Readme
ZENworks 2020 Update 1 Readme
June 2020
The information in this Readme pertains to the ZENworks 2020 Update 1 release.
“What’s New in ZENworks 2020 Update 1” on page 1
“Planning to Deploy ZENworks 2020 Update 1” on page 1
“Downloading and Deploying ZENworks 2020 Update 1” on page 3
“Issues Resolved in ZENworks 2020 Update 1” on page 4
“Continuing Issues in ZENworks 2020 Update 1” on page 4
“Known Issues in ZENworks 2020 Update 1” on page 4
“Additional Documentation” on page 7
“Legal Notice” on page 7
What’s New in ZENworks 2020 Update 1
For information on the new features included in this release, see What’s New in ZENworks 2020 Update 1.
Planning to Deploy ZENworks 2020 Update 1
Use the following guidelines to plan for the deployment of ZENworks 2020 Update 1 in your Management
Zone:
If you are using Disk Encryption on ZENworks 2017 or earlier Full Disk Encryption agents and you want to
update those agents to ZENworks 2020 Update 1, there are extra steps you MUST take before updating
the ZENworks Agent on those managed devices to ZENworks 2020 Update 1. These steps include
decrypting applicable devices, removing and then deleting the pre-17.1 Disk Encryption policy, and
deploying a new Disk Encryption policy after updating the ZENworks Agent.
For comprehensive instructions to update Full Disk Encryption agents from 17.0 or earlier versions, see
the ZENworks 2020 Update 1 - Full Disk Encryption Update Reference.
You must first upgrade the Primary Servers, then update the Satellite Servers, and finally the managed
devices to ZENworks 2020 Update 1. Do not upgrade the managed devices and Satellite Servers (or add
new 2020 Update 1 Agents in the zone) until all Primary Servers in the zone have been upgraded to
ZENworks 2020 Update 1.
NOTE: Agents might receive inconsistent data from the zone until all Primary Servers are upgraded.
Therefore, this part of the process should take place in as short a time as possible - ideally, immediately
after the first Primary Server is upgraded.
ZENworks 2020 Update 1 Readme 1
You can directly deploy version 2020 Update 1 to the following devices:
Device Type Operating System Minimum ZENworks Version
Primary Servers Windows and Linux ZENworks 2020 and subsequent versions
Satellite Servers Windows, Linux and Mac ZENworks 11.3.x and subsequent versions
Managed Devices Windows ZENworks 11.3.x and subsequent versions
Linux ZENworks 11.3.x and subsequent versions
Mac ZENworks 11.3.x and subsequent versions
The system reboots once after you upgrade to ZENworks 2020 Update 1. However, a double reboot will be
required in the following scenarios:
If you update from 11.3.x to ZENworks 2020 or a subsequent version (2020 Update 1) with Endpoint
Security enabled, you will need a second reboot to load the ZESNETAccess driver.
If a managed device uses Windows 10 with Client Self Defense enabled and you are upgrading from
11.4.x to ZENworks 2020 or a subsequent version (2020 Update1), you need to disable Client Self
Defense in ZENworks Control Center, reboot the managed device, and then run the update, requiring
a second reboot on the device.
IMPORTANT: Managed Devices running versions prior to 11.3.x must first be upgraded to 11.3.x. The
system reboots after the upgrade to 11.3.x and then reboots again when the ZENworks 2020 Update 1
system update is deployed.
Prior to installing the System Update, ensure that you have adequate free disk space in the following
locations:
Location Description Disk Space
Windows: %zenworks_home%\install\downloads To maintain agent packages. 6.2 GB
Linux: opt/novell/zenworks/install/downloads
Windows: %zenworks_home%\work\content-repo To import the zip file to the content 6.2 GB
system.
Linux: /var/opt/novell/zenworks/content-repo
Agent Cache To download the applicable System 1.5 GB
Update contents that are required to
update the ZENworks server.
Location where the System Update file is copied. This is only To store the downloaded System 6.2 GB
applicable for the ZENworks Server that is used to import the Update zip file.
System Update zip file
2 June 2020
Downloading and Deploying ZENworks 2020 Update 1
For instructions on downloading and deploying ZENworks 2020 Update 1, see the ZENworks System Updates
Reference.
To use the Check for Updates action within ZCC, to view the list of available updates, you need to first re-
register the System Update Entitlement by performing the steps detailed in the following section:
Re-registering the System Update Entitlement to activate the ZENworks license
1 Log into ZENworks Control Center (ZCC).
2 Navigate to Configuration > Infrastructure Management > System Update Settings.
3 In the System Update Entitlement section, click the Configure link against the Entitlement State field.
4 Specify the Email Address and the Activation Code.
The Activation Code will be available in the Micro Focus Customer Center under System Update
Entitlement or ZENworks Configuration Management Activation Code.
5 Click Activate. After the license is activated, you can view the available system updates in the System
Updates page by clicking Actions > Check for Updates.
For more information, refer to TID 7024521.
If your Management Zone consists of Primary Servers with a version prior to ZENworks 2020, you can deploy
ZENworks 2020 Update 1 to these Primary Servers only after all of them have been upgraded to ZENworks
2020. For instructions, see the ZENworks Upgrade Guide.
For administrative tasks, see the ZENworks 2020 Update 1 documentation site.
IMPORTANT: Do not update the Remote Management (RM) viewer until all the Join Proxy Satellite Servers are
updated in the zone. To perform Remote Management through Join Proxy, you need to ensure that the RM
viewer version and the Join Proxy version are the same.
Ensure that you read “Planning to Deploy ZENworks 2020 Update 1” on page 1 before you download and
deploy the ZENworks 2017 Update 1 update.
Do not deploy ZENworks 2020 Update 1 until all Primary Servers in the zone have been upgraded to
ZENworks 2020
This update requires schema changes to be made to the database. During the initial patch installation, the
services will run only on the Master or dedicated Primary Server. This is to ensure that other Primary Servers
do not try to access the tables being changed in the database.
After the Master or dedicated Primary Server has been updated, the services will resume on the remaining
servers and the update will be applied simultaneously if the update is assigned to all the servers.
NOTE: You do not need to manually stop or start the services on the servers during the update. The services
will be stopped and started automatically.
When you postpone a system update and log out of the managed device, the system update is applied on the
device, based on the deployment schedule.
For the list of supported Managed Device and Satellite Server versions in a Management Zone with ZENworks
2017 Update 1, see Supported Managed Devices and Satellite Server Versions.
ZENworks 2020 Update 1 Readme 3
Issues Resolved in ZENworks 2020 Update 1
Some of the issues identified in previous releases have been addressed in this release. For a list of the resolved
issues, see TID 7024523 in the Support Knowledgebase.
Continuing Issues in ZENworks 2020 Update 1
Some of the issues that were discovered in previous versions of ZENworks 2020 Update 1 have not yet been
resolved. Review the following Readme documents for more information:
ZENworks 2020 Readme
Known Issues in ZENworks 2020 Update 1
This section contains information about issues that might occur while you work with ZENworks 2020 Update 1:
“ZENworks Patch Management” on page 4
“ZENworks Agent” on page 5
“YUM Service” on page 5
“ZENworks Full Disk Encryption” on page 5
“ZENworks Endpoint Security” on page 6
“Vertica” on page 6
“ZENworks Inventory” on page 7
“Bundles” on page 7
ZENworks Patch Management
“After upgrading to ZENworks 2020 Update 1 the Deployment Bundle details for custom patches created
in versions prior to Update 1 are not displayed in the Patch Relationships tab” on page 4
“There might be a delay in the installation of other bundles when a Patch (vulnerability detection) scan is
being performed on refresh” on page 4
“Patches that are pending download might get stuck in the "Queued" state during a subscription update,
if disabled in the patch feed” on page 5
After upgrading to ZENworks 2020 Update 1 the Deployment Bundle details for custom
patches created in versions prior to Update 1 are not displayed in the Patch Relationships
tab
After you upgrade to ZENworks 2020 Update 1, for the custom patches created in a previous version of
ZENworks, the Deployment Bundle details are not displayed in the Relationships tab of the custom patch.
Workaround: None
There might be a delay in the installation of other bundles when a Patch (vulnerability
detection) scan is being performed on refresh
Performing a Patch scan (vulnerability detection) on refresh might take some time and thereby delay the
installation of other bundles.
4 June 2020
Workaround: As a best practice, it is recommended that you do not perform a Patch scan on refresh.
Patches that are pending download might get stuck in the "Queued" state during a
subscription update, if disabled in the patch feed
Patches that are yet to be downloaded might get stuck in the “Queued” state, during a subscription update, if
these patches were disabled in the patch feed due to supersedence.
Workaround: Log into ZCC, navigate to Security > Patch Download Details and in the Cache Status pane, click
Action > Cancel Pending Downloads.
ZENworks Agent
“ZENworks icon display issue on RHEL 8.0 devices” on page 5
ZENworks icon display issue on RHEL 8.0 devices
The ZENworks icon is not displayed on the desktop menu bar of RHEL 8.0 devices.
Workaround: None.
YUM Service
“Issues with hosting the YUM service on ZENworks Primary Servers” on page 5
Issues with hosting the YUM service on ZENworks Primary Servers
The following issues might be observed while hosting the YUM service:
If you are hosting the YUM service on a ZENworks 2017 appliance, it might become unusable after it is
migrated to ZENworks 2020. Details of all the existing YUM repositories will get deleted and they will have
to be re-created, post migration.
If you are hosting the YUM service on a standalone ZENworks 2017 Linux Primary server, it might become
unusable after upgrading it directly (without updating via ZENworks 2017.x) to ZENworks 2020. Details of
the YUM repositories will not get deleted, but the YUM service will have to be reconfigured manually.
Workaround: If the YUM service becomes unusable post upgrade, contact Micro Focus Customer Care for
information on how to re-configure it correctly.
ZENworks Full Disk Encryption
“Single sign-on issues with PBA on managed devices with Windows 7 OS” on page 5
“Additional partitions not getting encrypted on virtual machines (VM)” on page 6
Single sign-on issues with PBA on managed devices with Windows 7 OS
For security reasons, single sign-on with pre-boot authentication (PBA) might not authenticate the Windows
login on some managed devices that have Windows 7 operating systems.
Workaround: The user may need to press Ctrl+Alt+Del within one minute after authenticating with PBA for
single sign-on to work. The user can still log in with their Windows credentials if single sign-on is skipped.
ZENworks 2020 Update 1 Readme 5
Additional partitions not getting encrypted on virtual machines (VM)
The Disk Encryption policy is designed to encrypt “fixed disks” only. For security reasons, additional partitions
on VMs might get interpreted as “removable storage” drives if you choose the option to “encrypt all drives”
when assigning the Disk Encryption Policy to these devices.
Workaround: Assign VMs with multiple volumes a drive letter in the Disk Encryption Policy configuration using
the “Encrypt specific local fixed volumes” option instead of using the “Encrypt all local fixed volumes” option.
ZENworks Endpoint Security
“Re-installation of the ZENworks Agent without a reboot may prevent the zeswifi driver from installing”
on page 6
Re-installation of the ZENworks Agent without a reboot may prevent the zeswifi driver from
installing
A reboot is required anytime you install or uninstall the ZENworks Agent on a managed device. When installing
the ZENworks agent on a device for a second time without a reboot in between, two reboots may be required
after re-installation to install the zeswifi driver. Otherwise, you may have issues enforcing the Endpoint
Security Wi-Fi Policy.
Vertica
“Inconsistent data is displayed in the dashlets when the verticaDBMigrate configure action fails to
complete during a system update in a multiple node Vertica cluster environment” on page 6
Inconsistent data is displayed in the dashlets when the verticaDBMigrate configure action
fails to complete during a system update in a multiple node Vertica cluster environment
During a system update to the ZENworks 2020 Update 1 release, the verticaDBmigrate configure action is run
by an Appliance server in which Vertica is enabled. This action is run to migrate new tables from the RDBMS to
the Vertica database that is added in the latest release. If there are multiple nodes in the Vertica cluster, then
one of the nodes will run this configure action, while the remaining nodes as well as the non-appliance servers
will complete the system update. However, if for any reason, the configure action has not completed on the
server that is running it, then on accessing the dashlet data from the other servers in which system update is
successfully completed, you might see inconsistent data for the new tables in the dashlets. These tables will
obtain data from the RDBMS instead of the Vertica database.
Workaround: Manually run the verticaDBmigrate configure action on any of the Appliance servers in which
Vertica is enabled. For more information on this configure action, see Migrating Data to Vertica in the Vertica
Reference Guide.
6 June 2020
ZENworks Inventory
“Windows 10 20H2 devices are listed as Windows 10 2009 in the Inventory report” on page 7
Windows 10 20H2 devices are listed as Windows 10 2009 in the Inventory report
In the Inventory report, Windows 10 20H2 devices are listed as Windows 10 2009 devices.
Workaround. None. This issue will be resolved in the next update of ZENworks 2020.
Bundles
“The Uninstall RPM action does not work for RHEL 8.x devices” on page 7
The Uninstall RPM action does not work for RHEL 8.x devices
The Uninstall RPM action of Linux bundles does not work on RHEL 8.x devices.
Workaround. None.
Additional Documentation
This Readme lists the issues specific to ZENworks 2020 Update 1 release. For all other ZENworks 2020 Update 1
documentation, see the ZENworks 2020 documentation website.
Legal Notice
For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions,
U.S. Government rights, patent policy, and FIPS compliance, see https://www.novell.com/company/legal/.
Copyright © 2008 - 2020 Micro Focus Software Inc. All Rights Reserved.
ZENworks 2020 Update 1 Readme 7
8 ZENworks 2020 Update 1 Readme
