HUAWEI IdeaHub Pro, S, Enterprise, Board Pro and Board

Edu
21.0.300.24
Upgrade Guide

Issue 01
Date 2024-06-30

HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2024. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd.

Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.

Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees
or representations of any kind, either express or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China

Website: https://e.huawei.com

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Upgrade Guide About This Document

1 About This Document

This document describes how to upgrade the HUAWEI IdeaHub Pro, IdeaHub S, IdeaHub
Enterprise, IdeaHub Board Pro, and IdeaHub Board Edu ("endpoints" for short), and provides
FAQs and common troubleshooting methods.

Intended Audience
This document is intended for upgrade personnel. The upgrade engineers must:
 Understand how involved network elements (NEs) are networked and what versions they
are.
 Have equipment maintenance experience and skills.

Symbol Conventions
The symbols that may be found in this document are defined as follows:

Symbol Description

Indicates a hazard with a high level of risk which, if not

avoided, will result in death or serious injury.

Indicates a hazard with a medium level of risk which, if not

avoided, could result in death or serious injury.

Indicates a hazard with a low level of risk which, if not

avoided, could result in minor or moderate injury.

Indicates a potentially hazardous situation which, if not

avoided, could result in equipment damage, data loss,
performance deterioration, or unanticipated results.
NOTICE is used to address practices not related to personal
injury.

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Symbol Description

Supplements the important information in the main text.

NOTE is used to address information not related to personal
injury, equipment damage, and environment deterioration.

Change History
Issue Date Description

01 2024-06-30 This issue is the first official release.

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 Contents

Contents

About This Document........................................................................ii

1 Before You Start............................................................................ 1
1.1 Upgrade Schemes...........................................................................................................................................................1
1.2 Requirements on the Source Version..............................................................................................................................1
1.3 Impact of the Upgrade....................................................................................................................................................2
1.3.1 Impact on the System During the Upgrade.................................................................................................................2
1.3.2 Impact on the System After the Upgrade....................................................................................................................2
1.4 Precautions.....................................................................................................................................................................3

2 Upgrade Process Overview.............................................................4

3 Preparing for the Upgrade.............................................................6
3.1 Pre-upgrade Checklist....................................................................................................................................................6
3.2 Obtaining Upgrade Software and Tools.........................................................................................................................6
3.3 Verifying Software Integrity...........................................................................................................................................7
3.4 Querying the Endpoint Version......................................................................................................................................8
3.5 Verifying the Endpoint Running Status..........................................................................................................................9

4 Performing the Upgrade...............................................................11

4.1 Upgrade on the Touchscreen........................................................................................................................................11
4.2 Upgrade Through the Automatic Update......................................................................................................................14
4.3 Upgrade on the Web Interface......................................................................................................................................15
4.4 Upgrade Using a USB Flash Drive..............................................................................................................................17
4.4.1 Upgrade Using the Endpoint's Browser....................................................................................................................17
4.5 Upgrade Using the NMS..............................................................................................................................................18
4.6 Upgrade Using the Upgrade Tool.................................................................................................................................19
4.6.1 Upgrading a Single Endpoint....................................................................................................................................20
4.6.2 Upgrading Multiple Endpoints in Batches................................................................................................................21
4.7 Upgrading the Touch Separately Using the Upgrade Tool (Supported Only by HUAWEI IdeaHub Pro, S, and
Enterprise)..........................................................................................................................................................................23
4.8 Installing/Uninstalling a Third-Party Application Using the Upgrade Tool.................................................................24
4.8.1 Installing or Upgrading Third-Party Applications.....................................................................................................24
4.8.2 Uninstalling Third-Party Applications.......................................................................................................................24

5 Verifying the Upgrade..................................................................26

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5.1 Verification Checklist...................................................................................................................................................26

5.2 Verifying the Endpoint Version....................................................................................................................................26

6 Rolling Back to the Source Version...............................................27

6.1 Performing the Rollback...............................................................................................................................................27
6.2 Verifying the Rollback..................................................................................................................................................27
6.3 Rollback Restrictions....................................................................................................................................................28

7 FAQs............................................................................................31
7.1 What Can I Do If I Forget the Web Login Password?..................................................................................................31
7.2 What Can I Do If the Signal Strength Is Weak? (Supported Only by HUAWEI IdeaHub Pro, S, Enterprise, Board 2,
and Board Pro)....................................................................................................................................................................31
7.3 What Can I Do in the Event of a Mismatch Between Network Port Modes?..............................................................31
7.4 What Can I Do If I Forget the Upgrade Password?......................................................................................................32
7.5 Version Upgrade Tool (Supported Only by HUAWEI IdeaHub Pro, S, and Enterprise).............................................33

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Upgrade Guide 1 Before You Start

2 Before You Start

Before the upgrade, refer to the Quick Start and Configuration Guide delivered with the
product to complete the installation and configuration.

2.1 Upgrade Schemes

The overall upgrade scheme is as follows:
 Upgrading a single endpoint or batch upgrading multiple endpoints using the upgrade
tool
 Importing the software resource file on the web interface to upgrade an endpoint
 Manually upgrading an endpoint through the touchscreen
 Automatically upgrading an endpoint through the network management system (NMS)
 Manually upgrading an endpoint using a USB flash drive

2.2 Requirements on the Source Version

HUAWEI IdeaHub Pro, S, and Enterprise
21.0.T1 and 21.0.T2 cannot be directly upgraded to 21.0.RC2. They must be upgraded to
21.0.RC1 and then to 21.0.RC2 or later.
The 21.0.200 and later versions cannot be rolled back to versions earlier than 21.0.200.

HUAWEI IdeaHub Board Pro

The 21.0.RC1 version cannot be rolled back to the earlier demonstration version.
A demonstration version cannot be directly upgraded to a resource-customized version. You
need to upgrade the demonstration version to a non-customized version first.

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Upgrade Guide 1 Before You Start

2.3 Impact of the Upgrade

2.3.1 Impact on the System During the Upgrade
Impact on Services
The endpoint can perform a silent upgrade when it is idle. The silent upgrade will be
automatically paused during a meeting or projection or when a third-party app plays a video,
without any impact on services.

If the endpoint is working in Windows mode, perform the following operations to prevent the current
services from being affected:
If the message "Information A new version [xx.xx.xx] has been detected. Upgrade now?" is displayed on
the touchscreen, tap Cancel.
If the message "Downloaded" is displayed on the touchscreen, tap Cancel.

Impact on Network Communication

The endpoint upgrade will occupy a certain amount of network bandwidth, which has little
impact on network communication.

2.3.2 Impact on the System After the Upgrade

In 21.0.300.3 and later versions, the endpoint does not support HDCP.
In 21.0.300.6 and later versions, if the fastboot needs to be updated, the endpoint will restart
twice consecutively.

HUAWEI IdeaHub Pro, S, and Enterprise

The upgrade from RC1 to HUAWEI IdeaHub 21.0.RC2 or later has no impact on the system.
The upgrade from T1 or T2 to RC1 has the following impacts on the system:
 Due to change of the security policy, the third-party apps need to be reinstalled after the
upgrade.
 The original content in the file manager of the endpoint will be lost (the file storage path
is changed). If necessary, back up the content in advance.
 After the upgrade, the endpoint needs to be reactivated. The reactivation process is as
follows:
a. Unbind the endpoint on the platform.
b. Upgrade to the RC1 version.
c. Restore factory settings.
d. Use the original activation code to activate the endpoint again. If the activation
fails, contact Huawei technical support engineers to update the activation code.
 When a sample device is upgraded to 21.0.0.SPC1, the toggle for the Voice Tracking
function is not displayed on the touchscreen UI, but the status of the function before the
upgrade remains unchanged. If you need to change the settings, log in to the web
interface and choose System Settings > General > Tracking mode > Voice
tracking/Auto-Framing.

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Upgrade Guide 1 Before You Start

2.4 Precautions
 Do not power off the endpoint during the upgrade unless necessary.
 To prevent security risks, do not upload an incomplete software package to the device.
 Ensure that the upgrade package matches the endpoint to be upgraded.
 Ensure that the upgrade tool has connected to the endpoint over the network properly.
 Before upgrading, ensure that your endpoint has enough storage space (at least 5 GB).

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Upgrade Guide 2 Upgrade Process Overview

3 Upgrade Process Overview

Figure 3-1 Upgrade flowchart

The time required for each procedure is an estimate and for reference only.

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Table 3-1 Estimated upgrade schedule

Procedure Recommended Time Required
Start Time

Preparing for the One week before the Obtained by adding the required time
Upgrade upgrade of each step in 4.1 Pre-upgrade
Checklist.
Performing the Based on customer About 10 minutes
Upgrade requirements
Verifying the After the upgrade About 5 minutes
Upgrade

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4 Preparing for the Upgrade

4.1 Pre-upgrade Checklist

Table 4-1 Pre-upgrade checklist
No. Task Check Criteria Check Result

1 Obtaining upgrade The obtained upgrade -

software and tools package contains required
upgrade files and tools.
2 Verifying software The software passes the -
integrity integrity check using the
digital certificate.
3 Verifying the The versions are officially -
current version released ones.
4 Verifying the The endpoint is properly -
device running connected to the network,
status and the upgrade password is
correct.

The "Check Result" column must be filled in by onsite upgrade personnel.

4.2 Obtaining Upgrade Software and Tools

Download the upgrade package from http://support.huawei.com/enterprise, and use the
version description file to verify the version number, file date, and file size. Verify that the
upgrade package contains upgrade files listed in Table 4-1. Place the obtained upgrade files in
the same directory before performing the upgrade.

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Table 4-1 Basic information about the upgrade package

File Description

cloudlink.dat Image package for the target program and resource files.
upgmaster.exe Main upgrade program.
upgconsole.exe CLI upgrade tool.
data/root.pem Certificate file used for the upgrade.
upgInput.xls Configuration information of the endpoint to be upgraded.
aapt.exe aapt tool.
libupgconfig.dll Dynamic library file used by UpgMaster.exe.
upf Upgrade policy folder, which contains the upgrade policy file
and determines the upgrade policy.
Qt library file Contains library files that the upgrade tool depends on.
upgtoollog Storage upgrade log folder.
UpgReadme.txt Storage upgrade log folder.
version.ini Version information.

4.3 Verifying Software Integrity

After obtaining the software, verify the software integrity. If the integrity check fails, obtain
the correct software. For the software obtaining procedure, see section 4.2 Obtaining Upgrade
Software and Tools".
To prevent security risks, do not upload an incomplete software package to the HUAWEI
IdeaHub.
To ensure integrity of software you obtain, use the software digital signature (OpenPGP)
validation tool to verify the software.
 (For enterprise) Obtain the software digital signature (OpenPGP) validation tool as
follows:
Go to http://support.huawei.com/enterprise/.
Click Tools. On the displayed page, search for Software digital signature validation
tool to obtain the required tool. Then, use the tool validate the software.
 (For carrier) Obtain the software digital signature (OpenPGP) validation tool as follows:
Visit http://support.huawei.com/carrier/digitalSignatureAction.
Click OpenPGP Signature Verification Guide to obtain the software, and perform
validation.

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Upgrade Guide 3 Preparing for the Upgrade

4.4 Querying the Endpoint Version

Log in to the web interface of the endpoint and choose Home > Version Information. The
endpoint version is displayed, as shown in Figure 4-1.

The default user name and password for logging in to the endpoint web interface are admin and
Change_Me, respectively.

Figure 4-1 Version information (HUAWEI IdeaHub Pro used as an example)

As shown in Figure 4-1, the Version Information area displays version information such as
the endpoint model, serial number, and software version.
Alternatively, on the touchscreen UI, choose Settings > Device Info to obtain the endpoint
version, as shown in Figure 4-2.

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Figure 4-2 Device information (HUAWEI IdeaHub Pro used as an example)

4.5 Verifying the Endpoint Running Status

Default IP address of the Endpoint
After the endpoint is delivered or restored to its factory settings, the default IP address is
192.168.1.1. Unless otherwise specified, the IP address in this document refers to the default
IP address.
Connect the other end of the network cable connected to the endpoint to a PC. After the
connection is successful, configure the IP address in the same network segment on the PC.
You can use the default IP address to log in to the endpoint web interface, change the IP
address, set related parameters, and upgrade the endpoint.

Endpoint Upgrade Password

The default upgrade password is Change_Me. You can change the password as follows:
Log in to the Box web interface, choose System Settings > Security > General, and enter a
new upgrade password in Upgrade password, as shown in Figure 4-1.

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To secure the account, it is recommended that you immediately change the upgrade password
at the first login. After that, change the password periodically.

Figure 4-1 Upgrade password (HUAWEI IdeaHub Pro used as an example)

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Upgrade Guide 4 Performing the Upgrade

5 Performing the Upgrade

When the endpoint is playing content during wireless projection or when a third-party app on
it is playing a video, the endpoint cannot be upgraded.

5.1 Upgrade on the Touchscreen

On the endpoint touchscreen, you can check for updates and manually upgrade the software
on the system upgrade page.

If the SMC network has been activated on the endpoint, this function is unavailable.
When the endpoint is not activated, the upgrade can be performed on the touchscreen.

The detailed procedure is as follows:

Step 1 On the touchscreen, choose Settings > System Upgrade. The System Upgrade page is
displayed. By default, the system checks for updates.

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Figure 5-1 Checking for updates (HUAWEI IdeaHub Pro used as an example)

The initial status of the Auto Update function during the system upgrade is consistent with
the selection in Wizard.
Step 2 A new version is detected. Tap Download. The upgrade progress bar is displayed.

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Figure 5-1 Download process (HUAWEI IdeaHub Pro used as an example)

Step 3 During the download, tap Cancel to cancel the download.

Figure 5-1 Canceling the download

Step 4 After the upgrade package is downloaded and verified, the Downloaded dialog box is
displayed on the endpoint.

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Figure 5-1 Confirming the restart for upgrade

 If you tap Cancel, the endpoint deletes all the downloaded upgrade files and the upgrade
is stopped.
 If you tap Later, the endpoint does not restart and completes the upgrade after it restarts
next time. If the endpoint triggers the upgrade again and the server version is the same as
the downloaded version, the endpoint displays a dialog box asking you to confirm the
upgrade again.
 If you tap Restart Now, the endpoint restarts to complete the upgrade.
 If you do not perform any operation, the endpoint automatically restarts in 180 seconds
to complete the upgrade.

Ensure that the network is connected during the upgrade.

Assume that you tap Later in the pre-upgrade confirmation dialog box. When the endpoint triggers the
upgrade again, if the server version is the same as the downloaded version, the endpoint directly displays
the pre-upgrade confirmation dialog box. You need to tap a button again.
When content is being played on the endpoint in wired projection image and after the upgrade package
is downloaded and verified, the dialog box for confirming the restart is not displayed. The endpoint
automatically performs the upgrade later.

----End

5.2 Upgrade Through the Automatic Update

After the Auto Update function is enabled, the endpoint queries whether a new version is
available from the NMS within 4 hours after startup and between 00:00 and 04:00 (local
time). If a new version is available, the endpoint downloads the upgrade file of the new
version. After the upgrade file is downloaded, the Downloaded dialog box is displayed on the
touchscreen or the web interface.

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Figure 5-1 Confirming the restart for upgrade

 If you tap Cancel, the endpoint deletes all the downloaded upgrade files and the upgrade
is stopped.
 If you tap Later, the endpoint does not restart and completes the upgrade after it restarts
next time. If the endpoint triggers the upgrade again and the server version is the same as
the downloaded version, the endpoint displays a dialog box asking you to confirm the
upgrade again.
 If you tap Restart Now, the endpoint restarts to complete the upgrade.
 If you do not perform any operation, the endpoint automatically restarts in 180 seconds
to complete the upgrade.

The SMC network does not support this upgrade mode.

When content is being played on the endpoint in wired projection image and after the upgrade package
is downloaded and verified, the dialog box for confirming the restart is not displayed. The endpoint
automatically performs the upgrade later.
The pop-up window on the web interface is slightly different from that on the touchscreen:

The prompt displayed on the web interface is "The file is downloaded. Restart the endpoint to
complete the upgrade. If you click Later, the upgrade will be performed upon next restart."

The pop-up dialog box on the web interface provides the OK option, not Restart Now. OK on the
web interface is equivalent to Restart Now on the touchscreen.

5.3 Upgrade on the Web Interface

On the web interface of the endpoint, you can import the resource file of the endpoint
software for upgrade. The procedure is as follows:
Step 1 On the web interface, choose Maintenance > Upgrade.

Step 2 Click and select cloudlink.dat.

If you use the endpoint's built-in browser, you need to insert the USB flash drive that stores
the software version resource files and select the cloudlink.dat file in the USB flash drive.

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Figure 5-1 Upgrading an endpoint by importing an upgrade file on the web interface

Step 3 Click Upload. The upgrade progress bar is displayed, as shown in Figure 5-1.

Figure 5-1 Progress bar

Step 4 The upgrade takes about 10 minutes. After the upgrade package is downloaded and verified,
the "The file is downloaded. Restart the endpoint to complete the upgrade. If you click Later,
the upgrade will be performed upon next restart." message is displayed in a confirmation box
on the web interface.

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Figure 5-1 Confirming the restart for upgrade

 If you click Cancel, the endpoint deletes all the downloaded upgrade files and the
upgrade is stopped.
 If you click Later, the endpoint does not restart. The upgrade will be completed after the
endpoint restarts.
 If you click OK, the endpoint restarts to complete the upgrade.
 If you do not perform any operation, the endpoint automatically restarts in 180 seconds
to complete the upgrade.

If the network is disconnected during the upgrade, the upgrade will fail. Therefore, ensure that the
network connection is stable during the upgrade.
You are advised to use a laptop running Windows to connect to endpoint and perform the upgrade on the
web interface.
When content is being played on the endpoint in wired projection mode, it cannot be upgraded through
the web interface.

----End

5.4 Upgrade Using a USB Flash Drive

5.4.1 Upgrade Using the Endpoint's Browser
Since 21.0.200, the built-in browser of the endpoint can be used for upgrade. The detailed
procedure is as follows:
Step 1 Insert the USB flash drive that stores the software version resource file cloudlink.dat into the
endpoint.
Step 2 On the endpoint touchscreen, open a browser, enter 127.0.0.1 in the address box, and press
Enter. On the web page that is displayed, choose Maintenance > Upgrade.

Step 3 Click and select cloudlink.dat in the USB flash drive.

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Figure 5-1 Upgrading an endpoint by importing an upgrade file on the web interface

Step 4 Click Upload. The upgrade progress bar is displayed, as shown in Figure 5-1.

Figure 5-1 Progress bar

Step 5 The upgrade takes about 10 minutes. After the upgrade package is downloaded and verified,
the Downloaded dialog box is displayed on the touchscreen.
 If you click Cancel, the endpoint deletes all the downloaded upgrade files and the
upgrade is stopped.
 If you click Later, the endpoint does not restart. The upgrade will be completed after the
endpoint restarts.
 If you tap Restart Now, the endpoint restarts to complete the upgrade.
 If you do not perform any operation, the endpoint automatically restarts in 180 seconds
to complete the upgrade.
----End

5.5 Upgrade Using the NMS

You can upgrade the endpoint through the SMC, HUAWEI CLOUD Meeting, or
IdeaManager.

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During the upgrade using the NMS, you can still use the endpoint, for example, initiating a
call, sharing content, and configuring system settings. If you join a meeting during the
upgrade, the upgrade automatically pauses and then continues when the meeting ends.
After the upgrade file is downloaded, the Downloaded dialog box is displayed on the
touchscreen or the web interface.

Figure 5-1 Confirming the restart for upgrade

 If you tap Cancel, the endpoint deletes all the downloaded upgrade files and the upgrade
is stopped.
 If you tap Later, the endpoint does not restart. The upgrade will be completed after the
endpoint restarts.
 If you tap Restart Now, the endpoint restarts to complete the upgrade.
 If you do not perform any operation, the endpoint automatically restarts in 180 seconds
to complete the upgrade.

The pop-up window on the web interface is slightly different from that on the touchscreen:

The prompt displayed on the web interface is "The file is downloaded. Restart the endpoint to
complete the upgrade. If you click Later, the upgrade will be performed upon next restart."

The pop-up dialog box on the web interface provides the OK option, not Restart Now. OK on the
web interface is equivalent to Restart Now on the touchscreen.
When content is being played on the endpoint in wired projection image:

The NMS sends an upgrade instruction to the endpoint. If the user enables pre-upgrade confirmation,
no pre-upgrade confirmation dialog box is displayed and the endpoint does not perform the upgrade.

After the upgrade package is downloaded and verified, the endpoint does not display a dialog box
asking you to confirm the restart. Instead, the endpoint automatically performs the upgrade later.

5.6 Upgrade Using the Upgrade Tool

The upgrade tool can be used to upgrade a single endpoint or multiple endpoints in batches.
Before the upgrade using the upgrade tool, ensure that the endpoint is connected to the
computer through a cabled IP or Wi-Fi network and they can communicate with each other.

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
When content is being played on the endpoint in wired projection mode, it cannot be upgraded using
the upgrade tool.

A PC or laptop that runs 64-bit Windows operating system is required for the upgrade.

HUAWEI Board Edu does not support upgrades over Wi-Fi.

On a Wired IP Network
The endpoint can be connected to a computer directly or over an IP network. You can ping the
IP address of the computer from the endpoint or vice versa to check the network connectivity.

On a Wi-Fi Network
The endpoint can also be connected to a computer over a Wi-Fi network. The computer
transmits the upgrade file to the endpoint over the Wi-Fi network.
To set up a Wi-Fi connection between the endpoint and computer, use either of the following
methods:
 Enable the Wi-Fi hotspot function on the endpoint and connect the PC to the Wi-Fi
hotspot of the endpoint.
 Enable the Wi-Fi client function on the endpoint and connect the computer and endpoint
to the same Wi-Fi network, ensuring that they can ping on each other.

5.6.1 Upgrading a Single Endpoint

Step 1 Double-click upgmaster.exe to start the upgrade tool, as shown in Figure 5-1.

Figure 5-1 Upgrade tool

Step 2 Enter the IP address of the endpoint to be upgraded, and click Upgrade.
Step 3 In the dialog box that is displayed, enter the correct upgrade password to start the upgrade.
----End

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5.6.2 Upgrading Multiple Endpoints in Batches

Start the upgrade tool and use either of the following methods to upgrade endpoints in
batches:


An upgrade password is required for each endpoint, for example, the UpgPasswd field in Figure 5-1
and Figure 5-1. If the upgrade password is incorrect, the upgrade will fail.

It is recommended that the number of endpoints to be upgraded do not exceed 10.

Manually Adding Endpoint Information

Step 1 Click and enter the number of the endpoints you want to upgrade. Enter
the IP address and upgrade password of each endpoint to be upgraded.
Step 2 Select all endpoints in the list.
Step 3 Click Upgrade.

Figure 5-1 Batch upgrade

----End

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Importing Endpoint Information from a File

Step 1 On the upgrade tool, click and choose File > Export to export the
endpoint list file.
Step 2 In the exported endpoint list file, add the IP addresses and other information of the endpoints
to be upgraded, as shown in Figure 5-1.

Figure 5-1 Adding IP addresses to the exported file

Step 3 Choose File > Import to import the endpoint list file. The information about all endpoints
added in the file is then displayed in the upgrade tool window, as shown in Figure 5-1.

Figure 5-1 Endpoint information imported to the upgrade tool

Step 4 Select the endpoints to be upgraded and set their IP addresses and upgrade passwords.
Step 5 Click Upgrade.

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Upgrade Guide 4 Performing the Upgrade

If the default upgrade password is used, a confirmation dialog box will be displayed after you choose to
upgrade your endpoint on its touchscreen UI or web interface. The upgrade will start only after you
confirm it.

----End

5.7 Upgrading the Touch Separately Using the

Upgrade Tool (Supported Only by HUAWEI
IdeaHub Pro, S, and Enterprise)
Generally, you do not need to upgrade the Touch separately. During the upgrade of the
endpoint:
 If the Touch is connected to the endpoint, the Touch is automatically upgraded.
 If the Touch is not connected to the endpoint, the Touch will not be upgraded. Next time
when the Touch is connected to the endpoint and a new version is detected, the Touch
will be upgraded automatically.
If necessary, you can use the upgrade tool to upgrade the Touch separately.
The procedure is as follows:
Step 1 Double-click upgmaster.exe to start the upgrade tool. Set Product Type to Touch, as shown
in Figure 5-1.

Figure 5-1 Upgrading the Touch

Step 2 Enter the IP address of the endpoint to be upgraded, and click Upgrade.
Step 3 In the dialog box that is displayed, enter the correct upgrade password to start the upgrade.
----End

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Upgrade Guide 4 Performing the Upgrade

5.8 Installing/Uninstalling a Third-Party

Application Using the Upgrade Tool
5.8.1 Installing or Upgrading Third-Party
Applications
Step 1 Double-click upgmaster.exe to open the upgrade tool and set Product Type to APP.
Step 2 Click Browse and select the path where the .apk file of the third-party app is stored, as shown
in Figure 5-1.

Figure 5-1 Installing third-party applications using the upgrade tool

Step 3 Enter the IP address of the endpoint to be upgraded, and click Upgrade.
Step 4 In the displayed dialog box, enter the correct upgrade password to install or upgrade the third-
party application.
----End

5.8.2 Uninstalling Third-Party Applications

Step 1 Double-click upgmaster.exe to open the upgrade tool and set Product Type to APP.
Step 2 Click Browse and select the path where the .apk file of the third-party app is stored.
Step 3 Select Uninstall, as shown in Figure 5-1.

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Upgrade Guide 4 Performing the Upgrade

Figure 5-1 Uninstalling third-party applications using the upgrade tool

Step 4 Enter the IP address of the endpoint to be upgraded, and click Upgrade.
Step 5 In the displayed dialog box, enter the correct upgrade password to uninstall the third-party
application.
----End

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Upgrade Guide 5 Verifying the Upgrade

6 Verifying the Upgrade

6.1 Verification Checklist

Table 6-1 Verification checklist
No. Task Check Criteria Check
Result

1 After the For details about how to query the version -

upgrade is information, see 4.4 Querying the
complete, verify Endpoint Version. After the upgrade is
whether the complete, the software version of the
target version is endpoint is the same as the target version.
correct.

The "Check Result" column must be filled in by onsite upgrade personnel.

6.2 Verifying the Endpoint Version

For details about the operations, see section 4.4 Querying the Endpoint Version.

Procedure
Step 1 Log in to the web interface and choose Home > Version Information.
Step 2 Check whether the endpoint version is the target version.
----End

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Upgrade Guide 6 Rolling Back to the Source Version

7 Rolling Back to the Source

Version

7.1 Performing the Rollback

Perform the rollback by following the upgrade procedure. For details, see5 Performing the
Upgrade

7.2 Verifying the Rollback

Table 7-1 Rollback verification checklist
N Task Check Criteria Check
o. Result

1 After the version rollback Query the version by referring to 4.4 -

is complete, check Querying the Endpoint Version. After the
whether the version after rollback, the endpoint version is the same
the upgrade is correct. as the source version.

Procedure
Step 1 Log in to the web interface and choose Home > Version Information.
Step 2 Check whether the endpoint version is the one to which you have rolled back the software.
----End

Expected Result
 After the rollback, the endpoint version is the same as the source version.
 The endpoint is running properly.

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Upgrade Guide 6 Rolling Back to the Source Version

Troubleshooting
If the rollback fails, restore factory settings and perform the rollback again.

7.3 Rollback Restrictions

For the endpoints using the new components provided by new suppliers, they cannot be upgraded to the
version before delivery.

HUAWEI IdeaHub Pro, S, and Enterprise

The 21.0.200 and later versions cannot be rolled back to versions earlier than 21.0.200.
Table 7-1 describes the rollback restrictions on other versions. The endpoint with restricted
hardware models cannot be rolled back to the restricted version in the list.

Table 7-1 Rollback restriction list

No. Restricted Hardware Model Restricted Version

1 02313HLN IdeaHub Pro 65 21.0.0.SPC1

02313HLP IdeaHub S 65 21.0.0.SPC2
02313HLQ IdeaHub Ent 65
02313HLR IdeaHub Pro 86
02313HLS IdeaHub S 86
02313HLT IdeaHub Ent 86
02313HYK IdeaHub Pro 65
02313HYL IdeaHub S 65
02313HYM IdeaHub Pro 65
02313HYN IdeaHub S 86
02313HYP IdeaHub Pro 86
02313HYQ IdeaHub Ent 65
02313HYR IdeaHub Ent 86
02313HYS IdeaHub Ent 65
02313HYT IdeaHub Ent 86
02313HYU IdeaHub Ent 65
02313HYV IdeaHub Ent 86
2 02313GRA IdeaHub Pro 21.0.0.SPC1
02313GRB IdeaHub S 21.0.0.SPC2
02313GRD IdeaHub Pro 21.0.1
02313GRE IdeaHub S
02313GRC IdeaHub ENT
02313GRF IdeaHub ENT
02313HBJ IdeaHub ENT

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Upgrade Guide 6 Rolling Back to the Source Version

No. Restricted Hardware Model Restricted Version

02313HBP IdeaHub ENT

3 02312YNP IdeaHub Pro 65 21.0.0.SPC1
02313HYK IdeaHub Pro 86 21.0.0.SPC2
21.0.1
21.0.3
4 02313NEF IdeaHub Pro 65 Versions earlier than
02313NVT IdeaHub Pro 21.0.200
02313NVU IdeaHub S 21.0.200
02313JYJ IdeaHub Pro 21.0.300
02313LCM IdeaHub S
02313NWM IdeaHub Cloud Pro
02313LCS IdeaHub Pro
02313NVV IdeaHub Pro
55150416 IdeaHub Pro 65

HUAWEI IdeaHub Board Pro

The 21.0.RC1 version cannot be rolled back to the earlier demonstration version.
The 21.0.RC2 version cannot be rolled back to the earlier demonstration version or the
21.0.RC1 version.
The 21.0.200 and later versions cannot be rolled back to versions earlier than 21.0.200.
Table 7-1 describes the rollback restrictions on other versions. The endpoint with restricted
hardware models cannot be rolled back to the restricted version in the list.

Table 7-1 Rollback restriction list

No. Restricted Hardware Model Restricted Version

1 02313RCL HUAWEI UG65 Versions earlier than 21.0.200

02313REH HUAWEI UG86 21.0.200
02313RFN HUAWEI UG65 21.0.300
02313RFQ HUAWEI UG86
02313RDH HUAWEI UG65
02313REJ HUAWEI UG86
55150463 HUAWEI UG65
55150465 HUAWEI UG86
55150464 HUAWEI UG65
55150466 HUAWEI UG86

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Upgrade Guide 6 Rolling Back to the Source Version

HUAWEI IdeaHub Board Edu

Table 7-1 describes the rollback restrictions on other versions. The endpoint with restricted
hardware models cannot be rolled back to the restricted version in the list.

Table 7-1 Rollback restriction list

No. Restricted Hardware Model Restricted Version

1 55150511 HUAWEI IdeaHub Board 21.0.300.3

Edu
55150529 HUAWEI IdeaHub Board
Edu

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Upgrade Guide 7 FAQs

8 FAQs

8.1 What Can I Do If I Forget the Web Login

Password?
Question
I have not used the endpoint for a long time and forget the web login password. What can I
do?

Answer
Press and hold the reset button for at least 15 seconds to restore your HUAWEI IdeaHub to its
default settings.

8.2 What Can I Do If the Signal Strength Is

Weak? (Supported Only by HUAWEI IdeaHub
Pro, S, Enterprise, Board 2, and Board Pro)
Question
What can I do if the Wi-Fi signal is weak?

Answer
Check the Wi-Fi network or contact the local customer service personnel for assistance.

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8.3 What Can I Do in the Event of a Mismatch

Between Network Port Modes?
Question
When the network port settings on the endpoint and switch are different, the negotiation may
be abnormal, which may cause stream packet loss.

Answer
 Solution 1: Modify the network port setting on the endpoint to be the same as that on the
switch.
Log in to the web interface. Choose System Settings > Network > Wired Network >
Network port mode. Change the setting of Network port mode to be the same as that
on the device (generally, the switch) to which the endpoint is connected. See the
following figure.

Figure 8-1 Network port mode (HUAWEI IdeaHub Pro used as an example)

 Solution 2: Modify the network port setting on the switch to be the same as that on the
endpoint.

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8.4 What Can I Do If I Forget the Upgrade

Password?
Question
What can I do if I forget the upgrade password since I have not used it for a long period of
time?

Answer
Log in to the web interface, choose System Settings > Security, and change the upgrade
password.

8.5 Version Upgrade Tool (Supported Only by

HUAWEI IdeaHub Pro, S, and Enterprise)
Question 1
A dialog box is displayed at the bottom of the endpoint, asking you whether to allow the
access to the device. If you tap Deny, a message is displayed, as shown in Figure 8-1.

Figure 8-1 Files in the USB flash drive unreadable

Answer
Choose Settings > Advanced > App Management > App Permissions and enable the
storage permission for the Version Optimization tool.

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Question 2
On the home page of the app, enter the username and password, and tap Start Upgrade. A red
error message is displayed.

Answer
1. If the account or password is incorrect or the IP address is locked, the message shown in
Figure 8-1 is displayed. Enter the correct account and password.
2. If the web server is disabled, the message shown in Figure 8-2 is displayed. Choose
Settings > Advanced > Web Login and manually enable Web Login.
3. If the default initial password is used to log in to the system, the message shown in
Figure 8-3 is displayed. Open the web browser of the endpoint, enter 127.0.0.1 in the
address box, use the default password Change_Me to log in, and change the default
password as prompted.

Figure 8-1 Error message when the account information is incorrect

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Upgrade Guide 7 FAQs

Figure 8-2 Message indicating that the web server is disabled

Figure 8-3 Message indicating that the default username or password is used to log in to the
system

Question 3
The upgrade package is not correctly stored in the root directory of the USB flash drive, and
an error message is displayed.

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Answer
If the upgrade package does not exist, the message shown in Figure 8-1 is displayed. Check
whether the upgrade package folder exists in the root directory.
If there are multiple upgrade packages, the message shown in Figure 8-2 is displayed. Delete
unnecessary upgrade package folders, but retain only one.

Figure 8-1 Error message indicating that the upgrade package does not exist or is abnormal

Figure 8-2 Message indicating that multiple upgrade packages exist

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Upgrade Guide 7 FAQs

Question 4
After you click Start Upgrade, the message "The current endpoint version does not support
this upgrade mode" is displayed, as shown in Figure 8-1.

Figure 8-1 Message indicating that the current endpoint version does not support the upgrade

Answer
The current endpoint does not support the upgrade using this tool. For details about the
supported versions, see Supported Versions.

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