FRONT OFFICE ASSESSMENT –

TEST 1
(Each question carries a ½ mark.
Total marks 30)

Student’s Name: Hajera Afsheen

Batch Code: O4 Centre: Himayath Nagar

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hours to submit the Assignments

A Fill in the blanks

1. Continental (or) Bread and breakfast (or) B&B Plan offers room tariff and
breakfast.
2. Pallenjee Pestonjee started the first luxury-hotel in
Bombay (Mumbai) in 1840.
3. HRACC- Hotel Restaurant Classification Comittee has been set up and it
inspects and assesses the hotels for star rating.
4. In 1903, Jamshetji Nusserwanji Tata constructed the Taj Mahal
Palace Hotel in Bombay (Mumbai)
5. Punctuality is very important as it signifies respect for others and
values for other people’s time.
6. The Orchid Hotel in Mumbai, was the first Ecotel hotel in the whole of
Asia.
7. Hotel ship or floatel is an anchored passenger ship (which is not
seaworthy) that is operated as a deluxe hotel.
8. HR (Human resource) Department and Accounting/Finance Department
are two main Support Centers in a hotel.
9. House limit is the credit limit given by the credit card company
to the cardholder.
 10. Retention Charges

is the money paid by the guest in

order
 to guarantee his reservation.
11. A Skipper is a guest who leaves the hotel without settling his bill.
12. Always answer a phone call within 03 rings.
13. A guest who checks in as part of a group is called a Group guest/attendee.
14. The Rack _ rate is the maximum rate charged for a room and is
featured in the tariff card.
15.A walk-in guest checks-in to the hotel, but he does not have a confirmed
reservation.

B Tick the correct option

1. A tariff calculated at 75% of the Rack Rate.

Rack rate Day rate

Write the correct choice: Rack rate

2. Credit limit given to the card holder by the credit card company.
Floor Limit House Limit

Write the correct choice: House limit

3. The number of in-house guests in a hotel at any point of time.

House Use House Count

Write the correct choice: House Count

4. A guest who is not given any credit facility in the hotel.

No Show No Post

Write the correct choice: No Post

5. This Plan includes room tariff only.

Continental Plan European Plan

Write the correct choice: European Plan

6. These are deluxe hotel properties with a helipad facility

Floatels Lotels

Write the correct choice: Facility floatels

 7. This voucher is filled up for complimentary items to be given to the guest.
Amenities Voucher VPO Voucher

Write the correct choice: Amenities Voucher

8. This form is filled up by the guest on arrival

Reservation Form Registration Form

Write the correct choice: Registration form

9. Filling up of this form is mandatory for foreigners, on arrival

Errand Card ‘C’ Form
Write the correct choice: C form

10. This Master Key opens even double locked rooms.

Grand Master Key General Master Key

Write the correct choice: Grand Master Key

11. This person is authorized to encash foreign currency.

Outlet Cashier Front Office Cashier

Write the correct choice: Front office cashier

12. This form of payment is not acceptable for bill settlement.

Traveller’s cheque Personal cheque

Write the correct choice: Personal Cheque

13. This guest has a confirmed reservation, but does not check-in
No Show Understay

Write the correct choice: No show

14. The number of rooms occupied in a hotel at any point of time.

Availability Occupancy

Write the correct choice: Occupancy

C True/ False

1. The American Plan includes room tariff, breakfast and either lunch or
dinner. True/False
Ans False because modified American plan includes either
linch or dinner whereas American plan includes both lunch and
dinner

1. Rotels are trains which have been converted into hotels. True/False
Ans. True

2. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with
the development in the International scenario. True /False
Ans. True

3. Heritage hotels must provide car parking, garage, accommodation, rest

facilities. True/ False
Ans. True

4. Room sales accounts for more than 50% of total hotel sales. True/False
Ans. True

5. A cooperative attitude is the essence of teamwork.True/False

Ans. True

6. Always establish eye contact while speaking to the guest. True/False

Ans. True

7. The Concierge looks after reservation of rooms. True/False

Ans. False Conceige looks after requirements of the guest
outside the hotel

8. House Count is the number of in-house guests at any given time. True/False
 Ans. True

10.Whenever speaking on the phone, you must do it with a smile. True? False
Ans. False the guest cannot see your face on a phone call
howvever you are required to smile always in person infront of the
guest

11. Punctuality is not a necessary quality to have. True/False

Ans. False Punctuality is very important as it signifies respect for
others and values for other people’s time.

12. A motel is a hotel that provides gambling facilities. True/False

Ans. False. A motel is a type of hotel designed for motorists, often
located along highways, offering convenient parking directly outside
rooms

13.Amenities Voucher is filled by Front Office for complimentary items.

True/False
Ans. True

14. ‘C’ Form must be filled for Indian nationals only. True/False
Ans. False a C form is required to be filled by foreign nationals only

15.Mail and messages are handled by the Guest Relations Executive.

True/False
Ans. True

B Answer in one sentence

1. What is the meaning of Hospitality?

Ans. Hospitality is the service provided to the guest before they ask us

2. What were the first organized hotels in Switzerland called?

Ans. The first organized hotels in Switzerland were called "Grand Hotels".

3. What is another name for a semi-residential hotel?

Ans. Another name for a semi-residential hotel is a "Apartment Hotel" or
"Extended Stay Hotel".

4. On which plan do resort hotels operate?

Ans. Resort hotels typically operate on a "Full Board" or "All-Inclusive" plan,
where meals and certain activities are included in the rate.

5. What is a casino hotel?

Ans. casino hotel is a hotel that includes a casino within its premises,
offering gambling facilities along with regular hotel services like rooms,
restaurants, and entertainment.

6. Define a ‘Revenue Center’?

Ans. Revenue Center is a department or area in a hotel or business that
directly generates income, such as the room sales, restaurant, or bar.

7. Give two examples of Operating and Non-Revenue Producing

Ans. Operating (Revenue-Producing) Example:
Rooms Division (room sales)
Food and Beverage (restaurant, bar sales)

Non-Revenue Producing Example:

Housekeeping
Maintenance

8. What is the full form of CVGR?

Ans. The full form of CVGR is Corporate Value Guarenteed Rate

9. Who is a Special Interest Tourist?

Ans. A Special Interest Tourist (SIT) is a traveler who visits a destination for
a specific activity or interest, such as adventure tourism, ecotourism, culinary
tourism, cultural tourism, or sports tourism.
10.Which type of guest is termed as FFIT?
Ans. FFIT stands for Free Frequent Individual Traveler. These are guests
who travel frequently and may receive special benefits or privileges due to
their frequent visits but are not part of a group booking.

10. What is House Limit?

Ans. House Limit is the maximum amount of credit a hotel is willing to extend
to a guest

12. What is ARR? How is it calculated?

Ans. ARR stands for Average Room Rate. It is calculated by dividing the
total revenue from room sales by the number of rooms sold.
ARR- Total rooms revenue/Number of rooms sold

13. Name the records maintained for Left Luggage?

Ans. The records maintained for Left Luggage typically include:
Guest Name
Room Number
Luggage Description
Date and Time of Deposit
Signature of Guest
Tag Number or Luggage Ticket

14. List any three modes of payment accepted by hotels?

Ans. In the current era the three accepted modes of payment are UPI, Credit
Card and Debit Card

15. How is a containable fire handled?

Ans. containable fire can be handled by:

1. Assessing the fire: Ensure it's small and manageable.

2. Using the correct fire extinguisher: Choose based on the type of fire.
3. Following the PASS method: Pull, Aim, Squeeze, Sweep.
4. Monitoring for re-ignition: Stay alert and call for help if needed.
If it becomes unmanageable, evacuate and call emergency services.