Baggage Software

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Baggage Software
Solutions

Baggage Software Solutions

Daifuku’s dynamic suite of integrated digital systems offer a

range of operational benefits ensuring high-value information
can be communicated faster and more efficiently.
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Daifuku’s advanced management suite for baggage handling systems

Baggage Software Solutions

Daifuku’s Baggage Software Solutions suite is among the world’s
most advanced, featuring our Sort Allocation Controller, Airflow, and
WebbView baggage handling control system. These products include all
modules necessary to manage both simple and complex baggage
handling solutions in full compliance with IATA 753, the resolution requiring
airlines to track baggage at four mandatory points throughout the journey.

Daifuku’s active routing system ensures optimal performance under all conditions,
with features such as live bag redirection, continuous path assessment,
dynamic baggage tray system routing and empty tray management.
This easily facilitates the delivery of baggage on conventional conveyors,
tilt tray sorters, baggage tray sorters, and hybrid sortation systems.

Integrated redundancy architecture Flexible sortation options

Our scalable design can be adapted to any BHS Facilitates bag sortation, including flight, sort
with established protocols, helping avoid single assignments, carrier sorting and automatic
points of failure. rerouting of late baggage.

Comprehensive business intelligence

Graphical reports
Intelligent reporting and BI allow operators to
view a range of web-based reports, monitor Comprehensive reporting allows operators
critical metrics via real-time dashboards and to view data based on a wide range of critical
conduct in depth analysis of historical data. metrics and custom reports.

Sym3 integration Flight schedule application

Airflow and WebbView® integrate seamlessly Facilitates baggage sortation based on daily
with Sym3 to show real-time bag drop volumes, schedules, enabling operators to address
allowing operators to visually assess system contingent events or automatically manage
load. system scheduling.
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Sym3™

Sym3 provides an end-to-end SCADA/Maintenance Features:

Diagnostic System (MDS) package, specifically designed
for use with Baggage Handling Systems (BHS). Sym3 Bag location and size of bag is
visualises a 3D render of the BHS in real-time, allowing displayed on the 3D virtual
them to accurately track bags through BHS hardware live. system

With Sym3, operators can dramatically reduce levels of Ability to reduce system
lost baggage and system downtime. Standard features backups through informed
include equipment monitoring and animation, integrated decision making
reporting system, system error notifications and full
authentication/auditing, Custom user accounts

Sym3 options include real time bag tracking, mobile Mobile application integration
access, documentation repository, and Sym3 replay to
allow a true investigation into BHS faults to identify root Control room monitoring
causes.
Bag jam and alarm response

Sym3 Integration
Encoding and bag alignment
WebbView® integrates seamlessly with Daifuku’s Sym3 3D
Graphics Package. This software separates Daifuku from
all other BHS providers in that it is capable of showing
Reduce lost baggage Proactively manage staff
real-time bag volume on the screen. This allows operators
to visibly understand system load for the first time ever. Highlight individual bags during critical flight Avoid congestion in baggage carousel and
closure periods. screening areas.
Enhanced tracking accuracy
Efficiently troubleshoot issues Screen suspicious baggage
Sym3 Operator combines a live 3D render of the BHS
with a real-world display of the baggage present within CCTV integration, secure mobile SCADA access, Highlight bags from specific threat flights
it, allowing all bags to be visually tracked throughout and 3D BHS rendering in real-time. and passengers.
the system. Operation staff are able to fi lter, search and
highlight individual bags within the BHS based on a range
of criteria, including barcodes/PAX, carrier, flight number, Avoid system failures 3D baggage information display system
EDT and makeup destination.
Access to live data to detect abnormal behaviour Avoid chute-full scenarios and view bag
early, avoiding issues before they happen. makeup destinations.
The system automatically records the last 48 hours of
data, giving operators the ability to review footage for
the purpose of troubleshooting failures, staff training and
ongoing improvement. Simplified maintenance procedures

Sym3’s open interface and scripting capabilities allow for simple integration with third-party software, including
computerised maintenance management systems (CMMS). The system can be used to automatically populate
events, historical data and failures in the CMMS, display work order history and/or schedule new work orders
from the 3D equipment view. Sym3 also comes standard with CCTV integration, which instantly links jam alarms
in the BHS to the appropriate CCTV feed, giving operators complete visibility with access to live video.
08 09

WebbView®

WebbView is the most advanced integrated Baggage Features: System architecture Redundant systems include:
Handling System (BHS) software throughout airports
Fully customizable The figure below shows a typical system • Virtual server hot backup
worldwide. This comprehensive solution ensures optimal
architecture diagram for a baggage handling • Programmable Logic Controller (PLC)
baggage throughput and tracking accuracy while
Email capable system with WebbView incorporated. In a hot backup redundancy
minimizing downtime, by incorporating the following
WebbView system, the main goal is operational
four key elements of a control system: • Cloud-ready virtual environments
Quick bag tag lookup feature redundancy across all platforms.
3. Manual encode on every screen • Network switch redundancy
1. Supervisory control

• Bag tag translation • Local fault annunciation Hyperlinked cross-reporting for

• Sortation logic control • Touch-screen terminal quick access to information

• Flight schedule • Stand alone sortation
PGDS 8 compliance
management • Re-tag capable
• Email reports and alerts • Integrated graphics display 400 day data retention
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• BSM and flight

information interfaces 4. User interface Multiple format generation  

   
(pdf, excel, csv)      

• Browser access
2. Equipment control
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sorting • Alarm and reporting

functions ✔ Multiple view options, including list     

• Bag tag scanner interface or GANTT formatting

     
• Performance data collection
✔ FTP schedule download
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WebbView features a comprehensive reporting system that

allows operators to view data based on a wide range of critical ✔ Import/export using Microsoft Excel 

metrics, through an easy-to-use dashboard interface. Custom
reports can be generated based on operator preferences to ✔ Multiple name schedules can be 

highlight correlations between specific data points. activated and supported



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10 11

Browser-based applications Convenient access

WebbView features a range of applications that WebbView’s revolutionary browser-based

allow system operators to monitor and control applications can be accessed from any Windows
all components of the baggage handling system, based tablet, allowing system operators to check
including an intuitive user-interface, graphical baggage status, troubleshoot alarms and review
SCADA system and text-based alarm viewer. overall system status from any location, at any time.
This presents an unprecedented level of flexibility
All applications feature a familiar, browser-based and system access for all airport staff, from bag room
interface that presents new system operators with operators through to executive management.
a familiar look and feel, and short learning-curve.
Operators have quick access to a range of system
Graphical reports
key performance indicators (KPIs), and can
configure their dashboard to display any number WebbView features a comprehensive reporting
of these according to their preferences. system that allows operators to view data based
on a wide range of critical metrics, through an
Sortation capabilities include: easy-to-use dashboard interface.

✔ 4 digit pier tag sort ✔ IATA resolution 753 Custom reports can be generated based on operator
compliance preferences to highlight correlations between specific
✔ Sort assignments data points, with all reports able to be previewed on
based on service ✔ IATA 10 digit flight screen, printed, archived or automatically scheduled.
class, standby status, sort Key reporting areas include system function, history,
Integrated redundancy protocols Flexible sortation options and early/late arrival security and a range of graphical options.
✔ Carrier Sorting
WebbView’s control system architecture features WebbView facilitates bag sortation based on ✔ Automatic re-route
integrated redundancy protocols in processing multiple variations of the standard ten digit IATA of late bags for ✔ PLC fallback sorting
and networking components, in order to avoid bag tag. These include ‘flight sorting’, which nextflight headed to
single points of failure. uses a combination of BSM and flight schedule target destination ✔ 2 digit pier tag sort
information to sort bags to location assignments,
The system is also scalable, allowing it to be and allows users to select from a wide range of sort
adapted for use in baggage handling systems assignments based on service class, standby status
(BHS) of any size, and suitable for use within and early or late arrival. The system also provides
airports globally. a ‘next flight’ option for late bags, which are
automatically routed to the next available flight headed
to the target destination. Alternatively, ‘carrier sorting’
Host network interfaces
assigns a sort location based on the carrier.
The airport and/or airline host network sends
baggage source message (BSM) information that Flight schedule application
contains critical data to the BHCS, allowing bags
to be routed through the sortation system. The WebbView’s integrated flight schedule application
interface is also tasked with exchanging BSM facilitates baggage sortation based on the daily
information and baggage processed message (BPM) passenger flight schedule, which is automatically
information, allowing users to check on individual updated from the long-term schedule. Administrative
bag status in real-time. The flight schedule interface operator accounts have the ability to modify, prepare
also communicates with WebbView, allowing flight and manage both the daily and long-term flight
information to be exchanged between the control schedule at their discretion to address contingent
system and host network, and updated in real-time. events, or allow the system to automatically
manage day-to-day scheduling.
WebbView Permananent Flights List View WebbView Master Fault Display
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Smartflow

Smartflow is Daifuku’s Routing solution for both Smartflow is an intuitive

Individual Carrier Systems (ICS) and traditional belt
systems. It is a site wide solution that can perform
control system that benefits
routing and optimisations that individual PLC/Sub- all airport staff
systems cannot perform.

Main functions:

• Empty Tray Management -

Replenishment / Storage
• System Wide Routing
• System Wide Load balancing
• System Wide Grid Lock
management
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Airflow

Airflow is Daifuku’s Baggage Handling System (BHS) Intuitive, flexible user-interface

management suite, and includes all modules
Airflow features a browser-based user interface
necessary to manage both simple and complex BHS
(UI) that can be easily accessed from PC,
solutions, in full compliance with IATA 753.
touch panel and mobile device, offering rapid
deployment capabilities and configurations to
Airflow’s flexible sortation engine can facilitate
suit all site requirements.
the delivery of baggage on conventional conveyors,
tilt tray sorters (TTS), baggage tray sorters (BTS)
The UI is multilingual, allowing operators to change
and hybrid sortation systems with ease. Its active
language settings at their discretion, and features
routing system ensures optimal performance under all
user authentication that is compatible with Active
operational conditions, and features live bag
Directory. This allows administrators to manage
redirection on a TTS, continuous path assessment,
an individual operator’s access to system features
dynamic BTS routing and empty tray management and
based on their role, and provides full tracking and
storage.
traceability of operator actions throughout the day. Integrated redundancy architecture System peripherals

Airflow’s comprehensive redundant software Airflow includes the peripheral systems necessary
architecture offers hot backup capabilities, database for complete management of BHS of any airport
replication and automatic fail over with no loss of data. globally. This includes touch-screen applications
for Manual Encode and baggage screening, and
It can also be deployed on virtualised platforms to applications for mobile PC scanners used for baggage
include both software and hardware redundancy, tray management, bag identification, encoding and
making it an incredibly resilient system to ensure screening.
maximum availability of this mission critical system.

Ready for IATA 753

Customizable sortation rules
Airflow features plugin software modules with
Airflow allows system operators to set a broad range interfaces to all major baggage source message (BSM)
of sortation rules based on various criteria, including and baggage processed message (BPM) providers,
flight, carrier, BSM fields, pier tags and automated and can support custom feeds for specific airline or
early bag stores. airport interfaces.

Multiple rules can be applied based on conditional Modules include BSM, BPM, BIDS, BRS and First
criteria, providing comprehensive functionality to meet Bag/Last Bag. Its web-based BIDS module can be
complex sortation requirements. Flight-based rules, for easily deployed on smart monitors and displays
example, can be set according to early, late, open and outbound flight information in makeup areas, as well
miss-connected bags; whether or not the system has as inbound flight information in passenger reclaim
Comprehensive business intelligence an early bag store. areas and breakdown laterals. Upon integration of the
first bag/last bag module, passenger-side displays can
Airflow’s intuitive reporting and business intelligence can be presented through Microsoft’s Power BI which indicate the arrival of first and last bags in passenger
features enable operators to view a range of web- provides an interactive, visual format, maximising user reclaim areas.
based system reports, monitor critical system metrics comprehension and enabling fast, informed decisions
through real-time dashboards, and perform in-depth to be made. All reporting and analytical functionality
analysis of historical data. Custom reports can be is driven by an independant SQL data warehouse, Airflow drives value through the use
developed based on user preferences, and all data ensuring it has no impact on system operations when
accessed. of industry-leading technology
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Integrated flight scheduling Video encoding of inbound bags enhances the

rate of bag tag retrieval and notification, and
Airflow’s internal flight scheduler allows operators assures compliance with IATA 753 arrival tracking
to manage both inbound and outbound flight requirements. This module also enables remote
schedules while integrating with third-party flight operators to service multiple BHS simultaneously,
information display systems to automatically update which sharply improves the resource utilisation
a flight’s ETD, ETA, ATD and ATA. of our client partners.

The user interface features simple drag and drop

functionality, and offers clear flight information Early Bag Storage
pop-ups. This provides operators with an intuitive,
Airflow’s Early Bag Storage (EBS) module works
easy-to-use platform that facilitates more efficient
with cage, lane and tray-based systems, and
BHS management.
integrates seamlessly with Daifuku’s Crane
and Rack based EBS. The system manages
Video coding the automatic storage and retrieval of Early Bags,
giving operators the ability to batch baggage,
Video coding of no-read bag tags can be added with and supports pull functionality.
Airflow’s video coding module, greatly improving
read rates and baggage flow. Outgoing bags can This allows handlers to optimise their operation by
be encoded while they are conveyed and screened managing individual batches of bags, reducing overall
prior to the Manual Encode (ME) area, reducing baggage makeup time.
the requirement for ME resources and improving
bag-in-system times.
Airflow reduces overall baggage
makeup time and enhances
operational efficiency
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Airflow Mobile Airflow WCS

Airflow Mobile is a full Baggage Reconciliation Airflow WCS is Daifuku’s Bag Storage
System, with BHS specific functionalities that add management system.
great value to BHS operations. The App runs on any
Android mobile phone or ruggedized BRS scanners.
Main functions:

Main functions: • Manage inventory of bags in storage, including

Bags, Empty Trays and any item on a tray
• Track bags anywhere (including outside of the
• Supports Conveyor lanes, Automated Storage and
terminal), and store the trace in the SAC Bag trace
Retrieval Systems, or Shuttle Rack Bag Stores
• Get bag details / trace
• Enables Bag batching and “Pull” mechanism
• Mobile Screening : set bag screening
• SAC Agnostics, it can be used with 3rd
status (Mobile screening station)
party SAC systems
• First Bag / Last bag management

Bag in Tray Bag on Belt Empty Tray Tray Empty Long Tray OOG Bag Product on
Stack Long Tray Stack on Tray Tray

Self-rfviec EMPTY TRAY

NO ALERTS NO ALERTS
daifukuatec.com

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