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Echaty Rasoarivelonirina is a freelance writer and community manager with extensive experience in customer service, digital marketing, and project management. They have successfully built and managed a community of over 20,000 users, significantly increasing engagement, and have worked in various roles including customer advisor and freelance manager. Echaty holds a Bachelor of Arts from Sorbonne University and is proficient in English, French, and Malagasy.

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54 views2 pages

CV Gasy

Echaty Rasoarivelonirina is a freelance writer and community manager with extensive experience in customer service, digital marketing, and project management. They have successfully built and managed a community of over 20,000 users, significantly increasing engagement, and have worked in various roles including customer advisor and freelance manager. Echaty holds a Bachelor of Arts from Sorbonne University and is proficient in English, French, and Malagasy.

Uploaded by

andriafaliana2005
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Echaty RASOARIVELONIRINA

Freelance Writer

[email protected]

Mahajanga, Madagascarr

ABOUT ME Passionate and results-driven Customer Service Specialist, Community


Manager, and Project Manager with expertise in advisory roles and digital
marketing. Strong experience in managing online communities, assisting clients,
and leading projects efficiently. as a Community Manager, My mission is to
cultivate inclusive and vibrant spaces where members feel heard, valued, and
empowered, while aligning community strategy with brand vision to drive
meaningful engagement and growth.

EXPERIENCES 2022 - 2025 COMMUNITY MANAGER | UPWORK


Tana - Madagascar To foster a vibrant, inclusive, and engaged community
aligned with brand goals.
Built and managed a community of 20,000+ users,
increasing engagement by 65% in one year.
Launched monthly events and content series to boost
interaction and loyalty.

2021 - 2022 CUSTOMER ADVISOR | WEBHELP MADAGASCAR


Tana - Madagascar Provided customer service and technical support to
clients.
Handled inquiries, resolved issues, and ensured
customer satisfaction.
Improved response times and optimized customer
interaction processes.

2019 - 2021 FREELANCE MANAGER | DOKA IMMO


Tana - Madagascar Real Estate Sales and developer
Offer Analyst
Community Manager
Project Manager
Customer Advisor
Graphic designer

EDUCATIONS 2018 - 2021 SORBONNE UNIVERSITY


Paris - France Bachelor of Arts in Letters

2017 LYCEE ARCADE


Tana - Madagascar General Bachelor
EXPERTISE & SKILLS
Customer Service & Support – Problem-solving, advisory, and client assistance.
Community Management – Building, engaging, and moderating online communities.
Project Management – Planning, execution, and deadline management.
AI-Assisted Writing & Training – Teaching and supporting freelancers in content writing.
Digital Marketing – Social media management, branding, and strategic growth.
Strong Internet Connection – Ensuring efficient remote work and communication.

TOOLS

Canva – Easy-to-use tool for quick, high-quality designs.


Trello – Helps manage tasks and projects efficiently.
Slack / Discord – Ideal for team and client communication.
Google Meet / Microsoft Teams / Zoom – Free and easy for quick meetings.
Google Calendar – Syncs meetings and reminders.
Microsoft Outlook – For business emails and scheduling.
Google Sheets - Data organization, tracking, and collaboration
Bot Use & Conception Flows - Automated Response System for Real-Time Chat Efficiency

LANGUAGES

English, UK & US 70 %
French, FR & CA 90 %
Malagasy
97 %

HOBBIES & SPORTS

Swimming Reading Books Community Engagement

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