SUJITH S
Vandalur, Chennai. Mobile: +91-9094944903
Email:
[email protected]Career Objective
A “Performance Driven Professional” with experience of working with most renowned
company. Offering 6 years of experience in planning and development of service quality,
expertise in technical support, customer handling, billing and churn management, Retail &
Online Platform strategies.
Core Competencies: Leader Ship quality/Communication/Presentation skills/Client Servicing and
Retention / Self-motivated.
Work Experience
IT Executive –OPUS Fashions Pvt Ltd
Apr’2024 – Present
Coordinated with multiple suppliers, as well as seamless collaboration with the
logistics and sales teams.
Handled the creation of sales orders and purchase orders accurately and efficiently.
Took the lead in developing and executing promotional activities, pricing strategies,
and sales initiatives.
Coordinated e-commerce plans for upcoming trading periods and seasonal moments.
Senior Executive -Hathway Broadband
May’2019 – Mar’2024
Onboard Roles & Responsibilities: -
Maintaining a positive, empathetic and professional attitude toward customers at all
times.
Managed more than 15 staffing customer service representatives while setting
clearable customersatisfaction goals and responded to their questions and guided them
on appropriate resolutions.
Acknowledging and resolving customers complaints related to network.
Achieving the KRA’s like AHT, Quality, Satisfactions Score adhere the Organization
Policies.
On-Board customers welcome call and activate the customers internet line
Educate consumers about the product (through brand activations)
MIS Roles & Responsibilities: -
Preparing all type of productivity Report in Hourly, Daily, Weekly & Monthly basis.
Collated, analyzed and documented company’s quarterly and half yearly performance
details.
Providing periodic MIS reports. Analyze trends and escalate to the management on daily
basis.
Base management and allocation of the unpaid customers basis FTB collection SoP.
Monitor the tele-callers and field executive’s productivity and validating quality of CS.
Generated, maintained and analyzed CS, Quality and Client Service reports.
L1 & L2 Roles & Responsibilities: -
Configure and install various network devices and services (e.g., routers, switches,
firewalls and VPN)
Perform network maintenance and system upgrades including service packs, patches, hot
fixes and security configurations
Monitor performance and ensure system availability and reliability and Monitor system
resource utilization, trending, and capacity planning
Work within established configuration and change management policies to ensure
awareness, approval and success of changes made to the network infrastructure
Coordinated with Level 1 technical support specialists to take over calls outside their
level of support.
Assisted customers with more difficult technical issues requiring a greater level of
personalized care and in greater length.
Onboarded and trained all incoming junior tech support specialists.
Associate - Vertex Customer Management
Feb, 2018 - Apr, 2019
We have got the data from client; unpaid customer account will bar and
paid customer account will unbar.
Monitor the customer’s bill date and will action (Bar, TT, PD or Unbar) the line.
Effective role player in grievance handling and specialized personal client
satisfaction.
Cheque bounces customer’s base monitoring and will action to deactivate the line.
Responsibilities
Team Working: Strong interpersonal skills
MIS reporting by using MS Excel at Operational level. Preparation of various MIS
Ability to work for long hours and deliver results within reasonable timeframe to ensure
internal client satisfaction.
Dedicated to finishing projects by or even before the set deadline.
Solid partnering skills which contribute to building relationships with partners and other
service team members. Displays team-oriented skills
Using shopify to build an online store, manage sales, market to customers, and accept
payments in digital and physical locations
Education Details
Examin Board/University Year of Mark %
ation Passing
MCA Dhanalakshmi Srinivasan College of
2017 72%
Engineering & Technology
BCA Annai Theresa Arts & Science College
2015 67%
Th
12 MKH Hr Sec School
2012 52%
Th
10 MKH Hr Sec School
2010 64%
Technical Skills
CRM
Network Diagnostic Tool
astTECS Dialer
Shopify
MS-Office,
Google Form
Competencies
Establishing effective operating policies, lean initiatives, and processes.
Excellent analytical, critical thinking and strategic skills.
Project Handling, Manpower handling, Team Meeting for Updates and project related
discussion Daily, Weekly and Monthly.
Comprehensive understanding & experience of purchasing strategies and also inventory
management.
Ability to manage multiple priorities.
Skills
Team Management
Project Handling
MS Excel at Operational level
Preparation
Cloud Management
Demand Forecasting
Demand Planning
IT Backend Support
Meeting Schedule and MOM
Order & Process management
Manpower Handling
Inventory Management
Invoice AC Submission
Photoshop Design
Personal Details
DOB: 25/09/1996
Marital Status: Single
Languages Known: Tamil and English (R/W/S)
Nationality: Indian
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge
and I bear the responsibility for the correctness of the above-mentioned particulars.
SUJITH S
