REPUBLIC OF KENYA

NATIONAL OCCUPATIONAL STANDARDS

FOR

ICT TECHNICIAN

KNQF LEVEL 6

PROGRAMME ISCED CODE: 061 2554A

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All rights reserved. No part of this occupation standard may be reproduced, distributed, or
transmitted in any form or by any means, including photocopying, recording, or other
electronic or mechanical methods without the prior written permission of …….., except in
the case of brief quotations embodied in critical reviews and certain other non-commercial
uses permitted by copyright law.

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 FOREWORD
Provision of quality education and training is fundamental to the Government’s overall
strategy for socio-economic development. Quality education and training contribute to
achievement focused on Kenya’s development blueprint and sustainable development goals.

Reforms in the education and training sector are necessary for achievement of Kenya Vision
2030 and meeting the provisions the Constitution of Kenya. The education sector had to be
aligned to the Constitution and this resulted in formulation of the Policy Framework for
Reforming Education and Training (Sessional Paper No. 1 of 2019). A key feature of this
policy is the change in the design and delivery of TVET training. The reforms include
making TVET competency-based, developing the curriculum in collaboration with industry,
certifying learners based on demonstrated competence, and allowing multiple entry and exit
points in TVET programmes.

These reforms emphasize the role of industry as key collaborators in occupation standard
development to ensure it aligns with their competence needs. It is against this background
that this occupation standard has been developed.

It is my conviction that this occupation standard will play a great role towards development
of competent human resource for the ……….. sector’s growth and sustainable development.

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 PREFACE
Kenya Vision 2030 aims to transform the country into a newly industrializing, middle-
income country providing high quality life to all its citizens by the year 2030. Kenya intends
to create a globally competitive and adaptive human resource base to meet requirements of a
rapidly industrializing economy through life-long education and training. TVET has a
responsibility of facilitating the process of inculcating knowledge, skills and worker
behaviour necessary for catapulting the nation to a globally competitive country, hence the
paradigm shift to embrace Competency Based Education and Training (CBET).

The Technical and Vocational Education and Training Act No. 29 of 2013 and the Sessional
Paper No. 1 of 2019 on Reforming Education and Training in Kenya, emphasized the need to
reform curriculum development, assessment and certification. This called for a shift to CBET
to address the mismatch between skills acquired through training and skills needed by
industry as well as increase the global competitiveness of Kenyan labour force.

This occupation standard has been developed in adherence to the Kenya National
Qualification Framework and CBETA standards and guidelines. The occupation standard is
designed and organized into Units of Learning with Learning Outcomes; suggested delivery
methods, training/learning resources and methods of assessing the trainee’s achievement. The
occupation standard is competency-based and allows multiple entry and exit to the course.

I am grateful to the Council Members, Council Secretariat, …….. NSSC, expert workers and
all those who participated in the development of this occupation standard.

CHAIRPERSON COUNCIL QAI

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 ACRONYMS

EMS Environmental Management Systems

ERP Enterprise Resource Planning

ICT Information Communication Technology

POST Power on Self-Test

SDLC System Development SRS life cycle

TVET Technical and Vocational Education and Training

ISCED International Standard Classification of Education
HSE Health, safety and environment
BCD Binary Coded Decimal
ASCII American Standard Code for Information Interchange
EBCDIC Extended Binary Coded Decimal Interchange Code
SRS System Requirements Specification
DSDM Dynamic system Development model

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 KEY TO ISCED UNIT CODE

xx x x xxx x x

Sector / Industry Version Control

Sub Sector Unit of Competence

Number

ISCED level,
Occupational Area Programme Orientation
and Level of Completion

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 TABLE OF CONTENTS

FOREWORD.............................................................................................................................ii

PREFACE.................................................................................................................................iii

ACKNOWLEDGEMENT........................................................................................................iv

ACRONYMS AND ABBREVIATIONS..................................................................................v

KEY TO UNIT CODE..............................................................................................................vi

TABLE OF CONTENTS...........................................................................................................7

COURSE OVERVIEW..............................................................................................................8

PERFORM COMPUTER ESSENTIALS.................................................................................9

PERFORM COMPUTER OPERATIONS..............................................................................14
SETUP COMPUTER NETWORK.........................................................................................21
PERFORM COMPUTER REPAIR AND MAINTENANCE.................................................26
APPLY BASIC ELECTRONICS............................................................................................31
INSTALL COMPUTER SOFTWARE...................................................................................37
APPLY WORK ETHICS AND PRACTICES........................................................................41
PERFORM NETWORK DESIGN AND MANAGEMENT..................................................52
APPLY COMPUTER PROGRAMMING PRINCIPLES.......................................................57
DEVELOP FRONT-END WEB APPLICATION..................................................................61
APPLY COMMUNICATION SKILLS..................................................................................67
APPLY ENTREPRENEURIAL SKILLS...............................................................................73
PERFORM SYSTEM ANALYSIS AND DESIGN................................................................84
APPLY DISCRETE MATHEMATICAL CONCEPTS..........................................................93
MANAGE COMPUTERIZED DATABASE SYSTEMS.....................................................100
MANAGE ICT SECURITY..................................................................................................105
INSTALL COMPUTER NETWORK...................................................................................109
DEVELOP DESKTOP APPLICATION...............................................................................115
BACK-END WEBSITE APPLICATION.............................................................................121

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 OCCUPATION STANDARD OVERVIEW
The ICT Technician Level 6 occupational standard is designed to equip learners with
comprehensive skills and knowledge essential in supporting or enabling the use of ICT
equipment and applications. The program focuses on key competencies, including perform
computer essentials, perform computer operations, perform computer network setup, perform
computer repair and maintenance, install computer software, perform network design and
management, manage computerized database system, develop website application, manage
ICT security, develop desktop application, apply basics electronics, apply computer
programming principles, apply discrete mathematical concepts, perform system analysis and
design, apply communication skills, apply work ethics and practices and apply
entrepreneurial skills.

SUMMARY OF UNITS OF COMPETENCY

BASIC UNITS OF COMPETENCY

UNIT CODE UNIT TITLE
0031 441 01A Apply Communication Skills
0417 441 02A Apply Work Ethics and Practices
0413 441 03A Apply Entrepreneurial Skills
COMMON UNITS OF COMPETENCY
0714 441 04A Apply Basic Electronics
0613 451 05A Apply Computer Programming Principles
0613 541 01A Apply Discrete Mathematical Concepts
0541541 02A Perform System Analysis and Design
CORE UNITS OF COMPETENCY
0611 351 01A Perform Computer Essentials
0611 351 02A Perform Computer Operations
0612 351 03A Perform Computer Network Setup
0714 351 04A Perform Computer Repair and Maintenance
0619 451 06A Install Computer Software
0612 451 07A Perform Network Design and Management
0612 451 08A Manage Computerized Database System
0613 551 03A Develop Website Application
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 0612 551 04A Manage ICT Security Management
0613 551 05A Develop Desktop Application
Industrial Training

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 BASIC UNITS OF COMPETENCY

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 APPLY COMMUNICATION SKILLS
UNIT CODE: 0031 441 01A

UNIT DESCRIPTION
This unit covers the competencies required to apply communication skills. It involves
applying communication channels, written, non-verbal, oral, and grouping communication
skills.

ELEMENTS AND PERFORMANCE CRITERIA

PERFORMANCE CRITERIA
ELEMENT
These are assessable statements that specify the required
These describe the key
level of performance for each of the elements.
outcomes that make up
Bold and italicized terms are elaborated in the Range
workplace function

1. Apply communication 1.1 Specific communication channels are identified and

channels applied as per workplace requirements.
1.2 Challenges are identified and addressed as per the
operational standards of the organization.
1.3 Communication channels are evaluated to meet
workplace needs.
2. Apply written 2.1 Types of written communication are identified and
communication skills applied according to the workplace requirements.
2.2 Written communication needs are identified and
implemented according to workplace procedures.
2.3 Written communication guidelines are analyzed,
evaluated, and revised based on workplace needs.
3. Apply non-verbal 3.1 Existing non-verbal communication techniques are
communication skills identified and applied as per organization policy.

3.2 Non-verbal communication techniques are articulated

and modelled to enhance inclusivity according to
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 PERFORMANCE CRITERIA
ELEMENT
These are assessable statements that specify the required
These describe the key
level of performance for each of the elements.
outcomes that make up
Bold and italicized terms are elaborated in the Range
workplace function

workplace requirements.

4. Apply oral 4.1 Types of oral communication are identified and

communication skills established as per organization policy.
4.2 Pathways of oral communication are identified and
established as per organization policy.
4.3 Pathways of oral communication are reviewed
according to organization procedures.
4.4 Pathways of oral communication are maintained
according to the organization standards.

5. Apply group 5.1 Group communication strategies are applied as per the
communication skills workplace needs.
5.2 Groups are organized in accordance with workplace
procedures.
5.3 Effective questioning, listening and non-verbal
communication techniques are used as per needs.

5.4 Group communication challenges are identified and

addressed according to the workplace needs.

RANGE
This section provides the work environment and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.

Variable Range
1. Communication ● Language switch
strategies may ● Comprehension check
include but are not ● Repetition
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Variable Range
limited to: ● Asking confirmation
● Paraphrasing
● Clarification request
● Translation
● Restructuring
● Generalization
2. Effective group ● Identifying and evaluating what is occurring within an
interaction may interaction in a non-judgmental way.
include but not ● Using active listening.
limited to: ● Making decision about appropriate words, behavior.
● Putting together response which is culturally
appropriate.
● Expressing an individual perspective.
● Expressing own philosophy, ideology and background
and exploring impact with relevance to communication
3. Situations may ● Establishing rapport
include but are not ● Eliciting facts and information
limited to: ● Facilitating resolution of issues
● Developing action plans

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
● Active listening
● Interpretation
● Negotiation
● Writing
● Oral skills
● Creative thinking

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 ● Critical thinking
● Decision making
● Analytical
● Innovation
● Conflict skills
● Leadership
● Problem solving skills
● Management
● Organizational
● Teamwork

Required Knowledge
The individual needs to demonstrate knowledge of:
● Communication process
● Dynamics of groups
● Styles of group leadership
● Key elements of communications strategy
● Principles of effective communication
● Turn-taking techniques
● Conflict resolution techniques
● Work planning
● Work organization
● Company policies
● Company operations and procedure standards
● Fundamental rights at the workplace
● Personal hygiene
● Accountability
● Workplace problems and how to deal with them

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills, knowledge, and range.
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1. Critical Assessment requires evidence that the candidate:
aspects of 1.1 Identified and applied specific communication channels as per
Competency. workplace requirements.
1.2 Identified and applied specific written communication
correspondence according to the workplace requirements.
1.3 Applied and developed non-verbal strategies to communicate
in all areas of the workplace requirements.
1.4 Established pathways of oral communication as per
workplace policy.
1.5 Applied group communication strategies based on workplace
needs.
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where assessment can take
place.
2.2 Appropriately simulated environment where assessment can
take place.
2.3 Resources relevant to the proposed activity or tasks.
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Observation

3.2 Oral assessment

3.3 Portfolio of evidence

3.4 Interviews

3.5 Third party report

3.6 Written assessment

3.7 Practical assessment

3.8 Projects

4. Context of Competency may be assessed:

Assessment 4.1 On-the-job
4.2 In a simulated work environment
5. Guidance Holistic assessment with other units relevant to the industry

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 information sector, workplace and job role is recommended.
for
assessment

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 APPLY WORK ETHICS AND PRACTICES
UNIT CODE: 0417 441 02A

UNIT DESCRIPTION
This unit covers competencies required to effectively apply work ethics and practices. It
involves the ability to: apply self-management skills, promote ethical work practices and
values, promote teamwork, maintain professional and personal development, apply problem-
solving and promote customer care.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in Range
1. Apply self- 1.1 Personal vision, mission and goals are formulated based
management skills on potential and concerning organization objectives and
strategic plan
1.2 Self-esteem and a positive self-image are developed and
maintained based on value
1.3 Emotional intelligence and stress management are
demonstrated as per workplace requirements.
1.4 Assertiveness is developed and maintained based on the
requirements of the job.
1.5 Accountability and responsibility for one's actions are
demonstrated based on workplace instructions.
1.6 Time management, attendance and punctuality are
observed as per the organization’s policy.

1.7 Personal goals are managed as per the organization’s

objective
1.8 Self-strengths and weaknesses are identified based on
personal objectives

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function. 1.9 Motivation, initiative and proactivity are utilized as per
the organization policy

1.10 Individual performance is evaluated and monitored

according to the agreed targets.
2. Promote ethical 2.1 Integrity is demonstrated as per acceptable norms
work practices and 2.2 Codes of conduct is applied as per the workplace
values requirements
2.3 Policies and guidelines are observed as per the workplace
requirements
2.4 Professionalism is exercised in line with organizational
policies
3. Promote Team work 3.1 Teams are formed to enhance productivity based on
organization’s objectives
3.2 Duties are assigned to teams under the organization policy.
3.3 Team activities are managed and coordinated as per set
objectives.
3.4 Team performance is evaluated based on set targets as per
workplace policy.
3.5 Conflicts are resolved between team members in line with
organization policy.
3.6 Gender and diversity-related issues are identified and
mainstreamed in accordance with workplace policy.
3.7 Healthy relationships are developed and maintained in line
with the workplace.
3.8 Adaptability and flexibility are applied in dealing with team
members as per workplace policies
4. Maintain professional 4.1 Personal growth and development needs are identified and
and personal assessed in line with the requirements of the job.

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
up workplace function.
development 4.2 Training and career opportunities are identified and utilized
based on job requirements.

4.3 Resources for training are mobilized and allocated based on

organizations and individual skills needs.
4.4 Licenses and certifications relevant to the job and career are
obtained and renewed as per policy.
4.5 Recognitions are sought as proof of career advancement in
line with professional requirements.
4.6 Work priorities and personal commitments are balanced
and managed based on the requirements of the job and
personal objectives.
4.7 Dynamism and on-the-job learning are embraced in line
with the organization’s goals and objectives.
5. Apply Problem 5.1 Creative, innovative and practical solutions are developed
solving skills based on the problem
5.2 Independence and initiative in identifying and solving
problems are demonstrated based on the requirements of
the job.
5.3 Team problems are solved as per the workplace guidelines
5.4 Problem-solving strategies are applied as per the workplace
guidelines
5.5 Problems are analysed and assumptions tested as per the
context of data and circumstances
6. Promote Customer 5.6 Customers' needs are identified based on their
Care characteristics
5.7 Customer feedback is allowed and
5.8 Facilitated in line with organization policies.
5.9 Customer concerns and complaints are analyzed and

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make level of performance for each of the elements.
resolved in line with the set organizational culture.
5.10 Proactive customer outreach programs are implemented
as per organizational policies
5.11 Customer retention strategies are developed and
implemented in line with the organizational policy

RANGE
This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range

1. Feedback may include but not ● Verbal

limited to: ● Written
● Informal
● Formal
2. Conflicts include but are not ● Interpersonal Conflict.
limited to: ● Intrapersonal Conflict.
● Intergroup Conflict.
● Intragroup Conflict.
3. Relationships may include but ● Man/Woman
not limited to: ● Trainer/trainee
● Employee/employer
● Client/service provider
● Husband/wife
● Boy/girl
● Parent/child
● Sibling relationships
4. Team may include but not ● Small work group
limited to: ● Staff in a section/department

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Variable Range

● Inter-agency group
● Virtual teams
5. Personal growth may include ● Growth in the job
but not limited to: ● Career mobility
● Gains and exposure the job gives
● Net workings
● Benefits that accrue to the individual as a result
of noteworthy performance
6. Personal objectives may ● Long term
include but not limited to: ● Short term
● Broad
● Specific
7. Trainings and career ● Participation in training programs
opportunities may include but ● Serving as Resource Persons in conferences
not limited to and workshops
● Capacity building
8. Resource may include may ● Human
but not limited to: ● Financial
● Technology
9. Creative and innovative may ● New ideas
include but not limited to: ● Original ideas
● Different ideas
● Methods/procedures
● Processes
● New tools
10. Emerging issues may include ● Artificial Intelligence
but not limited to: ● Data confidentiality
● National cohesion
● Open offices

REQUIRED SKILLS AND KNOWLEDGE

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This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
● Active listening
● Critical thinking
● Organizational
● Negotiation
● Monitoring
● Evaluation
● Problem solving
● Decision Making
● Leadership
● Creative/innovative thinking
● Adaptability
● Conflict management
● Emotional intelligence
● Teamwork

Required Knowledge
The individual needs to demonstrate knowledge of:
● Work values and ethics
● Company policies and procedures
● Company operations, procedures and standards
● Flexibility and adaptability
● Concept of time and leisure time
● Decision making
● Work planning
● Organizing work
● Monitoring and evaluation
● Record keeping
● Gender and diversity mainstreaming

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 ● Drug and substance abuse
● Professional growth and development
● creativity
● Innovation
● problem solving
● customer care
● Mentoring and coaching.
● Emerging issues

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.

1. Critical aspects Assessment require evidence that the candidate:

of Competency 1.1 Applied self-management skills as per organizational procedures.
1.2 Promoted ethical practices and values as per organizational
procedures.
1.3 Promoted Teamwork as per workplace assignments.
1.4 Maintained professional and personal development as per
organizational procedures.
1.5 Applied Problem-solving skills based on work requirements.
1.6 Identified customer needs based on their characteristics.
1.7 Gave back Customer feedback in line with organization policies.
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where assessment can take
place
2.2 Appropriately simulated environment where assessment can
take place.
2.3 Resources relevant to the proposed activity or tasks.

3. Methods of Competency in this unit may be assessed through:

Assessment 3.1 Observation
3.2 Oral questioning

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 3.3 Written test
3.4 Portfolio of Evidence
3.5 Interview
3.6 Third party report
4. Context of Competency may be assessed:
Assessment 4.1 On-the-job
4.2 In a simulated work environment
5. Guidance Holistic assessment with other units relevant to the industry sector,
information workplace and job role is recommended.
for
assessment

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 APPLY ENTREPRENEURIAL SKILLS
UNIT CODE: 0413 441 03A

UNIT DESCRIPTION
This unit covers the competencies required to demonstrate an understanding of
entrepreneurship. It involves applying financial literacy, applying entrepreneurial concepts,
identifying entrepreneurship opportunities, and applying business legal aspects, innovate
business strategies, and develop business plans.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements that specify the required
outcomes that make up level of performance for each of the elements.
workplace function.
Bold and italicized terms are elaborated in Range

1. Apply Financial Literacy 1.1 Sources of personal and business funds are identified
Skills as per financial procedures and standards
1.2 Personal finances are managed as per financial
procedures and standards
1.3 Savings are managed as per financial procedures and
standards

1.4 Debts are managed as per financial procedures and

standards

1.5 Investments are undertaken as per financial procedures

and standards

1.6 Insurance services are procured as per financial

procedures and standards
2. Apply entrepreneurial 2.1 Entrepreneurs and Business persons are distinguished
concept as per principles of entrepreneurship

2.2 Types of entrepreneurs are identified as per principles

of entrepreneurship

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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements that specify the required
outcomes that make up level of performance for each of the elements.
workplace function.
2.3 Ways of becoming an entrepreneur are identified as per
principles of Entrepreneurship
2.4 Characteristics of Entrepreneurs are identified as per
principles of Entrepreneurship
2.5 Salaried employment and self-employment are
distinguished as per principles of entrepreneurship

2.6 Requirements for entry into self-employment are

identified according to business procedures and
standards

2.7 Roles of an Entrepreneur in an enterprise are

determined according to business procedures and
standards
2.8 Contributions of entrepreneurship to National
development are identified as per business procedures
and standards
3. Identify entrepreneurial 3.1 Business ideas are identified as per business
opportunities procedures and standards
3.2 Factors to consider when evaluating business
opportunity viability are explored based on business
procedure and standards

3.3 Entrepreneurial opportunities are evaluated as per

business procedures and standards

3.4 Business ideas and opportunities are generated as per

business procedures and standards

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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements that specify the required
outcomes that make up level of performance for each of the elements.
workplace function.
3.5 Business life cycle is analyzed as per business
procedures and standards

4. Apply business legal 4.1 Forms of business ownership are identified as per
aspects legal procedures and practices

4.2 Business Registration and Licensing processes are

identified as per legal procedures and practices

4.3 Types of Contracts and Agreements are analyzed as per

legal procedures and practices

4.4 Employment Laws are identified as per legal

procedures and practices
4.5 Taxation laws are identified as per legal procedures
and practices
5. Innovate Business 5.1 Business innovation strategies are determined by the
strategies organization standards

5.2 Creativity in business development is demonstrated in

accordance with business standards
5.3 Innovative business standards are developed as per
business principles
5.4 Linkages with other entrepreneurs are created as per
best practice
5.5 ICT is incorporated in business growth and
development as per best practice
6. Develop Business Plan 6.1 Business idea is described as per business procedures
and standards

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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements that specify the required
outcomes that make up level of performance for each of the elements.
6.2 Business description is developed as per business
plan format

6.3 Marketing plan is developed as per business plan

format
6.4 Organizational/Management plan is prepared in
accordance with business plan format
6.5 Production/operation plan is prepared in accordance
with business plan format
6.6 Financial plan is prepared in accordance with the
business plan format
6.7 Executive summary is prepared in accordance with
business plan format
6.8 Business plan is presented as per best practice

6.9 Business ideas are incubated as per institutional

policy.

RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range

1. Sources of personal funds ● Salary/Wages

may include but not limited ● Investments
to: ● Savings
● Inheritance
● Government Benefits

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Variable Range

2. Sources of business finance ● Equity Financing

may include but not limited ● Debt Financing,
to: ● Personal Savings/Investment
● Retained Earnings
● Grants and Subsidies
● Crowdfunding
● supplier Credit:
● Leasing and Asset Financing:
3. Types of entrepreneurs may ● Innovators
include but not limited to: ● Imitators
● Craft
● Opportunistic
● Speculators
4. Characteristics of ● Creative
Entrepreneurs may include ● Innovative
but not limited to: ● Planner
● Risk taker
● Networker
● Confident
● Flexible
● Persistent
● Patient
● Independent
● Future oriented
● Goal oriented
5. Requirements for entry into ● Technical skills
self-employment may ● Management skills
include but not limited to ● Entrepreneurial skills
● Resources
● Infrastructure
6. Forms of businesses ● Sole proprietorship
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Variable Range

ownership may include but

not limited to: ● Partnership
● Limited companies
● Cooperatives
7. Innovative business ● New products
standards may include but ● New methods of production
not limited to: ● New markets
● New sources of supplies
● Change in industrialization

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills

The individual needs to demonstrate the following skills:

● Analytical
● Management
● Problem-solving
● Root-cause analysis
● Communication

Required Knowledge

The individual needs to demonstrate knowledge of:

● Decision making
● Business communication
● Change management
● Competition
● Risk
● Net working
● Time management
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 ● Leadership
● Factors affecting entrepreneurship development
● Principles of Entrepreneurship
● Features and benefits of common operational practices, e. g., continuous improvement
(kaizen), waste elimination,
● Conflict resolution
● Health, safety and environment (HSE) principles and requirements
● Customer care standards
● Basic financial management
● Business strategic planning
● Impact of change on individuals, groups and industries
● Government and regulatory processes
● Local and international market trends
● Product promotion standards
● Market and feasibility studies
● Government and regulatory processes
● Local and international business environment
● Relevant developments in other industries
● Regional/ County business expansion standards

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1 Identified Sources of personal and business
finance as per financial procedures and standards
1.2 Managed Personal finances as per financial
procedures and standards
1.3 Made Investment decisions as per financial
procedures and standards
1.4 Generated Business ideas and opportunities based
on business procedure and standards

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 1.5 Analyzed business life cycle based on business
procedure and standards
1.6 Determined business innovative standards as per
business principles
1.7 Developed and presented a business plan as per
regulatory framework.
2. Resource Implications The following resources should be provided:
2.1 Access to relevant workplace where assessment can
take place
2.2 Appropriately simulated environment where
assessment can take place
3. Methods of Competency may be assessed through:
Assessment 3.1 Written tests
3.2 Oral questions
3.3 Third party report
3.4 Interviews
3.5 Portfolio
4. Context of Assessment Competency may be assessed:
4.1 On-the-job
4.2 In a simulated work environment
5. Guidance information Holistic assessment with other units relevant to the
for assessment industry sector, workplace and job role is recommended.

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 COMMON UNITS OF COMPETENCY

APPLY BASIC ELECTRONICS

UNIT CODE: 0714 441 04A

UNIT DESCRIPTION
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This unit specifies the competencies required to apply basic electronic. It involves identifying
electric circuits, identifying electronic components, applying semi-conductor theory, and
classifying computer memory, applying logic gates, applying logic gates and performing
Boolean algebra operations.

ELEMENTS AND PERFORMANCE CRETIRIA

ELEMENT PERFORMANCE CRITERIA

(Bold and italicized terms are elaborated in the Range)

1. Identify electrical 1.1 Electrical circuit are identified as per electrical engineering
circuits principles
1.2 Electrical quantities and their S.I units are identified as
per electrical engineering standards
1.3 Types of electrical circuits are identified as per electrical
engineering standards
2. Identify electronic 2.1 Electronic components are Identified as per electrical
components engineering standard
2.2 Characteristic of electronic components are identified as
per their operations
2.3 Application of electronic components are Identified as per
workplace functions
2.4 Characteristics of integrated circuit are identified as per the
standard mode of operations.
3. Apply Semi- 3.1 Explanation of semiconductor theory is done as per the
conductor theory electronics principles.

3.2 Structure of matter is described as per electronics principles

3.3 Electrons in conductors and semiconductors are explained

as per electronics principles
3.4 Types of semiconductor materials are identified as per
electronics principles

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ELEMENT PERFORMANCE CRITERIA

(Bold and italicized terms are elaborated in the Range)

3.5 P-type and N-type materials are explained as per

electronics principles
3.6 Description of P-N junction diodes operations is done as
per their operations
3.7 Types and operations of transistors are identified as per
electronics principles
3.8 Semiconductor theory is applied in electrical circuits as per
electronics principles
4. Classify computer 3.9 Classification of computer memories are identified as per
memory their characteristics
3.10 Me
mory hierarchy is identified as per memory speed
3.11 Le
vels of memory storage are identified as per technology
used.
3.12 Cla
ssification of memories is done as per the technology used
5. Apply logic gates 5.1 Logic gates are identified as per the Digital Electronics
principles
5.2 Logic circuits are developed as per the standard procedures

5.3 Logic circuits are simplified as per the standard procedures

5.4 Apply logic gates in electronic circuits as per digital
Electronics principles
6. Perform Boolean 6.1 Key concepts in Boolean algebra are explained as per the
algebra operations digital electronics principles

6.2 Boolean Expressions are demonstrated as per the SOPs

6.3 Basic Boolean operations are performed as per the SOPs

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ELEMENT PERFORMANCE CRITERIA

(Bold and italicized terms are elaborated in the Range)

6.4 Methods of simplifying Boolean expressions are illustrated

as per the SOPs
6.5 Boolean Laws and Theorems are illustrated as per the SOPs
6.6 Simplification rules for Boolean expressions are illustrated
as per the SOPs

RANGE

This section provides work environments and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.

Variable Range

May include but is not limited to:

1. Electrical quantities and ● E.M.F in volts

their units
● Power in watts

● Energy in joules

● Resistance in ohms

● Current in amperes

2. Types of electrical circuits ● AC – Alternating Current

● DC – Direct Current

3. Types and operations of ● Types

transistors
✔ PNP

✔ NPN

● Operations

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Variable Range

May include but is not limited to:

✔ Forward biasing

✔ Reverse Biasing

4. Types of memories ● Semi-conductor

● Magnetic
● Optical

5. Classification of ● RAM
memories ● ROM

6. Levels of memory storage ● Internal

● Main
● Online
● Offline bulk

REQUIRED KNOWLEDGE AND UNDERSTANDING

The individual needs to apply knowledge and understanding of:
● Electrical Components
● Electrical Quantities and units of measurement
● Electrical circuits
● Semiconductor theory
● Types of Computer memories
● Boolean algebra
● Logic gates
FOUNDATION SKILLS
The individual needs to apply the following foundation skills:
● Communications (verbal and written);
● Proficient in ICT
● Time management
● Problem solving
● Decision making

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 ● First aid
EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and understanding and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Identified electrical quantities and their S.I units as per
electrical engineering standards
1.2 Identified types of electrical circuits as per electrical
engineering standards
1.3 Identified electronic components as per electrical
engineering standard
1.4 Memory storage as per technology used
1.5 Identified application of electronic components as per work
place functions
1.6 Identified type and operations of transistors as per electronics
principles
1.7 Identified logic gates as per the Digital Electronics principles
1.8 Developed logic circuits as per the standard procedures
1.9 Simplified logic circuits as per the standard procedures
1.10Performed basic Boolean operations as per work procedures
2. Resource The following resources should be provided:
Implications 2.1 Appropriately simulated environment where assessment can
take place
2.2 Access to relevant work environment
2.3 Resources relevant to the proposed activities or tasks
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Practical
3.2 Projects
3.3 Third party reports
3.4 Portfolio of evidence evaluation
3.5 Written tests
4. Context of This Competency may be assessed individually in a workplace or
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 Assessment simulated workplace
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

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 APPLY COMPUTER PROGRAMMING PRINCIPLES
UNIT CODE: 0613 451 05A

UNIT DESCRIPTION
This unit covers the competencies required to apply computer programming principles. It
involves applying computer programming skills, demonstrating structured programming
skills and demonstrating object-oriented programming skills.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

1. Apply computer 1.1 Programming language types are identified as per the
programming skills user requirements.
1.2 Programming paradigms are applied as per user
requirements.
1.3 Program development life cycle is applied as per the
work requirements.
1.4 Program design tools are applied as per the user
requirements.
1.5 Program writing tools are identified as per the system
requirements.
2. Demonstrate structured 2.1 Identifiers are declared as per program design
programming skills specification.
2.2 Initialization of variables and constants is performed
according to program design specifications.
2.3 User-defined data types are applied as per system
requirements.

2.4 Computer program input is created as per program

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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

design.
2.5 Data control structures in a program are applied as
per program design requirements.
2.6 Data structures in a program are applied as per
program design specifications.
2.7 Computer program subroutines are created as per user
needs.
2.8 Computer program output is coded as per user
requirements.
2.9 Computer program debugging is performed as per
work procedures.
2.10 Computer program is compiled as per system
requirements.
3. Demonstrate object- 3.1 Objects and classes are implemented as per work
oriented programming procedures.
skills

3.2 Objects methods are declared as per application

requirements.
3.3 Namespaces are applied as per wok procedures.
3.4 Data abstraction concepts are applied as per work
procedures.
3.5 Object encapsulations are applied as per work
procedures.
3.6 Class templates are implemented as per application
requirements.
3.7 Class inheritance is implemented as per application
requirements.
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ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

3.8 Polymorphism is implemented as per application

requirements.

RANGE

This section provides a work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.
Variable Range

1. Programming paradigms may ● Imperative

include but not limited to: ● Functional
● Procedural
● Object-oriented
2. Program design tools may include ● Flow charts
but not limited to: ● Decision tables
● Decision trees
● Pseudocode
● Algorithm
3. Program writing tools may include ● Text editors
but not limited to: ● Compilers Linkers
● Debuggers
● Special Integrated development
Environment (IDE)
4. Identifier may include but not ● Names assigned to different entities such
limited to: as variable, functions and arrays.

5. Data control structures may include ● Selection

but not limited to: ● Loops
● Sequence
6. Data structures may include but not ● Arrays
limited to: ● Queue
● Stack
● Linked lists

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REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.

Required knowledge
The individual needs to demonstrate knowledge of:
● Structured programming principles.
● Object oriented programming principles.
● Techniques of system analysis and design.
● Software development methodologies.
● Program development techniques.
● Software program testing and debugging techniques.

Required skills
The individual needs to demonstrate the following skills:
● Communications (verbal and written)
● Proficient in ICT
● Time management
● Problem solving
● Planning
● Decision making

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and skills range.
1. Critical aspects of Assessment requires evidence that the candidate:
competency 1.1 Applied program design tools as per the user requirements.
1.2 Created computer program input as per program design.
1.3 Data control structures in a program are applied as per
program design requirements.
1.4 Applied data structures in a program as per program design
specifications.
1.5 Created computer program subroutines as per user needs.

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 1.6 Coded computer program output as per user requirements.
1.7 Compiled computer program as per system requirements
1.8 Compiled objects and classes as per work procedures.
1.9 Declared objects methods as per application requirements.
1.10 Applied namespaces as per wok procedures.
1.11 Applied data abstraction concepts as per work procedures.
1.12 Applied object encapsulation as per work procedures.
1.13 Implemented class templates as per application
requirements.
2. Resource The following resources should be provided:
implications 2.1 Access to relevant workplace where assessment can take
place.
2.2 Appropriately simulated environment where assessment can
take place.
2.3 Resources relevant to the proposed activity or tasks.
3. Methods of Competency in this unit may be assessed through:
assessment 3.1 Observation
3.2 Portfolio of evidence
3.3 Interviews
3.4 Third party reports
3.5 Written assessment
3.6 Practical assessment
3.7 Projects
4. Context of Competency may be assessed:
assessment 4.1 On-the-job
4.2 In a simulated work environment
5. Guidance 5.1 Holistic assessment with other units relevant to the industry
information for sector, workplace and job role is recommended.
assessment

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 APPLY DISCRETE MATHEMATICAL CONCEPTS
UNIT CODE: 0541 541 01A
UNIT DESCRIPTION:

This unit covers the competence to apply discrete mathematical concepts. It involves carrying
out set theory operations, performing matrix operations, applying number systems, applying
logic gates, performing sequence and series and demonstrating graph theory.

ELEMENTS AND PERFORMANCE CRETIRIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

1. Carry out set theory 1.1 Sets are represented as per workplace requirements.
operations 1.2 Sets are applied as per workplace requirements.

1.3 Set Operations are applied as per workplace

requirements.
2. Perform matrix operations 2.1 Matrices are identified as per workplace
requirements.
2.2 Matrix operations are applied as per workplace
requirements.
2.3 Determinant of a matrix is applied as per workplace
requirements.
2.4 Inverse of a matrix is applied as per workplace
requirements.
3. Apply Number Systems 3.1 Number systems are identified as per workplace
requirements.
3.2 Base conversion is performed as per workplace
requirements.

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

3.3 Binary arithmetic operations are performed as per

workplace requirements.

3.4 Binary codes are identified as per workplace

requirements.
3.5 Representation of decimals in BCD is carried out
3.6 BCD arithmetic is performed as per workplace
requirements.
4. Apply Logic Gates 4.1 Logic gates are identified as per workplace
requirements.
4.2 Boolean Algebra is applied as per workplace
requirements

4.3 Logic gates are applied as per workplace

requirements
5. Perform sequence and 5.1 Summation of a sequence is applied as per
series operations workplace requirements.

5.2 Arithmetic series is applied as per workplace

requirements

5.3 Geometric series is applied as per workplace

requirements

6. Demonstrate graph theory 6.1 Key Graph terminologies are applied as per
workplace requirements

6.2 Types of graphs are applied as per workplace

requirements

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 ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the
outcomes which make up required level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

6.3 Representation of graphs are applied as per

workplace requirements

6.4 Applications of graphs are applied as per workplace

requirements.

RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range

1. Methods of Set  Statement form

representation may include  Tabular form
but is not limited to:  Set builder notation

2. Sets may include but is  Finite Set

not limited to:  Infinite Set
 Subset
 Proper Subset
 Universal Set
 Empty or Null
 Equal
 Equivalent Set
 Singleton Set or Unit Set

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  Overlapping Set
 Disjoint Set

3. Set operations may include  Venn Diagram

but is not limited to:  Set Union and Set Intersection
 Set Difference/Relative Complement
 Set Complement

4. Types of matrices may  Square

include but is not limited  Symmetric
to:  Skew-symmetric
 Diagonal
 Identity
 Orthogonal

5. Matrix operations may  Sum of matrices

include but not limited to: o 2 x 2 matrices
o 3 x 3 matrices
 Matrix subtraction
o 2 x 2 matrices
o 3 x 3 matrices
 · Product of two matrices

6. Number systems may  Hexadecimal number system

include but not limited to:  Octal number system
 Decimal number system
 Binary number system

7. Binary codes may include  Binary Coded Decimal (BCD)

but not limited to:  Gray Code
 Excess-3 Code
 ASCII

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  EBCDIC

8. Types of graphs may  Bar graphs

include but is not limited  Line graphs
to:  Histogram
 Ogive curves

9. Representations of graphs  Adjacency matrix

may include but is not  Adjacency list
limited to:

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required skills
The individual needs to demonstrate the following skills:
 Communications (verbal and written);
 Time management;
 Decision making;
 Research;
 Problem solving;

Required knowledge
The individual needs to demonstrate knowledge of:
 Set Theory
 Matrices
 Relations and Functions
 Recursion
 Sequence and Series
 Graph Theory

EVIDENCE GUIDE

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This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and understanding and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Applied set operations as per workplace requirements.
1.2 Performed matrix operations.
1.3 Applied types of relations as per workplace requirements.
1.4 Applied types of functions as per workplace requirements.
1.5 Applied types of recursion relations as per workplace
requirements.
1.6 Applied arithmetic series as per workplace requirements.
1.7 Applied geometric series as per workplace requirements.
1.8 Applied application of graphs as per workplace requirements.

2. Resource The following resources must be provided:

Implications 2.1 Access to relevant workplace where assessment can take place.
2.2 Appropriately simulated environment where assessment can
take place.
2.3 Resources relevant to the proposed activity or tasks.

3. Methods of Competency may be assessed through:

Assessment 3.1 Portfolio of evidence
3.2 Written tests
3.3 Interviews
3.4 Third party report
3.5 Practical assessment
Competency may be assessed:
4. Context of
4.1 On-the-job
Assessment
4.2 In a simulated work environment
1.1 Holistic assessment with other units relevant to the industry
5. Guidance
sector, workplace and job role is recommended.
information for
assessment

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 PERFORM SYSTEM ANALYSIS AND DESIGN

UNIT CODE: 0613 541 02A

UNIT DESCRIPTION

This unit covers the competencies required to perform system analysis and design. It involves
applying system analysis and design concepts, applying approaches to system development
and project planning, performing system analysis, performing system design, performing
system testing, performing system implementation and maintenance.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key outcomes These are assessable statements which specify the
which make up workplace required level of performance for each of the elements
functions (Bold and italicized terms are elaborated in the
range)

1. Apply System Analysis and 1.1. Constraints of a system standard are identified
Design concepts as per work procedures.
1.2. Properties of a system are identified as per
work procedures.
1.3. Elements of a system are identified as per
work procedures.
1.4. Classification of systems is done as per work
procedures.
1.5. Types of information system are identified as
per work procedures.
1.6. System models are identified as per work
procedures.
1.7. Categories of Information are identified as per
work procedures
1.8. System analysis and design concepts are
applied as per user needs

2. Apply approaches to system 2.1. System development approaches are identified

Development and Project as per work procedures.
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ELEMENT PERFORMANCE CRITERIA
These describe the key outcomes These are assessable statements which specify the
which make up workplace required level of performance for each of the elements
functions (Bold and italicized terms are elaborated in the
range)
plan 2.2. System development life cycle models are
identified as per work procedures.

2.3. Activities involved in SDLC are identified as

per work procedures.

2.4. SDLC phases are identified as per work

procedures.

2.5. Project planning and system development

approaches are applied as per user needs.

3. Perform System Analysis 3.1. Overview of system analysis is determined

according to work procedures.

3.2. Attributes of structured analysis are identified

as per user needs.

3.3. Tools and techniques of system analysis are

identified according to work procedures.

3.4. System analysis activities are performed as per

user need.

4. Perform System Design 4.1. Software requirements specification (SRS)

document is prepared as per user needs.

4.2. Components of system design are identified

based SRS document

4.3. Inputs and outputs of System Design are

identified as per SRS document.

4.4. Types of system design are identified as per

system design principles

4.5. Stages of system design are identified

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ELEMENT PERFORMANCE CRITERIA
These describe the key outcomes These are assessable statements which specify the
which make up workplace required level of performance for each of the elements
functions (Bold and italicized terms are elaborated in the
range)
according to system design principles

4.6. Data Modelling techniques are applied as per

user needs

5. Perform system testing 5.1. Types of the system testing are identified as
per system requirements.

5.2. System debugging is performed as per system

requirement.

5.3. System testing is performed as per the test plan

5.4. System test report is developed as per

workplace procedure

6. Perform System 6.1. System implementation methods are identified

Implementation as per system implementation standards

6.2. Appropriate implementation method is

selected according to the user needs

6.3. Prerequisite implementation procedures are

performed as per the user needs

6.4. System is deployed according to the selected

implementation method procedure

7. Perform system maintenance 7.1. System reviewed according to the organization

policy

7.2. System maintenance is performed according to

the review outcome

7.3. System maintenance report is developed as per

workplace procedures
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RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range
May include but is not limited to:

1. System development life  Waterfall

cycle models may include  Prototyping
but are not limited to:  Dynamic system Development model (DSDM)
 Object oriented model

2. SDLC phases may include  Planning

but are not limited to:  Analysis
 Design
 Testing
 Implementation
 Maintenance
 Graphic
3. Attributes of structures
 Logical
analysis may include but are
 Process division
not limited to:
 High level to lower-level approach

4. Components of system  Quality

design may include but are  Timeliness
not limited to:  Cost-Effectiveness

5. Stages of system design may  Requirements determination

include but are not limited  Requirements specifications
to:  Feasibility Analysis
 Final Specifications
 Hardware study
 System Design

6. Data Modelling techniques  Conceptual

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Variable Range
May include but is not limited to:

may include but are not  Relational

limited to:  Object Oriented

7. Types of the system testing  Software

may include but are not  Unit
limited to:  Integration
 Usability

8. System implementation  Direct

methods may include but are  Phased
not limited to:  Piloting
 parallel

9. Prerequisite implementation  User training, data conversion, hardware/software

procedures may include but acquisition, personnel recruitment
are not limited to:

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.

Required knowledge
1. system design and system Analysis concepts
2. System development Approaches
3. System development methodologies
4. System development life cycle models
5. SDLC phases are identified.
6. Project planning concepts
7. Tools and techniques of system analysis
8. Activities performed during System analysis
9. Components and concepts of system design
10. Data Modelling techniques

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11. System implementation procedures
12. Types of the system testing
13. Deployment procedures of the system
14. Types of system maintenance

Required skills

The individual needs to demonstrate the following foundation skills:

 Communications (verbal and written);
 Proficient in ICT
 Time management
 Analytical
 Planning
 Decision making
 Report writing

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and understanding and range.

1. Critical Assessment requires evidence that the candidate:

Aspects of
Competency 1.1 Applied System analysis and design concepts as per user
needs.
1.2 Identified SDLC phases as per work procedures.
1.3 Performed System analysis activities as per user need.
1.4 Prepared Software requirements specification (SRS)
document-based user story.
1.5 Identified components of system design-based SRS
document.
1.6 Identified inputs and outputs of System Design as per SRS
document.

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 1.7 Identified types of system design as per system design
principles.
1.8 Identified Stages of system design according to system design
principles.
1.9 Performed Input design according to system specification
1.10 Identified System Security and control measures as per
SRS document.
1.11 Performed process design according to system
specification.
1.12 Performed Output design according to system
specification.
1.13 Developed designed System as per the system design.
1.14 Deployed developed System according to the selected
implementation method procedure.
1.15 Performed system maintenance according to the review
outcome.
2. Resource The following resources should be provided:
implications 2.1 Appropriately simulated environment where assessment can
take place
2.2 Access to relevant work environment
2.3 Resources relevant to the proposed activities or
tasks
3. Methods of Competency may be assessed through:
assessment 1.1 Practical
1.2 Projects
1.3 Third Party Reports
1.4 Portfolio of evidence
1.5 Written tests
4. Context of Competency may be assessed in a workplace or in a simulated
assessment workplace
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace job role is recommended.

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 assessment

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 CORE UNITS OF COMPETENCY

PERFORM COMPUTER ESSENTIALS

UNIT CODE: 0611 351 01A

UNIT DESCRIPTION
This unit covers the competencies required in performing computer essentials. It involves
managing computer devices, managing desktop settings, performing file management,
managing computer software and performing online jobs.

ELEMENTS AND PERFORMANCE CRITERIA

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements.
workplace function Bold and italicized terms are elaborated in the Range

1. Manage computer 1.1 Computer Hardware devices are selected as per user
devices requirement.
1.2 Computer Hardware devices are disassembled as per user
requirement.
1.3 Computer Hardware devices are assembled as per user
requirement.
1.4 Computer booting process is performed as per Unified
Extensible Firmware Interface (UEFI) standards.

1.5 Computer Peripheral devices are connected as per user

manual.
2. Manage desktop 2.1 Desktop icons are customized as per user manual.
settings 2.2 Desktop date and time are set as per user manual.
2.3 Desktop configuration settings are performed as per user
manual.
3. Perform file 3.1 Files and folders are created per work specifications
management
3.2 Files and folders are transferred between various media as
per user requirements

3.3 File protection is performed as per work specifications

4. Manage computer 4.1 Data backup media is selected as per work requirements.
software 4.2 Data backup is performed as per work requirements
4.3 Computer software is installed as per work requirements
4.4 Computer software is optimized as per software standards
5. Perform online jobs 5.1 Online job platforms are identified as per the job
requirements.

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 5.2 Online accounts and profiles are created in accordance
with the work requirements.
5.3 Online jobs are identified according to the bidder’s
skillset.
5.4 Online digital identity is managed according to industry
best practices.
5.5 Online job bidding is done as per the specific job
requirements.
5.6 Online tasks are executed according to the job
requirements.
5.7 Personal online payment account is managed in
accordance with financial regulations.

RANGE
This section provides work environments and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.
Variable Range
1. Computer hardware Collection of physical parts of a computer system such as;
may include but not  Computer case, monitor, keyboard, and mouse
limited to:  All the parts inside the computer case, such as the
hard disk drive, motherboard and video card

2. Computer Peripherals Collection of hardware devices connected to the system unit

may include but not  Printer
limited to:
 Speaker
 Mouse
 Keyboard
 Projector
3. Computer software may A collection of instructions or computer tools that enable the
include but not limited user to interact with a computer, its hardware, or perform
to: tasks.
 Applications
 Operating systems

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  Device drivers
 Browsers
 Utility programs
4. Online job platforms ● Remotask
may include but are not ● Data annotation.tech
limited to: ● Cloudworker
● Upwork
● Oneforma
● Appen

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
 Communication skills
 Evaluation skills
 Problem solving skills
 Time management
 Data protection laws
 E waste disposal
Required Knowledge
The individual needs to demonstrate knowledge of:
 Computer settings
 Computer hardware selection
 Computer hardware assembly and disassembly
 Software installation
 File handling
 Software reviews forums

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
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1. Critical Aspects Assessment requires evidence that the candidate:
of Competency 1.1 Selected Computer Hardware devices
1.2 Assembled computer hardware
1.3 Disassembled computer hardware
1.4 Desktop settings were customized
1.5 Installed computer software
1.6 Optimized Computer software
1.7 Files and folders are transferred between various media as per
user requirements
1.8 Executes online tasks according to the job requirements.
2. Resource The following resources should be provided:
Implications 2.1 Appropriately simulated environment where assessment can take
place.
2.2 Access to relevant work environment.
2.3 Resources relevant to the proposed activities or tasks.
3. Methods of Competency may be assessed through:
assessment 3.1 Practical
3.2 Projects
3.3 Third Party Reports
3.4 Portfolio of evidence
3.5 Written tests
4. Context of Competency may be assessed:
assessment 4.1 On-the-job
4.2 In a simulated work environment
5. Guidance Holistic assessment with other units relevant to the industry sector,
information for workplace and job role is recommended.
assessment

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 PERFORM COMPUTER OPERATIONS
UNIT CODE: 0611 351 02A
UNIT DESCRIPTION
This unit covers the competencies required to perform computer operations. It involves
processing computerized word documents, manipulating computerized spread sheets,
maintaining computerized databases, prepare Power point presentation, manipulating graphic
application and performing online collaboration.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key outcomes which These are assessable statements which specify
make up workplace function the required level of performance for each of
the elements.
Bold and italicized terms are elaborated in the
Range

1. Process computerized word 1.1 Ergonomics risk factors observed as per

document work place procedures
1.2 Word document is created as per work
requirements
1.3 Tables are created and manipulated as per
work requirements
1.4 Mail merging is performed as per work
requirements
1.5 Word processing Objects are inserted as per
user requirements
1.6 List of figures and table of content are
generated as per user requirements
2. Manipulate computerized spread 2.1 Spreadsheet workbook is created as per
sheet work requirements
2.2 Cell referencing is performed as per task
requirements

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 2.3 Formula and functions are applied as per
work requirements
2.4 Charts are generated as per work
requirements
3. Maintain computerised database 3.1 Computerised database user requirements
are collected as per work requirements.
3.2 Computerised database schema are designed
as per task requirements.
3.3 Creation of Computerized database objects
as per task requirements.
3.4 Data manipulation is performed as per task
requirements.
4. Prepare Power point presentation 4.1 Power-point slides are created as per work
requirements
4.2 Presentation views are exhibited as per
work requirements
4.3 Animations and transitions are performed as
per work requirements
4.4 Slideshow is Presented as per work
requirements
5. Manipulate graphic application 4.5 Identifying graphic design requirements
4.6 Graphic design created as per task
requirements
4.7 Graphic design published as per the task
requirements
6. Perform document production 6.1 Document is printed as per user
specifications
6.2 Documents are scanned as per user
specifications
6.3 Documents are duplicated as per user
specifications
7. Perform Online Collaboration 7.1 Identification of Online collaboration
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 tools as per the task requirements
7.2 Prepare online collaboration as per the
task requirements.
7.3 Apply online collaborative tools as per
the task requirements.
7.4 Demonstrating Mobile collaborations as
per task requirements

RANGE
This section provides work environments and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.
Variable Range
1. Word Processing  Picture
Objects may include but  Shapes
are not limited to:  Table
 Charts
2. Functions may include  Sum
but are not limited to:  Count
 Average
 Max
 Min
 Rank
3. Presentation views may These are the methods used to show the presentation to the
include but are not audience.
limited to:  Outline
 Normal
 Slide sorter
 Notes page
 Reading view
4. Online document Is the use of web-based applications or platforms to create,
processing may include edit, store, share and collaborate on various types of
but is not limited to: documents?

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  Online data entry
 File conversion
 Google documents
 E- tasks
5. Online collaboration: These are the online web-based tools and services performed
This may include but  Video conferencing
not limited to:  Chatting
 Cloud computing
 Social media
 Online calendar
 Mailing

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
 Communication skills
 Evaluation skills
 Problem solving skills
 Time management
Required Knowledge
The individual needs to demonstrate knowledge of:
 Social media
 Online storage
 Online meetings
 Online data entry
 E-tasks

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.
1. Critical Aspects of Assessment requires evidence that the candidate:

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 Competency 1.1 Created a word document
1.2 Inserted objects
1.3 Performed mail merging
1.4 Created a table of contents
1.5 Created a workbook
1.6 Performed cell referencing
1.7 Created formula and functions
1.8 Generated charts
1.9 Performed Data manipulation
1.10 Made a presentation
1.11 Created animations and transitions
1.12 Printed a document
1.13 Scanned a document
1.14 Duplicated a document
1.15 Transferred a file online
1.16 Processed a document online
1.17 Performed online collaboration
2. Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace where assessment can take place
2.2 Appropriately simulated environment where assessment can take
place

3. Methods of Competency may be assessed through:

Assessment 1.1 Demonstration
1.2 Practical assignment
1.3 Oral Questioning
1.4 Written Test

4. Context of Competency may be assessed:

Assessment 4.1 On-the-job
4.2 In a simulated work environment
5. Guidance Holistic assessment with other units relevant to the industry sector,
information for workplace and job role is recommended.
assessment

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 PERFORM COMPUTER NETWORK SETUP
UNIT CODE: 0612 351 03A
UNIT DESCRIPTION
This unit covers the competencies required in setup computer network. It involves the ability
to terminate network cables, connect network cables and perform computer network
Maintenance.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key outcomes These are assessable statements which specify the
which make up workplace required level of performance for each of the elements.
function Bold and italicized terms are elaborated in the Range

1. Terminate Computer 1.1 Network devices are selected as per technical

network cables requirements
1.2 Network Cable trunking is performed as per work
requirements

1.3 Network Cable termination is performed as per

work requirements
2. Connect Computer 2.1 Safety measures are observed as per workplace
network cables procedure.
2.2 Setting up Network devices is performed as per
work requirements
2.3 Network Cable testing is performed as per work
requirements
2.4 Network Cable connection performed as per
networking standards
2.5 Network connection is established as per
networking standards

2.6 Network testing is performed as per work

requirements

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 3. Perform Computer 3.1 Computer network is monitored as per work
Network Maintenance requirement
3.2 Computer network troubleshooting is performed as
per networking standards
3.3 Computer network is optimized as per networking
standards.

RANGE
This section provides work environments and conditions to which the performance criteria
apply. It allows for different work environments and situations that will affect performance.
Variable Range
1. Cable termination may Is the enabling the physical and electrical interconnection of
include but is not two cable ends, or a cable and a terminal equipment.
limited to:  Cable stripping
 Colour coding
 Cable crimping
2. Safety measures may Personal Protective Equipment:
include but are not  Overall/apron/dust coat
limited to:  Gloves
 Safety boots
 Ergonomics
 First AID kit
3. Network devices may Are electronic devices which are required for communication
include but not limited and interaction between devices on a computer network
to: Computer
 Router
 Switch
 Bridge
 Hub
 Patch panels
 Access point

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4. Network standards Rules for data communications that are needed for
may include but are interoperability of networking technologies and processes
not limited to;  HTTP
 IEEE 802.1
 TCP/IP

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
 Analytical skills
 Troubleshooting skill
 Communication
 Basic ICT skills
Required Knowledge
The individual needs to demonstrate knowledge of:
 Networking concepts
 Networking policies and standards
 Technology underlying cyber-attacks and networks
 Computer crimes
 Laws governing protection of ICT
 Emerging trends and issues in ICT;
 Cyber security
 Network automation
 Cloud migration
 Artificial intelligence
 Internet of Things

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and knowledge and range.

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1. Critical Aspects Assessment requires evidence that the candidate:
of Competency 1.1 Performed cable trunking
1.2 Terminated network cable
1.3 Performed cable testing
1.4 Set up network devices
1.5 Established network connection
1.6 Performed network troubleshooting.
1.7 Created a network report
2. Resource The following resources should be provided:
Implications 1.1 Access to relevant workplace where assessment can take place
1.2 Appropriately simulated environment where assessment can take
place

3. Methods of Competency may be assessed through:

Assessment 1.3 Demonstration
1.4 Practical assignment
1.5 Oral Questioning
1.6 Demonstration
1.7 Written Test
4. Context of Competency may be assessed:
Assessment 1.8 On-the-job
1.9 In a simulated work environment
5. Guidance Holistic assessment with other units relevant to the industry sector,
information for workplace and job role is recommended.
assessment

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 PERFORM COMPUTER REPAIR AND MAINTENANCE
UNIT CODE:0714 351 04A

UNIT DESCRIPTION:

This unit covers the competencies required for performing computer repair and maintenance.
It involves performing computer troubleshooting, repairing faulty components, testing
computer component functionality and performing computer maintenance.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level
outcomes which make of performance for each of the elements.
up workplace functions (Bold and italicized terms are elaborated in the range)
1. Perform computer
1.1 User data is assessed as per workplace procedures.
troubleshooting
1.2 Computer problems are identified as per the assessed user
data.
1.3 Solution to the problem is determined as per workplace
procedure.
2. Repair faulty 2.1 Computer components for replacement are selected as per
components. the workplace procedure.
2.2 Tools for repairing or replacing are assembled as per the
workplace procedure.
2.3 Safety procedures are observed as per workplace
procedures.
2.4 Faulty computer components are repaired or replaced as
per the manufacturer’s manual.

2.5 Obsolete or faulty computer components are disposed as

per workplace procedures.

3. Test computer 3.1 Computer is switched on for POST test as per workplace
component procedure.

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 ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level
outcomes which make of performance for each of the elements.
up workplace functions (Bold and italicized terms are elaborated in the range)
functionality 3.2 Computer component test is performed as per workplace
procedure.

3.3 Computer component’s functionality report is generated as

per workplace procedure.

4 Perform computer 4.1 Computer maintenance is scheduled as per the workplace

maintenance procedure.
4.2 Computer maintenance is performed as per the workplace
procedure.
4.3 Computer maintenance report is generated as per workplace
procedure.

RANGE
Variable Range
1. Computer components may include but are ● Input components.
not limited to: ● Output components.
● Storage components
● Processing components
● Communication components
2. Safety procedures may include but are not Personal Protective Equipment:
limited to: ● Overall/apron/dust coat
● Antiglare screens
● Dust mask
● Gloves
● Safety boots
● Antistatic equipment

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Variable Range
● Antistatic wrist strap
● Antistatic mat
● Antistatic gloves
● Ergonomics
● First AID kit
3. Tools for repairing or replacing may include ● Straight-head screwdriver, large and
but are not limited to: small
● Phillips-head screwdriver, large and
small
● Tweezers or part retriever
● Needle-nosed pliers
● Wire cutters
● Chip extractor
● Hex wrench set
● Torx screwdriver
4. Disposed may include but are not limited ● E- waste
to: ● Pollution
● Hazards
● Disposal methods

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.

Required knowledge
The individual needs to demonstrate knowledge of:
● Troubleshooting techniques
● Procedures and techniques for reassembling
● Component testing techniques
● Computer systems and their components
● The manufacturer's warranty requirements relating to activities for the computer and
related components.

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 ● Types of Computer/component testing
● Types of Maintenance techniques

Required skills
The individual needs to demonstrate the following skills:
● Communications skills
● Proficient in ICT
● Time management
● Faults troubleshooting
● Problem solving
● Planning
● First aid
● Critical thinking

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and understanding and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Identified computer problems as per the assessed user data.
1.2 Determined solution to the problem as per workplace
procedure.
1.3 Selected computer components for replacement as per the
workplace procedure.
1.4 Assembled tools for repairing or replacing as per the
workplace procedure.
1.5 Repaired or replaced faulty computer components as per the
manufacturer’s manual.
1.6 Performed computer component test as per workplace
procedure.
1.7 Performed computer maintenance as per the workplace

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 procedure.
2. Resource The following resources should be provided:
implications 2.1 Appropriately simulated environment where assessment can
take place.
2.2 Access to relevant work environment.
2.3 Resources relevant to the proposed activities or tasks.
3. Methods of Competency may be assessed through:
assessment 3.1 Practical
3.2 Projects
3.3 Third Party Reports
3.4 Portfolio of evidence
3.5 Written tests
4. Context of Competency may be assessed in a workplace or in a simulated
Assessment workplace
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace job role is recommended.
assessment

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 INSTALL COMPUTER SOFTWARE
UNIT CODE: 0619 451 06A

UNIT DESCRIPTION
This unit covers the competencies required to install computer software. It involves installing
computer software, testing computer software functionality and performing software
maintenance.
ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required level
outcomes which make of performance for each of the elements.
up workplace (Bold and italicized terms are elaborated in the range)
functions
1. Install Computer 1.1 Computer software identified as per user need.
software
1.2 Computer software selected as per workplace procedure.

1.3 Local user accounts are created as per the workplace

procedures
1.4 Data Backup performed as per work procedure.

1.5 Computer Software is installed as per software installation

manual.
1.6 Computer Software is configured as per software installation
manual.
2. Test computer 1.1 Software testing is performed as per user manual.
software 1.2 Corrective measures are performed as per user requirements.
functionality. 1.3 Computer software functionality is confirmed as per
workplace procedures
3. Perform software 3.1 Software maintenance schedule is adopted as per workplace
maintenance. procedure.
3.2 Software functionality is monitored as per workplace
procedure.
3.3 Software upgrade is conducted as per installation guide.
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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level
outcomes which make of performance for each of the elements.
up workplace (Bold and italicized terms are elaborated in the range)
functions 3.4 Software update is conducted as per the workplace
procedures.
3.5 Safety procedures are observed as per workplace procedures.

RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range

1. Software maintenance may ● Adaptive

include but are not limited to: ● Perfective
● Preventive
● Corrective
2. Safety procedures may include ● Personal Protective Equipment:
but are not limited to: ● Overall/apron/dust coat
● Antiglare screens
● Gloves

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.

Required Knowledge

The individual needs to demonstrate knowledge of:

● Troubleshooting techniques
● Testing techniques
● Computer systems and their components
● The manufacturer's warranty requirements relating to activities for the computer and
related components
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 ● Types of Maintenance techniques

Required skills

The individual needs to demonstrate the following skills:

● Problem solving skills

● Communication skills
● Time management
● Critical thinking

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and skills range.

1. Critical aspects of Assessment requires evidence that the candidate:

competency 1.1. Selected computer software as per user needs.
1.2. Installed computer Software as per software installation
manual.
1.3. Configured computer Software according to software
installation manual.
1.4. Conducted software upgrade according to installation
guide.
1.5. Conducted software update as per the workplace
procedures.
1.6. Confirmed Computer software functionality as per
workplace procedures
2. Resource The following resources should be provided:
implications 2.1 Appropriately simulated environment where assessment can
take place.
2.2 Access to relevant work environment
2.3 Resources relevant to the proposed activities or tasks

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3. Methods of Competency may be assessed through:
assessment 3.1 Practical
3.2 Projects
3.3 Third Party Reports
3.4 Portfolio of evidence
3.5 Written tests
4. Context of Competency may be assessed in a workplace or in a simulated
assessment workplace

5. Guidance Holistic assessment with other units relevant to the industry

information for sector, workplace job role is recommended.
assessment

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 PERFORM NETWORK DESIGN AND MANAGEMENT

UNIT CODE: 0612 451 07A

UNIT DESCRIPTION
This unit covers the competencies required to perform network design and management. It
involves designing computer network, installing computer network, testing computer network
and performing computer network maintenance.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

1. Design
1.1 User needs are collected as per the workplace procedure.
computer network
1.2 Physical network design is developed as per user
requirements.

1.3 Logical network design is developed as per user

requirements.

1.4 Computer network design is mapped out as per user

requirements.
2. Install computer 2.1 Safety measures are observed as per workplace
network procedure.

2.2 Computer network components are identified as per the

network design.

2.3 Computer network is set up as per the network design.

2.4 Computer network is configured as per the network

design.

2.5 Computer network is documented as per the network

design.

2.6 Computer network components are disposed as per

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

workplace procedures.
3. Test computer 3.1 Network testing tools and equipment are identified as per
network the work requirement.

3.2 Network components are tested as per the workplace

procedure.

3.3 Network testing report is developed as per the work

requirement.
4. Perform computer
4.1 Computer network maintenance schedule is prepared as
network
per workplace procedure.
maintenance.
4.2 Computer network is monitored as per maintenance
schedule.
4.3 Computer network is optimized as per the user
requirements.
4.4 Computer network maintenance report is developed as
per workplace procedure.

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RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range
1. Computer network components  Hubs
may include but are not limited to:  Switches
 Routers
 Modem
 Repeaters
2. Network testing tools may include ● Ping
but are not limited to: ● Traceroute
● Cable tester
● Wireshark
3. Safety measures may include but Personal Protective Equipment:
are not limited to: ● Overall/apron/dust coat
● Antiglare screens
● Dust mask
● Gloves
● Safety boots
● Antistatic equipment
● Ergonomics
● First AID kit
4. Disposed may include but are not ● E- waste
limited to: ● Pollution
● Hazards
● Disposal methods

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.

Required Knowledge

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The individual needs to demonstrate knowledge of:

 System analysis and design

 Documentation processes
 Computer and devices settings
 Cyber security threats and measures
 Technology trends in computer networking
 Troubleshooting techniques
 Types of Maintenance techniques
 Data protection laws

Required skills

The individual needs to demonstrate the following skills:

 Report Writing
 Data collection
 Analytical skills
 Problem solving skills
 Communication skills
 Time management
 Critical thinking

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and skills range.

1. Critical aspects of Assessment requires evidence that the candidate:

competency 1.1. Developed network design as per users’ requirements.
1.2. Set up computer network as per the network design.
1.3. Configured computer network as per the network
design.
1.4. Tested network components as per the workplace
procedure.
1.5. Optimized computer network as per the user

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 requirements.
2. Resource The following resources should be provided:
implications 1.6. Appropriately simulated environment where assessment
can take place.
1.7. Access to relevant work environment.
1.8. Resources relevant to the proposed activities or tasks.
3. Methods of Competency may be assessed through:
assessment 2.1 Practical
2.2 Projects
2.3 Third Party Reports
2.4 Portfolio of evidence
2.5 Written tests

4. Context of Competency may be assessed in a workplace or in a simulated

assessment workplace.

5. Guidance Holistic assessment with other units relevant to the industry

information for sector, workplace job role is recommended.
assessment

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 MANAGE COMPUTERIZED DATABASE SYSTEMS

UNIT CODE:0612 451 08A

UNIT DESCRIPTION
This unit covers the competencies required to manage computerized database systems. It
involves designing computerized database, creating computerized database, manipulating
computerized database, testing computerized database and maintaining computerized
database.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

1. Perform website 1.1 Website user requirements are identified as per the user
Application user needs.
need analysis
1.2 Website user requirements specifications process is
documented as per the user needs.

1.3 Website user requirement specifications are reviewed as

per user need report.

2.1 Website application design tools are selected as per user

needs.

2.2 Website application design methods are implemented as

2. Design website per the user needs.
application 2.3 Website application visual hierarchy is developed as per
the user needs.

2.4 Website application site map is created as per the user

needs.

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

3.1 Front-end web pages are created as per website application

design.
3. Develop website 3.2 Website backend is created as per website application
application design.
3.3 Website application is integrated to the backend as per
workplace procedure.
4.1 Website application hosting platform is selected as per
host requirements.
4. Host the website 4.2 Server environment is setup as per host requirements.
application 4.3 Website application files are uploaded as per host
requirements.
4.4 Website server is configured as per host requirements.
5.1 Website application test plan is developed as per the
workplace procedures.
5. Test the website 5.2 Website application testing techniques are selected as per
application the workplace procedures.
5.3 Website application is tested as per workplace procedures.
5.4 Test report is developed as per workplace procedures.
6. Maintain the website 6.1 Website is monitored as per workplace procedures.
application. 6.2 Monitoring report is developed as per workplace
procedures.
6.3 Website application bugs are fixed as per monitoring
report.
6.4 Website application is updated as per the workplace
procedures.
6.5 Website is backed up in accordance with workplace
procedures.

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 84

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RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range

1. Database models may include but  Network

are not limited to:  Hierarchical
 Relational
 Object oriented
2. Database objects may include but  Forms
are not limited to:  Tables
 Reports
 Queries
 Macros
3. Data relationships may include but ● One to one
are not limited to: ● One to many
● Many to many

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.

Required Knowledge

The individual needs to demonstrate knowledge of:

 System analysis and design

 Documentation processes
 Computer and devices settings
 Cyber security threats and measures
 Technology trends in computerized database
 Techniques of distribution and monetizing of computerized database.
 Troubleshooting techniques

 Types of Maintenance techniques

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  Data protection laws

Required skills

The individual needs to demonstrate the following skills:

 Report Writing
 Data collection
 Analytical skills
 Problem solving skills
 Communication skills
 Time management
 Critical thinking

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and skills range.

1. Critical aspects of Assessment requires evidence that the candidate:

competency 1.1. Developed computerized database models as per user
needs.
1.2. Designed computerized database as per user
requirements.
1.3. Developed computerized database as per the computer
database design.
1.4. Populated computerized database as per the workplace
procedure.
1.5. Retrieved data as per the workplace requirement.
1.6. Tested computerized database as per the work
requirement.

1.7. Optimized computerized database as per the user

requirements.
2. Resource The following resources should be provided:
implications 2.1 Appropriately simulated environment where assessment can
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 take place.
2.2 Access to relevant work environment
2.3 Resources relevant to the proposed activities or tasks

3. Methods of Competency may be assessed through:

assessment 2.4 Practical
2.5 Projects
2.6 Third Party Reports
2.7 Portfolio of evidence
2.8 Written tests

4. Context of Competency may be assessed in a workplace or in a simulated

assessment workplace

5. Guidance Holistic assessment with other units relevant to the industry

information for sector, workplace job role is recommended.
assessment

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 DEVELOP WEBSITE APPLICATION

UNIT CODE: 0613 551 03A

UNIT DESCRIPTION
This unit covers the competencies required to develop back-end website application. It
involves performing website user need analysis, designing website, developing the website,
testing the website, hosting the website and maintaining the website.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

7. Perform website 1.4 Website user requirements are identified as per the user
Application user needs.
need analysis
1.5 Website user requirements specifications process is
documented as per the user needs.

1.6 Website user requirement specifications are reviewed as

per user need report.

8.1 Website application design tools are selected as per user

needs.

8.2 Website application design methods are implemented as

8. Design website per the user needs.
application 8.3 Website application visual hierarchy is developed as per
the user needs.

8.4 Website application site map is created as per the user

needs.
9. Develop website 3.4 Front-end web pages are created as per website application
application design.

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

3.5 Website backend is created as per website application

design.
3.6 Website application is integrated to the backend as per
workplace procedure.
10.1 Website application hosting platform is selected as per
host requirements.
10. Host the website 10.2 Server environment is setup as per host requirements.
application 10.3 Website application files are uploaded as per host
requirements.
10.4 Website server is configured as per host requirements.
11.1 Website application test plan is developed as per the
workplace procedures.
11.2 Website application testing techniques are selected as
11. Test the website
per the workplace procedures.
application
11.3 Website application is tested as per workplace
procedures.
11.4 Test report is developed as per workplace procedures.
6.6 Website is monitored as per workplace procedures.
6.7 Monitoring report is developed as per workplace
procedures.
12. Maintain the website 6.8 Website application bugs are fixed as per monitoring
application. report.
6.9 Website application is updated as per the workplace
procedures.
6.10 Website is backed up in accordance with workplace
procedures.

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RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range
1. Website application design tools  Figma
may include but are not limited to:  WordPress
 Wix
 Adobe Dreamweaver
2. Website application design  User-Centered Design
methods may include but are not  Visual Design
limited to:  Interaction Design
 Wireframing and Prototyping
3. Website application visual  Graphical user interface
hierarchy may include but are not  Hierarchy of Elements
limited to:  Typography
 Color
 Spacing and Layout
4. Website application testing  Functionality
techniques may include but are not  Black box
limited to:  Regression
 unit

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.

Required Knowledge

The individual needs to demonstrate knowledge of:

 Documentation processes
 Computer and devices settings
 Technology trends in develop website systems
 Troubleshooting techniques
 Types of maintenance techniques
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  Data protection laws
Required skills

The individual needs to demonstrate the following skills:

 Report Writing
 Data collection
 Analytical skills
 Problem solving skills
 Communication skills
 Time management
 Critical thinking

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and skills range.

1. Critical aspects of Assessment requires evidence that the candidate:

competency 1.1 Documented website user requirements specifications
process as per the user needs.
1.2 Developed website application visual hierarchy as per the
user needs.
1.3 Created website application site map as per the user needs.
1.4 Created front end web pages per website application design.
1.5 Created back-end web pages as per website application
design.
1.6 Integrated website application to the backend as per
workplace procedure.
1.7 Uploaded website application files as per host requirements.
1.8 Configured website server as per host requirements.
1.9 Fixed website application bugs as per monitoring report.
1.10 Updated website application as per the workplace
procedures.
2. Resource The following resources should be provided:

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 implications 2.1 Appropriately simulated environment where assessment can
take place.
2.2 Access to relevant work environment.
2.3 Resources relevant to the proposed activities or tasks.
3. Methods of Competency may be assessed through:
assessment 3.1 Practical
3.2 Projects
3.3 Third Party Reports
3.4 Portfolio of evidence
3.5 Written tests

4. Context of Competency may be assessed in a workplace or in a simulated

assessment workplace.

5. Guidance Holistic assessment with other units relevant to the industry

information for sector, workplace job role is recommended.
assessment

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 MANAGE ICT SECURITY
UNIT CODE: 0612 551 04A

UNIT DESCRIPTION
This unit covers the competencies required to manage ICT security. It involves assessing
security needs, installing security control measures and maintaining ICT system security.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)

1. Assess security needs 1.1 ICT security assets are documented based on
organization’s policy.
1.2 ICT security threats are identified as per organization
policy.
1.3 ICT security risk impact assessment is performed as per
industry standards.
1.4 ICT security risk assessment report is compiled as per risk
impact assessment performed.
2. Install security control 2.1 Physical control measures are implemented according to
measures the organisation ICT security policy.
2.2 Logical security control measures are implemented
according to the organisation ICT security policy.
2.3 ICT security control measures implemented are tested
according to the organization ICT security policy.
3. Maintain ICT system 3.1 ICT system security regular monitoring is carried out as
security per the organization policy.
3.2 ICT system security monitoring report is prepared as per
the organisation policy.
3.3 ICT system security is updated as per the monitoring
report.

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RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range
May include but not limited to:

1. ICT security assets may include  Software

but are not limited to:  Hardware
 Firmware
 Data
2. ICT security threats may include  Malware
but are not limited to:  Virus
 Phishing
 Hacking
 Denial of service

3. Physical control measures may ● Grills

include but are not limited to: ● Security guards
● Firewall
● Locks
4. Logical security control measures ● Firewall
may include but are not limited to: ● Password policy
● Encryption
● Authentication
● Access right policy

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.
Required Knowledge
The individual needs to demonstrate knowledge of:
 Documentation processes

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  Computer and devices settings
 Cyber security threats and measures
 Technology trends in manage ICT threats
 Troubleshooting techniques
 Types of maintenance techniques
 Data protection laws
Required skills
The individual needs to demonstrate the following skills:
 Report Writing
 Data collection
 Analytical skills
 Problem solving skills
 Communication skills
 Time management
 Critical thinking

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and skills range.

1. Critical aspects of Assessment requires evidence that the candidate:

competency 1.1 Identified ICT security threats as per organization policy.
1.2 Implemented Physical control measures according to the
organisation ICT security policy.
1.3 Implemented Logical security control measures according
to the organisation ICT security policy.
1.4 Monitored ICT security system as per the organization
policy.
1.5 Updated ICT security system as per the monitoring report.
2. Resource The following resources should be provided:
implications 1.1. Appropriately simulated environment where assessment
can take place.
1.2. Access to relevant work environment.
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 1.3. Resources relevant to the proposed activities or tasks.
3. Methods of Competency may be assessed through:
assessment 2.1 Practical
2.2 Projects
2.3 Third Party Reports
2.4 Portfolio of evidence
2.5 Written tests

4. Context of Competency may be assessed in a workplace or in a simulated

assessment workplace.

5. Guidance Holistic assessment with other units relevant to the industry

information for sector, workplace job role is recommended.
assessment

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 DEVELOP DESKTOP APPLICATION

UNIT CODE: 0613 551 05A

UNIT DESCRIPTION
This unit covers the competencies required to develop desktop application. It involves
assessing desktop application requirements, designing desktop application, creating desktop
application, deploying desktop application and maintaining desktop application.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
workplace functions (Bold and italicized terms are elaborated in the range)
1. Assess desktop
1.1 Desktop application requirements are identified as per
application requirements.
the user needs.

1.2 Desktop application requirements specifications process

is documented as per the user needs.
1.3 Desktop application requirements specifications are
reviewed as per user need report.
1.4 Desktop application design requirements are identified
as per user needs.
2. Design desktop 1.5 Desktop application design methods are implemented
application. as per requirements specifications document
1.6 Desktop application visual hierarchy is developed as
per the design method
3. Create desktop 3.1 Desktop application development environment is set
application. up as per the user manual.

3.2 Desktop application programming fundamentals are

applied as per the workplace procedures.

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements
3.3 Desktop application is developed as per design
methods
3.4 Desktop application is tested as per the workplace
procedures.
3.5 Desktop application is optimized as per the workplace
procedures.
4. Deploy desktop 3.6 Desktop application is packaged as per user the
application workplace procedures.
3.7 Desktop application deployment plan is developed as
per the user requirements.
3.8 Desktop application is installed per the workplace
procedures.
3.9 Desktop application user training is conducted as per
workplace procedures.
5. Maintain desktop 5.1 Desktop application maintenance schedule is prepared
application. as per workplace procedure.
5.2 Desktop application maintenance is performed as per
application maintenance schedule.
5.3 Desktop application maintenance report is developed as
per work procedure

RANGE

This section provides work environment and conditions to which the performance criteria
apply. It allows for different work environment and situations that will affect performance.

Variable Range
1. Desktop application design  User-centred Design
methods may include but are not  Visual Design
limited to:  Interaction Design
 Wireframing and Prototyping
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Variable Range
2. Desktop application programming  Basic syntax
fundamentals may include but are  Variables
not limited to:  Data types
 Control structures
 Objects
 Functions
 Data structures
 Debugging
3. Desktop application visual  Graphical user interface
hierarchy may include but are not  Hierarchy of Elements
limited to:  Typography
 Colour
 Spacing and Layout

REQUIRED KNOWLEDGE AND SKILLS

This section describes the knowledge and skills required for this unit of competency.
Required Knowledge
The individual needs to demonstrate knowledge of:
 Documentation processes
 Computer and devices settings
 Technology trends in desktop application
 Troubleshooting techniques
 Types of maintenance techniques
 Data protection laws

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Required skills
The individual needs to demonstrate the following skills:
 Report Writing
 Data collection
 Analytical skills
 Problem solving skills
 Communication skills
 Time management
 Critical thinking

EVIDENCE GUIDE

This provides advice on assessment and must be read in conjunction with the performance
criteria, required knowledge and skills range.

1. Critical aspects of Assessment requires evidence that the candidate:

competency 1.1 Desktop application requirements specifications process is
documented as per the user needs.
1.2 Desktop application visual hierarchy is developed as per
the design method.
1.3 Desktop application is developed as per design methods.
1.4 Desktop application is optimized as per the workplace
procedures
1.5 Desktop application is installed per the workplace
procedures.
1.6 Desktop application is packaged as per user the workplace
procedures.
1.7 Desktop application maintenance is performed as per
application maintenance schedule.

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2. Resource The following resources should be provided:
implications 1.4. Appropriately simulated environment where assessment
can take place.
1.5. Access to relevant work environment.
1.6. Resources relevant to the proposed activities or tasks.

3. Methods of Competency may be assessed through:

assessment 2.6 Practical
2.7 Projects
2.8 Third Party Reports
2.9 Portfolio of evidence
2.10 Written tests
4. Context of Competency may be assessed in a workplace or in a simulated
assessment workplace.
5. Guidance Holistic assessment with other units relevant to the industry
information for sector, workplace job role is recommended.
assessment

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