RESUME
PERSONAL PARTICULAR
• Name : Saranyah a/p Ramalingam
• Address : 144-I Jalan Burma, 10050 Georgetown,Pulau Pinang
• Tel : 0164329144
• Email : [email protected]
• Age : 29
• IC No : 951229075304
• D.O.B : 29-12-1995
• Nationality : Malaysia
• Gender : Female
• Religion : Hindu
• Race : Indian
• Marital status : Single
EDUCATION
CERTIFICATE OF VOCATIONAL 2014
Field of study : Cabin crew airline
Institute/ university :ATIC ACADEMY PENAG
Major subject : cabin crew airline ground crew, effective communication and
English course
Cabin crew
• .Greeting passengers as they board and exit the plane
• Showing passengers to their seats and providing special attention to certain
Passengers, such as the elderly or disabled
• Serving meals and refreshments checking the condition and provision of emergency
• Equipment and information for passengers demonstrating emergency equipment and
Safety procedures administering first aid
• Dealing with emergencies
• Supplying passengers with newspapers, magazines and in-flight entertainment
• Selling duty-free commercial goods and pursuing sales targets
• .Producing written flight reports after completing a journey
• Greeting passengers as they board and exit the plane
SPM in year 2012
• Field of study : ART
• Secondary School :Sekolah Menengah Kebangsaan Perempuan Methodist
• Grade : Pass
• Graduation School : 2012
LANGUAGE
(Proficiency) 0=poor - 10 excellent
Language Spoken Written
Bahasa Malaysia 8 7
English 8 7
Tamil 10 0
ADDITIONAL SKILLS
Computer knowledge
Software packages: Microsoft Office XP (Word excel, power point and access)
Operating system: window 8
Hotel : Opera System / HMS System
ADDITIONAL INFORMATION
Career Objective
• To secure a challenging position in a reputable organization to expand my learnings,
.knowledge, and skills
• .Self-discipline and full responsibly
• To make use of my interpersonal skills to achieve goals of a company that focuses on
customer satisfaction and customer experience
• Secure a responsible career opportunity to fully utilize my training and skills, while
.making a significant contribution to the success of the company
WORKING EXPERIENCE
PREVIOUS JOB 1
Position : Customer services
Company : ARR FANCY STORE
Year : 2013- 2014
Work task: communicate with guest sales bangles, earring and more
• We mix bangles for engagement, weeding, birthday party and more
For example engagement simple bangles, for wedding stone bangles
. mix something grand look and more efficiency
PREVIOUS JOB 2
Position : Promoter
Company : PARKSON
Year : 2015-2016
:Work task
• Provide all the needed information on promoted products and services
• Assist customers in finding the suitable product they are looking for
• Provide advice and guidance on product selection to customers
• Build lasting relationships with customers by contacting them to follow up on purchases,
suggest purchase options and invite them to upcoming discounts
• Consistently seek new product knowledge to act as an expert for the customer
• Submit daily sales report through the company sales app
PREVIOUS JOB 3
Position : Ticket agent
Company : GARUDA
Year : 2015
:Work task
• .Executed cashiering duties to complete the sale of tickets
• Answered customer inquiries regarding travel times, seat availability, pricing and any
.general question
• .Ticket Agent to advise of changes with travel conveyance or to confirm reservation
PREVIOUS JOB 4
Position : Masking invoices
Company : INTEL PG10(UNDER DHL)
Year : 2016- 2017
Work task
• Monitor material systems for fault-free operations to ensure safety for employees
• Recorded shipment data, such as weight, or discrepancies for reporting, or recordkeeping
.purposes
• Contacted carrier representatives to make arrangements or to issue instructions for
.shipping of orders
• Office Administration: Answered phones, printed out work orders for the machine
operators, updated the production schedule based on those orders. Printed out labels for
.the operators needed to identify the product
• Created bills for outgoing shipments
• Audited and received receiving bills
• Created enhanced spreadsheets using VBA in Excel
PREVIOUS JOB 5
Position : Telephone operator
Company : Hotel Equatorial
Year : 3rd September 2018- 30th September 2019
Work task
• Answer phones and assist customers in such ways
• Make cancel and confirm reservations
• Perform programming of wake ups calls and other automated services
• Guide customers in popular things to do in the area
• Make arrangements for customer tourism
• Fulfill any special requests made by guests
• Keep records of calls placed and received by all departments and recording the call
.charges
• Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put
callers at ease and obtains accurate, complete information. Answers incoming calls and
directs them to guest rooms through the telephone console or to hotel personnel or
department
PREVIOUS JOB 6
Position : Front office assistance
Company : Hotel Equatorial
Year : 2019- 2021
Work task
• Managed duties involving check-in/ check-out process
• Answered phones to take reservations and/or respond to guest service request
• Handle with care the responsibility to personally attend to VIPs and top guest
• Managed the booking and billing of guest reservations, checked guests in and out of their
rooms, reviewed daily reports, handled multiple telephone lines, maintained cash float,
handled all guests complaints
• General office duties included answering phones, giving directions and information on
.the property and the area to guest, handle check-ins and check-outs
• Ensured guest requests are met, billing instructions are followed, and valid method of
.payment
• .Focused on cash-handling policies and procedures
• Night shift assign room for next day and print registration card for crew, VIP and groups
• Assign arrival room
• Print report transport and breakfast
:ADDITONAL
Training : Room reservation
Work task
Know the layout of the hotel including all room types, suites and meeting rooms. Attends -
training and meeting as required. Be knowledgeable of golf courses including course
descriptions, rates and any other information necessary to answer guest inquiries. Be
knowledgeable of spa including basic service treatments, rates and any other information
necessary to answer guest inquiries
Basic computer skills including experience with Microsoft Office for various reporting and -
correspondence, email, and internet browsers
Email outlook example agoda, expedia, booking.com and more we need create booking for -
.guest
PREVIOUS JOB 7
Position : Administration
Company : N.Ahilan & Associates
Year : 2021 - 2021
Work task
• Creating and formating Documents Using Microsoft
• Make Cancel and confirm appointment
• General office duties as required
• Respomsnsible for opening all incoming mails and distributing to department
• Answering and directing incoming calls -
• Follow up client files
• Updating client cases thru calls , Emails or direct
PREVIOUS JOB 8
Start Own Business
Business Type : Boutique Shop
Shop Name : AP Pattammal Javuli Kadai
Year : 2021 To 2024
Work Task
• Listen to customers to fully understand their need and provide them with appropriate
dress options
• Actively work with products by stocking, replenishing, folding, hanging & displaying
Answered customer questions about sizing , -
accessories and merchandise care
• Streaming TikTok Live
• Track Customer Parcel & Ensure The Parcel Reach The Customer Safe
PREVIOUS JOB 9
Position : Clinic Assistant
Company : O2 Clinic Relau
Year : 2024
Work Task
Clinic assistant job task
• greeting and Registering patient
• collecting and verifying panel insurance/ company
• updating patient health records
• Assisting clinic in patient examination
• answering phone calls
• preparing treatment rooms for examination-
• collecting payment from patient-
Medical producer
• Assist doctor and nurse during medical producer and may administer Injection/surgical
treatment objective (STO)
• Laboratory testing
• blood test register
• collect sample from patient such as urine and blood test for laboratory testing
• fill up Patlab form / peka government form and etc
Dispensary Pharmacy
• dispensary medication per the prescription
• consulting patients on prescribed Medication usage
• communicating with patients to dispense medication correctly
Dressing patient
• maintain wound cleanliness-
• suitable dressing wound medication by Dr prescription
• monitor every day dressing wound
Nebulizer
• Dr prescription gives for patients neb
• prepare nebulizer
• example pulmicort/ saline / Ventolin and etc
Medication
• arranged medicine to store and checklist
• Night shift arranged all medicine at reception
• arrange all treatment rooms night shift duty
Panel / company
• claim all company records panel and check update submit to company
• check records balance payment need collect and follow up with company or with HR
• update patient records daily and submit claim
REFERENCES
• Name : Mr Patrick Cheah
• Company : Hotel Equatorial
• Position : Assistant Room Divison Manager
• Contact no : 0125095930
