Part 1:

Part 2:
Part 3:
32
Why is the woman calling?
A. To extend a rental period
B. To confirm an appointment
C. To offer a part-time job
D. To accept a proposal
33
What does the man ask the woman to do?
A. Interpret for her supervisor
B. Send an advance payment
C. Submit an official request
D. Provide a work space
34
What will the woman inform the man about?
A. A requirement
B. A deadline
C. A meeting time
D. A company policy
35
What did the woman make a copy of?
A. A receipt
B. A meeting schedule
C. An expense report
D. A prescription
36
What does the man ask the woman to do?
A. Sign a contract
B. Write a message
C. Contact a receptionist
D. Go on a business trip to Tokyo
37
What does the man plan to do?
A. Visit his co-worker
B. Submit a report
C. Make a new reservation
D. Work overtime

38
What field do the speakers work in?
A. Education
B. Manufacturing
C. Product development
D. Interior design
39
What does the man plan to do?
A. Choose different furniture
B. Share a building plan
C. Change a color scheme
D. Place an order for wallpaper
40
According to the woman, why will the speakers have to wait?
A. A shipment has been delayed .
B. A contract has not been signed yet.
C. Authorization must first be obtained.
D. Some equipment is out of order.
41
Where most likely are the speakers?
A. At a pet shop
B. At a catering company
C. At a fire station
D. At an animal shelter
42
What aspect of the woman's needs is mentioned?
A. The price
B. The size
C. The age
D. The color
43
According to the man, what does the woman have to do?
A. Make an advance payment
B. Bring her identification
C. Fill out some documents
D. Submit a letter of reference
44
Who most likely is the man?
A. A photographer
B. A talent agent
C. A performer
D. A receptionist
45
Why is the man calling?
A. To buy a ticket in advance
B. To confirm a reservation
C. To provide a reminder
D. To inquire about an advertisement
46
What does the woman offer to do?
A. Restrict backstage access
B. Take pictures of Mr. Jackson
C. Show the man a list of guests
D. Make an official announcement
47
What is mentioned about the product?
A. It is affordable.
B. It is superior to competitors'.
C. It is safe for children to use.
D. It is simple to install.
48
According to the man, what will the advertisement help to do?
A. Promote new products
B. Increase stock value
C. Encourage new innovations
D. Reduce customer complaints
49
What will the man do next?
A. Create a Web site
B. Buy a magazine
C. Revise an article
D. Contact an agency
50
Why is the woman calling?
A. She hasn't received her product.
B. She was overcharged for the item.
C. She wants a product exchanged.
D. She wants to return a product.
51
Why does Michael transfer the call?
A. He is busy with another customer.
B. She requests another representative.
C. She called the wrong department.
D. The manager is unavailable.
52
What does Brian ask the woman for?
A. The tracking number
B. Her receipt
C. Her full name
D. The product name
53
What are the speakers mainly discussing?
A. Merging with another company
B. Last month's sales reports
C. The woman's anniversary party
D. When the band will arrive
54
What does the man mean when he says But it's your fifth year anniversary party?
A. He wants her to change her schedule.
B. He thinks it's not important.
C. He will tell the band not to come.
D. He wants her to go to the meetings.
55
What solution does the woman provide?
A. She will cancel the band.
B. She will cancel the dinner service.
C. She will cancel her meetings.
D. She will fire the man.
56
Why is the man calling the woman?
A. To check the sales figures
B. To check if she received the flowers
C. To check if she wanted to go to dinner
D. To check if the documents were ready
57
What does the woman say he should do?
A. Take her to the hospital
B. Pay her hospital bills
C. Take her out for dinner
D. Buy her more flowers
58
Why does the man say I thought you would like them?
A. To express disappointment
B. To show appreciation
C. To show respect
D. To show he thinks it's funny
59
What is the main problem the speakers are discussing?
A. What they should eat for lunch
B. Going out for dinner
C. High entertainment expenses
D. Getting more customers
60
What does the woman suggest they do?
A. Stop going out for dinner
B. Reduce client numbers
C. Stop having lunches
D. Pay for their own lunches
61
What does the woman say she will send the man?
A. A monthly budget plan
B. This month's sales report
C. The old budget plan
D. Last month's marketing materials

62
What did Harriet see last week?
A. Technicians in the building next door
B. Technicians posting about lift repairs
C. Some technicians installing lighting
D. Her boss having a meeting with
some technicians
63
Look at the graphic. Which is the busiest
wing in the hospital?
A. West
B. East
C. North
D. South
64
What does the man suggest the woman do?
A. Cancel the repairs immediately
B. Talk to Dr. Franklin
C. Ask Dr. Franklin to lunch
D. Close the north wing
65
Where does the woman likely work?
A. A camping store
B. A hardware store
C. A medical clinic
D. A shipping company
66
Look at the graphic. What is the man
missing?
A. Carry bag
B. Portable gas stove
C. Camping mats
D. Sleeping bags
67
What does the woman offer to do?
A. Give him a full refund
B. Give him a 15% discount voucher
C. Give him a 15% refund
D. Give him a free tent

68
What does the man say he is planning
on doing with his office?
A. Renovate it
B. Sell it
C. Clean it
D. Repaint it
69
Look at the graphic. What is the carpet
made of?
A. Frieze
B. Shag Pile
C. Velvet
D. Woven Carpet
70
What does the man say he will do?
A. Buy the carpet today
B. Ask his wife about it
C. Tell his manager
D. Think about it and come back
Part 4:
71
What is the announcement about?
A. An opinion survey
B. An upcoming election
C. An election outcome
D. A Web site update
72
What can listeners do on the Web site?
A. Register as a candidate
B. Cast their vote
C. Find some information
D. Enter a contest
73
What are listeners encouraged to do?
A. Participate in an official occasion
B. Reserve a ticket in advance
C. Exercise on a daily basis
D. Listen to an upcoming announcement
74
What is the outlet store celebrating?
A. An anniversary
B. A festival
C. An opening
D. A holiday
75
What must customers do to receive the promotional offer?
A. Become a member
B. Purchase a certain amount
C. Recommend some brands
D. Trade in a television
76
When does the promotion end?
A. At the beginning of next month
B. At the end of the year
C. On the second Sunday of the month
D. At the end of the month
77
Who most likely are the listeners?
A. Environmentalists
B. Instructors
C. Factory workers D. Medical students
78
What document has the speaker reviewed?
 A. An employee roster
B. An annual budget
C. A project overview
D. An accident report
79
What does the speaker suggest listeners do?
A. Have a good rest
B. Work a day shift
C. Receive more training
D. Read a handout
80
What is the purpose of the trip to Moscow?
A. To finalize a contract
B. To visit a factory
C. To give a product demonstration
D. To renovate a building
81
What is the reason for the delayed departure?
A. A necessary document is not ready.
B. Some construction is underway.
C. A company has gone out of business.
D. Building materials have not arrived yet.
82
What does the speaker say she will send to the listener?
A. A copy of her passport
B. A plane ticket
C. An itinerary
D. A blueprint
83
What is the purpose of the speech?
A. To announce a discovery
B. To announce a retirement
C. To accept a promotion D. To accept an award

84
Why does the speaker say: I could not have done this without highly skilled crew?
A. He wants to thank his team.
B. He hasn't worked in a team before.
C. He dislikes his coworkers .
D. He wants to accept the award.

85
Where most likely does the speaker work?
 A. A Bank
B. A Hospital
C. A Restaurant
D. A Warehouse
86
Why is the woman calling?
A. To express her gratitude
B. To discuss a recipe
C. To report some news
D. To tell her about something
87
What does the woman imply when she says, you have to show me the recipe?
A. She didn't enjoy it.
B. She wants to recommend a different ingredient.
C. She wants to cook the dish herself.
D. She wants her friend to try it.
88
Why is the woman looking forward to next week?
A. She is going to the movies.
B. She is taking her son to school.
C. Some new project will be complete.
D. They will work together again.
89
Who most likely is the speaker?
A. A salesman
B. A dentist
C. A news reporter
D. A gardener
90
What is Bernberg Studios looking for?
A. An Actress
B. A filming location
C. A new script
D. More ideas for movies
91
What does the speaker imply when she says, After all, this is Robert Holloway we are talking about?
A. Robert Holloway is very famous.
B. Robert Holloway owns the house.
C. She will interview him next.
D. She doesn't know who Robert Holloway is.
92
Look at the graphic. How much can a shopper
purchase the Dreamtime Pillow for before Friday?
A. £ 15.00
B. £ 11 .50
C. £ 21.00
D. £ 50.00
93
What is indicated about Happy Days?
A. They have a wide variety of toys.
B. They are bringing in more merchandise.
C. They specialize in low end furniture.
D. They are going out of business this Friday.
94
What service does Happy Days offer?
A. Personalized interior design advice
B. Free shipping
C. Home installation
D. Wall papering services

95
Look at the graphic, how many case binders and
legal pads were not delivered in total?
A. 40
B. 30
C. 20
D. 10
96
According to the speaker, why are the case binders
important?
A. To look professional in the office
B. To look professional in the court
C. To organize their financial record
D. To maintain the deadline
97
Where does Trent Herrington most likely work?
A. Accounting firm
B. Law firm
C. Patenting firm
D. Catering business
98
Where will the cruise spend most of its time?
A. Eagle Island
B. Port Lewis
C. Billing's Bay
D. Socializing
99
Who is Star Master Jenkins?
A. Constellation guide
B. Captain
C. Bartender
D. Host
100
Look at the graphic. How lo ng will the cruise be
stopped at Port Lewis?
A. Midnight
B. 11 PM
C. 2 hours
D. 1 hour
Part 5:
101
Pet owners are encouraged to register ------- the workshop on pet training and health offered by the community
center.
A. of B. from C. in D. for
102
The CEO held a press conference to ------- for the negative health effects caused by her company's products.
A. apologized B. apologize C. apologizes D. apologizing
103
There is a ------- difference between the business's revenues during the peak season compared to the off-peak
season.
A. prosperous B. rural C. significant D. preparatory
104
The path through Morrison Park was constructed not only for cyclists ------- joggers.
A. but also B. though C. in addition to D. neither
105
One of the supervisors questioned Ms. Marshall ------- her role in the misuse of the investment funds.
A. unless B. among C. about D. into
106
The occupancy rate at Starburst Hotel has------- by 24% due to increased competition.
A. relied B. fallen C. expired D. coincided
107
A certificate of ------- was given to the participants in the public speaking skills course.
A. accomplishment B. accomplish C. accomplished D. accomplishing
108
The chef ------- prepares the entree for a restaurant critic often comes out to greet him or her in person.
A. whose B. what C. either D. who
109
The negotiators made a few minor changes to the contract to make the terms ------- to both parties.
A. agreeable B. agreement C. agree D. agreeing
110
The allocation of funds to local schools is ------- on the number of children living in the district.
A. seen B. based C. placed D. taken
111
This palace was ------- used for public ceremonies and celebrations.
A. traditionally B. traditional C. tradition D. traditions
112
The successful candidate will be contacted by an HR representative once the hiring committee makes its -------
decision.
A. disposable B. numerous C. final D. portable
113
The chairperson ------- by an anonymous vote involving all members.
A. has been selecting B. had to select C. is selecting D. will be selected
114
Providing low-interest loans to small businesses is a key ------- of the recovery plan.
A. vacancy B. status C. component D. rate
115
The project would not have been a success without Mr. Ratcliffe's complete -------, which was demonstrated on
several occasions.
A. dedicated B. dedicate C. dedicates D. dedication
116
City politicians will debate the ------- issue at the town hall meeting so that voters can have a better
understanding of it.
A. competent B. observant C. complicated D. indecisive
117
------ the hospital experiences a power outage, power generators will turn on automatically to supply the
necessary electricity.
A. If B. Until C. What D. So
118
After the tellers at Stewart Bank underwent extensive training, they treated the customers -------.
A. more courteously B. courteous C. most courteous D. courtesy
119
A gate agent at the airport announced a flight ------- caused by severe weather at the destination.
A. canceling B. cancels C. cancellation D. cancel
120
------- the outdated equipment is replaced with state-of-the-art machinery, productivity will more than double.
A. Whether B. Later C. When D. Momentarily
121
In order to be eligible for this position, you must have at least five years of experience in the insurance-------.
A. preservation B. figure C. industry D. description
122
Through his extensive research into acquiring language skills, Dr. Harvey Ward has proven ------- to be a leader
in the field .
A. he B. his C. himself D. him
123
The seafood sold by Pacific Plus is ------- and therefore must be transported in a temperature-controlled vehicle.
A. suitable B. widespread C. cautious D. perishable
124
The novelist said that his writing was ------- influenced by the late writer Edward Truitt.
A. manually B. insecurely C. regretfully D. profoundly
125
As ------- by the researchers, the new environmentally friendly laundry detergent performed as well as its
competitors.
A. observing B. observed C. observation D. observe
126
The Green Society is dedicated to ------- public parks and other natural areas for future generations.
A. preserving B. consulting C. escorting D. inquiring
127
The manufacturing plant that was damaged in the typhoon should ------- its operations later this month.
A. resumed B. be resuming C. had resumed D. resuming
128
Because the team was already behind schedule, the manager did not ------- to Ms. Norton's vacation request.
A. accept B. ensure C. consent D. finalize
129
The nasal spray allowed Bert to keep his seasonal allergies ------- control without having to get a prescription.
A. against B. under C. around D. unto
130
Sales ------- unavailable to take your call at the moment will call you back as soon as possible.
A. representation B. represents C. representatives D. representative

Part 6
131
A. increasing B. have increased C. were increased D. increases
132
A. We are thinking of dropping such items from our product list.
B. We may need to increase the shipping and handling cost.
C. An added insurance cost for such items has been suggested.
D. Because of this, we have temporarily suspended the shipping of accessories and other fragile items.
133
A. secure B. affect C. ensure D. warrant
134
A. emergency B. necessity C. decisive D. extensive

135
A. Until
B. Around
C. Since
D. Through
137
A. success
B. drive
C. support
D. determination
138
A. to operate
B. operates
C. operated
D. operation
136
A. Drop in today to schedule a tour of one of our twenty facilities.
B. We are the biggest manufacture of environmentally cleaning supplies in the North West.
C. As a service company, we consider our employees to be our most important asset.
D. Allow us to work for you by calling us today to take care of all of your accounting needs.
139
A. spend
B. to spend
C. spending
D. spent
141
A. oriented
B. prime
C. located
D. sourced
142
A. you B. I C. they D. we
140
A. You must be good with animals.
B. Our company is committed to providing the best floral arrangements for our clients, no matter what their
needs.
C. e use the best fabrics in our designs.
D. All people love our commitment to safety.

143
A. As a result
B. Moreover
C. On the other hand
D. Unfortunately
144
A. is expressing
B. have expressed
C. expression
D. be expressive
146
A. continue
B. continues
C. continued
D. be continuing
145
A. However, some of the noises are inevitable due to the nature of the businesses.
B. They will fully cooperate with our committee.
C. They have responded to our concerns and will work to keep noise levels low.
D. However, they are losing money over this matter.
Part 7:

147
What does Henderson Inc. sell?
A. Home appliances
B. Office furniture
C. Computer equipment
D. Construction materials
148
What is indicated about Ms. Ward?
A. She must pick up her items
in person.
B. She is eligible for a special
discount.
C. She will receive her
deliveries at no charge.
D. She paid with a check.

149
What is suggested about Ms. Berry?
A. She is eating a snack.
B. She will be promoted.
C. She is in the middle of meetings.
D. She plans on cancelling a lunch appointment.
150
At 10:13, what does Ms. Berry mean when she writes, "Are you
bailing on it"?
A. She's asking if Mr. Cooper has finished his meeting.
B. She's inquiring if Mr. Cooper will be missing the
appointment.
C. She wants to know if Mr. Cooper will go to North Point.
D. She would like Mr. Cooper to notify her when he leaves.
151
What is indicated about
Superbox Theaters?
A. It will screen fewer
films this December.
B. It is hiring part-timers.
C. It will be adding a
new theater location.
D. It is providing lower
prices on certain
screenings.
152
What are customers able to
do on the Web site?
A. Demand a refund
B. Select a seat location
C. Sign up for a
newsletter
D. Renew their
membership

153
What is the purpose of
the e-mail?
A. To reschedule a
meeting
B. To request a
monthly operating
report
C. To introduce a
new employee
D. To propose a
new marketing strategy
154
What does the e-mail
indicate about Mr. Ito?
A. He is changing
positions.
B. He often travels
for business.
C. He works in
advertising.
D. He is a client of
Mr. Miller's.
155
What is the purpose of the email?
A. To inform the suppliers of a mistake
B. To give an employee instructions
C. To order a shipment of beverages
D. To keep inventory of products
156
Why is Victor concerned about the shipment?
A. The products are fragile.
B. They may arrive late.
C. They are temperature sensitive.
D. They are for an important client.
157
In which of the positions marked [1], [2], [3] and [4] does the following sentence belong? "I'm worried about the
weather."
A. [1]
B. [2]
C. [3]
D. [4]
158
What is mentioned about Marigold Bakery?
A. It is internationally known.
B. It employees local students.
C. It offers options for those with dietary restrictions.
D. Its store space can be rented for various events.
159
According to the advertisement, what will happen in September?
A. The store will shut down for renovations.
B. A classroom will be constructed.
C. The menu will be expanded.
D. The shop will cater a community event.
160
What is indicated about the cooking class?
A. It will be held at a community center this year.
B. It has been going on for over 30 years.
C. It is taught by an experienced baker.
D. It is designed for local teenagers.
161
Where most likely are the speakers?
A. At a restaurant
B. At a pizza shop
C. At a company
D. In an electronics shop
162
At 12:10, what does Martin Lee mean when he says, "Count me in?"
A. He's doing a presentation.
B. He's in his office.
C. He would like to go out for lunch.
D. He's currently in a meeting.
163
What is indicated about the presentation?
A. It will be presented after lunch.
B. It is about new products.
C. It is very long.
D. It needs more information.
165
What is the purpose of the e-mail?
A. To organize a business trip
B. To request updated information
C. To offer additional skills training
D. To promote a community event
166
What would probably NOT be necessary for participants?
A. A company uniform
B. A mosquito spray can
C. A rake
D. A sandwich
167
According to the e-mail, what is Mr. Lewis responsible for?
A. Raising awareness about food waste
B. Analyzing customer feedback
C. Assigning individuals tasks
D. Cleaning a community center
168What is indicated about Mr. Sanchez?
A. He works at an auto repair shop.
B. He started his own business.
C. He is a race car driver.
D. He designs a variety of vehicles.
169The word "carries" in paragraph 1, line 4, is closest in meaning to
A. moves
B. manufactures
C. sells
D. develops
170What is suggested about Sanchez Motors?
A. It allows customers to test products.
B. It operates a store in downtown Stockton.
C. It offers vehicle customization.
D. It closes on weekends.
172
What is the main topic of the article?
A. Alternative energy sources
B. Environmentally friendly cities
C. The opening of a new factory
D. The future of car companies
173
What will happen to the old car factories?
A. They will be destroyed and rebuilt.
B. They will be the new site of the hydrogen fuel car company.
C. They will be turned into office buildings.
D. They will house all the old conventional cars.
174
What is suggested about Korden?
A. It will become one of the greenest cities.
B. Its economy will stay stagnant.
C. It will attract new car companies.
D. It will grow economically.
175
In which of the positions marked [1], [2], [3] and [4] does the following sentence belong? "This is welcome news
for a town that has suffered economically after the closure of its car manufacturing plants in the 1990's and after
its stagnant growth since then."
A. [1]
B. [2]
C. [3]
D. [4]
176
What does Mr. Draper suggest Mr. Brown do?
A. Apply for a position
B. Arrange a meeting
C. Make a down payment in April
D. Become a bank member
178
What information does the Web page provide?
A. Bank account statements
B. Quarterly interest rates
C. Repayment options
D. A roster of members
180
What in indicated about Mr. Brown?
A. He made a large down payment.
B. He earns a steady salary.
C. He recently bought his first home.
D. He will retire in the near future.
181
According to Ms. Piers, what is true about consumer
electronics?
A. Their demand is constantly increasing.
B. They are becoming more and more expensive.
C. They will be produced only in a few countries.
D. They can affect users' health.
183
Who most likely is Ms. Zimmerman?
A. A computer technician
B. A human resource manager
C. A factory worker
D. An accountant
185
What can be inferred about Mr. Henry?
A. He is a local resident of Madison.
B. He has a degree in computer science.
C. He currently works at Sun Microchips.
D. He wants an office position.
186How does Logan Mankins propose to keep his two groups of 5 golfers from delaying the other golfers on the
course?
A. He guarantees they will play fast.
B. He promises that they are very good at golf.
C. He writes that he will buy a new putter for his son.
D. He informs the club that the two groups will be driving golf carts.
187
Where would the advertisement most likely appear?
A. On television
B. In a magazine
C. In a newspaper
D. On a billboard
189
What does Logan Mankins want to do with the $5 credits the members get for the golf shop?
A. He wants to buy his son a putter with his .
B. He wants to use them to pay for green fees.
C. He wants to combine it with the 20% group discount.
D. He wants to combine all of the discounts together and apply it to one purchase.
190What did The Rolling Meadows Daily indicate about Endless Acres Golf Club?
A. The location is convenient. B. The facilities are well kept.
C. The membership fees are affordable. D. The restaurant updates its menu regularly.
191What is the purpose of the e-mail?
A. To introduce new members
B. To promote upcoming events
C. To announce some schedule adjustments
D. To solicit donations
193According to the Chat Board, what does Donna Ward excel at?
A. Creating vivid photographs
B. Writing successful screenplays
C. Understanding the role of timing and storylines
D. Working with young poets
194 When can library users meet Kathy Butler?

A. On Wednesday
B. On Friday
C. On Saturday
D. On Sunday
195
What will likely happen after the Creative Writers Workshop on August 2?
A. Everyone will know how to write poetry better.
B. Chuck and Jim will exchange their work to give each other feedback.
C. Donna Ward will publish her novel.
D. Chuck and Donna will work with Jim's short story.
196 What is indicated about Red Rock Leather Goods' products?
A. They are sold nationwide.
B. They are relatively expensive.
C. They are made by hand
D. They come in a variety of colors.
197 Why did Ms. Perkins fill out a form?
A. To receive a cash refund on a product
B. To report a defective item
C. To file a customer service complaint
D. To extend a warranty contract
198 How much would Ms. Perkins be charged if her item was purchased at a second-hand store?
A. $15 B. $20 C. $30 D. $45
199In the letter to Melisa Perkins, the word "patronage" in line 6 is closest in meaning to which of the following
words?
A. Marketing
B. Business
C. Competition
D. Investment
200What can you infer from the letter to Melisa Perkins approving her request for warranty coverage?
A. It was a manufacture defect.
B. Red Rock Leather Goods is a quality brand.
C. Melisa Perkins included her receipt of sale from an authorized Red Rock Leather Goods store.
D. Melisa Perkins included $30 for zipper repair to her Coco TX Handbag.