FRONT OFFICE ASSESSMENT – TEST 1
(Each question carries a ½ mark. Total marks 30)
Student’s Name: Burhanuddin Pindarma
Batch Code: k1(24-25)(CH11) Centre: Maninagar Ahmedabad Gujrat
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment
TIMELINE: You can take up to 2 hours to submit the Assignments
A Fill in theblanks
1. Continental Plan offers room tariff andbreakfast.
2. Pallanjee Pestonjee started the first luxury-hotel
in Bombay (Mumbai) in1840.
3. HRACChas been set up and it inspects and assesses the hotels for
star rating.
4. In 1903, Jamshet ji Nusserwanji Tata constructed the Taj Hotel in
Bombay(Mumbai)
5. Punctuality is very important as it signifies respect for others and
values for other people’stime.
6. The orchid Hotel in Mumbai, was the first Ecotel hotel in the whole
of Asia.
7. Floatelsis an anchored passenger ship (which is not seaworthy) that
is operated as a deluxehotel.
8.Housekeeping and accounting are two main Support Centers in
ahotel.
9. Floor limit is the credit limit given by the credit card company
to thecardholder.
is the money paid by the guest in order
10. retention charge
to guarantee his reservation.
11. A skipper is a guest who leaves the hotel without settling hisbill.
12. Always answer a phone call within three rings.
13. A guest who checks in as part of a group is called a traveller/ Group
inclusive tourist.
14. The rack rate is the maximum rate charged for a room and is
featured in the tariffcard.
15.A walk in guest checks-in to the hotel, but he does not have a
confirmed reservation.
B Tick the correctoption
1. A tariff calculated at 75% of the RackRate.
Rackrate Dayrate
Write the correct choice: Dayrate
2. Credit limit given to the card holder by the credit card company.
FloorLimit HouseLimit
Write the correct choice: Floorlimit
3. The number of in-house guests in a hotel at any point of time.
HouseUse HouseCount
Write the correct choice: Housecount
4. A guest who is not given any credit facility in the hotel.
NoShow NoPost
Write the correct choice: Nopost
5. This Plan includes room tariffonly.
ContinentalPlan EuropeanPlan
Write the correct choice: Europeanplan
6. These are deluxe hotel properties with a helipadfacility
Floatels Lotels
Write the correct choice: Lotels
7. This voucher is filled up for complimentary items to be given to theguest.
AmenitiesVoucher VPOVoucher
Write the correct choice: Amenties Voucher
8. This form is filled up by the guest onarrival
ReservationForm RegistrationForm
Write the correct choice: Registrationform
9. Filling up of this form is mandatory for foreigners, on arrival
ErrandCard ‘C’Form
Write the correct choice: ‘C’form
10. This Master Key opens even double lockedrooms.
GrandMasterKey General MasterKey
Write the correct choice: Grandmasterkey
11. This person is authorized to encash foreigncurrency.
Outlet Cashier Front OfficeCashier
Write the correct choice: Front Officecashier
12. This form of payment is not acceptable for billsettlement.
Traveller’scheque Personalcheque
Write the correct choice: Personal Cheque
13. This guest has a confirmed reservation, but does not check-in
NoShow Understay
Write the correct choice: No Show
14. The number of rooms occupied in a hotel at any point of time.
Availability Occupancy
Write the correct choice: Occupancy
C True/False
1. The American Plan includes room tariff, breakfast and either lunchor
dinner.True/False
Ans False
1. Rotels are trains which have been converted into hotels.True/False
Ans. True
2. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with
the development in the International scenario. True/False
Ans. True
3. Heritage hotels must provide car parking, garage, accommodation, rest
facilities. True/False
Ans. False
4. Room sales accounts for more than 50% of total hotel sales.True/False
Ans. False
5. A cooperative attitude is the essenceofteamwork.True/False
Ans. True
6. Always establish eye contact while speaking totheguest. True/False
Ans. True
7. The Concierge looks after reservationofrooms. True/False
Ans. False
8. House Count is the number of in-house guests at any given time. True/False
Ans. True
10.Whenever speaking on the phone, you must do it with a smile. True?False
Ans. True
11. Punctuality is not a necessary quality to have.True/False
Ans. False
12. A motel is a hotel that provides gambling facilities.True/False
Ans. False
13.Amenities Voucher is filled by Front Office for complimentary items.
True/False
Ans. True
14. ‘C’ Form must be filled for Indiannationalsonly. True/False
Ans. False
15.Mail and messages are handled by the Guest Relations Executive.
True/False
Ans. false
B Answer in onesentence
1. What is the meaning ofHospitality?
Ans. Hospitality is the friendly and generous reception and entertainment of
guests, visitors or strangers.
2. What were the first organized hotels in Switzerlandcalled?
Ans. Chalets were the first organized hotels in switzerland.
3. What is another name for a semi-residentialhotel?
Ans. Apartotels is the another name for a semi-residential hotel.
4. On which plan do resort hotelsoperate?
Ans. They operates on the american plan or modified american plan.
5. What is a casinohotel?
Ans. A casino hotel has mainly one focus and that is to provide gambling
facilities to the guests.
6. Define a ‘RevenueCenter’?
Ans. A revenue center sells goods and services to guests, thereby generating
revenue for the hotel and includes front office, food and beverage outlet's and
retail stores.
7. Give two examples of Operating and Non-RevenueProducing
Ans. Security and human resources.
8. What is the full form ofCVGR?
Ans. Company volume guaranteed rate
9. Who is a Special Interest Tourist?
Ans. A guest who checks into the hotel as part of a small group that has a
special interest e.g. adventure tourists, doctors,travel
10.Which type of guest is termed as FFIT?
Ans. A international guest who checks in as an individual and not as part of a
group.
11 .What is HouseLimit?
Ans. The predetermined credit limit given to the guest by the hotel, up to which
value the guest can sign bills and settle them on checkout.
12. What is ARR? How is itcalculated?
Ans. Arr is average room rate. It is caluculated by dividing total room revenues
by total no. Of rooms sold. It is also called average daily rate.
13. Name the records maintained for LeftLuggage?
Ans. Left luggage register is the records which is maintained for left luggage.
14. List any three modes of payment accepted byhotels?
Ans. Cash payment, Debit card transfer, Credit card transfer.
15. How is a containable firehandled?
Ans. Containable fire handled by the help of fire extinguisher.
