PARTY

(Each of Bank and the vendor is sometimes referred to herein as a “Party” and
together as the “Parties”).

WHEREAS the Vendor/Receiving Party is inter alia engaged as services provider to

supply, implement and maintain Loan Origination system as per the terms and
conditions specified in the RFP ref. no DIT/BPR & BTD/OA/3365/2019-20 dated: 20/09/2019.
The Vendor/Receiving Party would be single point of contact for this project.

WHEREAS Bank/Disclosing Party is inter alia engaged in the business of Banking;

and

WHEREAS the Parties presently desire to discuss and/or consult with each other's
business for the purposes of entering into Agreements for vendor to Supply,
Implementation & Maintenance of Loan Origination System (LOS).

WHEREAS the Parties recognize that each other’s business involves specialized and
proprietary knowledge, information, methods, processes, techniques and skills
peculiar to their security and growth and that any disclosure of such methods,
processes, skills, financial data, or other confidential and proprietary information
would substantially injure a Party’s business, impair a Party’s investments and
goodwill, and jeopardize a Party’s relationship with a Party’s clients and
customers; and

WHEREAS in the course of consultation with respect to the potential business

venture, the Parties anticipate disclosing to each other certain information of a
novel, proprietary, or confidential nature, and desire that such information be
subject to all of the terms and conditions set forth herein below;

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NOW THEREFORE the Parties hereto, in consideration of the promises and other
good and valuable consideration, agree such information shall be treated as
follows:

1. Confidential Information. “Confidential Information” shall mean and include any

information which relates to the financial and/or business operations of each
Party, including but not limited to, specifications, drawings, sketches, models,
samples, reports, forecasts, current or historical data, computer programs or
documentation and all other technical, financial or business data, information
related to each Party's customers, products, processes, financial condition,
employees, intellectual property, manufacturing techniques, experimental work,
trade secrets.

2. Use of Confidential Information. The Vendor/Receiving Party agrees not to use

the Bank/Disclosing Party’s confidential Information for any purpose other than for
the specific consultation regarding the potential business venture. Any other use
of such Confidential Information by the Receiving Party shall be made only upon
the prior written consent from an authorized representative of the Disclosing Party
which wishes to disclose such information or pursuant to subsequent agreement
between the Parties hereto.

3. Restrictions. Subject to the provisions of paragraph 4 below, the Party receiving

Confidential Information (the “Receiving Party”) shall, for contract period of
eighteen (18) months from the date of the last disclosure of Confidential
Information made under this Agreement (except for personal customer data
which shall remain confidential forever), use the same care and discretion to limit
disclosure of such Confidential Information as it uses with similar confidential
information of its own and shall not disclose, lecture upon, publish, copy, modify,
divulge either directly or indirectly, use(except as permitted above under clause
(2) or otherwise transfer the Confidential Information to any other person or entity,
including taking reasonable degree of care and steps to:

(a) restrict disclosure of Confidential Information solely to its concerned

employees, agents, advisors, consultants, contractors and /or subcontractors with
a need to know and not disclose such proprietary information to any other parties;
and

(b) advise all receiving Party’s employees with access to the Confidential
Information of the obligation to protect Confidential Information provided
hereunder and obtain from agents, advisors, contractors and/or consultants an
agreement to be so bound.

(c) use the Confidential Information provided hereunder only for purposes directly
related to the potential business venture.

4. Exclusions. The obligations imposed upon Receiving Party herein shall not apply
to information, technical data or know how, whether or not designated as
confidential, that:

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(a) is already known to the Receiving Party at the time of the disclosure without an
obligation of confidentiality;

(b) is or becomes publicly known through no unauthorized act of the Receiving

Party;

(c) is rightfully received from a third Party without restriction and without breach of
this Agreement;

(d) is independently developed by the Receiving Party without use of the other
Party’s Confidential Information and is so documented;

(e) is disclosed without similar restrictions to a third party by the Party owning the
Confidential Information;

(f) is approved for release by written authorization of the Disclosing Party; or

(g) is required to be disclosed pursuant to any applicable laws or regulations or

any order of a court or a governmental body; provided, however, that the
Receiving Party shall first have given notice to the Disclosing Party and made a
reasonable effort to obtain a protective order requiring that the Confidential
Information and/or documents so disclosed be used only for the purposes for
which the order was issued.

5. Return of Confidential Information. All Confidential Information and copies and

extracts of it shall be promptly returned by the Receiving Party to the Disclosing
Party at any time within thirty (30) days of receipt of a written request by the
Disclosing Party for the return of such Confidential Information.

6. Ownership of Information. The Receiving Party agrees that all Confidential

Information shall remain the exclusive property of the Disclosing Party and its
affiliates, successors and assigns.

7. No License Granted. Nothing contained in this Agreement shall be construed as

granting or conferring any rights by license or otherwise in any Confidential
Information disclosed to the Receiving Party or to any information, discovery or
improvement made, conceived, or acquired before or after the date of this
Agreement. No disclosure of any Confidential Information hereunder shall be
construed by the Receiving Party to be a public disclosure of such Confidential
Information for any purpose whatsoever.

8. Breach. In the event the Receiving Party discloses, disseminates or releases any
Confidential Information received from the Disclosing Party, except as
provided above, such disclosure, dissemination or release will be deemed a
material breach of this Agreement and the Disclosing Party shall have the right to
demand prompt return of all Confidential Information previously provided to the
Receiving Party and in such case, the Receiving party shall be bound to return all
information within….……..days from the date of such demand. The provisions of
this paragraph are in addition to any other legal right or remedies, the Disclosing
Party may have under the Law for the time being in force.

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9. Arbitration and Equitable Relief.

(a) Arbitration. The Parties shall endeavor to settle any dispute/difference arising
out of or relating to this Agreement through consultation and negotiation. In the
event no settlement can be reached through such negotiation and consultation,
the Parties agree that such disputes shall be referred to and finally resolved by
arbitration under the provisions of the Arbitration and Conciliation Act, 1996 and
the rules made thereunder from time to time. The arbitration shall be held in
Kolkata. The language used in the arbitral proceedings shall be English. The
arbitration proceeding shall be conducted by a panel of three arbitrators, each
party shall appoint his own arbitrator and the two appointed arbitrators shall
appoint the third arbitrator who shall act as presiding Arbitrator.

(b) Equitable Remedies. The Parties agree that in event of breach of any of the
covenants contained in this Agreement due to negligence/fault/laches of the
Receiving Party, the Disclosing party shall have, in addition to any other remedy,
the right:

i) to obtain an injunction from a court of competent jurisdiction restraining

such breach or threatened breach; and
ii) to specific performance of any such provisions of this Agreement. The
Parties further agree that no bond or other security shall be required in
obtaining such equitable relief and the Parties hereby consent to the
issuance of such injunction and to the ordering of specific performance.

(c) Legal Expenses: If any action and proceeding is brought for the enforcement
of this Agreement, or because of an alleged or actual dispute, breach, default, or
misrepresentation in connection with any of the provisions of this Agreement,
each Party will bear its own expenses, including the attorney's fees and other
costs incurred in such action.

(d) Indemnification: The Receiving Party shall indemnify the Bank and hold the
Bank harmless against any loss caused to it as a result of the non-performance or
improper performance of this Agreement by the Receiving Party, or its servants or
agents to perform any aspect of its obligations forming part of the subject matter
of this Agreement.

10. Term. This Agreement may be terminated by either Party giving Thirty (30) days'
prior written notice to the other Party; provided, however, the obligations to
protect the Confidential Information in accordance with this Agreement shall
survive for a period of 18 Months from the date of the last disclosure of
Confidential Information made under this Agreement or till the period further
extended by the Bank.

11. No Formal Business Obligations. This Agreement shall not constitute create,
give effect to or otherwise imply a joint venture, pooling arrangement,
partnership, or formal business organization of any kind, nor shall it constitute,
create, give effect to, or otherwise imply an obligation or commitment on the part
of either Party to submit a proposal or to perform a contract with the other Party

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or to refrain from entering into an agreement or negotiation with any other Party.
Nothing herein shall be construed as providing for the sharing of profits or loss
arising out of the efforts of either or both Parties. Neither Party will be liable for any
of the costs associated with the other's efforts in connection with this Agreement.
If the Parties hereto decide to enter into any licensing arrangement regarding any
Confidential Information or present or future patent claims disclosed hereunder, it
shall only be done on the basis of a separate written agreement between them.

12. General Provisions.

(a) Governing Law. This Agreement shall be governed by and construed in

accordance with the laws of India.

(b) Severability. If one or more of the provisions in this Agreement is deemed void
by law, then the remaining provisions shall remain valid and continue in full force
and effect.

(c) Successors and Assigns. This Agreement will be binding upon the successors
and/or assigns of the Parties, provided however that neither Party shall assign its
rights or duties under this Agreement without the prior written consent of the other
Party.

(d) Headings. All headings used herein are intended for reference purposes only
and shall not affect the interpretation or validity of this Agreement.

(e) Entire Agreement. This Agreement constitutes the entire agreement and
understanding of the Parties with respect to the subject matter of this Agreement.
Any amendments or modifications of this Agreement shall be in writing and
executed by a duly authorized representative of the Parties.

(f) Jurisdiction of Court: All disputes under this Non-Disclosure Agreement are
subject to the jurisdiction of Courts of Kolkata only.

(g) Two original sets of Non-Disclosure Agreement are executed and retained by
either parties, Bank and M/s Enstage Software Pvt. Limited

The Parties, by the signature of their authorized representatives appearing below,

acknowledge that they have read and understood each and every term of this
Agreement and agree to be bound by its terms and conditions.

For and on behalf of For and on behalf of

………………………… …………………………………

Signature: __________________________ Signature: __________________________

Name: _____________________________ Name:_______________________
Designation:_________________________ Designation:________________________
Date: ______________________________ Date: ______________________________

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 Annexure – XVIII
ELIGIBILITY COMPLIANCE
Sl.
Clause Documents required
No.
Certificate of Incorporation,
PAN, TAN, GSTIN Certificate and
any other tax related document
Bidder should be a limited company if applicable, along with the
(Public/Private) registered in India under copies of Memorandum of
the Companies Act, 1956/2013 for the last Association and Articles of
3 years as on RFP issuance date. Association are required to be
1
Concerns registered as MSME submitted along with the
Entrepreneur & still categorized as eligibility bid.
MSME as on RFP submission date can also Registration from DIC, KVIB,
participate in bidding process. NSIC, KVIC, DIHH, UAA or any
other body specified by Ministry
of MSME

Copy of the audited balance

sheet of the company showing
turnover of the company for the
consecutive last three financial
The Bidder should have minimum annual years (2016-17, 2017-18 & 2018-19)
turnover of Rs. 10 Crores per year during should be submitted along with
2
the last three financial years (2016-17, Cratered Accountant Certificate.
2017-18 & 2018-19). In case audited balance sheet is
not present for year 2018-19,
Chartered accountant certified
Unaudited Balance sheet should
be submitted.
Copies of the audited balance
sheets of the company showing
positive networth of the company
for last three consecutive financial
years (2016-17, 2017-18 & 2018-19)
Bidder should have maintained a positive
should be submitted along with
3 net-worth in the last three financial years
Auditor’s Certificate.
(2016-17, 2017-18 & 2018-19).
In case audited balance sheet is
not present for year 2018-19,
Chartered accountant certified
provisional Balance sheet should
be submitted

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 Undertaking / Power of Attorney
(PoA) from the OEM / OSD
mentioning a clause that OEM /
OSD will provide support services
during warranty period if the
The bidder should be an OEM / OSD or
bidder authorized by them fails to
their authorized representative in India. In
perform.
case OEM / OSD participates in the
4
tender process directly, authorized In case of an authorized
representative will not be permitted to representative, a letter of
participate in the same tender process. authorization (MAF) / OSD
Authorization Form from original
manufacturer / solution developer
must be furnished in original duly
signed & stamped (As per
Annexure – III & XIII).
Self-declaration to this effect on
Bidder should not have been black-listed
the company’s letter head
by (the Central / any of the State
should be submitted.
5 Governments or any Financial Institutions
Bidder has to submit a Declaration
in India as on date of RFP submission) any
in the format as mentioned in the
bank / institution in India.
Annexure – VII.
Documentary evidence with
The bidder should be in business of relevant copies of Purchase Order
providing similar service/ application/ along with Satisfactory Working
business rules management and decision Certificates / Completion
6 platform (for loan/credit processing) for at Certificates / Installation Reports /
least 2 years and in 2 scheduled Project Sign-Offs in the last two
commercial banks / BFSI in India as on years including names of clients
date of submission of bid. with Phone and Fax numbers, E-
Mail IDs etc.
Documentary evidence with
relevant copies of Purchase Order
The proposed application/business rules
along with Satisfactory Working
management and decision platform (for
Certificates / Completion
loan/credit processing) should be running
7 Certificates / Installation Reports /
in at least 2 scheduled commercial banks
Project Sign-Offs in the last two
/ BFSI in India as on date of submission of
years including names of clients
bid.
with Phone and Fax numbers, E-
Mail IDs etc.
Bidder should submit an Undertaking An undertaking on the letterhead
8.
regarding compliance of all Laws, of the company has to be

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 Rules, Regulations, Bye-Laws, submitted as per the format given
Guidelines, Notifications existing as on in Annexure-L.
date or to be issued from time to time by
statutory/regulatory bodies etc.
Note:-

a. Documentary Evidence for compliance to each of the eligibility criteria must

be enclosed along with the bid together with references.

b. If the declaration/any documents given by the vendor is found to be false at

later date, Bank reserves the right to disqualify the vendor or cancel the
contract.

The Bidder must comply with all above-mentioned criteria. Non-compliance of any
of the criteria will entail rejection of the offer summarily. Undertaking for subsequent
submission of any of the required document will not be entertained under any
circumstances. However, UCO BANK reserves the right to seek clarifications on the
already submitted documents. Non-compliance of any of the criteria will entail
rejection of the offer summarily. Any decision of UCO BANK in this regard shall be
final, conclusive and binding upon the bidder.

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 Annexure – XIX

Detailed Scope of Work

All the solutions sought in functional/technical specification must be provided as
end-to–end solution. The participating bidder should provide its compliance for
each of the line items mentioned in Scope of Work (Part – IV) of this RFP to be
eligible for evaluation of Commercial Bids

FUNCTIONAL REQUIRMENT
Functional Requirement for Retail, MSME and Agriculture in detail is as under (the list
of requirement is indicative, not exhaustive, as the actual requirements will be
determined during SRS/gap study phase)-
Note –
All the points marked as Customizable (C) and To be developed (D) below are to
be made available before go live within the time frame as stipulated in the RFP.
At least 75% of the requirements mentioned below should be Available (A) in the
proposed solution in order to qualify.
S. Description Available Rema
No. (A) rks (if
/Customi any)
zable (C)
/To be
develop
ed (D)
1 GENERAL REQUIREMENTS
1.1 The system should define and support loan products/
portfolios like Working capital loan, Term Loan,
overdraft, Real estate loans, Non fund based lines (LC,
BG etc.), Bills, Trade Finance solution, Lease(Finance or
operating Lease), Hire purchase, all segments like Retail,
MSME and Agriculture segment (Farm & Non-Farm
credit) etc. as per the requirement of the Bank.
1.2 System should have the ability to define, generate and
collect leads and manage external agencies and their
users like Direct Selling Agency (DSA), dealers, builders,
Bank Mitra, valuation agencies, Law Firms, verification
agencies, BCs and BFs etc. Should allow creation of user
groups under each business partner and creation of
users under each group as part of Corporate License.
1.3 System should have the ability to allocate relevant
cases to these external agencies and give controlled
access to work or give them facility to upload their

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 reports.
1.4 System should have facility to calculate commission/Fee
for DSAs, Valuer, LIEs, Lawyers and other third parties.
1.5 System should be able to receive various reports in
predefined form from authorized vendors through
internet, email, and other electronic media in a secured
manner.
1.6 Software should deliver the followings:
 Lead Origination.
 Lead Management/Database management
 Loan Origination System.
 Integration with Bank’s Core Banking System.
 End-to-end workflow management.
 Ability to define & manage different origination
channels.
 Support different loan products and loan types
/processes.
 Secured access using profile definition.
 Audit trail of data/ processes.
 Powerful structured and configurable workflow for
automatic routing of application.
 Supports multi-level loan product hierarchy.
 Support multi-tier rate structure like fixed/floating,
indexed and mixed.
 Support multi-tier lending power structure.
 Supports application processing for
individual and non-individual customers.
Non individual customers to include various
constitutions like proprietorship, partnership,
Companies, trusts, societies, Corporations, LLP,
foreign entities, local branches of foreign entities,
sovereign, SHG/JLG/FPO etc.
 User configurable parameters/ processes. New
product launch and defining/amending product
parameters to be internally enabled for Bank user.
 Configurable Risk policies. To be in built in the system
once by the vendor at the time of installation and
later to be allowed to be configured by the Bank
internally, in case of need.
 Rule based credit evaluation to provide internal
credit checking, Credit rating, credit scoring, risk
assessment, execution of power delegated and
compliance check.
 Document flow, imaging and archiving.
 Image processing abilities, including pictures taken
by webcam and other similar image forms.
 Image processing abilities so that image fed as input
is properly populated in output.
 Application details and status enquiry should be

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 possible.
 Generate letters, forms, loan legal documentation &
all desired template automatically. The generated
forms to be modifiable/ configurable from front end
by Bank only without depending on vendor.
 Interface to external/internal systems.
 E-Signature/ Digital signature enabled that can be
applied at any stage of processing.
 Possibility of enhancement with add-ons like
Analytics, third party users/ auditors/ valuers /
advocates/ stock auditors/ due diligence agencies.
 Ability to perform 3rd party Verifications, Valuations,
Field Investigations etc.
 Ability to define repayment variations like balloon,
moratorium (skip), step-up/ down in the product.
Ability to change repayment options, in case of
need.
 EMI, Non EMI / Principal Distributed and other
methods of payment supported.
 Interest and principal moratorium supported.
 Specific data entry screens designed for a given
customer type.
 Additional details like financial data for a specific
period captured for corporate customer.
 Combinations like individual/ corporate as a
borrower/ co-borrower/ guarantor or vice-versa are
supported.
 De-dupe parameter specific to customer type can
be defined.
 Document set specific to customer type can be
defined.
 KYC verification/Due diligence module.
-System should be able to capture and validate
various data for KYC norms as per RBI norms from
time to time like Customer Type, Customer Profile,
Customer Address, KYC documents etc.
 Restructured account Module along with
Configurable business rules as per policy and
approvals.
 Dashboard reporting : few specific reports that are
needed are
 Report on Pending proposals.
 Report on Pending documentation.
 Report on pending security creation
 Report on an industry, etc. any other report required
by the Bank
This list is only illustrative. Any type or number of
reports can be drawn from the system as per the
requirement of the Bank.

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1.7 Ability to generate automated e-mails / SMSs to
applicants / valuers / other agencies, users etc as per
the requirement.
System should have the ability to send Reminder Emails
and SMS to designated higher Officials of the Bank
which can be scheduled in the system as online
mode/batch mode.
The Software should store all e-mail/electronic
communications/SMS (external and internal for
recommendations, concurrence etc. electronically as
part of all loan documentations.
System should have provision to generate alerts/SMS/e-
mails from each stage – normal alerts and exceptional
alerts.
1.8 Ability to perform 3rd party Verifications, Valuations,
Field Investigations, credit bureau checks, geo-tagging
etc. with minimum human intervention etc.
1.9 Secured access using profile definition

1.10 System should keep history of each of parameters

change.
1.11 System should provide comprehensive audit trail report
on all activities performed on the system/ proposal
including modification of data by any user including
admin/system admin.
1.12 Single implementation supporting multiple portfolios

1.13 The LOS system shall have a business rules engine to

support different types of Application routing
mechanism including-
a) Sequential routing (Tasks are to be performed one
after the other in a sequence),
b) Parallel routing (Tasks can be performed in parallel by
splitting the tasks among multiple users and then
merging as single composite process instance. The
system shall support conditional merging of multiple
parallel activities i.e. Response from mandatory
parallel process stages before it can be forwarded to
next stage),
c) Rule based routing - One or another task is to be
performed, depending on predefined rules,
d) Ad-hoc routing: Changing the routing sequence by
authorized personnel. Rules can be defined on
parameters set for each product/group of products
as defined in the process flow.

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1.14 Seasonal cash flows/repayment defining capabilities.

1.15 Should store various units of land area prevailing in

various states and also to convert it to standard units like
acre, hectare, sq. ft., sq. meters, sq. yard etc.
1.16 Parameterization, historical data management,
verifying data quality, migrating data, user acceptance
testing, documentation, knowledge transfer and
support.
1.17 After fetching data from internal/external system,
system should store it and make it available for
subsequent processes/checks as and when required.
1.18 Should provide end-to-end subsidy/ margin money
processing solution and automate the process of
subsidy claim and information flow.
1.19 Should capture the company/organization details and
flag in the account in case of loans under MOU/tie-ups
(existing or future).
1.20 Should read Optical Character Recognition
(OCR)/Quick Response Code (QR Codes) in the
documents and auto-fill the relevant fields in the system
(e.g. Aadhaar, land Records etc.)
1.21 All the upgrades of the software solution should be
provided to the bank free of cost for the entire contract
period.
1.22 Comprehensive training manual with built-in “help‟
menu in system.
Define and view help against each item.

1.23 The system should provide output format to be

generated in MS Word, MS Excel, Adobe acrobat PDF,
HTML, XML etc. and any format needed in future.
Output has to be a printable format with full alignment
of text, images & tables (in A4, A3, legal, letter etc.
paper sizes)
1.24 Multilingual (English & Hindi Languages) output
templates. Moreover, proposed solution should have
feasibility to include the major regional/scheduled
language at a later date.

1.25 System should be able to handle entire loan life cycle

management i.e. complete loan origination and
processing system having automated process from lead
management till loan disbursement and post sanction
compliance.
1.26 PSR (Post sanction review) Submission and

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 management.
1.27 System should have mobile/tab solutions for field
functionality, client visits, including data & document,
pictures uploads or on website upload by third party
agency.
1.28 Automatic picking up of charges (if any) for
deviations/modifications/processing etc. for each type
of facilities/borrower.
1.29 Automatic printing of all the applicable forms and
documents as per requirement of the Bank.
1.30 Solution for improving Data quality through automated
processing & reduced manual interventions.
1.31 Generation of bank specified documents like
application forms, loan appraisal, sanction letter and
documentation with prefilled data.
1.32 Loan management system including loan origination,
complete processing including (Appraisal, sanction and
documentation), disbursement & post sanction Loan
management including review/renewal and
monitoring.

1.33 Restructured account Module along with Configurable

business rules as per policy and approvals.

1.34 Single Loan Application with suitable Annexure to

process single or multiple Facilities/ borrowers (Fund
based & Non-Fund based) as per the Bank’s
requirement.

1.35 Any number and types of facilities to be configurable.

1.36 Ability to define various masters e.g. Calendar Master,

Business Partners, Deviation reason master, Delegation
level master (Value), Product master (including pricing
etc.), Customer master (With ID details etc.), Policy
criteria master, Profession master, Company master,
Customer service master, Collateral detail master,
Interest Rate Master, Other Masters as relevant for the
software/as required by the bank,

System should support ‘Master Data Management’ of

various heads such as type of loan, geography, business
unit etc. and also version control in key masters.

There should be a facility to configure templates in the

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 system like the Call Report, Offer letter, SMS and email
alert, Survey report templates, subsidy claim template
which can be configured at the masters level in the
system.
1.37 System should be able to restrict access to data based
on user’s position/Role/combination of both in the
organization, eg. Branch employees should not be able
to access Sales data and vice versa.

1.38 System should be able to customize the screen based

on user’s hierarchy in the organization. Restricted
viewing or viewing of related fields only.

1.39 System should be able to integrate with document

imaging/processing systems and convert financial
document into excel or table format, thus facilitating
the rapid movement of applications across the
processes/ Units without the need of paper flow.
1.40 The system should be able to capture the verification of
application/ documents/ KYC with digital signature.

1.41 System should have Flexibility through extensive

Parameterization, Workflow and Configuration of Rules.
1.42 System should provide user definable rules for scoring,
de- dupe, eligibility, customer exceptions, workflow
movement, etc. using rule builder.
1.43 System should be possible to extract any or all data for
further analytical functions or for other purposes for end
users or other systems at Bank in desired format.
1.44 Solution should facilitate bulk upload of information
through batch files containing the application details.
1.45 System should be capable of supporting product
features. This may be as:
- Regular product parameters.
- Special campaign or category parameters
- Exceptions (approved through a defined process)
1.46 MIS/data input that requires interfacing with the core
Banking system/ document management system/ any
other system to retrieve/ compare/ validate existing
customer details.
1.47 Referencing on the basis of defined rules.
1.48 It should be possible to integrate with and derive data
from bank’s other systems.
1.49 System should have controlled interface with
external/internal web links/ data sources/ reference
sources for data verification/ data & information

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 feeding/ checking information.
1.50 System should be capable to capture financial data of
the customer both current and projections, as needed
e.g. Equity / capital details, Credit facility
sanctioned/availed by/ from other Banks/ institutions,
profit and loss statements, balance sheet statements,
projected cash flows, carry out comparison between
estimated and actual achieved at the time of renewal
etc.
1.51 System should have validation based on Due diligence/
compliance checks through interface.
1.52 The system should ensure field level validation in all
screens, depending on security group / level of each
user. E.g. Only relevant data may be allowed in the
field or user may be able to approve values/comments
defined by his capability level.

1.53 System should have parallel processing abilities where

at any point of time more than one user can view the
case and record their
queries/comments/inputs/approvals.

System should have capability for horizontal and vertical

processing of a loan application/task. Like loan
application is forwarded from branch to different
departments of zonal office simultaneously; those
departments can work on the loan proposal in parallel
manner and put in their comments/remarks. Concerned
department can view the entire application, but edit
the pages related to their own specified department.
1.54 Report on workflow management both for reporting as
well as to have a comment & work log of the complete
user trail.
1.55 System should have notification facility i.e. when an
application is approved by a reviewing authority and
forwarded to the next person on the workflow, ability to
send auto-notification via outlook/SMS to the receiving
personnel/ other defined users to inform on applications
awaiting actions/ progress.
1.56 Ability to automatically send notifications/SMS/E-mail of
rejections/ approvals to appropriate personnel with
predefined data and conditions.

Generation/ transmission of email alerts/ advices /SMS

at various stages of the processing.
1.57 System should able to function two way interactions
with Core Banking System where loans approved in LOS

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 can be automatically open in Core Banking without
repeat data entry.
1.58 System should have abilities to create / update
qualitative / quantitative details in the system through
rule builder and same given to specific users as per
policy.
1.59 Setting up/ managing unit cost depending upon
purpose or other definable parameters.
1.60 Should handle substitution (Assign/Reassign) due to
leave/ Emergency/Transfer/Improvement of TAT. Only
Authorized Officials should be allowed for this job.
1.61 System should have full version control along with ability
to keep old versions retrievable in case of need.
1.62 System should have start date and end date for a
particular work flow/loan products based on set
parameters.
1.63 System should have a provision to capture Sector/sub-
sector, Borrower category, Occupation code and other
BSR details as required by RBI and statutory authorities.
1.64 System should allow admin/system admin to manage
various groups, users, roles, document management
operations and define and configure various workflow
steps for each process.
1.65 System should provide facility to define and administer
different rating criteria for different industries /branches
/group of customers.
1.66 System should have facility for OCR based bank
statement analysis, GST analysis, ITR analysis, salary slip
and KYC
2 LEAD MANAGEMENT
2.1 Manual Lead Creation through front line staff.
2.2 Bulk Lead Creation through Excel sheet/XML upload.
2.3 Lead Creation through integration with Bank’s website,
Mobile apps, SMS, TAB, ATMs, KIOSK, Business
Correspondents (BC), Business Facilitator(BF), Direct
Selling Agent (DSA), online lead providers such as
psbloansin59minutes.com, BankBazar etc.
2.4 Automatic/ Manual lead assignment to users/
branches based on pre-defined logic like PIN code,
type of lead etc.
2.5 Manual Lead Assignment/Re-assignment
2.6 Lead De-duplication
2.7 Capture Detailed information of the lead
2.8 Add and modify lead details
2.9 Should process modification sanction with the same
lead number by changing status of lead before loan

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 account opening.
2.10 Attach, scan documents
2.11 Initiate leads for multiple products through single
application
2.12 Unique Lead ID generation and communication to
customers. System should enable searching based on
the Unique Lead ID or other defined parameters with
full/ partial matching. Full/partial matching option
should be configurable
2.13 Lead should be forwarded (allocated) to Sales Team/
Branch through SMS/ e-mail with unique reference
number
2.14 Below details of the lead to be captured (more can be
configured, if required)
Lead Details
Family Details
Wallet Details
Existing liabilities with same and other banks
Household details
Account Details
2.15 System should have the ability to capture details of the
source of the application with details like Relationship
manager/ Front line manager, BC, BF, Credit Managers,
product team names, branch, sourcing location etc.
2.16 Supervisor should be able to override the distribution of
the tasks to Users and reroute to other Users to speed
up Loan Application Processing.
2.17 System should have the ability to input varied loan
application scenarios (e.g. varied loan amount,
repayment terms, pricing etc.) for customer and view
the implications/ outcome of the scenarios to front
office team/ agents/ officer.
3 USER MANAGEMENT
3.1 System should provide complete user management
feature
- that allows the correct level of user to add new
users and remove users.
- that allows the correct level of user to modify the
access a user requires.
- Facility to add users to designated business unit/
branch/ processes/ roles.
- System should allow definition/modification of the
approval limits, branches and organization
structure which could be centralized or
decentralized.
- The system should include ensuring screen level
security in all screens, depending on security

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 group/ level of each user.
- System should be configurable to have more user
types/ levels to accommodate process changes/
audit or any other functional/ reporting
requirement.

4 WORKFLOW & ALLOCATION

4.1 System should have workflow which can be
configured/ parameterized depending on channel,
product, scheme, source, and any other available
fields.
4.2 The system should allocate particular application to
specific approvers. Further, there should be a queuing
system that should allocate based on pre-set logic.
Approval process can be defined as single approver or
multiple approvers.
4.3 Process of approval may have defined sequential and
parallel (like committee based approval etc.)
movements. It should be possible to have both in
workflow simultaneously.
4.4 System should provide Fast track processing feature
whereby a single user (duly designated) to process an
application from start to finish or may have limited
access to a specific task.
4.5 System should provide
- ability to define role, profile, level, branch, location
based allocation rules for each user along with
holidays.
- ability to reallocate or reassign cases from one user
to another.
4.6 System should provide multiple to & fro movement of
workflow items possible. Comprehensive Reports for
workflow.
4.7 System should provide ‘queuing feature’ which should
include the ability for escalation to higher supervising
authority in case the application has remained
pending without any activity for a specified period.
4.8 Should define Service Level Agreement (SLA) , TAT rules
for each activity in the workflow
4.9 System should have the ability to have workflows for
credit lines based on the current process of the Bank.
Interact dynamically between the rules engine and the
queuing process to move across queues based on
process results at each stage of credit processing –
Example: risk based verification process resulting in
instant approval or based on potential credit limit.
4.10 System should have provision of maker checker facility
for different activities like data entry, documents,

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 approval based on risk segment. However this may be
defined by administrator.
Some of the common steps that should be followed in
applications workflow are as follows.
 Quotations
 Quick /Detailed data entry
 Duplicate Check /Review
 Credit Scoring
 Document Process
 Credit Bureau Check (CIBIL etc.)
 Verifications Details
 Multi-level credit evaluation
 Decision Making
 Disbursement
 Monitoring
 Review renewal.
4.11 System should have the capability whereby the user
can view all previous notes exchanged and remarks
made by other users with respect to the application
under consideration and also seek clarification on the
same.
4.12 System should have the ability to allocate
automatically to each user based on role and also to a
pool/ team so that the available users can select case
to work on if needed.
4.13 System should have facility to put applications on hold
till pending actions are completed.
4.14 Application can be returned to any earlier stage in the
workflow if required.
5 APPLICATION AND DETAILED DATA ENTRY
5.1 Customer information at detailed level should be
captured. Customer’s detailed information should be
maintained. Add Borrower, Co-borrower and
Guarantor details. Loan and product details are added
with various repayment parameters. Multiple collaterals
are accepted as security
5.2 This process should allow the user to enter missing data/
modify the existing data and then re-submit the
application for further processing.
5.3 Provisions for giving Specific recommendations for any
modifications/deviations by the user/sanctioning
authority.
5.4 System should check the application data against all
the product level parameters and in case of
discrepancies, the same can be modified at this stage.
Product validations to be checked. If violated,
rectification activity performed.
5.5 Provision to add specific comments/litigations for a
particular case/lead to be provided.

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5.6 Option to reject the application/lead for ineligible
customers with appropriate justifications by the
appropriate higher authority.
5.7 Upload scanned images of signed Application form,
KYC and statement of means.
System should also have OCR facility to capture the
application data entered.
5.8 Extract the details filled in online application
automatically.
5.9 System should support error / warning / action
messages for doubtful / wrong entries during Data
Entry, Modification and Saving Stage.
5.10 System should be able to flag and alert (pop up
message) the user for missing essential information.
6 APPLICATION INPUT AND TRACKING
6.1 Should capture customer details like:
 Borrower Information
 Personal information
 Application details of Loan
a. Customer profile, constitution, address,
demographic details etc.
b. Customer KYC details,
c. Employment Details,
d. Loan details,
e. Guarantor/ Co-applicant details,
f. Customer exposure with other Banks,
g. Land Holding Details,
h. Asset & liability details
i. Existing Cultivation pattern,
j. Date of appraisal initiation
k. Registering the application details in a user defined
format
l. Borrower Master data
m. Customer Follow Up reports
n. Write Up Details
o. Financials /CMA DATA
p. Comments on crop/product
q. Facility Details
r. Pricing Details
s. Security Details
t. Standard Terms &Conditions
u. Credit Rating/scoring results
v. Ratios and calculation from rating input/output
sheets
w. Document checklist
6.2 Should generate output (on screen or print) based on
input provided for the customers to view the eligibility
for loan and other parameters by front line staff while

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 interacting with the customers.
6.3 Should provide space to provide additional
information that may be relevant in making credit
decision e.g. number of bounced instruments, failed
standing orders.
6.4 System should support Qualitative Data Extraction
(QDE), Dynamic Data Extraction (DDE) and checking of
the data for any corrections extensively so as to ensure
integrity of data.
6.5 System should have facility to validate the data being
entered with validations like mandatory/ non-
mandatory, format validations etc.
6.6 System must generate a unique loan number for every
loan application and the application enquiry should be
possible on specific keys definable parameter. The
unique loan number generated should be easy to
trace by the various users who may wish to track the
application. For example: can be queried by inputting
customer's id no, name or business registration number.
6.7 Support multiple sub-borrowers in a single loan (viz. self-
help groups).
6.8 Facility of Application tracking across the life cycle of
the loan application and across business partners.
6.9 System should be able to capture the date and time
details of application like date of receipt, date of Login
and other dates as will be defined by the Bank.
6.10 System should provide for search facilities across the
screens in various modules during various stages of
processing
7 PRODUCT CONFIGURATION
7.1 System should have following facility -
 A multi-level hierarchy for defining financials
loan product.
 Ability to attach risk policies at any these levels.
 Support for multiple interest rate type liked
fixed, index based and mixed.
 Ability to define repayment variations like EMI,
non EMI, balloon, moratorium (skip), step
up/down in the product.
 Intermittent and last balloon payment
supported.
 Interest and principal moratorium supported.
 Servicing of interest during moratorium in line
with repayment frequency supported
 Support for individual and corporate customer.
 Specific data entry screens designed for both
customer types.
 Additional details like financial data for a
specific period captured for corporate

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 customer.
 Combinations like individual as a borrower and
corporate as co-borrower/Guarantor and vice versa are supported
 De dupe parameter specific to customer type
can be defined.
 Loan products can be defined as corporate
products offering more processing flexibility.
 Document set specific to Customer type
can be defined.
7.2 System should be able to define various hierarchies:-
Defining the organization hierarchy (at least 10
levels),Define the roles performed in the organization,
Co-relating the role of employee and his area of work,
Co-relating business partners with products offered,
Define hierarchies based on type of deviation (for e.g.
Credit for exposure, Delegation of Power etc.
7.3 Should be able to check the ceiling limit as prescribed
in the loan policy for the sector in which the loan is
proposed. And it should be able to add/deduct the
available limit for the sector.
8 CUSTOMER MANAGEMENT
8.1 System must generate a unique customer id & searching based on the
defined parameters with full/ partial matching. Full/ partial matching
option to be configurable.
8.2 System should allow automatic fetching of the
customer data for an existing customer
- Customer Profile
- Exposure Details
- Group Exposure if any
- Existing Facility Details
- Limit details
- Classification detail
- Securities etc.
9 DE-DUPE & NEGATIVE DATABASES CHECK
9.1 Provision to configure rules for De-dupe at customer/
product level.
9.2 De-dupe rules to be configured for applicant as well as
asset/ collateral.
9.3 System supports phonetics as well as algorithm based
duplicate check.
9.4 Unique rule sets can be defined for individual, Business
units and corporate applicant types
9.5 System should have the ability to find if a customer is an
existing one and check for internal / external referral
lists or whether the customer is defaulter at any other
branch of our Bank
9.6 The system should have the ability to de-dupe with the
current application details like ID numbers, names or
parts thereof, telephone numbers against similar lists in
other product databases.

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9.7 System should have an option to reject the application
for customer based on the compliance check results.
9.8 Escalation Matrix pre-defined.
9.9 System should have the ability to view the existing
history, relationship of the customer with Bank.
9.10 System should able to do the de-dupe against CBS.

10 CREDIT EVALUATION/ RATING

10.1 Interface with Internal credit rating system for borrowers
10.2 Scoring parameters based assessment abilities in case
of schematic lending.
10.3 Should provide flexibility in defining credit scoring rules/
policies with different multiple combinations and base
criteria, provide on-line credit scoring processing with
auto approvals.
10.4 The product should have a scoring engine that is
capable of credit scoring across demographic and
bureau variables and handle multiple score cards
across products and segments
10.5 Should key in financial/ non-financial data and use the
same for scoring.
10.6 Generation of rating input from CMA DATA
10.7 System should have capability to interface with third
party external credit rating systems and use the same
for defining different paths of the workflow or in internal
scoring engine real time or in batches.
10.8 System should have capability to interface with multiple
credit bureaus and use the results of same in scoring.
10.9 The system should have the infrastructure to support
rule based decisions with embedded architecture
enabling such rules to be written by users using
customer level elemental data.
11 ELIGIBILITY
11.1 System should have the ability to define the customer
eligibility rules based on different parameters. Details
will be conveyed at time of SRS.
These parameters should be modifiable from time to
time as per change in Bank/Product norms from front
end only.
11.2 Should arrive at eligible loan amount for a customer
based on these rules and data entered for application.
12 ANALYSIS

12.1 Evaluation of Credit Limit, Credit Scoring and Appraisal.

12.2 System should be able to capture CMA data furnished

by the customer (either through uploading/ manual

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 entry)
12.3 System should support financial analysis based on
parameters like:-
NPV, IRR and Benefit-Cost ratio, Debt Service ratios,
sensitivity, FCFF, FCFE, or other similar tools. or any other
ratios.
12.4 System should support definition of standard formats for
financial data and statements like Balance sheet, Cash
Flow statement, P&L account, and Funds flow
statements. Definition of financial structures based key
parameters like Industry segment, customer type etc.
Structures can be defined for various financial
statements like Balance sheet, Cash Flow statement,
P&L account, Funds flow statements etc.
12.5 Excel based template/ file upload/ processing facility
to be provided.
12.6 Credit assessment based on product specific
guidelines/Requirements.
12.7 System should compare benchmark ratios based on
risk policy of the bank.
12.8 Standard analysis of financials using basic analytics,
Key financial ratios and benchmark.
12.9 System should allow defining ratios like operating profit,
margin, etc. based on formulae and data obtained in
financial statements.
12.10 System should support details like Average and
benchmark ratios.
12.11 Financial data for the customer can be derived using
excel reports/ CMA data.
12.12 Analysis of CMA Data/ Generation of projections for 2
years based on CMA Data (Audited Balance sheet)
12.13 System should capture any Number of years for which
the financial projections/ cash flow/ loan /covenants
data can be recorded & processed.
12.14 System should provide a space to provide additional
information that may be relevant in making credit
decision e.g. number of bounced instruments,
comments on TOD/excess drawls/adhoc and their
regularization, failed standing orders, window dressing
of accounts issues, Credit summation vis-à-vis sales.

System should have an analysis capability based on

transaction (e.g. excess withdrawal of cash from loan
accounts, transfer of loan funds to sister concerns,
transfer of loans to saving accounts)
12.15 The system should capture remarks (with replies) of
latest internal/ external auditors (concurrent, statutory,
stock audit, etc.), first site inspections. It should also

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 support capturing of text comments along with
capturing of remarks and irregularities pertaining to the
account in the
Bank’s monthly / quarterly monitoring reports.
12.16 Data should be uploaded for audited/ unaudited/
draft/ in-house/ projected balance sheet.
12.17 Standard analysis of financials using basic analytics
and using various methods of lending like Turnover
Method, MPBF, Cash Budget or any other assessment
methods adopted by the bank from time to time.
12.18 Based on the data uploaded, system should compute
the financial ratios as per the configuration in the
masters. The system should be able to perform
comparison of selected key ratios, financial parameters
across borrowers within the industry and against bench
marks. Ratios like debt/equity ratio, current ratio,
ICR/DSCR etc. and additionally (but not limited to)
following:
Paid up capital
Reserves and Surplus
Intangible assets
Revaluation reserve
Tangible net worth
Long-term liabilities
Capital employed
Net block
Investments
Non-current assets
Net working capital
Current assets
Current liabilities
Net sales
Other income
Net profit after tax
Depreciation
Intangible assets
Cash accruals
ROCE (Return on capital employed)
Drawing Power of the applicant, etc.

An illustrative list of ratios to be computed for financial

analysis is furnished below:
Liquidity Ratios, Profitability Ratios, Efficiency Ratios,
Leverage Ratios, Market Ratios, Capital Budgeting
Ratios, DSCR, NPV, IRR, ICR, FACR etc.
12.19 The system should support sensitivity analysis where the
user can modify the financial data to find out how the

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 change will affect certain key financial
ratios/indicators.
12.20 System should support to insert images, signatures, table
and format the template as per Bank standard formats/
Proposal complexities.
12.21 Data fetching on unhedged foreign Exposure
reference data to be analyzed.
13 PROJECT APPRAISAL

13.1 System should support Standard & customized project

appraisal tool & processes.
13.2 Building up/ importing/ assessing various financials &
business models and other appraisal requirements of
project funding.
14 DOCUMENT MANAGEMENT

14.1 Should define the documents checklist for an

application, applicant, asset etc.
14.2 Documents / reports can be uploaded at various stage
like document receipt, verification report etc in
compressed and encrypted form and should be able
to retrieve and display the same whenever required.
14.3 Should track the receipt of Documents for an
application.
14.4 Maintains separate Error list which contains documents
that are marked as error.
14.5 Should upload documents against documents
checklist/ data in different formats like jpg, jpeg, png,
pdf etc.
14.6 Should update, to inquire, archive and retrieve the
documents.
14.7 Should defer, waive the documents with approval from
competent authority based on customer request.
14.8 Should support document waiver process with an
approval flow and comments by the approving
authority.
14.9 Should allow adding new documents in existing list at
multiple stages.
14.10 Should define mandatory, non- mandatory
documents.
14.11 Should track documents stage wise.

14.12 Should mark the no of pages, date of receipt, location

of the document while receiving it.
14.13 Should have a verification of the documents by a
different user.
14.14 Should maintain scanned image of applications, forms,
appraisals, reports, cover documents, visit reports,

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 security documents etc.

14.15 Based on each product and parameter bank specific

documents/ forms to be generated automatically with
prefilled fields based on the input fields given.
15 DOCUMENT CONFIGURATION and DOCUMENT
CHECK LIST
15.1 Three Tier Document Definitions.
 Document Code – Identification of documents
should be done
 Document set code – set of various types of
documents based on type of customer, loan
product, security, Legal aspects and so on to
be uploaded/ retrieved.
 Document family – Similar type of documents to
be grouped together in a family. Branch should
be able to view the documents required easily.
15.2 Applicable document sets can be configured at
applicant, application and asset level.
15.3 Stage at which the documents are expected to be
received can be configured.
15.4 Provision should be there to make available the
automatic document checklist based on application
data according to pre-configured document set.
16 DOCUMENT RECEIPT

16.1 Documents should be received or verified at 3 levels.

These are applicant level, asset level and application
level.
16.2 Depending on the stages, documents can be received
till post disbursement.
16.3 Provision to upload scanned images of documents
available at multiple stages.
16.4 Should waive a certain document.

16.5 Should defer a certain document to a future date /

stage.
16.6 Provision to verify/ upload received documents.
16.7 Documents configured to be received post
disbursement are tracked through email/ SMS alerts
17 DOCUMENT VERIFICATION
17.1 All KYC documents can be E-verified after they are
received by the designated officer.
17.2 Multiple types of verification should be supported viz.: -
Field Investigation, Office Verification, Residence
Verification, Personal Interview and Organization
Verification

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17.3 Multiple instances of a single verification type
17.4 Assigning verification requests to Internal and External
users
17.5 Verification is a 3 step process
- Initiate Verification
- Perform Verification
- Accept Verifications
17.6 Should re-initiate verification if required
17.7 System should also support third party verification
(report update etc.)
17.8 Should define Escalation matrix/ Queue Management
17.9 Should interface with external agencies/ authorities for
documents verification.
17.10 Auto assignment to empanelled Advocates and
Engineers for Legal scrutiny report and Engineer
valuation.
17.11 Provision for reports to be uploaded by the
empanelled advocates and engineers directly through
an interface exclusive for this purpose.
17.12 Documents can be marked as satisfactory/Non-
satisfactory.
17.13 Flagging of pending documents account wise and
follow up.
18 FEES & CHARGES
18.1 System should have a facility to define different fees,
charges and taxes as per guidelines, which are to be
collected for a credit product type and customer type.
18.2 Should collect fees and charges based on the
checklist of generated charges partially or fully.
18.3 Apart from system identified fees, provision to add for
additional fee type should be there.
18.4 Should waive or defer a charge after the approval of
competent authority.
18.5 Should integrate the facility for collection of fees for
external agencies like DSA, Business Correspondents,
CIBIL etc.
18.6 Should integrate with banks collection system (existing
or proposed)
18.7 Offer letter to have detailed fee and charge
calculation which can be directly debited to Core
banking on triggers.
19 DEVIATION MANAGEMENT
19.1 System should define deviation based on rules for
pricing, demographics and other parameters.
19.2 Generation of deviations automatically by the system
and allocation to designated authority for approval.

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19.3 Maker Checker process for deviation approval.
19.4 Facility to add certain user deviations based on the
discretion of the user/ competent authority.
19.5 Should support following deviations
 Multi-Level Deviations.
 System defined deviations triggered based on
the configuration
 Additional manual deviations
 Role based deviation approval
19.6 Ability to define credit deviation matrix for a hierarchy
of reviewers and approvers, credit committee, or a
hierarchy of credit committees
19.7 The System should have capability for Setting up of
Score Card, Deviation logic by Business users and any
changes made should be effective from date of
modification. Historical records of Score card and
Deviation along with user audit trail be available for
future reference
20 USER WORKSPACE
20.1 System should allow user to see all application he has
to work on in a single view.
20.2 System should allow user to prioritize his work by being
able to filter cases based on certain parameters like
application id, first name, last name, product etc.
20.3 User should also be able to view cases in a pool and
request to attend the case to start working on same
with approval of allocating authority.

20.4 Supervisor user should be able to view records of his

subordinates and be able to take actions on same.

21 COLLATERAL MANAGEMENT
21.1 Should generate unique collateral ID for the asset/
collateral. In case of extension, if any, existing collateral
ID number to be captured for subsequent applications.
21.2 System should define different collaterals and attributes
in the systems which have to be captured for a
collateral.
21.3 System should capture collaterals for an application.
21.4 System should generate technical and legal valuation
for a collateral and allocate it to a user or agency and
capture the valuation details.
21.5 Workflow based valuation process - Initiate valuation
request, Valuation report details, Accept valuation and
Attach collateral.

Multiple instances of a single valuation request can be

generated.

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21.6 System should calculate eligibility based on collateral
value and Net Present Value (NPV).
21.7 System have facility to upload, display and print
valuation documents/legal reports into the system.
21.8 System should have Ability to configure single/ multiple
collateral at application level.
21.9 Collateral processes like entry, valuation and
attachment should be supported as workflow activities.

22 VERIFICATION MANAGEMENT
22.1 Should generate different verifications for customer
based on his application and evaluation process. List of
verification processes shall be provided at the time of
SRS.
22.2 Allocate verifications like phone, income, personal,
address etc. to user/ agencies, if there are third party
or internal validators.
22.3 Should initiate and do field investigations.
22.4 Should capture details and documents related to each
verification.
23 TERMS & CONDITION MANAGEMENT
23.1 Facility T&C list has to be automatically selected on the
basis of facility type selection.
23.2 Provision should be there for bringing in any changes/
amendments by the users/ approval authorities.
23.3 Borrower standard T&C be selected on the basis of
borrower type.
24 CREDIT APPROVAL
24.1 Multi-level approval based on sanction limits.
24.2 Should define the sanctioning authority based on loan
size, product, deviation etc. Should have a multi-level
sanctioning matrix and automatic routing of the case
based on that.
24.3 The system should aid credit decision making based on
the proposal evaluation analysis and credit risk rating. It
should facilitate users/reviewers in understanding
assessments through electronic case files.
24.4 System should allow authorized personnel to override
system credit approval or rejection recommendations
but with an audit trail that can be tracked.
24.5 The system should have the capability to route the
case for committee approval in case of higher loan
amounts where multiple officers can approve the loan
as specified in the committee.
24.6 Multiple committee members can be defined along
with veto and non-veto members.

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24.7 Provision to define committees like approval
committee, pricing committee etc.
24.8 Automatic approval / rejection based on decisions
taken.
24.9 System should generate Credit Appraisal report in a
printable and/or screen readable form.
24.10 System should provide for definition of the minimum
requirements for one to qualify for a credit facility
generally and within each stage.
24.11 System should allow reviewing personnel to view
defined sets of information/ comments on each credit
request.
24.12 Should view the application data in a summarized form
to take credit action.
24.13 Ratification process for decisions taken is supported.
24.14 Should generate Sanction tickets and term sheets for
Customers/ Bank with mandatory fields and T&C.
25 COVENANT MANAGEMENT SYSTEM
25.1 Should view/ input financials & non-financial covenants
based on pre-defined rules.
25.2 Periodic monitoring (with manual intervention) of
covenants.
25.3 Report generation on compliance/ non- compliance.
26 REVIEW/ RENEWAL
26.1 Capture data on future date of review or renewal for
each loan at the time of loan origination based on set
rules or manual entry.
26.2 System should allow timely review/renewal of
application as per the above processes.
26.3 System should provide previous approvals / rejections in
the system history.
26.4 For existing loans, system should fetch the data from
CBS and generate alert for review/ renewal/ DPN due
date etc. and alert to be sent to branch/ customer
through email and to Branch Manager through SMS on
daily basis.

27 EXCEPTION HANDLING
27.1 System should add certain actions/conditions if the
application is not fully up to the mark for approval like
addition of co-borrower, collateral etc.
27.2 System should be able to re-routing the case to an
appropriate officer in case of any changes or
amendments to be made.
27.3 System should automatically reroute the case in case
of any data change based on which the approval was

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 done.
27.4 System should allow to reject the application with
reason. The system should allow review of rejected
applications through a screen that includes the reason
for rejection.
27.5 System should have facility to bifurcate Loan
requirements into various purposes including Insurance
amount wherever applicable.
27.6 System should allow to review rejected applications for
reopening in special cases by authorized user.
27.7 Facility to recommend an application if it is not in users
approving authority.
27.8 System should facilitate archival of rejected
applications for de-dup purposes.
27.9 Once an application for credit is closed, it should not
be possible to change the data.
27.10 System should have a mechanism that cancels/rejects
an application with justification if it is pending for more
than a specified number of days after follow-up for
missing documents/information. This should be done
after certain number of reminders to the users.
27.11 System should have override options whereby an
earlier rejection or cancellation can be revoked and
the application be brought back into the mainstream
for positive closure.
28 OFFER LETTER & LOAN DOCUMENTS
28.1 Generate pre-printed offer letter & Loan Documents for
customer.
28.2 Should capture the acceptance by the customer.
28.3 Allow printing of approval/ rejection letter in desired
format.
28.4 Should view the status of applications under process
Stage wise, branch wise and user wise.
28.5 System should support generation of sanction advice
as per the format/requirement of the Bank which shall
be shared at the time of SRS.
28.6 Customer correspondence, including reminder letters,
etc. automatically generated by the system in
accordance with defined parameters.
28.7 The system should handle and generate documents
like but not limited to:
Loan Sanction Letter
Loan Rejection Letter
Loan Related Agreements/documents
Security document
All other document forms

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 (Format/template of each document should be
flexible and admin user can add or modify the
document as per bank’s requirement.)
28.8 There should be a facility to configure templates in the
system like Offer letter, SMS & email alert, Survey report,
Various Vendor reports, Inspection reports etc. which
can be configured at the masters level in the system.
29 APPRAISAL NOTE and LIMIT MANAGEMENT
29.1 System to have the capability to show a snap shot view
on a click of the entire appraisal on a single click
29.2 Should print the appraisal sheet for offline study of the
appraisal
29.3 Limit management
System should have push / pull abilities for customer
limit positions to / from CBS.
Interchangeability from funded to non-funded & vice-
versa.
Multiple levels of sub limits.
29.4 Loan Amortization schedule
30 DISBURSEMENT
30.1 Should generate a disbursement request/ voucher/
forms based on facility type.
30.2 Should generate pre disbursement compliance sheet/
certificate
30.3 Disbursement release and Disbursement approval
30.4 If any loan application is approved from a higher
authority, then there should be a provision to take
disbursement permission from the concerned authority
in the system.
30.5 Support for Partial Disbursement/ full disbursement/
disbursement in stages as per sanction terms and
conditions.
30.6 Principal and interest repayment on partially disbursed
amounts
30.7 Should enter disbursement details like beneficiary,
mode of disbursement etc.
30.8 Have maker checker process for disbursement
approval.
30.9 Facility to update disbursement details once the
disbursement has been done, if needed.
30.10 Facility to update details of asset created if any, like
machine details, project details etc. and make it
available to use afterward.
30.11 Facility to do multi tranche disbursement for loans.
31 POST SANCTION FOLLOW UP

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31.1 The System should have a separate dash board system
where branch user or controlling offices can view or
track the post sanction details, depending upon the
configuration of parameters set up, as per the Bank’s
policy. The functional requirement of the post sanction
module will be as follows.
31.2 This should enable the Bank to manage the customer
profiles to whom the loans have been disbursed. The
customer records are to be obtained from LOS &
Finacle database. Integration with Finacle to this
extent, to be carried out. The monitoring system should
have the following functions:
9. Customer Information: System should have ability to
display the customer’s fund and non-fund-based
exposures details.
10. Co-Obligant and Guarantor: System should provide
the view of the list of co-obligants and guarantors
associated with the loan.
11. Guarantee Cover: Guarantee Cover page display
the lists of all the guarantee cover (CGFMU for Mudra
loan, CGTMSE for all types of MSME loans, Credit
Guarantee for Standup India Loan, CEGFSE meant
for loans extended to Scheduled Castes, etc.),
provided to secure the loan.
12. Subsidy: Subsidy page allows you to manage various
financial grants by the government or public bodies
like CLCSS (Credit Linked Capital Subsidy Scheme),
NABARD, NHB(National Horticultural Board) and TUFS
(Technology Up gradation Fund Scheme, PMEGP
etc.,
13. Consortium/Multiple Banking: Details of the
Consortium of banks/Multiple Banking along with
fund based and non- fund-based exposures to be
provided.
14. External Rating: Periodic updation of the External
Rating of the customer to be provided.
15. Department Observations: Provision for entering
observations of various departments and authorities
on the loan to be made available. This will enable to
view the observations posted by various
departments/authorities in a single location and the
same should be available during review/renewal of
the facilities.
16. Security: Details of the securities (primary and
collateral) provided to the loans along with
first/second/pari-passu charge to be made available

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 and security coverage of the loans also to be made
available. Pending for creation of charge with
various statutory authorities like CERSAI, MCA,
Registrar Office, Transport Authorities etc., also to be
made available. Further, the details of the legal
report, vetting report, valuation date, Fair Market
Value, realizable value, Distress Sale value etc, should
be captured.
11. Restructuring of the Loans: Provision should be
available for restructuring of the existing accounts
and sanctioning of the restructuring of the loans to
be supported.
12. Insurance Details: The system should be able to
capture details of the insurance available against
charged securities (both Primary as well as
Collateral). This helps the branches to renew the
validity of the Insurance on time to safeguard the
bank’s interest when need arises. Insurance details
such as insurance company name, policy number
and date, renewal date, insured property address
name of borrowable account, limits under which
insurance is made, amount of insurance, period of
insurance, hypothecation clause etc. Alerts are to be
given before the date of expiry of insurance along
with generation of letter to be sent to customer and
also for renewal to the Insurance Company
concerned.
31.3 The system should have provision to submit the project
completion reports, stage-wise disbursal of term loan
etc., of a customer with respect to the loan. The
workflow is enabled upon successful completion of the
document.
 Project Completion Certificate
 Stage wise disbursement of term Loans
 Post Sanction Inspection Report/ end use monitoring
31.4 The controlling offices should be provided with options
to monitor and follow–up actions for rectifications.
31.5 Document Details:
The system should be able to store the details on the
legal documents that are executed. Details such as
document name, date of document, vetted date,
expiry date and the authority who vetted the
document to be provided. Valuation details like name
of valuer, date of valuation, Fair market value,
realizable value and distress value.
31.6 System should have the facility wherein legal

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 documents created for any loan application can be
uploaded into LOS post approval of loan application.
Thereafter, it can be sent to higher authority like ZO/HO
for vetting. Post vetting, higher authority can send it
back with confirmation for disbursement or ask for
rectification of specified document, if any. System
should allow this interactive communication between
different hierarchies and upload of documents at any
stage of processing.
32 NOTIFICATION MANAGEMENT
32.1 Facility to provide real time notification of case as per
configuration of the Bank
32.2 Alert to be given by the system after the sanction for
registration, cancellation or modification of charges at
external agencies.
32.3 Should automatically send notifications of rejections/
approvals to appropriate personnel/customers with
predefined data and conditions.
32.4 When an application is approved and forwarded to
the next person on the workflow, it should send auto-
notification via email/SMS to the receiving personnel/
other defined users to inform on applications awaiting
actions/ progress.
32.5 System should have the ability to send SMS alerts to the
customer on Vital information related to Processing of
Loan as well as offering of other facility.
32.6 Should automatically notify or alert when the loan is
disbursed.
32.7 Should define templates for SMS, email, letters for
notifications based on existing templates of the Bank.
33 PRODUCT MANAGEMENT
33.1 Should define new portfolios, products, schemes based
on the current/proposed offering of the Bank.
33.2 Should define pricing(fixed, floating) with different
frequencies like yearly, monthly etc. along with ability
to set up rules for risk based pricing.
33.4 Calculation of interest sacrifice/ surplus, in case interest
rate is changed due to certain reasons.
33.5 Should define different calculation methods,
repayments methods, repayment variations like step
up, step down etc.
33.6 Should restrict the availability of the product location
wise.
33.7 Should copy and configure new product internally
without vendor support.
33.8 System must have capability for pricing to be based on
the tenor of the loan. The system should give capability

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 for longer tenors to have higher pricing.
33.9 In the event that a customer already has an existing
loan, the system must have capability to settle the
existing loan and generate a new loan application,
with a consolidated balance of the new and old loan.
This can be done manually.
33.10 Capability for balance transfers In the event that a
customer has an existing loan with another institution,
the system must allow for input of this information at
origination. This will allow for this information to be
reviewed at verification.
33.11 Full Ad-hoc Limit Management System where
temporary limits can be processed in the system.
33.12 There should be risk weightage and automatic loan
interest setting as per CIBIL score of the entity.
33.13 System should have capability for adding, modifying,
suspending, revoking products as and when required
without hampering processing of existing applications.
Historical records of products along with user audit trail
be available for future reference.
34 RULE BUILDER
34.1 Facility to define rules based on different parameters
required for loan processing. Rules could be related to
de- dupe, scoring, eligibility, deviations, sanctioning
powers etc. or other rules like risk based pricing.
34.2 System should have flexibility to add new rules based
on calculations, criteria .There must be rules that
decide on minimum requirements including and not
limited to age, income/ balances / employer category
/ scores obtained etc.
35 FINACLE and THIRD PARTY INTEGRATION
35.1 Should support tie ups with vendors, Institutions,
Organizations etc.

Configure APIs/any other mode for connecting to third

party portals hosted by GOI/RBI/NABARD/ any other
govt. or non-govt. dept. or agency etc.
35.2 The proposed software should be able to pick up
Interest Rate, various master data, Reference Codes
from Core Banking Software (Finacle) for regular
processing of Loan applications
35.3 Post account opening, proposed software should be
able to create Security Records (SRM creation in
Finacle).
35.4 System should have the ability to view the match
details and compare the matched parameters to be
sure that the customer match is exact and then map

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 them against same customer id.
35.5 System should have provision to validate and use user
input Cust Id (Existing Cust Id) to open the Loan
account in Core Banking System. However for new
customers, system should create a new cust id and
open the account using the new cust id.
35.6 System should be able to integrate seamlessly with
Banks Core Banking System (CBS).
35.7 Interfacing with other external/internal systems,
including but not limited to Core Banking solution, Risk
Rating Models, Scoring Models, CIBIL, UIDAI, IT Website,
MCA website/data, EC, CRILC, Market Reports, CERSAI,
ECGC, Defaulter list, DGFT, Sub registrar office websites
(to verify land documents) and any other
website/portal which would help in validation of data
provided by customer.
35.8 System should check the depository/RBI Fraud
Depository and show that the account/ entity are
shown as Red Flag Account (RFA)/ not from other
Banks.
35.9 Auto checking of CERSAI from the portal for loans in
which CERSAI registration is mandatory. Auto
upload/bulk upload of the data on CERSAI portal for
approved loan applications.
35.10 Digital signature should be enabled for the corporate
entity and auto updation of registration of charges on
the site of MCA.
35.11 User credentials to be linked to internal CBS/other
systems as required by the Bank.
36 REPORTS/ MIS & DASHBOARDS
36.1 Provide standard reports which are printable in PDF
and exportable to Word or Excel or other data analysis
formats.
36.2 Allows report configuration by allowing customizing
report parameters.
36.3 System should generate reports like:-
Application received
Applications approved
Application declined
Sourcing Performance
Turnaround Time (TAT) Reports
SLA reports
Applications pending
Disbursement of Applications
Pending documents Application
Pending verification
Pre Finalized Company Rating Report
Final Company Rating Report

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 Interim Industry Rating Report
Final Industry Rating Report
Company Financials Report
Score Mismatch Report
Risk Rating Reference Report
Industry Benchmark Report
Company Comparison Report
Case Status Report
User Access Rights Report
Audit Report
Executive Summary Report
User Login Logout Report
Periodically reports in PDF/ MS Word/ MS excel/ HTML
etc.
36.4 Report should be available for follow up with prospect
clients on Offer letter issued and not acknowledged
with details like Relationship Manager name, Prospect
client details, Product, Date of application, date of
issuance of offer letter and days pending for
acknowledgement.
36.5 Report should be available from the system on the
proposals approved but not accepted by the
customer.
36.6 The LOS system should support the generation of
statistical and management reports like Number of
proposals assigned, Number of proposals completed,
Time taken to complete each proposal, Process History
Report, User Performance Report, Average proposal
Time Report, MIS reports as decided by the Bank from
time to time.
36.7 The Software should support definition of new
customized reports based on existing data and other
calculated logic.
36.8 MIS should be available through system like branch
wise exposure, industry wise exposure etc.
36.9 Report on pending documents after disbursement:
System should provide report on daily basis
automatically as well as through user invocation for all
the documents pending from customer proposal wise.
Specific Documents received /Pending should be a
part of account opening process
36.10 System should generate a report which gives the
category wise application received, approved,
pending during particular period.
36.11 System should provide Vendor wise detail report for
ascertaining TAT and quality of work performed by the
Vendor, BC and others.

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36.12 Exception reports/ Deviation Reports to be available to
Authorized users only
36.13 The solution should have ability to generate various MIS
reports as per regulatory / statutory guidelines /
requirements. Vendor to arrange for necessary
customizations wherever required during the contract
period free of cost.
36.14 The system should have the capability of report
generation on compliance/ non-compliance.
36.15 The system should have the capability to generate
report for Periodic monitoring (with manual
intervention) of covenants.
36.16 System should have Irregularity & Compliance Based
reporting.
36.17 System should have the ability to classify applications
stored according to their status e.g. Approved,
declined, cancelled, under review, closed (definable
frequency for reports).
36.18 Online MIS and inquiries should include but not be
limited to productivity MIS per processor type, per loan
type, limits type, Operational MIS, Demographic MIS,
Credit scoring MIS, path traversed by an application –
workflow activities done with date, time, main
comments and processor details etc.
36.19 Should define operational dashboard parameters,
presentation style, levels, products, etc.
36.20 Should have provision for graphical representation of
account details including history transactions of
customer/ bank statement analysis.
36.21 Should generate any type of report as desired by the
Bank from time to time.
36.22 Executive Dashboard on Document Turn Around Time
(TAT) overdue, Application Tracking, Other Alerts
(Contract overdue, Expired date, Surveyor, Appraiser.)
36.23 Support for online access of reports/dashboards as per
the requirement of the Bank.
36.24 System should have the ability to track the Staff with
whom and for how long the customer's application is
pending. Date and Time associated with TAT should be
non-editable.
36.25 System should have capability to display turnaround
time for approval for each approved application. TAT
for each process should be defined during set up of
Process flow.
36.26 System should have TAT monitoring in hours and
minutes.
36.27 Ability to time stamp for each activity from end-to-end
for Turnaround Time (TAT) calculation.

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36.28 System should provide a robust MIS support by way of
Dashboard with certain in built reports. These reports
would inter alia cover extraction of data for various
internal, external MIS and regulatory purposes including
Transaction Monitoring activities. The dashboard has to
be multi-level both at front end and back end viz: (1)
Corporate Level/Group level information; and (2)
Branch/ Regional Office/head office level information
for the Bank users/ Administrators. The reports can be
generated for different domain like universal, Region
specific and frequency for generating these reports
should be as per Banks requirement.
36.29 System should have provision for a reporting Tool to
develop various Reports, letters, MIS data etc. as may
be required from time to time by the Bank. The tool
should be configurable by Users for developing adhoc
reports also.
36.30 System should have provision to route applications
forward or backward (as per flow) depending on its
conditions. In case the application is sent back to
requestor, system should recalculate TAT.
37 AGRICULTURE SEGMENT (Specific Requirements)
37.1 Solution to have workflow & application suitable for all
type of loan ranging from simple loan like Crop loan,
Gold Loan to complicated loans like Agro processing
Commercial loans etc.
37.2 The system should define and support loan
products/portfolios like
3.1 Farm Credit:-
a. Kisan Credit Card (KCC)/ Seasonal agricultural
(Short and long duration) loan to individual
farmers/SHGs/JLGs/ FPOs.
b. Agricultural term loans (Allied Agri activities,
Dairy, Poultry, Beekeeping, Tractors, Machinery,
Land Development, Second Hand Tractors etc.)
to individual farmers/SHGs/JLGs/FPOs.
c. Advances for Three/Four wheeler.
d. Agriculture Produce Pledge Loan / Financing
against warehouse receipt.
e. Dealers of Agriculture Inputs.
f. Farm Building and Structures.
g. Interest/capital Subsidy Loan.
h. Conversion of short duration term loan to loan
duration term loan.
i. System should have the provision to capture the
required information related to claiming of crop

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 insurance against the KCC/agricultural loan.
j. SHG / JLG/FPC financing and delivery of Interest
subvention and subsidies
k. Scheme for Loan against Gold Ornaments /
Jewellery.
3.2 Agriculture Infrastructure Schemes
a. Financing of Construction of Storage facilities
(warehouse, market yards godown and silos)
including cold storage units/ cold storage chains
designed to store agriculture produce/products
irrespective of location with or without tie up with
FCI/PUNGRAIN etc.
b. Financing of Plant Tissue culture and agri-
biotechnology , seed production, production of
bio-pesticides, bio –fertilizer, and vermi
composting
3.3 Agri-allied and ancillary Activities
i. Food and Agro Processing and other product
that Bank may launch in future.
ii. Agri-clinic and agri business to agri graduates.
iii. Customer Service units for farmers.
iv. Loans to MFIs.
v. Loans to Co-operative Societies of farmers.
vi. Loans to PACS/FSS/LAMPS.
vii. Dairy Loan
viii. Poultry Loan and various other allied activities
ix. Financing against warehouse receipt
A. Social infrastructure for schools, health care,
drinking water and sanitation.
B. Individual renewal energy loans i.e solar based
power generators, biomass based power
generation, wind mills, micro hydel energy, Non-
conventional energy, public utilities.
C. Loans to
a. SHG/ JLGs provided directly by Bank to individual
living below a particular income level in rural and
urban areas.
b. Govt. agency for slum clearance.
c. Housing projects for weaker sections
Any other loan scheme as per the requirement of the
Bank would be required to be brought into LOS.
37.3 System should upload information through batch as
well as online mode containing the application details.
37.4 Land record retrieval in LOS from various state govt.
portal/agencies. Mutation charge on land record
uploading on government portal with data and

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 attachments.
37.5 Integration of crop loan with PMFBY portal
37.6 SHG loan processing and able to collect/ retrieve/
process individual member details and loan disbursal to
individual members’ bank account.
37.7 Provision to store purity of gold (in carats) and its
weight to calculate eligibility amount in case of Gold
Loans.
37.8 System should be capable of capture, store and
process Loan applications based on State wise/District
wise/ Crop wise/ Irrigation facility wise/ and any other
definable parameter wise Scale of Finance as per
RBI/NABARD guidelines on yearly basis.
38 MSME SEGMENT (Specific Requirements)
38.1 Should define various kinds of loan schemes like trader,
small business loan, mudra, loan to professional/self-
employed, commercial vehicle, doctor loan, loan
against stocks & book debts, CA loan, GCC, udyog
bandhu, all types of government sponsored schemes
etc as per the currently available Bank schemes and
any scheme that is brought in future. Details shall be
shared during SRS.
38.2 Integration of Government sponsored scheme MSME
accounts with relevant portal
38.3 Types of facilities like PMEGP/ PMMY/ NEEDS/ Start Up/
Stand Up/ Proposals through Udhayami Mitra Portal to
be configurable.
38.4 System should be capable of capturing, storing and
processing Loan applications based on state
wise/District wise.
38.5 System should have provision to capture vital data
(including Financial Documents Type of Organization,
Business registration number, Place of incorporation,
Number of years in business Equity Structure, Ownership
structure, Contact Information, Directors & Key
Management, Business operations etc.) as required for
Non Individual Customers, Risk rating and MIS
38.6 System should able to update comprehensive stock
statement, book debts, tangible and intangible
securities for calculating initial working capital limit,
drawing power, loan limits etc.
38.7 System should cover ECGC, CGTMSE, CGFMU and all
types of guarantee Cover.
38.8 Should allow the borrower to provide the data of more
than one GST registrations.

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38.9 Should provide a detailed MCA report of Companies in
order to equip the Bank with the information to better
assess the proposal of the borrower.
38.10 Should provide Bank a gateway to fetch Land records
like Non-encumbrance Certificate (NEC).
38.11 Sales Team/ Branch should complete Data Entry in LOS
and submit the file to SME Hubs.
39 RETAIL SEGMENT (Specific Requirements)
39.1 System should be capable of capturing, storing and
processing Loan applications based on state
wise/District wise/ and any other definable parameter
wise as per RBI/NHB guidelines on yearly basis.
39.2 The system should define and support loan portfolios
like Housing loans, Vehicle loans, Mortgage backed
loans, Consumer durable loans, Personal loans,
Education loans, Reverse Mortgage Loans, Commercial
Vehicle Loans, Small Business Loans classified under
Retail Credit, Rent Receivable Loans, Loan Against
Gold Jewellery/Gold Coins, Microfinance, Hire
purchase, Lease, KVP, NSC, LIC, Gold Bond. etc.
39.3 Interface/ Integration with Vidyalakshmi portal for
capturing of fields in the application for educational
loan in LOS. Loan scheme has to be decided as per
our bank norms.
39.4 Should be able to do Subsidy administration - PMAY,
Education loan and other capital subsidies/interest
subsidies
39.5 Subsidy related fields for Home Loan & Education Loan
39.6 Integration of LOS with PSBloanin59minutes portal for
receiving any variety of loan scheme into the system.
39.7 Integration with respective state RTOs online platform
for lien creation/termination of charge on vehicle(s) for
the vehicle loan(s) sanctioned.
39.8 Application workflow should support Insurance
coverage. Right From calculation of premium, member
form, tagging of loan accounts new/existing, Premium
calculation to reporting of information through MIS.

Technical Requirnment:

S. No. Requirements Available (Y/N)

1 The selected vendor should host the solution at Bank's
premise/ advised premise in High Availability mode,
Bank’s internet site along with DR and a minimum
uptime time of 99.50 %.

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2 The architecture should have the ability to increase
the number of concurrent instances to keep the
application and database server parameters below
70% utilization (CPU and Memory)
3 The product should support SSO (Single Sign On)
for all modules of Loan Origination System (LOS) with
Finacle. The product should be able to interface with
the core Banking system Finacle and able to pull/push
data from/to Finacle
4 Solution is platform agnostic – not dependent on a
particular hardware setup.
5 Solution is capable and being offered in such a
manner that includes installation either as a single
instance or multi instance depending on Bank’s
requirements.
6 The proposed solution should be capable of
handling multi-currency, multi-product LOS
administration and services. Product can be
implemented on a Centralized/ localized and/ or
a Hub and spoke model implementation. The
solution needs to have an inbuilt feature of
assigning/ reassigning tasks even across various
branches/zones.
7 Workflow based design for various applications and
transaction originations & management.
8 Supports real time replication of data from
production site to DR site and permit manual and
automatic shift of the application to the DR site.
9 Application supports database and OS level
clustering.
10 Application should be light weight that is easily
accessible even in branches with low bandwidth
availability.
11 The selected vendor has to deploy the application in
the Production, DR and Training and
Development/UAT environments.
12 Product can be customized for different jurisdictions
as per the local Regulations as well as client needs.
13 The product should offer maximum flexibility in User
administration for all the modules while making
available all the required user control tools at the
hands of the Bank users. The solution should support

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 super administration for the Bank as a whole as well as
local administrators and user controls at Head/
Regional/ branch level.
14 The vendor should provide necessary changes in the
LOS to meet the regulatory/statutory
guidelines/requirement free of cost to the Bank during
the contract period.
15 The vendor shall do proactive monitoring and do
capacity planning well in advance at regular intervals
and advise the Bank on software/hardware upgrades.
16 Adequate staging procedures for supporting staging
and availability of system 24*7*365.
17 Test environments should be 50% to production
environment in terms of data, whereas application
wise test environment should be replica of
production environment.
18 Integrity of data to be maintained at 100% of
time.
19 Encryption to be used for data traveling between
LOS and other interfacing applications.
20 LOS should comply with the IT Security Policy, Cyber
Security Policy and IT Policy of the Bank.
21 The Service Provider shall create adequate controls
ensuring that, when exception or abnormal
conditions occur, resulting errors do not allow users
to bypass security checks or obtain core dumps.
22 Client account, transaction data or any sensitive
information is encrypted when in transit.
23 System provides comprehensive audit trail and audit
logs features to monitor activity of all
programs/functions/processes and data files etc.
and as per Bank’s Policy and/or requirements. Audit
logs should contain logs for all users including admin
users.
24 Segregation of duties is permitted (e.g. segregated
function between system and application
administration). Should allow multi-level admins i.e.
system, functional etc. with modular approach in
every kind.
25 Ability to define groups so that access can be
categorized.

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26 All modules in the system are fully integrated and
provide online processing for Mobile/Web channels,
real time updates and batch processing for offline
processing like KCC in camp mode.
27 Provide support to standard messaging protocols for
interfacing.
28 The system should have the ability to rollback a
transaction to a particular stage and restart, if
required.
29 Interface able to handle exceptions (e.g. will output
to log files, retries) when unsuccessful. Able to
handle continual processing or gracefully
terminated.
30 The application should support various web servers
and web server should scale to future Bank
requirements.
31 Provide support for store-and-forward mechanism in
case of a communication breakdown.
32 Transaction screens should display system
information including Processing Date, Current Time,
Current User and other necessary information.
33 Daily activity reports are provided to highlight all the
transactions being processed during the day.
34 Recording of Unsuccessful attempts to log-in to the
system.
35 System to provide session log files. The user should
be able to analyze the information (e.g., account
id, session time etc.).
36 System should provide tracking of the client’s IP &
Network Interface address.
37 Support for integration with standard report writers
to generate user defined reports.
38 The application software should be Platform
independent wrt OS, third party tools etc.
39 The Vendor should provide perpetual Corporate
License of the software(s) to the Bank having no
limitation based on No of the Users, No. of the
Branches, Nature, Location and Type of Branches
etc.
40 System should have the capability to interface with
Credit Bureau and other External systems, Credit
Scoring System, Document Management System,

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 Risk Management System, SMS and Email System,
CERSAI System, Other systems of the bank to
capture Customer details, existing Liabilities,
Defaulters, Mortgaged property, Negative
Database etc. The vendor has required APIs for the
desired interfacing.
41 Facility to interface with any Negative database of
Customers, Property, Vendor, Sourcing Agency
(external database if available) etc.
42 Proposed Software is to be integrated with Core
Banking Solution i.e. Finacle Ver 7.X (running in
Oracle DB) for fetching Customer and other Data
required for processing, Online account Opening
and other referral work. The Bank is in the process of
migrating to Finacle Ver. 10.X and hence the
proposed software should have capability to be
integrated with both the versions of Finacle
mentioned above. No additional charge will be
payable by the Bank for migrating to Finacle Ver.
10.X and normal course of business should not be
affected.
43 The LOS system architecture must be scalable and
shall support increasing number of users and
concurrent processing
44 System should be able to access and use Customer
and other information from Core Banking System
during Loan processing. Accounts are to be opened
in Core Banking System Finacle Ver. 7.0.25/10.X
45 System software and required hardware for
supporting the required present/future volume to be
mentioned as part of the technical requirement. It
can be given with the current concurrency of 1900
and annual increase of up to 15-20% for next 5
years. Volume of loan applications processed per
day can be taken as 2500 on average day. Sizing of
storage should be computed accordingly which
can be sustained for the entire contract period.
46 The Application software should have capability of
being integrated with other Customer Sourcing
channels like Internet, Mobile (Android + iOS),
Tablets and other devices. Further the application
should be accessible through other devices like

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 Mobile, internet etc. for Loan processing / Approval
by Bank’s Officials on the move
47 System should provide separate Admin Modules for
System and User Admin functionalities.
48 Documents to be stored page wise and be
retrieved page wise so that bandwidth usage is
minimized
49 System should be capable of validating data at
entry as well as during "Save" level.
50 Facility to upload and attach scanned images of
documents with the application in compressed and
encrypted form. The different users in the workflow
can view the images.
51 All integration should be in STP mode with/without
minimum intervention from user and leveraging
existing platform
52 Application should work satisfactorily with low
bandwidth (32 kbps VSAT/64 Kbps lease line)
53 Application should be compatible with any Web
Browser like, Internet Explorer 8.0 and above/ Mozilla
Fire Fox/ Google Chrome etc.
54 System integration testing will be followed by user
acceptance testing, plan for which has to be
submitted by the vendor to the Bank. The UAT
includes Functional tests, Resilience tests, Benchmark
Comparisons, Operational tests, Load tests etc. Bank
staff/ third Party Vendor designated by the Bank will
carry out the functional testing. This staff/ third party
vendor will need necessary training for the purpose
and should be provided by the Vendor. Vendor
should carry out other testing like resiliency/
benchmarking/ load etc. Vendor should submit result
log for all testing to the Bank.
55 Computer Security audit/Information Security Audit
of LOS and its associated software applications may
be conducted by the Bank or any auditor appointed
by the Bank.
The vendor shall conduct or help the Bank in
conducting source code audit/review of the
provided solution without any added cost to Bank.
The successful bidder has to remedy all
discrepancies observed in the audit findings at no

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 additional cost to the Bank.
56 Change Request for configuring/creating additional
parameters, amending/creating workflows,
adding/modifying product parameters in any of the
segment, etc. will be part of the support scope at no
additional cost. Further, the version upgrades for the
proposed solution should be provided to the bank
free of cost in the contract period.
57 The system should have the tool/facility to
create/customize/configure/modify any report,
document, page, form, workflow, loan parameter,
loan scheme, loan product, loan amount
computation methodology etc. by the technical
team of the Bank itself without depending on the
selected bidder.
58 DOCUMENTATION
The following minimum documentation (hard copy
and soft copy) on any proposed software
components must be made available in English:
1. General functional description
2. Set up and installation guide
3. User guide including: -
a. Screen layouts
b. Report layouts
c. Transaction processing rules
d. Operation authorization descriptions
e. Error correction procedure descriptions
4. Error tracking and defect resolution documentation
process
5. System administrator guide including: -
a. Data base administration guide
b. Data backup guide
c. System security and access guide
d. System audit trail guide
e. Glossary of terms
f. Necessary training for version upgrades / system
maintenance
g. Changes in usage of the system in case of major
upgrades
h. Detailed SRS (System Requirement
Specifications) Document
6. High Level Architecture Document.
7. Techno – Functional Risks and Mitigation Document
8. Functionality Traceability matrix
9. High Level Design Document
10. Test Plans

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 11. Comprehensive Test Cases Document (Unit,
Integration and UAT Test Cases tested)
12. Deployment Plan Document
13. Content Management Guide
14. Change Management Methodology Document
15. Security Guide
16. User Management Guide
17. Release Notes
18. BCP Guide
59 Development of a separate mobile application for
sourcing leads (lead management) from Direct Selling
Agent (DSA), HLC (Home Loan Counsellor), BC
(Business Correspondent), staff, etc.
60 Development of a separate portal from which
customers should be able to manage their loan
applications/proposals viz. apply for loans, upload
documents, check application status, etc.
61 Bidder will be required to provide root cause analysis
for all performance and availability problems that
occur. Formal root cause analysis to be delivered
within 5 days of problem occurrence, including-
a. Explanation of the root cause
b. Actions taken to resolve the problem
c. Action plan to prevent recurrence, with project
plan/tasks required and timing for each major
milestone of the correction effort, and identification
of Bank‘s responsibilities in the correction process.
62 Undertake and assist the bank official the following
server administrator activities (indicative):
a. Solution software Re-installation in the event of
system crash/failures
b. Configuring file systems, volumes and apportioning
disk space.
c. Ensure proper configuration of server parameters.
d. Periodic system performance tuning.
e. Addition, deletion, re-configuration of devices,
additional users etc.
f. Implementing security patches on servers at all
levels.
g. Security management - Configuring account
policy, access rights, password control as per Bank’s
security policy.
h. Ensure all critical services are running properly on
the servers. Schedule and optimize these services.
i. Maintain lists of all system files, root directories and
volumes.
j. Performance tuning of servers and other

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 equipments
k. Monitoring access logs and application logs
l. Purging of temporary Files, logs in accordance with
Bank’s policies
m. Data backup and restoration.
n. Applying service packs, hot fixes and security
rollouts.
o. Troubleshooting Problems etc.
p. Regular submission of various reports for all activities
undertaken at periodicities, formats and activities etc.
as decided by and at the discretion of Bank
63 Undertake with and assist the bank official the
following server administrator activities (indicative):
a. Configure Backup for automatic backup of
Application and Data.
b. Recovery of Data in case of necessity etc.
c. Regular submission of various reports for all activities
undertaken at periodicities, formats and activities etc.
as decided by and at the discretion of Bank
64 Monitoring and confirming the DR replication and
performing DR Drill:
a. Ensuring that the application maintains the RPO
and RTO as per Bank’s requirements.
b. Performing switchover and switchback operations
for DR drills as per the Bank’s requirements.
c. Coordinating with bank for creating infrastructure
for Disaster Recovery and Business Continuity
Management as per Bank policies.
65 All professional services of the vendor required for
complete installation, commissioning and
maintenance of the solution shall be included in the
scope of work.
66 Solution must integrate with the Bank's existing
network and security solutions.
67 The SI will be responsible for notification of new
versions / releases of the LOS software and supervise
their implementation in mutually agreed deadlines.
68 The LOS software service must be conducted in a
manner not compromising the security and integrity
of Bank's data and not compromising the quality of
operation of branches and administrative offices,
particularly the services rendered to customers.
70 The Bidder will be providing End User Training as
mentioned in Scope of work of RFP
71 The bidder will be providing Technical and
operational training as mentioned in Scope of work of
RFP

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72 The bidder will be providing solution along with all the
requirement (non-exhaustive) as mentioned in “Part-
IV Scope of work” of RFP mentioned above for Retail,
MSME and Agriculture Module.
The major responsibilities as specified above are indicative only and are not
exhaustive in any manner.

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 Annexure – XX
COMPLIANCE SHEET

DECLARATION

We hereby undertake and agree to abide by all the terms and conditions
stipulated by the Bank in the RFP Ref No. DIT/BPR & BTD/OA/3365/2019-20 Date:
20/09/2019 including all annexures, addendum, corrigendum and amendments, if
any. We certify that the services offered shall be in conformity with the terms &
conditions and Scope of Work stipulated in the said RFP.

We also confirm that payment to the engaged employees shall be made in

consonance with the Minimum Wages Act in vogue and their duty hours will also
be as per applicable labour laws of country.

Authorized Signatory:
Seal
Date:
Place:

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 Annexure – XXI (i)

Format of Masked Commercial for RFP for Supply, Implementation & Maintenance
of Loan Origination System (LOS)
All Cost mentioned shall be quoted in Indian Rupees Only(₹).

Sl. No Item Description Total cost GST

exclusive rate
of (%)
Taxes/GST
1 Software Cost
1.1 Cost of Solution (LOS) with one year warranty XXXX
1.2 Implementation cost (including installation, XXXX
configuration, customization, Integration, testing,
Acceptance, etc. of LOS)
Total (A)= 1.1+1.2 XXXX

2 End User Training cost

2.1 Total Cost of End User Training 180 persons (B) XXXX

3 Technical and Operations Training cost

3.1 Total Cost of Technical and Operations Training 20 XXXX
persons (C)

4 ATS Charges
4.1 ATS Cost of LOS for 2ndYear XXXX
4.2 ATS Cost of LOS for 3 Year
rd XXXX
4.3 ATS Cost of LOS for 4th Year XXXX
4.4 ATS Cost of LOS for 5th Year XXXX
Total cost of ATS (D) = 4.1+4.2+4.3+4.4 XXXX

5 Facility Management Resource Charges

5.1 Facility Management resource Charges for 1st year XXXX
5.2 Facility Management resource Charges for 2nd year XXXX
5.3 Facility Management resource Charges for 3rd year XXXX
5.4 Facility Management resource Charges for 4th year XXXX
5.5 Facility Management resource Charges for 5th year XXXX

Cost of Licenses

Sl Description DC DR UAT Total GST rate

no (%)

6.1 License cost for XXXX XXXX XXXX XXXX

Server (operating
System)

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6.2 Licenses cost for XXXX XXXX XXXX XXXX
Database

6.3 License cost for XXXX XXXX XXXX XXXX

Middleware

6.4 License cost for any XXXX XXXX XXXX XXXX

other software (if
any) required for
complete setup.

6.5 Total Cost of ATS for XXXX XXXX XXXX XXXX

total project
duration.

TOTAL (F) XXXX XXXX XXXX XXXX

Hardware cost
Sl. No. Description Total GST rate
Amount (%)
7.1 Cost of Hardware (Sizing to be provided separately)- XXXX
For Data Centre (DC) with 3 year warranty
7.2 Cost of Hardware (Sizing to be provided separately)- XXXX
For Data Recovery (DR) Centre with 3 year warranty
7.3 Cost of Hardware (Sizing to be provided separately)- XXXX
For UAT with 3 year warranty
7.4 Cost of installation and configuration of DC set up XXXX
7.5 Cost of installation and configuration of DR set up XXXX
7.6 Cost of installation and configuration of UAT set up XXXX
7.7 AMC cost for 4th Year XXXX
7.8 AMC cost for 5th Year XXXX
TOTAL (G) XXXX

Total cost of Ownership (A+B+C+D+E+F+G) ₹ XXXX

(in Figures)

Total cost of Ownership (A+B+C+D+E+F+G) Rupees ____________________________ Only.

(in Words)

We confirm that:-
1. All prices should be quoted in INR only.

2. The calculation for arriving at TCO is properly mentioned in the appropriate

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 columns and we also confirm that the above mentioned rates are accurate. In
case of any anomalies in the calculation for arriving at TCO the Bank will have
the right to correct the same and it will be binding upon our company.

3. If the cost for any line item is indicated as zero or blank then Bank may assume
that the said item is provided to the bank without any cost. All cost is quoted in
INR only.

4. Bank has discretion to keep any of the line item mentioned above as optional
as per Bank’s requirement.

5. We have ensured that the price information is filled in the Commercial Offer at
appropriate column without any typographical or arithmetic errors. All fields
have been filled in correctly.

6. Lowest Bidder (L1) will be determined on the basis of Total Cost of Ownership
(TCO) for 05 years.

7. In case of any discrepancy between figures & words, the amount in words shall
prevail.

8. We have not added or modified any clauses/ statements/ recordings/

declarations in the commercial offer, which is conditional and/or qualified or
subjected to suggestions.

9. We have not added or modified any clauses/ statements/ recordings/

declarations in the commercial offer, which contain any deviation in terms &
conditions or any specification.

10. We have understood that in case of non-adherence to any of the above, our
offer will be summarily rejected.

11. Please note that any Commercial Offer which is conditional and/ or qualified
or subjected to suggestions will also be summarily rejected. This offer shall not
contain any deviation in terms & condition or any specifications, if so such offer
will be summarily rejected.

We hereby agree to abide by all the terms and conditions mentioned in the
Bank’s RFP dated XX.XX.2019 and subsequent pre-bid and amendments.

Company Seal Authorized Signatory

Date Name & Designation:

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 Annexure – XXI (ii)

Format of Commercial for RFP for Supply, Implementation & Maintenance of Loan
Origination System (LOS)
All Cost mentioned shall be quoted in Indian Rupees Only(₹).

Sl. No Item Description Total cost GST

exclusive rate
of (%)
Taxes/GST
1 Software Cost
1.1 Cost of Solution (LOS) with one year warranty
1.2 Implementation cost (including installation,
configuration, customization,Integration, testing,
Acceptance, etc. of LOS)
Total (A)= 1.1+1.2

2 End User Training cost

2.1 Total Cost of End User Training 180 persons (B)

3 Technical and Operations Training cost

3.1 Total Cost of Technical and Operations Training 20
persons (C)

4 ATS Charges
4.1 ATS Cost of LOS for 2ndYear
4.2 ATS Cost of LOS for 3 Year
rd

4.3 ATS Cost of LOS for 4th Year

4.4 ATS Cost of LOS for 5th Year
Total cost of ATS (D) = 4.1+4.2+4.3+4.4

5 Facility Management Resource Charges

5.1 Facility Management resource Charges for 1st year
5.2 Facility Management resource Charges for 2nd year
5.3 Facility Management resource Charges for 3rd year
5.4 Facility Management resource Charges for 4th year
5.5 Facility Management resource Charges for 5th year
Total cost of FM resource for 5 years (E)
5.6
=(5.1+5.2+5.3+5.4+5.5)

Cost of Licenses

Sl Description DC DR UAT Total GST rate

no (%)
License cost for
6.1
Server (operating
System)

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 Licenses cost for
6.2
Database
License cost for
6.3
Middleware
License cost for any
6.4
other software (if
any) required for
complete setup.
Total Cost of ATS for
6.5
total project
duration.
TOTAL (F)

Hardware cost
Sl. No. Description Total GST rate
Amount (%)
7.1 Cost of Hardware (Sizing to be provided separately)-
For Data Centre (DC) with 3 year warranty
7.2 Cost of Hardware (Sizing to be provided separately)-
For Data Recovery (DR) Centre with 3 year warranty
7.3 Cost of Hardware (Sizing to be provided separately)-
For UAT with 3 year warranty
7.4 Cost of installation and configuration of DC set up
7.5 Cost of installation and configuration of DR set up
7.6 Cost of installation and configuration of UAT set up
7.7 AMC cost for 4th Year
7.8 AMC cost for 5th Year
TOTAL (G)

Total cost of Ownership (A+B+C+D+E+F+G) ₹ ____________________

(in Figures)

Total cost of Ownership (A+B+C+D+E+F+G) Rupees ____________________________

Only.
(in Words)

We confirm that:-
1. All prices should be quoted in INR only.

2. The calculation for arriving at TCO is properly mentioned in the appropriate

columns and we also confirm that the above mentioned rates are accurate. In
case of any anomalies in the calculation for arriving at TCO the Bank will have
the right to correct the same and it will be binding upon our company.

3. If the cost for any line item is indicated as zero or blank then Bank may assume

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 that the said item is provided to the bank without any cost. All cost is quoted in
INR only.

4. Bank has discretion to keep any of the line item mentioned above as optional
as per Bank’s requirement.

5. We have ensured that the price information is filled in the Commercial Offer at
appropriate column without any typographical or arithmetic errors. All fields
have been filled in correctly.

6. Lowest Bidder (L1) will be determined on the basis of Total Cost of Ownership
(TCO) for 05 years.

7. In case of any discrepancy between figures & words, the amount in words shall
prevail.

8. We have not added or modified any clauses/ statements/ recordings/

declarations in the commercial offer, which is conditional and/or qualified or
subjected to suggestions.

9. We have not added or modified any clauses/ statements/ recordings/

declarations in the commercial offer, which contain any deviation in terms &
conditions or any specification.

10. We have understood that in case of non-adherence to any of the above, our
offer will be summarily rejected.

11. Please note that any Commercial Offer which is conditional and/ or qualified
or subjected to suggestions will also be summarily rejected. This offer shall not
contain any deviation in terms & condition or any specifications, if so such offer
will be summarily rejected.

We hereby agree to abide by all the terms and conditions mentioned in the
Bank’s RFP dated 20.09.2019 and subsequent pre-bid and amendments.

Company Seal Authorized Signatory

Date Name & Designation:

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 Annexure –XXI(iii)
Technical Bills of Material

Specification of Licenses

Sl Description Specification (Make, Model, Version etc. as applicable)

no
DC DR UAT
Operating System
1
Database
2
Middleware
3
Any other software
4
(if any) required for
complete setup.

Hardware cost
Sl. No. Description Detailed Description
1 Hardware For Data Centre Make
(DC) Model
RAM
Storage
Processor
Others (if any)

2 Hardware For Data Make

Recovery (DR) Centre Model
RAM
Storage
Processor
Others (if any)

3 Hardware For UAT Make

Model
RAM
Storage
Processor
Others (if any)

4 Storage Make
Model
Capacity
Type
Others (if any)

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 Annexure –XXII
PROFORMA FOR DEED OF INDEMNITY
(To be stamped in accordance with the stamp act)

1. In consideration of UCO BANK, a body corporate constituted under the

Banking Companies (Acquisition & Transfer of Undertaking) Act, 1970, having its
head office at 10 BIPLABI TRILOKYA MAHARAJ SARANI (BRABOURNE
ROAD),Kolkata-700001 (hereinafter called “UCO BANK”) having agreed to exempt
M/s ____________(Name of the consultant Company) a Company incorporated
under the Companies Act, 1956 having its registered office at______ (Address of
the vendor company) (hereinafter called “the said VENDOR”) from the demand,
under the terms and conditions of UCO BANK’s purchase order/ Letter of Intent
bearing no. ….dated…………………. issued to the Vendor and an Agreement to
be made between UCO BANK and the Vendor for a period of
_________________________. In pursuance of Request For Proposal No
_______________dated_________________ , as modified, (hereinafter called “the said
Agreement”), of security deposit for the due fulfilment by the said VENDOR of the
Terms and conditions contained in the said Agreement, on production of a Bank
Guarantee for Rs__________________ (Rupees___________________________________
Only).
We, ________________[indicate the name of the bank ISSUING THE BANK
GUARANTEE] (hereinafter referred to as “the Bank”) at the request of
…………………. [VENDOR] do hereby undertake to pay to UCO BANK an amount
not exceeding Rs……………...against any loss or damage caused to or suffered or
would be caused to or suffered by UCO BANK by reason of any breach by the said
VENDOR of any of the terms or conditions contained in the said Agreement.
2. We ____________ [indicate the name of the bank ISSUING THE BANK GUARANTEE]
do hereby undertake to pay the amounts due and payable under this guarantee
without any demur, merely on a demand from UCO BANK stating that the amount
claimed is due by way of loss or damage caused to or breach by the said
VENDOR of any of the terms or conditions contained in the said Agreement or by
reason of the VENDOR’S failure to perform the said Agreement. Any such demand
made on the Bank shall be conclusive as regards the amount due and payable by
the Bank under this guarantee. However, our liability under this guarantee shall be
restricted to an amount not exceeding Rs______________.
3. We undertake to pay to UCO BANK any money so demanded notwithstanding
any dispute or disputes raised by the VENDOR in any suit or proceeding pending
before any court or Tribunal relating thereto our liability under this present being
absolute and unequivocal.
The payment as made by us under this bond shall be a valid discharge of our
liability for payment there under and the VENDOR for payment there under and
the VENDOR shall have no claim against us for making such payment.
4. We, _____________ [indicate the name of the bank ISSUING THE GUARANTEE]
further agree that the guarantee herein contained shall remain in full force and

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effect during the period that would be taken for the performance of the said
Agreement and that it shall continue to be enforceable till all the dues of BANK
under or by virtue of the said Agreement have been fully paid and its claims
satisfied or discharged or till UCO BANK certifies that the terms and conditions of
the said Agreement have been fully and properly carried out by the said VENDOR
and accordingly discharged this guarantee. Unless a demand or claim under this
guarantee is made on us in writing on or before________ (Expiry of claim period),
we shall be discharged from all liabilities under this guarantee thereafter.
5. We ________________ [indicate the name of bank ISSUING THE GUARANTEE ]
further agree with UCO BANK that UCO BANK shall have the fullest liberty without
our consent and without affecting in any manner our obligations hereunder to
vary any of the terms and conditions of the said Agreement or to extend time of
performance by the said VENDOR from time or to postpone for any time, or from
time to time any of the powers exercisable by UCO BANK against the said VENDOR
and to forebear or enforce any of the terms and conditions relating to the said
agreement and we shall not be relieved from our liability by reason of any
variation, or extension being granted to the said VENDOR or for any forbearance,
act or omission on the part of UCO BANK of any indulgence by UCO BANK to the
said VENDOR or by any such matter or thing whatsoever which under the law
relating to sureties would, but for this provision, have effect of so relieving us.
6. This guarantee will not be discharged due to the change in the constitution of
the Bank or the VENDOR.
7. We, ________________[indicate the name of Bank ISSUING THE GUARANTEE] lastly
undertake not to revoke this guarantee during its currency except with the
previous consent of UCO BANK in writing.
Notwithstanding anything contained herein:
i) Our liability under this Bank Guarantee shall not exceed Rs____________.
(Rupees_________________________________) only.
ii) This Bank Guarantee shall be valid upto _______________________ and
iii) We are liable to pay the guaranteed amount or any part thereof under this
Bank Guarantee only and only if you serve upon us a written claim or demand on
or before _________________(date of expiry of Guarantee including claim period).
8. Dated the ___________day of ________ for________ [indicate the name of Bank]
Yours’ faithfully,
For and on behalf of
____________________________ Bank
Authorised Official
Note:
1. Selected bidder should ensure that the seal and Code No. of the signatory is put
by the bankers, before submission of the bank guarantee.
2. Bidder guarantee issued by banks located in India shall be on a Non-Judicial
Stamp Paper of requisite value as applicable to the place of execution.

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