Lenovo
Accidental Damage Protection
Protecting Devices from the Unexpected
PENNIES-A-DAY PROTECTION FROM NON-WARRANTY DAMAGE
of accidental damage incidents require
70% replacement of 2 or more parts1
Today’s highly mobile workforce knows that accidents happen. Drops, bumps, and spills can
damage even the most durable and well-engineered tablets, PCs, and Smart Displays. Lenovo’s
Accidental Damage Protection2 service covers accidents beyond the system warranty and
protects your devices from non-warranty operational or structural failures incurred under normal
operating conditions. This service helps IT departments avoid purchasing and managing extra
inventory to replace damaged units.
DOES MY ORGANIZATION NEED
ACCIDENTAL DAMAGE PROTECTION?
Standard warranty terms and conditions don’t cover accidental damage and experience
shows that a significant portion of users’ devices will be damaged and not covered under
warranty in the first three years. Compared to repair or replacement costs, Accidental
Damage Protection saves up to 80% (depending on device type and repairs needed).
Lenovo’s Accidental Damage Protection service protects systems from the unintentional
but unavoidable “oops” incidents bound to occur in highly mobile and active Modern IT
workplaces.
WHAT DOES LENOVO
ACCIDENTAL DAMAGE PROTECTION COVER?3
When it occurs under normal operating conditions,
Accidental Damage Protections covers:
Accidental drops, spills, bumps, and structural failures
Electrical surges
Damage to the integrated LCD screen
THE COST OF REPAIR AND REPLACEMENT
Based on historical Lenovo claims, Accidental Damage Protection can save, on average, 28% versus the
typical cost of PC repairs and 75% for tablet repairs. While costs vary by device and the work needed,
replacing and repairing commonly damaged components can be expensive:
$700 System Boards $250 Damaged Tablet (minor repairs)
$600 Monitors & Display Hardware $800 Damaged Tablet (multiple part replacements)
$300 Disk Drives
2
WHAT HAPPENS ONCE YOUR CLAIM IS MADE?
1 Lenovo uses comprehensive diagnostic 2 Skilled, qualified technicians conduct 3 Restored PCs are returned to users
tools to identify hidden damage that may repairs using only Lenovo certified or, if repairs are not possible, Lenovo
be otherwise overlooked.4 parts.4 replaces at no additional charge.5
OPTIONS: ACCIDENTAL DAMAGE PROTECTION
Standard Accidental Damage Protection
Accidental Damage Protection offers multiple repairs for accidental damage
or a single device replacement. With a predictable upfront investment, you can
avoid unplanned costs, decrease downtime, and accurately budget device
fleet service costs.
Accidental Damage Protection One
Accidental Damage Protection One is the economical alternative for schools
and organizations on a budget. While Lenovo’s Standard Accidental Damage
Protection coverage provides multiple repairs per year, Accidental Damage
Protection One is perfect when unintentional damage isn’t so common,
permitting a single repair during the coverage period.2
International Warranty Upgrade
Travel internationally? Get the International Warranty Upgrade to extend your
Accidental Damage Protection coverage.6
Smarter is protecting devices from the unexpected.
Learn more about Accidental Damage Protection and
Lenovo Support & Protection Services.
SPEAK WITH YOUR LENOVO
REPRESENTATIVE TODAY
3
WWServices – ADPbr – 032620 - ExtIT – AM/RL/PS
1 – Source: Lenovo repair statistics, April 2019.
2 - Not available in all markets.
3 - Not covered by Lenovo Accidental Damage Protection: cosmetic damage (scratches, dents, or cracks not affecting product functionality or
structural integrity); equipment loss or failures due to use outside normal operating conditions; data loss or business interruption; intentional damage
and misuse; removal or alteration of parts/accessories; theft; fire damage; damage to peripherals or third-party products (even if sold by Lenovo)
4 - If entitled to onsite warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired onsite,
the Service Provider will repair or exchange your product at your location. Some repairs may be completed at a service center; if so, the Service
Provider will send the product to the service center at its expense. If on-site warranty with Accidental Damage Protection purchased, onsite service
level repairs limited to LCD and non-customer replaceable keyboards. If repair cannot be completed at first onsite visit, the system will be shipped to
Lenovo’s Service Center. Onsite service may not be available in all regions.
5 - Limitation of one replacement product. If the cost per claim exceeds the price of the product, the product will be replaced at Lenovo’s discretion.
6 - Service available in country or region where ADP coverage purchased and is not transferable should system travel to another country. International
Warranty Upgrade allows for claims in other countries if ADP offered and device is supported in that country.
Replacement systems do not carry ADP and and should be repurchased on the new or refurbished replacement. If cost per claim exceeds price of
product, product will be replaced. Components not covered: batteries, external peripherals, and accessories (including optional features not installed by
Lenovo at time of product purchase), external keyboards, mice, digitizer pens and styluses, cases and folios, power cords and adapters, cradles, docking
stations, printers, scanners, external drives, software (preloaded or purchased separately), tape, disks, CDs, DVDs, film or other media, and third-party
products (those not bearing Lenovo logo), even if sold by Lenovo.
Products and offers subject to availability. Lenovo reserves the right to alter product offerings and specifications, at any time, without notice. Lenovo
makes every effort to ensure accuracy of all information but is not liable or responsible for any editorial, photographic or typographic errors. Images
are for illustration purposes only. For full Lenovo product, service and warranty specifications, visit www.lenovo.com. Lenovo and the Lenovo logo are
trademarks or registered trademarks of Lenovo. Other company, product and service names may be trademarks or service marks of others.
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