REPUBLIC OF KENYA

NATIONAL OCCUPATIONAL STANDARDS

FOR

ICT TECHNICIAN

KNQF LEVEL 5

PROGRAMME ISCED CODE: 061 2454A

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All rights reserved. No part of this occupation standard may be reproduced, distributed, or
transmitted in any form or by any means, including photocopying, recording, or other
electronic or mechanical methods without the prior written permission of …….., except in
the case of brief quotations embodied in critical reviews and certain other non-commercial
uses permitted by copyright law. For permission requests, write to the ………….at the
address below:

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 FOREWORD
Provision of quality education and training is fundamental to the Government’s overall
strategy for socio-economic development. Quality education and training contribute to
achievement focused on Kenya’s development blueprint and sustainable development goals.

Reforms in the education and training sector are necessary for achievement of Kenya Vision
2030 and meeting the provisions the Constitution of Kenya. The education sector had to be
aligned to the Constitution and this resulted in formulation of the Policy Framework for
Reforming Education and Training (Sessional Paper No. 1 of 2019). A key feature of this
policy is the change in the design and delivery of TVET training. The reforms include
making TVET competency-based, developing the occupation standard in collaboration with
industry, certifying learners based on demonstrated competence, and allowing multiple entry
and exit points in TVET programmes.

These reforms emphasize the role of industry as key collaborators in occupation standard
development to ensure it aligns with their competence needs. It is against this background
that this occupation standard has been developed.

It is my conviction that this occupation standard will play a great role towards development
of competent human resource for the ……….. Sector’s growth and sustainable development.

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 PREFACE
Kenya Vision 2030 aims to transform the country into a newly industrializing, middle-
income country providing high quality life to all its citizens by the year 2030. Kenya intends
to create a globally competitive and adaptive human resource base to meet requirements of a
rapidly industrializing economy through life-long education and training. TVET has a
responsibility of facilitating the process of inculcating knowledge, skills and worker
behaviour necessary for catapulting the nation to a globally competitive country, hence the
paradigm shift to embrace Competency Based Education and Training (CBET).

The Technical and Vocational Education and Training Act No. 29 of 2013 and the Sessional
Paper No. 1 of 2019 on Reforming Education and Training in Kenya, emphasized the need to
reform occupation standard development, assessment and certification. This called for a shift
to CBET to address the mismatch between skills acquired through training and skills needed
by industry as well as increase the global competitiveness of Kenyan labour force.

This occupation standard has been developed in adherence to the Kenya National
Qualification Framework and CBETA standards and guidelines. The occupation standard is
designed and organized into Units of Learning with Learning Outcomes; suggested delivery
methods, training/learning resources and methods of assessing the trainee’s achievement. The
occupation standard is competency-based and allows multiple entry and exit to the course.

I am grateful to the Council Members, Council Secretariat, …….. NSSC, expert workers and
all those who participated in the development of this occupation standard.

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 ACRONYMS
API Application Programming Interface
EMS Environmental Management Systems
HSE Health, safety and environment
ICT Information Communication Technology
IS Information System
ISP Information Security Policy
KCSE Kenya Certificate of Secondary Education
KNQF Kenya National Qualification Framework
LAN Local Area Network
POST Power on Self-Test
PPE Personal Protective Equipment
SOPs Some of Products/Standards Operating Procedure

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 KEY TO ISCED UNIT CODE

xx x x xxx x x

Sector / Industry Version Control

Sub Sector Unit of Competence

Number

ISCED level,
Occupational Area Programme Orientation
and Level of Completion

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 TABLE OF CONTENTS

FOREWORD..............................................................................................................................i

ACKNOWLEDGMENT..........................................................................................................iii

ACRONYMS............................................................................................................................iv

KEY TO UNIT CODE...............................................................................................................v

TABLE OF CONTENTS...........................................................................................................1

COURSE OVERVIEW..............................................................................................................2

PERFORM COMPUTER ESSENTIALS.................................................................................4

PERFORM COMPUTER OPERATIONS..............................................................................10
SETUP COMPUTER NETWORK.........................................................................................16
PERFORM COMPUTER REPAIR AND MAINTENANCE.................................................21
APPLY BASIC ELECTRONICS............................................................................................26
INSTALL COMPUTER SOFTWARE...................................................................................35
APPLY WORK ETHICS AND PRACTICES........................................................................39
PERFORM NETWORK DESIGN AND MANAGEMENT..................................................50
DEVELOP FRONT-END WEB APPLICATION..................................................................62
APPLY COMMUNICATION SKILLS..................................................................................67
APPLY ENTREPRENEURIAL SKILLS...............................................................................74

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 OCCUPATION STANDARD OVERVIEW
The ICT Technician Level 5 occupational standard is designed to equip learners with
comprehensive skills and knowledge essential in supporting or enabling the use of ICT
equipment and applications. The program focuses on key competencies, including perform
computer essentials, perform computer operations, perform computer network setup, perform
computer repair and maintenance, install computer software, perform network design and
management and manage computerized database system, apply basic electronics, apply
computer programming principles, apply communication skills and apply work ethics and
practices.

SUMMARY OF UNITS OF COMPETENCE

BASIC UNITS OF COMPETENCY

UNIT CODE UNIT TITLE

0031 441 01A Apply Communication Skills

0417 441 02A Apply Work Ethics and Practices

0413 441 03A Apply Entrepreneurial Skills

COMMON UNITS OF COMPETENCY

0714 441 04A Apply Basic Electronics

0613 451 05A Apply Computer Programming Principles

CORE UNITS OF COMPETENCY

0611 351 01A Perform Computer Essentials

0611 351 02A Perform Computer Operations

0612 351 03A Perform Computer Network Setup

0714 351 04A Perform Computer Repair and Maintenance

0619 451 06A Install Computer Software

0612 451 07A Perform Network Design and Management

0612 451 08A Manage Computerized Database System

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 Industrial Training

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 BASIC UNITS OF COMPETENCY

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 APPLY COMMUNICATION SKILLS
UNIT CODE: 0031 441 01A

UNIT DESCRIPTION
This unit covers the competencies required to apply communication skills. It involves
applying communication channels, written, non-verbal, oral, and grouping communication
skills.

ELEMENTS AND PERFORMANCE CRITERIA

PERFORMANCE CRITERIA
ELEMENT
These are assessable statements that specify the required
These describe the key
level of performance for each of the elements.
outcomes that make up
Bold and italicized terms are elaborated in the Range
workplace function

1. Apply communication 1.1 Specific communication channels are identified and

channels applied as per workplace requirements.
1.2 Challenges are identified and addressed as per the
operational standards of the organization.
1.3 Communication channels are evaluated to meet
workplace needs.
2. Apply written 2.1 Types of written communication are identified and
communication skills applied according to the workplace requirements.
2.2 Written communication needs are identified and
implemented according to workplace procedures.
2.3 Written communication guidelines are analyzed,
evaluated, and revised based on workplace needs.
3. Apply non-verbal 3.1 Existing non-verbal communication techniques are
communication skills identified and applied as per organization policy.

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 PERFORMANCE CRITERIA
ELEMENT
These are assessable statements that specify the required
These describe the key
level of performance for each of the elements.
outcomes that make up
Bold and italicized terms are elaborated in the Range
workplace function

3.2 Non-verbal communication techniques are articulated

and modelled to enhance inclusivity according to
workplace requirements.

4. Apply oral 4.1 Types of oral communication are identified and

communication skills established as per organization policy.
4.2 Pathways of oral communication are identified and
established as per organization policy.
4.3 Pathways of oral communication are reviewed
according to organization procedures.
4.4 Pathways of oral communication are maintained
according to the organization standards.

5. Apply group 5.1 Group communication strategies are applied as per the
communication skills workplace needs.
5.2 Groups are organized in accordance with workplace
procedures.
5.3 Effective questioning, listening and non-verbal
communication techniques are used as per needs.

5.4 Group communication challenges are identified and

addressed according to the workplace needs.

RANGE
This section provides the work environment and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.

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Variable Range
1. Communication ● Language switch
strategies may ● Comprehension check
include but are not ● Repetition
limited to: ● Asking confirmation
● Paraphrasing
● Clarification request
● Translation
● Restructuring
● Generalization
2. Effective group ● Identifying and evaluating what is occurring within an
interaction may interaction in a non-judgmental way.
include but not ● Using active listening.
limited to: ● Making decision about appropriate words, behavior.
● Putting together response which is culturally
appropriate.
● Expressing an individual perspective.
● Expressing own philosophy, ideology and background
and exploring impact with relevance to communication
3. Situations may ● Establishing rapport
include but are not ● Eliciting facts and information
limited to: ● Facilitating resolution of issues
● Developing action plans

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
● Active listening
● Interpretation
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 ● Negotiation
● Writing
● Oral skills
● Creative thinking
● Critical thinking
● Decision making
● Analytical
● Innovation
● Conflict skills
● Leadership
● Problem solving skills
● Management
● Organizational
● Teamwork

Required Knowledge
The individual needs to demonstrate knowledge of:
● Communication process
● Dynamics of groups
● Styles of group leadership
● Key elements of communications strategy
● Principles of effective communication
● Turn-taking techniques
● Conflict resolution techniques
● Work planning
● Work organization
● Company policies
● Company operations and procedure standards
● Fundamental rights at the workplace
● Personal hygiene
● Accountability
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 ● Workplace problems and how to deal with them

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills, knowledge, and range.

1. Critical Assessment requires evidence that the candidate:

aspects of 1.1 Identified and applied specific communication channels as per
Competency. workplace requirements.
1.2 Identified and applied specific written communication
correspondence according to the workplace requirements.
1.3 Applied and developed non-verbal strategies to communicate
in all areas of the workplace requirements.
1.4 Established pathways of oral communication as per
workplace policy.
1.5 Applied group communication strategies based on workplace
needs.
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where assessment can take
place.
2.2 Appropriately simulated environment where assessment can
take place.
2.3 Resources relevant to the proposed activity or tasks.
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Observation

3.2 Oral assessment

3.3 Portfolio of evidence

3.4 Interviews

3.5 Third party report

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 3.6 Written assessment

3.7 Practical assessment

3.8 Projects

4. Context of Competency may be assessed:

Assessment 4.1 On-the-job
4.2 In a simulated work environment
5. Guidance Holistic assessment with other units relevant to the industry
information sector, workplace and job role is recommended.
for
assessment

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 APPLY WORK ETHICS AND PRACTICES
UNIT CODE: 0417 441 02A

UNIT DESCRIPTION
This unit covers competencies required to effectively apply work ethics and practices. It
involves the ability to: apply self-management skills, promote ethical work practices and
values, promote teamwork, maintain professional and personal development, apply problem-
solving and promote customer care.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in Range
1. Apply self- 1.1 Personal vision, mission and goals are formulated based
management skills on potential and concerning organization objectives and
strategic plan
1.2 Self-esteem and a positive self-image are developed and
maintained based on value
1.3 Emotional intelligence and stress management are
demonstrated as per workplace requirements.
1.4 Assertiveness is developed and maintained based on the
requirements of the job.
1.5 Accountability and responsibility for one's actions are
demonstrated based on workplace instructions.
1.6 Time management, attendance and punctuality are
observed as per the organization’s policy.

1.7 Personal goals are managed as per the organization’s

objective

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function.
1.8 Self-strengths and weaknesses are identified based on
personal objectives

1.9 Motivation, initiative and proactivity are utilized as per

the organization policy

1.10 Individual performance is evaluated and monitored

according to the agreed targets.
2. Promote ethical 2.1 Integrity is demonstrated as per acceptable norms
work practices and 2.2 Codes of conduct is applied as per the workplace
values requirements
2.3 Policies and guidelines are observed as per the workplace
requirements
2.4 Professionalism is exercised in line with organizational
policies
3. Promote Team work 3.1 Teams are formed to enhance productivity based on
organization’s objectives
3.2 Duties are assigned to teams under the organization policy.
3.3 Team activities are managed and coordinated as per set
objectives.
3.4 Team performance is evaluated based on set targets as per
workplace policy.
3.5 Conflicts are resolved between team members in line with
organization policy.
3.6 Gender and diversity-related issues are identified and
mainstreamed in accordance with workplace policy.
3.7 Healthy relationships are developed and maintained in line
with the workplace.

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function.
3.8 Adaptability and flexibility are applied in dealing with team
members as per workplace policies
4. Maintain professional 4.1 Personal growth and development needs are identified and
and personal assessed in line with the requirements of the job.
development 4.2 Training and career opportunities are identified and utilized
based on job requirements.

4.3 Resources for training are mobilized and allocated based on

organizations and individual skills needs.
4.4 Licenses and certifications relevant to the job and career are
obtained and renewed as per policy.
4.5 Recognitions are sought as proof of career advancement in
line with professional requirements.
4.6 Work priorities and personal commitments are balanced
and managed based on the requirements of the job and
personal objectives.
4.7 Dynamism and on-the-job learning are embraced in line
with the organization’s goals and objectives.
5. Apply Problem 5.1 Creative, innovative and practical solutions are developed
solving skills based on the problem
5.2 Independence and initiative in identifying and solving
problems are demonstrated based on the requirements of
the job.
5.3 Team problems are solved as per the workplace guidelines
5.4 Problem-solving strategies are applied as per the workplace
guidelines
5.5 Problems are analysed and assumptions tested as per the
context of data and circumstances
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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
6. Promote Customer 5.6 Customers' needs are identified based on their
Care characteristics
5.7 Customer feedback is allowed and
5.8 Facilitated in line with organization policies.
5.9 Customer concerns and complaints are analyzed and
resolved in line with the set organizational culture.
5.10 Proactive customer outreach programs are implemented
as per organizational policies
5.11 Customer retention strategies are developed and
implemented in line with the organizational policy

RANGE
This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range

1. Feedback may include but not ● Verbal

limited to: ● Written
● Informal
● Formal
2. Conflicts include but are not ● Interpersonal Conflict.
limited to: ● Intrapersonal Conflict.
● Intergroup Conflict.
● Intragroup Conflict.

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Variable Range

3. Relationships may include but ● Man/Woman

not limited to: ● Trainer/trainee
● Employee/employer
● Client/service provider
● Husband/wife
● Boy/girl
● Parent/child
● Sibling relationships
4. Team may include but not ● Small work group
limited to: ● Staff in a section/department
● Inter-agency group
● Virtual teams
5. Personal growth may include ● Growth in the job
but not limited to: ● Career mobility
● Gains and exposure the job gives
● Net workings
● Benefits that accrue to the individual as a result
of noteworthy performance
6. Personal objectives may ● Long term
include but not limited to: ● Short term
● Broad
● Specific
7. Trainings and career ● Participation in training programs
opportunities may include but ● Serving as Resource Persons in conferences
not limited to and workshops
● Capacity building
8. Resource may include may ● Human
but not limited to: ● Financial
● Technology

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Variable Range

9. Creative and innovative may ● New ideas

include but not limited to: ● Original ideas
● Different ideas
● Methods/procedures
● Processes
● New tools
10. Emerging issues may include ● Artificial Intelligence
but not limited to: ● Data confidentiality
● National cohesion
● Open offices

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
● Active listening
● Critical thinking
● Organizational
● Negotiation
● Monitoring
● Evaluation
● Problem solving
● Decision Making
● Leadership
● Creative/innovative thinking
● Adaptability
● Conflict management
● Emotional intelligence

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 ● Teamwork

Required Knowledge
The individual needs to demonstrate knowledge of:
● Work values and ethics
● Company policies and procedures
● Company operations, procedures and standards
● Flexibility and adaptability
● Concept of time and leisure time
● Decision making
● Work planning
● Organizing work
● Monitoring and evaluation
● Record keeping
● Gender and diversity mainstreaming
● Drug and substance abuse
● Professional growth and development
● creativity
● Innovation
● problem solving
● customer care
● mentoring and coaching.
● Emerging issues

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.

1. Critical aspects Assessment require evidence that the candidate:

of Competency 1.1 Applied self-management skills as per organizational procedures.
1.2 Promoted ethical practices and values as per organizational

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 procedures.
1.3 Promoted Teamwork as per workplace assignments.
1.4 Maintained professional and personal development as per
organizational procedures.
1.5 Applied Problem-solving skills based on work requirements.
1.6 Identified customer needs based on their characteristics.
1.7 Gave back Customer feedback in line with organization policies.
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where assessment can take
place
2.2 Appropriately simulated environment where assessment can
take place.
2.3 Resources relevant to the proposed activity or tasks.

3. Methods of Competency in this unit may be assessed through:

Assessment 3.1 Observation
3.2 Oral questioning
3.3 Written test
3.4 Portfolio of Evidence
3.5 Interview
3.6 Third party report
4. Context of Competency may be assessed:
Assessment 4.1 On-the-job
4.2 In a simulated work environment
5. Guidance Holistic assessment with other units relevant to the industry sector,
information workplace and job role is recommended.
for
assessment

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 APPLY ENTREPRENEURIAL SKILLS
UNIT CODE: 0413 441 03A

UNIT DESCRIPTION
This unit covers the competencies required to demonstrate an understanding of
entrepreneurship. It involves applying financial literacy, applying entrepreneurial concepts,
identifying entrepreneurship opportunities, and applying business legal aspects, innovate
business strategies, and develop business plans.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements that specify the required
outcomes that make up level of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in Range

1. Apply Financial Literacy 1.1 Sources of personal and business funds are identified
Skills as per financial procedures and standards
1.2 Personal finances are managed as per financial
procedures and standards
1.3 Savings are managed as per financial procedures and
standards

1.4 Debts are managed as per financial procedures and

standards

1.5 Investments are undertaken as per financial procedures

and standards

1.6 Insurance services are procured as per financial

procedures and standards
2. Apply entrepreneurial 2.1 Entrepreneurs and Business persons are
concept distinguished as per principles of entrepreneurship

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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements that specify the required
outcomes that make up level of performance for each of the elements.
workplace function.
2.2 Types of entrepreneurs are identified as per
principles of entrepreneurship
2.3 Ways of becoming an entrepreneur are identified as
per principles of Entrepreneurship
2.4 Characteristics of Entrepreneurs are identified as
per principles of Entrepreneurship
2.5 Salaried employment and self-employment are
distinguished as per principles of entrepreneurship

2.6 Requirements for entry into self-employment are

identified according to business procedures and
standards

2.7 Roles of an Entrepreneur in an enterprise are

determined according to business procedures and
standards
2.8 Contributions of entrepreneurship to National
development are identified as per business
procedures and standards
3. Identify entrepreneurial 3.1 Business ideas are identified as per business
opportunities procedures and standards
3.2 Factors to consider when evaluating business
opportunity viability are explored based on business
procedure and standards

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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements that specify the required
outcomes that make up level of performance for each of the elements.
workplace function.
3.3 Entrepreneurial opportunities are evaluated as per
business procedures and standards

3.4 Business ideas and opportunities are generated as per

business procedures and standards

3.5 Business life cycle is analyzed as per business

procedures and standards

4. Apply business legal 4.1 Forms of business ownership are identified as per
aspects legal procedures and practices

4.2 Business Registration and Licensing processes are

identified as per legal procedures and practices

4.3 Types of Contracts and Agreements are analyzed as per

legal procedures and practices
4.4 Employment Laws are identified as per legal
procedures and practices
4.5 Taxation laws are identified as per legal procedures
and practices
5. Innovate Business 5.1 Business innovation strategies are determined by the
strategies organization standards
5.2 Creativity in business development is demonstrated in
accordance with business standards
5.3 Innovative business standards are developed as per
business principles

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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements that specify the required
outcomes that make up level of performance forentrepreneurs
each of the elements.
5.4 Linkages with other are created as per
best practice
5.5 ICT is incorporated in business growth and
development as per best practice
6. Develop Business Plan 6.1 Business idea is described as per business procedures
and standards
6.2 Business description is developed as per business
plan format

6.3 Marketing plan is developed as per business plan

format
6.4 Organizational/Management plan is prepared in
accordance with business plan format
6.5 Production/operation plan is prepared in accordance
with business plan format
6.6 Financial plan is prepared in accordance with the
business plan format
6.7 Executive summary is prepared in accordance with
business plan format
6.8 Business plan is presented as per best practice

6.9 Business ideas are incubated as per institutional

policy.

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RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range

1. Sources of personal funds ● Salary/Wages

may include but not limited ● Investments
to: ● Savings
● Inheritance
● Government Benefits

2. Sources of business finance ● Equity Financing

may include but not limited ● Debt Financing,
to: ● Personal Savings/Investment
● Retained Earnings
● Grants and Subsidies
● Crowdfunding
● supplier Credit:
● Leasing and Asset Financing:
3. Types of entrepreneurs may ● Innovators
include but not limited to: ● Imitators
● Craft
● Opportunistic
● Speculators
4. Characteristics of ● Creative
Entrepreneurs may include ● Innovative
but not limited to: ● Planner
● Risk taker
● Networker
● Confident

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Variable Range

● Flexible
● Persistent
● Patient
● Independent
● Future oriented
● Goal oriented
5. Requirements for entry into ● Technical skills
self-employment may ● Management skills
include but not limited to ● Entrepreneurial skills
● Resources
● Infrastructure
6. Forms of businesses ● Sole proprietorship
ownership may include but ● Partnership
not limited to: ● Limited companies
● Cooperatives
7. Innovative business ● New products
standards may include but ● New methods of production
not limited to: ● New markets
● New sources of supplies
● Change in industrialization

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills

The individual needs to demonstrate the following skills:

● Analytical
● Management
● Problem-solving
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 ● Root-cause analysis
● Communication

Required Knowledge

The individual needs to demonstrate knowledge of:

● Decision making
● Business communication
● Change management
● Competition
● Risk
● Net working
● Time management
● Leadership
● Factors affecting entrepreneurship development
● Principles of Entrepreneurship
● Features and benefits of common operational practices, e. g., continuous improvement
(kaizen), waste elimination,
● Conflict resolution
● Health, safety and environment (HSE) principles and requirements
● Customer care standards
● Basic financial management
● Business strategic planning
● Impact of change on individuals, groups and industries
● Government and regulatory processes
● Local and international market trends
● Product promotion standards
● Market and feasibility studies
● Government and regulatory processes
● Local and international business environment
● Relevant developments in other industries
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 ● Regional/ County business expansion standards

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1 Identified Sources of personal and business
finance as per financial procedures and standards
1.2 Managed Personal finances as per financial
procedures and standards
1.3 Made Investment decisions as per financial
procedures and standards
1.4 Generated Business ideas and opportunities based
on business procedure and standards
1.5 Analyzed business life cycle based on business
procedure and standards
1.6 Determined business innovative standards as per
business principles
1.7 Developed and presented a business plan as per
regulatory framework.
2. Resource Implications The following resources should be provided:
2.1 Access to relevant workplace where assessment can
take place
2.2 Appropriately simulated environment where
assessment can take place
3. Methods of Competency may be assessed through:
Assessment 3.1 Written tests
3.2 Oral questions
3.3 Third party report
3.4 Interviews
3.5 Portfolio

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4. Context of Assessment Competency may be assessed:
4.1 On-the-job
4.2 In a simulated work environment
5. Guidance information Holistic assessment with other units relevant to the
for assessment industry sector, workplace and job role is recommended.

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 COMMON UNITS OF COMPETENCY

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 APPLY BASIC ELECTRONICS
UNIT CODE: 0714 441 04A

UNIT DESCRIPTION
This unit specifies the competencies required to apply basic electronic. It involves identifying
electric circuits, identifying electronic components, applying semi-conductor theory, and
classifying computer memory, applying logic gates, applying logic gates and performing
Boolean algebra operations.

ELEMENTS AND PERFORMANCE CRETIRIA

ELEMENT PERFORMANCE CRITERIA

(Bold and italicized terms are elaborated in the Range)

1. Identify electrical 1.1 Electrical circuit are identified as per electrical engineering
circuits principles
1.2 Electrical quantities and their S.I units are identified as
per electrical engineering standards
1.3 Types of electrical circuits are identified as per electrical
engineering standards
2. Identify electronic 2.1 Electronic components are Identified as per electrical
components engineering standard
2.2 Characteristic of electronic components are identified as
per their operations
2.3 Application of electronic components are Identified as per
workplace functions
2.4 Characteristics of integrated circuit are identified as per the
standard mode of operations.
3. Apply Semi- 3.1 Explanation of semiconductor theory is done as per the
conductor theory electronics principles.

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ELEMENT PERFORMANCE CRITERIA

(Bold and italicized terms are elaborated in the Range)

3.2 Structure of matter is described as per electronics principles

3.3 Electrons in conductors and semiconductors are explained

as per electronics principles
3.4 Types of semiconductor materials are identified as per
electronics principles
3.5 P-type and N-type materials are explained as per
electronics principles
3.6 Description of P-N junction diodes operations is done as
per their operations
3.7 Types and operations of transistors are identified as per
electronics principles
3.8 Semiconductor theory is applied in electrical circuits as per
electronics principles
4. Classify computer 3.9 Classification of computer memories are identified as per
memory their characteristics
3.10 Me
mory hierarchy is identified as per memory speed
3.11 Le
vels of memory storage are identified as per technology
used.
3.12 Cla
ssification of memories is done as per the technology used
5. Apply logic gates 5.1 Logic gates are identified as per the Digital Electronics
principles
5.2 Logic circuits are developed as per the standard procedures

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ELEMENT PERFORMANCE CRITERIA

(Bold and italicized terms are elaborated in the Range)

5.3 Logic circuits are simplified as per the standard procedures

5.4 Apply logic gates in electronic circuits as per digital
Electronics principles
6. Perform Boolean 6.1 Key concepts in Boolean algebra are explained as per the
algebra operations digital electronics principles

6.2 Boolean Expressions are demonstrated as per the SOPs

6.3 Basic Boolean operations are performed as per the SOPs
6.4 Methods of simplifying Boolean expressions are illustrated
as per the SOPs
6.5 Boolean Laws and Theorems are illustrated as per the SOPs
6.6 Simplification rules for Boolean expressions are illustrated
as per the SOPs

RANGE

This section provides work environments and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.

Variable Range

May include but is not limited to:

1. Electrical quantities and ● E.M.F in volts

their units
● Power in watts

● Energy in joules

● Resistance in ohms

● Current in amperes

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Variable Range

May include but is not limited to:

2. Types of electrical circuits ● AC – Alternating Current

● DC – Direct Current

3. Types and operations of ● Types

transistors
✔ PNP

✔ NPN

● Operations

✔ Forward biasing

✔ Reverse Biasing

4. Types of memories ● Semi-conductor

● Magnetic
● Optical

5. Classification of ● RAM
memories ● ROM

6. Levels of memory storage ● Internal

● Main
● Online
● Offline bulk

REQUIRED KNOWLEDGE AND UNDERSTANDING

The individual needs to apply knowledge and understanding of:

● Electrical Components

● Electrical Quantities and units of measurement

● Electrical circuits

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 ● Semiconductor theory

● Types of Computer memories

● Boolean algebra

● Logic gates

FOUNDATION SKILLS

The individual needs to apply the following foundation skills:

● Communications (verbal and written);

● Proficient in ICT

● Time management

● Problem solving

● Decision making

● First aid

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and understanding and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Identified electrical quantities and their S.I units as per
electrical engineering standards

1.2 Identified types of electrical circuits as per electrical

engineering standards

1.3 Identified electronic components as per electrical

engineering standard

1.4 Memory storage as per technology used

1.5 Identified application of electronic components as per work

place functions

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 1.6 Identified type and operations of transistors as per electronics
principles

1.7 Identified logic gates as per the Digital Electronics principles

1.8 Developed logic circuits as per the standard procedures

1.9 Simplified logic circuits as per the standard procedures

1.10Performed basic Boolean operations as per work procedures

2. Resource The following resources should be provided:

Implications 2.1 Appropriately simulated environment where assessment can
take place

2.2 Access to relevant work environment

2.3 Resources relevant to the proposed activities or tasks

3. Methods of Competency in this unit may be assessed through:

Assessment 3.1 Practical

3.2 Projects

3.3 Third party reports

3.4 Portfolio of evidence evaluation

3.5 Written tests

4. Context of This Competency may be assessed individually in a workplace or

Assessment simulated workplace

5. Guidance Holistic assessment with other units relevant to the industry

information for sector, workplace and job role is recommended.
assessment

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 APPLY COMPUTER PROGRAMMING PRINCIPLES
UNIT CODE: 0613 451 05A

UNIT DESCRIPTION
This unit covers the competencies required to apply computer programming principles. It
involves applying computer programming skills, demonstrating structured programming
skills and demonstrating object-oriented programming skills.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

1. Apply computer 1.1 Programming language types are identified as per the
programming skills user requirements.
1.2 Programming paradigms are applied as per user
requirements.
1.3 Program development life cycle is applied as per the
work requirements.
1.4 Program design tools are applied as per the user
requirements.
1.5 Program writing tools are identified as per the system
requirements.
2. Demonstrate structured 2.1 Identifiers are declared as per program design
programming skills specification.
2.2 Initialization of variables and constants is performed
according to program design specifications.
2.3 User-defined data types are applied as per system
requirements.

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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

2.4 Computer program input is created as per program

design.
2.5 Data control structures in a program are applied as
per program design requirements.
2.6 Data structures in a program are applied as per
program design specifications.
2.7 Computer program subroutines are created as per user
needs.
2.8 Computer program output is coded as per user
requirements.
2.9 Computer program debugging is performed as per
work procedures.
2.10 Computer program is compiled as per system
requirements.
3. Demonstrate object- 3.1 Objects and classes are implemented as per work
oriented programming procedures.
skills

3.2 Objects methods are declared as per application

requirements.
3.3 Namespaces are applied as per wok procedures.
3.4 Data abstraction concepts are applied as per work
procedures.
3.5 Object encapsulations are applied as per work
procedures.
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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

3.6 Class templates are implemented as per application

requirements.
3.7 Class inheritance is implemented as per application
requirements.
3.8 Polymorphism is implemented as per application
requirements.

RANGE

This section provides a work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.
Variable Range

1. Programming paradigms may ● Imperative

include but not limited to: ● Functional
● Procedural
● Object-oriented
2. Program design tools may include ● Flow charts
but not limited to: ● Decision tables
● Decision trees
● Pseudocode
● Algorithm
3. Program writing tools may include ● Text editors
but not limited to: ● Compilers Linkers
● Debuggers
● Special Integrated development
Environment (IDE)
4. Identifier may include but not ● Names assigned to different entities such
limited to: as variable, functions and arrays.

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Variable Range

5. Data control structures may include ● Selection

but not limited to: ● Loops
● Sequence
6. Data structures may include but not ● Arrays
limited to: ● Queue
● Stack
● Linked lists

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.

Required knowledge
The individual needs to demonstrate knowledge of:
● Structured programming principles.
● Object oriented programming principles.
● Techniques of system analysis and design.
● Software development methodologies.
● Program development techniques.
● Software program testing and debugging techniques.

Required skills
The individual needs to demonstrate the following skills:
● Communications (verbal and written)
● Proficient in ICT
● Time management
● Problem solving
● Planning
● Decision making

EVIDENCE GUIDE

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This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and skills range.
1. Critical aspects of Assessment requires evidence that the candidate:
competency
1.1 Applied program design tools as per the user requirements.
1.2 Created computer program input as per program design.
1.3 Data control structures in a program are applied as per
program design requirements.
1.4 Applied data structures in a program as per program design
specifications.
1.5 Created computer program subroutines as per user needs.
1.6 Coded computer program output as per user requirements.
1.7 Compiled computer program as per system requirements
1.8 Compiled objects and classes as per work procedures.
1.9 Declared objects methods as per application requirements.
1.10 Applied namespaces as per wok procedures.
1.11 Applied data abstraction concepts as per work procedures.
1.12 Applied object encapsulation as per work procedures.
1.13 Implemented class templates as per application
requirements.
2. Resource The following resources should be provided:
implications 2.1 Access to relevant workplace where assessment can take
place.
2.2 Appropriately simulated environment where assessment can
take place.
2.3 Resources relevant to the proposed activity or tasks.
3. Methods of Competency in this unit may be assessed through:
assessment 3.1 Observation
3.2 Portfolio of evidence
3.3 Interviews
3.4 Third party reports
3.5 Written assessment
3.6 Practical assessment
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 3.7 Projects
4. Context of Competency may be assessed:
assessment
4.1 On-the-job
4.2 In a simulated work environment
5. Guidance 5.1 Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

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 CORE UNITS OF COMPETENCY

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 PERFORM COMPUTER ESSENTIALS
UNIT CODE: 0611 351 01A

UNIT DESCRIPTION
This unit covers the competencies required in performing computer essentials. It involves
managing computer devices, managing desktop settings, performing file management,
managing computer software and performing online jobs.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements.
workplace function Bold and italicized terms are elaborated in the Range

1. Manage computer 1.1 Computer Hardware devices are selected as per user
devices requirement.
1.2 Computer Hardware devices are disassembled as per user
requirement.
1.3 Computer Hardware devices are assembled as per user
requirement.
1.4 Computer booting process is performed as per Unified
Extensible Firmware Interface (UEFI) standards.

1.5 Computer Peripheral devices are connected as per user

manual.
2. Manage desktop 2.1 Desktop icons are customized as per user manual.
settings
2.2 Desktop date and time are set as per user manual.
2.3 Desktop configuration settings are performed as per user
manual.
3. Perform file 3.1 Files and folders are created per work specifications
management

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 3.2 Files and folders are transferred between various media as
per user requirements

3.3 File protection is performed as per work specifications

4. Manage computer 4.1 Data backup media is selected as per work requirements.
software
4.2 Data backup is performed as per work requirements
4.3 Computer software is installed as per work requirements
4.4 Computer software is optimized as per software standards
5. Perform online jobs 5.1 Online job platforms are identified as per the job
requirements.
5.2 Online accounts and profiles are created in accordance
with the work requirements.

5.3 Online jobs are identified according to the bidder’s

skillset.

5.4 Online digital identity is managed according to industry

best practices.

5.5 Online job bidding is done as per the specific job

requirements.

5.6 Online tasks are executed according to the job

requirements.

5.7 Personal online payment account is managed in

accordance with financial regulations.

RANGE
This section provides work environments and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.
Variable Range
1. Computer hardware Collection of physical parts of a computer system such as;
may include but not  Computer case, monitor, keyboard, and mouse
limited to:  All the parts inside the computer case, such as the
hard disk drive, motherboard and video card
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2. Computer Peripherals Collection of hardware devices connected to the system unit
may include but not  Printer
limited to:
 Speaker
 Mouse
 Keyboard
 Projector
3. Computer software may A collection of instructions or computer tools that enable the
include but not limited user to interact with a computer, its hardware, or perform
to: tasks.
 Applications
 Operating systems
 Device drivers
 Browsers
 Utility programs
4. Online job platforms ● Remotask
may include but are not ● Data annotation.tech
limited to: ● Cloudworker
● Upwork
● Oneforma
● Appen

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
 Communication skills
 Evaluation skills
 Problem solving skills
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  Time management
 Data protection laws
 E waste disposal
Required Knowledge
The individual needs to demonstrate knowledge of:
 Computer settings
 Computer hardware selection
 Computer hardware assembly and disassembly
 Software installation
 File handling
 Software reviews forums

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
1. Critical Aspects Assessment requires evidence that the candidate:
of Competency 1.1 Selected Computer Hardware devices
1.2 Assembled computer hardware
1.3 Disassembled computer hardware
1.4 Desktop settings were customized
1.5 Installed computer software
1.6 Optimized Computer software
1.7 Files and folders are transferred between various media as per
user requirements
1.8 Executes online tasks according to the job requirements.
2. Resource The following resources should be provided:
Implications 2.1 Appropriately simulated environment where assessment can take
place.
2.2 Access to relevant work environment.

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 2.3 Resources relevant to the proposed activities or tasks.
3. Methods of Competency may be assessed through:
assessment
3.1 Practical
3.2 Projects
3.3 Third Party Reports
3.4 Portfolio of evidence
3.5 Written tests

4. Context of Competency may be assessed:

assessment
4.1 On-the-job
4.2 In a simulated work environment

5. Guidance Holistic assessment with other units relevant to the industry sector,
information for workplace and job role is recommended.
assessment

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 PERFORM COMPUTER OPERATIONS
UNIT CODE: 0611 351 02A
UNIT DESCRIPTION
This unit covers the competencies required to perform computer operations. It involves
processing computerized word documents, manipulating computerized spread sheets,
maintaining computerized databases, prepare Power point presentation, manipulating graphic
application and performing online collaboration.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key outcomes which These are assessable statements which specify
make up workplace function the required level of performance for each of
the elements.
Bold and italicized terms are elaborated in the
Range

1. Process computerized word 1.1 Ergonomics risk factors observed as per

document work place procedures

1.2 Word document is created as per work

requirements
1.3 Tables are created and manipulated as per
work requirements
1.4 Mail merging is performed as per work
requirements
1.5 Word processing Objects are inserted as per
user requirements
1.6 List of figures and table of content are
generated as per user requirements
2. Manipulate computerized spread 2.1 Spreadsheet workbook is created as per
sheet work requirements
2.2 Cell referencing is performed as per task
requirements
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 2.3 Formula and functions are applied as per
work requirements
2.4 Charts are generated as per work
requirements
3. Maintain computerised database 3.1 Computerised database user requirements
are collected as per work requirements.

3.2 Computerised database schema are designed

as per task requirements.
3.3 Creation of Computerized database objects
as per task requirements.

3.4 Data manipulation is performed as per task

requirements.

4. Prepare Power point presentation 4.1 Power-point slides are created as per work
requirements
4.2 Presentation views are exhibited as per
work requirements

4.3 Animations and transitions are performed as

per work requirements

4.4 Slideshow is Presented as per work

requirements

5. Manipulate graphic application 4.5 Identifying graphic design requirements

4.6 Graphic design created as per task

requirements

4.7 Graphic design published as per the task

requirements

6. Perform document production 6.1 Document is printed as per user

specifications

6.2 Documents are scanned as per user

specifications

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 6.3 Documents are duplicated as per user
specifications

7. Perform Online Collaboration 7.1 Identification of Online collaboration

tools as per the task requirements

7.2 Prepare online collaboration as per the

task requirements.

7.3 Apply online collaborative tools as per

the task requirements.

7.4 Demonstrating Mobile collaborations as

per task requirements

RANGE
This section provides work environments and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.
Variable Range
1. Word Processing  Picture
Objects may include but
 Shapes
are not limited to:
 Table
 Charts
2. Functions may include  Sum
but are not limited to:
 Count
 Average
 Max
 Min
 Rank
3. Presentation views may These are the methods used to show the presentation to the
include but are not audience.
limited to:
 Outline
 Normal

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  Slide sorter
 Notes page
 Reading view
4. Online document Is the use of web-based applications or platforms to create,
processing may include edit, store, share and collaborate on various types of
but is not limited to: documents.
 Online data entry
 File conversion
 Google documents
 E- tasks
5. Online collaboration: These are the online web-based tools and services performed
This may include but  Video conferencing
not limited to:
 Chatting
 Cloud computing
 Social media
 Online calendar
 Mailing

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
 Communication skills
 Evaluation skills
 Problem solving skills
 Time management
Required Knowledge
The individual needs to demonstrate knowledge of:
 Social media

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  Online storage
 Online meetings
 Online data entry
 E-tasks

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1 Created a word document
1.2 Inserted objects
1.3 Performed mail merging
1.4 Created a table of contents
1.5 Created a workbook
1.6 Performed cell referencing
1.7 Created formula and functions
1.8 Generated charts
1.9 Performed Data manipulation
1.10 Made a presentation
1.11 Created animations and transitions
1.12 Printed a document
1.13 Scanned a document
1.14 Duplicated a document
1.15 Transferred a file online
1.16 Processed a document online
1.17 Performed online collaboration
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where assessment can take place
2.2 Appropriately simulated environment where assessment can take

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 place

3. Methods of Competency may be assessed through:

Assessment 1.1 Demonstration
1.2 Practical assignment
1.3 Oral Questioning
1.4 Written Test
4. Context of Competency may be assessed:
Assessment
4.1 On-the-job
4.2 In a simulated work environment

5. Guidance Holistic assessment with other units relevant to the industry sector,
information for workplace and job role is recommended.
assessment

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 PERFORM COMPUTER NETWORK SETUP
UNIT CODE: 0612 351 03A
UNIT DESCRIPTION
This unit covers the competencies required in setup computer network. It involves the ability
to terminate network cables, connect network cables and perform computer network
Maintenance.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key outcomes These are assessable statements which specify the
which make up workplace required level of performance for each of the elements.
function Bold and italicized terms are elaborated in the Range

1. Terminate Computer 1.1 Network devices are selected as per technical

network cables requirements
1.2 Network Cable trunking is performed as per work
requirements

1.3 Network Cable termination is performed as per

work requirements
2. Connect Computer 2.1 Safety measures are observed as per workplace
network cables procedure.

2.2 Setting up Network devices is performed as per

work requirements
2.3 Network Cable testing is performed as per work
requirements
2.4 Network Cable connection performed as per
networking standards
2.5 Network connection is established as per
networking standards

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 2.6 Network testing is performed as per work
requirements
3. Perform Computer 3.1 Computer network is monitored as per work
Network Maintenance requirement
3.2 Computer network troubleshooting is performed as
per networking standards
3.3 Computer network is optimized as per networking
standards.

RANGE
This section provides work environments and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.
Variable Range
1. Cable termination may Is the enabling the physical and electrical interconnection of
include but is not two cable ends, or a cable and a terminal equipment.
limited to:  Cable stripping
 Colour coding
 Cable crimping
2. Safety measures may Personal Protective Equipment:
include but are not  Overall/apron/dust coat
limited to:
 Gloves
 Safety boots
 Ergonomics
 First AID kit
3. Network devices may Are electronic devices which are required for communication
include but not limited and interaction between devices on a computer network
to: Computer
 Router
 Switch
 Bridge

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  Hub
 Patch panels
 Access point

4. Network standards Rules for data communications that are needed for
may include but are interoperability of networking technologies and processes
not limited to;  HTTP
 IEEE 802.1
 TCP/IP

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
 Analytical skills
 Troubleshooting skill
 Communication
 Basic ICT skills
Required Knowledge
The individual needs to demonstrate knowledge of:
 Networking concepts
 Networking policies and standards
 Technology underlying cyber-attacks and networks
 Computer crimes
 Laws governing protection of ICT
 Emerging trends and issues in ICT;
 Cyber security
 Network automation
 Cloud migration
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  Artificial intelligence
 Internet of Things

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
1. Critical Aspects Assessment requires evidence that the candidate:
of Competency 1.1 Performed cable trunking
1.2 Terminated network cable
1.3 Performed cable testing
1.4 Set up network devices
1.5 Established network connection
1.6 Performed network troubleshooting.
1.7 Created a network report
2. Resource The following resources should be provided:
Implications
1.1 Access to relevant workplace where assessment can take place
1.2 Appropriately simulated environment where assessment can take
place

3. Methods of Competency may be assessed through:

Assessment 1.3 Demonstration
1.4 Practical assignment
1.5 Oral Questioning
1.6 Demonstration
1.7 Written Test

4. Context of Competency may be assessed:

Assessment
1.8 On-the-job
1.9 In a simulated work environment

5. Guidance Holistic assessment with other units relevant to the industry sector,
information for workplace and job role is recommended.

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assessment

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 PERFORM COMPUTER REPAIR AND MAINTENANCE
UNIT CODE:0714 351 04A

UNIT DESCRIPTION:

This unit covers the competencies required for performing computer repair and maintenance.
It involves performing computer troubleshooting, repairing faulty components, testing
computer component functionality and performing computer maintenance.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required level
outcomes which make of performance for each of the elements.
up workplace functions (Bold and italicized terms are elaborated in the range)

1. Perform computer
1.1 User data is assessed as per workplace procedures.
troubleshooting
1.2 Computer problems are identified as per the assessed user
data.
1.3 Solution to the problem is determined as per workplace
procedure.
2. Repair faulty 2.1 Computer components for replacement are selected as per
components. the workplace procedure.
2.2 Tools for repairing or replacing are assembled as per the
workplace procedure.
2.3 Safety procedures are observed as per workplace
procedures.
2.4 Faulty computer components are repaired or replaced as
per the manufacturer’s manual.

2.5 Obsolete or faulty computer components are disposed as

per workplace procedures.

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 ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required level
outcomes which make of performance for each of the elements.
up workplace functions
3. Test computer 3.1 Computer is switched on for POST test as per workplace
component procedure.
functionality
3.2 Computer component test is performed as per workplace
procedure.

3.3 Computer component’s functionality report is generated as

per workplace procedure.

4 Perform computer 4.1 Computer maintenance is scheduled as per the workplace

maintenance procedure.
4.2 Computer maintenance is performed as per the workplace
procedure.

4.3 Computer maintenance report is generated as per workplace

procedure.

RANGE
Variable Range

1. Computer components may include but are ● Input components.

not limited to: ● Output components.
● Storage components
● Processing components
● Communication components
2. Safety procedures may include but are not Personal Protective Equipment:
limited to: ● Overall/apron/dust coat
● Antiglare screens
● Dust mask

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Variable Range

● Gloves
● Safety boots
● Antistatic equipment
● Antistatic wrist strap
● Antistatic mat
● Antistatic gloves
● Ergonomics
● First AID kit
3. Tools for repairing or replacing may include ● Straight-head screwdriver, large and
but are not limited to: small
● Phillips-head screwdriver, large and
small
● Tweezers or part retriever
● Needle-nosed pliers
● Wire cutters
● Chip extractor
● Hex wrench set
● Torx screwdriver
4. Disposed may include but are not limited ● E- waste
to: ● Pollution
● Hazards
● Disposal methods

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.

Required knowledge
The individual needs to demonstrate knowledge of:

● Troubleshooting techniques
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 ● Procedures and techniques for reassembling
● Component testing techniques
● Computer systems and their components
● The manufacturer's warranty requirements relating to activities for the computer and
related components.
● Types of Computer/component testing
● Types of Maintenance techniques

Required skills
The individual needs to demonstrate the following skills:

● Communications skills
● Proficient in ICT
● Time management
● Faults troubleshooting
● Problem solving
● Planning
● First aid
● Critical thinking

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and understanding and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Identified computer problems as per the assessed user data.
1.2 Determined solution to the problem as per workplace
procedure.
1.3 Selected computer components for replacement as per the
workplace procedure.
1.4 Assembled tools for repairing or replacing as per the
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 workplace procedure.
1.5 Repaired or replaced faulty computer components as per the
manufacturer’s manual.
1.6 Performed computer component test as per workplace
procedure.
1.7 Performed computer maintenance as per the workplace
procedure.
2. Resource The following resources should be provided:
implications 2.1 Appropriately simulated environment where assessment can
take place.
2.2 Access to relevant work environment.
2.3 Resources relevant to the proposed activities or tasks.
3. Methods of Competency may be assessed through:
assessment 3.1 Practical
3.2 Projects
3.3 Third Party Reports
3.4 Portfolio of evidence
3.5 Written tests
4. Context of Competency may be assessed in a workplace or in a simulated
Assessment workplace
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace job role is recommended.
assessment

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 INSTALL COMPUTER SOFTWARE
UNIT CODE: 0619 451 06A

UNIT DESCRIPTION
This unit covers the competencies required to install computer software. It involves installing
computer software, testing computer software functionality and performing software
maintenance.
ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required level
outcomes which make of performance for each of the elements.
up workplace (Bold and italicized terms are elaborated in the range)
functions
1. Install Computer 1.1 Computer software identified as per user need.
software
1.2 Computer software selected as per workplace procedure.

1.3 Local user accounts are created as per the workplace

procedures
1.4 Data Backup performed as per work procedure.

1.5 Computer Software is installed as per software installation

manual.
1.6 Computer Software is configured as per software installation
manual.
2. Test computer 1.1 Software testing is performed as per user manual.
software 1.2 Corrective measures are performed as per user requirements.
functionality. 1.3 Computer software functionality is confirmed as per
workplace procedures
3. Perform software 3.1 Software maintenance schedule is adopted as per workplace
maintenance. procedure.
3.2 Software functionality is monitored as per workplace
procedure.
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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level
outcomes which make of performance for each of the elements.
up workplace (Bold and italicized terms are elaborated in the range)
functions 3.3 Software upgrade is conducted as per installation guide.
3.4 Software update is conducted as per the workplace
procedures.
3.5 Safety procedures are observed as per workplace procedures.

RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range

1. Software maintenance may ● Adaptive

include but are not limited to: ● Perfective
● Preventive
● Corrective
2. Safety procedures may include ● Personal Protective Equipment:
but are not limited to: ● Overall/apron/dust coat
● Antiglare screens
● Gloves

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.

Required Knowledge

The individual needs to demonstrate knowledge of:

● Troubleshooting techniques
● Testing techniques

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 ● Computer systems and their components
● The manufacturer's warranty requirements relating to activities for the computer and
related components
● Types of Maintenance techniques

Required skills

The individual needs to demonstrate the following skills:

● Problem solving skills

● Communication skills
● Time management
● Critical thinking

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and skills range.

1. Critical aspects of Assessment requires evidence that the candidate:

competency 1.1. Selected computer software as per user needs.
1.2. Installed computer Software as per software installation
manual.
1.3. Configured computer Software according to software
installation manual.
1.4. Conducted software upgrade according to installation
guide.
1.5. Conducted software update as per the workplace
procedures.
1.6. Confirmed Computer software functionality as per
workplace procedures
2. Resource The following resources should be provided:
implications 2.1 Appropriately simulated environment where assessment can

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 take place.
2.2 Access to relevant work environment
2.3 Resources relevant to the proposed activities or tasks
3. Methods of Competency may be assessed through:
assessment 3.1 Practical
3.2 Projects
3.3 Third Party Reports
3.4 Portfolio of evidence
3.5 Written tests
4. Context of Competency may be assessed in a workplace or in a simulated
assessment workplace

5. Guidance Holistic assessment with other units relevant to the industry

information for sector, workplace job role is recommended.
assessment

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 PERFORM NETWORK DESIGN AND MANAGEMENT

UNIT CODE: 0612 451 07A

UNIT DESCRIPTION
This unit covers the competencies required to perform network design and management. It
involves designing computer network, installing computer network, testing computer network
and performing computer network maintenance.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

1. Design
1.1 User needs are collected as per the workplace procedure.
computer network
1.2 Physical network design is developed as per user
requirements.

1.3 Logical network design is developed as per user

requirements.

1.4 Computer network design is mapped out as per user

requirements.
2. Install computer 2.1 Safety measures are observed as per workplace
network procedure.

2.2 Computer network components are identified as per the

network design.

2.3 Computer network is set up as per the network design.

2.4 Computer network is configured as per the network

design.

2.5 Computer network is documented as per the network

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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions
design.

2.6 Computer network components are disposed as per

workplace procedures.
3. Test computer 3.1 Network testing tools and equipment are identified as per
network the work requirement.

3.2 Network components are tested as per the workplace

procedure.

3.3 Network testing report is developed as per the work

requirement.
4. Perform computer
4.1 Computer network maintenance schedule is prepared as
network
per workplace procedure.
maintenance.
4.2 Computer network is monitored as per maintenance
schedule.
4.3 Computer network is optimized as per the user
requirements.
4.4 Computer network maintenance report is developed as
per workplace procedure.

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RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range

1. Computer network components  Hubs

may include but are not limited to:  Switches
 Routers
 Modem
 Repeaters
2. Network testing tools may include ● Ping
but are not limited to: ● Traceroute
● Cable tester
● Wireshark
3. Safety measures may include but Personal Protective Equipment:
are not limited to: ● Overall/apron/dust coat
● Antiglare screens
● Dust mask
● Gloves
● Safety boots
● Antistatic equipment
● Ergonomics
● First AID kit
4. Disposed may include but are not ● E- waste
limited to: ● Pollution
● Hazards
● Disposal methods

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.

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Required Knowledge
The individual needs to demonstrate knowledge of:

 System analysis and design

 Documentation processes
 Computer and devices settings
 Cyber security threats and measures
 Technology trends in computer networking
 Troubleshooting techniques
 Types of Maintenance techniques
 Data protection laws

Required skills

The individual needs to demonstrate the following skills:

 Report Writing
 Data collection
 Analytical skills
 Problem solving skills
 Communication skills
 Time management
 Critical thinking

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and skills range.

1. Critical aspects of Assessment requires evidence that the candidate:

competency 1.1. Developed network design as per users’ requirements.
1.2. Set up computer network as per the network design.
1.3. Configured computer network as per the network
design.
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 1.4. Tested network components as per the workplace
procedure.
1.5. Optimized computer network as per the user
requirements.
2. Resource The following resources should be provided:
implications 1.6. Appropriately simulated environment where assessment
can take place.
1.7. Access to relevant work environment.
1.8. Resources relevant to the proposed activities or tasks.
3. Methods of Competency may be assessed through:
assessment 2.1 Practical
2.2 Projects
2.3 Third Party Reports
2.4 Portfolio of evidence
2.5 Written tests

4. Context of Competency may be assessed in a workplace or in a simulated

assessment workplace.

5. Guidance Holistic assessment with other units relevant to the industry

information for sector, workplace job role is recommended.
assessment

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 MANAGE COMPUTERIZED DATABASE SYSTEMS

UNIT CODE:0612 451 08A

UNIT DESCRIPTION
This unit covers the competencies required to manage computerized database systems. It
involves designing computerized database, creating computerized database, manipulating
computerized database, testing computerized database and maintaining computerized
database.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

1. Perform website 1.1 Website user requirements are identified as per the user
Application user needs.
need analysis
1.2 Website user requirements specifications process is
documented as per the user needs.

1.3 Website user requirement specifications are reviewed as

per user need report.

2.1 Website application design tools are selected as per user

needs.

2.2 Website application design methods are implemented as

2. Design website
per the user needs.
application
2.3 Website application visual hierarchy is developed as per
the user needs.

2.4 Website application site map is created as per the user

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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)
needs.

3.1 Front-end web pages are created as per website application

design.
3. Develop website 3.2 Website backend is created as per website application
application design.
3.3 Website application is integrated to the backend as per
workplace procedure.
4.1 Website application hosting platform is selected as per
host requirements.
4. Host the website 4.2 Server environment is setup as per host requirements.
application 4.3 Website application files are uploaded as per host
requirements.
4.4 Website server is configured as per host requirements.
5.1 Website application test plan is developed as per the
workplace procedures.
5. Test the website 5.2 Website application testing techniques are selected as per
application the workplace procedures.
5.3 Website application is tested as per workplace procedures.
5.4 Test report is developed as per workplace procedures.
6. Maintain the website 6.1 Website is monitored as per workplace procedures.
application. 6.2 Monitoring report is developed as per workplace
procedures.
6.3 Website application bugs are fixed as per monitoring
report.
6.4 Website application is updated as per the workplace
procedures.
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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)
6.5 Website is backed up in accordance with workplace
procedures.
RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range

1. Database models may include but  Network

are not limited to:  Hierarchical
 Relational
 Object oriented
2. Database objects may include but  Forms
are not limited to:  Tables
 Reports
 Queries
 Macros
3. Data relationships may include but ● One to one
are not limited to: ● One to many
● Many to many

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.

Required Knowledge

The individual needs to demonstrate knowledge of:

 System analysis and design

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  Documentation processes
 Computer and devices settings
 Cyber security threats and measures
 Technology trends in computerized database
 Techniques of distribution and monetizing of computerized database.
 Troubleshooting techniques

 Types of Maintenance techniques

 Data protection laws

Required skills

The individual needs to demonstrate the following skills:

 Report Writing
 Data collection
 Analytical skills
 Problem solving skills
 Communication skills
 Time management
 Critical thinking

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and skills range.

1. Critical aspects of Assessment requires evidence that the candidate:

competency 1.1. Developed computerized database models as per user
needs.
1.2. Designed computerized database as per user
requirements.
1.3. Developed computerized database as per the computer
database design.

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 1.4. Populated computerized database as per the workplace
procedure.
1.5. Retrieved data as per the workplace requirement.
1.6. Tested computerized database as per the work
requirement.
1.7. Optimized computerized database as per the user
requirements.
2. Resource The following resources should be provided:
implications 2.1 Appropriately simulated environment where assessment can
take place.
2.2 Access to relevant work environment
2.3 Resources relevant to the proposed activities or tasks

3. Methods of Competency may be assessed through:

assessment 2.4 Practical
2.5 Projects
2.6 Third Party Reports
2.7 Portfolio of evidence
2.8 Written tests

4. Context of Competency may be assessed in a workplace or in a simulated

assessment workplace

5. Guidance Holistic assessment with other units relevant to the industry

information for sector, workplace job role is recommended.
assessment

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