IP

r o m d
f e
2 0 22 oham
1, M Th
r i l 2 end u
p H 17 rsda
d a y, A .9 by 2.1 y,
6.2 Ap
4
hurs 6.25 54 ril
.9
T 2.1 by 21, 2
17 He 022
nd
Autocomplete Common Mistakes Mo from
ha IP
me
d
Market: ar_SA
July, 2021

Introduction
In our recent quality review, it came to our attention that many analysts have been
doing many mistakes that we consider now to be common issues in your market.

Please take time to review this document as it will help you improve your quality.

If anything is unclear or you need further support, please don’t hesitate to contact us
on our mapping portal https://homeworker.custhelp.com and we will get back to you
ASAP.

Th IP
o m
u
17 rsda 2 fr med
2.1 y, 2 a
6.2 Ap 1 , 20 Moh
54 ril l 2 nd
.9
by 21, 2 A pri y He
, b
He 022
nd r s day 54.9
Mo from u
Th 2.16.
2
ha IP
me 17
d

This material contains information that is proprietary and confidential to TELUS International. It cannot be shared with third parties without TELUS
International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 IP
r o m d
2 f me
Task Information: , 202 Moha
21 nd Th
- Task type: rilAC u
A by H Relevance
p e 17 rsda
y ,
a 4.9 2.1 y,
- Query:
u rsd .25‫ينبع‬ 6.2 Ap
54 ril
Th 2.16 .9
by 21, 2
- Viewport
17 status: Stale He 022
nd
- Market: ar_SA Mo from
ha IP
me
d
Result information

Comment In this task many analysts rated “Excellent or Bad” but the correct rating
P
Th Should Be “Good or Acceptable” because this suggestion directly matches theom I
u
17 rsda 2 fr med
2.1 query string. However, it should be demoted to Good or Acceptable due to, its 2 a
6.2 y, Ap 1 20 Moh
54 ril from user location and having closer prominent suggestions. Please
distance l 2 nd
.9
by 21, 2 A pri y He review
end 022Locality
sectionH8.1.4. Suggestions and Prominence Match of s ay, 4.9 b
Autocomplete
d
r 5
Mo from T hu .16.2
Guidelines. ham IP 172
ed

This material contains information that is proprietary and confidential to TELUS International. It cannot be shared with third parties without TELUS
International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 IP
r o m d
2 f me
Task Information: , 202 Moha
21 nd Th
- Task type: rilAC u
A by H Relevance
p e 17 rsda
y ,
a 4.9 2.1 y,
- Query:
u rsd .25‫ابها‬ 6.2 Ap
54 ril
Th 2.16 .9
by 21, 2
- Viewport
17 status: Fresh He 022
nd
- Market: ar_SA Mo from
ha IP
me
d
Result information

Th Comment In this task many analysts rated “Excellent or Bad” but the correct rating o m
IP
us
17 rShould
d Be “Good or Acceptable” because this suggestion matches the query 2 fr med
2.1 y, a 2 a
6.2 Ap 1 , 20 Moh
string
54 but 2 nd
.9 il 21is not as prominent as other possible suggestions for the user. l Please
r
by ,2 A pri y He
review section
He 022 8.1.4. Locality Suggestions and Prominence Match
nd s day, 4of.9 b
r 5
Autocomplete Mo fGuidelines.
rom u
Th 2.16.
2
ha IP
me 17
d

This material contains information that is proprietary and confidential to TELUS International. It cannot be shared with third parties without TELUS
International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 IP
r o m d
2 f me
Task Information: , 202 Moha
21 nd Th
- Task type: rilAC u
A by H Relevance
p e 17 rsda
y ,
a 4.9 2.1 y,
- Query:
u rsd .25‫ابها‬ 6.2 Ap
54 ril
Th 2.16 .9
by 21, 2
- Viewport
17 status: Fresh He 022
nd
- Market: ar_SA Mo from
ha IP
me
d
Result information

Comment In this task many analysts rated “Acceptable” but the correct rating
Th IP
Should Be “Bad” because this suggestion does not match the query string and has
o m
u
17 rsda 2 fr med
2.1 y, 2 a
6low
.25 prominence.
Ap Please review section 8.1.4. Locality Suggestions and21, 20d Moh
4.9 ril 2 l
pri y He
n
Prominence
by 1, 2 Match of Autocomplete Guidelines. y, A b
He 022
nd f r u r sda 254.9
Mo om
ha IP Th 2.16.
me 17
d

This material contains information that is proprietary and confidential to TELUS International. It cannot be shared with third parties without TELUS
International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 IP
r o m d
f e
Task Information: 2 0 22 oham
1, d M Th
- Task type: rAC i l 2 Relevance
en u
, Ap by H 17 rsda
- Query: a ‫بن د‬9
y 2.1 y,
u rsd .254. 6.2 Ap
54 ril
- TViewport
h .16 status: Fresh .9
by 21, 2
172
- Market: ar_SA He 022
nd
Mo from
ha IP
me
Result information d

Comment In this task many analysts rated “Excellent or Good” but the correct rating Should Be
Th “Bad” because In this scenario, the user location is used as the location intent because when the IP
o m
us
17 ruser
d 2 fr med
2.1 y, a location is outside the fresh viewport and no suggestions can be found in or near the 2
viewporta
6.2 Ap 1 , 20 Moh
54 AlriUla
(Over.9 l 21 city), use the user location as a secondary location intent. This suggestion l 2 matches
nd the
by , A pri y He
query string 2
He and 0 is for BinDawood store. However, it should be rated Bad due , b
yto its distance from
nd 22 fr u r sda 254.9
the user location om
Mo (Makkah
ha IP Th 2.16. & section 8.3.1.
city). Please review section 2.3.2. Implicit Location
me
Chain Business Suggestions of Autocomplete Guidelines. 17
d

This material contains information that is proprietary and confidential to TELUS International. It cannot be shared with third parties without TELUS
International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 IP
r o m d
f e
Task Information: 2 0 22 oham
1, d M Th
- Task type: rAC i l 2 Relevance
en u
, Ap by H 17 rsda
- Query: a ‫بن د‬9
y 2.1 y,
u rsd .254. 6.2 Ap
54 ril
- TViewport
h .16 status: Fresh .9
by 21, 2
172
- Market: ar_SA He 022
nd
Mo from
ha IP
me
Result information d

Comment In this task many analysts rated “Excellent or Bad” but the correct rating Should Be
Th “Good or Acceptable” because In this scenario, the user location is used as the location intent o m
IP
us
17 rbecause when the user location is outside the fresh viewport and no suggestions can be found 2 fr in or
m ed
d
2.1 y, a 2
0 oh a
.25 A
6near the
priviewport (Al Ula city), use the user location as a secondary location intent. This 2 1, 2suggestion
M
4.9 l 2 r il e nd
matches by the p
1, query string and is for BinDawood store near the user location, but, Atherey isHa location
He 2022 day 4.9 b
closer to thenduser so this suggestion is demoted for distance. Please reviewr s section
5 2.3.2. Implicit
Mo from T hu .16.2
I
ha 8.3.1.
Location & section me P Chain Business Suggestions of Autocomplete 172Guidelines.
d

This material contains information that is proprietary and confidential to TELUS International. It cannot be shared with third parties without TELUS
International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 IP
r o m d
2 f me
Task Information: , 202 Moha
21 nd Th
- Task type: rilAC u
A by H Relevance
p e 17 rsda
y ,
a 4.9 2.1 y,
- Query:
u rsd .25‫دارة‬ 6.2 Ap
54 ril
Th 2.16 .9
by 21, 2
- Viewport
17 status: Fresh He 022
nd
- Market: ar_SA Mo from
ha IP
me
d
Result information

Th IP
Comment In this task many analysts rated “Good or Bad” but the correct rating o m
u
17 rsda 2 fr med
2.1 y, 2 a
6Should oh
20 chain
.25 Apr Be “Acceptable” because this is another valid suggestion for another 1 ,
l 2 end
M
4.9 il 2 pri we
business
by and
1, should be demoted to Acceptable due to distance because H
He 2022 da y, .9 by have
A
closer validndsuggestions. rs
Please review section 8.3.1. Chain Business 54
Mo from T hu .16.2 Suggestions
ha IP
of Autocomplete meGuidelines. 172
d

This material contains information that is proprietary and confidential to TELUS International. It cannot be shared with third parties without TELUS
International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 IP
r o m d
2 f me
Task Information: , 202 Moha
21 nd Th
- Task type: rilAC u
A by H Relevance
p e 17 rsda
y ,
a 4.9 2.1 y,
- Query:
u rsd .25‫شرور‬ 6.2 Ap
54 ril
Th 2.16 .9
by 21, 2
- Viewport
17 status: Fresh He 022
nd
- Market: ar_SA Mo from
ha IP
me
d
Result information

Comment In this task many analysts rated “Good or Bad” but the correct rating IP
Th
us
17 rShould Be “Excellent” because this suggestion directly matches the query stringfrom ed
2.1 day, 2 m
, 2 02 oha
6and A
.25 ispa prominent town in Saudi Arabia. Please review section 8.1.4. Locality 1 M
4.9 ril 2 p r il 2 end
by 1, 2 and Prominence Match of Autocomplete Guidelines. H
Suggestions
He 022 da y, A .9 by
nd rs 54
Mo from T hu .16.2
ha IP
me 172
d

This material contains information that is proprietary and confidential to TELUS International. It cannot be shared with third parties without TELUS
International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 IP
r o m d
2 f me
Task Information: , 202 Moha
21 nd Th
- Task type: rilAC u
A by H Relevance
p e 17 rsda
y ,
a 4.9 2.1 y,
- Query:
u rsd .25‫شرور‬ 6.2 Ap
54 ril
Th 2.16 .9
by 21, 2
- Viewport
17 status: Fresh He 022
nd
- Market: ar_SA Mo from
ha IP
me
d
Result information

Comment In this task many analysts rated “Acceptable” but the correct rating
Th IP
Should Be “Good or Excellent” because this street is very close to the fresh o m
u
17 rsda 2 fr med
2.1 y, 2 a
6viewport 20 Moh
.25 Apr and should be considered secondary intent and should be rated 2Good.
1 ,
d
4.9 il 2 ril Hen
pMatch
Pleaseby review
1, section 8.1.4. Locality Suggestions and Prominence A y of
He 2022
n s day, 4.9 b
Autocomplete d M fGuidelines.
ro u r 2 5
oh m IP Th 2.16.
am 17
ed

This material contains information that is proprietary and confidential to TELUS International. It cannot be shared with third parties without TELUS
International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 IP
r o m d
2 f me
Task Information: , 202 Moha
21 nd Th
- Task type: rilAC u
A by H Relevance
p e 17 rsda
y ,
a 4.9 2.1 y,
- Query:
u rsd .25‫شرور‬ 6.2 Ap
54 ril
Th 2.16 .9
by 21, 2
- Viewport
17 status: Fresh He 022
nd
- Market: ar_SA Mo from
ha IP
me
d
Result information

Comment In this task many analysts rated “Bad” but the correct rating Should Be
Th “Good” because this suggestion is a prominent known transit hub located withinom theIP
us
17 rlocality
d of Sharoura. While not a direct match it can still be considered a match 2 fr med
2.1 y, a 2 a
6.2 Ap 1 , 20 Moh
through
54 ril prominence and should be rated Good. Please review sectionri4.3.3. l 2 nd
.9
by 21, 2 A p y He
ProminenceHe 02of y, b
n 2 Autocomplete Guidelines. sda 4.9
d M fro ur 25
oh m IP Th 2.16.
am 17
ed

This material contains information that is proprietary and confidential to TELUS International. It cannot be shared with third parties without TELUS
International written consent. DO NOT COPY. DO NOT DISTRIBUTE.
 IP
r o m d
2 f me
Task Information: , 202 Moha
21 nd Th
- Task type: rilAC u
A by H Relevance
p e 17 rsda
y ,
a 4.9 2.1 y,
- Query:
u rsd .25‫مطعم‬ 6.2 Ap
54 ril
Th 2.16 .9
by 21, 2
- Viewport
17 status: Fresh He 022
nd
- Market: ar_SA Mo from
ha IP
me
d
Result information

Th IP
o m
us
17 rComment
d In this task many analysts rated “Acceptable or Bad” but the correct 2 fr med
2.1 y, a 2 a
, 20 Moh
.25 AprShould Be “Good” because of its distance from user location andl having
6rating 2 nd closer
1
4.9 il 2 pri y He
b 1 , A
suggestions
y H 20(including ones that were not returned). Please review ,section
day 54.9
b 4.3.2.
end 22 f r s
r u 2
Distance of M o
Autocomplete
oh m IP Guidelines. Th 2.16.
am 17
ed

This material contains information that is proprietary and confidential to TELUS International. It cannot be shared with third parties without TELUS
International written consent. DO NOT COPY. DO NOT DISTRIBUTE.